Innovative, sustainable solutions today Learn more at pacificpower

Oregon
Pacific Power
January 2016
THE RIGHT
ANSWER WINS
Through February 10, all
customers with the right
answer to this month’s
question will be entered into
a drawing for a chance to win
an advanced power strip.
Q:
What is one way
to make your
refrigerator operate
more efficiently?
Choose from one of two
ways to enter: log on to
pacificpower.net/rightanswer
or mail to:
Pacific Power
Right Answer
825 NE Multnomah
Suite 600
Portland, OR 97232
From the buzz of your alarm clock to the pop of your late-night snack, the
electricity we provide helps power your life – for as little as $3.30 a day.
Here are average daily costs of some common energy users.
TOASTER
$0.01
05:30
ALARM CLOCK
HOT WATER
$0.01
$1.55
Your refrigerator
is always on.
Clean the coils so
it runs efficiently.
Winners will be notified by mail.
Limit one entry per household.
HAIR DRYER
$0.03
REFRIGERATOR
THE LATEST
WORD
$0.17
LIGHTS
$0.39
DINNER
$0.09
Watch for scams
Scammers are still out there
calling utility customers
nationwide to steal credit
card numbers or other
personal information.
These criminals, posing
as company employees,
threaten to disconnect
service immediately unless
past-due accounts are paid.
At Pacific Power, we don’t
call customers and ask for
credit or pre-paid card
numbers. If you receive
such a call, hang up and
phone us toll free at
1-888-221-7070 to verify
the call’s origins.
If you believe you have been
contacted by a scammer,
note any information –
phone number, payment
address, etc. – and provide
it to your local police,
then report it to us at
1-888-221-7070.
LAUNDRY
$0.18
z
zz
TELEVISION
$0.16
Program your
thermostat a few
degrees lower
for bedtime.
62o
Wash full loads
of laundry in
cold water.
Appliances differ in electricity consumption and costs may be higher or lower than those indicated.
Innovative, sustainable solutions today
We’re on the job to deliver safe, reliable electricity to you while keeping
prices down, maintaining efficient grid operations and transitioning to a
lower-carbon future:
Ending coal
generation at
10 units by 2029.
Operating an energy
market that helps integrate
renewable resources.
Improving system
reliability with 24
upgrades underway.
Learn more at pacificpower.net.
BE
WATTSMART
Investing to improve service
Power up, bills down
To ensure customers have the safe, reliable
electricity they need, we continue to make
targeted long-term investments in our system.
Did you get a new
electronic “toy” over the
holidays? Since they can
add to your electricity
bill, run your electronics
efficiently with these
wattsmart tips:
While our service is among the best – 99.97
percent reliable – we’re never satisfied.
Our system investments work to ensure
capacity, improve equipment performance
and maintain or restore service when
electricity needs to be rerouted.
Televisions – Check the
display settings to reduce
brightness or contrast.
“Vivid” and “dynamic”
settings typically use
more energy.
In 2015, transformer capacity was added to
our substation near Boardman. This important
project provides for additional irrigation
pumps and enhances the overall reliability
of the regional transmission grid that
delivers electricity to homes and businesses.
Game consoles – Unplug
when not in use, or use
a power strip to make it
easier to turn the system
completely off.
Construction will begin this year to install an additional 230-kilovolt circuit
breaker at our Pilot Butte substation near Bend. The new equipment
improves reliability and operational flexibility in the area and is expected
to be in service by late 2016.
Smartphones and tablets –
You can adjust brightness
settings to extend battery
life. Remember to unplug
chargers, or purchase an
advanced power strip to
shut off when your device
is done charging.
For more information, visit pacificpower.net/reliability.
Need help paying your bill?
If you are having difficulty paying your
bills and your income is at or below
the amounts in the table below, you
may be eligible for assistance from the
Oregon Energy Assistance Program
(OEAP) and HEAT Oregon. Call 211
to be directed to agencies near you
that administer the programs. You also
can visit heatoregon.org to learn more
about available assistance or call HEAT
Oregon directly at 503-612-6300.
Find more energyand money-saving tips
from Pacific Power at
bewattsmart.com.
SAFETY
MATTERS
Use generators
with care
If you don’t qualify for assistance but still need help paying your electric bill,
please call us toll free at 1-888-221-7070. We have a variety of ways to help.
For more information, please visit pacificpower.net/assistance.
OEAP INCOME GUIDELINES
If there’s an outage, a
portable generator can be
helpful to power individual
appliances. However,
you need to pay close
attention to safety when
operating one.
Never plug the generator
into an outlet or a home’s
electrical panel without
having a professional
electrician install a
transfer switch. Plugging a
generator into an outlet is
extremely dangerous to
you and your neighbors.
Generators emit deadly
carbon monoxide, so only
use them outdoors, away
from windows, doors and
vents, and in open areas
protected from weather.
For more electrical safety
tips, visit pacificpower.net/
safety.
Persons in Household
Monthly Income
Annual Income
1
$1,827.75
$21,933
2
$2,390.08
$28,681
3
$2,952.42
$35,429
4
$3,514.75
$42,177
5
$4,077.17
$48,926
Find your comfort zone: go ductless
When you upgrade your electric
heating system to a ductless heat
pump, you’ll stay cozy and reduce
heating costs by up to 40 percent.
Plus, as a Pacific Power customer,
you can get up to $800 in cash
incentives from Energy Trust
of Oregon when you install a
qualifying ductless heat pump.
These high-efficiency systems are a good fit for many homes because they
don’t require ductwork, and can heat individual rooms to keep you warm all
winter long. Ductless heat pumps are quiet and compact and have built-in air
filters to help improve the air quality in your home.
For details, or to find a contractor, visit energytrust.org/ductless or call
Energy Trust toll free at 1-866-368-7878.
Customer service: 1-888-221-7070
Español: 1-888-225-2611
To find out if your electric service can accommodate a heat pump, call Pacific Power at 1-888-221-7070.
To report an outage:
1-877-508-5088
Web: pacificpower.net
Twitter: @PacificPower_OR
Facebook.com/pacificpower
Download our mobile app
A publication of Pacific Power. Volume 20, Number 1, 01/16 OR ©2016 Pacific Power
wattsmart is registered in U.S. Patent and Trademark Office.