dhl express - DHL | Qatar

Transcription

WELCOME TO
DHL EXPRESS
Where international shipping is fast, accurate and always reliable.
Learn about all the many benefits of shipping with DHL Express.
DHL Express Qatar
E - Shipping Solutions
DHL World Capabilities
1 DHL EXPRESS LOCAL KNOWLEDGE
Qatar’s Leading Express Provider
Established in 1979, DHL Express is the first and oldest International Express Logistics provider in Qatar, with
market leading logistics and supply chain solutions that support your business needs and growth.
Customer convenience is key to supporting you and with 11 service points and 2 Service Centers
conveniently located across Qatar – we are always just around the corner!
Our innovation, local market knowledge, and a gateway in Barwa village allows us to make 3100 Moves per
day to over 1500 customers.
What really makes this possible is our infrastructure of over 217 Employees, 55 Courier vehicles, and trucks
as well as a team of highly trained customer service team.
DHL is ISO 18001 / GSOP and TAPA certi_ed and with our cutting edge systems and processes, we have won
the prestigious SCATA Awards-Global CS Award 2014, Best Customer Service EMEA 2013/2014, Best Call
Center in EMEA 2014 & Best Logistic company, Qatar for 2014.
Why choose DHL to and from Qatar
International Express Market Leader
DHL is the leading provider of international Door-2-Door express delivery with a strong history in Qatar
and a strong commitment to the local market.
Best Service Quality, Strongest Infrastructure
We continuously strive to improve service quality, we also offer the largest and most capable service
infrastructure in Qatar.
Widest Service Portfolio
The Qatari market requires a high degree of sophistication and quality.
We provide innovative solutions to meet all our clients’ diverse needs effectively and efficiently.
Single Contact, Total Solution
Seamlessly linking to a regional and global network of over 220 countries and territories, we provide
a one-stop, integrated logistics solution for express logistics.
1 DHL EXPRESS QATAR
2 INTERNATIONAL SHIPPING
3 OPTIONAL SERVICES
4 CUSTOMS CLEARANCE
5 SERVICE POINTS
6 E-SHIPPING SOLUTIONS
7 SHIPMENT PREPARATION
8 DHL PACKAGING
9 HOW TO WEIGH AND PAY
10 E-BILLING
11 CONTACT INFORMATION
Discover the many services and solutions DHL Express can offer your
business.
At DHL, we’re committed to using our international expertise and world-class service to help ensure your
success. Our versatile and reliable delivery options provide you with express services to over one hundred
thousand destinations around the world.
Time Definite Services
DHL provides time definite services that allow you to export and import goods to virtually anywhere in the
world by a specific time or by the end of the next possible business day. Working with the world’s largest
global network ensures fast delivery with end-to-end tracking and customs clearance. Our time definite
services include:
DHL EXPRESS 9:00
DHL EXPRESS 12:00
DHL EXPRESS WORLDWIDE
TIME DEFINITE IMPORT SERVICES
1 DHL EXPRESS QATAR
3 OPTIONAL SERVICES
4 CUSTOMS CLEARANCE
5 SERVICE POINTS
8 DHL PACKAGING
10 E-BILLING
Economy Select
Our international economy service is designed for your single or multi-piece shipments and pallets to
major cities across the Middle East, offering the reliability and shipment transparency for your business
needs. Door-to-door pick-up of shipments with an export or import delivery with pre-defined transit
times depending on destination.
For more information on all DHL Express services, please visit:
http://www.dhl.com.qa/en/express/shipping.html
3 OPTIONAL SERVICES
Our optional services are designed to help meet your specific needs.
1 DHL EXPRESS QATAR
3 OPTIONAL SERVICES
A range of payable services that provide the flexibility to address your specific shipping needs have been
designed to complement the international shipping delivery offered by DHL Express.
Examples include:
•
Shipment Insurance
•
Shipment Preparation
•
Non-Standard Pickups & Deliveries
•
Proactive Delivery Notification
•
Delivery Signature
•
Remote Area Service
•
Hold for Collection
•
GOGREEN Carbon Neutral
•
Payment & Billing Options
•
Weekend Delivery
To learn more about each of these Optional Services, please visit:
http://www.dhl.com.qa/en/express/optional_services.html
4 CUSTOMS CLEARANCE
5 SERVICE POINTS
8 DHL PACKAGING
10 E-BILLING
4 CUSTOMS CLEARANCE
DHL Express Qatar - we pride ourselves on our customs
clearance capabilities
1 DHL EXPRESS QATAR
3 OPTIONAL SERVICES
Our experience in dealing with customs clearance process is unparalleled. Our capabilities include,
customs seal movement within GCC (Bonded facilities), the flexibility to pay duty anywhere in GCC (single
point of entry) and state of art inventory system to assist customs departments.
4 CUSTOMS CLEARANCE
We achieve this, in part, through our strong relationships with customs authorities across the region. We have
integrated with QCCSW Qatar Customs Clearance Single Window also known as Al Nadeeb for EDI shipments,
set up two clearance points into Saudi (causeway and Al Batha) and we have customs and gateway managers
in all GCC states to deal with customs issues and maintain a good relationship with customs.
5 SERVICE POINTS
DHL was the first to introduce electronic clearance in the region and we also provide in-house customs in
strategic locations. We also have a complete understanding of major local cargo airline clearance
requirements in terms of duty exempted aircraft parts to dutiable import across multiple business units.
Our in depth customs guide will provide you with a broad overview of the customs rules and regulations
in the Middle East. Please note customs regulations and sanctions are fluid and may change and we will
provide updated information in a timely fashion.
For more information about customs support, please visit:
http://www.dhl.com.qa/en/express/shipping/customs_support.html
This guide provides customs regulations and requirements for the following countries:
• Saudi Arabia
• Kuwait
• Bahrain
• Oman
• Qatar
• UAE
• Yemen
• Lebanon
• Jordan
• Syria
• Egypt
• Iraq
• Afghanistan
Click here, to download the DHL Express Middle East Customs Guide
http://www.dhl.com.qa/en/express/resource_center/express_downloads.html#shipping
For more information about customs support, please visit:
http://www.dhl.com.qa/en/express/shipping/customs_support.html
8 DHL PACKAGING
10 E-BILLING
5 SERVICE POINTS
Enjoy convenient walk-in service offered at Service Points
throughout Qatar
DHL EXPRESS EASY, our easy-to-use retail service, is offered at nearly 32,000 Service Point outlets
worldwide. Stop by during extended business hours and one of our International Specialists will be happy
to help you prepare and send your shipment. You don’t even need to have an account number.
With 11 Service points conveniently located across Qatar, we are always around the corner and with
plans for further expansion we are constantly investing for your convenience.
1 DHL EXPRESS QATAR
3 OPTIONAL SERVICES
4 CUSTOMS CLEARANCE
5 SERVICE POINTS
8 DHL PACKAGING
10 E-BILLING
To find the nearest Service Point and its hours of operation, please visit:
http://www.dhl.com.qa/en/express/shipping/find_dhl_locations.html
1 DHL EXPRESS QATAR
We’ll give you the E-shipping solutions you need to make shipping
easier than ever.
DHL Express makes shipping simple and efficient for our account holders. We offer everything from online
solutions to easy-to-use desktop software:
3 OPTIONAL SERVICES
• My DHL
My DHL is a “personal web portal” on DHL Express services allowing users to access all global
applications for shipping, importing and tracking, with a single login and password. Via the portal, you
can monitor shipments, calculate tariffs based on your DHL account, and request a pickup, plus many
other services.
4 CUSTOMS CLEARANCE
• DHL Web Shipping
Looking for a solution to mange your shipments? DHL Web Shipping is an online shipping solution that
helps you prepare and manage express domestic and international shipments at any time!
• DHL eMailShip
DHL eMailShip is a simple and easy-to-use electronic tool from DHL Express. The reusable PDF forms and
step-by-step instructions make shipping quick and easy. Users can prepare and print waybills, shipment
forms, customs documents and pickup forms and send them via e-mail—saving you time and effort!
• Import Express Online
Import Express Online is a great web-based solution allowing importers and shippers to streamline the
import process from Start to Finish.
• DHL Proview
Beneficial for all DHL Express account holders, this web-based tracking tool lets you monitor shipments
online by account number, status and much more.
• Contact details
eCom Helpdesk: +974 4 4587810 [email protected]
+974 5 5819304
Aymen no.:
For more details on any of the above E-Shipping solutions, please visit:
http://www.dhl.com.qa/en/express/resource_center/advanced_shipping.html
5 SERVICE POINTS
8 DHL PACKAGING
10 E-BILLING
Let us show you the best way to prepare a shipment.
Before preparing a shipment, it’s the shipper’s responsibility to ensure that the items in the shipment are
properly packed. Follow these steps to help ensure your shipment arrives at its destination in optimal condition:
Packing Your Contents
• Choose the size of the box according to its content.
• To help prevent the contents of your container from shifting during shipment, make sure to use plenty
of packaging material on all sides.
• Put fragile goods in the center of the box and ensure you use packing material to cushion the goods
on all sides. In addition, clearly mark the package “FRAGILE” on the outside of the box.
Sealing Your Package
• If reusing an old container, check to see that it’s in good shape and remove or conceal old addresses,
shipping labels and markings.
• Avoid over-sealing your package—customs staff can open any shipment.
• Don’t use masking tape, duct tape, wrapping paper, string, rope or cellophane tape on the outside of
your packages.
• “FRAGILE” and “HANDLE WITH CARE” labels are not a substitute for careful packaging.
Ordering Shipping Supplies
Whenever possible, we strongly advise you to use DHL Express packing materials and labels. Our
materials are designed for withstanding the normal wear and tear of international shipping and are
designed to work seamlessly with our processing centers. To order supplies in your area, simply visit the
link below and use the drop down menu ‘Order DHL Shipping Supplies’ section to select your location.
Dangerous Goods
DHL is an established carrier of Dangerous Goods and we adhere to international regulations and
agreements governing the shipment of these goods. For more information about any regulations that may
apply to your shipment of Dangerous Goods, please contact one of our International Specialists.
Click here for a step-by-step guide on how to prepare your DHL Airway bill.
http://www.dhl.com.qa/en/express/shipping/shipping_advice/waybill_guide.html
For more details on Shipment Preparation and Packaging, please visit:
http://www.dhl.com.qa/en/express/shipping/shipping_advice/packaging_advice.html
1 DHL EXPRESS QATAR
3 OPTIONAL SERVICES
4 CUSTOMS CLEARANCE
5 SERVICE POINTS
8 DHL PACKAGING
10 E-BILLING
8 DHL PACKAGING
Express Envelope
Regular Flyer (Small)
1 DHL EXPRESS QATAR
Large Flyer
3 OPTIONAL SERVICES
4 CUSTOMS CLEARANCE
External Dimensions
35 cm X 27.5 cm
30 cm X 40 cm
47.5 cm X 36.5 cm
Volumetric Weight
0.06 kg
0.02 kg.
0.02 kg.
Box Weight
0.50 kg. or less
4.0 kgs. max
4.0 kgs. max
Briefcase (Small)
Briefcase (Big)
Jumbo Junior Box
5 SERVICE POINTS
Jumbo Box
8 DHL PACKAGING
External Dimensions
35 cm X 28 cm X 5 cm
46 cm X 33 cm X 9 cm
44 cm X 35 cm X 27 cm
48 cm X 45 cm X 35 cm
Volumetric Weight
1 kg.
3 kg.
0.87 kg.
1.38 kg
Box Weight
0.15 kg.
0.25 kg.
15.0 kgs.
30.0 kgs
Express Box (Small)
Express Box (Medium)
Express Box (Large)
Drawing Tubes
10 E-BILLING
External Dimensions
37 cm X 25 cm X 14 cm
31 cm X 22 cm X 29 cm
47 cm X 32 cm X 48 cm
110 cm (Lenght) x 7.5 cm (Diameter)
Volumetric Weight
2.5 kg.
4.0 kgs.
14.50 kgs.
-
Box Weight
0.20 kg.
0.45 kg.
1.05 kg.
0.30 kg.
For more details on Shipment Preparation and Packaging, please visit:
http://www.dhl.com.qa/en/express/shipping/shipping_advice.html
Learn how to Weigh and Pay your shipments quickly and easily.
1 DHL EXPRESS QATAR
3 OPTIONAL SERVICES
We’ve made determining the cost of your shipment very simple. Just use our DHL Capability Tool online.
Make sure you have the following information on hand:
4 CUSTOMS CLEARANCE
5 SERVICE POINTS
•
•
•
•
•
Your DHL Account Number
The Shipper and Receiver’s names, countries, cities and ZIP/Postal Codes
Your package(s) weight(s) and dimensions
Your shipments declared value (if it is dutiable)
Shipment/Insurance details
8 DHL PACKAGING
10 E-BILLING
To get a rate quote for your shipment, please visit:
http://dct.dhl.com/input.jsp?langId=en
10 E-BILLING
Get DHL on your Desktop – More Control, Less Hassle, No Paper
Discover how easy it is to use our electronic billing service. Managing your shipping invoices has
never been faster or simpler. This service is designed to give you an accurate and efficient flow of
invoicing documents by providing you with online capabilities to:
• View any invoice
• Receive invoices
• Download documents in a variety of formats, including CSV, PDF and XML
• Retrieve Waybills electronically
• Review your entire online billing history
MyAccount
MyAccount is a simple, easy to use web-based service that gives you greater control every step of
the way. By simply logging onto your MyAccount service, you’ll be able to access invoices earlier,
receive alerts, query accounts online and print off any copies of paperwork you may need. It gives
you greater access, speed, reliability and visibility, quicker and more effectively than ever.
Simply click here to set-up MyAccount.
For more details on our E-billing services, please visit
http://www.dhl.qa/en/express/resource_center/electronic_billing_myaccount.html
1 DHL EXPRESS QATAR
3 OPTIONAL SERVICES
4 CUSTOMS CLEARANCE
5 SERVICE POINTS
8 DHL PACKAGING
10 E-BILLING
11CONTACT INFORMATION
We’re here to help you whenever you need assistance.
1 DHL EXPRESS QATAR
3 OPTIONAL SERVICES
Please don’t hesitate to get in touch with one of our International Specialists whenever you have a
question or need our help and support. Our specialist knowledge across all business sectors allows us to
provide industry - specific solutions to customers around the world. Get in touch with us for everything
from logistical support to scheduling a pick up - no issue is ever too small for us to lend you a hand. So
contact us right away so we can help you meet all your international shipping needs.
Country Manager Nael Attiyat
Customer Service Manager - Prasad Warusavithana
To go Straight to the Top, Click Here
http://www.dhl.com.qa/en/contact_center/contact_express/contact_express_management.html
4 CUSTOMS CLEARANCE
5 SERVICE POINTS
8 DHL PACKAGING
10 E-BILLING
For more information visit:
www.dhl.com.qa or Call +974 44587888

dhl express - DHL | Qatar

Transcription

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