We are pleased to welcome you and your guests to the

We are pleased to welcome you and your guests to the Hertz Suites
at MetLife Stadium where modern amenities meet exceptional service.
We pride ourselves on providing the best possible event experience
for each guest who crosses the threshold of your suite.
Your guests will be greeted by friendly and knowledgeable staff and enjoy food
prepared by our talented chefs while they appreciate the sweeping views
of our premier events from the comfort of your suite.
The following Information Guide has been prepared for
your reference so that you may enhance your guests’ event experience.
Please feel free to share it with your staff and guests.
If you have any questions or requests not specifically addressed
in the following guide, please do not hesitate to reach out
to your Suite Service Manager.
We look forward to making your experience
in the Hertz Suites at MetLife Stadium memorable
and one that you will be proud to share with your guests.
Fans lead J-E-T-S chant
during pregame activities
TABLE OF CONTENTS
Staff Contact Information
Jessica Gaffney
Director, Customer Service
973-549-4728
[email protected]
Katie Mohagen
Coordinator, Customer Service
973-549-4881
[email protected]
Mailing Address:
Suite Services
AHJTC
One Jets Drive
Florham Park, NJ 07932
MetLife Stadium
Premium Services Hotline:
201.559.1616
NY Jets Suite
Service Hotline:
973.549.4830
NY Jets Suite
Service Email:
[email protected]
Ticket Information
• Account Manager
• Concierge Live
• Jets Suite Tickets
• Additional Game Tickets – Jets Games
• Non-Jets Events
• Lost or Stolen Tickets
• Change of Address
• Children’s Entry into Stadium
Page 1
Access & Parking
Page 7
• Accessing Your Suite on Event Days
• Accessing Your Suite on Non-Event Days
• Parking – Jets Games
• Parking – Non-Jets Events
• Parking Map
Catering
• Ordering and Billing Information
• Guest Reserve
Page 11
Premium Services
• Private Entrances
• Concierge Desk
• Merchandise Discounts
• Event Suite Discounts
• Premium Service Hotline
Page 13
MetLife Stadium A-Z Guide
Page 15
New York Jets
Halftime Tribute
TICKET INFORMATION
Staff Contact Information
Jessica Gaffney
Director, Customer Service
973-549-4728
[email protected]
Mailing Address:
Suite Services
AHJTC
One Jets Drive
Florham Park, NJ 07932
MetLife Stadium
Premium Services Hotline:
201.559.1616
NY Jets Suite
Service Hotline:
973.549.4830
NY Jets Suite
Service Email:
[email protected]
ACCOUNT MANAGER
Account Manager allows you to pay for, re-print and forward your tickets and
parking passes. To access and begin using your online ticketing account, log in to
the Account Manager website (www.metlifestadium.com/mysuiteaccount) using
your account number and PIN. Next, follow the appropriate directions below :
Printing/Re-Printing a Ticket or Parking Pass
1. Choose “Manage Tickets” for the appropriate game
2. Select specific seats or pass numbers and choose “Print”
(Note: This will VOID any other ticket issued for this seat location)
3. Select option to “Re-Print”
4. Select reason to re-print and choose “Download Now” to print ticket or parking
pass to PDF
Forwarding a Ticket or Parking Pass
1. Choose “Manage Tickets” for the appropriate game
2. Select specific seats or pass numbers and choose “Forward”
(Note: This will VOID any other ticket issued for this seat location)
3. Input the name, email address and message for recipient
4. Set email reminders to see if tickets have been claimed (optional) and choose
“Continue”
5. Verify all information is accurate; double check that the recipient’s email addres is
spelled correctly
6. Choose “Email Tickets”
7. Sender will receive confirmation that the tickets have been sent, recipient will receive an invitation to claim tickets and the sender receives another email when
tickets have been claimed
1
West VIP Entrance
Paying Your Invoice
1. Select invoice to pay and choose “Pay Now”
2. Paying by check: Please choose “Process invoice offline” and follow directions
on invoice to mail in with check
3. Paying by credit card: Please choose “Continue”
4. Answer any required questions on your invoice
5. Choose to make a single payment and click “Continue”
6. Choose either total invoice amount or manually enter amount
7. Select a payment option: Add a new credit card or use one saved on account
8. Choose “Pay for Tickets”
9. Check boxes two and three before clicking “Pay for Tickets” to complete
payment and receive an emailed receipt
Purchasing Standing Room Only Tickets (All Jets games)
1. Choose “Manage Tickets” for the appropriate game
2. Select from the drop down menu how many tickets you’d like to purchase;
choose “Add Tickets”
3. Enter appropriate billing information for tickets, choose “Continue”
4. Verify number of tickets, recipient and billing info
5. Choose “Submit Order”; your card will be charged
6. Tickets will be emailed to recipient
2
Hot 97 Summer Jam-Usher
Concierge Live
Concierge Live is a completely customizable ticket management software that
is provided to you free of charge for as long as you lease your suite at MetLife
Stadium. The objective of the program is to allow you to easily manage your
suite ticket inventory thereby eliminating the need for spreadsheets and emailed
requests cluttering your inbox. It also gives you the benefit of tracking your
attendee information and confidence in your ticket information in the event of
a lost ticket or parking pass. The program is entirely web-based and requires no
additional software installations. Additionally, our private site offers Government
grade security and privacy.
Getting Started
You may set up your account in one of three ways:
•Contact your Suite Service Manager who can pre-load your registration information
•Use our Stadium link and follow the prompts to register https://metlifestadium.conciergeliveapp.com/about
•Contact Concierge Live directly at 1.877.418.8233 or [email protected]
to be walked through the process
Using Concierge Live
Once you are registered with Concierge Live, you can customize the dashboard and
the software to complete all or some of the below tasks based on your needs:
• Enter and track your ticket inventory manually or automatically
• Approve and process ticket requests
• Invite ticket users to forward their requests exclusively through the program or via email
• Use any major shipping service to send your tickets or parking to a ticket recipient
• Run high level view reports for inventory usage and ticket value
• Run drill-down reports that allow tracking of requesters, users and sales information
The pages are very intuitive and there is a “Support” menu on every screen along with
step-by-step videos for your initial set-up, customization and transition. If you would
like any additional assistance with your set-up, roll out or to learn more about the
program’s capabilities, please contact your Suite Service
Manager or Concierge Live.
3
U2 Concert-Aerial of stage
JETS SUITE TICKETS
New York Jets suite tickets will be delivered to you in August, 2012. The package(s)will
include the number of suite tickets that are indicated in your Suite License Agreement. Suite Partners also have the option to purchase the number of standing room tickets
per game as indicated in the same Agreement. Standing room tickets can be arranged in one of the two following ways:
1. Purchase standing room tickets in advance of the season through Account
Manager or your Suite Service Manager. Tickets will be delivered separately
from your Suite tickets.
2. Purchase standing room tickets on a game-by-game basis in advance through
Account Manager or your Suite Service Manager. Tickets ordered via
Account Manager can be printed or forwarded electronically immediately.
Information on ordering tickets through Account Manager can be found on page
two of this guide. Tickets ordered via your Suite Service Manager will be either
mailed or left at will-call depending on the timing of your request. All requests
should be made no later than noon of the business day prior to the event.
A limited number of suite guest passes may be available on event days. Please contact your Suite Service Manager for more information.
4
Army vs Rutgers
Football Game
ADDITIONAL GAME TICKETS – JETS GAMES
Suite Partners will have access to a limited number of additional game tickets
in the seating bowl for individual purchase. Please contact your Suite Service
Manager to place an order. Additional ticket orders are fulfilled based on
availability, on a first-come, first-served basis and may not be fulfilled until the
week prior to the game. These tickets can be sent out to suiteholders or may be
left at Stadium will-call which is located at the MetLife Gate. Guests picking up
tickets will be required to present a valid, state-issued identification card.
NON-JETS EVENTS
You will be notified by your Suite Service Manager when an event has been scheduled at MetLife Stadium. Suite tickets for concerts, international soccer,
college football and all other non-NFL events can be purchased by accessing
your member account in Account Manager. After you place your order and
choose your method of payment, your order will be forwarded to our Ticket
Office. Once tickets are processed, they will be mailed to your attention.
If paying by check:
All checks should be made payable to:
MetLife Stadium
Return your check, along with your completed invoice to:
MetLife Stadium
Suite Service Department
One MetLife Stadium Drive
East Rutherford, NJ 07073
PHONE: 201.559.1616
FAX: 201.507.8012
If you would like to purchase an additional suite for a non-Jets event, please
contact your Suite Service Manager and, as inventory allows, he or she will assist you with the purchase. Prices for additional suites will vary by event and Suite Partners will receive a 15% discount on the purchase price.
5
CONCACAF Gold Cup
Quarterfinals
LOST OR STOLEN TICKETS
Please notify your Suite Service Manager as soon as you are aware that suite tickets
for an event have been lost or stolen. Your Suite Service Manager will forward
you a lost/stolen ticket form which will need to be filled out and returned as soon
as possible. The barcodes from the lost/stolen tickets will be cancelled and new
tickets will be issued. The new tickets will be mailed or left at will call depending
on the timing of your request. Alternatively, you are able to re-print specific lost
tickets via Account Manager. Please see page one of this guide for instructions.
CHANGE OF ADDRESS
Please advise your Suite Service Manager immediately should your address, suite liaison or any other account information change.
CHILDREN’S ENTRY INTO STADIUM
Children up to 34” inches in height may enter MetLife Stadium free of charge but
must share a seat with an accompanying, ticketed adult. Any child taller than 34”,
regardless of age, must have a ticket of their own. Please note that, for all events, strollers are not permitted inside MetLife Stadium.
6
Goin’ Coastal featuring
Kenny Chesney
ACCESS AND PARKING
ACCESSING YOUR SUITE ON EVENT DAYS
As you enter the Stadium, there are designated entry lanes, identified by yellow signs,
for all suite guests. These points of access provide premium guests quicker and
easier access to their seats. Once inside the plaza, all suite guests may access the
Hertz Suite Levels through the East and West VIP Entrances. All guests wishing to
access the suite levels must have a suite ticket.
Gate opening times will vary by event but will usually be approximately 90 minutes
to two hours prior to the scheduled start time of the event. Gate times for Jets games
will be two hours prior to the scheduled start time of the game. You will be notified of suite opening times for other ticketed events by your Suite Service Manager in
advance of the event.
You may remain in your suite for up to one hour following the conclusion of all events.
ACCESS ON NON-JETS DAYS
Hertz Suite Holders have access to their Suite on a year-round basis, Monday through
Friday, during regular business hours. In the event you would like to access your suite
on a non-event day, please contact your Suite Service Manager at least 72 hours in
advance.
7
Mezzanine Club Lounge
PARKING – JETS GAMES
VIP suite parking passes for Jets games will be included in your suite ticket package that
will be sent to you in August, 2012. The number of parking passes you will receive is
indicated in your License Agreement. Parking passes cannot be replaced if lost or stolen
though you may reprint them by using Account Manager. Please store them in a secure
place with your suite tickets.
PARKING – OTHER EVENTS
Suite Partners will be issued the same allotment of parking passes for non-Jets events as for
Jets events unless otherwise noted in your License Agreement. Should you choose to purchase your suite for an event, your parking passes will be included with your suite tickets when they are mailed by your Suite Service Manager.
Suite parking is available in parking lots E, F and G which are located on the west and south sides of the stadium. Please refer to the parking map on page 10.
MetLife Stadium is easily accessed from all directions. Please refer to the driving
directions below:
By Car
From the George Washington Bridge/South on the New Jersey Turnpike
Follow Interstate 95 South signs to the New Jersey Turnpike South Western
Spur (Sports Complex to exit 18W or 16W), which provides direct access to the
Sports Complex parking areas.
Traveling North on the New Jersey Turnpike
Follow the Western Spur (Sports Complex to Exit 16W), which provides
direct access to Sports Complex parking areas. If congested, guests may also use the Eastern Spur (Lincoln Tunnel) to exit 16E to Route 3 West which provides direct access to the Sports Complex parking areas.
8
Konica Minolta Big City
Lacrosse Classic
Traveling South on the Garden State Parkway
Garden State Parkway South to exit 163 (Route 17). Follow Route 17 to Paterson Plank
Road. Take Paterson Plank Road east to the Sports Complex.
Traveling North on the Garden State Parkway
Garden State Parkway North to exit 153 (Route 3). Follow Route 3 East to the Sports
Complex.
From Holland Tunnel or Brooklyn-Staten Island Bridge Crossings
Take New Jersey Turnpike extension to the Turnpike North. Follow Route 3 East to the Sports Complex.
From the Highways
From the West: I-80
• Merge onto I-80 East
• Continue onto US-46 East
• Make a slight right at NJ-3 East
• Follow signs to the Sports Complex
From the East: I-80
• Merge onto I-80 West
• Proceed to Route 17 South to Paterson Plank Road
• Follow signs to the Sports Complex
From West: I-78
• Take I-78 East (Express) Toward Newark
• Take Exit onto I-95 North
• Take Exit 16 W for NJ Route 3 toward Secaucus / Rutherford / Sports Complex
9
National Anthem During a
2011 New York Jets Game
From NJ Route 24
• Take Route 24 East
• Take I-78 East (Express) Toward Newark
• Take Exit onto I-95 North
• Take Exit 16 W for NJ Route 3 toward Secaucus / Rutherford / Sports Complex
WEST VIP
ENTRANCE
EAST VIP
ENTRANCE
TRAIN GATE
10
Commissioners Club
Catering Display
CATERING
Staff Contact Information
Maryann Pomponio
Suites Administrator
201.559.1631
[email protected]
Maria Abazia
Suites Manager
201.559.1633
[email protected]
Sarah Buckley
Suites Manager
201.559.1640
[email protected]
Joyce Coppola
Food and Beverage Manager
201.559.1669
Mailing Address:
Delaware North Companies
One MetLife Stadium Drive
East Rutherford, NJ 07073
Ordering Email:
[email protected]
Delaware North Companies-Sportservice is pleased to provide you with all of your food and beverage needs for your Suite. The main phone number for Delaware North is 201.559.1631 and the fax number is 201.372.0165.
A suite catering menu will be provided to you by Delaware North prior to the start of the football season. This will include a packet of information with ordering instructions for food and par beverage stock. The bar beverage stock will be replenished after each event and added to your final event bill. For the
best possible presentation, it is recommended that you order food and beverage in
advance. All advance orders must be placed no later than 72 hours prior to an event. If
you would like to request any food or beverage items not listed on the menu, such as Kosher meals or specialty cakes, or if you have special dietary needs
such as allergies or gluten-sensitivity, please contact Delaware North and they will make
arrangements to meet your request.
The advance menu information will also include details on options for billing and
payment for your suite food and beverage. Suite catering can be paid by credit card at
each event or by establishing an escrow account with Delaware North.
During events, you will have a suite captain available to assist with your additional food
and beverage needs from our day of event suite menu. Your suite has been outfitted
with a state-of-the-art IP telephone which will assist in placing day of event food and
beverage orders. Your Personal Identification Number (PIN) will be provided to your
administrator and should be shared with suite hosts who are authorized to place
additional charges on your account. Additionally, your suite captain will be able to assist
in instructing hosts on how to use the system or to place additional food and beverage
orders for any groups who prefer not to use the ordering system. If you would like to
arrange for a private suite attendant for a particular event, you may request one through
Delaware North during the pre-order process for an additional fee.
11
Hertz Suites at
MetLife Stadium
If Suite Guests choose to leave the suite during an event to access one of the
Clubs or the general admission seating bowl, they may carry non-alcoholic
beverages or beer provided they are in a plastic cup. New Jersey State Law requires
that any wine or spirits served in a suite must be consumed in the suite.
We ask that you help us to maintain a family atmosphere in the Hertz Suites by asking your guests to consume alcoholic beverages in a responsible manner. Please notify the nearest MetLife Stadium Premium Services team member or
Concierge for additional information or assistance on gameday.
GUEST RESERVE
The Guest Reserve site (dncguestreserve.com) allows our suiteholders to manage
their catering account throughout the season including creating menus and
placing orders for individual events.
Getting Started:
• Appoint a person to be the main contact to place all food and beverage orders for
your Suite
• Call the DNC Suites Administrator at 201.559.1631 to obtain a username and
password
• Provide suite host names, company name, contact phone number and credit
card information
Guest Reserve Features:
•Place orders by event
•Tag your favorite menu items for easy searching in future menu orders
•See event “Specials” advertised
•Review a “Recommendations” section created by the DNC Suite Chef •Edit and change orders up until cut-off time
•Look at past orders already placed and fulfilled
•Receive instant confirmations by e-mail once you place your order
•Receive a receipt by e-mail when order is charged to credit card
•Track billing for previous event orders
• All credit card information is stored securely
12
Martini Bar in the
Lexus Club
PREMIUM SERVICES
PRIVATE ENTRANCES
Each entry gate has lanes dedicated to Suite Partners and their guests. Once
inside the gates, all suite guests have access to VIP entrances at the East and
MetLife Gates. There are elevators and escalators at both VIP entrances which
access all Hertz Suite Levels.
The following numbered suites should enter at the VIP entrance on the EAST side of the building:
Concourse Suites:
Hertz President’s Circle:
Hertz Five Star:
Hertz Gold Plus Rewards Suites:
2-01 to 2-05
3-01 to 3-30
5-01 to 5-39
6-01 to 6-39
The following numbered suites should enter at the VIP entrance on the WEST side of the building:
Commissioners Club: 1-20
Hertz President’s Circle:
3-50 to 3-80
Hertz Five Star:
5-50 to 5-88
Hertz Gold Plus Rewards Suites:
6-50 to 6-67
13
Private event in the
Chase Club
CONCIERGE DESK
Concierge Desks are located inside the VIP Lobbies located on the east and west
sides of the Stadium and on each suite level near the elevator lobbies.
The concierge staff are trained premium services professionals and are available to all suite guests to provide assistance with Stadium information. Additionally, they can assist with:
• Merchandise requests
• Catering information
• Post-event car service or restaurant reservations
• Informational literature/questions
• Lost and found
• Lost children/parents
• Seating and assistance arrangements for guests with disabilities
• Translators
• Any other special requests
MERCHANDISE DISCOUNTS
Suite Partners receive a discount on Jets merchandise purchased in-advance of an
event through the Jets Shop Flagship Team Store. Please contact your Suite Service
Manager for assistance in utilizing this discount.
EVENT SUITE DISCOUNTS
Suite Partners receive a 15% discount on any additional suite purchases for non-Jets
events. Please contact your Suite Service Manager for more information.
PREMIUM SERVICES HOTLINE
Suite Partners and their guests may reach a dedicated premium services
professional during normal business hours and events by calling 201.559.1616. The
staff will be able to assist with event information and special requests.
14
New York Jets Flight Crew
in the Flagship Store
METLIFE STADIUM
GUIDE A TO Z
ALCOHOL POLICY
The team at MetLife Stadium is dedicated to promoting a safe and family friendly
atmosphere at our events. Please encourage your guests to consume alcohol
responsibly while attending events in your suite.
Suite guests are not permitted to carry alcoholic beverages into the Stadium. In addition, in accordance with our caterer’s, Delaware North, exclusive alcohol
permit; the consumption of alcohol is limited to the premises designated as MetLife
Stadium. Therefore, bottles or cans cannot be removed from the suite areas.
Certain events may require that alcohol service be prohibited. You will receive
notification of any “alcohol-free” events from your Suite Service Manager.
ASSISTANCE FOR GUESTS WITH DISABILITIES
MetLife Stadium and the Hertz Suite Levels are fully ADA compliant. If you would
like an accessible platform installed in your suite for a guest who is a wheelchairuser for one or all of the events, please contact your Suite Service Manager at least 72
hours prior to the event.
For guests with low mobility needing assistance to the Stadium from the parking lots,
please direct them to call the Guest Services Hotline at 201-559-1515 upon arrival with
their car location, including the nearest lot sign (i.e. E6, L13, etc), and a parking team
member will be dispatched. Additionally, ADA assistants are available at each gate to
assist with transportation to your suite via a wheelchair. MetLife Stadium also offers
assistive listening devices through the team members at the Concierge Desks. If one
of your guests needs these or another type of accommodation, please contact your
Suite Service Manager to make arrangements.
15
Hot 97 Summer JamNicki Minaj and Guests
AUTOMATIC TELLER MACHINES
Automatic Teller Machines are located on the concourses behind sections 117, 128, 143 (Plaza Level), 149, 213 (Chase Club), 220a, 239 (Lexus Club), 245a, 223b,
248b, 304, 322, 334 and 347.
BAG CHECK FACILITY
A bag check facility is located outside the Stadium between the Train and Verizon Gates
where guests may check any items which are not permitted into the Stadium for a
nominal fee. Please note that this fee may change by event but is typically $5 per item.
The bag check facility opens when the gates open and closes approximately one hour
following the conclusion of the event.
BAG SEARCHES
In accordance with NFL Best Practices and MetLife Stadium security guidelines,
bags, purses, backpacks, parcels, briefcases and like articles measuring 12” x 12”
x 12” or smaller will be permitted after a thorough inspection by a Safety Services
representative. Guests that need to bring a larger diaper bag, when accompanied by
a baby or infant, will be subject to the same inspection procedures. Guests should be
prepared to open their bags for inspection and may be asked by Safety Services staff to
shift and possibly remove the contents.
Backpacks, duffel bags or any bag larger than 12” x 12” x 12” will not be permitted to
be carried inside of MetLife Stadium and guests will be asked to return them to their
vehicle or check them in at our bag check facility. Any items left unattended outside the
stadium are subject to disposal.
BUS PARKING
Bus parking is located in parking lot L. Please contact your Suite Service Manager to
purchase a bus parking pass in advance of the event.
CAMERAS & RECORDING EQUIPMENT
Handheld digital or film cameras are permitted inside MetLife Stadium as long as
their use does not interfere with the game or other guests’ enjoyment of the event.
Tripods, monopods and cameras with a lens longer than 6” (detachable or nondetachable) will not be permitted into the Stadium. Video cameras and
video or audio recording of events at MetLife Stadium are prohibited.
16
CONCACAF Gold Cup Quarterfinals
CAR TROUBLE
MetLife Stadium provides basic car and towing assistance in all MetLife
Stadium parking lots. This service includes: towing, battery charging and
jump-starts, flat tire assistance and locked-in keys. Guests may ask a parking
lot team member, text our GuestASSIST text message service or call the Guest
Services Hotline for assistance.
CARRY-IN POLICY
Guests are welcome to carry-in to the Stadium the following items:
•Bags or purses that are 12” x 12” x 12” or less in size, all bags and other carried
items will be subject to search
•Food contained in a clear plastic bag
•Factory-sealed, plastic bottles of water or soft drinks that are 20 oz. or less in
size (caps will be removed by Safety Services team members).
•Still-photography cameras with a lens that is 6” or less in length
•Jackets or blankets after being patted down or searched
Guests may NOT carry-in to the Stadium the following items:
•Bottles, cans, hard-sided coolers, thermoses, or ice chests
•Alcohol of any kind
•Weapons or anything that can be used as a projectile or is deemed dangerous
by Stadium management
•Banners, signs or flags of any size
•Umbrellas, strollers, balls of any kind including full sized footballs, laser
pointers, or Frisbees
•Single purpose video cameras or still-photography cameras with a lens longer
than 6”
•Any animal with the exception of a service animal
•Any other item deemed inappropriate by Stadium management
To ensure the highest level of safety and security, all guests will be subject to a
courteous screening upon entry by Safety Services team members. All bags and
vehicles will be subject to inspection upon entry. Persons that refuse to be patted
down and/or refuse to have their bags or vehicle inspected will not be admitted. By
presenting your ticket or credential to the Safety Services team members, you consent
to such inspections and waive any and all related claims that you might have against
MetLife Stadium. Alcohol, weapons or any items the Safety Services team members
deems dangerous will be confiscated. Thank you for your cooperation.
17
Wilkerson Takes Down Brady
11/13/11
CLEANING SERVICE
Following every event, your suite will be fully cleaned by the Unicco cleaning services
team members. If your suite requires attention during an event, please contact the
Concierge Desk via the direct dial button on your suite telephone which is available
by pressing the “Directories” key.
CELL PHONE/PDA’s
Guests may carry in and use cellular telephones as long as they do not distract from
other guests enjoyment of the game.
CLUBS
MetLife Stadium’s five clubs span over 130,000 total square feet and, depending on
the Club, include distinct features such as a martini lounge, a wine bar, brick pizza
ovens, innovative technology and much more. Additionally, these spaces may be
rented for a reduced fee on non-event days for a Suite Partner’s private event.
Suite Partners and their guests have access to the following Clubs:
• Chase Club (east side of stadium): located on the 200-level concourse behind
sections 207C-220C
•Lexus Club (west side of stadium): located on the 200-level concourse behind
sections 232C-245C
Please note: Food, beer and non-alcoholic beverages may be carried from the
Clubs onto the Suite floors. However, New Jersey State Law requires that any wine or
spirits purchased in the Clubs must be consumed in the Clubs.
COMPUTERS/TABLETS
Guests may carry computers or tablets into the stadium provided they fit within the
carry-in size guidelines (less than 12”x12”x12” in size).
18
Commissioners Club
CREDIT CARDS
The MetLife Stadium Ticket Office and Delaware North-Sportservice accept credit or
debit cards with the Visa, MasterCard, American Express or Discover Card logos.
DESIGNATED DRIVER PROGRAM
Designated Driver information can be found at the Concierge Desk on each Suite and Club Level. This information is sponsored by Anheuser-Busch in partnership with Delaware North Companies-Sportservice to encourage guests to drink responsibly while attending events at the stadium. Guests over the age of 21 who pledge not to drink while at the event will be entered to win prizes during each event.
EMERGENCY PROCEDURES
In the event of an emergency, you will be notified by the Stadium public address
system, video boards and/or alarms. At that time, if necessary, you will be directed by
our team members to the quickest route to exit the Stadium.
All elevators will be recalled and use is prohibited except for emergency or fire personnel. All guests with disabilities will have access to elevators operated by emergency personnel.
FIRST AID
If First Aid is needed in your suite, please notify the nearest team member or press
the Concierge button, located under the “Directories” tab, on your phone and our First
Aid staff will immediately be dispatched to your suite.
Our First Aid staff is made up of trained nurses, doctors and EMTs who are on-site
to provide basic and emergency medical services for our guests.
19
Fireworks Display over
MetLife Stadium
FLEX SCHEDULING (JETS GAMEDAYS ONLY)
The NFL utilizes flexible scheduling for the final seven weeks of the regular season.
Sunday afternoon games during Weeks 11-17 are eligible to move into other time slots.
Suite Partners will be notified of any changes via your Suite Service Manager. Game
time changes will also be posted on the team and Stadium websites. GUEST CODE OF CONDUCT
The team at MetLife Stadium is committed to providing a memorable event day
experience for all guests. With that goal in mind, we have developed a Guest Code of
Conduct which all guests are expected to follow.
The team at MetLife Stadium, the Giants, the Jets and our promoters ask the guests to
assist in creating an enjoyable and safe environment by:
• Respecting each other as well as our employees
• Consuming alcoholic beverages in a responsible manner
• Refraining from fighting, throwing items or using foul/abusive language or gestures
• Not displaying indecent messages on clothing
• Not creating a disruption to the progress of the event by their actions
• Showing their ticket when requested and sitting only in their ticketed seat
• Following instructions from staff regarding stadium operations and emergency
procedures
• Allowing each other to be free to support their team or entertainer while remaining
respectful and courteous to their fellow guests, referees, opposing team fans and
players
• Keeping the MetLife Stadium SMOKE-FREE
Stadium team members have been trained and instructed to take necessary actions to
ensure the above expectations are maintained. Guests are encouraged to report any
inappropriate behavior to the nearest Guest or Safety Service Representative, any Guest
Services Booth, Concierge Desk or through our text messaging service. Guests should
address the text message to 78247, type the word Jets followed by a space, the request
and location.
Guests who choose not to follow the Guest Code of Conduct will be
subject to ejection and possible arrest.
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Hertz Suites at
MetLife Stadium
LIMOUSINE AND CAR SERVICE
For guests of New York Jets home games, ground transportation dispatchers will
be located at the East and West VIP Entrances. Car, Limo, Van and Special Needs
Vehicles will be available both during and after the game. You may also dial car
service from your suite phone or see your concierge for assistance. Call Vincent
Limousine at 1-800-335-5460 to pre-arrange for service going to MetLife Stadium and
for New York Jets away games. LOST AND FOUND
Any items found in your
Suite will be returned to the
Suite Service Department and your suite administrator
will be contacted the day
following the event to notify you of any items
collected in your suite. To
check on lost items, please
call the Premium Services
Hotline at 201.559.1616 or
your Suite Service Manager.
EAST VIP
WEST VIP
ENTRANCE
MODIFICATIONS
TRAIN GATE
In accordance with your
license agreement, any
desired modification such as signage or artwork must be approved in advance by the Suite Service Department. To
maintain uniformity in public areas of the Stadium, signs and/or lettering outside the
suite or visible to the Stadium interior seating areas may not be displayed.
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Goin’ CoastalZac Brown Band
PARKING LOT GUIDELINES
Parking lot guidelines have been established in order to create a safe and enjoyable
experience for all guests. All vehicles and bags that enter the MetLife Sports Complex
property and MetLife Stadium may be subject to a visual search.
• 1 VEHICLE = 1 SPACE: All tailgating items must be set up in front of or behind one vehicle.
Roadways and additional spaces are to remain clear for fellow guestsand emergency vehicles.
•ALCOHOL GUIDELINES: All New Jersey alcohol consumption and distribution laws will be
strictly enforced by New Jersey State Police and MetLife Stadium team members.
•CHARTER BUSES: Charter bus parking is located in Lot L.
•COOKING / USE OF GRILLS: We ask that all guests safely set-up, operate and extinguish
all cooking and grilling materials. Please extinguish and dispose of all cooking and grilling
materials. Hot coals are to be disposed of in hot coal containers which are located at the
perimeter of parking lots. The use of grills is NOT PERMITTED on any level of the IZOD
Center parking deck.
•RV’s / LARGE VEHICLES: Will not be permitted to park in the IZOD Center parking decks.
•TICKET RESALE: Ticket reselling is not authorized on MetLife Sports Complex property. Be
aware that tickets purchased from sources other than MetLife Stadium, Jets or an authorized
ticket outlet may be counterfeit and may not be accepted. This includes the reselling of
parking permits on the roadways leading into the MetLife Sports Complex.
•VENDING / SOLICITATION: Unauthorized soliciting or the collection of contributions,
vending, distribution of flyers or other materials is not permitted.
• WASTE: Please dispose of all waste materials in the proper trash, recycling, and hot coal
containers.
Violating parking lot guidelines may result in ejection from the MetLife Sports Complex property, arrest and the revocation of tickets or parking passes.
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Wine Bar in
the Chase Club
PLAZA
Between the entry gates and the Stadium there is a 350,000-square-foot outdoor
plaza filled with interactive activities, eating opportunities and pre-event
entertainment zones. These offerings will change based on the event so please
visit the Stadium website prior to the specific event for updates.
PUBLIC TRANSPORTATION
Rail (Penn Station) and Bus (Port Authority) service to MetLife Stadium are
available for large scale events and all Jets games. Guests should visit
www.njtransit.com or call 973.275.5555 for information on schedules and service
locations for the train. They may visit www.351express.com or call 800.877.1888
Ext. 3 for information about bus service. During small scale events public transportation is available by using the NJ
Transit’s convenient shuttle bus services from Secaucus Junction (Frank R.
Lautenberg Station). How to Ride:
• Purchase round-trip tickets to MetLife Sports Complex at your boarding station.
Your tickets will be valid for rail and bus service to the MetLife Sports Complex.
• Ride to Secaucus Junction
• Transfer to the shuttle bus by following the signs on the upper level of the
Secaucus Junction station
• Ride shuttle bus to Lot K of MetLife Stadium
RE-ENTRY POLICY
MetLife Stadium has a no re-entry policy for most stadium events. For select
events, limited re-entry options may be available. Please call your Suite Service
Manager for more information in advance of the event or visit the nearest
Concierge Desk during an event.
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U2 Concert-Bono
RECYCLING
The EPA has certified MetLife Stadium as the “greenest” NFL stadium. MetLife
Stadium encourages all guests to reduce, reuse and recycle. The recycling
program at MetLife Stadium includes recycling containers in all parking lots,
all security checkpoint locations, as well as along all stadium concourses and
in all Hertz Suites premium areas. Please check the signage on the recycling
containers to help in recycling the proper items such as plastic, glass and
aluminum. Please help keep MetLife Stadium beautiful and protect our future!
RESTROOMS
Restroom locations are conveniently located throughout all of the suite areas. Additionally, family restrooms are located in the following areas:
Suite Levels
Hertz President’s Circle (Level 3): Outside suites 3-07, 3-21, 3-55 and 3-74
Hertz President Five Star (Level 5):
Outside suites 5-03, 5-36, 5-54 and 5-85
Hertz Gold Plus Rewards Suites (Level 6): Outside suites 6-03, 6-37 and 6-53
SMOKING
In accordance with New Jersey State law, MetLife Stadium is a non-smoking
building. Guests may only smoke in designated smoking areas located on the
plaza level along the exterior fence line.
STADIUM TEAM
The team at MetLife Stadium is comprised of a number of different companies
who share the common goal of providing the best stadium experience possible
for our guests. All team members have been trained in guest services and in
providing information about the Stadium. Please feel free to contact the nearest
team member with any question, comment or concern.
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New York Jets Gameday
TELEPHONES
Each suite has a dedicated telephone which allows for local phone calls and
provides access to the Concierge and Catering departments through speed dial
keys located under the “Directories” menu. The telephone allows guests to place
additional food and beverage orders and control the televisions located in their
suites. Please see your Suite Captain or Concierge for information and assistance
in using the telephone.
VIDEO RECORDING
The NFL and concert promoter policies prohibit the recording of any live event at MetLife Stadium. WEBSITES
MetLife Stadium
www.metlifestadium.com
New York Jets www.newyorkjets.com
Account Manager (Tickets): www.metlifestadium.com/mysuiteaccount
Guest Reserve (Catering):
www.dncguestreserve.com
WILL CALL
Suite VIP Will Call is located outside the MetLife gate at the trailer to the right
of the Club/Suite entrance lane. Guests who are picking up will call tickets
should have their ID and their suite details, including location and host name, to
complete the pick-up. For select events, specialty and suite ticket will call may vary.
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