InTouch™ Communications and Messaging Platform The Perfect

InTouch™
Communications and Messaging Platform
The Perfect Solution for Value-Added Services
InTouch™ Platform
Communications Service Providers (CSPs) are
constantly seeking ways to enhance services, create
new revenue streams and ensure customer loyalty
and satisfaction. The challenge is to introduce new
products and value-added services that have a fast
Return On Investment (ROI) while protecting
investment in existing infrastructure and maintaining
a competitive edge.
InTouch, CTI2’s Communications and Messaging
Platform answers all these needs, opening the door
for service providers to customize services to best
fit subscriber profiles - from basic legacy Voicemail
up to the most advanced Unified Communications
applications. InTouch allows service providers to
initially offer users simple applications, then
gradually roll out increasingly advanced valueadded services, step-by-step migrating subscribers
from existing voicemail and email systems to new,
more lucrative services and features.
InTouch services are designed to operate alongside
or to replace other messaging and communication
services such as, voicemail or email.
• Telco-grade platform, high availability, reliability
and security
• Open, IP-based architecture
• Based on industry standard protocols
• Multi-tiered architecture with distributed server
environment
• Service creation environment to build and
customize services
• Supports all types of telephony networks: SS7,
ISDN and IP-telephony
• Multi-Service Platform - built-in voice, fax and
multimedia services
• Value-added services for the residential, mobile
and business customers
Internet
Telephony
Presentation Tier
Graphical User
Interface (GUI)
Telephone User
Interface (TUI)
Voice User
Interface (VUI)
Application Logic Tier
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InTouch State of the Art Platform
InTouch multi-tiered architecture separates the
content and data from its presentation, making it
easy to implement and integrate new user
interfaces, presentation protocols and devices with
no need to change or reconfigure the application
logic and data. This opens InTouch to third parties,
partners and eases integration with external
applications and Web or voice portals, as well as
allowing for smooth configuration and
customization.
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InTouch multi-services platform can be gracefully
integrated into new or existing voice and data
network components, billing and OSS systems and
other infrastructure supporting best-of-breed vendor
products. With InTouch, providers can leverage a
single platform to offer a rich suite of value-added
messaging services - no need to gamble on any
single “killer” application. With InTouch, providers
simply choose from a list of pre-built services,
mix-and-match services, or even build an off-theshelf application within the service creation
environment.
Multi-Tiered Architecture
Content Tier
Provisioning
Message Store
InTouch Platform Tiers Are:
Content Tier: Where the application data and the
provisioning information reside, in email and
database servers. The content is extremely robust,
highly reliable, and secure.
Application Logic Tier: The “central nervous
system” of the platform, where all application logic
and processing is done.
Presentation Tier: This tier converts content and
application logic into the formats required by the
various devices on which it will be presented:
Graphical User Interface (GUI) for PC and Web
visual interface; Telephone User Interface (TUI)
for telephone type devices using interactive voice
response; and Voice User Interface (VUI) using
automatic speech recognition.
Clients: The various devices and clients supported
include, PCs, Web browsers, telephones, mobile
phones, WAP devices, PDAs and iTV.
Suite of Value-Added Services from CTI2
CTI2‘s InTouch offers a suite of pre-built services specially tailored to the mobile and residential market
and to the business and hosted services market. Services can be mixed and matched or customized.
Home Services
Hosted Services
For mobile and residential users
For Business customers
Voicemail Services Suite
OPENVoicemail based on open architecture and
standard protocols.
VoicemailPLUS is enhanced voicemail functionality
plus visual access via Web and PC.
Hosted Unified Communications
One unified mailbox for voice, fax and email
messages. Messages are retrieved, forwarded and
managed through an office email client, Web or
telephone. Real time communications with “Find
Me” and “Follow Me” services.
Fax Services
Eliminate the fax machine...receive and send faxes
from the Web or PC using a Virtual Fax Number
(VFN).
Enhanced Email
Access email and listen to messages over the phone
using Text-to-Speech (TTS). Receive SMS notifications
of new messages to mobile phones.
Unified Messaging
One mailbox for all types of messages, accessible
from any device, anywhere, at any time.
Multimedia Messaging
Voice, text, images and video.
Home
Fax Services
Send and receive faxes from the Web client or PC,
via a Fax server. View faxes on PC screen, save to
disk, send to printer, or forward as email.
Email & Calendar Services
Access and notifications of office email and
calendar (MS Exchange®, Lotus®) via fixed line
or mobile phone.
Hosted Voicemail
All standard enterprise voicemail features; plus
smart SMS notifications, auto-forward voicemail
to office email (Outlook®, Lotus); and access to
voicemail mailbox via Web.
Business
Scalability
InTouch platform is scalable from
thousands to millions of subscribers.
This scalability is enabled by multitiered, distributed application servers
that are symmetrical, interchangeable,
interoperable and homogenously
accessible.
High Availability
InTouch system architecture was
specially designed for telco-grade
standards, providing high availability
uptime of 99.999%. The system
architecture includes: no single point
of failure, N+1 and N+N redundancy,
server clustering, load balancing and
redundant hardware components.
Service Creation Environment
InTouch service creation tools enable
to build or customize pre-packaged
cutting-edge messaging applications
and class of services to fit the needs
of the service provider's subscribers
and business customers.
Interoperability
InTouch platform is based on open
industry standard protocols and APIs
enabling to leverage any existing
infrastructure equipment and any third
party components as well as easily
integrate with existing platforms such
as customer care, operations and
billing systems.
Manageability
Fax
Voicemail
Email
MMS
Unified
Messaging
Hosted
Voicemail
Hosted
fax
Hosted
Email
Hosted
Unified
Communications
InTouch Platform
The Revenue Opportunity
The business case for InTouch platform is simple and
clear. With InTouch, providers can realize fast ROI
by using an open, standards-based platform to offer
enhanced, attractive and sought-after value-added
services. With InTouch, service providers can enjoy
increased revenues by offering services that will drive
up existing airtime usage, phone calls traffic, voice
and data access, monthly subscription fees, SMS and
other transactions. With InTouch, providers can shake
off the restrictions of legacy platforms and continually
add new and advanced value-added services that will
attract new subscribers, increase subscriber loyalty
and satisfaction through “sticky” and personalized
services. InTouch provides the tools providers need
to dominate the lucrative value-added services market.
Service Providers Benefits:
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Increase and generate new revenue streams
Fast ROI and increase ARPU
Telco-grade platform – scalability, reliability and security
Value-added services for both private and business customers
Smooth migration and integration with existing infrastructure
Fine-tune services for market segments
Service creation environment
InTouch Operation, Maintenance,
Administration and Provisioning
(OMA&P) tools provide a central
access point for managing,
configuring, provisioning and
reporting. The platform provides real
time monitoring and tracing of all
system components, provisioning,
authorizations profiles for individuals
and groups and reports of system
performance and usage.
Security
InTouch platform fully covers all
aspects of security. Data and traffic
are protected through firewall
protection, intrusion detection,
authentication, anti-virus and secured
sessions (SSL). Servers are divided into
militarized (MZ) and demilitarized
(DMZ) zones to secure core
components.
Branding and Customization
InTouch provides powerful branding
and customization capabilities,
allowing service providers and valueadded resellers (VARs) to build unique
applications and branded services
with customer specific look and feel,
localization and functionality.
Titan.co.il
InTouch Technical Specifications:
Supports any standard email and directory
Telephony
VoIP
Web
Speech Compression
Open APIs in XML, SOAP
Security
SMTP/POP-3/IMAP-4, LDAP, MAPI
E1/T1, ISDN, PRI, SS7, R2MFC, SMDI, Fax G3, SMPP, SNPP, TAP
H.323, SIP, Gateways, Gatekeepers, FoIP: T.37, T.38, VoiceXML
HTML, WML, XML, WAP, Java
G.711, G.723, G.726, TrueSpeech, GSM, WAV
Provisioning API (PAPI), Messaging API (MAMI)
Secured login using SSL; Authentication of subscribers, Firewall, DMZ protection;
Intrusion, detection, denial of service, Anti-Spam and Virus detection
Operation, Maintenance,
Administration & Provisioning
(OMA&P)
Central provisioning, administration and configuration; fault management, SNMP
statistics and traps, remote operation and maintenance; performance (usage)
management and reports; transactions and billing records (CDRs)
About CTI2
CTI2 develops and markets open, standards-based enhanced Messaging and Communications Platforms deployed worldwide by service providers and
enterprises. For service providers, CTI2’s InTouch™ platform provides a unique telco-grade solution that enables rapid deployment of customized suites of
the value-added messaging services that end users desire. CTI2’s W.W.Office™ enterprise platform enables businesses to enhance their employees’ productivity
and improve customer service while reducing the cost of ownership. As a market leader, CTI2’s platforms fully integrate data and voice messaging services
over Internet, Intranet, PSTN, cellular, cable and enterprise networks. CTI2 partners with industry-leading companies to provide integration, service and
support around the world. CTI2 can be found on the World Wide Web at www.cti2.com.
w w w. c t i 2 . c o m
CTI Squared Inc.
U.S.Headquarters
2929 Campus Drive, Ste 410
San Mateo, CA 94403, USA
Tel: +1 800 257 0666
Email: [email protected]
CTI Squared Ltd.
Corporate Headquarters
5 Sapir Street P.O.Box 12112
Herzlia Pituach, 46733 Israel
Tel/Fax: +972 9 960 5200
Email: [email protected]
CTI2, the CTI2 logo, InTouch, W.W.Office and/or other CTI Squared products referenced herein are either registered trademarks or trademarks of CTI Squared Ltd.
in the U.S. and/or other countries. Other product and brand names may be trademarks or registered trademarks of their respective owners.