imperial news 01/2015 - IMPERIAL Logistics International

Transcription

IMPERIAL
01 | 2015
NEWS
Shaping the future
Carsten Taucke reveals how the IMPERIAL Logistics International
Group is readying itself to tackle the challenges of the coming years.
Editorial
In a nutshell
In focus 4
In the company 8
A new executive usually also means changes in the company.
Carsten Taucke explains what his plans are for the IMPERIAL
Logistics International Group.
“Evolution instead of revolution –
we want to shape the future with
innovativeness and perceptiveness.”
Services along the entire supply chain – and beyond:
the broad range offered by the IMPERIAL Logistics
International Group.
In trend 14
What’s new in the company? No matter whether new
locations, services or technologies – at IMPERIAL Logistics
International no one stands still.
In contact 19
In portrait 20
In the spotlight 22
It’s the people who shape a company: the staff-related
changes at a glance.
Michael Sterk and Anders Brötmark from LEHNKERING
Logistics are, among other things, responsible for Shop
Construction Services: from project planning all the way to
installing shop furnishings – everything from a single source.
Awards, anniversaries and celebrations – this time the
spotlight is on: Gerhard Riemann’s retirement from active
professional life.
Dear Readers,
You’ve already seen it – the photo on this page shows a new face. Previously it was Gerhard
Riemann who welcomed you here. After his retirement from active professional life I took
over as CEO of IMPERIAL Logistics International Group at the beginning of the year and
now already look forward to many further successful months and years. I have, of course,
forged a few plans, including the commitment to join the forces of all our divisions even
more intensively. For this reason we will introduce a new corporate structure in the long
run. It is important to move forward cautiously, retain features that have proven effective
and, where necessary, blaze new trails. I am confident we will succeed in this endeavour
and thus strengthen the foundation needed to tackle the changes and challenges of the
future successfully.
In addition, there is another new feature that is noticeable even in the first few pages: we
have revised our customer magazine “IMPERIAL NEWS”. With a new layout we want to
provide you with the most important information from the world of IMPERIAL Logistics
International in a clearly organised and well structured manner. I wish you enjoyable and
exciting reading.
04
18
20
08
In the company
Industry 4.0 is the buzzword for digitalisation of services and production
processes. There’s no stopping this
process, even in the logistics sector.
All the best,
Carsten Taucke
CEO of IMPERIAL Logistics International B.V. & Co. KG
2
IMPERIAL NEWS 01 | 2015
3
In focus
Shaping the future
Carsten Taucke has been CEO of IMPERIAL Logistics International B.V. & Co. KG
since January. What plans does he have for the future of the company?
Mr. Taucke, the first few months as CEO
of IMPERIAL Logistics International B.V.
& Co. KG are now behind you. What do
you plan to do in your new position?
WE ARE IMPERIAL:
Carsten Taucke will
place the focus on the
corporate brand.
First of all, I was delighted that the Executive
Board of IMPERIAL Holdings Limited, our
parent company in South Africa, entrusted
me with the fate of the IMPERIAL Logistics
International Group. This position entails extensive responsibilities since, like every company in the free market economy, we are faced
with great challenges – the world around
us, after all, is constantly changing. We as a
company want to grow profitably while, at
the same time, achieving our goals in terms
of efficiency, talent and know-how management as well as sales orientation. That applies
in particular to the targets we will focus on in
the coming years. They are based on our market and portfolio expansion, cost and process
leadership, development into a high-performance organisation – and all of this while
meeting our high standards regarding quality
and compliance.
Is there anything else beyond that
which you personally feel is extremely
important about your work?
I would like to meet the needs of our customers as comprehensively as possible. With all
due regard for technical know-how and refined services, I feel it is absolutely necessary
to be precisely aware of the expectations of
our clients. We have to be open to this absolute customer orientation and very consciously grasp the requirements involved in logistics
processes worldwide.
Do you already have an idea about
how to successfully achieve this goal?
4
One essential element will be to place greater
emphasis on our corporate brand, “IMPERIAL”.
There are two reasons for this. We want to
make our customers’ work as easy as possible. That means they always find the right
contact person in our company for the matter at hand. The long-term goal is thus “one
face to the customer”. Of course, we are a big
corporation with a large number of services
and areas of operation – this makes it even
more important to support our customers as
a strong partner and attractive service provider. To make sure we succeed in this endeavour, we need to get all our employees on
board, invest in their qualifications and our
technologies. We have to share a common
corporate philosophy and put it into practice
in our daily work.
Especially because the service and
product portfolio of the individual
divisions optimally complements each
other.
Right, at a wide variety of interfaces across all
services there is cross-selling potential that
we can exploit better, the more we join forces
as a company – in this way we are jointly able
to meet the individual demands of our clients
in a flexible manner and offer an even broader
range of services on the market along the entire
supply chain.
How far has the IMPERIAL Logistics
International Group moved towards
a single face to the customer? And is
there a strategy for how the company
can grow together even more?
There is such a strategy – and our customers
will perhaps have already seen the initial results in their yards. Our trucks have been increasingly running their routes with the “WE
ARE IMPERIAL” logo for some time now.
And at the transport logistic in Munich we are
also represented with a joint booth. However,
those are only the basic, already visible measures of a comprehensive overall concept. Our
aim is to create a high-performance organisation with a strong corporate brand. In future
IMPERIAL Logistics International B.V. & Co.
KG will comprise two divisions. Our area of
operation will then be divided into IMPERIAL
Transport Solutions and IMPERIAL Supply
Chain Solutions. The former cover our shipping, road and intermodal transport services.
IMPERIAL Supply Chain Solutions serve the
automotive, industrial, steel, aviation, consumer goods and retail, chemicals as well as
healthcare sectors. Through this two-tier organisational structure we offer our customers
transparency and clear responsibilities and
strengthen the value of the IMPERIAL brand.
We can also exploit synergies better and thus
place an integrated service portfolio on the
market.
To further expand our customer proximity,
there will additionally be a second measure.
By placing our Sales Department organisationally directly under the Management Board
level, we are very deliberately strengthening its
position. Implementation of these steps and
of the new corporate structure requires great
prudence, however. We will therefore shape
our path into the future entirely according to
the motto “Evolution instead of Revolution”.
“One face to the customer – that’s our
goal,” says Taucke.
“The world around us is constantly
changing – our job is to increase
the enterprise value on a long-term
basis through profitable growth.”
Carsten Taucke,
5
In focus
IMPERIAL Logistics International B.V. & Co. KG
IMPERIAL Transport Solutions
IMPERIAL Supply Chain Solutions
Shipping
Road
Intermodal
Automotive
Industrial
Steel
Aviation
Consumer Goods and Retail
Chemicals
Health Care
IMPERIAL Logistics International B.V. & Co. KG will comprise two divisions in future.
Beyond that, what development will
characterise the future of the IMPERIAL
Logistics International Group?
“The IMPERIAL Logistics
International Group is on the way
to becoming a high-performance
organisation with a strong
corporate brand.”
Carsten Taucke,
6
A lot will happen in the coming years as far as
Industry 4.0 is concerned. The real world and
the virtual world continue to grow together
while networking of production and logistics
processes with the customers will advance
further. Even now we already feel the initial
impacts of this fourth industrial revolution.
They are particularly visible in the automotive
industry and in the increasingly networked
and, one day, autonomously running vehicles.
However, this development also offers great
potential for logistics and incorporation of
our customers into the supply chain, for instance with an eye to the cooperation across
national borders. We can meet the various
requirements of the regions even better with
smart, highly flexible processes. And that not
only applies to tapping new markets. If we
want to add other sectors to our portfolio,
such as healthcare, we have to ensure efficient
transfer of technology, know-how and many
years of empirical values from our current
core sectors. The question must therefore be:
What competencies do we possess and where
can we exploit synergy effects?
Are there markets on which the
IMPERIAL Logistics International
Group will place special focus in the
coming years?
In general, we as a service provider follow the
internationalisation movements of our customers. To be well prepared, however, we also
have to proactively create structures in the
countries we identify as growth markets. In
this context we naturally benefit from the fact
that we are bound up in a large parent company, IMPERIAL Holdings Limited in South
Africa. As a result, we are able to exploit
cross-selling potential and pool resources so
as to tackle the challenge of further worldwide growth together. An example of this
was the voyage of four push boats from Germany to Paraguay. Retrofitted in the Netherlands, transported to Rotterdam by Provaart
Logistics B.V., a company of the IMPERIAL
Shipping Group, shipped further to the destination by IMPERIAL Baris GmbH, they now
reinforce the fleet operated by IMPERIAL
Shipping Paraguay. A genuine joint effort.
Internationalisation and worldwide
growth are one thing. At the same
time, however, it is also important not
to lose sight of the challenges at the
home sites.
And there are certainly several of them to be
tackled. Demographic change, for instance,
plays a great role, particularly in the Western
countries. In the logistics sector we are struggling
with a shortage of new blood. A company that
wants to recruit the most qualified people,
keep them in the company and thus offer the
best quality possible has to come up with new
ideas. Sustainability, flexible working hour
models and social employment structures
are attributes that go to make up an attractive
employer nowadays. Another aspect is staff
development. With programmes like “Develop Yourself ” and “Start Leading” we are
preparing our specialists and junior management staff in all divisions for executive
responsibilities. In Human Resources, however, the focus has long shifted away from
junior staff. Our employees remain in the
company longer and longer. Consequently
our workforce is very heterogeneous as far
as age is concerned. This is an advantage for
us. On the one hand, teams of colleagues with
different approaches and ideas often produce
the best result. On the other hand, we retain
the valuable experience of long-standing employees in this way. The junior staff members
can learn from them – and the same goes for
vice versa, of course.
Are there certain fields for which specialists are required to an exceptional
extent?
The IMPERIAL Logistics International Group
is one of the few logistics partners in the market
that can offer products and services along the
entire supply chain. With inland and maritime
vessels, trucks and rail transport we cover an
immense variety of means of transportation.
That also means we need the appropriate
specialists. We thus constantly have to make
personnel decisions in a far-sighted manner
while maintaining an overview. How are the
requirements in the respective areas of operation developing? What demands therefore
have to be made on potential staff members?
And how should we design further training
programmes and specific training courses so
our workforce is well equipped for all changes
in the sector?
The aspect of Human Resources is
only a small cog in the works. How
do you generally see the conditional
framework for a logistics company in
Germany?
to continuously support our customers as a
reliable logistics partner, investments in traffic
routes are necessary. There are, after all, no alternatives – our prosperity is largely based on
trade and transport.
Talking of traffic routes – as former
CEO of IMPERIAL Shipping Holding
GmbH, you have probably stood at the
helm of an inland vessel before. How
do things look in terms of experience
on asphalt or rail?
I have now been working in freight forwarding, logistics and production management
for nearly 30 years, I have held positions both
at industrial corporations and logistics providers. It is at least my impression that I have
done just about everything when it comes to
logistics. But I guess I’ll have to put the job as
a freight train driver among my challenges for
the future.
Substantial synergy
effects will result
in the IMPERIAL
Logistics International
Group with regard to
the immense variety
of services along
the entire supply
chain. “We will have
to exploit them even
better in the future,”
emphasises Taucke.
We logistics providers profit from Germany’s
export strength, the globalisation process and
the euro economic zone. It is not by accident
that Germany was ranked Number 1 on the
logistics performance index of the World Bank
last year. On the other hand, the transport
infrastructure necessary for smooth supply
chains has long been neglected.
Inland waterways have to be improved and
further expanded and bridges have to be
raised so that ships with three layers of containers can pass under them. The same applies
to roads that have to cope with an increasing
traffic volume. One example is the catastrophic condition of the Rhine bridges in Leverkusen and Duisburg. In short, to be able
7
In the company
Legal Compliance
Immission
control Plant safety
Consulting
control
Environmental management Immission
Plant safety
Faster, more intelligent and more efficient: “Industry 4.0” will change many sectors
and fields of work in the future. But what does this buzzword actually stand for?
And how does the IMPERIAL Logistics International Group implement it?
8
lead to increasing blending of the
real and the virtual world. That
means products network themselves with other components or
articles, users or indeed means of
transportation and communicate
between one another.
Customer in control
Experts see the greatest potential for
the future viability of Germany as a
business and logistics location in
the joining of IT and logistics. The
IMPERIAL Logistics International
Group has not only recognised
the opportunities and challenges
of Industry 4.0, but is also active
ly boosting their development.
New services, such as dynamic
route planning in real time and
Consulting
Two partners for more safety
The digital revolution
Industry 4.0 is the name of a future-oriented project launched by
German industry: flexibilisation,
acceleration and transparency
are the basic elements. The use
of state-of-the-art IT technology
is aimed at achieving extensive
automation, networking and flexibilisation of production. Logistics
plays a major role in this context,
especially since issues like delivery
accuracy and flexibility are gaining
increasing significance. Grow
ing
demands are thus placed on the
means of transportation and
storage options. To meet them,
efficient communication within
the value chain is necessary. The
keyword is Internet of Things. The
fourth industrial revolution will
Legal
Compliance
Environmental
management
Immission
control
Environmental
management
Consulting
UCON
Immission control
Legal Compliance
Consulting
insights into the current course
of just-in-time deliveries, actively
incorporate customers into the
supply chain. They thereby profit from shorter delivery times. It
is possible to exchange position
coordinates and status messages
regarding goods by means of intelligent networking of trucks
and shipments, for example. If a
ve
hicle is delayed, intelligent IT
systems can guide the driver to a
preferred receiving point and thus
accelerate the delivery process. This
means the numerous, as yet un
linked data – also called “big data” –
have to be processed, combined and
evaluated in real time. That makes
supply chains easier to control and
more transparent for customers.
There are issues that permit no grey zones, where nothing less than exact implementation is acceptable.
Safety and the environment are definitely among them – particularly when it comes to handling hazardous
materials, such as in the chemical industry or at warehouse facilities. Through its partnership with UCON GmbH
the LEHNKERING Group is now further boosting its competence in this field.
Know-how, modern technology and careful handling –
these are the basic prerequisites for responsible logistics
when dealing with chemical substances. The LEHNKERING
Group has therefore developed high standards for all workflows which the employees become familiar with by means
of regular training. Research and development do not stand
idle, however, and the complexity of legal requirements is
also growing. Accordingly, safety and environmental standards have to be constantly improved and aligned to new
circumstances.
By virtue of a majority holding, the LEHNKERING Group
entered into a partnership with a competent partner at the
end of last year to support these areas: UCON’s consultants
and experts have many years of experience in plant safety and
immission control. The staff performs consulting services and
acts as an interface between the LEHNKERING Group and
the authorities. “UCON handles authority management for
us, i.e. it ensures that we meet all legal requirements. The second step involves determining potential regarding where we
can set our environmental and safety standards even higher,”
emphasises Uwe Willhaus, CEO of LEHNKERING GmbH.
Too much precaution…
… is better than too little. That’s why LEHNKERING and
UCON have jointly set up a comprehensive precautionary
programme with regard to licences and approvals, plant safety
and water protection.
“As far as licences are concerned, we examine existing approvals in terms of their legal security regarding real use and
adapt them according to need,” explains UCON Managing
Director Ludger Küper. And Friedhelm Haumann, also Managing Director at UCON, adds: “In the area of plant safety
the focus is on safety-related aspects. They include safety reports, concepts for the prevention of malfunctions, in-house
alarm and hazard prevention plans as well as fire and explosion protection.”
Parallel to that, Malfunction and Water Protection Officers are
on site regularly to monitor compliance with ancillary provisions and regulations or provide advice at an early stage in
the case of changes in the installations. It is thus a portfolio of
great benefit to the chemical industry.
➲➲www.ucon-gmbh.de
9
In the company
Good, goods, boxX All signs point to growth
The logistics optimisation centre in Győr opened in October 2013. PANOPA Logistik Magyar Kft. is performing
various logistics tasks for Audi Hungaria there. The contract has now been extended.
“We identified the opportunities offered by
the East European markets at an early stage,”
said Rémy Hoeffler, Head of Logistics Eastern
Europe in the PANOPA Group, at the opening
of the logistics optimisation centre 1.5 years
ago. Anyone who takes a look at the situation
now can only support this statement. At that
time planning called for production of 480 vehicles a day. Today the figure has already risen
to 640. That not only means more work for the
production staff for the Audi A3 Limousine
and Cabriolet as well as TT Coupé and Road
ster – the service providers also profit. In the
case of PANOPA Logistik Magyar Kft., this
applies to order picking activities, empties
handling and shuttle shipments. Every day
PANOPA employees transport several thou
sand large and small load carriers from the
neska INTERMODAL specialises in multimodal container logistics via ship, rail and road.
It has developed a sophisticated container system for bulk goods logistics in Europe
which is now utilised across a growing network of routes in Europe.
75,000 square metre warehouse to the automobile plant located seven kilometres away.
Furthermore, the company performs several
additional services, such as tyre and rim handling. “The contract extension substantiates our
commitment in Eastern Europe. We are confident that further development of our sites in
Hungary, the Czech Republic and Poland will
also be positive,” emphasises Hoeffler.
Reliable employer
The know-how and motivation of the staff of a company have a direct impact
on the quality of its products and services. PANOPA Logistik Polska Sp. z o.o.,
too, is aware of that and therefore attaches great importance to its HR policy.
The latter has now even won an award: the publishing house Kowalski Pro-Media
in Poland conferred on PANOPA the title of “Solidny Pracodawca” (Reliable Employer).
The company showed convincing performance in such categories as career opportunities,
working conditions and motivation strategies.
Trained for top performance
Customers should always be able to expect the best of the employees in the IMPERIAL Logistics
International Group. That starts right from training.
Every year “VerkehrsRundschau“, a weekly magazine for the
freight forwarding, transportation and logistics sector, holds
Germany’s biggest know-how competition for budding freight
forwarding and logistics managers: the Best Trainee. This time
the most important companies in the sector sent a total of 1,500
trainees to take part, 32 of them came from the IMPERIAL
Logistics International Group. As part of the competition, the
junior logistics specialists had to answer eight questionnaires
with ten multiple choice questions each. Alexander Sinnen
10 did an exceptionally good job by coming in 69th. He is in his
second year of training at PANOPA Logistik GmbH. Overall,
the IMPERIAL Logistics International Group even managed
to get into the Top Ten with its trainees: eighth place – and
thus ahead of numerous well-known competitors. “A great
achievement substantiating that we are on the right track
with our training concept,” stated a delighted Jasmin Viel
hauer-Borgarts, who is responsible for trainees at IMPERIAL
Logistics International.
Virtually nothing in logistics goes without them: containers allow fast
transfer speeds to different means of transportation, whether from road
to rail or water or vice versa. They also guarantee efficient handling thanks
to standardised dimensions. But all containers are not the same. Product-friendly transport means the right box, or rather boxX: this is why
neska INTERMODAL, a company of the neska Group, has expanded its
range of black boxX containers into a complete container system. Aside
from the black boxX, blue and grey boxXes are also available to customers. Each of these containers was developed for a specific area of use.
The black boxX is suitable for goods which are not sensitive to moisture. The goods are loaded from above into the 30-foot open top con
tainer without having to use grabbers or wheeled loaders. This is an important criterion for more sensitive bulk goods such as foundry coke.
When designing the container, neska INTERMODAL additionally gave
consideration to safe unloading and therefore fitted it with door lock
hooks. The network of black boxX trains for customer ThyssenKrupp
Metallurgical Products GmbH was expanded at the beginning of the
year. Since February, a complete train from Poland has been running
to the Puhl GmbH container terminal in Saarbrücken and then to the
TSG GmbH terminal in Singen. This means that customers can now be
served in Saarland, France and southern Germany. neska INTERMODAL
itself has invested in an additional 180 black boxX containers for expansion of this connection.
Well loaded
Just like the black boxX, the blue boxX can be loaded in the same way
as a tipper lorry. It is excellent for high-quality goods which are sensitive to moisture. A seawater-proof tarpaulin protects the load during
transit, especially against adverse weather conditions, thus ensuring
that the bulk goods are received by the customer in perfect condition,
whether they have been transported via road, rail or short sea vessel.
The grey boxX, by contrast, has been developed specifically for rail
transport as an alternative to traditional railway wagons. The rail container has side doors and can also be loaded and unloaded on railway
wagons. It is available with an open top with or without tarpaulins.
Overall, neska INTERMODAL uses over 800 boxX containers with
a volume of up to 56 cubic metres. They are centrally controlled and
coordinated Europe-wide from Duisburg.
11
In the company
Quantity and quality
© hayoshka/Fotolia
Keeping things moving smoothly
Efficient and on schedule: Hans Buytendijk and his team at Alcotrans Container Line B.V.
ensure that the flow of containers between the terminals in Rhineland and the western ports of
Rotterdam/Antwerp keeps moving smoothly in neska INTERMODAL’s network. There’s one thing
in particular it needs to do this: lots of flexibility.
An impressive panorama opens up to Hans Buytendijk and his 20-member crew day after day. From the windows of the Alcotrans Container
Line B.V. office on Waalhaven they can see the majestic skyline of Rotterdam. However, the Managing Director and his team have little time
to enjoy the fantastic view. After all, as the interface between the six
neska terminals in Rhineland and the western ports of Rotterdam/Antwerp, they control the growing flow of import and export containers.
On the basis of the data transmitted by neska, A
lcotrans plans and
schedules transport of the incoming and outgoing containers on inland vessels, trains and trucks. “We achieve a clearance rate of nearly
100 percent,” reports Buytendijk proudly. An outstanding figure in this
business that is primarily due to the strict quality checks at the administrative and operational level.
The capacity utilisation of the fleet of inland vessels, encompassing
roughly a dozen units, is also at a very high level. “Our ships are never
empty,” summarises Buytendijk. Each one of them is 135 metres long
and can carry between 336 and 400 20-foot units (TEU) in four layers.
“The most important thing is to know at an early stage how many con
tainers are coming, when they are coming and at which seaport terminal
they are.” If, for example, a customer does not make a firm booking for
its container on a certain ship, Alcotrans takes advantage of this extra
leeway for optimal capacity utilisation of the means of transportation.
Flexible despite fixed schedule
A round trip for an Alcotrans inland vessel operating between Rotterdam/Antwerp and the German neska terminals takes seven days.
Although a fixed schedule exists for this, Alcotrans as an integrated
system partner of neska INTERMODAL can, to a certain extent, act flexibly. This pays off in particular when peak season once again prevails
12 Hans Buytendijk, Managing Director of Alcotrans Container
Line B.V., and his staff optimise container transport between
the neska terminals along the Rhine route and the western ports of Rotterdam/Antwerp in neska INTERMODAL’s
network.
at the seaport terminals with increasingly mounting waiting times. “In
such cases, too, we are better able to alter and synchronise our schedule
in line with the circumstances at the seaport terminal, such as by chartering an additional ship at short notice,” explains Buytendijk. “Both
neska INTERMODAL and the entire clientele profit from this.” Significantly expanding this flexibility in the long term is the professed goal
of Alcotrans’ Managing Director. “We want to make sure that external
influences, such as container congestion, have less and less of an impact on our system.” An ambitious plan – but as an integrated service
provider in the neska INTERMODAL network, Alcotrans has the ideal
prerequisites for this on board.
Around 1,200 complete loads a day – that’s the bottom line of
the field warehouse and inter-plant transport services that
GILLHUBER Logistik GmbH provides for carmaker BMW. Every
day 230 tractor units are in operation, supplying the production
line on a shift basis. GILLHUBER is responsible for shipments
between the five Bavarian BMW plants, BMW Leipzig and all
field warehouses. Additionally there are the in-house transports
and services performed as part of central planning and scheduling in Neufahrn. Shift operation and the necessity of ensuring
precisely timed replenishment of vehicle parts mean that various
requirements have to be met. First of all, service must be available
to BMW 24/7. Furthermore, GILLHUBER employs a transport
monitoring system that the client can also access. If required, it is
thus possible to step in and take rapid action, such as to put one of
the standby trucks or trailers on the road. In the end, this results
in a reliable transport system for a smooth supply chain.
To Norway and back
Pohl & Co. GmbH is your competent contact for
handling, storage and transport of paper and forest products and is a reliable partner, working
primarily for the paper industry.
In cooperation with the DFDS shipping company, Pohl has now added an additional short-sea
route: a weekly service between northern Germany (Bremerhaven, Hamburg) and Norway
(Oslofjord). Apart from transporting paper
and forest products, they offer an outstanding
opportunity to ship all types of goods - whether
it be in containers, conventionally under the
deck or as project cargo. A three-member team
from Pohl & Co. GmbH is available for questions
and detailed information.
230
tractor units
daily
1,200
complete loads
The chemistry is right
LEHNKERING GmbH has been working together with the
BASF Plant Protection Department for over 25 years and more
than 15 years with BTC, a BASF brand. But that’s not the end
of it. The two companies have extended their contracts with
LEHNKERING. In the case of BASF, the services encompass
storage, cargo handling as well as distribution of plant protec
tion agents to the Münster and Schönebeck sites. At BTC the focus is on storage, cargo handling and distribution for the Münster and Mannheim sites as well as complementary services, such
as repacking, labelling, sampling and customs clearance.
“High demands are placed on the warehouse, safety equipment
and staff qualifications when it comes to handling hazardous
materials. We are therefore especially delighted about the trust
and confidence placed in us,” says Michael Pohl, Member of the
Management Board and responsible for all warehousing activities in the Distribution Logistics Division at LEHNKERING.
BASF and BTC additionally praised the high service level – genuine appreciation of the approx. 60 LEHNKERING employees
involved.
Top performance based on experience
The Outokumpu Group, headquartered in Espoo, Finland, is the global
leader in stainless steel production. The company has been working
together with PANOPA Logistik GmbH for 15 years. The contract has
now been extended. “We take care of storage of diverse materials and
in-house transport on the plant grounds for OutokumpuNirosta,” explains Marta Birken, Head of PANOPA’s Krefeld site. “Thanks to our
many years of experience we can guarantee that all procedures func
tion reliably. We are therefore delighted that Outokumpu has committed itself further to PANOPA as its logistics partner for the coming
years.”
13
In trend
Together we are strong
IMPERIAL Shipping Holding GmbH, Duisburg, and Benship
Hungary Kft., Budapest, signed a cooperation agreement at the
beginning of the year. MULTINAUT Donaulogistik GmbH,
a company of the IMPERIAL Shipping Group headquartered
in Vienna, played a leading role in this connection. Thanks to
the cooperation, customers have the advantage of receiving
cross-route logistics concepts from a single source. The links
of the IMPERIAL Shipping Group to the West European canal
and river system are available via its Benship contact. Likewise,
through the cooperation with Benship the IMPERIAL Shipping
Group provides its clients with complete supply chains via inland vessel, seagoing vessel, ship and rail – all the way to routes
in northern European countries, the Black Sea region, the CIS,
the Near East and North Africa.
Rapid transport Ten train dispatches per week – these are among the services
provided by KCT Krefelder Container Terminal GmbH. The
630 metre-long Kopernikus II has recently started operating
three times a week between the Krefelder Container Terminal
and Poznan, Poland for its customer dls Land und See
Speditionsgesellschaft mbh. Moreover, Kopernikus I runs
twice a week between Krefeld and Warsaw for dls. Another
train runs five times a week between Krefeld and Mortara,
Italy for Shuttlewise B.V.
Under one roof
IMPERIAL Holdings Limited is the parent corporation of numerous companies worldwide. There is a
holding company for all enterprises outside southern
Africa: IMPERIAL Mobility International B.V. The
latter acts as a link between IMPERIAL Holdings
Limited and the operational subsidiaries. The management team is composed of Thijs Aarten, Finance
Director of Wijnhoff & Van Gulpen & Larsen B.V.,
Netherlands, Thomas Schulz, CFO of IMPERIAL
Logistics International B.V. & Co. KG, and Carsten
Taucke, CEO of IMPERIAL Logistics International
B.V. & Co. KG. The holding company presents itself
on a new website:
➲➲www.imperial-mobility.nl
14 Harder than steel
Getting ready for the future
LEHNKERING GmbH is backing its own young blood. Dual courses
allow the specialists and managers of tomorrow to gain the requisite
first-hand knowledge as well as a fascination for logistics.
„We are training our own successors!“ The LEHNKERING
Distribution Logistics Division has been committed to training
young people for a long time. „Young recruits with the best possible training are our future,“ explains Michael Pohl, Member of
the Management Board of LEHNKERING GmbH and responsible for all warehousing activities in the Distribution Logistics
Division. This is why, at its Münster, Schüttorf, Langelsheim,
Hamburg, Wolfenbüttel and Mannheim sites, the company
is offering dual courses in business administration, business
administration focusing on logistics, business management
administration focusing on freight forwarding, transportation
and logistics and training as a qualified Business Administration
Specialist and Logistics Supervisor. „Our students experience
varied training in conjunction with a dual university course at
a partner university, covering both the numerous theoretical
aspects and the practical side of the logistics industry,“ states
Pohl. On top of that, the young people have a good chance
of employment, giving them exciting career prospects. What
could these be? Martin Campe, for example, began his career at
LEHNKERINGGmbH as a freight forwarding and logistics services trainee before going on to complete his studies in 2013. By
2014 he had taken over as head of the Hedemünden site.
Energy at a glance
Schirm GmbH‘s objectives in introducing an energy management system were to use energy more effectively,
constantly identify potential for improvement and at the same time reduce costs.
With the Kaltenbach circular saw –
which is currently being built here –
A.L.S. will be able to cut several
thousand tons of long products to
lengths desired by customers.
Customers‘ lives are made easier when numerous services can be had
from a single source. That’s why A.L.S. Allgemeine Land und Seespedition
GmbH has installed a Kaltenbach circular saw in the port of Duisburg.
It can cut all types of sectional steel in lengths from 1.2 to 15 metres.
An investment was made in a 16-ton crane with a magnetic traverse for
inflow and outflow. This is how A.L.S., which is operationally part of the
neska Group, is expanding its service portfolio in the area of steel logis
tics, from steel handling to complete logistic solutions, including customer-specific, just-in-time delivery. The outstanding location of A.L.S. in
the port of Duisburg thus pays off twice for customers. Customers can
already make use of the broad range of services: in addition to steel, the
company‘s expertise includes hazardous materials storage and temperature-monitored storage.
In late 2014, certification body DQS tested Schirm GmbH‘s
sites for successful implementation of an energy management
system (EnMS) in accordance with SpaEfV (German Tax Cap
and Efficiency System Ordinance). The process involves recording, analysing and evaluating all energy flows in the company.
Certification in accordance with DIN EN ISO 50001 is set to
follow later this year. „The system should give us more transparency with respect to energy consumption and energy flows,
we can identify the main consumers and potential savings,
use energy more efficiently and reduce maintenance costs by
using systems more effectively,“ says Dr. Nora Thies, Project
Manager for Energy Management. For instance, work is under
way on a heat recovery system at the Lübeck site which will
utilise the waste heat from the compressors as process heat and
thus reduce the enormous consumption of heating oil. At the
same time, production at the Magdeburg site is being shifted
to Schönebeck. This required the building of a new multi-pur
pose synthesis plant, which will also enable considerable savings in terms of energy. Energy Manager Dr. Nora Thies is re
sponsible for introduction, implementation and maintenance
of the EnMS. In the long term, she will be supported by an
energy team at every site.
The 5 pillars of Schirm’s energy management system
Commitment to continuous further development, compliance with statutory
requirements, purchase of ENERGY POLICY energy-efficient products
and services and, on the part of the management, to provide information
and resources
Recording of energy use and consumption, energy analysis, calculation
of key energy indicators, ENERGY PLANNING definition of strategic
and operational energy targets, specification of action plans
Staff training, internal communication on energy performance, implementation of INTRODUCTION AND IMPLEMENTATION improvement
measures, documentation of results and further development of the EnMS
Comparison of actual and target situation, monitoring, measurement
and analysis of energy MONITORING use and quick reaction to
discrepancies, internal audits to check effectiveness and efficiency
Regular review of EnMS by top management
MANAGEMENT REVIEW
15
In trend
Calculated risk
The fleetest service around
Regent Insurance Brokers (Europe) GmbH is a
subsidiary of IMPERIAL Logistics International
B.V. & Co. KG. The company has 27 employees in
Duisburg, Bremen, Poznán, Poland and – since the
beginning of the year – in Erfurt. This means in
Thuringia, too, independent brokers, i.e. Friedrun
Grabe, Stefan Walther and Andreas Schnorr, are
now available to the transportation sector when it
comes to examining existing contracts and drawing
up individual liability and coverage concepts. “As
insurance experts with in-depth sector know-how,
we are familiar with the risks of companies in the
transportation industry and can thus meet their individual requirements,” explains Grabe.
PANOPA Fleet Management turns into IMPERIAL Fleet Management. Apart
from the new name, this also means that the division is now stronger and will
offer customers even more service.
Even more service for fleet customers – this is
what the current transformation of PANOPA
Fleet Management into IMPERIAL Fleet
Management promises. The new name alone
makes it clear that the company attaches even
greater importance to fleet management.
PANOPA Fleet Management was established
as an internal fleet management department
of the IMPERIAL Logistics International
Group in 2000 and has developed into a much
sought-after provider of professional support
and management for fleets of company vehicle in only a few years. The Group wishes
to keep pace with this development through
restructuring aimed at further expanding and
strengthening the division.
At present PANOPA Fleet Management looks
after company fleets with a total of 3,500 vehicles, starting with passenger cars and rental
vehicles and extending all the way to truck
units. The clientele primarily comprises small
and medium-sized enterprises in Germany.
PANOPA’s specialists keep their customers’ vehicle fleets in the most economical condition
possible. The range of services, which will be
broadened further, encompasses procurement
of vehicles, claims management, leasing ten-
16 ders, driving licence checks, driver support,
maintenance and repair, vehicle logistics as
well as fuel card management and remarketing. In addition, the experts analyse the fleets
of their clients on the basis of an assessment of
the current situation – with the aim of optimising these fleets.
To be able to offer a broad variety of services
for fleet vehicles, PANOPA Fleet Management
works together with numerous service companies. They include leasing companies, rental
car and fuel card providers as well as repair
shop chains and tyre dealers. Furthermore, the
experts develop such products as the Fleet Management app. By means of the latter, drivers
can obtain important data via their smartphone. Among other things, the app provides information on the term of the leasing contract
and dates for periodic inspections. The program also analyses the driving behaviour of the
drivers so they can correct it if necessary and
thus save resources. The Fleet Management
servers collect the required real-time data and
display them to the users immediately. Development of such innovative features will give
IMPERIAL Fleet Management an increasing
edge in the future.
Topping-out ceremony in Schönebeck
The insurance brokers Friedrun Grabe and Stefan
Walther form the team at Regent’s new branch in
Erfurt. They have been supported by Andreas Schnorr
(not in the picture) as of 1 April.
1,500 square metres, state-of-the-art reactors and filling lines – these
are, in a nutshell, the basic features of Schirm GmbH’s new fungicide
centre in Schönebeck. Construction is moving forward at a good pace,
production of liquid formulas for agriculture begins in September
2015. These chemical products will combat and prevent fungal diseases
on plants for customers worldwide.
Aside from numerous employees, representatives of the other Schirm
sites as well as colleagues from the LEHNKERING site, also located on
the Schönebeck industrial grounds, came to the topping-out ceremony
in February. “We expect good capacity utilisation and are therefore already looking forward to commissioning,” says Dr. Frauke Richter, Site
Manager in Schönebeck.
Looking towards the future
DCH Düsseldorfer Container-Hafen GmbH is a specialist for intermodal container logistics and part of the neska INTERMODAL network. Because of the
increased volume handled and the resulting rise in staffing, DCH began renting additional space at the Düsseldorf port a few years ago. For this reason the
company constructed a new office building and is now well equipped for further
growth. All departments are again under one roof in the new building.
A total area of 1,400 square metres over three floors provides enough space to
work efficiently – and a geothermal plant generates energy savings. The team
moved into the new space in April. All contact information has remained the same.
17
In trend
In contact
Strong reinforcements
By building two new Herkules push boats, the IMPERIAL Shipping Group is sending out strong
signals in the growing South American sector. The festive keel laying ceremony took place in
mid-February at the Veka shipyard in Werkendam in the Netherlands.
recognised this potential a long time ago and successfully opened the
door to the South American market with the foundation of IMPERIAL
Shipping Paraguay S.A. There are already 48 barges in service, pro
pelled reliably by Herkules push boats III, IV, XV and XVI. Last year
alone, more than 350,000 tons of goods were shipped, with the volume
set to more than triple in the next few years. This is why a total of 72
new barges are already in production in the area. There are also reinforcements in store for the fleet of push boats.
Power for Paraguay
Carsten Taucke, CEO of IMPERIAL Logistics International B.V. & Co. KG,
placed the first floor section of the Herkules XVII.
The South American continent boasts an impressive 2,500 miles of rivers: from Brazil through Paraguay to Argentina. The Hidrovia Paraná
is among the most important logistics axes in this growth region. A
wide range of commodities are shipped every day: iron ore, coal, grain
and other agricultural products. There is a massive demand for transport and it is increasing all the time. The IMPERIAL Shipping Group
There was a festive mood at the Veka shipyard in Werkendam southeast
of Rotterdam on 14 February. Numerous guests, including S.E.
Fernando Ojeda Cáceres, the ambassador for the Republic of Paraguay
in Berlin, and Robert Baack, former COO at the IMPERIAL Shipping
Holding GmbH, now retired, watched as Carsten Taucke, CEO of
IMPERIAL Logistics International B.V. & Co. KG since the beginning
of the year, put the first floor section of the Herkules XVII in place.
Tradition dictates that it is lucky to place the keel on a coin. Together
with its sister ship, Herkules XVIII, the new push boat will reinforce the
units in Paraguay as of March next year. The two powerhouses are 17.5
metres wide and 43.50 metres long and designed for a total of twelve
barges each. They have plenty of power in reserve with 3 x 1810 hp engines on board. „We want to consistently pursue our growth course in
South America,“ explains Carsten Taucke. „The expansion of our push
boat fleet in the area is a major factor.“
Together with three sister ships, the Her
kules IV is currently in service for IMPERIAL
Shipping Paraguay S.A. Two more push
boats will be added in March 2016.
18 IMPERIAL NEWS 01 | 2015
Living change
In big companies the staff members change all the time: While some are starting a
new life after their professional careers, others are moving to new positions. An outline
of the changes within the IMPERIAL Logistics International Group.
Henning Bosch assumed responsibility for the new group-wide Operational Excellence Department of the IMPERIAL
Logistics International Group on 15 April 2015. In this position he reports directly to Carsten Taucke, CEO of IMPERIAL
Logistics International B.V. & Co. KG. Bosch handed over his previous duties as Managing Director of IMPERIAL
Shipping Holding GmbH to his colleagues Uwe Wedig and Jens Kleiner. They now jointly constitute the management
team of IMPERIAL Shipping Holding GmbH.
Bosch’s duties in his new position include reviewing the procedures and structures in the Group with an eye to their
customer orientation, level of quality and efficiency. “He will identify areas where we can align ourselves even better to the
dynamic development of our customer markets. A process, during whose implementation Henning Bosch will actively
support his colleagues,” explains Taucke. Bosch acquired the theoretical and practical know-how for applying the necessary methods and IT tools previously at production and logistics companies.
Oliver Haas is the new Branch Manager for

neska Schiffahrts- und Speditionskontor
GmbH at the Cologne site. He has also been
made a general proxy holder.
Haas previously worked in quality management at CTS Container-Terminal GmbH and
also managed road and rail transport.
Mario Battistiol retired in 2014. Thomas
Schymetzko succeeded him as Managing
Director of Rhein-Ruhr Bulk Terminal GmbH
(RBT) in Duisburg in July 2014. He will share
the responsibility with Richard Schroeter, who
has been Managing Director of RBT for years,
among others.
Schymetzko has also been Managing Director
of Duisburg Bulk Terminal GmbH (dbt) since
2013. He retains this position.
Jochen Hennes was appointed as a second
Managing Director of Niedersächsische
Verfrachtungsgesellschaft mbH (NVG) along
side existing Managing Director Volker Streu
in December 2014. He also heads the Canal
Shipping Department of IMPERIAL Shipping
Services GmbH in Duisburg.
Hennes has held various positions within the
IMPERIAL Shipping Group in the course of
his career.
Since the beginning of this year, Christian
Fabry has been the head of the Baar-Ebenhausensite of chemical production service provider Schirm GmbH. He succeeded Dr. Karsten
Mielke, who will carry out cross-location sales
activities as Sales Development Manager in
future.
Fabry was Sales Director at Clariant Produkte
(Germany) GmbH in Moosburg before he
came to Schirm GmbH.
19
In portrait
opening
SHOP
1,500
Supply chain management
Project planning and consultancy
Procurement
Warehousing
Distribution
Document management and customs clearance
Installation services
shops per year
Load, unload, job done?
Michael Sterk is the Managing Director of LEHNKERING Logistics and Anders Brötmark is Key Account Manager
for Retail and Non-Commercial Goods in Sweden. This means they are responsible for Shop Construction Services,
among other things. What does that mean? It is easier for them to explain for themselves.
When the LEDs arrive at the new stores before at LEHNKERING Logistics who are responthe lights, you can probably get over it. If the sible for Shop Construction Services. „Our
furniture is outside the door before the flooring current clientele includes international retail
and fashion compais laid, it can get
nies and those from
more complicated.
Whether shop rooms in
the hospitality sector.
And those are just
the Peruvian Andes or a store
We recently signed a
the snagging points
extending over 4 floors on Times
three-year contract
that are obvious to
Square – the members of the Shop with Esprit,“ explains
any layperson. There
Construction Services staff are
Michael Sterk.
are all sorts of other
complex stumbling ready for anything and everything. The LEHNKERING
Logistics Managing
blocks involved in the
logistical processes for setting up and opening Director has been with the company since
a new store which you can easily fall victim 2009 and is responsible for Shop Construction
to without expert help. Retail companies Services together with his colleague Anders
can therefore call on the support of the staff Brötmark. They are supported by around 100
20
employees around the world. „We are represented in the three largest retail markets in
the world through sites in central locations
in Duisburg, Wesel, Malmö, New York and
Shanghai. Whether in Europe, North America or Asia, we work in the relevant time zones
and can plan projects reliably at both a global
and a local level. We are available to our customers on a 24/7 basis,“ explains Brötmark.
system, the LEHNKERING Logistics employees monitor the order and delivery dates and
oversee the suppliers, architects, shop-fitters
and project managers, using special IT systems to do so. „Our software allows us to
offer more planning reliability and transparency. For example, our item-based track
and trace technology ensures that the on-site
project manager always knows where and in
which package the goods in question can be
found,“ says Sterk. The current status of deliveries is recorded from collection to just-intime delivery and made available via a web
interface. The information can be accessed
via CargoConnect, an app developed by
LEHNKERING Logistics. If there is an issue
with a product, a picture can be taken on a
smartphone and assigned to the relevant consignment directly using the app.
... unload, set up, job done!
The aim of Shop Construction Services is to
keep an overview of the whole value chain
and optimise it wherever possible. This begins
with project planning: „In the preparation
phase, our team calculates important logistical
factors and bottlenecks. Where are there storage opportunities? What transport methods
are most suitable? Are there specific access
restrictions or regional regulations? The better
Holding all the strings
The lead time for opening a new shop is just
four to six weeks. In order to meet the deadline, it is crucial that there is someone holding
all the strings throughout the logistics process. As part of the supply chain management
Michael Sterk, Managing Director of
LEHNKERING Logistics.
Anders Brötmark, Key Account Manager for
Retail and Non-Commercial Goods in Sweden.
we can analyse the situation from the beginning, the smoother the next stages will be,“
emphasises Brötmark. This preparatory work
really pays off when it comes to procurement,
for example. After all, numerous different
means of transportation are conceivable for
getting the ordered goods to the customer.
Before they reach their actual destination,
they are, for example, checked and repicked at
LEHNKERING Logistics‘ central warehouse
in Shanghai. From there, they are delivered
to a temporary store set up specifically near
the planned shop to guarantee on-time delivery and distribution. Overall, the result is a
perfectly timed process chain in which every
step needs to work smoothly. This benefits
all the companies in the IMPERIAL Logistics
International Group. They can meet any requirements along the supply chain, meaning
the entire project is handled by a single source.
LEHNKERING Logistics even offers a service
that goes beyond the supply chain: installation services and thus monitoring of all fitting
work. „We not only provide the central and
wall furniture, our fitters also unpack and
assemble it. This is a comprehensive carefree
shop construction package,“ explains Sterk.
21
In the spotlight
The end of a career
Award-winning
Around 200 colleagues, business partners and friends came to Duisburg in early March to
bid farewell to Gerhard Riemann, the long-standing CEO of IMPERIAL Logistics International
B.V. & Co. KG.
Mineral oil corporation ExxonMobil takes
safety standards very seriously when choosing its contract partners and awards the best
of them the SHE (Safety Health Environment)
Award every year. There were 100 companies
in the competition for 2014, with the final
award going to LEHNKERING Chemical
Transport GmbH for its successful safety
strategy. Since 1999, the Liquid Disposal Services Division
at the Wildeshausen, Sulingen and Munster sites has been
working together with ExxonMobil, transporting formation
water and sulphur solvents, among other things.
What set the LEHNKERING employees apart most
was their transport safety strategy and innovative projects to improve occupational safety. Continuous staff
Axel Weiß, SHE Manager ExxonMobil
Production Deutschland GmbH with Steffen
Bauer, Managing Director LEHNKERING
Chemical Transport GmbH, Dennis Kornfeld,
Head of Quality Assurance LEHNKERING
Chemical Transport GmbH and Florian
Barsch, Managing Director ExxonMobil
Production Deutschland GmbH
(from left to right).
sensitisation and training has paid off. „Safety is an
issue that you need to keep a constant eye on and push
forward. We are very pleased that our work and the
safety understanding of our employees have been recognised with this award,“ reports Dennis Kornfeld,
Head of Quality Assurance at LEHNKERING Chemical
Transport GmbH.
A quarter century
Mark Lamberti, CEO of IMPERIAL Holdings
Limited, gave Gerhard Riemann some nautical measuring instruments as a farewell gift.
Gerhard Riemann was in charge of the
IMPERIAL Logistics International Group for
15 years. He was also at LEHNKERING for
22 years and at Krupp for 15. That comes to a
total of more than 50 years and enough time
to leave a lasting impression. It was no surprise
„For the life of me, I cannot stop
saying positive things about you.“
Henner Geldmacher,
former Chairman of the Management Board
of Krupp Hoesch International
that some 200 guests from the automotive industry, chemical and logistics sector and steel
and shipping industry took part in the reception at the Franz Haniel Akademie in Duisburg to honour the 69-year-old logistics manager. Among them was Henner Geldmacher,
who was on the Management Board of Krupp
22
when Riemann was appointed Director for
Logistics and Transport in 1990. „He went
about his business without excessive authority
in a calm, neutral and assertive manner. For
him, it was never about maximising shortterm revenue, it was about achieving good results in the long term,“ was how Geldmacher
summarised their time together.
The Logistics and Transport Division headed
by Riemann was bought nine years later by
South African company IMPERIAL Holdings
Limited – IMPERIAL Logistics International
was born and Riemann became CEO. He con-
„Fifteen years ago, when we decided to invest in Germany, we were
impressed by the hard figures, but
what we really liked was the man.“
Mark Lamberti,
CEO of IMPERIAL Holdings Limited
tinued on his successful path, as confirmed by
Mark Lamberti, CEO of IMPERIAL Holdings
Limited. „Good judgement, courage, integrity and trustworthiness. Any young manager
should be proud to follow his example.“
Riemann also has a very high opinion of his
successor Carsten Taucke, who thanked his
predecessor for a smooth transition and mutual trust.
„We never lost touch, we have
a strong bond and great
mutual trust.“
Carsten Taucke,
And what does Riemann himself have to say
about his career? „It was all about enthusiasm
and conviction, it was exciting, it was a great
time with every single one of you.“
The figures after 25 years: From 40 employees in
contract logistics to today‘s 4,000 at 70 PANOPA sites
around the world.
25 years ago, PANOPA took over production logistics and spare parts
management for crane manufacturer Krupp Industrietechnik. Krupp
later became Manitowoc Cranes, but PANOPA remains. Much more
than that: The order marked its entry into the future market of contract logistics. And PANOPA has now successfully developed the segment further. „Contract logistics allows manufacturers to focus on
their core competence, production. The logistics provider looks after
supplies for production and spare parts. This covers a whole range of
services for us: global spare parts logistics, pre-carriage, warehouse
logistics, order picking, kit building, IT-controlled production supply
and global shipping,“ explains Rüdiger Buß, who was then the branch
manager in Wilhelmshaven and is now CEO of PANOPA Logistik
GmbH. Another excellent success story.
Tell us your opinion!
Do you have ideas and suggested topics?
Would you like to pass on criticism or praise?
Then go ahead and send us your feedback to
[email protected]
If you wish to subscribe to IMPERIAL NEWS,
please use the registration form at
www.imperial-international.com/imperialnews-magazine
Publishing information
Publisher:
IMPERIAL Logistics
International B.V. & Co. KG
Kasteelstrasse 2
47119 Duisburg
Germany
Tel. +49 203 8005-0
Fax +49 203 8005-284
Production:
Verlag Heinrich Vogel
Springer Fachmedien München GmbH
Corporate Publishing
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81549 München
Germany
Tel. +49 89 203043-2570
Fax +49 89 203043-32570
Print:
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Tel. +49 2842 92738-0
Fax +49 2842 92738-32
Person responsible for content pursuant to German law:
Dr. Rembert Horstmann
Coordination: Tanja Markmann
23
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