Delivery Report Error CodesContents

cardboardfish
an mblox company
TECHNICAL DOCUMENT
Delivery Report Error Codes
Address: First Floor, Saxon House
John Roberts Business Park
Pean Hill, Whitstable
CT5 3BJ
w: www.cardboardfish.com
t: 0845 125 9445
f: 0845 280 2230
e: [email protected]fish.com
CardBoardFish has an impeccable reputation for
providing exceptional high quality and reliable
reporting. This guide will enable you to assess
message error codes to more closely monitor
delivery outcomes.
CardBoardFish® an mblox company.
DELIVERY REPORT ERROR CODE LIST LAST UPDATED 19/11/2013
Hex
Decimal
Error
Name
Duration
Error
From
Relating
To
SMSC
Retries
Description
0
0
No Error
Permanent
MSC
Mobile Handset
No
The message delivered successfully.
1
1
Unknown Subscriber Permanent
HLR
Destination Network
No
The MSISDN is inactive or no longer
active.
2
2
Unknown Subscriber Permanent
-npdbMismatch
MSC
Destination Network
No
Fault in Number Portability Database
or HLR of MSISDN range holder. Occurs
more frequently if number ported more
than once in certain countries.
5
5
Unidentified
Subscriber
Temporary
MSC
Destination Network
Yes
Occurs when the MSC that a message
has been sent to is not aware of the
subscriber IMSI. Suggests HLR has not
been updated or MSC malfunction.
9
9
Illegal Subscriber
Temporary
MSC
Destination Network
Yes
Rejection due to failed authentication or
filtering.
A
10
No Translation for
Address
Permanent
TRANSPORT Signalling
No
Destination number is not a valid mobile
number or its routing cannot be determined.
B
11
Teleservice Not
Provisioned
Permanent
HLR
Mobile Handset/
Destination Network
No
Rejection due to subscription not
supporting SMS.
C
12
Illegal Equiptment
Temporary
MSC
Mobile Handset/
Destination Network
Yes
Rejection due to subscription handset or
network not supporting SMS.
D
13
Call Barred
Temporary
HLR
Mobile Handset/
Destination Network
Yes
Rejection due to subscription or network not
allowing SMS.
15
21
Facility Not
Supported
Temporary
MSC
Destination Network
Yes
Rejection due to subscription not
supporting SMS.
1B
27
Absent Subscriber
Temporary
HLR
Mobile Handset
Yes
Subscriber handset is not logged onto the
network due to it being turned off or out of
coverage. Likely to have been unavailable
for 12 hours or more.
1C
28
Absent subscriber
no-page-response
Temporary
MSC
Mobile Handset
Yes
Subscriber handset is not reachable on the
network due to it being turned off or out of
coverage. Likely to have very recently
become unavailable.
1D
29
Absent subscriber
IMSI-detached
Temporary
MSC
Mobile Handset
Yes
1E
30
Controlling MSC
Failure
Temporary
MSC
Destination Network
Yes
Subscriber handset is not reachable on the
network due to it being turned off or out of
coverage. Likely to have been unavailable
for several hours.
The MSC that the subscriber is currently
registered to is experiencing a fault.
1F
31
Subscriber Busy
For MT-SM
Temporary
MSC
Mobile Handset
Yes
MSC is busy handling an exisiting
transaction with the handset. The subscriber
could be currently receiving an SMS at
exactly the same time.
20
32
Equipment
notSM-Equipped
Temporary
MSC
Mobile Handset
Yes
21
33
Memory Capacity
Exceeded
Temporary
HLR
Destination Network
Yes
22
34
System Failure
Temporary
MSC
Destination Network
Yes
23
35
Data Missing
Temporary
MSC
Destination Network
Yes
24
36
Unexpected Data
Value
Temporary
MSC
Destination Network
Yes
Recieving handset or equipment does not
support SMS or an SMS feature. This is
temporary because the subscriber could
switch to a different device.
Rejection due to subscriber handset not
having the memory capacity to recieve the
message. Likely to have been in state for 12
hours or more.
Rejection due to SS7 protocol or network
failure.
Rejection due to subscriber network
decoding error or signalling fault.
Rejection due to subscriber network
decoding error or signalling fault.
25
37
System Failure
Temporary
HLR
Destination Network
Yes
Rejection due to SS7 protocol or network
failure.
26
38
Data Missing
Temporary
HLR
Destination Network
Yes
Rejection due to subscriber network
decoding error or signaling fault.
27
39
Unexpected Data
Value
Temporary
HLR
Destination Network
Yes
Rejection due to subscriber network
decoding error or signaling fault.
Continued...
CardBoardFish® an mblox company.
2
DELIVERY REPORT ERROR CODE LIST (CONT..)
Hex
Decimal
Error
Name
Duration
Error
From
Relating
To
SMSC
Retries
Description
28
40
Memory capacity
Exceeded
Temporary
MSC
Destination Network
Yes
Rejection due to subscriber handset not
having the memory capacity to receive
the message. Likely to have run out of
capacity recently.
8C
140
Invalid Message
Component
Temporary
SMSC
Message Construction
Yes
Internal SMSC error due to invalid message
syntax.
A0
160
SS7 Communication
Error
Temporary
SMSC
Destination Network/
Signalling
Yes
Internal SMSC error caused by SS7
link/dialogue fault.
C8
200
Unable to decode
response
Temporary
SMSC
Destination Network/
Signalling
Yes
SMSC cannot decode the response
received from destination network due to
an encoding or protocol fault.
C9
201
Provider Abort
Temporary
TRANSPORT Destination Network/
Signalling
Yes
Subscriber network or signalling partner
has terminated the signalling connection,
preventing message transmission.
CA
202
User Abort
Temporary
TRANSPORT Destination Network/
Signalling
Yes
Subscriber network or signalling partner
has rejected the signalling connection,
preventing message transmission.
CB
203
Timeout
Temporary
TRANSPORT Destination Network/
Signalling
Yes
Subscriber network not recieving packets
from SMSC, or not responding to them.
Alternatively, a 3rd party signalling partner
may not be routing correctly.
CD
205
Timeout-PAB
Temporary
TRANSPORT Destination Network/
Signalling
Yes
Subscriber network or signalling partner has
not responded to signalling connection
setup or maintenance packets.
CE
206
Rejected
Permanent
TRANSPORT Destination Network
No
Subscriber network refuses signalling
connection or message packet.
CF
207
Local Cancel
Permanent
CARRIER
SMSC Partner Routing/ No
Signalling
Signalling with destination network has
been prevented by SMSC partner or
signalling partner.
12C
300
Screening or
Blocking
Permanent
CARRIER
SMSC Partner Routing/ No
Signalling
SMSC partner or 3rd party signalling partner
has prevented messages being sent to this
MSISDN or destination network.
12D
301
Carrier Syntax Error
Permanent
CARRIER
SMSC Partner Platform/ No
Message Construction
SMSC partner has rejected the message
due to an unacceptable message
parameter.
12E
302
Carrier Internal Error
Temporary
CARRIER
SMSC Partner Platform
12F
303
Carrier Internal Error
Permanent
CARRIER
SMSC Partner Platform No
SMSC partner could not process this
message due to a platform fault, but it will
be retired.
SMSC partner could not process this
message due to a platform fault and it will
not be retried.
130
304
Carrier Routing Error Temporary
CARRIER
SMSC Partner Platform/ Yes
Signalling
SMSC partner cannot route this message
currently, but it will be retried.
131
305
Carrier Routing Error Permanent
CARRIER
SMSC Partner Platfrom/ No
Signalling
SMSC partner cannot route this message
and it will not be retried.
3E7
999
Congestion
TRANSPORT Destination Network/
Signalling
Temporary
Yes
Yes
SS7 signalling link at destination network,
SMSC, or 3rd party signalling partner is
overloaded.
TERMINOLOGY
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•
•
•
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•
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MSISDN
MSC
Mobile Subscriber Integrated Services Digital Network - The mobile number in international format.
Mobile Switching Centre - The destination network equipment that receives an SMS (via forward-SM operation) in a destination mobile network.
HLR
Home Location Register - The destination network equipment that returns status and routing information about an MSISDN to the SMSC
(via SRI-SM operation).
Short Message Service Centre - The equipment belonging to CardBoardFish or one of its carriers that transmits SMS to the destination network
via SS7.
SMSC
SS7
Signalling System 7 - The transport protocol that interconnects global GSM networks.
MNP
IMSI
Mobile Number Portability - The process of a subscriber moving from one mobile network to another, but retaining the same MSISDN.
International Mobile Subscriber Identity - A unique identification number which identifies the destination country, actual network, and
network subscriber ID.
Subscriber The mobile user who has a SIM card.
CardBoardFish® an mblox company.
3