Edmonton- January 2013 1 - Independent Counselling Enterprises

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EDMONTON / NORTHEAST
Contents:
POLICY REVIEW..... PG 3
SLIPS AND FALLS.....PG 4
TIME SHEET HAND-IN:
ECAT
Health and Safety Meeting
January 2nd, 2013 @ 1:30 pm
RPAC Meeting
January 15th, 2013 @ 2:00 pm
January 15th, 2013
For all shifts worked between January
1st and January 15th, 2013
January 31st, 2013
2013
Employee & Client
Assistance Team
780-461-7236
For all shifts worked between January
16th and January 31st, 2013
after office hours
Employee Spotlight
Gladys
disabilities and medical health challenges.
in this field, Gladys admits she was really
Gladys supports them by focusing on their
nervous but she was ready to take on new
specific needs and goals in order to sustain
challenges. Gladys has been very successful.
Gladys started working with ICE in 2011.
stability and routine in their life. She has set
Not only was she chosen this month for the
She currently resides in Lethbridge, Alberta
up daily programs to meet client needs and to
Employee Spotlight story, she was also
and is the mother of two children. Gladys’
encourage integration within the community.
selected as the 2012 South region -
long term goal is to be a Counsellor/
Gladys includes the clients’ input by giving
Employee of the Year. Congratulations
Therapist and by working with diverse
them choices and she makes activities
Gladys!
clients with complex issues in this field she
enjoyable.
has learned a lot. She feels that people should
treat the needs of individuals with disabilities
with sensitivity through compassion. When
she is Type to enter text not at work Gladys
enjoys spending time with her family and
working out.
Today Gladys is working the as the Team
Leader for one residential program. This role
includes ensuring daily water temperatures
are being completed, planning weekly
activities and completing monthly safety
inspections. When asked what she enjoys
Gladys has worked in her current ICE
most about working in this field Gladys says
program for 1 year. She started out working
that her reward comes in making a difference
days, weekends and evenings supporting the
in an individual’s life and seeing the smile on
three clients with various developmental
their face. When she first started out working
Gladys - on the left above
receiving the award.
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Provincial ICE Incentive
Draw Winner
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Every day ICE employees provide excellent service and do their best
to mitigate health and safety risks. Supervisors, co-workers, clients,
guardians and managers are encouraged to formally recognize ICE
employees who go “above and beyond” in their duties by filling out a
special “Thank You” card available from any ICE office. The
completed cards are entered in a draw box in each region’s main
office and cards are drawn each month for great prizes.
Each year in December, ICE employees who have received a minimum of
three Thank you cards (from different sources) have their names entered
into a special province wide draw for $1000.00 cash prize. This year the
lucky winner was Becky Litke of Edmonton.
Congratulations, Becky!
Client Success Story Phillip
Phillip moved to Edmonton from the North West
Territories. He began services with ICE about 12
years ago and since then has adjusted well to life in
Alberta. Phillip enjoys watching movies and
collecting classic DVD’s in his free time.
Phillip is proud of his northern heritage and being a
member of the Dené people. He enjoys many
comfort foods from the north including his
favorites, duck soup and white fish. Phillip still has
many family members back in the Northwest
Territories as well as special friends that come to
visit him.
Phillip has overcome many challenges through the
years and he is now dedicating himself to learning
about fitness and health. Phillip works out regularly
with weights to keep himself in shape. He also
attends karate classes five days per week and is
working towards achieving his yellow belt. Phillip‘s
immediate goal is to compete in an upcoming
Edmonton tournament in February 2013 in order to
show the karate skills he has developed. Phillip
says he would like to one day get his black belt in
karate and then help others in his home community
by teaching them about health and fitness.
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SZC
ICE offices will be closed
Tuesday, January 1st, 2013 for
New Year’s Day
Please direct all calls to the
Employee Client Assistance
Team for these days.
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2.3.16 COMMUNITY
REHABILITATION-WATER
TEMPERATURE MONITORING
AND SAFE PRACTICES
Failure by the employee to perform water
temperature monitoring and
documentation as per the policies
outlined below will warrant disciplinary
action up to and including dismissal. No
verbal warnings will be provided.
Each residential home operated by I.C.E.
will have two thermometers and an extra
set of batteries. Support home operators
are responsible for purchasing their own
thermometer to monitor water
temperatures.
Plumbing
Household plumbing will be modified to
include plumbing hardware (e.g. pressure
balance valve, thermostatic valve) in
homes where clients require a bath/
shower assist. The plumbing modification
will include the hot water tank to control
overall facility hot water and at all
potential bath/shower sites. The overall
facility acceptable water temperature ( at
the hot water tank) is not to exceed 49
degrees Celsius and the hot water
temperature at the bath/shower site is not
to exceed 40 degrees Celsius. Where I.C.E.
does not have access to the hot water tank
(apartment complexes) kitchen taps may
be modified and this will be evaluated on a
case by case basis. In shared living
arrangement, plumbing modifications will
be required if any of the roommates
require a bath/shower assist.
In homes operated by I.C.E. (residential,
support homes and respite homes) where
all clients do not require a bath/shower
assist the overall facility water temperature
will still be monitored and hot water tanks
are to be turned down to an acceptable
level so the temperature will not exceed 49
degrees Celsius. Monitoring at bath/
shower faucets will occur and where no
plumbing hardware has been installed the
temperature will be the same as the overall
facility temperature. Installation of
plumbing hardware in this case is not
mandatory.
If providing nonresidential services the
employee is not able to monitor or control
the overall facility water temperature but
must follow Policy 2.3.14 for approved
bath/shower assists.
Monitoring Water Temperature – Overall
Home
Run the kitchen hot water faucet for 3-5
minutes.
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Collect a sufficient amount of water in a
kitchen container.
Measure the temperature of the water in
the container with the supplied digital
thermometer.
Temperature must not exceed 49 degrees
Celsius.
Record temperature in logs located on the
inside of a kitchen cabinet
If temperature exceeds 49 degrees Celsius
turn down the hot water tank. Turn on
the kitchen sink hot water tap and run it
for a few minute to deplete current hot
water supply. Retake the temperature in
2 hours and record.
If you are having difficulty reaching this
temperature level, contact your
immediate supervisor.
Monitoring Water Temperature – Bath/
shower sites
Run the bath/shower hot water faucet for
3-5 minutes.
Collect a sufficient amount of water in a
container.
Measure the temperature of the water in
the container with the supplied digital
thermometer.
Temperature must not exceed 40 degrees
Celsius.
Record temperature in logs located at the
bath / shower site.
If temperature exceeds 40 degrees Celsius
turn down the hot water tank. Turn on
the hot water tap and run it for a few
minutes to deplete current hot water
supply. Retake the temperature in 2
hours and record.
If you are having difficulty reaching this
temperature level, contact your
immediate supervisor.
Residential programs operated by I.C.E.
Residential support staff will monitor the
overall hot water temperature of their
home and at all potential bath/shower
sites daily and document their findings on
logs. Completed water temperature logs
will be filed in the Daily Planner each
month and a copy will be sent to the main
office attached to the monthly safety
inspection checklist. Any random audit
and EQA performed will include
temperature monitoring and documenting
of the results by the I.C.E. employee.
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Support Home Operators
The support home operator will monitor
the overall hot water temperature of their
home and at all potential bath/shower
sites weekly and document their findings
on logs. I.C.E. will provide the operator
with the water temperature logs that will
be required. These logs will be attached to
the monthly support home operator
checklist. In addition, the I.C.E. employee
monitoring service will take and document
the water temperature of the home and at
all potential bath/shower sites on their
monthly visit and document their finding
on the monthly support home operator
checklist. At the onset of service and
annually thereafter the water temperature
of the home and at bath/shower sites will
also be recorded on the initial/annual
support home operator checklist. Any
random audit performed will include
temperature monitoring and documenting
of the results by the I.C.E. employee.
Support home Operator Respite
Respite operators will monitor daily water
temperatures of the facility and at
potential bath/shower sites while the
client is in respite service.
Corrective Action
If the recorded temperature exceeds the
standards cited above then follow the
procedure listed below to lower the
reading.
Turn down the hot water tank if accessible,
re-take the reading and report to your
supervisor. Your supervisor will instruct
you as to whether a plumber needs to be
contacted or household routines altered.
When temperatures exceed the acceptable
values by 5 degrees or more a GI will need
to be completed and policies followed for
this process.
ICE has a TD Group
RSP plan!
Refer to Policy 3.4.18 ICE
FUTUREBUILDER RSP.
If you are eligible, ICE will match
your contributions!
To sign up, please contact
Linna Roem at
780-453-9664
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TRAINING
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EMPLOYEE REFERRAL INCENTIVE
PROGRAM $100 RECIPIENTS
CPI – Non Violent Crisis Intervention Training
January 3rd and 4th, 2013
9am – 4 pm
Two-day workshop as described on the ICE website
Proactive Behavior Intervention (PBI)
January 10th, 17th, 24th, 31st, 2013
9am-5pm
As described on the ICE website
PART 1 - Mission Possible Awareness Session for Winter and
Distracted Driving
Tuesday, January 15, 2013
9:30 - 12:30
As described on the ICE website
PART 2 - Mission Possible Education Session for Winter and
Distracted Driving
Tuesday, February 12, 2013
9:30 - 12:30
As described on the ICE website
Preventing Slips, Trips and Falls
Of the top five occupational injury categories in Alberta, falls
rate as number two. At ICE slips, trips and falls were rated as
the number 1 category of time-loss injuries for 2012. Fall
injuries cause pain and suffering (broken bones, back
injuries, strains and sprains) and often result in economic
losses for both the employee and the company. In the last few
months a number of ICE employees across the province have
incurred serious injuries or have had near miss fall incidents
so it is important we review ways to prevent slips, trips and
falls.
Slips
Slips happen where there is too little traction between
footwear and the walking surface. Slippery floors and
surfaces are a factor in most slip-falls. Spills and debris can
be hazardous on any walking surface, so good housekeeping
practices are essential. Clean spills immediately and mop or
sweep up any debris.
For floors with a hard mineral surface (i.e.
polished concrete garage floors) a non-slip
treatment can be added to help reduce falls.
Floors where people continually enter from
outdoors will often be wet in the winter and
when it rains. Employees and clients can slip and
fall where the floor is wet. A non-slip floor
treatment is needed when wet or greasy floors
are inevitable.
The Right Footwear
Unsuitable footwear is often a factor in slip-falls.
ICE has policy on safe footwear (3.8.6 Dress,
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Acieng Deng (above)
and
Akberet Asfaha (No photo available)
Employee Referral Incentive Program
Employees or Support Home Operators who refer a
person to ICE who successfully meets our hiring
requirements and completes their three month probation
with a minimum of 120 hours worked, receive $100.00!
Hygiene and Grooming # 4) and requires use of footwear
that is safe, functional and appropriate for the job
responsibilities and work setting. It must be noted however
that no footwear has anti-slip properties for every condition
so employees need to take care as they work.
You can avoid risk for slips and falls by:
Wearing suitable footwear for the environment and task,
Taking your time and paying attention to where you are
going,
Adjusting your stride to a pace that is suitable for the
walking surface and the tasks you are completing,
Walking with the feet pointed slightly outward,
Making wide turns at corners,
Using handrails on stairs.
Trips
Common causes of tripping include: an obstructed view,
poor lighting, clutter in the traffic path, wrinkled carpeting,
uncovered cables, bottom drawers not being closed, and
uneven (steps, thresholds) walking
surfaces.
The risk of tripping can be reduced by:
good housekeeping, using appropriate
lighting for your task, using a flashlight
if you enter a dark room where there is
no light, and ensuring that things you
are carrying or pushing do not prevent
you from seeing any obstructions, spills
etc.
Look where you are going and take care to
avoid slips, trips and falls.
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Health and Safety Minutes
Edmonton Health and Safety Meeting December, 2012
3.1 Review of Regional Health and Safety
Meeting Minutes
Calgary Region – October 16, 2012.
While assisting a client walking in their home
staff was unaware of limited passageway and
accidentally kicked the
wall with their left foot. Staff contacted office
and went to the doctors. The doctor stated there
were no breaks and that the foot was fine.
Injury Investigation Completed
Recommendations:
- Staff to ensure proper space is available when
assisting client.
- Staff to maintain awareness of surrounding
areas.
- Assist the client from behind and remove any
hazards that may be lying on the floor.
- Wear proper footwear
October 19, 2012.
Staff sat on a recliner at a staffed residence and
did not see a plastic toothpick/flosser that was
hidden in the recliner
cover. Toothpick/flosser poked staff and broke
the skin of upper thigh. First aid was applied
Injury Investigation Completed
Recommendations:
- Remove the chair cover
- Remind staff that they should only bring in
necessary items to shift
- Disposable hygiene items should be safely
disposed of, immediately after use.
Additional Recommendations:
- Encourage use of hygiene materials in
appropriate locations such as the bathroom
- Was consideration (re the injury) given to the
possibility of blood contamination?
- Suggest the use of less hazardous flossing
devices (i.e. regular dental floss, use of a
flossing wand.)
No Near Miss Investigations
Northwest Region – November 8, 2012
Injury Investigations: No injury investigations
Near Miss Investigations: No near miss
investigations.
South Region – November 7, 2012
No Injury Investigations
No Near Miss Investigations
3.2 - Evaluation of current Injury / Health /
Damage Investigations
Edmonton Region - November 7th 2012
Staff was driving to a client appointment. Road
conditions were very slippery and staff were
unable to stop in time and their vehicle struck
another vehicle.
Incident investigation to be completed.
Recommendations:- Adjust driving for road
conditions i.e. speed and following distance.
- Adjust travel plans (if possible) to avoid travel
during extreme weather.
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- Take Mission Possible, “Winter driving”
course through ICE.
December 5th, 2012 –
Staff had been shoveling the driveway at the
front of the home. They walked into the garage
to get salt to apply to the walkway. The staff
slipped on the wet floor of the garage and fell
hurting their knee.
Incident investigation to be completed.
Recommendations:
- Take action to control the slippery surface
hazard of the garage floor (i.e. re-surface with
textured top coat, use of rubber grip mats on
traffic areas of garage). NOTE: All ICE
programs should be checking for and
addressing slippery/ smooth garage flooring
concerns.
- Immediately clean up / removal of snow and
melting ice from the floor of the garage i.e.
dripping from melting snow from vehicles (i.e.
sweep snow outside, mop up the floor etc.)
- Place a mat inside the entry of the garage for
staff to clean snow/ice off their boots before
entry.
December 11th, 2012 –
Staff was exiting the home. Staff missed the last
two steps of the stairs leading down to the front
door in the house and hurt their toes and ankle.
Incident investigation to be completed.
Recommendations
- Use handrails at all times when on the stairs.
- Ensure staff are wearing the proper shoes
(grips).
- Watch where stepping, don’t rush.
- Keep stairs clear of property hazards
- Ensure appropriate lighting is in place over
stairs.
3.3 - Evaluation of Near Miss Investigations
No Near Miss Investigations for review.
3.4 - Review of COR Audit and Action items
The group reviewed pages 9-10 outlining the
Conclusion of the COR report and the Key
Strengths and Recommendations for
Improvement.
3.5 Review of Master Hazard Assessment and
Control Document
Calgary- General Section Page 10-14
Recommendations: Safe work practices
Add carry water to ensure proper hydration
Northwest –
Reviewed Edmonton’s recommendations
Recommendations:
No additional Northwest recommendations
added.
South - Tabled due to time constraints
Edmonton RegionDiscussion focused on the previous meeting’s
recommendations for addition of Self Injurious
Behaviors to Page 9 of the Working with High
Behaviors Section of the HACD.
The group discussed:
1. Whether or not a separate section was
needed for Self Injurious Behaviors?
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Recommendations:
A separate section was deemed unnecessary
and would make the HACD longer with little
benefit for use.
2. What should be added to the sections for
Associated Hazards?
Recommendations:
Associated Hazards: Biological Hazards – add
additional examples (i.e. exposure to blood
from client self injury scratches, cuts.)
3. What should be added to the section for
Controls?
Controls:
Under Training – Revise “Client Specific
Training” to “Client Specific Training i.e.
Suicide Intervention, Autism, Depression, BiPolar, Obsessive Compulsive Disorder etc.”
Add: Training in Client Specific Protocols,
Positive Approaches, Planned Positive
Procedures and Planned Restrictive Procedures
as applicable.
Add: Training in PDD Risk Assessments (as
applicable to clients.)
Under Safe Work Practices – Add:
- Effective staff orientations for specific client
supports.
- Involvement of external professional supports
as necessary i.e. Counselors and other Mental
Health Professionals.
Under Policies: Add:
2.3.11 Emergency Medical Situations
2.5.1 Behavior Management
4.1- ICE Page – Article discussion
The Health & Safety Article for January 2013
will be on Slips and Falls due to the recent
increase in such incidents.
Discussion was held and it was suggested for a
Health article for Feb 2013. This will cover
Healthy Lifestyles and also cover Diabetes.
4.2- Policy Review
Review of New Policy 2.3.16 Community
Rehabilitation – Water Temperature Monitoring
and Safe Practices
4.3- PDD Safety Standards
Information was shared with the group
regarding the release of the new PDD Safety
Standard regulations. These standards focus on
safety related concerns for individuals receiving
PDD funding such as building and property
maintenance, medication procedures, water
temperature, compliance with Alberta safety
codes and bylaws. ICE Management is
currently reviewing these.
More information will be shared with ICE staff
on the PDD Safety Standards in the coming
weeks. ICE has policy and procedures in place
for the areas covered by the Safety Standards
but there may be some additional requirements
or revisions necessary.
5.0- Next meeting *** Wednesday, Jan 2nd,
2012 @ 1:30 p.m.
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Haiying Cao received a Thank you
Abiel Kon received a Thank you card
card from his Team Coordinator
from his manager for demonstrating
when he initiated actions to call a
plumber when the bath/shower
exceptional commitment to his clients
and program. Abiel was at the hospital
water temperature was over the
while his new baby was being
designated limit. He stayed beyond
delivered and then went directly to
his regular shift hours to ensure the
cover a last minute staff shift
problem was corrected for the safety
of the residents. Haiying won a
cancellation at his residential program.
He won a Rival Family Size Roaster
Bissell Opticlean Vacuum.
Oven. Thank you for your dedication
Great work!
and congratulations!
Gloria Rivera received a Thank you
card from a Booking Coordinator for
being flexible and willing to pick up
extra and last minute shifts at a new
residential program. Gloria won a
Springmaid Comforter and Shams
set.
Your hard work is appreciated!
Annual Christmas Open
House and Employee Award
Celebration
On Wednesday, December 5th, 2012
Independent Counselling Enterprises hosted
its annual Christmas Open House and
Employee Award Celebration in Edmonton.
Attending this celebration were individuals
receiving supports, families, community
partners, and ICE staff. ICE President, Michael
Rutherford addressed those present and
thanked ICE employees for their strong
commitment and excellent efforts over the
past year. Employee awards were then
presented honoring ICE staff for health and
safety, excellence in service delivery and long
term service.
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Community Rehabilitation Team of the Year - 103
St.
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Outstanding Employee
Rhonda Leyte
Back row Left to Right - Adebowale Fekoya , Jean
Maniraho, Al Zeeper, Abu Kamara
Front row Left to Right - Team Coordinator - Vesna
Vila, Patricia Ranger, CR Manager - Melissa
Duquette
Health and Safety Award
Madinah Kabagambe
Award of Appreciation
Left to Right - Christian Neglese, Serge Tuyikunde, Aman
Ullah, Khayrat Awad-Elkarim
Missing from photo - Dayo Gbadegesin
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Outstanding Front Line
Employee - Patrick Iroegabu
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Community Rehabilitation - Health and Safety Team
Left to right - Filipina Orpiano, Jennifer Jang, Miroslawa Sherwood, Team Coordinator
- Lora Cruz (center), Clementine Njofang, CR Manager - Natalie Bishai, Myrna
Lorzano, Yali Zu
10 Year Service Awards
Back row (left to right): Grace (LiChan) Bian,
Joseph Kabba, Emma Soriano, Sandra Perkin.
Front row (left to right): Lora Cruz, Patricia
Ranger, Lorena Tilby
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15 Year Service Awards Left to right: Al Zeeper, Kelly Wong, Wanda
Mahan, Evelyn Acain
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