Corporate Sustainability Report

Transcription

2014
企業社會責任
報告書
永續績效彙整版
TenRen 2014
Corporate Sustainability
Report
天
仁
茶
業
1
TenRen 2014
Report
天
仁
茶
業
25
TenRen 2014
Report
Sustainable Performance,
Archived Version
26
天
仁
茶
業
TenRen 2014
Report
Preface
international sustainable thinking, combined with the
Ren's Tea Time and cha FOR TEA established in 1992
Please accept our most sincere apologies for the impacts
business strategy of "taking from tea, giving back to the
on the overall industry and consumer environment
society".
and 2000, respectively, have not only fostered young
caused by the tea safety incident back in May of 2015!
Without culture, tea is no different from other common
continued. Since its establishment, Ten Ren has insisted
beverages. Therefore, Ten Ren has established the Lu
in 100% hire of domestic labors, including all outsourced
Yu Center for Tea Art and Ten Ren Tea Culture Museum
projects. In response to recent food safety crisis which
in 1986 and 2006, respectively, aiming to integrate the
has caused unrest among the public and damaged
Ten Ren Tea will adopt more stringent standards in order
to improve corporate self-supervision, while preparing to
create a healthier consumer environment for Taiwan's tea
leaves and tea beverages with the regulatory authorities
and industr y par tners. Meanwhile, in addition to
expressing our determination to support the regulatory
authorities to implement source management, we are
also looking forward to a more objective and transparent
law enforcement procedure by the regulatory authorities.
tea culture into the daily lives of consumers. Ten Ren
has also advocated the value of "tea in LOHAS" during
recent years, promoting healthy lifestyles such as eating
healthily, being simply dressed, caring for people, loving
nature, and reducing waste/pollution.
customers but also attracted young talents to join Ten
Ren's corporate family so that the life of tea can be
Taiwan's international
image as a gourmet country, since Ten Ren 2.0, Ten
Ren has been committed to establishing continuous
sustainable commitment to the natural environment,
and it is also the highest principle that allows the tea
industry to become sustainable.
Ten Ren 3.0 is our commitment to our stakeholders
during the next phase of development; it includes three
main aspects: cultural Ten Ren, scientific Ten Ren, and
charitable Ten Ren. The era of Ten Ren 1.0 emphasized
on tea culture and the leadership of the founder. Ten Ren
3.0 will move towards solidifying the intangible spirit.
In addition to continuous enhancement of the value of
tea culture, cultural Ten Ran will infuse the innovative
c omp e t it i ve ad v a nt a ge s a s w e l l a s a s t able a nd
and entrepreneurial spirit into the corporate culture.
foreseeable grow th. Ten Ren has insisted on food
Scientific Ten Ren will strengthen the basic research
Standards on pesticide residues should be in line with
I n or der to m a i nt a i n a p o sit ive at t it ude a mong
safety rather than short-term interests, along with
of tea and e-corporate, as well as improve the power of
the main international market, and agricultural policies
employees, external competitions have been replaced
digital technology and social media in order to be in line
should encourage division of labor and cooperation
strengthening investments for the future. In this report,
with internal competitions at Ten Ren. At the same time,
readers can witness Ten Ren's efforts on food safety,
with future consumers. Charitable Ten Ren emphasizes
between production and marketing in order to promote
by upholding the highest guiding principles of being
including: the control and management of fatty acids
on "justice" and "public welfare." Regardless of the
modernization and internationalization of the tea
"natural, healthy, and hospitable," Ten Ren encourages
in line with policies established in New York; batch
procurement personnel, R&D personnel, production
industry. (Please refer to Section 7.2 in the complete
all employees to offer suggestions to the Company at
examinations within the tea industry; and being the
personnel, and sales, everyone should comply with the
any time so that the "family business" can evolve into a
only company in Taiwan whose full production line has
basic principle of justice. Regarding public welfare, Ten
"business family." Ten Ren is a place where all employees
received three major certifications (ISO 22000, HACCP,
Ren focuses on disadvantaged children and assists the
report for additional information)
Tea is one of the wisdom handed down by the ancients;
it is also an industry that coexists with Earth. Based
on the changes from 1.0 to 2.0, and then 3.0 in the
future, Ten Ren aims to draw the public's attention to
Ten Ren Tea's determination in making continuous
improvements! Ten Ren 2.1 is a preparation for Ten
can work peacefully and happily. Ten Ren does not
consider itself as one of the biggest corporation, but as
the corporation striving for best results by dividing all
items into subcategories and trying to be the best in each
one of them.
and ISO 9001).
In the environmental aspect, the tea industry must live
in harmony with the environment. Ten Ren believes
that the industry, government, and academia should
and hopes that they will become a positive force in the
society in the future, actively contributing to the society
and making a positive influence.
have effective communications and not overdevelop/
Ren Tea's third wave of transformation, which will
Ten Ren realizes that the key to extend tea culture into
improve Ten Ren's sustainable competitiveness through
overuse our natural resources for short-term interests.
the future is to cultivate the young generation. Ten
"Treasuring Resources, Cherishing Hopes" is Ten Ren's
27
children in moving towards the right path as they grow,
28
天
仁
茶
業
TenRen 2014
Report
A Brief Introduction of Ten Ren
has continued to make numerous self-breakthroughs in the tea industry with the
development of a more diverse, rich, and lively characteristics for "tea".
spread the fragrances and the art of tea further.
bl
is
ta
S
throughout Taiwan, all Chinese-speaking regions, as well as the entire world to
Es
to always assume the leader's role in the tea industry, and make tea well known
he
From tea-tasting, tea-ware design, to trendy tea beverages, Ten Ren promises
d
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w te
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with the spirit of "Starting from Tradition, Growing by Innovation," Ten Ren Tea
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Since the establishment of "Ming Feng Teahouse" in 1953, for more than 60 years,
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Chairman Letter
General Manager Letter
"A Leader in Taiwanese tea, a Practitioner of LOHAS" is our sincerest commitment.
The significance of this commitment is that Ten Ren will continue to transcend
Company name
Ten Ren Tea Co., Ltd.
itself based on the existing solid foundation. As a leader in the tea industry in both
Date Established
Taiwan and China, Ten Ren will open up a new silk road for this distinctive industry
Industry Category
1975 (formerly known as Ming Feng Teahouse established by
Rei-Ho Lee in 1953)
Food manufacturer/processing
Company address
6F., No.107, Sec. 4, Zhongxiao E. Rd., Da'an Dist., Taipei City
between Taiwan and China and create a more meaningful tea kingdom.
Total capital
In the future, the Company will continue to support basic research, promote
Number of employees
domestic employment, increase domestic investment and procurement, constantly
Primary business operations
make efforts in technological and operational innovations, establish Ten Ren Taiwan
Product and services
as the main knowledge center and center of excellence for all Ten Ran international
branches, and assist all supply chain partners to improve their concept and ability in
order to create a greater brand value for Ten Ren Tea.
Finally, once again thank you for your kind support. In the future, Ten Ren will
exceed your expectations in order to repay your kindness and care for the place
we love.
29
Company website
Ten Ren Tea fan page
Ten Ren cha FOR TEA cha
FOR TEA fan page
Ten Ren Tea CultureMuseum
Ten Ren Tea Arts and Culture
Foundation(Facebook)
LuYu Center for Tea Arts
文化的天仁
NT$905,919,000
1,535 (up to the end of 2014, Ten Ren Tea parent company)
1,558 (up to the end of 2014, including all subsidiaries)
Tea: 54.29%, food and beverage: 37.06%, other: 8.65%
ISO9001
公益的天仁
Tea leaves, tea beverages, and snacks/meals made using tea
as an ingredient
Ten Ren Tea http://www.tenren.com.tw/
Ten Ren cha FOR TEA http://www.chafortea.com.tw/index.asp
www.facebook.com/tenren60
www.facebook.com/tenrenchafortea
www.tenren.com.tw/museum/index.asp
https://zh-tw.facebook.com/trf1984
www.luyutea1980.com/
HACCP
The industry's
only triple
guarantee
ISO22000
30
天
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茶
業
TenRen 2014
Report
Ten Ren Tea business model
Ten Ren Tea business model
11.05%
88.95%
Domestic sales
Export sales
Domestic chain system
108 directly managed retail
shops in Taiwan
49 Ten Ren Tea shops
48 sales counters in
department stores
11 Ten Ren cha FOR TEA stores
Ten Ren cha FOR TEA's Corporate Culture Structure
Directly managed in Taiwan (108) + international
franchises (80) = 188 total shops
Short-term, mid-term, and long-term business development plan
Message from General Manager Lin
Tea in LOHAS, Revival in Business
31
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天
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TenRen 2014
Report
A leader in Taiwanese Tea, a Practitioner
of LOHAS
Ten Ren's sustainable values and strategies
Ten Ren Tea's sustainable strategies and management policies are extensions from the highest level of business
philosophy of being "natural, healthy, and hospitable," and they are the codes of conduct for the entire Company to
follow when developing strategies, setting business goals, and executing tasks.
Sustainable
strategies of
Ten Ren
Content of the sustainable strategies
Key sustainable actions
Tea service without request, with more than 5 million cups of tea served per year
> Tea service without request
● Under the main theme of "tea taste of Taiwan," nine themed areas were developed
> The tradition of tea serving spirit
in a park where admission is free, and visitors can find all kinds of special Taiwanese
tea plants and flowers used in scented tea
> Taking from tea, giving back to the
● Promoting tea culture, organizing various seminars and experiences, as well as
society
promoting tea culture on school campuses
● Chain stores have received the Good Service Practice certification
> Leisure of sipping tea
● Ten Ren cha FOR TEA is certified as the cultural and creative industry
> Experience new tea, diversified
● Three principles of cha FOR TEA: in-season ingredients, meals made with tea,
development, friendly service
and LOHAS light meals
> Innovation must be focused on
● Innovation of tea based meals, promoting light, tea-flavored meals while
encouraging innovative culture
customers and lead the industry
● 100% domestic employment (including all construction projects)
> Human-oriented
● Support the employment of handicapped individuals and female workers who are
> Not only make employees happy,
returning to work, and assist students who need part-time work through the CLA
but also make them outstanding
Hope Project.
● The development plan for work-study students, including programs for transferring
> Realize that both customer
them from part-time to full time employees, and year-end bonuses for part-time
satisfaction and profit creation is the
employees, encouraging students to grow while working part-time
basis of our sustainable development ● 98% of the cooking is based on boiling and steaming
●
Heritage
Innovation
Persistence
Focus
Passion
33
> Using tea as root
> Procurement and production
processes are based on the highest
standards, as well as providing the
best tea leaves, tea beverages, tea
snacks, and meals made of tea
Quality is not just OK, but 100% perfect: inspections of raw materials, ingredients,
consumables, products, and gifts are all performed by third parties
● The only manufacturer in Taiwan that has ISO 22000, HACCP, and ISO 9001
certifications on the entire production line
● The control and management of fatty acids are in line with New York
● No use of MSG in the kitchen and during food processing
● Use CAS certified chicken * Ingredients used at bars are all natural
Ten Ren's Economic Performance
From its establishment, Ten Ren has undergone two organizational and business transformations while upholding
the spirit of sustainability, and continued to move towards a stable and foreseeable growth. The goal is to establish
sustainable competitive advantages while avoiding speculative and high-risk investments. Therefore, our business
performance data have shown a steady growth. The most basic sustainable responsibility of Ten Ren to all stakeholders
is to provide the investors, shareholders, and employees with long-term profits in a stable environment while living
peacefully and working happily. Ten Ren believes that our commitment for food safety is required in order to achieve a
stable long-term growth. Avoid illegitimate businesses to protect the Company from many potential risks.
NT$1,000, earnings per share in NTD
Item/consolidated data
2013 annual
performance
2012 annual
performance
Operating income
2,149,080
2,076,258
2,051,779
Operating margin
1,281,356
1,254,055
1,224,887
Operating expenses
1,041,017
1,015,091
965,322
Net operating profit
240,339
238,964
259,565
38,313
38,728
27,202
Net profit before tax
278,652
277,692
286,767
Net profit after tax
231,846
230,577
235,979
Earnings per share
2.54
2.55
2.59
Total (1,558 people)
Ten Ren (1,535 people)
Total (1,525 people)
Total (including
subsidiaries)
Non-operating income
and expenses
●
● Reduce paper use, and use environmental friendly paper and ink to print DM
> Dancing with tea
● Support the use of local ingredients
> Caring for one's work, partner, family ● Advocate reusable chopsticks, saving more than 1.2 million pairs of disposable
members, and customers, as well as
chopsticks per year
● Adopt temperature-control to save energy
offering hospitality
●
> Dance with life and tea, and offer care ● Taiwan's first manufacturer whose products are certified with Class 2 green logo
New model C-28 aluminum-staple-free tea bag machine, reducing environmental
for communities and the environment impact
2014 annual
performance
Number of employees
We see, we feel, we act
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TenRen 2014
Report
Product introduction
Japan. Different package styles such as canned tea,
4. TOGO tea beverage series:
bagged tea, and gift boxes are also available to meet the
Ten Ren cha FOR TEA TOGO extends Ten Ren's tea-oriented
Ten Ren's Main Products
requirements of different consumers; the most popular
concepts by coming up with a wide range of creative tea beverages
products are Cha Wang and Ten Li tea.
and making tea-drinking a fun experience. Ten Ren further
Ten Ren Tea is committed to product innovation by
upholding the business philosophy of being "natural,
healthy and hospitable." Tea-based food development
incorporates a thousand years of tea culture into the
daily lives of consumers, with the hope of providing
more diversified products and services. Main products
are as follows:
provides customers with three promises, "fruits, wherever used,
2. Food products made with tea:
are always fresh", "no artificial flavors in tea beverages," and "no
Ten Ren has developed various snacks using different
trans-fatty acids in milk tea," so that the consumers can always
f lavors of tea. Whether they are preser ved fruits,
enjoy a fresh, natural, and healthy tea beverage.
peanuts, or pineapple cakes, tea will bring out the best
taste in snacks.
Ten Ren cha FOR TEA TOGO extends Ten Ren's teaTen Ren products
oriented concepts by coming up with a wide range of
creative tea beverages and making tea-drinking a fun
Tea leaf series products
experience. Ten Ren further provides customers with
Food series products made with tea
three promises, "fruits, wherever used, are always fresh",
Health series products
TOGO tea beverage series
cha FOR TEA meals made with tea series
1. Tea leaf series:
Products in this series cover different types of tea, from
fully fermented black tea, semi-fermented oolong tea,
to non-fermented green tea. In addition to high quality
local Taiwanese tea,
Ten Ren has also
imported special
tea from other parts
of the world such
as China's Pu'er
and green tea from
35
5. cha FOR TEA meals made with tea series:
"no artificial flavors in tea beverages," and "no trans-fatty
3. Health series:
acids in milk tea," so that the consumers can always enjoy
It might be difficult for people in today's busy lifestyle
a fresh, natural, and healthy tea beverage.
to sit and casually make a cup of tea. Therefore, Ten
Ren has developed the green tea tablet series, allowing
consumers to easily absorb nutrients within the tea.
Product Innovation & R&D
Course of control in product development
In addition to antioxidants in tea,
Ten Ren has also added different
compounds such as probiotics and
camellias into different products
in order to meet the demand of
different groups.
To encourage R&D and product innovation while balancing popularity with practicality, Ten Ren starts with consumer
demands and closely integrates the latest popular elements with tea to increase consumer awareness of tea and its health
benefits, at the same time providing enjoyment from the fun of drinking tea. In addition to following the "development
and management procedure for new products", core values such as youth, leisure, and liveliness are also injected.
36
天
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TenRen 2014
Report
1. Meet or create consumer demand:
(2) The market for Mid-Autumn Festival moon cakes is very competitive. To cope with the changing preferences of
"Satisfying" consumer demand is the purpose and original intention of Ten Ren's R&D; however, "creating" customer
customers, the food industry is introducing new varieties of moon cakes every year. Ten Ren usually starts to develop
demand is the main purpose of product R&D. The most representative products are:
new flavor for next year's tea moon cakes at the end of the previous year. The market preference for the current year is
(1) From our interaction with customers, Ten Ren has found that customers would like to ingest the nutrients in
tea, but do not have the time to brew a cup of tea. Therefore, Ten Ren has developed the green tea tablet series to
allow customers to easily absorb the nutrients in tea. The green tea tablet series has been ranked number one for ten
identified through market research, and then we communicate with the pastry manufacturers in detail and request for
their professional recommendations. After repeated sampling, testing, reviewing, and modifications, the favorite moon
cakes selected by testers of all ages are chosen and packed into gift boxes.
consecutive years in the health brand surveys conducted by the Common Health Magazine.
Statistics and revenue for new products (NT$1,000)
(2) Ten Ren green tea powder series are very popular among consumers. Since the main consumer group is female
customers, our principle is to create the highest customer satisfaction among female buyers when developing new
Category
of new
products
products. Under this principle, we have developed the "super collagen green tea powder." In addition to having health
benefits, following females' natural attraction to looking beautiful, the green powder supplements the skin with collagen
Tea leaves
Number of
Number of
Number of
Number of
products
products on Revenue in products on Revenue in
Revenue in products on the
on the
the market
2012
the market
2013
2014
market from
market in
in 2012
in 2013
2012 to 2014
2014
31
31,613
31
which diminishes with age, recovering the skin's vitality and resilience of youth. It has become a very popular product
since its launch, and was given the highest honor of "excellent product" in 2014 by the number one Chinese fashion
media, FashionGuide, based on online reviews!
2. Combined with market trends:
Ten Ren Tea conducts regular annual surveys for the latest popular elements in the market, and then performs R&D
59,776
23
80,944
85
Total revenue in 2014
Total R&D
expenses
from 2012 to
2014
172,333
2014 statistics and revenue for new products
Category
of new
products
Number of
set meals
Revenue
Number of
tea snacks
Revenue
Number
of tea
beverages
Revenue
Number of cha
FOR TEA meals
on the market in
2014
Total revenue in 2014
cha FOR TEA
12
74,144
4
564
4
1,301
20
76,009
105
248,342
Total
to introduce relevant new products in order to meet market demand; these products have been widely accepted by
4,642
consumers, for example:
Future development plan for new products
(1) Cold brew tea is less bitter because it releases less caffeine, but
more beneficial ingredients are released in tea. Therefore, Ten
Constant innovation and development is Ten Ren's
Ren has developed a cold brew method to replace the hot brew
commitment to sustainability. Any product innovation
method. The easier brewing method meets the needs of young
should showcase the tea culture so that customers can
people and has become quite popular. However, cold brewing
enjoy the fun of drinking tea.
takes longer which is about 4 to 8 hours depending on the variety
of tea leafs used. Ten Ren's "fast cold brew series" has overcome
this obstacle. Through professional cutting technology, tea
ingredients can be released rapidly so that consumers can easily
enjoy the drink in ordinary plastic bottles.
37
Meet or create
consumer demand
Combined with
market trends
Ten Ren's future direction of product innovation:
Develop f unc tional
products to provide
customers with a
variety of choices
Develop new meals
made from tea with
seasonal and local
ingredients and tea
leaves
Develop ready-todrink tea beverages
and light meals to
enhance the business
e f f i c i e n c y o f t a ke out counters
38
天
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TenRen 2014
Report
Future R&D plan and the expected investment in R&D (Unit: NT$1,000)
Year
2015
2016
Item
Cooperation with academic
institutions
R&D content
Setup a microbiology laboratory
2017
Ten Ren Tea
Ten Ren cha
FOR TEA
●
●
●
●
●
●
●
●
●
●
●
●
Occupational health and
safety
●
●
●
Training and education
●
●
●
1,000
Non-discrimination
●
●
●
1,000
Freedom of association
and bargaining
●
●
●
Forced labor
●
●
●
500
500
500
3,500
1,000
1,000
500
500
3,000
Total in 2016
Research on oolong tea's
component change
R&D of tea ingredient extraction
technologies
Health products related to green tea
Development of new products tablets
Functional tea beverages
500
500
3,000
Total in 2017
Material issues of Ten Ren Tea
Internal
39
External
Ten Ren Tea
Ten Ren cha
FOR TEA
Ten Ren
Tea Culture
Museum
Economic performance
●
●
●
Market image
●
●
●
Management of
raw materials
●
●
●
Energy management
●
●
●
Major Factors
Customers
Suppliers
Local
government
External
Ten Ren
Tea Culture
Museum
2,000
FSSC 22000 certification counseling
Functional tea bag products
Development of new products
Catechin lozenges for health
Total in 2015
Research related to methylated
catechin
institutions
R&D of catechin extraction
technologies
Tea-related health products
Development of new products
Functional tea powder
institutions
Internal
R&D Budget
Local
community
Major Factors
Products and services
Supplier (environmental)
management
Labor employment
relations
Labor/management
relations
Customers
●
Suppliers
Local
government
Local
community
●
●
Anti-corruption
●
●
●
Healthy and affordable
food
●
●
●
●
Customer health and
safety
●
●
●
●
Product services and
labeling
●
●
●
●
Compliance with related
product and service
regulations
●
●
●
●
Procurement practice
●
●
●
●
●
●
●
40
天
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TenRen 2014
Report
Performance of the various important issues for stakeholders
Stakeholders
Consumers
(customers)
Employees
Investors/
shareholders
Comparison of model, packaging, and production capacity of C-21 and C-28 tea bag machines made by IMA, Italy:
Key performance of 2014
Product R&D expenses
(NT$1,000) : 1,810
Total number of submissions
for the tea refreshments
contest : 138
Net profit after tax
(NT$1,000) : 231,846
Setup a food safety lab
Number of secret visitors: 41
Domestic hire: 100％
Training hours: 12,634.
Corporate governance review
72.1 points
Evaluation of information disclosure of
TWSE/GTSM-listed companies: A
Use of C-28 aluminum-staple-free
tea bag machine
Total power consumption : 5,650,829 kWh
Natural
environment
More than 1.2 million pairs of
disposable chopsticks were
saved each year
Use of Class 2 green logo
Suppliers
Procuring from local
suppliers : 80.76%
Number of audited
suppliers: 103 (47.5%)
Local community
Number of visitors at Ten Ren
(including NPO/
Tea Culture Museum: 47,175
NGO)
Model
comparison
Power
consumption
Production
capacity
Average
Maximum
(bags/minute)
IMA C-21
3KW
4KW
145~160
IMA C-28
1.5KW
2KW
180
Advantages
of the C-28
model
↓ 50% ↓ 50%
↑ 25%
Packaging
Noise
Weight
Operation
Fixation of
aluminum
staples
Fixation of
cotton thread
High
3300Kg
More complicated
Dropped by
more than 50%
2200Kg
Easier to conform
with ergonomics
In line with the
latest trend
In line with the
latest trend
↓ 33%
In line with the
latest trend
Total power consumption: 5,650,829
Number of tea cultural activities
held at the Lu Yu Center for Tea
Arts:12
Suppliers with international certifications
(ISO, HACCP, FSSC): 23
Total number of tea brewing masters
trained by the Lu Yu Center (individuals):
1,007 Number of participants in Lu Yu
Tea Seminars: 9,537
Energy saving environmentally friendly green business
Energy conservation
and carbon reduction
Waste reduction
Strengthen environmental
awareness
Green packaging
Ten Ren's total electricity consumption in 2014
Month January February March
April
May
June
July
August September October November December
kWh 353,482 406,615 328,705 387,899 410,752 504,712 481,307 613,217
Annual carbon
emissions
41
2,944,081.91 kgCO2e
Megajoules
(MJ)
585,939
618,675
505,745
20,342,984.4
453,781
Total
5,650,829
It is expected that one more C-28 model will be added in 2015, resulting in four machines total. After the C-28
production line is set up, along with the automated C-24 introduced in 2004, Ten Ren will have the most powerful
tea packaging production lineup. All product series on store shelves, distribution channels, and hypermarkets will be
replaced with aluminum-staple-free tea packages which have improved security for its contents and environmental
friendliness. Over 90% of Ten Ren's packaged tea will be free of aluminum staples by 2016, which will make Ten Ren
the industry leader in this regard. We hope that consumers will have more assurance, trust, and satisfaction toward Ten
Ren's packaged tea.
42
天
仁
茶
業
TenRen 2014
Report
Ten Ren health products
Food safety
Health and safety information related to the products: (the revenue data of each product and totals are
Ten Ren has adopted the highest inspection standards on the quality of tea which are inspected by batches, and all
expressed in NT$1,000)
products must pass inspection before shipment. However, under such strict standards, there was still an oversight.
Products to improve health
2012
2013
2014
Collagen green tea powder (4 items for retailand wholesale)
5,960
On May 4, 2015, black tea sold to Easy Way was found to contain excessive amounts of pesticide, Fipronil, with over
0.001ppm. Ten Ren is fully responsible for this incident. In addition to releasing a statement immediately to notify the
public, Ten Ren was also committed to stricter quality inspections in the future with regard to food safety, and will
High-fiber green tea powder (3 items)
3,021
2,895
2,675
Ten Ren green tea tablets (3 items)
6,123
3,511
3,678
Ren will commission a third party inspection unit such as SGS, to conduct spot checks on raw tea materials and tea
977
1,105
1,526
products in the stores. Ten Ren will truthfully publish the outcome on the SGS information platform.
10,121
7,511
13,839
2,037,996
2,055,832
2,128,594
0.50%
0.37%
0.65%
Camellia oil (2 items)
Total (NT$1,000)
Ten Ren Tea's annual net revenue (NT$1,000)
Percentage of revenue
randomly inspect bar food daily, including ice cubes used at the bars, in Ten Ren's food safety lab. Meanwhile, Ten
Follow-up and improvement
Pesticide residue in tea leaves
Commissioned SGS for testing
Raw food materials Selfinspection in the laboratory
Raw food materials Commissioned
SGS for testing
212 cases
93 cases
29 cases
Note: This industry's main product (tea) contains elements beneficial to human health such as polyphenols and catechins; however, since these
ingredients are not specifically labeled, they are not included in the following content.
Products labeled with nutritious ingredients
2012
2013
SGS information platform - Ten Ren Tea section
http://twap.sgs.com/sgsrip/comview.asp?cstno=18559415
2014
Collagen green tea powder (4 items)
5,960
In May of 2015, the inspection of pesticide residues on tea leaves (including raw materials and products) appointed to
SGS totaled 212 cases, while the inspection on raw food materials (including food materials, ice cubes, drinking water,
High-fiber green tea powder (3 items)
3,021
2,895
2,675
Ten Ren camellia green tea tablets with polyphenol (2 items)
4,570
2,297
2,072
and products) carried out internally by Ten Ren's own food safety laboratory totaled 93 cases, and inspections on raw
Probiotic green tea tablets (90 tablets)
1,553
1,214
1,606
In addition to maintaining batch inspection on all raw materials, Ten Ren has appointed SGS to carry out spot checks
Total (NT$1,000)
9,144
6,406
12,313
2,037,996
2,055,832
2,128,594
0.45%
0.31%
0.58%
Ten Ren Tea's annual net revenue (NT$1,000)
Percentage of revenue
food materials (including ingredients and beverages) appointed to SGS totaled 29 cases.
on raw materials and tea products at the bars in all stores and distribution channels throughout Taiwan. Ten Ren
wishes to create a more reassuring environment for consumers through double checking to monitor food safety. Ten
Ren has also cooperated with SGS information platform, where relevant inspection reports are made available on the
platform at any time.
Note: All processed tea refreshments do not contain trans-fat; however, for the purpose of preservation, saturated fat, sodium and sugar cannot be
reduced during the production process. For example, preserved fruits require high concentration of salt and sugar for extended shelf life, and
similar the concept applies to pineapple cakes and mocha.
43
44
天
仁
茶
業
TenRen 2014
Report
Batch inspection
Electronic moisture-proof
Ten Ren has adopted the highest standard to ensure our food safety. For Ten Ren, samples taken from every batch of
dry tea leaves are sent to SGS for testing before it is accepted in the storehouse, and each batch of dry tea leaves can
only be accepted if the samples have passed. There are 300 to 400 kinds of pesticides that "may be detected" and "may
be used" in Taiwan. Ten Ren spends over NT$ 3 million on testing every year. The general sampling check in the market
requires companies to set a certain percentage for sampling check, such as 1,000 batches per year, or set a certain
sampling percentage for a certain type of tea; it can be conducted before or after acceptance, there is no well established
standard. Therefore, the batch testing method adopted by Ten Ren for many years is the highest testing standard in
the industry. The batch testing of dry tea leaves conducted by SGS totaled 679 in 2014. Regarding product labeling,
Lab desk
product information is 100% disclosed in accordance with regulations. There was no violation of food safety and health
management regulations in 2014.
Setup a food safety laboratory
● The
establishment of the laboratory:2015/4/10
● The
purpose of the lab: Food safety and assurance/ happiness from tea
● Planning
for laboratory by phase: conduct sanitary inspections on the appliances used during the food production
process, and conduct microbial detection on ice cubes, drinking water, and prepared foods using quick test kits
● Main
Universal exhaust hood
Incubator
Precision weight scale
Iron homogenizer
work items: ATP detection, total microbial count/E. coli/E. coli culture, quick screening of medication use for
meat animals/antibiotic residue in meat products, and quick screening of pesticide residue in fruits and vegetables.
● Names
and purposes of equipment in the laboratory, names or categories of raw materials or products applicable to
self-testing
Desktop eyewash device
Sterile processing workstations
Food safety and assurance /
happiness from tea
45
Vortex mixer
High temperature and pressure autoclave
46
天
仁
茶
業
TenRen 2014
Report
Customer satisfaction
Employee care
Ten Ren's three guarantees for Taiwan's job market
Items covered in secret visitors' assessment
Selling tea at the
store and at the
sales counter
Store personnel
welcoming guests
Assessment of
checkout and
service procedures
VIP Association
Encourage women to return to work
Support the employment of
handicapped individuals
41 secret visits were conducted by the Company in 2014. Retail stores located in northern, central,
and southern Taiwan were visited, and scores/recommendations were provided for each store. Stores
with a score lower than 60 points should propose items and methods for improvement.
2014 HR statistical table
Business North second North third North fourth North fifth Sales
district
district
district
district
district counters
Number of
4
2
1
1
2
retail stores
Average
47.75
58
74
88
56.5
score
Visits between March 31 and April 13, 2014
Business North second North third North fourth North fifth Sales
district
district
district
district
district counters
Number of
2
3
2
4
3
retail stores
Average
58.5
66.67
78.5
81.25
86
score
Male
47
Item
Category
Position
Number of
employees
on payroll
Management
personnel
Visit between July 14 and July 15, 2014
Business
district
Number of
retail stores
Average
score
Visits between August 16 and August 27, 2014
North first
district
I. Mutual trust, help each other, unselfishness, honesty, and maintaining the
traditional team spirit.
II. Going beyond the original goal is one of the greatest pleasures in life.
III. Only a sound system can help with the continuous development of the Company.
IV. The spirit of cooperation is not restricted by territory.
V. Working together to create the beautiful "Great Ten Ren."
Human Resources Statistics
Visits between January 17 and January 24, 2014
Business
district
Number of
retail stores
Average
score
The five Creeds for all Ten Ren employees
Insist on 100% hire of local nationals
North second North third North fourth North fifth
district
district
district
district
Sales
counters
3
2
2
2
2
1
73.67
62
75
70
66.5
65
Central
region
Southern
region
1
4
67
75
Full-time
and parttime
employees
Direct/indir
ect
employees
Category sub-total and
percentage
Female
Number of people
Number of people
Number
Number
Number
Proportion of the
Proportion of the
Percentage of total
of people
of people
of people
category in total
category in total
562
36.61%
973
63.39%
1,535
100.00%
31
2.02%
74
4.82%
105
6.84%
Sales staff
473
30.81%
822
53.55%
1,295
84.36%
Production
personnel
58
3.78%
77
5.02%
135
8.79%
Full-time
423
27.56%
599
39.02%
1,022
66.58%
Part-time
139
9.06%
374
24.36%
513
33.42%
Direct
34
2.21%
61
3.97%
95
6.19%
Indirect
528
34.40%
912
59.41%
1,440
93.81%
48
天
仁
茶
業
TenRen 2014
Report
2014 HR statistical table
Male
Item
Category
Education
New hires
and
departures
Age
Female
Number of people Number Number of people
Number
Number
Proportion of the
of
Proportion of the
Percentage of total
of people
of people
category in total people category in total
Difference
between the
Male and
Company's
Male
Female
Total
female
average salary
and the lowest
Competency Number
Number
Number
Average
Average
Average Minimum local salary is greater
of
of
of
salary
salary
salary A
salary B
or less than
people
people
people
(A-B)/B%
Salary ratio in 2014
Category sub-total and
percentage
Grade
PhD
0
0.00%
0
0.00%
0
0.00%
Masters
11
0.72%
12
0.78%
23
1.50%
Undergraduate
238
15.50%
370
24.10%
608
39.61%
College
73
4.76%
126
8.21%
199
12.96%
High school/
vocational
school
211
13.75%
363
23.65%
574
37.40%
Other
29
1.89%
102
6.64%
131
8.53%
Subtotal
562
36.61%
973
63.39%
1,535
100.00%
Note: All of above are full-time employees, and the salaries of entry level employees (non-managers) are higher than the local minimum wage. (Managers
New hires
379
36.03%
673
63.97%
1,052
100.00%
director level (inclusive) other than unit managers). The local minimum wage is defined as: basic salary, and is taken as the (monthly) salary of a full
Departures
374
36.24%
658
63.76%
1,032
100.00%
Under 30
314
20.46%
472
30.75%
786
51.21%
30 to 50
176
11.47%
280
18.24%
456
29.71%
Above 50
72
4.69%
221
14.40%
293
19.09%
Average age
32.4
35.6
Total based on gender
562
973
Grand total
34.4
1,535
Executives are defined as: Assistant manager level and above, including the general manager, vice president, factory directors,
assistant managers, etc. managers of all functional groups and above, including assistant managers.
R&D
Sales
Entry level
employee Management
Production
Total
80
33,370
1
35,236
81
33,393
19,273
73.3%
190
28,201
390
27,074
580
27,443
19,273
42.4%
15
32,677
62
40,777
77
32,963
19,273
71.0%
47
31,377
75
27,332
122
28,890
19,273
49.9%
332
30,098
528
28,735
860
28,703
19,273
48.9%
including department managers, group managers, and branch supervisors, subsidiaries, and headquarters; Non-unit managers: managers above
time employ on July 1, 2014, in the amount of NT$19, 273
Types of insurance offered by Ten Ren Tea and their corresponding amounts
Year
2012
2013
2014
Labor insurance
26,147,067
28,377,086
31,000,664
National Health Insurance
25,849,949
26,691,190
28,304,664
Labor pension contribution
(including old and new systems)
33,086,748
28,842,083
33,086,748
Number of handicapped individuals hired over the years
Year
2014
2013
2012
Number of people
14
16
16
49
50
天
仁
茶
業
TenRen 2014
Report
Training hours offered in 2014
Male (number of training hours)
R&D
Sales
Production Administrative
personnel personnel personnel
personnel
36
3,552
442
Subtotal
Female (number of training hours)
Manage- General
R&D
Sales
Production Administrative
Manage- General
Subtotal
Subtotal
Subtotal
ment
employee
personnel personnel personnel
personnel
ment
employee
923.5 4,953.5 2,639.5
2,314 4,953.5
42
5,995
140
1,504
7,681
1,792
5,889 7,681
Cost of training: NT$ 1,093,357 (excluding indirect investments such as the salaries of internal lecturers and transpor tation subsidies for trainees)
Competency
Annual average training hours Annual average training hours
per employee (male)
per employee (female)
R&D personnel
0.44
42.00
Sales personnel
13.82
13.38
8.04
1.84
30.78
20.32
Production personnel
Administrative
personnel
Annual average training hours Annual average training hours
per employee (male)
per employee (female)
Grade
Management
General
employee
29.01
25.24
6.97
11.15
Balance between life and work
Activity
Participants
V-men charity race
19
Day trip for employees to the Ten Ren
Tea Culture Museum
79
Earth Day - cleaning up the community
Selection of nationwide outstanding
retail store managers
51
123
2
Promotion of tea culture
Number of visitors at Ten Ren Tea Culture Museum during recent years
Year
2010
2011
2012
2013
2014
Number of
visitors
46,368
50,689
43,314
51,066
47,175
Statistics of Lu Yu Tea Seminar (March 2014 to February 2015)
Class
Basic art of tea
Tea methods and tea parties
Advanced tea brewing
Evaluation and appreciation
of tea
Basic training in the way of
fragrance
Advanced training in the way
of fragrance
Workshop on the Classic of
Tea written by Lu Yu
Short-term workshop
Lectures and activities
Total
Accumulated
sessions
Annual
sessions
Number
of people
464
128
7
3
159
74
61
3
41
78
4
75
12
2
31
2
1
10
6
1
22
268
4
6
31
7
9,118
9,537
52
天
仁
茶
業
TenRen 2014
Report
Ten Ren Tea Arts and Culture Foundation
Activities and outcome
Activity
Outcome or expenses
Lu Yu Tea Seminar
150 classes, about 300 people
Art of Tea workshops for special education groups
About 30 participants, the spending was at about
NT$12,000
Co-organized lectures for the visually impaired in Kaohsiung
with Eden Social Welfare Foundation
35 participants, the spending was at NT$17,500
Coached the students of Tatung Institute of Commerce and
Technology and Tenfu Tea College on the performance of 'Art
of Tea'
NT$45,000
Organized the "Appreciation of Six Major Types of Tea"
workshop
Assisted with the "Career Convergence" vocational training
seminar held by the Vocational Training Bureau in Yunlin and
38 participants
Chiayi districts
Organized "Workshop for Advanced Tea Specialists and
30 participants, the spending was at NT$357,000 [27
Advanced Tea Masters", and participated in a research seminar
participants received dual certificates in 2015]
at Tenfu Tea College
Organized cross-strait tea exchange and appreciation
NT$10,000
Organized tea manufacturing workshops in the Hua-An Tie
Guan Yin tea district
53
54
TenRen 2014
Report
55

Corporate Sustainability Report

Transcription

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