Xerox Exchange Newsletter Version 4, Issue 1

exchange
Volume 4 | Issue 1 | January ’07
CEO Anne Mulcahy Reflects
on Another Strong Year
Making Documents
More Secure
Case Study:
ASG Software Solutions
With fourth quarter profit
up 19%, increased post-sale
revenue, $1.1 billion Xerox
shares repurchased and
a strengthened product
portfolio, 2006 was a solid
year by almost any measure.
Read more.
MicroText™ Specialty
Imaging Font is microscopic,
to help make documents with
personal information, such
as birth certificates, personal
identification papers and
checks, even harder to forge.
Read more.
Xerox helps ASG Software
Solutions, a global provider
of software solutions, to
mobilize its resources, boost
productivity and enhance
performance through the
intelligent use of technology.
Read more.
Check Out
These Innovations
Paper That Erases Itself
May be Perfect
Xerox Earns
Environmental Award
Recent product developments
continue Xerox’s mission
to help you save time, save
money, make your documents
safer, and make your business
more successful.
Read more.
Xerox scientists have invented
a way to make prints whose
images last only a day, so
that the paper can be used
again and again – which could
lead to a significant reduction
in paper use.
Read more.
Xerox is one of the recipients
of the third annual New York
State Environmental Excellence
Awards for outstanding efforts
in environmental innovation,
sustainability and partnerships.
Read more.
Seven Useful Tips for
Greening Up Your Office
208 Product Award and a
Citation from J.D. Powers
Case Study: Hayward
Unified School District
The world is going “green”
and getting greener. Here are
seven ways you and your office
can manage your documents –
and paper – more efficiently.
Read more.
Xerox’s total product awards
in 2006 stand at 208. And
Xerox is the first company
ever to achieve J.D. Power
and Associates’ Technology
Service and Support Certification
two years in a row.
Read more.
Teachers can now use an
interactive, Internet-connected
whiteboard, visit an online
news site and print out color
copies of a breaking story
for every student.
Read more.
Volume 4 | Issue 1 | January ’07
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Letter from the CEO
We just announced our fourth quarter financial results, which include adjusted
earnings of 38 cents per share. That’s up 19 percent year-over-year and a little
ahead of our expectations. It was another solid quarter for Xerox. You can find
details at http://www.xerox.com/investor.
Our fourth quarter performance put a nice exclamation point on a good year for the
company. Just about everywhere you look, our performance reflects the positive track
Xerox is on to create value for all our stakeholders. We met our full-year expectations
on earnings growth, increased post-sale revenue, and strengthened our industryleading portfolio of products and services. We acquired companies that broaden
our share of the fast-growing document management and production color printing
markets. We managed our operations efficiently, giving us the flexibility to compete
effectively while delivering value for shareholders. We returned to investment grade
and bought back $1.1 billion of Xerox shares.
Perhaps most importantly for you, we continue to invest in our future. Our continued
investment in innovation led to the launch of 14 products in 2006 that together
earned 208 industry awards. We expect to more than double the number of product
announcements this year. About two-thirds of Xerox’s equipment sales come from
products launched in the past two years. Thanks to our scientists and engineers, the
future is bright as well. Last year, the Xerox innovation community received 558 U.S.
utility patents. That’s up 27 percent over the previous year. Fuji Xerox received an
additional 255 U.S. utility patents, bringing the Xerox total to 813. You can be sure
we’ll continue to invest – it’s all part of our mission to continue to earn your business.
In this issue of exchange, you’ll find articles on how we helped the Hayward Unified
School District enhance student learning; innovations coming out of the Xerox labs;
tips on green practices for the office; and much more.
As the name suggests, exchange is a two-way communications vehicle. We’d
love to hear from you. If you have a comment, question, or suggestion, just click
on feedback.
Thanks for your business. We all feel honored that you have placed your trust in us
– and we’re focused on continuing to earn that trust.
Sincerely,
Anne M. Mulcahy
Chairman and CEO
Volume 4 | Issue 1 | January ’07
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Microtext Font Will Help Make Documents More Secure
Xerox scientists have developed a font so small
that you need a magnifying glass to read the words.
Just 1/100th of an inch high, the new MicroText™
Specialty Imaging Font is designed to help make
documents with personal information, such as birth
certificates, personal identification papers and
checks, even harder to forge.
Microprinting is one of several specialty imaging
technologies Xerox scientists have developed that
make it easier for a suspicious recipient to tell which
checks, certificates, or other printed materials are
authentic. The new specialty font has been unveiled
in the new Xerox FreeFlow® Variable Information
Suite 5.0 software that Xerox sells to commercial
printers that produce personalized documents.
Microscopic words are already hidden in the design
of credit cards, checks and currency as a deterrent to
counterfeiting. For instance, the “dots” in the border
next to Andrew Jackson’s right shoulder on current
$20 bills are really the tiny words “The United States
of America 20 USA 20 USA.” Now, by individualizing
the tiny letters and numbers, Xerox’s innovation takes
document security to the next level of effectiveness.
“Microprinting variable information makes individual­
ized documents – whether they are birth certificates,
drivers licenses, pay checks or transcripts – even
more time-consuming to replicate,” says Reiner
Eschbach, a research fellow in the Xerox Innovation
Group. “Adding that extra layer of security is a
barrier to counterfeiters that makes the document
even more secure.”
The new Xerox font takes advantage of improvements
in digital printing technology and the ever-improving
image quality delivered by the current generation
of Xerox digital printers. The microscopic printing is
so fine that when a 100-page book is converted to
the MicroText font, it can be printed on a standard
8.5” x 11” sheet of paper.
Xerox Innovation At Work
Xerox conducts work in color science, computing,
digital imaging, work practices, electromechanical
systems, novel materials, and other disciplines
connected to the company’s expertise in printing
and document management. Xerox brings its
inventions to business by embedding them in
Xerox products and solutions, using them as the
foundation for new businesses, or licensing or
selling them to other entities. For more information,
visit www.xerox.com/innovation.
Volume 4 | Issue 1 | January ’07
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Case Study: Multifaceted Improvements
Bring a Global Company Closer to Home
ASG Software Solutions provides businesses
around the world with world-class software
solutions and services for the management of
metadata, applications, operations, content,
performance, security and infrastructure.
ASG enables clients with both mainframe
and distributed environments to mobilize their
resources, boost productivity, and enhance
performance through the intelligent use of
technology. Founded in 1986, and headquartered
in Naples, Florida, ASG has more than 900
employees in 65 offices worldwide.
The Challenge
ASG’s Central Operations Department provides
its employees digital print solutions from three
U.S.-based in-plant operations. Central Operations
also manages more than 65 office print devices
worldwide and directs all digital scanning, document
creation and storage. Its print-production capability
needed to upgrade its capacity for color, black-andwhite and large-format documents. ASG was also
looking to create a uniform office imaging solution
for all its offices.
DocuColor® 6060
Xerox 4110™
The Solution
Team Xerox provided a winning solution with
the addition, in its three in-plant centers, of a
DocuColor® 6060, a Xerox 4110™ copier/printer
with full bindery capacity, a DocuColor 2045
upgraded with a high capacity stacker and a new
DocuColor 12. For its general corporate imaging
needs, ASG is installing
WorkCentre® networked
multifunction devices in its
office locations, so print jobs
will be able to be fulfilled at
the plant closest to where
the documents are needed,
which will reduce inventory
and shipping costs.
DocuColor 12
DocuColor 2045
Volume 4 | Issue 1 | January ’07
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Case Study: Multifaceted Improvements
Bring a Global Company Closer to Home
The Benefits
The addition to now having a full range of print
capabilities, Central Operations has the colorvolume capacity it sorely lacked. Inline bindery, high
volume black and white, and high volume scanning
capacity have satisfied the operation’s needs for
single color output and document management input.
Xerox multifunction devices in its global offices as
the company grows are a key strategy in satisfying
traditional copy, print, and fax needs. And the
scanning-to-network option makes possible ASG
global network document sharing in just minutes.
Craig D. Bamberg, Director of Central Operations
for ASG, explains his relationship with Xerox this
way: “We have been a ‘Xerox House’ during my eight
years with ASG. In my mind, Xerox has bridged the
gap between traditional offset and digital printing.
Xerox is an innovator, never an imitator.”
(cont’d)
Volume 4 | Issue 1 | January ’07
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Innovations in Color,
Multifunction Printing and Security
Xerox Launches Its Most Affordable Desktop
Color Multifunction Printer
Xerox continues to expand its line of products for
small businesses with two low-cost printers that are
priced to replace business inkjet printers.
The Phaser 6110 and Phaser 3124 are available
in the U.S. through Xerox direct marketing reseller
partners, such as CDW, Insight, PC Connection, PC
Mall and Zones Inc. They are also available online at
www.xerox.com/direct.
The Phaser® 6110 is a desktop color laser printer
and multifunction printer designed to replace not only
business inkjet printers but also all-in-one devices
that require costly supplies. For fast, high-quality
printing, there’s the Phaser® 3124 compact blackand-white laser printer.
Making It Easier to Customize Multifunction
Products and Add Security Features
To expand the productivity and security of its office
multifunction printers in areas such as legal, finance
and healthcare, Xerox introduces the Extensible
Interface Platform™. It enables independent software
vendors and partners to develop customized
programs for an enhanced version of Xerox
WorkCentre® and WorkCentre Pro® 200 series
multifunction digital printers, which already include
new scanning and network management features.
With a starting price of $349,
the Phaser 6110 is Xerox’s
most affordable desktop
color laser printer/MFP. It
comes in four configurations
and prints up to four pagesper-minute (ppm) in color
and 17 ppm in black and white.
Phaser® 6110
Customers can choose between
direct connect or network-ready. One multifunction
model includes color copying and scanning; the other
is an advanced MFP model with fax capabilities.
Weighing only 45 pounds, the Phaser 6110 MFP is
one of the smallest and lightest color laser MFPs on
the market.
For small offices that need fast
printing on a budget, the Xerox
Phaser 3124 black-and-white
laser printer prints up to 25 ppm
and is priced at $179. It comes
with a 250-sheet paper tray
to deliver quick printing without
interruption, and it prints on a wide
Phaser® 3124
range of media, including envelopes,
labels, transparencies and cardstock.
WorkCentre Pro® 200 Series
The WorkCentre Pro version of the platform includes
a customizable display panel, touch-screen or user
interface that provides access to all of the system’s
functions. Just as you can customize your PC
desktop to highlight the most used tools and files,
IT managers can now customize Xerox multifunction
systems’ touch-screens to feature the tools their
workers use most.
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Innovations in Color,
Multifunction Printing and Security
For example, a hospital may now customize the
systems’ touch-screen to help better manage patient
forms by touching an icon on the display to access
the hospital’s Web-based document management
system and browse a list of patient forms. The worker
might then scroll through the list – which is updated
instantly – and preview and print documents. Another
program could be used to scan patient records and
store them in a variety of secure repositories.
The customizable display panel is HTML-based,
which makes it as easy to program as a Web
page. The user interface can be coded to add
graphics, animated content or Internet access.
IT departments can use the software platform
to configure Xerox printing devices for an entire
business, a specific department or an individual
user – all from a central server.
The Xerox Extensible Interface Platform is first
being made available on an enhanced version of
Xerox’s WorkCentre and WorkCentre Pro 200 series
departmental multifunction systems. Ranging in
speed from 32 to 75 pages-per-minute, the upgraded
systems add new security features such as 802.1X
compliance, a standard from the Institute of Electrical
and Electronics Engineers (IEEE). In addition,
Xerox’s On Demand Image Overwrite feature, which
electronically shreds data on the system’s hard drive,
can now be scheduled to occur at the same time
every day, generally after hours.
New scanning features are also available. “Scan
to Home” automatically sends scanned files from
the MFP to a worker’s personal folder, such as
“My Documents,” for simple and secure electronic
document storage.
(cont’d)
The systems are offered through the Xerox direct
sales force, authorized sales agents and TeleWeb
sales channels. The Xerox Extensible Interface
Platform will be made available on future WorkCentre
multifunction systems. For more information about
Xerox office products and services, visit www.xerox.
com/tr/office or call 800-ASK-XEROX.
Price-breaking High-Speed Production and
Departmental Scanners
The Xerox DocuMate™ 752 is a new high-speed
production scanner, rated at 50 ppm and 100 images
per minute in portrait mode, with a suggested price
of $4,995.
The Xerox DocuMate 752 and the DocuMate
752 with VRS Professional enable a scanner to
capture challenging documents – such as those
printed on security paper, recycled paper, wrinkled
paper or thermal paper – and deliver perfect scans
automatically.
Xerox DocuMate 7502
The Xerox DocuMate 752 comes bundled with
ScanSoft® OmniPage Pro software that enables
users to scan to searchable PDF. This makes it costeffective to convert paper documents to PDF, while
simplifying how people distribute documents and
search, link, select/copy and index the text.
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Innovations in Color,
Multifunction Printing and Security
From small- to mid-sized companies to larger
corporate departments, the DocuMate 752 production
scanner offers effective ways to index large
volumes of documents such as medical forms or
real estate documents and import them to a content
management solution or archive them.
Xerox also has launched the DocuMate 632 departmental scanner with VRS Professional for $2,295.
The Xerox DocuMate 752 with VRS, the DocuMate
752 with VRS Professional and the DocuMate 632
with VSR Professional will be available in the first
quarter of 2007 in the U.S. through distributors such
as Cranel, D&H, Ingram Micro, NewWave, Tech
Data, solution providers (VARs) and online retailers
including www.xeroxscanners.com.
(cont’d)
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Temporary Documents Perfect for Experimental
Paper that Erases Itself
Xerox scientists have invented a way to make prints
whose images last only a day, so that the paper
can be used again and again. The technology, still
in development, blurs the line between paper and
digital documents, and could lead to a significant
reduction in paper use.
Xerox estimates
that as many as two
out of every five
pages printed in the
office are for what
it calls “daily” use,
like emails, Web
pages and reference
Xerox Research Centre
materials that
of Canada
have been printed
for a single viewing. The experimental printing
technology, a collaboration between the Xerox
Research Centre of Canada (XRCC) and PARC
(Palo Alto Research Center Inc.), could someday
replace printed pages that are used for just a brief
time before being discarded.
“Despite our reliance on computers to share
and process information, there is still a strong
dependence on the printed page for reading and
absorbing content,” said Paul Smith, manager of
XRCC’s new materials design and synthesis lab.
“Of course, we’d all like to use less paper, but we
know from talking with customers that many people
still prefer to work with information on paper. Selferasing documents for short-term use offer the best
of both worlds.”
While potential users have shown an interest in
transient documents, there is still much to be done.
“This will remain a research project for some time,”
said Eric Shrader, PARC area manager, industrial
inkjet systems. “Our experiments prove that it can be
done, but this is only the first to developing a system
that is commercially viable.”
Xerox has filed for patents on the technology, which
it calls “erasable paper.” It is currently part of a
laboratory project that focuses on the concept of
future dynamic documents.
Temporary documents are part of Xerox’s ongoing
investments in sustainable innovation – or “green
products” – that deliver measurable benefits to
the environment. These include solid ink printing
technology, which generates 90% less waste than
comparable laser printers, more energy-efficient
printers, copiers and multifunction devices, and other
paper-saving innovations.
A wholly owned subsidiary of Xerox, PARC
embeds its inventions and innovations in the
products, solutions and services of its strategic
sponsors and then uses them as the foundation
for licensing them to technology customers or
creating new businesses. For more information
about PARC, visit www.parc.com.
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Xerox Earns New York State Environmental Award
The New York State
Department of Environmental
Conservation has named
Xerox among six winners
of the third annual New
York State Environmental
Excellence Awards for
outstanding efforts in
environmental innovation,
sustainability and partnerships.
From a competitive field of entries in 2006,
applications were reviewed for technical merit
by DEC staff and an advisory committee that
included representatives from academia,
business, government, citizen organizations,
and environmental and conservation groups.
Xerox’s Webster campus was recognized for its
product stewardship and sustainable manufacturing.
Xerox has pioneered the practice of converting
end-of-life electronics into new products and has
developed a process to maximize the potential for
material recycling. The company has also improved
awareness of its recycling program, which has
resulted in an overall plant site reuse/recycle rate of
81% for all materials used in the Webster facility.
DEC established the awards program in 2004
to recognize New York’s environmental and
conservation leaders who are solving environmental
challenges by using innovative and environmentally
sustainable practices or creative partnerships.
To learn more about the Environmental Excellence
Awards program and the award winners, click here.
For information about Xerox’s environmental, health and safety programs and policies, go to
www.xerox.com/environment.
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How Green is Your Office?
For a “greener” world, here are seven tips for managing
documents – and paper – more efficiently.
1.Use less paper.
The Environmental Protection Agency estimates it
takes 10 times more energy to manufacture a piece
of paper than to make a print or copy.
•Make two-sided prints and copies. On most Xerox
equipment you can make this a default setting.
•Print multiple images per page.
•Print on demand, creating documents only in the
quantity and at the time you need them.
4. Replace standalone office products with
multifunction systems.
•A multifunction system that performs all the same
functions as a copier, two printers and a fax
machine consumes only half the energy as those
devices separately.
2.Recycle the paper you use, and use
recycled paper.
•Install bins in several office locations to collect
paper for recycling or for reuse.
•Purchase recycled paper. It can meet the same
performance specifications as non-recycled paper.
3.Reach for the ENERGY STAR®.
•Upgrade old products
with more-efficient
ENERGY STAR products,
which automatically shut
off or power down when
not in use, significantly
reducing electricity.
•Save even more energy
by shortening the idle
time before the device
enters sleep mode.
•If the multifunction system replaces products that
are not ENERGY STAR qualified, these savings
can double.
5.Return print/copy cartridges and supplies
for recycling.
•Never throw a used toner cartridge away.
They can have multiple lives or be recycled.
Xerox provides customers with prepaid postage
to return cartridges for reuse and recycling at
www.xerox.com/gwa.
•Consider using solid ink printers, which eliminate
cartridges altogether and generate about 90% less
waste than a typical color laser printer.
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How Green is Your Office?
6.Find office equipment with remanufactured or
recycled parts.
•Xerox devices with remanufactured parts and
components have the same quality standards as
new devices and eliminate waste by not going to
landfills.
7.Scan and send.
By decreasing the need to fax or mail documents,
scanning helps eliminate paper inventory, saves
phone and postage costs, and reduces the
environmental impact of sending paper by air or
ground transportation.
•Paper can easily be shared electronically using
scanning features built into office systems.
•Scan documents into your system and email them
to all the appropriate recipients.
•Keep a copy in your digital files.
(cont’d)
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2006 Yields 208 Product Awards and Citation from J.D. Power
Xerox recently earned nine awards for its color
printers and multifunction products from two leading
independent test and research organizations –
bringing its total number of 2006 worldwide
product awards to 208.
DocuColor® 240/250
In its 2007 Color Copier Guide, Better Buys for
Business, a leading industry authority on office
imaging equipment, awarded five top “Editor’s
Choice” designations to the Xerox WorkCentre®
7132, WorkCentre 7655 and WorkCentre 7665
color multifunction systems, along with the
DocuColor® 240 and DocuColor 250 color
multifunction systems. The Xerox Phaser® 7760
color laser printer was also honored with an “Editor’s
Choice” designation in the 2007 Laser Printer and
Business Ink Jet Printer Guide. The awards are
based on the evaluation of hundreds of models
from major competitors, feedback from customers,
hands-on testing, and in-depth user surveys.
Phaser® 7760
Xerox also received four
“Pick of the Year” awards from
Buyers Laboratory Inc. for its
scanners, color printers and
multifunction systems – including
DocuShare, DocuMate, Phaser
and WorkCentre lines – and for
its high-speed digital production technology such as
that used in the Xerox iGen3® Digital Production
Press and Xerox Nuvera® 100 and 120 Digital
Production Systems.
Xerox iGen3®
Digital Production Press
WorkCentre® 7132
WorkCentre® 7655/7665
Nuvera® 100 and 120 Digital Production Systems
Volume 4 | Issue 1 | January ’07
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2006 Yields 208 Product Awards and Citation from J.D. Power (cont’d)
In the U.S. alone, Xerox office and production
offerings received more than 93 awards and positive
ratings in major industry publications and testing
firms including: InfoWorld, Graphic Design USA,
eWeek, Government Computer News, Computer
Reseller News and PC Magazine. The company also
has been recognized for knowledge management,
innovation, diversity, ethics, workplace issues,
environmental programs and leadership.
First Time Ever: Second Consecutive Certification
for Excellence from J.D. Power
Xerox is the first company to achieve J.D. Power
and Associates’ Technology Service and Support
Certification two years in a row for excellence in
customer service. Xerox was honored for continuing
to deliver quality technical support for its portfolio of
network printers, multifunction systems and digital
copiers as well as high-end digital printing presses.
J.D. Power and Associates – a leading global
marketing information firm that tracks customer
satisfaction and product quality – evaluated Xerox’s
customer service on-site, over the phone and online.
As part of the evaluation, auditors conducted several
comprehensive visits to Xerox’s North American call
centers and surveyed hundreds of customers. Xerox
scored nearly 10% above the industry benchmark.
Said one long-time customer, Phil Schmidt, president
of Great Originals Inc., an Alaska-based full-service
digital printer, “In a time when so many companies
are concerned only with making a sale, Xerox has
always approached us, over the last 18 years, in a
way that made us feel like we were strengthening a
long-term relationship, not just closing a deal.”
The J.D. Power and Associates certification process
has been developed jointly with the Service &
Support Professionals Association, an industry trade
group for technology professionals. Award criteria
include a set of rigorous best practices in field service
and telephone and online support. New metrics were
added this year to each section.
For more information on Xerox products
and services, visit www.xerox.com or call
800-ASK-XEROX.
Volume 4 | Issue 1 | January ’07
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Case Study:
Making the Grade with Online Learning
Serving over 24,000 students of diverse cultures,
heritages, languages, and economic conditions,
the Hayward (California) Unified School
District is comprised of twenty-five elementary
schools, five middle schools, three high schools,
an alternative high school, an English language
center, an adult education center and a child
care center for pre-school children.
The Solution
With the help of Xerox, a teacher can now use
an interactive whiteboard that is connected to the
Internet, visit an online news site and print out color
copies of a breaking story for every student.
As part of its online learning center known as
e-District, Hayward is using more than sixty
Xerox WorkCentre® color multifunction systems
and Xerox DocuShare® enterprise content
management software built around a free citywide
wireless network and Web portal. e-District allows
teachers to use an interactive whiteboard to create
lessons with embedded images and other visuals
that generate excitement in the classroom. It also
helps tailor lesson plans to react to students’ queries
and interest areas, and they instantly provide
supporting printed material.
The Challenge
The Hayward teachers wanted the ability to adapt
their daily lesson plan based on current events and,
at a moment’s notice, provide students with color
printouts supporting the day’s discussions.
Xerox DocuShare software, which works with the
e-District portal, enables teachers to save and
share documents and multimedia files. Faculty
and administrators across the city can access the
curriculum files through the e-District portal and
check them against California state testing standards.
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Case Study:
Making the Grade with Online Learning
(cont’d)
The Benefits
“Xerox presented itself as a true partner to our
IT staff and proved that it understood not only
our infrastructure but also our vision for a hightech learning center,” said Patrick J. Simon, chief
information officer for the District. “It delivered
a solution that works seamlessly with our other
technology investments – a key factor in the
success of our e-District portal.”
DocuColor® 240/250
Materials can also be sent from the portal to the print
center, where Xerox has provided a range of systems
for the district’s high-volume printing needs, including
the Xerox DocuColor® 250 color copier-printer and
Xerox 4110™ production system. The equipment
is used to print student materials, report cards,
calendars, newsletters and mailers.
Xerox 4110™ copier/printer
Hayward is also using its Xerox WorkCentre
multifunction devices to scan all hardcopy student
records, which date back to 1950, and save them as
digital files in a Xerox DocuShare online repository.
This will free an entire room currently dedicated to
these records and spare hours of searching. The
district plans to make student information available
through the e-District portal later this year, which
will provide parents secure access with password
protection to their child’s complete academic profile.
Volume 4 | Issue 1 | January ’07
Feedback
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