STUDENT SERVICES (Rm

Student Handbook
2011-2012
325, boul. Cité des Jeunes
Gatineau (Québec) J8Y 6T3
Telephone: (819) 778-2270
Fax: (819) 778-7364
Visit us on the Internet:
www.cegep-heritage.qc.ca
This agenda belongs to:
Name:
A respectful environment free of
discrimination and harassment
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Abridged Strategic Plan ................................................................ 6
Student Services ........................................................................... 7
Student Association ...................................................................... 7
Academic Services ........................................................................ 8
Continuing Education .................................................................... 8
Library ........................................................................................... 8
English Exit Assessment ............................................................... 8
Program Exit Assessment ............................................................. 8
Textbooks ...................................................................................... 8
The Learning Centre (TLC ............................................................ 9
Other Academic Information ......................................................... 9
College Foundations ..................................................................... 9
Heritage College Development Fund ............................................ 9
Heritage College Endowmwent Fund ........................................... 9
Access to the College ................................................................... 9
Board of Governors ....................................................................... 9
Emergencies .............................................................................. 10
First Aid ....................................................................................... 10
Class Cancellations ..................................................................... 11
Parking ....................................................................................... 11
Photocopying .............................................................................. 11
Student Activities in the Agora .................................................... 11
Telephone Messages .................................................................. 11
Telephones ................................................................................. 11
Voice Mail .................................................................................... 11
Policies, Procedures and Regulations ........................................ 11
Non-Smoking Policy .................................................................... 11
Poster .......................................................................................... 11
Refunds ....................................................................................... 12
Respectful Workplace ................................................................. 12
Standards of Student Conduct .................................................... 12
Student Complaints ..................................................................... 12
Student Fighting and Destruction ................................................ 12
Support for Student Success ...................................................... 12
Use of Electronic Networks and the Internet............................... 12
Administrative Services ............................................................... 12
Communications Mandate ......................................................... 13
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Institutional Mission
Our Mission
Heritage College is an English CEGEP, proudly committed to your success through a diverse and innovative,
community-driven learning experience.
The Heritage Experience
Heritage College, a student-centered community, promotes academic excellence through a personal and supportive
environment that recognizes the importance of continuous learning.
The Heritage College Promise
Heritage College graduates will:
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Respect human diversity
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Participate in their community
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Demonstrate leadership skills
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Value working with others
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Behave ethically
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Safeguard the environment.
Strategic Orientations
The conclusions reached in assessing the effectiveness of the 2004-2007 Strategic Plan, the outcomes of the SWOT
(Strengths, Weaknesses, Opportunities, Threats) analysis, and the evidence of the current data, have identified
emerging issues that the College needs to address. The following Strategic Orientations form the basis of the
Heritage College 2010-2014 Strategic Plan:
I.
Improve Student Success
II.
Respond to the Demands of the Outaouais and Global Markets
III.
Increase College Visibility and Student Enrolment
IV.
Ensure a synergy of Human, Financial and Material Resources to support the College Mission
For each Strategic Orientation, objectives to be achieved have been identified as identified on the next panels.
Strategic orientation 1 - Improve Student Success
1.
2.
3.
4.
Support the transition to College
Improve third semester retention
Improve graduation in prescribed period of time
Employ efforts outside the classroom to favor success and provide a stimulating environment
Strategic Orientation 2 - Respond to the demands of the Outaouais and Global Markets
1.
2.
3.
4.
5.
6.
Develop new AEC programs to respond to the labour market
Enhance existing DEC and AEC programs
Implement new DEC programs
Provide customized training to institutions and businesses
Contribute to the development of the tourism economy in the Outaouais region
Provide international training
Strategic Orientation 3 - Increase College Visibility and Student Enrolment
1.
2.
3.
4.
5.
6.
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Increase recognition of Heritage College brand
Sustain a viable number of enrolments in regular and Continuing Education
Increase the influence of the College in the Outaouais region
Take advantage of all opportunities to promote the College
Raise the profile of the College within the community
Reach new student clientele
Strategic Orientation 4 - Ensure a synergy of Human, Financial and Material Resources to support the
College
1. Create conditions for a successful renewal of personnel
2. Increase fundraising to assist the College in realizing its goals
3. Exploit grants available to the College
4. Provide efficient means for internal communications
5. Effectively allocate space to enhance student life
6. Promote a greener environment
Message from the Academic Dean
One of the most important ongoing activities that Heritage College undertakes is the promotion of student success.
We are proud of the supportive measures we have put in place such as our learning centre and peer tutoring. In
addition, we identify students at risk, track their progress and offer them support. The College also identifies courses
that give students particular difficulty: they are scheduled during peak hours and the student-teacher ratio is capped.
Students are polled regularly with regards to their perceptions of the College and their satisfaction level with the
services they are offered. The poll results are used to improve the learning environment as well as the quality of
student life.
We will continue to work hard at creating an environment that fosters a sense of pride and belonging and thereby
enhance student success. Put simply, we at Heritage College are committed to the success of our students.
Student Services (Rm. 132 ext. 1320)
([email protected])
Student Services is the place to go for information about student life at Heritage. In addition, you
will find information and help relating to the following topics:
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Academic Advising
Applications
Career Information
Scholarship Information
Special Needs
Counselling
University Information
Clubs
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Fees
Financial Aid
Fitness Centre
Health Services/Nurse
I.D. cards
Lockers
Lost and Found
Equivalences
Student Association (Rm. 146 ext. 1461)
The Heritage College Student Association provides a voice in student affairs for all regular, full-time
students. The Association also organizes social and cultural activities for students, advocates the rights,
interests and welfare of all students, informs students of pertinent College matters, as well as facilitates
the functioning of all recognized clubs.
Student activities organized have included the SQUAD (Students Questing for Unity Awareness and
Diversity), coffee houses, free BBQs, free breakfasts, contests and various forms of entertainment.
Continuing Education students or part-time students must pay the Student Association fee of $15 in order
to belong to clubs or participate in Student Association activities.
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Academic Services (Rm. 108 ext. 1080)
[email protected]
Academic Services is responsible for the planning, organization, direction, control and evaluation of the
resources and programs directly related to the academic affairs of the College, which includes the
Continuing Education Training Centre.
Continuing Education Training Centre
(Rm. 280 ext. 2800) [email protected]
Heritage College’s Continuing Education Training Centre is a Certified Microsoft Training Institution.
Various programs are offered; for more information about admission requirements, starting dates, or for
detailed descriptions of programs, courses and services contact the Continuing Education division directly
either by phone, e-mail or fax (819) 595-5091.
Library (Rm. 147 ext. 1470)
The Heritage College Library offers a full range of resources and services, including access to books,
journals and reference materials, electronic indexes and databases, quiet study spaces, and seminar
rooms for group study.
The Library is open Monday to Thursday from 8:00 am to 500 pm, and Friday from 8:00 am to 4:30 pm;
outside of regular semesters, opening hours may vary, so please call ahead (819-778-2270 ext 1470).
The Heritage College Library can be found on the web at
http://www.cegep-heritage.qc.ca/Institution/Services/LibraryServices/index.htm .
English Exit Assessment
In order to receive a diploma you must have passed the English Exit Exam, which evaluates college-level
reading, writing and critical thinking.
To be eligible to write the exam, you must have passed two of English courses and be in the process of
completing a third.
Program Exit Assessment
In order to receive a diploma, you must successfully complete the Program Exit Assessment activity for
your program.
You are responsible for acquainting yourself with the Program Exit Assessment requirements in your
program and with Policy #18 (copies of this policy are available from Academic Services, Rm. 108, upon
request). You are also responsible for registering for the Program Exit Assessment which normally takes
place in the final or graduating semester of a program.
Textbooks (Rm 146 ext. 1460)
The Heritage College Bookstore will provide you with textbooks, general reading and reference materials,
as well as supplies, computer products, and spirit apparel. The purchase of used textbooks, can save you
up to 25% over the price of new. Shop the Bookstore in the heart of the Agora in Room 146 or online at
www.heritagecollegebookstore.com. Plus, the bookstore buys back textbooks every day. Special orders
can also be arranged.
Opening hours are Monday through Thursday from 9:00 am to 5:00 pm and Friday from 9:00 am to 4:00
pm.
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The Learning Centre (TLC) (Rm. 154)
TLC offers academic assistance to help you get the most out of your studies. Drop by and meet with a
teacher to get help with an assignment, a lab, exam preparation, and more. Take a free workshop to find
out how to improve your writing, note taking, presentations, and other key study strategies. Schedule a
visit with a trained Peer Tutor, or meet with friends to study in groups
Other Academic Information
Specific information on the following topics relating to academic life can be found in the “Policies,
Procedures and Regulations” section beginning on page 26:
• Academic Integrity (Policy #33)
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• Academic Standing
• College Education Regulations
http://www.cegep-heritage.qc.ca/PDF_Files/Bylaws/Bylaw3.pdf
• Police Record Check (Policy #20)
http://www.cegep-heritage.qc.ca/PDF_Files/Policies/Policy-20-Police-Record-Check.pdf
• Evaluation of Student Achievement (Policy #5)
http://www.cegep-heritage.qc.ca/PDF_Files/Policies/Policy5.pdf
• Use of Electronic Networks and the Internet (Policy #23)
http://www.cegep-heritage.qc.ca/PDF_Files/Policies/Policy-23-Use-of-Electronic-Networks.pdf
College Foundations
Heritage College Development Fund
The Heritage College Development Fund solicits and administers funds through fundraising activities to
benefit the educational mission of Heritage College. The Development Fund is a duly-registered
charitable organization empowered to issue receipts for income tax purposes.
Heritage College Endowment Fund
The Heritage Endowment for Outstanding Academic Achievement is a duly-registered charitable
organization that raises and manages funds awarded annually to graduates in the form of scholarships.
The Endowment Fund may issue receipts which can be used for income tax purposes.
For a complete list of awards, please visit our website at:
http://www.cegep-heritage.qc.ca/Institution/About_Heritage_College/CollegeFoundations.htm
Access to the College (ext. 1114 or 1112)
The College is open from 7 a.m. to 10 p.m. unless otherwise posted.
Weekend hours are determined at the beginning of each semester and posted throughout the College.
Weekend access is restricted to main entrance door #10 opposite parking lot P2. A valid Heritage
College I.D. card is required for entry; everyone must sign in and out with the security guard on duty.
Board of Governors (ext. 1071)
The Heritage College Board of Governors is the highest decision-making body in the institution.
http://www.cegep-heritage.qc.ca/Institution/About_Heritage_College/Board.htm
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Emergencies
Lock-down procedure: The College has established a list of three (3) codes to be used in the case of an
emergency situation at the College. The codes are as follows:
1. Code Red = Evacuation of the building
2. Code White = Lock-Down situation
3. Code Green = All Clear
In the event of a lock-down situation, the Code Orange alert would be used.
In order to ensure that all Cégep Heritage College occupants are in a secure and safe place during a lock
down situation, at the sound of the CODE White alert (Lock down code) or at the sound of anything that
could be perceived as an eminent threat to anyone’s safety (gun shots, etc.) everyone should:
A. Seek shelter in the nearest room and gather as many people as possible from the hallways or
corridors;
B. Lock and barricade the door;
C. Close all blinds or shades if possible;
D. Turn off the lights and all other audio equipments;
E. Remain silent;
F. Stay Calm;
G. If possible, place a piece of paper against the window facing the exterior of the building on which
will be written the number of people who are injured in the room in order to inform the local law
enforcement;
H. Stay away from windows and doors;
I. Keep low to the floor.
J. If the fire alarm rings during a lock-down situation , unless you have firsthand knowledge that
there is a fire, stay put and wait until the CODE GREEN alert (all clear code) is heard over the
P.A. system – this informs all that the lock down situation is over;
AND
K. Maintain this secure position until local law enforcement is waiting at the room’s door and that
confirmation as to its authenticity has been received.
After law enforcement has confirmed all is clear, the meeting place after a lockdown situation is the
cafeteria of Le Collège de l’Outaouais, our neighbor, located at 333, Cité des Jeunes blvd. This is the
location where everyone is asked to meet after a lockdown.
First Aid Dial "0"):
1) Contact the Information Office located off the Agora by:
• dial "0" if you have access to an in-house telephone OR
• send someone to the Information Office. A staff member in the Information Office will call 911.
2) Have the following information concerning the emergency:
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nature of the emergency;
location;
gender (if applicable);
approximate age (if applicable).
If the Information Office is closed, contact the Human Resources Office at Ext. 1090 or look for the green
cross signs posted on doors throughout the College marking the locations of trained first-aiders and first
aid kits.
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Class Cancellations Due to Severe Weather Conditions / Emergency
Situations
For up to date information about the status of any closures or emergency situations at the College, visit
our website at www.cegep-heritage.qc.ca or call the College main number and listen to the voice mail
greeting. Notices advertising the closure will also be posted on all doors.
Parking (Rm. 111F ext. 1060)
Parking passes can be purchased in Building Services.
Photocopying
Photocopying is available in the library for a small charge.
Student Activities in the Agora
Students who wish to hold an activity in the Agora (main lobby area) must contact Building Services, Rm.
111F, ext. 1060, and have the activity approved by the Director of Student Services.
Telephone Messages (emergencies only—ext. 1320)
No personal messages will be taken for students. In an emergency, an attempt will be made to locate the
student concerned.
Telephones
There are five pay phones in the College—three in the Agora (main lobby) and two near the cafeteria.
Voice Mail
Using a touch-tone phone, you may call any of the telephone extensions listed herein, to access an
individual or service directly, or to leave a message.
Policies, Procedures and Regulations
For a complete list, please visit the college website at:
http://www.cegep-heritage.qc.ca/Institution/About_Heritage_College/PoliciesRegulations.htm
Non-Smoking Policy
http://www.cegep-heritage.qc.ca/PDF_Files/Policies/Policy-21.pdf
st
As of May 31 , 2006 the Law on Tobacco use was amended so that no persons may smoke within the
boundaries of the car circulation area outside the college building. Smoking may take place beyond the
road beltway surrounding the college building.
Posters
Anyone who wishes to display a poster in the College must have each one approved by Student
Services. Approved posters receive an official stamp and will be removed after the date of the event to
which they refer.
Neither the College nor the Student Association can promote private interests inasmuch as these
interests do not benefit either the institution as a whole, or any non-profit, private or public, charitable
institution recognized by the College.
Postings in non-designated areas are prohibited; building maintenance staff is authorized to remove such
material.
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Refunds
http://www.cegep-heritage.qc.ca/PDF_Files/Bylaws/Bylaw-2-Collection-Student-Fees.pdf
Respectful Workplace Free of Discrimination and Harassment
http://www.cegep-heritage.qc.ca/PDF_Files/Policies/Policy6.pdf
Standards of Student Conduct
http://www.cegep-heritage.qc.ca/PDF_Files/Policies/Policy24.pdf
Student Complaints - Faculty/Non-Teaching Employees
A student who feels he/she has a grievance against a faculty member or non-teaching employee may
pursue it. Please come to Student Services for more information.
Student Fighting and Destruction
Fighting is not permitted at any activity sanctioned by the Heritage College Student Association. All
person(s) involved in fighting, instigating a fight, pushing or arguing will be banned from all organized
student activities for the rest of the academic year.
Neither Heritage College nor the Student Association will be held responsible for any damages incurred
during organized activities. Any damages resulting from fighting or abuse of property will be paid for by
the person(s) causing such damages.
Support for Student Success
http://www.cegep-heritage.qc.ca/PDF_Files/Bylaws/Bylaw5.pdf
Use of Electronic Networks and the Internet
http://www.cegep-heritage.qc.ca/PDF_Files/Policies/Policy-23-Use-of-Electronic-Networks.pdf
Administrative Services
Director General’s Office (Room. 107 ext. 1070)
Academic Services (Room. 108 ext. 1080)
Student Services (Room. 132 ext. 1320)
Building Services (Room. 111F ext.1060)
Computer Services (Room. 204 ext. 2000)
Financial Services (Room. 111C ext. 1113)
Human Resources (Room. 109 ext 1090)
Library (Room. 147 ext. 1470)
Continuing Education (Rm. 280 ext. 2800)
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