Our Team of the Year - Derby Hospitals NHS Foundation Trust

Your staff magazine
Our
Team of
the Year
find out more...
see pages 4 - 5
Inside...
Top nurse visits Derby
New divisional
structure
Triple excellent PEAT
scores
ISSUE 162
OctoBER 2011
Dear
Colleagues...
W
CHIEF EXECUTIVE’S COLUMN
ith the leaves turning red, the temperature dropping
and darker evenings upon us, it’s clear that we’re
well into autumn. We’ve been busy using this time
to develop our organisational plans for winter which you’ve
hopefully been hearing about. It’s vital that we are as prepared
as we can be to manage what the next few months will throw
at us.
Autumn is also our awards season! This year’s Celebrating
Success was bigger and better than ever with more than 100
fantastic entries. Winners and runners-up were presented with
their certificates at a special awards ceremony after the Annual
Members Meeting on 27 September at the Derby Assembly
Rooms. I felt it was a really interesting night and it was a
fantastic opportunity to meet so many of you and celebrate all
that we do in providing first class patient care.
Alongside chairman John Rivers, I was honoured to choose the
Team of the Year. We visited each of the shortlisted teams to
meet them and see them at work, and it was a very difficult
decision to choose a winner.
The winners were the Parkinson’s team – based at London Road
Community Hospital – which delivers a specialist care service to
maximise quality of life and functional independence of people
with Parkinson’s. Lots of different disciplines make up the team,
including doctors, nurses, physiotherapists and occupational
therapists.
The team has worked closely with local, national and regional
teams of Parkinson’s UK to develop improved pathways of care,
and has developed a number of education, therapy and support
groups to target specific problems for patients diagnosed with
Parkinson’s. It’s incredibly pleasing to see the team-working
dynamic with the primary aim of doing all that is possible for our
patients and they are worthy winners of the award.
Across all awards more than 1,800 votes were cast – read all
about Celebrating Success on pages 4 and 5.
Synapse is the official magazine of Derby Hospitals NHS
Foundation Trust
But that’s not the end of the awards! It’s very clear to me that
colleagues across the Trust are dedicated, professional and
compassionate – all qualities that are vital in providing the best
possible care. To recognise this, we’re launching ‘Pride of Derby’,
a new set of awards which will recognise those of you who go
that extra mile in your everyday duties to improve patient care
and staff experience here. The ‘Pride of Derby’ Awards recognises
contributions of staff and centres around the Trust’s CARE values.
The awards are open to all staff – be it patient-facing or behind
the scenes. There are also awards for teams. Staff can be
nominated by patients, relatives, other staff and the public via the
nomination forms found online or in various locations across our
hospitals. If you know someone who we can really be proud of,
why not nominate them? Find out more on page 5.
This month is the launch of the 2011 National NHS Staff Survey,
which is being distributed to a random sample of 2,000 members
of staff. It will be landing on door mats very soon. Hopefully
you’ve seen previous editions of Synapse where we’ve highlighted
some of the improvements we’ve made as a result of what you
told us in last year’s survey. Read more on page 10. It’s really
important that you tell us what you’re thinking. Knowing this
means we can make the changes based on what you really want.
Results will be published in the spring, and we’ll be analysing
them and taking action based on what we find out.
Best wishes,
Share your news
Synapse is a great way of sharing your news and success with
your colleagues
Submission deadlines
November copy by 3 October and December copy by 7
November
Send us your news article by…
Internal post: Synapse, Communications Department, Level
5, The Royal Derby Hospital
By email: [email protected]
2
October 2011
Sue James, Chief Executive
CHIEF EXECUTIVE’S BRIEFINGS
Wednesday 12 October, 9am, teaching room 2, education
centre, RDH
All staff are welcome to join Sue James, chief executive, at these
forums to hear, for the first time, the latest Trust news from the
Board.
Transforming operational services
As you will be aware a great deal of work is
underway at the moment to look at how we meet the
operational and financial challenges we’re facing as an
organisation, whilst delivering and further improving
quality.
As part of this transformation, we have
reviewed the overall operational structure
of the Trust and will be establishing four
new Clinical Divisions rather than the four
Directorates currently in place.
Divisional directors have been appointed for
each of the new divisions as below and you can
access the structures and make up of the new
divisions on the transformation pages of Flo.
The role of deputy chief operating officer – transformation is
currently vacant and recruitment will take place in the near
future.
Each divisional director will be supported by a divisional
medical director and a head of nursing who between them
will provide senior clinical leadership and management
across the division. Confirmation of each divisional
management team will take place during
October.
Visit Flo
to see
your
division
Congratulations to Duncan, Sharon, Keith and Tony.
Surgical services - Duncan Bedford
Medicine - Sharon Martin
To support these new teams, we will be
further developing service line management.
This will enable the divisions to better
account for the work that they do. More
detail about these arrangements will be published
in future editions of Synapse.
Clinical support services Tony Campbell
Specialist services - Keith Dibble
Triple excellent!
Derby’s hospitals have been rated as excellent in all
categories of an annual inspection into the non-clinical
aspects of patient care.
Both hospitals were assessed in three categories; environment,
food and privacy and dignity for the 2011 Patient Environment
Action Teams (PEAT) inspection.
London Road Community Hospital has raised its score to
excellent for standards of cleanliness and the built environment
since last year and is now excellent across all three categories.
The Royal Derby Hospital has maintained its triple excellent
status.
Cathy Bratt, deputy director
of nursing, said: “This year’s
PEAT scores are fantastic
news for Derby Hospitals and
highlight that we always put
our patients and their safety
first.
“I would like to thank all our
staff for their hard work in
helping us achieve triple excellent status for both the London
Road Community Hospital and the Royal Derby Hospital.”
3
✴
★
★
★
✶
★
✴
★
★
The format for this year’s awards was
altered slightly, with the three shortlisted
entries for each category chosen by a
panel of judges - made up of an executive
director, non-executive director and a
governor - and the overall winner voted for
online or at voting stations by staff. More
than 1,800 votes were cast in total which
is great news. Our Team of the Year was
selected by Trust chairman John Rivers and
chief executive Sue James.
Winners and runners-up were presented
with their certificates at a special awards
ceremony after the Annual Members
Meeting on 27 September at the Derby
Assembly Rooms. Brigid Stacey, director
of patient experience and chief nurse and
Professor Stephen Bailey, Trust vice-chair,
led the event. It was a great night and a
chance to celebrate the achievements of
everyone who entered.
Organiser, Jim Roberts, marketing officer,
said: “The Celebrating Success entries this
year have been of a high standard and
demonstrate our staff’s commitment to
providing high quality care for our patients.
“It has been another record year for entries
and I would like to thank everyone who
entered and congratulate our winners and
runners-up.
“Celebrating Success entries often go on
to win regional or even national awards
and this year is no exception. The winner
of our Right First Time category, ‘Raising
Awareness of Neutropenic Sepsis’ has
already won the Communicating Patient
Safety category at this year’s national
Health Service Journal and Nursing Times
Patient Safety Awards 2011, which are
fantastic achievements.”
4
October 2011
✴
The Winners!
✶
✴
This year’s Celebrating Success was
bigger and better than ever with
more than 100 fantastic entries. The
annual awards showcase your work
at our hospitals which goes above and
beyond your normal duties to improve
care for our patients.
★
★
PUTTING PATIENTS FIRST
Winner
Enhanced Recovery Programme
Runners up
Improving the Patient Menu
Transforming Services in the Medical
Assessment Unit
RIGHT FIRST TIME
Winner
Raising Awareness of Neutropenic
Sepsis
Runners up
Improving Oxygen Prescription and
Monitoring
Reducing Errors in Instrument Trays
INVESTING OUR RESOURCES WISELY
Winner
Recycling of Medicines
Runners up
Thermal Spreads and Good Practice
Guidelines
Increasing Recycling at Derby
Hospitals
DEVELOPING OUR PEOPLE
Winner
The Care Continues
Runners up
Simulation Training in Dialysis
Emergencies
Obstetric Emergency Skills Simulation
Training
✶
✴
★
★
✴
✴
✶
★
✶
TEAM OF THE YEAR
Winner
Parkinson’s Service
Runners up
Service Navigation Team
Radiotherapy Multidisciplinary Team
ENSURING VALUE FROM PARTNERSHIPS
Congratulations to the
winners of the Derby LIVE tickets.
Winner
Sharing of Patient information with
our Partners
Everyone who voted in Celebrating
Success was put in a prize draw for
family tickets to Dick Whittington
and the BFG.
Runners up
Assertive Outreach Team for Eastern
Europeans
Derby Hospitals Travel Plan
Here are the winners:
Lesley McKenna - Dick
Whittington
Claire Davenport – BFG
Grace Johnson - Dick Whittington.
Pride of Derby Awards
Nominations will soon be open for this new set of awards which
aim to recognise those of you who go that extra mile in your
everyday duties to improve patient care and staff experience at
Derby Hospitals.
The ‘Pride of Derby’ Awards is our new staff recognition scheme
which centres around the Trust’s CARE values; Compassion,
Attitude, Respect and Equality. The awards will replace Unsung
Heroes.
Staff can be nominated by patients, relatives, other staff and the
public via the nomination forms found online or in various locations
across our hospitals.
All staff who are nominated
will receive a certificate from
Sue James, our chief executive.
Every three months judges will
pick three winners from all
nominations and they will be
presented with an award at the
public board meeting.
Prideof
Derby
So if a patient or visitor wants a special way of saying thank
you, tell them how to nominate.
For more information or to nominate visit
www.derbyhospitals.nhs.uk/pride
5
Through 2011 and Beyond.. …
Our
transformation
journey continues…
A
s outlined in September’s
edition of Synapse, the
successful ‘Through 2011
and Beyond…’ staff transformation
roadshows have unearthed lots of
ideas for how we can work in more
efficient and more patient-focused
ways.
Work is in hand to pick up ideas from the roadshow. Projects
now underway include looking at how we can reduce
duplication of tasks in radiotherapy, use less costly stationery
options, reduce water usage in scrub areas, create one-stop
audiology appointments and taking routine injections into the
community – which would reduce the need for patients to
come to hospital. Many more ideas are being looked at.
There is a ‘validation’ process in place to check the ideas are
workable, check they’re not already happening, and check
that they’ve not been looked at before. As you’ve hopefully
heard, a new ‘divisional’ organisational structure is being
set up, and as part of that people to be ‘ideas lead’ for each
division will be appointed.
We’re also making sure the opportunities for staff
to continue to play their part in transformation are
continuing. On 7 October a Staff Forum is being held
between 9am and 12.30pm in the Lecture Theatre. All
staff are invited, so please try to make it if you can.
There will be discussion and debate about some of the
ideas that have come out of the ‘Through 2011 and
Beyond…’ staff roadshows over the summer, looking at
how suitable they are and how some of them are being
taken forward.
October 2011
In the summer roadshows a consistent theme was that
staff across the organisation would like and needed more
understanding of the financial challenges we’re facing.
Therefore this will also be a topic for discussion at the forum.
Attendees will also have the opportunity to discuss how we
all ‘think differently’ and look at challenges in fresh ways.
In addition, another Leadership Community Event is being
held on 4 November. Leaders from across the Trust – who
first met in the spring – are getting together again to focus
on transformation and quality. This group is made up of
150 senior managers/leaders who are driving forward
transformation. In November, they will be looking at how
quality can be delivered locally as part of the new divisional
organisational structure, identifying priorities and key
messages, and discussing the Trust’s Quality Strategy (more
on this in future editions of Synapse).
Don’t forget, you can also speak with
the Best Care, Best Value at any time –
[email protected]
or call ext. 89856.
Putting hip fracture
patients first
The team on ward 205
The dedicated hip fracture unit
on ward 205 at the Royal Derby
Hospital is proving to be a success
following its set up in December
2010.
Recent results from the National Hip
Fracture Database (NHFD) Annual
Report highlight that we are performing
better than the national average in
treating patients with broken hips.
The NHFD is a joint venture of the
British Geriatrics Society and the
British Orthopaedic Association, and is
designed to facilitate improvements in
the quality and cost effectiveness of hip
fracture care.
To ensure patients with a fractured
hip are treated as a priority, the
hip fracture ward was set up to
minimise inter-ward transfers and
improve the patient pathway through
admission, optimisation, theatre and
rehabilitation. This is done by taking
a multidisciplinary approach to hip
fracture care. Staffing levels and skill
mix on the hip fracture ward are on
a par with other higher dependency
areas of the hospital (such as the
stroke unit).
Anya Egan, sister, said: “Before this
ward opened as a dedicated ward
for treating patients with fragility
hip fractures, there was a lot of
movement of patients from one
ward to another. Now patients are
followed from start to finish on this
ward. It was difficult at first when
two teams merged on ward 205, but
we’ve all got on with it and it works
really well for both staff and our
patients.”
implementing dedicated hip fracture
lists, increasing ortho-geriatrician input
and developing better integration with
the community falls pathway.
Steve Milner, clinical lead for
orthopaedic trauma, said: “A hip
fracture is a devastating injury for
an elderly person and people who
suffer a hip fracture often have other
serious health problems. Delays to
treatment can increase the risks
of surgery further, so hip fracture
patients are treated as a priority in
Derby.”
Ceri Harvey, staff nurse on ward
205, said: “Discharge planning starts
a lot earlier now and we are faster
at identifying patients’ needs and
making the necessary assessments.
We’ve all been supported by a lot of
training, which means that patients
are not staying on the ward longer
than they need to.”
Over the next six months the aim is
to further improve the pathway by
Getting to know you
Trust chief executive, Sue James, was
busy over the summer visiting more of
your departments, wards and services.
Synapse accompanied Sue to
physiotherapist outpatients at LRCH and
general theatres at the RDH.
During Sue’s visit to general theatres
she spent time with Dr Richard Faleiro,
consultant in anaesthesia and pain
medicine and the team in the urology
theatres.
As an HCA Sue was able to sit in on a
number of procedures. Sue learnt the
challenge of positioning a patient for a
nephrectomy (surgery to remove a kidney),
the modifications required for operating on
morbidly obese patients and the utility and
patient satisfaction with the use of a spinal
anaesthetic.
Dr Faleiro said: “Overall Sue was impressed
by the team ethic that is so evident in
theatre and contributes to the excellent
care that patients receive.”
Sue said: “I really enjoyed my morning in
theatres. Developments in anaesthesia
mean that patients are often conscious
during their surgery.
“Watching the whole team support their
patients from induction of anaesthesia,
through the minimally invasive procedure
itself and into the recovery room was
most impressive. Patients were relaxed
and confident after their initial anxiety
on entering the anaesthetic room, and
although undergoing a surgical procedure
can never be risk-free, I was delighted to
see how positively they responded to the
Sue James with the team at LRCH physiotherapy outpatients
care they were offered by the theatre team.
“I was also pleased to see how the whole
theatre team, from consultant surgeon to
healthcare assistant, fully complied with the
recently implemented safety procedures.”
Sue also spent time as an HCA with the
team in the outpatient physiotherapy
department and lower limb gym on the
LRCH site. The group rehabilitation team
of physiotherapists and occupational
physiotherapists work with individuals and
groups to restore lower and upper limb
function.
While in the department Sue observed the
physiotherapists carrying out an assessment
and watched a group exercise session in the
gym. She helped out in the office working
with the admin team to locate notes and
prepare clinics for the following day. Sue
also spent time meeting and greeting
patients who arrived at reception.
Sue said: “It was good to visit a department
at LRCH and great to meet such an
engaged and enthusiastic team. People
were bubbling with ideas on how to
develop their services.
“I was privileged to shadow some of the
physiotherapists as they conducted their
clinics and was impressed by the way they
involved patients in their treatment and
ensured that they understood what was
wrong with them.”
If you would like to invite Sue along to
visit your department or service please
get in touch with her PA, Heather
Rushbrooke, on ext. 85971.
update
Our new intranet Flo was launched
last month with more than 1,000
pages. There are 250 editors across
the Trust who have been trained and
are responsible for keeping these
pages up-to-date.
We have had lots of feedback from staff
and here are a few hints and tips in
response to the common questions:
October 2011
l To find what you are looking for on
Flo use one of the three ‘search’ options
(‘search site’, ‘find a document’ or ‘find a
form’) at the top of the homepage
l NHS Mail is located at the top of the
homepage in the ‘envelope’ button
l To find Talkabout go to your role page
under the ‘For staff’ menu
l If you spot something which needs
to be changed, please use the ‘report a
problem’ button at the bottom of most
pages
Look out for more hints and tips
on Signpost. Keep giving us your
feedback as Flo will continue to
develop.
,
,
Be a Kung Flu Fighter’!
This year Derby Hospitals is
participating in the first ever national
NHS staff seasonal flu vaccination
campaign. Lego men, like the one
here, feature in the campaign which is
designed to encourage staff to become
‘Flu Fighters’ and set out the benefits
of getting vaccinated.
Look out for posters and other information
in your area, across the hospitals and on
Flo about when clinics are taking place.
We are making a big effort to make it easy
for staff by taking the vaccinations to you.
Please take the time to read the
information about staff vaccinations,
especially the ‘mythbusting’ items that
may help to reassure you if you have any
concerns. For example, neither being
pregnant nor having been vaccinated a
year ago should stop you from having a
vaccination this year.
Seventy per cent of fatal influenza cases
occurred among people aged between 15
and 64 last season, whereas you might
have expected more of these tragic deaths
to be among older people.
Cathy Bratt, deputy director of nursing,
said: “With your support we hope to
become one of the most vaccinated
Trusts in England. We all need to pull
together and do our very best to
stop flu spreading among staff, our
families and our patients.
“The occupational health team will be
providing a range of drop in sessions on
wards as well as clinics at the Royal Derby
Hospital and London Road Community
Hospital.
“Last year, 46% of frontline staff at
the Trust received the flu vaccination.
However, many of these vaccines were
given very late into the seasonal flu
programme. Please make sure you get
your vaccine as early as possible so we can
maximise our overall uptake.”
Become a flu fighter
and
protect yourself, yo
ur
family and your patie
nts
by getting a flu jab
.
Dame Christine visits Derby
The country’s top nurse recently paid a
visit to the Royal Derby Hospital.
Dame Christine Beasley, chief nursing officer
for England, was guest of honour at Derby
hospitals’ Clinical Leadership Conference,
which was a day exploring the opportunities
and challenges that nurses, midwives,
therapists and scientists face.
Dame Christine addressed a packed lecture
theatre of clinical staff and managers. She
spoke about a “changing world”, and that
patients wanted to be cared for closer to
home and be more involved in decisionmaking.
She said patients say having confidence
in staff during their hospital stay is a top
priority and told delegates that the NHS
aimed “to create a health service where
outcomes for patients are among the best
in the world”. She spoke about how this
could be achieved through developing staff
and finding new ways of working.
Discussion at the event focused on the
importance of leadership and accountability
in meeting issues facing the NHS, including
an ageing population, an increase in
dementia cases, increases in lifestyle-related
illnesses such as
obesity, financial
pressures
and changes
to working
practices - such
as the increasing use of computers and
technology.
Staff from every directorate presented their
own take on leadership and accountability
and why it’s so important to safe, effective,
quality patient care.
Organiser of the conference, Karen Hill,
matron (professional development),
said: “Dame Christine was inspiring and
motivating, challenging Trust staff to be
Above L-R Dame Christine
Beasley with Brigid Stacey,
chief nurse
robust clinical leaders. There
were many exhibitors from
across the Trust and from
our external partners, who demonstrated
their leadership successes to date. We
held competitions on the day which were
fun, but also encouraged learning and for
people to network and share best practice
and ideas.”
The day was rounded off with a ‘Question
Time’ style panel which was the delegates’
opportunity to quiz chief executive Sue
James, chief nurse Brigid Stacey and other
external guests.
Staff Survey 2011
It’s that time of year again! The 2011 National NHS Staff Survey
will shortly be arriving and distributed to a random sample of
2,000 of you.
The survey is completely anonymous and all correspondence you
receive will be from our survey provider, Quality Health. If you do
receive a survey please complete it and return it in the confidential
envelope provided.
The survey provides a valuable barometer for better understanding
staff views on where the Trust is performing well and where we need
to sustain our existing good practice. It also helps us identify areas
that you, as our staff, feel need to be addressed in your work place
and prioritise what we do.
So, it’s only by telling us what you’re thinking that we can then
change things. If you do receive a Staff Survey please complete it.
It will only take you a few minutes and your ideas could make a
difference to you and your colleagues.
s
u
l
l
e
T t you r e
wha inking
th
Staff Survey key dates:
w/c 3 October 2011
Questionnaires distributed
w/c 24 October 2011
First reminder sent to staff who have
not returned the questionnaire
w/c 14 November 2011 Second reminder sent to staff with a
new copy of the questionnaire
w/c 12 December 2011 Survey closing date
February/March 2012
Reports produced by Quality Health
Look out for updates in Signpost.
New Employee Assistance Programme
The Trust is committed to developing access to services which
promote the health, wellbeing and safety of you, our staff.
This includes offering psychological support for staff with stressrelated illness and wider support services, such as advice on
managing finances, carer’s advice and legal advice. To help us
deliver this support, the Trust is working with BUPA to provide a
fully comprehensive Employee Assistance Programme (EAP) from 1
October.
To access the EAP visit the BUPA website at www.bupa.co.uk/
eaponline or call the helpline on 0800 269 616.
Sue Hawkins, head of human resources, said: “Stress-related
conditions are one of the highest reasons for sickness absence
within the Trust and in addition to this we know that a further
10% of our staff’s time is lost to leave such as carer’s leave, urgent
domestic stress and compassionate leave. These statistics clearly
demonstrate that there is a need for our staff to be supported
through a diverse range of work and personal issues.
“Evidence from other employers indicates that where such
support and advice is available to employees they are more
likely to feel motivated and engaged. In addition, in the 2010
Staff Survey our employees told us that we could do more to
support them to be better able to do their jobs. I am delighted
that, through our partnership with BUPA, we will now be able to
provide free, confidential support and advice to our staff.”
The EAP includes:
l 24/7 confidential telephone counselling on work, personal and
domestic problems including crisis support (all calls are answered by
qualified and experienced counsellors)
l Access to up to six sessions of face-to-face counselling if required
l Debt counselling and independent financial helpline
l Access to a personal legal advice helpline
l Advice on childcare and other care provisions
How the service works:
 Staff call the helpline on 0800 269 616
 A telephone counsellor identifies the nature of assistance required.
All non-counselling calls are transferred to the appropriate specialist
 The telephone counsellor carries out an in-depth assessment
 The impact of the situation on the individual and the need for
counselling is established
 A referral is made for telephone counselling or face-to-face
counselling
 The first session of counselling will be offered within five working
days and a choice of locations will be offered depending on your
preference
A range of briefing sessions for managers are being arranged
for the first few weeks in October. You will also receive an
EAP leaflet with your October payslip.
10 October 2011
Synapse last updated you about the
London Road Community Hospital
project back in June and since then the
final staff forum has been held.
Around 60 members of staff attended the
forum at LRCH, which was run by Nick Seed,
head of commissioning; Lee Outhwaite,
director of finance and information and
Derrick Conway, assistant estates director.
Staff at LRCH have been working hard to
create a positive community hospital setting
over the last few years, ultimately creating
a friendly, safe and good experience for
patients and staff.
Over the last few months building work
has been taking place in Building 74 at the
LRCH site while the rest of the former DRI
site is being prepared for selling off with the
money being reinvested into healthcare in
Derbyshire.
Building 74 is the area from Junction 1, main
entrance, to Junction 6, near the old eye
clinic where the pharmacy used to be.
Work on all levels is nearly complete and
most departments have now moved in. A
new fire alarm is being installed as well as a
new telephone system for the whole of the
LRCH site. The new School of Nursing is now
being built at the RDH and it is anticipated
the move to this site will take place in May
2012.
The largest departmental move was therapy,
incorporating the gym and heavy workshop.
The League of Friends tea bar and
Physiotherapy tea bar have now merged and
the new tea room was officially opened by
Sue James, chief executive, on 2 September
(see page 13).
A number of departments including the
amputee rehab centre, orthotics, the
gait lab and the main kitchen are due to
stay in their present location until 2012.
Next month, audiology and the clinical
measurement department are planned
to move into Building 74 and Learning
and Development – currently in Hollybush
House - will move to the RDH.
Devonshire House is due to finally close on
Wednesday 12 October and following this
it is planned to close the main corridor from
Junction 9 to Junction 20 from 21 October.
This will also include closing site access
from London Road and Osmaston Road.
Access to the School of Nursing will be
maintained from both Junction 9 (via the
internal road) and Osmaston Road.
Maps of the site will be updated and
reissued this month in line with ward
changes and new signs.
SUPPORT YOUR LOCAL HOSPITALS CHARITY THIS CHRISTMAS
“santas” to support your local hospitals charity
it’s up to you.
Register online at www.derbyhospitals.nhs.uk/charityevents
or cut out and send in the registration form below today!
FREE
Santa Sui
to run in!t
Derby Hospitals Charity, Level 5, Royal Derby Hospital, Uttoxeter Road, Derby, DE22 3NE
11
Attention all linen users
You may be aware that a number of posters have
gone up around the Royal Derby Hospital with the
headline ‘Missing’.
.
.
.
s
e
t
a
d
Diary
1-31
10-14
15
25
October 2011
The purpose of these posters is to make both you as staff,
and the public, aware that linen is an important part of
delivering quality patient care. Large volumes of our linen
are disposed of incorrectly, abused, damaged or even
stolen. The knock-on effects are lack of availability of linen
and increased costs to the Trust.
Please consider this as we need your help to ensure
we can offer our patients the best care, for the best
value.
Breast Cancer Awareness Month
Backcare Week
Global Handwashing Day
Medicine for Members talk: ‘Our helipad, A&E and
the air ambulance’. Find out about how we provide
lifesaving care for emergency patients, 6pm in the
education centre, RDH. To book call ext. 86896 or email
[email protected]
Christmas concert
Derby Hospitals Choir’s
Christmas Concert returns
on 25 November. The choir
will be performing with
Derwent Brass in aid of
the Derby branch of the
Motor Neurone Disease
Association.
Compere for the night is star
of Heartbeat Steve Blakeley,
who played PC Geoff
Younger in the British police
drama.
The concert is at Derby
Assembly Rooms at 7.30pm.
Tickets are £11/£10 and
concessions are available.
Tickets can be bought from
the Box Office, Market Place,
Derby.
Happy Birthday!
This month our arts programme air celebrates its 5th
birthday!
Have a look around the Royal Derby Hospital to see the
new pieces of artwork on display for the Autumn/Winter
season to celebrate this anniversary.
STOP PRESS... STOP PRESS... STOP
This month a new £25
monthly car parking ticket
for patients and visitors is
being introduced at Derby
Hospitals.
The application form for
the ticket will be sent to
senior managers for them to
circulate among their wards
and departments.
We want our patients and
visitors to have a good
experience when visiting our
hospitals and this new ticket
will save them money if they
need to attend our hospitals
each day, for more than one
month.
If a patient or visitor would
like to apply for a ticket the
form needs to be printed off
and signed by a senior staff
member from the ward or
department.
Banners will be on display
around the LRCH and RDH
sites advertising the new
monthly ticket and staff can
also recommend the ticket to
patients and visitors.
Black History
Month
This month is Black
History Month (BHM)
in Britain which aims
to remember important
people and events of
the African Diaspora. It
is about those who have
made a difference not
purely because of the
colour of their skin, but
their actions.
In support of BHM Derby
Hospitals is promoting its
12 October 2011
Patients and visitors can
then take this form to the
car parking offices at either
the RDH or LRCH to buy
their ticket. Without the
signature of a senior
member of ward staff the
form will not be valid.
commitment to all Black
and Minority Ethnicity
staff through its BME Staff
Forum. This forum seeks to
look at how the Trust can
ensure it is an employer of
choice for BME employees.
To find out more about
the BME forum, or the
Trust’s other forums
(disability, faith and LGBT)
please email HRAdvice@
derbyhospitals.nhs.uk or
visit Flo (the new intranet).
60
second INTERVIEW
Anne Woodhouse and
Laura Stewart are records
and Information Governance
coordinators
How long have you been at
the Trust?
Anne has been at the Trust for 22 years
and Laura has been at the Trust for 10
years.
What does your job involve?
Acting as the lead specialists for providing
advice and guidance to staff across the
Trust on Information Governance, such as
confidentiality, data protection, Caldicott,
records management, information quality,
information security and information asset
management.
Coordinating and maintaining the
Information Governance toolkit within the
Trust which is issued to NHS organisations
by Connecting for Health in order to
comply with information governance
standards. Liaising with Directorate teams
to ensure they contribute and produce
evidence required for audit purposes.
Developing and delivering training sessions
in relation to all aspects of information
and records governance and manage the
Trust’s retention and destruction schedule.
Monitoring and approving all generic
email addresses requested, checking the
necessities of the accounts and what they
will be used for.
What is an average day like?
A face-to-face training session is held
on most days of the week, so one of us
will deliver this. We handle daily queries
regarding Information Governance issues
from staff within the Trust ranging from
receiving phone calls to visiting areas that
may have concerns or emails requiring
advice on issues or training. If there is a
potential breach of confidentiality we will
investigate this. We tend to work daily
with IT to resolve queries which could
relate to access, security and maintenance
of information within systems. We attend
meetings to offer advice and guidance on
IG and records management issues.
Also on a daily basis we work towards the
targets set in the Information Governance
toolkit, which includes updating
information assets, information mapping,
training materials and requirements and
records management procedures amongst
others.
learn so much over the years about the
organisation and how it works. We get to
meet and liaise with a lot of new people
who work both internally and externally to
the Trust.
Which of
the Trust’s
CARE values
means the
most to you
(Compassion,
Attitude, Respect, Equality)
and Why?
Having respect for both patient and staff
confidential/sensitive information is at the
heart of our job role. We need all staff to
share the same attitude as us to ensuring
that this information is managed and
looked after appropriately while it is in the
care of the Trust and being used by our
employees.
What is the best thing about
your job?
The job is varied and we are always
being challenged. This has enabled us to
L-R Anne Woodhouse and Laura Stewart
Tea with Friends
Derby Hospitals Charity
Annual Meeting
Wednesday 23 November 2011
from 3.30-5pm
in the Lecture Theatre, Education Centre,
Royal Derby Hospital
All are welcome to join us for
afternoon tea/coffee and cakes
Find out more about our work and how we helped to
enhance our hospitals’ environments during 2010/11
If you would like more information about the event,
please contact Julie Chapman on 01332 785731
Making patients , lives better
Registered Charity No 1061812
The new
League of
Friends tea
room at LRCH
has been
officially
opened.
It is located on
Level 3, near the
main entrance,
and has replaced the 50year-old wooden canteen
building and the old physio
tea bar, which had been on
the LRCH site. The new tea
room is open to patients,
visitors and staff, each week
day from 9am to 4.30pm and
sells sandwiches, snacks, soft
drinks, tea, coffee, chocolate,
and biscuits.
said: “After several months of
planning and hard work the
League of Friends officially
opened their new tea room.
Sue James, the Trust’s chief
executive, officiated at the
ceremony and unveiled a
commemorative plaque to
mark the occasion. Many
League of Friends members
and specially invited Trust
officials attended the event.”
Ken Green, vice chairman of
the LRCH League of Friends,
Please pop in for a cup
of tea!
13
Forthcoming training programmes
To make an enquiry or book places please contact the relevant departments on the contact numbers below:
Learning and Education Programmes:
ext. 2817 or ext. 2410
[email protected]
NCORE www.ncore.org.uk
01332 254679
Cognitive Behaviour Therapy
2 Nov
Recruitment & Selection (for Chairpersons)
Nov 8 & 9
Get on the Ball 3- 4 Nov
New Manager’s Programme
Leadership Capability Programme
One-stop mandatory training shop (no pre-booking required)
Nov 17 & 18
Nov 17
Nov 21
Kinetic Neck
7 - 10 Nov
Parkinson Plus
8 Nov
Gait & Adult Neuro 14 - 15 Nov
Sensory Modulation
14 - 16 Nov
Kinetic Control - Trigger Point
16 - 17 Nov
Resuscitation/Clinical Skills Training:
ext. 85901
Automated External Defibrillation
Nov 4 & 28
Hospital Life Support
Nov 9 & 30
Immediate Life Support Nov 16 & 24
Acute Illness Management (contact ext. 86031) Nov 17
Paediatric Immediate Life Support
Nov 18
Acute Illness Management for clinical support workers
Nov 22
Information Governance
– ‘If it’s personal it’s private’
The Information Governance team recently held an
awareness stand near the main entrance at the Royal
Derby Hospital to promote the importance of training
being undertaken by all staff every two years.
Flyers advertising face-to-face training sessions and help with
e-Learning were handed out to members of staff which led
to an increase in the number of staff coming forward for
training.
As a result of the promotion 533 members of staff signed
up for Information Governance e-Learning over a two-week
period and 141 members of staff actually completed the
session in these two weeks. This increase has helped towards
the Trust meeting its mandatory training requirement for this
subject.
It is essential that 6,935 members of staff (which is 95% of
the workforce) are trained over a two-year period. If you have
not attended an Information Governance session within the
last two years or if you have signed up to e-Learning and not
completed it yet, please do so as soon as possible.
There will be Information Governance screensavers on
computers across the Trust this month, along with further
training dates and times. Look out for the training on the
‘One Stop Training Shops’.
For further information please contact the Information
Governance team on ext. 86577/88645. For more details
on e-Learning please contact the e-Learning team on
ext. 87200.
14 September 2011
Update: One Stop
Training Shops
One Stop Training Shops are now held one day a month
for all clinical and non-clinical staff to ensure that they are
up-to-date with mandatory training.
The sessions are held on a drop-in basis as it was appreciated
that some members of staff would not know until last minute
if they could attend.
Here are testimonials from some of the staff that have
attended One Stop Training Shops:
“Well done - what a great idea”
“Very convenient to fit in and around daily work”
“Sufficient notice was given for the one stop training
shop day”
“I attended Safeguarding - short, sweet and
informative”
“Thought it ran smoothly”
“I’m sure that staff will welcome the flexibility and no
need to pre-book. Super!”
“Just wanted to feedback that one of my nurse
specialists found the one stop training approach very
useful”
Interested in attending a One Stop Training
Shop?
Look out for the flyer on the intranet, emails from your
managers and posters within your areas of work, or contact
[email protected] for further information.
oG odbye...
…to Betty Hobson, chair of the Royal
Derby Hospital League of Friends, who
has retired after 20 years.
Sue James, Trust chief executive,
presented Betty with flowers at the
Friends’ Annual General Meeting and
she received a DVD player from her
League of Friends colleagues. Current
Coronation Street actress Gwen Taylor,
president of the League, paid a surprise
visit to wish Betty all the best for her
retirement. We will still see Betty around
the hospital as she plans to continue
helping in the League of Friends shop
for a few hours per week. John Archer,
who has now taken over the role of
chairman, said: “Betty will be a very
difficult act to follow as she was a very
active and involved chair for such a
long time.”
…to Sarah Hare, acting research
network manager for the Derby-Burton
Cancer Research Network, who is leaving
to train as a vicar. Sarah started her
nursing career in 1998 in Surrey, moving
to the East Midlands in 2004, where
she joined the then Derbyshire Royal
Infirmary on Ward 11. Leaving Ward 11
she became an oncology research nurse
working on the breast cancer portfolio
for Derby-Burton Cancer Research
Network. Having then been given the
opportunity to manage the Research
Network in 2009, Sarah truly excelled,
taking the Network from
strength to strength. Her
skills as a manager shone
through as she understood
all her staff and provided
them with the support
and encouragement they
needed. Her team said:
“Sarah, you will be truly
missed, you have been a
wonderful manager and
friend to the whole team, a great asset
to the Trust. We all wish you well in your
new career.”
…to retinal screeners/graders
Andy Howe, Catherine Donald
and Michael Athorn, from the
diabetic retinopathy screening
service. They have recently achieved
the City and Guilds Diploma in
Diabetic Retinopathy Screening. The
qualification is mandatory for all
screening and grading staff within the
service and consists of nine separate
modules covering all aspects of the
service including administration,
taking photographs of the retina,
grading images and making
referral decisions.
oG odbye...
L-R Betty Hobson and
Sue James, chief
executive
h her team
Sarah Hare (centre) wit
.
.
.
s
n
o
i
t
a
Congratul
Staff have benefited from the
standardisation of training and
assessment and can transfer the
skills and knowledge gained
into the workplace. Patients can
be reassured that they are being seen
in clinic by fully qualified staff.
The service has been growing year
on year since 2006 and will see over
33,000 patients this financial year.
L-R Mr Chen, consultant ophthalmologist;
Andy Howe, Catherine Donald, and
Michael Athorn, all retinal screeners/
graders and Stella Salt, surgical services HR
manager
15
International
Hotel
Quality childcare, learning through play
and lots of fun at Busy Bees in
Derby, Heatherton
Have a Merry and
Magical Christmas
Children 3 months to 5 years
Well equipped individual rooms
Large individual outdoor play areas
Qualified and trained staff
Discovery garden
Enjoy a Festive Lunch or
Dine and dance the night away at
the International Hotel
From
only
£12.00
Call for special offers quoting ‘Synapse’
288 Burton Rd, Derby,
Derbyshire DE23 6AD
T: 01332 369321 F: 01332 294430
www.international-hotel.co.uk
Come along and view our fantastic nursery!
Call us on 01332 518 888
Busy Bees Nursery, Hollybrook Way, Heatherton Village,
Littleover, Derby, DE23 3TZ
www.busybees.com
Your staff magazine
Your staff magazine
Public
Tran
Tesam
pogi
rtves
2 Wpa
tients an
ork
‘E
Weeknhanced Inside...
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
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
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see page 9
see page 9
Synapse
July 11.indd
Dignity for
older people
Nursing on
the
frontline
Green Trave
l 2 Work
Week
Junior Envir
onmental
Champions New
staff intranet
Putting wom
en first
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1
ISSUE 159
JULY 2011
Synapse
Sept 11.indd
1
ISSUE
SEPTEMBER 161
2011
Please call Kirstin Griffiths
on 07725 252622 or email
[email protected]
16 October 2011
We’ll take your old house and
give you a brand new one…
Part Exchange 4 bedroom detached family homes in Mickleover
SCHOLARS’ GATE MICKLEOVER
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today’s lifestyle, where you can stamp your
own identity without leaving Mickleover
and your familiar surroundings.
Reduced energy bills* – highly insulated roof,
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can save more than £500 per year
Peace of mind with a 10 year NHBC warranty
plus our 2 year builder’s warranty – any
defects in years 1 and 2 rectified with no charge
A blank canvas to style as you want it
Forget costly DIY alterations and renovations
– everything is brand new!
We’ll buy your existing house
Let us take the hassle out of selling your current
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A stress free move – no long chains or risk of losing
your buyer
Quick and easy – move in within 28 days if you wish
Guaranteed market value for your existing home taken
from two independent valuations
Come and talk to us
To view the new Radleigh Homes at Scholars’ Gate
and to find out more about our part exchange scheme.
Call in and see Liz at our Scholars’ Gate sales office,
Varsity Grange, Western Road, Mickleover,
Derby DE3 9GW
Show Home Open Thurs to Mon 10.30am to 5.30pm
Sales office: 01332 513741
Use all the space you pay for (17% of space in
old homes is never used), new homes are
designed so you use all of your living space
Details correct at time of going to press. Photography
shows typical Radleigh Home.
*Based on a typical 4 bedroomed family home with
the usual appliances and average energy demands.
It’s never been easier to upgrade to Radleigh www.radleighhomes.co.uk
Please mention ‘Synapse’ when responding to advertisements
17
Are you looking for the perfect base to explore the
stunning Yorkshire Dales and Lake District?
Would you like to get away from it all and recharge your
batteries in one of the most unspoiled areas of the UK?
Then Gold Award winning Swaledale House is the ideal choice
at any time of year!
With its peaceful and secluded hillside setting, there are
breathtaking panoramic views of upper Swaledale. The scenery
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restaurants.
Enjoy fantastic walking and cycling from the doorstep or just
relax and drink in the views. Pamper yourself in our luxury hot
tub and infra-red sauna, and feel yourself unwind.
Choose from two superbly appointed apartments – one petfriendly. If you enjoy going away with friends or family but
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solution.
We look forward to welcoming you!
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CONTACT Suzanne and Chris Mitchell,
Swaledale Country Holidays
Tel: 01430 871400 Mob: 07952 024630
Email: [email protected]
Website: www.swaledalecountryholidays.co.uk
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11
WDspring2011 p11.indd 11
18 October 2011
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Please mention ‘Synapse’ when responding to advertisements
29/9/11 10:21:13
19
Competition
Swadlincote Ski Centre is once
again offering one Synapse reader
the chance to win a Family Fun
Day for up to five people. This
includes a one-hour private ski
or snowboard lesson, a half-hour
Sno-Tubing session and four rides
each on the Cresta Run Toboggan
ride.
All you need to do is fill in the
form below!
Good luck!
Fancy learning to
ski or snowboard?
Part of John Nike Leisuresport Limited, the largest provider of artificial
ski slopes in the country, Swadlincote Ski Centre is situated in South
Derbyshire and is just a 30-minute drive from the centre of Derby. The
centre is open 364 days a year and offers expert tuition in both skiing
and snowboarding for all ability levels, from complete novices up to
racers and free-stylers. Featuring a 160-metre ‘Perma-Snow™’ main
slope and 50-metre ‘Perma-Snow™’ nursery slope it’s the perfect place
to learn new skills or brush up on your technique before heading for
the mountains. We offer open practice, private lessons, group lessons,
clubs, day courses, and fun activity days for children in the holidays.
We also feature two other great outdoor activities with the emphasis
on fun. The ‘Cresta Run’ toboggan ride allows you to control your own
descent along our 650-metre track as it winds its way around the slopes
and under the bridges. Whether you want to zoom down or take your
time, it’s great fun for the whole family (age 4+). Or try Sno-Tubing.
These inflatable ring sledges descend down an 80-metre section of our
main ski slope. You may even catch a glimpse of our friendly Polar Bear
‘Polo’ who makes an appearance from time to time! Book your own
private session, join a public session or combine it with the toboggan
ride on one of our great ‘combo deals’ (ages 4+).
Then sit back, relax and enjoy a well earned drink and a meal in our
‘Alpine Lodge’ restaurant and bar. It is available for children’s parties and
adult packages (such as fondues or raclettes) or you can book the whole
restaurant for larger functions. And don’t forget our Oompah evenings
for Bavarian festive fun!
For more information contact us on 01283 217200, email us on
[email protected] or visit our website
www.jnlswadlincote.co.uk
John Nike Leisuresport Ltd, Swadlincote Ski & Snowboard Centre,
Sir Herbert Wragg Way, Swadlincote, Derbyshire, DE11 8LP.
Name
Send your completed entry form to:
Job title
Synapse, Communications
Department, Level 5, the Royal Derby
Hospital or email
[email protected]
Ward/department/location
Contact number
The closing date is 27 October 2011.
LAST MONTH’S COMPETITION WINNER: Congratulations to Sandra Crossley, clerical officer, orthopaedic clinic RDH,
who won a family ticket to Disney on Ice. Well done!