End User Guide

End User Guide
Hosting Administration
Control Panel (CP)
MailStreet Live Support: 866-461-0851
MailStreet End-User Control Panel / Table of Contents | Page 2 of 11
Table of Contents QUICK REFERENCE GUIDE ....................................................................................................................................... 3
DOCUMENTATION TYPOGRAPHICAL CONVENTIONS ........................................................................................................ 4 END-USER MAILSTREET HOSTING CONTROL PANEL (CP) ACCESS ................................................................. 5 LOGGING INTO THE SYSTEM (AS AN END-USER) ............................................................................................................ 5 RESETTING YOUR PASSWORD / CHANGING DISPLAY NAME ............................................................................................ 6 CHANGING CONTACT INFORMATION .............................................................................................................................. 7 VIEWING EXCHANGE SETUP INFORMATION .................................................................................................................... 8 ADDING EMAIL ALIAS ADDRESSES ................................................................................................................................ 9 ENABLING EMAIL FORWARDING .................................................................................................................................. 11 ™
™
FEEDBACK: If you note mistakes in this guide, or identify procedures that are incorrect, we encourage
you to email your feedback to [email protected]. We continually strive to improve
our customer support resources and your feedback in invaluable in assisting us with our goal to provide
exceptional customer service.
PLEASE NOTE: This MailStreet Hosting Control Panel Support Resources section is updated
periodically as new customer resources are added to assist customers with the use of their hosted
services. You should occasionally check for updates to these support resources by logging into the
Admin Control Panel and selecting the Support menu option under the Hosting menu.
DOCUMENT REVISION DATE: September 1, 2009
MailStreet Live Support: 866-461-0851
Email Support: [email protected]
MailStreet End-User Control Panel / Quick Reference Navigation | Page 3 of 11
LEGEND FOR MENU NAVIGATION
Menu | Structure [Buttons] Tab or Sub‐Tab Hyperlink
Column Name, Checkbox, Radio button etc:
Instruction
END USER ACCESS
FEATURE MENU NAVIGATION QUICK REFERENCE
COMMENT
Resetting Password User Account | Login | [Change Password] Users can utilize this feature to change their current password. If the User does NOT know their password, the Admin will have to reset on the User’s behalf. Change Display Name User Account | Login | [Edit] The Display Name is the name seen by email recipients. Change User Contact Information User Account | Contact Information | [Edit] Three (3) separate sections: General, Address, Phones. Viewing Exchange Setup Instructions Exchange Mailbox | General | Mailbox Access: View setup info A pop‐up screen displays setup instructions for: Outlook, Web Access (OWA), Active Sync, IMAP4, POP3. Add Email Alias Address(es) Exchange Mailbox | E‐mail Addresses | [Add New E‐Mail Address] A User can create unlimited email aliases that route email to their mailbox. Change Primary Email Address Exchange Mailbox | E‐mail Addresses | [Change] | Primary e‐mail address: Set as primary e‐mail address | [Finish] A User with multiple email aliases may select only one as the primary, or "reply to", email address. Setup Email Forwarding Exchange Mailbox | Forwarding | [Enable Object] | Enter forwarding email address | [Submit] When forwarding, a copy may also be left on the Exchange server mailbox. MailStreet Live Support: 866-461-0851
Email Support: [email protected]
MailStreet End-User Control Panel / Introduction | Page 4 of 11
Welcome to the MailStreet End User
Hosting Control Panel (CP)
The MailStreet account control panel is your gateway to all of the administrative functions that you can perform on
your MailStreet account as an end-user. An end-user is any account that does not have administrative privileges.
Nevertheless, end-users can access the Hosting Control Panel to manage a number of features associated with your
MailStreet account.
Documentation Typographical Conventions
The following formatting conventions are used throughout this guide.
FORMATTING CONVENTION
TYPE OF INFORMATION
EXAMPLE
Bold
Used to identify screen names and input
fields.
The Add New Domain screen is displayed which
…
[Bold brackets]
Used to identify buttons and icons on a
screen which are used to accept data input
or navigate to a new screen.
Complete this screen and click the [Next >>]
button.
Bold Menu | Navigation
Options
Used to define a series of menu options
selected in order. Each individual menu
choice is separated by the | divider icon.
To make new domain purchases utilize the Billing
| Domain Management | Register New function
from the main menu.
Dark Blue Underline
Used to identify a hyperlink on a screen.
Click on any of the Select links under the Select
column in order to access that subscription’s main
menu screen.
Bold Italic Bright Blue
Used to identify a hyperlink to a different
section of the documentation guide. Click on
these links to quickly access the referenced
information.
To make new domain purchases utilize the Billing
| Domain Management | Register New function
from the main menu >> Clicking on the “link”
above will take you to the documentation guide
page where this information can be found.
MailStreet Live Support: 866-461-0851
Email Support: [email protected]
MailStreet End-User Control Panel / End-User Access | Page 5 of 11
End-User MailStreet Hosting Control Panel (CP) Access
End-users who have hosted Exchange, SharePoint, or other hosted services with MailStreet also have access to the
MailStreet Hosting Control Panel. The end-user’s “role,” or permissions, is configured so that end-users can only
make changes to their own account without affecting other users, or the account itself. These account changes are
restricted to items such as the individual user’s email address(es), contact information, password reset, etc.
Logging into the System (as an End-User)
1) Log into the Control Panel at https://cp.mailstreet.hostaccount.com. The Username and Password are
the same as for logging into Exchange and SharePoint. Typically the Username is the same as your email
address.
• Please call customer support at 866-461-0851 if you experience any problems with logging in.
2) Once logged in, the end-user will see the main MailStreet Hosting CP menu, which is specific to that user’s
“role”:
™ As you can see in the example above, the end-user has no access to the overall company account,
billing, nor any add/delete mailbox capabilities. Should an end-user need greater access, the end-user’s
“role” may be upgraded to administrator-level in the MailStreet Hosting CP portal by a current account
Administrator. Once upgraded to administrator, the end-user access will be greatly enhanced.
MailStreet Live Support: 866-461-0851
Email Support: [email protected]
MailStreet End-User Control Panel / Resetting Your Password | Page 6 of 11
Resetting your Password / Changing Display Name
™ IMPORTANT: Rather than using the Outlook Web Access (OWA) portal to change a User’s Exchange
password, we recommend that all Users utilize this MailStreet Hosting CP to change passwords.
Resetting the password from the Admin Console will update BOTH the Admin Console AND Exchange
email access passwords so that they are both the same and there is no confusion as to being locked
out of either the Admin Console or the User’s mailbox.
1) Log into the Control Panel, and access User Account | Login from the left-side navigation or main menu
links:
2) The current user credentials are displayed. Click the [Edit] button to change the Display name. Optionally,
click the [Change Password] button to reset the password.
3) Enter the new password and confirm the password in the second field. Click the [Submit] button to save
your password changes.
MailStreet Live Support: 866-461-0851
Email Support: [email protected]
MailStreet End-User Control Panel / Change Contact Information | Page 7 of 11
Changing Contact Information
1) Log into the Control Panel, access User Account | Contact Information from the left-side navigation or
main menu links. The following screen is displayed:
2) Click any of the [Edit] buttons to add or change personal contact information. Make any updates/edits and
click the [Submit] button to save your changes for this end-user.
•
•
This information is displayed to other users in your account via the Global Address List.
You may edit the following main sections of the Customer’s Contact Information:
i. General
ii. Address
iii. Phones
iv. Organization
MailStreet Live Support: 866-461-0851
Email Support: [email protected]
MailStreet End-User Control Panel / Viewing Setup Information | Page 8 of 11
Viewing Exchange Setup Information 1) Log into the Control Panel, and access Exchange Mailbox | General from the left-side navigation or main
menu links. The following end-user mailbox information is displayed:
2) From within the Mailbox Access section, click the View setup info links to see configuration instructions
on how to access OWA, Outlook (RPC over HTTPS), ActiveSync (if enabled for this user), and IMAP/POP.
• Follow the setup instructions displayed in the Help Window for each item selected:
• NOTE: The OWA link takes the User directly to the Outlook Web Access (OWA) login window.
MailStreet Live Support: 866-461-0851
Email Support: [email protected]
MailStreet End-User Control Panel / Adding Email Alias Addresses | Page 9 of 11
Adding Email Alias Addresses
1) Log into the Control Panel, and access Exchange Mailbox | E-mail Addresses from the left-side
navigation or main menu links. Here you will see the user’s primary email address, as well as any
additional aliases also associated with this mailbox. Click the [Add New E-Mail Address] button.
2) Enter a new email address prefix for this alias in the E-mail address: input field, and select the desired
domain name from the drop-down list. Click the [Submit] button to accept the inputs for this email alias.
3) The E-Mail Addresses screen updates to show all email aliases for this mailbox and the Status column
updates with “Creating” for the newly created email alias. You may click the Refresh link at the top right of
the screen after a few seconds, and the status will refresh to be “Ready”.
4) Now that you have more than one email address/alias associated with this mailbox, it is possible to change
the primary email address by clicking the [Change] button shown in Step 1 above.
MailStreet Live Support: 866-461-0851
Email Support: [email protected]
MailStreet End-User Control Panel / Adding Email Alias Addresses | Page 10 of 11
•
The primary email address is identified at the top of this E-mail Addresses screen and also
identified as the primary under the Primary e-mail addresses column.
5) If you click the [Change] button, the Primary e-mail addresses column updates with links for all defined
email aliases. Click on the desired email alias Set as primary e-mail address link to designate the email
address as the new primary email address for this mailbox. Click on the [Finish] button to make the
primary email address change.
•
•
The newly selected primary email address will be displayed on the E-mail Addresses screen that
displays all defined email addresses for this mailbox.
NOTE: By clicking the Synchronize Service User’s login with primary email address checkbox, the
User’s login access will be re-set to correspond with the new primary email address.
MailStreet Live Support: 866-461-0851
Email Support: [email protected]
MailStreet End-User Control Panel / Email Forwarding | Page 11 of 11
Enabling Email Forwarding
1) Log into the Control Panel and access Exchange Mailbox | Forwarding from the left-side navigation or
main menu links. To enable forwarding, click the [Enable Object] button.
2) In the E-mail address: input field type the email address to which you would like to forward your
messages. This is a free-form field that requires that you type the forwarding email address exactly as it
should be addressed. Click the [Submit] button to save your email forwarding parameters.
•
•
Click the Leave copy of messages checkbox if you wish to leave a copy of your email messages
in your MailStreet mailbox in addition to forwarding email to the specified forwarding email address.
If you do not click this checkbox, email will be forwarded to your external email address without
saving a copy in your MailStreet mailbox. Once you have finished, click the [Submit] button to
finalize your forwarding parameters.
™
NOTE: The above example represents email forwarding to a Blackberry Internet Service (BIS)
account, which is email only that fails to synch back to your Exchange mailbox. To obtain full
replication and synching of your Exchange mailbox (Email, Contact, Calendar, Notes & Tasks)
to a Blackberry device you will need to obtain Blackberry Enterprise Service.
MailStreet Live Support: 866-461-0851
Email Support: [email protected]