Transat - PAXnews

WINTER SOUTH
For travel between December 15, 2016 and April 30, 2017
EARLY BOOKING
PROMOTION
Book ANY South package by October 31
with a deposit of $100, and your clients will get:
The option to change travel dates up to 7 days before departure
A $50 future travel voucher
For Luxury or Distinction Collection packages, also receive:
Our PRICE DROP guarantee
For complete details, terms and conditions, see attached.
What are the eligibility
requirements for the
Winter South Early
Booking promotion?
The Winter South Early Booking promotion applies to new
individual bookings of Transat Sun packages made by
October 31, 2016, for travel between December 15, 2016,
and April 30, 2017. It does not apply to groups, flights,
cruise packages, Florida packages (Walt Disney World
Resort, Universal Orlando and Florida Holiday Homes),
guided tours, Duo packages, à la carte accommodations,
packages to Sandals Resorts, Beaches Resorts, and Grand
Pineapple Beach Resorts, or packages to hotels in Saint
Lucia.
The Price Drop Guarantee
What are the eligibility requirements for the Price
Drop Guarantee?
Who must travel agents contact to request a price
adjustment, and what is the deadline?
Travel agents must contact the Transat Customer
Care Centre at 1-800-587-2672 at least 30 days
before departure.
Can requests for price adjustments be made more
than once before departure?
No. The Price Drop Guarantee may only be applied once,
to the same departure date as that in the original booking.
Does the Price Drop Guarantee affect commission?
No. Commission is protected and calculated based on the
package price at the time of booking, not on the lowest price.
What are the participating hotels?
The Price Drop Guarantee is valid up to 30 days before
departure, exclusively on new individual bookings of
Luxury or Distinction Collection packages booked by
October 31, 2016 for travel between December 15, 2016,
and April 30, 2017. This offer does not apply to groups,
flights, cruise packages, Florida packages (Walt Disney
World Resort, Universal Orlando and Florida Holiday
Homes), guided tours, Duo packages, à la carte
accommodations, packages to Marival Residences Luxury
Resort Nuevo Vallarta, Sandals Resorts, Beaches Resorts,
and Grand Pineapple Beach Resorts, or packages to hotels
in Saint Lucia.
All hotels featured in Transat’s Luxury and Distinction
collections. Depending on the hotel, the promotion may
apply to a specific room category. A complete list of hotels
is available at the end of this Q&A.
How much can clients save with the Price Drop
Guarantee?
Yes, with the exception of packages to Marival Residences
Luxury Resort Nuevo Vallarta, Sandals Resorts, Beaches
Resorts, and Grand Pineapple Beach Resorts, as well as
packages to hotels in Saint Lucia.
Should a Transat Luxury or Distinction Collection package
become available at a lower price, clients may receive
a refund of up to $400 per adult. A child may receive a
refund of up to $200 – 50% of the refund granted
to an adult.
The Price Drop Guarantee promotion may be discontinued or modified at any
time without notice.
Changes to Travel Dates
Can changes to travel dates be made with any
Transat Sun Package?
What is the procedure for requests to change
travel dates?
To which cases does the Price Drop Guarantee apply?
All requests to change travel dates must be made to
Transat at 1-866-322-6649.
The Price Drop Guarantee is valid only when the departure
city, travel dates, destination, room category and flights are
the same as those in the initial booking.
Can a date change be requested several times before
departure? By when must travel be completed?
What is the procedure for price adjustment requests?
Once the request is carefully considered and approved, the
rate on the original booking is adjusted, and final payment
will be required at that time. If the client already paid in full,
then they will be refunded the difference.
Clients who book by October 31, 2016, can change their
travel dates once, up to 7 days before departure. Travel
must be completed by October 31, 2017. Changes to travel
dates are subject to hotel and flight availability.
What happens if the package price is different for the
new travel dates?
If the price for the new travel dates is higher, the client
must pay the difference between the new price and the
price initially paid. No refund will be given should the price
for the new travel dates be lower than the original.
Future Travel Vouchers
Will the travel agent earn commission on both the
original and the new booking?
What are the eligibility requirements for future travel
vouchers?
Commission is earned on the original booking. If the price
for the new booking is higher, then Transat will also pay
commission on the difference in price.
Clients who book a package by October 31, 2016, will
receive a non-transferable future travel voucher of $50 per
adult and $25 per child with their e-tickets. This voucher
can be used toward any Transat South, Florida or Europe
package, flight, guided tour or cruise package, for travel by
October 31, 2018.
If clients change their travel dates, would they still
benefit from the other advantages of the Winter Sun
Early Booking promotion?
Price Drop Guarantee only applies to the original booking.
Deposits
Is the deposit refundable?
No. Clients cannot request a refund if the deposit has
already been paid.
Is the voucher transferable or refundable for cash?
No. The voucher will be issued in the passenger’s name
and can only be applied to a booking under their name.
The voucher has no cash value.
Can the voucher be reissued if lost?
Yes. Once Transat’s accounting department verifies its
validity, the voucher can be reissued.
Does the redemption of the voucher affect the
commission paid to the travel agent?
No. Commission will be paid as usual – the voucher is
used as a form of payment, not as a discount.
Our Distinction Collection includes
the following charming hotels:
The
MELIÁ
DREAMS RESORTS
AURA CLUB
Collection
ELEGANCE CLUB
Dreams Las Mareas
Dreams Los Cabos Suites Golf Resort & Spa
Dreams Tulum Resort & Spa
5 « 4.5 « 4.5 « Meliá Jardines del Rey
Meliá Peninsula Varadero
4« 4.5« MELIÁ
EMERALD CLUB
NOW RESORTS
AURA CLUB
Now Amber Puerto Vallarta NEW
Now Jade Riviera Cancun
Now Larimar Punta Cana
5 « 5 « 4.5 «
Meliá Caribe Tropical
4.5« The Level at Meliá Caribe Tropical
4.5 « ME Cancun NEW 4.5 « PARADISUS
EMERALD CLUB
SUNSCAPE RESORTS
AURA CLUB
Sunscape Dorado Pacifico Ixtapa
Paradisus Punta Cana Resort
4 «
5« OCCIDENTAL
PREFERENCE CLUB
BAHIA PRINCIPE
ROYAL GOLDEN
Grand Bahia Principe Cayacoa
Grand Bahia Principe Coba
Grand Bahia Principe El Portillo
Grand Bahia Principe Jamaica
Grand Bahia Principe La Romana
Grand Bahia Principe Punta Cana
4 « 4.5 « 4 « 4.5 « 4 « 4.5 « Barceló Bavaro Beach NEW
Barceló Maya Colonial NEW
Barceló Maya Palace NEW
4.5«
4.5 « 5 « H
O
T E
L
E
S
4.5«
4.5 « HODELPA
ESSENTIA CLUB
4.5«
STAR CLASS
4.5 « 4.5 « 4.5 « MAJESTIC
REGAL CLASS
Majestic Colonial Punta Cana NEW
4.5 « MARIVAL
GRAND SELECTION
Grand Marival & Suites Nuevo Vallarta
Ocean Blue & Sand
Ocean Coral & Turquesa
4.5 « 4.5 « Moon Palace Golf & Spa Resort
Moon Palace Jamaica Grande Resort & Spa
5 « 5 « PALLADIUM
Grand Palladium Bávaro Suites Resort & Spa
Grand Palladium Lady Hamilton Resort & Spa
Grand Palladium Vallarta Resort & Spa
Grand Palladium White Sand Resort & Spa
4.5 « 5 «
4 «
4.5 « SIRENIS
IBEROSTAR
IBEROSTAR Playa Alameda
IBEROSTAR Playa Mita
IBEROSTAR Punta Cana
SAPPHIRE CLUB
IMPERIAL CLUB
GAVIOTA HOTELES
Essentia, by Emotions NEW
OCEAN
CRYSTAL CLUB
PRESTIGE CLASS
Hotel Playa Pesquero
Hotel Playa Cayo Santa Maria NEW
4 « 4 « PALACE
BARCELÓ
MONTECRISTO CLUB
Occidental Punta Cana
Occidental Xcaret
4.5 «
LE MIRAGE
Grand Sirenis Mayan Beach, Hotel & Spa
Sirenis Tropical Suites Casino & Aquagames
4.5 « 4 « VALENTIN
SILVER CLUB
Valentin Imperial Maya
Valentin Perla Blanca 5 « 4.5 « Our Luxury Collection includes
the following prestigious hotels:
ACCOR
Pullman Cayo Coco (The Collection by Pullman) NEW
OCCIDENTAL
5 «
BAHIA PRINCIPE
Luxury Bahia Principe Cayo Levantado Don Pablo Collection
5 «
EXCELLENCE
Excellence El Carmen NEW
Excellence Playa Mujeres
Excellence Riviera Cancun
Finest Playa Mujeres by Excellence Group NEW
IBEROSTAR
IBEROSTAR Grand Hotel Bávaro
IBEROSTAR Grand Hotel Paraiso
IBEROSTAR Grand Hotel Rose Hall
KARISMA
El Dorado Casitas, a Gourmet Inclusive Resort by Karisma NEW
MARIVAL
Marival Residences Luxury Resort Nuevo Vallarta
MELIÁ
Meliá Buenavista NEW
Le Blanc Spa Resort
5 «
PARADISUS
5 «
BLUEBAY
Diamond Suites Riviera Maya
5 «
PALACE
5 «
BELMOND
Belmond La Samanna (European Plan)
Royal Hideaway Playacar
5 «
5 «
5 «
5 «
5 «
5 «
5 «
5 «
Paradisus Palma Real Resort
Paradisus Playa del Carmen La Perla (Royal Service)
Paradisus Princesa del Mar (Royal Service)
Paradisus Punta Cana Resort (Royal Service)
Paradisus Rio de Oro Resort & Spa (Royal Service)
Paradisus Varadero (Royal Service)
5 «
5 «
5 «
5«
5 «
5 «
SECRETS RESORTS
Secrets Akumal Riviera Maya (Preferred Club) NEW5 «
Secrets Cap Cana Resort & Spa (Preferred Club) NEW
5 «
Secrets Huatulco Resort & Spa (Preferred Club)
5 «
Secrets Puerto Los Cabos Golf & Spa Resort (Preferred Club)
5 «
Secrets The Vine Cancun (Preferred Club)
5 «
Secrets Vallarta Bay Puerto Vallarta (Preferred Club)
5 «
VELAS
Grand Velas Riviera Maya
Grand Velas Riviera Nayarit
5 «
5«
ZOËTRY RESORTS
Zoëtry Paraiso de la Bonita Riviera Maya
Zoëtry Villa Rolandi Isla Mujeres Cancun
5 «
5 «
5 «
5 «
Valid on new individual bookings made by October 31, 2016, for travel between December 15, 2016, and April 30, 2017. Offer not applicable to groups, flights, cruise packages, Florida packages, guided tours, Duo
packages, or à la carte accommodations. • Original travel dates can only be changed once, and travel must be completed by October 31, 2017. Not applicable to packages to Sandals Resorts, Beaches Resorts, and Grand
Pineapple Beach Resorts, or packages to hotels in Saint Lucia. Travel date changes are subject to hotel and flight availability. If the price on the new travel date is higher, the client must pay the difference. No refund
will be given should the price on the new travel date be lower than the initial price. Requests to change travel dates must be made directly to the client’s travel agent. If the agent is unavailable, the client may contact
Transat at 1-866-322-6649 (24 hours a day, 7 days a week). • With the purchase of a package, a non-transferable future travel credit of $50 per adult and $25 per child will be issued and must be redeemed by October
31, 2018. • A child may receive a refund of up to $200. This promotion may change without notice and is subject to availability at time of booking. See complete Terms and Conditions in our 2016-2017 Sun brochure.