itSMF Serbia Milan Zivkovic Presentation

itSMF Serbia
OUR FIRST YEAR
Milan Zivkovic
Agenda
BEGINNINGS
ORGANISATION STRUCTURE
ACHIEVEMENTS
CHALLENGES
TRANSFORMATION
CONCLUSIONS
Q&A
itSMF Serbia – REGIONAL CONFERENCE OHRID 27-28 MAY 2009
Beginnings
Emerging Chapter status March 2008.
The Association registration May 2008.
The 51st Approved Chapter August 2008.
itSMF AGM & CLC November 2008.
Launch Conference –
December 2008.
itSMF Serbia – REGIONAL CONFERENCE OHRID 27-28 MAY 2009
Chapter Structure
SUPERVISORY BOARD:
MANAGEMENT BOARD:
• Milan Živković, Consultant, ERICSSON
• Nenad Baračkov, Director, MDS
• Branko Živković, IT Director, NIS
• Ljubiša Mitrović, Director, SAGA
• Slaviša Nikolić, Director, KONSING
• Miloš Nilolić, Services Manager, IBM
• Aleksandar Pavlović, Account Mgr, CISCO
• Zoran Jovanović, Director RCUB Belgrade
• Jelena Jovanović, Head of IT Association, PKS
• Siniša Rankov, Professor, Megatrend University
itSMF SERBIA TEAM:
• Milan Živković, President
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Jelena Bošković, Events Executive
Svetlana Šoškić, PR Manager
Sandra Abramović, Communications Mgr
Snežana Milanović, Technical Secretary
Julija Ljubinović, Web Services Manager
Dušan Antonijević, Marketing Manager
Anna Šoškić, International Relations
Jasmina Murdoch, Finance Manager
Miroslav Marić, Certifications Manager
Saša Đelević, Strategic Development Mgr
Peter Pavlović, Legal Advisor
itSMF Serbia – REGIONAL CONFERENCE OHRID 27-28 MAY 2009
Achievements
Chapter Structure in place
Website: www.itsmf.org.rs
Launch Conference
TV and magazine coverage
Workshops & Meetings
Bookshop agreement (TSO)
ITSM Events & ITIL awareness
Chapter market positioning
Registered interest for itSMF
itSMF Serbia – REGIONAL CONFERENCE OHRID 27-28 MAY 2009
www.itsmf.org.rs
itSMF Serbia – REGIONAL CONFERENCE OHRID 27-28 MAY 2009
Launch Conference
itSMF Serbia – REGIONAL CONFERENCE OHRID 27-28 MAY 2009
Belgrade Chamber of Commerce
itSMF Serbia – REGIONAL CONFERENCE OHRID 27-28 MAY 2009
Going on-line
itSMF Serbia – REGIONAL CONFERENCE OHRID 27-28 MAY 2009
Challenges
The economic crisis
Revenue generation
Providing benefits for members
Companies are not interested
Effective Board support
Stakeholders engagement
How to maintain Chapter activities in the current situation?
What are other Chapters’ experiences and thoughts?
Any advise by itSMFI & Chapter Development Committee?
itSMF Serbia – REGIONAL CONFERENCE OHRID 27-28 MAY 2009
Chapter Transformation
Establishing a sense of urgency for itSMF Serbia activities
Forming powerful guiding coalition with main country stakeholders
Creating a compelling vision which would attract enough interest
Communicating the vision to current and potential members
Empowering the itSMF Board and volunteers to act on the vision
Planning for and creating short-term wins - positive reinforcements
Consolidating improvements and producing still more change
Institutionalizing new approaches which are seen as Best practice
adapted from Kotter’s Eight Step Model, Harward Business Review, 1995
itSMF Serbia – REGIONAL CONFERENCE OHRID 27-28 MAY 2009
Set the
Vision
M
ar
k
Pl eti
an n g
J
R ob
ol
es
Management
Practice
Organisation
Blueprint
Strategy
&
Structure
re
ltu
Cu
Fr Pro
am c
e
ew ss
or
k
itSMF Continuous improvement
Competence
Plan
A potential scope for itSMF Chapter Development Committee?
itSMF Serbia – REGIONAL CONFERENCE OHRID 27-28 MAY 2009
…we need to solve!
Office location
Means and tools
Paid Admin support
Proactive members
Supportive companies
The Government backing
itSMF International help
itSMF Serbia – REGIONAL CONFERENCE OHRID 27-28 MAY 2009
Cultural Change!
BEHAVIOURS
– What we see in itSMF for us
– Cultural stereotypes of NGO
– “Current” history
OPERATIONS
– How business is organised
– itSMF Management style
– “Contemporary” history
CULTURAL BEDROCK
– IT industry beliefs and values
– Socio-economic framework
– “Deep” history
itSMF Serbia – REGIONAL CONFERENCE OHRID 27-28 MAY 2009
Conclusions
Promote the itSMF movement
Chapter mentoring is needed
Internet & Web 2.0 services
We need to change through:
–
–
–
–
–
EMERGENCE
LEARNING
ADDRESSING INTERESTS
DESIGN
PEOPLE
To energise itSMF team and members
To communicate and gain commitment!
itSMF Serbia – REGIONAL CONFERENCE OHRID 27-28 MAY 2009
Q&A
Thank you!
[email protected]
itSMF Serbia – REGIONAL CONFERENCE OHRID 27-28 MAY 2009