work around tool kit - Greater Washington Board of Trade

Transcription

WORK AROUND
TOOL KIT
A Four-Part Guide to Assist Employers and Employees
in Minimizing Disruptions to Operations and Commutes
Throughout Metro’s SafeTrack Work.
Developed in Partnership with:
June 2016
To Minimize Disruptions A year of alternating disruptions requires being prepared by staying well informed,
understanding options and alternate commutes and then developing a plan.
The Board of Trade has done much of this pre-work to provide you with the resources you need
to minimize the disruptions to your operations and employees. We have contracted with Witt
O'Brien's, a top-tier crisis and emergency management firm to develop this comprehensive
"Tool Kit". We mean it, they are first-rate and worked alongside an excellent task force we
created immediately after Metro announced plans for SafeTrack. This taskforce met three times
to inform us on what was needed to adequately prepare for this case-by-case situation. From
there we worked with Witt O'Brien's expert team of Christina Crue and Hal Cohen to help
Greater Washington businesses prepare well.
A partnership with the Washington Business Journal is generating a very helpful Resource
Guide that connects to rideshare, car share, bike share, shuttles, vanpools and so many more
resources designed to making access to options easy. Go to www.bizjournals.com and search
for the SafeTrack Resource Guide.
Our critical relationship with WMATA enables us to stay ahead of developments and adjust to
SafeTrack changes so that we are accurate, timely and tied in on your behalf. The team at
WMATA has been very helpful each stage of the way. When we are all through this in a year,
this region will be better served by a safer, more reliable MetroRail that is so important to the
economic vitality of this region.
And finally, our collaboration with the Metropolitan Washington Council of Governments
connects us to the local government experts on transportation, county leaders, emergency
preparedness teams and many more. Together, we partner in support of identifying the best
ways forward to securing dedicated funds for Metro and for getting this SafeTrack work done
with as minimal disruption as possible.
We hope this all helps you.
Sincerely,
Daniel G. Waetjen
2016 Chairman
James C. Dinegar
President & CEO
About The Greater Washington Board of Trade
The Greater Washington Board of Trade is the premier regional business network and the only
local business association representing all industry sectors. Founded in 1889, the Board of
Trade enjoys a long history of helping its members’ businesses grow by providing content-rich
programs, connecting business leaders, and marketing Greater Washington’s economic
opportunities. The Board of Trade addresses business concerns that stretch across the District
of Columbia, Suburban Maryland, and Northern Virginia, with a priority focus on transportation,
emergency preparedness, green as a competitive advantage, and workforce issues. To learn
more about the Greater Washington Board of Trade and its commitment to improving the
region’s business community, visit www.boardoftrade.org.
WORK AROUND TOOL KIT
A Four-Part Guide to Assist Employers and Employees in Minimizing Disruptions to
Operations and Commutes Throughout Metro’s SafeTrack Work.
Table of Contents
Employer Guide to Developing a Preparedness Plan for Metro’s SafeTrack
Disruptions
3
Employee Survey to Understand Employee Commuting Patterns, Opportunities
for Alternative Commutes and Any Needed Assistance
13
Employee Guide to Assisting Commuters with Developing a Preparedness
Approach to Dealing with SafeTrack Disruptions
21
Database of Services and Commuting Options. A Detailed List of Available
Assistance to Consider in Minimizing Disruptions During SafeTrack
25
ABOUT WITT O’BRIEN’S
Witt O'Brien's is a global leader in crisis and emergency management, with unrivaled
experience and knowledge of public safety, disaster mitigation, continuity of operations,
and emergency management issues. We offer a full range of services to better prepare
your organization before disaster strikes and help you recover more quickly if it does.
Our capabilities allow us to tackle any assignment, from food supply security to
infrastructure protection and back up to natural disaster response. Our world-class
subject matter experts are also uniquely adept at building necessary coalitions that link
government agencies, first responders, and business communities. We help you
Prepare, Respond, Communicate, Recover. We help you Control the Outcome®.
For more information, please contact:
Christina Crue
Vice President, Witt O’Brien’s
[email protected]
Hal Cohen
Preparedness Specialist, Witt O’Brien’s
[email protected]
SAFETRACK AND YOUR BUSINESS: EMPLOYER GUIDE
Metro’s SafeTrack maintenance program will create difficulties because of widespread and
ongoing transportation disruptions. This means inconvenience and hassle, but it also presents
an opportunity for organizations to be forward-thinking, responsive, and flexible. Businesses that
keep offering great service will win new customers. Organizations that ease their employees’
hassles will earn goodwill and loyalty and maintain productivity. You may even develop
innovative solutions that improve day-to-day operations and improve your company’s overall
resilience.
So get ahead of the challenges.
This Employer Toolkit is designed to help businesses in the Washington metropolitan area limit
SafeTrack’s impacts on them. It will walk you through five phases of planning for and
implementing ways to deal with SafeTrack:
 Managing the process
 Assessing the impacts
 Developing a framework
 Rolling out solutions
 Communicating with employees and customers
For each phase, you can access step-by-step guidance designed to apply to businesses and
organizations of all shapes, sizes, sectors, and locations. And there’s a handy summary
checklist at the end. How you apply it to your own organization will depend on you.
Business leaders should take time now to understand the potential impacts to their companies
and put customized plans in place to support employees and business objectives. Here’s how.
MANAGE IT
 Lean Forward
The first step in managing a challenge is managing. Use adversity as an opportunity.
Use it to demonstrate your leadership of the organization. Use it to show your dedication
to your employees and customers. Use it to gain competitive advantage.
Commit your organization to a proactive posture, starting at the top. The time to plan and
implement an effective approach to managing the impacts of SafeTrack is now – before
disruptions begin.
 Put Someone in Charge
Accountability gets everything else rolling. Set up a small, high-level planning team to
fully explore the issues and propose potential solutions. (If you are small organization,
task a capable and knowledgeable individual with this responsibility.) Provide this group
with time, tools, and authority – and expect results. They should provide management
with weekly updates on challenges and workarounds. (Good news if you run the
organization: the first task you can delegate to this team is reading the rest of this
Employer Toolkit!)
SafeTrack and Your Business: Employer Guide
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 Plan with a Purpose
The overall goal in weathering SafeTrack is to continue to deliver your firm’s goods or
services, mitigate disruptions to operations, and reduce the duration and severity of
disruptions that do occur. That is to say, the approach here is similar to that for
developing a business continuity plan.
To do that, first you need to have all the information: What are the specifics of
SafeTrack? What are the expected impacts on employees, customers, and vendors?
And therefore, what aspects of your business could be negatively affected: client
services, meeting project deadlines, sales, finances, reputation, and others?
Then, you work backwards. Identify and prioritize the key operations or activities that
your organization must continue to be successful at its business or mission (“essential
functions” or “critical business functions”), and focus on the staff and resources required
to perform those. You set up – as needed – alternative strategies for keeping those
personnel working. You ensure the capability for back-up staffing and decision-making
(“delegation”) in case someone cannot make it in.
Companies in the Washington region have a wide variety of sizes, shapes, missions,
and locations, so there is no single solution to planning for SafeTrack. One size will not
fit all.
So let’s examine the continuity-planning process for SafeTrack impacts in more detail…
KNOW THE IMPACTS
 Understand SafeTrack
The schedule and particulars of SafeTrack work have been published, so its impacts on
your business can be predicted. The result may be a significant headache, but it does
not have to be catastrophic. (And keep reminding yourself: in the end, the Washington
area gets a safer, more reliable Metro system.)
Start by being sure that your company’s management fully understands Metro’s plan:
know when lines, segments, and stations will experience reduced or suspended service.
And then consider cascading effects these line interruptions might trigger: slower service
across the Metro rail system, spikes in demand for buses and other transit alternatives,
increased congestion on some highways, higher demand for parking, and so on.
Think through the variable impacts of rail work in different parts of the region; of a line
slow-down verses a line closure; of an interruption that lasts a few days versus one that
lasts a few weeks.
Metro’s SafeTrack plan is https://wmata.com/rail/safetrack. You can sign up for updates
at AlertDC via http://hsema.dc.gov/page/alertdc.
Next, we’ll walk through considering the impacts of SafeTrack on your employees,
customers and clients, and vendors.
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 Understand How SafeTrack Will Impact Employees – and How that Will Impact
Your Organization
Businesses should work with employees to understand how SafeTrack might impact the
workforce’s ability get to and from work. This is likely to be SafeTrack’s largest
disruption.
Utilizing employee working groups or surveys, like this one included in this toolkit can
help your organization fully understand challenges its workforce might face, including
which phases of SafeTrack will likely have the most impact on the organization.
Details will be crucial. For example, before you formulate a response to SafeTrack, you
need to know where your employees come from, and how they get to you. Determine
where your workforce leaves from each morning, and how they get to work – car, rail,
bus, bike, foot, or some combination of these. If they ride Metro, what station do they
leave from (it may be closest to a school, day-care, gym, or park-and-ride – rather than
their home), and where do they transfer? What other time-sensitive responsibilities do
your staff have (think: school or child-care drop-off and pick-up – this can get expensive
after school programs charge for late pick-ups by the minute).Does your company pay
for transit? Do any employees have a transit benefit?
You should press employees to make individual plans for dealing with SafeTrack,
including contingencies for transportation and childcare. To do this, they will need all the
relevant information on SafeTrack. And you’ll need to know how best to communicate
with them about SafeTrack-related updates, policies, and workarounds. Tools for
employees to use in their own planning for SafeTrack can be found in this toolkit.
Companies should also consider which employees fill what needs. What are your
organization’s time-critical essential services, and who manages or provides them? Who
are your single-point-of-failure employees? Who absolutely has to be on-site for you to
open (perhaps facility security, or IT)? Who could be cross-trained on someone else’s
job?
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 Understand How SafeTrack Could Impact Your Customers and Clients
Investigate how SafeTrack might impact your customers. Remember, no matter what
challenges you face as a result of SafeTrack, the rest of the region – and the country –
will be open for business, and they will be expecting you to provide goods and services
just like any other day. Don’t let SafeTrack become an opportunity for your competitors
to grow at your expense.
You will need to know where your customers come from and how they get to you, and
therefore which phases of SafeTrack work might have the greatest impact on your
company. Depending on your business sector, your customers may be other companies
that could themselves be impacted by SafeTrack, and might respond by temporarily
reducing their demand (and therefore your revenues).
Companies also need to consider how “elastic” clients’ and customers’ demand is. Do
you provide a one-of-a-kind service (think: specialized surgery) for which customers will
seek you out no matter what, or do you sell goods that can be easily purchased
anywhere in the region (think: coffee or clothing)? Will moderate inconveniences like
difficulty parking – or even the fear of such moderate inconveniences – result in your
customers staying home or buying from someone else? Would your customers respond
to a “SafeTrack discount”?
Finally, think about the best ways to communicate to customers and clients, “We are
open during SafeTrack!” If you have a steady stream of regular clients or customers, you
might reach them from your location or via a mailing list, but if you rely on new
customers or walk-ins, you may need to determine where they come from and target
your communications there. In some sectors, this will be even more crucial and
challenging. For example, a sector like hospitality relies on customers who are not
familiar with Metro or DC to begin with and who may have no advance knowledge of
SafeTrack.
 Understand How SafeTrack Might Impact Your Vendors
Vendors represent a third set of vulnerabilities for most firms. Could any of your vendors
or suppliers be impacted by SafeTrack? If so, it is important to think through which ones,
when, and whether they need to physically get to you. A restaurant may be able to get IT
support over the phone with no interruption, and maybe it can order extra CO2 canisters
ahead of time, but late daily linen delivery would be a major problem. And most
companies would experience frustration if FedEx or UPS were delayed by SafeTrackrelated traffic congestion.
Talk to your vendors and suppliers about the challenges they expect and what they are
doing to address them. See if you can work with them to come up with solutions. And if
you get the sense that a crucial vendor is not taking things seriously, you might want to
think about a contingency contract with a back-up supplier.
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DON’T REINVENT THE WHEEL
 Consider Best Practices
Businesses all over the region are getting creative to solve problems and manage
impacts from Metro’s SafeTrack maintenance plan. Learn what others are doing and
share your company’s own story.
 Use the Plans You Already Have
Does your company have a business continuity plan? Fundamentally, SafeTrack is a
continuity challenge – a situation in which events challenge some part of a company’s
operations, requiring special action to maintain essential business functions. In this
sense, SafeTrack is like a blizzard, a hurricane, a labor strike, or a widespread illness –
but one that has been considerately pre-scheduled.
If you already have a continuity plan, you can use it as a framework for your response to
SafeTrack. But first, be sure it is up-to-date and that your employees have been trained,
tested, and exercised on it. Now would also be a good time to do a discussion-based
“table-top exercise,” to see how well your plan is adapted for managing the scenario
presented by SafeTrack.
And if you don’t have a business continuity plan – you should. FEMA’s Ready.gov
website provides some basics, or you can reach out to a professional emergency or
continuity planner for assistance.
IDENTIFY SOLUTIONS THAT WORK FOR YOUR ORGANIZATION
 Target the Impacts
By now you know the impacts – who will be affected and how that will affect your
company’s ability to do business. And you have also considered which impacts need a
timely response, and which you might be able to let ride for a week or two. So fix what
needs fixing! Don’t put resources into solutions you don’t need.
As an employer, it is in your interest to establish things like SafeTrack information,
commuting alternatives, workarounds, and other options for employees. You empower
them by providing the information and tools, and they use those to get where they need
to go.
A list of informational resources on Metro, SafeTrack, and commuting options and
resources are included in your packets as well as an Employee Toolkit for SafeTrack
planning.
Remember that by demonstrating flexibility and a reasonable willingness to work with
employees as they deal with the challenges created by SafeTrack, you will show them
that you care. That creates loyalty and goodwill throughout your organization.
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 Consider Alternative Ways of Getting People to Work
The broadest set of solutions for SafeTrack challenges will be in developing and
implementing strategies that help employees get to work despite Metrorail delays and
closures. A company might support employees in setting up their own van pools,
carpools or other ride-sharing system. For short durations, alternatives including taxis,
Uber or Lyft, or similar for-hire services might make sense. The employer could provide
direct (monetary) support for any such solutions, or it could provide essential information
like a list of employees who live in proximity to each other. Surveying your staff may
reveal which employees seem likely to take the initiative to organize such alternatives.
Alternatively – or additionally – a large organization might take a more proactive stance
and contract to provide its own van or shuttle service (if you plan to use a Metro station
as a drop-off or pick-up, be sure to contact Metro about parking). A company could buy
seats on VRE, MARC, or Amtrak. Employers with late-night staff – from bars and
restaurants to custodial contractors – might also provide such services to their staff,
since late-night Metro service will be eliminated during SafeTrack.
Small or medium-sized organizations should work together to pool resources for
providing transportation services or parking capacity during SafeTrack.
Finally, employers and employees should know who has transit benefits, how to enroll to
get them, and what they can be used for in addition to Metro rail (for example: riding in a
half-full seven-passenger vehicle is eligible).
 Explore Alternatives to Commuting in the First Place
Depending on your business, some employees might not need to arrive and depart at
normal times or even be on-site at all during times SafeTrack affects their commutes.
Organizations should consider temporary alternatives to their normal way of conducting
business.
Managers and HR should identify employees who can work from home or from an
alternate location. Keep in mind there may be staff who you don’t want to let work
remotely on a permanent basis, but for whom you might allow it under exigent
circumstances or during targeted timeframes. Of those staff identified, be sure they have
what they need to do their work seamlessly: accounts, passwords, security setups,
VPNs, hardware, software, connectivity, IT-support access, and so on. Think about how
much internal or client-based work can be done via teleconferences, video-conferences,
or webinars.
First, though, be sure to check with your IT staff to be sure your infrastructure can
handle the increased volume that comes with telecommuting. And finally, be sure that
everything and everyone has been trained, tested, and de-bugged before your COO
tries to log on from his or her living room.
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 Explore Alternatives to Commuting in the First Place (cont’d)
An alternate facility that is relatively unaffected by a given phase of SafeTrack may also
be a viable option. This could be another office within your organization, a continuity
space, or a “co-work” shared office location. If this solution seems useful for you, be sure
everything an employee will need will be provided or brought along.
In any case, any time employees work from outside the office, it is crucial that managers
have correct and up-to-date contact information, addresses, phone numbers, and
emails, both for staff and for alternate facilities.
(Of course, employees in some sectors – like consulting – are already highly mobile. For
them, telework or work from an alternate facility may already be the status quo.)
Simple schedule flexibility might also resolve many problems. So, a regional chain of
print shops might be able to temporarily relocate employees to accommodate SafeTrack
closures. Hotel staff might be able to swap shifts. A law firm might decide to open and
close two hours late to avoid peak commuting hours. Retail operators might pay
overtime to achieve overlapping shifts as a hedge against commuting delays. A fast-food
franchise might maintain an on-call staffing list in case employees get indefinitely
delayed on Metro.
In any organization, staff and managers who are cross-trained on other jobs represent a
valuable resource when flexibility is needed.
Depending on the severity of the impacts your organization predicts from SafeTrack,
more aggressive solutions are also possible, including encouraging employees to use
vacation/personal time off during high-impact periods or even implementing temporary
workforce reductions.
Whatever you plan to do, be sure that your HR policies allow and support the
adjustments, and be sure to provide clear communication with employees about your
plan and any changes.
 Keep Doing Business
Knowing that your organization has the people and capability to stay fully operational is
great. Now you need to actually reach out and do it. Communicate your SafeTrack
continuity plans to clients and customers, and be sure to advise them in advance if they
should expect any changes in level or time of service. Be sure project managers and
sales reps are plugged into their clients, ready to trouble-shoot and available to help.
Depending on your industry sector, consider whether you can use alternative schedules
and transportation methods to get your products out.
Look at your calendar. Were you planning any conferences, meetings, or other major
events during SafeTrack interruptions? Now is the time to work with partners to make
the best of those or consider rescheduling them.
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 Protect Your Bottom Line
Some businesses will feel the impacts of SafeTrack more keenly than others. If, for
example, you are a small business or you expect your customer base to be severely
limited for a while, you may want to prepare emergency measures to ensure that you
can make payroll and pay the bills. You might set up or tap a rainy-day cash reserve, or
talk with your bank about a line of credit.
COMMUNICATE
 Communicate Early
Now that you have plans and alternatives in place, communicate!
Be sure your employees have the information and resources they need to forecast
SafeTrack’s impacts on them. Provide them this introduction to SafeTrack and this list of
informational resources. Advise your workforce of alternatives. Let them know who lives
nearby for carpools or van pools. Provide them the Employee Toolkit for dealing with
SafeTrack.
Reach out to your customers, targeting them where their trip to you starts, and let them
know you are open for business – before they have a chance to make other plans.
 Communicate Often
Remember that SafeTrack is scheduled to last until March 2017, and it will impact
individuals, businesses, and our region in different ways at different phases. During this
time, companies will need to communicate, communicate, communicate. Establish
regular (weekly or bi-weekly), open, two-way communications with employees and
customers throughout this process and provide updates as SafeTrack continues. You
might consider a newsletter or regular all-hands calls.
Finally, be sure to schedule special outreach to customers and clients. Customers
understand that disruptions happen, but they are not forgiving of businesses that don’t
clearly communicate how they might be impacted.
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EMPLOYER’S SAFETRACK PLANNING CHECKLIST
Manage the process
 Commit your organization to a proactive posture.
 Set up and authorize a high-level planning team.
 Establish a methodology for developing your SafeTrack continuity plan.
Assess the impacts
 Fully review Metro’s SafeTrack plan.
 Know when which lines, segments, and stations that may affect your employees,
operations, and clients will experience reduced or suspended service.
 Consider “cascading” effects on Metro rail, buses, road congestion, parking, etc.
 Research employee behaviors and needs using working groups or our survey.
 Determine your workforce’s modes of commuting.
 Understand what Metro lines and stations your employees rely on.
 Encourage employees to make their own plans for dealing with SafeTrack, and provide
resources for doing so.
 Focus on staff who provide your organization’s essential services.
 Investigate how SafeTrack might impact your customers.
 Identify the best ways to communicate to your customers and clients.
 Think through which vendors or suppliers might be affected by SafeTrack and how this
will affect your organization.
Develop a framework
 Research best practices.
 Consider area services and resources that can help.
 If you have a business continuity plan, ensure that it is up-to-date and that it has been
trained, tested, and exercised.
 Consider holding a discussion-based table-top exercise for staff to test and talk through
your continuity capabilities for SafeTrack impacts.
 If you don’t have a business continuity plan, consider developing one.
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Roll out solutions
 Empower employees by providing them our list of informational resources end Employee
Toolkit for SafeTrack planning.
 Consider supporting employees in setting up their own van pools, carpools, or other ridesharing system.
 Use the employee survey to identify employees who seem likely to take the
initiative to organize such alternatives.
 Consider supporting use of taxis, Uber or Lyft, or similar for-hire services.
 Consider direct provision of van or shuttle service
 If you plan to use a Metro station as a drop-off or pick-up, be sure to contact
Metro about parking.
 Consider buying seats on VRE, MARC, or Amtrak.
 Explore supplying transportation support to late-night staff.
 Know who has transit benefits.
 Consider teleworking for some or all employees.
 Be sure affected staff have necessary IT connectivity and security set up and
tested.
 Check with your IT staff to be sure your infrastructure can handle the increased
volume that comes with telecommuting.
 Consider allowing staff to work from an alternate location, whether within your
organization or separate from it.
 Check that everything an employee needs will be provided or brought along.
 Be sure contact information, addresses, phone numbers, and emails are up-todate for staff and any alternate facilities.
 Consider flexibility in schedules or shifts, including: altered hours, shift swaps,
overlapping shifts, or on-call staff.
 Compile data on staff and managers who are cross-trained on other jobs
 Consider encouraging employees to use vacation/PTO during high-impact periods or
temporary workforce reductions.
 Be sure that your HR policies allow and support any solutions.
 Prepare project managers and sales reps to trouble-shoot client relationships.
 If appropriate, consider using alternative schedules and transportation methods to get
your products out.
 Check your calendar for major events during SafeTrack impacts and work with your
partners to set up solutions.
 If needed, consider a cash reserve or a line of credit.
Communicate with employees and customers
 Provide initial communication and instructions for employees.
 Conduct initial outreach to customers and clients.
 Establish schedule and methods for regular, ongoing communications with employees,
customers, and clients.
Witt O’Brien’s is a global leader in emergency preparedness, crisis management, and disaster
response and recovery.
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SAFETRACK EMPLOYEE IMPACT SURVEY
This survey is intended for distribution, collection, and analysis by employers to gain awareness
regarding SafeTrack’s impacts to your employees.
Employers may distribute and collect the survey as an email attachment or in hard copy, or they
may import its content into SurveyMonkey or another web-based survey interface to facilitate
data collection and analysis for larger organizations. Employers should adapt this content to
their needs, including removal and addition of questions as appropriate.
Survey content
Dear Employee:
Notes to Employer/ Survey designer
This survey is designed to help us support you
during expected disruptions to commuting during
Metro’s SafeTrack maintenance program. The
information you provide here will help us
determine how we can make it easier for you to
get to work, or to otherwise provide flexibility.
The entire survey should take no more than 10-20
minutes. Your responses will not be shared with
any third party or used for any other purpose.
Thank you for your participation!
GENERAL
1. Please provide your name (Last, First)
2. What is your home ZIP code?
3. Which of the following best describes your
role or function in your organization?
 Human Resources
 General management, office
management
 Information Technology (IT)
 Facility management
SafeTrack Employee Impact Survey
Inclusion of these “General” questions may
decrease the response rate due to privacy
concerns; if you do not need personally
identifiable information, or if you already
have this data in an analyzable format,
consider removing some of these
questions.
Enables a personalized response from the
company
Allows the company to map employee
clusters to spot potential impacts from
SafeTrack and to facilitate solutions such
as carpools or van pools.
Indicates whether certain business
functions will be particularly affected at
particular phases of SafeTrack work.; the
employer may want to tailor this list to their
own sector
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Survey content
 Finance, accounting
 Senior management
 Client/customer-facing (sales,
teller, waiter, etc.)
 Other
SAFETRACK IMPACTS AND AWARENESS
4. Prior to this survey, what was your level of
familiarity with WMATA’s SafeTrack Plan,
on a scale of 1 – 5?
 1: I had no awareness of
SafeTrack or any planned track
work
 2: I knew of the general potential
for commuting challenges
 3: I knew some information
regarding Metro’s plan, including
the approximate timeline or which
lines will be affected
 4: I was familiar with the specific
details and timing of SafeTrack’s
impact on me
 5: I had made plans to manage the
negative impact of SafeTrack on
my commute
Provides data on employee awareness,
readiness, and preparedness. May also
help identify “self-starter” employees who
could help organize company efforts to
respond to SafeTrack
a. How will it impact you?
5. On a scale of 1 – 5, how severe do you
expect SafeTrack’s overall impact on your
commute to be – keeping in mind that
there may be impacts to highways and
other commuting modes?
Information on SafeTrack is available
here:
http://www.wmata.com/safetrack.cfm.
 1: SafeTrack will not affect me at
all
 2
 3
 4
 5: SafeTrack will have an
extremely negative effect on me
Only one of Questions 5 and 6 should be
used; it is not necessary to include them
both.
Question 5 solicits a generalized employee
impression of impacts; Question 6 provides
time-frame specific data
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Survey content
a. How will it impact you?
6. Please indicate which of the following
SafeTrack project phases will impact your
commute – keeping in mind that there
may be impacts to highways and other
commuting modes (check all that apply).
 June 4-16 (OR, SV: Single-tracking
between East Falls Church and
Ballston)
 June 18-July 3 (OR, BL, SV: Track
shut-down between Eastern Market/
Minn. Ave and Benning Rd.; and
between Arlington Cemetery and
Rosslyn)
 July 5-11 (YL, BL: Track shut-down
between National Airport and
Braddock Rd.)
 July 12-18 (YL, BL: Track shut-down
between National Airport and
Pentagon City)
 July 20-31 (OR, SV: Single-tracking
between East Falls Church and
Ballston)
 August 1-7 (RD: Single-tracking
between Takoma and Silver Spring)
 August 9-18 (RD: Single-tracking
between Shady Grove and Twinbrook)
 August 20-September 5 (YL, BL:
Single-tracking between FranconiaSpringfield and Van Dorn St.)
 September 9-October 20 (OR: Singletracking between Vienna and W. Falls
Church)
 October 10-November 1 (RD: Track
shut-down between NoMa-Gallaudet
and Ft. Totten)
 November 2-11 (OR, SV: Singletracking between W. Falls Church and
E. Falls Church)
 November 12-Dececmber 6 (GR, YL:
Single-tracking between Greenbelt
and College Park)
Only one of Questions 5 and 6 should be
used; it is not necessary to include them
both.
Question 5 solicits a generalized employee
impression of impacts; Question 6 provides
time-frame specific data
If Question 6 is included, note that it should
be a mandatory response. It requires
employees to provide quite a bit of
information, and they may be tempted
therefore to skip it, but this information is
crucial.
15
Survey content
 December 7-24 (BL: Track shut-down
between Pentagon and Rosslyn)
 January 2-13 & January 23-February 3
(YL, BL: Single-tracking between
Braddock Rd. and Huntington/Van
Dorn St.)
 March 6-19 (OR, SV: Single-tracking
between W. Falls Church and E. Falls
Church)
TRANSPORTATION AND COMMUTING
These questions solicit detailed information
on commuting behaviors. The responses
will help companies plan their responses.
However, if you will be surveying fewer
than 25-50 employees, these questions
might be better asked in a focus group or
group interview setting.
7. What is your current means of
transportation to and from work?
 Metrorail
 Bus (incl. Metrobus, DC Circulator,
ART, Fairfax Connector, CUE,
DASH, MTA, etc.)
 Personal Car
 Carpool
 Vanpool/Rideshare
 Taxicab
 Uber, Lyft, Split, Bridj, etc.
 VRE
 MARC
 Amtrak
 Bike
 Walk
 Other
8. If you use Metrorail, which line(s) do you
use to commute? Check all that apply.
 Blue
 Orange
 Silver
 Yellow
 Red
 Green
Question 8 should only be asked to Metroriders; it should pivot from the response to
Question 7
16
Survey content
a. If you use Metrorail, at what station do
you board?
b. If you use Metrorail, at what station(s)
do you transfer?
c. If you use Metrorail, at what station do
you exit?
9. If you drive, which highway(s) or major
roads do you rely on to get to and from
work? Check all that apply.
 I-66
 I-95 (MD)
 I-95 (VA)
 I-270
 I-395
 I-495
 I-695
 US 1 (MD/DC)
 US 1 (VA)
 US 29 (MD/DC)
 US 29 (VA)
 US 50 (MD/DC)
 US 50 (VA)
 Suitland Parkway
 Penn. Ave./ MD 4
 Branch Ave./ MD 5
 B-W Parkway/ MD 295/ I-295
 GW Parkway
 Dulles Tollway/ VA 267
 Other
a. Provide any comments here
Question 9 should only be asked to road
users; it should pivot from the response to
Question 7
17
10. Do you have alternative means of
transportation that you currently use,
when needed, to get and from work?
a. If so, what?
 Bus (incl. Metrobus, DC Circulator,
ART, Fairfax Connector, CUE,
DASH, MTA, FRED, Loudoun
Commuter, RIBS, TAGS, Tysons
Shuttle, OmniRide, Annapolis
Transit, Howard Transit, RideOn,
St. Mary’s Transit, Connect-ARide, “the Bus,” TransIT, VanGo,
Eyre, Keller, Dillon’s, etc.)
 Personal car
 Carpool
 Metro-provided shuttle bus
 Employee-provided van
 Vanpool/rideshare
 Taxicab
 VRE
 MARC
 Amtrak
 Bike
 Walk
 Other
11. What other mode(s) of transportation
would you consider using for your
commute?
 Bus
 Personal car
 Carpool
 Metro-provided shuttle bus
 Employee-provided van
 Van pool/rideshare
 Taxicab
 VRE
 MARC
 Amtrak
 Bike
 Walk
 Other
Solicits information regarding back-up
plans that employees already utilize
Asks for information on employees’
willingness to consider certain other
commuting options
18
12. What time do you usually depart FROM
HOME on your way TO WORK?
Questions 11-14 provide information
regarding employee’s commute times and
therefore their tolerance for delays
13. On average, how long does it take you to
get TO WORK?
 1-30 min
 31-60 min
 61-90 min
 91-120 min
 120+ min
14. What time do you usually depart FROM
WORK on your way BACK HOME?
15. On average, how long does it take you to
get HOME FROM WORK?
 1-30 min
 31-60 min
 61-90 min
 91-120 min
 120+ min
16. Are there additional stops you regularly
make into/out of work (e.g., daycare,
school, gym, park-and-ride, etc.)
a. Where?
This question may request information that
is too sensitive or personal for some work
environment. However, if retained, it
provides crucial information on whether a
commuter’s ZIP code corresponds to their
commuting patterns; it also provides
insights on other priorities such as daycare.
17. Are you currently enrolled in a transit
benefit program?
18. Are you registered with Commuter
Connections?
If not, you can sign up via
http://www.commuterconnections.org/
19
MANAGING SAFETRACK DISRUPTIONS
19. What do YOU think would be the best way
for you to manage the SafeTrack
disruptions?
These open-ended questions directly solicit
employee input about their preferences and
what employers can do to support them
Note that employers should remove any of
the examples in this question – like
telecommuting – that are not appropriate to
that organization.
(Note that this could include commuting
alternatives, as well as things like
telecommuting, flex-scheduling, etc. We’re
looking for your good ideas.)
20. How can our company/ organization HELP
YOU while SafeTrack is under way?
THANK YOU for your time and for helping us
manage this commuting challenge. Be sure to
review the SafeTrack plan at
http://www.wmata.com/safetrack for information
on specific delays and closures. And check out
our Employee Toolkit for preparing for SafeTrack
and this compilation of informational resources
and apps about Washington-area transportation.
response and recovery.a
20
SAFETRACK AND YOU: EMPLOYEE GUIDE
Metro’s SafeTrack maintenance program will create challenges. But the Washington region –
and the rest of the US – will not stop working just because Metro is doing track work, and
therefore you’ll still have job responsibilities to meet. That means SafeTrack presents individuals
an opportunity to demonstrate their adaptability, resolve, and dedication.
So prove your mettle – get ahead of the challenges. The following Employee Toolkit will help
you limit the impacts of Metro’s SafeTrack maintenance plan on your commute and your
household.
KNOW THE IMPACTS
 Understand the SafeTrack Plan
First off, you need to get familiar – really familiar – with Metro’s SafeTrack plan
https://wmata.com/safetrack. And you should also sign up for updates at AlertDC here
http://hsema.dc.gov/page/alertdc. If you ride Metro, when will your line or the station(s)
you use be affected? Even if you don’t commute on Metro, the service interruptions will
cause cascading effects on the Washington region’s transportation network, including
additional congestion on buses, highways, and parking. When do you expect to face
these challenges?
 Consider How it Will Impact You
Next, think through how SafeTrack will specifically impact you. Of course, there is your
work commute to think about. But past that, specific line or station interruptions – and
the cascading effects of those – may impact other transportation needs. This may
include getting to or from school or daycare, getting to a park-and-ride, or running
essential errands before or after work or during a break. Add to that: who else do you
rely on that might be impacted by SafeTrack: a babysitter or nanny? A spouse or
partner? Someone else?
HAVE A PLAN
 Know What Tools Are Available
This region has many transportation options and a host of information resources,
websites, and apps to help manage them – both in advance and in real-time. Check out
this list of available information resources provided in this toolkit and apply them to your
own commuting challenges.
Also, if you have a family emergency plan, pull it out and see if it has any ideas,
resources, or tools that might help you plan for SafeTrack. (And if you don’t have a
family emergency plan – you probably should.
SafeTrack and You: Employee Guide
21
 Investigate Your Options
Businesses and commuters around the region are getting creative. Use the information
resources that you now have at hand to think about ways to manage your commute.
Obviously, the sort of work you do will influence which solutions will work best for you.
Maybe there is an alternate to your Metrorail commute using buses or commuter rail?
Maybe you can carpool with other employees who live nearby or set up a van pool or
rideshare? Maybe you can hire an Uber or Lyft? Do you have an employer-provided
transit benefit that can be applied to something besides Metrorail? Perhaps you could
propose teleworking from a “co-work” shared office space? Or would a flexible schedule
or altered arrival/departure times help?
Make sure you reach out those people you rely on and check that they are planning for
SafeTrack, too.
 Work with Your Employer
As you plan to meet your challenges, be sure to demonstrate your value to your
organization. Coordinating with others at your workplace would be a great place to start.
Can you help organize a carpool list? Set up a van pool? Are you cross-trained on other
jobs that could help out? Do you have a flexible schedule that would allow you to cover
for other employees? However you can help out – tell your employer about it,
And don’t be afraid to tell your employer what you need to make all of this work. Are
there rules or policies that are limiting your options? Could you be more effective at
setting up carpooling if your employer provided a list of staff who live near you? Do you
have a solution with a pricetag – like renting a van – that your employer could help
support? Let your employer know – we’re all in this together.
 Make a Plan and Be Flexible
OK, by this point you have everything you need to decide – now it’s time to act. Plan
now, before SafeTrack hits. Don’t wait until the last minute!
Decide what you are going to do, identify any hurdles, and assemble the information and
tools you’ll need. Be sure you – and those around you – have the necessary contact and
other information at their fingertips.
Whatever your Plan A is, it needs to be flexible and adaptable. So be sure it involves
some contingency arrangements, like allowing extra time. You’ll need to test it: so if, for
example, you plan to telecommute, dry-run your computer setup and remote access to
be sure you have all the connectivity and credentials you’ll need. Make certain your plan
covers all your potential vulnerabilities, including, for instance, back-up childcare in case
the person you normally rely on gets hung up in traffic.
And no matter how bulletproof your Plan A is, it will be wise to have a Plan B – and
maybe even a Plan C and D.
22
 Communicate
Let your employer know your plan. Also tell anyone else who relies on you what your
transportation plan is. And be sure you know the plan for other people and services you
rely on.
Keep communications open throughout this process, and be proactive. Don’t wait for
someone to ask you.
 Stay Informed
When the day arrives that SafeTrack starts impacting you, stay on top of the latest realtime information. Use these tools and apps provided in this toolkit to stay aware of
conditions and updates. Check traffic and commuting conditions early and often.
23
EMPLOYEE’S SAFETRACK PLANNING CHECKLIST
Know the Options
 Get really familiar with Metro’s SafeTrack plan.
 Know when your line or the station(s) you use will be affected.
 Think through the impacts from cascading effects on buses, highways, and
parking.
 Apply this information to the rest of your workday life.
 Are there impacts on – for example – school or daycare?
 Impacts on other people and services you rely on?
Have a Plan
 Know what informational resources are available – including apps.
 Apply your family emergency plan to managing SafeTrack.
 Think through your options, and be creative.
 Consider alternate ways of commuting, including using buses or commuter rail;
carpool, van pool, or rideshare; for-hire cars; teleworking; flex scheduling; and
other options.
 Work with your employer to devise available options.
 Be sure anyone you rely on has a plan, too.
 Work with your employer.
 Demonstrate your value by organizing and leading problem-solving.
 Communicate any ways your employer can help, whether by removing obstacles
or supporting solutions.
 Make your plan – now!
 Identify any hurdles and assemble the information and tools you’ll need.
 Be sure everyone has necessary information at their fingertips.
 Be flexible.
 Build in contingency arrangements, such as extra time and backups.
 Test your plan.
 Make certain you’ve covered all your vulnerabilities.
 Have a Plan B.
 Communicate frequently with anyone who relies on you (such as your employer) and
anyone you rely on.
 Stay informed of real-time Metrorail and traffic status.
response and recovery.
24
SAFETRACK INFORMATION
RESOURCE
DESCRIPTION
Review the final SafeTrack plan and obtain
WMATA - SafeTrack alerts and advisories and updates on
Plan
Metrorail SafeTrack work.
URL
https://wmata.com/safetrack.cfm?
MOBILE APP-BASED DC AREA TRANSPORTATION RESOURCES
RESOURCE
Ride DC Trip
Planner
DC Rider
RideScout
DC Metro and Bus
DC Metro Transit
DESCRIPTION
Provides a trip planner, real-time bus rail and
bus predictions and a DC Metro map that
features transit options near the user's
current location.
App that provides Train Times and Metro
Alerts, Station Information, News and Trip
Planner to determine route options and fare
information.
Discover and compare all available public,
private, and social transporation options in
real-time on a single map. RideScout will
map your routes using all modes of
transportation based on live, real-time
schedules & associated fares.
Realtime rail and bus predictions and DC
metro map directy from WMATA and DC
Circulator
News, rail predictions, and an interactive
Metro map.
PLATFORM
Android and iOS
Android and iOS
Android and iOS
Android and iOS
Android
MetroHero
Bike Share system companion app lets you
locate nearby bike stations for bike and bike
dock availabilities, view bike paths and helps
you get places you want to be.
Android and iOS
App that lets you visualize current DC
Metrorail train positions in real time to give
you a clear picture of the current state of the
entire Metro system.
Android
Waze
Community-based traffic and navigation app.
Join other drivers in your area who share realtime traffic and road info, saving everyone
time and gas money on their daily commute Android and iOS
SpotCycle
Transit
Parking Panda
ParkMobile
Get upcoming departure times for all nearby
transit lines in big text and bright colors
Android and iOS
Find and book guaranteed parking on-the-go
from your iPhone or Android.
Android and iOS
Allows you to pay for metered parking in
Washington DC.
Android and iOS
Work Around Toolkit: Resource Compendium
25
WEB-BASED DC AREA TRANSPORTATION RESOURCES
RESOURCE
DESCRIPTION
URL
General
WMATA Metro Trip
Planner
Metro's Trip Planner provides instant
iteneraries for trips on Metrorail, Metrobus,
and other local bus and rail systems.
Itineraries provide door-to-door fares and
travel times, complete with walking directions http://www.wmata.com/rider_tools/tripp
and transfers. Also available as an app.
lanner/tripplanner_form_solo.cfm
Commuter Connection is a regional network
of transportation organizations coordinated
by the Metropolitan Washington Council of
Governments providing information on all
commuting options. Commuter Connections
also helps employers establish commuting
Commuter
benefits and assistance programs for their
Connections
employees.
There are lots of ways to get around the
Washington, D.C. area other than driving
alone: CommuterPage.com links you to
tools, resources, and information to make it
CommuterPage.com easy.
A companion designed for WMATA DC
Metrorail commuters that lets you visualize
current train positions in real time to give you
a clear picture of the current state of the
entire DC Metrorail system. Also available as
MetroHero
an app.
Transportation information, options, and
resources to make getting into and around
goDCgo
the District easier than ever.
Find the best parking in DC, and get it
cheaper by booking ahead of time. Parking
Panda has exclusive discounts at parking
facilities throughout Washington DC. Web
Parking Panda
and App based.
Rail Transit OPS Group is an independent,
publically-funded consortium that analyzes
the operations, performance and safety of
Rail Transit OPS
passenger rail transit systems across the
Group
county.
http://www.commuterconnections.org/
http://www.commuterpage.com/
http://dcmetrohero.com/
http://www.godcgo.com/
https://www.parkingpanda.com/dcparking
https://railtransitops.org/
26
RESOURCE
DESCRIPTION
URL
Intercity Rail & Bus
Amtrak
Passenger rail service operating in 46 states
and the District of Columbia in the U.S. In the
Washington, D.C. area, Amtrak stops at
Union Station.
https://www.amtrak.com/home
Bolt Bus
Bus Service with routes between
Washington, D.C. and New York City, D.C.
and Delaware beaches, Maryland and New
York City, and Virginia and New York City.
http://www.bestbus.com/
Bolt Bus offers daily service between
Washington, D.C. and New York City. Stops
in the DC area are at Union Station and
Greenbelt Metro. Bolt Bus also serves
Baltimore, Philadelphia, Boston, Newark,
and Cherry Hill, NJ.
http://www.boltbus.com/
Eastern Shuttle
Intercity bus service with routes from
Washington, D.C. to New York and
Philadelphia, and Rockville, MD to New York. http://www.easternshuttle.com/
BestBus
Greyhound Lines is the largest provider of
intercity bus service, with more than 2,300
destinations in North America. Greyhound
has a station at 1005 1st St., NE,
Greyhound
Washington, D.C. close to Union Station.
Intercity bus service to 50 major cities in the
Midwest and Northeast U.S. and Canada.
Megabus
The DC stop is at Union Station.
Bus service connecting Washington, DC with
New York City and Norfolk, VA. The DC stop
Sprinter Bus
is at Union Station.
Bus Service from Bethesda, Arlington, and
Vamoose
Lorton to NYC.
Bus service between Washington, DC and
New York City. The DC stop is as Union
Washington Deluxe Station.
https://www.greyhound.com/
http://us.megabus.com/
https://www.sprinterbus.net/Home.asp
x
http://www.vamoosebus.com/
https://www.washny.com/
DC Streetcar
DC Streetcar
DC Streetcar facilitates travel for District
residents, workers and visitors by
complementing existing transit options and
by creating neighborhood connections where
they currently do not exist.
http://www.dcstreetcar.com/
27
RESOURCE
DESCRIPTION
URL
Metrobus
Metrobus provides more than 400,000 trips
each weekday serving 11,500 bus stops in
the District of Columbia, Maryland, and
Virginia.
http://www.wmata.com/bus/
MetroAccess
Metro's curb-to-curb paratransit service,
complementing Metrorail, Metrobus and local http://www.wmata.com/accessibility/me
bus service for people with disabilities.
troaccess_service/
Local Bus Systems
Annapolis Transit
ART - Arlington
Transit
CUE - Fairfax City
DASH - Alexandria
DC Circulator
http://www.ci.annapolis.md.us/govern
ment/city-departments/transportation
Local bus service for Annapolis, M.D.
ART operates within Arlington County,
providing access to Metrorail and
supplementing Metrobus with smaller,
neighborhood-friendly services. SmarTrip
accepted.
http://www.arlingtontransit.com/
The Cue Bus runs seven days a week within
the City of Fairfax. It also services the
Vienna/Fairfax-GMU Metrorail Station and
George Mason University. SmarTrip
accepted.
http://www.cuebus.org/
The Alexandria Transit Company's DASH
system operates within the City of Alexandria
and connects with Metrobus, Metrorail, VRE,
and the Fairfax Connector. DASH serves all
Metrorail stations within the City of
Alexandria and the Pentagon during morning
and evening peak periods. SmarTrip
accepted.
http://www.dashbus.com/
Designated to take you to Washington's
cultural, shopping, dining, and business
destinations. The Circulator provides
frequent service on several routes, and only
costs $1.00. SmarTrip accepted.
http://www.dccirculator.com/
The Fairfax Connector bus system runs
seven days a week with service throughout
Fairfax County and to Metrorail Stations on
the Orange, Blue, and Yellow lines, including http://www.fairfaxcounty.gov/connector
Fairfax Connector
the Pentagon. SmarTrip accepted.
/
http://www.vamegaprojects.com/comm
Go Tysons - Tysons Transportation resources for Tysons Corner uter-solutions/tysons-bus-services/goCorner
presented by Virginia Megaprojects.
tysons/
FRED provides safe, dependable, efficient,
Fredericksburg
and affordable public transportation to the
Regional Transit
citizens and visitors of the Fredericksburg
(FRED)
Region.
http://www.ridefred.com/
28
RESOURCE
DESCRIPTION
Local Bus Systems (cont't)
Bus, light rail, and subway services in
MTA - Maryland
Maryland. SmarTrip accepted. MTA also
Mass Transit
operates commuter buses and MARC
Administration
commuter rail.
Montgomery County Public Bus
Ride On Transportation System - routes, schedules,
Montgomery County, fares, events, delays & detours, and trip
M.D.
planning tools.
OmniLink local bus service serves Dale City,
PRTC Bus Service - Dumfries, Manassas, Manassas Park,
OmniLink
Quantico, and Woodbridge.
Shuttle - UM
TheBus
VanGo
The Department of Transportation Services
provides shuttle, charter, paratransit, NITE
Ride and taxi services to the University of
Maryland College Park campus.
Weekday service between Upper Marlboro
and Metrorail Stations in Prince Georges
County, MD. SmarTrip accepted.
Charles County, Maryland's public
transportation service.
URL
www.mtamaryland.com
http://www.montgomerycountymd.gov/
DOTTransit/routesandschedules/rideonrout
es.html
http://www.prtctransit.org/index.html
http://www.transportation.umd.edu/
http://www.princegeorgescountymd.go
v/sites/PublicWorks/Transit/TheBus/P
ages/default.aspx
www.charlescounty.org/cs/vango/
Walking
WalkArlington
Alexandria
LocalMotion Bike
and Walk Page
Arlington, Virginia's outreach program to
encourage walking including information
about health and safety, multiuse trails,
walking to school, and more.
Information on bicycling and walking in
Alexandria.
Your resource for transportation information
& options to make getting into and around
goDCgo Walking in the District easier than ever - walking in
Washington, DC
Washington, D.C.
http://www.walkarlington.com/
https://www.alexandriava.gov/Bicycling
http://www.godcgo.com/home/ways-toget-around/walk/walking.aspx
29
RESOURCE
DESCRIPTION
URL
Biking
Capital Bikeshare
Capital Bikeshare has over 3000 bicycles
deployed at over 350 stations across
Washington, D.C., Arlington and Alexandria,
VA and Montgomery County, MD. Check out
a bike, ride to your next location, and return
the bike to any Capital Bikeshare station.
https://www.capitalbikeshare.com/
Metro's Bike 'N Ride Information about bike parking and taking
Bicycle Program
your bike on Metrobus and Metrorail.
Take your bike on the Arlington Transit Bike on ART
ART bus system.
Arlington County, Virginia's bicycling
outreach program. Visit BikeArlington's
website for everything you need to know
BikeArlington
about bicycling in Arlington.
Arlington County
Bicycling Parking
Specifications for Arlington real estate
Standards
developers and businesses.
One of the oldest and largest bicycle
Washington Area
advocacy groups in the US. Check out
Bicyclist Association WABA's site for bicycling news and events,
(WABA)
commuter assistance, and more.
Bicycling discussion forum for the
Washington Area
Washington, D.C. area, presented by
Bike Forum
BikeArlington, goDCgo, and WABA.
Information about biking and walking in DC
DDOT Bicycles and from the District Department of
Pedestrians Page
Transportation (DDOT).
Resource for transportation information &
options to make getting into and around the
District easier than ever - specifically
goDCgo Bicycling
bicycling in Washington, D.C.
Trails in Fairfax
County
http://www.wmata.com/getting_around/
bike_ride/
http://www.arlingtontransit.com/pages/
about/bike-on-art/
http://www.bikearlington.com/
http://www.commuterpage.com/pages/
special-programs/tdm-for-siteplans/bicycle-parking-standards/
http://www.waba.org/
http://www.washingtonareabikeforum.c
om/
http://ddot.dc.gov/page/bicycles-andpedestrians
http://www.godcgo.com/home/ways-toget-around/bike/biking.aspx
Trails serve multiple purposes including
exercising, walking, jogging, hiking, cycling,
mountain biking, bird-watching and
equestrian use. They provide safe,
alternative, non-motorized transportation
routes to destinations such as places of
employment, education facilities, commercial http://www.fairfaxcounty.gov/parks/trail
establishments, and recreation locations.
sframe.htm
30
RESOURCE
DESCRIPTION
URL
Commuter Buses
Commuter
Connections'
Guaranteed Ride
Home (GRH)
Loudoun County
Transit
If you commute by bus, you may be eligible
for Commuter Connections' Guaranteed
Ride Home (GRH) providing free taxi rides
http://www.commuterconnections.org/c
home when the unexpected happens.
ommuters/guaranteed-ride-home/
Weekday morning and late afternoon rush
hour bus service from park and ride lots in
Loudoun County to destinations that include
Wiehle-Reson East Metrorail, Rosslyn,
Crystal City, the Pentagon, and Washington,
D.C. SmarTrip accepted.
http://www.loudoun.gov/bus
Maryland Transit
Association (MTA)
Commuter Bus
MTA Commuter Bus Service connects
thousands of Maryland's suburban residents
with jobs in Baltimore and Washington, D.C.
Commuter Bus operates weekdays during
morning and evening rush hours, and is
managed by private contractors with
https://mta.maryland.gov/commuteroversight from the MTA.
bus
PRTC OmniRide
Tysons Express Loudoun
Tysons Express Woodbridge
Express bus services from the Manassas,
Dale City, Triangle, Dumfries, and Lake
Ridge areas. Destinations include Crystal
City, the Pentagon, Washington, D.C., and
Tysons. Service is also provided between
OmniRide locations in Prince William County
and Franconia/Springfield Metrorail and
Tysons Corner Metrorail stations. SmarTrip
accepted.
Take the Tysons Express from Loudoun to
Tysons when commuting to work. The bus
travels the Dulles Greenway and the Dulles
Airport Access Highway to Tysons, making
for a faster commute than driving your car.
SmarTrip accepted.
Take the Tysons Express coach bus service
from Woodbridge to Tysons offering a
comfortable ride with free WiFi. SmarTrip
accepted.
http://www.prtctransit.org/commuterbus/index.html
uter-solutions/tysons-bus-services/gotysons/tysons-express-loudoun/
uter-solutions/tysons-bus-services/gotysons/tysons-express-woodbridge/
Commuter Rail - MARC and VRE
VRE provides service between Union Station
in Washington, D.C. and stations in Virginia,
VRE - Virginia
along two lines, the Manassas Line and the
Railway Express
Fredericksburg Line.
http://www.vre.org/
MARC provides service between Union
MARC - Maryland
Station in Washington, D.C. and stations in
Area Regional
Maryland, along three lines: the Penn,
Commuter
Camden, and Brunswick Lines.
https://mta.maryland.gov/marc-train
31
RESOURCE
DESCRIPTION
URL
Carsharing
car2go
car2go has a fleet of blue and white
Smartfortwo vehicles located in Washington,
D.C. and Arlington, VA. Members locate cars
with the internet or smartphone app and use
their member card or smartphone app to get
in. Members are billed for minutes used, with https://www.car2go.com/en/washingto
no set return time.
ndc/
Enterprise CarShare uses technology and an
award-winning service record to deliver
speed, efficiency and economy to people
https://www.enterprisecarshare.com/us
Enterprise CarShare who need a car at a moment's notice.
/en/home.html
Zipcar
Getaround
Turo
Hundred of Zipcars are parked in convenient
locations throughout the region. Members
reserve a nearby car online or by phone,
then use an electronic membership card to
unlock the car.
http://www.zipcar.com/
Rent a car from someone nearby.
https://www.getaround.com/
Rent cars from people near you.
https://turo.com/
Ridesharing & Ridematching Services
Free, national ridesharing service. Sign up
and find someone to share a ride to an
event, for a one-time trip, or for the daily
Alternet Rides
commute.
Arlington
Free service for Arlington employers and
Transportation
residential communities provided by
Partners
Arlington County Commuter services.
Boontrek
eRideShare.com
LocalMotion
Boontrek uses social networking to match
riders and drivers who have compatible
itineraries. Drivers and riders log in using
Facebook and post itineraries. Boontrek
finds matches where itineraries overlap, and
provides profiles and ratings of drivers and
riders.
A popular, free service for connecting
commuters or travelers going the same way,
and even people who want to share a car to
do errands.
Ridesharing information for Alexandria,
Virginia.
Montgomery County Information including carpool/vanpool,
Commuter Services ridesharing, park and ride lots.
http://www.alternetrides.com/home_rid
es.asp?destination=
http://arlingtontransportationpartners.c
om/
http://boontrek.com/index.php
https://www.erideshare.com/
https://www.alexandriava.gov/localmoti
on/
http://www.montgomerycountymd.gov/
dot-dir/commuter/index.html
32
RESOURCE
DESCRIPTION
URL
Ridesharing & Ridematching Services (cont'd)
NuRide
OmniMatch
The NuRide network not only helps you find
someone to share the ride - you also earn
reward points every time you use it. Rewards
are based on a points system called "NuRide
Miles" - like frequent flyer miles. You can
redeem your NuRide Miles for gift cards and
gift certificates from restaurants and national
retailers. Serving Northern Virginia.
https://www.nuride.com/
http://www.prtctransit.org/ridesharing/i
Prince William County ridematching.
ndex.html
Pool Rewards
PoolXing connects commuters through an
iPhone app or on the computer through
desktop browsers. Enter your start and end
address, choose a date or time if you prefer,
and a cut off periphery from your state and
end points. PoolXing will show you other
interested poolers who match your search
criteria.
http://poolxing.com/
Pool Rewards is a special incentive program
available through Commuter Connections
designed to encourage current drive alone
commuters to start or join a vanpool or
carpool.
ommuters/ridesharing/pool-rewards/
Prince George's
County RideSmart
Solutions
Rideshare by
Enterprise
Information about bus service, rail lines,
carpooling, vanpooling, and telecommuting
as well as employer programs.
Vanpool service offering a selection of
vehicles and pricing options.
http://www.ridesmartsolutions.com/
https://www.enterpriserideshare.com/v
anpool/en.html
Slug-lines
Slugging and slug lines information for the
Washington, D.C. area. Commuters catch
free rides with drivers who need additional
riders to be able to use the HOV lane along
their route to and from work.
http://www.slug-lines.com/
Sluglines
Bringing community to the slugging world.
Commuters catch free rides with drivers who
need additional riders to be able to use the
HOV lane along their route to and from work. https://sluglines.com/
SmartSlug
Free Web app for slugs and drivers.
Commuters catch free rides with drivers who
need additional riders to be able to use the
HOV lane along their route to and from work. https://smartslug.com/index.html
PoolXing
33
RESOURCE
DESCRIPTION
URL
Ridesharing & Ridematching Services (cont'd)
vRide
Zimride
Enter your origin and destination information
to see the vanpools currently operating in the
area or to find commuters just like you that
are interested in forming a new one.
http://www.vride.com/
Long-distance carpool-matching service.
https://www.zimride.com/
Taxicab and Transportation Network Companies (TNCs)
Bridj
myTaxi
Bridj creates pop-up urban Infrastructure that
makes it much easier to move around the
city. Drop two pins, select the trip that meets
your needs, purchase in-app and walk to
your tailored Bridj pick-up location. Pick up,
drop-offs, and routing is optimized based on
demand meaning a 40-60% more efficient
trip (on average) than tranditional transit at a
$2 to $6 price point.
http://www.bridj.com/#how
Red Top Cab
Smartphone app to book and pay for a cab.
Allows you to request a Red Top cab and
pay with cash or credit card.
Red Select
Allows you to choose a type of Red Top car
and pay with your phone and stored credit
card information.
RideScout
RideScout lets you discover and compare all
available public, private, and social
transportation options in real time on a single
map. An all-in-one tool for bus, bikeshare,
carshare, carpool, car2go, Zipcar, Amtrak,
Sidecar, taxi, train, subway, metro, and
parking options.
https://www.moovel.com/en/US
Curb
Booking with 90 taxi fleets in 60 cities across
the United States. Use the smartphone app
or book via text message or online.
https://gocurb.com/
Sidecar
Sidecar lets you choose your ride based on
price, vehicle and ETA. You always know
how much you'll pay, before your ride arrives. https://www.side.cr/riders/
http://washington.mytaxi.com
http://www.redtopcab.com/apps.aspx
http://www.redtopcab.com/apps.aspx
34
RESOURCE
DESCRIPTION
URL
Taxicab and Transportation Network Companies (TNCs) (cont'd)
Request a ride. The car comes directly to
you and your driver knows exactly where to
go. Options for UberPool to carpool with
others heading your way, or Uber Business
to partner your business with Uber for your
Uber
employees.
https://www.uber.com/
Lyft
Wherever you're headed, count on Lyft for
rides in minutes. The Lyft app matches you
with local drivers at the tap of a button. Just
request and go. Use Lyft Line to share the
ride with others going the same way.
Split
Smarter shared rides. Tell us where you're
going, and our technology instantly connects
you with people traveling in the same
direction. Everyone saves money, every
time. Exclusively serving Washington, D.C. http://split.us/
https://www.lyft.com/
BUSINESS CONTINUITY RESOURCES
RESOURCE
DESCRIPTION
Telework!VA
Commuter
Connections
Information on
Teleworking
Telework!VA is a public/private partnership
serving Virginia businesses. The
Telework!VA program can help your
business demonstrate that teleworking is
beneficial to both the employer and the
employee. Qualified employers can receive
up to $50,000 in tax credits while helping
their employees become more productive,
reduce overhead expenses, prepare for
business continuity and decrease their
impact of pollution and traffic congestion.
Commuter Connections has information
posted on this web site for employees who
are interested in finding out more about
teleworking.
Commuter
Connections
Telework/Cowork
Centers
Communicate seamlessly with your office,
colleagues and customers through fullservice facilities providing a professional
work environment, including a variety of work
settings with top of the line computers with
the latest software and high-speed internet
ommuters/teleworking/teleworkaccess.
centers/
URL
http://www.teleworkva.org/
ommuters/teleworking/
35
BUSINESS CONTINUITY RESOURCES (cont'd)
RESOURCE
Maryland
Emergency
Management
Agency (MEMA) Preparedness
Resources for
Business
Virginia Department
of Emergency
Management
(VDEM) - Business
Resources
DESCRIPTION
URL
Getting back to business after a disaster
depends on preparedness planning done
today. Review business resources for
business continuity planning.
http://mema.maryland.gov/Pages/busi
ness.aspx
All types of emergencies can strike Virginia.
Is your business ready? Make sure that you
and your employees are prepared.
http://www.vaemergency.gov/readyvirginia/business
DC Homeland
Security and
Emergency
Management
Agency (DC
HSEMA)
HSEMA provides technical assistance to
private-sector organizations through
Business Continuity Planning. If requested,
HSEMA will review and provide feedback on
existing emergency plans for businesses
located in the District of Columbia.
OFB-EZ is a free business continuity tool
designed to help even the smallest
businesses focus on planning for any type of
business interruption, so they can quickly reOpen For Business - open and resume operations following a
EZ (OFB-EZ)
disaster.
Preparedness Planning for your business.
Includes a variety of resources on program
management, planning, implementation,
testing and exercises, and program
Ready.Gov
improvement.
Business Continuity Planning Software for
any business with the need to create,
improve, or update its business continuity
Ready.Gov
plan. Businesses can utilize this solution to
Business Continuity maintain normal operations and provide
Planning Suite
resilience during a disruption.
Metropolitan
Washington Council
of Governments Homeland Security
& Public Safety,
Business Continuity
Planning
http://hsema.dc.gov/page/get-informedbusiness-planning
http://disastersafety.org/ibhs-businessprotection/ofb-ez-business-continuity/
https://www.ready.gov/business
https://www.ready.gov/businesscontinuity-planning-suite
Business continuity planning will bolster your
company's ability to recover from a business
interruption and minimize the lost time.
MWCOG provides resources for businesses http://www.mwcog.org/security/security
looking to establish continuity plans.
/continuity/1_02_m.asp?iUserID=1403
36

work around tool kit - Greater Washington Board of Trade

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