September 15 Aspire Newsletter

aspire
Dear Venues,
Edition 3 | September 2015
Here we are in the third month of our new Aspire program – and already we’ve seen some outstanding results.
Special congratulations to all our September winners.
Big or small, your business needs to put excellence in customer service at the heart of everything you do. Every kind
of customer – whether they’re new, potential or existing – responds positively to outstanding service. It’s the way to
make sure they have a good experience at your venue – and then keep coming back!
When our Mystery Customers visit, they’re looking for examples of outstanding customer service and they’re keen
to reward some more lucky staff members in October.
A word on supplementary entertainment
We have had a few queries about the Supplementary Entertainment Standard in Gaming Rooms. The mystery
shoppers are looking for things such as magazines or newspapers, TV such as Fox Footy or other paid TV
entertainment, tourism brochures or a current gaming promotion. We also have added free Wi-Fi to the
Supplementary Entertainment options. If you are promoting Supplementary Entertainment in other parts of the venue,
you should have a poster, sign or counter card in the Gaming Room, for example ‘Free to Air TV in Sports Lounge’.
We have also had some questions about venue reports. As an added reminder please pass any queries relating
to the program directly to your Business Development Executive. If you can do this in a timely matter to make sure
we can get the queries dealt with quickly. Once again, all the best for this year’s program!
Kind Regards,
Justin Voss
Business Development Manager
ries re
e
u
All q mber a
epte mitted
S
r
fo
sub sday
e
b
to
ne
d
e
015
W
2
y
r
b
tobe
c
O
21
02
Aspiring in August – 100% Achievement Awards
Congratulations to the following venues – you’ve all achieved 100% on your Aspire assessments for the month of August.
Venue Name
Argosy Motor Inn
Lighthouse Hotel
Bayside Inn
Margate Tavern
Beachfront Bicheno Family Resort
Molly Malones
Beltana Hotel
Mornington Inn Hotel Motel
Brighton Hotel Motel
Mowbray Hotel
Brooker Inn
New Norfolk Football Club
Carlyle Hotel
Newstead Hotel
Central Hotel Hobart
Olde Tudor Motor Inn
Claremont Hotel
Park Tavern
Clarendon Arms Hotel
Pembroke Hotel
Commercial Hotel Launceston
Penguin Sports and Services Club
Cygnet Hotel
Pier Hotel Motel
Elwick Hotel
Port Arthur Motor Inn
Foreshore Tavern
Primrose Sands RSL
Furner’s Hotel
Ravenswood Over 50s Club
Geeveston Ex-Servicemen’s Club
Richmond Arms Hotel
Glenorchy Football Club
Ringwood Hotel
Glenorchy RSL
Riverside Hotel - Motel
Grand Hotel
Scamander Beach Hotel Motel
Grays Hotel
St Helens R&SLA Club
Great Lake Hotel
St Marys Hotel
Hamers Hotel
Star and Garter Hotel
Hotel Bruny
Swansea RSL & Ex-servicemen’s Club
Hotel Federal
The Moonah Hotel
Iluka Tavern
The Top Pub Rosebery
Kings Meadows Hotel
TRC Hotel
Lewisham Tavern
Village Green Tavern
aspire
Monthly Team Awards
At the end of each month, venues that have achieved the top scores within their group for will win the Monthly
Team Award. Congratulations to our lucky July winners. Each venue will have $500 in team gift cards to share amongst
their staff.
Southern Venues
Northern Venues
North West Venues
TASkeno Only Venues
1. Claremont Hotel
Ravenswood Over
50s Club
Molly Malones
Hamers Hotel
2. Brooker Inn
Mowbray Hotel
Furner’s Hotel
Hotel Bruny
3. Foreshore Tavern
Beachfront Bicheno
Family Resort
Hotel Federal
Port Arthur Motor Inn
Congratulations to each winning venue – you’ll receive $500 worth of ‘Your Choice’ gift cards and a recognition
certificate to display at their venue.
S.T.A.F.F. Bonus Awards
Congratulations to the following staff members – the Mystery Shoppers where so impressed by your high levels of customer
service that they awarded you all with a S.T.A.F.F. Bonus Award.
Each winner will receive a $50 ‘Your Choice’ gift card for his or her achievement.
Venue
Name
Venue
Name
Beachfront Bicheno Family Resort
Diana Nickson
Mackey’s Royal Hotel
Sharyn Parker
Bridport Bay Inn
Mark Ford
Queenstown Railway Hotel
Belinda Smart
Claremont Hotel
Christine Eiszele
Regatta Point Tavern
Vicki Appelby
Country Club Hotel - Longford
Julieanne Kilroy
Richmond Arms Hotel
Sharon
Thompson
Empire Hotel
Lynette Hull
Scamander Beach Hotel Motel
Kodey Street
Hamers Hotel
Craig Brahe
Sheffield RSL & Citizens Club
Shannon Wells
Hotel Bruny
Tim Crack
Swansea RSL & Ex-servicemen’s
Club
Trevor Thomas
Hotel Federal
Nicole Dunham
The Top Pub Rosebery
Hayley Field
Iluka Tavern
Alan House
aspire
Aspire to win a Business Development Executive Award
Remember, you don’t have to be mystery shopped to win an award!
Your Business Development Executive can now issue instant rewards throughout the program. These $25 awards will be
for staff that display exceptional customer service, or go above and beyond their job.
Each month we will be letting you know who has won awards for the previous month. Whose name might appear in the
newsletter for September? It could be yours!
Congratulations to the following staff members who have won Business Development Executive Awards.
27162
Venue
Winners
Black Stallion
Jane Jackson
Cock n Bull
Roxanne Moore
Comfort Hotel Burnie
Cassidy Pointing
Furners Hotel
Belinda Turner
Furners Hotel
Tanya Horton
Kingsmeadows Hotel
Courtney Chugg
Newstead Hotel
Pauline Shae
New Norfolk Hotel
Tammy Brown
Queens Head Inn
Hannah Saunders
Shoreline Hotel
Tania Prestage
St Helens R&SLA Club
Karen Matar
St Helens R&SLA Club
Rebecca Manzoney
Tall Timbers Hotel Motel
Aaron Mallinson
Tall Timbers Hotel Motel
Nicole Moran