The Park Way – Winter 2012 (pdf 6.74MB)

The
park
way
Winter 2012
Have a great
festive season!
Best ever!
p7
Thumbs up for conference
Find out more, page 2
Our new group structure
p1
A new way to find homes
p4
Christmas W£se
p3
Bowled over
/12
ANNUAL
Hours
e
c
i
f
f
O
s
a
m
t
s
i
r
Ch
midday on the 24th December
s will close from
e
c
i
f
f
o
r
u
O
anuary 2013.
and reopen on 2nd J
r during this time call 0300 111 0000.
i
a
p
e
R
y
c
n
e
g
r
e
m
E
report an
o
t
d
e
e
n
u
o
If y
0300 111 0000
REPORT
FOR 2011
Moments
e
in Tim
Please!
Fill in and return
the Annual Report
feedback card in
this issue.
news
our
Wanted! - your Value For Money ideas
In the latest STAR survey 91% of respondents were happy with the
services they receive for the rent they pay.
We will continue to improve by putting customers at the heart of all our services,
and by delivering services in the most cost effective manner.
The more we drive down our costs the more value-added services we can
provide - such as additional welfare reform advice, helping people into work and
supporting local communities.
If you have any suggestions for how we can improve the Value for Money of
the services we provide, we want to hear! Your idea could win you High Street
vouchers. Any savings made will be reinvested into your local community.
Contact us on 0300 111 0000
Our internet hub
The NEW place to
look for a home
If you cannot access the internet at home
we are standing by to help!
We have set up a free internet hub at
Parkway Green House for you to use, and
we can offer you advice on rehousing.
Are you looking for a home in Manchester?
There’s a great new website - Manchester Move
- coming to your computer or mobile phone in
early 2013.
Nine out of ten homes available from not-for-profit
landlords in the city will be advertised on it – including
homes from Parkway Green, Manchester City Council,
and other associations and trusts.
The website will also tell you about other housing
options, like private renting, low-cost home ownership
and part-rent/part-buy schemes.
Easy-to-use
Manchester Move will include:
•an animated step-by-step guide
•a list of available homes
•property information: photos, maps and advice
about the local area
•advice about your chance of getting each home
•help if you are having no luck finding a home
•the ability to update your details online.
Go to www.manchestermove.co.uk
to find out more.
Page 1
STOP PRESS
Taking shape at our New Foxfield development
in Newall Green - 68 affordable homes. If you are
interested or would like to find out more, please
contact our customer service team on 0300 111 0000.
More in the next issue!
news
our
Tenants & Residents
Conference 2012
Parkway Green Chief Executive Nigel
Wilson talked to customers about the
formation of the ‘Wythenshawe Community
Housing Group’ from April 2013.
Annual Tenants and Residents conference, organised by the
Tenants’ Scrutiny Committee (TSC), has received widespread
praise with more than 120 customers taking part.
Announcing that he would be
standing down as TRC chair, Steve
Thompson thanked everyone who
has supported him in the role. Of
the conference he said: “It was a
fantastic day and I was delighted
with how many customers came
down and got involved. Personally
it’s great to watch this event grow
each year.”
Community Group &
PG Involve Champions
Taking over from Steve is the
current deputy chair Bernard Caine.
What message do you have for
PG Tenants?
We need groups to join us for next year’s
Wythenshawe Together events and for more
people and local businesses to get involved.
Six of the best
The Lord Mayor of Manchester,
Councillor Elaine Boyes, presented
the 2012 Community Awards to:
1
2
3
4
5
6
arkway Green Staff Member
P
of the Year – Wayne Astbury
ommunity Group of the Year
C
– Wythenshawe Together
Pat and Graham Higson and Gina Hall Wythenshawe Together
Customers enjoying the day.
How did it feel to win two awards?
We were delighted to even be nominated
for one but to win both was excellent,
especially for the first ever event.
If you would like to find out more
about Wythenshawe Together
Please contact Gina Hall on
[email protected]
or call 0161 998 2146 and get involved!
The organisers of ‘Wythenshawe
Together’ celebrate after winning two
awards on the day.
nvironmental Champion of
E
the year – Shenton TARA
ood Neighbour Award –
G
Laura Gibson
Winner of the Young Person of the year
award Luke Da Costa receives his prize
from the Lord Mayor of Manchester, Cllr
Elaine Boyes.
oung Person of the Year –
Y
Luke Da Costa
PG Involve Champion 2011-12
– Wythenshawe Together
Our Gardening competition
winners (announced last issue) also
received their awards.
The main hall at Wythenshawe Forum
was packed out for the event.
Conference – your feedback
It’s been great meeting other
people and finding what’s been
going on in the area and seeing
the people behind the names!
It’s the first one I’ve been to but
I would definitely come again!
Catherine Cecil, Brooklands
Come and join in as
it’s quite interesting and
gives you the chance
to have a say and
meet other people
Amanda Carter,
Bideford
Nigel Wilson (right) thanks the Chair of
the Tenants Scrutiny Committee Steve
Thompson (middle) who stood down as the
Chair of the Tenant Scrutiny Committee and
handed over to Bernard Caine (left).
Attending the conference is just one way to get involved. Find out about others by calling the
Resident Involvement team on 0300 111 0000 or email [email protected]
The Park Way | Winter
Page 2
your
community
Lighting
the Way
Warm-hearted contractors AB Electrical
Engineering Limited have provided the
finishing touch to a Community Centre in
Johannesburg Gardens, Wythenshawe, by
supplying and fitting an electric fire.
Parkway Green staff had helped repaint the centre
and tidy the gardens during a recent Giving Something
Back community day. The new fireplace was installed
in time to keep away the winter chills.
Bowled
over!
Parkway Green is continuing its support for
Wythenshawe Cricket Club with a £500 donation for
kit for their Junior Team for 2013.
Page 3
If you are receiving benefits
or you are on a low income,
you may be entitled to a Warm
Homes Discount – up to £130
credit to your electricity
bill. Check direct with your
supplier!
4
The Longley Lane club
plays in the Manchester
& District Cricket League;
is involved with local
schools and academies,
and played a major part
in the success of the
Wythenshawe Games,
hosting a charity cricket
match which featured
an inspired innings by
Manchester Utd mascot
‘Fred The Red’!
The club has also become
home to Wythenshawe
Table Tennis Club.
£130
cheque
Customer
Feedback
Repair:
Royal Oak customer:
“Both operatives did a good
job, no mess left, operative
cleaned area.”
Supporting Wythenshawe Cricket Club
Parkway Green: “Operatives
are required to ensure that
they leave the area clean and
tidy after works are carried
out and this is encouraging
feedback. Thank You.”
news
our
Be Christmas
W£se
Benefits are changing
- Act Now!
If you claim Housing Benefit you may need to act now!
Make sure paying rent
takes star billing when
you are planning your
Christmas finances!
Other priority bills are your Council
tax and energy bills.
If you are in rent arrears please
continue to pay during the Christmas
‘rent-free’ week to help put you back
on track.
We do everything we can to help
customers facing challenging
times, but rent arrears could mean
you risk losing your home. For
free, confidential financial advice
contact us on 0300 111 0000.
Rent rise
date
Our rents are usually increased
each year in line with Government
guidance. As we went to press it
was not known what this increase
will be, but we will write to you
in February to notify you of any
increase from April 2013.
The Park Way | Winter
You could be one of the 1,226
Parkway Green households we
predict will be affected by the
Government’s ‘Bedroom Tax’ from
April 2013.
If, according to the Government’s
formula, you have spare bedrooms
you will lose Housing Benefit - on
average, £12 per week for one
bedroom and £22per week for
two spare bedrooms. You will be
responsible for making up that
The Rents Team
shortfall.
Parkway-Postcards.pdf
6/11/12
16:50:03
Rob Chambers
receive the money and will be
responsible for paying us.
We have made a video to help all
customers understand the impacts
which the Welfare Reforms may have
on them. View it by going to the
‘Welfare Reform’ section of our web
site at www.parkwaygreen.co.uk.
The Debt
Advice Team
Pat Coates
Rental Income Officer
Other changes
are also on theirRental Income Officer
Northern Moor West and Northenden
Royal Oak and Bideford
way. Rents
will
no longer be 0161 946 6340
0161 946 6338
paid toSusan
us direct
Hyde from Housing Andrew Sullivan
Rentalbut
Income
Officer
Income Officer
Benefits,
customers
will Rental
Newall Green
Brooklands & Northern Moor East
0161 946 6416
Jane Murphy
Rental Income Officer
Baguley and Northern Moor North
Dot Smith
Debt Advice Coordinator
0161 946 6305
Christine Farrelly
Debt Advisor
0161 946 6342
Jane Golley
Former Tenant and Garages
Income Officer
0161 946 6372
Nusrat Gibbon
You are
not alone
0161 946 6341
0161 946 6317
Debt Advisor
0161 946 6372
These
changes are complex
Jo Woodcock
Beckyand
Banksthere are some exceptions.
Welfare Benefits Officer
Tenancy Sustainability Officer
We
dedicated teams
on
0161have
946 6370
0161
946hand
6343 if you would like to talk
to someone about the changes and how they will affect you.
Contact your Neighbourhood
Officer
onTrust
0300 111 0000 or
Parkway Green
Housing
Parkway
Green House, 460 Palatine Road, Northenden and 137 Bowland Road, Baguley
email [email protected]
Tel: 0300 111 0000 Email: [email protected] Twitter: tweet@parkwaygreen
Don’t risk losing your
home ... make sure you
get the balance right!
Pay your
rent before you
get carried away
with your spending.
If you are struggling to pay your rent
and bills please contact us for advice on:
0300 111 0000
GXppflii\ekY\]fi\`kjjg\ek
Page 4
news
our
Meet
...Vice Chair
Liam Houghton.
Liam joined Parkway Green Youth
Panel (PGYP) in its early days after
being introduced by a friend who had
helped found the group. He attends
Manchester Health Academy and comes
from Northern Moor.
Liam supports Manchester United and
is interested in becoming an engineer
when he leaves school.
During this summer, Liam was voted in as Vice Chair
and is showing some fantastic leadership skills. He is
able to engage with young people and has a flair for
seeing the bigger picture – what PGYP can achieve
with its community activities.
He says: “I really enjoy my time at PGYP and my new
role of Vice Chair is helping to equip me with new
skills and experience for the future. We’ve just written
our new manifesto and we hope to carry on delivering
projects for the next year!”
4
Customer
Feedback
New tenants appointment:
Baguley customer: “Everything
went to according to plan, very
quick process very satisfied on the
whole.”
Parkway Green: “Thank you for
the feedback.”
Page 5
Inspirational: PGYP Vice Chair Liam
Houghton chatted to paralympian Ian Jones
when he visited the Youth Panel
If you’re a young person living on
our estates or know of any who may
want to join, please call Dean in the
Resident Involvement Team on
0300 111 0000.
Wordy
Worm
Find five chunky green
words JUST LIKE THIS
in this issue to make up a
word worm sentence, and
send it to Word Worm,
Parkway Green Housing
Trust, Parkway Green
House,460 Palatine Road, Northenden, Manchester, M22 4DJ,
or email to [email protected] by 31st January 2013.
competition
All correct entries will be entered in a prize draw and one lucky
person will win £50. Don’t forget to include your contact details.
news
our
Result!
d the latest
Nearly 520 people attende
local MP
by
Get Hired event opened
we Forum
Paul Goggins at Wythensha
pleted an
-59% of those who com
a job on
evaluation form applied for
the day
moved into
-after four weeks 24% had
work or training
employers
Get Hired brings together
, training providers
(including Parkway Green)
one roof.
and support services under
thly were volunteers
Helping the day run smoo
scheme and BW3
from our Real Neighbours
thenshawe).
(Business working with Wy
Team Parkway Gree
n and Willow Park
helping local peop
le find local jobs
New apprentices – the class of 2012
Three new construction apprentices have joined Parkway Green to learn trades
such as bricklaying, painting and decorating.
They are following in the successful
footsteps of four construction
apprentices who were recruited into
the PG React team last year from four
Wythenshawe high schools.
Employment Initiatives Manager
Victoria McDowell said: “With the
support and encouragement from
the Employment Initiatives team,
their managers, college tutors and
the apprentices of 2011, we expect
this year’s intake to be every bit as
successful.
“We have every confidence that the
success of these apprenticeships will
keep Parkway Green’s award winning
repairs service on the map, delivering
a high standard of service for many
years to come and developing the
skills of young people in the area.”
It’s a first!
Parkway Green has been working with Willow Park
Housing Trust to develop our apprenticeship scheme
and we are amongst the first housing providers to
run dedicated pre-employment courses for entry level
positions and apprenticeship programmes.
apprentices
Apprentices 2012: Parkway Green’s three
owell)
McD
as
Thom
n,
Gree
Sam
son,
(Cameron Jack
blue.
in
s
in green and Willow Park’s four apprentice
The Park Way | Winter
Eddy Newman, Chair Designate of Wythenshawe
Community Housing Group, which from April will be
the parent company for Parkway Green (see centre
spread), said: “The creation of apprenticeships
and other employment opportunities for local
people will be a key objective for the new group.
We are rightly proud of the achievements of both
organisations but we believe that we can achieve
even more within the new group arrangements.”
Page 6
news
our
WYTHENSHAWE COMMU
Chair
Board
The New Group Board
From 1 April 2013,
Parkway Green and
Willow Park Housing
Trusts will become
part of the same parent
company, Wythenshawe
Community Housing
Group (WCHG).
The partnership provides
opportunities for skills sharing and
more cost effective service delivery.
Its headquarters will be at Willow
Park House in Poundswick Lane,
Wythenshawe (pictured above), but
Parkway Green House and other
offices will remain open, providing
services to customers.
Cllr Eddy Newman becomes
Designate Chair of the new Board.
The existing Chairs of each Trust, Cllr
Paul Andrews and Dennis Finnegan,
will serve as Vice Chairs for the
Group Board, effectively forming a
Governance Team and the Boards of
Parkway Green and Willow Park will
continue to operate alongside the new
Group Board.
Page 7
Group
Chief
Executive
Nigel
Wilson
Executive
Integration
Director
Joe Doherty
Parkway Green Chief
Executive Nigel Wilson has
been appointed ‘Designate
Chief Executive’. He said:
“I am delighted to have this
great opportunity to lead
in the building of the new
Group for Wythenshawe
and believe it provides
huge opportunities to build
on the strong legacy of
each partner.”
Eddy
Newm
“I’m delighted to welcome these
appointments to the new group
and look forward to working
closely with them to help build on
the strong legacy of each of the
partners.”
Director
of Human
Resources
Susan
Richardson
Willow Park Chief Executive
Joe Doherty will remain as
‘Executive Integration Director’
for a period of time following the
establishment of the New Group.
He said “The two Trusts have a
proven track record of success in
Wythenshawe and I am delighted
that I will continue to bring my
knowledge and experience in
helping to maintain and improve
services for our customers.”
news
our
UNITY HOUSING GROUP
of the
d
y
man
Designate
Leadership Team
Structure Chart
New Chair of the Board, Cllr Eddy Newman,
said: “I would also like to recognise the valuable
contributions of everyone who has helped us
get to this point. We will remain focused on
delivering our services during the run up to the
new group being established.”
Assistant Director
of Property
Robert
Mannion
Executive
Director of
Property
Executive
Director of
Housing
Executive
Director of
Finance
Tony
Roden
Steve
License
Richard
Coughlan
Assistant Director
of Property
Paul
Butterworth
Assistant Director
of Housing
Paula
Beeson
Fact file
Wythenshawe Community Housing Group will:
come into effect from the 1 April 2013
be responsible for almost 14,000 houses
across Wythenshawe
employ over 500 people.
The Park Way | Winter
Assistant Director
of Housing
Andrea
Howarth
Assistant Director
of Finance
Tracy
Woods
Assistant Director
of Finance
Shahida
Latif-Haider
What it means for you
You will continue to be a Parkway Green customer,
and there will be no immediate changes to the
ways you contact us, or we contact you.
Over time we hope you will begin to see even
better services as we build on the strengths that
both Housing Trusts bring to the new structure.
Page 8
your
life
Focus on Community Safety Update
The Community Safety Team has recently obtained an
injunction for behaviour which caused distress to others
living nearby in Royal Oak.
and offering support from various agencies, but the
family continued to behave anti-socially.
Tenants are responsible for every person living or
visiting their property. In this case the antisocial
behaviour included the customer, her family and visitors.
It involved verbal abuse, allowing use of cannabis
and groups of youths to congregate and behave in an
intimidating manner at the address in Royal Oak.
We worked closely with residents and Greater Manchester
Police to gather evidence and made an Application to
court for an injunction order which was obtained to last
for 12 months. The injunction stops the tenant and their
visitors and children causing ASB and nuisance, including
abusive and threatening behaviour. A breach of the
injunction may result in this tenant losing their home.
Parkway Green used a number of interventions to stop
the anti-social behaviour including; joint evening patrols
with the Police, warning the tenant about her behaviour
If you want to report ASB to Parkway Green
email [email protected] or
call 0300 111 0000.
New goals
for Friday nights
A new programme of events for young people from
across Wythenshawe has kicked off with football on
Friday evenings at the St Paul’s High School.
Other activities look likely to follow, including dance/drama,
boxing and multi sports in the school’s indoor hall, as the
scheme, run by Greater Manchester Police, gathers momentum.
The programme is aimed at 13-18 year olds,
providing fun activities and a real alternative to
hanging around on streets for those who might
otherwise be tempted to become involved in antisocial behaviour.
Contact Wythenshawe Police Team on 0161 856
4882 or email [email protected]
7
Customer Feedback
Repair:
Northern Moor customer:
“Not very happy with the job they had done on
the living room door, operatives have left a gap
and there is a draft coming through the door.”
Page 9
Parkway Green:
“Your feedback is really important to us and if
we haven’t got something right for you please
do continue to let us let us know so that we can
resolve this for you.” your
community
Counting up the legacy
The success and the lasting legacy of the
Wythenshawe Games have been recognised at
Manchester City Council’s Sports Awards 2012.
Wythenshawe’s very own mini Olympics took place the week
before London 2012. They were sponsored and delivered in
partnership by Parkway Green and Willow Park Housing Trusts,
Wilkinson’s, M.P.T, Manchester City Council, the Manchester
United Foundation, Wythenshawe Hospital, Wythenshawe Forum
Trust, The Manchester College, ConnectIN and Pride Sports.
• 500 signed up for the Personal Best Programme;
200 completed, including 82-year-old ‘Evil Edna’!
• 5000 signed up for the Schools Games Programme;
3000 completed personal bests in all 8 activities
• 26 sports in 9 days of free activity
• 4 new sports clubs created
• 2800 participants in 32 different activities in the Cultural
Programme
• 9000 visits to Wythenshawe Hall (more than 200 signed up as
new ‘friends’)
• 500 attended the Under 5’s day
• 250 took part in the older persons’ day
• 1,200 attempted a Zumba World Record attempt
• more than 2000 people attended the two day Party in the Park
Group Chair Designate of WCHG, Cllr Eddy Newman,
said: “Wythenshawe Games was a fantastic example of
the sporting facilities the whole area has to offer and an
opportunity for the entire Wythenshawe community to come
together and help celebrate in the magnificent surroundings
of Wythenshawe Park.”
We’re rooting for Rosehill!
Parkway Green is digging in deep to support the Rosehill
Community Farm & Garden which plans to regenerate and
transform a disused allotment site and wasteland.
The project, near West View Court in Northenden, was officially
opened by MP for Wythenshawe and Sale East, Paul Goggins, and
PGHT Board Member Cllr Fran Shone. The project is also supported
by six other partners and the Big Lottery Fund.
Parkway Green Chief Executive Nigel Wilson said: “Rosehill
Community Farm and Garden supports our vision of a brighter future
for Wythenshawe. It is fantastic to see how much hard work has
gone into this project and I look forward to seeing how it develops
over the coming months and years!”
For more information visit www.rosehillcommunityfarmandgarden.com
The Park Way | Winter
Page 10
performance
our
How we are doing
It’s important to us that you know how well we are doing on the things that matter most to you. The figures below are from the
end of September 2012.
We use a number of key performance indicators (KPIs) to measure ourselves against. We constantly monitor our performance
and challenge the way we do things so we can improve our services and publish them each quarter in this newsletter.
Rents
Current rent
arrears 5.05%
Target of 4.04%
Letting and managing
empty properties
Average number of days
to re-let empty property
19.6 days
Target of 20 days
Repairs
PG Direct
% of repairs
completed on time
99.97%
Phone calls
answered
within 30
Seconds
94.28%
Target of 99.5%
% of customers
satisfied with Repairs
service
97.10%
Target of 95%
Target of 95%
ASB
Complaints
% of customers satisfied with ASB service
94.99%
% of complaints
resolved at
stage one
87.26%
Target of 94%
Target of 80%
Page 11
Stars
community
Fun...tastic!
When Tenants and Residents groups marked the Queen’s Diamond Jubilee with
‘Wythenshawe Together’ it was also a celebration of the strong local community spirit.
The event, in Wythenshawe Park, was supported by
both Parkway Green and Willow Park Housing Trusts.
Chairperson of Wythenshawe Together, Pat Higson,
said: “It was a fantastic community celebration and
I would personally like to thank everyone who came
down and who helped and got involved in making the
event such a huge success.
“This again was another example of the
great community spirit we have here in
Wythenshawe and I look forward to seeing
how we can build on this for next year.”
Next year’s event is pencilled
in for the 3 August 2013.
Introducing...
Bideford Residents Association
Led and managed by one of our largest
committees, local customers are in constant
contact with relevant organisations to help
improve life for all on the Bideford Estate.
The group meets every three months at the Bideford
Community Centre, where representatives from Parkway
Green, Manchester City Council and the Police are
invited to discuss hot topics.
Chairman Eric Smith said: “We really need as many
people to get involved as possible so I urge any
residents to get in touch with ideas that they may have.”
The group hopes to organise estate clean-ups and
gardening activities in the coming year.
If you live on the Bideford Estate and fancy
becoming part of the group then call the Resident
Involvement Team at PGHT on 0300 111 0000.
Ready to help – Real Neighbours
Our Real Neighbours
volunteers are preparing
for the Cold Snap Project.
Each year our warm-hearted
volunteers are equipped with
shovels and grit, ready
to help clear pathways for those
who can’t do so themselves, and to
help out in many other ways.
The Park Way | Winter
The volunteers have already made a
huge difference to the community.
Current projects include
•linking in with Alfred Morris Court
to deliver and support activities
•Real Neighbours from
Johannesburg Gardens are
raising funds to host
a Christmas Party
If you are interested in becoming
a Real Neighbour volunteer, or
would benefit from help provided
by a Real Neighbour volunteer this
winter, please call:
Nicola Hamilton on
0161 946 6468 / 07525 905014
Page 12
your
community
Looking to start
up a business
or become self
employed?
Do you have a question for the Boss? Write to:
Ask Nigel, Parkway Green House, 460 Palatine
Road, Northenden M22 4DJ
Startup Greater Manchester
provides a flexible programme
of free* business advice, support
and training to individuals who
are looking to create or sustain a
new business.
Help includes:
• One to one business advice
•S
pecialist workshops including
Marketing & Book-keeping
•B
usiness plan preparation...
...and much more
For more information, contact our Gateway Team
on 0161 341 0245 or email [email protected]
*subject to eligibility
Congratulations to the Real
Neighbours Project who won the
Community Project of the Year
category at the 2012 Manchester
Be Proud Awards!
Cheers! For fund raisers
Parkway Green and The Real
Neighbours and the Bideford
Centre helped raise more than
£230 for Macmillan Nurses
by taking part in the world’s
biggest coffee morning.
Well Being
Coordinator
Nicola Hamilton
said, “We are
all over the
moon to win
this award as
it shows the
work we are doing is having a positive impact
in the local community and we will continue
to build on this success in the future.
Congratulations to everyone involved!’
The event raises money for people
living with cancer and supports the
work of Macmillan Nurses. This year, as
well as enjoying a cup of coffee and a
homemade cake, those taking part could
also enjoy arts and crafts with Barnardos
and Money Matters Advice.
Bideford – hitting all the right notes
The Bideford Community Centre is gearing up for its
annual Christmas Carols on 19 December at 3.30pm,
and everyone is invited to come along and take part.
Volunteers from Barclays Bank have been helping to
paint the centre as well as holding workshops around
money budgeting, job interview skills and role playing.
Once again we will be joined by the children from
Sacred Heart Primary School. The carols will help top
off a fabulous year at the Centre.
Congratulations to volunteer Graham Butterworth
who has received training and can now lead cookery
sessions and train others in healthy
eating and how to deliver
sessions to other
community groups.
Recent events included the Macmillan Coffee Morning
and a fun Winter Warmer night.
Bideford Centre is open every Tuesday and Thursday 10am-2pm.
For information about the many activities please contact Nicola Hamilton,
Wellbeing Coordinator on 0161 946 6468 or 07525 905014.
Page 13
Keeping you posted
Make it a
...fect Christmas
Help your pets enjoy
Christmas as much as you!
Keep them away from:
•chocolate - it is toxic to dogs
and bad for all pets
•wiring they might chew – like
your fairy lights
•festive plants such as
Poinsettia, lilies, holly and yew
which are poisonous to pets
•turkey bones - they can make
pets choke!
•pine needles which can spike pets’ paws
If the weather is cold. beware!
•keep dogs on a lead near frozen water
•Check before you drive – car loving cats
sometimes climb into warm engines!
•If the temperature drops keep pets indoors
– in freezing conditions they too can
get frostbite or hypothermia.
For more free advice visit:
www.bluecross.org.uk
E... Sily Done
Fed up with getting letters from us? Want
to read The Park Way on screen? Don’t
like all the glossies? There is another way!
If you would prefer to receive
information via email let us know at
[email protected]. We will
then make sure we send information
electronically except when a letter or
printed material is a legal requirement.
Congratulations to...
... Mrs T Clayton, winner of last issue’s
Word Worm - “Join us at the conference”.
Also pictured is
Mr J Flanagan,
winner of our
spring Word
Worm.
The Park Way | Winter
your window
on safety
Better to be safe than sorry! If
your home has been fitted with a
fire exit window, make sure you
know how to use it.
The windows were fitted during
our upgrade programme to
each first floor habitable room.
Every fire exit window has a
green button on the handle and
allows the window to open fully
should you need to escape a
fire or for any other reason.
A simple child restrictor is fitted, but
unhooked easily for escape purposes.
We recommend all customers try out the
window so you know how to use it in a real
emergency. If any part of the window is not
working properly call us on 0300 111 0000
and we will arrange for it to be repaired.
Flourishing!
A project by customers to transform
unused land behind West View
Court into a nature area for local
people was nominated for a 2012
Manchester Be Proud Award.
Green Tenants and Residents
The area was created after the Royle
ple to find out how they would
Association consulted with local peo
like to improve their neighbourhood.
said: “We have a really
Chair of the group Steve Thompson
down to work most
dedicated group with people coming
ng and area is filled
weekends. It’s fantastic here in the spri
with colour.”
St Aiden’s Church (Over 50’s)
Monday - Keep Fit (12:30 -1:30)
Wednesday - Bingo (1:30 - 3:30)
Friday - Line Dancing
Over 50’s Group Concert Once a Month
To join in call
Maureen Brown
on 0161 613 0176
... Mrs J Wright, gas servicing
winner. Allow us to carry out gas
check/services on the date and time
detailed within the appointment
letter, or at an agreed alternative
date, and you too will be entered
into our £100 monthly draw.
Page 14
Extra service for customers with
reduced hearing or vision
Contact Us
To get this letter in Braille, large print or on tape:
Phone: 0300 111 0000
Email: [email protected]
Textphone: 0161 945 5730
By phone: 0300 111 0000
Arabic
For any Parkway Green service, 8am –
5:30pm, Monday to Friday. Phone this
number in an emergency 24 hours a
day, any day.
Chinese
Text phone: 0161 945 5730
Farsi
By email: [email protected]
French
Pour recevoir ces informations dans d’autres langues, en Braille, en gros ­caractères,
ou sur bande sonore, prière d’appeler le numéro de téléphone ­­ci-dessous.
Website: www.parkwaygreen.co.uk
By post: Parkway Green Housing Trust,
Parkway Green House, 460 Palatine
Road, Northenden M22 4DJ.
Hindi
By fax: (0161) 998 8851
Kurdish
Somali
Si aad u hesho macluumaadkaani oo ku qoran luqad kasta, tan indhoolaha, ­
daabacaad balaaran ama cajal ku duuban fadlan telefoonka hoos ku qoran:
By appointment: Arrange an
appointment at a local office or in your
home. Appointments are between
8:30am and 4pm, Monday to Friday and
up to 6:30pm Thursdays. Make your
appointment by phone.
In person: Visit our local offices at
Parkway Green House, 460 Palatine
Road, Northenden and 137 Bowland
Road, Baguley. Monday, Tuesday
& Thursday 8:30am – 5:30pm (up to
6:30pm Thurs by appointment only)
Wednesday 8:30am – 2pm, Friday
8:30am – 4pm.
Urdu
Vietnamese
Tenant and Resident
Group Contacts
Contact
Phone
Royal Oak Community Group
Gina Hall
0161 998 2146
Shenton TA
Jackie Butterley
0161 998 6855
Newall Green T&RA
Wyn Casey
0161 998 4970
Royle Green TA
Steve Thompson
0161 945 7385
Northern Moor T&RA
Bernard Caine
0161 902 9221
Butcher Lane T&RA
Kirsty Taylor
0161 283 2800
New Baguley T&RA
Glen Kamara
0161 286 0379
Bideford TA
Tracey Porter
0161 998 6635
Please note we close at 2pm on Wednesday to allow staff training. You can still contact PG Direct on 0300 111 0000
Design & Print: Astwood Design Consultancy T : 01789 778111 www.astwood.co.uk
Group