Toyota Financial Services
Transcription
Toyota Financial Services
Toyota Financial Services Corporate Guide TFS, the ESSENTIAL Partner First, I would like to begin by expressing my sincere appreciation to all our stakeholders for your continued support over the past year. Toyota Financial Services Corporation (TFSC), wholly owned by Toyota Motor Corporation (TMC), was established in July 2000 as a holding company of Toyota’s financial subsidiaries worldwide. Riki Inuzuka Group CEO TFS Chief Officer TMC Sales Finance Business Group The TFS Group (TFS) mission is, “Provide sound financial services that contribute to the prosperous life for Toyota customers and others.” Our efforts for the last 16 years have led to the expansion of our global network to include more than 35 countries that serve more than 25 million customers. We are deeply grateful to our customers and stakeholders for their ongoing support. Our current business environment remains challenging due to an economic slowdown in emerging countries, low price of crude oil, and geopolitical risks. Toyota and Lexus sales did well in the U.S. and China, however we saw slowing sales in some of the emerging countries. Mark S. Templin Group CMO TFS Deputy Chief Officer TMC Sales Finance Business Group TFS has a central role in the new TMC Sales Finance Business Group. This integrated structure will allow TFS to more easily support vehicle sales. At TFS we are committed to achieve “Sustainable Growth,” like the rings of a tree, for our customers and other stakeholders. We invest in human resource development, risk management, and are strengthening our balance sheet by improving profitability. And with an eye on the horizon, we make 5-10 year business plans. We strengthen financial service development with Telematics Insurance to build “The Future of Mobility” with Safety, Comfort and Convenience as stated in the TOYOTA Global Vision. At TFS, we will both challenge ourselves to create new value for the TMC automotive business and earnestly strive to exceed customer expectations to be a company that people choose and trust. As we move ahead, I look forward to your continued partnership. Thank you. 1 Toyota Financial Services Corporation is made up of affiliates in more than 35 countries/ locations. Wherever we operate, we conduct business with the highest ethical standards and a fair and sincere attitude. We aim to have a positive impact in the communities in which we operate. Our products and services differ from country to country to meet market conditions and regulatory requirements, but around the world we are a company focused on delivering quality products that meet our customers’ needs. MISSION Provide sound financial services that contribute to the prosperous life for Toyota customers and others. VISION Become the Most Admired Sales Finance Company in the World. THE TFS WAY Challenge Speed Unity of Purpose 2 Group Structure TFS offers a comprehensive financial services lineup that caters to customers’ diverse needs while strengthening the core auto sales finance operation. By offering customers sound, high-quality financial products and services, TFS aims to build customers for life by supporting our customers’ life events. Toyota Motor Corporation Sales Finance Business Group (Sales Finance Business Dept.) Toyota Financial Services Corporation Japan USA ・Corporate Management ・Risk Management Internal / External Audit ・Strategic Innovation Management Office Steering Committees Management Committee Functional Committees TMFNL Japan Region Americas Region Europe Africa Region Asia Pacific Region China Region Corporate Management Risk Management Strategic Innovation TFS and TMC Sales Finance Business Group TFS has become a part of TMC as the “Sales Finance Business Group.” This integrates the sales finance business with the auto business to realize rapid decision-making and better “visualization” of risks. TFSC Board of Directors and Management Committee The TFSC Board of Directors is the highest decision-making body of TFS. Management Committee is composed of the TFS CEO, CMO, CRO, CFO, Region CEOs, and Functional Chief Officers. This advisory council discusses important strategic matters to help guide to help guide TFS. Toyota Financial Services International Corporation (TFSIC/USA) TFS operates both a Japan and a USA headquarters to offer a financial services lineup that caters to customers’ needs. TFSIC was established in the USA where our knowledge and the most advanced financial services exist. In Japan, TFSC collaborates with TMC headquarters and is responsible for corporate governance throughout the TFS group. Regions TFS operates five regions which are responsible for assessing the market, developing strategy, and supporting the TFS sales finance companies to best meet the various needs of TFS customers. Global Functional Groups TFS further prioritized its business operations with the establishment of three global functional groups to better address issues of common concern, manage risk, advance strategic innovation, and strengthen corporate governance. The functional groups are composed of Corporate Management, Risk Management, and Strategic Innovation. Steering Committees / Functional Committees The Steering Committees and Functional Committees are designed to enhance corporate governance, promote standardization, and streamline business operations. Both sets of committees report on key global issues and make proposals to TFS Management Committee for review and consideration. 3 Japan Region Toyota Finance Corporation (TFC) was established in 1988, breaking apart from Toyota Motor Corporation to operate as a captive finance company in Japan. Since opening its doors, TFC has provided high value-added financial products and services to authorized Toyota and Lexus dealers, affiliates, partners and our customers in Japan. We have continued to operate under the commitment to support Toyota sales by providing financial services as well as customer lifestyle support. TFC prides itself with a strong corporate philosophy to consider customers as the first priority. While automobile technologies advance and the area of settlement service expand,TFC is committed to enhance the Toyota Way of financial services by using predictive modeling to actively explore new business opportunities. As we work to further advance in achieving a greater goal, I would very much appreciate your continued support. Mitsuru Uno Mitsuru Uno CEO, TFS Japan Region TFC and TMC joint promotion, “Triple Assist” and Unique Products, “ Tsukatte Back”* Triple Assist Tsukatte Back (New car loan case) “ Tsukatte Back” New and unique products by Toyota Balloon Finance Jan. Tsukatte Back Feb. Mar. Use 300P 800P 500P 1.5 times ¥450 ¥1200 ¥750 TS CUBIC CARD ! Cash back for Auto Loans TFS Business P ¥ Points TOYOTA Insurance "Tsukatte Back" is a product in which the Credit Card Points can be used as cash back for monthly payments of Auto Finance. 1Point=JP¥1.5* Monthly Payment Jan. Feb. Mar. *1 point=JP¥1.5 is only applied for new car loan. Apr. Office Locations Auto Finance Business Hokkaido Branch (Sapporo) Individual Customers Corporate Customers Company Support Business Credit Card Business Dealers(T/L/DH/Hino) Headquater (Nagoya) Chubu Branch (Nagoya) Nagoya Center Tohoku Branch (Sendai) Chugoku Shikoku Branch (Okayama) Equipment Lease Credit Card Toyota Home Agency Insurance House Loan Business Kanto Branch (Tokyo) Tokyo Center Kyushu Branch (Fukuoka) Kinki Branch (Osaka) Auto Finance Business Credit Card Business House Loan Business Company Support Business Equipment Lease, Corporate credit card, Insurance Brand: Toyota, Lexus, Daihatsu, Hino 4 Americas Region "Representing more than half of Toyota Financial Services’ worldwide managed assets, the Americas Region makes a significant contribution to the global organization. Our success is fundamentally based on partnering with Toyota distributors to meet the evolving needs of dealers and to deliver Always Better Service to attract and retain our shared customers.” Mike Groff CEO, TFS Americas Region Mike Groff Markets At A Glance* We have more than 3,600 team members dedicated to serving over 5 million customers, 2,000 dealers and 1,900 wholesale accounts. Combined, the Americas Region has more than US$132 billion in managed assets. With sales finance companies in Canada, the United States, Brazil, Argentina, Puerto Rico, Mexico and Venezuela, we remain dedicated to taking action on the unique market challenges and opportunities in our business. *As of March 31, 2016 5 Unique Products & Services We are proud to offer unique financial products and services to our customers and dealers, whose satisfaction is the ultimate achievement. Some examples of our differentiated product offerings include L/Certified in the United States, Complimentary Maintenance in Puerto Rico, and Guaranteed Auto Protection in Mexico. L/Certified (United States) L/Certified is an enhanced pre-owned Lexus program in which Lexus Financial Services plays a key role. L/Certified vehicle benefits include a 2-year warranty with unlimited miles, 2 years of complimentary maintenance, 24-hour roadside assistance and available loaner vehicles. LFS further complements the program by offering supplemental L/Certified Vehicle Service Agreement and Prepaid Maintenance products. Complimentary Maintenance (Puerto Rico) Toyota Credit de Puerto Rico (TCPR) worked closely with their Toyota distributor partners to introduce, for the first time ever, complimentary basic maintenance on select vehicle purchases. Customers who purchase a new Toyota and finance it with TCPR enjoy the lower cost of ownership and the peace of mind that comes with factory-backed services. Toyota dealers also benefit from additional service and sales retention opportunities. Guaranteed Auto Protection (Mexico) Toyota Financial Services Mexico’s Guaranteed Auto Protection program provides multiple benefits to customers who have lost their vehicle due to total damage or theft. Customers can select the coverage level appropriate for their needs with several options for the amount of reimbursement. This product provides customers with a stress-free way to get back into another new Toyota while supporting retention to both the brand and to dealers. 6 Europe Africa Region In the Europe Africa Region we continue to grow our business by supporting Toyota and Lexus sales across 16 markets. Currently, we are pleased to offer a range of branded loan and lease products to a base of more than 1 million happy customers. Our endeavor is to support the customer throughout the ownership cycle, leading the way from its current Toyota or Lexus to the next one. With Toyota Flex, our Trade Cycle Management process, we are able to deliver affordable and flexible mobility solutions for our customers. At the same time, we recognize our customers’ behavior is changing very fast due to the influence of evolving digital technology. This situation has given rise to not only new opportunities, but also challenges, provoking significant changes in the way we work and engage with our customers. TFS is committed to strengthen its “Digital maturity” by establishing a solid and consistent roadmap leading to a Business evolution. This will not only align our overall corporate strategy with the digital initiatives that will focus our business model toward growth, but also be able to create a fast and agile company culture around the digital mindset. To ensure our sustainability in a constantly changing regulatory and market environment, we continuously strive to improve our foundation in terms of funding, compliance and risk management. Hitoshi Watanabe CEO, TFS Europe & Africa Region 7 Hitoshi Watanabe TFS initiatives to enhance the customer experience in Europe Pan-E Finance calculator Quick customisation of a finance quotation based on a selected model. Research & Discovery Pay per Drive TCM with possibility to change all payments during the contract period, return the vehicle at anytime, add services, insurance or accessories at anytime. My Finance Portal ONE web experience. Seamless user experience. Feature rich portal, all services integrated in a single place. Servicing & collection Purchase & delivery Renewal i-contract Secure web-based system for signing finance agreement documentation online. Online Approval Easy step for the customer, after customising a financial offer for a selected car /model , to get a real time credit approval online. OnebyOne SFC and dealer renewal tool which enhance customer value proposition, increase sales and dealer profitability (less discount). Markets at a Glance* 1,283 associates across 16 locations in Europe and Africa service around 1,722 Toyota and Lexus Retailers for whom TFS provides funding exceeding €2.5 billion. In total, our outstanding customer portfolio numbers exceed 1.2 million live accounts representing more than €14.7 billion *As of March 31, 2016 8 Asia Pacific Region Asia Pacific Region is the fastest growing and most diverse region within Toyota Financial Services. The regional office was moved from Nagoya, Japan to Bangkok, Thailand to support market growth and enable enhanced alignment and partnership with our distributors. TFS offers a customer-driven range of motor vehicle financing products to our diverse customer base. Market tailored finance offerings range from fleet management in Australia to Islamic finance in Malaysia. Our team members are focused on being number one in customer satisfaction through building strong relationships with our customers, dealers and distributors. Yasuhiro Yomoda Yasuhiro Yomoda CEO, TFS Asia Pacific Region Market At A Glance* Asia Pacific Region is made up of 10 sales finance companies in Australia, New Zealand, Thailand, Malaysia, Philippines, Taiwan, Korea, Indonesia, Vietnam and India. Our more than 3,900 team members are dedicated to serving over 1.7 million customers and a distribution network of more than 1,000 dealers with 750 wholesale accounts. Asia Pacific Region has more than US$26 billion in managed assets. *as of April 2016 Collaborative Perspective: Toyota Motor Asia Pacific The ongoing partnership between the TFS Asia Pacific Region and TMAP-MS has better positioned Toyota to keep up with the growing and dynamic Asia Pacific market conditions. We look forward to our continued collaboration in promoting the Toyota Value Story to dealerships and providing our mutual customers with a Best In Town experience. The move of the TFS Asia Pacific to Bangkok, Thailand brings the TFSAP team closer to the front lines, where we face intense competition. It will also enable more face-to-face meetings between our teams, and help foster innovation across our respective markets. “ Hao Quoc Tien Senior Vice President Toyota Motor Asia Pacific Pte. Ltd. 9 Hao Quoc Tien Products & Services Listed below are initiatives designed to meet dealer and customer needs in Asia Pacific Region TOYOTA Access (Australia) TCAPMobile (Malaysia) Toyota Access is an exciting program that gives customers an exceptional level of choice, confidence, and flexibility when it comes to buying a car. With Toyota Access, you get: - Assurance of fixed monthly payments - Certainty of a Guaranteed Future Value - Flexibility to trade, keep, or return your Toyota TCAPMobile is an iPad application that streamlines the loan origination process. Toyota Sales Consultants use TCAPMobile to obtain faster loan decisions that help customers start enjoying their new Toyota much faster than before. Toyota Access makes owning a Toyota easy both now and in the future. 1. CAR Select your new Toyota 2. MILEAGE Choose your term and the number of kilometres you expect to travel over the term 3. DEPOSIT Nominate the deposit you'd like to pay, if any 4. ESTIMATE Toyota Financial Services will calculate the minimum Guaranteed Future Value of your new Toyota 5. REPAYMENTS Toyota Financial Services will then calculate your monthly repayments, with a final payment equal to your Guaranteed Future Value TCAPMobile is an innovative tool that: - Performs easy loan calculations - Provides paperless loan applications - Makes document handling simple (Snap & Send) - Greatly enhances the speed of credit decisions - System available online 24/7 - Toyota Dealers can review loan status in real-time TCAPMobile is just another way TFS delivers always better service. New Business (Vietnam) Car Finance For Corporation Vietnam’s sales finance market is expected to expand rapidly, driven by national economic growth of more than 5%, the motorization trend, and advancements in the financial infrastructure. In May 2016, TFSVN obtained additional approval to begin Corporate Customer, or Fleet, lending operations. Through the business expansion license from the SBV (Central bank), TFSVN will become the first Captive financing company to provide a full product lineup for both segments – Individual and Corporate customers – in the market . Dealer Perspective: Thailand Toyota Leasing (Thailand) Co., Ltd. (TLT) offers a comprehensive financial services lineup to serve customers as well as dealers’ diverse needs. TLT has played an important role in supporting Toyota sales by producing a variety of products, launching various promotional campaigns and providing support for the used car business. TLT also strives to support dealers by offering wholesale financing and equipment leasing. The range of products and services TLT offers has ultimately led to high customer satisfaction. TLT continues to build brand loyalty and customers for life through its customer retention initiative. Chokechai Khunwasi I believe that TLT will maintain their standards and expertise to support their continued strong relationships with Toyota Motor Thailand Co., Ltd. (TMT) dealers and customers. I highly recommend TLT as a business partner who supports Toyota's efforts to become Thailand's leader in market share. As members of the TOYOTA family, the partnership of Dealers, TMT and TLT, we are all part of the success and sustainable growth in the long run. Chokechai Khunwasi Chairman, Toyota Dealer Club 10 China Region It has been 11 years since Toyota Motor Finance China (TMFCN) was established. During this period, China has become the world's largest vehicle market with 25 million new vehicle sales. Together with this market growth, China's business for TFS group has been getting larger. Today, we have more than 450,000 customers in China using our financial products. TMFCN and Toyota Motor Leasing China (TMLCN) offer both loan and lease products for a wide range of customers. We are also making efforts to cultivate a new customer base by providing financial lectures at dealers and offering a friends referral program in collaboration with distributors and dealers. Ichiro Yajima As One TFS China, we aim to be the Most Admirable Auto Finance Partner and a Partners' First Choice. To reach this goal, TMFCN and TMLCN are aligned and dedicated to providing better products and services to bring more smiles to the people of China. Ichiro Yajima CEO, TFS China Region China Region is also actively participating in CSR activities. This photo was taken in a suburb of Beijing when TMFCN Management and volunteer team visited a primary school for wall painting in Mar. 2016. Topic TMFCN recognized as the 2016 Best Retail Auto Financial Provider in China by J.D. Power Dealer Satisfaction Survey May 2016, TMFCN was awarded this year’s Best Retail Auto Finance Provider in China by J.D. Power Dealer Satisfaction Survey. This survey is in its third year after starting in 2014. The poll was conducted in 78 cities for more than 2,500 dealers and about 48 car brands. More than 20 factors were evaluated, from product competitiveness and service quality to relationship satisfaction. Out of 22 candidates including 13 auto finance companies, 5 banks and 4 credit card companies, TMFCN was chosen as the best. We were not only ranked number one, but also received a 5 star evaluation. This represents the highest mark possible. This accomplishment is not the result of one day’s effort. It represents the continuous efforts from our motivated staff striving to deliver the best products and services to our customers and dealers. We sincerely appreciate this honor, and as one of the global TFS companies we will continue our kaizen efforts. 11 Financial and Operational Performance In the fiscal year that ended in March 2016, and despite a firm recovery in the advanced economies, the global economy growth remained weak overall due to a downfall in crude oil prices and economic challenges in the emerging countries. Nevertheless, TFS continued its focus on strengthening relationships and sales support worldwide with Toyota and Lexus distributors and dealers. These partnerships helped TFS to sustain its strength in the global markets. The global TFS network is supported by sales finance companies in more than 35 countries that serve over 25 million customers. TFS also achieved a high level of consolidated profit. These results were mainly supported by business in North America, Japan, Europe, China and other countries. 12 Toyota Financial Services Corporation Headquarter Nagoya Lucent Tower 15F 6-1, Ushijima-cho, Nishi-ku, Nagoya, 451-6015 Japan Shareholder’s Equity 78.5 Billion yen (paid in capital) Shareholder Toyota Motor Corporation (TMC)(100%) Establishment July 7, 2000 Number of Associates 100 (As of April 1, 2016) URL http://www.tfsc.jp/ Brief History 1982 Toyota Finance Australia Ltd (TFA), (Australia) established Toyota Motor Credit Corporation (TMCC), (USA) established 1988 Toyota Finance Corporation (TFC), (Japan) established 1996 Expanded to 10 countries/locations 2000 Toyota Financial Services Corporation (TFSC) established 2001 Expanded to 20 countries / locations 2005 Expanded to 30 countries / locations 2015 Expanded to 35 countries / locations Directors Riki Inuzuka (President / TMC Chief Officer of Sales Finance Business Group) Mark S. Templin (TMCC Chairman / TMC Deputy Chief Officer of Sales Finance Business Group) Takuji Ikuta (Executive Vice President) Takahiko Ijichi (TMC Executive Vice President) Yoichi Miyazaki (TMC Managing Officer) Mitsuru Uno (TFC President) Audit & Supervisory Board Members Mototaka Sato Masaki Nakatsugawa (TMC Audit & Supervisory Board Member) Tetsuya Otake (TMC Managing Officer) Managing Officers Katsunobu Katayama Masato Setta Global Management Committee Members Riki Inuzuka (Group CEO) Mark S. Templin (Group CMO) Takuji Ikuta (Group CFO & CRO) Mike Groff (CEO, Americas Region) Hitoshi Watanabe (CEO, Europe & Africas Region) Yasuhiro Yomoda (CEO, Asia Pacific Region) Mitsuru Uno (CEO, Japan Region) Ichiro Yajima (CEO, China Region) Masato Setta (CO, Corporate Management) Katsunobu Katayama (CO, Risk Management) Chris Ballinger (CO, Strategic Innovation) As of August 2016 13 Company Established Shareholder USA Toyota Motor Credit Corporation (TMCC) October 1982 TFSIC 100% Puerto Rico Toyota Credit de Puerto Rico Corporation (TCPR) January 1996 TMCC 100% Canada Toyota Credit Canada Inc. (TCCI) February 1990 TFSC 100% Brazil Banco Toyota do Brasil S.A. (BTB) January 1999 TFSIC, TMIS(one share) Venezuela Toyota Services de Venezuela, C.A.(TSV) October 2001 TFSIC 100% Mexico Toyota Financial Services Mexico, S.A. de C.V. (TFSMX) October 2001 TFSIC, TMIS(one share) Argentina Toyota Compañía Financiera de Argentina S.A. (TCFA) November 2004 TFSIC 96.7%, TMCC 3.3% Germany Toyota Kreditbank GmbH (TKG) April 1988 TFSC 100% UK Toyota Financial Services (UK) PLC (TFSUK) November 1988 TFSC 100% Finland Toyota Finance Finland Oy (TFF) August 1995 TFSUK 100% Italy Toyota Financial Services Italy (TFSI) May 1997 Branch of TFSUK Norway Toyota Financial Services Norway (TFSN) July 1997 Branch of TKG France Toyota Financial Services France (TFSF) June 1997 Branch of TKG Sweden Toyota Financial Services Sweden (TFSSW) February 2000 Branch of TKG Poland Toyota Bank Polska S.A. (TBP) March 2000 TKG 100% South Africa Toyota Financial Services South Africa Ltd. (TFSSA) April 2000 TFSUK 33.3%, TSA 33.3%, WesInvestment Holdings Ltd. 33.3% Czech Toyota Financial Services Czech s.r.o.(TFSCZ) May 2000 TFSUK 100% Denmark Toyota Financial Services Danmark A/S (TFSDK) March 2002 TFSUK 80.1%, Jyske Finans 19.9% Hungary Toyota Financial Services Hungary Zrt. (TFSH) March 2002 TFSUK 100% Spain Toyota Financial Services España (TFSES) March 2003 Branch of TKG Slovakia Toyota Financial Services Slovakia s.r.o. (TFSSK) January 2005 TFSUK 100% Russia AO Toyota Bank (TBR) April 2007 TKG 99.9%, TLG 0.1% Kazakhstan Toyota Financial Services Kazakhstan MFO LLP (TFSKZ) April 2013 TFSUK 100% Portugal Toyota Financial Services Portugal (TFSPT) June 2016 Branch of TKG Netherlands Toyota Motor Finance (Netherlands) B.V. (TMFNL) August 1987 TFSC 100% TFSC 100% Country/Location Americas Europe/Africa * To start operation within FY17 Asia/Pacific Australia Toyota Finance Australia Ltd. (TFA) June 1982 New Zealand Toyota Finance New Zealand Ltd. (TFNZ) July 1989 TFSC 54.5%, TFA 45.5% Thailand Toyota Leasing (Thailand) Co., Ltd. (TLT) October 1993 TFSC & TMC Group 87.1%, Others 12.9% Malaysia Toyota Capital Malaysia Sdn. Bhd. (TCAPM) December 2001* TFSC 70%, UMW30% Philippines Toyota Financial Services Philippines Corporation (TFSPH) August 2002 Taiwan Hotai Finance Corporation (HFC) December 2002* TFSC 33.4%, Hozan Investment 66.0%, Others 0.6% Korea Toyota Financial Services Korea Co., Ltd. (TFSKR) February 2005 TFSC 100% Indonesia PT Toyota Astra Financial Services (TAFS) February 2006 TFSC 50%, PT Astra International Tbk 50% Vietnam Toyota Financial Services Vietnam Co., Ltd. (TFSVN) October 2008 TFC 100% India Toyota Financial Services India Ltd. (TFSIN) May 2011 TFSC 100% Toyota Finance Corporation (TFC) November 1988 TFSC 100% Toyota Motor Finance (China) Co., Ltd. (TMFCN) January 2005 TFSC 100% Toyota Motor Leasing (China) Co., Ltd. (TMLCN) January 2013 TFSC 100% TFSC 60%, GT Capital Holdings, Inc. 40% Japan Japan China China * As of the date of capital infusion As of August 2016 14 All Rights Reserved, Copyright © Toyota Financial Services Corporation, 08/2016
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