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Technical Document
Configuring Windows 2003 Service Pack 1 for use with RemoteWare
Servers, Portable Systems, Clients, and Workstations
After applying Windows 2003 SP1, RemoteWare Administrators will need to add entries in the
Windows Firewall Exception List on all RemoteWare Servers, Portable Systems, Clients, and
Workstations. The following ways to add entries to the Windows Firewall Exception list are
covered in this document: Windows Firewall Notification and Manual Configuration. For details on
other methods refer to Microsoft’s documentation.
Windows Firewall Notification
This is implemented by a user with Administrator rights and requires that the user accept the
incoming connection by unblocking the port for the application. This is described below for the
components that require unblocked ports: RemoteWare Client, Fxd (for RemoteWare Multicast
Client), PcAnywhere and RemoteWare Portable.
RemoteWare Client
A Windows 2003 SP1 RemoteWare Client will display a Windows Security Alert dialog when
receiving an incoming connection from the RemoteWare Server for the first time (see below). In
order for the RemoteWare Server to continue to communicate to the Client, the user should
choose the Unblock option.
Technical Document
This adds the RemoteWare Kernel Application to the Windows Firewall Exception list and
inbound calls to the Client will be accepted.
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Below is an example of the Windows Firewall Exception list.
If the Client is running as a service, the Exception entry will appear as Client Communications.
Remote Control / pcAnywhere
When running Remote Control / pcAnywhere from the RemoteWare Server or Workstation, the
Client will be prompted to unblock the pcAnywhere host. Selecting Unblock from the Windows
Security Alert options will add pcAnywhere Host to the list of Windows Firewall Exceptions.
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Below is an example of the Windows Firewall Exception list.
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RemoteWare Portable
RemoteWare Portable requires a Windows Firewall Exception entry for RemoteWare Server
Socket Protocol. The Windows Security Alert dialog will appear on the RemoteWare Portable
machine when attempting a connection to a Client. Unblock the application to allow it to function
correctly.
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Selecting Unblock from the Windows Security Alert options will add RemoteWare Server Socket
Protocol to the list of Windows Firewall Exceptions.
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Note: When running RemoteWare Portable on Windows 2003 SP1, if the pcAnywhere Host port
on the RemoteWare Client is not unblocked promptly on the Security Alert dialog box,
pcAnywhere will stop functioning and will display an, “Unable to attach to the specified device,”
error message.
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To resolve this issue, add pcAnywhere host to the Windows Firewall Exception list on the
RemoteWare Client.
Multicast
RemoteWare Multicast requires that the application Fxd be added to the Windows Firewall
Exception list on the RemoteWare Client in order for Multicast to function correctly. When the
Security Alert dialog appears, choose to unblock the application Fxd.
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Manual Configuration
This is implemented by the user and requires manually selecting the program to add to the list.
On the Windows Server 2003 SP1 RemoteWare machine, go to Start, Settings, and Control
Panel. Double click on Windows Firewall and click on the Exceptions tab. Choose Add Program,
click on browse, and select the application to add:
For the RemoteWare Server, add
<RemoteWare install drive>\RWS\system\SOC_XNET.exe
For Multicast on RemoteWare Server, add
<RemoteWare install drive>\RWS\NodeSys\Fxds.exe
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For the RemoteWare Client, add
<RemoteWare install drive>\RWS\NodeSys\Win32\RWKernel.exe
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For Multicast on a RemoteWare Client, add
<RemoteWare install drive>\RWS\NodeSys\Fxd.exe and
<RemoteWare install drive>\RWS\NodeSys\Fxds.exe
For pcAnywhere, add
<RemoteWare install drive>\Program Files\Symantec\pcAnywhere\Awhost32.exe
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For Portable, add <RemoteWare install drive>\RWS\system\SOC_XNET.exe
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