Cleveland Air Route Traffic Control Center

Cleveland Air Route Traffic
Control Center
TABLE OF CONTENTS
Welcome Letter
Our Mission, Vision, and Values
About Cleveland Center
Cleveland Center Leadership Team
Cleveland Center Support Offices
Our Expectations of All Employees
Cleveland Center Directory
Local Area Information
Sporting and Special Events
Local Restaurants
Online Resources
Cleveland Center Area Map
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Welcome Letter
Dear New Employee,
Welcome to Cleveland Center! Here you will have an opportunity to work with an
outstanding team of professionals that help make us a great place to work and develop
your skills. Your knowledge, abilities and positive attitude made you a highly regarded
addition to our team, and I am certain that you will make a positive impact on our future.
All of us want to make your tenure at this facility as enjoyable and rewarding as possible.
Please feel free to ask any questions and express your thoughts and ideas to the staff and
senior leadership. Our aim is to create an informal atmosphere and involve everyone in
the process of making our facility an exceptional place to work.
I look forward to working with you, and would like to welcome you again to our team!
Sincerely,
Vincent V. Shobe
Air Traffic Manager,
Cleveland ARTCC
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Our Mission:
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Provide a safe, efficient, responsive air transportation system that serves the
nation and supports the global aviation community.
Our Vision:
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We continue to improve the safety and efficiency of flight
We are responsive to our customers
We are accountable to the public
Our Values:
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Safety is our passion. We're world leaders in aerospace safety.
Quality is our trademark. We serve our country, our customers, and each other.
Integrity is our character. We do the right thing, even if no one is looking.
People are our strength. We treat each other as we want to be treated.
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About Cleveland Center
In June of 1936, Cleveland Center was first operated from small quarters inside the
terminal building at the Cleveland Municipal Airport, now Cleveland Hopkins
International Airport. As air traffic grew, facilities were moved into a hangar on the field
and from there to a space at the Cleveland Ordnance Plant of the Cadillac Motor Car
Division.
On February 7, 1961 the FAA commissioned the Cleveland Air Route Traffic Control
Center's new building in Oberlin, Ohio. The building was erected in 1959 at a cost of
approximately five million dollars with Thomas B. Bourne Assoc., Inc., Engineers &
Architects, Washington D.C. and Jennings & Churella, Inc., Engineers & Contractors,
New London, Ohio.
The Cleveland Air Route Traffic Control Center is
currently the fifth busiest en route facility in the
United States, and at times, has been the busiest. In
2001, Cleveland won an air traffic facility of the
year award. Controlling airspace over parts of seven
states and a small part of Canada, Cleveland handles
traffic flows to some of the busiest airports in the
country. Traffic to Chicago, New York, Detroit,
Philadelphia and Washington area airports are
sequenced and given their initial descents. Traffic en
route to many other parts of the country pass through
Cleveland’s central location.
The facility houses an eight area, 50 plus radar screen control room with more than 400
controllers and developmentals, a weather unit and traffic management team. A training
department complete with simulation lab, classrooms, and computer based instruction
workstations is on site. Cleveland Center also has an invaluable staff of technical and
administrative personnel supporting the operation.
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Cleveland Center Leadership Team
Vincent V. Shobe, Air Traffic Manager
My name is Vincent Vernell Shobe. I’m the father of 4 children. My oldest daughter is
Ayana. She is 15 and the quiet, serious one of the bunch. She gives me constant hints
that she wants a brand new car for her 16th birthday. All I
can say is: Whew! My second oldest daughter is Kyra.
She is 10 and the dominate one of the bunch. She’s my
drama queen. My next daughter is Amara. She is 9 and
adopted. Amara has tons of energy and likes to investigate
things. My son is David and he is 8. He is the quiet one
until you are around him a bit and then he loosens up. He
can terrorize his sisters in a New York minute.
For myself, I like motorcycles and ride a Honda VTX
1300C. I ride just about every day but I’m thinking I might
have to adjust to cold temperatures in Ohio. I’m good to
ride down to about 25 degrees and that’s my limit. The
family and I like camping and try to get out as much as possible. I used to play a lot of
golf but haven’t in the past two years so I probably have a Z game instead of an A game.
I have one brother in Omaha where I was born and raised. He is the youngest and his
name is Milton. My best friend is Dennis, and we have been buddies for thirty-two years.
He lives in Lincoln, NE.
While I was in Washington, D.C., I ran a charity called FoodforAll that donated groceries
to underprivileged families every week in the DC area. We delivered groceries to about
70 families on a weekly basis.
I enjoy the water and I’m excited about activities near Lake Erie.
My air traffic background is pretty varied. I started out in the ARTCC in Anchorage as
my first duty station. From there I went to LAS Tower, then the approach control. I
started my management career in Kansas City at the TRACON and then transitioned into
the regional office. From there I moved to St. Louis TRACON, the tower, and then back
again. Most recently was a detail in Washington DC. That was my second tour. My first
detail was in terminal Quality Assurance and the second was working in procedures for
terminal.
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Laura Vilagi, Acting Assistant Air Traffic Manager
Laura Vilagi is the Cleveland Air Route Traffic Control Center Acting
Assistant Air Traffic Manager. She has worked at Cleveland Center
since 1986 in a variety of roles beginning as a controller in Area 5. Her
air traffic experience includes Air Traffic Control Specialist in Areas 5
and 7, Traffic Management Coordinator, Operations Supervisor in
Areas 3 and 2, Quality Excellence Supervisor, Acting Support Manager
Training, Operations Manager, and Administrative Operations
Manager.
Laura is a native Ohioan from the Elyria area and was previously a
Registered Nurse in multiple critical care areas. Her son, Nick, is
involved in soccer and basketball. Pets include a frog and their dog
Autumn, rescued from the pound.
Mark Madden, Traffic Management Officer
Mark Madden is the Cleveland Air Route Traffic Control Center Manager for System
Operations, more commonly known as the Traffic Management Unit (TMU). He has
worked at Cleveland Center since 1982 in a variety of roles since starting his career as a
controller in Area 4. Mark has been involved in many airspace and route redesign
projects as well as redesign of sectors and area configurations. Implementation of new
automation systems like the National Traffic Management Log
(NTML) and the Enroute Status Information System (ESIS) are some
of his accomplishments.
Mark was born and raised in Northeast Ohio. His education includes a
bachelor’s degree in Aerospace Flight Technology from Kent State
University. Experience as a multi-engine instrument flight instructor,
as well as charter and freight pilot experience, provides him with an
insightful perspective for our customer’s concerns.
Mark and his wife Sandra live in Cuyahoga Falls near the Cuyahoga
Valley National Park. They take advantage of the park’s hiking and
biking trails with their two golden retrievers, Jake and Elwood. Outside interests include
golfing and reading crime, mystery, and military history books. He also is a sports fan
and likes to follow the Browns, Cavs, and Indians. Mark listens to all types of music; his
favorite artist is Bruce Springsteen.
Mark has an open door policy and is available in his office just inside the second floor
administrative wing in Cleveland Center.
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Cleveland Center Support Offices
Training Department
The Training Department provides guidance and support for training in the facility. Support Staff is
engaged in daily training activities involving developmental and CPC controllers, implementation of
training programs, design and distribution of materials, and management of training data.
Quality Assurance
The quality assurance staff works to foster individual and group values, attitudes, competencies, and
patterns of behavior that contribute to a Safety Culture. Achievement of a safety culture at Cleveland
Center is dependent on both quality assurance and quality control. National and facility orders, error
reduction initiatives, and staffing initiatives are examples of quality assurance. Performance Verification,
Facility Self Assessments, remote or direct monitoring, and Quality Assurance Reviews are examples of
quality control. The quality assurance staff prides itself on providing honest and accurate feedback on both
individual and system performance that can be used to enhance safety at Cleveland Center.
Traffic Management Unit
Cleveland Center TMU coordinates with the operational areas, adjacent ARTCC’s, and towers to regulate
the flow of traffic. The unit implements various Traffic Management Initiatives through the Air Traffic
Control System Command Center in Herndon, VA.
TMU also has weather coordination duties: PIREPS, SIGMETS and Center Weather Advisories.
Automation Department
The Automation Department is part of ATO-E Program Operations, and consists of the Field Automation
Support Team (FAST). The parent organization is located at the William J Hughes Technical Center and in
Washington, DC. The automation group at ZOB (Cleveland Center) provides guidance and support for
ATC systems, including local problem analysis, system upgrade and database modification to support ZOB
sectorization and traffic flow.
Flight Data Communications
We amend, enter, and remove proposed Domestic and ICAO Flight Plans and send departure messages. We
update the altimeters every hour, upper winds 4 times a day, and handle FDC and D notams. We receive
and transmit INREQS, ALNOTS, GENOTS/RENOTS, NOTAMS, Stolen Aircraft Reports, and CWAs.
During Host computer shutdown we manually deliver flight plans to the proper area and update the weather
every hour.
Human Resources Department
The Human Resources Department is comprised of six employees and one supervisor. The department
processes orientations, clearances, benefits, Workers’ Compensation claims, payroll, leave requests, and
travel vouchers. It assists employees in the completion of retirement applications. It is the focal for
programs such as Performance Management, Merit Promotion, ATCS Health Program, Awards and
Recognition, EEO, Budget, and special projects, as needed. The Human Resources Dept. also serves as the
liaison between the supervisors and Labor Relations staff in the processing of grievances and employee
related actions. This small group of people supports a facility of approximately 525 employees.
Plans and Programs
We provide Air Traffic logistical support; assign lockers, distribute headsets, and oversee the distribution
of controller chairs among other things, both in the Control Room, and elsewhere throughout the building.
We are the Air Traffic focal for frequency and landline issues, as well as VSCS / VTABS, and DSR. We
oversee the implementation of new Air Traffic systems including ERAM, and NextGen, and are
responsible for the mitigation of construction and equipment installation impacts. If you need it done, “We
Do It”.
Airspace and Procedures
The Airspace and Procedures office works closely with the operational aspect of air traffic movement. The
office provides oversight for the documentation of agreements on how aircraft will be handled internally
and between the various air traffic facilities that work with Cleveland Center. Review and input is also
provided for many of the orders that dictate how air traffic services are provided to our customers.
Additionally, cartographic services are provided by this office.
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Our Expectations of All Employees
Cleveland Center leadership team expects all employees to:
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Come to work, be on time
Be prepared – mentally and physically
Understand leave policy and manage your leave appropriately
Be cooperative and professional
Treat people with respect and dignity
Take initiative
Be accountable
Lead by example – be a good role model
Do not tolerate or engage in any form of harassment or discrimination
Actively participate in training
Know your airspace and systems, know your equipment
Use prescribed phraseology/correct facility and equipment names
Follow rules and procedures
Be open to feedback – provide honest information
Be an effective team member
Ask for help when you need it
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Cleveland Center Directory
The following list provides the most commonly used phone numbers within the
Cleveland Center facility:
Air Traffic Manager’s Office
Vincent V. Shobe
Air Traffic Manager
440-774-0320
Laura Vilagi Acting Assistant Air Traffic Manager 440-774-0310
Elaine Kimbler
Lead Secretary
440-774-0412
Donna Martin
Dominique Sorbo
Dan Koston
FAX
Gladys Feliciano
Cheryl Monschein
Training Department
Support Manager
Support Specialist
Support Specialist
Human Resources
Supervisory PMS
PMS
440-774-0328
440-774-0326
440-774-0644
440-774-0687
440-774-0521
440-774-0398
Operations
Watch Desk
440-774-0426
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The Lorain County Area
Heman Ely came here in the early 1800s, and quickly recognized the area’s unique
potential and beauty. It reminded him of the pleasant times he had spent in the Lorraine
Region of France. The industries such as shipbuilding, steelmaking, and fishing brought
people, money and railroads to the area. A growing economy attracted more residents,
and in 1822 Lorain County was formed from parts of Cuyahoga, Medina, and Huron
counties.
Today, some of the original industries still exist, but on a smaller scale. The Lorain
Steel Plant is still an industrial icon of the county. Like other landmarks, the steel
mill remains part of county history. The heritage of Lorain County is everywhere - from
the early home of the "Spirit of '76" painter, Archibald Willard in Wellington, through the
Historic Harbourtown 1837 shopping district of Vermilion and the real ship pilot house at
the Inland Seas Maritime Museum, to the county seat of Elyria.
Lorain County still offers a panoramic of sites and scenery. On
the north, there is the "Jewel of the Port", the Lorain Lighthouse.
Further south, in Elyria sits the Hickories Museum, the restored
home of industrialist and pioneer automaker Arthur Garford
(friend of Theodore Roosevelt). Oberlin College has the worldfamous Conservatory of Music, and was the first college in the
country to admit men and women as well as African-Americans
to degree programs. A shoreline beach along Lake Erie
called Lakeview Park offers spectacular sunsets, historical
bathhouses, a stunning rose garden, and views of the Lorain Lighthouse. A town in Avon
called French Creek is a center for antiques and crafts, and is becoming known as "the
Ruhr of the West Side" for its rapid industrial and commercial growth.
www.visitloraincounty.com
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Attractions Abound in Cleveland
Playhouse Square attracts the best in professional theatre, including comedies, dramas,
musicals, and more. It is the second largest theater complex in the country. Severance
Hall near University Circle is home to the world renowned Cleveland Orchestra. There
are fine museums such as The Cleveland Museum of Art, The Crawford Auto-Aviation
Museum, The Cleveland Museum of Natural History, The Rock and Roll Hall of Fame
and Museum, and more. The Cleveland Botanical Gardens attracts thousands of nature
lovers every year.
Downtown Cleveland clearly displays
reverence for its history. Public Square
is home to the Soldiers’ and Sailors’
Monument, dedicated to servicemen and
women who have served their country.
Lake Erie provides the opportunity for
boating and fishing. The Great Lakes
Science Center has many interesting
activities and exhibits including an
IMAX theater.
Sporting and Special Events
Cleveland boasts professional teams in most major
sports, including basketball, football, and baseball.
The Indians’ Progressive Field and Cleveland
Browns Stadium, located in the heart of downtown,
are readily accessible by public transportation and
offer incredible views of the skyline. Quicken
Arena, also downtown, is home of The Cavaliers and
features a variety of events throughout the year.
www.positivelycleveland.com
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Local Restaurants
Presti's of Oberlin
551 W Lorain St, Oberlin, OH
http://www.prestisofoberlin.com - (440) 775-2511
Weia Teia
9 S Main St, Oberlin, OH
(440) 774-8880
Mandarin Chinese Restaurant
82 S Main St, Oberlin, OH
(440) 774-4500
Lorenzo's Pizzeria
52 1/2 South Main Street, Oberlin, OH
http://www.lorenzospizza.com - (440) 775-0118
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Online Resources
Local Area Resources and News
www.loraincounty.com
www.loraincounty.us
www.cleveland.com
Chamber of Commerce
www.loraincountychamber.com
www.cuyahogaco-oh.com
www.medinaohchamber.com
Housing and Relocating Assistance
www.apartmentguide.com
www.chroniclet.com
www.morningjournal.com
www.ourtownsnews.com
Local Sports Teams
Baseball: Cleveland Indians www.clevelandindians.com
Basketball: Cleveland Cavaliers www.nba.com/cavaliers
Football: Cleveland Browns www.clevelandbrowns.com
Hockey: Lake Erie Monsters www.lakeeriemonsters.com
Soccer: Cleveland City Stars www.clevelandcitystars.com
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Cleveland Center
326 E. Lorain St. (SR 511)
Oberlin, Ohio 44074
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