Mount Buller and Mount Stirling Alpine Resort

Transcription

Mount Buller and Mount Stirling
Alpine Resort Management Board
Contents
fortune…
Cover image Bob Bateup
www.bobbateup.com.au
1.0
1.1
1.2
1.3
1.4
1.5
1.6
1.7
Overview
Message from the Chairman
Report from the Chief Executive Officer
Introduction
Year at a Glance
Corporate Governance
Organisational Structure
Management Team
2
4
6
7
8
10
12
2.0
2.1
2.2
2.3
2.4
2.5
2.6
Strategic Direction
Climate Change
Resort Use and Visitation
Vibrant Resorts
Development of the Resorts
Environmental Management
Land Stewardship
15
16
19
20
22
26
3.0
3.1
3.2
Appendices
Disclosure Index
Information
28
29
4.0
4.1
Financial Report
2006–07 Financial Statements
30
1
Annual Report 2006/07
Overview
Message from the Chairman
The 2006-07 year will be remembered for
the lightening strikes of 1 December which
caused over 500 fires in the Victorian Alps
that burned for nearly two months and
damaged over one million hectares of land.
The 2006-07 fires are a reminder to all our
stakeholders to ensure that their properties
at Mount Buller are well-maintained during
the summer period.
John W Dyson
Chairman
The Fires
The fires threatened the Mount Buller and
Mount Stirling Resorts for seven weeks,
however due to the great support of the
emergency services, especially the Country
Fire Authority (CFA), Rural Ambulance and
Victoria Police, as well as the Department
of Sustainability and Environment (DSE),
Parks Victoria, Buller Ski Lifts and our
communities, we were well-prepared and
able to keep asset damage to a minimum.
We thank all those involved in preparations
and the fire fighting effort, especially our
own staff who worked tirelessly with other
stakeholders. The efforts of everyone involved
have been commemorated in a book titled
In The Line of Fire, and also in a plaque next
to the CFA Station. In particular, I would like
to thank Andrew ‘Spook’ Kelly, Captain of
our CFA, for his leadership during this time.
As part of the fire recovery, the Victorian
Government allocated a number of grants
to the ARMB including $1.5m to assist in
the funding of the Mount Buller and Mount
Stirling Link Road. The Link Road is an
important initiative, which will broaden the
summer appeal of the Resorts by providing a
touring route. It will also provide an important
alternative route from the Resorts if the major
roads are closed. We thank the Victorian
Government for its generous support.
2
2007 Snow Season
The 2007 snow season was successful at
Mount Buller with good snow falls and
skiing during June and July, especially over
the school holiday period. Visitation was
strong, increasing 80% from the previous
winter. Mount Buller continues to attract
increasing numbers of snow play visitors,
placing increasing pressure on our existing
snow play and day visitor facilities. The
ARMB is looking at a number of initiatives
to improve and complement our existing
facilities to encourage this growing market.
Unfortunately, the snow season was more
challenging at Mount Stirling, with the snow
line generally above Telephone Box
Junction. Despite this, Mount Stirling
continues to attract school and other
groups interested in Nordic skiing and
snow camping.
Major Projects
During the year, we settled on the
acquisition of the former La Trobe University
building at Mount Buller for $4 million.
Of this, we paid a $750k deposit, the
remaining $3.25m to be paid off over
15 years, interest-free, in equal installments
of $216,667 (one repayment each year).
This is an excellent outcome for the
Resorts and the building, which will be
known as the Buller Community Centre, will
provide the infrastructure for a year round
education and community facility and new
home of the ARMB. In addition, the
relocation of the ARMB offices frees up the
existing ARMB building for redevelopment.
We have also completed the Water Reuse
Project, which will supplement water used
for snow making and fire fighting. The
project is one of the largest undertaken by
the ARMB and we thank our staff and the
consultants involved. Following final
approval from the Environment Protection
Authority and Department of Human
Services, the Water Re-use Plant will be
commissioned and we expect recycled water
will be available for snow making in 2008.
New Board
A new ARMB Board was appointed by the
Minister for the Environment and Climate
Change in April, following the conclusion
of the term of appointment of the previous
board. We welcome new Board members,
Andrew Abercrombie and Stuart Worn, and
thank retiring Board member, Dean Gosper,
who has contributed great insight and
enthusiasm to the Mount Buller Resort
since his initial appointment to the inaugural
Mount Buller ARMB in 1997.
Environment
Year two of the five-year Mountain Pygmypossum Recovery Plan has continued to
improve the habitat of this endangered
alpine species, with an emphasis on areas
impacted by the fires. The Fire
Management Plan included ‘Fire Severity
Mapping’ for Mountain Pygmy-possum
habitat, which identified threats to the
recovery of burnt habitat, as well as silt and
sedimentation fences where necessary and
‘No Go Zones’ for unsafe or unstable areas.
This year we joined Ecobuy, which aims to
create gradual change to purchasing habits
and attitudes within the organisation,
shifting to green products over time. The
relocation to the Buller Community Centre
will be an ideal opportunity to embrace
more recycled, greenhouse friendly, water
saving, energy efficient, low-toxicity and
fuel efficient products.
We have continued to conduct environmental
tours for primary and secondary schools,
including an introduction to indigenous flora
and fauna, water storage and treatment,
waste collection and recycling programs, and
impacts of tourism in the alpine environment.
In addition, our popular summer Summit
Nature Walk provides an interpretive 4km
walk offering instruction on heathland
communities, alpine bogs, alpine grasslands, snow gum woodlands and boulderfields.
Ecotourism Conference
Mount Buller hosted a breakout session for
the Australian Ecotourism Conference in
November 2007. This event attracted a
range of national and international delegates
and provided an ideal opportunity to
showcase Mount Buller’s product offering
and various environmental initiatives.
This event supports our strategic development
of the Meeting, Incentive, Conference and
Event (MICE) market by highlighting Mount
Buller’s capacity to host large and varied
conferences, functions and events. We
believe that by tapping into the MICE
market we will increase summer visitation at
Mount Buller and Mount Stirling and create
exciting new opportunities for the Resorts.
New Minister
Following Minister Thwaites’ resignation,
Minister Gavin Jennings was appointed as
Minister for the Environment and Climate
Change. We thank Minister Thwaites for
his great support and leadership of the
Alpine Resorts and look forward to working
with Minister Jennings for the continued
development, enhancement and enjoyment
of Victoria’s alpine regions.
Government Review of Expense
Reimbursements
During 2006-07, the Victorian Government
announced a review of the administrative
arrangements associated with Board
member and executive expense
reimbursement claims for all Alpine Resort
Management Boards and the Alpine Resorts
Coordinating Council. While KPMG, who
conducted the review at the instigation of
the Minister for the Environment and
Climate Change, found some minor
breakdowns in our internal control systems,
we are pleased to note that these were not
material. The ARMB has implemented the
recommendations arising from this report.
Government Review of Institutional
and Governance Arrangements
Minister Jennings has announced that the
State Services Authority will conduct a
review of the institutional and governance
arrangements of all Alpine Resorts and the
ARCC which is expected to be completed
by 30 June 2008. The current governance
structure has been in place for over ten years
and we welcome the review and look forward
to playing a constructive role in the process.
Financial Performance
The ARMB recorded an operating profit of
$1,376,532 for the year ended 31 October
2007. This surplus is largely related to the
high visitation experienced during the 2007
snow season. When land release revenue
is added to this, the final result was a net
surplus of $1,489,132. The surplus that
has been generated will be re-invested into
the community and be used to finance the
ARMB capital investment programme,
including the Water Re-Use Project and the
purchase of the Buller Community Centre
(the former La Trobe Building).
Initiatives for 2007-08
The ARMB has approved a capital
expenditure budget of $3 million for 2007-08
(one of the largest in the ARMB’s history)
in support of a program designed to deliver
improved year round services and visitor
experiences across the Resorts, including:
— Stage One mountain bike and
walking trials;
— Stage One improved snow play facilities;
— Continued progress in the development
of Athletes Walk;
— Upgrade and lining of sewage pipes
throughout the Village;
— Resurfacing of the car parks;
— Concept plans for the redevelopment
of the Village centre precinct;
— Feasibility plan for a new major water
reservoir on Mount Buller for snow
making; and
— Feasibility study, planning permit and
design for the Mount Buller-Mount
Stirling Link Road.
Village Centre Precinct Redevelopment
In September, an initial meeting involving
many stakeholders was held to discuss the
redevelopment of the Village centre, including
Cow Camp, Kooroora Hotel/YHA and the
gateway, to address issues such as access
(car parking and transport interchange),
vehicle and pedestrian conflicts, limited retail
and year round activity, ageing or inadequate
facilities and staff accommodation.
Various projects were tabled for consideration,
including: development of the Buller
Community Centre, redevelopment of Cow
Camp Plaza to expand retail, accommodation
and public facilities, development of a
‘gateway’ site for mixed use (undercover
bus terminal, car parking, retail, offices,
accommodation and possible gondola
terminal) and a gondola from Pinnacle
Valley to Mount Buller.
Acknowledgement
On behalf of the ARMB, stakeholders and
visitors, I would like to express our thanks
and appreciation to Chief Executive Officer,
Philip Nunn, his executive management
team and all ARMB staff, who are committed
to providing a sustainable, quality experience
for stakeholders and visitors. We look
forward to continuing to work closely with
the Mansfield Shire Council and other
Crown Land managers in the region,
including, Parks Victoria, DSE and the
catchment and water authorities.
I also extend my appreciation and thanks
to other Board members of the ARMB who
have given so much time and effort over
the last 12 months in supporting Philip and
his team. In particular, I would like to thank
Susan Hocking and Judy Dixon, who have
chaired the Risk, Audit and Finance
Committee and Environmental Management
Review Committee respectively.
John W Dyson Chairman
Mt Buller and Mt Stirling Alpine Resort Management Board
3
Overview
Report from the Chief Executive Officer
2006-07 was defined by two major weather
related events; in December-January, bushfires
that effectively closed the Resorts for seven
weeks over summer and, in June-July, excellent
snow conditions, which resulted in record
attendances at Mount Buller this winter.
revenue. We would like to thank the
Victorian Government for financial
assistance to the recovery process,
including: $1.55 million towards the Mount
Buller-Mount Stirling Link Road; $10,000
for ‘Buller’s Back’ events; and $10,000 to
support the winter calendar of events.
In addition, the book In the Line of Fire
was co-produced by the ARMB and BSL
to record and commend the community’s
fire fighting efforts in summer 2006-07.
Copies of the book are available from the
ARMB offices.
Philip Nunn
Chief Executive Officer
Bushfire and Recovery
For seven weeks, between early December
2006 and mid January 2007, bushfires
burned extensively through the Mount
Stirling Resort and some sections of the
Mount Buller Resort, including
approximately four to five kilometres along
the Mount Buller Tourist Road. The Resorts
were closed to visitors and residents for a
significant part of this seven week period
and negative publicity added to the impact
of fires on summer tourism at Mount Buller,
Mount Stirling and the Mansfield district.
Virtually all man made assets in the Mount
Buller Resort were unaffected by fire due to
the combined efforts of the CFA, DSE,
DHS, BSL, the ARMB and Mount Buller
community – and a little luck. All parties
and individuals involved in the fire fighting
effort are to be commended.
Mount Stirling Resort lost most of its
signage, while other man made assets
escaped fire damage due to the efforts of
local CFA crews. Licensed operators also
suffered commercial hardship as Mount
Stirling and surrounding National Park and
State Forests were closed to visitors.
While loss of reputation and business are
difficult to quantify, the economic impact of
the bushfire is estimated at $4 million in lost
4
Snow Season
This year, wonderful snow conditions from
June through to August created great
vibrancy and allowed commercial
stakeholders on Mount Buller to recover
from a lack-lustre 2005-06 snow season
and 2006-07 summer impacted by fires.
The 2006-07 snow season was opened by
the Honourable John Thwaites MP, Minister
for the Environment, who has been a great
supporter of the alpine region. During the
opening weekend, the Minister presided
over the official opening of the Water Reuse
Plant, which is now going through its final
testing prior to commissioning, and
launched In the Line of Fire.
Record attendances of 282,845 visitors
this winter represented a 26% increase
compared with the ten year average, and
corresponding number of visitor days
increased by 12%. High visitation has
highlighted the need to improve access to
the Mount Buller Village and enhance snow
play areas and facilities; the ARMB now
sees these as key strategic priorities.
In contrast, visitation to Mount Stirling has
continued to decline, due to a number of
factors including the distance from the
current visitor facilities to the reliable
snowline. The challenge for the ARMB is
to find the appropriate expenditure balance
between providing new infrastructure, road
and trail clearance, facilities maintenance
and staff, and the revenue generated by
the operation of the Mount Stirling Resort.
Buller Community Centre
In 2006, the ARMB successfully negotiated
the purchase of the former La Trobe building
and surrender of the leases associated with
the building, which will remain an important
community asset. Fit-out of the building to
house ARMB administration is now nearing
completion and Mansfield Primary School,
Haileybury College and Mount Buller
Education Pty Ltd have entered into
agreements for the ongoing use of space
within the building for education purposes.
In addition, a proposal for an annex to be
constructed on the concrete apron of the
building has generated a great deal of
interest. The Buller Community Centre will
become a much-needed, highly visible
Welcome Centre for Mount Buller,
incorporating the National Alpine Museum,
gallery, cafe (linked to the snowplay area)
and conference space. It would also
provide street level access to operations
within the building, such as the cinema,
gymnasium and the ARMB. We are
seeking funding partners to support this
important development.
I would like to acknowledge the Australian
Alpine Institute for its successful operation
of the cinema and gymnasium throughout
winter. These facilities will continue to
operate year round for the benefit of
residents, employees and visitors.
Capital Projects
Some ARMB capital projects were delayed
by the bushfire period, however completed
projects include the Water Re-use Plant, relaying of the potable water pipe between
the Arlberg and Spurs and resurfacing of
the Summit Road between the Arlberg and
Summit Car Park. The next stage of the
Athletes Walk (to the Chalet Hotel) has
been commenced and is scheduled for
completion by Easter 2008.
Year Round Resort
The ARMB is continuing in its efforts to
build snow season visitation, while also
improving the Resorts’ year round tourism
offer. Events such as the Easter Arts
Exhibition and Prize, Mount Buller Sprint
and Holden High Country Cycle Challenge
are designed to attract a new market, and
encourage return visitation and extended
stays. The ARMB is also investing in the
establishment of mountain bike trails and
walking paths linking Mount Buller and
Mount Stirling, which capitalise on existing
lift infrastructure and trails.
Financial Management
The ARMB has enjoyed another strong
financial year, with operating surplus
(exclusive of government grants and the
proceeds of land release) arising out of high
visitation. Cash reserves are earmarked
for further capital improvement and
maintenance projects, as well as
repayment of loans relating to the purchase
of the former La Trobe building and the
Water Re-use Project. The ARMB will
continue to restrict operational costs, to
support the pressures faced by commercial
operators, lodge and apartment owners
and the price sensitivity of visitors.
The ARMB will continue to seek Federal
Government funding to match State
Government funding for the Mount BullerMount Stirling Link Road and other
infrastructure development opportunities.
Acknowledgements
One of the great strengths of the Mount
Buller and Mount Stirling communities is
our capacity to work together for the
common good, including cooperative
marketing, staging of events and care for
the environment. In particular, the ARMB is
appreciative of the support of BSL, the
Mount Buller Chamber of Commerce and
Mount Buller Ratepayers’ Association.
BSL, through its General Manager Laurie
Blampied, continues to invest in
development and maintenance of its
comprehensive ski-lifting and snow-making
systems, which augurs well for the future of
the Mount Buller Resort.
I would also like to acknowledge the Stirling
Ski Patrollers, who ensure Mount Stirling is
a safe and an enjoyable place to
experience the alpine environment in winter.
Thanks also to Resort Management Boards
from other Victorian Alpine Resorts, the
Mansfield Shire Council, Alpine Resorts
Coordinating Council (ARCC), Board of
Alpine Resort Tourism, High Country
Reservations and many other agencies
including neighbouring land managers,
Parks Victoria and DSE (Mansfield) for a
very constructive working relationship.
Staff
I would like to acknowledge the efforts of
the ARMB’s dedicated staff, in a year
distinguished by great challenges and
achievements.
During the course of the year, a number of
long-standing and hard-working employees
chose to leave the organisation. We thank
them for their contribution and wish them
well. We also welcome Mandy Kynnersley,
Risk and Finance, to the ARMB team.
Resort Operations Manager, Hadyn Purcell
and Heath Chidgey, our engineer, deserve
recognition for the successful completion of
the Water Re-use Project, ahead of
schedule and well within budget, as well as
the professional coordination of operational
staff this winter, including car parking staff
working in often trying conditions.
The Board
I would like to express my personal
appreciation for the support of each Board
member. Board positions are filled with
people who are dedicated to the future
success of Mount Buller and Mount Stirling;
they provide a great deal of time, effort and
input into the effective management of the
Resorts.
As Chairman, John Dyson has led the
organisation with strength and
commitment. His guidance has been
invaluable. I would like to congratulate all
Board members on their appointment and
look forward to continuing to work together
to develop strategies and policies, and to
monitor the effective implementation of
plans that have been developed and
supported in the past.
I would like to thank Dean Gosper who did
not seek re-appointment in May of this
year. Dean has served the mountain well
during his long term as a Board member
and has been a great mentor for me and
my predecessor.
I wish everyone associated with both
Resorts a happy and fulfilling 2008, and
trust they will continue to be rewarded by
their association with the alpine area.
Philip Nunn Chief Executive Officer
Tony Petersen and Jonathon Chivers,
Property and Planning, are to be
commended for their work in facilitating the
purchase of the former La Trobe building,
as well as their efforts to establish
tenancies within the building and manage
the ARMB office fit-out.
5
Overview
Introduction
Overview
Year at a Glance
The Mount Buller and Mount Stirling Alpine
Resort Management Board (ARMB) is
charged with the responsibility of managing
Mount Buller and Mount Stirling Alpine
Resorts pursuant to the Alpine Resorts
(Management) Act 1997.
The ARMB recognises that it has
stewardship responsibility for significant
public assets and continues to manage
these assets in an ecologically, economically
and socially sustainable manner, while
facilitating the public’s ability to access and
enjoy an alpine experience. The ARMB is
committed to fulfilling its role within the
context of the Victorian Government’s
Alpine Resorts 2020 Strategy.
All decisions made by the ARMB follow due
consideration and consultation regarding
the impacts upon the triple-bottom-line,
namely the environmental, social and
economic impacts of the activity. The
ARMB also considers the risk management
implications of its decisions.
High snowfalls ensured that Mount Buller Village
was often covered in a blanket of snow in 2007.
Vision
To be the most attractive and popular
alpine destination in Victoria and be
recognised as the leader in alpine
environmental management.
Mission
The mission of the ARMB is to manage the
Resorts in an economically, environmentally
and socially sustainable manner by:
— Enhancing the attractiveness of the
Mount Buller Resort for all-season
visitation, and encouraging recreational
use within the context of sustainable
ecological management practices;
— Attracting visitation to Mount Stirling by
providing an outstanding nature-based
visitor experience in a well-managed
bio-diverse environment; and
— Developing the complimentary attributes
of the two Resorts through integrated
management, development and
marketing.
Objectives and Undertakings
The ARMB is committed to excellence in
the financial reporting. Thorough
assessment, monitoring and review of
financial and operational risk are
cornerstones of effective governance.
Visitors reveled in the high snow falls that the
Resorts experienced early in the season.
The ARMB will deliver its core functions
and services in a cost-effective manner and
develop strategies and activities that will:
— Ensure management and development
of the Resorts is undertaken within an
ecologically sustainable framework;
— Retain a commitment to a snow tourism
industry, while responding to climate
change issues;
— Optimise year round use and visitation
in a safe alpine environment;
— Develop year round appeal of the
Resorts to complement the natural
alpine environment and create a sense
of place for visitors and for the
community;
— Deliver a sustainable, viable and vibrant
alpine business through the
development of strategies to increase
economic activity and enjoyment of all
user groups; and
— Manage the Resorts for all Victorians
within an accountable framework and
in cooperation with the community.
** These figures refer to Mount Stirling only.
All other figures refer to Mount Buller.
13 consultants were engaged during
2006-07. Total fees amounted to
$338,247, with no individual consultant
being paid more than $100,000.
† The increase in gate entry is due to the
effects of the extremely low snow fall
experienced in 2005-06 combined with
the excellent snow conditions
experienced in 2006-07
Post Balance Sheet Events: There have
been no events subsequent to the year
that significantly impact on operations
in future years.
6
Item/Key Performance Indicator
Environmental Quality
Number of readings within EPA guidelines:
— Howqua River total phosphorus — Howqua River total nitrogen
— Sewage treatment plant total phosphorus
— Sewage treatment plant total nitrogen
Percentage of total waste recycled
Social Responsibility
Percentage of first time visitors
Percentage of returning visitors
Average number of nights on mountain
(based on gate entry)
Total snow making water used (megalitres)
Total domestic water used (megalitres)
Total water used for fire fighting (megalitres)
Total winter passengers using free shuttles
Mt Stirling ski patrol callouts**
Economic Viability
Number of winter visitors
Number of summer visitors
Number of visitor days (winter)
Number of Mt Stirling winter visitors**
Number of Mt Stirling visitor days (winter)**
Number of vehicles through the gate (winter)
Total invested by private developers ($’000)
Capital Works Expenditure ($’000)
Number of lease holders
Number of sub-leases transferred
Number of ‘hot beds’
Number of ‘cold beds’
Mt Buller maximum snow depth (centimetres)
Mt Stirling maximum snow depth (centimetres)**
Total value of approved planning permits ($’000)
2006-07
Financial Summary
Operating revenue:
— Gate entry†
— Site rental fees
— Service charges
— Sale of rights to lease and develop crown land
— State government funding
— Other revenue
Operating expenditure
Operating surplus/(loss)
Total assets
Total liabilities
Net assets
Assets comprise:
— Land
— Non-current assets
— Current assets
2005-06 % Change
5/6
5/6
12/12
12/12
34%
6/6
5/6
11/12
12/12
29%
(17)
0
8
0
17
20%
80%
2.35
28%
72%
2
(29)
11
18
212
194
9
554,272
20
167
138
0
367,806
12
27
41
51
67
282,835
143,800
478,889
3,308
3,639
65,861
10,000
3,205
176
91
1,554
6,303
92
80
19,000
157,176
210,528
312,339
1,201
1,321
29,161
20,000
2,694
176
33
1,554
6,258
28
25
17,000
80
(32)
53
175
175
126
(50)
20
0
176
0
1
229
220
12
$’000
2006–07
$’000
2005–06
3,168
2,860
3,023
113
33
1,146
8,854
1,489
197,004
4,636
192,368
1,889
2,797
2,990
1,287
20
988
8,758
1,213
140,899
1,633
139,266
150,313
40,385
6,306
106,035
28,221
6,643
7
Overview
Corporate Governance
The Mount Buller and
Mount Stirling Alpine Resort
Management Board (The
ARMB) was established in
2004 by an amendment to the
Alpine Resorts (Management)
Act 1997 (the Act), succeeding
the Mount Buller Resort and
the Mount Stirling Alpine
Resort Management Boards.
This amendment details key
aspects of the ARMB’s
corporate governance practices.
Statutory Reporting
The ARMB has been created as a statutory
authority and it is responsible directly to the
Minister for Environment and Climate
Change for a range of statutory
requirements.
Ultimately, the Minister is responsible for
Crown Land management and delegates
authority to the ARMB to carry out
Government policy in relation to the use of
Crown Land. Across the two Resorts, the
ARMB undertakes to adopt best practice in
all activities, reporting to the Minister
through the Corporate Plan, Annual
Reports and Quarterly Reports.
The ARMB also complies with the directions
of the Minister for Finance and acts as a
referral authority for development matters.
Winter at Mt Buller – plenty to experience both on
and off the snow.
Establishment of the ARMB
The ARMB operates under the provisions
of the Act and is established:
— As a Body Corporate with perpetual
succession;
— With its own Common Seal;
— With the power to sue or be sued;
— To acquire, hold and dispose of real
and personal property;
— To carry out its functions as a Body
Corporate may do at law.
The ARMB acts on behalf of the Crown and
accepts directions or guidelines from the
Minister regarding its performance and the
discharge of its functions, duties or power.
Appointment of Board Members
Members of the Board are appointed by
the Minister for Environment and Climate
Change. Board members are selected
based on the administrative, managerial,
financial, environmental, legal, marketing,
sporting and tourism skills necessary to run
the Resorts competently.
Board members are appointed for a period
of three years and are eligible for reappointment. The Minister for Environment
and Climate Change appoints one member
to be chairperson and one to be deputy
chairperson. Remuneration for Board
members is determined by the Victoria
Government guidelines.
8
Functions of the ARMB
As set out in Section 38 of the Act, the
specific functions of the ARMB are to:
— Act as a Committee of Management of
any Crown Land deemed to be
permanently reserved under the Crown
Land (Reserves) Act 1978 in the Resorts;
— Contribute, together with Tourism
Victoria and the ARCC, to the overall
promotion of alpine resorts;
— Develop a tourism and marketing
strategy for and to promote the Resorts
and to collect and expend voluntary
contributions from commercial
undertakings in the Resorts for this
purpose;
— Provide a range of services;
— Charge contributions for the provision of
those services;
— Collect fees prescribed by the
Regulations for the Resorts;
— Attract investment for the improvement
of the Resorts in respect of which the
ARMB is established;
— Carry out any other function conferred
on the ARMB under this or any other
Act;
— Plan for the development, promotion,
management and use of the Resorts;
— Manage the Resorts in accordance with
the object of the Alpine Resorts
(Management) Act 1997, as amended;
— Undertake research into alpine resort
issues;
— Contribute to and support the operation
of the ARCC;
— Prepare and implement a Strategic
Management Plan for the Resorts;
— Expend or apply revenue of the ARMB
in accordance with a direction of the
Minister under Section 36(1A).
Resort Management
The duties and responsibilities of ARMB
Chief Executive Officer, Philip Nunn, are to:
— Carry out the Board’s directions;
— Manage day-to-day operations of
the Resorts in accordance with
approved policies;
— Manage and direct the organisation to
achieve optimum profitability and
effective use of business assets and
human resources;
— Develop and review policy, and plan and
control major functions relating to the
operation and administration of the
organisation through subordinate
executives.
Guiding Principles
The ARMB is committed to:
— Valuing staff and contractors;
— Providing outstanding service to clients;
— Continually striving for innovation and
improvement;
— Ensuring that the ARMB is seen as a
cooperative, responsive, efficient and
effective organisation which consults
appropriately in carrying out its role;
— Responsible environmental management
practices;
— Effectively discharging the powers
entrusted under legislation and meeting
statutory obligations and Government
objectives relating to equal opportunity,
occupational health and safety, and
standards of ethics and accountability.
Corporate Planning
As required under Section 53 of the Act,
the ARMB develops and lodges its
Corporate Plan, including a Statement of
Corporate Intent and a Business Plan.
These plans outline the ARMB’s key
strategic directions to:
— Mitigate the impact of climate change;
— Increase year round Resort use and
visitation;
— Develop year round Resorts;
— Encourage sustainable, year round
economic growth;
— Proactively manage the environment;
and
— Provide stewardship of Crown Land.
Risk Management
The ARMB is committed to ensuring that
all people affected by the activities
associated with Resort management are
protected from risks to safety, health and
wellbeing, and loss or damage to property.
The ARMB has a Risk Management Policy
and develops risk management systems
to assist staff in understanding their
responsibilities and create a culture of safety.
9
Overview
Organisational Structure
In early 2007, the State Government
announced the members of the new Board,
who began their three-year tenure on 25 April.
Susan Hocking BEc (Hons) MA FAICD
Appointed 9 June 2004, re-appointed
25 April 2007.
— Chair, Risk, Audit and Finance Committee
and Remuneration Committee
— Director, Victorian Energy Networks Corp
— Former Director, Transend Networks
— Former Manager, Project Facilitation,
Tourism Queensland
— Fellow, Australian Institute of Company
Directors
Board Members (clockwise from top left) John Dyson, Don Cummins, Judy Dixon, Bruce Dowding,
Susan Hocking, Stuart Worn, Andrew Abercrombie and Dean Gosper,
Five members from the previous Board
were reappointed: Chairman, John Dyson,
Deputy Chairman, Don Cummins, Judy
Dixon, Bruce Dowding and Susan Hocking.
Two new Board members were appointed:
Andrew Abercrombie and Stuart Worn.
Board membership during 2006-07:
John W Dyson BSc, MBA, MAICD, F Fin
Chairman. Appointed 9 June 2004,
re-appointed 25 April 2007.
— Chair of Remuneration Committee and
Member of Risk, Audit and Finance
Committee, and Leasing and Planning
Committee
— Member of Alpine Resorts Co-ordinating
Council (ARCC)
— Investment Principal, Starfish Ventures Pty Ltd
— Former Chairman, Australian Private
Equity & Venture Capital Association Ltd
Don Cummins BEc, BEd, PG Dip (Asian Studies),
Dip Teaching, GAICD
Deputy Chairman. Appointed 9 June 2004,
re-appointed 25 April 2007.
— Member, Environmental Management
Review Committee and Leasing and
Planning Committee
— Director, Goulburn Broken Catchment
Management Authority; Murray Darling
Basin Commission CAC
— Former Chairman, Goulburn-Murray Water
10
Judy Dixon BEd, Grad Dip Mgmt
Appointed 9 June 2004, re-appointed
25 April 2007.
— Chair, Environmental Management
Review Committee and Member,
Leasing and Planning Committee
— Member, Board for Alpine Resorts
Tourism (BART)
— Member, Mansfield-Mount Buller-The
High Country Arts, Culture and Heritage
Committee
— Organisational Liaison Officer, Mansfield
Shire Council
— Consultant, Coordinator, NE Provincial
Vic Campaign
— Fairley Fellow, Goulburn Murray
Community Leadership Program
Bruce Dowding FCA
Appointed 1 May 1998, re-appointed
28 April 2001, 9 June 2004 and
25 April 2007.
— Member, Risk, Audit and Finance
Committee
— Member, Mansfield Mount Buller
Regional Tourism Association
— Consultant/Director, Grollo Group of
Companies
— Former Managing Director, Buller Ski
Lifts Ltd
— Former Member, Mount Buller Village
Management Committee
Andrew Abercrombie B.Ec LLb MBA (IMD)
Appointed 25 April 2007
Committee and Remuneration Committee
— Barrister and Solicitor of the Supreme
Courts of NSW and Victoria
— Founding Director of publicly-listed
Flexigroup Limited
— Former Executive Chairman and CEO
of Flexirent Capital Pty Ltd
Stuart Worn MBA, BAppSc, ADipEng, FAICD,
MISA, MPIA
Appointed 25 April 2007
— Member, Leasing and Planning
Committee and Environmental
Management Review Committee
— Vice President, Victorian Snowsports
Association
— Executive Officer, Planning Institute of
Australia Victorian Division
— Former Director of Skiing &
Snowboarding Australia
— Member Alkira Ski Club and Ski Club
of Victoria
Dean Gosper BEcon, LLB
Appointed 1 May 1998, re-appointed
28 April 2001 and 9 June 2004.
Appointment ended 24 April 2007.
Committee and Remuneration Committee
— Former Chairman, Austin Hospital Board
— President, Ski & Snowboard Australia Ltd
— Fairley Fellow, Goulburn Murray
Community Leadership Program
Committee Structure
The ARMB has established a number of
committees to enable it to fulfill its
governance obligations and manage the
Crown Land in a cost-effective manner.
Review Committee
The Environmental Management Review
Committee is responsible for reviewing
progress against the ARMB Environmental
Management Plan. The Committee is
involved in discussion regarding
environmental issues such as community
engagement, fire recovery, water quality,
catchment management, compliance,
weed management, endangered species
management, pest animal control and
revegetation programs.
Risk, Audit and Finance Committee
The Risk, Audit and Finance Committee is
responsible for overseeing:
— Financial performance;
— Assessing the quality of the ARMB’s
financial accounting, management
reporting and management policies and
procedures;
— Compliance with the financial directions
as issued by the Minister for Finance;
— The operations and implementation of
the identification and assessment of
risks, management of the identified
risks, monitoring of the risk
management process and referring risk
matters to the ARMB as appropriate;
— The scope of work and performance of
the external and internal auditors;
— The sign off of accounting policies; and
— Continuous monitoring of a framework
and processes for compliance with the
Act and other laws and regulations that
significantly impact on the ARMB’s code
of conduct.
Leasing and Planning Committee
The Leasing and Planning Committee (LPC)
considers planning permit applications in
the ARMB’s capacity as a land manager
and a body affected by any development
proposals on Mount Buller and Mount
Stirling, and as a service provider and
hence a referral authority.
Following review by the LPC, lease
applications and related decisions are
considered by the Board.
Remuneration Committee
The Remuneration Committee provides a
recommendation to the Board regarding
Chief Executive Officer remuneration and is
responsible for his performance appraisal.
In addition, the Committee ensures that all
remuneration and policies concerning
personnel are consistent with Victorian
Government standards.
Committee Meetings
Board
Meetings
Environmental
Management
Review
Committee
Risk, Audit
& Finance
Committee
Leasing
& Planning
Committee
Remuneration
Committee
Total held
12
John Dyson
12
2
5
3
2
-
5
3
Don Cummins
2
10
1
-
3
1
Andrew Abercrombie*
6
-
3
-
1
Judy Dixon
12
2
-
3
-
Bruce Dowding
10
-
3
-
-
Susan Hocking
11
-
5
-
1
Stuart Worn*
7
1
-
2
-
Dean Gosper **
5
-
2
-
1
* Appointed 25 April 2007
** Appointment ended 24 April 2007
A staff-based Occupational Health and
Safety (OH&S) Committee reports through
this committee, providing a vehicle for staff
and management to identify and address
workplace OH&S issues.
11
Overview
Mangement Team
Philip Nunn ACA, B Ecops (Monash)
Dip Ed (Monash)
Appointed August 2005.
Joined the ARMB as Business Manager
in July 2002. Responsible for leading the
professional ARMB team and enabling the
Board’s vision, direction and framework for
the future development of the Resorts in an
environmentally, economically and socially
sustainable manner.
Senior Manager, Strategic Growth
and Marketing
Jeff Plant
Appointed January 2007.
Responsible for marketing, communications,
product development, corporate partnerships, events, post office, arts culture and
heritage and customer services.
Finance and Risk Manager
Mandy Kynnersley BBus (Acc), CA
Appointed September 2007.
Responsible for finance (planning, reporting
and analysis); audit (systems and controls);
risk management including identification,
assessment, management and monitoring;
emergency planning including fire and
business continuity; and contract
management (negotiation and terms).
Senior Manager, Property and Planning
Tony Petersen
BBus (Property), MBldg, AAPI, CPV
Appointed December 2001.
Responsible for management of leasing,
sub-leasing, licensing and statutory
planning matters.
12
Resort Operations Manager
Hadyn Purcell
Appointed May 1998.
Employed on Mount Buller since 1976.
Responsible for supervision of snow clearing,
car parking, garbage collection, sewage
treatment, water reticulation and a number
of capital works projects related to the
improvement of the Resorts’ infrastructure.
Environmental Manager
Louise Perrin B.App.Sci. (Hons)
Appointed October 2004.
Responsible for endangered species
and wildlife management, vegetation
management, pest plant and animal
control, track and trail development and
maintenance, waste management
initiatives, advice during construction
and development, and education and
communication programs.
Engineer
Heath Chidgey BE Civil (Hons)
Appointed February 2006.
Responsible for planning and development
of engineering and technical operations of
the Resort, including a broad range of
municipal services, such as water supply,
water treatment, roads and Village
maintenance. Also responsible for the
planning and implementation of ARMB
capital works projects.
Figure 1
Staff Structure
Board
Phil Nunn
Senior Manager
Resort Operations
Hadyn Purcell
Engineer
Heath Chidgey
Environmental
Manager
Louise Perrin
Resort Operations &
Environmental Officer
Alison Kirkwood
Resort Operations Crew
Jodie Chick, Matt Cotter
Graeme Godber,
Stephen Holland
Duncan Hollingdale
Chris Medcraft
John Peachey, Glenn Peck
Ian Thomas
Carparking
Crew
Strategic Growth &
Marketing Manager
Jeff Plant
Marketing &
Communications
Manager
Amber
Gardner
Events
Coordinator
Katie O’Brien
Reception/
Post Office
Supervisor
Anne
Walters
Reception/
Post Office
Executive Assistants
Linda Charles / Abbe Staugas
Finance & Risk
Manager
Mandy Kynnersley
Senior
Accountant
Mark Evans
HR/Payroll
Julie Dolling
Traffic
Control
Supervisor &
Purchasing
Officer
Chris
Deutscher
Accounting
Officer
Maureen
Williams
Senior Manager
Property & Resort Planning
Tony Petersen
Leasing & Planning
Manager
Jonathan Chivers
Executive Assistant
Amanda Reed
Susie
Klingsporn
Customer
Service Officer
Sarah Egan
Rebecca Selby
Cathy Chivers
Sales & Promotion
Emma Dolling
Traffic Control
Assistants
Full Time Staff
Part Time Staff
Seasonal Only
Mount Stirling
Ski Patrol & Operations
Museum
Margie Franke-Williams
Casual
13
Overview
Mangement Team
Occupational Health and Safety
The ARMB is committed to providing a
safe, stimulating and rewarding place for its
employees, free of accidents and injury;
this objective extends to staff, contractors
and the general public.
Its organisational culture is built around
providing a safe and rewarding experience
for guests, residents and employees
visiting, living or working in the Resorts.
The ARMB is very aware of its Occupational
Health and Safety (OHS) obligations and its
responsibility for public safety.
Staff members are integral to the ARMB’s
Risk Management Process. Risk
management practices are an important
part of all position descriptions and
performance appraisal processes; as part
of their daily operational duties, staff
members are required to identify, assess
and report on risk throughout the Resorts.
Further, they are required to implement
strategies and actions that will mitigate or
reduce risk, and to continue to monitor the
level of residual risk.
The staff-based OHS Committee meets on
a regular basis and carries out frequent
inspections of the workplace. In 2006-07,
activities and outcomes of the OHS
Committee included:
— Hazardous area (defensive snow) driving
course for new staff who drive ARMB
vehicles;
— Chainsaw (trim and crosscut saw)
training;
— Heavy vehicle training;
— Development of Standard Operating
Procedures;
— Additional signage and bollards for traffic
management;
— Drug and alcohol awareness;
— Dealing with difficult customers;
— Traffic awareness/traffic guiding course;
— Farm chemical users course;
— Advanced first aid training (Mount
Stirling Ski Patrol); and
14
Strategic Direction
Climate Change
— Provision of additional protective
equipment for personnel, in particular
safety radio vests and helmets for use
when driving skidoos.
— Farm Chemical Handling
— Day to Day Management and
Supervision of Staff
— Sustainability Forum
Work Days Lost
During 2006-07, two days were lost due to
workplace injury. This is down from the six
days lost in the last financial year. In
conjunction with the OHS Committee, the
ARMB monitored any incidence of work
related injuries and return to work
programs. No days were lost due to
industrial disputes.
The ARMB is also committed to assisting
staff with external study to maximise their
opportunities for career advancement
within the organisation. Some examples of
external study undertaken in 2006-07 are:
— Certified Practicing Accountant
— GST and FBT updates, Fraud and
Recovery
— Conservation and Land Management
— Media Release and Public Relations
(PR) Writing
— Bookkeeping
— Foundations of Human Resources
— Chlorine Gas and Hypochlorination
— Contract Management
— Property (Agents’ Representatives)
— Aboriginal Heritage
— Planning
Workforce Data
At 31 October 2007, the number of
permanent employees totalled 31 (29 EFT)
(14 female and 17 male) compared with 30
(27 EFT) (14 female and 16 male) in 200506. Of the 14 females, three worked parttime compared with six in 2005-06.
Seasonal staff totalled 35 (15 female and
20 male) compared with 34 (13 female and
21 male) in 2005-06. Tasks performed by
seasonal staff include traffic control, snow
clearing, car parking, information/post
office, supervision of visitor transportation
and guest relations.
Equal Opportunity Employment
The ARMB is an equal opportunity
employer. Pursuant to the Public
Administration Act 2004, appointments and
promotions are based on merit and equity
principles. All staff members receive
training and other opportunities to enhance
their skills and abilities.
Staff Training and Development
The ARMB encourages all employees to
participate in work-related training. During
the year many staff attended internal
training sessions relevant to their positions
within the organisation, including:
— Advanced First Aid
— Mountain Host (online)
— Global Positioning System (GPS)
Surveying, Total Station and RTK Training
Mountain Host
Mountain Host is a comprehensive staff
training and customer service program; an
initiative of the Mount Buller Chamber of
Commerce, supported by the ARMB and
the Australian Alpine Institute.
During the 2007 snow season, 904 staff
completed Mountain Host training, which is
designed to provide all employees on
Mount Buller and Mount Stirling with the
knowledge and skills to maintain a
consistently high standard of customer
service. The ARMB supports efforts to
have helpful, enthusiastic and professional
staff throughout the Resorts.
Strategic Direction
The ARMB is committed to fulfilling its role
within the context of the Victorian
Government’s Alpine Resorts 2020 Strategy.
The Resorts Strategic Management Plan
adopts the six strategic directions identified
in the 2020 Strategy, which form the basis
of the ARMB Corporate Plan and Business
Plan, as follows:
Climate change
— As snow tourism remains the core
tourist industry, the ARMB plans to
mitigate the impact of climate change.
Resort use and visitation
— The ARMB will optimise year round use
and visitation in a safe alpine
environment.
Vibrant Resorts
— The ARMB will facilitate the delivery of
a sustainable, viable and vibrant alpine
economy by increasing the range of
services and amenities for all user groups.
— The ARMB will develop the year round
appeal and amenity of the Resorts,
which complements the natural alpine
environment and creates a sense of
place for visitors and the community.
Environmental management
— The ARMB will proactively manage its
environment so that management and
development of the Resorts is undertaken in an ecologically sustainable
framework.
Land stewardship
— The ARMB will manage the Resorts
for all Victorians within an accountable
framework and in cooperation with
the community.
Water Reuse Project
The ARMB has now completed construction
of its Class A treatment plant, which enables
water from the sewage treatment plant to be
recycled. The plant, which is currently in the
testing and commissioning phase, has the
capacity to supply an additional 2.0ML/d of
water for snow making and fire fighting,
which will be available for the 2008 snow
season. The project is anticipated to cost
approximately $300,000 less than its
estimated $3.4 million budget.
of trails. Construction of these trails was
delayed by the 2006-07 bush fires, and
works will now begin in November 2007.
Stage one of this sustainable, crosscountry, multi-use trail network will link
Mount Buller and Mount Stirling via Corn
Hill, and is scheduled for completion by
June 2008.
The ARMB is working closely with the
Department of Human Services to ensure
its Class A recycled water meets stringent
standards.
Cultural Development
The ARMB is also currently undertaking a
feasibility study for a 100ML additional
water storage facility, which would primarily
be used to supplement snow making, and
also provide back up for the Village potable
supply and emergency fire fighting.
Year Round Tourism Product
Consistent with the Victorian Government’s
Alpine Resorts 2020 Strategy, the ARMB
acknowledges that sustainable, year round
tourism product is vital to the longevity of the
Mount Buller and Mount Stirling Resorts.
To this effect, the ARMB has developed the
Arts, Culture and Heritage Strategy and
Biking Strategy, which aim to increase the
non-snow product offering. These major
strategies are supported by a vibrant
events schedule.
The ARMB is also supporting further
development of the downhill mountain
bike network.
Together with the Mansfield-Mount Buller
Cultural Advisory Committee, the ARMB
has developed an Arts, Culture and
Heritage Strategy, which outlines four
key strategic areas:
— Events – building an expanded events
and activities program;
— Infrastructure – planning for indoor
and outdoor space to promote future
growth of arts, culture and heritage;
— Heritage – enhancing the heritage
strengths and values of Mount Buller
and Mount Stirling; and
— Support for local arts – supporting
the local community to enhance arts,
culture and heritage activities.
The ARMB, in partnership with the
Mansfield Shire and Regional Arts Victoria,
will now benefit from the efforts of a newly
appointed Regional Arts Development
Officer, who is to be based within the area.
The ARMB Biking Strategy focuses on the
development of world class biking product,
which utilises existing lift infrastructure and
trails, and caters for the three bike
disciplines – cross-country, downhill and
road cycling – and all levels of skill. To this
end, the ARMB has contracted
internationally-renowned sustainable trail
designer, Glen Jacobs of World Trails, to
extend the Resorts’ cross-country network
15
Strategic Direction
Access
Wheel Chain Policy Amendment
The ARMB is aware of the need to balance
ease of Resort access with risk and public
safety issues when determining the
requirement to carry chains. This year, the
ARMB continued to employ its flexible
Mount Buller Wheel Chain Policy, which
aims to make it easier and more affordable
for day visitors to access the Resort. Until
2005, it was mandatory for all vehicles to
carry chains when travelling on the Mount
Buller Tourist Road. Under the flexible
policy, the ARMB determines on a daily
basis whether vehicles should be required
to carry wheel chains, based on weather
forecasts and prevailing road conditions.
In 2007, the distinction between four-wheel
drive and all-wheel drive vehicles was
removed for the purpose of the flexible
policy. The policy applies to day visitors
only. Those staying in the Resort overnight
or travelling beyond the Skating Rink Car
Park (that is, past the snowline) are
required to carry chains at all times.
Mount Buller-Mount Stirling Link Road
The ARMB has secured $1.55 million
funding from the Victorian Government to
construct a link road between the existing
Corn Hill Road and the Circuit Road along
the north side of Corn Hill linking Mount
Buller and Mount Stirling. The link road has
been developed in line with the ARMB risk
management strategy, making Mount Buller
and Mount Stirling more accessible to
emergency vehicles and providing a second
point of entry to both mountains. It is
envisaged the link road will increase year
round visitation of the Resorts through the
establishment of an appealing touring circuit.
In late 2007, a consultant was appointed
to undertake design and planning permit
works, with construction anticipated to
commence in summer 2008-09. The Board
is seeking Federal funding to compliment the
financial contribution of the State Government.
16
Transport
Public Transport
The Mansfield-Mount Buller Bus Lines
(MMBL) contract has expired. The ARMB
continues to negotiate with MMBL
regarding new transport requirements,
including improved vehicles and a more
regular Village shuttle service. The ARMB
expects the new agreement to be in place
prior to the 2008 snow season.
Car Parking
This winter, Mount Buller experienced its
highest visitation for many years and on
four occasions the Resort car parking was
at maximum capacity, housing
approximately 2,800 cars and 80 buses.
Experienced crew, including many returning
staff members, ensured minimal queuing.
Snow Clearing
Early heavy snow falls in June and July
placed a heavy demand on snow clearing
plant. Snow clearing maintained open
roads at all times, with approximately 700
machine hours spent clearing roads and
car parks within the Village. There were no
accidents involving snow clearing
machinery in 2007, which is a credit to the
experienced and dedicated staff
responsible for this demanding and
sometimes difficult task.
Public Safety
Flood lights were installed on Helicopter
Flat to aid in safe traversing around the Ski
School/Helicopter Flat area. Management
of ice included continual gritting of pathways
and clearing of public steps. On designated
toboggan slopes, regular grooming and
patrolling meant that only three minor
injuries were sustained for the year.
Marketing
Summer
Following the 2006-07 bush fires, the
ARMB focused on driving return visitation
to Mount Buller (Mount Stirling remained
closed for most of the summer). Under the
banner of ‘Buller’s Back’, a 10-week
program of new summer events and
activities was introduced to provide people
with more than ever to do within the
Resort, including:
— Picnic in the Park
— Buller Beerfest
— Hearts and Harmonies
— Back To Buller
— Kids’ Weekend
— High Country Heritage Weekend
— Easter Jazz
— Bushfire Recovery Weekend
These events, and associated public
relations and advertising activities, let
people know the Resort was back in
operation after being closed for seven
weeks. Many events were very successful
and will be hosted again in summer 2008.
Bushfire recovery funding has been made
available for tactical marketing in summer
2008 via North East Victoria Tourism (NEVT).
Winter
This year, the ARMB condensed its
advertising media schedule, opting for a
more focused campaign at the start of the
season rather than a season-long run. This
approach increased advertising frequency
during the campaign creating a greater
impact across print, radio and television
media. The campaign coincided with good
early snow and positive editorial, which
maximised effectiveness.
Throughout winter, media coverage
secured via public relations efforts saw
Mount Buller achieve more media coverage
than any other Victorian Alpine Resort.
Coverage more than doubled from last year.
Major Attractions and Events
Due to the bushfires, several Mount Buller
events were cancelled such as Music on
the Mountains, Beautify Buller and the
Mount Buller Alpine Chapel Chamber Music
Summer School. However, the Resort was
able to proceed with several key events
which acted as major visitation drivers,
including:
Mount Buller Sprint
November 2006
The Buller Sprint attracted 110 vehicle
entries and an estimated 2,000 visitors over
the Melbourne Cup long weekend. The
ARMB contributed $10,000 directly to the
event promoter, with a further $8,300
contributed to associated Resort activities.
Kids’ Weekend
February 2007
2007 saw the first Kids’ Weekend held at
Mount Buller. This family-based event
offered free events and activities for
children, coupled with some good-value
accommodation packages, which
generated high visitation from Melbourne
and surrounding regions. Costs of $4,000
were funded by the ARMB.
Picnic in the Park
March 2007
Picnic in the Park was a gourmet food and
wine festival held at Mirimbah Park, which
capitalised on regional visitation over the
Labour Day long weekend and drew an
800-plus crowd. The picnic was a great
success. The ARMB contributed $5,000
to the event.
Buller Beerfest
March 2007
The Buller Beerfest was held in the Village
Square and attracted crowds from regional
and metropolitan areas, showcasing microbreweries from around the region. Costs of
$8,000 were funded by the ARMB.
Holden High Country Cycle Challenge
March 2007
The second annual Holden High Country
Cycle Challenge was a success; despite
the fires and competition from another large
cycling event, over 600 participants
enjoyed the Challenge. The Resort hosted
competitors, spectators, crews and
support teams who stayed overnight at
Mount Buller following Stage Two of the
three-stage event. The ARMB contributed
$10,000 to the organisation of the event
and sponsored entertainment and activities
around the Village.
The next stage of the website rebuild will
be to develop a back-end for the travel trade,
allowing access to rates and information of
specific interest to travel professionals.
In 2006-07 the new Mount Stirling website,
www.mtstirling.com.au, was also launched.
The site is now modern and dynamic; better
representing the diverse product offering that
the Resort has to offer, including a ‘Picture
of the Day’ feature, allowing staff and visitors
to post Mount Stirling images to the site.
The lights and sights that launched the start of the
season as part of Opening Weekend celebrations.
Snow Season Opening Weekend
June 2007
Victorian Minister for Water, Environment and
Climate Change, John Thwaites, officiated
at Mount Buller’s opening weekend
celebrations. Festivities included a variety
of live music and acts in the Village Square,
providing entertainment for a 500-plus crowd.
During the weekend, the Minister officially
opened Mount Buller’s new Water Treatment
Plant. Opening Weekend costs of $9,000
were funded by the ARMB, supplemented
by a financial contribution from BSL.
Other events
Other events included: Easter festivities,
incorporating the Easter Art Show, funded
by the ARMB and coordinated by an
organising committee; the Twelve Days of
Christmas (July 2007) involving many
commercial operators ($4,000 funded by
the ARMB); and various musical performances
from artists such as Deborah Conway.
Websites
The front- and back-end of the Mount
Buller website, www.mtbuller.com.au,
has been completely rebuilt. This project
has given the site a more contemporary
look and feel, and has incorporated new
technologies and capabilities that allow it to
maintain its competitive market edge. The
new Content Management System also
allows for direct administrative access.
People relax on the grass and soak up the free
entertainment and sunshine at Picnic in the Park.
17
Strategic Direction
0
100,000 200,000 300,000 400,000 500,000
2006
2007
Visitation
In 2007, excellent early season snow falls
and cool conditions (ideal for snowmaking),
resulted in an increase in visitor days and
visitor numbers. At the close of the 2007
season the total number of visitors to
Mount Buller was 282,835, up 80% from
2006, resulting in 478,889 visitor days.
The number of visitors to Mount Stirling
was 3,308 for the season, up from 1,195
visitors in 2006.
Mt Buller Visitors
Mt Buller Visitor Days
0
500 1000 1500 2000 2500 3000 3500 4000
Customer Service
Monitoring Customer Satisfaction
The ARMB is constantly striving to improve
and increase product and services to
exceed customer expectations. To support
this aim, customer feedback is obtained
through visitor research.
2006
Ultrafeedback Pty Ltd
After three years of online surveys
conducted by Ultrafeedback, it was felt that
the methodology may not have been
providing a representative sample in terms
of participation at Mount Buller. This
season, staff personally surveyed guests in
the Resort in addition to online surveys
being available, which allowed a more
representative sample, particularly of
snowplay visitors.
2007
Mt Stirling Visitors
Mt Stirling Visitor Days
The 2007 snow season survey was
conducted from 7 August to 30 September,
inclusive. A total of 1,013 respondents
completed the survey at Mount Buller.
Respondents were made up of 51%
females and 49% males, which is similar to
the 2006 gender split.
Figure 2
Resort Visitation Figures
Strategic Direction
Vibrant Resorts
Key findings from this year’s survey include:
First Time Visitors
Some 19% of respondents were first time
visitors to the snow, the same as in 2006.
20% were first time visitors to Mount Buller
during the snow season, compared to
28% in 2006.
Trip Intention
Some 55% of respondents stated they were
very likely to visit Mount Buller again in winter
2008, 22% stated they were fairly likely to
visit during this time period, 10% not very
likely, 8% not at all likely and 4% unsure.
Satisfaction with Visit
Mount Buller received an average
satisfaction rating of 3.65 (5 being highest,
1 lowest) down slightly from 3.69 in 2006.
Visitors were satisfied with key aspects of
the Resort, including the ease of accessing
Mount Buller, parking, visitor information,
overall appearance of the Resort, Ski
School services, free shuttle from the car
park and free shuttle around the Resort.
Negative feedback concerned the cost of
accessing Mount Buller, cost of equipment
hire, and the cost and availability of
accommodation.
Services for the Community
Health Services
The ARMB has continued to facilitate
provision of medical services to visitors,
residents and employees on Mount Buller at
the Village Medical Centre during the snow
season, which is managed by Symbion
Medical Centre Operations Pty Ltd.
The ARMB has also continued its work
with the Monash University ‘Transforming
Rural Urgent Care Systems’ (TrUCs)
program, to develop a Year Round Health
Service on Mount Buller. Mount Buller is
only the third town in Victoria to undertake
the TrUCs program, which is designed to
guide and support rural communities to
improve delivery of their urgent care
services. The Mount Buller Year Round
Health Service Project team was invited to
present at the Department of Human
Services (DHS) ‘Participate in Health
Conference’ in February.
Following considerable research,
investigation and consultation with major
stakeholders, health and government
organisations, and the community, the
proposal for a Year Round Health Service
at Mount Buller has been submitted to the
State Government. It documents the need
for a health service for residents,
employees and visitors outside the snow
season and is consistent with the 2020
Strategy, 'Rural Directions for a Better State
of Health' policy (DHS Vic 2005) and the
Mount Buller and Mount Stirling Strategic
Management Plan 2000-2010.
A Year Round Health Service at Mount
Buller will address the needs of the current
community while contributing to growth
and sense of community, two factors
crucial for developing a sustainable year
round community.
18
The ARMB continues to work closely with
the Mansfield Shire to monitor public health
and safety in the Resorts, with ongoing
arrangements for the provision of a
Mansfield Shire Health Inspector, as
required.
Police
In 2006-07, the ARMB enjoyed a
constructive relationship with Victoria Police
on-mountain during events, daily during
winter and the summer 2006-07 bush fire
period, and continues to pursue the
possibility of establishing a permanent
police presence on-mountain.
The ARMB also continues to work with
Victoria Police and the Liquor Licensing
Commission in support of the Community
Liquor Accord.
Education
In late 2006, La Trobe University closed
its Mount Buller campus. The ARMB
subsequently negotiated the purchase of
the building with the aim to ensure it is
maintained as a community asset. Primary
and secondary education will continue to be
provided within the complex, in conjunction
with the Department of Education (Mount
Buller Primary School) and private education
providers. The ARMB also intends to liaise
with other education providers who may be
interested in providing tertiary education at
Mount Buller.
Ski Patrol
This year the ARMB continued to work
closely with Ski Patrol (provided by BSL) on
Mount Buller to minimise risk in the ski
fields. Victoria Police and Rural Ambulance
also provided an excellent service that
contributed to a safe skiing environment.
On Mount Stirling, the Volunteer Ski Patrol
under the direction of ARMB employee
patrollers, is an essential component of
winter safety and operations. During the
2007 snow season, the Volunteer Ski Patrol
contributed a total of 300 work days. They
were actively involved in trail maintenance,
patrol duties and trail preparation.
This winter, as part of a cooperative
program formed between the major
Victorian resorts, Mount Buller and Mount
Stirling participated in a Ski Area Safety
Audit conducted by the Falls Creek Ski
Patrol. The purpose of this audit was to:
— Evaluate, review and report on the
safety measures taken to protect the
users of the Mount Buller and Mount
Stirling Alpine Resorts;
— Ensure the Mount Buller Ski Patrol, as
employed by BSL, is complying with the
obligations as set out in the Ski Area
Safety Agreement;
— Report on ski area operations, lifts and
snowmaking infrastructure, safety
signage, terrain parks within the resorts;
— Review Ski Patrol documentation; and
— Provide comment and/or
recommendations on areas of the
operation which could lead to an
improvement in ski area safety.
This program has proven to be mutually
beneficial to all alpine resorts, facilitating
discussion regarding the effectiveness of
current policies and providing input into the
improvement of resort operations and safety.
19
Strategic Direction
Village Character
While Mount Stirling development remains
environmentally-focused, with initiatives such
as new walking trails, weed control programs,
public toilets and shelters, the ARMB
continues to facilitate private and commercial
development on Mount Buller by:
— Working with developers, providing
guidance for development, submission
and processing of planning and
building permit applications;
— Continuing to develop the Village
infrastructure and overall appearance;
— Providing incentives for commercial
facility and accommodation operators to
remain open year round; and
— Extensively marketing the Village year
round.
These efforts are considered successful
with developments completed or nearing
completion including Buffalo Views Sites
232-235, Site 231 Timbuktu, and additional
freestanding lodges constructed at Site
184 Engadin/Pontresina.
The ARMB identifies and enables land
release for preferred commercial
development, subject to Ministerial
approval, and is also investigating the
feasibility of land release in specific areas,
which would facilitate the development of a
wider range of private and commercial
accommodation, again, subject to
Ministerial approval. It is anticipated that
such development, in addition to improved
community services, would encourage the
growth of a year round population.
Village Facilities
During 2006-07 the ARMB has partially
completed landscaping between the
Foodworks supermarket and Chalet Hotel
and installed four new bus shelters.
20
Capital Expenditure
Just over $3 million of capital works were
undertaken during the 2006-07 financial
year, including:
— $2.6 million – Water Reuse Project and
sludge tank re-roofing;
— $18,000 – Burnt Hut Reservoir
replacement of 400m AC pipe;
— $210,000 – Village and other amenities,
including signage, Athletes Walk
redevelopment, Village bus shelters, and
Skating Rink toboggan run face lift;
— $89,000 – year round product and
activities, including signage for mountain
bike tracks, walking tracks and Village
playground;
— $47,000 – roads and car parks,
including Summit Road heated pathway,
road resurfacing and completion of rock
retaining wall;
— $115,000 – back up generator for the
former Latrobe University building.
In addition to capital works expenditure, the
ARMB invested $4 million in the acquisition
of the former La Trobe University building to
ensure it is maintained as a year round
community and educational facility. The
building will also become the new home of
the ARMB, which frees up the existing
ARMB building for redevelopment.
Land Release
Land release activities continue to be
successful, with the completion of
developments on the Buffalo Views Sites
232-235 on Summit Road.
A planning permit has been issued for
the proposed development of the last
remaining and largest site in the Buffalo
Views subdivision, Site 237, and construction
is expected to commence in late 2007.
A new 560 square metre development
(Site 239) has been created on land
originally occupied by the old Buller Lodge
on Chamois Road, adjacent to Alpine
Retreat and Icicles. A tender process was
conducted for development and leasing
rights. The successful applicant, Majella
Pty Ltd, proposes a residential apartment
complex incorporating café, public toilets
and basement car parking. Planning
approval is currently being sought for the
development.
The Mt Buller landscape awash with the stunning
colours of a summer sunset.
Planning Permits
The C18 Amendment to the Alpine Resorts
Planning Scheme was introduced in
November 2006. The amendment
implements the recommendations of the
Alpine Resorts Planning Scheme
‘Streamlining the Process’ Final Report
(August 2006) introducing building and
works exemptions for minor matters in the
Comprehensive Development Zone
Schedule 1 and 2, Design and
Development Overlay Schedule 1, 2 and 3,
Erosion Management Overlay Schedule 1,
and formatting changes and correction of
various anomalies to assist with Planning
Scheme interpretation.
In 2006-07, a total of 12 new planning
permit applications for development
proposals (estimated value $19 million)
were reviewed and processed by the Board
compared to the 31 (total value $17 million)
processed in the previous year. The ARMB
has continued to engage consultants to
assist in its deliberations on these matters.
In 2006–07, planning permits were issued by
the DSE Alpine Planning Unit for proposed
development projects and works valued at
approximately $18 million, including:
— Site 189 Arlberg Hotel (new apartments
and basement car parking)
— Site 237 St Buller (apartment hotel)
In addition, the following applications
for planning permits for development
projects and works valued at approximately
$9 million are currently being assessed:
— Site 239 Majella (apartments, café and
basement car parking)
— New six-seat Abom Chairlift
A Site Environmental Management Plan
(SEMP) is required for all planning
applications for site development on Mount
Buller, except those regarding very minor
works. Each SEMP is reviewed as an
important part of the planning process,
aimed at minimising environmental impact
during the construction phase and
rehabilitation of sites post-construction.
Private Investment
A poor 2006 snow season followed by the
serious 2006-07 bush fires saw a reduction
in private investment at Mount Buller.
However it appears that investment interest
has been rekindled after a successful 2007
snow season accompanied by the
continuing strong economy.
Projects to an estimated value of $10
million were commenced or completed in
the year to 31 October 2007, including:
— Site 76–77 K2 (formerly Kooroora Flats)
— Site 96 Opal Ski Lodge extensions
— Site 188 Courcheval/Helicopter Flat
Chalets
— Site 234 Gran Sasso
— Site 235 Buffalo Views
Existing planning permits to an
approximate value of $11 million had
previously been approved for projects
anticipated to commence soon including:
— Site 62 Caribou
— Site 347 Stables
Government Funding
The ARMB acknowledges the following
investment in Mount Buller and Mount
Stirling by the Victorian Government in
2006-07:
— $7,000 National Heritage Trust funding
from the Department of Environment
and Sustainability (DSE) to undertake
a winter fox baiting trial;
— $16,200 Fire Recovery funding (DSE) to
undertake revegetation works in
Mountain Pygmy-possum habitat areas
affected by fire; and
— $2,775 Sustainability Victoria funding to
participate in the ‘Don’t be a Tosser’
campaign to manage cigarette butt litter
outside licensed venues.
— $40,000 funding via North East Victoria
Tourism (from Tourism Victoria) as part
of the High Country Marketing and
Industry Development campaign, to
assist Mount Buller in driving tourism
back into the region after the fires; and
— Bushfire Recovery funding:
• $1.55 million Mount Buller-Mount Stirling
Link Road
• $10,000 ‘Buller’s Back’ Events
• $10,000 winter calendar of events
Sponsorship
The ARMB acknowledges the valuable
support of mountain sponsors Bollé,
Cadbury Schweppes Australia, Channel 7,
Emirates, Holden/Penfolds and Rossignol.
21
Strategic Direction
The ARMB aims to manage the unique
alpine environment of Mount Buller and
Mount Stirling in a sustainable manner,
maintaining the balance and quality of alpine
ecosystems. During 2006-2007, many key
environmental objectives were achieved.
Environmental Management Plan
The Environmental Management Plan for
the Mount Buller and Mount Stirling Alpine
Resorts was updated and adopted in
January 2007. This plan replaces the
previously separate plans for each Resort,
being Mount Buller (2001) and Mount
Stirling (1997).
Committee reviews progress against the
Environmental Management Plan several
times each year. The plan forms the
backbone of the environmental management
program, translating key environmental
concepts into on-ground works.
The Alpine Marsh-marigold is monitored and
protected to ensure its future within the Resorts.
Environmental issues addressed within the
plan include:
— Sustainable management of geological
and geomorphologic features;
— Soil conservation;
— Rivers and catchments;
— Flora and fauna;
— Fire;
— Indigenous and post-settlement
cultural heritage;
— Waste;
— Energy efficiency;
— Air quality;
— Visual and noise amenity;
— Visitor capacity; and
— Community awareness
and engagement.
The endangered Mountain Pygmy-possum.
Mountain Pygmy-possum Recovery Plan
The endangered Mountain Pygmy-possum
(Burramys parvus), Australia’s iconic alpine
possum, is in significant decline across the
Australian Alps. Habitat degradation and
fragmentation, predation and climate
change threaten its existence.
Following the discovery of the possum on
Mount Buller in 1996, the ARMB has
contracted wildlife biologists to monitor
population numbers annually. When
serious declines in numbers were observed
between 2001 and 2003 the ARMB, in
partnership with BSL and DSE, developed
a Recovery Plan specific to the population
inhabiting the Resort. The plan was
completed in 2005 and provides a blueprint
for protecting the Mountain Pygmy-possum
and its habitat.
Implementation of second-year projects
strengthened first year outcomes. Two
large habitat areas were re-created,
including additional prime boulderfield and
closed heath habitat in key areas that had
previously been fragmented. Annual
monitoring of the population continued with
better than expected results. One possum
was trapped in a previously vacant habitat
area following the completion of the
boulderfield habitat re-creation link. In
excess of 9,000 plants of local genetic
provenance (specifically chosen to provide
food and cover) were established through
revegetation and rehabilitation projects in
key habitat areas.
Other projects completed include the
Revegetation and Habitat Restoration Plan
and the Boulderfield Feasibility Study which
together will drive habitat improvement
works into the future, the Roads and
Tracks Management Strategy, which will
limit impacts in habitat areas and reduce
sedimentation of boulderfields, and the Fire
Severity Mapping Project to assess the
impacts of the 2006-07 bush fires on
Mountain Pygmy-possum habitat within the
Resort and guide post-fire management
priorities.
In line with the Mountain Pygmy-possum
Recovery Plan, a captive management
breeding program has been undertaken by
Healesville Sanctuary. This initiative will
attempt to successfully breed Mountain
Pygmy-possums in captivity with hope of
eventually returning the animals to their
natural habitat, bolstering the Mount Buller
population of the species. Throughout
summer 2006/07, the ARMB has assisted
with the supply of one male and ten female
animals for the program.
22
Native Flora and Fauna Management
The ARMB is committed to the protection
of native plants and wildlife inhabiting the
Resorts. Environmental staff continued to
provide a small mammal trapping service to
lodges, clubs, apartments and hotels this
winter, using Elliot traps, designed to
prevent injury to animals. The use of snap
traps and poison baits continues to be
discouraged, and advice and tips on how
to manage small native mammals that may
enter accommodation is freely available.
A reprint and redistribution of the small
mammal poster continued to assist visitors
and guests with correct identification of
appreciation of native fauna within the
Resorts. This poster was again distributed
to all lodge managers who attended the
annual pre-season information night and
copies were given to all primary and
secondary school children who visited the
Resort throughout the year.
This year, the ARMB’s threatened species
monitoring program was expanded to
include the Mountain Pygmy-possum, as
well as the Broad-toothed Rat
(Mastacomys fuscus) and Alpine Bog Skink
(Pseudemoia cryodroma). Native plants are
also keenly managed to ensure biodiversity
values are maintained. This year the Flora
and Fauna Guarantee-listed Alpine Marshmarigold (Caltha introloba) herbland was
also monitored and management plans
developed to ensure this community is
protected into the future.
Pest Plant and Animal Control
Weed Species
During 2006-2007, the ARMB continued
to develop a Weed Strategy, identifying,
mapping and prioritizing key weed species
and describing management protocols to
optimise control. This strategy is due to
be completed in 2008-2009.
Orange Hawkweed was monitored weekly
from October 2006 to June 2007 with no
new infestations identified. A quarantine
area was established to ensure movement
through the area was restricted.
Infestations of waterway weeds (Threestamen Rush, Soft Rush and Musk
Monkey-flower) continued to be targeted
with good results. Blackberries were
sprayed on trails between Mount Buller
and Mount Stirling and Sycamores
continued to be controlled in the upper
reaches of the Delatite at Mirimbah. St
John’s Wort was controlled on the batters
at Mirimbah and at the Plough Shed in
collaboration with VicRoads. Small English
Broom infestations were treated at Mount
Stirling, Mount Buller Village and Delatite
Valley, and Pussy Willows continued to be
removed. The ARMB-BSL annual ‘Weed
Week’ was held once again, with staff
working together on weed control for a
week during summer.
Pest Animals
The ARMB’s year round integrated pest
animal control program continued this year
with great results. The ARMB’s winter fox
baiting trial was successful, with baits taken
during the majority of the trial and foxes no
longer commonly seen within the Resorts.
Over a dozen feral cats were trapped and
removed during the year. Wild dogs were
also controlled with assistance from local
Department of Primary Industry staff.
Rabbits continued to be targeted from
spring through to autumn. Samples
obtained from both foxes and feral cats
reveal that these carnivores continue to
predate on Mountain Pygmy-possums,
Broad-toothed Rats, Antechinus and other
native species.
23
Strategic Direction
Sewerage Treatment
The ARMB continues to monitor the
effluent from the Sewage Treatment Plant
with good results. The commissioning of
the Class A Treatment Plant will result in an
even higher standard of water quality at
Mount Buller.
Minister for Water, the Environment, and Climate Change,
the Hon. John Thwaites and CEO Phil Nunn, unveiling
the new Water Reuse plant in June 2007.
Revegetation and Rehabilitation
In excess of 9,000 native seedlings were
planted in priority areas during 2006-07.
Plants were sourced from locally obtained
seeds and cuttings, propagated over an
eight month period and returned for
planting during the summer months. This
ensures the genetic provenance and
integrity of native vegetation within the
Resort is maintained.
Environmental staff continued to provide
advice to developers and site holders
regarding revegetation with indigenous
plant species. The Mount Buller and
Mount Stirling Native Vegetation Planting
Guide (available free from the ARMB office
and website) has been well received by
residents and site holders keen to establish
native gardens.
24
Burnt Alpine Ash trees and surrounding vegetation
recover from the bushfires on Mount Stirling.
Education, Communication
and Engagement
During the year, environmental staff gave
over 25 presentations to primary,
secondary and tertiary students. Guided
walks along the Interpretive Summit Nature
Walk continued to be offered every
Saturday and Sunday throughout the
summer months (from January to Easter
inclusive). Extensive environmental
information is available on the website and
is regularly updated throughout the year.
The ARMB is committed to the Community
Stream Sampling Project in conjunction
with Water Watch, sampling water in the
upper Delatite each month and providing
results to the local Water Watch
Coordinator. The ARMB will also continue
to send staff to the annual Alpine Ecology
Course at Falls Creek, which was
unfortunately cancelled this year due to
summer 2006-07 bush fires.
Potable Water
The provision of safe drinking water is
fundamental to the economic and
environmental well being of the Resorts.
This year, 194 megalitres of water was
transferred from Boggy Creek to Burnt Hut
for the Mount Buller Village potable water
supply. Drinking water is disinfected using
UV and chlorination, and managed in
accordance with the Safe Drinking Water
Act 2003. The ARMB has implemented an
updated flow-paced chlorine dosing system
on the low level supply to the Mount Buller
Village and intends to do the same on the
high level supply during the next year.
In 2006-07, an additional 229 megalitres
of water was transferred to Sun Valley
Reservoir for fire fighting (approximately
9 megalitres) and snow making.
During the reporting period, no complaints
were received in relation to any part of the
water supply.
Safe Drinking Water Risk
Management Plan
The ARMB adopts a preventive management
approach that encompasses all steps of
drinking water production, from catchment
to consumer. The ARMB has developed a
Risk Management Plan for drinking water
supplies for Mount Buller, Mount Stirling
and Mirimbah, in accordance with the Safe
Drinking Water Act 2003, including:
— Promotion of public health by ensuring
safer drinking water for consumers;
— Detailed and systematic evaluation of
water systems, identification of hazards
and risk assessment; and
— A preventive approach, which places
drinking water quality monitoring in an
appropriate verification role.
An important requirement of the Safe
Drinking Water Act 2003 is the continual
monitoring of the drinking water supply
system to ensure barriers to contamination
and treatment processes always operate
efficiently. The Management Plan will be
regularly revised to ensure it continues to
reflect changing local circumstances.
Garbage Collection
This year, 777 tonnes of solid waste was
collected compared to 674 tonnes in the
same period last year. The increased
amount of garbage generated by the
Resort is directly proportionate to the
increase in visitation. However, the level of
recycling across the Resort has improved,
with 5% more waste being recycled
compared to the same period of the
previous year.
Solid Waste Recycling
The ARMB is continually striving to improve
waste management to protect the sensitive
and unique alpine environment, by
increasing recycling rates and reducing the
amount of solid waste going to landfill.
These goals are strongly supported by
membership and active involvement in
NevRwaste (North East Victoria Regional
Waste Management Group) and a proactive
and dynamic working relationship with the
Resort’s waste contractors, 4-Site
Australia. This year, the ARMB also
achieved Waste Wise Certification under
the Towards Zero Waste Strategy.
In 2006-07, the ARMB continued to
encourage and promote best practice
waste management within the Resort by:
— Improving and increasing the
non-recyclable and recyclable
‘binfrastructure’ throughout the Resorts;
— Offering bi-annual kerbside hard waste
collections (items collected are sorted
and recycled where possible);
— Offering a mini-skip for year round hard
waste collection at the Waste Recovery
and Transfer Station at Boggy Corner;
— Continued improvements and expansion of
public place recycling and waste facilities
throughout the Village and ski field;
— Improving and increasing cigarette butt
litter infrastructure throughout the
Resorts;
— Participating in the ‘Don’t be a Tosser’
campaign to improve management of
cigarette butt litter from licensed
establishments;
— Engaging the community with ‘Beautify
Buller Day’;
— Providing re-usable shopping bags for
residents and guests;
— Advertising and promoting best practice
waste management on lift infrastructure;
and
— Implementation of the Waste Wise Local
Education Strategy.
Fire Management
The Fire Management Plan provides
guidelines for fire prevention, preparedness,
response and recovery across the Mount
Buller and Mount Stirling Resorts. The
Plan proved effective during the 2006-07
bush fires and has been further improved
in consultation with DSE and the CFA.
The Emergency Services Commissioner
has also reviewed the plan in consultation
with the ARMB.
Land Stabilisation
The ARMB continues to monitor any
natural changes in the land or hazards
occurring. No new hazards have been
identified.
25
Strategic Direction
Land Stewardship
The ARMB acknowledges an extensive list
of stakeholders, including the people of
Victoria and anyone with a financial, legal
and/or social interest in Mount Buller or
Mount Stirling.
Consultation
Our stakeholders include:
— The Taungurong people, traditional
custodians of the land;
— State Government of Victoria;
— Minister for Planning;
— Minister for for Environment and
Climate Change;
— Government departments and external
agencies;
— ARCC and associated entities;
— Other Victorian alpine resorts;
— ARMB committees and associated
entities;
— Mount Buller Chamber of Commerce;
— Mount Buller Ratepayers Association;
— BSL;
— Industry groups;
— Environmental interest groups;
— Recreational groups;
— Educational authorities and
organisations;
— Land and property developers;
— Business and commercial operators;
— Ski clubs;
— Apartment owners;
— Tourism operators;
— Contractors;
— Residents;
— Visitors;
— Mansfield Shire Council;
— Neighbouring land management
authorities; and
— District communities.
The following committees have been
formed to enable stakeholder input into the
marketing and development of Mount
Buller and Mount Stirling:
Review Committee
Committee (EMRC) is an internal review
process, with input from external
stakeholders by invitation. The EMRC will
continue to provide effective review,
reporting, planning and strategic direction,
as well as environmental forums for
additional stakeholder input.
Mount Buller Marketing
Coordination Group
The Mount Buller Marketing Coordination
Group (BMCG) is aimed at achieving unified
and coordinated marketing of Mount Buller,
and ensuring there is one clear brand in the
market place. BMCG representatives from
BSL, High Country Reservations, Mount
Buller Chamber of Commerce, Mount
Buller Rate Payers Association and the
ARMB meet bi-monthly.
Objectives of the BMCG are:
— Generating input and advice from
stakeholders for the ARMB in respect to
marketing activity – product, promotion,
placement and price;
— Monitoring, evaluating, and
communicating to the stakeholder
community regarding the
implementation of a three-year
marketing plan for the ARMB, as well
as seasonal action plans;
— Creating sub-committees to provide
direction and recommendations as
required.
The BMCG incorporates two committees:
the Winter Brochure Committee; and the
Sales and Promotions Committee.
Mansfield-Mount Buller Cultural
Advisory Committee
Through implementation of the Arts,
Cultural and Heritage Strategy, the ARMB
aims to create a substantial cultural profile
for Mount Buller and Mount Stirling. By
2010, it is envisaged the Resorts will be
renowned for creative, diverse and
sustainable arts and cultural initiatives,
which are affordable and accessible to
residents, workers and visitors.
The Mansfield-Mount Buller Cultural
Advisory Committee was established to
help develop and implement the strategy,
to achieve the following objectives:
— Increase year round visitation;
— Inspire community passion;
— Encourage participation in arts, culture
and heritage-based activities; and
— Create a more healthy and prosperous
community.
Local and Regional Communities
The ARMB continues to consult with a
range of industry experts and authorities in
the development of new policies,
procedures and initiatives. Surrounding
Crown Land managers including Parks
Victoria, DSE and the Mansfield Shire
Council are consulted to ensure best
practice land management. In addition, the
ARMB consults with other Victorian alpine
resorts through the ARCC, BART and an
informal network of chief executives and
finance officers.
Risk Management
Risk management is a cornerstone of
effective corporate governance. This year,
the ARMB in association with its insurers,
the Victorian Managed Insurance Authority,
and other Resort Management Boards,
implemented a new risk register that identifies
risks to the organisation and Crown Land.
The register identifies various ARMB
controls and strategies to mitigate risks.
In accordance with the provisions of
Section 192 (1) of the Building Act 1993,
26
the ARMB conducts a building inspection
and maintenance program designed to
ensure that all buildings on Mount Buller
and Mount Stirling comply with fire safety
and essential services regulations. The
building surveyor appointed under this
program is scheduled to inspect every
building in the Resorts once every two
years, minimum.
Leasing Administration
The ARMB continues to administer the
State Government’s alpine lease
implementation policy with a standard lease
document, including:
— Recognition of lessee’s rights to
improvements on leased land; and
— The ability for existing site holders to
negotiate new leases prior to the expiry
of their current lease (replacing the
previous requirement to vacate the site).
The ARMB contributed to the Alpine Resorts
Co-ordinating Council’s (ARCC) investigations
into the registration of alpine resort leases,
to enhance lessee and financier investment
in the Resorts. Lease registration has now
been introduced for all new leases.
During 2006-07 the Minister for
Environment and Climate Change signed
off on five new leases (which were
subsequently registered at the Titles Office)
compared with nine in 2005-06. Although
the statistics appear to indicate a decline in
activity, several developments completed or
nearing completion will be issued with new
leases in the near future. In addition, the
ARMB sold, via public tender, the
development and lease rights for Site 239,
which is now occupied under the terms of
an Agreement to Lease.
Sub-leasing activity increased dramatically
in 2006–07 following the completion of
several new developments and the issue of
new head leases, with consent granted for
the issue or transfer of 91 sub-leases
compared to 33 in 2005–06.
Site Rental
Lessees are required to pay site rental for
the use of Crown Land on Mount Buller.
During 2006-07, rent reviews for 13 sites
were undertaken in accordance with
applicable lease provisions.
Adjustments were made to service charges
levied on some sites to reflect increased
bed numbers or reassessments associated
with supplementary valuations undertaken
on new developments or properties which
have been subject to substantial alterations.
Service Charges
Service charges are levied on all leased
sites within the Resort in accordance with
Section 13 of the Act. Service charges are
reviewed annually in accordance with
ARMB policy.
Emergency Management
The Municipal Emergency Management
Plan (EMP) has been reviewed and
adopted by the Board and will be the
subject of an Emergency Plan Exercise in
the near future to test its efficacy.
Prior to 2006-07, the ARMB levied service
charges by reference to the 1986 Capital
Improved Value (CIV) of sites together with
a bed service charge. The use of such a
historic reference point for CIVs has been a
source of confusion in the past. In order to
more closely replicate a standard municipal
rates system, the Board determined to levy
service charges based on 2004 CIVs with
regular three-yearly revaluations and phase
out the annual bed service charge.
In 2006-07, service charge rates were fixed
at 0.68313% of the 2004 CIV plus $80 per
bed. The introduction of the new
assessments caused some fluctuations
compared to previous service charge
amounts, with many lessees experiencing
reductions in service charges and others
subject to increases.
To reduce any adverse impacts of the
revaluation, the Board developed
‘transitional arrangements’ for lessees who
were facing increases, but determined that
those who received reduced charges would
obtain the full benefit immediately. The
transitional arrangements limit increases in
service charges payable to one third of the
full increase above the amount paid in
2005-06 where no significant alterations
have been undertaken to the property in
the previous year.
The Mt Buller community came together for a
celebratory BBQ after the fire to thank those involved
in the Buller fire effort.
27
Appendices
Information
Appendices
Disclosure Index
The 2006-07 Annual Report of the Mount Buller
and Mount Stirling Alpine Resort Management
Board is prepared in accordance with all
relevant Victorian legislation. This index has
been prepared to facilitate identification of the
authorities’ compliance with statutory
disclosure requirements.
Clause
Disclosure
22B
22B
22B
22B
22B
22B
22B
22B
22B
22B
22B
22B
22B
22B
22B
22B
22B
10
22B
Manner of establishment and the relevant Ministers
Objectives, functions, powers and duties
Nature and range of services provided
Organisational structure, names and functional areas of responsibility of senior officers
Names of board members
Statement of workforce data
Summary of the financial results for the year with previous year comparison
Significant changes in financial position during the year
Objectives and performance against objectives
Major changes or factors affecting performance
Subsequent events which will affect operations in future years
Details of consultancies - total No. and cost < $100,000
Application and operation of FOI Act 1982
Application and operation of the Whistleblowers Protection Act 2001
Compliance with building and maintenance provisions of Building Act 1993
Statement on implementation and compliance with National Competition Policy
Statement of Occupational Health and Safety matters
Disclosure index
Statement of availability of other information
SD
SD
SD
SD
SD
SD
SD
SD
Financial Statements
Financial statements required under Part 7 of the FMA
Operating Statement
Balance Sheet
Statement of changes in Equity
Cash Flow Statement
Accountable officer’s declaration
Compliance with Australian accounting standards and other authoritative Pronouncements
Compliance with Ministerial Directions
Rounding of amounts
4.2(b)
4.2(b)
4.2(a)
4.2(b)
4.2(c)
4.2(c)
4.2(c)
4.2(d)
FRD 11
FRD 21A
Page
Other disclosures in notes to the financial statements
Disclosure of ex-gratia payments
Responsible person and executive officer disclosures
28
8
6,9
9
12-13
10-11
14
7
7
6,16-27
2-5
7
7
29
29
26
29
14
28
29
31
32
33
34
30
30
30
35
49
48-50
Freedom of Information
The Mount Buller and Mount Stirling Alpine
Resorts are considered to be ‘Government
Agencies’ under the terms of the Freedom
of Information Act 1982. Accordingly, they
are required to comply with the procedures
that have been prescribed under which
members of the public may gain access to
information held by agencies. A decision to
release information is made by either the
Principal Officer or an Authorised Officer.
The ARMB has determined that the
Authorised Officer for the Resorts is the
Finance and Risk Manager. Requests for
information under the Freedom of
Information Act 1982 may be made subject
to a $22.00 fee. In 2006-07, there were
four requests for the ARMB to provide
information under the Freedom of
Information Act 1982.
Availability of Other Information
The following is retained by the officer
accountable and is available to the relevant
Minister, Members of Parliament and the
public on request:
— Details of shares held by a senior officer
as nominee or held beneficially in a
statutory authority or subsidiary
— Details of changes in prices, fees,
charges, rates and levies
— Details of any major external reviews
carried out
— Details of major research and
development activities
— Details of official overseas travel
undertaken including a summary of the
objectives and outcomes of each visit
— Details of major promotional, public
relations and marketing activities
— Details of assessments and measures
undertaken to improve the occupational
health and safety of employees
Whistleblowers Protection Act
The Whistleblowers Protection Act 2001
came into effect on 1 January 2002. The
Act is designed to protect people who
disclose information about serious
wrongdoing within the Victorian Public
Sector and to provide a framework for
investigation. The protected disclosure
coordinator for the DSE acts as an agent
for the Authority to receive disclosures
under the Act and applies DSE procedures
in managing disclosures. Disclosures of
improper conduct by the Authority or its
employees may be made to the following:
Michael Guarna
Protected Disclosure Coordinator
DSE
PO Box 500
East Melbourne Victoria 3002
Telephone: 03 9637 8873
Facsimile: 03 9637 8128
michael.guarna @dse.vic.gov.au
or
The Ombudsman Victoria
Level 3 South Tower
459 Collins Street
Melbourne Victoria 3000
Telephone: 03 9613 6222
Toll Free: 1800 806 314
Women
The ARMB offers employment and
education to women. The ARMB ensures
that there is female representation and
equity and involves women in consultation,
decision making, leadership and equality of
opportunity.
Indigenous People
The ARMB abides by the Aboriginal Affairs
Victoria’s reporting requirements where
any specific indigenous initiatives or
projects will be reported in accordance
with the necessary guidelines. No special
initiatives were needed by the ARMB to
meet these obligations.
National Competition Policy
The ARMB complies with the Victorian
Government’s policies in regard to the
National Competition Policy.
Pecuniary Interest
Members of the Board and Executive
Officers have completed a Declaration of
Private Interests and do not participate
in decision making where a conflict of
interest exists.
Industrial Relations
The ARMB works under the Mount Buller
and Mount Stirling Alpine Resort
Management Board Enterprise Agreement
(Resort Operations Workers) 2005 and
Resort Management Board (ARMB)
Management and Administration
Collective Enterprise Agreement 2006-09.
There were no industrial relations disputes
during 2006-07.
Culturally and Linguistically Diverse
Communities
The ARMB is committed to policies,
programs and strategies aimed at
delivering culturally appropriate services to
all Victorians. No special initiatives were
needed by the ARMB to meet these
obligations. The ARMB ensured that the
outcomes of deliberations were adequately
communicated to culturally and linguistically
diverse visitors to Mount Buller.
29

Mount Buller and Mount Stirling Alpine Resort

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