W - McCarthy

McCarthy
?
?
R.J.
www.rjmccarthy.com
Questions
Questions &
&
ANSWERS
ANSWERS
Who are We?
Canada's largest school uniform manufacturer and retailer.
Family owned and operated since 1956.
What do we Do?
Design, manufacture, and distribute custom school uniforms for over 450 schools in over 45
school boards.
What is the McCarthy Difference?
Unbridled commitment to service and quality.
How do we do IT?
Strategically placed school uniform specific Showrooms that service the local schools.
Open year-round for your convenience
Why Choose R.J.McCarthy?
Quality - All of our products are machine washable. All of our garments are researched and
tested by Ortech Laboratories, to ensure they meet our stringent standards of durability and
ease of care.
Value - The McCarthy Guarantee ensures that we stand behind the quality of all our
products. We offer an unconditional 1 - year guarantee on manufacturer's defects. Returns
and exchanges can be done through any of our Showrooms, or via mail through our Call
Centre.
Service
Call Centre : 416-593-6900 or 1-800-668-8261
Secure On-Line Ordering at www.rjmccarthy.com
IN-STORE
CONTACT
INFO
416-593-6900
1-800-668-8261
www.rjmccarthy.com
page NO.1
McCarthy
R.J.
www.rjmccarthy.com
The McCarthy
The McCarthy
TRADITION
TRADITION
F
ounded in 1956, by Bob McCarthy,
McCarthy's has designed,
manufactured and supplied high
quality uniforms and accessories
to schools across Canada for over
fifty (50) years. Bob's goal was to
establish a service-oriented
business based on the timeless
values of quality, integrity and
fairness. We are proud of the
strong foundation he built, and are
committed to maintaining the
McCarthy tradition, while seeking
innovative ways to meet the everchanging needs of our customers.
T
We currently provide school
uniforms for over 450 schools
across Canada. Below is a list of
some of the School Boards we
work with:
School
BOARDS
AISCA
Bruce-Grey C.D.S.B.
C.S.C. de Sud-Ouest
C.S.C. Centre-Sud
Dufferin-Peel C.D.S.B.
Edmonton Catholic Schools
Hamilton–Wentworth C.D.S.B.
London D.C.S.B.
Near North District School Board
Peterborough Victoria Northumberland &
Clarington C.D.S.B.
Simcoe Muskoka C.D.S.B.
Sudbury C.D.S.B.
Waterloo C.D.S.B.
The Catholic District School Board of Eastern
Ontario
CISVA – Catholic Independent Schools of the
Vancouver Archdiocese
British Columbia School Districts
Brant Haldimand Norfolk C.D.S.B.
C.S.C. du Nouvel-Ontario
C.S.C. Franco-Nord
District School Board of Niagara
Durham C.D.S.B.
Halton C.D.S.B.
Hastings and Prince Edward D.S.B.
Niagara C.D.S.B.
Nipissing-Parry Sound C.D.S.B.
Private Schools
Simcoe County District School Board
St. Clair C.D.S.B.
Toronto Public School Board
Toronto C.D.S.B.
York C.D.S.B.
CONTACT
INFO
416-593-6900
1-800-668-8261
oday, the company remains family
owned and operated with Bob's
wife Kay as Chair and son Martin
as President. As Canada's largest
School Uniform supplier, half a
century of experience, onsite
manufacturing facilities and a large
network of suppliers, McCarthy's is
consistently able to provide high
quality products at great value.
All of our wearables have been
researched and tested by
ORTECH, an established research
firm, (as a standard practice), to
ensure they meet our stringent
standards of durability and ease of
care. McCarthy's continues to set
the standard with our one-year
McCarthy Guarantee. Our goal is
100% customer satisfaction!
www.rjmccarthy.com
page NO.2
McCarthy
DIFFERENCE
Compare our Services
50
Number of full service Showrooms in Ontario
15
Mobile Showroom Service
R.J.
www.rjmccarthy.com
McCarthy
The
CONTACT
INFO
416-593-6900
1-800-668-8261
www.rjmccarthy.com
page NO.3
www.rjmccarthy.com
McCarthy
R.J.
Project
Project
TEAM
TEAM
M
cCarthy's has a comprehensive
structure of enthusiastic employees
who share an underlying
commitment to exceeding our
customer's expectations of quality
and service. Our team is comprised
of professionals in areas such as
Design, Purchasing, Production,
Quality Control, Operations, and
Sales and Marketing:
R.J. McCarthy President, Martin
McCarthy has provided leadership
and direction for the company since
1983. His commitment to
excellence and genuine care for the
quality of student life has shaped
the culture of the organization.
Karen Henderson, leads the sales,
marketing and showroom teams as
Director of Sales and Marketing.
By developing strategic plans for the
company and continually expanding
the scope of our business, you can
be confident in the stability and
long-term ability of R.J. McCarthy to
supply your uniform needs.
CONTACT
INFO
416-593-6900
1-800-668-8261
O
ur Sales team led by Gary Serra,
National Sales Manager, will
ensure that your school will have a
dedicated McCarthy representative
who will provide support for your
uniform program. One of our
experienced Regional Account
Executives will be responsible for
your school and will be your primary
contact.
R.J. McCarthy has invested greatly
in a state-of-the-art Call Centre and
Customer Service program. Agnes
Das is our Customer Service
Manager, and is responsible for our
team of Customer Service
Representatives.
Additionally, our infrastructure
includes Managers responsible for
each of our Showrooms located
throughout Ontario.
In total, the McCarthy team consists
of 500 full and part-time employees
dedicated to excellence in
coordinating school dress clothing
programs. Working together allows
us to deliver outstanding products at
great value with ease and
convenience. Leave all of the
details to us!
www.rjmccarthy.com
page NO.4
www.rjmccarthy.com
McCarthy
R.J.
Our
Our
FACILITIES
FACILITIES
A
s your exclusive uniform provider,
McCarthy's has the facilities that
keep us one step ahead of our
customers and two steps ahead of
our competitors. We continue to
position ourselves as the leader in
the School Uniform industry.
Headquarters
Located at 360 Evans Avenue in Toronto, on seven (7) acres of prime commercial property
(alongside the Q.E.W), our company owned 80,000-sq. ft. Headquarters is home to our Flagship
Showroom, Warehouse, Factory and Corporate Office.
Our strong financial standing, infrastructure, and experience position us ideally to further develop
and expand our business should the need to do so be required.
State-of-the-art in-house embroidery and art services allow us to provide logo designs and
embroidery for all uniform items. This allows us to minimize the costs and turnaround times
generally associated with out-sourcing, and to more efficiently manage our inventory levels. Most
importantly, we can work very closely with our embroidery services to ensure the highest level of
quality.
Our Customer Service and Toll-Free Phone Centre has grown to 32 1-800 lines with the capability
of simultaneously logging in twenty (20) Customer Service Representatives.
Our advanced computer hub of mainframes, along with our fully networked building ensures that
our Showrooms, Call-Centre, and secure On-Line ordering system work harmoniously with our
Production, Warehouse, and Shipping Departments the result being, the timely and efficient
delivery of product to our customers.
McCarthy's vehicle fleet which includes our distinguishable Dodge Calibers, Cube Vans and 5 Ton
Commercial trucks ensures our staff and products get to where they need to be!
Showrooms
McCarthy's has 15 Showrooms across Canada with plans to expand, as opportunities due
to growth present themselves!
Each of our Locations is conveniently located close to the specific school communities
they service and each carries a full stock of school specific embroidered inventory (year
round).
Each Location has a Full Time Manager and Assistant Manager and are open 12 months
of the year with extended hours during the Back to School season.
McCarthy's doesn't just want you to read about our great facilities, we want you to see
them. We are proud to invite members of our school partner communities to visit our
locations to get a better understanding of the investment we have made to be the leader
in school uniforms. We are also happy to offer guided educational tours for student
groups.
CONTACT
INFO
416-593-6900
1-800-668-8261
www.rjmccarthy.com
page NO.5
www.rjmccarthy.com
McCarthy
R.J.
Spectrum of
Spectrum
of
SERVICES
SERVICE
A
s your exclusive uniform provider,
McCarthy's offers a spectrum of
convenient and detailed services:
Account Executives
A Designated Regional Account Executive will offer personalized assistance and expertise in assisting in
the design and implementation of a comprehensive uniform program for your school.
The Account Executive will also coordinate the creation and supply of customized embroidered
samples, be in regular contact with Parent and Student Councils, as well as work closely with each
school's Administration Team to coordinate the Partnership Program, which includes the R.J.
McCarthy Uniform Assistance Program.
Year Round Inventory
McCarthy's is NOT an order company! We are committed to having SCHOOL SPECIFIC inventory
available year-round. Whether you visit our Showrooms, a Mobile Showroom, Shop On-line, or order via
telephone/fax, we have your school's chosen uniform items on hand. When you partner with McCarthy's
and your uniform options have been selected, we forecast by size, and create embroidered inventory in
order to meet anticipated demands year round.
Showroom
McCarthy's is proud of the service and convenience offered by our Showrooms. Open yearround (with extended hours, seven days a week during the Back to School season), and
stocked with embroidered school specific inventory, our recently expanded and renovated
Showrooms continue to exceed the expectations of our customers.
We also remain committed to the local hiring of both our full-time and seasonal staff - most of
whom are local students. Our annual recruitment process begins with communication to the
Guidance Departments of each of our local Partner schools. All our Showrooms offer extended
hours during the “Back -to-School” season rush.
In-House Art Department
Our in-house Art and Design group can assist your school in designing and/or developing
existing/new logos, as well as creating new and unique logos for special events/teams. In
conjunction with design, we are also able to transfer these images to digital embroidery tapes
at NO CHARGE.
CONTINUED on next page
>
CONTACT
INFO
416-593-6900
1-800-668-8261
www.rjmccarthy.com
page NO.6
CONTINUED
One Stop Shopping
In addition to your school specific uniform needs, we offer Shoes, Backpacks, and a variety of
accessories making us a One-Stop Shopping experience year-round.
Promotions
Our Sales Promotions and Incentives for Back to School shopping, and/or mid-year Uniform Tune-Ups
have been a great success! We utilize both direct mail and posters [displayed in our Partner schools] to
share this information with our customers.
Mobile Showroom
We come to you! Our Mobile Showroom offers added convenience for students and families.
Our portable Showroom is set up in your school complete with full inventory, change rooms,
and a team of staff for one-on-one service. Parents are notified of the dates and times for
these visits via mailers distributed at McCarthy's expense.
Call Centre
R.J.
www.rjmccarthy.com
McCarthy
Spectrum of
Spectrum
of
SERVICES
SERVICE
Our Customer Service and Toll-Free Call Centre is ready to accept orders placed by telephone
(toll-free).
Online Ordering
Order on-line - 24 hours a day, 7 days a week! Our website, www.rjmccarthy.com provides
secure On-Line ordering for your school's uniform. Each uniform option is pictured with the
school logo.
W
e invite you to join generations of Canadians who have relied upon
R.J. McCarthy with confidence. Our mission is to continually strive to
exceed your expectations; we are proud of our heritage, the quality of
our products and our incomparable commitment to service.
CONTACT
INFO
416-593-6900
1-800-668-8261
www.rjmccarthy.com
page NO.7
T
he introduction of uniforms in schools
has been debated for decades. While
many private and Catholic schools have a
long history of school uniforms, today the
trend is growing - particularly in public
schools, and at the elementary level.
There are many benefits that have been
associated with uniform programs
The Benefits of a Uniform Program!
Lowers long-term clothing costs for students - the average annual cost of school
clothes is considerably less for students enrolled with a uniform program
Helps school officials recognize intruders who come to the school
Decreases violence and theft among students over designer clothing
Promotes a safer learning environment
Uniforms act as 'social equalizers' - they reduce competition to wear certain
brands of clothing, and, therefore reduce peer pressure
Enhances a sense of professionalism - uniforms are sometimes viewed as 'work
clothes’
R.J.
www.rjmccarthy.com
McCarthy
Advantages of
SCHOOL UNIFORMS
Advantages of
SCHOOL UNIFORMS
Increases students' school pride and spirit
Redirects means of personal expression from clothing to academic achievement
and community involvement
Eliminates a reason to feel self-conscious, helping to improve self-confidence
Provides form of identification for students
Encourages neatness
Promotes equality
Reduces discipline problems
Encourages a more focused approach to learning, removing some of the
distractions normally faced by students
I
n light of the emerging body of research on the many benefits and
positive experiences of schools across the world, it is likely that school
uniform programs will continue to be embraced and supported by
students, parents and school administrators
CONTACT
INFO
416-593-6900
1-800-668-8261
www.rjmccarthy.com
page NO.8
www.rjmccarthy.com
McCarthy
R.J.
Uniform
Uniform
PROGRAM
PROGRAM
Setting up your
R
.J. McCarthy will take the following steps
to ensure the continued and efficient
implementation of the school's Uniform
program:
Logo Design
Our team will work directly with your school to either continue existing designs, colours, logos and
product lines - or, we will be more than able to assist in the implementation and development of
new products, and logos.
Information Distribution
Annually, informational brochures, along with a supply of fliers (for the Main Office) will be provided
and sent to all families at R.J. McCarthy's expense. Information provided would include School
specific products, prices, and the steps to purchasing a school uniform, as well as any additional
correspondence each school would feel is necessary.
NEWSLETTER: Each Spring we distribute the R.J. McCarthy Newsletter to all Administrators and
Parent Councils--yet another effective communication tool used to share information about
McCarthy's with our Customers and Partners.
Communication
The Account Executive designate is the direct link for all McCarthy services for your school.
Let our technological expertise assist your school's Administrative teams in ensuring students abide
by, and follow your school's Uniform Code! Computerized and timely Uniform Order monitoring and
reporting is available year round, either by specific uniform item or by student name. These reports
may be requested on a daily, or weekly basis, are delivered to the school via fax, and will help
monitor students' Uniform compliance.
Responsibility
McCarthy's takes full responsibility for outfitting all students, handling returns and exchanges,
ongoing customer service, administration, and all product care inquiries. Our well-developed and
efficient systems will ensure your school's uniform program will be both effective and convenient.
Our Special Needs program ensures that students that require custom sizing will be guaranteed a
Uniform. There is No Charge for this Service.
CONTACT
INFO
416-593-6900
1-800-668-8261
www.rjmccarthy.com
page NO.9
www.rjmccarthy.com
McCarthy
R.J.
Our
Our
PRODUCTS
PRODUCT
O
ur network of over 450 schools
across Canada, extensive manufacturing
facilities and relationships with suppliers
world wide enable us to have an
incomparable selection of products available for students at the most
competitive prices. In addition, McCarthy's understands the importance of
providing uniforms that meet the distinct functional needs of individual
schools, the durability expectations of parents, and the fashion and comfort
needs of students.
All of our products can either be viewed in school specific format on our
website-www.rjmccarthy.com, or in our Product Catalogue.
Sizing
Our standard sizing includes XXS to 4XL in adult sizes, and a full range of youth sizing. Any
exceptional sizes, or customization is free of charge.
Embroidery & Silk Screening
All cresting, embroidery and screening is included in the price of our items. Any special custom
designs and/or embroidery for clubs, staff, or teams will also be free of charge.
The McCarthy Guarantee!
The McCarthy Guarantee ensures that we will stand behind the quality of all our products. We offer
a one-year guarantee on manufacturer's defects. If a customer feels the item has not met their
expectations, we want to know about it. Customers can either visit any of our local Showrooms,
place a call to our Customer Service Centre and they will discuss the details of the return options.
Returns & Exchanges
Items in their original condition may be returned or exchanged within 30 days with original receipt.
Some exceptions may apply.
Product Care
All clothing options are machine washable. Washing instructions are outlined on the labels of all of
our garments in order to help maximize the life of the product.
CONTACT
INFO
416-593-6900
1-800-668-8261
www.rjmccarthy.com
page NO.10
www.rjmccarthy.com
McCarthy
R.J.
The
The
McCarthy
McCarthy
PARTNERSHIP
PARTNERSHIP
Program
Program
M
cCarthy's has a rich tradition of
working closely with students, families,
teachers and administrators to provide
fundraising support for schools and
assistance for students in need. We are committed to maintaining and
expanding these important activities. This commitment is expressed in the
McCarthy Partnership Program, which is an initiative designed to provide
various forms of support to your school, based on a working agreement with
McCarthy's.
Our Support Includes:
Annual Rebate Program: Including (for Secondary Schools)
Student Scholarship
Yearbook Advertising Donation
Product donations for Fundraising Initiatives (Raffles, Auctions, Recognition, etc.)
Contributions to Sponsored Events (Conferences, Shows, Tournaments, etc.)
Uniform Assistance Program…
Uniform Assistance Program
McCarthy's is aware that there may be those in your school who require some form of
assistance with the purchase of uniform items. McCarthy's believes that no student
should be denied the privilege of participating in a uniform program due to a lack of
financial resources.
We will work directly with your school administration to devise a system of support that
will confidentially meet the specific needs of such students. The school's administration
wholly determines which families may require assistance, evaluate the appropriate level
of support and notify McCarthy's accordingly
Physical Education Program
McCarthy's offers a wide selection of clothing items and accessories that can be selected as part of
your school uniform or dress code program. Only the best quality fabrics are used for our products,
allowing us to extend a guarantee on all of our goods for up to one year from the purchase date.
Option 1: R.J. McCarthy Ltd. will make available finished Physical Education Inventory in our Retail
Stores. McCarthy's will in return donate a certain amount to the school for each Phys. Ed. Item
purchased.
Option 2: R.J. McCarthy Ltd. will sell the Physical Education uniform directly to the school at
Wholesale prices. The school in turn may retail the uniform directly to its students and capture 100%
of the net proceeds
CONTACT
INFO
416-593-6900
1-800-668-8261
www.rjmccarthy.com
page NO.11
www.rjmccarthy.com
McCarthy
R.J.
Ethical
Practices
Ethical Practices
POLICY
POLICY
Ethical Practices Policy
R.J. McCarthy Ltd. takes seriously the Ethical treatment of workers, both domestically, and internationally.
R.J. McCarthy Ltd. has in place a comprehensive Manufacturer's Code of Conduct that details our position [on this
important matter] that we strictly hold all of our outside suppliers to.
As recently as March 2003, McCarthy's facilitated a visit and tour of our contracted manufacturing facility in China for
Michael Bator, the Director of Education of the Dufferin-Peel Catholic District School Board and a group of delegates.
R.J. McCarthy supplies Uniforms for all twenty-one (21) of the Dufferin- Peel C.D.S.B's Secondary Schools, and has
been a partner of the Board for over twenty (20) years.
Code of Conduct for Manufacturers
1.
R.J. McCARTHY LIMITED'S COMMITMENT TO SOCIAL RESPONSIBILITY
“Any infringement on human rights, especially the rights of children, is intolerable. As president of R.J. McCarthy Ltd.,
which was founded by my father, Bob McCarthy, and as the father of young children myself, I share this concern
about the quality of life of all individuals. McCarthy's remains committed to this concern being reflected in our
purchasing practices. We demand the same high standards from our suppliers, and as a result, have developed
McCarthy's Code of Conduct for Manufacturers.”
Martin McCarthy
President
While factories throughout the world operate in different legal and cultural environments, this Code sets forth the
requirements that all Vendors must meet in order to do business with R.J. McCarthy Ltd. Should these vendors fail to
meet these requirements, R.J. McCarthy Ltd. will not conduct business with them. To address human rights issues
with clothing manufacturers, R.J. McCarthy Ltd. has developed a Code of Vendor Conduct based on the principals of
the Universal Declaration of Human Rights adopted by the General Assembly of the United Nations. Our company
will not support any organization or company that compromises this Code of Vendor Conduct by infringing upon the
human rights of any individual.
2.
VENDOR COMPLIANCE AND MONITORING
a.
Code of Vendor Conduct
General Principle:
Factories that produce goods for R.J. McCarthy Ltd. shall operate in full compliance with the laws of their respective
countries and with all other applicable laws, rules and regulations.
CONTINUED on next page
CONTACT
INFO
416-593-6900
1-800-668-8261
www.rjmccarthy.com
>
page NO.12
www.rjmccarthy.com
McCarthy
R.J.
Ethical
Practices
Ethical Practices
POLICY
POLICY
CONTINUED
Code of Conduct
for Manufacturers
Freedom of Association and Collective Bargaining
R.J. McCarthy Ltd. stipulates that Management of Vendors must respect and support the rights of individual
employees to free association and collective bargaining where applicable.
Discrimination
Factories shall employ workers on the basis of their ability to do the job, not on the basis of their personal
characteristics or beliefs.
The factory employs workers without regard to ethnicity, colour, gender, nationality, political opinion, sexual orientation,
religion, age, maternity or marital status.
The factory pays workers' wages and provides benefits without regard to ethnicity, colour, gender, nationality, political
opinion, sexual orientation, religion, age, maternity or marital status.
Child Labor
Factories shall employ only workers who meet the applicable minimum legal age at which compulsory
school has ended, or are at least 15 years of age, whichever is greater. Factories must also comply with all
other applicable child labour laws related to hiring, wages, hours worked, overtime and working conditions.
R.J. McCarthy Ltd. supports legitimate educational apprenticeship programs provided that the apprentice is not
exploited or given dangerous tasks. No child of compulsory school age may be employed during school hours and
the combined time spent on school, transportation, and at work must not exceed 10 hours a day.
Wages & Hours
Factories shall set working hours, wages and overtime pay in compliance with all applicable laws. Workers shall be
paid at least the minimum legal wage or a wage that meets local industry standards; whichever is greater. Workers'
wages must be high enough to meet the basic needs of both themselves and their families within their national
economic condition. While it is understood that overtime is often required in garment production, factories shall carry
out operations in ways that limit overtime to a level that ensures humane and productive working conditions.
Health & Safety
R.J. McCarthy Ltd. will only enter into agreements with Vendors who provide a safe and healthy work environment for
their employees to the extent that factories comply with all applicable local laws and regulations regarding working
conditions. Additionally, factories producing goods for R.J. McCarthy Ltd. must provide, well-lit and ventilated
workstations, clean restrooms, fire exits and safety equipment, first aid supplies, proper storage and disposal units for
hazardous materials, and ensure that all machinery and equipment is well maintained and in good working condition.
The same conditions and parameters apply to worker housing when provided by the Vendor.
Forced Labour, Harassment and/or Abuse
R.J. McCarthy Ltd. requires that all factory workers of Vendors be treated with respect and dignity. All employment
must be on a voluntary basis. Vendors must respect each employee's right to decide to work or not work and shall
not use corporal punishment, threats of violence, sexual harassment, verbal abuse or any other form of physical or
psychological coercion. R.J. McCarthy Ltd. is particularly sensitive to women's issues, especially sexual
discrimination.
Environmental Specification
R.J. McCarthy Ltd. asks that Vendors conduct their business using their country's most progressive environmental
practices and take active steps to preserve and protect the integrity of the environment.
b. Monitoring and Compliance Process
Vendors that want to sell products to R.J. McCarthy Ltd. must pass an initial evaluation. Those that do not pass this
review cannot do business with us. R.J. McCarthy Ltd. regularly visits the factories of approved Vendors and meets
with factory workers, owners and supervisors to assess the overall conditions of the facility. We also request that
each Vendor submit their Code of Conduct for our review. If Vendor factories are not maintaining conditions set forth
in the R.J. McCarthy Code of Conduct, and subsequently not attempting to take corrective action, we will either
suspend our placement of future orders until conditions are improved or, in a situation where conditions are not
improved, stop doing business with that Vendor altogether.
CONTACT
INFO
416-593-6900
1-800-668-8261
www.rjmccarthy.com
page NO.13