SSA SA IFM Capability Statement - Africa

Global Leader in Integrated
Facilities Management Services
AFRICA Capability - 2016
JLL Sub-Saharan Africa
overview
Mission Statement for SSA IFM
SSA IFM has an implicit Mission:
Our mission in Sub-Saharan Africa is to support our multi-national client base, forge
key relationships with local government and business, and establish an industry
benchmark. We are a truly global Facility Management company operating at a
strategic level, which enables us to stay at the forefront of industry trends and
international best practice. Our approach and positioning is quite unique to the local
market, where we effectively turn the local model onto its head.
Our mission through our extensive global breadth and local depth, is to become the
acknowledged Integrated Facility Management leader on the Sub-Saharan African
continent, providing knowledge based, exclusive and high quality support services
delivered through a unique approach to ensure seamless service integration.
3
Proposed Service Delivery Model for JLL IFM SSA
Account management: Financial management | Performance management |
Reporting and analytics | Project management | Engineering operations
Soft services
Hard services
On-site Facilities Management
Facility
management
Mechanical and electrical |
HVAC | Electrical/plumbing |
General building maintenance |
Mobile engineering
Energy program management |
Demand reduction
Elevator maintenance |
High Voltage equipment |
generators | UPS | Fire and life
safety | Gas utility/water/sewer
Engineering
services
Utilities
and energy
Mail | Postroom reception |
Concierge helpdesk
Employee
services
Workplace
services
Move management |
Minor works | Capital projects
Site
services
Specialty
services
Ground
maintenance
Catering | Security | Cleaning |
Pest control | Waste removal
Landscape | Winter service |
External cleaning
Corporate center of excellence support: Engineering services | EH&S | Critical environments |
Energy management | Client accounting services | Call center | Supply chain | Technology
= Self-performed
= Sub-contracted
EMEA IFM Empowered Organisation
5
Integrated Structure for SSA & South Africa
EMEA IFM
Magnus Akerberg
Managing Director
IFM EMEA
South Africa CS
Sub-Saharan Africa CS
Mark Bradford
Chairman
Sub-Saharan Africa
Craig Hean
Managing Director
South Africa
Stan Frank
Head SSA EMEA
IFM
SSA & South Africa
Lucy Githinji
Corporate Solutions
East Africa CS
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Technology Integration Model
Client
IPS
IFM
Data management
Financial management
Portfolio management
Transaction management
RED PLATFORM
Capital Works
Occupier business mix/new structures in SA business
Occupier Services Tétris
Corporate
Solutions
Project &
Development
Services
Head of Research
Head of Tétris
Head of
Corporate Solutions
Head of PDS
Zandile Makhoba
Emma Luyt
Simon Wade
Rob Fleming
Facilities
Management
Research
Head of IFM
Stan Frank
Investor business mix/new structures in SA business
Investor Services Facilities
Management
Research
Tétris
Capital
Markets
Valuations
Leasing
Head of IFM
Head of Research
Head of Tétris
Head of Capital
Markets
Head of Valuations
Head of Leasing
Stan Frank
Zandile Makhoba
Emma Luyt
Henry Payne
Jurgen Karg
Edward Ward
Office
Industrial
Head of
Office Leasing
Head of Industrial
Leasing
Dennis Heylar &
Gavin Klaarman
Mark Truscott
Integrated Model for JLL SA & SSA
JLL SSA IFM
Project & Development Services
•  Project Management
•  RFP Management
•  Construction Management
•  Cost Consulting
Property & Asset Management
Facilities Management
Property Management
Asset Management
Estate Management Strategy
Agency
•  Office Leasing
•  Tenant Representation
•  Corporate Solutions
Hotels & Hospitality
•  Operator Search & Contract
Negotiation
•  Detailed Hotel Feasibility Study
•  Asset Management and
Valuations
•  Hotel Transactions
Corporate Finance
•  Fund Advisory
•  Portfolio Strategy
•  Debt Advisory
Valuations
•  IPO’s, Funds
•  Loan Security
Strategic Consulting
Transactions
Management
Retail
•  Detailed Design Support
•  Retail Leasing
•  Mall Planning
Construction
Funding
Planning
Feasibility
Real Estate Life Cycle
Investment Transactions
Buy side / sell side mandates
Turnkey assets
Strategic land parcels
Current Management Structure for SSA EMEA IFM
Current IFM Structure
Strategy
Magnus Akerberg
Managing Director
IFM EMEA
Operations
Solutions Development
Steve Lawlor
Yash Kapila
Head of Solutions
Development
IFM EMEA
Chief Operating Officer
EMEA IFM
Graham Sherlock
Group Regional
Accounts Director
Stan Frank
Head SSA EMEA IFM
Ralph Sutherland
Operations Director SSA
EMEA IFM
Michael Colligan
Solutions Development
Director
Current Management Structure for SSA IFM
Roles & Responsibilities
Strategic Direction – Develop & manage IFM Strategic Plan
Risk & Retention Management – Protect the JLL brand in SSA
Expansion Program - Expand the JLL IFM presence in SSA
Awareness Campaign - Develop an awareness of JLL IFM
Integration Process – Integrate JLL IFM into JLL CS
EMEA Account Oversite – JLL IFM In country client & staff interface
Head of
Sub-Saharan Africa,
IFM EMEA
Area managed:
150 000 m² (1 614 586.56 sq. ft.)
Stan Frank
Account Director – Standard Chartered Bank in SSA Region
Operational Support – Existing Accounts in SSA Region
Due Diligence – Potential Accounts in SSA Region
Transition – New Accounts in SSA Region
Manage – In Region SSA Accounts
EMEA Accounts
Greg Sutton
Account Director
Dave Benbow
Account Director
Lily Ellis
Account Director
Lis McGregor
Account Director
IFM current contracts operational in 12 Countries:
South Africa, Mozambique, Angola, Nigeria,
Cameroon, Congo, Ethiopia, Ghana, Ivory Coast,
Kenya, Zimbabwe & Mauritius.
Operations Director
Sub-Saharan Africa,
IFM EMEA
Total number of JLL IFM employees:
58 employees inclusive of the 2 directors
Managed spend (USD):
$8 000 000 (R123 000 000)
SSA Regional Accounts
Ralph Sutherland
Tony Cope
Regional Director
Ben Tindale
Regional Lead
Ralph Sutherland
Account Director
Nigel Wright
Regional Lead
Target & New
SSA Account’s
FUTURE
2 JLL FTEs under
management
1 JLL FTEs under
management
Light Touch
Light Touch
Light Touch
6 JLL FTEs under
management
31 JLL FTEs under
management
16 JLL FTEs under
management
Tunisia Northern African Office Casablanca
Morocco Casablanca, Morocco
Tunisia, Algeria, French
Speaking North Africa
Algeria Cairo
Northern African Office Cairo, Egypt
Egypt Mauritania Senegal Nigeria Cote D’Ivoire Ghana West African Office Lagos, Nigeria
Ghana, Cote D’Ivoire
Ethiopia Lagos
Uganda Estate
Links
Pangani
Angola Zambia Abacus
Mauritius REC
Johannesburg
JLL Association – 100% locally owned
South Africa Seychelles Mozambique Zimbabwe Namibia Botswana
JLL targeted associations by 2017
Nairobi, Kenya
Ethiopia,Tanzania, Rwanda, Uganda
Tanzania JLL Offices
JLL targeted associations by end 2015
Nairobi
Rwanda JLL Presence 2016
Vision 2020 plan to be operational in
22 out of 54 Countries by 2017
East African Office Kenya Sub-Saharan Africa & South Africa Office
Johannesburg, South Africa
Namibia, Botswana, Angola, Zimbabwe, Mozambique,
Mauritius, Zambia
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Current Contracts for JLL IFM in Sub-Saharan Africa
Nigeria
•  Regional hub
•  JLL operate as
principal
•  6 sites & 103,000 ft²
under management
•  JLL team based in
Lagos deliver services
to other SSA countries
Ghana
•  JLL operate as
agent to manage 2
sites totalling
42,000 t²
•  Services provided
from Nigeria hub
South Africa
•  Johannesburg office
acts as regional hub
for specialist
services
•  JLL operate as
principal
•  Over 330,000 ft²
under management,
Cameroon
JLL operate as agent
to manage a site for
GE
Ivory Coast
JLL operate as principal
managing sites totalling
10,000 t²
Ethiopia
JLL operate as agent
2,000 ft² under
management
Congo
JLL operate as agent to
manage a site for GE
Angola
JLL operate as agent to
manage two sites
totalling over 12,000 t²
Mozambique
JLL operate as
principal to manage a
7,000 ft² site
Kenya
•  Regional hub office
•  JLL operate as principal,
5 sites & 50,000 ft² under
management
•  SCB - 85 properties and
276,000 ft²
Mauritius
•  JLL operate as agent
providing services to
over 16,000 ft²
•  Services provided from
the Johannesburg office.