The Registry Review

First Quarter, 2008
The Registry Review
Collecting affiliate news from around the world
A New Year Brings Great Change
A
s we move into the New Year, The Registry Collection® program continues
to progress toward our goal of improving communication with our affiliates. To
this effect, I am pleased to introduce the first issue of The Registry Review, a
newsletter designed to keep you and all of our valued affiliates abreast of news
that occurs within The Registry Collection® program.
Produced on a quarterly basis, each issue of The Registry Review will include
information on new partners and affiliations, upcoming industry events,
member testimonials, a Q&A section, and more. We welcome your thoughts and
suggestions on the newsletter, and encourage you to submit questions for our
Q&A section. Please contact us at [email protected].
I would also like to take this opportunity to introduce myself as the new Vice
President of Global Product Management for The Registry Collection® program. In my new role, I will be
responsible for owning and executing the global product management process, as well as providing the overall
leadership for the program’s luxury product framework. With over 20 years of experience in the industry, I am
thoroughly excited to jump into this new role and move The Registry Collection® program forward as the world’s
finest global luxury exchange program for our affiliates and members.
Thank you for choosing to be a part of The Registry Collection® program. I wish you a healthy, happy, and
prosperous New Year!
TABLE
of
C ONTENTS
Management Message
p.1
New Partners
p.1
Ragatz Fractional Interest Conference
p.2
Upcoming Events
p.2
Affiliate Spotlight
p.2
Featured Partner
p.3
Member Testimonial
p.4
New Affiliations
p.4
Q&A
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New Partners
T
he Registry Review will feature our growing list of partners with
each issue to keep you informed of all the great experiences that
members can enjoy through their membership with the program.
Currently, The Registry Collection® program is proud to introduce
these new partners:
• PerryGolf, provider of customized luxury golf vacations to eleven of the world’s most memorable destinations
• Lufthansa Private Jet, premium provider of charter service throughout Europe
• Yachtstore, worldwide yacht charter service, specializing in luxury yacht charter vacations and sales
For more information on any of The Registry Collection®
program’s partners, please contact your Account Executive.
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The Registry Collection® Sponsors Ragatz Fractional Interest Conference
The Registry Collection® program is pleased to announce its Platinum sponsorship status for the Ragatz Fractional Interest
Conference, to be held March 18-20, 2008 at the Fairmont Hotel in San Francisco. The event, initiated in 2000 by Ragatz
Associates’ founder Richard Ragatz, was the first conference of its kind, focusing solely on the resort development industry.
The annual conference continues to be the ideal forum to gain first-hand knowledge about influences affecting the fractional
industry, as well as the latest trends, news, and research findings about the state of fractional real estate. The three-day event
will feature presentations, interactive breakout sessions, and panel discussions covering development, marketing, sales,
financing, design, legal issues, and operations of fractional interest resorts, private residence clubs, and destination clubs.
Speakers will include representatives from The Registry Collection® program, Fairmont, Starwood, Ritz Carlton, Hyatt, and ARDA, among others.
Industry Events
To register or learn more about this year’s conference, March 18-20, 2008: Ragatz Fractional Interest Conference
visit www.ragatzassociates.com
April 6 -10, 2008: ARDA Convention & Exposition
Affiliate Spotlight: The Residence Club at Pronghorn
I
f you can imagine a private oasis – surrounded by twenty-thousand acres
of protected federal land and framed by the magnificent Cascade Mountains
of Central Oregon ­— you’ve arrived at Pronghorn. A premier property in
The Registry Collection® portfolio, The Residence Club at Pronghorn is an
unforgettable retreat.
Boasting world-class golf, five-star amenities, and spectacular scenery,
Pronghorn is consistently rated among the finest new communities in the
West. Each residence borders Pronghorn’s Jack Nicklaus Signature Golf
Course — currently voted #4 Best New Private Course in the U.S. by Golf
Digest. Designed with authentic stone and timber architecture, the spacious
three- and four- bedroom villas offer more than 2,000 square feet of
sumptuous space — loaded with luxurious furnishings, high-end appliances
and electronics, and even a private garage.
Both Pronghorn owners and guests of The Registry Collection® program rave about the resort’s impressive amenities — including
the recently opened 55,000-square foot Clubhouse at Pronghorn with its award-winning, five-star restaurant, Chanterelle. The Spa at
Pronghorn, one of the largest in the Pacific Northwest, provides guests with full-service spa and salon treatments, wellness programs,
fitness facility access, and personal training. Tennis and swimming facilities, along with Camp Pronghorn, the children’s recreational
play area, complete the resort’s well-rounded amenities.
For memorable outdoor recreation, Pronghorn Adventures provides fun and exciting excursions for guests of all ages. River rafting,
horseback riding, fishing, and hiking are among the many pursuits that can be arranged by the Pronghorn concierge staff. The nearby
town of Bend, known as the hottest destination in the New West, provides resort guests with easy access to designer boutiques,
gourmet restaurants, and quaint galleries. And for skiing enthusiasts, the Mt.
Batchelor ski resort is only a short distance outside of town.
Karen Morris, Director of Operations at Pronghorn, believes their owners have
truly enjoyed the benefits offered by The Registry Collection® program. “Worldwide
access to the finest vacation properties and services has provided our owner base
with a valuable alternative to visiting their own resort.”
With all of this and more to offer, it’s no wonder The Residence Club at Pronghorn
has become one of the most popular resort destinations within The Registry
Collection® portfolio. For more information, please contact your Account Specialist
or visit the resort’s Web site: www.pronghornclub.com.
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Featured Partner: Cirque du Soleil®
T
he Registry Collection® program has entered into an official sponsorship
relationship with Cirque du Soleil that allows members of the program to go
behind the scenes at two visually stunning Cirque du Soleil traveling shows —
Corteo™ and KOOZA™.
“Our members of The Registry Collection® program expect nothing
less than the very best,” said Gordon Gurnik, executive vice president,
business development and inventory relations, Group RCI®. “That’s why
we are extremely pleased that through our alliance with Cirque du Soleil,
we’re able to offer exceptional experiences that are normally not made
available to the general public to two truly world-class entertainment
shows.”
Each show takes its audience on a fun-filled, acrobatic journey. KOOZA™
is a return to the origins of Cirque du Soleil, combining traditional
circus arts, including acrobatics and the art of clowning, to highlight the
physical demands of human performance. Corteo offers an intimate look
into a clown’s imagined funeral procession that takes place in a carnivallike atmosphere and entertains the audience through fun, comedy, and
spontaneity.
With this sponsorship, members are offered two incredible package
options for either show. The Premiere Night Experience will make
members feel what it’s like to be a celebrity with full VIP treatment.
It includes the best seats in the venue; an invitation to the Exclusive
Premiere Night cocktail party; fine food, wine, and multimedia
entertainment in the VIP tent; and the chance to mingle with the cast.
The Behind-the-Scenes Experience allows guests to enter the private
world of the artists with a backstage tour. In addition to some of the best
seats in the venue and fine food, wine, and multimedia entertainment
in the VIP tent, members will also receive an exclusive backstage tour
of the concession tents, the artistic tent, the Grand Chapiteau, and the
artists’ kitchen, as well as a memorable lunch or dinner in the artists’
kitchen.
“Cirque du Soleil has brought wonder and delight to more than 70 million spectators around the world,” said Gregg Anderson, vice
president, global product management, The Registry Collection®
program. “These are both truly unique opportunities for members and
will only further enhance the luxury experience they enjoy as members
of The Registry Collection® program.”
For members to book either of
these experiences, they simply
need to exchange their existing
credits or deposit an interval of their vacation time by calling
a Reservation Consultant at 800-548-2300.
Photos: Oliver Samson Arcand, Marie-Reine Mattera; Costumes: Marie-Chantale Vaillancourt, Dominique Lemieux © 2005, 2007 Cirque du Soleil inc.
CorteoTM, KOOZATM, and Cirque du Soleil® are trademarks owned by Cirque du Soleil and used under license.
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Ultimate Luxury. Unlimited Opportunity.SM
Member Testimonial: Mr. Doug Scott
Keeping members happy is among the most important goals
for The Registry Collection® program! Thankfully, that goal is
accomplished often and with great success. Doug Scott, a member of
The Registry Collection® program since October 2005, has frequently
communicated his satisfaction to the Member Services team.
Scott, an owner at Tradewinds Cruise Club, Bequia ­— The
Grenadines, has exchanged successfully and often to other affiliate
locations. During a recent trip to The Whiteface Lodge, a premier
property in The Registry Collection® program located in Lake Placid,
New York, Scott raved about the resort and the activities his family
enjoyed there. In addition he shared his feelings about the many
benefits of The Registry Collection® program.
“Fractional ownership is the wave of the future when it comes to
vacation homes,” Scott noted, “and it’s further enhanced by our
membership with The Registry Collection® program. Where else
can we have exchange access to such world class properties?” Scott
summed up his feelings by adding, “It’s like owning a dream home
without all the hassles. And the best part — it allows us to maintain
a tradition for our family to create memories that will last a lifetime.”
If your resort knows of a happy owner who has enjoyed his or her
travels and experiences with The Registry Collection® program,
please contact us and we’ll publish the story in a future edition of
The Registry Review!
New Affiliations
Th
e Registry Collection® program is constantly
striving to build upon our elite network of
distinguished luxury leisure assets. We are pleased
to announce the following new affiliations for the
4th Quarter of 2007.
North America
•
Meriwether Ranch, Melrose, MT*
•
Watermark, Polson, MT*
•
Vanderbilt Residence Club and Hotel, Newport, RI**
Asia/Pacific
•
The Cashmere Villas, Queenstown, New Zealand**
Africa
•
Brettenwood Coastal Estate, Sheffield Beach, South Africa**
Europe
•
Pine Cliffs Resort, Albufeira, Portugal**
* Construction in progress; scheduled to have
exchangeable inventory in 2008.
** Resort is completed; scheduled to have exchangeable
The Registry Review Q&A’s
Q:
inventory in 2008.
Why are there member deposit timelines — and can exceptions be made?
A:
The Registry Collection® program encourages members to deposit early to provide us with maximum opportunity to
promote their inventory to other members. Member deposits are accepted as early as 365 days and as late as 90 days in
advance of the week’s start date. Exceptions for less-than-90-day deposits are handled case by case and are based upon
member wait list requests. Please contact your Account Specialist with any questions.
Q:
Does The Registry Collection® solicit a member’s feedback after they exchange to an affiliated resort?
A:
Yes! During recent months, The Registry Collection® program has been beta-testing a Comment Card Web site that
generates an electronic request to members after they complete an exchange. The future reports will cover feedback
on Member Services’ knowledge and assistance, as well as ratings on the resorts, including the check-in & -out process,
amenities, accommodations, and other categories. Our
goal is to make this Web site accessible to affiliates later
in 2008. Meanwhile, resorts are welcome to contact their
Account Executive and request an overview of current
feedback.
Design & layout by Group RCI Visual Communications
©2008 Group RCI, LLC. All rights reserved. Printed in the U.S.A.
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