ITSOnews July 2016

www.itso.org.uk
July 2016
c2c’s new Flexi-Season ticket
Ticketer says Oink Oink to passengers
PAYG on its way for Govia
Thameslink
Leicester launches multi-operator
ticket with key partner Payzone
ScotRail tenders for first ITSO
Account Based Ticketing
One-ticket solution for buses and
trams across Greater Manchester
Admiral has joined forces with one of
South Wales’ biggest bus operators
Pop PAYG smart travel comes to
buses in Sunderland
ITSO reveals new brand refresh and
operational updates
Part-time commuters buy over 5,000 c2c
journeys in two weeks
The c2c’s new Flexi-Season ticket for part-time commuters has proved hugely popular since
its launch, with passengers buying more than 5,000 journeys in the first two weeks alone.
Over 550 local commuters in Essex
have now bought Flexi-Season
tickets, which provide 10 journeys
each at a discounted price.
Use it at weekends and get an even
bigger credit of 32.5% (of the cost of
that day's ticket) back into your c2c
online account.
As the Flexi-Season tickets are
bought online, this has removed the
equivalent of up to 5,500 people from
queues at local ticket offices, saving
time for all rail passengers.
When you buy your 10 day bundle,
you choose your regular route, and
each ticket allows you to travel as
much as you like between those
destinations on the day you use each
ticket. You’ve also got 26 weeks that’s around 6 months - to use them
in.
The number of people registering for
the free c2c Smartcard, which
passengers need before buying their
Flexi-Season tickets, has also trebled
since the new ticket was introduced.
Flexi-Seasons can save regular parttime commuters from Southend,
Basildon or Benfleet over £100 a year.
Flexi-Season works like a season
ticket except that you buy it as a
bundle of 10 day tickets online onto a
c2c Smartcard.
Not only does Flexi-Season offer
a lot more travel flexibility
than the Anytime Day
Return ticket, it is also
5%* cheaper and if
travelling during
off-peak, offers a further
10% credit back into your
c2c online account, to use
against any future ticket purchases.
To top it off, by purchasing online
you’ll have the tickets loaded onto
your c2c Smartcard so you can go
straight to the gates to tap-in and
avoid any long queues at the ticket
office. Flexi-Season is exclusive to
the c2c Smartcard.
c2c Managing Director Julian Drury
said: “We are really excited to launch
the UK’s first season ticket
specifically designed for part-time
workers.
“We know that flexible working is
increasingly popular and
provides the work-life
balance that commuters
crave. This new ticket
means that part-time
commuters can now
get full-time value
from their rail ticket, saving
themselves time, money and
hassle in future.”
Rail Minister Claire Perry said:
“The launch of the c2c flexible
season ticket is great news for
passengers.
“We are providing record levels of
investment to build a modern
railway that provides better
journeys for all and simpler,
smarter ticketing is a vital part of
that.
“People across the south east are
already benefitting from the ease
and convenience of smart ticketing
provided through the South East
Flexible Ticket programme.”
1
Leicester launches multi-operator ticket
with key partner Payzone
Passengers are now able to
purchase the Flexi 7 day smart bus
ticket on the ITSO contactless
Leicester OneCard from 200
Payzone agents in Leicester.
Payzone is pleased to announce that
Leicester City Council has selected
their smart ticketing retail network as a
key retail partner for this newly
launched multi-operator bus smart
ticketing in Leicester.
Payzone's smart ticketing retail
solution has been successfully
implemented nationally and allows
consumers to purchase smart tickets
from Payzone stores, instantly loading
to their smart card using the Ecebs
Remote Ticket Download Service.
10 selected city centre Payzone
agents will also be stocking the
OneCard smartcards, so that these
can be topped up with the Flexi travel
ticket and used for travel straight away.
Cards can then be registered at a later
date online.
The OneCard Flexi ticket is currently
accepted on regional Arriva, First,
Centrebus, Hinckleybus, Kinchbus and
Stagecoach services.
Adele Wearing of Leicester City Council
said: "By working with Payzone we are
expanding our retail reach for smart
ticketing services to over 200 locations
and reducing on-bus ticketing and bus
boarding times.
“We are offering public transport users
an established network of accessible
and convenient locations to make their
weekly OneCard ticket purchase at a
time and place that suits them. The
Flexi ticket will simplify cross city travel
for passengers."
Payzone’s Nikki Knight, Director,
Transport & Ticketing, said: “We’re
delighted to have launched the
multi-operator Flexi smart ticketing
with Leicester City Council,
continuing Payzone’s national smart
ticketing network growth and
providing passengers with
convenient transport ticketing
payment solutions and instant
smartcard top-up for advance ticket
purchases.”
Passport is just the thing for Admiral employees
Admiral has joined forces with one
of South Wales’ biggest bus
operators to provide discounted
travel cards to staff at its offices in
Newport.
The company, which employs more
than 600 people at the Gwent offices,
has agreed a partnership with
Newport Bus who will provide
discounted Passport travel cards
(ITSO-based) to staff, paid-for up front
by Admiral.
Employees are then able to pay for
the discounted card, which features a
years worth of unlimited travel, in 12
monthly instalments from their pay.
Newport Bus became one of the first
bus operators to launch an employee
bus travel card scheme when it linked
up with the Intellectual Property Office
(IPO) in 2010.
Bosses at the company hope the
partnership with Admiral will be just as
successful.
Scott Pearson, Managing Director of
Newport Transport, which runs
Newport Bus, said: “This is a landmark
partnership with one of Wales’ biggest
employers that underlines how public
transport can be made more accessible
and affordable to employees through
such initiatives.
“We believe it is important that workers
in the city and surrounding area are
able to use a public transport system
that supports their needs.
“That is why we have invested in
smartcard technology, free on-bus
WiFi, and a network of services
covering more than 250 square
miles.
“We know that many staff at
Admiral’s offices in Newport already
use the bus and we hope that this
partnership will see many more
switching to the convenience of
public transport to get to and from
work and wherever else they need
and want to go.”
Huw Llewellyn, Head of Property &
Facilities for Admiral said: “Admiral
are delighted to be working with
Newport Bus on their smartcard
scheme.
“Being able to offer this initiative to
our staff will mean that they save
money whilst promoting
environmentally friendly modes of
transport, in keeping with our Green
objectives.
“The smartcard scheme is a great
way to encourage people to use
local transport and to put money
into the local economy.”
2
Oink Oink says Ticketer in response to Pigs
Gone Wild
In support of Ipswich Buses’ involvement with ‘Pigs Gone Wild’, the biggest mass
participation art event in Suffolk, Ticketer’s Electronic Ticket Machines now have a unique
audio response to passengers buying the ‘Family Pig Pass’.
Every time someone buys an ITSO
Pig Pass
the Ticketer
getting
youticket,
on board
with ETM will
emit
a
loud
‘oink’
in
thanks
and
news and updates from ITSO
Ipswich
Buses
will
donate
£1
to St
members and suppliers
Elizabeth Hospice for every ticket
sold.
This is the first time Ticketer has been
asked to create an audible response
to a ticket being issued and
immediately said yes to the request
and only then set about figuring out
how it could be done.
Jeremy Cooper, Managing Director for
Ipswich Buses, commented: “Ticketer
really saved our bacon by coming up
with the ‘oink’ against a very tight
deadline.
“We are so pleased that everyone is
able to join in the fun, enjoy some
local art and raise money for our local
Hospice too. Watch this space for
another offer on our Pork and Ride
service.”
‘Pigs Gone Wild’ is an interactive
sculpture trail of over 40 pigs in
Ipswich and the surrounding area.
The event runs from 27 June – 2
September, after which the pig
sculptures, beautifully decorated by
artists and generously sponsored by
Some of the Pig Sculptures, including Ed Sheer Ham (far left)
local businesses, will be auctioned to
raise funds for St Elizabeth Hospice.
During the event, passengers can buy a
Family Pig Pass for travel on all Ipswich
Buses’ town centre routes as well as on
Carter's route 94 which stops near
Jimmy's Farm where one of the pig
sculptures is located.
The Pass allows unlimited travel after
9am for 2 Adults and up to 3 children or
1 Adult and up to 4 children for £5.
John Clarfelt, Managing Director of
Ticketer, said: “This was a very
ham-bitious project for us, but one
which we were extremely happy to
take on. Every time a Family Pig
Pass is issued, our ETM will oink in
a particularly joyful way.
“We auditioned several pigs for this
project who all wanted to hog the
limelight, before we found the
perfect sow-nd.”
ScotRail tenders for first ITSO Account Based Ticketing
Abellio Scotrail has tendered for the implementation of an ITSO Account Based Ticketing System.
Account Based Ticketing (ABT) passengers will have their own account which is stored in the back office for functionality
for both pre and post payment, with daily and weekly caps.
Managing the passenger's travel rights through their account allows the ticket logic to be moved away from the physical
Point of Service Terminal (POST) and into a central back office location.
Initially a pilot will be conducted for a period of 6 months and operate on specified routes using the current ScotRail
smartcard media (ITSO-based). The pilot will commence from 1st April 2017 and will include both daily and weekly Best
Value. Provided every entry and exit is logged, the cheapest combination of daily singles, returns (peak, off-peak, super
off-peak) for the journey pattern observed will be calculated and deducted from the balance at the end of the day and week.
Following the pilot ScotRail shall commence a phased roll out geographically and include additional functionality to all
eligible passengers from November 2017, to be completed by April 2018.
3
Pay As You Go for Govia Thameslink in Autumn
Govia Thameslink Railway is set to
offer Pay As You Go (PAYG) on all
routes this autumn.
The keyGo calculates your best fare
in the back office and charges it to your
bank account.
The company’s PAYG smartcard
(ITSO-based) is currently available on
Southern routes outside London.
The taps from a customer's key card
are sent from the back office to a
separate system that does the rail or
bus fares calculations for deducting
from the customer's credit or debit card.
In the autumn, keyGo will extend to
stations in London and all of its Great
Northern and Thameslink routes –
providing coverage from Brighton to
Huntingdon.
GTR is developing keyGo to cover
Transport for London’s (TfL’s) bus,
Underground and light rail services.
Pop PAYG smart travel comes to buses in Sunderland
buses and now Stagecoach in South
Tyneside and Sunderland.
Pop PAYG can also be widely used on
Stagecoach and Arriva routes in the
Tees Valley.
The smart system keeps track of
journeys made, and stops charging
once a guaranteed daily price cap has
been reached for the zones used.
Customers touching in and out at
Metro validators and gates will see the
best fare for them calculated
automatically.
Cllr Michael Mordey and Robin Knight
from Stagecoach at Park Lane bus
station in Sunderland
People catching a bus in
Sunderland can now use the Pop
Pay As You Go (PAYG) smartcard
for travel in the city.
“It is further proof that by working
closely together in partnership we can
keep the north east ahead of the pack
and in the national spotlight.”
Stagecoach buses have started to
accept the new payment card,
launched last year, which can already
be used on the Tyne and Wear Metro
and Shields Ferry.
More than 6,000 people are already
using Pop PAYG cards, which can be
bought from Nexus Travelshops and
selected Payzone stores in the North
East.
Sunderland City Council Portfolio
Holder for City Services, Cllr Michael
Mordey said: “Anything which makes it
cheaper and more convenient to
regularly use public transport is to be
welcomed, and these smart cards do
just that.
The smartcard was launched last year
by the North East Smart Ticketing
Initiative – a partnership of the North
East Combined Authority, Nexus, local
councils and transport operators aimed
at providing one smart card that could
be used anywhere in the region.
Robin Knight, Commercial Director at
Stagecoach, said: “This is another
step on the digital journey, allowing us
to tailor ticketing to customer needs.
It can so far be used anywhere on
Metro, on all Arriva buses in
Northumberland, Newcastle and North
Tyneside, selected Go North East
The card allows users to store a cash
value topped up online, at Payzone
agents or station ticket machines.
Pop PAYG customers on Metro also
benefit from a ‘last journey’ guarantee
– allowing them to travel even if the
journey takes them into a negative
balance, provided that they top up to a
positive balance before they next use
the card.
More than 80,000 Metrosaver season
ticket, student and Gold Card
passengers already use ITSO-based
smart cards for travel.
Metrosaver and student customers can
‘click and collect’ online, loading their
new ticket onto their card as they pass
through a station the next day.
The fast growth of smart travel has
helped increase Metro passenger
numbers to their highest in five
years, with 40 million people using
the system in 2015.
4
Multi-Operator ticket system coming to Dundee
A multi-operator bus ticketing
system could be rolled out in
Dundee as early as late summer, it
was revealed.
Plans are in place to offer bus users
around Dundee the chance to buy one
smart card that can be used on both
getting
on board
with
Xploreyou
Dundee
and Stagecoach
services.
news
and updates from ITSO
members and suppliers
The ITSO-based scheme is part of a
national project around Scotland
between First, Stagecoach, Lothian
Buses, McGill’s and Xplore Dundee.
The operators involved have also
confirmed that the project is expected
to be extended to railways, ferries and
subways around the country in the near
future.
It would be a similar system to the
Oyster Card in London which allows
users to jump on buses, the tube, trams
or local trains, but will be an ITSObased scheme.
It is hoped the first phase of the
nationwide project will be made
available to around three-quarters of the
Scottish population over the course of
2017.
The cities of Aberdeen, Dundee,
Glasgow and Edinburgh and their
surrounding areas will be the first to
benefit.
West End councillor Fraser
Macpherson said: “A smart card for
buses that can be used on both Xplore
Dundee and Stagecoach buses in the
city — has taken a great step forward
and will be a positive move for many
Dundee bus users.
“It’s something that constituents have
raised in the past. There is nothing
more frustrating than waiting for the
next bus and it turns out to be a
service that you don’t have a card for.
“It’s hoped to expand it to trains and
other services in the future, but at the
beginning it will just be buses in
Dundee which I think will be the
biggest advantage for people here.”
Commuters Benefit from SYPTE’s New Ticket Approach
Thousands of commuters across
South Yorkshire are benefitting
from better ways to buy public
transport tickets following a shift to
smart technology at Travel
Interchanges.
Following the success of the Smart
Retail Points (SRPs), Cammax have
rolled the Point of Sale (POS)
management application – which
allows the management and retailing
of smart tickets - out to clients
including TravelMaster, TransDev,
Department for Work and Pensions,
and Charge Your Car.
Over 150,000 transactions have taken
place at the 22 Ticket Vending
Machines (TVMs) put in place by
suppliers Cammax, since July 2014.
John Sawyer, Project Manager at
SYPTE said of the partnership:
“Cammax have demonstrated their
ability to deliver efficient, easy to use
software and TVMs that enable
customers to make thousands of ITSO
smart ticket purchases each month.
Major terminals such as Meadowhall
Interchange and Sheffield Interchange
are successfully adapting to the new
retail approach, as South Yorkshire
Passenger Transport Executive
(SYPTE) focuses on accessible and
flexible products and services for its
customers.
South Yorkshire’s whole multi-operator
ticketing process has seen a
transformation since switching to an all
TVM system at a number of its
stations. Customers can now redeem
smartcards at a TVM 24/7 instead of
having to visit a Travel Information
Centre with a piece of paper to collect
a ticket.
Cammax has deployed over 80 TVMs
for different councils and transport
authorities across the UK, including 17
outdoor card TVMs, five full cash
TVMs, and 23 Smart Retail Points,
with over 100 more TVMs due to be
rolled out this year.
Students redesign
Reading Buses smartcard
for young passengers
Reading College business students
have been working on a project to
develop a new name and logo for
Reading Buses ITSO-based SOLO
card, used by passengers aged 19
and under following some initial
market research by the company that
found the message of the SOLO
scheme was not clear enough and the
existing logo - a superhero - was not
connecting with the target audience.
The winners, who presented their ideas
to Chief Executive Officer Martijn
Gilbert, will now develop their designs
by working with the company’s
design agency to rebrand buses,
posters and the travel cards
themselves.
The new card and
travel scheme is due
to be launched later
this year. ITSO news
look forward to
showing the new design!
Watch
this
space!
5
A one-ticket smart solution for buses and trams
across Greater Manchester
A one-ticket smart solution, making
travel easier for all will become a
reality in Greater Manchester from next
year, a new report from transport
bosses has revealed.
getting
you on
with by the
The update
to board
be considered
Greater
Combined
news
andManchester
updates from
ITSO
Authority and
(GMCA)
on Thursday (30
members
suppliers
June) sets out plans for all customers
to be able to use a smart card for travel
on both buses and trams across the
city region, beginning in 2017.
Councillor Andrew Fender, Chair of the
Transport for Greater Manchester
Committee, said: “We want to make
travel easier for everyone and ensure
public transport provides a real choice
for people. The introduction of smart
ticketing helps us to do that by adding
convenience, flexibility and value to
customers.
“We are absolutely clear about what we
want to achieve and we are now
working through the details to ensure
the delivery of smart ticketing within the
timescales which we have set out to
enable and encourage as many people
as possible to use public transport.”
The GMCA report states that the next
phases of the smart ticketing roll-out
will include, by the end of next year:
• Extending the get me there smart
card on Metrolink to all
passengers
• Introducing multimodal smart for
joint bus and tram travel
• Adding more places and ways to
pay for get me there – cash,
cards, as well as online accounts.
Stephen Rhodes, TfGM’s Customer
Operations Director, said: “This is all
about improving the customer
experience and ensuring the delivery of
an integrated ticketing system that
enables seamless travel right across
Greater Manchester.
As such careful planning and
assessment has been vital.
•
“We have made a good start on our
smart journey and we still have a way to
go to reach our destination but we now
have a road map and a realistic
timetable to get there.”
Plans outline a series of smart ticketing
developments to be phased in over the
next five years including:
• Smarter contactless travel –
where passengers use their bank
card to touch in and touch out
instead of a smart card. Contactless
bank card payments, in exchange
for a printed ticket, are initially being
rolled out on Metrolink.
•
Smart capping – where get me
there automatically works out the
best value fare tariff for passengers
who make multiple journeys but
only buy a series of one-trip tickets.
Smart capping would also work
with contactless bank cards,
recognising that it was the same
person travelling even if they had
not registered with get me there.
Train travel will also be added to
the suite of smart ticketing
options, to be developed as part of
TfGM’s work with Transport for the
North.
Stephen Rhodes added: “Smart
ticketing works best for customers
when it is simple and straightforward to
use. Having taken the time to review
our progress to date and look carefully
at how we should proceed, we are now
ready to take these next steps.”
“We want to ensure we deliver the best
solution for people in Greater
Manchester and have been working in
a complex environment which has
meant we have had to adapt to
changing circumstances, new
technology, new legislation and
changing expectations from customers.
6
Message from the ITSO Chair
Unlike our ever changing summer
weather, good one day, awful the
next, there has been a positive sea
change for the good in the future
thinking and direction of the ITSO
Board since the away day in
March. The Board are now regularly
focussing on matters of strategy that
are fundamentally relevant to the
future of the organisation and smart
ticketing and you could say, in
contrast to our British climate, the
outlook is bright.
At June’s Board we recognised the
need to pay proper attention to what
else is happening in the world of eticketing and to avoid duplication of
work or research that is being done
elsewhere in the industry, in particular
in areas such as smartphones, EMV
and Account Based Ticketing.
We want to ensure that, where ITSO
Members are involved in any such
projects, that ITSO Ltd is brought into
discussions early on to enable it to
react to changing technologies and
provide the resources and toolkits that
will aid future smart solutions for all of
our Members.
It is clear that mobile phones are fast
becoming one of the key travel tickets
of choice for passengers and, quite
possibly, for a generation to come.
is required to ensure security at the
highest level for ITSO’s schemes.
Working with its supplier members
they will be verifying that ITSO
certified devices are compliant with
the minimum security requirements to
ensure they will work on smartphones.
Separately, ITSO is also feeding into
the work of the European Smart
Ticketing Alliance and Global Platform
to maximise the operational
capabilities between smartphones and
ITSO Posts.
Work is already underway for a pilot
on HCE in the Autumn, and we want
to move at a faster pace to get ITSO
on smartphones. We recognise that
there are challenges along the way, in
particular in the area of security. ITSO
Ltd cannot afford to undermine its
security reputation, and it is crucial to
develop a mechanism that allows
ITSO on mobiles to be taken forward.
Therefore it is reassuring for the board
and me to hear that through working
with the ITSO Security Committee,
ITSO’s Governance and Compliance
team are reviewing their testing
procedures to establish precisely what
When ITSO Ltd was first formed, it
stood at the leading edge of smart
ticketing. With the advent of new
channels and a new appetite for
diversity of payment methodology in
the marketplace, ITSO Ltd is again
moving forward to take a leading role
in ensuring that the needs both of our
customers and of the end-users are
met.
Mike Fuhr, Chairman, ITSO Board
Moving forward for the future of smart ticketing
ITSO and Host Card Emulation
Host Card Emulation (HCE)
allows a mobile app to emulate a
physical contactless smartcard,
allowing a customer to use an NFCenabled mobile device in the same
way as they use a smartcard, when
the app is installed.
HCE is an alternative to the Secure
Element (SE) approach for emulating
a smartcard on a mobile device.
The SE approach typically requires
the use of software which runs on the
mobile operator’s SIM card or on a
special chip in the handset.
HCE instead enables a regular mobile
app to emulate a smartcard within the
‘Host’ operating system, a much
simpler approach which does not
require any involvement from the
mobile operator or handset
manufacturer.
Working together with West Yorkshire
Combined Authority, Transport for the
North, Ecebs, Penrillian and Consult
Hyperion, ITSO will be leading on a
trial, due to commence in September
2016, which uses HCE-enabled mobile
phones on a live ITSO scheme.
The objective of the trial is to test and
prove all the technologies necessary to
see the deployment of larger-scale
commercial solutions which allow a
mobile phone to function as a
replacement to an ITSO smartcard
through utilising HCE technologies.
In parallel with the trial, ITSO is
working to enhance the ITSO
Specification, and also the
certification process, so as to
accommodate HCE devices.
Phased Development Plan
1
2
3
est. September
2016
• Generate draft
changes to the
ITSO Specification
& certification
process.
est. December
2016
• Circulate the draft
Specification &
certification
process for
broader feedback.
• Publish the final
Specification &
certification
process.
• Start an initial
closed trial based
on draft
specification.
• Commence an
additional trial with
a larger number of
participants.
• Begin fullycommercial
implementations
of HCE solutions
which meet the
specification.
7
Governance/Compliance Update
a
ITSO Compliance to ISO14443, CEN TS16794
and Certification Review
The use of smartphones is a hot topic. ITSO Members are
including smartphones in future projects in a number of
variants. In order to assist ITSO Members, ITSO has
identified the need to verify that ITSO certified devices will
work with Smartphones (Compliant with ISO14443, CEN
TS16794).
Governance and Compliance is now verifying all certificates
and to this end, during July and August Members will be
contacted.
This work also aligns itself with the Smart Ticketing Alliance
(STA) certification program, mentioned in their update
below.
ITSO Key Management Strategy
Last year saw the first ITSO Key Roll, rather than an
extension, this project was satisfactorily completed
(Transaction Key Ring). All ITSO Keys are now being
assessed and over the coming months members will be
advised on the plans with regard to each ITSO key.
If you have any questions please contact
[email protected]
Smart Ticketing Alliance contributes to
interoperability with a certification proposal
The Smart Ticketing Alliance (STA)
has established a certification
procedure based on ISO standards
for the contactless interface of
ticketing equipment and media.
In a first step, the scope of the
certification is the contactless
interface of ticketing equipment and
media based on CEN/TS16794.
Long term goal of this measure of
STA, is to ensure interoperable
traveling throughout Europe from
the technical view and to ensure
maximum freedom of choice
of supplier by PTAs and PTOs, and to
give them the necessary trust in their
investment.
A certificate delivered by an accredited
certification body will be recognized in
all of Europe.
A STA certification working group has
set up the global framework of
certification and defined the
certification procedure, technical
guidelines for certification bodies and a
test tools validation methodology for
laboratories.
Currently, the first two STA
certification bodies are Calypso
Network Association and its
partner PayCert which is ready to
operate, and VDV eTicket Service
together with Federal Office for
Security in Information Technology
(BSI) that is preparing to become
soon another certification body.
With this process, manufacturers
worldwide can apply for the
certification of their products for the
European public transport market.
Security instruction document for HOPS to HOPS
ITSO has developed the first of its security instruction
documents.
The now released SI0001 provides updated VPN security
configuration for HOPS to HOPS transactions.
This is accomplished by implementing security
configurations and best practises via security instruction
documents that are external to the ITSO Specification,
which are then referenced in the ITSO Specification at
relevant locations.
It means security changes can be implemented faster than
by changing the Specification, thereby avoiding
outdated/insecure practises and making life harder for
hackers.
The SI0001 can be downloaded from this page:
https://www.itso.org.uk/members-home/membersspecification-resources/security-information/
If you have any questions please contact
[email protected].
Are you caching your DTD files?
DTD files are message template files used as part of the ITSO Specification to enable messaging between the ISMS, HOPS
and POSTs (including PersoPOSTs). They allow your ticketing system to translate the content of ITSO messages.
As these files are rarely changed, ITSO Specification Part 9 Clause 10.2.2 “Public and System Identifiers” mandates that a
locally held copy of the current DTD files be used and only refreshed if the local copy is lost or when changes are advised
by ITSO.
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ITSO reveal new look at European Bus Forum 2016
ITSO recently revealed its new
brand refresh at the European Bus
Forum 2016 held on 23 June at the
University of Manchester. The
event focused on transport
engineering and operations in
Europe and also showcased what
is happening here in the UK.
The conference kicked off with
presentations from Jon Lamonte,
CEO of Transport for Greater
Manchester (TfGM), who gave an
opening view of public transport in the
Manchester area. Jon was joined by
Marc Shrimpling, Legal Director
Osborne Clark and Stephen Fidler,
Department for Transport who talked
about the Buses Bill, a major piece of
legislation in the bus industry with
changes in local partnerships and
franchising.
One of the highlights of the
conference was the Ticketing and
Intermodality breakout session.
Speakers for smart ticketing included
Stephen Rhodes, at TfGM who spoke
about future plans for their multioperator get-me-there smart products
to encourage seamless and easy
travel. You can read more on TfGM’s
plans in this newsletter.
Bob Montgomery, Stagecoach UK
spoke about the importance of
partnership working for delivering
multi-operator smart ticketing and
saying one of its benefits was to
Left to right Julie Liburd, Heather Workman, Kim Clarke
build on ITSO. Bob is hopeful that
they will see a single back-office
contactless ticketing scheme on all
urban UK buses by 2022.
Finally, Jeremy Wiggin, Norfolk
County Council spoke about how
Norfolk has introduced successful
smart ticketing and real time
passenger information technology to
improve services. Since its launch in
April 2014, the ITSO Holdall
smartcard has issued 5500 cards.
Using data from Ticketer ETM’s they
are producing real time information
for passengers. Future plans include
multi-operator tickets and developing
a Young Person (16-19) Card.
On the stand we spoke to a
number of ITSO members and
suppliers including Stagecoach,
Payzone, Penrillian, Snapper,
Cammax and The Hub. We also
had a visit from Gordon Hanning,
Head of Concessionary Travel and
Integrated Ticketing Transport
Scotland and ITSO Board member.
Overall a successful event. ITSO
must look to the future and
provide reassurance to our
members that ITSO are moving
forward in smart ticketing. Our
new modern brand shows we are
not standing still, as
technologies evolve, so will we.
Dates for your diary
ITSO will be exhibiting at the Annual
Transport Card Forum Conference &
Exhibition on 27 – 28 September 2016, The
Queens Hotel, Leeds.
The 2-day event, “Bringing the North on Board” will focus
upon the smart transport schemes and initiatives in the
north of England. Smartex will be bringing together
transport operators, consultants, suppliers, cities, local
Government authorities and other industry specialists to
learn about and debate the current status, challenges and
future plans affecting the smart transport landscape in
that region.
Delegates from invited non-member transport
operators and Local Authorities may attend free-ofcharge for both days. Other non-members may attend
at a cost of £200 + VAT per day.
Contact Annabel Cartwright at [email protected]
or call on 01440 712610.
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ITSO registered products: June 2016
Up-to-date statistics on products registered in the ITSO Environment since June 2016
New Commercial
Products Registered
since
1 June 2016
New ENCTS
Products
Registered since
1 June 2016
0
New Customer
Media Devices
Registered since
1 June 2016
0
New Operator IDs
Registered since
1 June 2016
0
0
Total Operational
ISAMs connected to the
ISMS as at end
June 2016
90,658
ISMS Updates
ISMS Release 3.0
A new version of the ISMS application
has been deployed to our PreProduction environment for testing by
HOPS Suppliers. The targeted date for
this to be deployed to the live
environment was during Q3 scheduled
maintenance (i.e. 16-17 August). We
have moved this to 6-7 September to
ensure that adequate testing has been
carried out before a decision is taken to
go-live. For further info, please contact
[email protected]
ISMS Migration
The migration of the ISMS to a new
hosting supplier is currently being
reviewed by the project management
and implementation teams, as a
result of this, the project has
currently been placed on hold. We
will keep you updated.
For further info, please contact
[email protected]
ISAM Firmware Update –
01.03.06
A new version of the ISAM
firmware is now available in the
Test ISMS for testing by HOPS
Suppliers. This version has a
fix for issues logged in errata
19 and 20 (please refer to
DG0005).
For further info about this,
please contact [email protected]
ITSO Welcomes New Members
Team Technologies are the latest in our list of new Registered Suppliers.
They list in their GoldSTAR browser-based ticketing system the database
which allow them to track season ticket transactions.
Also on the list are Foongtone Technologies of New Taipei City in Taiwan
who are looking to develop a card with us.
Want to contribute to ITSO news?
Send your news stories to Julie Liburd, Marketing & Communications
Manager, [email protected].
Your news should be relevant to an existing or planned ITSO-compliant
scheme, product or service.
Contact Us
Setting up your smart ticketing system [email protected]
Technical Support www.itso.org.uk/servicedesk
Testing and Certification [email protected]
Membership [email protected] or 01908 255485
Finance [email protected]
Marketing & Communications [email protected] or 01908 255480
General enquiries 01908 255455, [email protected]
www.itso.org.uk
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