Windows Server® Licensing FAQ

Windows Server® Licensing FAQ
Frequently asked questions about licensing
Windows Server operating system products
on HP ProLiant servers
Technical white paper
Table of contents
Licensing ............................................................................................................................................ 2
Differences between license types .......................................................................................................... 5
I’ve got an OEM license—now I need to know…..................................................................................... 6
Activation ........................................................................................................................................... 8
Support ............................................................................................................................................ 10
Software assurance............................................................................................................................ 12
Downgrade rights .............................................................................................................................. 12
Upgrade rights .................................................................................................................................. 15
Virtualization and OEM licensing ........................................................................................................ 16
Windows Essential Business Server 2008 (EBS)..................................................................................... 17
Windows Small Business Server 2008 ................................................................................................. 18
Windows Server 2008 Foundation ...................................................................................................... 21
Client access licenses (CALs) ............................................................................................................... 22
Terminal Services client access licenses (TS-CALs) .................................................................................. 25
Reseller information............................................................................................................................ 27
References ........................................................................................................................................ 28
Welcome to the Windows Server Licensing FAQ. This guide answers many of the questions our
customers ask about licensing Windows Server products on their HP ProLiant server systems. The
questions we encounter most center on the general categories products, activation and support, which
we’ve used as the structure of this document.
We will review basic Windows Server licensing and differences between license types. Customer
questions focused on “I’ve got an OEM license, now I need to know…” are addressed, as are
activation and support issues. Microsoft software assurance, downgrade rights for Windows Server,
and virtualization with OEM licensing topics are also addressed. Specific product questions for
Windows Essential Business Server, Small Business Server, and Windows Server 2008 Foundation
are reviewed. Client access licenses (CALs) and Terminal Services CALs questions and answers are
provided. And finally, we’ll cover specific reseller concerns and overall reference links.
Licensing
1.
What types of Windows Server licenses are available?
In general, Microsoft® server software licenses fall into three categories: volume licensing, OEM
licensing, and retail licensing. Retail licenses, when available, are generally the most expensive
and the most complete. OEM licenses are available from HP when buying a new computer, and
generally offer the best price plus included HP support services. Microsoft volume licenses are
available from Microsoft License Resellers, which includes HP SLMS in many countries. Volume
licenses generally cost more than OEM licenses, but may be purchased separately from
hardware and offer additional flexibility for larger companies with more complex IT
requirements. The rest of this FAQ will focus on HP OEM licenses. For additional information
about Microsoft retail or volume licensing, refer to www.microsoft.com/licensing.
2.
What types of Windows Server licenses are available from HP?
The following table provides a quick comparison of the Microsoft license types available
from HP.
Microsoft license options
From HP Factory (Drop in Box,
Preinstall, non-Preinstall) (“OEM”)
From HP Authorized Reseller Option
Kit (“ROK”)
Who can buy?
End user or reseller
Reseller only
Sales proposition
Best price and OEM support when
buying a factory configured OEMbranded server with OS
Best price and OEM support for
resellers who sell OS along with an
OEM-branded server
Terms and restrictions
License may only be marketed and sold to an end user along with a server
End user cannot move licenses from the server (unless Software Assurance is
added)
Software Assurance available?
2
Available; must be purchased separately within 90 days of initial license
purchase.
3.
For what Windows Server products does HP offer OEM licenses?
HP offers OEM licenses for the following Windows Server products:
• Windows Server 2008 R2 Standard and Enterprise editions: www.hp.com/go/ws08r2
• Windows Server 2008 R2 Datacenter edition: www.hp.com/go/ws08r2
• Windows Server 2008 HPC: www.hp.com/go/windowshpc
• Windows® Small Business Server 2008: www.hp.com/go/sbs2008
• Windows Server 2008 R2 Foundation: www.hp.com/go/ws08foundationr2
4.
How many CALs (client access licenses) are included with each HP OEM
Windows Server license?
CALs per license type are as follows:
• Windows Server 2008 and Windows Server 2008 R2 Standard come with 5 CALs.
• Windows 2008 and Windows Server 2008 R2 Enterprise editions offer either 10 or 25
CALs, depending on the kit. Look for “10 CAL” or” 25 CAL” in the description.
• Windows Server 2008 Datacenter edition comes with 1 CAL.
• Windows Server 2008 R2 Datacenter edition comes with 0 CALs.
• Windows Server 2008 HPC comes with 0 CALs.
• Windows Small Business Server 2008 comes with 5 CALs for Standard and Premium
editions.
• Windows Foundation Server 2008 and Windows Server 2008 R2 Foundation include 15
user access rights.
5.
What exactly comes inside of each of these kits for each license type?
Windows Server 2008 Standard edition * :
• 1 HP branded 32 ♦ bit DVD (Blue and White)
• 1 HP branded x64 DVD (Blue and White)
Windows Server 2008 R2 Standard edition:
• 1 HP branded x64 DVD (Blue and White)
Windows Server 2008 Enterprise edition*:
• 1 HP branded 32♦-bit DVD (Blue and White)
• 1 HP branded x64 DVD (Blue and White)
Windows Server 2008 R2 Enterprise edition:
• 1 HP branded x64 DVD (Blue and White)
Windows Server 2008 and Windows Server 2008 R2 Datacenter:
• 1 HP branded DVD (Blue and White)
* If you need Service Pack 2 (SP2), please go to the Microsoft site to download:
www.microsoft.com/downloads/details.aspx?FamilyID=a4dd31d5-f907-4406-9012-a5c3199ea2b3&displaylang=en
♦
Windows Server 2008 is available in 32-bit or x64 versions. In case a customer does not select the “HP branded” option in the assisted setup
menu in SmartStart or EasySet-up, the Windows Server 2008 product key included on the Certificate of Authenticity (COA) works on both
32-bit and x64 versions of Windows Server 2008.
3
Windows Small Business Server 2008 Standard edition:
• 1 HP branded DVD (Blue and White)
• 1 additional DVD with Hologram
Windows Small Business Server 2008 Premium edition:
• 2 HP branded DVDs (Blue and White)
• 6 additional DVDs with Hologram
Windows Server 2008 and Windows Server 2008 R2 Foundation edition:
• Both have only 1 HP branded DVD (x64)
6.
How does HP deliver these OEM licenses?
HP offers preinstalled configurations from our online stores, via our channel partners, and
through our direct sales team. Non-preinstalled licenses are available for do-it-yourself
installation customers. These are offered online and via our channel partners. The Reseller
Option Kit is available only to resellers. This kit provides the value of an HP OEM license for the
customer, along with the additional services and/or products that most HP channel partners
make available to our customers.
7.
I understand that if I had purchased a Windows Server 2003 R2 x64 edition,
my license permits me to use the 32-bit edition instead. How can I obtain that
media and product key?
If you obtained your server with an HP OEM license for Windows Server 2003 R2 x64, the
media for both x64 and x32 was included. If you have lost your media, please contact HP call
centers for replacement (see question 30 to get call center information). You will have to cover a
small media replacement fee. If you purchased any other type of license, contact Microsoft
fulfillment services in your region.
Changing from x64 to 32-bit requires the OS to be reinstalled using the 32-bit media. The
media will not prompt for a product key when installing on HP hardware, either when using
SmartStart (choose selection with “HP branded”) or when installing directly from the OEM
media. The OS installation will also be pre-activated when installed on HP hardware.
8.
Do all Microsoft licenses come with a Certificate of Authenticity (COA)?
Only OEM and FPP (Microsoft retail products) license types come with a COA. FPP COAs are
not attached to hardware; they’re attached to a card or the physical packaging. OEM COAs
must be adhered to the server.
To locate your COA, please look in the following locations: for HP ProLiant ML (tower) servers,
the COA is adhered to the front bezel; for BL (BladeSystem) servers, the COA is on the top of
the blade (you must pull out the blade to see the COA label); and for DL (rack) and SL models,
the COA label is on the side of the server—and the server must be pulled out of the rack to see
the COA.
If you received your operating system from a reseller, then the COA should be affixed to the
server with which it was purchased by the reseller. OEM COAs are tied to the hardware with
which they were purchased and cannot be transferred to another system.
4
Differences between license types
9.
How can I tell the difference between an HP OEM license and a Channel OEM
(COEM) license?
Microsoft sells a Channel OEM (COEM) or “System Builder” license to resellers globally. This
product warranty is not supported by HP, but rather by Microsoft.
One visible difference between HP OEM and COEM products is that the Certificate of
Authenticity label is different: appearing below the product name will be either “Microsoft” for
COEM products, or “HP” for HP OEM products.
Also, when installing the HP OEM branded version, we provide electronic or telephone support
for initial setup for 90 days from the date of purchase. If it reads “Microsoft,” HP will provide its
normal warranty support for the server but will not support the software.
Or you can check the Microsoft site:
www.microsoft.com/howtotell/content.aspx?pg=coa&displaylang=en
Figure 1: Windows Small Business Server 2008—product keys vs. COA labels
There are several product keys for Windows Small Business Server 2008; they look like this:
10.
How do OS licensing rules for VMware VMotion, Windows Server Clustering
Services, and the Microsoft System Center Virtual Machine Manager differ?
The same licensing rules apply to Windows Server Clustering Services as VMotion and System
Center Virtual Machine Manager. While VMotion and System Center Virtual Machine Manager
move instances of virtual operating system environments (OSEs) between physical servers, the
licenses remain with the physical server to which they were assigned. When an instance is
moved to a new physical server, that new server must already have appropriate licenses
assigned to it. Because Windows Server 2008 Datacenter permits an unlimited number of
5
instances of the server software to run in virtual OSEs, in multi-server installations with VMotion,
and System Center Virtual Machine Manager, it offers the greatest flexibility to move instances
between servers without having to track the number of instances running or worry about being
under-licensed.
I’ve got an OEM license—now I need to know…
11.
Where will I find the latest, beta, and older drivers?
Visit the HP website. The HP Microsoft on ProLiant pages provides links to all documentation,
downloads, and products. The HP ProLiant Windows matrix provides direct links to drivers and
other downloadables. Just click on the server and you will be provided with the links.
www.hp.com/go/proliantwindows
12.
My server was dead on arrival (DOA). I had purchased Windows Server 2008
R2 from HP with the server—what do I do?
The HP OEM license is effectively part of your server, so is covered by the same warranty terms.
If, for example, you end up requiring a replacement server under warranty, then the
replacement server will also come with the same HP OEM license (and the original HP OEM
license would go back to HP when you returned the DOA server.)
13.
What do I do if I have damaged media DVDs?
HP will help you get your replacement media via the HP call center. Prior to calling, please
check question 5 to see if you have the correct number of DVDs for your edition.
14.
What do I do if I lose my COA?
Your Certificate of Authenticity (COA) is the most important part of your OEM license. If you
lose your COA, neither Microsoft nor HP can replace it. Guard it, store the numbers, and keep
a record on file of this license key.
15.
What do I do if I experience a defect on arrival (DefOA) or damaged COA
label?
First of all, if you purchased the defective or damaged product directly from HP, please contact
the HP call center for assistance, whether or not the product was preinstalled. Please act during
your 90-day warranty period to receive the best assistance with your defective product issue.
If the product was purchased from a reseller (reseller option kit [ROK]), please contact your
reseller for assistance.
If HP is assisting you with the issue, HP will need the defective or unlabeled/damaged label sent
back to the factory for an investigation.
If HP should ask you to remove the damaged COA please send a digital picture of the COA
first. The picture should have clear image of the serial number of the COA and what there is of
the product key.
16.
Can I transfer my OEM license to another server?
If you think you will want to be able to do this, then you may acquire that right – plus other
benefits – by purchasing Microsoft Software Assurance from a Microsoft License Reseller (such
as HP SLMS) within 90 days of your original purchase of the HP OEM license. Otherwise, no,
you may not move an OEM license to another server (except, as covered above, when the
server is replaced under normal service or warranty terms). Microsoft OEM licensing (including
COEM, HP OEM, and other OEM licensing) is part of the server on which it was issued, as
explained in the License Terms that accompany the license. For example, here is what the
6
Windows SBS 2008 End User License Agreement (EULA) states:
Assignment of the license to the server. The software license is permanently assigned to the server
with which the software was distributed. If you run the software on a hardware partition, that
partition is the server to which the license must be assigned. That server is the licensed server for
that particular license. You may assign other software licenses to the same server, but you may not
assign the same license to more than one server.
17.
Can OEM product licenses be transferred to nonprofit organizations?
Per the License Terms accompanying your HP OEM license, “You may transfer the software only
with the licensed server, the Certificate of Authenticity label, this agreement, and CALs, directly
to a third party. Before any permitted transfer, the other party must agree that this agreement
applies to the transfer and use of the software. You may not retain any instances of the software
unless you also retain another license for the software.”
18.
Can I transfer my Windows Server operating system license from an old server
to a new one?
Only if it was purchased as a full-packaged product (”Windows in a box”) from a retail store,
or a Microsoft Volume License from a Licensing Reseller such as HP SLMS. OEM licenses are not
transferable from one machine to another, unless covered by Software Assurance (as described
above).
19.
If I “retire” a server with an OEM license on it, can I use that software on a
new server?
No. To put it simply, an OEM product is “married” to the original server on which it was
installed. OEM licenses are not transferable from one machine to another, unless covered by
Software Assurance (as described above). The software cannot be moved from server to server,
even if the original server it was installed on is no longer in use. This is true for all OEM
software—both operating systems and applications.
20.
What SmartStart and PSPs work with which Windows operating systems?
HP provides tools to set up, monitor, and update your ProLiant ML, DL, and BL 300 series and
greater servers as part of the server purchase process.
SmartStart www.hp.com/servers/smartstart is delivered with every ProLiant ML and DL 300, 500,
and 700 series server and supports ProLiant BL servers to provide step-by-step ProLiant
deployment assistance.
ProLiant Support Packs (PSPs) www.hp.com/servers/psp are bundles of HP ProLiant optimized
drives, utilities, and management agents representing a specific operating system.
For a listing of what SmartStart and PSP versions to use for the appropriate Windows products,
please see the following support matrix.
ftp://ftp.hp.com/pub/c-products/servers/management/smartstart/serversupportguide8.40.pdf
7
Activation
21.
How do I activate my HP OEM product key?
To get to the Windows activation screen, right-click Computer. Then click Properties.
Click “Activate Windows now.”
This brings up the Windows activation screen. From this screen, choose “Type a different
product key.” (This is found on the COA label that should be adhered to your server.)
Type in your product key and follow prompts. Your license should then be activated.
8
22.
How do I activate my HP OEM license with SmartStart?
If installing HP branded media using SmartStart, choose the OS selection that has “(HP
branded).” This will allow the OS installation to pre-activate. If activation is still needed, then the
key can be provided during the Microsoft activation process. The key will be the one attached
to the server.
For more information on HP SmartStart, visit this site: www.hp.com/go/foundation
Reference for SmartStart 8.3 and earlier
Reference this screen for SmartStart 8.4 and later.
23.
How do I activate my HP OEM license with Easy Set-up CD?
The Easy Set-up CD is made available for all HP 100 Series servers. If installing HP branded
media using the Easy Set-up CD, choose the OS selection that has “(HP branded).” This will
allow the OS installation to pre-activate. If activation is still needed, then the key can be
provided during the Microsoft activation process. The key will be the one attached to the server.
For more information on HP Easy Set-up CD, visit this site: www.hp.com/servers/easysetup
24.
What is my password set to for Windows Server 2008 and Windows Server
2008 R2?
If you purchased Windows Server 2008 and Windows Server 2008 R2 preinstalled or installed
it from media, then your password is initially left blank. You are required to change the
password at the first logon. Please set a password that is easy for you to remember, but hard for
9
a stranger to figure out. The best passwords are at least 8 characters long, and include a mix of
letters, numbers, and special characters.
25.
How do I activate my Windows Small Business Server 2008 license?
The Windows Small Business Server 2008 server license is activated over the Internet. If you do
not have an Internet connection, you can follow the instructions in the Windows Activation
wizard for calling a telephone number to activate. Windows Small Business Server 2008 CALs,
unlike Small Business Server 2003 CALs, no longer have to be activated. Note that if you are
running Windows Small Business Server 2008 Premium edition, the second copy of Windows
Server 2008 technologies will require online activation.
26.
When do I activate my license?
Generally, all Windows Server 2003 OEM products, Windows Server 2008 and Windows
Server 2008 R2 (Standard, Enterprise, Web Server, Datacenter, and Foundation), Windows
Small Business Server 2008, and Windows Essential Business Server 2008 purchased directly
from HP in the form of a preinstalled or non-preinstalled option are pre-activated and prepopulated with the product key. Typically, the Reseller Option Kit (ROK) for Windows Server
2008 and Windows Server 2008 R2 (Standard, Enterprise, Web Server, Datacenter, and
Foundation), Windows Small Business Server 2008, or Windows Essential Business Server
2008 purchased from your reseller must be activated by providing your 5x5 product key from
the HP OEM COA; you will receive confirmation with your product activation. Also, if your OS
requests activation, please provide the 5x5 product key attached to the server.
27.
What do I do if my activation grace period is running out?
Any version of Windows Server 2008 R2 software will require activation within 10 days. The
10-day activation period can be reset up to four times by running the Slmgr.vbs script to reset it
back to 10 days. To do this, follow these steps:
1. Click Start, and then click Command Prompt.
2. Type slmgr.vbs -dli, and then press ENTER to check the current status of your activation
period.
3. To reset the activation period, type slmgr.vbs –rearm, and then press ENTER.
4. Restart the computer.
This procedure resets the activation period to 10 days, and can be used up to four times. After
this you will need to either activate or reinstall.
Support
28.
What type of warranty support does HP provide for HP OEM Windows Server
products?
HP’s only warranty obligations with respect to software distributed by HP under the HP brand
name are set forth in the applicable end-user license or program license agreement provided
with that software. If the removable media on which HP distributes the software proves to be
defective in materials or workmanship within 90 days of purchase, your sole remedy shall be
to return the removable media to HP for replacement.
HP also provides electronic or telephone support for initial setup for 90 days from date
of purchase.
10
Initial setup support includes:
• Answering installation questions (how-to, first steps, and prerequisites)
• Setting up and configuring software and options supplied or purchased with HP hardware
products (how-to and first steps)
• Interpreting system error messages
• Isolating system problems
• Obtaining support pack information or updates for software purchased or supplied with
HP hardware products
Initial setup support does NOT include assistance with:
• Generation or diagnosis of user-generated programs or source codes
• Installation of non-HP products
• System optimization, customization, and network configuration
HP ProLiant Global Limited Warranty & Technical Support Terms can be found at:
http://h18004.www1.hp.com/products/servers/platforms/warranty/index.html
29.
What type of support services does HP provide beyond warranty support?
HP has a full range of support and consulting services for your product that can be purchased
locally. However, some support and related products may not be available in all countries. For
information on availability and cost of these services, refer to the HP website at:
www.hp.com/services/microsoft
30.
How do I contact HP for support for my Windows Server product?
You can locate the phone number for the nearest HP support team via the worldwide contact
numbers link provided below: http://welcome.hp.com/country/us/en/wwcontact_us.html
31.
What information do I need to have available when I contact HP for support?
Be sure to have the following information/documentation available before you call:
• Proof of purchase (to be sent via fax or email)
– An invoice with software and server SKUs (HP or distributor SKU)
– A picture of the COA affixed to the server, showing the 5x5 product key
• Credit card information (to be provided over the phone)—replacement media requests only
Note: If proof of purchase is not readily available, be prepared to provide the type of Windows
product being requested, include the edition, plus the HP server type, model, and serial number.
32.
What do I do if I lose my license?
Windows Server OEM licenses are treated like any other software product. If you lose the
license, neither HP nor Microsoft replaces this license.
33.
I’ve lost my media for my Windows Server operating system. How can I get a
replacement?
You will need to contact HP and have all of the information required for support. HP is able to
send you a media replacement kit for all Windows Server 2003 R2 and later products. The
media kit will be shipped from the USA, so anticipate 3 to 10 business days for delivery
(depending on customs requirements and shipping method). The kit is NOT your license keys.
11
34.
I installed a “time bomb” trial version of software from Microsoft for Windows
Essential Business Server/Windows Small Business Server. It’s telling me to buy
the software. Can I install an OEM software license?
No. An OEM license may only be acquired in conjunction with a new computer. If you already
have your computer, then you may either buy a retail license, or purchase a volume license from
an authorized License Reseller such as HP SLMS.
Software assurance
35.
What is the Software Assurance (SA) program?
Information about Software Assurance may be found at the Microsoft licensing website
www.microsoft.com/licensing. OEM customers can purchase Software Assurance from their
reseller or Microsoft within 90 days of their OEM license purchase.
36.
If my server running Windows Server 2008 is covered under Software
Assurance; do I have to pay for Windows Server 2008 R2?
No. As part of Software Assurance benefits, you will receive the rights to upgrade your servers
to Windows Server 2008 R2 during the term of your Software Assurance license.
37.
What happens if I already have Windows Server 2008 but have not purchased
Software Assurance for the server?
If you want to upgrade to Windows Server 2008 R2, you will need to purchase a Windows
Server 2008 R2 license for each server that you will be upgrading. Unlike service packs and
feature packs, Windows Server 2008 R2 is the full operating system and requires a new server
license.
Downgrade rights
38.
What are my downgrade rights?
For information on your Windows Server 2008 and Windows Server 2008 R2 downgrade
rights, visit this website:
www.microsoft.com/windowsserver2008/en/us/downgrade-rights.aspx
For information on your Windows Small Business Server downgrade rights, visit this website:
www.microsoft.com/sbs/en/us/downgrade-rights.aspx
39.
How does HP provide downgrade kits for Windows Server 2008 to Windows
Server 2003 R2?
You can get a downgrade kit in the following ways:
At the time of purchase of an HP preinstall or drop in the box kit, you can order the downgrade
media kit for Windows Server 2003 R2 in most languages and most editions.
If you need the kit after your purchase, please use the following methods:
• Visit the Microsoft site:
www.microsoft.com/windowsserver2008/en/us/downgrade-rights.aspx
• Visit the HP site:
http://h18004.www1.hp.com/products/servers/software/microsoft/windows2003/downgrade.html
• Call the HP call center and request your downgrade media.
Be prepared to pay a small fee for shipping and media expense.
12
40.
What are the downgrade terms for Windows Server 2008 and Windows
Server 2008 R2?
Per the license terms that accompanied your license for Windows Server 2008 and Windows
Server 2008 R2, “Instead of creating, storing, and using the software, for each permitted
instance you may create, store, and use an earlier version. You must obtain the earlier version
separately. This agreement applies to your use of the earlier version.”
For example, the user can install Windows Server 2003 R2 on a Windows Server 2008
licensed HP server product.
For additional information, refer to the following website:
www.microsoft.com/windowsserver2008/en/us/downgrade-rights.aspx
41.
How do I downgrade Windows Small Business Server 2008 Premium edition?
Due to line-of-business application compatibility issues moving from one version to the next,
some businesses may need to run the previous version of Windows Server. The second server in
the Windows Small Business Server 2008 Premium edition gives customers this flexibility.
Although HP does not include Windows Server 2003 R2 Standard in the package as an
alternative version, the OEM License Terms allow customers to use Windows Server 2003 R2
Standard in place of the second copy of Windows Server 2008 Standard. Please visit the
Windows Server Downgrade site for more information on how to obtain a Windows Server
2003 R2 downgrade kit. You will need the Windows Server 2008 product key which comes in
the Windows Small Business Server 2008 Premium software package to access the site. (Note:
This is a separate key from the Windows Small Business Server 2008 product key used on the
first server.). Note: Under downgrade rights, customers are restricted from running both versions
of Windows Server 2008 Standard and a downgrade Windows Server 2003 R2 Standard at
the same time.
42.
Can an HP OEM Windows Small Business Server 2008 Standard edition
customer downgrade to Windows Small Business Server 2003 Standard
edition?
Customers who obtained their servers with Windows Small Business Server preinstalled from HP
via an OEM license must, in order to exercise downgrade rights, already have the earlier
versions of Windows Small Business Server media available. If they purchased an open license,
volume license, Software Assurance, or full retail product version of Windows Small Business
Server 2008, suggest that they contact Microsoft fulfillment services in their region.
www.microsoft.com/sbs/en/us/downgrade-rights.aspx
43.
Windows Small Business Server 2008 comes with several server components.
Can I exercise my downgrade rights and run earlier versions of the server
software?
Yes. You may exercise your downgrade rights and run Windows Small Business Server 2003
R2 or earlier versions if you have acquired a Windows Small Business Server 2008 license.
Note, however, that you cannot separate out the components of the Windows Small Business
Server solution—that is, if you downgrade, you must downgrade all components of the
software.
If you obtained your server with Windows Small Business Server 2008 preinstalled, in order to
exercise your downgrade rights you must already have the earlier versions of Windows Small
Business Server media available.
For additional information, please visit the Microsoft Fulfillment site:
www.microsoft.com/windowsserver2008/en/us/downgrade-TC.aspx
13
44.
Windows Small Business Server 2008 Premium edition comes with two
Windows Server 2008 Standard technologies licenses. If I choose to, can I
downgrade one of those licenses to run an earlier version in order to support a
legacy application?
The components of the Windows Small Business Server Standard single server solution cannot
be separately downgraded because they are an integrated suite. Microsoft recognizes that due
to line-of-business application compatibility issues moving from one version to the next, some
businesses may need to run the previous version of Windows Server. The second server in the
Windows Small Business Server 2008 Premium edition gives customers this flexibility.
Alternative versions are included in the Windows Small Business Server 2008 Premium edition
of the software for SQL Windows Server 2008 x86 to be run on the second server. Although
Microsoft does not include Windows Server 2003 R2 Standard in the package as an alternative
version, Microsoft will allow customers to use Windows Server 2003 R2 Standard in place of
the second copy of Windows Server 2008 Standard. Please visit the Windows Server
Downgrade site for more information on how to obtain a Windows Server 2003 R2 downgrade
kit. You will need the Windows Server 2008 product key which comes in the Windows Small
Business Server 2008 Premium software package to access the site. (Note: This is a separate
key from the Windows Small Business Server 2008 product key used on the first server.) You
may still use this method of downgrading if you purchased your Windows Small Business Server
2008 Premium on a new server from an original equipment manufacturer.
45.
How do the downgrade terms affect client access licenses (CALs)?
Customers running Windows Server 2003 R2 as a downgrade installation on an HP Windows
Server 2008 license must buy Windows Server 2008 CALs. Your Windows Server 2008 CALs
can also be used with Windows Server 2003 R2.
Client access licenses (CALs) for both Windows Server 2003 and Windows Server 2008 do not
require a product key or activation, so there is no need to acquire a downgrade CAL key.
However, Terminal Server CALs (TS-CALs) do require activation of the license on the Terminal
Server license server. Note: In Windows Server 2008 R2, Terminal Server CALs are being
renamed “Remote Desktop Service CALs.”
Alternatively, you can activate downgrade Windows Server 2008 TS-CALs for use with a
downgrade Windows Server 2003 by calling Terminal Services Clearinghouse and obtaining a
Windows Server 2003 TS-CAL key (refer to Terminal Server downgrade rights). To contact the
Registration Authority and Clearinghouse in the United States, call (888) 571-2048. To access
the Registration Authority and Clearinghouse from outside the United States, follow these steps:
• Click Start, point to Programs, click Administrative Tools, and then click
Terminal Services Licensing.
• In the Terminal Services Licensing console, right-click your license server, and then click
Properties.
• Click Connection Method, and then click Telephone.
• Click the appropriate country, and then click OK.
• On the Action menu, click Install Licenses, and then click Next.
• Call the appropriate Customer Service Center by using the telephone number that is
displayed.
• Click Cancel to exit the Terminal Services Licensing console.
Alternative solution:
If the customer has no existing Terminal Servers (and consequently no old WS2003 TS-CALs
and Terminal Server Licensing servers another solution could be used (provided there is another
Windows Server 2008 server in the customer’s network) to install the Terminal Server Licensing
14
Services on this Windows Server 2008 machine and add/activate the Windows Server 2008
TS-CALs there.
Windows Server 2008 Terminal Server Licensing Service installed (installable role) on a
Windows Server 2008 server works with Windows Server 2008 as well as Windows Server
2003 Terminal Servers and would use the Windows Server 2008 TS-CALs, so no downgraded
Windows Server 2003 TS-CAL keys are required.
46.
What are the activation requirements for the downgrade scenario?
HP OEM Windows Server 2003 R2 media used as the downgrade installation on an
HP Windows Server 2008 license does not require activation or entering of product keys.
If the customer migrates to Windows Server 2008 later and is a ROK customer—one
who purchased the OS from a reseller—the customer must enter the Windows Server 2008
product key and activate the installation with Microsoft. The product key can be found on
the COA label affixed to the ProLiant server with which the OS was purchased.
For more information on activation, visit this website:
www.microsoft.com/windowsserver2008/en/us/product-activation.aspx
47.
Can you downgrade Windows Server 2008 Foundation and Windows Server
2008 R2 Foundation?
No, you cannot. Windows Server 2008 Foundation and Windows Server 2008 R2 Foundation
are entry products for a small business with less than 15 users. Foundation can upgrade to
Windows Server 2008 R2 Standard edition, see:
www.microsoft.com/windowsserver2008/en/us/upgrade-options.aspx
48.
What is HP’s policy on support for downgrade assistance?
While Microsoft allows a customer to downgrade their operating system from Windows Server
2008 R2 or Windows Server 2008 to Windows Server 2003 R2, the HP server must be
certified to support the older operating system. The O/S support matrix should be used to
determine certification status. (www.hp.com/go/wincert)
Customers that choose to downgrade their operating system to a certified platform are entitled
to the 90 days of support warranty under the terms of their platform warranty for Installation,
Configuration, and Startup support as they would be under the original operating system
warranty. The same support rules apply for customers that purchase software support beyond
the 90-day warranty period.
Upgrade rights
49.
Why does HP OEM media not support upgrade install, while MS media does?
Unlike Microsoft media, where the customer who purchased the Windows Server 2008 OS may
already have a server running on an old version of Windows Server, OEM media can only be
sold with new servers so that assumes there is no upgrade. Because of that, HP has disabled
upgrade function. If customer had already installed Windows Server 2003 R2 and now wants
to upgrade to Windows Server 2008, they will need to re-install Windows Server 2008.
50.
How do I upgrade Windows Server 2008 Foundation and Windows Server
2008 R2 Foundation to Standard?
This is done via the Microsoft Windows Server Fulfillment site:
www.microsoft.com/windowsserver2008/en/us/upgrade-options.aspx
15
51.
If I am at or am near the user limit in Windows Small Business Server 2008,
how to I upgrade to support more users?
This may done by upgrading to the full underlying products via the Microsoft Solutions Pathway
sites:
• Solutions Pathway for SBS: www.microsoft.com/sbs/en/us/upgrade.aspx
Virtualization and OEM licensing
52.
How do I install my HP OEM media on Hyper-V?
For Windows Server 2008, you will need to launch the HPVirtualOSE.exe in order for the
Hyper-V product to allow our HP branded media to install.
For Windows Server 2008 R2 the HP OEM media can be installed by mapping the media once
the Hyper-V role has been installed. Unlike Windows 2008, Windows Server 2008 R2 does
not require the execution of the HPVirtualOSE.exe.
For additional information and steps on the process please reference the “Installing Windows
2008 operating system on virtual machines using HP branded media” section in the HP FactoryInstalled Operating System Software Guide for Microsoft Windows Server® 2008 User Guide.
The guide can be found at: www.hp.com/go/windows/documentation
53.
Why do I get a “system not supported” message when trying to install
HP OEM media on top of Hyper-V?
You will need to launch HPVirtualOSE.exe in order for the Hyper-V product to allow our
HP Branded media to install. For steps on the process, reference the “Installing Windows Server
2008 operating system on virtual machines using HP branded media” section in the HP FactoryInstalled Operating System Software Guide for Microsoft Windows Server® 2008 User Guide.
The guide can be found at: www.hp.com/go/windows/documentation
54.
Why do I get a “system not supported” message when trying to install HP
OEM R2 media on top of Hyper-V that is running on non-HP Branded host OS?
The necessary manufacturer strings have not been inserted into the Hyper-V product that allow
the HP Branded media to install. You will need to run the following command from the
command prompt (including spaces):
Reg Add "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Virtualization" /v
BiosLockString /t REG_SZ /d "Hewlett-Packard
"
55.
Why do I get a “system not supported” message when trying to install
HP OEM media on top of VMware?
You will need to add the following configuration line “SMBIOS.reflecthost=TRUE” to the virtual
machine configuration file. This will allow the HP OEM media to detect that it’s being installed
on HP hardware.
56.
Why offer Windows Server 2008 Standard, Enterprise, and Datacenter editions
with and without virtualization (without Hyper-V)?
Microsoft created both versions, so HP is able to offer either. However, virtually all customers
choose the “with Hyper-V” versions, so that is HP’s default.
57.
Does Microsoft offer a standalone server virtualization product?
Yes, a standalone version of the Hyper-V hypervisor is available for free download from:
www.microsoft.com/hypervserver
16
58.
In which sales channels will the Windows Server 2008 without Hyper-V
products be available?
The Windows Server 2008 without Hyper-V products are available in all retail, OEM, and
volume licensing sales channels.
59.
How are the Windows Server 2008 without Hyper-V products licensed?
The Windows Server 2008 without Hyper-V products have the same license terms and license
models as their regular Windows Server 2008 product counterparts.
60.
When customers who currently have Windows Server 2003 R2 with Software
Assurance (SA) would like to upgrade to Windows Server 2008, which version
can they upgrade to—the Windows Server 2008 Product (with Hyper-V) or the
Windows Server 2008 without Hyper-V?
Customers who have SA on Windows Server 2003 R2 can opt for either Windows Server
2008 (with Hyper-V) or the product without Hyper-V. At renewal of their SA, once they opt for
either, they will acquire the appropriate SA renewal SKU. Once the choice is made, the
customer will not be able to switch.
61.
How many physical/virtual installations can I have with the various versions
of the OS?
OS version
Physical OSE
Virtual OSE
Windows Server 2008 Standard
1
1
Windows Server 2008 Enterprise
1
4
Windows Server 2008 R2 Standard
1
1
Windows Server 2008 R2 Enterprise
1
4
Windows Server 2008 Datacenter
1
Unlimited
Windows Server 2008 R2 Datacenter
1
Unlimited
Windows Server 2008 HPC
1
1
62.
Can you buy two HP OEM Windows Server 2008 R2 Standard edition licenses
for one physical server, with the intention to run them each in a virtual
machine (non MS VM)?
Yes, HP OEM licensing with Microsoft allows this.
Windows Essential Business Server 2008 (EBS)
63.
I purchased EBS OEM from HP last year with my ProLiant server. What is the
support available from HP after June 30, 2010?
HP will continue to offer support services for EBS because this product is part of the Windows
Server 2008 integrated solutions family. Service offerings range from software telephone
support to Critical Service; please see question 29.
64.
When will HP end the sale of EBS OEM Licenses?
June 30, 2010
65.
I have EBS and need additional CALS, where do I get them?
Microsoft will continue to offer EBS CALs through their channels. Information can be found at the
following website: www.microsoft.com/ebs/en/us/purchase.aspx
17
66.
I bought EBS from HP; what is this that I am hearing about license transfer
rights?
Microsoft is promoting offers to help EBS customers. Accordingly, Microsoft states:
Beginning June 30, 2010 until December 31, 2010, current EBS 2008 customers can get the
individual component software from the suite for free (local taxes, shipping and handling charges
may apply). This means EBS 2008 customers can get copies of Windows Server 2008
Standard, Microsoft Exchange Server 2007 Standard and Microsoft System Center Essentials
2007. If this promotion is of interest to you we encourage you to mark a reminder in your
calendar to visit the EBS 2008 site between June 30, 2010 and December 31, 2010 to claim
this offer.
Look to the following website for more information: www.microsoft.com/ebs/en/us/offers.aspx
Windows Small Business Server 2008
67.
Windows Small Business Server 2008 Premium edition comes with two
Windows Server 2008 Standard technologies licenses. Can I, if I choose, use
one of those licenses to run 32-bit version of Windows Server?
Yes. The second Windows Server license can be used for the 32-bit or 64-bit version; and for
your convenience, both are shipped in your Windows Small Business Server 2008 Premium
edition package.
68.
Windows Small Business Server 2008 Premium edition comes with SQL Server
2008 Standard edition for Small Business. Can I exercise my downgrade rights
and run an earlier version of SQL Server?
No. Components of the Small Business Server solution cannot be separated. However, Microsoft
recognizes that line-of-business applications may experience compatibility issues moving from
one version to the next, so until 31 December 2010 we will offer the SQL Server 2005
Standard edition (both 32-bit and 64-bit platforms) media kit for our HP OEM Small Business
Server 2008 Premium edition customers via our technical support call center.
69.
Can I separate the components of Windows Small Business Server 2008 (i.e.,
run Exchange 2007 and/or SQL Server 2008 on separate servers)?
No. Unless you are licensed for Windows Small Business Server 2008 Premium edition, you
may not separate the software for use on more than one operating system environment under a
single license. This applies even if the operating system environments are on the same physical
hardware system, such as those that use virtualization technology. If you acquired Windows
Small Business Server 2008 Premium edition, you may run one instance of Windows Server
2008 technologies and SQL Server 2008 Standard edition for Small Business on a separate
server. This is a new license right that has changed from the rights granted in previous versions
of Windows Small Business Server premium editions.
70.
If I have Windows Small Business Server 2008 Premium edition, is it
mandatory to install SQL Server and Terminal Services in application mode on
the second server only, or can it be done on either server?
SQL Server can be installed on either server, but Terminal Services is disabled on Windows
Small Business Server Standard.
71.
Does Windows Small Business Server 2008 licensing allow for virtualization?
For example, Windows Server 2008 Standard edition includes Hyper-V with a
license to run one server operating system in Hyper-V?
For Windows Small Business Server 2008 Standard edition, you may run one instance of the
server software on a physical or virtual machine, but not both.
18
For Windows Small Business Server 2008 Premium edition, you can choose to run the
“premium server” software on a second server:
• You can run an instance of Windows Server 2008 Standard technologies on a physical or
virtual machine (VM), and if you run on VM, you are allowed to run an additional instance
on a physical machine in order to run hardware virtualization software, provide hardware
virtualization services, or run software to manage and service operating system environments
on the licensed server.
• You can run any number of instances of Microsoft SQL Server 2008 Standard edition for
Small Business in one physical or virtual machine, and it must be joined to the Windows
Small Business Server domain.
For additional info, refer to: http://technet.microsoft.com/en-us/library/dd239207(WS.10).aspx
72.
What are the licensing rights for the second Windows Server Small Business
Server 2008 Premium edition? Do you allow virtual machines?
Yes. You are granted a 1+1 license similar to a standalone Windows Server Standard license;
that is, you may run one instance of the operating system on a physical or virtual machine. If
you run on a virtual machine, you may run an additional instance of the operating system on a
physical machine in order to run hardware virtualization software, provide hardware
virtualization services, or run software to manage and service operating system environments on
the licensed server.
73.
What is the difference between a Windows Small Business Server 2008 server
license and a client access license (CAL)?
The Windows Small Business Server 2008 Standard edition or Windows Small Business Server
2008 Premium edition license gives you the right to install and use the server software
corresponding to the edition you purchased. The Windows Small Business Server 2008 CAL
gives you the right for a device or user to access the server software. You need both types of
licenses in order to be in compliance.
74.
What is the difference between the Windows Small Business Server 2008 CAL
Suite and the Windows Small Business Server 2008 CAL Suite for Premium
users or devices?
The Windows Small Business Server 2008 CAL Suite should be purchased for each user or
device that accesses the Small Business Server network, no matter whether the Windows Small
Business Server network is running Windows Small Business Server 2008 Standard edition or
Premium edition. The Windows Small Business Server 2008 CAL Suite for Premium users or
devices should be purchased for only those users or devices accessing the SQL Server database
features of Windows Small Business Server 2008 Premium edition server software.
75.
Can I choose whether the five CALs that come with the server software are
for Windows Small Business Server 2008 CAL Suite or Windows Small Business
Server 2008 CAL Suite for Premium users or devices?
No. The five CALs that come packaged with the server software purchase correspond to the
Windows Small Business Server 2008 edition you acquired. That is, if you purchased Windows
Small Business Server 2008 Standard edition, you get five Windows Small Business Server
2008 CAL Suite licenses; and if you purchased Windows Small Business Server 2008 Premium
edition, you get five Windows Small Business Server 2008 CAL Suite for Premium users or
devices licenses.
76.
Are any of the Windows Small Business Server 2008 CALs concurrent?
No. Neither of the Windows Small Business Server 2008 CALs is concurrent. Both are per user
or per device only.
19
77.
I bought Windows Small Business Server from an original equipment
manufacturer (OEM). Where do I go to acquire additional CALs?
You can purchase additional CALs from the sales channel you prefer: retail, through a Microsoft
volume licensing agreement, or OEM CALs from your hardware manufacturer/provider.
78.
Does the Windows Small Business Server 2008 Premium CAL (Microsoft Small
Business Server 2008 CAL Suite for users or devices) include Terminal Services
client access licenses (TS-CALs)/Remote Desktop Services CALs (RDS CALs)?
No. Windows Small Business Server 2008 Premium edition does allow for Terminal Services
functionality, if desired, but an additional purchase of TS-CALs is still required to activate
Terminal Services for Application functionality.
79.
Can a customer who is using Windows Small Business Server 2008 Premium
edition purchase SQL Server 2008 CALs instead of Windows Small Business
Server 2008 CAL Suite for users or devices in order to satisfy their licensing
requirements?
No. Access to the Windows Small Business Server 2008 network requires a Small Business
Server 2008 CAL for all users or devices. However, customers only have to purchase Small
Business Server 2008 CAL Suite for Premium users or devices (“Premium” CAL) for
those users and devices that are accessing the SQL Server database features; all other users
and devices can be in compliance by purchasing Small Business Server 2008 CAL Suite
(“Standard” CAL).
80.
With Windows Small Business Server 2003, there was only one type of CAL,
and I see now there are two types. I have Software Assurance on my CALs. Do
I get to choose which Windows Small Business Server 2008 CALs I get?
No. Whether you get Windows Small Business Server 2008 CAL Suite (“Standard” CAL) or
Windows Small Business Server 2008 CAL Suite for Premium users or devices (“Premium” CAL)
depends on what edition of Windows Small Business Server 2008 you are entitled to. That is, if
you had SA attached to Windows Small Business Server 2003 Standard edition and the
additional CALs, then you are entitled to Windows Small Business Server 2008 Standard
edition server software and Windows Small Business Server 2008 CAL Suite CALs. If you had
Software Assurance attached to Small Business Server 2003 with Windows Server 2008
Premium edition and additional CALs, then you are entitled to Small Business Server 2008
Premium edition server software and Small Business Server 2008 CAL Suite for Premium users
or devices CALs.
81.
I attached Software Assurance to my Windows Small Business Server 2003 R2
purchase. What does that entitle me to with respect to Windows Small Business
Server 2008?
There are many benefits to your Software Assurance purchase (for detailed information, go to
www.microsoft.com/licensing/sa/default.mspx), one of which is rights to new versions of the
product—so you will be entitled to Windows Small Business Server 2008 and the initial five
CALs that came packaged with the server software. If you attached Software Assurance to your
additional Windows Small Business Server 2003 CAL purchases, then you are also entitled to
Windows Small Business Server 2008 CALs.
82.
What’s new in Windows Small Business Server (SBS) 2008 with Windows
Server 2008 licensing?
Two types of CALs—To allow for the most flexibility for our customers, Microsoft is introducing
two CAL Suites for the 2008 version of Small Business Server:
• Small Business Server 2008 CAL Suite, for each user or device accessing the Small Business
Server network
20
• Small Business Server 2008 CAL Suite for Premium, for only those users or devices accessing
the premium features of Small Business Server 2008 Premium edition
More choice in CAL quantity—In addition to offering two CAL Suites, Microsoft is also offering
various CAL quantities to suit your specific needs:
• Small Business Server 2008 CAL Suite, available in 1-, 5-, and 20-pack quantities for either
user or device
• Small Business Server 2008 CAL Suite for Premium users or devices, available in 1-, 5-, and
20-pack quantities for either user or device
83.
Does Small Business Server 2008 have a transition pack?
No. While Small Business Server 2000 to 2003 did provide a transition pack, Small Business
Server 2008 has other tools for migration. One tool is the business assessment toolkit:
https://partner.microsoft.com/belux-fr/salesmarketingse/smsalessassessment/sabtat
Windows Server 2008 Foundation
84.
How do I upgrade Foundation?
Windows Server 2008 Foundation users can upgrade their product as follows:
From
To
Savings
Windows Server 2008
Foundation or
Windows Server 2008 R2
Foundation
Windows Server 2008 R2
Standard
Trade-in credit
Please go to the Microsoft Fulfillment site:
www.microsoft.com/windowsserver2008/en/us/upgrade-options.aspx
The customer will need the license key found on the COA label.
There are two methods available:
1. An in-place upgrade with media, which will require customer to run the installer
2. An in-place upgrade using the Windows Server 2008 R2 Standard Product Key
85.
Is there a price difference to upgrade Foundation to Standard edition?
To discover pricing from Microsoft, go to Microsoft’s website:
www.microsoft.com/windowsserver2008/en/us/upgrade-tc.aspx
Follow the prompts and enter your COA. The Microsoft fulfillment site will provide the pricing.
86.
Can you downgrade Windows Server 2008 Foundation?
No, you cannot. Please see question 48.
87.
I bought Windows Server 2008 R2 Standard edition from HP with my new
HP ProLiant server, I really meant to buy Windows Server 2008 R2 Enterprise
edition. Can I do an upgrade?
Unfortunately, Microsoft does not offer an in-place upgrade from Windows Standard to
Windows Enterprise edition. If you noticed your error as soon as you made it, please contact
HP for a return.
21
Client access licenses (CALs)
88.
What is a client access license (CAL)?
A client access license (CAL) is a license granting access to certain Microsoft server software.
CALs are used in conjunction with Microsoft server software licenses to allow users and devices
to access and utilize the services of that server software. For instance, a company looking to use
Windows Server would acquire a Windows Server license in order to install and run the
Windows Server software on the physical server itself. In order to provide the rights for users or
devices to access the Windows Server software running on the server, CALs would need to be
acquired for those users or devices.
89.
What are the different types of CALs?
Device CALs—Acquire an access license for every device (used by any user) accessing your
servers. Device CALS make the most economical and administrative sense for an organization
with multiple users for one device, such as shift workers.
User CALs—Acquire an access license for every named user accessing your servers (from any
device). User CALs make the most economical and administrative sense for an organization with
many roaming employees who need access to the corporate network from unknown devices,
and/or employees who access the network via multiple devices—that is, if the number of users
is less than the number of devices, then this is the more economical choice.
For Terminal Services CALs or Remote Desktop Services CALs differences, see question 113.
90.
Can I use my Windows Server 2003 CALs to access Windows Server 2008 or
with Windows Server 2008 R2 software?
No. You must either purchase new Windows Server 2008 CALs or have Software Assurance (to
upgrade your CALs) to access instances of Windows Server 2008. Your Windows Server 2003
CALs may continue accessing instances of Windows Server 2003 software.
91.
Can I use my Windows Server 2008 CALs to access Windows Server 2008 R2?
Yes; as a matter of fact, that is the product to use as there are no new Windows Server CALs
only new RDS CALs. Purchase RDS CALs for Terminal Services access. The Windows Server
2008 TS-CALs will work on Windows Server 2008 R2.
92.
If a user or device accesses a server running Windows Server 2008 but is
authenticating via a third-party authentication application (non Microsoft based
authentication), does the user or device still require a Windows Server 2008
CAL?
Yes. If the user or device is authenticating by any means to a server running Windows Server
2008, it requires a Windows Server 2008 CAL.
93.
Can I use a Windows Device CAL and a Windows User CAL to access the same
server? Also, can I use a Terminal Services Device CAL and a Terminal Services
User CAL on the same terminal server?
Yes. Windows Device and User CALs, as well as Terminal Services Device and User CALs, can
be used on the same server.
94.
Are there any differences between the requirements for CALs in Windows
Server 2003 and those for Windows Server 2008 CALs?
No. The Windows Server CAL requirements are the same.
22
95.
My Windows Server 2008 software came with a set number of CALs because I
acquired it through a retail store or with a new piece of hardware. How do I
designate those CALs as being user or device CALs?
When the software comes packaged with CALs, you choose whether those CALs are user
or device CALs after you make the purchase, on the CAL End User License Agreement
(EULA) document.
96.
I have some extra Windows Server 2003 CALs that are not being used. Can I
apply these to servers running Windows Server 2008?
No. CALs must be the same version as—or higher than—the server software they are accessing.
In other words, users or devices accessing a server running Windows Server 2008 must have
Windows Server 2008 CALs.
97.
If I move an instance of Windows Server 2003 to run as a virtual instance on a
server with Windows Server 2008 Enterprise running in the physical operating
system environment, can I use Windows Server 2003 CALs to access the virtual
instance of Windows Server 2003?
No. Because the virtual instance of Windows Server 2003 runs on a Windows Server 2008
license, the user or device accessing the virtual instance of Windows Server 2003 needs a
Windows Server 2008 CAL.
98.
Can I use a Windows Server 2008 user CAL to access a server running
Windows Server 2003?
Yes. Both Windows Server 2008 User and Device CALs can be used to access instances of
Windows Server 2003.
99.
Do I need to upgrade my Windows Server CALs for access to future releases of
Windows Server?
All future releases of Windows Server will require Windows Server CALs of the same version for
the customer’s internal users/devices accessing the Windows software. Customers can either
acquire new Windows Server CALs when the new version releases, or maintain Software
Assurance on their prior version CALs, which gives the rights to the next version.
100. I have Software Assurance for my CALs. Can I switch between user and device
CALs?
Volume licensing customers may switch from one to the other when they renew their Software
Assurance. You must designate your CALs as device or user when you upgrade them.
101. Will I be allowed to switch between Windows Server 2008 Device CALs and
User CALs? What about Terminal Services CALs (TS-CALs)?
If your Windows CALs are covered under Software Assurance, you can convert those Windows
CALs from Device CALs to User CALs, or vice versa, when you renew your Software Assurance.
If your Windows CALs are not covered under Software Assurance, you may not switch; your
choice is permanent. This also applies to TS-CALs.
102. Are CALs required for Windows Web Server 2008 and Windows Web Server
2008 R2?
No. Windows Web Server 2008 and Windows Web Server 2008 R2 are licensed by a server
license only and no CALs are required. However, when Windows Web Server 2008 and
Windows Web Server 2008 R2 are used as a scale-out front end for applications running on
back-end servers, Windows Server CALs may still be required on these back-end servers running
Windows Server.
23
103. What is the difference between a Windows Server 2008 R2 license and a
Windows CAL? Why do I need both?
The Windows Server 2008 R2 license gives the license holder the right to install and use the
server software. The Windows CAL grants the right for a device or user to access the server
software. The two-component license provides a low entry price and a way to pay for capacity
used: the more devices or users accessing the server software, the greater the license fees or
price. The model therefore offers license affordability to organizations of all sizes.
104. When do I need to acquire a Windows CAL?
A Windows CAL is required when a user or device accesses or uses the server software.
However, if access is through the Internet and is unauthenticated (for example, when browsing
a public website), a Windows CAL is not required. Also, if that user is an external user, another
option is to acquire an External Connector license. See www.microsoft.com/licensing for
more detail.
105. What are “licensing modes” for CALs?
See device and user CALs. Different licensing modes only apply to Windows CALs and pertain
to how to assign the Windows CALs.
In per server mode, the Windows CALs acquired should equal the total number of users and/or
devices accessing that server's software at a given time. For example, in this mode, the
maximum concurrent connections are equal to the number of Windows CALs acquired.
In per device or per user mode, Windows CALs should be acquired for each device or user, in
order for that device or user to access all the servers deployed in this mode. There is no limit to
the number of devices or users accessing a server at a given time.
106. Will I be allowed to switch between Windows Device CALs and Windows User
CALs? What about TS-CALs?
Customers who have active Software Assurance coverage for Windows Server CALs under
agreements signed on or before 1 April 2003 may change their Windows Device CALs to
Windows User CALs at the time of the annual true-up process. These transition rights can also
be applied in the same way for switching from TS Device CALs to TS user CALs for TS-CALs
covered by SA under agreements signed on or before 1 April 2003.
Customers with current Software Assurance for CALs acquired after 1 April 2003 may switch
their device CALs to user CALs and user CALs to device CALs upon renewal of their Software
Assurance coverage for those CALs.
107. Are the five CALs that come with my purchase of the server software per user
or per device?
For these first five CALs, you get to choose—that is, you can designate whether those CALs are
user or device. For any additional CALs you acquire after that, you purchase the type (user or
device) of CAL you desire.
108. Can I split a CAL pack into user and device CALs?
No. With the release of Windows Small Business Server 2008, this will no longer be a situation
that customers will face. Microsoft is introducing another option to increase your licensing
flexibility to allow for complete scalability of your cost in relation to your usage. Both Windows
Small Business Server 2008 CAL Suite and Windows Small Business Server CAL Suite for
Premium user or device will be available in 1-, 5-, and 20-pack quantities.
109. Is each CAL “tied” to a specific user or device?
Yes. They are not “floating” licenses and so they must be assigned to specific users or devices. If
a user leaves the company or a device is retired, then the CAL can be reassigned.
24
110. What do I do if I lose my CAL?
Windows Server CALs are not “enforced” by software and product keys, so the CAL Pack
COA’s only value is as the customer’s “proof of purchase.” The customer’s invoice may serve
the same purpose, so there is no need to replace the CAL Pack COA. TS/RDS CAL usage,
however, is enforced. The license key found with the TS/RDS CAL pack must be entered into
TS/RDS licensing manager within the OS. TS/RDS CALs can’t be replaced, so treat them like
they are money. Refer to question 103 for brief explanation of the differences between server
CALs and TS-CALs.
Terminal Services client access licenses (TS-CALs)
111. What is the difference between a Windows CAL and a Terminal Services CAL
(TS-CAL)?
A Windows CAL is required when a user or device is directly or indirectly accessing a
Windows Server. A TS-CAL is also required if the user or device is accessing or using the
terminal server functionality of Windows Server Standard, Datacenter, and Enterprise editions.
As an exception to these rules, up to two users or devices may access the server software only
for server administration purposes, without requiring either a TS-CAL or a Windows CAL (note
that, in Windows Server 2008 R2, Terminal Services CALs are being renamed “Remote Desktop
Service CALs”).
112. What do you need to do if you want to downgrade your Terminal Services (TS)
or Remote Desktop Services (RDS) CALs?
To downgrade Terminal Services/RDS client access licenses (CALs) to Windows Server 2003
(R2): Call Terminal Services Clearinghouse and obtain Windows Server 2003 TS-CAL key (refer
to Terminal Services downgrade rights):
• U.S.: Call (888) 571-2048
• Outside U.S.: Click Start, point to Programs, click Administrative Tools, and then click
Terminal Services Licensing.
• In the Terminal Services Licensing console, right-click your license server, and then click
Properties.
• Click Connection Method, and then click Telephone.
• Click the appropriate country, and then click OK.
• On the Action menu, click Install Licenses, and then click Next.
• Call the appropriate Customer Service Center by using the telephone number that is
displayed.
• Click Cancel to exit the Terminal Services Licensing console.
113. What is the difference between a Windows Server 2008 TS-CAL and a
Windows Server 2008 R2 RDS-CAL?
For Windows Server 2008 and Windows Server 2008 R2 there is no difference—a Windows
Server 2008 TS-CAL can be activated on a Windows Server 2008 R2 RDS License Server, and
a Windows Server 2008 R2 RDS-CAL can be activated on a Windows Server 2008 TS License
Server.
114. How do I move a Terminal Services license to a new server?
If you want to move TS licensing from an existing Terminal Services license server to another
computer, follow these general steps:
1. Document the configuration of your existing license server and your TS Licensing
environment, including such information as:
25
• The number and type of TS-CALs that are installed on the license server
• How the terminal servers are configured to discover (contact) the license server
• TS-CAL purchase agreement documentation
2. Determine the new computer on which you want to install the TS Licensing Role Service. For
more information, see Checklist: TS Licensing Installation Prerequisites.
3. Install the TS Licensing Role Service on the new computer. For more information, see
Install the TS Licensing Role Service.
4. Activate the new license server. For more information, see
Activate a Terminal Services License Server.
5. Install the same number and type of TS-CALs on the new license server that were installed on
the previous license server. To do this, you must call the Microsoft Clearinghouse. When you
call the Microsoft Clearinghouse, ensure that you have your TS-CAL purchase agreement
documentation readily available to facilitate the re-issuance of the TS-CALs. For more
information, see Locate the Microsoft Clearinghouse Telephone Number for Your Country or Region.
6. Ensure that the terminal servers in your environment can discover (contact) the new license
server. To see which license servers a terminal server can discover, use Licensing Diagnosis
in the Terminal Services Configuration Tool. For information about Licensing Diagnosis, see
the topic “Identify Possible Licensing Problems for the Terminal Server” in the Windows
Server 2008 Terminal Services Configuration Help.
Note: A client that received a TS-CAL from the previous license server will continue to
operate as normal until its TS-CAL expires. When the previously issued TS-CAL expires, the
terminal server will request a new TS-CAL from the new license server on behalf of the client.
7. After you have confirmed that the terminal servers in your environment can discover (contact)
the new license server, deactivate the previous license server. For more information, see
Deactivate a Terminal Services License Server.
8. Uninstall (remove) the TS Licensing Role Service from the previous license server. For more
information, see Uninstall the TS Licensing Role Service.
For more information about moving, upgrading, or migrating to a Windows Server 2008
Terminal Services license server, see the Terminal Services page on the Windows Server 2008
TechCenter (http://go.microsoft.com/fwlink/?LinkId=73931).
Additional references:
• Managing TS Licensing
• Microsoft Clearinghouse
Locating the Microsoft Clearinghouse telephone number for your country or region:
To locate the Microsoft Clearinghouse telephone number when the license server is activated
1. Click Start, point to Administrative Tools, point to Terminal Services, and then click TS
Licensing Manager.
2. Select the license server. On the View menu, click Properties.
3. On the Connection Method tab, in the Connection method list, select Telephone.
4. In the Select Country or Region list, select your country or region, and then click OK.
5. On the Action menu, click Install Licenses, and then click Next.
6. The Microsoft Clearinghouse telephone number for your country or region is displayed.
Write down the telephone number, and then click Cancel.
http://technet.microsoft.com/en-us/library/cc754677(WS.10).aspx
26
Deactivating a Terminal Services license server:
You might need to deactivate a Terminal Services license server when the certificate of the
server has expired or becomes corrupted, or when the server is being redeployed. When you
deactivate a Terminal Services license server, the license server will not be able to issue
permanent Terminal Services Per Device client access licenses (TS Per Device CALs) to
additional clients until the license server is activated again. However, a deactivated license
server is able to issue TS Per User CALs and temporary TS Per Device CALs.
You can deactivate a license server by using one of the following methods:
• Deactivate a Terminal Services License Server Automatically
• Deactivate a Terminal Services License Server by Using the Telephone
You cannot deactivate a Terminal Services license server by using the Web browser connection
method.
Additional references:
• Managing TS Licensing
Reseller information
115. I’m a reseller; I’d like to know the difference between COEM and HP OEM.
The COEM product is what is often referred to by Microsoft as System Builder or Channel OEM.
Microsoft is the point of contact for the purchase of this license type for resellers who want to
marry the license to a white box server. The COEM product is BIOS locked to the server of first
installation. The customer may not transfer the license to another server unless they have
purchased Software Assurance within the first 90 days of purchase of the license.
The HP OEM products are designed and tested for HP servers, providing you and your
customers with confidence in deploying the ideal combination of OS and HP ProLiant server.
With the HP OEM versions, your customers will also receive 90-day free telephone support from
the purchase date of the new server and license.
116. I’m a reseller; how can I learn more about HP’s reseller option kit?
HP provides information for resellers about the HP reseller option kit; it is located here:
www.hp.com/go/rok
117. I’m a reseller; I’ve heard about a training site from HP and Microsoft called
Coffee Coaching, what is it?
HP Microsoft Coffee Coaching is a community where resellers can learn and interact with
Microsoft and HP subject-matter experts to become more knowledgeable on key technologies to
help you better serve your customers. Become a follower on the following social media sites:
http://www.facebook.com/CoffeeCoaching
http://www.youtube.com/CoffeeCoaching
http://www.twitter.com/CoffeeCoaching
27
References
Visit the following websites to learn more about the subjects covered in this FAQ:
• www.hp.com/go/proliantwindows
• www.hp.com/go/windows/documentation
• www.hp.com/go/wincert
• www.microsoft.com/resources/sam/lic_cal_win2003_server.mspx
• www.microsoft.com/windowsserver2003/howtobuy/licensing/priclicfaq.mspx#E1F
• www.microsoft.com/licensing/programs/sa/default.mspx
• HP ProLiant Global Limited Warranty & Technical Support Terms
http://h18004.www1.hp.com/products/servers/platforms/warranty/index.html
• HP service upgrades
www.hp.com/services/microsoft
• Microsoft Support Lifecycle Policy
www.microsoft.com/lifecycle
• HP support for Windows Server products
http://welcome.hp.com/country/us/en/wwcontact_us.html
Share with colleagues
© Copyright 2009–2010 Hewlett-Packard Development Company, L.P. The information contained
herein is subject to change without notice. The only warranties for HP products and services are set forth
in the express warranty statements accompanying such products and services. Nothing herein should be
construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors
or omissions contained herein.
Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation.
4AA2-7877ENW, Created August 2009; Updated May 2010, Rev.1