the boost mobile
Transcription
the boost mobile
ILE THE BOOST MOB BOOSTMOBILE.CO.NZ CONTENTS THE BASICS > Mobile credit > Topping up 2 3 4 HOOKING UP > Calling > Texting > Photo & Picture Messaging > Video Messaging > Video Clips > Push 2 Talk > ShoutTM > Mobile Chat 6 7 8 9 10 11 12 13 14 sweet stuff 16 DO > > > > 18 20 23 24 25 IT YOUR WAY Caller Tunes Song ID Ringtones Wallpapers & Screensavers XTRA MOBILE > What is it? How do I get it? > Games > The latest news on your mobile > Email on your mobile 26 27 28 29 30 TERMS & CONDITIONS 31 > OK, so it might look a bit boring, but you should take a look anyway O HO ALL W O N SO E ’R YOU UP ? T A H W KED WANT TO KNOW WHAT BEING HOOKED UP TO BOOST mobile IS ALL ABOUT? TAKE A LOOK AT THIS GUIDE. , IT S GOT EVERYTHING YOU NEED TO KNOW ABOUT GETTING SET UP AND SORTED WITH THE , BASICS, AS WELL AS FILLING YOU IN ON BOOST mobile S XTRA SERVICES , THAT LL HELP YOU GET THE MOST OUT OF YOUR MOBILE. mobile credit THE S C I BAS IT COSTS TO MAKE CALLS, SEND TEXTS OR USE THE BOOST SERVICES, SO YOU NEED TO HAVE CREDIT (MONEY) ON YOUR mobile. THE AMOUNT , OF CREDIT YOU HAVE IS CALLED YOUR ‘BALANCE . THE BOOST MOBILE GUIDE CREDIT ON YOUR MOBILE PAGE 03 When you’ve got lots of credit, you’ll be able to talk and text a lot and use Boost services, like ringtones and games. When your balance gets a bit low, you might only be able to make short calls in off peak times. And if you’ve got no credit left on your mobile, no worries. When you need to ‘top up’ your credit, there are heaps of ways you can do it (see page 4). Checking your balance To check how much credit you’ve got on your mobile, dial * 333. You’ll get up-to-date info on your balance and how many texts you’ve sent. It’s totally free and you can call anytime. You can also check your balance from a landline phone – just call 0800 32 32 32 and follow the instructions. How: Find out your balance and how many texts you’ve sent by dialling * 333 from your mobile. TOPPING UP THE BOOST MOBILE GUIDE TOPPING UP PAGE 04 IF THE BALANCE ON YOUR MOBILE IS RUNNING A LITTLE LOW, YOU CAN TOP IT UP WHENEVER YOU WANT. THERE ARE LOADS OF DIFFERENT WAYS YOU CAN TOP UP WITH BOOST MOBILE, AND YOU CAN USE THE CREDIT STRAIGHT AWAY. Prepaid Card mTopupTM Prepaid cards are an easy way to top up your credit, and you can get them from most dairies, petrol stations, Star Marts and supermarkets. All you need to do is: 1. Choose the Prepaid card you want ($10, $20, $30 or for high rollers $50). 2. Scratch off the silver panel to reveal the code underneath. 3. Dial 0800 32 32 32 from your Boost Mobile. 4. Press 1 to top up your account. 5. Follow the instructions, enter the code on your card, and you’re done. If you’ve got an ASB bank account, mTopupTM is a fast way to top up your mobile. Once it’s been set up, all you need to do is text the word ‘TOPUP’ and your password to 3381 from your Boost Mobile and you’ll get an instant $20 credit straight from your nominated bank account. Easy as. To set up mTopup™, just call 0800 mPayment (0800 672 963). ATM top ups If you’ve got an ASB, ANZ or Westpac bank account, you can top up your mobile using any of their ATMs, anytime. Here’s what you do: THE BOOST MOBILE GUIDE TOPPING UP PAGE 05 Put in your card and your PIN as usual. Go to ‘Other Services’. Choose ‘Telecom Products’. Select ‘Telecom Prepaid Top Up Voucher’ then choose how much you’d like to top up. The credit will come straight out of your bank account like a normal ATM withdrawal. 5. The ATM will give you a voucher (like a regular account statement) with a ‘Recharge Number’ on it. 6. Call 0800 32 32 32 from your Boost Mobile, follow the recharge instructions and you’re ready to go. 1. 2. 3. 4. Online If you’ve got access to the internet and a credit card, topping up online is a great option. What you do is: 1. Go to boostmobile.co.nz/topup 2. Choose how much you want to top up ($20, $35 or $50). 3. Enter your credit card details and click Submit. You’ll be emailed a 12 digit Boost Mobile Prepaid number. 4. Call 0800 32 32 32 from your Boost Mobile. 5. Follow the instructions, enter the 12 digit number and you’ll be topped up straight away. On your mobile To top up anytime from your Boost Mobile, all you need is a credit card (Visa, MasterCard or Bankcard). Here’s how: 1. Dial 0800 32 32 32 from your Boost Mobile. 2. Press 1 to top up your account. 3. Press 3 for a credit card top up – there’s a $10 minimum, but after that, you can top up however much you want. 4. Follow the voice instructions and you’re done. UP G KIN CALLING HOO HOOK UP FAST WITH A PHONE CALL! REMEMBER TO INCLUDE THE PREFIX E.G. 027 WHEN MAKING CALLS TO ANOTHER MOBILE. CALLS TO 111 (EMERGENCY SERVICES), * 333 AND ALL 0800 CALLS ARE FREE. THE BOOST MOBILE GUIDE CALLING PAGE 07 IF YOU MISS A CALL When your mobile is switched off, or at the bottom of your bag or it’s too noisy to hear it ring, you might miss a call. That’s why every Boost Mobile comes with Voicemail. It means people can leave a message on your phone, and when they hang up, an icon on your mobile’s screen will let you know you’ve got a new message. To listen to your messages, just dial 083210 from your Boost Mobile. Texting THE BOOST MOBILE GUIDE TEXTING PAGE 08 , , IF YOU VE ONLY , GOT A SHORT MESSAGE, IF YOU RE TO0 BUSY TO TALK , OR IF IT S TOO NOISY TO MAKE A CALL, SEND A TEXT INSTEAD. IT S A FAST, CHEAP WAY TO CHAT OR HOOK UP. You can send texts of up to 160 characters to all 027, 021 and 029 mobiles. And if you want to add a sound and images, try Picture, Photo or Video Messaging. HOW: Texting is available on all Boost Mobiles. To find out how to send a text message refer to the Quick Start Guide that comes with your mobile. TEXTIONARY (Your guide to text shortcuts) A3 CUL8R DYK F2F GTG L8R LTNC M8 MSG NE PRT PRW PTB RUOK THX TMI TTYL U2 W8 Anytime, Anyplace, Anywhere See You Later Did You Know Face To Face Got To Go Later Long Time No See Mate Message Any Party Parents Are Watching Please Text Back Are You OK Thanks Too Much Information Talk To You Later You Too Wait Photo & Picture Messaging THE BOOST MOBILE GUIDE PHOTO & PICTURE MESSAGING PAGE 09 , WHEN YOU VE GOT ,A BOOST MOBILE, YOU CAN ALWAYS TELL OTHER PEOPLE WHAT YOU RE UP TO, BUT WITH PHOTO MESSAGING, YOU CAN SHOW THEM AS WELL! Photo Messaging means that wherever you’re at – the beach, a concert, a party – you can use the camera in your mobile to take a snap, then add text and sounds, and share it with your friends. You can send your Photo Messages to: > other Boost Mobile, Telecom 027 or 021/029 Photo Messaging capable mobiles > anyone with an email address, anywhere in the world (just enter an email address instead of a phone number) or > any text capable Boost Mobile, Telecom Mobile or 021/029 mobile which doesn’t support Photo Messaging. The person will get a text telling them how to view their Photo Message on the web at boostmobile.co.nz/photomessaging HOW: To start Photo Messaging all you need is a phone with a built-in camera. To view the latest camera mobile, or see how to send a Photo Message check out the interactive demo at boostmobile.co.nz/phones Can’t get the photo right? With picture messaging you can purchase a picture from a selection of images on Xtra Mobile, add them to your text and send them on, all from your Boost Mobile. For more info, check out boostmobile.co.nz/ picturemessaging HOW: Access picture messaging on your phone through the WAP menu, select messaging, Picture Messaging and then follow the prompts. video messaging THE BOOST MOBILE GUIDE VIDEO MESSAGING PAGE 10 CAPTURE THOSE GREAT MOMENTS WITH VIDEO ON YOUR MOBILE. lights, CAMERA, ACTION. Use Video Messaging to view, store and share what you’ve shot using your Video Messaging capable Boost Mobile. Depending on the options you have available on your mobile, you can: > save your video on your mobile > store it on the Personal Online Gallery > send it to any email address in the world, or > send it to other Boost or Telecom Video Messaging capable mobiles. Share the fun! How: See your Quick Start Guide for steps specific to your mobile or visit boostmobile. co.nz/videomessaging for more information. VIDEO CLIPS THE BOOST MOBILE GUIDE VIDEO CLIPS PAGE 11 Experience a new world of entertainment and information with T3G Video Clips. Make the most of every moment with Video Clips of daily news, weather and sport plus the latest in music, movies, entertainment and more in full colour with vivid sound streamed direct to your Boost Mobile. How: If you have a Video Clips capable mobile, you can automatically access Video Clips from your mobile’s main menu. 1. Press Menu and select Media Player. 2. Select from the Video Clips available. 3. Use the up & down button to select a Video Clip. 4. After a couple of seconds, the Clip will start playing. 5. Use your navigation keys to play, stop and go forward or backwards. 6. Press the side bar to increase or decrease the volume. For details on Video Clip capable mobiles, visit boostmobile.co.nz/phones PUSH 2 TALK (P2T ) THE BOOST MOBILE GUIDE PUSH 2 TALK PAGE 12 Push 2 Talk turns your boost mobile into a walkie-talkie. at the push of a button, you can talk to one or up to five other push 2 talk users at the same time. How: 1. Sign up for the service and enable P2T® on your P2T® capable mobile by going to boostmobile.co.nz/p2t 2. Enable your P2T® capable mobile to work like a walkie-talkie by following the instructions that came with your mobile. 3. Add your buddies to your P2T® contacts lists (they too must be 027 P2T® subscribers). 4. Press the P2T® button on the side of your mobile, select who you wish to talk to, and press the P2T® button again. Within seconds you’ll be automatically connected to your mates mobile – with no dialling. SHOUTTM THE BOOST MOBILE GUIDE SHOUTTM PAGE 13 If you run out of money on your mobile and you need to make a call, get someone at home to SHOUTTM you the call. SHOUTTM lets you phone a Telecom landline or Telecom mobile on a monthly plan free from your Boost Mobile. So now, if there’s no money left on your Boost Mobile or you’ve lost your phone and need to use someone else’s, you can still ring a friend, your family or your flatmates. If you’re a parent, and your children’s Boost Mobile runs out, SHOUTTM means they can still ring you for help when they need to. You call. They pay. SHOUT™ is simple to use, and available to anyone with a Boost Mobile: 1. Phone * SHOUT. 2. Dial the number you need to ring and say who’s calling. 3. The person you’ve called will be asked to accept the call. 4. When they do, you can talk with them. 5. The Telecom account where the call is accepted will be charged at the special SHOUT™ rate, so it doesn’t come off your prepaid balance. To find out more about SHOUT™, visit boostmobile.co.nz/shout MOBILE CHAT THE BOOST MOBILE GUIDE MOBILE CHAT PAGE 14 , IF YOU LIKE CHAT ROOMS, YOU LL LOVE MOBILE CHAT. WITH MOBILE CHAT, YOU CAN CHAT ANYTIME, AND ALL YOU NEED IS YOUR BOOST MOBILE. With seven chat rooms to choose from you can have a party on your mobile. For info on the different mobile chat rooms, just look under the Messaging section in your WAP menu. How: Access mobile chat on your phone through the WAP menu, select messaging then chat. Enter a nickname, choose a chat room, then to start chatting, you just start texting. Your message will come up in the chat room for everyone to see. Chat services are recommended for over 16s only. Never give out your name or contact details in any chat room. Please chat responsibly. THE BOOST MOBILE GUIDE MOBILE CHAT PAGE 15 Being with Boost Mobile not only means you get the best value texting deals around, it also gives you access to a whole heap OF deals – free stuff, special deals and discounts on the all the things you need!!! THE BOOST MOBILE GUIDE SWEET STUFF PAGE 17 PAGE 17 How do I get the deals? Visit boostmobile.co.nz and check out the latest offers from our partners – once you know which one you wanna take advantage of, text the code to 4545 from your Boost Mobile. Best of all, text messages to 4545 are FREE!! You will receive an offer on your phone – take that offer to the relevant partner and show it to the staff to redeem it. You can use the offer as many times as you like until it expires. What are the deals? You can check out the latest Sweet Stuff offers for FREE by texting MENU to 4545 – we’ll send you an updated menu list of current offers – or go to boostmobile.co.nz Monthly Prize Draw!!! Every time you text in to 4545 to hook up a Sweet Stuff offer, we will put you in the draw for the Sweet Stuff Monthly Prize. Prizes might be a mobile, free air time credit, merchandise or anything else that we can get our hands on that we think you need. Y T DO I Y A W R U O When you hook up with boost mobile, you get more than just a mobile and a plan. you also get access to some of the hottest mobile serviceS around. THE BOOST MOBILE GUIDE DO IT YOUR WAY PAGE 19 CALLER TUNES THE BOOST MOBILE GUIDE CALLER TUNES PAGE 20 NO MORE BORING BRRRING BRRRING. GIVE YOUR CALLERS SOMETHING COOL TO LISTEN TO NEXT TIME THEY RING YOU, WITH BOOST MOBILE CALLER TUNES. Caller Tunes change the ringing tone on your mobile so that when your mates call you they’ll hear a song or sound (over the standard “brrring” “brrring”) while they’re waiting for you to rip yourself away from whatever you’re doing and answer the phone. There’s hundreds of Caller Tunes to choose from so you can make sure your mobile and it’s sounds are always unique to you. new features Caller Tunes have been made even better with new features. You can still choose a Caller Tune for all Callers as before plus now you can set up: > Individual Caller Tunes which play for a specified caller. You can assign these for up to 10 different people. > Special Day Caller Tunes for individuals or for all callers which play for just 24 hours so you can celebrate whatever special day it is. Perfect for you to celebrate birthdays or anniversaries for that special someone. How: It’s easy to get a Caller Tune using your Boost Mobile’s WAP menu on your mobile. You can browse by category or search for a Caller Tune, then follow the easy steps opposite to set it up. Go to boostmobile.co.nz/callertunes for more information. THE BOOST MOBILE GUIDE CALLER TUNES PAGE 21 how to get them Caller Tune – All Callers From your Boost Mobile’s WAP menu, select ‘Caller Tunes’ (listed under Music & Tones on the main menu), find the tune you like and follow prompts. Individual Caller Tunes From your Boost Mobile’s WAP menu, select ‘Caller Tunes’ (listed under Music & Tones on the main menu), then ‘Set Individual Tunes’ and follow prompts. Special Day Caller Tunes – Individual From your Boost Mobile’s WAP menu, select ‘Caller Tunes’(listed under Music & Tones on the main menu), then ‘Set Special Day Tunes’ and follow prompts. Special Day Caller Tunes – All Callers From your Boost Mobile’s WAP menu, select ‘Caller Tunes’(listed under Music & Tones on the main menu), then ‘Set Special Day Tunes’ and follow prompts. CALLER TUNES cont... THE BOOST MOBILE GUIDE CALLER TUNES PAGE 22 check it out! For more info Get our Yeah, Baby, Yeah impersonation Caller Tune by texting 10447 to 8863. Note: All Caller and Individual Caller Tunes cost $3.50 each Special Day Tunes cost $2.50 each every time you set them up. > Visit boostmobile.co.nz/callertunes to preview the Caller Tunes available, call us free on * 123 from your Boost mobile or visit your nearest Telecom store. Note > You can set a Special Day Caller Tune up to 30 days prior to the date you want it to play. > You can also set up Caller Tunes via text. For instructions go to boostmobile.co.nz from your PC. SONG ID THE BOOST MOBILE GUIDE SONG ID PAGE 23 EVER WANTED TO KNOW THE NAME OF THAT SONG YOU KEEP HEARING, OR WHO THE ARTIST IS? SONG ID IS A FAST, COOL WAY TO IDENTIFY A SONG OR MUSIC TRACK USING YOUR BOOST MOBILE. Song ID can check the song or music track you record against a massive database of tracks. Once it finds a match it sends you a text with the name of the track and the artist. The database contains over 2.6 million tracks – updated daily – and includes most genres of pre-recorded music* (except vinyl and classical). So you can be sure that with Boost Mobile and Song ID you will always be in the know. How: When you hear LOUD music anywhere, in the car, on the radio, at the movies or in a shop. 1. Hold your mobile near the music source. 2. Press * 7664. 3. Song ID will tag the song and then automatically end the call after 30 seconds. 4. You will receive a text message with the name of the track and artist. *Song ID is not able to identify live music. Song ID is available on all Boost Mobiles, but won’t work if your mobile has Number Withhold enabled. There is no charge for unsuccessful tags. RINGTONES THE BOOST MOBILE GUIDE RINGTONES PAGE 24 WHETHER YOU WANT YOUR mobile , TO RING WITH A HIP HOP BEAT, A ROCK RIFF OR A TV THEME, WE VE GOT A RINGTONE TO MATCH YOUR MUSICAL STYLE. Our ringtone library has hundreds of tunes to choose from. We’re always adding new ones, and we’ve even got an NZ Top 40 that we update every week. So you can change your ringtone whenever you want. You can even use ringtones to help you identify your caller! If you have a friend or a family member’s number preloaded into your phonebook you can assign a ringtone to them. So when you hear that particular ringtone you know it’s them . . . without even looking at your mobile!* * Only available on specific mobiles – check your user guide for details. How: Access the latest ringtones on your phone through the WAP menu, select download central, then ringtones. Choose a ringtone, then follow the prompts. Preview a ringtone on boostmobile.co.nz/ringtones WALLPAPERS & SCREENSAVERS THE BOOST MOBILE GUIDE WALLPAPERS & SCREENSAVERS PAGE 25 IF YOU WANT TO GIVE YOUR MOBILE A NEW LOOK, JUST OPEN UP YOUR WAP BROWSER AND DOWNLOAD A NEW WALLPAPER FOR THE SCREEN. There are heaps of different wallpapers to choose from – sports action, your fave celebrity pics, girls & guys, landscapes – anything, so you’ll always be able to find one to suit your mood and your style. To check out all the wallpapers you can get for your phone, take a look at the WAP menu on your Boost Mobile, or log on to boostmobile.co.nz/wallpaper How: Get a wallpaper for your mobile through the WAP menu, select Download Central, then wallpapers. Choose a wallpaper, then follow the prompts. You can also use the wallpaper images as a screensaver. Just download as normal and then use your phone settings to assign the image as a screensaver. WAP/XTRA MOBILE A R T X E I L B MO IN CASE YOU WERE WONDERING, WAP STANDS FOR WIRELESS APPLICATION PROTOCOL, AND IT DELIVERS INFORMATION FAST TO YOUR MOBILE SCREEN. WE CALL OURS XTRA MOBILE. IT HAS A WHOLE RANGE OF MOBILE ENTERTAINMENT AND INFORMATION SERVICES, WHICH ARE EASILY ACCESSIBLE WITH A COUPLE OF CLICKS ON mANY BOOST MOBILE. check out your user guide to see if your mobile is wap-capable. THE BOOST MOBILE GUIDE WAP/XTRA MOBILE PAGE 27 With Xtra Mobile you can find out what’s on at the movies, what’s on TV that night, or play our interactive range of WAP games, and download the latest Java games. You can also check out Hollywood gossip, news, sports results, weather updates and horoscopes. And if you want to download anything from Xtra Mobile, we always flag up the cost prior to the download. There are no sleights of hand or hidden charges! And with new games, ringtones, wallpapers, gossip, news and info being added all the time, you can make every day different with Xtra Mobile. How: Locate the interactive option (WAP) on your phone, select the service you want and follow the on screen instructions. GAMES THE BOOST MOBILE GUIDE GAMES PAGE 28 , IF YOU VE GOT A SPARE MINUTE OR WANT A CHALLENGE, ALL THE LATEST XTRA GAMES ARE AVAILABLE ON YOUR BOOST MOBILE. There are over 200 Text, WAP and Java games for you to choose from and we’re adding new ones all the time. Choose from mind games, sports, action or old classics. And if you want to check which games you can play on your mobile, everything you need to know is at boostmobile.co.nz/mobilegames How: To play a Java game select Games from the WAP menu on your phone, then download games. Select the game you want and then save it to your phone. To play a WAP game select Games from the WAP menu on your phone, then choose the type of game you would like to play. Select the game you want and then play away! To play Text games send a text to 225 with the word REG, then a space, then your nickname. Once registered you can play the games by texting their pull code to 225 e.g. the pull code for Brain Drain is BD. For a full list of pull codes visit boostmobile.co.nz/mobilegames LATEST INFO ON YOUR MOBILE THE BOOST MOBILE GUIDE LATEST INFO ON YOUR MOBILE PAGE 29 KEEP UP-TO-DATE WITH EVERYTHING FROM SPORTS NEWS TO SURF REPORTS, STAR GOSSIP TO YOUR DAILY HOROSCOPE AND PLENTY MORE IN BETWEEN, WITH XTRA INFO ALERTS. THERE ARE TWO EASY WAYS TO GET XTRA INFO ALERTS: BY SUBSCRIPTION OR ON DEMAND – YOU PICK , THE OPTION THAT S BEST FOR YOU! By Subscription On Demand When you subscribe to Info Alerts you choose the service you want to receive and how often you want to receive it – daily, weekly or as it happens. Then, when the time arrives, Xtra sends a text to your Boost Mobile. Subscribing to Info Alerts is easy, and once it’s done that’s it. Decide when you want them, set up a schedule and we’ll take care of the rest. If you want to change your options, that’s easy too. Info Alerts on demand are easy to use. You choose when and where you get the info. Just text a keyword to a short code and we’ll send you the update you want. How: Subscribe and manage your Info Alerts at boostmobile.co.nz/infoalerts How: To get an Info Alert on demand text a keyword to the shortcode 200. Each keyword relates to a particular Info Alert (eg, the keyword for the surf in Gisborne is SUR GIS). We then text you the info, quick as! Check out the shortcodes for Info Alerts on demand at boostmobile.co.nz/ infoalerts EMAIL ON YOUR MOBILE THE BOOST MOBILE GUIDE EMAIL ON YOUR MOBILE PAGE 30 WITH XTRA EMAIL AND BOOST MOBILE YOU CAN EVEN KEEP UP WITH YOUR EMAIL. Did you know that you don’t need a computer to check your emails? With access to your Xtra email account from your Boost Mobile, you can read and send emails from any place you can use your phone. How: To check your email on your phone select Xtra email from your WAP menu and follow the onscreen instructions. Note: you need an Xtra email address to use this service. To set up an Xtra email address go to xtramail. xtra.co.nz. It’s yours, it’s easy! TERMS & CONDITIONS THE BOOST MOBILE GUIDE TERMS & CONDITIONS PAGE 31 Clause 1. THIS AGREEMENT This agreement governs our relationship with you for the provision of our Boost Mobile 027 service and related services. If you have any questions about these terms, or whether they apply, call our customer services on 0800 4BOOST. We will be pleased to help you. In this agreement ‘We’ means Telecom Mobile Limited, ‘you’ means you, our customer, ‘Telecom’ means the group of companies owned by or related to Telecom Corporation of New Zealand Limited and ‘services’ covers all goods and services of any kind we agree to provide and anything else we do. ‘Boost Mobile’ is a trademark of Telecom. Clause 2. Our Boost Mobile Service Our Boost Mobile service allows you to make and receive most local, national and international calls (when within our mobile network coverage area) using a mobile phone. To use this service, you will need a Boost Mobile account and keep it topped up. You pay our charges for the calls you make by using the credit balance in your account. No bills for call charges are sent to you. The Boost Guide contains instructions on how to begin using your Boost Mobile account. Operator-assisted services (such as receiving Collect Calls) and many other mobile phone services (such as Call Diversion and 0900 call services) are not available to you through using our Boost Pre-Paid Mobile service. If you require details about these services or for information on other Telecom Mobile call plans which include these services, please call our customer services on 0800 4BOOST. Clause 3. Our Commitments To You Answering your queries: We will provide a customer call line for any queries you have about our Boost Mobile service. Call us on 0800 4BOOST from your mobile phone. There is no charge to call this number. Listing you with Telecom Directory Assistance: If you complete and send to us the customer questionnaire located at boostmobile.co.nz, we will list you with Telecom Directory Assistance at no charge. This does not mean you will be listed in the telephone book. Replacing faulty Boost Mobile Top-Up Cards: Boost Mobile Top-Up Cards have an expiry date printed on them. They cannot be used after that date. If you have a Boost Mobile Top-Up Cards which has not reached its expiry date and appears to be faulty, just fill in the complaint form available from any Boost Mobile Top-Up Card retailer and send the form with the faulty Boost Mobile Top-Up Card to Telecom, FreePost No. 4083, Private Bag 92028, Auckland. We will check the card and, if it is faulty, send you a replacement card. If you cannot get a form from a Boost Mobile Top-Up Card retailer, please call us free on 0800 4BOOST. Our Services: We will always do our best to provide quality services, but we do not guarantee they will be continuous or fault-free. Clause 4. Your Responsibility To Us General: You agree to meet these general responsibilities: > make sure all information you give us is correct and complete. > follow our instructions about the use of the services and only use them for lawful purposes. > use the services without annoying anyone and without interfering with anyone else’s use of the services. > if you have purchased a mobile phone from us, then you warrant that you intend it to be used on the network. > not use the services to spam, mail bomb, publish any offensive or unlawful material, harvest information about others, create a false identity, transmit or upload material which breaches any third party right or similar activity. Responsibilities relating to the Network: The network consists of all the communications facilities owned by Telecom companies which we use to provide our services for you and other customers. Acquiring our services does not give you any rights in any part of the network. The network does not include your mobile phone. TERMS & CONDITIONS THE BOOST MOBILE GUIDE TERMS & CONDITIONS PAGE 32 Clause 5. Your Responsibility And Services From Other Suppliers Responsibility for your own equipment: If equipment supplied to you by someone else does not work properly, you need to contact the equipment supplier or manufacturer, rather than us, about the problem. Any responsibilities we may have for equipment you buy directly from us will be covered by a separate warranty or sales agreement for that equipment. Telephone Services from other suppliers: You are responsible for your relationship with any other network operator providing telephone services for you. If there is a problem with a service provided for you by another network operator, you need to contact the other network operator, rather than us, about the problem. Clause 6. Telephone Numbers We will allocate one or more telephone numbers for you to use. This is a Telecom service. The numbers always remain our property even if we are no longer providing any other services for you. We may change any number we have allocated. For example, we may allocate you a new telephone number. We will try to give you reasonable notice before making any change but we do not have to pay you anything if we change your number. Clause 7. Wireless Data And Internet Content If the service allows you to access material that originates from you or third parties, we may monitor material made available by you or any third party and remove any material that we consider to be inappropriate or in breach of any law or third party right. We take no responsibility for any material accessible using services that do not originate directly from us. If the services provide links to third party sites, we are in no way responsible for such links or the content of any such sites. We have included such links for convenience and such inclusion is in no way an endorsement of the applicable site or third party. We are not responsible for: > ensuring that the information you access or make available through using the services will be private or secure or free from viruses or other harmful things. > any transactions you enter into through use of the services or any dealings between you and any advertisers or other third parties using the services or your participation in any promotions. > any inaccuracies in any material you obtain from the services or any loss or damage arising from your use of such material. > any delay in your receipt of information you select for transmission to your mobile phone. > fixing any faults in your mobile device or in any part of the Internet beyond our telecommunications network. Clause 8. Your Responsibility For Our Charges Outgoing calls: For calls made from your mobile phone there is a one minute minimum charge. Calls are charged in one minute increments. You agree that you are liable for our charges for the services we provide for you no matter who uses them. For example, you are responsible for the charges for anyone else’s use of your telephone, even where you lose your telephone. The standard charges for all our commonly used services can be found at boostmobile.co.nz. We may change our charges from time to time. You must pay the purchase price of any mobile phone or other equipment you buy from us. We will continue to own the phone and other equipment until you have paid for it in full. It will be at your risk from the time it is delivered to you. Clause 9. Using Your Boost Mobile Account Topping Up your Account Balance: Our charges to you will include call charges for your use of the network. You will only be able to use our THE BOOST MOBILE GUIDE TERMS & CONDITIONS PAGE 33 Boost Mobile service to make calls if there is a credit balance in your Boost Mobile account. To maintain a credit balance in your account, you need to top up from time to time by buying and using Boost Mobile Top-Up Cards or Telecom Go PREPAID Cards, by using selected ATM’s, online at boostmobile.co.nz or by using your qualified credit card. You do this over the phone by calling us free on 0800 32 32 32. We will tell you which credit cards we accept. If the credit balance in your Boost Mobile account is used up while you are on a call, the call will be automatically disconnected. Boost Mobile & Telecom Go PREPAID balances and cards are not refundable. > Restricted use after your credit balance is used up: If you use up the credit balance in your Boost Mobile account and don’t top-up you will be able to receive most incoming calls (except Collect Calls) but the only calls you will be able to make will be 111 and other free calls. Clause 10. Other Common Charges Examples of other common charges for commonly used services include: > charges for calls to Telecom Directory Assistance and our Cellular Secretary message retrieval service. > charges for other services available on your Boost Mobile Phone. You must also pay any reasonable expenses we incur in exercising any of our legal rights. STOPPING SERVICES Clause 11. Withholding, Suspending Or Restricting Services: If you do not meet any responsibilities you have to us or any Telecom company, we may withhold, suspend or restrict any service at any time. We will try to contact you before doing this. If our Boost Pre-Paid Mobile service to you is suspended for this reason, you may have to pay a reconnection charge before you can use it again. If we restrict or disconnect a service, you may still be able to use some services and normal charges continue to apply to your use of those other services. We may also suspend or restrict any service in any other circumstances if we think it reasonable or necessary. We will try to contact you before doing this. Clause 12. Giving Up Or Ending Services You may temporarily or permanently give up any additional service we provide for you with our Boost Mobile service (such as our Cellular Secretary message retrieval service) by calling our customer services on 0800 4BOOST. You may also give up our Boost Pre-Paid Mobile service either by calling our customer services or simply by not topping up your Boost Mobile account. Either way, the agreement you have with us will remain in place unless you end it by writing to us. If you give up a service and later want it reconnected, you may have to pay a reconnection charge. If you give up your Boost Mobile Service: > any unused Boost Mobile Top-Up Cards you have will still expire on their expiry date. > any unused credit balance on your Boost Mobile account will lapse. > unless we agree otherwise (for example, if you have transferred to another Telecom Mobile call plan covered by another agreement with us), any telephone numbers allocated for you to use under this agreement will no longer be available to you; if those numbers are listed, we may remove them from the next telephone book. We may decide to stop providing any of our services to you. If we do this, we will try to tell you at least one month before we stop providing the service. We may do this by giving you notice under clause 20. The agreement you have with us will remain in place. TERMS & CONDITIONS THE BOOST MOBILE GUIDE TERMS & CONDITIONS PAGE 34 COMPENSATION AND LIABILITY Clause 13. Your Rights To Compensation From Us Reasonable Expenses: Where a service we provide to you is affected because we do not meet our responsibilities to you, and you reasonably incur expenses as a result, please let us know. We will contribute to your expenses by sending you Boost Mobile Top-Up Cards to a value we consider appropriate in the circumstances. For us to consider your claim, you must tell us within one month after the service is affected. A Boost Mobile Top-Up Card benefit is not available where such an event occurs because we are not given correct information or through other causes beyond our reasonable control. Consumer Guarantees Act 1993: If you are acquiring our services for the purposes of a business as defined in the Consumer Guarantees Act 1993, or if you indicate to us that you are doing so, you agree that the provisions of the Act do not apply to the services we provide under this agreement. If you are not acquiring our services for those purposes, the Consumer Guarantees Act 1993 may apply to the services we provide for you. Any rights you may have under the Act apply in addition to the rights set out in this agreement. Clause 14. Exclusion Of All Other Liability We have set out your rights to claim compensation from us. We now exclude all other liability we may have to you. The exclusion also applies for the benefit of these people: > Us and every Telecom company. > Network operators other than us whose networks are connected to each other or to our network. > All officers, employees, contractors and agents of the people listed above. > Anyone else that the people listed above are responsible for. None of these people are liable to you or has to pay for anything else caused by or resulting from anything any of them do or do not do, or delays in doing, whether or not it is contemplated or authorised by any agreement you have with us. This exclusion applies whatever you are claiming for and however any liability arises or might arise if it were not for this clause. This exclusion does not prevent you getting a court order requiring us to do anything we have agreed to do for you. Clause 15. Limitation Of Our Liability We have set out your rights to claim compensation from us and excluded all other liability we or any of the people listed in clause 14 may have to you. If any of the other people listed in clause 14 are ever liable to you and, for any reason, cannot rely on the exclusion of liability set out in clause 14, then this clause applies. Where this clause applies, the maximum combined amount the persons listed in clause 14 (together) will have to pay you and anyone else who uses the services we provide to you (together) is: > $5,000 for any event or any series of related events > a total of $10,000 in any 12 month period. This limitation does not limit any rights you may have under the Consumer Guarantees Act 1993 if you are not acquiring our services for the purposes of a business as defined in that Act or if you have not indicated to us that you are doing so. THE BOOST MOBILE GUIDE TERMS & CONDITIONS PAGE 35 GENERAL Clause 16. Information About You Collecting Information: While you have an agreement with us, you agree that we and Telecom companies may collect information about you. The information may be obtained from you and others or generated within our network when you or anyone else uses our services. You may decide whether to provide any information any of us seeks from you. However, if you do not provide it, we and Telecom companies may not be able to provide services for you. You may ask to see information any of us holds about you and ask for any details that are wrong to be corrected. Holding and Using Information: We and Telecom companies may hold the information and share it with each other and with Telecom employees and contractors and with credit reference agencies. This enables us and Telecom companies and agencies to provide services to you and others, send you bills, recover money you owe and keep you informed of services available to you. We and Telecom companies may: > share with other network operators the telephone numbers allocated to you and any other information needed to enable you to make and receive calls through their networks; this does not include your name and address. > share with any person using services provided by any of us the telephone numbers allocated to you (except when sharing with other network operators) your name and address; this information may also be used in directories and other publicly available publications and databases. We may occasionally monitor telephone calls and conversations between customers and our personnel so as to help train our personnel to provide better customer service. Any information we collect by doing this will be used in strict compliance with privacy laws. Restricting Access to Information: You may prefer to restrict access to your name, address and telephone numbers allocated to you. Please call us on 0800 4BOOST if you want to know about ways you can do this. You are responsible for keeping confidential any Personal Identification Number or password used by or allocated to you. We may assume that any request or instruction we receive is authorised by you if it is made from your mobile phone. Clause 17. These Terms Apply At All Times These terms continue to apply for as long as the agreement you have with us remains in place, no matter where you live and whatever telephone numbers we allocate for you to use from time to time. These terms do not apply to anything any other network operators agree to do for you under any agreements between you and them. Clause 18. Changing These Terms We may change or remove any of these terms or add new ones. Changes may take the form of completely new terms. We can do this without the need to obtain the consent of the people listed in clause 14. We will try and give you one month’s notice of any changes. We may do this by giving you notice under clause 20. The notice may set out the actual changes or explain their general nature. Please ask us at any time for a free copy of the current terms governing our Boost Pre-Paid Mobile service. A copy of our current terms are always available at boostmobile.co.nz. Clause 19. Other Terms Other terms apply to some services we may provide for you in connection with our Boost Mobile service. For example, additional terms apply when we provide Telecom Directories’ listing services. Where that is the case, we will tell you about those terms or send you a copy of them. TERMS & CONDITIONS THE BOOST MOBILE GUIDE TERMS & CONDITIONS PAGE 36 Clause 20. Sending Notices If you tell us your address or fax number, we may send notices to you at the last address or fax number you have given us. Please tell us if you change your address or fax number by calling our customer services. We may also send you notices by SMS (or any other means available to us). We can assume that any notice has been delivered five days after we sent it and any fax has been received if we hold a correct confirmation of transmission. You do not have to tell us your name, address or fax number. If we do not have these details we may not send notices to you. Clause 21. Meeting Our Responsibilities Through Agents We may have any Telecom company or Telecom-approved agent perform any part of our side of the agreement you have with us. In that case each of those companies or agents and their officers, employees, contractors and agents will have the benefit of any terms of this agreement that confer benefits on us. Clause 22. Transferring Our Responsibilities We may transfer to someone else the whole of our side of the agreement you have with us. Clause 23. Each Term Separately Binding Each term of every agreement you have with us is separately binding. If for any reason you, we or any of the people listed in clause 14 cannot rely on any term, all other terms remain binding. Clause 24. Ending The Agreement You Have With Us The ending of this agreement does not affect any rights and responsibilities which are intended to continue or come into force afterwards. These include the rights and responsibilities under clauses 4 to 10, 13 to 16, 23 and 24 of this agreement. USEFUL INFORMATION Check your balance * 333 TOP UP > > > > > 0800 32 32 32 Prepaid card mTopup™ 3381 ATM top ups 0800 32 32 32 On your mobile 0800 32 32 32 Online boostmobile.co.nz/topup Directory Assistance > Press 1 to connect immediately 018 SWEET STUFF > Check the offer ‘Menu’ > The offer 4545 4545 Still stuck? Call us on 0800 4 BOOST 24/7. Check out our website boostmobile.co.nz 18294 CHECK OUT YOUR WAP MENU FOR GAMES, RINGTONES, WALLPAPERS, SCREENSAVERS AND LOTS OF OTHER COOL STUFF. airtime credit free LOG ONTO BOOSTMOBILE.CO.NZ AND SCORE The information in this booklet is current at the time of printing and is subject to change without notice. Stockcode 71024 • Printed Dec 05 JUST REGISTER YOUR NEW BOOST MOBILE NUMBER , AND TELL US A BIT ABOUT YOURSELF, AND WE LL HOOK YOU UP WITH $10 FREE AIRTIME. SWEET AS.