PDF brochure

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PDF brochure

Summer Sun
All Inclusive Holidays
• Spain - Italy - Turkey
• Prices from just £399
• Fly from 20 Regional Airports
2011/12
Welcome
Dear Holidaymaker,
A warm ‘Welcome’ to Mistral Holidays
2011/2012 collection of All Inclusive
holidays to Spain, Italy and Turkey.
Simply overflowing with fabulous holiday
ideas, join us and discover the high
quality and excellent value we offer.
Established in 1993, Mistral Holidays is a
family owned company which has taken
tens of thousands of people to Europe
and we take great pride in the service
we offer to our customers.
Over the years we have received
many awards, including being three
times winners of the prestigious ‘Best
Customer Care’ award and runnerup ‘Tour Operator of the Year’, by
the Newspaper Publishing industry.
We hope these awards reflect our
commitment for exceptional value for
money and assure you of our dedication
to outstanding personal service at all
times.
Whichever fabulous destination you
choose we know that you will have a
thoroughly enjoyable holiday at an ‘All
Inclusive’ price which really does offer
remarkable value for money.
We look forward to welcoming you!
Cliff Dinsdale
Company Secretary
Financial Security and Peace of Mind
Contents
2
You can be assured of the financial protection offered not only by Mistral’s two
decades of experience and expertise, but also our ABTA and ATOL bonds. All the air
holidays and flights in this brochure are ATOL protected as we hold an Air Travel
Organisers Licence issued by the Civil Aviation Authority (ATOL number 6900), we
are also a member of ABTA (membership number V0669). So, you can book with
confidence, knowing that your money and your holiday are secure.
Introduction 2-3
Costa Blanca
4
Costa Brava
5
Costa del Sol
6
Turkey
7
Lake Como
8
Call us on
Diano Marina
9
01244 280011
General Information
10
Booking Conditions
10-11
For further information:
Email: [email protected]
Web: www.mistralholidays.co.uk
Mistral Holidays
Holywell House
Parkway
Deeside
Flintshire
CH5 2LE
b
All Inclusive
b
Great Value ‘All Inclusive’ Holidays
Our “All Inclusive” holidays offer you fantastic value for your money. This is a
great way to take a holiday in some of Europe’s top sunshine destinations. When
you book with Mistral Holidays you will know that all the essential ingredients of
your holiday have been taken care of and are included in the price you have paid.
When you arrive in your holiday resort all you have to do is have a wonderful time
without any worries about extra costs.
Our holidays
include all this...
• Return flights from your
chosen airport
• Return transfers from the
airport to the hotel
“ALL INCLUSIVE” Look for this symbol on each hotel description - it will show
you exactly what is included in the price
• Carefully selected hotels
Italy, Spain and Turkey
• All Inclusive - breakfast,
lunch, dinner
These fabulous countries have been welcoming British holidaymakers for many
years. We feature the very best regions in each country including Lake Como
and the Riviera of Flowers in Italy, Spain’s Costa Blanca, Costa Brava and Costa
del Sol, and the Bodrum Peninsula in Turkey. Our chosen resorts are the most
popular and they are all ideal for a summer sunshine holiday.
Choose from fabulous three, four and five star hotels. Whether your choice is a
five star luxury hotel offering the best of everything, an excellent four star hotel
in a great location or a top quality three star hotel which offers a warm welcome
and great value, you will find what you are looking for in this brochure.
• Alcoholic and soft drinks as
shown in the hotel description
• Accommodation in twin/
double bedrooms with
en-suite private facilities
All Inclusive
• One main suitcase per person
All Inclusive includes all meals - breakfast, lunch and dinner - and local soft and
alcoholic drinks during bar opening hours, as specified by each individual hotel.
(Please note that the times when included drinks and snacks are served may
sometimes vary from those shown).
• One piece of hand luggage
The services, facilities and meal plan do vary from hotel to hotel so please do
make sure that you check the paragraph headed “All Inclusive” with each hotel
description for exact details. A cash bar may operate outside these times and
some facilities and activites at the hotels may incur a local charge.
• Full ATOL and ABTA Financial
Security
• All airport taxes and charges
Extend Your Stay
On most of our holidays you can enjoy an extra week before returning home.
We‘ll organise your hotel, return airport transfer and flights so that you can
spend an extra week in your holiday resort. Just look for the “Extend Your
Stay” box on the holiday pages.
3
Benidorm
8 Days
b
from only…
499
Costa Blanca
All Inclusive
b
£
All Inclusive
Price Includes:
• Return flights to Alicante from the UK
• Transfers between airport and hotel
• 7 nights’ accommodation in a twin bedroom with en-suite bathroom
• FULL BOARD with buffet breakfast, lunch and dinner
• FREE BAR offering local wines, spirits, beers, soft drinks and tea and coffee from 10.00am - 11.30pm
• Entertainment
Departures
During
4* Los
Dalmatas
4* Palm
Beach
August 2011
September 2011
October 2011
May 2012
June 2012
July 2012
August 2012
September 2012
October 2012
from £739
from £599
from £519
from £519
from £559
from £629
from £739
from £599
from £519
from £689
from £569
from £499
from £509
from £549
from £639
from £689
from £569
from £499
Airport
Depart
UK
Arrive
UK
Belfast
Birmingham
Bristol
Blackpool
Bournemouth
Cardiff
Dublin
Durham
Doncaster
East Midlands
Edinburgh
Glasgow
Humberside
Leeds
Liverpool
Gatwick
Luton
Manchester
Newcastle
Newquay
Prestwick
Stansted
Southampton
06:00
07:05
06:45
07:00
19:45
14:40
16:50
12:35
06:05
13:05
06:35
08:00
06:35
08:50
08:00
11:50
10:00
06:15
13:45
12:55
09:30
06:00
10:05
12:45
13:25
12:30
13:25
19:20
17:55
23:00
15:45
12:10
18:45
13:30
14:45
13:30
15:35
13:50
17:25
13:45
12:25
16:05
15:25
12:00
11:50
15:40
Benidorm on Spain’s ‘White Coast’ has it all
– a dramatic high-rise skyline, two beautiful
blue-flag beaches, palm-lined promenades,
a great choice of pubs, happy-hour bars,
glittering Vegas-style shows and countless
restaurants and pavement cafes. In contrast
to the modern resort, Benidorm’s ‘Old Town’
is traditionally Spanish in atmosphere
with white-washed houses, quaint winding
streets, tavernas and flamenco bars.
4* Los Dalmatas Hotel
There’s some fabulous shopping to be had
in Benidorm. There is a traditional outdoor
market twice a week in addition to the daily
indoor market, plus a seemingly endless
choice of shops, both in the Old Town and in
the Levante area. The La Marina shopping
centre has over 60 shops and the nearby
cities of Alicante and Valencia are also very
good for shopping.
4* Palm Beach Hotel
Transfers: Transfer time from the airport
to your hotel is approx. 1 hour 30 minutes
Extend Your Stay
You can extend your stay in either hotel
for seven nights from as little as £379 per
person ‘All Inclusive’.
4423
www.mistralholidays.co.uk
The Hotel Los Dalmatas is an elegant 4 star hotel in
an excellent location, only 150 metres from Levante
Beach and close to a variety of shops, bars and
restaurants. The Hotel Los Dalmatas offers every
holiday facility and is ideal for those looking for a
relaxing break in comfortable surroundings. The
extensive facilities include lounge bar, swimming
pool with sun terrace, sunloungers and parasols,
mini fitness room and sauna. Accommodation is
reserved on a “Fully Inclusive” basis, in twin/double
bedrooms which have en-suite bathroom, hairdryer,
balcony, TV and safety deposit box. Some facilities
and activities at the hotel may incur a local charge.
This excellent 4 star hotel sits in an elevated
setting in lush tropical gardens, with views of the
Levante Beach. It’s just 750m from the lively resort
centre with its wide variety of shops, cafes, bars,
restaurants, entertainment and the Playa Levante,
yet far enough removed for guests to enjoy and
relax in its ideal setting in the Rincon de Loix area.
At the Palm Beach Hotel you will find a wide range
of facilities including lounge bar, covered and
outdoor swimming pools, games room, gymnasium,
sauna and regular evening entertainment.
Accommodation is reserved on a “Fully Inclusive”
basis, in twin/double bedrooms which have en-suite
11
bathroom, balcony and TV. Some facilities and
activities at the hotel may incur a local charge.
Lloret de Mar & Santa Susanna Costa Brava
8 Days
b
from only…
399
b
All Inclusive
£
All Inclusive
Price Includes:
• Return flights to Barcelona or Girona from the UK
• Choice of hotel and resort
• Entertainment programme
Departures
During
4* Royal
Beach
4* Royal
Sun
August 2011
September 2011
October 2011
November 2011
April 2012
May 2012
June 2012
July 2012
August 2012
September 2012
October 2012
November 2012
from £599
from £529
from £429
from £429
from £399
from £439
from £499
from £599
from £599
from £529
from £429
from £429
from £599
from £529
from £429
from £429
from £399
from £439
from £499
from £629
from £599
from £529
from £429
from £429
Airport
Depart
UK
Arrive
UK
Aberdeen (via London)
Belfast
Birmingham
Bournemouth
Bristol
Dublin
East Midlands
Edinburgh
Gatwick
Glasgow
Heathrow
Leeds
Liverpool
Luton
09:25
06:40
13:30
13:15
10:45
18:25
15:45
17:55
14:25
07:45
11:15
13:00
07:00
12:10
18:50
12:35
16:50
17:30
15:40
23:35
21:15
23:55
17:00
14:00
17:55
12:35
12:35
20:15
Manchester
08:00
13:55
Newcastle
09:40
15:30
Prestwick
09:30
15:15
Southend
10:35
15:35
Two famous resorts, each different in
character, both offering fabulous summer
sunshine holidays. Lloret de Mar is a long
time favourite with British holidaymakers
and the perfect choice for a lively holiday.
Lloret has two beautiful sandy beaches lined
with palm trees and pavement cafes, lots of
shops and markets as well as a picturesque
“Old Town”. For the evening Lloret de
Mar has a varied nightlife to suit all ages,
including music and dancing, lively bars,
flamenco shows, cafes and restaurants.
4* Royal Beach
Lloret
Santa Susanna offers an air of relaxation,
making this pleasant resort ideal for a
quieter, more laid back holiday. There are a
variety of shops and restaurants in Santa
Susanna whilst in next-door Malgrat, with
its colourful ‘Old Town’, the choice is even
greater with lots of shops, bars, cafes and
restaurants. If you want to venture further
afield, the coastal railway which runs
between the resort and the magnificent
beach, makes it very easy to visit other
resorts and towns along the coast.
4* Royal Sun
Santa Susanna
to your hotel is approx. 45 minutes from
Girona and 90 minutes from Barcelona
Extend Your Stay
You can extend your stay in either hotel
for seven nights from as little as £329 per
Just 150 metres from the beach, the H Top Royal
Beach Hotel has the perfect combination of
good location, superb facilities and 4 star quality
accommodation. There is an outdoor pool and
sun terraces, three bars, rooftop solarium and a
restaurant serving buffet menus of a high standard.
Bedrooms are en-suite and have climate control,
satellite TV, telephone and balcony. Some facilities
and activities at the hotel may incur a local charge.
Situated on the main promenade of Santa Susanna
and opposite the sandy beach, the H Top Royal
Sun Hotel is a stylish modern hotel offering a high
standard of service, accommodation and facilities.
There is a large outdoor swimming pool, three
bars, lounge and restaurant. The bedrooms have a
bathroom, satellite TV, telephone and balcony or
terrace. Some facilities and activities at the
hotel may incur a local charge.
45
Torremolinos
8 Days
b
from only…
449
Costa del Sol
All Inclusive
b
£
All Inclusive
Price Includes:
• Return flights to Malaga from the UK
• Choice of hotel and resort
Departures
During
4* Costa
Lago
3* Bali
Hotel
August 2011
September 2011
October 2011
April 2012
May 2012
June 2012
July 2012
August 2012
September 2012
October 2012
from £739
from £539
from £459
from £489
from £489
from £549
from £729
from £739
from £539
from £459
from £689
from £549
from £449
from £469
from £469
from £509
from £629
from £689
from £549
from £449
Airport
Depart
UK
Arrive
UK
Aberdeen (via London)
Belfast
Birmingham
Bournemouth
Bristol
Blackpool
Cardiff
Dublin
Glasgow
Doncaster
East Midlands
Edinburgh
Prestwick
Leeds
Liverpool
Gatwick
Luton
Stansted
Manchester
Newcastle
Southampton
10:00
06:00
07:05
06:30
06:45
07:00
14:40
07:35
08:00
06:05
13:05
06:35
09:30
08:50
08:00
11:50
10:00
06:00
06:15
13:45
10:05
17:40
12:45
13:25
12:15
12:30
13:25
17:55
16:30
14:45
12:10
18:45
13:30
12:00
15:35
13:50
17:25
13:45
11:50
12:25
16:05
15:40
Spain’s sunshine coast is synonymous with
glamorous resorts, beautiful golden beaches
and a truly charming Spanish atmosphere
that makes it one of the most sought after
destinations for British holidaymakers and
the ideal setting for a perfect holiday.
4* Costa Lago
Torremolinos
We offer a choice of two fabulous resorts,
side by side, each with its own character
and charm. Torremolinos, together with its
neighbour Benalmadena, are the all time
favourite Spanish resorts on the Costa del
Sol.
3* Bali Hotel
Benalmadena
to your hotel is approx. 30 minutes
Extend Your Stay
You can extend your stay for seven nights
from as little as £319 per person ‘All
Inclusive’.
63
Offering the perfect combination of superb facilities
and modern accommodation, the Costa Lago Hotel
is located just 150 metres away from the promenade
and the sandy beach. There is a buffet restaurant,
bar and lounge, snack bar, sun terrace, hairdresser
shop and swimming pool. Some facilities and
activities at the hotel may incur a local charge.
In the heart of Benalmadena, the Bali Hotel is a
stylish modern hotel offering a high standard of
service, accommodation and facilities including a
bar and lounge, restaurant, souvenir shop and two
outdoor pools. Some facilities and activities at the
11
Gumbet Turkey
8 Days
b
from only…
469
b
All Inclusive
£
All Inclusive
Price Includes:
• Return flights to Bodrum from the UK
• Choice of hotels
Departures
During
5* Royal
Asarlik
3* Club
Flora
August 2011
September 2011
October 2011
May 2012
June 2012
July 2012
August 2012
September 2012
October 2012
£979
£749
£629
£629
£739
£979
£979
£749
£629
£669
£489
£469
£469
£499
£699
£669
£489
£469
Airport
Depart
UK
Arrive
UK
Birmingham
Belfast
Bristol
Bournemouth
Cardiff
Doncaster
Dublin
East Midlands
Exeter
Glasgow
Leeds Bradford
Liverpool
Gatwick
Luton
Stansted
Manchester
07:10
15:20
14:05
20:55
18:35
17:35
09:40
15:00
15:55
18:50
16:00
07:10
07:05
14:55
14:30
08:15
16:25
01:20
16:30
06:00
04:00
03:20
08:50
00:45
01:10
04:50
01:50
16:30
16:00
23:55
23:25
17:40
The Bodrum Peninsula is Turkey’s most
popular holiday region, with holidaymakers
coming back year after year. It has fabulous
beach resorts, wall to wall sunshine and a
breathtakingly beautiful coastline.
With its whitewashed buildings forming a
backdrop to the golden arc of a beautiful
5* Royal Asarlik Hotel
bay in the Aegean Sea, Gumbet may look
like a traditional village, but this lively
resort overflows with entertainments.
Near the seafront with its sand-and-pebble
beach, there is an abundance of cafes, bars,
enticing shops and British and international
restaurants, all vying for your attention.
3* Club Flora Hotel
to your hotel is approx. 30 minutes
Extend Your Stay
You can extend your stay for seven nights
from as little as £249 per person ‘All
Inclusive’.
Positioned on the edge of this lively resort lies
the Royal Asarlik Beach Hotel, a modern, clean
and friendly hotel with its own beautiful stretch of
private beach. Suitable for couples and families alike,
it promises to provide holidaymakers with excellent
facilities, good food and high-quality rooms. With
its commitment to service and hospitality the Royal
Asarlik Beach Hotel offers everything needed for a
perfect holiday.
The extensive facilities include an outdoor swimming
pool with sun terrace, Turkish bath, sauna, fitness
centre, bars and restaurants. Accommodation is
reserved on a “Fully Inclusive” basis, in twin/double
bedrooms which have en-suite bathroom, hairdryer,
balcony and TV (some facilities and activities at the
hotel may incur a local charge). FREE BAR offering
local wines, spirits, beers, soft drinks and tea and
coffee. Some facilities and activities at the hotel may
incur a local charge.
The Club Hotel Flora is situated in beautiful Gumbet
bay, within easy walking distance to the centre of
the resort and just 100 metres to the beach. This
charming hotel is great for couples and families with
it’s total of 70 rooms. All rooms are comfortably
furnished and the hotel’s swimming pool is set in
attractive and peaceful gardens.
There is a foyer with a 24-hour reception desk, a safe
and a currency exchange counter. Dining options
include a cosy pub, a bar and an air-conditioned
restaurant. Accommodation is reserved on a “Fully
Inclusive” basis in spacious twin bedrooms which
feature an en-suite bathroom, balcony or terrace,
hairdryer, telephone and TV. FREE BAR offering local
wines, spirits, beers, soft drinks and tea and coffee.
Some facilities and activities may be subject to a
local charge.
47
Lake Como
8 Days
b
from only…
519
Italy
All Inclusive
b
£
All Inclusive
Price Includes:
• Return flights to Milan
• Seven nights accommodation in the Britannia Excelsior Hotel
• ‘Comfort’ twin bedrooms with private facilities
• FULL BOARD
• Hot & Cold buffet breakfasts
• 4 course buffet lunches
• 4 course buffet dinners
• ‘Show Cooking’ at lunch and dinner, including fresh pasta and pizza, meat and fish.
• Picnic lunches available on request
• FREE BAR serving local brand wines, spirits, beers, soft drinks, tea & coffee from 8.30am – midnight
• Music most evenings
Departures
Britannia Excelsior Hotel
12 October 2011
19 October 2011
2 November 2011
16 November 2011
20 April 2012
27 April 2012
02 May 2012
09 May 2012
16 May 2012
23 May 2012
30 May 2012
6 June 2012
13 June 2012
20 June 2012
4 July 2012
18 July 2012
1 August 2012
8 August 2012
£579
£559
£539
£519
£579
£599
£639
£669
£689
£699
£729
£709
£719
£719
£739
£749
£749
£749
All around the lake there are sheltered
bays, charming lakeside resorts and
peaceful fishing villages. There are weekly
markets to visit, shops and boutiques to
browse around, colourful gardens to explore
and pavement cafes to relax in as you watch
the world go by.
We stay in the pretty resort of Cadenabbia,
which is perfectly placed on the western
shore of the lake and is ideal for enjoying
everything the lake offers. It’s easy to get
around from Cadenabbia, with lots of ferries
criss-crossing the lake from one delightful
harbour to the next, while steamers and
local buses can take you to some of the
lakeside towns and villages further along
the lake.
A boat trip to Bellagio, sometimes called
the ‘pearl of the lake’, is a definite “must
do”. The old town is a jumble of cobbled
lanes and stepped streets lined with stylish
boutiques, wine bars and craft shops selling
locally produced handicrafts including olive
wood carvings and woven silk. However you
choose to spend your time and however
much you see, you will find that you will
want to return to beautiful Lake Como,
again and again!
3* Britannia Excelsior Hotel - Cadenabbia
Price per
Person
Room Supplements
Lake View
Lake View and Balcony
Deluxe Room
Deluxe Room with Balcony and Lake View
Single Room
Airport
Depart
UK
Arrive
UK
Aberdeen (Via London)
Birmingham
Dublin
East Midlands
Edinburgh
Gatwick
Heathrow
Liverpool
Leeds / Bradford
Luton
Manchester
Prestwick
Stansted
11:30
10:05
17:40
11:50
12:35
17:55
14:50
18:30
10:20
18:30
09:55
17:25
18:45
15:50
14:50
23:20
16:30
12:10
22:15
13:00
23:20
16:00
22:55
15:00
22:45
23:05
£70
£119
£50
£149
£125
Supplement
£150
£50
£20
£50
£30
£40
£20
-
Transfers: Transfer time from the airport to
your hotel is approx. 1 hour 30 minutes
Extend Your Stay
8
3
The Italian Lakes have always held a
special attraction and Lake Como, a firm
favourite with British holidaymakers, is
one of Italy’s most popular destinations.
Lake Como is Italy’s third largest lake and,
from its northern shores at the foot of the
Alps to the Lombard shores in the south,
the scenery is magnificent and full of
contrasts. Imagine the bright blue waters
lapping at the elegant shores, surrounded
by fine walks, imposing villas and beautiful
parks and gardens filled with exotic flowers
- giving this area a real Mediterranean
flavour - and you’ve got the picture.
You can extend your stay for seven
nights from as little as £319 per
The superb Britannia Excelsior Hotel is one of the
most popular hotels on Lake Como. It is situated in
an enviable position directly across the road from
the lakeside in Cadenabbia, and has stunning views
over the lake to Bellagio. It’s just 50 metres from
the boat landing stage, where regular ferries and
steamers stop to take you to all Lake Como’s towns
and beauty spots.
All of the en-suite bedrooms are comfortably
furnished and feature air conditioning/heating,
hairdryer, telephone, ’fridge, safe and satellite TV.
Prices are based on standard Comfort twin rooms.
Comfort rooms with a lake view and/or balcony are
available at a supplement. Standard Deluxe rooms
and Deluxe rooms with a balcony and/or lake view
are also available at a supplement.
An historical 19th century hotel, built and furnished
in traditional Italian style, it has spacious and
comfortable public areas and lounges, a bar,
restaurant, outdoor sun terrace with commanding
views over the lake and an outdoor swimming pool
(May – October) at the hotel’s own nearby lakeside
lido.
Accommodation is reserved on an ‘All Inclusive’
basis, with hot and cold buffet breakfast, lunch and
dinner. Free local brand spirits, wines, beers, soft
drinks, tea and coffee are served between 8.30am
and midnight. Some facilities and activities at the
11
Diano Marina on the Italian Riviera
All Inclusive
8 Days
b
from only…
549
b
£
All Inclusive
Price Includes:
• Return flights to Nice from the UK
• FULL BOARD
• Hot and cold buffet breakfasts
• Lunch (picnic lunches available on request)
• Evening Dinners with choice of menu
• FREE BAR offering local wines, spirits, beers, soft drinks and tea and coffee from 8.00am until midnight.
• Entertainment most nights
• Pizza Party with live music
Departures
The Hotel Netuno
6 August 2011
3 September 2011
8 October 2011
15 October 2011
12 November 2011
£899
£779
£649
£619
£549
Airport
Depart
UK
Arrive
UK
Aberdeen
Belfast
Bristol
Dublin
Birmingham
East Midlands
Edinburgh
Liverpool
Leeds
Newcastle
Manchester
Southampton
Heathrow
Gatwick
Luton
Stansted
09:20
17:50
07:00
14:55
14:10
11:20
10:25
07:30
08:10
17:55
06:50
07:10
07:45
10:50
06:15
06:30
19:05
23:35
11:40
20:35
19:15
16:25
16:10
12:30
13:20
23:20
12:05
11:45
14:35
15:10
22:35
11:15
Supplement
£150
-
The beautiful Italian Riviera of Flowers,
lapped by the warm waters of the sparkling
Mediterranean, is a true holiday paradise.
The region has been a firm favourite since
Edwardian times and is renowned for lots of
warm sunshine, picturesque coves and clear
blue skies. The wide, sweeping bays have a
backdrop of hills, their slopes clad in olive
groves and pine, lemon and orange trees.
The Riviera of Flowers is everything its
name suggests, ablaze with thousands and
thousands of exotic blooms in a magnificent
coastal setting.
a perfect holiday. It is also an ideal base
for sightseeing, with Monaco and Monte
Carlo, Portofino, Menton and Ventimiglia
all within easy reach. If you prefer to take
things easy, then Diano Marina is ideal for
you too, with lots of pavement cafes where
you can relax over a refreshing cool drink,
and peaceful walks through the colourful
gardens and along the beautiful promenade.
Bargain hunters will find a wide variety of
fascinating shops selling Italian handicrafts
including inlaid woodwork, lace, leather
goods and hand carved cameos.
This exuberant coast is dotted with idyllic
resorts, from Ventimiglia in the north to
the Gulf of La Spezia in the south. Our
resort, Diano Marina, offers everything for
For the evenings you can choose pavement
cafes, ice cream parlours, bars and taverns,
which are interspersed with superb
restaurants and cosy trattorias.
3* Hotel Nettuno
Transfers: Transfer time from the airport to
your hotel is approx. 1 hour 30 minutes
Extend Your Stay
Extended stays are not available on this
holiday.
The Hotel Nettuno is a family run hotel in a
quiet, sunny elevated position with great views
overlooking the picturesque harbour and the West
Beach. All bedrooms, both in the main building and
in the elegant courtyard, are comfortably furnished
and have en-suite bathroom, hair dryer, satellite TV
with British channels, telephone and a hospitality
tray with tea and coffee making facilities.
The hotel’s restaurant is personally managed and
serves wholesome, traditional food. The Hotel
Nettuno offers entertainment most evenings in the
lounge bar and there is also a delightful pavement
terrace, a well stocked bar and a sun terrace. Some
facilities and activities at the hotel may incur a
local charge.
49
Important Information for All Inclusive
holidays by air 2011/2012
Please read these pages carefully as they contain
important information about your holiday.
FINANCIAL SECURITY AND PEACE OF MIND
The air holidays and flights in this brochure are ATOL protected, as we hold an Air Travel
Organiser’s Licence granted by the Civil Aviation Authority. Our ATOL number is 6900,
meaning that you are assured of full financial protection when you book your holiday with
us. We are also a member of ABTA, membership number V0669. We are obliged to maintain a
high standard of service to you by ABTA’s Code of Conduct. Further information on ABTA and
the Code can be found on ABTA’s website www.abta.com
PRICES AND BROCHURE ACCURACY
We continuously look for the best possible flight prices from the UK to our holiday
destinations, as these are continually changing. Therefore the prices shown in this brochure
are guidelines and the exact price, including any regional airport supplements, will be
confirmed to you when you contact us at the time of booking. The price is per person and is
based on two people sharing a twin/double bedroom, unless otherwise stated. Please note
that the holiday information shown in this brochure may have changed by the time you
come to book the holiday. Whilst every effort is made to ensure the accuracy of the brochure
at the time of printing, regrettably errors do occasionally occur. You must therefore ensure
that you check all details of your chosen holiday, including the price, with us at the time
of booking.
NO SURCHARGES PRICE GUARANTEE
Once the price of your chosen holiday has been confirmed at the time of booking, subject to
the correction of errors, the price of your holiday is fully guaranteed and will not be subject
to any surcharges.
BEDROOMS
Bedrooms with en-suite private bathroom means that the bathroom has a washbasin, WC
and either a bath or shower. Twin bedrooms usually have two single beds. Hotels on the
Continent do not usually provide tea making facilities in bedrooms. Seasoned travellers
usually take a ‘low wattage’ travel kettle if they require this facility. Towels and soap, when
provided, may not be of the same size or quality as those you would use at home.
BEDROOMS WITH THREE OR FOUR BEDS
Triple (3 beds) and family (4 beds) bedrooms are usually twin bedrooms with foldaway and/
or bunkbeds (which may not be suitable for adults). Putting an extra bed in a room may
mean that space will be limited.
SINGLE BEDROOMS
A limited number of single bedrooms are available at most hotels. Please note that these
may not be as large as twin/double bedrooms or may not have the same facilities, even
though a single supplement is applicable.
RESORT INFORMATION AND FACILITIES
Our holidays visit international resorts and therefore at the hotels noise and disturbance
can be expected from traffic, amusement parks, nightclubs, restaurants, airports and
building works. A great deal of care is taken to accurately present resort information
and facilities as known to us at the time of going to press. However, please bear in mind
that from time to time certain facilities, including optional excursions, may be altered or
withdrawn due to lack of demand, weather conditions, essential maintenance or other
circumstances beyond our control. In the resorts in the low season some of the shops, bars
and restaurants may be closed or have limited opening times.
AIRLINES AND FLIGHT TIMES
The Airlines we use on our holidays include Easyjet, Jet2, Ryanair, KLM, Thomsonfly,
Monarch, Air France, Iberia, BA, Flybe, First Choice, Alitalia, bmibaby and others.
Our brochures are printed many months in advance and not all airlines will have
published their schedules. In these cases the timings shown are based on our experience
from previous years. Therefore the flight times shown are for guidance only and we
reserve the right to substitute suitable alternative airlines and/or routes from those
shown if necessary. Should any change of flight time be significant (i.e. a change of more
than 12 hours), we will inform you when they become known to us. Final flight timings and
baggage allowances will be sent with your Travel Documents 7 - 10 days before departure.
All prices are based on air travel in economy/standard class. Your baggage allowance is
one suitcase and one piece of hand-luggage per person. In-flight refreshments can be
purchased on board. If you have not received your final itinerary and joining instructions 5
days before departure please contact us by telephone. If your flight arrives in the evening,
dinner may not be available in your hotel on the first night.
PASSPORTS AND VISAS
Passports are required for everyone on continental holidays. If you haven’t yet got a
passport, our recommendation is that you should apply for one at least 10 weeks before
your holiday. The UK Passport Service has to confirm your identity before issuing your first
passport and will ask you to attend an interview in order to do this. It is your responsibility
to ensure that you are in possession of all necessary travel and health documents before
departure. All costs in obtaining such documentation must be paid by you. If you or any
member of your party is not a British citizen or hold a non-British passport, you must check
passport and visa requirements with the Embassy or Consulate of the country(ies) to or
through which you will travel. We regret we cannot accept any liability if you are refused
entry onto any transport or into any country due to failure on your part to carry correct
documentation. If failure to have any necessary travel or other documents results to fines,
surcharges or other financial penalty being imposed on us, you will be responsible for
reimbursing us accordingly.
A visa is required for Turkey and this will be issued on arrival. There are no forms to
complete, but you will need to pay £10 per person in cash on arrival. We recommend that you
have one £10 note per person. Please note that Scottish banknotes are not accepted.
SPECIAL REQUESTS
If you have a special request you must advise us at the time of booking and clearly note it
on your booking form. Although we will endeavour to pass any reasonable requests on to
the relevant supplier, we regret we cannot promise that any request will be complied with
unless we have specifically confirmed this in writing. Confirmation that a special request
has been noted or passed on to the supplier or the inclusion of the special request on your
Confirmation or any other documentation is not confirmation that the request will be met.
FLIGHT DELAYS
We are unable to promise you that flights will never be delayed, as unfortunately delays
sometimes still do occur. Any arrangements provided in the event of flight delay are
provided at the sole discretion of the airline concerned. We regret we are not in a position to
offer meals or accommodation at the airport in the event of a delay. We recommend that you
take advantage of our holiday insurance which will, subject to the terms of the policy, pay
you compensation for a delay exceeding 12 hours or alternatively will allow you to cancel the
holiday and claim a full refund from the insurance company. In the event of a major delay to
the homeward journey, we will endeavour to delay the departure from your hotel.
EATING OUT, INCLUDED MEALS AND SPECIAL DIETS
All meals - breakfast, lunch and dinner - are included in the price of your holiday. Main
meals can be buffet style, or waiter service served at one sitting. The first meal on the
day of arrival is dinner and the last meal is breakfast on the day of departure. If you arrive
late at the hotel or depart early, meal arrangements may be adjusted. The hotels we use
can normally provide very simple vegetarian meals. Diets in most European countries are
more meat orientated and hotels and restaurants on the Continent are not as familiar with
vegetarian dishes as in the UK and you are likely to be served a salad or an omelette as an
alternative to a meat or fish dish. Please let us know at the time of booking if you follow a
vegetarian diet. We regret we cannot cater for other dietary needs e.g. sugar-free, low fat,
gluten-free etc.
10
12
Eating out is one of the great pleasures of any holiday in Europe. From a family owned bistro
to a top class restaurant - wherever the locals eat you will find delicious food and prices
to suit all pockets. Whilst these holidays are Full Board with all meals included, it is without
doubt very rewarding to have an occasional meal out.
FREE BAR AND OTHER FACILITIES AT YOUR HOTEL
Beer available is usually draught not bottled, local wine is usually house wine served by the
glass from a barrel not a bottle and carbonated soft drinks are usually on tap not bottled.
Local spirits are produced in the country where you are on holiday, not imported. An extra
charge will be made for any imported drinks and certain facilities such as games machines
and pool tables still require you to insert your own coins, etc. A charge may also be made
for other facilities.
ACTIVITIES, FITNESS AND SPECIAL NEEDS
Some hotels have steps and/or inclines for access or are on narrow roads. At these hotels
our transfer coaches sometimes also have to stop some distance away. Bookings are
accepted on the understanding that all persons travelling are normally in good health, and
physically equal to the chosen holiday programme. Whilst we accept bookings from people
with disabilities we must point out that some degree of mobility is necessary to gain full
enjoyment from our holidays. If you or any member of your party has any medical problem
or disability which may affect your holiday, please tell us before making your booking
so that we can advise on the suitability of the chosen arrangements. In any event, you
must give us full details in writing at the time of booking. If we reasonably feel unable to
properly accommodate the particular needs of the person concerned, we must reserve the
right to decline/cancel their reservation. We would ask passengers affected by mobility be
accompanied by an able-bodied person who can provide the necessary assistance when
boarding and walking to the coach or hotel(s). We are happy to carry folding wheelchairs
(subject to space being available on the aircraft), but you must tell us at the time of booking.
We regret that we are unable to carry mobility vehicles or battery powered wheelchairs.
NATIONAL AND/OR LOCAL HOLIDAYS
If during the course of your holiday there is a National or Local holiday then shops,
museums/monuments and banks may be closed. The dates of these holidays varies from
country to country. For more information on these dates, we would ask you to contact the
National Tourist Board of the country or countries you are visiting on the holiday.
DATA PROTECTION POLICY
In order to process your booking and to ensure that your travel arrangements run
smoothly and meet your requirements, we need to use the information you provide on
the booking form such as name, address, any special needs/dietary requirements, etc. We
have appropriate security measures in place to protect this information. We must pass the
information on to the relevant suppliers of your holiday arrangements such as hotels, coach
and ferry companies, etc. If we cannot pass this information to the relevant suppliers, we
cannot provide your holiday. In making a booking with us, you consent to this information
being passed on to the relevant persons. The information may also be provided to public
authorities such as Customs/Immigration if required by them, or as required by law. We
may also use it to inform you of future holidays or send you brochures. If you do not wish to
receive such offers from us in the future, please let us know. We will confirm the details we
have on record about you on request. Telephone calls may be recorded for training/security
purposes and to ensure thar we provide a high level of service.
AIRPORT TRANSFERS
We include return transfers from the airport to the hotel in the holiday price. These transfers
are usually by scheduled shuttle service which are operated by independent companies.
Please note that we usually have clients arriving on several different flights and therefore
there may be a wait on arrival until other flights have landed landed before the transfer
to the resort.
IMPORTANT NOTICE
The Foreign & Commonwealth Office Travel Advice Unit may have issued information about
your holiday destination. You can check this information on the internet - www.foc.gov.
uk or alternatively, contact ABTA Information Department on 0901 201 5050 (call cost 50p
per minute).
HEALTH AND INOCULATIONS
At the time of printing no inoculations are required for travel on these holidays. However,
for up to date health and travel advice, check with your GP or visit www.dh.gov.uk/travellers.
Please note that the E111 form is no longer valid. You will need a European Health Insurance
Card (EHIC) to receive any required healthcare during a visit to a European Economic Area
(EEA) country or Switzerland. We strongly recommend that you have a valid EHIC in addition
to your Holiday Insurance.
COMPETITIVELY PRICED HOLIDAY INSURANCE - EXCESSES FREE POLICY - NO
ADDITIONAL PREMIUMS FOR OVER 65’s
It is essential that all holidaymakers should be adequately insured. We make it a condition
of booking continental holidays that you accept the holiday insurance we have arranged or
alternatively you may arrange a policy yourself that provides comparable or greater cover,
including a 24 hour emergency service Our competitively priced Holiday Insurance is EXCESS
FREE - therefore if what you claim for is covered by the policy and you have complied with
the terms and conditions, your claim will be paid in full without any reductions for so-called
“excesses”. Most other insurance companies charge an “excess” and they will substantially
reduce their payment to you, by up to £40 per person, for every category. Our insurance
cover comes into effect the moment your premium is received and the policy is issued by us.
A summary of the benefits for each category is…
Medical Expenses - up to £2,000,000, Personal Property - up to £1,500 (including £200
money), Cancellation - up to £1,000, Personal Accident - up to £15,000,
Travel Delay - Up to £60 or full refund of holiday cost, Legal Expenses - up to £10,000, and
Personal Liability - up to £2,000,000. There are no “excesses” - all valid claims are settled in
full. The insurance premium is given on the booking form and includes Insurance Premium
Tax. Our insurance is arranged through… Towergate Chapman Stevens, Wintersells Business
Park, 22 Wintersells Rd. Byfleet, Surrey, KT14 7LF Tel: 01932 334140
Towergate Chapman Stevens must be informed of any fact which is likely to influence us in
the acceptance, assessment or continuance of this insurance. Failure to do so may invalidate
this insurance, leaving you with no right to make a claim.
Please read the following Pre-Travel Conditions carefully to ensure that you understand
and can comply with these requirements: It is a condition that at the time of taking out this
Policy you must comply with each of the following…
1) You are not aware of any reason why the holiday should be cancelled or cut short. 2) You
are not receiving or awaiting treatment as a hospital in-patient for any illness or injury, as
any claim arising from this injury or treatment will not be covered. 3) You are not travelling
a) against the advice of a medical practitioner. b) for the purpose of obtaining medical
treatment. c) if you have been given a terminal prognosis. 4) If you have received medical
treatment as a hospital in-patient or out-patient, during the six months prior to booking the
trip, you must obtain medical advice from a Medical Practitioner at your cost confirming
that you will be fit enough to take the trip. 5) If you are undergoing medical treatment as
a hospital out-patient at the date the final cost of the trip is due to be paid a ‘Certificate of
Fitness’ confirming your ability to travel must be obtained. 6) If you are on medication at
the time of travel your medical condition is stable/well controlled. You must notify us if any
of the situations described above arise between the date you take out the policy and the
first day of your holiday.
IMPORTANT NOTE: The policy contains the following General Exclusion: You Are Not Covered
for anything caused directly or indirectly by you suffering from stress, anxiety or depression
unless it has been investigated and diagnosed as such by a Consultant specialising in the
relevant field. The terms and conditions are shown in full on the insurance certificate which
will be sent to you, or you may ask for a copy prior to booking should you wish to inspect it.
Please read it carefully to ensure that it meets with your requirements and take note of the
conditions and exclusions. NOTE: If you declare a medical condition Insurers reserve their
right to amend the policy terms and conditions.
BOOKING CONDITIONS
AIR HOLIDAYS TO EUROPE 2011/2012
The following Booking Conditions [together with the Additional Information contained
in this brochure] form the basis of your contract with Mistral European Holidays Ltd.
Please read them carefully as they set out our respective rights and obligations.
In these Booking Conditions, “you” and “your” means all persons named on the booking
(including anyone who is added or substituted at a later date) and “we”, “us” and “our”
means Mistral European Holidays Ltd.
1. MAKING YOUR BOOKING
To confirm a booking, the party leader must complete and sign our booking form. He/she
must be authorised to make the booking on the basis of these Booking Conditions by all
persons named on the booking and their parent or guardian for all party members who are
under 18 when the booking is made. By signing the booking form, the party leader confirms
that he/she is so authorised. The party leader is responsible for making all payments due
to us. The party leader must be at least 18 when the booking is made. The completed signed
booking form must then be sent to us together with the payments referred to in clause 2
below. Once we have received your booking form and all appropriate payments, we will,
subject to availability, confirm your holiday by issuing a confirmation invoice. This invoice
will be sent to the party leader or your travel agent. Please check this invoice carefully
as soon as you receive it. Contact us immediately if any information which appears on the
confirmation or any other document appears to be incorrect or incomplete as it may not
be possible to make changes later. We regret we cannot accept any liability if we are not
notified of any inaccuracy in any document within 14 days of our sending it out (5 days for
tickets). We will do our best to rectify any mistake notified to us outside these time limits
but you must meet any costs involved in doing so. The only exception to this requirement to
meet costs is where the mistake in question was made by us and there is good reason why
you did not tell us about it within these time limits.
2. PAYMENT
In order to confirm your chosen holiday, a deposit (or full payment if booking within four
weeks of departure) must be paid at the time of booking. If you wish to purchase the
insurance policy we offer, all applicable premiums must also be paid at the time of booking.
Please see clause 7 on the subject of insurance. The balance of the holiday cost must be
received by us not less than four weeks prior to departure. This date will be shown on the
confirmation invoice. Reminders are not sent. If we do not receive all payments due in full
and on time, we are entitled to assume that you wish to cancel your booking. In this case,
we will be entitled to keep all deposits paid or due at that date. If we do not cancel straight
away because you have promised to make payment, you must pay the cancellation charges
shown in clause 6 depending on the date we reasonably treat your booking as cancelled. For
flight bookings, all monies paid to one of our authorised travel agents for your holiday with
us will be held on our behalf until they are paid to us or refunded to you.
3. YOUR CONTRACT
A binding contract between us comes into existence when we issue our confirmation invoice
to the party leader or your travel agent or, if you make a flight booking by telephone, when
we verbally confirm. We both agree that English Law (and no other) will apply to your
contract and to any dispute, claim or other matter of any description which arises between
us (except as set out below). We both also agree that any dispute, claim or other matter of
any description (and whether or not involving any personal injury) which arises between
us must be dealt with under the ABTA Arbitration Scheme (see clause 12) or by the Courts
of England and Wales only unless, in the case of Court proceedings, you live in Scotland or
Northern Ireland. In this case, proceedings must either be brought in the Courts of your
home country or those of England and Wales. If proceedings are brought in Scotland or
Northern Ireland, you may choose to have your contract and any dispute, claim or other
matter of any description which arises between us governed by the law of Scotland/
Northern Ireland as applicable (but if you do not so choose, English law will apply). Changes
to these Booking Conditions or the General Information shown in our brochure will only be
valid if agreed by us in writing.
4. THE PRICE OF YOUR HOLIDAY
Please note that all prices shown are ‘from’ prices and for guidance only for flights from
Liverpool and/or Stansted airports. For the latest price and any regional airport supplement,
please call us. We reserve the right to increase or decrease the prices of unsold holidays at
any time. The price of your chosen holiday will be confirmed at the time of booking. Prices
for European holidays are based on an exchange rate of £1 to £1.18 Euros. Once the price of
your chosen holiday has been confirmed at the time of booking, subject to the correction
of errors, the price of your holiday is fully guaranteed and will not be subject to any
surcharges. Please note, changes and errors occasionally occur. You must check all details
of your chosen holiday at the time of booking
5. CHANGES BY YOU
Should you wish to make any changes to your confirmed holiday, you must notify us in
writing as soon as possible. Whilst we will endeavour to assist, we cannot guarantee we will
be able to meet any such requests. Where we can, an amendment fee of £10 per amendment
will be payable together with any costs incurred by ourselves and any costs or charges
incurred or imposed by any of our suppliers.
6. CANCELLATION BY YOU
Should you or any member of your party need to cancel your chosen holiday once it has
been confirmed, the party leader must immediately advise us in writing sent by Recorded
or Special Delivery. Your notice of cancellation will only be effective when it is received in
writing by us at our offices. As we incur costs from the time we confirm your booking, the
following cancellation charges will be payable. Where the cancellation charge is shown
as a percentage, this is calculated on the basis of the total cost payable by the person(s)
cancelling excluding insurance premiums and amendment charges. Insurance premiums
and amendment charges are not refundable in the event of the person(s) to whom they
apply cancelling.
Period before departure within which
written notification of cancellation is
received by us
Cancellation charge per person
cancelling
More than 28 days
Loss of deposit
27 - 16 days
60% of deposit or greater
15 - 9 days
75% of deposit or greater
Less than 9 days
100%
Depending on the reason for cancellation, you may be able to reclaim these cancellation
charges (less any applicable excess) under the terms of your insurance policy. Claims must
be made directly to the insurance company concerned.
Where any cancellation reduces the number of full paying party members below the number
on which the price, number of free places and/ or any concessions agreed for your booking
were based, we will recalculate these items and re-invoice you accordingly.
If any member of your party is prevented from travelling, that person may transfer their
place to someone else (introduced by you) providing we are notified not less than one
week before departure. Where a transfer to a person of your choice can be made, all costs
and charges incurred by us and/or incurred or imposed by any of our suppliers as a result
together with an amendment fee of £10 must be paid before the transfer can be effected.
For flight inclusive bookings, you must pay the charges levied by the airline concerned. As
most airlines do not permit name changes after tickets (or in the case of airlines which do
not issue paper tickets, electronic confirmations) have been issued for any reason, these
charges are likely to be the full cost of the flight.
7. INSURANCE
We recommend that you take our specially arranged holiday insurance. However, it is a
condition of booking that anyone travelling abroad is adequately covered. If you decide
not to purchase this insurance, you must give us details in writing of your alternative policy
(insurer and policy number). If you fail to do so, we will add the appropriate premiums for
the personal travel insurance we offer to your confirmation invoice. These premiums must
be paid as soon as possible as cover will not be effective until we receive all applicable
premiums in full.
Please read your policy details carefully and take them with you on holiday. It is your
responsibility to ensure that the insurance cover you purchase is suitable and adequate for
your particular needs. We do not check alternative insurance policies.
8. CHANGES AND CANCELLATION BY US
We start planning the holidays we offer many months in advance. Occasionally, we have
to make changes to and correct errors in brochure and other details both before and after
bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavour
to avoid changes and cancellations, we must reserve the right to do so.
Most changes are minor. Occasionally, we have to make a “significant change”. A significant
change is a change made before departure which, taking account of the information you
give us at the time of booking and which we can reasonably be expected to know as a tour
operator, we can reasonably expect to have a major affect on your holiday. Significant
changes are likely to include the following changes when made before departure; a change
of accommodation to that of a lower official classification or standard for the whole or a
major part of the time you are away, a change of accommodation area for the whole or a
major part of the time you are away, a change of outward departure time or overall length
of time you are away of twelve or more hours, a change of UK departure airport to one
which is more inconvenient for you and, in the case of tours, a significant change of itinerary
missing out one or more major destination substantially or altogether. If we have to make
a significant change or cancel, we will tell you as soon as possible. If there is time to do so
before departure, we will offer you the choice of the following options:(a) (for significant changes) accepting the changed arrangements
(b) purchasing an alternative holiday from us, of a similar standard to that originally
booked if available. We will offer you at least one alternative holiday of equivalent or higher
standard for which you will not be asked to pay any more than the price of the original
holiday. If this holiday is in fact cheaper than the original one, we will refund the price
difference. If you do not wish to accept the holiday we specifically offer you, you may choose
any of our other then available holidays. You must pay the applicable price of any such
holiday. This will mean your paying more if it is more expensive or receiving a refund if it is
cheaper
(c) cancelling or accepting the cancellation in which case you will receive a full and quick
refund of all monies you have paid to us.
Please note, the above options are not available where any change made is a minor one.
If we have to make a significant change or cancel, we will as a minimum where
compensation is due pay you the compensation payments set out in the table below
depending on the circumstances and when the significant change or cancellation is notified
to you subject to the following exceptions. Compensation will not be payable and no liability
beyond offering the above mentioned choices can be accepted where we are forced to
make a change or cancel as a result of unusual and unforeseeable circumstances beyond
our control, the consequences of which we could not have avoided even with all due care or
where we have to cancel because the minimum number of persons require to operate your
holiday has not been reached. – in this case we will notify you by the deadline specified. No
compensation will be payable and the above options will not be available if we cancel as a
result of your failure to comply with any requirement of these booking conditions entitling
us to cancel (such as paying on time) or if the change made is a minor one. A minor change
is any change which, taking account of the information you have given us at the time of
booking or which we can reasonably be expected to know as a tour operator, we could not
reasonably expect to have a significant effect on your confirmed holiday.
Period before departure a Significant
Change or Cancellation is notified
to you
Compensation per person
More than 28 days
Nil
27 - 15 days
£20
14 - 0 days
£40
Very rarely, we may be forced by “force majeure” (see clause 9) to change or terminate your
holiday after departure but before the scheduled end of your time away. This is extremely
unlikely but if this situation does occur, we regret we will be unable to make any refunds
(unless we obtain any refunds from our suppliers), pay you any compensation or meet any
costs or expenses you incur as a result.
9. FORCE MAJEURE
Except where otherwise expressly stated in these booking conditions, we regret we cannot
accept liability or pay any compensation where the performance or prompt performance of
our obligations under our contract with you is prevented or affected by or you otherwise
suffer any damage or loss (as more fully described in clause 10(2) below) as a result of
“force majeure”. In these Booking Conditions, “force majeure” means any event which we or
the supplier of the service(s) in question could not, even with all due care, foresee or avoid.
Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist
activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and
all similar events outside our control.
10. OUR LIABILITY TO YOU
(1) We promise to make sure that the holiday arrangements we have agreed to make,
perform or provide as applicable as part of our contract with you are made, performed
or provided with reasonable skill and care. This means that, subject to these booking
conditions, we will accept responsibility if, for example, you suffer death or personal injury
or your contracted holiday arrangements are not provided as promised or prove deficient
as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable
skill and care in making, performing or providing, as applicable, your contracted holiday
arrangements. Please note it is your responsibility to show that reasonable skill and care
has not been used if you wish to make a claim against us. In addition, we will only be
responsible for what our employees, agents and suppliers do or do not do if they were at the
time acting within the course of their employment (for employees) or carrying out work we
had asked them to do (for agents and suppliers).
(2) If the contract we have with you is not performed or is improperly performed as a result
of failures attributable to a third party unconnected with the provision of the services, or as
a result of failures due to unusual and unforeseeable circumstances beyond our control, the
consequences of which could not have been avoided even if all due care had been exercised,
or an event which we or our suppliers, even with all due care, could not foresee or forestall,
and you suffer an injury or other material loss, we will offer you such prompt assistance as
is reasonable in the circumstances.
(3) Please note, we cannot accept responsibility for any services which do not form part
of our contract. This includes, for example, any additional services or facilities which your
hotel or any other supplier agrees to provide for you where the services or facilities are
not advertised in our brochure and we have not agreed to arrange them and any excursion
you purchase in resort. Please also see clause 16 “Excursions, activities and brochure
information”. In addition, regardless of any wording used by us on our website, in any of our
brochures or elsewhere, we only promise to use reasonable skill and care as set out above
and we do not have any greater or different liability to you.
(4) The promises we make to you about the services we have agreed to provide or arrange
as part of our contract - and the laws and regulations of the country in which your claim or
complaint occurred - will be used as the basis for deciding whether the services in question
had been properly provided. If the particular services which gave rise to the claim or
complaint complied with local laws and regulations applicable to those services at the time,
the services will be treated as having been properly provided. This will be the case even
if the services did not comply with the laws and regulations of the UK which would have
applied had those services been provided in the UK. The exception to this is where the
claim or complaint concerns the absence of a safety feature which might lead a reasonable
holiday maker to refuse to take the holiday in question.
(5) As set out in these booking conditions we limit the maximum amount we may have to
pay you for any claims you may make against us. Where we are found liable for loss of and/
or damage to any luggage or personal possessions (including money), the maximum amount
we will have to pay you is £1500 per person affected unless a lower limitation applies to your
claim under this clause or clause 10(6) below.
For all other claims which do not involve death or personal injury, if we are found liable to
you on any basis the maximum amount we will have to pay you is twice the price (excluding
insurance premiums and amendment charges) paid by or on behalf of the person(s) affected
in total unless a lower limitation applies to your claim under clause 10 (6) below. This
maximum amount will only be payable where everything has gone wrong and you have not
received any benefit at all from your holiday.
(6) Where any claim or part of a claim (including those involving death or personal injury)
concerns or is based on any travel arrangements (including the process of getting on and/
or off the transport concerned) provided by any air, sea, rail or road carrier or any stay in
a hotel, the maximum amount of compensation we will have to pay you will be limited. The
most we will have to pay you for that claim or that part of a claim if we are found liable to
you on any basis is the most the carrier or hotel keeper concerned would have to pay under
the international convention or regulation which applies to the travel arrangements or hotel
stay in question (for example, the Warsaw Convention as amended or unamended and the
Montreal Convention for international travel by air and/or for airlines with an operating
licence granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for
national and international travel by air, the Athens convention for international travel by
sea). Please note: Where a carrier or hotel would not be obliged to make any payment to
you under the applicable International Convention or Regulation in respect of a claim or part
of a claim, we similarly are not obliged to make a payment to you for that claim or part of
the claim. When making any payment, we are entitled to deduct any money which you have
received or are entitled to receive from the transport provider or hotelier for the complaint
or claim in question. Copies of the applicable International Conventions and Regulations are
available from us on request.
(7) Please note, we cannot accept any liability for any damage, loss, expense or other sum(s)
of any description (1) which on the basis of the information given to us by you concerning
your booking prior to our accepting it, we could not have foreseen you would suffer or incur
if we breached our contract with you or (2) which did not result from any breach of contract
or other fault by ourselves or our employees or, where we are responsible for them, our
suppliers. Additionally we cannot accept liability for any business losses.
11. COMPLAINTS AND PROBLEMS
In the unlikely event that you have any reason to complain or experience any problems with
your holiday whilst away, you must immediately inform our the supplier of the service(s) in
question. Any verbal notification must be put in writing and given to the supplier as soon as
possible. Until we know about a problem or complaint, we cannot begin to resolve it. Most
problems can be dealt with quickly. If you remain dissatisfied, however, you must write to
us within 28 days of your return to the UK giving your booking reference and full details
of your complaint. Only the party leader should write to us. If you fail to follow this simple
complaints procedure, your right to claim the compensation you may otherwise have been
entitled to may be affected or even lost as a result.
12. ARBITRATION
The arbitration scheme is arranged by ABTA and administered independently by IDRS, part
of the Chartered Institute of Arbitrators. It provides for a simple and inexpensive method
of arbitration on documents alone with restricted liability on you in respect of costs. Full
details will be provided on request or can be obtained from the ABTA website. The scheme
does not apply to claims for an amount greater than £5,000 per person. There is also a limit
of £25,000 per booking form. Neither does it apply to claims which are solely in respect
of physical injury or illness or their consequences. The Scheme can however deal with
compensation claims which include an element of minor injury or illness subject to a limit
of £1,000 on the amount the arbitrator can award per person in respect of this element.
The application for arbitration and Statement of Claim must be received by IDRS within nine
months of the date of return from the holiday. Outside this time limit arbitration under the
Scheme may still be available if the company agrees, but the ABTA Code does not require
such agreement. For injury and illness claims, you may like to use the ABTA / Chartered
Institute of Arbitrators Mediation Procedure. This is a voluntary scheme and requires us to
agree for mediation to go ahead. The aim is to help you resolve your dispute in a quick and
cost effective way. Details on request or from www.abta.com.
13. BEHAVIOUR
When you book with us, you accept responsibility for any damage or loss caused by you or
any member of your party. Full payment for any such damage or loss must be paid direct
at the time to the accommodation owner or manager or other supplier. If you fail to do so,
you will be responsible for meeting any claims subsequently made against us (together with
our own and the other party’s full legal costs) as a result of your actions.We expect all clients
to have consideration for other people. If in our reasonable opinion or in the reasonable
opinion of any other person in authority, you or any member of your party behaves in
such a way as to cause or be likely to cause danger, upset or distress to any third party or
damage to property, we are entitled, without prior notice, to terminate the holiday of the
person(s) concerned. In this situation, the person(s) concerned will be required to leave
the accommodation or other service. We will have no further responsibility toward such
person(s) including any return travel arrangements. No refunds will be made and we will not
pay any expenses or costs incurred as a result of the termination.
14. CONDITIONS OF SUPPLIERS
Many of the services which make up your holiday are provided by independent suppliers.
Those suppliers provide these services in accordance with their own terms and conditions.
Some of these terms and conditions may limit or exclude the supplier’s liability to you,
usually in accordance with applicable International Conventions (see clause 10 (6)). Copies
of the relevant parts of these terms and conditions are available on request from ourselves
or the supplier concerned.
15. SPECIAL REQUESTS AND MEDICAL PROBLEMS / DISABILITIES
If you have any special request, you must advise us in writing at the time of booking.
Although we will endeavour to pass any reasonable requests on to the relevant supplier, we
regret we cannot guarantee any request will be met unless we have specifically confirmed
this. For your own protection, you should obtain confirmation in writing from us that your
request will be complied with (where it is possible for us to give this) if your request is
important to you. Confirmation that a special request has been noted or passed on to the
supplier or the inclusion of the special request on your confirmation invoice or any other
documentation is not confirmation that the request will be met. Unless and until specifically
confirmed, all special requests are subject to availability.
We regret we cannot accept any conditional bookings, i.e. any booking which is specified to
be conditional on the fulfilment of a particular request. All such bookings will be treated as
“standard” bookings subject to the above provisions on special requests.
If you or any member of your party has any medical problem or disability which may affect
your holiday, please tell us before you confirm your booking so that we can advise as to
the suitability of the chosen arrangements. In any event, you must give us full details in
writing at the time of booking. If we reasonably feel unable to properly accommodate
the particular needs of the person concerned, we must reserve the right to decline their
reservation or, if full details are not given at the time of booking, cancel when we become
aware of these details.
accept any liability on any basis in relation to any such excursions and the acceptance of
liability contained in clause 10(1) of our booking conditions will not apply to them. In any
event, our liability is limited to a refund of the cost of the excursion if we are found to have
any responsibility for the same on any basis. We do not, however, exclude or limit liability for
the negligence of ourselves or our employees resulting in your death or personal injury.
We cannot guarantee accuracy at all times of information given in relation to any excursion
or about the resort/area you are visiting generally (except where this concerns the services
which will form part of your contract with us) or that any particular excursion which does
not form part of our contract will operate as advertised or at all and we have no control over
such information / services.
17. PASSPORTS, VISAS AND HEALTH REQUIREMENTS
The passport, visa and health requirements applicable at the time of printing to British
citizens for the holidays we offer are shown in our brochure. A full British passport
presently takes approximately 2 to 6 weeks to obtain. If you or any member of your party
hasn’t yet got a passport, you should apply for one at least 10 weeks before your holiday.
The UK Passport Service has to confirm your identity before issuing your first passport and
will ask you to attend an interview in order to do this.
Requirements may change and you must check the up to date position in good time before
departure with the Embassy or consulate of the country(ies) you are travelling through and
to. Information on health is contained in the Department of Health leaflet T7 (Health Advice
for Travellers) available from the Department of Health on 0870155455 or via its website on
www.dh.gov.uk and most Post Offices. For holidays in the EEA you should obtain an EHIC
(European Health Insurance Card) prior to departure. It is the party leader’s responsibility
to ensure that all members of the party are in possession of all necessary travel and health
documents before departure. All costs incurred in obtaining such documentation must be
paid by you. We regret we cannot accept any liability if you or any member of your party
are refused entry onto any transport or into any country due to failure on your part to carry
correct documentation. If you or any member of your party is not a British citizen or holds
a non British passport, you must check passport and visa requirements with the Embassy or
Consulate of the country(ies) to or through which you are intending to travel. If failure to
have any necessary travel or other documents results to fines, surcharges or other financial
penalty being imposed on us, you will be responsible for reimbursing us accordingly.
18. YOUR FINANCIAL PROTECTION
The Package Travel, Package Holidays and Package Tours Regulations 1992 require us to
provide security for the monies that you pay for the package holidays booked from this
brochure and for your repatriation in the unlikely event of our insolvency. We provide this
security by way of an ATOL (number 6900) administered by the Civil Aviation Authority and
a bond held by ABTA. If you book arrangements other than a package holiday from this
brochure, your monies are protected by way of a bond held by ABTA.
19. DELAY
We regret we are not in a position to offer you any assistance in the event of delay at your
outward or homeward point of departure or en-route. Any airline concerned may however
provide refreshments. We cannot accept liability for any delay which is due to any of the
reasons set out in clause 10 (2) of these booking conditions (which includes the behaviour
of any passenger(s) on a flight who, for example, fails to check in or board on time). In
addition, we will not be liable for any delay unless it has a significant effect on your holiday
arrangements.
20. FLIGHTS
In accordance with EU Directive (EC) No 2111/2005 Article 9, we are required to bring to your
attention the existence of a “Community list” which contains details of air carriers that are
subject to an operating ban with the EU Community. The Community list is available for
inspection at…
http://europa.eu.int/comm/transport/air/safety/flywell_en.htm.
In accordance with EU Regulations we are required to advise you of the actual carrier(s)
(or, if the actual carrier(s) is not known, the likely carrier(s)) that will operate your flight(s)
at the time of booking. Where we are only able to inform you of the likely carrier(s) at the
time of booking, we shall inform you of the identity of the actual carrier(s) as soon as we
become aware of this. Any change to the operating carrier(s) after your booking has been
confirmed will be notified to you as soon as possible.
We are not always in a position at the time of booking to confirm the flight timings which
will be used in connection with your flight. The flight timings shown in this brochure and
detailed on your confirmation invoice are for guidance only and are subject to alteration
and confirmation. The latest timings will be shown on your tickets which will be despatched
to you approximately one week before departure. You must accordingly check your tickets
very carefully immediately on receipt to ensure you have the correct flight times. It is
possible that flight times may be changed even after tickets have been despatched - we will
contact you as soon as possible if this occurs.
Any change in the identity of the carrier, flight timings, and/or aircraft type will not entitle
you to cancel or change to other arrangements without paying our normal charges except
where specified in these conditions.
If the carrier with whom you have a confirmed reservation becomes subject to an operating
ban as above as a result of which we / the carrier are unable to offer you a suitable
alternative the provisions of clause 8 (Changes and cancellation by us) will apply.
21. DENIED BOARDING REGULATIONS
If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied
by your airline in circumstances which would entitle you to claim compensation against the
airline under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004, you must
pursue the airline for the compensation due to you. All sums you receive or are entitled to
receive from the airline concerned by virtue of these Regulations represent the full amount
of your entitlement to compensation or any other payment arising from such cancellation,
delay, downgrading or denied boarding. This includes any disappointment, distress,
inconvenience or effect on any other arrangements.
The fact a delay may entitle you to cancel your flight does not automatically entitle you
to cancel any other arrangements even where those arrangements have been made in
conjunction with your flight.
We have no liability to make any payment to you in relation to the Denied Boarding
Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket
or denial of any boarding as the full amount of your entitlement to any compensation or
other payment (as dealt with above) is covered by the airline’s obligations under the Denied
Boarding Regulations.
If, for any reason, you do not claim against the airline and make a claim for compensation
from us, you must, at the time of payment of any compensation to you, make a complete
assignment to us of the rights you have against the airline in relation to the claim that gives
rise to that compensation payment.
If your airline does not comply with these rules you should complain to the Air Transport
Users’ Council on 020 7240 6061 www.auc.org.uk
1st November 2010 – First Edition. These booking conditions replace all previous issues.
© Mistral European Holidays Ltd.
A large print copy of these Booking Conditions is
available on request.
16. BROCHURE INFORMATION
The information contained in our brochure is correct to the best of our knowledge at the
time of the brochure going to print but may change or occasionally contain errors. We
may provide you with information (in our brochure and/or when you are on holiday) about
excursions which are usually available to purchase whilst you are away. These excursions
are organised and run by local operators who are entirely independent of us and are usually
subject to minimum numbers. They are not operated, supervised or controlled in any way by
us. Where they are booked through us, we act only as booking agent for the local operator
concerned. Your contract for the excursion will be with the local operator. They do not form
any part of your contract with us or of the holiday you book with us in the UK. We cannot
11
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Mistral European Holidays
Holywell House . Parkway . Deeside . Flintshire . CH5 2LE
01244 280011 . [email protected] . www.mistralholidays.co.uk
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