Welcome to Wistron Corporation

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Welcome to Wistron Corporation
Supplying Information and Communication Technology products and services to leading companies worldwide.
innovation
integrity
Copyright © 2004 Wistron Corporation. All Rights Reserved.
Index
About Wistron
3
Vision
Quick fact sheet
Customer services
Products
Global operations
Wistron group
4
5
6
7
8
Design
Industrial Design
Mechanical engineering
Software
Large-scale testing equipment
Reliability / Environmental testing
Certifications
Product development
Testing
Regulatory Certifications
9
10
11
12
Manufacturing
Manufacturing capabilities
Quality management programs
Testing applications
Assembly services
Quality assurance
Supply chain management
Service
Product life cycle planning
Repair capability
Service business models
Document / Training suport
Program planning
Customer support
Contact Us
13
14
15
16
17
18
19
20
About Wistron
Wistron Corporation is among the world's largest ODM companies producing
ICT products. From its headquarters in Taiwan, Wistron has expanded to include
operations in Asia, Europe and North America.
Wistron is a engineering-based company with extensive experience in product
development. The full array of engineering teams allows Wistron's customers to
outsource some or all of their product development tasks. In-house expertise
allows customers to quickly move ahead with their market product introduction
plans by relying on Wistron to manage all product development related steps
and activities.
Wistron customers utilize Wistron to develop leading IT concepts that are quickly
introduced and readily accepted by the marketplace.
Wistron provides comprehensive support for three complete lines of business in
Design, Manufacturing and After-sales service. Design teams manage all
pre-manufacturing areas including product conceptualization, industrial and
mechanical design, environmental testing, safety certifications on through to NPI.
Manufacturing operations provide a full range of support for board and system
assembly with well-integrated systems, including CTO/BTO capabilities. After-sales
service teams use a wide variety of programs to match the diversified needs
of our customers for market- and product-specific service support.
3
Vision
About Wistron
As part of Wistron's commitment to customer satisfaction, the Wistron logo incorporates a
two-tone "i" representing Innovation and Integrity. For both customers and Wistron,
innovation is an essential part of all products, as well as the various related product
development support services across all departments. Integrity provides a framework/guide
to employees in all of their activities, allowing us to create a strong foundation for our
relationshi p with our customers, vendors and shareholders.
Tomatoes are generally accepted worldwide as an appetizing, inexpensive, and nutritious addition
to our lives. At Wistron, the popular and versatile tomato is used as a reminder within the
company regarding some our internal support goals for our customers. Our staff aims to provide
our customers a combination of fresh and popular products, as well as services, that are readily
accepted and utilized across cultures and continents.
Quick fact sheet
Wistron Corporation was formally established on May 30, 2001.
Formerly the DMS (Design, Manufacturing & Services) operations of Acer Inc. Wistron DMS operations within Acer Inc began in 1981.
Company categorized as ODM supplier.
¡ Product development focus is on Information and Communication Technology (ICT) products, including Notebook and Desktop systems,
Servers and Storage systems, IA (information appliances), Networking and Communication products.
Provides wide range of Design, Manufacturing and After-sales service support functions for ICT products.
Over US$13B in revenues.
Among top 20 manufacturing companies in Taiwan (based on revenue)
Customer base mostly comprised of global, branded IT companies.
Headquarters in Taiwan with multi ple country operating sites, including Asia,
North America and Europe
¡ Over 30,000 personnel.
Publicly listed company on Stock Exchange of Taiwan.
(Stock symbol 3231.tw or 3231.tt)
Note: US$ figures provided for reference only.¡¨
4
Customer services
About Wistron
Every day Wistron's customers are facing the demands of a very competitive business environment. To be successful, our
customers must accomplish rapid product introductions to match the marketplace's condensed product life cycles and
shorter lead times while introducing new features and technology. At the same time, tighter cost control and high quality
standards must be met.
Wistron organizes its organization to match our customers' needs. Through years of experience
in ICT (information and communication technology) product development, Wistron can support our
customers' aims at improving time-to-market and lowering cost in the face of rapid technological
changes. The successful partnerships between Wistron and its customers are forged on a common
understanding of the basic elements for success in this industry.
Component and subsystem
assembly
PCB assembly
Systems manufacturing
Engineering change management
CTO (configure-to-order)
BTO (build-to-order)
Distribution
Supplier qualification
Finished goods warehousing
Failure analysis
In-circuit testing (ICT)
Functional testing
anufactur
M
Serv
i
ce
gn
esi
e
D
Wistron offers end-to-end services from initial product conceptualization and
product development on through to volume manufacturing and after-sales
service programs. All services are linked together through comprehensive product
introduction processes and supported with IT applications allowing for close
monitoring of the production process by customers. Experienced engineering
teams use industry leading hardware and software tools to match or exceed
industry standards for product design and quality.
Product
conceptualization
Prototype building
PCB layout
Certification,qualification testing
and processing (agency approvals)
Circuit test development
Compatibility testing
Environmental stress testing
Reliability testing
Component qualification
Electrical and mechanical design
Manufacturability design
Testability design
Functional test development
Packaging and enclosure design
Asset maintenance
Customer service management
Last-time-buy component management
Customer and channel repair training
Reverse logistics
Refurbishment
Returns processing
Troubleshooting support
Upgrades
Warranty repair
Embedded software design
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Customer services
About Wistron
Products
System
integration
technology
Broadband
technology
Audio video
technology
Space saving
technology
Wistron focuses on product development for Information and Communication
Technology (ICT) products, including mobile and desktop systems, servers
and storage, IA, as well as networking and communications products.
Design Competencies
Power
management
technology
Industrial
design
BIOS and
firmware
technology
Wireless
integration
technology
The entire Wistron organization -- from its vast engineering teams and
IT systems to its extensive technical operating infrastructure -- is aimed
at supporting customers' requirements in the ICT field. The focus on ICT
products means that Wistron's customers utilize Wistron to develop
industry-leading products using innovative designs reaching high technical
and quality standards.
From initial conceptualization on through to NPI and after-sales service,
Wistron's engineers work closely with customers and other industry
partners. Close collaboration ensures that suitable technology is
incorporated into each design and that volume manufacturing standards
are clearly understood and met early in the design phase. Each product
has a support force of many engineering teams organized to ensure a
thorough,product engineering platform is established.
Wistron's strong engineering teams develop leading, yet practical, technology to increase product functionality. At the same
time, Wistron maintains close working relationshi ps with the industry's best suppliers of technology and components. Utilizing
our experience to incorporate the most suitable technology means we can often develop products that match or exceed
the market and our customers' expectations. Wistron's focus on ICT products directly translates into value for our customers.
6
Global operations
About Wistron
Kunshan, China
Tilburg, The Netherlands
Service center
Brno, Czech Republic
Manufacturing center
Dallas, U.S.A.
Manufacturing center,
Technology campus,
R&D center,
Service center
Shanghai, China
Service center
R&D center,
Service center
Tokyo, Japan
Service center
Taipei, Taiwan
Headquarters,
Global R&D center
Juarez, Mexico
Manufacturing center
Chungli, Taiwan
R&D center
Zhongshan, China
Manufacturing center,
Technology campus
Singapore
Bangalore, India
Round Rock, U.S.A.
Customer sales support
Service center
Service center
Subic Bay, Philippines
Hsinchu, Taiwan
Global manufacturing center,
Global service center
Manufacturing center,
Service center
Wistron's network of design, manufacturing and service teams has grown to over 30,000 people worldwide. Our various offices
provide a wide variety of engineering services under the leadershi p and coordination of global R&D, manufacturing and
after-sales service center teams. Global centers work closely with customers on all aspects of their current product development
and future product road map plans.
Wistron's offices and operations are strategically located to help support our customers' various product development
requirements. Wistron customers have access to experienced teams operating from locations in North America, Europe
and Asia. Manufacturing and post-manufacturing services are arranged in the most appropriate locations to match
customer and product requirements.
Wistron's strategic deployment of resources takes advantage of individual country strengths, while fitting into our overall
product development support plans for each customer. Each location also develops specialized teams that add to the
variety of services our customers can leverage. As Wistron expands so do the services provided to our customers.
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Wistron group
About Wistron
Wistron group companies, including Wistron subsidiaries and affiliates, are leaders across a range of technology
and service sectors. Group companies provide various products and services in the Communications, Component
& Solutions and Software industries/fields.
Wistron NeWeb Corporation
Wistron NeWeb Corp. is a designer and manufacturer specializing in the field of advanced wireless communication. Researching
and developing new wireless communication products (WLAN, PAN, Mobile handsets, Satellite Communication serial products), Wistron
NeWeb introduces the latest communication-enabling technologies.
Wistron Optronics Corp.
Wistron Optronics Corporation specializes in the design and manufacturing of small/medium reflective, transflective, and
wide-viewing angle TFT-LCDs, utilized in devices such as mobile phones, PDAs, and PMPs. The main products include: TFT-LCD
panels and modules for mobile phones, dual LCD modules for mobile phones, TFT-LCD panels and modules for other
hand-held applications. With pioneering technologies and customization capabilities, Wistron Optronics provides total
solution services to customers.
AOpen Incorporated
AOpen is the company of choice for PC components and peri pherals in the distribution channel. As an
established market leader, from motherboards, optical drives, housings to multimedia, communication solutions,
monitors and even bare systems and notebooks, AOpen offers the most extensive PC product line in this
industry.
Wistron Information Technology & Services Corporation
Wistron Information Technology and Services, Inc. (Wistron ITS) is a software services provider that
offers Asian Language G-Localization, Software Development, Solution Implementation, and Local Greater
China Support. The company has modern, strategically located centers throughout greater China, with
support offices in Japan and the U.S.
Wistron ITS has yielded an impressive array of clients ranging
from Fortune 500 corporations to rapidly growing regional Asian firms.
8
Design
Wistron provides comprehensive, in-depth, integrated design services. Various
experienced design teams work together from the initial product conceptualization
phase on through NPI for transition to our manufacturing centers. Design services are
conducted in-house with a combination of industry standard and Wistron-designed
equi pment and technology. Our focus on ICT products allows Wistron's talented
engineering base to focus on the related skill sets, technology, processes and
equi pment used to support our customer needs and remain a leader for product
development in this industry.
Early in the design process Wistron's design philosophy and process flow includes
design for manufacturing (DFM), design for test (DFT), as well as design for service
(DFS) elements. This means that Wistron's design cycle includes and integates as
much as possible all engineering tasks from product concept development to all
related and prototyping and testing teams, as well as incorporating necessary
after-sales service teams requirements.
Incorporating of DFM, DFT and DFS elements as early as possible into the product
development life cycle facilitates the subsequent manufacturing processes. NPI for
transition to our manufacturing centers is streamlined as many potential obstacles
are managed early in the process. In addition, we increase customer confidence in
the overall product design feasibility and schedule for volume production.
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Industrial Design
Concept design development
Prototyping
3D modeling
Working samples
Design
Mechanical engineering
PCB circuit design/layout
Mechanical and electrical modeling
Structural design and testing
Thermal testing at component, system, rack level
Software
Packaging design
System acoustics, EMI, safety design
DFM, DFT, DFS reviews
BIOS development
Communication S/W
Driver/Utilities
Large-scale testing equipment
Temperature and humidity chambers
Shock, package drop, vibration equi pment
Semi-anechoic chamber
ESD and electromagnetics immunity test room
Thermal shock tester
Walk-in temperature and humidity chamber
10-meter EMC compliance test chamber
¡ RF device test chamber and network analyzer
Reliability / Environmental testing
Sound pressure and sound power acoustics
Recording and playback performance of audio system
Surge immunity test
Power on/off tests
Electrical fast transient / Burst immunity test
Voltage di ps and short interruption immunity test
Certifications
UL
CSA
TUV
Electrostatic discharge immunity test
EMC test
Harmonic current emission test
¡ Thermal profile measurement ·
Temperature and humidity tests
¡ Mechanical durability tests
Srmko, Nemko
¡ CCC
FCC
DC margin test
¡ Complex margin test
Line voltage/frequency test
Air flow evaluation
Altitude test
Torture tests (bake, spill, free drop)
VCCI
CE Mark
¡ BSMI
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Product development
Design
Wistron's Industrial Design teams are part of the initial teams brought in to
support our customers. Wistron role is to understand every aspect of the overall
product direction. From this understanding, Wistron addresses all related
engineering challenges, such as material/styling considerations, component selection,
functionality (e.g. wireless features), testing challenges, volume manufacturing
stress, packaging and environmental impact.
Customers rely on Wistron to provide a variety of design related engineering
services to match their product development requirements. Wistron's in-house
capabilities include all aspects of product conceptualization on through to
prototyping. Wistron's teams provide a range of services including comprehensive
thermal, power, structural and reliability engineering services tailored for ICT
products.
Branded suppliers of electronics products are now introducing more market-oriented products
which must meet higher customer demands in a variety of areas. Now, more than ever, products
must utilize the proper design for ergonomics, "looks" and sometimes simply feature uniqueness
from a market segmentation point of view.
Fashionable, beautiful products with robust features are now essential. Wistron ID teams have the
full range of product development experience for commercial and consumer products. This allows
for quick and practical interaction with customers to find the perfect design that matches their
market requirements.
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Testing
Design
Wistron utilizes a full suite of industry standard testing equi pment to ensure durability, strength and reliability.
Tests ensure that all aspects of product development are thoroughly analyzed. Our testing facilities allow us and
our customers to validate the design and feasibility of manufacturing the product prototype. Comprehensive
in-process testing during the product development stage means early detection of necessary engineering changes
to meet customers' reliability requirements.
In addition to standard rigorous testing procedures, our testing engineers design unique product-specific testing
equipment and processes. A focus on ICT products means Wistron accumulates valuable testing experience allowing
Wistron to pinpoint areas of potential problems in specific types of products. In this way, Wistron can match or
exceed our customers standards for product reliability.
The overall goal is to increase speed-to-market with high-yield
manufacturing, while decreasing future failures in the field. Early
detection and correction of defects in the early stages of product
development can lead to significant reductions in problems during
volume manufacturing, as well as a reduction in service costs due to
high failure rates and warranty costs.
Regulatory Certifications
Our in-house regulatory testing facilities provide our customers access to professional testing services
and quick turnaround times. Wistron's qualified personnel and numerous labs utilize a vast array of
equi pment and technology to allow for market specific and global accreditation approvals. For global
customers looking to market their products around the world, Wistron offers a comprehensive suite of
international regulatory certifications.
Wistron labs not only support Wistron designed products and our
OEM customers' products, but also provide various certification
services to outside companies who simply wish to utilize our
professional labs and personnel. An example is Wistron’s Lungtan
EMI testing laboratory providing certification services for nonWistron related products.
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Manufacturing
Wistron has a long history of strong manufacturing services. We offer a full suite
of industry - leading manufacturing services, from PCB assembly, sub-systems assembly,
system integration (including CTO/BTO product assembly) to all related in-process
quality assurance testing. The manufacturing process for the world's most respected
brand name products are coordinated amongst several plants on different continents.
Experience means that Wistron can seamlessly integrate the product development
stages with the required manufacturing processes to create an efficient NPI process.
Wistron knows the many concerns of our customers, so we developed a manufacturing
process and IT infrastructure based on a flexible, efficient approach to manage our
customers' changing requirements.
All processes are managed by a robust shop floor control system (SFCS) that allows
constant monitoring and corrections. Through our Order Tracking System (OTS)
customers track products down to component levels.The links between customers
and Wistron provide the necessary information flow to maximize the production
process efficiency. This enhances our customers' overall product introduction
planning as well as preparations for the after-sales servicing of products upon
reaching the marketplace.
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Manufacturing capabilities
System integration
- Flow-line and workcell line types
- BTO (build-to-order)
- CTO (configure-to-order
PCB
-
Manufacturing
assembly
Lead Free Process
No-Clean Double Side SMT and Wave Soldering Process
N2 Reflow Soldering Process)
Ultra Fine Pitch/0.4mm Component Assembly Technology
Fli p Chi p Assembly Process
High Layer Count PCB Assembly Process
Ceramic Column Grid Array Assembly Technology
High Density Press Fit Connector Assembly Technology
Quality management programs
XCSA (Extended Customer Simulation Audit)
OOBA (Out-of-box audit)
FMEA (Failure mode effects analysis)
TQM (total quality management)
ORT (on-going reliability test)
DQA (design quality assurance)
DVT (design verification testing
SQA (supplier quality assurance)
CIP (continuous improvement program)
Testing applications
PCB test
¡ ICT (in-circuit tester)
ATE (auto test equi pment)
Fly probe
AXI (automated x-ray inspection)
AOI (automated optical inspection)
Functional test
System integration test
Pre-Run-in Test
Run-in test
Final Test
Wireless & Telecom
Communication Test
¡ Multi ple S/W platform
ESS (environmental stress screening)
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Assembly services
Manufacturing
Wistron offers a complete set of board-level and systems-level assembly services to maintain pace
with the increasing needs of our customers. Wistron customers can utilize our manufacturing services
for various products using different manufacturing modes. Wistron provides standard final system
assembly as well as configure-to-order (CTO) and build-to-order (BTO) models.
Wistron's IT systems allow for CTO and BTO models to operate utilizing efficient
cooperation between our product line schedulers, component suppliers and customers.
Planned turnaround times for CTO and BTO production are achieved by systematic
process control. Wistron’s integrated systems allow for assembly-by-one and ship-by-one
processes.
Quality assurance
In-process quality assurance processes at the manufacturing level ensure that Wistron is able to execute
the production plan as scheduled while meeting the quality expectations of our customers. The testing
process starts with close examination of in-coming components to ensure supplier quality and ends with
OOBA final assembled and packaged sample testing. In between, a full suite of standard industry tests is
implemented along with Wistron-designed testing stations that exceed our customers' normal requirements.
Wistron testing processes were developed through years of experience in manufacturing ICT
products. At every stage of the manufacturing process a battery of tests confirms that
original product designs are accurately met and that any in-process manufacturing
problems are quickly corrected.
Leading edge tools, methods, and expertise combine to provide the in-depth analyses required
to detect board/component defects and volume manufacturing specific problems for ICT
products. Determining the root cause of failures, QA engineers help to eliminate the potential
for similar problems occurring in the future and improve overall manufacturing standards.
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Supply chain management
Netherland
Denmark
United Kingdom
Poland
Canada
Ireland
Czech Republic
Spain
USA
China
Hungary
Mexico
Germany
UAE
Brazil
Manufacturing
Wistron plays a key role in understanding and controlling each step in
the entire supply chain. Through a highly integrated project management
process flow, sophisticated IT systems and close management / knowledge
of component suppliers, Wistron helps ensure optimum utilization and
efficiency of the supply chain. Thus, customers are confident that product
development on through to volume manufacturing and after-sales service
is well-managed.
South Korea
Japan
Singapore
Malaysia
South Africa
Australia
Wistron hub location
Even with the use of integrated components, the total number of components
to be managed for each product can be staggering. And with shrinking life
cycles more products are entering the market at ever increasing speeds.
Servicing our customers from different manufacturing centers and managing
the supply hubs around the globe adds to the complexity. Our customers
increasingly rely on Wistron to work closely with them to develop the
optimum component planning and final system delivery, as well as the
on-going, future component supplies for supporting the after-sales service
function.
Supply Chain Management
Wistron Order
Management
(WOMS)
Wistron
Planning & Manufacturing
(SCP, ERP, SFSC)
SRM
Wistron's set of IT platforms are integrated into our overall supply chain
management system and our customer's product development cycle—an example
is our Wistron Order Management System (WOMS). For suppliers, our Wistron
e-Procurement Portal (WePP) and Supplier Corrective Action Report (SCAR)
supports linkage and feedback with our suppliers systems' for efficient
component management. Other IT systems, such as the Enterprise Resource
Planning (ERP) System, Product Data Management System and Manufacturing
Information Center (MIC), serve as the back-bone for information flow to
related parties for overall manufacturing control.
Customers
(WePP, Web-I/F)
Suppliers
Web-I/F
Forwarders
CRM
(EDI-I/F, Web-I/F)
Wistron
T racking Systems
(MIC, PT S, OT S)
Wistron
Distribution
(EPS, PPS)
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Service
The after-sales service arm of Wistron provides a comprehensive array of flexible,
innovative service solutions and possesses vast experience supporting ICT products.
Wistron's service teams join initial discussions with customers' product development
teams to plan long-term after-sales service programs. Thus, at product launch time,
customers confidently enter the market knowing their valuable brand image will be
maintained in the marketplace through efficiently managed product support
programs.
Each product has different service needs and the needs may differ per market.
Wistron works closely with customers and customers' other existing service partners
to develop the optimum after-sales service program for each product. Wistron may
lead the service function or play a supporting role, depending on customer's existing
service plans in each market. The various Service business models are developed
to meet specific product and market requirements, while providing the efficient
linking points to other related service providers in the service chain.
Advanced, yet extremely practical, IT solutions allow Wistron to manage every aspect
of the service chain in real-time on a global basis and link closely with related
outside parties. Service teams link directly into customers' and other service
providers' ERP and SCM systems providing the most efficient exchange of information.
Interfacing collaboration allows for maximum efficiency in dealing with complex
reverse logistics.
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Product life cycle planning
Commodity substitution programs
Spare parts buffer planning
Substitution parts qualification
Service
Components last buy management
Warehouse and fulfillment
Parts recycling
Repair capability
Upgrades, testing, inspection services
System repair
System advance exchange
System refurbishment
¡ Component RMA
Component repair, refurbishment, rework
Component original vendor warranty redemption
Service business models
Hub-to-hub FRU (field replaceable unit) swap service
¡ Hub to ASP/TPM (third party management) FRU swap service
¡ CRU (customer replaceable unit) service
Hub-to-hub system (batch swap service)
¡ Depot A to A service (original repair, swap, mail-in/carry-in)
Outsourced Service (for non-Wistron made products)
Document / Training support
Service manuals
¡ Customer service engineering repair training materials
Channel repair training materials
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Program planning
Service
Wistron's after-sales service programs cover various levels of the service
process chain. These programs are offered to our OEM customers, as well
as to outside customers wishing Wistron to support non-Wistron produced
products. Wistron's flexibility and experience allows us to either fit into
our customers' existing service process chain to provide support where
needed or take control and manage various layers of the chain.
For OEM customers, we work closely with customer's product development teams to understand and suggest a future service repair program. The overall goal
is to create the strongest service program possible which can be supported adequately at product launch time, during product warranty periods and even
beyond warranty periods. For non-OEM customers, Wistron can diagnose and repair faulty products that it did
not originally produce, providing needed emergency support or standard long-term service planning and coverage.
Programs are customized to fit specific products and markets. Wistron's programs include full repair capability,
reverse logistics, warehouse management, documentation support, training materials, and EDI linkage with comprehensive
IT solutions. Program business model coverage includes FRU and CRU services, hub management and depot repair
services. Wistron's engineering teams also manage the special requests, such as specific testing and repair processes,
identified by customers as necessary to meet their changing requirements.
Customer support
Top-level objectives for customer support include improving product service repair turnaround times, maintaining short- to long-term spare parts planning
systems, and creating efficient and easily managed information databases at all levels of the service chain. Technology, experience and a practical approach are
used to meet these objectives. Customers benefit by lowering their overall involvement, and thus cost, in the service cycle of activities.
Wistron meets service objectives with integrated IT systems created to support personnel worldwide, as
well as other Wistron departments involved at various stages of the service supply chain. Extensive
information databases are linked to all RMA service centers, RTV operations, warehouses, and repair centers,
as well as all related logistics teams. Repair orders, current repair status, end-user information, and
testing results are parts of the integrated and comprehensive repair control flow available for daily
review or periodic summary analysis.
Customers have access to Wistron's service IT systems through customized service support web pages.
Meanwhile, Wistron's service teams can provide the necessary EDI links to customers' call centers, as well
as their existing ASPs, in order to exchange the daily data necessary for prompt, efficient and cost
effective repair operations. Transparent, detailed information is tailored to fit into the service management
processes of all of the repair related parties at all levels. This not only allows our customers to audit
the performance of Wistron and local ASPs, but also provides the necessary data for customers to
fine-tune their own service-related operations.
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Contact Us
Wistron Corporation
21F, 88, Sec. 1, Hsin Tai Wu Road., Hsichih,
Tai pei Hsien 221
Taiwan, R.O.C.
Telephone:
Facsimile:
886-2-8691-2888
886-2-8691-2188
Customer relations
Enterprise products (Servers, Storage)
E-mail: [email protected]
Investor relations office
Mike Liang
E-mail: [email protected]
Mobile products (Notebooks, handheld devices)
E-mail: [email protected]
Vendor relations
Stanley Hsiao
E-mail: [email protected]
Corporate Communications
John Collins
E-mail: [email protected]
Joyce Chou
Email: [email protected]
Manufacturing services
Ben Cheng
E-mail: [email protected]
Product technology
Brian Chong
E-mail: [email protected]
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