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“Turismo Acessível na Europa e em Portugal”
Lisbon, 13 of November 2014
Vila Galé Group
At a Glance
Upcoming Openings:
Vila Galé Rio de Janeiro (Brazil)
and Vila Galé Évora (Portugal)
Launched in 1986
Share Capital 100% Portuguese
Own production of
wines and olive oil
(Santa Vitória)
The name is born from the 1st
unit
in Galé Beach (Algarve)
Gets the 206th position on the
Hotels Magazine ranking in 2012
5.961 rooms and
12.068 beds
2.300 Employees
(Portugal 1.000 and Brazil
1.300)
Vila Galé Group
Our Footprint
24 HOTELS | PORTUGAL AND BRASIL | LEISURE AND BUSINESS | CITY, BEACH AND COUNTRYSIDE
Vila Galé Group
Major Milestones
2002
1986-88
1990-95
Algarve expansion:
Company
Praia and Cerro
constitution and
Alagoa (Albufeira)
1st unit opening
Náutico (Armação de
Vila Galé Atlântico Pêra)
in Galé Beach Marina (Vilamoura)
Albufeira
1996-99
Expansion to
Lisbon
region:
Cascais and
Estoril
And Oporto
2001
1st unit in Brazil:
Fortaleza
Hotel Rural Vila Galé
Clube de Campo
opening, Beja, in an
estate with 1620ha
where the Group’s
vines and olive grove
are located
Year with major
number of new
hotels:
Ópera (Lisbon)
Ericeira
Tavira
Casa de Sta.
Vitória
constitution
2003-2010
2013
Brazil expansion:
Salvador
Marés
Eco Resort Cabo
Eco Resort Angra
Cumbuco
And Portugal:
Santa Cruz
(Madeira)
Lagos
Coimbra
Sub-brand
Collection launch
with the opening
of the 1st 5 star
unit in Portugal:
Vila Galé
Collection Palácio
dos Arcos
2014-2015
Upcoming
openings:
Rio de Janeiro
Évora
Vila Galé Group
Revenue and Number of Beds Evolution
14.000
160
12.000
140
120
10.000
100
8.000
80
6.000
60
4.000
40
2.000
20
Nr of Beds
Revenue
Forecast
Sustained growth policy and gradual increase of the revenues reinforce the
Group’s position in the hospitality sector
2015
2014
2013
2012
2011
2010
2009
2008
2007
2006
2005
2004
2003
2002
2001
2000
1999
1998
1997
1996
1995
1994
1993
1992
1991
1990
1989
0
1988
0
Millions (€)
Revenue
Nr of Beds
Vila Galé Group
Mission and Values
MISSION
ALWAYS CLOSE TO YOU
VALUES
Giving training and motivation to the
employees, dignifying their work giving
career development oportunities
Maintenance of service quality in line
with the client expectations
Constant search of different and innovative
products and services, aiming to the client
satisfaction and needs
Total availability to meet the clients,
providers and colleagues’ needs
independent from their rank in the
company
Honor the commitments assumed with
clientes, providers and employees.
Autonomy and freedom in the exercise
of the different duties, encouraging new
ideas to improve the quality of the
service
Always ambition for more and better in
the search of service quality improvement
and sustained growth
Readiness and accuracy in replies to
requests from clients, providers and
colleagues
Vila Galé Group
Accessible
What do we develop in our hotels?
At the beginning we were essentially focused on mandatory requirements for bedrooms and basic accessibility, however we felt the
necessity to improve the overall accessibility of the hotels:
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Installing additional ramps or lifts;
Decreasing route lengths;
Decreasing stairs;
Increasing the width of the gates and corridors;
Increasing the size of accessible rooms;
Increasing the size of showers in accessible rooms;
Locating designated areas near the entrances.
Vila Galé Group
Accessible
What do we develop in our hotels?
Vila Galé Group
Accessible
What do we develop in our hotels?
Vila Galé Group
Accessible
What do we develop in our hotels?
Partnership agreements with specialized companies for:
Transport vehicles (fully adapted vehicles for passive as well as active driving);
Specialized equipment'(Wheelchairs, pool lifts, ramps, Electric Scooters, Stair climbers);
Therapists.
In 2014 we created a internal committee to develop this specific product:
The necessities of the hotels were checked;
We are starting partnerships with private healthcare groups to create offers together;
We are studying the possibility to begin the certification process for NP 4523/2014;
We will create specific products and publicise them.
Vila Galé Group
Accessible
Challenges:
Employee seminars and training (Communication);
Improve specific equipment (menus, phones, signs, etc.);
Improve structures in older hotels;
Improve information for guests on accessible leisure, recreational and historical places of interest in the local area;
Develop maps identifying the accessible routes surrounding hotels;
Involve municipalities in improving accessibility in general.
Services provided to groups:
2011 e 2012 –Ireland Paralympics team in Vila Galé Coimbra;
2013 e 2014 – Christmas Dinner for Associação Salvador in Vila Galé Ópera;
2014 – Large group of guests participating ISAAC congress in Lisbon;
In fact the number of people who come to us for these services has increased; together with the very positive general feed back which
has been received.
ALWAYS CLOSE TO YOU
24 HOTELS
PORTUGAL AND BRASIL
LEISURE AND BUSINESS
CITY, BEACH AND COUNTRYSIDE
www.vilagale.com