Corporate Underwriters - Health Forum Education

Transcription

July 17-19, 2011 • San Diego, CA • Manchester Grand Hyatt
Conference Guide
A guide to the programs, events and corporate supporters
at the 19th annual Leadership Summit.
Your guide to programs,
events, and exhibits:
• Pre-Summit
Workshops
• Keynote and
Education Sessions
• Award Presentations
• Sunrise Sessions
• Maps
• Exhibitor and
Underwriter Contact
Information
1
Special Thanks to our Corporate Partners
Platinum Underwriter
Corporate Underwriters
Educational Partners
The AHA and Health Forum are pleased to have the support of these organizations as educational partners for the Leadership Summit.
Contents
Schedule of Events ......................4
Educational Track Focus ..............6
Pre-Summit Workshops ...............7
Sunday Sessions..........................8
July 17-19, 2011 • San Diego, CA
Manchester Grand Hyatt
Delivering Greater Value:
New Business and Care Delivery Models
Monday Sessions .......................10
Tuesday Sessions ......................14
Manchester Grand Hyatt Map ....17
Exhibit Hall Map .........................18
List of Exhibiting Companies .....19
Educational Poster Displays.......20
Welcome to the 19th Annual Leadership Summit, the nation’s pre-eminent health
care leadership conference. You’re joining senior executives, clinical leaders, and
trustees who are committed to helping their organizations provide better health
care in their communities through innovative approaches to achieve exceptional
performance. Our theme this year, Delivering Greater Value: New Business and
Care Delivery Models, reflects what we believe to be the right goal at the right
time as the nation’s hospitals and health systems play a pivotal role in the
transformation of the delivery system—defined by high quality, coordinated care,
efficient resource management, and exceptional patient experience. Incorporating
promising components of prevention and wellness and a culture of healing will
further distinguish our health care system in the 21st century.
While the rules and regulations of health care reform continue to roll out of
Washington and developments proceed at the state level, new models for improving
care delivery and business processes are unfolding at an unprecedented rate in
local markets everywhere. And as performance expectations continue to escalate
along a range of dimensions, it becomes even more critical to be in touch with the
latest ideas and have direct exchange with your peers, so that new and effective
methods are spread widely and adopted successfully. We encourage you to make
the most of your Summit experience by actively participating in the educational
sessions and in networking events when you can engage with colleagues and
business partners. Our seven content areas are designed to help you accelerate
advances in quality, safety and efficiency, and they provide valuable strategic
direction while showcasing excellence at the patient care and operational level.
The Summit will help you respond to the complex and evolving demands of your
role. We are confident that you will leave with new ideas for leading your
organization and positioning it for a successful future.
But, we also want you to enjoy yourselves and to take a moment to celebrate the
extraordinary work that you and your colleagues are achieving in hospitals and
health systems across America. With the winners of some of the nation’s most
distinguished health care awards and many of our most admired hospital leaders
in attendance, there is much by which to be inspired. Please make an effort to
meet them, along with our sponsors and exhibit company representatives. The
Summit offers a unique mix of educational and networking opportunities—we
hope you’ll take full advantage of your time in San Diego!
Rich Umbdenstock
President & CEO,
American Hospital Association
Neil J. Jesuele
President,
Health Forum
CEU information.........................21
Corporate Underwriters..............22
Exhibiting Companies ................25
Summit Mobile App ....................38
2012 Leadership Summit
Advance Registration Offer ........39
Hospitals in Pursuit of Excellence
(HPOE) is the American Hospital
Association’s strategic platform to
accelerate performance improvement
and support delivery system
transformation in the nation’s hospitals
and health systems. HPOE provides
education on best practices through
multiple channels, develops evidencebased tools and guides, provides
leadership development through
fellowships and networks, and engages
hospitals in national improvement
projects. Working in collaboration
with allied hospital associations and
national partners, HPOE synthesizes
and disseminates knowledge, shares
proven practices, and spreads
innovation to support care improvement
at the local level. For more information,
visit www.hpoe.org.
3
Schedule of Events
Sunday, July 17th
4:15–5:30 pm
Track 5
Educational Tracks
7:00 am–6:00 pm
(Concurrent Sessions)
Registration
Douglas Pavilion Foyer
8:30–11:00 am
Optional Pre-Summit Workshops
Separate registration is required and is available
at the Summit registration desk in the Douglas
Pavilion Foyer.
WORKSHOP #1 Culture of Health—
Transformative Models of Wellness in
Health Care Institutions
WORKSHOP #2 Getting Your Team in
Shape for the 2016 Health Care Games
WORKSHOP #3 Employing Lean and Six
Sigma Principles to Optimize Financial
and Clinical Outcomes
Track 1
Setting Priorities, Measuring,
Benchmarking, and Excelling… Lessons
from the Cutting Edge of Quality
The Voice of a Generation
Elizabeth F
CORPORATE UNDERWRITERS
Elizabeth A
CORPORATE UNDERWRITER
Track 6
Track 2
Found Money Case Studies: How
Lean Practices Helped Sacred Heart
Hospital’s Leaders Dramatically
Reduce Controllable Expenses
Medical Home: A System of Care
to Achieve Improvements in Cost,
Service, and Quality…the “Triple Aim”
Elizabeth G
PLATINUM UNDERWRITER
Elizabeth B
Track 7
1:00–2:30 pm
Presentation of the AHAMcKesson Quest for Quality
Prize® and Keynote Presentation
Chasing Unicorns: A Leadership
Conversation around the Future of
ACOs
Track 3
How to Have a Margin Discussion
with Your Doctors
Mid-Sized Hospital EHR Deployment:
A Realistic Approach to Managing
Unrealistic Expectations
Elizabeth H
Elizabeth C
Manchester Ballroom
Tom Brokaw, Legendary
Newsman, NBC News and
Author
Track 4
Improving Quality of Life for
Employees and Patients by Creating
an Optimal Healing Environment
2:30–2:45 pm
Break
Manchester Ballroom Foyer
Elizabeth D
2:45–4:00 pm
Presentation of the Dick
Davidson Quality Milestone
Award for Allied Association
Leadership and Keynote
Presentation
Victory through Teamwork
and Leadership
5:30–7:00 pm
Welcome Reception
Exhibit Hall (Douglas Pavilion)
Elizabeth F
Insidious Intimidation: The
Underestimated Threat to Patient Safety
Elizabeth G
Manchester Ballroom
Mike Krzyzewski, Head Men’s
Basketball Coach, Duke
University and Team USA
Charting a Path toward Meaningful Use:
Lessons from Most Wired Hospitals
Monday, July 18th
Palliative and End-of-Life Care: Delivering
Comfort, Value, and Results
Elizabeth H
7:00 am–6:00 pm
Registration
8:30–10:15 am
7:00–8:15 am
Improving Health Care in America
Continental Breakfast
Presentation of Most Wired
Awards® and Keynote Presentation
Manchester Ballroom
Dr. Atul Gawande, Surgeon,
Researcher, and Writer
7:00–8:15 am
Sunrise Sessions
Continental Breakfast provided.
Diversity Matters
Elizabeth A
4
10:15–10:45 am
Break
Schedule of Events
10:45 am–12:00 pm
Educational Tracks
Track 1
Why High Reliability Matters: How to
Build a Safety Culture that Actually
Saves Lives Elizabeth A
Track 5
Keys for Success—Clinical Integration
and Positioning for Accountable Care
Elizabeth F
“The Amazing Race” for Patient
Throughput Improves Hospital
Efficiency Elizabeth B
Track 6
Navigating to Value-based
Accountable Care: A Unique GPS
for Destination Success
Elizabeth G
Track 3
Track 2
Improving Quality of Care and
Financial Performance in a Complex
Economic Climate Elizabeth B
Track 7
Advanced Approaches to Primary
Care in an Era of Reform Elizabeth C
Track 1
Implementing Sustainable System
Solutions: The Case of Surgical
Site Infection Elizabeth A
Track 2
8:30–9:45 am Educational
Tracks (Concurrent Sessions)
Leveraging Information Technology
and Engaging Physicians for Improved
Clinical Quality, Patient Safety and a
Superior Patient Experience
Elizabeth H
Track 3
Strategies and Processes for Creating
Successful Physician Engagement
Models: A Case Study Approach
Elizabeth C
Track 5
Integrating Patient Care Delivery
Track 4
Elizabeth F
The Human and Organizational
Impact of Creating an Authentic
Caring Culture Elizabeth D
Restoring the American
Dream
Manchester Ballroom
12:00–1:00 pm
Book Signing with Ian Morrison
12:00–2:00 pm
Lunch Exhibit Hall (Douglas Pavilion)
2:00–3:30 pm
Presentation of Circle of Life
How to Lead a SWITCH
Manchester Ballroom
Chip Heath, Best-Selling
Author of Made to Stick and
Switch: How to Change Things
When Change is Hard
Fareed Zakaria, Host of CNN’s
Fareed Zakaria GPS, Editor-atLarge at TIME, and a Regular Columnist for
The Washington Post
4:00–5:30 pm
Presentation of the AHA-NPSF
Comprehensive Patient Safety
Leadership, AONE Nurse
Manager and AHA Health Care
System Reform Fellows and
Keynote Presentation
Elizabeth G
Track 7
Gala Reception on the USS Midway
From Accountable Care to Meaningful
Use, Why Health Information
Exchange Is the Linchpin Elizabeth H
6:30–8:30 pm
Tuesday, July 19th
7:00–8:15 am
7:00–8:15 am
Sunrise Sessions
Continental Breakfast provided.
Working Together for Results: Community
Collaboration and Community Health
Elizabeth F
3:30–4:00 pm
Break Exhibit Hall (Douglas Pavilion)
Track 6
Bundled Payment: The Next Step in
Improving Quality and Reducing Cost
Tools to Improve Quality and Achieve
Equity: System and Provider-Based
Strategies Elizabeth G
Health Reform: Payment Systems, Quality
Reporting, ACOs and ICD-10 as a Strategic
Enabler Elizabeth H
10:00–11:30 am
Presentation of the AHA NOVA
In an Instant: A Family’s Journey of
Love and Healing Manchester Ballroom
Lee Woodruff, Author and
Contributing Editor, Good
Morning America
11:30 am
Summit Concludes
AHA Physician Leadership Forum 11:30 am-6:00 pm
Launch Breakfast will be served.
Achieving Team-Based Health
Elizabeth A
Care Delivery Event Elizabeth A 5
7:00–8:15 am
Schedule
at a Glance
Educational Track Focus
Sunday, July 17th
7:00 am6:00 pm
Registration
8:30-11:30 am
Pre-Summit
Workshops
1:00-2:30 pm
Tom Brokaw
The Voice of
a Generation
2:30-2:45 pm
Break
2:45-4:00 pm
Mike Krzyzewski
Victory through
Teamwork and
Leadership
4:15-5:30 pm
Educational Tracks
5:30-7:00 pm
Welcome Reception
in Exhibit Hall
Monday, July 18th
7:00 am6:00 pm
Registration
7:00-8:15 am
Continental
Breakfast and
Sunrise Sessions
8:30-10:15 am
Dr. Atul Gawande
Improving Health
Care in America
10:1510:45 am
Break in
Exhibit Hall
10:45 am12:00 pm
Educational Tracks
Noon-2:00 pm
Lunch in Exhibit Hall
2:00-3:30 pm
Chip Heath
How to Lead a
SWITCH
3:30-4:00 pm
Break in Exhibit Hall
4:00-5:30 pm
Fareed Zakaria
Restoring the
American Dream
6:30-8:30 pm
Track 1
Track 5
Excelling in
Quality Outcomes
and the Patient
Experience
Integrating Care
Delivery
Promising practices and innovative
approaches for providers competing to
deliver the highest quality, safest care,
and best value to patients
Track 6
Track 2
Strategies for
Efficient and
Effective Resource
Utilization
Achieve sustainability through organizational
culture transformation, strategic work and
process redesign, and leadership ingenuity
Track 7
Emerging Models
of Physician
Engagement
Enhance the organization’s competitive
position through new strategic partnerships
and approaches to engaging clinicians for
better care coordination and improved
quality and financial outcomes
Gala Reception on
the USS Midway
8:30-9:45 am
Educational Tracks
10:0011:30 am
Lee Woodruff
In an Instant:
A Family’s Journey
of Love and Healing
11:30 am
Summit Concludes
11:30 am6:00 pm
Achieving TeamBased Health Care
Delivery Event
6
Managing
Populations and
Care Under New
Payment Models
Explore the systemic changes, innovative
collaborations and leadership competencies
needed to effectively manage the health
of a population under emerging payment
methodologies
Track 3
Continental
Breakfast and
Sunrise Sessions
Tuesday, July 19th
7:00-8:15 am
Understand the benefits
and challenges of integrating the delivery of
clinical services for truly accountable care
Track 4
Creating a
Culture of Health
and Healing
Improve organizational culture to support
patient and employee health, promote
safety and quality, provide demonstrable
savings, and reduce turnover
Leveraging
Clinical
Information
Systems for Improved
Performance
Highlighting the best IT practices that will
produce significant advances in care
coordination and business processes
Sunday, July 17th, 8:30-11:30 am
Separate registration is required and is available at the Summit registration desk in the Douglas Pavilion Foyer.
WORKSHOP #1
WORKSHOP #2
WORKSHOP #3
Culture of Health—Transformative
Models of Wellness in Health
Care Institutions
Jeanene R. Martin, MPH, SPHR, SVP,
Human Resources, WakeMed Health &
Hospitals, Raleigh, NC; Corey Heller,
Corporate Vice President and Chief
Human Resources Officer, Baptist
Hospital, Miami, FL; and Dan Zuhlke, VP,
Human Resources, Intermountain
Healthcare, Inc., Salt Lake City, Utah.
Moderated by Jeffery Payne, SPHR,
Immediate Past President, ASHHRA, Vice
President, Human Resources, Lakeland
Regional Medical Center, Lakeland, FL
Getting Your Team in Shape for
the 2016 Health Care Games
Nathan Kaufman, Managing Director,
Kaufman Strategic Advisors, LLC, San
Diego, CA
Employing Lean and Six Sigma
Principles to Optimize Financial
and Clinical Outcomes
Ian R. Lazarus, FACHE, Director, Kaiser
Permanente’s KP OnCall, San Diego, CA
and Tiffany A. Davis, Associate Partner,
Creative Healthcare, Scottsdale, AZ
In today’s health care environment,
leaders have an opportunity to significantly
reduce their insurance costs by creating a
culture of health. But the benefits don’t
stop there. In this practical, interactive
session, you’ll hear from industry experts
and practitioners on how a healthy
employee base will help you to better
serve your patients. You’ll gain knowledge
around best practices that are effective in
any hospital or health care setting.
Discover how to embrace a culture of
health in your organization as you:
• Examine the findings and
recommendations from the American
Hospital Association’s 2011 report A
Call to Action: Creating a Culture of
Health
• Learn to create partnerships with your
employees around the importance of
wellness both within individual
organizations and across the field
• Understand why the business case for
wellness initiatives is becoming more
compelling for health care leaders
• Explore models of wellness excellence
that can be integrated within your
organization, whether small or large,
and benefit from the experiences of
others to avoid “reinventing the wheel”
The recent passage of the Patient
Protection and Affordable Care Act
(PPACA) has created uncertainty about
the future of the nation’s health care
delivery system. Regardless of how
PPACA is implemented, or funded or
modified, PPACA and other government
initiatives e.g., value-based purchasing,
have signaled to providers that that they
will have to offer care that is more
coordinated, efficient and of high
measureable quality. Health systems will
have to begin today to invest in new
competencies in order to be positioned for
the health care system of the future.
These competencies include: employing
physicians without breaking the bank,
clinically integrating to make care more
predictable and coordinated, and redesign
to eliminate waste and unnecessary
variation of care. In order to accomplish
this, the individual providers within a
health system must trade their autonomy
for a team culture. As we learned in the
early 90’s, investing in the organizational
structure de jour, can be costly. Without
proper leadership, culture and execution,
efforts to employ physicians, clinically
integrate and create ACO’s could actually
be worse for an organization than doing
nothing! That is, do it right or don’t do it at
all. This workshop will provide participants
with a likely scenario of what the health
care system will look like in 2016, and the
critical competencies necessary for
success. For each competency, there will
be a discussion, using specific examples
of the underlying factors that will
determine whether the strategy will
succeed or fail.
With the reality of the health care reform
legislation taking hold, health care
organizations must seriously and
systematically look at their delivery
processes and make sure any inefficiency
is driven from their processes. Cutting
costs without adversely impacting quality
is dependent on finding the sources of
waste and driving them out. Participants
in this highly interactive workshop will
thoroughly explore the tools, techniques
and outcomes of Lean Principles, which
enable all health care organizations to
immediately improve flow by removing the
bottlenecks caused by waste—whether
they be structural, procedural or human.
Workshop participants will:
• Understand key differences between
Lean and Six Sigma, and how each
method is applied in health care
• Participate in “proof of concept”
exercises to witness the application and
potential of the principles in real time
• Examine actual case studies from
organizations that have employed the
principles
• Discuss alternatives to deployment,
senior management considerations,
and success criteria
The program has been approved for
3 Category I (ACHE Education) credits.
• Learn to create compensation, rewards,
and performance evaluation processes
that align with wellness initiatives
7
Sunday, July 17th
Summit Opens — Sunday, July 17th
7:00 am–6:00 pm
2:30–2:45 pm
Registration
Break
1:00–2:30 pm
2:45–4:00 pm
Presentation of the
AHA-McKesson Quest for
Quality Prize® and Keynote
Presentation
Presentation of the Dick
Davidson Quality Milestone
Award for Allied Association
Leadership and Keynote
Presentation
The Voice of a Generation
Manchester Ballroom
Tom Brokaw, Legendary
Newsman, NBC News
and Author
Tom Brokaw draws on a
rich career in network
news, throughout which
he has traveled the world to cover
elections, summits, wars, political turmoil
and major news events of every
description. The legendary newsman
entertains, enlightens and informs
audiences with his experiences and
observations on the current state of the
United States and the world. His
presentations, like his broadcasts, provide
in-depth analysis of the important
economic, political and social issues in
the headlines—and the people behind
them. It is an unparalleled world-view that
will provide a new understanding of the
global village.
The American Hospital
Association-McKesson Quest
for Quality Prize®
Hospitals in Pursuit of Excellence
The award honors hospital progress
toward achieving the Institute of
Medicine's Six Quality Aims-safety,
patient-centeredness, effectiveness,
efficiency, timeliness, and equity.
SPONSOR
4:15–5:30 pm
Educational Tracks
Victory through Teamwork
and Leadership
Manchester Ballroom
Mike Krzyzewski, Head
Men’s Basketball Coach,
Duke University and
Team USA
Using the insights,
inspirations and proven
principles he has applied to his legendary
teams and coaching career, Mike
Krzyzewski reveals clear, passionate
guidelines on reaching for and achieving
success. As a coach, Krzyzewski's goal
and strength has been to instill
motivation—for each individual and for
the team—to have every individual in a
positive state of mind, utilizing abilities
to their fullest, and not afraid to fail.
Krzyzewski details the keys to his
success—motivational techniques,
leadership skills, powerful teamwork
strategies, steps for building confidence,
the vital impact of trust and
communication—that can be applied to
every level of personal and professional
endeavor. Krzyzewski shares the insights
he's gained not only on the basketball
court, but also as part of his work with
Duke University’s Fuqua School of
Business and the recently established
The Fuqua/Coach K Center of
Leadership & Ethics.
Track 1
Excelling in Quality Outcomes
and the Patient Experience
Setting Priorities, Measuring,
Benchmarking, and Excelling…
Lessons from the Cutting Edge
of Quality
Elizabeth A
Zeff Ross, Senior Vice President & Chief
Executive Officer, Memorial Regional
Hospital, Hollywood, FL; Jay Anderson,
Vice President of Quality and Operations,
Northwestern Memorial Hospital,
Chicago, IL; Joan Brennan, DNP, Vice
President Quality and Performance
Excellence, AtlantiCare Regional Medical
Center, Atlantic City, NJ. Moderated by
Jeffrey D. Selberg, Executive Vice
President & COO, Institute for Healthcare
Improvement, Cambridge, MA and
Chairman of the AHA-McKesson Quest
for Quality Prize Committee
The Institute of Medicine envisions a
transformed, high-quality health care
system that is safe, patient-centered,
effective, efficient, timely, and equitable.
The AHA-McKesson Quest for Quality
Prize honors hospitals that are leading
the way in developing integrated,
sustained, and highly reliable systems
and approaches to achieving these six
aims. Come hear from the 2011 honorees
how they are pursuing excellence in
care delivery.
The Dick
Davidson Quality
Milestone Award
for Allied
Association Leadership
The Dick Davidson Quality Milestone
Award for Allied Association Leadership is
presented annually to a state, regional or
metropolitan hospital association which
8
demonstrates exceptional organizational
leadership and innovation in quality
improvement and has made significant
contributions to the measurable
improvement of quality within its
geographic area.
Sunday, July 17th
Track 2
Strategies for Efficient and
Effective Resource Utilization
Found Money Case Studies: How
Lean Practices Helped Sacred
Heart Hospital’s Leaders
Dramatically Reduce Controllable
Expenses
Elizabeth B
Faye L. Deich, RN, MS, NEA-BC, Chief
Operating Officer, Sacred Heart Hospital
and Senior Vice President for Hospital
Operations, HSHS Division (Western
Wisconsin), Eau Claire, WI
This session will focus on the Lean best
practices and responsible stewardship
principles that have empowered Sacred
Heart’s leaders to reduce controllable
expenses by over $5,000,000—without
layoffs and without sacrificing quality or
harming physician relationships. Ms. Deich
will explore how the successful initiatives
began with the formation of crossfunctional teams, each with a financial
target based on the expense amounts
managed by that group’s departments,
and describe the deliberative process that
led to final decisions. She will illustrate
the importance of vigilance and continual
improvements for sustainable savings and
demonstrate how an innovative stewardship
model for resource utilization can serve
as a tangible witness of a hospital’s constant
connection to mission. In this highly practical
presentation, participants will learn how
strategic performance improvement can
positively impact an organization when
access to capital is problematic and bad
debt and charity care rise.
Track 3
Emerging Models of Physician
Engagement
How to Have a Margin Discussion
with Your Doctors
Elizabeth C
Nicholas Sears, MD, FACS, Chief Medical
Officer, MedAssets, Centennial, CO
Hospital executives struggle daily with
razor-thin operating margins. Clinical
practice patterns, especially by physicians
in key specialty areas such as orthopedic
surgery, neurosurgery, cardiac services
and high-volume medical admissions,
make the difference between profitable or
unprofitable service lines. Whether these
physicians are partners or adversaries
can depend on how well and how often
hospital management keeps them “in the
loop” on hospital financial matters. This
session will prepare participants to
conduct productive discussions with their
physicians that will enhance physicians’
understanding and appreciation of the
challenges and how they can help. You’ll
understand the rationale of involving
physicians in operating margin
discussions, gain ready-to-use slides on
national trends that introduce and frame
the topic for physician discussions, and
hear examples of data as the lingua
franca between administrators and
clinicians. In addition, Dr. Sears will
identify specific “call-to-action” items for
key physicians, strategies to deal with
problem physicians, a checklist of areas
to address with physicians in improving
margins and a communication plan for
ongoing interactions.
Track 4
Creating a Culture of
Health and Healing
Improving Quality of Life for
Employees and Patients by
Creating an Optimal Healing
Environment
Elizabeth D
Wayne Jonas, MD, President and CEO,
Samueli Institute, Alexandria, VA; Diane
Gage Lofgren, Senior Vice President,
Brand Strategy, Communications and
Public Relations, Kaiser Foundation
Hospitals and Health Plan, Oakland, CA;
and Todd Linden, President & CEO,
Grinnell Regional Medical Center,
Grinnell, IA
In this session, you will learn why creating
an “optimal healing environment” (OHE) in
your hospital can not only help create a
culture that not only supports health and
promotes safety and quality but can
provide demonstrable cost savings,
improved health and quality of life for
employees along with a reduction in
employee turnover. Creating an OHE is a
new way of thinking about how health
care is delivered—by taking into
consideration all factors that influence the
optimal healing of the patient—from the
outer environment (built environment,
organizational culture) to the inner
environment (intention, relationships
between providers and patients).
Track 5
Integrating Care Delivery
Chasing Unicorns: A Leadership
Conversation around the Future
of ACOs
Elizabeth F
Chris Van Gorder, President and CEO,
Scripps Health, San Diego, CA; Nancy M.
Schlichting, President and CEO, Henry
Ford Health System, Detroit, MI; Deborah
Proctor, President and CEO, St. Joseph
Health System, Orange, CA; and
Frederick Hessler, Managing Director,
Health Care Group, Citigroup, New York,
NY. Moderated by Ian Morrison, Author,
Consultant and Health Care Futurist,
Menlo Park, CA
Ian Morrison writes that at their very best,
ACOs could be a powerful, successful
rework of Alain Enthoven’s managed
competition notion, which many thought
was a pretty decent reform compromise
the first time around. At its worst, the
ACO could be a badly defined mishmash
of half-baked ideas and experiments
that is an orgy of excess for lawyers and
consultants. Mr. Morrison counsels that
before we embark on this path to
accountable care, we should all start
with a little self-awareness and good
old-fashioned humility about core
competencies to manage the risk for and
outcomes of care for a defined population.
This panel of leaders will do just that,
sharing their perspectives on ACOs, and
more broadly on integrating care delivery.
In this engaging conversation, you’ll learn
how they are preparing for the changes in
payment and care delivery poised to roll
out in the coming years. What does it take
to balance a focus on the structural
efforts to link providers, with a redesign of
clinical care for greater value and
improved population health? Learn what
your organization should do now to be
ready for the new ways that you will be
held more accountable, whether as part
of a formal ACO, or not.
9
Sunday, July 17th
Track 6
Managing Populations and Care
Under New Payment Models
Medical Home: A System of
Care to Achieve Improvements
in Cost, Service, and Quality…
the “Triple Aim”
Elizabeth G
Nancy McClure, Senior Vice President,
HealthPartners Medical Group,
Minneapolis, MN; Beth Averbeck, MD,
Associate Medical Director, Primary Care,
Health Partners Medical Group,
Minneapolis, MN; and Melissa McCain,
Principal, The Chartis Group, Boston, MA
While most leading health care delivery
systems have begun to assemble many of
the components required to deliver more
consistent, higher quality, integrated care,
few have yet to realize that vision. In 2004,
HealthPartners Medical Group introduced
an innovative program that successfully
integrates care delivery around a Medical
Home model. This program is based on
four key design principles: consistency
(in care processes), customization (to the
individual), convenience (of access to care
and information), and coordination (of care
across sites, specialties, conditions and
time using a Medical Home model). HPMG
has applied this innovative approach to its
entire patient population, across all payers
and conditions, achieving significant
system-wide improvements in health
outcomes, patient satisfaction and cost of
care—the Triple Aim. Participants will
learn about implementation approaches
to integrating the care delivery model and
managing population health to
simultaneously achieve superior health
outcomes, outstanding patient experience,
and improved affordability of care.
Track 7
Leveraging Clinical Information
Systems for Improved Performance
at the same time; and to use a complex
EHR in a mid-sized hospital setting, with
rollout in less than 6 months. Participants
will learn how FRHS ensured the success
of this bold deployment by obtaining
physician buy-in of the new CPOE
system; populating the EHR with visit
histories, a master patient index, historicalto-current visit results, transcribed reports,
allergies and order catalogs; and making
the solution work with a modestly-sized IT
staff. Additional discussion will focus on
how the hospital was able to assess its
nursing staff, which was reorganized in
conjunction with the EHR launch.
Mid-Sized Hospital EHR Deployment:
A Realistic Approach to Managing
Unrealistic Expectations
Elizabeth H
Jim Sinek, President and CEO, Faith
Regional Health Services, Norfolk, NE
and Becky Quammen, CIO, Faith
Regional Health Services, Norfolk, NE
With the HITECH provisions of the ARRA
poised to infuse incentive dollars into
health care organizations, those facilities
without these systems are scrambling to
find ways to go live. Faith Regional Health
Services made the commitment to buck
three major industry trends in regards to
the IT deployment: to operationalize a new
patient bed tower while simultaneously
taking an EHR live; to go live with CPOE
5:30–7:00 pm
Welcome Reception
Renew acquaintances, network and get a
look at the products and services offered
by the exhibiting companies that support
the Summit. Beverages and light hors
d’oeuvres will be served.
Monday, July 18th
7:00 am–6:00 pm
Registration
7:00–8:15 am
7:00–8:15 am
Sunrise Sessions
Continental breakfast provided.
Diversity Matters
Elizabeth A
Join George C. Halvorson, chairman and
CEO of Kaiser Permanente, for this very
special breakfast as he discusses his
diversity journey and how his commitment
to ensuring quality care for all patients has
led Kaiser Permanente to become a
trailblazing organization. Among the groundbreaking initiatives at Kaiser Permanente,
the nation’s largest nonprofit health plan and
hospital system, serving about 8.6 million
10
members, are its Cultural Competence
Institute and language assistance program.
Halvorson, former president and CEO of
HealthPartners in Minneapolis, is the
author of five comprehensive books on
the U.S. health care system including the
recently released Health Care Will Not
Reform Itself: A User's Guide to Refocusing
and Reforming American Health Care.
This breakfast is brought to you by
ARAMARK, CyraCom, the Institute for
Diversity in Health Management, Scripps
Health, and TIAA/CREF.
Charting a Path toward
Meaningful Use: Lessons from
Most Wired Hospitals
Elizabeth F
Martin Fattig, CEO, Nemaha County
Hospital, Auburn, NE; Suzanna
Hoppszallern, Senior Editor, Data and
Research, Hospitals & Health Networks,
Chicago, IL; Andrew Mellin, MD, MBA,
VP, Predictive Care, McKesson Corp.,
Roseville, MN; and Betsy L. Thompson,
MD, DrPH, Chief Medical Officer, Centers
for Medicare & Medicaid Services, Region
IX, San Francisco, CA. Moderated by
Matthew Weinstock, Senior Editor,
Hospitals & Health Networks, Chicago, IL
Health information technology has been
thrust into the national spotlight thanks to
the release last year of so-called
meaningful use regulations. Hospitals big
and small are trying to figure out how—
really if,—they’ll be ready to apply for their
share of the $27.3 billion the federal
government has authorized to help foster
the use of electronic health records. But
officials at leading IT hospitals know that
this isn't just about deploying technology
for technology's sake; it's about using the
technology wisely and becoming highperforming, high-quality organizations.
Meaningful use can't be viewed in
isolation. Health reform will force hospitals
to change the way they operate and
information technology is a key component
of that transformation. In this interactive
Monday, July 18th
session, you'll hear the result of two AHA
surveys measuring the adoption rate of
health IT. Executives from hospitals
appearing on H&HN’s Most Wired list will
offer insight into how they are deploying IT.
Improving Health Care in America
Insidious Intimidation:
The Underestimated Threat
to Patient Safety
As a practicing surgeon
and an accomplished
writer, teacher and speaker,
Dr. Atul Gawande offers a unique perspective
on the joys and uncertainties that lie at the
heart of modern medicine and a thoughtful,
sensible approach to U.S. health care reform.
His 2009 New Yorker article, “The Cost
Conundrum” was called “the most influential
health care story in recent memory,” “the
must-read story of the year,” and “required
reading” by almost every influential person
in health care, including President Obama.
His previous books, the National Book Award
finalist Complications, and the bestselling
Better: A Surgeon’s Notes on Performance,
captured the public’s attention on the need
for improvement. Sharing insights of his
latest book, The Checklist Manifesto: How
to Get Things Right, Dr. Gawande speaks
eloquently and with passion about how to
improve quality, reduce errors, manage
risk, and measure performance in health
care and beyond.
Elizabeth G
Daniel Zuhlke, Vice President, Human
Resources, Intermountain Healthcare,
Inc., Salt Lake City, UT and Theresa
Zimmerman, Theresa Zimmerman
Consultants, LLC, Stilwell, KS
Health care leaders have an opportunity
and an obligation to reduce the threat of
insidious intimidation to patient safety. By
working collaboratively to compare and
contrast different unit perspectives, data
sources, and shared knowledge,
organizational leaders have an opportunity
to powerfully demonstrate and then
influence the cause and effect link between
personal behaviors and patient outcomes.
Learn how to eradicate insidious
intimidation and its threat to patient safety
through a “no-tolerance” approach that
involves talent management as well as
training and equipping all hospital
personnel with the knowledge, tools, and
resources needed to recognize, respond
to, and eradicate intimidating behaviors.
Manchester Ballroom
Dr. Atul Gawande,
Surgeon, Researcher,
and Writer
Palliative and End-of-Life Care:
Delivering Comfort, Value, and
Results
Elizabeth H
Elizabeth DiStefano, BSN, RN, System
Coordinator, Palliative Care, St. John
Providence Health System, Detroit, MI;
W. Anthony Riley, MD, Medical Director,
Gilchrist Greater Living, Baltimore, MD
and Gilchrist Hospice Care, Hunt Valley,
MD; Barbara M. Usher, RN, PhD, GCNSBC, ACHPN, Advanced Practice Nurse,
University of Pittsburgh Medical Center and
Palliative Care Clinical Nurse Specialist,
UPMC Montefiore, Pittsburgh, PA.
Moderated by Steve Franey, Franey &
Associates, Portland, OR and Chairman
of the Circle of Life Award Committee
Recent research indicates that patients
receiving end-of-life and palliative care
live not just better lives but longer lives—
while managing resources effectively.
Visit with 2011 Circle of Life honorees
about how they approach end-of-life and
palliative care in their organizations as
part of a high-performing system of care.
8:30–10:15 am
Presentation of Most Wired
Awards and Keynote
Presentation
Most Wired™
Awards
Health Care’s Most
Wired hospitals and
health systems will be honored for their
innovative use of information technology.
10:15–10:45 am
Break Exhibit Hall (Douglas Pavilion)
10:45 am–12:00 pm
Educational Tracks
Track 1
Why High Reliability Matters:
How to Build a Safety Culture
that Actually Saves Lives
Elizabeth A
Marcia L. Delk, MD, MBA, Senior Vice
President for Medical Affairs and Chief
Quality Officer, WellStar Health System,
Marietta, GA and Jonathan Morris, MD,
FACEP, MBA, Vice President and Chief
Medical Information Officer, WellStar
Health System, Marietta, GA
WellStar’s innovative Safety First program
focuses on achieving high reliability
throughout the organization by optimizing
human performance. By embracing safety
as a core value, aligning process and policy
design and building strong accountability
systems, WellStar has successfully tied
best practices to improved outcomes,
including reduced risk-adjusted mortality
rates, infections and worker safety
incidents. Through observation, instant
feedback and positive reinforcement,
safety coaches help to implement
behavior expectations for error prevention.
Session participants will learn how to
develop an accountability leadership
program for building and sustaining a
culture of performance excellence, as
well as how to reinforce accountability
with performance expectations. Presenters
will share strategies for performing a
diagnostic assessment of current culture
and developing recommendations for
necessary reliability culture interventions.
Track 2
“The Amazing Race” for Patient
Throughput Improves Hospital
Efficiency Elizabeth B
Vicki LoPachin, MD, Medical Director,
North Shore University Hospital,
Manhasset, NY
Success under health care reform will require
a firm grasp of processes that effect efficacy
and improve operational performance.
Dr. LoPachin will demonstrate how North
Shore University Hospital employed a
structured team approach to streamline
patient throughput, promote the use of
evidence-based practice protocols and
minimize variability in care processes, thus
dramatically improving operational efficiency.
She will describe the methodology used in
planning the program, how baseline length
of stay, excess days, and denial data was
prioritized to identify the DRGs where the
greatest opportunity for improvement
existed. You’ll see how combining
operational, clinical, financial processes
will improve hospital outcomes and better
align organizations with a common goal
to improve quality and create capacity
while controlling cost. And better yet,
the organizational structure used in the
“Amazing Race” model can be replicated
by any hospital for addressing length of
stay/excess day issues or any other
complex interdisciplinary issue—all without
any additional resources.
11
Monday, July 18th
Track 3
Engagement
Advanced Approaches to Primary
Care in an Era of Reform
Elizabeth C
Craig Holm, FACHE, Senior Vice
President, Health Strategies & Solutions,
Inc., Philadelphia, PA and Martin Lipsky,
MD, Regional Dean, University of Illinois
College of Medicine at Rockford,
Rockford, IL
As the debates about health care reform
dominated political discourse in 2010, the
elephant in the room was that the
foundation for successful reform must be a
robust primary care infrastructure. Health
care organizations are facing the daunting
challenge of building a robust network of
primary care physicians under very dire
circumstances, including a rapidly evolving
commercial, non-government payor
environment that is in some ways far
more advanced than Medicare initiatives
embedded in reform legislation. While a
major component of the primary care
challenge for health care organizations
relates to recruitment, equally important
will be taking proactive and innovative
measures to create a new role for primary
care within provider organizations and
establishing and executing new standards
for patient care interactions, care
management, accountability for outcomes,
quality, and health status as never before.
In this session, successful approaches for
primary care physician recruitment and
retention will be discussed along with
approaches for proactively managing the
changing role of primary care providers.
Case studies will be used to illustrate real
world approaches for redefining the role
of primary care providers for optimal
positioning under health care reform.
Track 4
Creating a Culture of
Health and Healing
The Human and Organizational
Impact of Creating an Authentic
Caring Culture
Elizabeth D
Mina Ubbing, President and CEO,
Fairfield Medical Center, Lancaster, OH;
Ann Foss-Durant, MSN, RN, Director of
12
Caring Services Integration, Kaiser
Northern California Regional Patient Care
Services, Oakland, CA; and Bruce Cryer,
President and CEO, HeartMath, Boulder
Creek, CA. Moderated by Todd Linden,
President and CEO, Grinnell Regional
Medical Center, Grinnell, IA
This panel will discuss the scientific
research, organizational benefits, and
bottom line impact of creating an
authentic caring environment within health
care. Creating such an environment is key
to creating a culture of health and healing
for both patients and caregivers. This
alignment has a vital impact on the delivery
of care and the overall healing experience.
Results, experience and practical
applications will be discussed looking at the
daily operations and impact of integrating
HeartMath tools and technologies into the
clinical setting. This information will be
furthered anchored by return of investment
data on health care costs savings, lost
time and staff and patient satisfaction.
Track 5
Keys for Success—Clinical
Integration and Positioning for
Accountable Care
Elizabeth F
Hans G. Wiik, FACHE, MPH, MHA, RPh,
President and CEO, Centura integrated
Physician Network, Louisville, CO and
David Richard Ehrenberger, MD, CMO,
Avista Adventist Hospital and Centura
integrated Physician Network, Louisville, CO
This session will outline the structural
model and success factors for a clinically
integrated network of 21 independent
multi-specialty medical practices and
providers, including a large Federally
Qualified Health Center, which has
significantly improved patient outcomes,
while also improving financial
performance with ACO positioning for
new payment models on the horizon. The
model focuses on the missing ingredients
for population health management by
placing primary care at the forefront, and
integrating specialty care in new models
of health care delivery. Participants will
understand the importance of validated
clinical data at both the network and
provider level with insights as to why a
robust clinical data warehouse is
essential. Additionally, the presenters will
describe how quality is managed at the
network, practice and provider level and
how quality metrics for ACO contracting
for payers and employers are used for
documenting results and value. Finally,
the presenters will explore the leadership
and governance needed for long term
success in pursuit of the IHI’s triple aim.
Track 6
Navigating to Value-based
Accountable Care: A Unique GPS
for Destination Success
Elizabeth G
Valinda Rutledge, Chief Executive
Officer, CaroMont Health, Gastonia, NC;
Jan Mathews, RN, MPHA, CPHQ, NEA,
BC, AVP, Quality Management, CaroMont
Health, Gastonia, NC; and Mary Hassett,
President, Integrations, Inc., Greenville, SC
This session focuses on one successful
organization’s itinerary for achieving valuebased, accountable care. CaroMont Health
has revved up the engine by using its
size, initiative, agility and innovation to out
maneuver competitors on an accelerated
journey toward value-based care. You’ll
learn about CaroMont’s unique approach
to identify the key coordinates, locate the
right partners, and navigate the multiple
terrains that stand between the rhetoric
and actionable success. Patterning their
approach after today’s GPS receivers,
CaroMont is engaging multi-channel
relationships, payment and delivery models
to reach their desired destination. You’ll
understand why it’s critical to include
‘competency-enhancing’ partners, and
how to do it in mutually beneficial ways—
leveraging new proprietary systems to
enhance clinical care coordination,
optimize resource utilization, manage
population health, quantify projections,
and offer systematic approaches and
technologies that go beyond the
competencies (and available capital) in
most health systems. This session
provides a driver’s seat view of the
milestones and potholes including
garnering one of the few bond rating
upgrades in the industry.
Monday, July 18th
Track 7
Leveraging Information
Technology and Engaging
Physicians for Improved Clinical
Quality, Patient Safety and a
Superior Patient Experience
Elizabeth H
Thomas C. Balcavage, VP/CIO, Kennedy
Health System, Cherry Hill, NJ; Linda
Carrick, CNO, Kennedy Health System,
Voorhees, NJ; and Patrick J. Rossignol,
Principal, Deloitte Consulting, LLP, New
York, NY
Kennedy Health System has embarked on
one of the most complex projects in its
history, a Clinical Transformation Project
and EHR implementation across all three
Medical Centers. The project’s goals are
twofold—to deliver value by improving
financial and clinical performance along
the care continuum and to create an integrated network of care where Kennedy’s
relationship with its affiliated physicians
and clinical workforce are strengthened
alongside its relationship with patients
who will experience improved clinical
quality of care and a more consistent and
coordinated experience across the three
hospitals. Participants will learn about the
organizational characteristics and
processes needed to complete a successful rapid implementation. Presenters will
demonstrate the benefit of using a quality
assessment toolkit to drive workflow and
EHR design in order to achieve enhanced
quality and patient safety, and share
techniques for engaging the community
physician via HIE strategies in order to
improve community health via access to
comprehensive patient data. Additionally,
participants will learn strategies to engage
physicians in the development of clinical
content in order to deliver a higher quality,
more consistent patient experience.
12:00–2:00 pm
2:00–3:30 pm
Presentation of Circle of Life
Awards® and Keynote
Presentation
How to Lead a SWITCH
Manchester Ballroom
Chip Heath, New York
Times, BusinessWeek,
and Wall Street Journal
Best-Selling Author of
Made to Stick and
Switch: How to Change
Things When Change is Hard
Why do some big changes happen easily
while many small changes prove
impossible? The answer hinges on some of
the most fascinating findings in psychology.
Building on this research, Heath will reveal
a simple, 3-part framework that will help
you change things in tough times, whether
the change you seek is at work, at home,
or in society. All of us have things we want
to change—in our families, our businesses,
and our communities. But where do you
start? And don’t people resist change?
This presentation will explore some
reliable ways to make change efforts stick.
Book Signing with
Ian Morrison
Exhibit Hall Bookstore
(Douglas Pavilion)
Leading Change in Health
Care: Building a Viable
System for Today and
Tomorrow
Dr. Fareed Zakaria is widely respected for
his ability to spot economic and political
trends around the world. His columns,
cover stories, and international news
programs—on subjects ranging from
globalization and emerging markets to
the Middle East and America’s role in the
world—reach millions of readers and
viewers weekly who seek smart analysis
and civil conversation about the big ideas
and global challenges of our time. In this
presentation, drawn from his TIME cover
story, Dr. Zakaria proposes that with
changes in technology, global competition,
and innovation, we're in the midst of a
structural shift, one that poses huge new
challenges to the average American job,
pressures the average American wage,
and endangers the average American
Dream. Dr. Zakaria argues that the only
way to fix this is for the left and right to
come together, cut spending, pare down
entitlements, open up immigration for
knowledge workers, rationalize the tax
code—and then make large investments
in education and training, research and
technology, innovation and infrastructure.
6:30–8:30 pm
Circle of Life
Awards®
The Circle of Life Awards
recognize innovation in
palliative and end-of-life care.
3:30–4:00 pm
Break
4:00–5:30 pm
12:00–1:00 pm
Fareed Zakaria, Host of
CNN’s Fareed Zakaria
GPS, Editor-at-Large at
TIME, and a Regular
Columnist for
The Washington Post
Lunch
Presentation of the
AHA-NPSF Comprehensive
Patient Safety Leadership,
AONE Nurse Manager and
AHA Health Care System
Reform Fellows and Keynote
Presentation
Restoring the American Dream
Manchester Ballroom
Gala
Reception
on the
USS
Midway
Buses will run continuously between the
USS Midway and the Manchester Grand
Hyatt between 6:15 pm and 8:30 pm.
Buses will depart from hotel from the
Kettner Drive exit, near Redfield’s Lounge
in the Seaport Tower on the Ground Level.
The Midway is located a half-mile from
the Manchester Grand Hyatt. To walk to
the Midway, exit from the back of the
Hyatt and make a right on the boardwalk.
Follow the boardwalk to the Midway.
Attire for the Gala is business casual.
Attendees are advised to wear
comfortable shoes (no high heels) as the
decks are uneven throughout the ship.
Please be sure to bring your ticket for
entry to the event.
13
Tuesday, July 19th
Tuesday, July 19th
7:00–8:15 am
7:00–8:15 am
Sunrise Sessions
Continental breakfast provided.
Working Together for Results:
Community Collaboration and
Community Health
Elizabeth F
Jackie Brown, Director of Emergency
Services, Providence St. Peter Hospital,
Olympia, WA; Mark Gestring, MD,
Medical Director, Kessler Trauma Center,
University of Rochester Medical Center,
Rochester, NY; Connie Kerrigan, RN,
BSN, Manager of Community Nursing,
Parkview Health, Fort Wayne, IN; and
Joy Tapper, Executive Director, Milwaukee
Health Care Partnership, Milwaukee, WI;
Moderated by Chandler M. Ralph,
President/CEO, Adirondack Medical
Center, Saranac Lake, NY and member of
the AHA NOVA Award Committee
Hospitals and health systems not only take
care of patients but also of communities—
and, in so many proactive ways, can
help improve the health status of both.
Learn from the 2011 AHA NOVA Award
recipients how they’ve developed effective,
collaborative programs and why these
programs have been successful.
Tools to Improve Quality and
Achieve Equity: System and
Provider-Based Strategies
Elizabeth G
Joseph R. Betancourt, MD, MPH,
Director, Disparities Solutions Center,
Senior Scientist, Institute for Health Policy,
Director, Multicultural Education,
Massachusetts General Hospital and
Associate Professor of Medicine, Harvard
Medical School, Boston, MA
The Institute of Medicine Reports
“Crossing the Quality Chasm” and
“Unequal Treatment” highlight the critical
nexus between improving quality, achieving
equity, and eliminating racial and ethnic
disparities in health care. Combined, they
provide a blueprint for addressing
disparities that can only be achieved if a
concerted, coordinated effort towards
health systems change can be achieved.
These issues have taken on greater
14
importance with new Joint Commission
standards and National Quality Forum
measures focused on disparities and
cross-cultural communication, as well as
new disparities provisions in the Patient
Protection and Affordable Care Act. This
session will provide an overview of the
key issues related to improving quality
and achieving equity, and highlight two
innovative programs to address them: the
Disparities Leadership Program, a yearlong, distance learning, executive
education program focused on building
skills to identify and address disparities;
and Quality Interactions, a portfolio of elearning programs designed to strengthen
the capacity of health care providers and
frontline staff to communicate more
effectively in cross-cultural encounters.
Hospital Association’s (AHA) ongoing
mission to improve the health of patients
and communities, AHA introduces the
Physician Leadership Forum—a new way
for physicians and hospitals to advance
excellence in patient care. Through the
Physician Leadership Forum, the AHA will
work closely with the medical community
to identify best practices and deliver valuebased care. The initiative also offers
physicians an opportunity to participate in
AHA’s policy and advocacy development
process while preparing to collaboratively
lead the hospitals of the future. Hear about
the work of the Physician Leadership
Forum and how you can participate.
8:30–9:45 am
Educational Tracks
Health Reform: Payment Systems,
Quality Reporting, ACOs and
ICD-10 as a Strategic Enabler
Elizabeth H
Nelly Leon-Chisen, RHIA, Director,
Coding and Classification, American
Hospital Association, Chicago, IL
Attend this session to learn how ICD-10
will enable higher quality information for
measuring health care service, quality
and safety. Evaluate evolving health care
delivery models such as ACOs, Medical
Homes and examine the operational
impact and opportunities of ICD-10 and
payment reform initiatives. Learn steps to
prepare your organization for payment
initiatives linked to potentially preventable
admissions, complications, readmissions,
and other preventable events.
7:00–8:15 am
AHA Physician Leadership
Forum Launch
Breakfast will be provided.
Elizabeth A
Rich Umbdenstock, President and CEO,
American Hospital Association,
Washington, DC; John Combes, MD,
Senior Vice President, American Hospital
Association, Chicago, IL; and William F.
Jessee, MD, FACMPE, President and
CEO, Medical Group Management
Association, Englewood, CO
As health care changes, physicians and
hospitals are facing greater than ever
needs to collaborate and work as a
coordinated team to provide care to their
communities. As part of the American
Track 1
Implementing Sustainable System
Solutions: The Case of Surgical
Site Infection
Elizabeth A
Anne Marie Benedicto, MPP, MPH, Chief
of Staff & Executive Vice President of
Support Operations, The Joint Commission
and Vice President of Operations, Center
for Transforming Healthcare, Oakbrook
Terrace, IL; Alex Vandiver, Director,
Business Excellence & Master Black Belt,
Robust Process Improvement, The Joint
Commission, Oakbrook Terrace, IL;
Jan Kendrick, Master Change Agent,
Robust Process Improvement, The Joint
Commission, Oakbrook Terrace, IL; and
Guido Bergomi, Director of Project
Management, Master Black Belt, Quality
and Patient Safety Institute, Cleveland
Clinic, Cleveland, OH
Using Robust Process Improvement (RPI)
methods proven effective in other
industries can greatly accelerate a
hospital’s efforts to change and raise its
performance on such key patient safety
challenges as hand hygiene compliance,
hand-off communications, wrong site
surgery, surgical site infection and heart
failure hospitalizations. This presentation
highlights the hands-on experience of a
hospital, as part of a Joint Commission’s
Center for Transforming Healthcare
project, which utilized RPI methods and
Tuesday, July 19th
tools to tackle the issue of Surgical Site
Infection and design and implement
targeted, sustainable solutions for one of
health care’s toughest and most
persistent problems.
Track 3
Engagement
Strategies and Processes for
Creating Successful Physician
Engagement Models: A Case
Study Approach
Elizabeth C
Track 2
Improving Quality of Care and
Financial Performance in a
Complex Economic Climate
Elizabeth B
Marty Bonick, CEO, Jewish Hospital and
SVP, Operations, Jewish Hospital & St.
Mary’s Healthcare Louisville, KY and
Chris Drummond, Managing Director,
Wellspring+Stockamp, Huron Healthcare,
Chicago, IL
Hospitals must manage the impact of the
economic downturn while preparing for
reform’s changing payment models. With
the current state of the industry, it is
increasingly important that providers
ensure resources are utilized in the most
effective and efficient manner possible.
Jewish Hospital & St. Mary’s Healthcare
was experiencing years of operating
losses, increasing numbers of uninsured
and charity care patients, a deteriorating
commercial paying base, and an increase
in bad debt. In response, JHSMH
implemented a turnaround through
targeted expense reductions, supply chain
initiatives and long-term strategies to
improve operational standardization and
quality at the same time. This session will
demonstrate how to build out a strategy to
ensure optimal resource utilization in the
face of decreasing patient volumes.
Methods to ensure collaboration among
clinical staff regarding changes to supply
utilization and staffing patterns will also be
addressed. The session will also outline
the most effective ways to communicate
such change, while ensuring that longterm performance improvement initiatives
are measured and tracked consistently.
Peggy Naas, MD, MBA, Vice President,
Physician Strategies, VHA Inc.,
Chanhassen, MN
The challenges posed by health care
reform legislation have spawned a
renewed focus on the need for physicians
and hospitals to work together
collaboratively and seamlessly to deliver a
culture of care continuum defined by costeffective clinical excellence, evidencedbased medicine and patient satisfaction.
More than ever before, the “we’re all in
this together” attitude must prevail as the
industry shifts to a pay-for-performance,
bundled payment model that transverses
multiple care sites and requires increased
coordination of care to deliver high-quality
clinical outcomes and improved patient
satisfaction. The presenters will review
various emerging models of physician
engagement including service line comanagement, shared risk – ACOs and
employment, and clinical integration.
Participants will learn to evaluate their
organizations’ culture and identify which
payment model(s) would best fit within their
current care delivery model; understand
how to overcome potential barriers to
implementing a new model and how to
structure a model to suit their specific
needs; and create a leading practice
blueprint for a physician engagement plan
that will engage physicians in meaningful
collaborative conversations.
Track 5
Integrating Patient Care Delivery
Elizabeth F
William F. Jessee, MD, FACMPE,
President and CEO, Medical Group
Management Association, Englewood, CO
Integrating care delivery requires more than
just creating an organizational structure
that includes hospitals, physicians and
other clinicians. It requires re-engineering
the clinical work of that enterprise around
the patient. A number of tools—such as
the patient-centered medical home,
chronic disease management, lean
management methods, home-based
patient monitoring, e-visits, and others—
have proven to be useful in improving care
coordination, reducing the likelihood of
errors, and enhancing patient outcomes.
And yet, much more attention is currently
being focused on the organizational
structure of ACOs than on the operation
of those entities in achieving “accountable
care.” This session will provide actionable
information to help senior leaders move
beyond a focus on structure, to one in
which the function of the ACO is primary.
Dr. Jessee will analyze barriers to the
effective integration of clinical care
delivery and share specific tools for
improving the coordination and integration
of clinical services.
Track 6
Bundled Payment: The Next Step
in Improving Quality and
Reducing Cost
Elizabeth G
Rita E. Numerof, PhD, President, Numerof
& Associates, Inc., Saint Louis, MO
Promising to deliver a standardized set of
services for a fixed price with specific quality
guarantees will finally force care providers
to align their efforts to contain underlying
cost drivers. Attention to such issues as
overutilization, technology choices, and
inadequate coordination across the care
continuum can drive meaningful change in
cost and quality—but only if providers are
uniformly focused on these outcomes,
without the distortions caused by the
current fee-for-service approach. A
concurrent focus on development of a
differentiated clinical value case will
ensure a balanced approach that doesn’t
forgo quality and safety for the sake of
economic efficacy. This session will help
you prepare for bundled pricing with
strategies and approaches to:
• Examine current economic and clinical
value proposition, identifying strengths
and gaps
• Identify cost drivers in key services,
including clinical, technical, and
process factors, and create the
infrastructure to address these
15
Tuesday, July 19th
• Map out predictive care paths and
implement these across the continuum
of care to reduce variability in cost and
quality
• Collaborate with payers to move
reimbursement away from episodic care
Track 7
From Accountable Care to
Meaningful Use, Why Health
Information Exchange Is the
Linchpin
across the continuum, their records need
to follow. In this panel discussion, you’ll
hear how health systems are putting
aside competitive differences in order to
exchange patient data and improve
community health. In Baton Rouge,
Ochsner Health System developed a
secure web-based health information
exchange to connect with thousands of
physicians and ensure better care
coordination. Meanwhile, in Michigan,
several competing health systems have
come together to form Michigan Health
Connect. You’ll also gain a national
overview of HIE activity from CHIME.
One minute you’re a successful freelance
writer and businesswoman, mother of
four, and wife of Bob Woodruff, the newly
appointed co-anchor of ABC’s World
News Tonight. The next minute, your life
turns upside down when your husband is
severely wounded in a roadside bomb
attack in Iraq. As told in In an Instant, The
New York Times best-selling book about
their family’s difficult journey, Lee
Woodruff offers a frank and compelling
account of how their lives came together,
were blown apart, and then were
miraculously put together again, and how
they persevered with grit, but also with
humor, through intense trauma and fear.
The story offers a testament to strength
and grace during difficult times, conveying
a message of hope and healing, while
surviving a devastating crisis.
Elizabeth H
Chad Jones, AVP, Corporate Systems,
Ochsner Health System, New Orleans, LA
and Douglas Dietzman, Executive Director,
Michigan Health Connect, Grand Rapids,
MI. Moderated by Russell Branzell, VP,
Information Services and CIO, Poudre
Valley Health System, Fort Collins, CO
After decades of false starts, technologies
and public policy are finally converging to
make health information exchange not
just viable, but a business imperative.
Payment and other delivery system
reforms are forcing health care providers
of all kinds to become more integrated
and coordinated. As patients get care
10:00–11:30 am
Presentation of the AHA
NOVA Awards® and Keynote
Presentation
AHA NOVA Awards®
The American Hospital
Association NOVA Awards
honor effective, collaborative
projects focused on improving
community health status.
In an Instant: A Family’s Journey
of Love and Healing
Manchester Ballroom
Lee Woodruff, Author
and Contributing Editor,
Good Morning America
11:30 am
Summit Concludes
Lee Woodruff knows that
life changes in an instant.
Achieving Team-Based Health Care Delivery
11:30 am–5:00 pm
Elizabeth A
David Nash, MD, MBA, Founding
Dean, Jefferson School of Population
Health at Thomas Jefferson University,
Philadelphia, PA and leadership teams
from AtlantiCare Health System, Egg
Harbor Township, NJ; Marquette
General Health System, Marquette,
MI, and Brigham and Women’s
Hospital, Boston, MA
Care delivery is rapidly changing and
will require high performing teams to
deliver the next generation of care.
This session, co-sponsored by the
AHA’s Physician Leadership Forum
and the American Organization of
Nurse Executives, will feature leading
health care organizations discussing
16
innovative approaches to fostering
team-based care in the primary care
setting, at the inpatient bedside, and in
service line management. Join
leadership teams from Marquette
General Health System, AtlantiCare
Health System, and Brigham and
Women’s Hospital as they share their
approaches.
5:00–6:00 pm
Reception
Following the Achieving Team-Based
Health Care Delivery educational
session, please join your colleagues
for an informal networking reception
sponsored by the AHA’s Physician
Leadership Forum and the American
Organization of Nurse Executives.
To participate contact Bill Ladewski at
(312) 339-6567.
Hotel Map
Manchester Grand Hyatt
One Market Place, San Diego, CA
Summit
Mobile App
Help Desk
AHA NOVA
Award® Poster
Display
Educational
Tracks #1- 4
AHA Advocacy
Center
AHA Community
Connections
Educational
Tracks #5-7
Health Forum
Information Center
Audio Recordings
AHA-NPSF
Comprehensive
Patient Safety
Leadership
Fellows Gallery
Press Office
Buses Depart
for Gala
Reception
Keynote
Presentations
Exhibit Hall
Summit Registration
17
Exhibit Hall Map
Douglas Pavilion – Ground Level
Bookstore
Educational Poster Displays
Summit Partner Resource Tables
Exhibit Hall Schedule
Sunday, July 17
5:30–7:00 pm
Monday, July 18
7:00–8:15 am
10:15–10:45 am
12:00–2:00 pm
3:30–4:00 pm
Summit Partner Resource
Tables
• AHA Solutions, Inc.
Most WiredTM Survey
Visit the Most WiredTM booth to learn
about the results of the 2011 survey.
• Center for Healthcare Governance
Internet Stations
• Health Research & Educational Trust
(HRET)
Get connected and participate in the daily
DNV Executive Poll on the top issues
affecting the industry.
• Hospitals in Pursuit of Excellence
• Institute for Diversity in Health
Management
The poster displays at the 19th Annual
Health Forum/AHA Leadership Summit
showcase innovations that transform the
health care organization for high quality
and safety, efficiency and effectiveness.
Authors will be on hand to discuss their
posters. See page 20 for a listing of
poster displays.
18
Summit Registration
Bookstore
Browse books by Summit presenters
and other leading thinkers on health
care management and performance
improvement, as well as AHA Press titles.
Book Signing
with Ian Morrison
Monday, July 18
12:00–1:00 pm
Exhibit Hall Bookstore
Leading Change in Health
Care: Building a Viable
System for Today and
Tomorrow
List of Exhibiting Companies
Company
Booth Number
Aegis Health Group ...................................................................... 416
American Academy of Emergency Medicine................................ 115
American College of Surgeons (ACS) .......................................... 217
American Medical Group Association........................................... 316
Amerinet ....................................................................................... 600
AmerisourceBergen ...................................................................... 708
Anesthetix of TEAMHealth ........................................................... 307
Antimicrobial Copper .......................................................... 800 & 802
Aptium Oncology .......................................................................... 308
Balfour Beatty ............................................................................... 102
BioMedix ........................................................................................717
Bioquell, Inc. ................................................................................. 309
BoardVantage, Inc. ....................................................................... 707
Burwood Group, Inc............................................................ 513 & 515
CareTech Solutions, Inc. ............................................................... 406
CaringBridge................................................................................. 103
Centers for Medicare & Medicaid Services (CMS) ....................... 215
Centers for Medicare & Medicaid Services (CMS) ....................... 108
Covidien ........................................................................................ 819
Delphi Healthcare Partners .......................................................... 212
Dept. of Veterans Affairs (HRRO) ................................................ 714
Devenney Group Architects .......................................................... 117
Dimensional Insight ...................................................................... 812
DirectCall Transfer Center .............................................................818
DNV Healthcare ................................................................. 601 & 700
Draeger ......................................................................................... 300
ECRI Institute................................................................................ 608
Edgewater Technology ................................................................. 602
Education MIC, StrategicHealthSolutions, LLC ............................ 801
EmCare......................................................................................... 805
Emergency Excellence ................................................................. 208
Emergency Physicians Medical Group, PC .................................. 315
Fairview Pharmacy Services ........................................................ 206
GroupOne Services, Inc. .............................................................. 104
Halley Consulting Group............................................................... 501
Healthcare Management Systems, Inc. ........................................ 814
HealthLine Systems Inc. ............................................................... 412
HealthStream................................................................................ 811
HeartMath..................................................................................... 402
H&HN Hospitals & Health Networks ............................................. 407
Health Management Resources (HMR)........................................ 803
HealthTech Solutions Group ......................................................... 517
HealthTrust Purchasing Group ..................................................... 303
HIT Exchange Magazine .............................................................. 109
HP and Intel .................................................................................. 507
HyGreen, Inc................................................................................. 312
IPC–The Hospitalist Company ........................................... 607 & 609
Informatics Corporation of America.............................................. 613
Innerface Architectural Signing..................................................... 808
The Intensivist Group.................................................................... 413
J. A. Thomas & Associates ........................................................... 317
Juran Institute ............................................................................... 313
Kaiser Permanente ....................................................................... 112
Kaplan University School of Nursing ............................................ 606
Keane, Inc. .................................................................................... 100
Company
Booth Number
KidsHealth .................................................................................... 817
Kwalu, LLC.................................................................................... 514
MCN Healthcare ........................................................................... 213
MEDai, an Elsevier Company ...................................................... 703
MedSynergies............................................................................... 301
Midas+ Solutions .......................................................................... 816
Modern Healthcare ....................................................................... 617
Most Wired Survey ....................................................................... 407
National Center for Health Statistics............................................. 216
Nebraska Methodist College-Josie Harper Campus..................... 110
Nestle HealthCare Nutrition, Inc. .................................................. 702
NextGen Healthcare ..................................................................... 713
Northern Lights Systems Navigation, Inc. .................................... 516
Novaces ........................................................................................ 709
Novia Strategies/Novia Solutions.................................................. 612
Pacific Medical Buildings .............................................................. 101
Paragon Health ............................................................................. 209
Performance Management Institute (PMI) .................................... 807
Physician Wellness Services ........................................................ 408
PhysicianRPO............................................................................... 614
Playtime, LLC................................................................................ 415
Premier healthcare alliance .......................................................... 512
Premier Health Care Services, Inc. .............................................. 509
Press Ganey Associates............................................................... 706
ProAssurance ............................................................................... 202
Provista ......................................................................................... 200
Quantros, Inc. ............................................................................... 113
Quorum Health Resources (QHR)................................................ 214
Radisphere National Radiology Group ........................................ 302
RehabCare ................................................................................... 411
RL Solutions ................................................................................. 201
Samueli Institute ........................................................................... 400
Select Medical Rehabilitation Services......................................... 809
Sheridan Healthcare, Inc. ............................................................. 603
Siemens Healthcare ........................................................... 401 & 500
6Sigmatek, LLC ........................................................................... 107
Society of Chest Pain Centers...................................................... 207
Sodexo.......................................................................................... 806
Soyring Consulting........................................................................ 306
Specialists On Call........................................................................ 106
SpecialtyCare ............................................................................... 414
Stericycle, Inc................................................................................ 203
Strategic Programs, Inc. ............................................................... 616
Subway® ........................................................................................ 701
Sullivan, Cotter and Associates, Inc. ............................................ 503
TeamHealth ........................................................................ 409 & 508
Titan Emergency Group................................................................ 615
True North Custom Media............................................................. 109
University of Michigan-Center for
Professional Development....................................................... 715
The University of Tennessee ........................................................ 314
VCS – Vendor Credentialing Service, Inc. .................................... 712
VHA Inc .............................................................................. 403 & 502
VitalSmarts ................................................................................... 716
Walgreens..................................................................................... 813
19
The poster displays at the 19th Annual Health Forum/AHA Leadership Summit showcase innovations that transform the health
care organization for high quality and safety, efficiency and effectiveness. Authors will be on hand to discuss their posters.
Front Line Staff Deliver
Value: Disseminating
Evidence-Based Practices
Improves Clinical Outcomes
Kathi Barnes, MS, RN, CNS, NEA-BC,
CCRN
California Pacific Medical Center
San Francisco, CA
Aperture for Healing
John Boerger
Architect/Principal
The Design Partnership
San Francisco, CA
Co-author:
Marc Schweitzer
Architect
The Design Partnership
San Francisco, CA
Patient Access to
Ambulatory Services
Diana Browning
Chief Ambulatory Operations Officer
The University of Texas Medical Branch
at Galveston
UTMB Health System
Galveston, TX
Interactive Technology to
Improve Patient Satisfaction
Cathryn DeGraff Crookston, BSN
Emmi Solutions
Chicago, IL
A National US Telestroke
Delivery System: Patient
Characteristics and
Frequency of Thrombolytic
Therapy Delivery
Dr. Leonard DaSilva
Chief of Neurology
Specialists On Call
Westlake Village, CA
Optimizing Nursing Human
Capital: A Case Study
Therese A. Fitzpatrick, PhD, RN
Assay Healthcare
Libertyville, Illinois
Shifting the Focus of
Technology from
Transactional to
Transformational at the
Point of Care
Valerie Fong, MSN, RN
Senior Manager, Care Delivery Transitions
National Patient Care Services
Kaiser Permanente
Oakland, CA
Co-author:
Michelle R. Troseth, MSN, RN, DPNAP
Executive Vice President & Chief
Professional Practice Officer
Elsevier CPM Resource Center
Grand Rapids, MI
Improving Quality of Care
Using the Medical Home
Model at Safety Net Hospitals
Larry Gage
President
National Association of Public Hospitals
and Health Systems
National Public Health and Hospitals
Institute
Washington, DC
The Perfect Marriage:
Leveraging Resources;
The Transfer Center and the
Tele ICU Story
Transforming Leadership
through Management
Engagement
Emily Kao, RPh, MS
Associate Executive Director
North Shore University Hospital
Manhasset, NY
Co-authors:
Susan Somerville
Executive Director
Manhasset, NY
Andrea Restifo, RN, MPA
Associate Executive Director
Manhasset, NY
Vicki LoPachin, MD
Medical Director
Manhasset, NY
Sourcing, Screening,
Recruiting and Selecting
Healthcare Professionals for
Acute Care and Rehabilitation
Organizations
Joseph Marino
Senior Vice President
PPR Healthcare Staffing
Jacksonville Beach, FL
Leslee Gross, RN, MHCA
Director, Transfer Center
Baptist Health South Florida
Doral, Florida
Co-authors:
Ruth Stiehl, PhD, RN
Vice President, Clinical Quality
PPR Healthcare Staffing
Jacksonville Beach, FL
Co-authors:
Beth Willmitch, RN, BSN
Operations Director, eICU
Doral, Florida
Karen Gallagher
Vice President, Human Resources
Brooks Rehabilitation
Jacksonville, FL
Philipp Ludwig, MBA
Assistant Vice President, South Miami
Hospital
Doral, Florida
Comprehensive Stroke
Center Return on
Investment: Improved
Quality, Increased Patient
Volumes and Positive
Financial Performance
Louis Gidel, MD, PhD
Medical Director, TTC/eICU
Doral, Florida
Andrew Meade, MHA
Director, Neuroscience Service Line
St. Luke’s Episcopal Hospital
Houston, Texas
Co-author:
Sarah Livesay, MSN, RN, APRNc
Neuroscience Clinical Manager
St. Luke’s Episcopal Hospital
Houston, Texas
20
Applying Lean to Improve
Resource Utilization and
Help Increase Patient
Satisfaction
Doug Niedzwiecki
Chief Administrative Officer
UCLA Department of Neurosurgery
Los Angeles, CA
Co-authors:
Jean Stanley and Shana Padgett
ValuMetrix Services
Ortho Clinical Diagnostics
Raritan, NJ
Antoinette Anderson; Christine
Bartels; Myrna Gonzalez; Adrian
Ibarra; Brian Saffold; Rebecca Wilson
and Neil A. Martin, M.D.
Ronald Reagan UCLA Medical Center
Los Angeles, CA
Streamlining the Receipt
and Upload of Diagnostic
Images in a Clinic Setting
Doug Niedzwiecki
Chief Administrative Officer
Los Angeles, CA
Co-authors:
Jean Stanley
ValuMetrix Services
Ortho Clinical Diagnostics
Raritan, NJ
Antoinette Anderson; Christine
Bartels; Farzad Buxey; David Kon and
Neil A. Martin, M.D.
Ronald Reagan UCLA Medical Center
Department of Neurosurgery
Los Angeles, CA
Transforming Operations and
Ensuring Quality in Healthcare
Delivery: Our Lean Journey—
An Administrator’s
Perspective, Mississippi
Baptist Health System
J. Kempf Poole, RN, FACHE
Vice President, Ancillary & Support
Services
Administration
Mississippi Baptist Health System
Jackson, MS
Falls Prevention through
Multiple Levels of Care—
An Interdisciplinary Approach
Contact Area: Creating a
Culture of Health and
Healing/Integrating Care
Delivery
Deborah Cordes Porcelli, MS, OTR/L
Director of Therapy Services
Waverly Heights, LTD
Gladwyne, PA
Success Breeds Success
Rebecca Rufo DNSc RN CCRN, RHC
eICU® Operations Director
Resurrection Health Care, Resurrection
Medical Center
Des Plaines, IL
Co-author:
Sandra Bruce FACHE
President and CEO
Resurrection Health Care, Resurrection
Medical Center
Des Plaines, IL
CaroMont Health CLiC
Immediate Care
Olena Scarboro
Director, Marketing & Public Relations
CaroMont Health
Gastonia, NC
Risk Mitigation of Hospital
Acquired Infections Through
the Use of Antimicrobial
Copper Surfaces
Michael G. Schmidt, PhD
Professor and Vice Chairman
Department of Microbiology and
Immunology
Medical University of South Carolina
Charleston, SC
Use of a Tele-Neurology
Service to Increase Access
to Acute Stroke Care
Dr. Timothy Shephard
Vice President, Neuroscience
Bon Secours Virginia Health System
Richmond, VA
Value Based Purchasing:
A Matrix Model of the Value
Relationship between
Resource Spending &
HCAHPS Outcomes
Samantha Stalley, MHA
The Pennsylvania State University
State College, PA
Schaeffer Charles, MHA
State College, PA
David Lutz, MHA
State College, PA
Deirdre McCaughey, PhD, MBA
Assistant Professor, Healthcare
Management & Strategy
State College, PA
Anthony C. Stanowski
Vice President of Industry Relations
ARAMARK Healthcare
Philadelphia, PA
Continuing Education Credit
American College of Healthcare Executives (ACHE)
Health Forum is authorized to award up to 15.5 hours of pre-approved Category II (non-ACHE) continuing
education credit for this program toward advancement or recertification in the American College of Healthcare
Executives. Pre-Summit Workshop #3 participants can earn up to 3 Category I (ACHE Education) continuing
education credits for the workshop and 12.5 Category II (non-ACHE) credits for the remainder of the program.
Summit participants wishing to have their continuing education hours applied should indicate their attendance
when submitting application to ACHE for advancement or recertification.
California Board of Registered Nursing (CBRN)
Health Forum is provider approved by the California Board of Registered Nursing, Provider Number 12650 for
15.5 contact hours. Check with your state provider for reciprocity.
CEU forms are provided in your attendee packets and available at the registration desk in the Douglas Pavilion
Foyer. Completed forms should be placed in marked receptacles in the Manchester Ballroom Foyer or given to
staff at the registration desk or the Health Forum Information Center.
21
Platinum Underwriter
Covidien
ARAMARK Healthcare
Siemens Healthcare
51 Valley Stream Parkway
Malvern, PA 19355
888-826-9702
(Fax) 610-219-8276
www.usa.siemens.com/healthcare
Booth # 401 & 500
AA Siemens Healthcare is the first
integrated health care company to
bring together medical imaging and
therapy, laboratory diagnostics, and
health care IT solutions, supported
by consulting and services. As the
Integrated Healthcare Company, our
mission is to find answers to the
toughest questions facing health care
to help our customers deliver the
highest quality of care at the lowest
cost possible. And ultimately provide
more personal care for more patients.
Underwriters
Amerinet
2060 Craigshire Road
St. Louis, MO 63146
Charles Conroy, Vice President Marketing
[email protected]
www.amerinet-gpo.com
1101 Market Street
Philadelphia, PA 19107
800-909-7373
[email protected]
www.aramarkhealthcare.com
A ARAMARK Healthcare delivers
food, facility, and clinical technology
services that support the health care
environment and impact the entire
health care continuum—patient,
nurse, employee, physician, and visitor satisfaction; service excellence and
operational efficiency.
ASC Strategies
1300 West Lynn, Suite 107
Austin, TX 78703
512-479-6700
www.ascstrategies.com
ASC Strategies assists hospitals,
health systems and academic medical
centers to develop efficient and
profitable outpatient services, which
integrate the needs of physician,
hospital, patient and payer through
successful alignment strategies.
Booth # 600
As a leading national health care
group purchasing organization,
Amerinet collaborates with acute and
alternate care providers to create and
deliver unique solutions through
performance improvement resources,
guidance and ongoing support. With
better product standardization and
utilization, new financial tools
beyond contracting and alliances that
help lower costs, raise revenue and
champion quality, Amerinet enriches
health care delivery for its members
and the communities they serve. To
learn more about how Amerinet can
help you successfully navigate the
future of health care reform, visit
www.amerinet-gpo.com.
AA
22
AT&T
4022 Robinwood Circle
Bryant, AR 72022
Adena Handly, FHIMSS, CPHIMS, Director
of Marketing - Healthcare
501-257-9860
[email protected]
www.corp.att.com/healthcare
AT&T is committed to serving
technology needs across the
continuum of care—from patients to
physicians to providers. AT&T
delivers technology solutions that can
help transform the delivery of health
care, enhance operational efficiencies
and ultimately, improve the quality of
patient care.
AA
B. E. Smith, Inc.
9777 Ridge Drive
Lenexa, KS 66219
Doug Smith, MBA, MHA, President & CEO
877-802-4593
[email protected]
www.besmith.com
A Founded in 1978, B. E. Smith
is a full-service leadership solutions
firm for health care providers. B. E.
Smith’s comprehensive suite of
services includes Interim Leadership,
Permanent Executive Placements and
Consulting Solutions.
BioMedix
Sales
[email protected]
877-854-0014
178 East 9th Street
St. Paul, MN 55101
www.BioMedix.com
Booth #717
BioMedix™ provides the only
integrated suite of hardware, Health
Information Technology (HIT)
software, products and services.
PADnet™ Disease Management
System 2.0 is a turnkey collaborative
care program designed to help
specialists, Primary Care Physicians,
hospitals and health care systems
identify patients with vascular disease
as early as possible via PADnet™+
non-invasive vascular testing devices.
15 Hampshire Street
Mansfield, MA 02048
Wendell Raddatz
203-821-3244
Vice President, National Accounts, Covidien
Surgical Devices
[email protected]
www.covidien.com
Booth # 819
Covidien is a leading global
healthcare products company that
creates innovative medical solutions
for better patient outcomes and
delivers value through clinical
leadership and excellence. Covidien
manufactures, distributes and services
a diverse range of industry-leading
product lines in three segments:
Medical Devices, Pharmaceuticals
and Medical Supplies.
DNV Healthcare
Darrel Scott, FACHE, Senior Vice
President, Regulatory & Legal Affairs
400 Techne Center Dr., Suite 350
Milford, Ohio 45150-3710
[email protected]
513-388-4862 direct
(Fax) 513-947-1250
www.dnvaccreditation.com
Booth # 601 & 700
DNV Healthcare is the smarter choice
in hospital accreditation. Approved
by CMS in 2008. DNV is the only
accreditation program to integrate ISO
9001 quality management system.
Hospitals across the US are choosing
DNV for a more collaborative, quality
driven approach to accreditation.
Surveys conducted annually.
CareTech Solutions,
Inc.
901 Wilshire Drive, Suite 100
Troy, MI 48084
Jim Giordano, President and CEO
877-700-8324
(Fax) 248-823-0992
[email protected]
www.caretech.com
Booth # 406
AA CareTech Solutions, Inc., an
information technology and Web
products and services provider for
more than 180 U.S. hospitals and
health systems, creates value for
clients through scalable IT services
that contribute to improving patient
care while lowering health care costs.
From implementing supplemental IT
solutions to managing day-to-day IT
operations, CareTech offers hospitals
expert health information management
services across the entire patient data
lifecycle.
Draeger
David Karchner, Director of Perioperative
Marketing
IT Solutions
215-660-2266
[email protected]
www.draeger.com
Booth # 300
Draeger Medical solutions seamlessly
bring together innovative therapy,
patient monitoring, clinical software
applications and architectural systems
that provide caregivers with integrated
patient data at the point of care.
Halley Consulting
Group
HIT Exchange
Magazine
P.O. Box 118
Westerville, OH 43086
Robin Walters
Business Development Manager
614-428-6056
(Fax) 614-898-9226
[email protected]
www.halleyconsulting.com
735 Broad Street, Suite 708
Chattanooga, TN 37402
Jason Skinner, Chief Marketing Officer
800-624-7496
[email protected]
www.hitexchangemedia.com
www.truenorthcustom.com
Booth # 501
Booth # 109
Halley Consulting Group is a
physician practice management and
consulting firm that has been turning
around the financial performance of
medical practice networks since
1995. By applying proven principles,
tools and infrastructure, we help our
clients realize the true strategic and
operational potential of the medical
practices they own and operate.
HIT Exchange magazine covers the
health IT landscape from both
business and technology perspectives,
connecting health care executives
who set the course for their
organizations and the IT and clinical
leaders implementing these strategies.
HeartMath
HP and Intel
14700 West Park Avenue
Boulder Creek, CA 95006
Lisa Lehnhoff, Director of Marketing
831-338-8738
(Fax) 831-338-9861
[email protected]
www.heartmath.com
Booth # 402
HeartMath provides health care
leaders with tools and strategies for
managing stress and increasing
effectiveness in the face of their daily
challenges. Tools are based on two
decade’s of research in the areas of
stress reduction, health improvement
and performance enhancement.
H&HN Hospitals &
Health Networks
Booth # 407
Hospitals & Health Networks is
published by Health Forum, an
company. It is the leading hospital
management journal, according to a
national tracking survey of 3,800
health care executives, and has been
repeatedly recognized as the Magazine
of the Year by the American Society
of Healthcare Publication Editors.
H&HN enjoys high readership
among the senior executives in the
5,100-plus AHA member hospitals
and health systems, and among the
provider and payer organizations that
serve the health care market. Visit
H&HN online at www.hhnmag.com.
H&HN also publishes H&HN Daily.
AHA Associate Member
Booth # 507
HP and Intel are driving a
convergence of science, health care
and IT with transformational
implications. Together investing in
solutions that transform the way
health care is delivered: improving
the quality, value, and accessibility of
health care.
KPMG LLP (U.S.)
Ed Giniat, National Leader—
Healthcare & Pharmaceuticals
312-665-2073
www.us.kpmg.com/healthcare
A With deep industry experience,
insight and technical support,
KPMG Healthcare is a leader in
delivering a broad range of audit, tax,
and advisory services to health care
organizations across the country. We
help clients gain insight into
emerging issues, consider approaches
to balance risk and controls, improve
performance, and explore the
accelerating transformation within
the health care industry, both
domestically and globally.
1800 Harrison Street, 24th Floor
Oakland, CA 94612
Keith B. Paulsen, Sr. Communications
Consultant, Quality & Care Delivery
Excellence Brand Strategy,
Communications & Public Relations
Office: (510) 625-5667
Tieline: 8- (428)-5667
Cell: (510) 459-4108
[email protected]
www.kp.org
Booth # 112
Kaiser Permanente is committed to
helping shape the future of health
care through the focus on the total
health of our members and the
communities we serve.
AA AHA Associate Advantage Member
One Post Street
San Francisco, CA 94104
415-983-8300
www.mckesson.com
A McKesson Corporation, currently
ranked 15th on the FORTUNE 500,
is a health care services and
information technology company
dedicated to making the business of
health care run better. We partner with
payers, hospitals, physician offices,
pharmacies, pharmaceutical companies
and others across the spectrum of care
to build healthier organizations that
deliver better care to patients in every
setting. McKesson helps its customers
improve their financial, operational,
and clinical performance with solutions
that include pharmaceutical and
medical-surgical supply management,
health care information technology,
and business and clinical services.
For more information, visit
http://www.mckesson.com.
Leaders For Today, LLC
508-927-6890
38 Resnik Road, Suite 104
Plymouth, MA 02360
[email protected]
www.leadersfortoday.com
Jeff Souza, CEO
As a national and international leader
in interim and permanent health care
management staffing, Leaders For
Today connects our clients with the
highly qualified professionals they
need—when they need them. We
specialize in recruiting and placing
interim and permanent executives,
from managers to CEOs, who can fully
take charge of day-to-day operations.
Kaiser Permanente
155 N. Wacker
Chicago, IL 60606
Mary Grayson, Publisher
312-893-6817
www.hhnmag.com
A
Joan Hankin
HP
3000 Hanover Street
Palo Alto, CA 94304
email: [email protected]
phone: 650 224 3181
www.hp.com/go/stategov
McKesson Corporation
Marsh & McLennan
Companies
Myriam Carayannis
Strategic Solutions Group
1166 Ave of the Americas
New York, NY 10036
212-345-1076
(Cell) 347-523-2928
[email protected]
www.partneringimpact.com
Marsh & McLennan Companies is a
global team of professional services
firms providing advice and solutions
in risk, strategy and human capital:
Marsh, the insurance broker and risk
advisor; Guy Carpenter, the risk and
reinsurance specialist; Mercer, the
provider of human resource
consulting, outsourcing, and
investment services; and Oliver
Wyman, the management
consultancy.
MedSynergies
Julie Callahan, Marketing Communications
Director
909 Hidden Ridge Drive Suite 300
Irving, TX 75038
972-791-1224 ext. 1643
(Cell) 469-579-8045
(Fax) 972-819-0050
www.medsynergies.com
Booth # 301
MedSynergies partners with health
care organizations and physicians to
align their operations by providing
comprehensive service solutions.
Leveraging its experience in hospitalphysician alignment, MedSynergies
improves processes and optimizes
technology to enable hospitals and
physician practices to offer quality care.
Midas+ Solutions
Sales & Business Development
4801 E. Broadway Blvd., Suite 335
Tucson, AZ 85711
800-737-8835
[email protected]
www.midasplus.com
Booth # 816
With over 1,400 clients, Midas+
Solutions is the preferred health care
strategic performance management
partner. Midas+ partners out-perform
the median national hospital quality
scores for Value Based Purchasing
and pay-for-performance programs.
23
Most Wired Survey
Pfizer, Inc.
155 N. Wacker
Chicago, IL 60606
Suzanna Hoppszallern, Senior Editor, Data
& Research
312-893-6853
www.hhnmostwired.com
219 East 42nd Street
MS 219/3/5-5
New York, NY 10017
John Tara, Health Care Systems
212-733-3089
[email protected]
www.pfizer.com
Booth # 407
The annual Hospitals & Health
Networks Most Wired Survey and
Benchmarking Study examines how
health care organizations use
information technology to address
four key areas: Infrastructure, Business
and Administrative Management,
Clinical Quality and Safety (Inpatient/
Outpatient Hospital) and Care
Continuum (Ambulatory/Physician/
Community). Organizations whose
responses reflect “Core” development
across all four focus areas are Most
Wired. Three winners and three
finalists will also be selected for the
2011 Most Wired Innovator Award.
The study, first introduced in 1999,
also measures how the use of
information technology changes from
year to year and creates benchmarks
that hospitals leaders can use to
determine best practices.
Solutions, nurturing long-lasting
relationships with our clients is what
we do best. We have over 800 clients,
including health care networks,
hospitals, long-term care facilities and
more. RL Solutions is a global
company with offices in Canada, the
United States, Australia and the
United Kingdom.
Sullivan, Cotter and
Associates, Inc.
Brooke Gallagher, Marketing Director
200 West Madison, Suite 2450
Chicago, IL 60606
888-739-7039
[email protected]
www.sullivancotter.com
Booth # 503
Pfizer is committed to being a
global leader in health care by
providing access to safe, effective and
affordable medicines by partnering
with patients, providers, managed
care, world governments and
nongovernmental organizations.
A Sullivan, Cotter and Associates,
Inc. is an independent consulting firm
specializing in the assessment and
development of total compensation
programs, providing innovative
solutions for health care and not-forprofit organizations.
A
Samueli Institute
Sita Ananth, MHA, Director, Knowledge
Services
Samueli Institute
1737 King Street, Suite 600
Alexandria, VA 22314
703-299-4800
[email protected]
www.SamueliInstitute.org
Booth # 400
RL Solutions
Samueli Institute is a non-profit
research organization supporting
the scientific investigation of healing
oriented practices and environments
and their role in medicine and
health care.
Mike Etzinger, Director, Marketing
One Broadway, 14th Floor
Cambridge, MA 01242
416-410-8456 ext 315
[email protected]
www.rlsolutions.com
Booth # 201
AA RL Solutions designs cuttingedge health care software for patient
feedback, incident reporting and risk
management, infection surveillance
and claims management. At RL
A collection of short essays organized around
overarching themes on how to build viable
systems in health care finance and delivery.
Each of the essays will encourage you to
question the status quo and look at the details of
our delivery system a bit differently. It will inspire
you to renew the ideals and leadership
commitments you set for yourself and you and
your board will find plenty to chuckle about as Ian
skewers the often painful logic and convoluted
thinking behind our national health care policies.
His analysis offers lively starting points for
provocative and memorable discussions in board
rooms or around dinner tables.
Leading Change in Health Care
216 pages, 6" x 9", softcover
AHA Order Number: 108107
$36.00 (AHA members, $32.00)
VHA Inc
220 Las Colinas Blvd. East
Irving, TX 75039
www.vha.com
Booth # 403 & 502
A VHA is a national network of
more than 1,350 not-for-profit
hospitals and 28,500+ non-acute
health care organizations. VHA
delivers supply chain management
services to reduce the cost of health
care and creates regional and national
networks to help members solve key
clinical and operational challenges.
Reader Comments
“...gives us profound insights
into our dysfunctional health
‘system’ with wit, charm, and a
useful disregard for American
exceptionalism.”
— David Lansky, Ph.D., President
and CEO, Pacific Business
Group on Health, San
Francisco, CA
“...points out our follies and
inconsistencies with humor, but
always with a message that the work
of health care leaders is important.”
— Bill Noce, Chair, St. Joseph
Health System, Orange, CA
Order Today • 800-242-2626
www.HealthForum.com/AHAPress
24
Exhibiting Companies
8 Cadillac Drive, Suite 450
Brentwood, TN 37027
Pearson Talbert, Chief Development
Officer
615-665-4200
(Fax) 615-665-8500
[email protected]
www.aegisgroup.com
Booth # 416
A Aegis has established itself as
the trusted leader in hospital
business-development initiatives
that deliver quantifiable ROI.
From forming lasting relationships
with area employers to building
stronger relationships with
physicians, Aegis’ businessdevelopment initiatives reach more
than 60 health care organizations.
One Prince Street
Ryan A. O’Connor, MBA
Vice President, Membership and
Marketing
703-838-0033
(Fax) 703-548-1890
[email protected]
www.amga.org
Booth # 316
AMGA represents the nation’s
largest, most prestigious group
practices, integrated delivery
systems, hospital-based physician
groups and academic practices,
providing these organizations
with political advocacy, education
and networking, and quality and
benchmarking services.
Amerinet
American Academy
of Emergency
Medicine
555 East Wells Street, Suite 1100
Milwaukee, WI 53202-3823
Janet Wilson, Assoc. Exec. Dir.
800-884-2236
(Fax) 414-276-3349
[email protected]
www.aaem.org
Booth # 115
The American Academy of
Emergency Medicine (AAEM)
advocates that a hospital is best
served by a local independent
democratic group of Board
Certified emergency physicians.
American College
of Surgeons (ACS)
633 N. Saint Clair Street
Chicago, IL 60611
Laura Aumann, Senior Account
Executive
952-346-6285
(Fax) 952-346-6040
[email protected]
www.facs.org
2060 Craigshire Road
St. Louis, MO 63146
Charles Conroy, Vice President
Marketing
[email protected]
www.amerinet-gpo.com
Booth # 600
AA As a leading national health
care group purchasing
organization, Amerinet
collaborates with acute and
alternate care providers to create
and deliver unique solutions
through performance
improvement resources, guidance
and ongoing support. With better
product standardization and
utilization, new financial tools
beyond contracting and alliances
that help lower costs, raise
revenue and champion quality,
Amerinet enriches health care
delivery for its members and the
communities they serve. To learn
more about how Amerinet can
help you successfully navigate the
future of health care reform, visit
www.amerinet-gpo.com.
Booth # 217
A The American College of
Surgeons is dedicated to
improving the care of the surgical
patient and to safeguarding
standards of care in an optimal
and ethical practice environment.
A
AmerisourceBergen
1300 Morris Drive
Chesterbrook, PA 19087
Vicki Cooney, V.P., Health Systems
Marketing
[email protected]
www.amerisourcebergendrug.com
Booth # 708
A AmerisourceBergen is one of
the world’s largest pharmaceutical
services companies servicing
health care providers in the
pharmaceutical supply channel.
The company provides drug
distribution and related pharmacy
automation and professional
service solutions designed to
reduce costs, increase efficiency,
and improve patient outcomes.
Anesthetix of
TEAMHealth
P.O. Box 33058
Palm Beach Gardens, FL 33420
Robert Adderton, Sr. VP Practice
Development
561-799-3552 Ext 142
(Fax) 407-833-9775
[email protected]
www.anesthetix.com
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Aegis Health Group
American Medical
Group Association
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Booth # 307
Anesthetix of TeamHealth provides
comprehensive anesthesiology and
pain management services for
hospitals, surgery centers, pain
management groups throughout
the United States. Anesthetix of
TeamHealth has developed a
unique service platform sought
after by both health care providers
and health care managers.
Antimicrobial Copper
260 Madison Avenue, 16th Floor
New York, NY 10016
Adam Estelle, Project Engineer
212-251-7200
[email protected]
www.antimicrobialcopper.com
Booth # 800 & 802
Antimicrobial Copper is a whole
new category of touch surfaces. No
other material is proven to be more
effective in continuously killing
bacteria that cause infections.
25
Can you build
a distinct
competitive edge
in the cancer care
market? You can.
Talk to Aptium.
Bioquell, Inc.
Aptium Oncology
8201 Beverly Blvd.
Los Angeles, CA 90048
Francine Moskowitz, V.P. Business
Development
323-966-3483
(Fax) 323-966-3688
[email protected]
www.aptiumoncology.com
Booth # 308
A With demand for cancer care
expected to rise by 36% over the
next 10 years, there is no
programmatic opportunity greater
than oncology. Secure your future
with the company that has
delivered market-leading hospitalbased cancer programs for more
than 25 years.
101 Witmer Road, Suite 400
Horsham, PA 19044
Mark Hodgson, Regional Healthcare
Sales Manager
215-682-0225
[email protected]
www.bioquell.com
877-278-4862
www.aptiumoncology.com
Booth # 102
Represented at the Leadership
Summit by Balfour Beatty
Construction and Balfour
Resource Group, Balfour Beatty
companies deliver construction
management, medical equipment
planning, transition planning and
turn-key development services for
health care providers across the
United States.
Booth # 406
BIOQUELL provides room
sterilization equipment and
services that eliminate the
environment as a source of
nosocomial infections.
BIOQUELL’s EPA registered
product has demonstrated
reductions in incident rate for a
wide range of MDROs. The ability
to sterilize a room, including the
contents, provides the ICP a vital
tool preventing transmission.
AA CareTech Solutions, Inc., an
information technology and Web
products and services provider for
more than 180 U.S. hospitals and
health systems, creates value for
clients through scalable IT services
that contribute to improving
patient care while lowering health
care costs. From implementing
supplemental IT solutions to
managing day-to-day IT
operations, CareTech offers
hospitals expert health information
management services across the
entire patient data lifecycle.
BoardVantage, Inc.
1060 Marsh Road, Suite 110
Menlo Park, CA 94025
Mary DeFrenchi, V.P. Account
Management
650-614-6069
(Fax) 650-614-6099
[email protected]
www.boardvantage.com
Booth # 707
BoardVantage provides secure
portals and communications for
boards and leadership teams.
BoardVantage has proven track
record of innovation and meets or
exceeds the standards of the most
security-conscious IT departments
including those in major health
care organizations.
BioMedix
Sales
[email protected]
877-854-0014
178 East 9th Street
St. Paul, MN 55101
www.BioMedix.com
Booth #717
BioMedix™ provides the only
integrated suite of hardware,
Health Information Technology
(HIT) software, products and
services. PADnet™ Disease
Management System 2.0 is a
turnkey collaborative care
program designed to help
specialists, Primary Care
Physicians, hospitals and health
care systems identify patients with
vascular disease as early as possible
via PADnet™+ non-invasive
vascular testing devices.
burwoodgroup, inc.
26
901 Wilshire Drive, Suite 100
Troy, MI 48084
Jim Giordano, President and CEO
877-700-8324
(Fax) 248-823-0992
[email protected]
www.caretech.com
Booth # 309
Balfour Beatty
3100 McKinnon Street, 7th Floor
Dallas, TX 75201
Walt Massey, Vice President
214-468-4700
[email protected]
www.balfourbeattyus.com
CareTech Solutions,
Inc.
Burwood Group, Inc.
125 S. Wacker Drive, Suite 2950
Chicago, IL 60606
Chad Frisque, Business Development
Manager
858-336-0119
(Fax) 312-327-4601
[email protected]
www.burwood.com
Booth # 513 & 515
AA Recognized as leaders in the
health care industry, Burwood
aligns the business of health care
with information technology. Our
extensive background in advanced
health care IT delivery makes
Burwood Group an ideal
candidate to execute on the
requirements for delivering
advanced medical excellence.
CaringBridge
1715 Yankee Doodle Road, Suite 301
Eagan, MN 55121
Kimberly Morgan, Healthcare Marketing
Manager
651-789-5340
(Fax) 651-681-7115
[email protected]
www.caringbridge.org
Booth # 103
CaringBridge provides free
websites that connect people
experiencing a significant health
challenge to family and friends,
making each health journey easier.
Powered by generous donors,
CaringBridge websites offer a
personal and private space to
communicate and show support,
saving time and emotional energy
when health matters most.
Covidien
Centers for Medicare
& Medicaid Services
(CMS)
7500 Security Blvd (MS) C4-13-07
Baltimore, MD 21244
Bill Meierling, Exhibit Coordinator
202-690-8267
(Fax) 410-786-0330
[email protected]
www.medicare.gov
Booth # 215
The Centers for Medicare &
Medicaid Services (CMS)
national headquarters is located in
Baltimore, MD. The 10 regional
offices work with the contractors
who administer the Medicare
program and work with the states
who administer Medicaid,
SCHIP, HIPPA, and survey and
certification of health care
providers. CMS works closely
with the Social Security
Administration (SSA) to provide
information about Medicare to
beneficiaries applying for, or
currently receiving retirement or
disability benefits at local SSA
district offices.
Centers for Medicare
& Medicaid Services
(CMS)
7500 Security Blvd.
Baltimore, MD 21244-1850
Ethan W. Moore, Office of Public
Engagement, Partner Relations
Group
410-404-3879
[email protected]
www.cms.gov/EHRIncentivePrograms
Booth # 108
The Centers for Medicare &
Medicaid manages several critical
programs: Medicare, Medicaid,
and the State Children’s Health
Insurance program. Learn how
seniors and people with
disabilities can take advantage of
Medicare and its program
benefits. Medicare will have
information available about
Medicare and the New Law,
prescription drug coverage, extra
help for people with limited
income and assets, prescription
drug plans, retiree options, and
how to choose and join a drug
plan that meets your needs.
15 Hampshire Street
Mansfield, MA 02048
Wendell Raddatz
203-821-3244
Vice President, National Accounts,
Covidien Surgical Devices
[email protected]
www.covidien.com
Booth # 819
Covidien is a leading global
healthcare products company that
creates innovative medical
solutions for better patient
outcomes and delivers value
through clinical leadership and
excellence. Covidien manufactures,
distributes and services a diverse
range of industry-leading product
lines in three segments: Medical
Devices, Pharmaceuticals and
Medical Supplies.
Delphi Healthcare
Partners
170 Southport Drive
Morrisville, NC 27560
Charles Neal, VP, Business Development
800-662-5573
(Fax) 919-655-1330
[email protected]
www.delphihp.com
Booth # 212
We provide physician teams
which guarantee 24/7 specialty
coverage for ED On-Call
schedules. Delphi has 50+
Specialty Hospitalist programs,
mostly in Orthopedics, OB/Gyn
& General Surgery. Delphi also
implements Intensivist programs
which offer better management of
care, and resource utilization. All
of Delphi's programs improve
outcomes, increase the quality of
care, guarantee coverage and can
result in growth.
Dept. of Veterans
Affairs (HRRO)
1555 Poydras Street, Suite 1971
New Orleans, LA 70112
Darren Sherrard, Recruitment &
Marketing Manager
504-565-4900
(Fax) 504-565-4909
[email protected]
www.vacareers.va.gov
Department of Veterans Affairs
focuses on recruiting health care
professionals and students
Devenney Group
Architects
201 W. Indian School Road
Phoenix, AZ 85013
Abin Beaini, Executive Director
602-943-8950
(Fax) 602-943-7645
[email protected]
www.devenneygroup.com
Booth # 117
As a premier architectural firm
with over 48 years of specialized
health care experience, Devenney
Group Architects provides
innovative and functional
solutions, supporting the dynamic
needs of patients/providers, while
promoting satisfaction and
efficiency.
Dimensional Insight
60 Mall Road
Burlington, MA 01803
Ed O’Brien, Vice President, Healthcare
781-229-9111
(Fax) 781-229-9113
[email protected]
www.dimins.com
Booth # 812
Dimensional Insight offers
business intelligence solutions
that turn data into insight. The
Diver Solution™ allows decisionmakers across your organization to
access data quickly and intuitively.
DirectCall Transfer
Center
Booth # 714
A
throughout the US to provide
quality care veterans. Promoting a
diverse workforce and offering
excellent employment benefits,
scholarships and retention
initiatives, the VA is a leader in
health care.
5307 Lindbergh Drive
Omaha, NE 68110
Kerin Zuger, Director
402-306-0885
[email protected]
www.directcallTC.com
DNV Healthcare
400 Techne Center Drive, Suite 350
Milford, OH 45150
Darrel Scott, FACHE Senior Vice
President, Regulatory & Legal Affairs
513-947-8343
(Fax) 513-927-1250
[email protected]
www.dnvaccreditation.com
Booth # 601 & 700
A DNV Healthcare is the
smarter choice in hospital
accreditation. Approved by
CMS in 2008. DNV is the only
accreditation program to integrate
ISO 9001 quality management
system. Hospitals across the US
are choosing DNV for a more
collaborative, quality driven
approach to accreditation.
Surveys conducted annually.
Booth # 818
DirectCall is a cost effective
solution to the frustrating maze
of phone calls it can take to get a
patient transferred from one
facility to another. We streamline
the transfer process through a
single customer service conduit,
decreasing lost referrals and
system leakage.
27
OTING
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PR
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ll a b o r a ti v e
Ap
Draeger
David Karchner, Director of
Perioperative Marketing
IT Solutions
215-660-2266
[email protected]
www.draeger.com
Booth # 300
Draeger Medical solutions
seamlessly bring together
innovative therapy, patient
monitoring, clinical software
applications and architectural
systems that provide caregivers
with integrated patient data at the
point of care.
Find out more at booth #801
ECRI Institute
5200 Butler Pike
Plymouth Meeting, PA 19462
Glen Hall, Vice President, Sales
610-825-6000
(Fax) 610-834-1275
[email protected]
www.ecri.org
Education MIC,
StrategicHealthSolut
ions, LLC
10040 Regency Circle, Suite 150
Omaha, NE 68114
Rayna D. Roseby, Assistant Manager,
Education & Communication
402-779-8538
(Fax) 402-452-3334
[email protected]
www.strategies.com
Booth # 801
The Education MIC’s work on
behalf of CMS to educate
Medicaid providers, managed care
entities, beneficiaries, and others
about appropriate and accurate
billings for services under the
Medicaid program and about
quality of care issues affecting
Medicaid beneficiaries.
Emergency
Excellence
4241 Anthony Drive
Bethlehem, PA 18020
Stephen Wechsler, COO
877-700-3637
(Fax) 877-700-3639
[email protected]
www.emergencyexcellence.com
Booth # 208
Emergency Excellence can help
your emergency department
become a top performer. Our
services will help you to
implement best practices and
improve quality, performance,
and satisfaction: Performance
improvement services include:
• Benchmarking
• Consulting
• Dashboards/Analytics
• Patient Callbacks, Emergency
Center of Excellence
Booth # 608
Contact us at
[email protected]
ECRI Institute is an independent
nonprofit with more than 40
years of health care experience.
Our unbiased, evidence-based
research, information, and advice
help you address patient safety
challenges, procure safe, costeffective technology, and align
your capital investments with
your strategic technology needs.
Edgewater
Technology
20 Harvard Mill Square
Wakefield, MA 01880
John Flavin, Sr. Vice President
781-224-9067
(Fax) 781-246-5903
[email protected]
www.edgewatertechnology.com/
healthcare
Booth # 602
Edgewater Technology is a strategy
and technology consulting partner
to leading hospitals and integrated
health systems. We help client
organizations improve quality,
reduce costs and drive growth
across the spectrum of their
clinical, operational, financial
and research mission areas.
EmCare
1717 Main Street, Suite 5200
Dallas, TX 75201
Frank Boggio, Vice President of
Practice Development
[email protected]
www.emcare.com
Booth # 805
EmCare is the industry leading
provider of outsourced hospitalbased physician services for
Emergency Department,
Anesthesiology, Radiology/
Teleradiology and Hospitalist
services. Founded in 1972, EmCare
partners with more than 400 client
hospitals in 40 states and EmCare
providers treat more than nine
million patients a year. EmCare’s
success is based on its commitment
to quality physician leadership
backed with comprehensive
support programs that allow
providers to focus on patients
and quality clinical medicine
Emergency
Physicians Medical
Group, PC
200 Green Road, Suite 300
Ann Arbor, MI 48105
Amy Kerschbaum, Vice President,
Business Development
800-466-3764
(Fax) 734-995-2913
[email protected]
www.epmgpc.com
Booth # 315
An emergency medicine physician
practice dedicated to patient care
and building strong hospital
relationships. We operate at the
center of integrated health care
delivery, approach client hospitals
individually, and tailor our
services accordingly.
Fairview Pharmacy
Services
711 Kasota Avenue, SE
Minneapolis, MN 55414
Dick Schirber, Director of Marketing
and Consulting Services
612-672-7036
(Fax) 612-672-7523
[email protected]
www.fairviewrx.org
Booth # 206
28
Fairview Pharmacy Services, a
subsidiary of Fairview Health
Services, provides pharmacy benefit
management and consulting
services for health systems and a
full range of services for patients
including retail and specialty
pharmacy, medication therapy
management, and infusion services.
You have EHR questions.
GroupOne Services,
Inc.
250 Decker Drive
Irving, TX 75062
Shalan Watson, Sales Associate
546-648-5075
(Fax) 469-648-5088
[email protected]
www.gp1.com
Booth # 104
GroupOne Services Inc. provides
background screenings, salary
surveys, employment databases
and annual “bulk” sanction
research exclusively for health care
organizations.
Halley Consulting
Group
P.O. Box 118
Westerville, OH 43086
Robin Walters
Business Development Manager
614-428-6056
(Fax) 614-898-9226
[email protected]
www.halleyconsulting.com
Booth # 501
Halley Consulting Group is a
physician practice management
and consulting firm that has been
turning around the financial
performance of medical practice
networks since 1995. By applying
proven principles, tools and
infrastructure, we help our clients
realize the true strategic and
operational potential of the medical
practices they own and operate.
Healthcare
Management
Systems, Inc.
3102 West End Avenue, Suite 400
Nashville, TN 37203
Mike Freeman, Sr. Vice President of
Sales
615-844-7332
(Fax) 615-844-7499
[email protected]
www.hmstn.com
Booth # 814
A Healthcare Management
Systems, Inc. offers a complete
clinical and financial electronic
health record solution for
community hospitals including an
integrated ambulatory EHR and
EDIS solution. We have 27 years
of experience providing EHR
solutions to 680 community
hospitals across the U.S. and
Puerto Rico.
A
HealthLine Systems
Inc.
H&HN Hospitals &
Health Networks
17085 Camino San Bernardo
San Diego, CA 92127
Karyn Colon, Sales Contract
Administrator
858-673-1700, Ext 7211
(Fax) 858-673-9866
[email protected]
www.healthlinesystems.com
155 N. Wacker
Chicago, IL 60606
Mary Grayson, Publisher
312-893-6817
www.hhnmag.com
Booth # 412
HealthLine Systems offers
EchoEnterprise, a master provider
database. EchoEnterprise
eliminates redundant systems while
automating credentialing, medical
staff, quality management and
contact center activities. A thinclient solution that uses Microsoft
SQL platform, EchoEnterprise
increases operational efficiency,
reduces costs and enhances
productivity across the enterprise.
HealthStream
209 10th Ave S., Suite 450
Nashville, TN 37203
Jared Rathe, Regional Director,
Midwest
402-261-6757
[email protected]
www.healthstream.com
Booth # 811
A HealthStream improves health
care by assessing and developing
the people who deliver care. We
provide health care leaders with
valuable insights about HCAHPS/
patient experiences, workforce
challenges, physician relations, and
community perceptions. Customers
use our learning courseware,
including simulation, to improve
outcomes and save lives.
HeartMath
14700 West Park Avenue
Boulder Creek, CA 95006
Lisa Lehnhoff, Director of Marketing
831-338-8738
(Fax) 831-338-9861
[email protected]
www.heartmath.com
Booth # 407
Hospitals & Health Networks is
published by Health Forum, an
company. It is the leading hospital
management journal, according
to a national tracking survey of
3,800 health care executives, and
has been repeatedly recognized as
the Magazine of the Year by the
American Society of Healthcare
Publication Editors. H&HN
enjoys high readership among the
senior executives in the 5,100plus AHA member hospitals and
health systems, and among the
provider and payer organizations
that serve the health care market.
Visit H&HN online at
www.hhnmag.com. H&HN also
publishes H&HN Daily.
“We have
answers.”
— Tom Stephenson, CEO
To learn more about how we
solve it all, visit hmstn.com
or call (800) 383-3317.
Health Management
Resources (HMR)
59 Temple Place, Suite 704
Boston, MA 02111
Ellen Edwards, Sales/Project Manager
617-357-9876 Ext 210
(Fax) 617-357-9690
[email protected]
www.hmrprograms.com
Booth # 803
HMR® (Health Management
Resources™) is the nation's
leading provider of weight-loss
treatment programs to the
medical community. Since 1983,
HMR’s evidence-based weightmanagement programs have
produced ‘best in field’ outcomes.
Hospitals offering HMR can
expect to generate substantial
patient outcomes as well as
revenues from this model.
Booth # 402
HeartMath provides health care
leaders with tools and strategies
for managing stress and increasing
effectiveness in the face of their
daily challenges. Tools are based
on two decade’s of research in the
areas of stress reduction, health
improvement and performance
enhancement.
29
JURAN HEALTHCARE
Transforming Healthcare
One Hospital at a Time
$18 billion+, it is committed to
obtaining the best price for
clinically recommended products
and continuously evaluating and
improving its services to patients,
physicians and clinicians.
HIT Exchange
Magazine
We can help you:
1. Reduce waste and improve value
across service lines
͞Ǥ ǡ ơ
satisfaction
3. Reduce costs, improve margins
4. Improve ED, OR, Pharmacy, Imaging,
ƪ
5. Improve patient safety
Visit us at Booth 313 to discuss the
strategic and tactical application of our
universal methods—Quality, Safety, Lean,
Six Sigma, and Design for Six Sigma.
Jason Skinner, Chief Marketing Officer
800-624-7496
[email protected]
www.hitexchangemedia.com
Booth # 109
HIT Exchange magazine covers
the health IT landscape from
both business and technology
perspectives, connecting health
care executives who set the course
for their organizations and the IT
and clinical leaders implementing
these strategies.
www.juran.com
HP and Intel
HealthTech Solutions
Group
2745 Dallas Parkway
Plano, TX 75093
Paul Borda, Vice President, Business
Development
800-228-0647
[email protected]
www.ht-llc.com
Booth # 517
HealthTech Solutions Group has
developed a unique set of solutions
integrating software and services to
improve efficiency and effectiveness
of the revenue cycle process.
Joan Hankin
HP
3000 Hanover Street
Palo Alto, CA 94304
email: [email protected]
phone: 650 224 3181
www.hp.com/go/stategov
Booth # 507
HP and Intel are driving a
convergence of science, health
care and IT with transformational
implications. Together investing
in solutions that transform the
way health care is delivered:
improving the quality, value, and
accessibility of health care.
HyGreen, Inc.
HealthTrust
Purchasing Group
155 Franklin Road, Suite 400
Brentwood, TN 37027
Scott Young, Vice President, Sales
615-344-3361
[email protected]
www.healthtrustpg.com
Booth # 303
HealthTrust Purchasing Group
supports nearly 1,400 acute care
facilities, ambulatory surgery
centers, physician practices and
alternate care sites. With members’
annual purchasing volume of
30
3630 SW 47th Avenue, Suite 100
Gainesville, FL 32608
Brent Johnson, Vice President of Sales
877-574-9473
(Fax) 352-375-3133
[email protected]
www.HyGreenInc.com
Booth # 312
The HyGreen Hand Hygiene
System actively reminds busy
health care workers to wash their
hands and records all hand
washing events and patient-staff
interactions giving hospitals the
first comprehensive tool to
effectively monitor adherence to
hand hygiene protocols.
provider offering planning,
design, wayfinding, fabrication,
installation and maintenance.
IPC–The Hospitalist
Company
4605 Lakeshim Blvd.
North Hollywood, CA 91602
Todd Kislak, V.P. Marketing &
Development
888-447-2362
[email protected]
www.hospitalist.com
The Intensivist Group
Booth # 607 & 609
Booth # 413
IPC is the nation’s largest
outsourced hospitalist practice
group, serving over 300 hospitals
in 22 states. To learn more about
partnering opportunities with
IPC please visit our website:
www.hospitalist.com.
The Intensivist Group implements
intensivist programs in community
hospitals, delivering measurably
improved patient outcomes and
cost savings for hospitals. Through
careful medical staff integration
and strong alignment, we help
client hospitals succeed in today’s
climate of clinical and financial
accountability.
A
795 Ela Road, Suite 220
Lake Zurich, IL 60047
866-344-0543
(Fax) 866-344-3934
Jay Cowen, MD, President
[email protected]
www.theintensivistgroup.com
Informatics
Corporation of
America
1801 West End Ave., Ste. 1000
Nashville, TN 37203
Sandra Lillie, VP Sales & Business
Development
615-866-1500
(Fax) 615-460-1103
[email protected]
www.icainformatics.com
Booth # 613
ICA’s CareAlign™ Solution provides
a clinical intelligence engine
empowering HIEs to leverage
existing core systems to exchange
data to construct a longitudinal
patient record. CareAlign™ also
delivers provider/patient portals,
secure messaging, disease
management, interoperability,
EHR-lite and reporting tools.
Innerface
Architectural Signing
5849 Peachtree Road
Atlanta, GA 30341
Linda Hurley, Account Executive
770-921-5566
(Fax) 770-279-1327
[email protected]
www.innerfacesign.com
Booth # 808
INNERFACE Architectural
Signage can immediately make a
meaningful impact on the overall
management of your facility’s
signage program by applying our
years of experience in the signage
industry. INNERFACE offers a
complete line of services that fit
your project needs. We are a
turnkey signage and wayfinding
J. A. Thomas &
Associates
3715 Northside Parkway Suite 1-200
Atlanta, GA 30327
770-438-8537
[email protected]
www.jathomas.com
Booth # 317
A We help hospitals improve
their clinical documentation.
Our Compliant Documentation
Management Program® has
resulted in an average CMI
increase of 4-8%, improved
quality and patient safety scores,
and the right reimbursement
Juran Institute
555 Heritage Road, Suite 100
Southbury, CT 06488
Kevin Sullivan, Vice President of Sales
203-262-2646
(Fax) 203-267-3446
[email protected]
www.juran.com
Booth # 313
Since 1989, Juran has been
teaching and helping health care
providers improve clinical and
financial performance along the
continuum of patient care, by
removing wastes and redesigning
work systems, while responding
to changes in technology and
external requirements.
Kaiser Permanente
KidsHealth
1800 Harrison Street, 24th Floor
Oakland, CA 94612
Keith B. Paulsen, Sr. Communications
Consultant, Quality & Care Delivery
Excellence Brand Strategy,
Communications & Public Relations
Office: (510) 625-5667
Tieline: 8- (428)-5667
Cell: (510) 459-4108
[email protected]
www.kp.org
1600 Rockland Road
Wilmington, DE 19803
Jeffrey Santoro, Director, Marketing and
302-651-4106
(Fax) 302-652-4077
[email protected]
www.KidsHealth.org/mktg/intro
Booth # 112
A Kaiser Permanente is
committed to helping shape the
future of health care through the
focus on the total health of our
members and the communities
we serve.
Booth # 817
KidsHealth is the largest syndicator
of health information written
parents, kids, & teens. From
general health & development to
medical problems & diagnostic
tests (English/Spanish). KidsHealth
also produces licensable Clinical
Discharge instruction sheets.
MEDai, an Elsevier
Company
[email protected]
800-446-3324
www.MEDai.com
Booth # 703
MEDai provides sophisticated
data mining and predictive
analytic solutions used by the
health care industry for quality
improvement, prevention and
wellness, population health
management, operational
efficiency and cost management.
MedSynergies
Kwalu, LLC
Kaplan University
School of Nursing
225 W. Wacker Drive, Floor 7
Chicago, IL 60606
Lauren Jones, Manager of Business
Relationships
866-583-6765
(Fax) 800-788-4095
[email protected]
www.ku-enroll.com
Booth # 606
The Kaplan School of Nursing’s
online and campus-based
programs encourage critical
thinking skills and develop the
competencies required by today’s
top health care employers. Kaplan
offers the following online
programs: Master of Science in
Nursing (MSN) and RN-to-MSN
option with specializations in:
Nurse Administrator, Nurse
Educator, RN to BSN
Completion program.
1835 Savoy Dr. Suite 200
Atlanta, GA 30341
Mara Levin, Tradeshow Coordinator
678-463-0403
(Fax) 678-690-5582
[email protected]
www.kwalu.com
Booth # 514
Kwalu’s Virtually
Indestructible™ Wall Protection,
Seating, Tables and Casegoods
combine excellence in design with
unsurpassed longevity, resulting in
an industry only 10-year warranty
on construction and finish.
Manufactured from an impact
resistant finish, Kwalu’s products
are ideally suited to the most
challenging environments
AA
5933 West Century Blvd., Suite 500
Los Angeles, CA 90045
Larry Kaiser, Marketing Manager
631-824-5318
(Fax) 631-824-5429
[email protected]
www.keane.com/hsd
Booth # 100
Keane offers health care IT
solutions for hospitals, medical
centers, post-acute care and longterm care facilities with Keane
Optimum and Keane NetSolutions,
which help organizations increase
efficiency, reduce errors, meet
regulatory requirements, and
improve revenue cycle
management (RCM).
A
Booth # 301
A MedSynergies partners with
health care organizations and
physicians to align their
operations by providing
comprehensive service solutions.
Leveraging its experience in
hospital-physician alignment,
MedSynergies improves processes
and optimizes technology to
enable hospitals and physician
practices to offer quality care.
Modern Healthcare
360 N. Michigan Avenue
Chicago, IL 60601
Ilana Klein, National Advertising Sales
Director
312-649-5311
(Fax) 312-397-5510
[email protected]
www.modernhealthcare.com
Booth # 617
MCN Healthcare
Keane, Inc.
909 Hidden Ridge Drive Suite 300
Irving, TX 75038
Julie Callahan, Marketing
Communications Director
972-791-1224 ext. 1643
cell 469-579-8045
fax 972-819-0050
www.medsynergies.com
1777 S. Harrison Street, Suite 405
Denver, CO 80210
Pamela Gustafson, Exec. V. P.
800-538-6264
(Fax) 303-762-0774
[email protected]
www.mcnhealthcare.com
Booth # 213
A For over 24 years, MCN
Healthcare has been a leading
provider of regulatory compliance
solutions for health care
organizations. Health care
professionals around the globe
rely on MCN for policy
management software, compliantready templates, and email
notification of changes in
regulations.
Midas+ Solutions
Sales & Business Development
4801 E. Broadway Blvd., Suite 335
Tucson, AZ 85711
800-737-8835
[email protected]
www.midasplus.com
Booth # 816
With over 1,400 clients, Midas+
Solutions is the preferred health
care strategic performance
management partner. Midas+
partners out-perform the median
national hospital quality scores
for Value Based Purchasing and
pay-for-performance programs.
A Modern Healthcare is the
industry’s leading source of health
care business news, research and
information. We report on
important health care events and
trends, as they happen, through
our weekly print magazine,
websites, e-newsletters, mobile
products and events. To subscribe,
visit ModernHealthcare.com/
specialoffer
31
Most Wired Survey
155 N. Wacker
Chicago, IL 60606
Suzanna Hoppszallern, Senior Editor,
Data & Research
312-893-6853
www.hhnmostwired.com
Nebraska Methodist College
combines the strength of an
accredited institution with the
expertise of highly experienced
faculty. Our 120 years of
experience in Nursing and
Professional Health Sciences
provides a life-changing experience.
Visit www.methodistcollege.edu
for a list of academic programs
Booth # 407
The annual Hospitals & Health
Networks Most Wired Survey and
Benchmarking Study examines
how health care organizations use
information technology to address
four key areas: Infrastructure,
Business and Administrative
Management, Clinical Quality
and Safety (Inpatient/Outpatient
Hospital) and Care Continuum
(Ambulatory/Physician/Commun
ity). Organizations whose responses
reflect “Core” development across
all four focus areas are Most Wired.
Three winners and three finalists
will also be selected for the 2011
Most Wired Innovator Award.
The study, first introduced in
1999, also measures how the use
of information technology changes
from year to year and creates
benchmarks that hospitals leaders
can use to determine best practices.
National Center for
Health Statistics
3311 Toledo Road
Hyattsville, MD 20782
800-232-4636
[email protected]
www.cdc.gov
Booth # 216
The National Center for Health
Statistics (NCHS)is a unique
public resource for vital, health,
and health care information. As
the nation’s principal health
statistics agency, NCHS provides
statistical information to guide
actions and policies to improve
the health of the American
people. The National Center for
Health Statistics is the chief
statistical arm of the U.S. Public
Health Service as well as one of
the centers of the Centers for
Disease Control and Prevention.
720 N 87th St.
Omaha, NE 68114
Keri Willenborg, Education
Partnerships Officer
402-354-7044
[email protected]
www.methodistcollege.edu
32
Booth # 110
116 Chestnut Street, Suite 303
Red Bank, NJ 07701
Kevin Farley, National Account Executive
877-577-6888
[email protected]
www.novaces.com
Booth # 709
Nestle HealthCare
Nutrition, Inc.
12 Vreeland Road
Florham Park, NJ 07932
877-463-7853
www.nestlenutrition.com/us
Booth # 702
Nestlé HealthCare Nutrition, part
of Nestlé Health Science, offers
nutritional solutions for people
with specific needs related to
illnesses, disease states or the special
challenges of different life stages.
NextGen Healthcare
NOVACES moves beyond
traditional health care quality
improvement approaches and
solves clients’ toughest problems by
integrating the most effective tools
and methods, such as Lean Six
Sigma. Our integrated approach
to performance improvement,
SystemCPI, is proven to produce
the quality and financial
improvements that hospitals need.
Novia Strategies/
Novia Solutions
795 Horsham Road
Horsham, PA 19044
215-657-7010
(Fax) 215-657-7011
[email protected]
www.nextgen.com
13025 Danielson Street, Suite 250
Poway, CA 92064
Nancy Lakier, CEO
866-747-4200
(Fax) 858-486-6040
[email protected]
www.novia-inc.com
Booth # 713
Booth # 612
NextGen Healthcare is a leading
provider of integrated electronic
health record and practice
management systems, connectivity
solutions, and billing services
designed to serve the needs of
ambulatory practices and hospitals
of all sizes and specialty areas. Our
award-winning, certified solutions
help improve care quality and
increase operational efficiencies.
Novia Strategies provides
consulting services to health care
organizations in areas of cost
control, clinical practice, and
operations improvement. Novia
Solutions, an interim management
firm, provides experienced leaders
exclusively for hospitals.
Pacific Medical
Buildings
Northern Lights
Systems Navigation,
Inc.
3104 E. Camelback Road, # 123
Phoenix, AZ 85016
Paul Gorman, Vice President
[email protected]
www.northernlightsnav.com
Booth # 516
Nebraska Methodist
College-Josie Harper
Campus
Novaces
The mission of Northern Lights is
to improve the operational
effectiveness of health care
organizations by providing
advanced analytical consulting
services and products.
12348 High Bluff Drive, Suite 100
San Diego, CA 92130
Barry G. Weinbaum, Director of
858-794-1900
(Fax) 858-794-1910
[email protected]
www.pacificmedicalbuildings.com
Booth # 101
Pacific Medical Buildings, a San
Diego-based firm, has led the
industry in the development and
management of medical care
buildings for almost 40 years. The
firm has constructed 76 health
care facilities and owns and
manages more than 44 facilities
totaling about 3 million square
feet with more than 7,000
structured parking stalls. PMB
has offices in California, Hawaii,
Arizona, Nevada, Oregon,
Washington and Louisiana.
organizations that employ them.
We are national in scope, and
have wide-ranging expertise in
every aspect of behavioral health.
Paragon Health
620 N. Carroll Avenue, Suite 140
Southlake, TX 76092
Robert Moss, Senior Vice President
817-421-8700
(Fax) 817-421-8775
[email protected]
www.paragonhlth.com
Booth # 209
Paragon Health provides management & consulting services to
cardiovascular practices & hospitals
nationwide. Partnering with
thought leaders and prominent
institutions, Paragon is the leader
in Cardiovascular Program strategy,
assessment and development.
Performance
Management
Institute (PMI)
509 Forest Avenue, Suite 250
Portland, ME 04101
Michael Topchik, Director of Business
Development
207-518-6705
[email protected]
www.pmi-healthcare.com
Booth # 807
Performance Management
Institute and its web based product
RPM link strategy execution to
online performance monitoring,
benchmarking, and reporting
tools for rural hospitals across the
country. PMI leverages state of
the art technologies to aggregate
data across multiple perspectives
including finance, operations,
clinical quality, and satisfaction.
PMI provides management
consulting for executive leaders
and trustees to identify, monitor
and execute strategic objectives.
Premier Health Care
Services, Inc.
PhysicianRPO
600 Emerson Road, Suite 450
Saint Louis, MO 63141
Chris Shatzer, Vice President of Sales
866-425-6950
(Fax) 314-485-6625
[email protected]
www.physicianRPO.com
Booth # 614
PhysicianRPO provides health
care organizations with expert
management of all or part of its
provider recruitment process.
Organizations with small or no
recruitment departments will find
this customizable service saves
time and money while providing
quality physician hires and
demonstrable ROI.
Playtime, LLC
13310 James E. Casey Avenue
Englewood, CO 80112
Lindsey Ferguson, Business
Development Manager
303-962-7608
(Fax) 303-662-0254
[email protected]
www.playtime.com
Booth # 415
PLAYTIME is a premier provider
of indoor/outdoor play areas.
Our soft-sculptured foam products
are soft, safe, and easy to clean.
Designed to engage children, our
themed play areas help to reduce
anxiety and create a family
friendly environment in health
care facilities.
Premier healthcare
alliance
Physician Wellness
Services
5000 W. 36th Street, Suite 230
Minneapolis, MN 55416
Lisa LaMaire, Marketing & Business
Development Coordinator
320-223-7227
lisa.lamaire@workplacebehavioralsoluti
ons.com
www.physicianwellnessservices.com
Booth # 408
Physician Wellness Services
provides a coordinated,
comprehensive and confidential
suite of services—The Physician
EAP, Physician Intervention
Services, and training and
consulting—designed specifically
for physicians and the
A
2320 Cascade Pointe Blvd.
Charlotte, NC 28208
Premier Solution Center
877-777-1552
[email protected]
www.premierinc.com
Booth # 512
Premier is a performance
improvement alliance of more
than 2,400 U.S. hospitals and
nearly 70,000 other health care
sites working together to achieve
high quality, cost-effective care.
Owned by not-for-profit
hospitals, Premier maintains the
nation's most comprehensive
repository of clinical, financial
and outcomes information and
operates a leading health care
purchasing network.
332 Congress Park Drive
Dayton, OH 45459
Kelly McCall, Business Development
Associate
937-312-3684
(Fax) 937-312-3685
[email protected]
www.premierhcs.net
Booth # 509
Premier is your Emergency
medicine partner. Since 1987,
Premier has provided: quality
physicians, experienced
leadership, and excellent patient
satisfaction in the Emergency
Department. Visit our booth to
learn how we will improve quality
and delivery of care in your ED.
Press Ganey
Associates
404 Columbia Place
South Bend, IN 46601
800-232-8032
www.pressganey.com
Booth # 706
AA For 25 years, Press Ganey has
been committed to providing
insight that allows health care
organizations to improve the
quality of care they provide.
ProAssurance
1002 Deming Way
Madison, WI 53717
Kerry Kravik, Regional Vice President
800-279-8331
(Fax) 608-828-1149
[email protected]
www.proassurance.com
not getting what
you want from your
physician recruitment
department?
PhysicianRPO will help you
reduce costs, increase
productivity, and effectively
market positions and screen
and interview candidates.
Booth # 202
AA As a national leader in
medical professional liability
insurance, ProAssurance is
dedicated to treating you fairly
and helping you protect your
identity. Physicians and health
care entities trust us.
where e ver y thing falls into place
LEARN MORE: 866-425-6950
www.physicianRPO.com
Leadership Summit Booth 614
33
Provista
Quorum Health
Resources (QHR)
RL Solutions
202 Las Colinas Blvd.
Irving, TX 75039
Eleanor Waddell, Vice President
972-910-6688
(Fax) 972-910-6601
[email protected]
www.provistaco.com
105 Continental Place
Brentwood, TN 37027
Rick Drake, Senior Vice President
615-371-7979
(Fax) 615-371-4650
[email protected]
www.qhr.com
Mike Etzinger, Director, Marketing
One Broadway, 14th Floor
Cambridge, MA 01242
416-410-8456 ext 315
[email protected]
www.rlsolutions.com
Booth # 200
Booth # 214
Booth # 201
Provista’s group purchasing and
business solutions have proven
successful in meeting the cost
reduction goals of acute care
members nationwide. Through
Novation, Provista’s supply
contracting company, Provista
provides member access to the
most competitive, extensive
portfolio available. With nearly
$40 billion in purchasing power,
Novation not only commands the
best pricing available on products
and services, but also the
industry’s most favorable terms
and conditions.
QHR (Quorum Health
Resources) has provided consulting,
management and education
resources to hospitals and health
systems for three decades. QHR is
the seventh largest health care
management consulting firms in
the U.S. and the market leader in
hospital management, with nearly
150 current multi-year clients across
the U.S. A leader in continuing
education, the QHR Learning
Institute reaches more than 10,000
health care professionals each year.
AA RL Solutions designs cuttingedge health care software for
patient feedback, incident
reporting and risk management,
infection surveillance and claims
management. At RL Solutions,
nurturing long-lasting
relationships with our clients is
what we do best. We have over
800 clients, including health care
networks, hospitals, long-term
care facilities and more. RL
Solutions is a global company
with offices in Canada, the
United States, Australia and the
United Kingdom.
A
Radisphere National
Radiology Group
Quantros, Inc.
Break free from the
GPO commitment.
690 N. McCarthy Blvd., Suite 200
Milpitas, CA 95035
Sherita Muller, Account Rep. Manager
408-514-4826
(Fax) 408-957-3820
[email protected]
www.quantros.com
Booth # 113
Quantros is a leading software
and services provider for the
health care industry in the area of
safety and quality improvement.
With applications for
pharmacovigilance, infection
surveillance and clinical quality
and performance improvement,
Quantros offers a comprehensive
view of your clinical landscape.
23625 Commerce Park, Suite #204
Beachwood, OH 44122
Richard Dyke, Senior Vice President
Sales
216-255-5700, 866-437-7237
(Fax) 216-255-5701
[email protected]
www.radisphere.net
Booth # 302
Radisphere National Radiology
Group is a comprehensive on-site
and off-site provider that, due to
our specialized radiologists,
enables clients to improve
referring physician satisfaction,
increase referrals and revenue
while minimizing radiology
staffing and departmental costs.
RehabCare
• The most competitive and comprehensive
product and services portfolio
• No forced compliance through fees
or commitment
Enjoy the freedom to use
what you want – when you want it.
(888) 538-4662 | provistaco.com
34
680 South 4th Street
Louisville, KY 40202
Jen Humphrey, Marketing Coordinator
502-596-6530
(Fax) 502-596-4710
[email protected]
www.rehabcare.com
Booth # 411
At RehabCare we handle
everything in your hospital rehab
department -program development
designed to help you build census,
information systems to help
manage your outcomes and a team
of outstanding therapist hired by
our highly trained recruitment
managers—in the most effective,
cost-efficiency way.
Samueli Institute
Sita Ananth, MHA, Director, Knowledge
Services
Samueli Institute
1737 King Street, Suite 600
703-299-4800
[email protected]
www.SamueliInstitute.org
Booth # 400
Samueli Institute is a non-profit
research organization supporting
the scientific investigation of
healing oriented practices and
environments and their role in
medicine and health care.
6Sigmatek, LLC
Select Medical
Rehabilitation
Services
2455-C McMullen Booth Road
Clearwater, FL 33759
Terri Rines, Vice President Business
Development ACUTE & Post Acute
Services
321-246-0242
(Fax) 321-951-8641
[email protected]
www.selectmedicalcorp.com
1384 Prestbury Road
Concord, NC 28027
Steve Griffin, CEO
704-604-9470
(Fax) 336-458-9398
[email protected]
www.6sigmatek.com
Booth # 107
Lean health care training and
consulting.
Society of Chest Pain
Centers
6161 Riverside Drive
Dublin, OH 43017
Deb Koeppen, Director of Business
Development
419-560-7673
(Fax) 614-442-5953
[email protected]
www.scpcp.org
Booth # 207
Sheridan Healthcare,
Inc.
1613 N. Harrison Parkway, Suite 200
Sunrise, FL 33323
Terri Burgess, Director, Business
Development
954-838-2749
(Fax) 954-851-1775
[email protected]
www.sheridanhealthcare.com
The Society of Chest Pain
Centers is a process improvement
based nonprofit organization
dedicated to helping facilities
develop efficient methods of
caring for ACS and HF patients.
SCPC offers educational
opportunities and accreditation
programs based upon best
practices and protocols.
Booth # 603
A Sheridan Healthcare is the
single source solution for
providing complete hospital-based
physician services specializing in
Anesthesia, Emergency Medicine,
Neonatology and Radiology.
Sodexo
51 Valley Stream Parkway
Malvern, PA 19355
888-826-9702
(Fax) 610-219-8276
www.usa.siemens.com/healthcare
Booth # 401 & 500
Siemens Healthcare is the first
integrated health care company to
bring together medical imaging
and therapy, laboratory diagnostics,
and health care IT solutions, supported by consulting and services.
As the Integrated Healthcare
Company, our mission is to find
answers to the toughest questions
facing health care to help our customers deliver the highest quality
of care at the lowest cost possible.
And ultimately provide more
personal care for more patients.
AA
A
A Soyring Consulting is an
operational and managerial health
care consulting firm providing
customized and innovative
solutions for health care
organizations utilizing experience,
knowledge, and skill to provide
best practices and optimal results.
Specialists On Call
31200 Via Colinas, Suite # 203
Westlake Village, CA 91362
Clark Wells, Sr. Mgr, Marketing
Communications
323-767-4272
(Fax) 818-597-9629
A Sodexo Health Care is a
strategic partner to hundreds of
leading health care facilities in
North America, providing on-site
services and innovative solutions
that improve the patient
experience and outcomes in
hospitals and other health care
settings. Through the service
spirit, passion and expertise of
more than 27,000 employees, we
help make every day a better day
for millions of hospital patients,
their loved ones and friends,
medical and other hospital staff.
Our service solutions include
Clinical Technology Management,
Environmental Services, Facility
Solutions, Patient Dining, Visitor
and Staff Dining, Throughput
Solutions, Transport Services and
Retail Stores.
ZZZUDGLVSKHUHQHW
Booth # 106
Specialists On Call is the nation’s
leading provider of emergency
clinical telemedicine
consultations, providing hospitals
immediate 24/7/365 access to
board certified, fellowship trained
specialists via telemedicine. SOC
is Joint Commission-accredited,
delivering over 1,100 emergency
consultations each month for
hospitals nationwide.
3033 Fifth Avenue, Suite 410
San Diego, CA 92101
Roger Fry, Vice President, Sales
386-679-5573
(Fax) 760-754-8697
[email protected]
www.sodexousa.com
Booth # 806
Siemens Healthcare
880 21st Avenue N
Saint Petersburg, FL 33704
Brian Mullahey, Business Development
Manager
727-822-8774
(Fax) 727-822-8775
[email protected]
www.soyringconsulting.com
Booth # 306
Booth # 809
Select Medical Rehabilitation
Services is your provider of choice
for rehabilitation. We provide cost
effective Physical Therapy, Occupational Therapy and Speech Language Pathology services, therapy
staffing solutions, consulting and
management oversight from acute
care throughout the post acute
setting.
Soyring Consulting
0DNLQJ HYHU\
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Improve
Patient Satisfaction
SpecialtyCare
3100 West End Avenue
Nashville, TN 37203
Kim Guggino, Director of Sales
303-933-5945
(Fax) 303-648-4836
[email protected]
www.specialtycare.net
Booth # 414
A SpecialtyCare is the largest
provider of outsourced clinical
services in the nation, providing
highly trained clinicians, capital
equipment and supplies to more
than 525 hospitals including 160
open heart programs. Services
include perfusion, autotransfusion,
surgical assistants, minimally
invasive surgical support,
intraoperative neurological
monitoring, anesthesia support,
and sterile processing department
management.
Increase
Productivity
Implement
Cost Reduction
727.822.8774
soyringconsulting.com
35
Stericycle, Inc.
28161 N. Keith Drive
Lake Forest, IL 60045
Debra Gillmeister, Director of Marketing
847-943-6606
[email protected]
www.stericycle.com
Booth # 203
Stericycle services protect people
and reduce risk. Our service
portfolio focuses on compliance,
environmental best practices and
savings. Offerings include:
Integrated Waste Stream
Solutions, Rx Waste Compliance,
and Sharps Management Service
using Bio Systems reusable
containers.
Strategic Programs,
Inc.
600 S. Cherry Street, Suite 400
Denver, CO 80246
Rim Yurkus, President/CEO
303-389-9016
(Fax) 303-477-0509
[email protected]
www.strategicprogramsinc.com
Booth # 616
We improve workforce
effectiveness with client-specific
exit and Stay interviews and
retention analysis; engagement,
pulse, and on boarding surveys;
360 feedback. Our data-driven
solutions link to business
objectives with measurable results
Subway®
325 Bic Drive
Milford, CT 06461
Joanne Kilgore, Sr. Global Account
Manager
203-877-4281, Ext. 1729
(Fax) 203-783-7729
[email protected]
www.subway.com
Booth # 701
A Subway® Restaurants has a
successful presence in many major
hospitals serving healthy and
nutritious food. We offer flexible
food options for multiple day-parts
portable menu items, minimal
space, flexible floor plans and
dedicated headquarters support.
Sullivan, Cotter and
Associates, Inc.
200 West Madison, Suite 2450
Chicago, IL 60606
Brooke Gallagher, Marketing Director
888-739-7039
[email protected]
www.sullivancotter.com
Booth # 503
A Sullivan, Cotter and Associates,
Inc. is an independent consulting
firm specializing in the assessment
and development of total compensation programs, providing
innovative solutions for health care
and not-for-profit organizations.
TeamHealth
Add PROFITS
to your BOTTOM LINE
By adding a SUBWAY®
franchise to your facility
Stop by BOOTH 701 to find out
what hundreds of hospitals
and medical facilities across
the country already know . . .
Contact Joanne Kilgore
800.888.4848 x 1729
[email protected]
www.subway.com
36
265 Brookview Centre Way, Suite 400
Knoxville, TN 37919
800-818-1498
(Fax) 865-539-8010
[email protected]
www.teamhealth.com
Booth # 409 & 508
A TeamHealth provides hospitalbased clinical outsourcing services
to 540+ hospitals and other
health care groups in the areas
of emergency medicine, hospital
medicine, anesthesia, and pediatrics.
University of
Michigan-Center
for Professional
Development
Titan Emergency
Group
4311 Salisbury Road
Jacksonville, FL 32216
Chris Clough, Director of Business
Development & Marketing
904-332-4323
(Fax) 904-641-6638
[email protected]
www.titandoctors.com
2401 Plymouth Road
Suite A/B
Ann Arbor, MI 48105
Sandra Hines, Manager, Center for
Professional Development
734-647-7176
(Fax) 734-998-6148
[email protected]
www.interpro.engin.umich.edu
Booth # 615
Booth # 715
Titan Emergency Group is a
physician lead organization that
applies a disciplined, structured
approach towards emergency care.
Our staffing model uses formulas
and protocols to reduce
redundancies and waste, thus
serving our partners in a more
productive and timely manner.
These formulas enable Titan to
excel in the areas of quality,
efficiency and patient satisfaction.
Stop by our booth and find out
why we are the leading choice for
hospitals and physicians alike.
Lean and Six Sigma yield big
dividends when implemented
throughout the entire health care
enterprise. We have online and
classroom training in; Lean
Healthcare, Lean Business
Processes, Lean Supply Chain for
Healthcare and Six Sigma Green
Belt -Healthcare.
The University
of Tennessee
603 Haslam Business College
Knoxville, TN 37996
Lea Anne Law, Director
865-974-4162
(Fax) 865-974-4989
[email protected]
www.thecenter.utk.edu
True North Custom
Media
Jason Provonsha, Chief Sales Officer
423-266-3234
(Fax) 423-266-7960
[email protected]
Booth # 314
The University of Tennessee
Center for Executive Education is
a leader in management education
and business solutions,
distinguished for cutting-edge
research, thought leadership and
implementation focus.
VHA Inc
220 Las Colinas Blvd. East
Irving, TX 75039
www.vha.com
Booth # 403 & 502
A VHA is a national network of
more than 1,350 not-for-profit
hospitals and 28,500+ non-acute
health care organizations. VHA
delivers supply chain management
services to reduce the cost of
health care and creates regional
and national networks to help
members solve key clinical and
operational challenges.
VitalSmarts
682 River Bend Lane, Suite 100
Provo, UT 84604
Amy Baum
801-765-9600
(Fax) 801-765-0272
[email protected]
www.vitalsmarts.com
Booth # 716
An innovator in corporate
training and organizational
performance, VitalSmarts is home
to multiple training offerings,
including the award-winning
Crucial Conversations®, Crucial
Confrontations®, and Influencer
Training™. Each course improves
key organizational outcomes by
focusing on high-leverage skills
and strategies.
Booth # 109
Walgreens
True North Custom Media is a
fully integrated media company,
providing custom media and
branded content programs across
multiple marketing and communication platforms. True North
delivers relevant, engaging content
that connects hospitals and health
care systems to their communities,
referring physicians, employees,
and other key audiences. At True
North, our mission is to be your
best resource.
1417 Lake Cook Road
Deerfield, IL 60015
Katie Lestan, Divisional VP, Health
Systems
847-964-6413
[email protected]
www.walgreenshealth.com
VCS – Vendor
Credentialing
Service, Inc.
322 Spring Hill Dr., Suite A300
Spring, TX 77386
Heather Langley, Account Executive
972-679-6900
(Fax) 281-946-8300
[email protected]
www.vcsdatabase.com
Booth # 712
TeamHealth
enjoys a
97% client
retention rate.
Innovative.
Problem Solvers.
Partners.
EMERGENCY MEDICINE | ANESTHESIOLOGY
HOSPITAL MEDICINE | CLINICAL OUTSOURCING SERVICES
800.818.1498 | teamhealth.com
BOOTH LOCATION 409 & 508
12
6
Our doctors generate
R.V.U.s
per hour compared to a typical
E.R. doc's
Booth # 813
Tailored to each unique hospital
or medical facility and patient
population, Walgreens on-site
pharmacies and transition of care
programs are focused on
proactive, compassionate care that
maximizes adherence, improves
outcomes, and lowers costs.
A VCS is a no-cost solution for
health care facilities. As a realistic
risk management and complete
compliance partner, we help
increase safety, reduce liability and
drive compliance by controlling
vendors’ access, monitoring
behavior, and managing their
credentials.
www.titandoctors.com
A
37
Introducing the New Summit Mobile App
Lean and Six Sigma
Certifications from the
University of Michigan
Focusing the Power of Lean and
Six Sigma in Healthcare
Lean Healthcare
Lean Office
Lean Supply Chain for Healthcare
Six Sigma Green Belt Healthcare
Toyota Kata–Lean Operations
Management
InterPro.engin.umich.edu/Healthcare
To enhance your Summit experience, we’re offering a new mobile app to
put Summit information and resources at your fingertips. The mobile app
allows you to:
• View the complete Summit schedule
• Create your own custom Summit schedule
• View session handouts
• Take notes within session descriptions and export them to
your email
• Connect with other attendees through the messaging feature
• Connect with Sponsor and Exhibitor contacts
• View Summit poster display details
• Access HPOE performance improvement guides and reports
• View hotel and exhibit hall maps
• Connect with Social Media such as LinkedIn and read the
H&HN Summit blog
DNV Daily Executive Poll
In addition, each day the mobile app will offer an Executive Poll, the results
of which will be revealed during keynote sessions. Be sure to participate in
the daily DNV Executive Poll on the top issues affecting the industry.
Download the Complimentary App
• iPhone and iPod Touch devices: connect to the App Store on your
device and search “2011 Leadership Summit”
• Android Devices: connect to the Android Marketplace on your
device and search “2011 Leadership Summit”
• All other devices can use the Summit mobile website at:
http://hfsummit2011.quickmobile.mobi/ (note: a wireless internet
connection or access to your data plan from your mobile phone
carrier is required to use this feature)
3AFETY s 1UALITY s #OMPLIANCE
VENDOR #REDENTIALING 3ERVICE 6#3 offers
you a true no-cost program that simplifies
healthcare vendor compliance for both the
vendor and the healthcare facility. By storing,
tracking and maintaining the credentials of all
vendors who sell products or services to
healthcare facilities, 6#3 drives vendor
compliance. 6#3 then makes it easy for the
healthcare facility to track the various vendors
coming through their doors, including
complete vendor information such as visit
details. 6#3 benefits the healthcare company
by saving them costly and often inefficiently
spent administrative resources.
866.373.9725
www.VCSdatabase.com
38
Login information:
Username: Your Leadership Summit registration number
(located on your badge),
including the “LS-“ before the numbers
Password: Your last name
Messaging Feature
To check your messages, hit the Refresh button on the bottom left hand
corner of the messaging screen.
Visit the Summit Mobile App Help Desk in the Manchester Ballroom
Foyer on the 2nd floor for additional details on how to download and
use the app.
2012 Advance Registration Offer – Save $200
Health Forum and the
2012 Leadership
Summit
July 19-21, 2012 — San Francisco Marriott
Marquis, San Francisco, CA
Registration Information (please type or print clearly)
First Name ____________________________________________Last Name ___________________________________________________
Nickname to appear on badge _________________________________________________________________________________________
Professional Credentials (e.g., MD, RN) _________________________________________________________________________________
Title _____________________________________________________________________________________________________________
Organization Name _________________________________________________________________________________________________
Address __________________________________________________________________________________________________________
City, State, ZIP ___________________________________________________________________Country ___________________________
Phone________________________________________________Fax_________________________________________________________
E-mail ____________________________________________________________________________________________________________
Advance Program Registration
Advance registrants save a minimum of $200 off the regular 2012 registration rate.
Completed form and payment must be received by January 1, 2012.
2012 Advance Registration
AHA Member
$895
Nonmember
$995
Payment Method
Check or Money Order Enclosed (payable in U.S. funds to Health Forum; mail to address below)
Credit Card: To pay with a credit card, please register online at www.healthforum.com/LeadershipSummit
2012 Advance Registration Ends:
January 1, 2012
Mail form to:
Questions:
Health Forum
75 Remittance Drive
Suite #6876
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Connie Lang
312-893-6897
[email protected]
www.healthforum.com/LeadershipSummit
39

Corporate Underwriters - Health Forum Education

Transcription

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