Media5-fone iPhone - Media5 Wiki
Transcription
Media5-fone iPhone - Media5 Wiki
User’s Guide Media5-fone Version 2.14 March 16, 2012 Copyright © 2012 Media5 Corporation (Media5) This document contains information that is confidential and proprietary to Media5. Media5 reserves all rights to this document as well as to the Intellectual Property of the document and the technology and know-how that it includes and represents. This publication cannot be reproduced, neither in whole nor in part, in any form whatsoever, without written prior approval by Media5. Media5 reserves the right to revise this publication and make changes at any time and without the obligation to notify any person and/or entity of such revisions and/or changes. User’s Guide – Media5-fone List of Acronyms List of Acronyms 3G 4G AGC FQDN LDAP RFC SDES SIP SRTP TCP TLS VoIP Wi-Fi WLAN SIP Softphone Application 3rd Generation cellular data network. 3rd Generation cellular data network. Automatic Gain Control Fully Qualified Domain Name Lightweight Directory Access Protocol Request For Comment Session Description Protocol Security Descriptions for Media Streams Session Initiation Protocol Secure Real-Time Transport Protocol Transport Control Protocol Transport Layer Security Voice over Internet Protocol Wireless IEEE802.11 a, b or g network Wireless Local Area Network ii User’s Guide – Media5-fone List of Figures List of Figures List of Figures Figure 1: Accessing the Wi-Fi Settings....................................................................................................................................... 10 Figure 2: Home Screen .............................................................................................................................................................. 11 Figure 3: Configuration Wizard ................................................................................................................................................... 11 Figure 4: New SIP Account ........................................................................................................................................................ 12 Figure 5: Starting Media5-fone ................................................................................................................................................... 13 Figure 6: Loading Screen ........................................................................................................................................................... 13 Figure 7: Main Screens .............................................................................................................................................................. 14 Figure 8: Main Screen Components ........................................................................................................................................... 15 Figure 9: No Audio Input Available Notification .......................................................................................................................... 16 Figure 10: More Screen.............................................................................................................................................................. 16 Figure 11: Configure Screen ...................................................................................................................................................... 17 Figure 12: Incoming Call Prompt ................................................................................................................................................ 18 Figure 13: Accepting a Call ........................................................................................................................................................ 19 Figure 14: In Call Quality Feedback ........................................................................................................................................... 19 Figure 15: Manual Number Dialling ............................................................................................................................................ 20 Figure 16: Call Progression ........................................................................................................................................................ 20 Figure 17: Add Contact Button ................................................................................................................................................... 21 Figure 18: Info Screen ................................................................................................................................................................ 21 Figure 19: Calling Using the Favorites Feature .......................................................................................................................... 22 Figure 20: Accessing the Contacts ............................................................................................................................................. 23 Figure 21: Contact's List and Contact’s Details .......................................................................................................................... 23 Figure 22: LDAP Contacts .......................................................................................................................................................... 24 Figure 23: Call Waiting Options .................................................................................................................................................. 25 Figure 24: Making a Second Call ............................................................................................................................................... 26 Figure 25: Second Call – Swapping ........................................................................................................................................... 26 Figure 26: Merging Calls ............................................................................................................................................................ 27 Figure 27: Transfer Call.............................................................................................................................................................. 28 Figure 28: Transferring a Call ..................................................................................................................................................... 28 Figure 29: Transfer Call.............................................................................................................................................................. 29 Figure 30: Transfer Call Options ................................................................................................................................................ 29 Figure 31: Transferring a Call ..................................................................................................................................................... 30 Figure 32: Transferring a Call ..................................................................................................................................................... 30 Figure 33: Accessing the Recents List ....................................................................................................................................... 31 Figure 34: Incoming Call in Background..................................................................................................................................... 32 Figure 35: Accessing the Voicemails.......................................................................................................................................... 33 Figure 36: Rate the Media5-fone ................................................................................................................................................ 34 Figure 37: Settings Screen ......................................................................................................................................................... 35 Figure 38: Accounts Screen ....................................................................................................................................................... 37 Figure 39: Accounts Screen ....................................................................................................................................................... 37 Figure 40: Codecs Screen .......................................................................................................................................................... 42 Figure 41: SIP Traces Screen .................................................................................................................................................... 43 SIP Softphone Application iii User’s Guide – Media5-fone List of Figures Figure 42: Feature Purchase View ............................................................................................................................................. 43 Figure 43: Information View ....................................................................................................................................................... 44 Figure 44: Help View .................................................................................................................................................................. 45 Figure 45: Invite Friends View .................................................................................................................................................... 45 Figure 46: Favorites Screen ....................................................................................................................................................... 46 Figure 47: Adding a Favorite Entry ............................................................................................................................................. 47 Figure 48: Calling a Favorite Entry from the Settings ................................................................................................................. 47 SIP Softphone Application 4 User’s Guide – Media5-fone Table of Contents Table of Contents 1. 1.1 1.2 1.3 1.4 1.5 2. 2.1 2.2 2.3 2.4 3. 3.1 3.2 3.3 3.4 3.5 3.6 4. 4.1 4.2 4.3 4.4 4.5 4.6 4.7 4.8 5. 5.1 INTRODUCTION -------------------------------------------------------------------------------------------------------------------- 7 Third-Party Software Copyright Information .................................................................................................. 7 Media5-fone Free Edition .............................................................................................................................. 7 Media5-fone Main Features ........................................................................................................................... 8 Devices and Operating System Versions ...................................................................................................... 9 Supported Devices......................................................................................................................................... 9 GETTING STARTED ------------------------------------------------------------------------------------------------------------- 10 Configuring VoIP Network Service .............................................................................................................. 10 Configuring Wi-Fi Access Points ................................................................................................................. 10 First Start-Up of the Media5-fone ................................................................................................................ 11 Starting the Media5-fone Application ........................................................................................................... 13 INTERFACE COMPONENTS DESCRIPTION ----------------------------------------------------------------------------- 15 Phone Number Area .................................................................................................................................... 15 Full Keyboard Access Button ....................................................................................................................... 15 Dial Pad ....................................................................................................................................................... 15 Add Contact Button ...................................................................................................................................... 15 Call Button ................................................................................................................................................... 16 Navigation Bar ............................................................................................................................................. 16 USING THE MEDIA5-FONE---------------------------------------------------------------------------------------------------- 18 Receiving a Call ........................................................................................................................................... 18 4.1.1 Declining a Call ............................................................................................................................... 18 4.1.2 Accepting a Call .............................................................................................................................. 19 4.1.3 In Call Network Quality Feedback ................................................................................................... 19 Placing a Call ............................................................................................................................................... 20 4.2.1 Dialing a Number ............................................................................................................................. 20 4.2.2 Adding a New Contact..................................................................................................................... 21 4.2.3 Calling Using the Favorites Feature ................................................................................................ 22 4.2.4 Calling a Contact ............................................................................................................................. 23 4.2.5 Calling a Contact Using LDAP ........................................................................................................ 24 4.2.6 Redial .............................................................................................................................................. 24 4.2.7 Call Waiting ..................................................................................................................................... 25 4.2.8 Second Call ..................................................................................................................................... 26 4.2.9 Merging Calls .................................................................................................................................. 27 4.2.10 Transferring a Call ........................................................................................................................... 28 4.2.11 Recents (Call History) ..................................................................................................................... 31 iOS4/5 Multitasking Support ........................................................................................................................ 32 Editing a Contact’s Details ........................................................................................................................... 32 Voicemail ..................................................................................................................................................... 33 Putting the Application in Background ......................................................................................................... 33 Rating the Application .................................................................................................................................. 34 Exiting the Application.................................................................................................................................. 34 ADDITIONAL SETTINGS (MORE VIEW) ----------------------------------------------------------------------------------- 35 Configuring your Settings ............................................................................................................................ 35 5.1.1 Settings Definition ........................................................................................................................... 35 SIP Softphone Application 5 User’s Guide – Media5-fone 5.2 5.3 5.4 5.5 5.6 Table of Contents 5.1.2 Activating an Account ...................................................................................................................... 37 5.1.3 Creating an Account ........................................................................................................................ 37 5.1.4 Battery Optimization ........................................................................................................................ 41 5.1.5 Dial Rules Examples ....................................................................................................................... 42 5.1.6 Codec Settings ................................................................................................................................ 42 Accessing SIP Traces .................................................................................................................................. 43 Feature Purchase View................................................................................................................................ 43 Getting More Information on the Application ............................................................................................... 44 Getting Help ................................................................................................................................................. 45 Inviting Friends............................................................................................................................................. 45 6. CONFIGURING YOUR FAVORITES ----------------------------------------------------------------------------------------- 46 7. LISTENING TO MUSIC WHILE USING THE MEDIA5-FONE --------------------------------------------------------- 48 8. BLUETOOTH AND EXTERNAL SPEAKER ------------------------------------------------------------------------------- 49 9. INDEX -------------------------------------------------------------------------------------------------------------------------------- 50 SIP Softphone Application vi User’s Guide – Media5-fone Introduction 1. Introduction Thank you for using the Media5-fone application. The Media5-fone is an application that runs on an Apple iPhone telephone, iPad or iPod Touch device. It is a SIP Client (softphone) that enables users to make and receive VoIP (Voice over Internet Telephony) calls. VoIP calls are calls established by using a Wi-Fi or 3G/4G mobile packet data network coverage using the IP technology of the Media5-fone. This manual describes how to configure and use the Media5-fone application. It does not describe how to operate the other functionalities of the iOS device. Please refer to the iOS device’s documentation for details on how to operate it. 1.1 Third-Party Software Copyright Information The Third Party Software Copyright Information for Media5-fone lists the third-party software modules used in the Media5-fone along with any copyright and license information. This document is available at: http://www.media5corp.com/repository/common%20manuals/Third-Party_Software_Copyright_Information_Media5fone.pdf. 1.2 Media5-fone Free Edition A trial edition of the Media5-fone is available on the App Store. This free edition has the following limitations: Banners. Cannot add more than one SIP account. Supports only the following codecs : G.711 uLaw, G.711 aLaw and iLBC The table below highlights the feature differences between Media5-fone Free Edition and the Pro Edition. Free Edition Pro Edition √ √ Codecs G.711 Enhanced G.711, G.722 & iSAC G.729 A&B iLBC O 3 √ O 1 O1 √ √ √ √ Calls Make/Receive Call √ 2nd Call Call Waiting Call Transfer O2 √ √ √ 3-way Local Conference Call Features Multiple SIP Accounts No Ad Banner Security (TLS & SRTP w/SDES) O3 √ O 3 √ O 4 √ List of Options O1: G.729ab codec can be optionally purchased (both for Free and Pro Editions). O2: Supplementary Telephony Services can be optionally purchased (Telephony Pack) (Free Edition only). 3 O : Support of multiple SIP accounts and Ad-free application can be optionally purchased (Unlock) (Free Edition only). SIP Softphone Application 7 User’s Guide – Media5-fone Introduction O4: Support of SIP over TLS and SRTP with SDES for secure VoIP Calls can be optionally purchased (Secure Comm. Pack) (Free Edition only). Please use the InApp Unlock feature (Feature Purchase View) to remove these limitations. Messages in the application will pop up to indicate which functionality you must purchase for the action you are trying to perform. You may instead reinstall the paid edition to get the full benefit of the Media5-fone application. Note: Running the Media5-fone Free and Pro editions at the same time on your iOS device is not supported. 1.3 Media5-fone Main Features High Definition & Wideband Voice Quality: o High Definition (HD) voice quality with the iSAC Codec compatible with a Gizmo5 account or any other iSAC compatible SIP Server. o Wideband audio quality with the G.722 Codec. Highly interoperable. Telephony/Communications Features: o Make and Receive VoIP Calls over Wi-Fi and 3G/4G o SIP URI Dialing support (e.g. sip:[email protected]) o Call Waiting nd o 2 Call o Call Transfer o 3-way local conference call o Call Toggle o Audio routing (Loudspeaker / Handset / Bluetooth / Wired Headset) / Mute o Complete access to the native contact list o Favorites / Speed Dial o Call History / Contact management o Voicemail integration / notification (SIP MWI) o Hold / Resume / Redial o In call contact display picture o DTMF (SIP INFO / RFCs 2833/4733 / RTP Inband) o Codecs: G.711 (uLaw & ALaw), iLBC, Enhanced G.711, G.722 (Wideband), iSAC (HD), G.729 o UDP/TCP/TLS signalling transports o SRTP with SDES (secure VoIP calls) o Notification Center Support for missed calls, voicemail and registration status. Easy to setup & configure: o In-application settings o Flexible Codec configuration and easy prioritization o Authentication Username o Configurable dial plan o Configurable DTMF method (SIP INFO / RFCs 2833/4733 / RTP Inband) o Pre-configured list of SIP Service Providers o Multiple SIP accounts o Selectable ring tone o Customizable tab bar o Configurable Acoustic Echo Cancellation / Automatic Microphone Gain Control Control / Noise Suppression Other: o Keep alive mechanism to maintain NAT/FW pinholes and bindings SIP Softphone Application 8 User’s Guide – Media5-fone o o o o o 1.4 Introduction SIP Traces Direct access to Help and Support (send SIP traces to Media5 tech support) Configurable rPort option / Registration Timer / Display Name (Local Caller-ID information) VPN Support Supports Multitasking. Devices and Operating System Versions Media5-fone is designed for iOS versions 4.x or later, including 5.x. 1.5 Supported Devices Media5-fone follows Apple’s roadmap for maintenance of its devices. The table below details the current Apple product catalog. This information is taken from http://en.wikipedia.org/wiki/List_of_iOS_devices. Device Latest version released by Apple iPad iOS 5.0 iPad 2 iOS 5.0 iPhone 3G iOS 4.2.1 iPhone 3GS iOS 5.0 iPhone 4 Limitations iOS 5.0 nd iOS 4.2.1 Requires external headset and Microphone. rd iPod touch 3 iOS 5.0 Requires external headset and Microphone. iPod touch 4th iOS 5.0 iPod touch 2 SIP Softphone Application 9 User’s Guide – Media5-fone Getting Started 2. Getting Started This section describes how to prepare your iOS device for the Media5-fone application. 2.1 Configuring VoIP Network Service You must obtain a VoIP network service configuration prior to using the Media5-fone application. Please ask your IT department or SIP service provider for the SIP Server configuration, user name and password. Note that the Media5-fone has a preconfigured list of SIP providers. 2.2 Configuring Wi-Fi Access Points The Media5-fone requires the availability of a Wi-Fi network to work properly. Therefore, you need to create one or more proper Wi-Fi access points. Note On the iPhone telephone, when no configured access points are available, the 3G/4G network of the telephony provider will be used if the application’s settings allow it. To configure a Wi-Fi access point (see your iOS device user guide for more information): 1) Access the Settings application from the iOS device’s home screen. 2) Tap the Wi-Fi option. 3) Tap the access point to use and enter the password if prompted to. Figure 1: Accessing the Wi-Fi Settings SIP Softphone Application 10 User’s Guide – Media5-fone 2.3 Getting Started First Start-Up of the Media5-fone Note: If you are upgrading your Media5-fone application, please skip to the next section. The current section details the first start up of the Media5-fone for installations that are not updates. This version of the Media5-fone introduces a Configuration Wizard which will guide you through the setup of the application in order to help you make free calls fast! To start the application, look for the Media5-fone application on the home screen, then tap on it as illustrated in Figure 2. Figure 2: Home Screen Once the application is initialized, it detects that it is the first time it starts and displays the screen depicted in Figure 3. When you are ready to start the configuration process, tap the Start button at the top-right corner. Figure 3: Configuration Wizard The first step is to decide what type of account you will use. You have the choice between: a manually defined account one of the multiple pre-configured IP PBXs and SIP Application Servers accounts. SIP Softphone Application 11 User’s Guide – Media5-fone Getting Started one of the multiple pre-configured Internet Telephony Service Providers accounts. Note: The Media5-fone DOES NOT create accounts automatically with any provider. YOU will need to apply for a service contract with the provider you select to use. Media5 Corporation is not affiliated with any of the providers listed in the configuration wizard. The list is merely a convenience to ease the application's setup. Providers that wish to be listed here should contact Media5’s Technical Assistance Center. If you already own a SIP account on your company’s VoIP server, you do not need any additional SIP provider account. Please contact your IT department to help you configuring your SIP account into the Media5-fone. Figure 4: New SIP Account Once you have selected your actual SIP provider, tap it. The Media5-fone requests your credentials (user name and password) and applies predefined configuration's values that are known to work with the selected SIP provider. Should you need to change any settings for your account, you will be able to do so once the configuration wizard is finished. If your SIP provider is not listed or you prefer to manually configure your account, tap on the Define manually entry at the top of the list. Refer to Creating an Account for details on each and every account parameters that are customizable in this mode. Note: Media5 Corporation is interested in hearing from you should your provider be unlisted. Media5 would like to get the most complete list of SIP providers around the world. Should you encounter any issue with a pre-configured provider account or if your provider is not listed, please contact our Technical Assistance Center. No matter if you used a pre-configured or manually defined account, once you have entered all required information, tap the Done button and you will be all set. SIP Softphone Application 12 User’s Guide – Media5-fone 2.4 Getting Started Starting the Media5-fone Application Note: If you upgraded the application from a very old version, be advised that the settings are now inside the application and no longer in the system's settings application. However, your existing settings will be transferred and kept across the update. Please access the settings entry in the More tab to make sure all settings have properly transferred. To start the Media5-fone application, tap its icon in the iOS device’s Home screen. Figure 5: Starting Media5-fone While the Media5-fone is initializing, the screen depicted in Figure 6 is displayed. Figure 6: Loading Screen SIP Softphone Application 13 User’s Guide – Media5-fone Getting Started Once the initialization sequence is completed, the main screen, as selected in the settings, is displayed. Figure 7: Main Screens SIP Softphone Application 14 User’s Guide – Media5-fone Interface Components Description 3. Interface Components Description The Media5-fone is separated in three components: the navigation bar, the dial pad and the phone number area. Figure 8: Main Screen Components Phone Number Area Show keyboard button Dial Pad Add Contact Button Call Button Navigation Bar 3.1 Phone Number Area The Phone Number area shows the number you are currently dialling as well as the name of the account to which you are currently registered (upper left). 3.2 Full Keyboard Access Button The little keyboard icon on the right of the phone number area allows you to access a full keyboard. The full keyboard allows you to dial any SIP URI, not just a phone number. For instance, a SIP URI could be something similar to: sip:[email protected]. 3.3 Dial Pad The dial pad is used to dial the number you want to call. See Using the Media5-fone for more details. 3.4 Add Contact Button This button allows you to add the number you just dialed as a new contact. See Adding a New Contact for more details. SIP Softphone Application 15 User’s Guide – Media5-fone 3.5 Interface Components Description Call Button The Call button lets you know whether or not the Media5-fone is ready to make VoIP calls. If the button is green, you can proceed. If the button is red, there may be a problem with your Wi-Fi network settings or there is no Wi-Fi / 3G/4G coverage in your area. See Configuring Wi-Fi Access Points for more details. Note On iPod Touch devices, the Call button may be green but calls are blocked nevertheless. This situation occurs when you forget to plug-in your microphone. A popup window indicates this at application startup or at any time you attempt a call, as depicted in Figure 9. Figure 9: No Audio Input Available Notification 3.6 Navigation Bar The navigation bar allows easily switching between the dialer and the contacts list, call history, voice mail and many other screens. Figure 10: More Screen The Favorites entry lets you assign Favorites to the keypad button and quickly call them. SIP Softphone Application 16 User’s Guide – Media5-fone Interface Components Description The Settings entry displays a screen where you can adjust the application’s settings as well as your accounts settings. The SIP Traces entry displays the SIP packets exchanged with your server so far. The Feature Purchase entry allows you to buy additional features for your Media5-fone. The About entry shows more information about the application. The Help entry provides a link to this user guide, and a FAQ. It also allows to quickly contact Media5-fone‘s support. The Invite Friends entry lets you invite friends, family and colleagues to use the Media5-fone. Note that the navigation bar is customizable. You can move the following views around by tapping the Edit button (top right): Recents Voicemail Favorites Figure 11: Configure Screen You can perform two types of changes: Drag one of the icons on the top to the navigation bar at the bottom. To replace an icon, drag the new icon over it until it glows white. Move icons in the navigation bar by dragging them horizontally in order to change their position on the bar. SIP Softphone Application 17 User’s Guide – Media5-fone Using the Media5-fone 4. Using the Media5-fone The following sections describe how to use the Media5-fone application on a daily basis. 4.1 Receiving a Call Once the Media5-fone has been started and the dial button is green, it is ready to receive calls. When an incoming call arrives, the window depicted in Figure 12 appears. This window indicates the caller’s ID (at the top) and caller’s picture if any is set in the contacts. If the contact matching the incoming call has no picture, none is displayed. This window proposes to Decline or Accept the incoming call. Figure 12: Incoming Call Prompt 4.1.1 Declining a Call When you decide to decline an incoming call, you are taken back to the last displayed screen. Usually, on a corporate SIP network, this will forward the incoming call to your voicemail. SIP Softphone Application 18 User’s Guide – Media5-fone 4.1.2 Using the Media5-fone Accepting a Call When you decide to accept the incoming call and the call is fully established, the status changes to indicate that a VoIP call is in progress. The in-call feature buttons are displayed and you can terminate the call by tapping the End Call button. Figure 13: Accepting a Call 4.1.3 In Call Network Quality Feedback The In Call Quality Feedback indicates the quality of your call. It also displays the codec currently used, as well as whether or not this codec is HD. Please note that you can tap the quality bars and a message will be displayed. Figure 14: In Call Quality Feedback SIP Softphone Application 19 User’s Guide – Media5-fone 4.2 Using the Media5-fone Placing a Call The Media5-fone offers four ways of performing a VoIP call. You can: 4.2.1 Manually dial a number by using the dial pad; Use the favorites feature; Select a contact from your contact list or Select an entry from the Recents list. Dialing a Number Manually dialing a number consists of tapping on the numbers of the dial pad and tapping the Call button to call the number (see Figure 15). Figure 15: Manual Number Dialling Once the Call button has been tapped, a status window appears and indicates the call progression. You can end the call by tapping the End Call button. Figure 16: Call Progression SIP Softphone Application 20 User’s Guide – Media5-fone 4.2.2 Using the Media5-fone Adding a New Contact You can add the number you just dialed as a new contact by tapping the Add Contact button. Figure 17: Add Contact Button The Info screen displays. Figure 18: Info Screen You have the choice to create a new contact with the number dialed or add it to an existing contact. The Media5-fone contacts view allows inline editing of the contacts. This works exactly as in the iOS device’s native Contacts application. Refer to the iOS device documentation for details on contact edition. SIP Softphone Application 21 User’s Guide – Media5-fone 4.2.3 Using the Media5-fone Calling Using the Favorites Feature To make a call by using the Favorites feature, hold the corresponding keypad button for 1 or more seconds and it will automatically call the favorite entry associated with that button. The keypad numbers 2 to 0 as well as the * and # characters can be used for the favorites feature. Number 1 is reserved for voicemail dialing. It will automatically call your voicemail if your number is configured (see Voicemail for more details). The Voicemail number must be configured – see the VM Number parameter in section Creating an Account. The Favorites screen icons map to the keypad buttons. In the example below, keypad buttons 1, 5, *, and # are associated with Favorites because their corresponding Favorites location actually has a Favorite defined. The numbers in red correspond to the keypad characters. When you add a Favorite, it is automatically mapped to the corresponding keypad character. You can also tap the relevant picture in the Favorites screen and the Media5-fone automatically calls this Favorite. Figure 19: Calling Using the Favorites Feature 1 2 3 4 5 6 7 8 9 * 0 # Refer to Configuring your Favorites for instructions on how to add Favorites. SIP Softphone Application 22 User’s Guide – Media5-fone 4.2.4 Using the Media5-fone Calling a Contact To call a contact, you need to access the contacts list by tapping the Contacts tab in the navigation bar (see Figure 20). Figure 20: Accessing the Contacts This displays the contact list (Figure 21). You can search the list for a particular contact by entering text in the search field. Tap on the contact to call. This shows the contact’s details. To call the contact, tap on the contact’s number you want to call. This brings the call status windows as depicted in Figure 16. Once the call is over, the user is brought back to the contact’s details. Figure 21: Contact's List and Contact’s Details SIP Softphone Application 23 User’s Guide – Media5-fone 4.2.5 Using the Media5-fone Calling a Contact Using LDAP The Media5-fone supports the LDAP contacts, i.e. if your iOS device is configured to work with the Microsoft Exchange server, you can search contacts in a central directory located on a server. In the All Contacts view, tap the Groups button, then your email address at the bottom of the screen. In the next screen that appears, you can search for contacts within your company’s central directory. If this option is not present; contact your IT department. Figure 22: LDAP Contacts 4.2.6 Redial Tap the Call button to redial the last number called. Note: The Phone Number Area must be empty to enable the Redial feature. The Redial feature cannot be used after restarting the application. SIP Softphone Application 24 User’s Guide – Media5-fone 4.2.7 Using the Media5-fone Call Waiting Note: In Media5-fone free edition, this feature is available only once the “telephony pack” feature has been purchased. The Media5-fone supports Call Waiting. If you are already in a call and someone calls you, the following action popup will display. Figure 23: Call Waiting Options It indicates who is calling and offers you three options: Decline rejects the second call altogether and the current call continues. Hold + Accept holds the current call and connects the second. The Hold button will be modified to toggle between calls. You can also tap on the call status line for the call to activate, much like in the native Phone application of the iPhone. End Call + Accept terminates the current call and connects the second one. This effectively replaces the current call with the new one. You can also define whether or not the call waiting feature is enabled. See Settings Definition for more details. SIP Softphone Application 25 User’s Guide – Media5-fone 4.2.8 Using the Media5-fone Second Call Note : In Media5-fone free edition, this feature will be available only when the “telephony pack” feature has been purchased. Along with the call waiting feature, the Media5-fone also allows establishing a second call. While you are in call, tap the + button and a popup window appears. Figure 24: Making a Second Call The green bar at the top allows you to cancel the 2nd call and return to your call. The 2nd call window allows you to call a contact from your Favorites, the iOS device’s contacts, the call history or dial a number or SIP URI. Once you select the contact to call or tap the dial button on the dial pad, the current call is held and the new call is established. You can swap between calls by using the Swap button. Figure 25: Second Call – Swapping SIP Softphone Application 26 User’s Guide – Media5-fone 4.2.9 Using the Media5-fone Merging Calls Note: In Media5-fone free edition, this feature will be available only when the “telephony pack” feature has been purchased. Along with the second call feature, the Media5-fone also allows establishing a 3-way local conference. You can merge calls in two ways: When in a call, use the second call feature to make a new call (Second Call). Once both calls are established, create the conference by using the Merge button. When in a call, if another participant is calling you, tap the Hold + Accept button as described in Call Waiting. Once both calls are established, create the conference by using the Merge button. Figure 26: Merging Calls To terminate a conference, tap the split button. It is also possible to leave a conference without terminating the calls to the other two peers by tapping End Call and then selecting Link Calls Together. SIP Softphone Application 27 User’s Guide – Media5-fone Using the Media5-fone 4.2.10 Transferring a Call Note: In Media5-fone free edition, this feature will be available only when the “telephony pack” feature has been purchased. The Media5-fone also allows transferring a call to a third party using the following two methods. 4.2.10.1 Blind Transfer The Blind Transfer method lets you transfer the current call to a selected phone number without announcement: 1) While you are in a call, tap the transfer button. Your call is automatically put on hold. Figure 27: Transfer Call A popup window appears: Figure 28: Transferring a Call 2) The green bar at the top allows you to cancel the transfer process and return to your call. Select the transfer destination from your Favorites, the iOS device’s contacts, the call history or dial a number or SIP URI. 3) Once you select the contact to call or tap the dial button on the dial pad, the Media5-fone blindly transfers your call to that destination. SIP Softphone Application 28 User’s Guide – Media5-fone Using the Media5-fone Note : This transfer method does not allow you to announce your intention to the destination’s phone number. 4.2.10.2 Blind Transfer with Multiple Calls While in multiple calls, the Blind Transfer method lets you transfer the current call without announcement: 1) While you are in a call, tap the transfer button. Your call is automatically put on hold. Figure 29: Transfer Call You have three options: Figure 30: Transfer Call Options Cancel dismisses the call transfer and the current call continues. To Call # lets you transfer the current call to another call on hold. To Other lets you select another number. A popup window appears: SIP Softphone Application 29 User’s Guide – Media5-fone Using the Media5-fone Figure 31: Transferring a Call 2) The green bar at the top allows you to cancel the transfer process and return to your call. Select the transfer destination from your Favorites, the iOS device’s contacts, the call history or dial a number or SIP URI. 3) Once you select the contact to call or tap the dial button on the dial pad, the Media5-fone blindly transfers your call to that destination. Note: This transfer method does not allow you to announce your intention to the destination’s phone number. 4.2.10.3 Attended Transfer The Attended Transfer method lets you transfer the current call to a selected phone number and lets you announce your intention to the destination’s phone number: 1) While you are in a call, tap the + button. Your call is automatically put on hold. A popup window appears: Figure 32: Transferring a Call 2) The green bar at the top allows you to cancel the transfer process and return to your call. Select the transfer destination from your Favorites, the iOS device’s contacts, the call history or dial a number or SIP URI. SIP Softphone Application 30 User’s Guide – Media5-fone Using the Media5-fone 3) Once you select the contact to call or tap the dial button on the dial pad, the Media5-fone calls that number. 4) When the destination answers, you can announce the fact that you are about to transfer a call to this new destination. 5) At this point you may decide to complete or abort the transfer process: o Complete the transfer: Tap the transfer button. The calls are automatically linked together and terminated on your end. o Abort the transfer: Tap the End Call button. The current call is terminated and you can get back to your original call. 4.2.11 Recents (Call History) The Recents screen lists all the calls you have made and received, as well as the calls you have missed. The calls are listed in four tabs called Out, In, Missed, and All. You can move from one section to the other by tapping the section buttons at the top. Note that the Recents icon shows the number of missed calls. 1) In the Media5-fone application, tap the Recents icon. Figure 33: Accessing the Recents List The list of calls is displayed. You can delete all entries in a tab by tapping the Clear button. SIP Softphone Application 31 User’s Guide – Media5-fone 4.3 Using the Media5-fone iOS4/5 Multitasking Support The Media5-fone supports multitasking: When tapping the Home button, the application is put in background and it is possible to receive calls. Caution The application is still running and consumes energy (battery). You should close the application if you are not expecting VoIP calls in order to avoid depleting the battery. See Battery Optimization for more details. Figure 34: Incoming Call in Background A VoIP call is put on hold upon receiving an incoming GSM call. When the GSM call is terminated, the Media5-fone application is put back on and the user may resume his VoIP call. See the iOS4/5 or the task manager documentation for more details on multitasking and the iOS devices that support it. 4.4 Editing a Contact’s Details The Media5-fone contacts view allows inline editing of the contacts. This works exactly as in the iOS device’s native Contacts application. Refer to the iOS device documentation for details on contact edition. SIP Softphone Application 32 User’s Guide – Media5-fone 4.5 Using the Media5-fone Voicemail The Voicemail button provides the current number of new Voicemails. The voicemail view shows the number of new messages as well as the number of saved messages. You can access your voicemail by tapping the Connect to voicemail button. Note: This option is not available when the VM number in not configured; see Creating an Account for more details. Figure 35: Accessing the Voicemails 4.6 Putting the Application in Background Under iOS4/5, tapping the home button puts the application in background. You can still receive VoIP calls. Please note that on an iPod Touch, when the application is in background, an incoming call is ringing and the microphone is unplugged, the application rejects the call. SIP Softphone Application 33 User’s Guide – Media5-fone 4.7 Using the Media5-fone Rating the Application After you have been using the Media5-fone for a while, you will be prompted to rate it in the AppStore. Figure 36: Rate the Media5-fone Tapping the Rate Now button takes you to the AppStore rating section. Thanks for your support! 4.8 Exiting the Application To exit the Media5-fone under iOS4/5, you must use the Task Manager. See the Apple documentation for more details. SIP Softphone Application 34 User’s Guide – Media5-fone Additional Settings (More View) 5. Additional Settings (More View) The following sections describe how to configure some advanced settings as well as how to access some other application features. 5.1 Configuring your Settings You can configure various settings in-app by accessing the Settings view in the More tab. From there, you can set various settings: Create and edit accounts Application Settings Media Configuration Calls Settings Ringtone Figure 37: Settings Screen Please note that the favorites have their own settings view. See Configuring your Favorites for more details. 5.1.1 Settings Definition The following settings are available: Table 1 - Media5-fone Settings Parameter Description Accounts Configure SIP accounts See Creating an Account for more details. Application Settings VoIP over 3G Controls whether or not VoIP is allowed on the 3G network. Important note Some mobile network operators may prohibit or restrict VoIP (Voice Over Internet Protocol) over their data network or impose additional fees and/or charges when using VoIP over their network. Please ask your mobile network operator before enabling the VoIP over 3G SIP Softphone Application 35 User’s Guide – Media5-fone Parameter Additional Settings (More View) Description feature. Please contact the Media5-fone Technical Assistance Center for any concern related to the VoIP over 3G. Starting screen Screen displayed after the application start-up (Dialer or Contacts). Run in Background Controls whether or not the Media5-fone application can be run in the background for iOS devices that support it. If you disable this feature, the application is closed when tapping the main button. This feature has no effect if your iOS device is running iOS3 or if you are using a device that does not support multi-tasking. It could help improve the battery lifetime. See Battery Optimization for more details. Please note that on an iPod Touch, when the application is in background, an incoming call is ringing and the microphone is unplugged, the application rejects the call. DTMF Sounds Indicates whether or not to play a sound when pressing a digit in the main dialer. Note that the mute switch will always be followed. Ringtone Allows you to select the desired ringtone. The modification applies to all subsequent incoming calls. Media Configuration Auto. Gain Control Activates or deactivates the microphone automatic gain control. The AGC effectively reduces the volume if the signal is strong and raises it when it is weaker Echo Cancellation Controls whether or not the Acoustic Echo Cancellation is enabled. This algorithm prevents voice echo from being played in the speaker of the remote user. Noise Suppression Suppresses background noise to improve the call quality of the application. For instance, this parameter could be useful if two callers are using the hands-free feature. You have the following choices: Disabled Low (6 dB attenuation) Medium (10 dB attenuation) High (15 dB attenuation) Very High (20 dB attenuation) Calls Call Waiting Defines whether or not the call waiting feature is enabled. o Enable: The application can handle an incoming VoIP call when in an active VoIP call. o Disabled: The incoming VoIP call is automatically rejected when already in a VoIP call. See Call Waiting for more details. SIP Softphone Application 36 User’s Guide – Media5-fone 5.1.2 Additional Settings (More View) Activating an Account You can activate or deactivate existing accounts by accessing the Configure SIP accounts setting of the Settings view. The Accounts view lists the Active Accounts and the Inactive Accounts. Figure 38: Accounts Screen To activate an account, drag an inactive account into the Active Accounts section. Note that there can only be one active account at a time. Activating an account will deactivate other accounts. To deactivate an account, drag the active account into the Inactive Accounts section. 5.1.3 Creating an Account To create a new SIP account, you must tap the + button at the top right of the Accounts screen. You can either define a new account manually or select from a pre-defined list of SIP providers. If you decide to use a pre-defined SIP provider, tap the proper one in the list. The Media5-fone requests your user name and password, and then applies predefined configuration's values that are known to work with the selected provider. Should you need to change any settings for your account, you can do so by tapping the Accessory Detail Disclosure button on the right of the account name. In that case, the settings defined in Table 2 apply. Figure 39: Accounts Screen SIP Softphone Application 37 User’s Guide – Media5-fone Additional Settings (More View) If your SIP Provider is not listed or you prefer to manually configure your account, tap on the Define manually entry at the top of the list. Refer to Table 2 for account parameters that are customizable in this mode. Note: Media5 Corporation is interested in hearing from you should your provider be unlisted. Media5 would like to get the most complete list of SIP providers around the world. Should you encounter any issue with a pre-configured provider account or if your provider is not listed, please contact our technical support. Table 2 – SIP Account Parameters Parameter Description Account Title Name of the account. Username User name for your account. This is mandatory. Password Password used for authentication. Servers – SIP Server / Domain / Realm Address SIP server’s IP address or domain name. This is mandatory. E.g. sip.myprovider.com. Port SIP server’s port number. The default value is 5060. Servers – Outbound Proxy (optional) Enable Proxy Defines whether or not the proxy server is enabled. Address Proxy server’s IP address or FQDN. Port Proxy server’s port number. Remove Route Header When this option is enabled, the requests are sent directly to the proxy without adding a route header. This fixes interoperability issues with some VoIP providers. Note that this bypasses the standard routing as specified by the SIP protocol. Servers – Transport SIP Transport Defines the transport protocol to use when sending and receiving SIP messages. You have the following choices: UDP TCP TLS Note that only TLS is a secured transport protocol. When selecting TLS, the application automatically switches to the SRTP protocol and uses the SDES key management protocol. Enable SRTP This parameter allows you to define whether to disable SRTP or enable it with SDES. Please note that setting the SIP Transport parameter to TLS automatically enables SRTP, while setting it to TCP or UDP automatically disables it. Note: If you enable SRTP and you receive a call that is not encrypted with SRTP, a message pops up asking you whether or not you want to accept the call, even though this would result in a non-secured communication. TCP/TLS Battery Optimization This feature is available if you have selected TCP or TLS as SIP Transport. It allows you to improve your iOS device’s battery lifetime. To use this feature, you must also do the following: SIP Softphone Application Raise the Registration timer value to 650 seconds or more. 38 User’s Guide – Media5-fone Parameter Additional Settings (More View) Description Disable the Wi-Fi and 3G Keep Alives or lengthen the available intervals. See Battery Optimization for more details. Add transport=tcp This feature is available if you have selected TCP as SIP Transport. When set to On, the Media5-fone will send SIP messages with the “transport” parameter in the Contact header of REGISTERs and INVITEs.set to the TCP transport type. This parameter is for advanced users only. Force SIP Scheme This feature is available if you have selected TLS as SIP Transport. It forces the application to use SIP instead of the secure SIPS. This may be used for older servers that require unsecure SIP even if the connection uses the secure TLS transport protocol. This parameter is for advanced users only. Servers – Other Reg. Timer (sec) The registration timer configures the expiration time to request in SIP Register requests. It is possible for a server to reject the proposed registration expiration time if it is too short, in which case the Media5-fone uses the shortest possible value supported by the server. It is possible for a server to accept the registration while reducing the expiration time, in which case the Media5-fone refreshes the registration based on the server provided expiration time. This parameter is for advanced users only. The Registration timer setting has a significant impact on battery lifetime. See Battery Optimization for more details. Use rport Allows the use of the rport SIP VIA header parameter. Advanced – User Account (optional) Display Name Text to use as your caller ID. This setting may be overridden by your SIP Provider / Server. Auth. Name Authentication name to use when authentication is required. Advanced – Voicemail (optional) Number Phone extension used by the Media5-fone to contact your voice mail box. Subscribe MWI When set to On, this parameter allows sending a SUBSCRIBE message for the voicemail. When set to Off, no SUBSCRIBRE message is sent. Advanced – DTMF (optional) Method Allows the application to send DTMF digits using either: NTE Payload If you have selected the RFC 2833/4733 DTMF Method, this is the SDP payload (the number that identifies packets as being RFC 2833/4733 DTMFs). This number must be between 96 and 125. Do not use the numbers 100 to 103 because they are used as follows: SIP Softphone Application SIP INFO messages RTP Named Telephony Events (NTE, RFC 2833/4733) RTP in-band audio. 100: Enhanced G.711 ulaw 101: Enhanced G.711 alaw 102: iLBC 39 User’s Guide – Media5-fone Parameter Additional Settings (More View) Description 103: iSAC The default value is 125. Advanced – Media Options Codecs Wi-Fi List of active and inactive Codecs available for Wi-Fi calls in order of preference. See Codec Settings for more details. Codecs 3G List of active and inactive Codecs available for 3G calls in order of preference. See Codec Settings for more details. iLBC mode 20 Defines whether or not iLBC mode 20 is enabled. The iLBC codec has two modes (30 [default] and 20). The mode specifies how much of audio data is sent in each RTP packet. Mode 30 uses 30 ms and 20, 20 ms. If you get bad audio with iLBC, try activating this parameter and see if it makes a difference. G.729 VAD Defines whether or not the G.729 VAD (Voice Activity Detection) feature is enabled. This feature is available only if you have purchased the G.729 Codec. See Feature Purchase View for more details. sendrecv on resume This is an interoperability parameter used in hold/unhold scenarios with some servers that do not support receiving “recvonly”. This parameter is for advanced users only. Advanced – Dial Rules Dial “+” as Replaces the + with the specified character (must leave empty to remove the +). See Dial Rules Examples. Prefix to remove Removes the specified prefix. Prefix to add Inserts the specified prefix at the beginning of the string. Advanced – Network Options Local SIP Ports Start Allows you to specify the port range used to receive SIP packets. Local SIP Ports End If you leave the fields empty, the Media5-fone uses a default range of 5060 to 5070. RTP ports Start Allow you to specify the port range to use for incoming RTP streams. The port selection starts at "RTP ports Start" and stops at "RTP ports End" minus "RTP ports Start" divided in 2. This is because the RTCP port is automatically allocated as being RTP Port + 1. Therefore, the NAT/Firewall configuration needs to take this into account and make sure to include “RTP ports End” + 1 as an open port. RTP ports End The range must be sufficient to cover a possibility of 4 simultaneous and instantaneous RTP streams. This allows all call scenarios (2nd call, call waiting, transfer, and conference) to work properly. The Media5-fone does not verify whether or not the range is of sufficient length. However, some call scenarios will not work if the range is not long enough. The Media5-fone does verify if the end port is less than the start port. If the fields are left empty, the Media5-fone uses a default range of 10000 to 10050. SIP Softphone Application 40 User’s Guide – Media5-fone Parameter Keep Alive Additional Settings (More View) Description The Keep Alive mechanism sends messages periodically to the server to ensure that it can still be reached. You can enable or disable the following Keep Alive mechanisms: Wi-Fi Keep Alive 3G Keep Alive You can also set the interval, in seconds, at which Keep Alive requests are sent to verify the server status. You can set 4 different values: UDP – Wi-Fi Interval UDP – 3G Interval TCP/TLS – Wi-Fi Interval TCP/TLS – 3G Interval The Keep Alive settings have a significant impact on battery lifetime. See Battery Optimization for more details. 5.1.4 Battery Optimization The battery lifetime depends on the application’s use. When using a Wi-Fi connection, the more data the iOS device sends and receives, the more the battery is drained. To preserve the battery, you must try to minimize the data sent and received. The following parameters have a significant impact on battery lifetime: Registration timer: The lower the registration value, the more it drains the battery. Keep Alive settings For improved battery lifetime, do the following: Raise the Registration timer value to 650 seconds or more. Disable the Wi-Fi and 3G Keep Alives or lengthen the available intervals. For instance, if you are located in an office and the server is in the same location, you probably do not need the Keep Alive feature because there is no NAT/firewall between your iOS device and the server. Put the TCP/TLS Battery Optimization parameter to On. If you are not expecting VoIP calls, disable the Run in Background feature to terminate the application in background. If possible, ask your IT department and/or provider to reduce the number of automated messages that are sent by the server or PBX to the application. This will avoid depleting the battery. Please refer to your IT department and/or provider to get optimal values. 5.1.4.1 TCP/TLS Battery Optimization Limitations The TCP/TLS Battery Optimization feature effectively puts the application in a standby state to conserve the battery. It awakens the application from time to time to register it to the server. The following are the iOS (Apple Mobile Operating System) limitations to using the TCP/TLS Battery Optimization feature: It only applies when the Keep Alive is disabled and the Registration Timer (Reg. Timer (sec) parameter is 650 seconds or more. Connectivity changes while in background will prevent reception of SIP calls. For instance, if you change WiFi network zone, go from a Wi-Fi network to 3G coverage, or go from 3G coverage to a Wi-Fi network, the application cannot register to the server in the new zone because it is suspended. You thus cannot receive SIP calls. SIP Softphone Application 41 User’s Guide – Media5-fone 5.1.5 Additional Settings (More View) Dial Rules Examples Example 1: John Doe tries to call the number +18198298749 from his contacts. John Doe is logged on his company’s VoIP server. His company asks the user to dial the digit "9" to access external numbers (a trunk), and also requires that the user removes the digit "1". In addition, the server does not support the digit "+". Number dialed: +18198298749 Dial + as: (empty, remove +) Prefix to remove: 1 Prefix to Append: 9 Number after rules: 98198298749 Example 2: John Doe is now on a business trip to the United States and Europe and has connected his Media5-fone to any private US VoIP provider. On the providers’ networks, the number +18198298749 is valid and will be routed without modifications by the user. So John Doe selects the number from his contacts. Number dialed: +18198298749 Dial + as: + Prefix to remove: Prefix to Append: Number after rules: +18198298749 5.1.6 Codec Settings The Accounts view of the Wi-Fi and 3G Codecs lists the Active Codecs and the Inactive Codecs. Furthermore, the Active Codecs lists the Codecs in their preferred order. The preferred Codec is the Codec you want to favour during negotiation. The order in which they are listed is thus important. To change the order of Codecs, tap the icon on the right of one Codec and drag it to the proper location. Repeat the process until the list is properly ordered. To render a Codec inactive, tap the icon on the right of one Codec and drag it to the Inactive Codecs section. To render an inactive Codec active, tap the icon on the right of one Codec and drag it to the Active Codecs section. Figure 40: Codecs Screen SIP Softphone Application 42 User’s Guide – Media5-fone 5.2 Additional Settings (More View) Accessing SIP Traces The SIP Traces entry displays the SIP packets exchanged with your server so far. This information is persistent across execution through the use of backup logs. This information will prove useful when you have difficulties to register with your VoIP provider and you need to contact Media5 Corporation Technical Support. Figure 41: SIP Traces Screen 5.3 Feature Purchase View The Feature Purchase view allows you to purchase any additional feature available for the Media5-fone. In the free version of the Media5-fone, this view currently has three features: Unlock to support multiple SIP accounts and remove the ad banner at the top of the screen Telephony Pack to get the second call feature G.729 Codec to buy this Codec To buy the telephony pack, you must have bought the Unlock feature first. In the regular version of the Media5-fone, this view allows you to purchase the G.729 Codec. Figure 42: Feature Purchase View SIP Softphone Application 43 User’s Guide – Media5-fone Additional Settings (More View) Upon updating from the free version of the Media5-fone or after a version update, tap the Restore Purchases button if your previously purchased features are not enabled. This will sync the application with your App Store account. 5.4 Getting More Information on the Application The About entry gives you access to the information view. It displays information about your current network status, the application version and the legal statement. Figure 43: Information View The network status can be one of the following: Connected: The Media5-fone has found a network but has not yet completed its registration with it. Registered: The Media5-fone has completed registering with the server and can now perform and receive VoIP calls. Not Registered: The Media5-fone has lost its registration with the server because it failed to be refreshed. Not Connected: The Media5-fone did not find a network in order to reach the VoIP server. Note that this state can be displayed even if the iOS device indicates that it is currently connected to a network. When it occurs, it means that the currently connected network cannot be used to communicate with the server. The most likely reason is that the network has no Internet connectivity. Furthermore, you can follow the Media5-fone application on Facebook (http://www.facebook.com/pages/Media5fone/333885977705?v=wall) and Twitter (http://twitter.com/Media5fone). You will get the latest news on the application and read messages from people whoa re using. SIP Softphone Application 44 User’s Guide – Media5-fone 5.5 Additional Settings (More View) Getting Help The Help entry accesses the Help view. It links to the FAQ and user guide and provides easy access to contact support. Figure 44: Help View 5.6 Inviting Friends Please use the Invite Friends entry to invite friends, family and colleagues to use the Media5-fone. Let them know that you appreciate the application and would like them to use it as well! You can send this invitation via an email or a SMS. Figure 45: Invite Friends View SIP Softphone Application 45 User’s Guide – Media5-fone Configuring your Favorites 6. Configuring your Favorites This Settings entry lets you manage the settings for the Favorites feature. In the Favorites screen you can add, modify or remove the contact mapped to a keypad button. It is also possible to call a favorite entry from the settings. The Favorites screen icons map to the keypad buttons. When you add a Favorite, it is automatically mapped to the corresponding keypad character (see Calling Using the Favorites Feature for more details). Note that the Favorites icon can be moved in the Tab Bar, as described in Navigation Bar. Figure 46: Favorites Screen To add a favorite entry: 1) Tap the empty favorite entry you wish to use. 2) Choose a contact. 3) Choose the contact phone number or SIP URI associated with the favorite entry. To modify the number or SIP URI associated with a favorite entry: 1) Tap the Edit button in the upper right corner of the screen to enter Edit Mode. 2) Tap the entry you wish to modify. 3) Choose the new phone number or SIP URI to associate. To delete or reset a favorite entry: 1) Tap the Edit button in the upper right corner of the screen to enter Edit Mode. 2) Tap the red dot on the left of the entry box. A message displays, asking you to confirm whether or not you want to delete this favorite. 3) Confirm by tapping the Delete button. SIP Softphone Application 46 User’s Guide – Media5-fone Configuring your Favorites Figure 47: Adding a Favorite Entry When not in Edit Mode, it is possible to call a favorite entry by tapping the entry and then selecting Dial Entry. Figure 48: Calling a Favorite Entry from the Settings SIP Softphone Application 47 User’s Guide – Media5-fone Listening to Music while using the Media5-fone 7. Listening to Music while using the Media5-fone The Media5-fone fully supports background music playback. If music is playing and you receive or place a call, your music is automatically paused for the duration of the call and resumes once the call terminates. SIP Softphone Application 48 User’s Guide – Media5-fone Bluetooth and External Speaker 8. Bluetooth and External Speaker The out-of-call default audio output for Media5-fone is the iOS device’s loudspeaker, except when music is playing. When background music is detected, the Media5-fone sets its default audio output to the private speaker (iOS device Handset / Wired Headset / Blue tooth earpiece). The Media5-fone currently has no way of detecting whether or not the current music output is the loudspeaker. Furthermore, changing the audio output from the iPod controls system dialog will not work. The Media5-fone will override the selected route. This can be considered as a known issue and we are working on a way to improve this behaviour. In the meantime, please use your wired headset when listening to background music. SIP Softphone Application 49 User’s Guide – Media5-fone Index 9. Index A Acronyms .......................................................................... ii C Configuring Wi-Fi Access Points ............................... 10, 16 I Introduction ....................................................................... 7 M Media5-fone Account, activating....................................................... 37 Account, creating ......................................................... 37 Call Transfer ................................................................ 28 Call Waiting ................................................................. 25 Calling.......................................................................... 20 Contacts, calling with ................................................... 23 Dialing.......................................................................... 20 Exiting .................................................................... 33, 34 Favorites, calling with .................................................. 22 Favorites, setting ......................................................... 46 Feature Purchase View ............................................... 43 first start-up .................................................................. 11 in call quality feedback ................................................. 19 Interface Description .................................................... 15 Main Features ................................................................ 8 SIP Softphone Application Merge Calls ................................................................. 27 Receiving a call ........................................................... 18 Redial .......................................................................... 24 Second Call ................................................................. 26 SIP traces, accessing .................................................. 43 starting ......................................................................... 13 Supported Devices ...................................................... 10 Telephony Pack ........................................................... 43 Unlimited call duration ................................................. 43 Usage .......................................................................... 18 Voicemail ..................................................................... 33 R Recents ........................................................................... 31 T TCP/TLS Battery Optimization ........................................ 41 V VoIP Network, Configuring .............................................. 10 W Wi-Fi Access Points Configuring .................................................................. 10 50 User's Guide. – Media5-fone Media5 Corporation Copyright © 2012 Media5 Corporation (Media5) This document contains information that is confidential and proprietary to Media5. Media5 reserves all rights to this document as well as to the Intellectual Property of the document and the technology and know-how that it includes and represents. This publication cannot be reproduced, neither in whole nor in part, in any form whatsoever, without written prior approval by Media5. Media5 reserves the right to revise this publication and make changes at any time and without the obligation to notify any person and/or entity of such revisions and/or changes.