Nurit 2085 Quick Reference Guide

Nurit 2085/2080
Terminal Guide
Sale (SWIPED)
Verify
Swipe card
Press:
Verify
Press:
Swipe card or
enter account #:
Enter
Exp. if manual
(MM/YY):
Swipe card or
enter account #:
Enter
Amount of sale:
Enter
Sale (MANUAL)
Enter account #:
Enter
Exp date (MM/YY):
Enter
Amount of sale:
Enter
Card present?
Yes:
Enter
No:
Menu
Enter zip code:
Enter
If card is not
present, enter
street address:
Enter
Debit
Press:
Payment Mode
Swipe card
Card present?
Yes:
Enter
No:
Menu
Enter zip code:
Enter
If card is not
present, enter
street address:
Force
Swipe card or
enter account #:
Enter
Exp. if manual
(MM/YY):
Enter
Enter amount:
Enter
Enter auth. #
Enter
Return
Enter cash back:
Enter
Press:
Enter server ID
Enter pin # on
pin pad then press
Enter on pin pad:
Enter
LawPay.com
Enter
Press:
Enter
Exp. if manual
(MM/YY):
Enter amount:
Void
Enter
Enter
Enter
Void Return
Force
Enter amount:
Enter cash back amount
or press Enter to bypass
Void Sale
Press 2 times:
Swipe card or
enter account #:
Swipe card or
Enter account #:
Enter
Exp. if manual
(MM/YY):
Enter
Enter amount:
Enter
Enter auth. #
Enter
Enter
Exp. if manual
(MM/YY):
Enter
Enter amount:
Enter
Void Force
Press 3 times:
Return
Void
Swipe card or
enter account #:
Void
Enter
Exp. if manual
(MM/YY):
Enter
Enter amount:
Enter
24-Hour Technical Support
1.800.459.5798
Print Reports
AVS Response Code
If a default report
has been configured
VISA Description
Press:
Refund
If terminal prompts for
password, enter the day
followed by the month.
(ex. DD/MM)
Reprint Receipt
Press:
Address matches, zip code does not.
Z
Zip code matches, address does not.
N
Neither address nor zip code match.
U
Address information unavailable.
R
Retry - Issuer’s system unavailable or timed out.
E
Error - Transaction ineligible for AVS or edit error found.
S
AVS not supported by issuer.
Error Messages
1. Last customer receipt
2. Any receipt
3. Last merchant receipt
If “Any Receipt” is selected:
Chose EDC Type:
2. Credit
3. Debit
Bad Card Number 503:
Account number length is invalid.
Bad Card Type 504:
Check the account number and retry.
Invalid Amount 507:
Verify amount of sale and retry
transaction.
Call Help Center 539:
Error occurred. Contact Help Desk.
(1-800-856-1164).
Retry-Comm Error 544: Retry batch upload.
Enter
Batch Close
Press:
Press:
Yes - Exact match on address and zip.
A
Alpha
Receipt Copy:
Enter transaction #
then press:
Y
Batch
Enter
Auth-Declined 200:
Request another form of payment.
Auth-Declined 222:
Request another form of payment.
Lost or Stolen Card 215: The card was reported lost or stolen.
No Answer:
The terminal does not detect a tone.
No Carrier:
The terminal does not detect a tone.
Call Voice Operator:
Contact Visa/MasterCard voice
authorization.
MC/VISA Voice Authorization Line
800.291.4840
Select Language
Press 1 for English or 2 for Spanish.
Enter Merchant ID#
Enter last 12 digits of 3899 merchant ID followed by the pound sign.
Enter Zip Code
Enter your zip code, not client’s zip code.
Enter Transaction Code
Press 1 for sale.
Enter Account Number
Enter credit card number.
Enter Expiration Date
Enter EXP DATE (MM/YY).
Enter Transaction Amount
Enter amount.
Confirm Transaction Amount
Press 9 to confirm amount, 6 to re-enter amount.
Processing...
Six digit authorization number is issued.
Warning
Please note when obtaining an authorization number from the voice authorization line the
sale is NOT automatically deposited. The sale must be manually entered (FORCE/OFFLINE) in
your terminal to be batched/deposited to your bank account.
Nurit 2085/2080
Terminal Guide
Terminal Basics
Plug In and Power Up
• Option 1: Plugging Directly into Phone Line
If you have a phone line for your credit card machine, plug the
cord into the “LINE” connection. Connect the Power Pack to the
“PWR” connection and plug into an electrical outlet.
LINE
TEL
COM-1
COM-2
PIN
PWR
• Option 2: Sharing a Line with Fax
Insert the telephone line from the wall into the “LINE” connect. Connect one end of the extra phone cord in the
box into the “TEL” port, and the other end into the fax machine.
The default terminal screen displays “CREDIT SALE ACCOUNT”. If not, press the
default message appears.
Menu
button until the
“ENTER ID” also appears if multiple accounts are programmed into the terminal. Select the account number (1,
2, 3) prior to running a transaction.
Power Pack
Password
The password changes daily, and is based on current calendar day. For example,
September 25, 2011, the password would be either 2 5 0 9 or 0 9 2 5 2 0 1 1 .
IT
ED
CR
LE
SA
T
UN
CO
AC
Paper
DAY MO.
MO. DAY YEAR
Phone Cord 2 1/4” 1-Ply Thermal Paper available at any office supply store. Load the paper roll
Nurit 2085
shiny side face down. Feed underneath the roller in the printing well. 85’ to 150’
length rolls are recommended.
Programming
Set the Date and Time
From the Default Screen press Menu once. “Menu 1. Reports” displays.
Press Void to scroll to menu option 5. “5. System Options” displays.
Press Enter “1. Set date and time.” displays. Press Enter the current date and time displays.
Verify the date and time are correct. If they are, press Enter . If date and time are incorrect, press
once more.
• Enter the time in military hours (For example: 3:00 pm is 1500).
• Enter hours and minutes (the machine takes care of seconds).
• The terminal displays the date and time on screen. Verify they are correct.
• Return to the Default Screen by pressing Menu .
Programming “9” or Another Prefix
Press Menu . The terminal screen displays, “Menu, 1 Reports”
Press Void to scroll through screen options until “Option 8 Communications” appears.
Press Enter .
Need Help?
Scroll to Option 3 “Exchange Pref”.
Press Enter again, the screen displays “1. No.”
Assigned Account Manager:
Scroll to “Option 2. Yes.” Press Enter .
Key in “9” or other prefix numbers.
ext.
Press Enter one more time - you’re done!
Technical Support:
To return to the default screen, press Enter
until “Credit Sale Account” displays. Call if you need
additional assistance in configuring your phone
connection for the machine.
1.800.459.5798
Enter
Transaction Types
Card Present / Swiped
Always swipe the card with the magnetic strip facing down and to the
right. Enter the dollar amount of the sale.
Card Not Present / Keyed
A “Keyed” transaction requires additional informations to validate the
card. Card holder’s billing address and CVV code are required.
Void
CVV Code
For Visa/MasterCard, the CVV
code for is a 3 digit # on the
back of the card.
Amex CVV is a 4 digit # on the
front, far right of the card.
Within the same business day or before batching, you can Void the
transaction. No money will be transferred.
Returns
A return will credit funds back to a credit card. It is important to have
an ‘off-setting sale’ or match the return to the original sale. For your
protection you should always return funds the same way they were
accepted. This will avoid potential disputes with your client.
Batching
Batching is done daily to send all open transactions to the bank. Your terminal is programmed to
automatically batch each day at 11pm CST. (Terminal must be plugged in to both phone and power) You
may also manually batch your own transactions.
Multiple Accounts
Prior to running a transaction select the
numbered button for the account you wish to
deposit money into. Terminals with multiple
accounts display “Credit Sale Account” on the
first line and “Enter ID” on the second line.
!
If both trust and operating deposit
options are available, please confirm
account before processing transaction.
• Acct “1” - Operating
• Acct “2” - Trust
Test Transaction
Key or type in Credit Card or Account#. Use “4111111111111111” and press
Key in the Expiration Date, type “1212” and press
Key in the Amount of Sale, type “100” and press
Answer if the card is present. If yes, press
Enter
Enter
Enter
Enter
for the test.
. (No dashes, spaces, etc.)
. (The decimal is added automatically.)
. If no, press
Menu
. Enter “No”.
Because the card is not present additional information is needed:
• Key in the address, “123” and press Enter .
The number on the street is all that is required.
• Key in the zip code, “12345” and press Enter
The machine begins to print the receipt.
• Key in the CVV Code. Use test # “123”.
.
The machine dials out for an approval. Because this is a test, you should receive a decline message of invalid
card number. If the card was valid you would receive an approval or authorization code and the first receipt
would begin printing out. To print a second customer receipt, press any number button on the terminal.
Authorization confirms that the card holder has sufficient funds.