annual report - Southern Illinois Healthcare
Transcription
annual report - Southern Illinois Healthcare
ANNUAL REPORT 2014 A MESSAGE FROM OUR CEO, REX BUDDE Never before has there been a time to embrace change as a means of overcoming the challenges and embracing the opportunities to deliver the highest quality healthcare to southern Illinois. Between new and emerging technologies, new options regarding insuring their families, and the need to address ongoing chronic care and an aging population, those we serve face options that are seemingly endless. While navigating the winds of change, we at Southern Illinois Healthcare remain proud of our continued mission to improve the health and well-being of all of the people in the communities we serve. As a healthcare system, we work hard every day to meet this need in spite of ever growing challenges. As we look back on the past year, we celebrate the many contributions of our dedicated staff and talented providers to the people of this region. With multiple medical options for your healthcare, the SIH team has defined itself with unique approaches and expertise that can only be found locally, only at SIH. Rex Budde Steve Sabens President & CEO SIH Board of Trustees Chair BOARD OF TRUSTEES Steve Sabens, Chair Terrence Glennon, MD RETIRED CARBONDALE COMMUNITY HIGH SCHOOL SUPERINTENDENT PHYSIATRIST, RIC AND SIH PARTNERSHIP W. Eugene Basanta, Vice Chair Morton Levine PROFESSOR, SIU SCHOOL OF LAW PARTNER, BARNETT AND LEVINE, CPA'S Marlene Simpson, Secretary Debra McMorrow HERRIN CITY CLERK PRESIDENT AND CEO, LEARNING SERVICES Michael W. Absher Bob Mees CHAIRMAN, WATERMARK AUTOMOTIVE GROUP OF COMPANIES PRESIDENT EMERITUS, JOHN A LOGAN COLLEGE Harold Bardo George O'Neil DIRECTOR, SIU MED-PREP RETIRED EXECUTIVE DIRECTOR, SHAWNEE HEALTH SERVICE Rex Budde Marsha Ryan, MD PRESIDENT AND CEO, SOUTHERN ILLINOIS HEALTHCARE GENERAL SURGEON CHAIRPERSON, SIH FOUNDATION BOARD OF TRUSTEES Kathleen Fralish RETIRED PRESIDENT AND FOUNDER, CENTER FOR COMPREHENSIVE SERVICES ANNUAL REPORT 2014 TABLE OF CONTENTS SIH Medical Group 2 BJC Collaborative 3 SIH Cancer Institute 4 New Life 6 SIH Brain & Spine Institute 7 Prairie Heart Institute 8 Imaging Services 10 Orthopaedic Bone & Joint Center 10 Swing Bed 11 Office of Clinical Research 12 Quality Health Partners 12 Patient Portal 13 SIH Foundation 14 Community Benefits 18 Economic Impact 21 ANNUAL REPORT 2014 1 SIH MEDICAL GROUP SIH MEDICAL GROUP Center for Medical Arts SOUTHERN ILLINOIS MEDICAL CARE ANNOUNCES NEW NAME Over the past seven years, SIMS has grown in size and in sophistication. Over time, it also outgrew its name. What began as a simple label for a handful of providers has evolved into an organization with over 200 providers and over 450 employees. An organization that today provides quality breadth of healthcare available nowhere else in the region, one that allows skilled staff and excellent physicians to perform at the highest levels. A new name, SIH Medical Group, reflects the growing list of new providers who have come to the region to expand local access to specialty services. At SIH Medical Group, the vision is nothing short of being the region’s best medical practice—where the highest level of quality healthcare is not simply a goal, but a daily expectation. SIH Medical Group is a brand unique to the way of practicing medicine and delivering care. It’s about you, it’s about the patients and it’s about southern Illinois. Advanced Laparoscopic General & Bariatric Surgery Allergy/Immunology Audiology Breast Surgery Cardiothoracic Surgery Center for Wound Healing Colorectal Surgery Emergency Medicine Family Medicine Gastroenterology & Hepatology General Surgery Geriatrics Gynecology & Gynecologic Surgery Hematology & Oncology Hospitalist Infectious Disease 2 Internal Medicine Interventional Pain Management Nephrology Neurology Neurosurgery Occupational Medicine Orthopedics Otolaryngology Palliative Care Pathology Pediatrics Plastic & Reconstructive Surgery Podiatry Prompt Care Pulmonary & Critical Care Medicine Surgical Oncology Urology ANNUAL REPORT 2014 The New Name in Exceptional Care SIH MEDICAL GROUP Scan the QR code to read more about SIH Medical Group BJC COLLABORATIVE SANDRA VAN TREASE, GROUP PRESIDENT OF BJC HEALTHCARE AND REX BUDDE, PRESIDENT & CEO OF SIH SIH JOINS THE BJC COLLABORATIVE September 10, 2013, SIH announced a deepened relationship with one of the nation’s most respected healthcare organizations— BJC HealthCare. SIH was invited to join the BJC Collaborative, a partnership among healthcare systems throughout Illinois, Missouri and Eastern Kansas. BJC HealthCare in St. Louis, MO, Memorial Health System in Springfield, IL, Saint Luke’s Health System in Kansas City, MO and CoxHealth in Springfield, MO founded the Collaborative in October 2012 to improve the quality and efficiency of patient care in this broader region. Blessing Health System in Quincy, IL joined in May 2013. SIH became the sixth Collaborative partner to join the group since its inception. While remaining independent, BJC Collaborative members work together to improve access to and quality of medical care for patients, create additional efficiencies to benefit our communities, achieve savings and lower healthcare costs. A significant benefit of the BJC Collaborative is enhanced access to St. Louis healthcare resources, where SIH patients are frequently referred for specialized medical care or treatment. “SIH has taken a bold step in the rapidly changing face of healthcare and aligned itself with an excellent group of healthcare providers,” said SIH President and CEO Rex Budde. “This relationship is powerful. It provides SIH with access to the shared expertise of the Collaborative partners to work together on population health management and adapt to changes coming out of managed care.” The BJC Collaborative also offers SIH the opportunity to participate in multiple existing initiatives, to the benefit of SIH and the communities it serves. Those initiatives include: Population Health Management: Population health information and assessment, physician recruitment and engagement strategies, including Accountable Care Organizations and medical home development Clinical and Service Quality: Performance improvement, staff development and training, including eLearning, management and leadership development, clinical skills training, clinical decision support, safety event reporting and emergency preparedness Capital Asset Management: Supply chain relationships, facilities design, clinical engineering, technology evaluation, energy conservation and facilities management Financial Services: Capital resource evaluation analysis, treasury options, revenue cycle, business intelligence and actuarial expertise Information Systems and Technology: Meaningful use of health IT, data center management, data warehousing, software applications, hardware configurations and emerging technologies, data security and patient confidentiality BJC COLLABORATIVE Scan the QR code to watch Rex Budde, Steve Sabens, and Sandra Van Trease speak at the BJC Collaborative press conference from September 10, 2013. ANNUAL REPORT 2014 3 SIH CANCER INSTITUTE SIH CANCER INSTITUTE GROWING A CANCER CENTER “We can always do better. Our region and families deserve better. And this comprehensive cancer center provides us with the opportunity to do just that. I promise you. We are going to do this right.” — Rex Budde, PRESIDENT & CEO OF SIH BREAKING GROUND What an exciting time for southern Illinoisans as SIH and a gathering of nearly 400 people witnessed the ground breaking at the physical location of the new SIH Cancer Institute in Carterville. The months of planning, discussions and fundraising had now become a tangible moment of progress. People could feel the energy in the air. What has been worked on for so long is now becoming a reality. “We can always do better. Our region and families deserve better. And this comprehensive cancer center provides us with the opportunity to do just that,” said SIH President and CEO, Rex Budde. “I promise you. We are going to do this right.” CANCER CENTER GROUND BREAKING October 2013 4 ANNUAL REPORT 2014 ELEMENTS OF THE CANCER CENTER Comprehensive Care Under One Roof Radiation Oncology Medical Oncology Surgical & Specialty Clinic Infusion Center Cancer Rehabilitation Pharmacy Patient Navigation Cancer Registry Resource Center Boutique Healthy Cafe Chapel Education Support Groups/Services Complementary Therapy Administration SIH CANCER INSTITUTE Artist's rendering. INSPIRING HOPE THROUGH ART The cancer center design is infused with nature. Hoping cancer patients can draw strength from the southern Illinois earth, its elements and its beauty, the center features environmentally-friendly resources. One invaluable resource is the talent of many artists in this region. Since this project is being built by the people, for the people of southern Illinois, local artists were invited to learn about the cancer center and given an opportunity to use their talents to inspire hope for cancer patients. We were overwhelmed by the level of interest. With a generous donation, we were able to offer several opportunities for artists to showcase their work. CAMERON SMITH RAISE THE BEAM Raising a cancer center requires raising the support and excitement within our community. Throughout February, a ceremonial 22ft steel beam, part of the infrastructure at the new cancer center, was transported to the SIH hospitals for signatures and messages of pride, strength and reflection. The final stop was at the SIU Salukis Go Pink basketball game, honoring those who’ve battled the disease. After gathering thousands of signatures and messages across the community, the beam was raised and put in its permanent home in the new comprehensive cancer center on February 27th. “This beam will be a placed in a location where all cancer patients and caregivers will pass under it. We wanted this to be a symbol of strength that all of us at SIH work for. It also represents all that the community has given to their friends and family members; and the strength and support they need through their journey.” —Jennifer Badiu, SIH System Cancer Care Services Director. Cameron Smith of the Douglas School Art Place in Murphysboro, IL displays his glass work. SIGNING THE BEAM George Kao, MD and Rex Budde, President & CEO of SIH RAISE THE BEAM VIDEO Scan the QR code to watch the video of the beam being raised at the new SIH cancer center ANNUAL REPORT 2014 5 NEW LIFE JUSTIN WISEMAN Resident of Elderado, IL. GAINING WEIGHT, LOSING HOPE In 2011, weighing nearly 600 pounds, 26 year old Justin Wiseman thought his life was over before it even began. He had been overweight his entire life. At the age of 6, he weighed 100 pounds. Even back then, he understood he wasn’t like everyone else. (Playing on the teeter totter was no fun for him because he was always at the bottom.) By the age of 26, he suffered on a daily basis because of his weight. He endured severe type 2 diabetes, high blood pressure, sleep apnea, joint pain, emotional distress and cirrhosis of the liver. He was practically home bound. There were so many things he wanted to do, but his weight always held him back. New Life Weight Loss Center received the Metabolic & Bariatric Surgery Accreditation & Quality Improvement Program in April of 2013. They are the only MBSAQIP accredited Bariatric Surgery Center in a geographic region that stretches from southeast Missouri to central Kentucky. New Life Weight Loss Center offers the only comprehensive bariatric program in the area. 6 GAINING COURAGE, LOSING WEIGHT 400 POUNDS LIGHTER & ON TOP OF THE WORLD One day, Justin watched a documentary on television of a morbidly obese woman who had died during the filming of the documentary. She was so overweight; she required a special casket and a crane to lift it. “In that moment, I knew I had to turn my life around. I couldn’t let that be the end to my story. But I also knew that I was the only person who could make that change happen,” said Justin. He found the courage to make an appointment with Dr. Naresh Ahuja at New Life Weight Loss Center at Herrin Hospital, only to be told that Dr. Ahuja couldn’t perform surgery on him because his BMI was too high, which elevated surgical risks. Dr. Ahuja told Justin he had to lose at least 100 pounds before he could perform surgery. Justin was devastated and ready to throw in the towel. But through the encouragement of his mother, Dr. Ahuja and the staff at New Life Weight Loss Center, Justin successfully lost 130 pounds. Through this tough period, Justin created a ‘Live It’ list. It had the same concept of a ‘Bucket List,’ except it was a list of all the things he wanted to live for and accomplish. “During this time when I had to lose weight on my own, I was tormented by my hunger. I had to put my mind on other things, so I created a ‘Live It’ list. This list not only got me through my cravings, but it opened my eyes to see how much I needed to live my life,” Justin said. On January 16, 2012, Dr. Ahuja performed gastric sleeve surgery on Justin. That day changed Justin’s life forever. He lives life to the fullest and never looks back. He worked so hard to fulfill this accomplishment, but knows that he couldn’t have done it alone. Dr. Ahuja and the whole New Life Weight Loss Center staff were beside him every step of the way, from follow up appointments to support groups sponsored by New Life Today, Justin has lost over 400 pounds. He now wants to lead a support group and has dreams of working with bariatric surgery patients or the morbidly obese population. Every day, Justin adds to his “Live It” list and every day, he’s marking accomplishments off. His number one goal in life right now is to help others. “I want to get my story out there to help people. I want them to know they’re not alone and that there is hope. It was a difficult road, but if I can do it, anyone can.” ANNUAL REPORT 2014 JUSTIN'S NEW LIFE COMMERCIAL Scan the QR code to watch the Only SIH commercial about Justin's journey with New Life. SIH BRAIN & SPINE INSTITUTE INTRODUCING THE SIH BRAIN & SPINE INSTITUTE What used to be Trinity Neuroscience Institute was rebranded as the SIH Brain & Spine Institute. All of the brain and spine needs are now under one roof. The collaborative approach includes a team of neurosurgeons, neurologists, interventional pain physicians, physiatrists, nurse navigators, rehabilitation professionals and other advanced practitioners. Nurse navigators were added to support the provider team by previewing treatments and answering questions with the patient while communicating the patient status in real time with the referring physician. Nurse Navigators at the SIH Brain & Spine Institute use a web-based software, Priority Consult, to conduct patient intake, triage and navigation. THIS INVOLVES: • Collection of treatment information • Coordinating physician review of the medical history • Providing patient education • Facilitating triage and scheduling with spine specialists The nurse navigator supports the provider team by previewing treatments and answering questions with the patient while communicating the patient status in real time with the referring physician. As a patient advocate, the nurse navigators create and coordinate critical linkages between the clinical, administrative and any other elements of care, adding value to each step in the process and enhancing the effectiveness of each treatment. By using SIH Brain & Spine Institute, the physician will help the patient receive timely treatment, save staff time in coordinating additional patient care, be kept informed with progress reports and enhance the patient experience by leveraging these valuable services. ANNUAL REPORT 2014 7 PRAIRIE HEART INSTITUTE DR. DANIEL CORREA DE SA Cardial Electrophysiologist DR. VARADENDRA PANCHAMUKHI, DR. SON P. LE & DR. RAED AL-DALLOW Prairie Interventional Cardiologists HEART RHYTHM SERVICES PRAIRIE VASCULAR SERVICES Prairie Heart Institute Southern Illinois Healthcare reached a great milestone when heart rhythm specialist, Dr. Daniel Correa de Sa joined Prairie in 2013. It’s estimated that some three million adults in the US are diagnosed with atrial fibrillation, the most common of all the arrhythmias and the most common cause of stroke. Afib, as it is often called, creates a disorganized “flutter” of the heart muscle. Patients in southern Illinois were regularly sent to Springfield for treatment of this disease. “For SIH to understand the need for electrophysiology services in the region and support it is admirable,” said Tony Capuano, system director of cardiovascular services. “For a 150-bed hospital we’re demonstrating services a 500-bed hospital would provide. Cardiovascular services in southern Illinois just became extremely comprehensive.” Services began in July 2013 and have been very successful. “Being able to start a cardiac ablations program at the hospital significantly improves the quality of life and increases survival rates for arrhythmias,” said Dr. Correa. Medicine is constantly evolving with more innovative techniques and less invasive, yet more complex procedures. In the world of treating vascular disease, Prairie Vascular Services has brought southern Illinois patients this very thing. Vascular surgery was once the primary course of treatment for diseases such as peripheral arterial disease, aortic aneurysms and carotid arterial disease—all blood flow problems outside the heart. But many vascular procedures can now happen under mild sedation, in the outpatient catheterization lab at Memorial Hospital of Carbondale. Patients find the experience much more pleasant and less frightening. The program is more than that, however. Prairie Vascular Services provides comprehensive evaluation and diagnosis by vascular specialists who then collaborate with the primary care physician. “Many systems are affected by vascular disease, making accurate diagnosis, treatment and management essential,” said Al-Dallow. Through Prairie Vascular Services, patients get a comprehensive diagnostic work-up. With that information, specialists work with patients and their doctor to give them a better understanding of the vascular disease process, treatment options and available management protocols. “Our patients appreciate the ability to recover quickly from the procedure, the very short hospital stay, and their ability to return to work within a couple of days.” — Dr. Raed Al-Dallow, INTERVENTIONAL CARDIOLOGIST 8 ANNUAL REPORT 2014 CONNIE HARVEY Connie Harvey, a resident of Marion, IL, playing basketball with her daughter. CONNIE WILL NOT BE DEFEATED The last eight years have been a struggle for Connie. But she defines the word “survivor.” She’s battled breast cancer, lung cancer and skin cancer…and won. But, affects of chemo and treatment had compromised some of her vessels in her legs. Walking became a horrible chore. Independence is something Connie values. The pain in her legs made it difficult to even get through the grocery store. “I’d map out my trip to the grocery store. My legs would allow for four to five minutes to get in and get what I needed before I had to sit. I’m only 61 and I refuse to use one of those scooters!” Connie’s constant leg pain was due to peripheral arterial disease (PAD). PAD is a blood-flow issue to the legs or peripherals. If left untreated, it can eventually lead to amputation. People with diabetes or heart disease are especially at risk. To fix the problem, her first and second approach was a surgical procedure at Paducah, but with blood-clotting difficulty, the attempts were a failure. TIME FOR A NEW SOLUTION CONNIE JUMPS FOR JOY Prairie Vascular Services in Carbondale is a specialized area of Prairie Heart Institute dealing with vessels outside the heart. Dr. Raed Al-Dallow had a complex, yet minimally invasive way to increase blood flow to Connie’s legs. “She had severe blockage in her lower aorta leading to the arteries in her legs. And because of previous health issues, the procedure was quite difficult,” remarked Al-Dallow. But for Connie the minimally invasive approach was surprising, “I couldn’t believe it. It was so easy. I was awake through the entire thing!” Now she feels better than she did at 51. “I asked Dr. Al-Dallow, ‘Can I jump on a trampoline? Can I play basketball with my grandkids?’ He said ‘Yes!’” She has no intention of staying down. She’ll be visiting her daughter in Tennessee and intends to walk all through Dollywood. If that wasn’t enough, Connie is determined to challenge her children and grandchildren to a basketball match. “I’m not taking this sitting down,” she says. “I’m afraid if I were to allow people to help me do the normal everyday things, it would mean that I’m giving up. I don’t give up.” CONNIE’S STORY Scan the QR code to read more of Connie’s story. ANNUAL REPORT 2014 9 IMAGING SERVICES ALL NEW 3T MRI Located at Memorial Hospital of Carbondale. CENTRALIZED SCHEDULING 3T MRI This year also heralded centralized scheduling for diagnostic imaging provided by Imaging Services. One number, 855.457.0100, is all that is needed to schedule X-rays, CT Scans, MRIs, Ultrasound and other diagnostic testing at eight locations. The new number offers quicker access, greater flexibility and better convenience for physicians and office staff. In April of 2013, the region’s first and only 3T MRI (Magnetic Resonance Imaging) became operational at Memorial Hospital of Carbondale—bringing the most powerful magnet clinically available to the people of southern Illinois. The 3T MRI delivers crisp, high-quality images permitting more accurate diagnoses. Additionally, the new MRI offers a more comfortable imaging experience, boasting a more spacious opening and a shorter magnet design. The number serves the following locations: • Memorial Hospital of Carbondale • Herrin Hospital • St. Joseph Memorial Hospital • Center for Medical Arts • Logan Primary Care Herrin • Logan Primary Care West Frankfort • Miners Memorial Health Center • Benton Professional Building Patients may also use the number to reschedule or move the location of an imaging appointment. ORTHOPAEDIC BONE & JOINT CENTER July 2013 brought the opening of The Orthopaedic Bone & Joint Center at Herrin Hospital. The Orthopaedic Bone & Joint Center is host to Joint Camp, the only Joint Commission-accredited program for hip and knee replacement within a 100-mile radius. Since the opening of the Orthopaedic Bone & Joint Center, over 290 hip and knee surgeries have been performed. The 13-bed unit also houses a gym for recovering patients to work with Rehabilitation Institute of Chicago-trained therapists. 10 ANNUAL REPORT 2014 REGIONS FIRST & ONLY 3T MRI Scan the QR code to read more about the region’s only 3T MRI. SWING BED SWING BED SUCCESS The Swing Bed program began at St. Joseph Memorial Hospital in November 2013. They experienced strong success with 63 patient admissions in April and are now up to their 100th admission. The program is a short-term skilled nursing and rehabilitation program that allows the patient the additional care needed to recover after a debilitating illness or surgery while staying closer to home. In many cases, patients are not ready to return home after a hospital stay, they need more time to strengthen and heal before they can step back into the routine of independent living. The Swing Bed program offers the benefit of highly skilled healthcare professionals from diverse fields that work together as a team. The team follows a written plan of care to help each patient achieve and maintain an optimum level of independent functioning. “Many patients had never heard of the Swing Bed program in advance of it's introduction. Patients are providing good feedback in how they were cared for and assisted through their recovery process” said John Brothers, Administrator. “The families are engaged by our multidisciplinary team which helps them to become a part of the recovery process.” Examples of conditions benefiting from the Swing Bed Program include: • Recovery from major surgery • A major accident • Stroke • Pain management • Wounds which are not healing or need special care • Nutritional therapy • IV therapy or antibiotics • Rehabilitation therapy: physical, occupational, speech or respiratory “Many patients had never heard of the Swing Bed program in advance of it's introduction. Patients are providing good feedback in how they were cared for and assisted through their recovery process. The families are engaged by our multidisciplinary team which helps them to become a part of the recovery process.” — John Brothers, VP/ADMINISTRATOR ANNUAL REPORT 2014 11 OFFICE OF CLINICAL RESEARCH SIH OFFICE OF CLINICAL RESEARCH Institutional Review Board meeting Hospital systems that conduct research help provide comprehensive care to patients. Plus, it gives physicians the ability to contribute to the scientific body of knowledge and promote medical innovation. Conducting clinical research is an exciting endeavor, yet it is a complex process that varies considerably from study to study. Collaborating with SIH staff and physicians is necessary to maintain the integrity and the conduct of the study. In addition, in order to do research, hospitals and clinicians must stay in compliance with federal and international human research protections regulations. The SIH Office of Clinical Research is the liaison between all the moving parts: patients, investigators, the sponsors and the overseeing research body, the SIH Institutional Review Board (IRB). In just a short year, the SIH Office of Clinical Research has not only met, but exceeded expectations in managing a variety of clinical trials. In fact, the team successfully initiated six new clinical trials in the specialties of neurology, oncology, infectious disease, cardiology and peripheral arterial disease last year. The SIH Office of Clinical Research is housed at The Place at University Mall in Carbondale and is actively enrolling patients in a variety of these clinical trials. If you are interested in learning more about the various trials that are currently underway, contact System Clinical Research Coordinator, Christy Kampe at 618.457.5200, extension 67037. QUALITY HEALTH PARTNERS QUALITY HEALTH PARTNERS OF SOUTHERN ILLINOIS It was an exciting and successful year for Quality Health Partners of Southern Illinois (QHP). QHP represents a collaboration of physicians and hospitals in southern Illinois seeking to improve access and quality of care for those they serve. Participating providers and staff succeeded in achieving “clinical integration” status. By becoming clinically integrated, QHP has proven the ability to measurably improve the quality of patient care in southern Illinois. These measurements are available to all QHP providers and staff through the Patient Registry. This registry was released this year to monitor clinical performance for all attributed patients according to quality standards and targets determined by the QHP Clinical Committee and Board of Managers. During the year, Physician Hospital Organization (PHO) agreement negotiations began with Health Alliance. After eight months of proposals and counter-proposals, Quality Health Partners and Health Alliance agreed to terms on a 33-month PHO agreement that became effective April 1, 2014. Physician leadership in QHP has been significant and vital to its early success. In 2012 Dr. Marci Moore-Connelley became QHP’s initial Chief Medical Officer. As chair person of the Clinical Committee, Dr. Moore-Connelley along with the Interim Board of Managers and Clinical Committee oversaw the successful development of many aspects of the clinical integration process and PHO agreement negotiations. In early 2014, Dr. Moore-Connelley accepted the opportunity to be Southern Illinois Healthcare’s next Chief Medical Officer and passed the reins of QHP’s Chief Medical Officer to a long standing and very active participant, Dr. Kevin Oestmann. 12 ANNUAL REPORT 2014 DR. KEVIN OESTMANN QHP Chief Medical Officer PATIENT PORTAL WHAT IS MEANINGFUL USE? STAGES OF MEANINGFUL USE Meaningful use is using certified electronic health record (EHR) technology to: • Improve quality, safety, efficiency, and reduce health disparities • Engage patients and family • Improve care coordination and public health • Maintain privacy and security of patient health information Meaningful use sets specific objectives that hospitals and physicians must achieve to qualify for Centers for Medicare & Medicaid Services (CMS) Incentive Programs. WHAT IS A PATIENT PORTAL? Whether you call it NextMd, Webview, Medfusion, or simply Patient Portal, all of these applications serve as powerful engagement tools with the ultimate goal of improving patient outcomes. A Patient Portal is a secure online website that gives patients convenient 24-hour access to personal health information from anywhere with an Internet connection. Using a secure username and password, patients can: • Access medical records including: medications, immunizations, and test results • View hospital discharge instructions to help patients take better care of themselves or loved ones • Correspond online with providers and practices • Request appointments and receive appointment reminders Stage 1 2011 - 2012 DATA CAPTURE AND SHARING Stage 2 2014 ADVANCE CLINICAL PROCESSES THE LINK BETWEEN PATIENT PORTAL AND THE MEANINGFUL USE OF HEALTH INFORMATION Effective implementation of a Patient Portal helps SIH attest to several engagement requirements of stage 2 meaningful use: • Clinical summaries • Patient-specific education resources • Secure electronic messaging • Timely access to health information • Reminders for preventive and follow-up care The Patient Portal also has great potential for meeting emerging requirements in stage 3 meaningful use that are expected to focus on self-management and shared management of healthcare. The Patient Portals can be used to assist in the patients self-management tasks, through tools for interactive monitoring and coaching. Stage 3 2016 IMPROVED OUTCOMES SUCCESS STORY It was a Saturday morning when Kenneth Robinson realized he only had one blood pressure pill left in his bottle; he began to worry how he was going to make it through until Monday morning without his medication. Then he remembered he had signed up for the patient portal at Center for Medical Arts, and he thought if he could get the request in while he was thinking about it that maybe he could get his prescription filled first thing Monday morning without having to wait on hold to speak with a nurse. He used the patient portal and went on about his day. An hour later his phone rang, it was his pharmacy calling to let him know that his prescription was ready for pick up. Kenneth was amazed that not only did his request get read, but it also was executed so quickly. Little did he know that his doctor, Ana Migone, MD, was working on charts early Saturday morning and happened to see his request come through the portal. She was able to easily e-prescribe his medication and go about her day. “The organization continually invests in technology that empowers patient’s involvement in their healthcare as well as leads to improved patient satisfaction regarding timely access to their important health information.” — Marcia Matthias, CORPORATE DIRECTOR HEALTH INFORMATION ANNUAL REPORT 2014 13 The SIH FOUNDATION was established in 2010 to receive funds on behalf of Memorial Hospital of Carbondale, Herrin Hospital, St. Joseph Memorial Hospital and the SIH Medical Group. Funds raised are used to enhance and support the SIH mission of being “dedicated to the health and well being of all the people in the communities we serve.” Like healthcare institutions everywhere, SIH must look beyond its traditional sources of support to supplement revenue with private contributions in order to maintain the level of medical excellence the people of southern Illinois deserve. CHARITABLE GIFTS THROUGH THE SIH FOUNDATION HELP: • Provide funding for capital improvements to best serve ever-changing healthcare needs • Supply equipment and resources to enhance services and operational excellence • Fund SIH community service programs 14 ANNUAL REPORT 2014 GLENN & JO POSHARD Glenn & Jo at the future location of the SIH Cancer Institute. GLENN & JO POSHARD As is true for so many families, cancer is all too familiar to Glenn and Jo Poshard. Although several years have passed, their experience with the disease and its impact on their loved ones remain fresh today. Those memories provided the motivation behind their commitment to the SIH Hope is Home campaign to build a dedicated cancer center in southern Illinois. Jo Poshard reflected on her first-hand experiences during a tour of the center now under construction in Carterville. “There’s so much fear associated with this disease. My mother had colon cancer and both my sisters had breast cancer. When I think back to when my mother underwent treatment 20 years ago, I remember many, many cold waiting rooms, unfriendly surroundings and a frightening environment. When I think of this facility (the SIH cancer center), it is so patient-friendly and warm; it takes away a lot of the fear that people have to go through. It will make it so much easier for families to bear this burden and seek refuge in a place that offers fantastic quality, is close to home, and is family and patient friendly.” Glenn echoed Jo’s sentiments. He noted SIH set the bar high with the cancer center construction, in particular with the attention to detail regarding the patient experience. “Southern Illinois has higher than average cancer rates for many different reasons. The fact that patients can get such coordinated care in one place and not run around to a doctor here and a clinic there is a tremendous asset. This center is truly coordinated and articulated with patient care in mind and that resounded with me and my family.” Glenn and Jo Poshard's story echoes the similar message of many of the generous 1,200 donors who have given to the Hope is Home campaign to date. To learn more about the effort or to give a gift, please contact: Tanna Morgan at 618.457.5200, extension 67843. “Southern Illinois has higher than average cancer rates for many different reasons. The fact that patients can get such coordinated care in one place and not run around to a doctor here and a clinic there is a tremendous asset. This center is truly coordinated and articulated with patient care in mind and that resounded with me and my family.” — Glenn Poshard, PHD ANNUAL REPORT 2014 15 SIH FOUNDATION 2014 ANNUAL SIH FOUNDATION DINNER GALA 595 guests were in attendance at the sold out event. ANNUAL SIH FOUNDATION DINNER GALA 1200 dono r s to d ate 595 2014 gala at te n d a n c e $103,000 raised The SIH Foundation Dinner Gala is held annually in the spring and this year’s event proved to be a tremendous success thanks to the many volunteers and those in attendance. Once again, the southern Illinois community came together to celebrate the ongoing efforts of the SIH Foundation and its Hope is Home campaign which is raising the funds to build a new comprehensive cancer center. This facility, already under construction due to the generosity of over 1200 donors to date, will provide cancer treatment that will allow patients and their families to stay close to home while being treated. A ‘sold out’ 595 were in attendance and $103,000 was raised towards the effort to fund the outdoor healing garden in the new cancer center. Due to the generosity of so many at the Gala, patients needing to undergo cancer treatment here in the region will be able to do so in a serene and peaceful environment. REX BUDDE SIH President & CEO Rex Budde speaks to a sold out crowd at the Gala. GLENN & JO POSHARD 16 ANNUAL REPORT 2014 JENNIFER MILLER-LOUW PRESENTING TO RAJINDER GOLATI, MD AND LAURIE PLEIMANN SLICE OF LIFE GOLF OUTING 215 g o l f e rs 43 g ateway p g a p ro s $54,000 raised “This is the best golf event in southern Illinois all year,” comments echoed by many participating in the annual SIH Foundation Slice of Life Golf Tournament. This year, 215 golfers paired with 43 Gateway PGA Pros, competed in two flights while raising over $54,000 toward the Hope is Home campaign to fund the SIH cancer center under construction. With the help of a great planning committee and substantial support from many corporate sponsors, the SIH Slice of Life is a must for both high and low handicappers who want to improve the health of southern Illinoisans. Along with the day of golf, ‘Slice’ is kicked off with a fun-filled banquet the evening before that included a successful live and silent auction. A TEAM OF GOLFERS AT SLICE OF LIFE BLACKOUT CANCER GAME $56,065 raised For the third year, the SIH Foundation has partnered with SIU Athletics and Learfield Sports to raise awareness and funds to further the Hope is Home campaign with the annual Black Out Cancer football game. The impact of this partnership is seen in Benjamin, a 12-year-old grade school student from Elverado School. This local community came together to help Benjamin carry on his love for football and SIU by raising funds to have his name on the back of a special jersey worn by an SIU Football player at the Black Out game. Ben lived out this dream. Huston Walker, a SIU Football player, wore Ben’s name on the back of his jersey and then presented Ben with this jersey after the close of the game. Ben is recovering from a cancerous brain tumor. SIH Foundation was involved as the benefactor of the proceeds from generous supporters who all bid for a similar chance to outfit the entire team in the special Black Out jersey. Thanks to the many who participated, the Black Out Cancer football game raised over $56,065, all of which is going to the Hope is Home Campaign. BENJAMIN LIVES OUT HIS DREAM 12-year-old cancer survivor Benjamin with Saluki Huston Walker. SIH FOUNDATION RECEIVES $56,065 Mike McElroy and Mario Moccia present SIH's Woody Thorne with a check for the Hope is Home Campaign. ANNUAL REPORT 2014 17 COMMUNITY BENEFITS As a not-for-profit healthcare organization, responding to the health needs of our communities, especially to those most vulnerable, is central to the mission of SIH. To do so, SIH strives to have a clear understanding of community health needs and uses a deliberate approach for addressing them. The importance of assessing community health needs and developing an implementation strategy to address selected needs was reinforced by the Patient Protection and Affordable Care Act. Providing the highest quality of care to patients, irrespective of their ability to pay, is what drives the SIH team everyday. Staff with the experience of community benefit professionals, and expertise from the field of public health assess community health needs and collaborate with partners to develop effective strategies for improving health in our communities. HEALTH MINISTRY SIH’s Health Ministry improves the health and wellness of people through collaborating with faith communities. Emphasizing wholeness of body, mind and spirit, health ministry programs offer health promotion and education activities, advocacy and referral and caring spiritual support. SIH provides training, resources and mentorship to over 60 faith communities and faith based community agencies in nine counties. Over 4,000 contacts are made each year by Faith Community Nurses/Parish Nurses, Spiritual Homebound Visitors and Health Ministry teams, helping people understand the important relationship between faith and health. Faith Community Nurses/Parish Nurses significantly contribute to health promotion and the management of chronic health conditions throughout southern Illinois. Our commitment to Health Ministry helps southern Illinois residents achieve wholeness of body, mind and spirit and to live fuller, longer, healthier lives. Walk To Jerusalem One example of how SIH assisted the faith community is through a program to improve fitness. From March to June the congregation of the First Presbyterian Church in Marion traveled a total of 6,787 miles as a church family. Where were they going? They were on a “Walk to Jerusalem” striving to become more physically and spiritually fit. A Challenge Grant from SIH Community Benefits provided funds for pedometers for the congregation. Each day members logged their miles and time spent in physical and spiritual activities. Along the way they experienced unexpected blessings and spent memorable Saturday mornings walking with church family through nature as spring was awakening the earth. They journeyed closer to God and made important lifestyle changes along the way. And…they not only arrived in Jerusalem…they traveled 446 miles beyond it! CHAPEL WINDOW AT ST. JOSEPH MEMORIAL HOSPITAL COORDINATED SCHOOL HEALTH SIH’s Coordinated School Health program is working to reduce the growth of childhood obesity and improve the overall health and well-being of children and adolescents. Each school year, Community Benefits Department staff work with classroom and physical education teachers, food service providers, administrators, wellness teams and families to implement a Coordinated Approach To Child Health (CATCH). Through the evidence-based Center for Disease Control and Prevention’s model, schools focus on increasing the amount of time kids are up, moving and active during P.E. class time, offer healthful lunches and smart snacks, and incorporate many health topics into classroom lessons. Students enjoy the games and lessons while gaining awareness of how activity and nutrition affect the human body and its movements. CATCH schools continually exceed the goal of students being moderately or vigorously active at least half of P.E. class time. This past year students also got to “Experience the Rainbow of Health” as they learned about the many different colors of fruits and vegetables and the benefits of eating a variety of fruits and vegetables each day. Pre and post tests of student’s knowledge after participating in the interactive lessons showed they gained valuable information. 18 ANNUAL REPORT 2014 CATCH PARTICIPANTS Two student participants in the CATCH program. COMMUNITY BENEFITS Regional efforts are coordinated by the steering committee and implemented at the local level through Healthy Communities Coalitions. Coalition members and action teams engage their own communities to conduct activities while advancing the overall mission of the broader HSIDN. Sustainability Through Policy, Systems and Environmental Changes The Network has grown into a strong collaborative effort of community organizations successfully leveraging resources to improve health in the Illinois Delta region. Most recently the network pooled approximately $1 million in funds from an IDPH Community Transformation Grant for We Choose Health Southernmost Illinois. Together the Healthy Communities initiative has facilitated: • Smoke-free multi-unit housing policies at 64 locations (over 987 housing units) • Smoke-free public places at 62 locations such as parks, ball fields, and recreation complexes HEALTHY COMMUNITIES SIH’s Healthy Communities initiative is directed at improving the overall health and well-being of the community. Through strong collaborative efforts, the capacity to tackle health issues in our area is greatly increased. In partnership with local health departments in the 15 southern counties and Healthy Communities Coalitions, area health centers, SIUC's Center for Rural Health and Social Development and others interested in improving the health of their communities, SIH works to promote a safe, healthy and sustainable community through the Healthy Southern Illinois Delta Network (HSIDN). Efforts include improving access to healthcare services, promoting preventive screenings to detect disease early when it is more treatable, preventing and controlling obesity related disease, reducing tobacco use and eliminating exposure to secondhand smoke. • Worksite wellness policies adopted at 127 sites • 80+ schools engaged in coordinated school health initiatives “The success of the network is a direct result of the regional planning approach supported by active engagement of those representatives interested in improving the health of their communities,” states Diane Land, SIH Community Benefits Manager. “The Healthy Communities initiative has established strong relationships that will propel progress in the region.” When talking about the HSIDN multi-county coalition and their regional strategic plan, Land says “We’ve had a larger impact than we could have had individually or competing against each other. By having all partners represent the same message, it resonates with community members, giving the region its own sustainable identity." MEDICAL LEGAL PARTNERSHIP OF SOUTHERN ILLINOIS Medical Legal Partnership of Southern Illinois is a collaborative effort between Southern Illinois Healthcare and Land of Lincoln Legal Assistance Foundation to assist low-income patients in improving their health by alleviating the legal stressors in their lives. This is done by attorneys and paralegals partnering with the person’s healthcare provider to find real solutions to legal problems. The medical-legal partnership approach presents a compelling opportunity to leverage existing health and legal resources in order to reduce health disparities and create a new standard of care for vulnerable people. Debbie's Story Debbie, a low-income single mother, was unfocused and teary-eyed as her oncologist talked to her about her upcoming surgery for stage-four colon cancer. She interrupted her doctor and said, “I just can't focus on this until I know my children will be taken care of if it doesn't work out.” Debbie's oncologist practices in a medical group linked to the MLPSI. The oncologist called in the attorney team to discuss Debbie's concerns with her. With Debbie's major surgery just days away, the attorney prepared a short-term agreement granting guardianship over Debbie's children to her best friend if she did not survive the procedure. The existence of the agreement greatly eased Debbie's mind. After the surgery was successful, the attorney met with Debbie again to prepare a last will and testament that more fully took up her concerns. She could not have afforded such legal assistance without MLPSI. Having these legal issues resolved allowed her to focus her energy where it was needed—overcoming cancer and getting well. The partnership's advocate also helped her apply for social security disability benefits. Cases such as Debbie's are the heart and soul of medical legal partnerships. With 137 hospitals, 145 healthcare centers, and 108 legal aid organizations using MLPs, this nationwide movement is transforming healthcare by making “legal care” a component of holistic, patient-centered care. Through MLPs, patients can receive services and advocacy; organizations can initiate and enforce policy changes; and legislators and other key stakeholders can be educated on the connection between law and health. MLPs can vary in the type and level of services offered, but all are interactive, participatory and integrated; they are not merely a system of referrals between medical and legal providers. ANNUAL REPORT 2014 19 CHARITY MEDICARE MEDICAID COMMUNITY BUILDING ACTIVITIES COMMUNITY HEALTH IMPROVEMENT GRANTS, SPONSORSHIPS & CONTRIBUTIONS 20 ANNUAL REPORT 2014 CAPITAL SPENDING PAYROLL GOODS & SERVICES ANNUAL REPORT 2014 21 Mission WE ARE DEDICATED TO IMPROVING THE HEALTH AND WELL-BEING OF ALL OF THE PEOPLE IN THE COMMUNITIES WE SERVE. Values RESPECT RECOGNIZING AND VALUING THE DIGNITY AND UNIQUENESS OF EACH PERSON INTEGRITY ADHERING TO STRONG MORAL AND ETHICAL PRINCIPLES IN ALL WE DO COMPASSION RESPONDING TO THE FEELINGS AND NEEDS OF EACH PERSON WITH KINDNESS, CONCERN AND EMPATHY COLLABORATION COMMUNICATING AND WORKING WITH OTHERS FOR THE BENEFIT OF ALL STEWARDSHIP RESPONSIBLY USING, PRESERVING AND ENHANCING OUR HUMAN AND MATERIAL RESOURCES AS A NOT FOR PROFIT COMMUNITY CONTROLLED ORGANIZATION ACCOUNTABILITY HOLDING OURSELVES AND THOSE AROUND US RESPONSIBLE FOR LIVING THE VALUES AND ACHIEVING THE VISION OF SOUTHERN ILLINOIS HEALTHCARE QUALITY STRIVING FOR EXCELLENCE IN ALL WE DO