higher standard

EXPERIENCE A
HIGHER STANDARD
Daimler Trucks North America (DTNA) and selected Freightliner dealers have collaborated to elevate the standards of customer
service in our dealerships. Recognizing that you deserve a service network that works just as hard as you, Elite Support Certified
dealers have made the commitment to continuously improve our processes, communication, amenities and support to deliver
unmatched service at every step in your customer experience. Our goal is to help your business thrive by understanding your
needs, maximizing your uptime, and boosting the value you receive every time you come in for service, parts and maintenance.
BETTER VALUE
Every Elite Support Certified dealer is dedicated to providing
unrivaled customer service, and that’s not just a vague promise
— we back it up with results you can see and appreciate. We
have made major investments in our facilities, parts inventory,
service shop equipment and internal processes, enabling our
professional Parts and Service Advisors and highly-trained
Technicians to quickly identify the cause of your concerns,
make an efficient repair and keep you informed along the way.
Add in superior support from Freightliner, and the bottom line
is more value added to your bottom line.
FAST TURNAROUND
Uptime is a major factor in determining your Real Cost of
OwnershipSM (RCO), which takes into account the real-world
situations that drivers, trucks and their customers’ businesses
face on a daily basis. A single unscheduled day of downtime
could cost you upwards of $1,000 — in addition to possibly
upsetting your customers — so maximizing your uptime is the
primary focus at every Elite Support Certified dealer. Because
we know that your reputation is linked to your reliability, we
provide Express Assessment, our commitment to providing you
a preliminary diagnosis and communication within two hours of
arrival, so you can make informed decisions. Mission Critical,
our large, data-driven stocking program, ensures that each
dealership maintains a regionalized inventory of critical parts.
Furthermore, our technicians work in extremely well-organized,
safe and efficient service bays, leading to a quality repair. End
result: your unit is back on the road faster.
TEAM EXPERTISE
Transportation professionals deserve a high level of service,
and Elite Support Certified dealers deliver day in and day out.
Knowledgeable, experienced Service and Parts Advisors are
more than able to understand your needs and recommend
solid solutions. Our factory-trained Technicians follow a formal
training curriculum to stay up to date on the latest technologies
and service procedures. Every repair is quality checked before
leaving the service bay, reducing comebacks and giving you
the fast turnaround and peace of mind you need to keep the
wheels turning.
PERSONAL RELATIONSHIPS
Everything that takes place at an Elite Support Certified dealer is
centered around you, our customer. Exceptional communication
with our customers is a crucial component in maintaining our Elite
Support certification. We strive to get to know you, understand
your business priorities and deliver superb service and support
that is worthy of your trust. Your input is sought through face-toface interaction and required customer experience surveys, and
is an integral element in our Continuous Improvement processes.
Many of the enhancements we’ve made have originated directly
from customer suggestions, emphasizing our commitment to
making your needs our highest priority.
CONTINUOUS IMPROVEMENT
For Elite Support Certified dealers, Continuous Improvement
isn’t merely a catchphrase — it’s the very foundation of our
business operations. Our workflows are grounded in the 9
Lean Principles, which provide a template for developing
efficient processes, solving problems collaboratively, instilling
accountability and eliminating waste. Every Elite Support
dealership employs a Continuous Improvement Coordinator
(CIC), who is the tip of the spear for improving how each
location operates, by identifying and initiating specific
Continuous Improvement projects. Elite Support Certified
dealers are spot checked throughout the year, and undergo
annual recertification that ensures consistent customer
experiences across the entire network. After all, our goal is to
exceed your expectations every time you visit an Elite Support
Certified Freightliner dealer.
ELITESUPPORTNETWORK.COM
ELITE SUPPORT CERTIFIED
JULY 2015
FREIGHTLINER DEALERS
UNITED STATES
DEALERSHIP
CITY
STATE
DEALERSHIP
CITY
STATE
Birmingham Freightliner, LLC
Birmingham
AL
Kentucky Truck Sales, Inc.
Jeffersonville
IN
Freightliner & Sterling of Dothan
Dothan
AL
Stoops Freightliner
New Haven
IN
Empire Truck Sales, LLC
Mobile
AL
Truck Center Companies
Salina
KS
FTL, Sterling & Western Star of Montgomery
Montgomery
AL
Truck Center Companies
Wichita
KS
Truck Centers of Arkansas
North Little Rock
AR
TAG Truck Center
Calvert City
KY
Freightliner Of Arizona
Chandler
AZ
Shreveport Truck Center
Shreveport
LA
Freightliner Of Arizona
Tolleson
AZ
Empire Truck Sales, LLC
Slidell
LA
Bakersfield Truck Center
Bakersfield
CA
Tri State Truck Center, Inc.
Shrewsbury
MA
Southbay Truck Center
Carson
CA
Barr Freightliner
Delmar
MD
Los Angeles Freightliner-Western Star
Fontana
CA
Freightliner of Hagerstown
Hagerstown
MD
Delta Truck Center
French Camp
CA
Johnson Truck Center, LLC
Landover
MD
Fresno Truck Center
Fresno
CA
Freightliner of Kalamazoo, Inc.
Mattawan
MI
Golden Gate Truck Center
Oakland
CA
Freightliner of Grand Rapids
Wyoming
MI
Sacramento Truck Center
Sacramento
CA
I-State Truck Center
Blaine
MN
San Diego Freightliner
San Diego
CA
I-State Truck Center
Inver Grove Heights
MN
Southern Connecticut Freightliner
Branford
CT
Freightliner of St. Cloud
St. Cloud
MN
Orlando Freightliner
Apopka
FL
Joplin Freightliner Sales, Inc.
Joplin
MO
Tom Nehl Truck Co.
Jacksonville
FL
Kansas City Freightliner Sales, Inc.
Kansas City
MO
Tom Nehl Truck Co.
Lake City
FL
TAG Truck Center
Poplar Bluff
MO
FTL, STL & WST of Tallahassee, Inc.
Tallahassee
FL
TAG Truck Center
Sikeston
MO
Tampa Truck Center LLC
Tampa
FL
Springfield Freightliner Sales, Inc.
Springfield
MO
Peach State Freightliner
Forest Park
GA
Truck Centers, Inc.
St. Louis
MO
Peach State Freightliner
Jefferson
GA
Empire Truck Sales
Richland
MS
Peach State Truck Centers
McDonough
GA
Rocky Mountain Truck Center
Belgrade
MT
Freightliner of Chattanooga
Ringgold
GA
I-State Truck Center
Billings
MT
Four Star of Tifton
Tifton
GA
I-State Truck Center
Missoula
MT
Four Star Freightliner of Valdosta
Valdosta
GA
Charlotte Truck Center, Inc.
Charlotte
NC
Truck Country of Cedar Rapids
Cedar Rapids
IA
West Carolina Freightliner and Western Star
Connelly Springs
NC
Harrison Truck Center
Clear Lake
IA
Triad Freightliner of Greensboro, Inc.
Greensboro
NC
Truck Center Companies
Council Bluffs
IA
H & H Freightliner, Sterling, and Western Star
Hope Mills
NC
Truck Country Quad Cities
Davenport
IA
Carolina Freightliner of Raleigh, LLC
Raleigh
NC
Truck Country of Iowa, Inc.
Dubuque
IA
Trucks of Bismarck, Inc.
Bismarck
ND
Harrison Truck Centers
Elk Run Heights
IA
Truck Center Companies
Columbus
NE
I-State Truck Center
Sioux City
IA
Truck Center Companies
Lincoln
NE
Freightliner of Idaho
Jerome
ID
Truck Center Companies
Norfolk
NE
Western Idaho Freightliner, Sterling, Western Star
Nampa
ID
Nebraska Truck Center Inc.
North Platte
NE
Truck Centers, Inc.
Morton
IL
Truck Center Companies
Omaha
NE
Truck Centers, Inc.
Mt. Vernon
IL
Floyd’s Truck Center, Inc.
Scottsbluff
NE
Truck Centers, Inc.
Springfield
IL
Floyd’s Truck Center, Inc.
Sidney
NE
Truck Centers, Inc.
Troy
IL
Truck Center Companies
York
NE
Stoops Freightliner
Anderson
IN
Campbell Freightliner, L.L.C.
South Brunswick
NJ
Truck Centers, Inc.
Evansville
IN
Freightliner of Bridgeport
Swedesboro
NJ
Truck City of Gary, Inc.
Gary
IN
Albuquerque Freightliner
Albuquerque
NM
Stoops Freightliner
Indianapolis
IN
Farmington Freightliner
Farmington
NM
ELITESUPPORTNETWORK.COM
ELITE SUPPORT CERTIFIED
JULY 2015
FREIGHTLINER DEALERS
UNITED STATES (CONTINUED)
DEALERSHIP
CITY
STATE
DEALERSHIP
CITY
STATE
Las Vegas Freightliner-Sterling-Western Star
North Las Vegas
NV
Neely Coble Company, Inc.
Nashville
TN
Sierra Freightliner Sterling Western Star, Inc.
Sparks
NV
Corley-Wetsel Freightliner
Abilene
TX
Tracey Road Equipment, Inc.
Adams Center
NY
Amarillo Truck Center
Amarillo
TX
Tracey Road Equipment, Inc.
East Syracuse
NY
Beaumont Freightliner, Sterling and Western Star
Beaumont
TX
Tracey Road Equipment, Inc.
Kirkwood
NY
Bryan Freightliner
Bryan
TX
Fleet Maintenance, Inc.
West Seneca
NY
Doggett Freightliner Of South Texas, LLC
Converse
TX
Fyda Freightliner Cincinnati, Inc.
Cincinnati
OH
Dallas Freightliner-Western Star - Downtown
Dallas
TX
Fyda Freightliner Columbus, Inc.
Columbus
OH
Dallas Freightliner-Western Star - South
Dallas
TX
Stoops Freightliner
Dayton
OH
Doggett Freightliner Of South Texas, LLC
El Paso
TX
Stoops Freightliner
Lima
OH
Fort Worth Freightliner-Western Star
Fort Worth
TX
Fyda Freightliner Youngstown, Inc.
Youngstown
OH
Lubbock Truck Sales, Inc.
Lubbock
TX
Ardmore Freightliner-Western Star
Ardmore
OK
Texarkana Truck Center
Nash
TX
Oklahoma City Freightliner-Western Star
Oklahoma City
OK
Freightliner Sterling Western Star of Odessa
Odessa
TX
Tulsa Freightliner-Western Star
Tulsa
OK
Corley Freightliner
San Angelo
TX
Pacific Truck Center
Coburg
OR
Temple Freightliner
Temple
TX
Eagle Freightliner
Hermiston
OR
Tyler Truck Center
Tyler
TX
Eagle Freightliner
La Grande
OR
Waco Freightliner
Waco
TX
McCoy Freightliner
Salem
OR
Wichita Falls Freightliner
Wichita Falls
TX
Freightliner Of Altoona
Duncansville
PA
Freightliner of Utah
Salt Lake City
UT
Sherwood Freightliner, Sterling & Western Star, Inc.
Dunmore
PA
Virginia Truck Center of Richmond
Chester
VA
Fyda Freightliner Pittsburgh, Inc.
Canonsburg
PA
V.T.C. Freightliner
Roanoke
VA
Freightliner of Harrisburg
Harrisburg
PA
V.T.C. Freightliner
Weyers Cave
VA
Freightliner of Lancaster
Lancaster
PA
Valley Freightliner, Inc.
Mount Vernon
WA
Freightliner of Philadelphia
Levittown
PA
Valley Freightliner, Inc.
Olympia
WA
Freightliner of York
York
PA
Valley Freightliner, Inc.
Pacific
WA
Columbia Truck Center
Columbia
SC
Freedom Truck Centers, Inc.
Spokane
WA
Christopher Trucks, Inc.
Greenville
SC
Truck Country of Wisconsin, Inc.
De Forest
WI
Triple T Freightliner, Sterling, Western Star, Inc.
Summerville
SC
Truck Country of Wisconsin, Inc.
Kaukauna
WI
I-State Truck Center
Sioux Falls
SD
Truck Country of Wisconsin, Inc.
Oak Creek
WI
Triad Freightliner and Western Star
Kingsport
TN
Truck Country of Wausau
Rothschild
WI
Freightliner of Knoxville
Knoxville
TN
Allied Freightliner LLC
Kenova
WV
TAG Truck Center
Memphis
TN
Floyd’s Truck Center, Inc.
Cheyenne
WY
CANADA
DEALERSHIP
CITY
PROVINCE
DEALERSHIP
CITY
PROVINCE
New West Truck Centres
Calgary
AB
Freightliner Manitoba Ltd.
Winnipeg
MB
First Truck Centre Edmonton Inc. - South
Edmonton
AB
Universal Truck & Trailer
Dieppe
NB
First Truck Centre Edmonton Inc. - West
Edmonton
AB
Harper Truck Centres Inc.
Belleville
ON
New West Truck Centres
Lethbridge
AB
Harper Truck Centres Inc.
Mississauga
ON
First Truck Centre Lloydminster Inc.
Lloydminster
AB
Harper Truck Centres Inc.
Oshawa
ON
Freightliner of Red Deer Inc.
Red Deer
AB
Metro Freightliner Hamilton, Inc.
Stoney Creek
ON
First Truck Centre Vancouver Inc.
Surrey
BC
Warner Industries
Regina
SK
ELITESUPPORTNETWORK.COM
ELITE SUPPORT CERTIFIED
FREIGHTLINER DEALERS
THE ELITE SUPPORT SM
DEALER NETWORK
As of July 2015, there are 166 Freightliner
Elite Support Certified dealers in North America.
Use this map to find the location nearest you.
ELITESUPPORTNETWORK.COM
JULY 2015