• Senior Living • Healthy Bites • Swing Bed Care
Transcription
• Senior Living • Healthy Bites • Swing Bed Care
INSIDE • Senior Living • Healthy Bites • Swing Bed Care – FEATURES – From the President’s Pen...................2 I vividly remember the tears in my grandfather’s eyes as he stood in his driveway and took one last look at the home he was preparing to leave. With the encouragement of their children, my grandparents had agreed to move to a retirement center in Goshen, Indiana where they could receive the care they both badly needed at that time in their lives. It was the responsibility of my parents to drive them to their new home and I will not forget my sense of sadness as I watched their car back out of the driveway to begin the five hour journey to Indiana. More than a decade later the phone rang in my office where I was immersed in my new responsibilities as President and CEO of Scheurer Hospital. It was an old college friend who in the course of our conversation asked if the hospital had ever considered providing elder care services in this small rural community. That conversation led to an astonishing series of events that resulted in the creation of the independent living facility we know as Country Bay Village. After months of planning and preparation, ground was broken in the summer of 1993 and in May of 1994 the first residents began moving into the sparkling new facility. Since that time nearly 250 residents have made Country Bay Village their home. Our commitment to elder care services expanded in April of 2003 when the doors were opened to Country Gardens, our Assisted Living Facility. Then in 2005 a spacious new Long Term Care wing was added to the hospital which replaced the outdated nursing home unit that had been constructed in 1971. Between those three facilities we now have 100 apartments available to serve the needs of seniors who are such an important part of our community. Coming Events ................................3 Check us Out ..................................3 Meet the Medical Staff .....................4 Relay for Life..................................4 Spotlight on the Staff ......................5 Medical Minute ...............................5 How to Reach Us .............................6 Billing Bits.....................................6 Auxiliary Style Show ........................6 Healthy Bites..................................7 Looking Ahead................................7 Persistent Swelling ..........................8 Swing Bed Care Available..................8 Patient Sidebar ...............................9 Trama Simulation Training...............10 Open House Celebration..................11 In May of this year we celebrate the 20th anniversary of Country Bay Village but in a sense it is a larger celebration. We can now celebrate the reality that so many of our loved ones can receive the care they need in the community they’ve known as home all of their lives. It’s a reality worthy of celebration. Sincerely, Dwight Gascho, President & CEO Scheurer Healthcare Network pg 2 Scheurer Fit ..................................12 Patient Centered Medical Home ........12 On the Cover Drs. Ross Ramsey and Paul Scaddan work on a simulation mannequin during a trauma exercise training. Scheurer Hospital’s Team is continually learning and training to provide the best care to our patients. Scheurer Healthcare Network APRIL American Heart Association First Aid & CPR Classes: Held on April 1st in the Wilson Education Center. Choose from Healthcare Provider CPR ($40) at 8:00 am, Heartsaver CPR ($20) at 1:00 pm or Heartsaver First Aid ($20) at 6:00 pm. Pre-registration and pre-payment required. Register online at www.scheurer.org. “I Can Cope” Cancer Support Group: Held in the Pine Room on April 1st at 1:00 pm. Chaplain/Pastor Tom Beachy will discuss “A Spiritual Journey of Cancer.” Everyone welcome at this free meeting. Senior Program: Seniors and their families are welcome to join us at Country Bay Village on April 1st at 2:00 pm for “The Word on GERD” presented by Dr. Laurey Hanselman of Scheurer Family Medical Center. Refreshments served. Please call to register for this free program. Scheurer Hospital Auxiliary Meeting: Held at the Scheurer Professional Center at 1:30 pm on April 7th. New members welcome. Senior Program: Seniors and their families are welcome to join us at Country Bay Village on April 8th at 2:00 pm for “Say What? When to Get a Hearing Screening and Other Updates” presented by Danielle Messing, HIS of AccuQuest Hearing Center. Refreshments served. Please call to register for this free program. Caregiver Connection: This free support group is held at Country Gardens on April 10th at 12:00 noon. There will be a panel discussion on “Senior Daycare & Caregiver Respite.” Lunch will be served. Please call (989) 453-5222 to RSVP. Reservations appreciated but not required. Everyone welcome to attend. Senior Program: Seniors and their families are welcome to join us at Country Bay Village on April 15th at 2:00 pm for “Savvy Senior Stretching” presented by Personal Trainer Kathleen Laignel. Refreshments served. Please call to register for this free program. Scheurer Train 5k Training Program Registration: Get registered and get moving with our 10-week 5k training program. Get weekly tips and encouragement. Registration runs April 21st – May 2nd. Call or stop by Community Relations to sign up. Program begins May 5th. Senior Program: Seniors and their families are welcome to join us at Country Bay Village on April 22nd at 2:00 pm for “Humor as you Age – It’s no Laughing Matter” presented by Clinical Psychologist Trevor Grice of List Psychological Services. Refreshments served. Please call to register for this free program. Health Fair: Held at the Scheurer Professional Center on April 29th from 7:00 am until 6:00 pm. Stop by (no appointment necessary) and take advantage of free health screenings. See Looking Ahead on page 7 for more details. MAY American Heart Association CPR Classes: Held on May 1st in the Wilson Education Center. Choose from Healthcare Provider CPR ($40) at 1:00 pm or Heartsaver CPR ($20) at 6:00 pm. Pre-registration and prepayment required. Register online at www.scheurer.org. Scheurer Hospital Auxiliary Meeting: Held at the Scheurer Professional Center at 1:30 pm on May 5th. New members welcome. “I Can Cope” Cancer Support Group: Held in the Pine Room on May 6th at 1:00 pm. Kristen Rifenbark, MSA, CPHRM will be talking about “Improving Communication with your Physician.” Everyone welcome at this free meeting. Scheurer Hospital Auxiliary Spring Luncheon & Style Show: Held on May 7th at 12:00 pm at the Pigeon VFW Hall. Tickets are $15 and sell out quickly, so be sure to get yours soon! Please call for tickets or more information. Caregiver Connection: This free support group is held at Country Gardens on May 8th at 12:00 noon. Dr. Trevor Grice of List Psychological Services will discuss “The Emotional side of Caregiving.” Lunch will be served. Please call (989) 453-5222 to RSVP. Reservations appreciated but not required. Everyone welcome to attend. JUNE Scheurer Hospital Auxiliary Meeting: Held at the Scheurer Professional Center at 1:30 pm on June 2nd. New members welcome. “I Can Cope” Cancer Support Group: Held in the Pine Room on June 3rd at 1:00 pm. The group will be designing luminaries for Relay for Life. Everyone welcome at this free meeting. American Heart Association CPR Classes: Held on June 10th in the Wilson Education Center. Choose from Healthcare Provider CPR ($40) at 8:00 am or Heartsaver CPR ($20) at 1:00 pm. Pre-registration and pre-payment required. Register online at www.scheurer.org. Caregiver Connection: This free support group is held at Country Gardens on June 12th at 12:00 noon. Pharmacist Angela Ankney will discuss “Medications and Older Adults.” Lunch will be served. Please call (989) 453-5222 to RSVP. Reservations appreciated but not required. Everyone welcome to attend. Babysitter Training: Held on June 17th in the Wilson Education Center at Scheurer Hospital from 8:00 am until 3:00 pm. Youth ages 11-14 are invited to join us to polish their childcare skills. Cost is $25. Preregistration and pre-payment required. Register online at www.scheurer.org. Relay for Life: Join the Scheurer Healthcare Network team on June 28th and 29th at the Bad Axe City Park. This 24-hour fundraising event begins at 10:00 am on June 28th. If you’d like to join our team or donate, please give us a call! For more information on any of the events listed here or to RSVP for a program, please call (989) 453-4478. Check us Out! We're excited to share our new video featuring job opportunities available at Scheurer Healthcare Network. Visit the home page of www.scheurer.org to view what SHN has to offer! Scheurer Healthcare Network pg 3 the Intensive Care Unit and Operating Room,” notes Sherrie as she reflects on her nursing career. “I worked as a nurse for 15 years and wanted to further my education. I discovered a Physician Assistant program for nurses at the University of North Dakota’s School of Medicine and graduated in 1999.” Sherrie began working for Scheurer Hospital in April 2008 and is thrilled to be working at the Elkton Family Medicine Clinic. “I love the Thumb area and love practicing in Elkton with Dr. Ramsey. The people are wonderful and truly appreciate the commitment Scheurer has made to the community with the new clinic and pharmacy.” Dr. Ross Ramsey shares, “Patients love Sherrie’s ability to care for them with great compassion. She always puts the patient first in her daily practice.” y along Sherrie Hernise d family t an st si As n Meet Physicia d, Gregg, daughter Caty an an with her husb . ie pet, Ann Born near London, Ontario, Sherrie Hernisey became a United States citizen in 1993. “I came to the United States in 1988 sponsored as a Registered Nurse by Saginaw General Hospital to work in Sherrie and her husband, Gregg, have been married for 17 years and reside near Caseville. Gregg is also employed with Scheurer Hospital as a Certified Registered Nurse Anesthetist. The couple has two children, Steven and Caty. In addition to working at the Elkton Family Medicine Clinic, Sherrie occasionally works in the Redi-Care Clinic at Scheurer Family Medical Center. To schedule an appointment with Sherrie, contact Elkton Family Medicine at (989) 375-2214. Scheurer Healthcare Network Relay for Life Team Scheurer Healthcare Network is committed to joining the fight against cancer by sponsoring a team for the American Cancer Society Relay For Life of Huron County again this year. This one-of-a-kind fundraising event will take place Saturday, June 28, 2014 beginning at 10 am and ending Sunday, June 29, 2014 at 10 am at the Bad Axe City Park. Last year’s Relay For Life of Huron County friends and families raised $88,040 to support your American Cancer Society’s research, education, patient support and advocacy efforts. This year our goal is to meet or exceed our 2013 efforts. For more information or to donate to the SHN Team, please contact Mary Beth at (989) 453-4498. pg 4 Scheurer Healthcare Network Jodi Williamson joined the Scheurer Healthcare Network team on November 30, 2007. She came with 20 years experience working in Human Resources and is our Payroll & Benefits Coordinator. She is in charge of making sure employees are paid accurately. Jodi works closely with the staff and administration to prepare payroll, direct payroll deductions to proper channels, supervise medical leave documentation and coordinate employer benefits. She maintains her caring smile as she multitasks throughout the day. Jodi enjoys the diversity of her job from keeping employee records accurate to monitoring IRS regulations. She adds, “I look forward to meeting employees and being able to put faces to names. I’m here to help them understand the payroll policies, their benefits or help with other HR concerns they have.” Her supervisor, Greg Foy, adds, “Jodi has strong communication skills to answer questions regarding payroll, employee benefits and address other issues that employees may have. She is organized, professional and a good problem solver.” Jodi Williamson Jodi is a true Sebewaing gal! She was born and raised there, graduated college, then returned to marry and raise her family there. She and her husband Jeff will celebrate their 29th anniversary in May. They have 2 daughters, Jillian and Jennifer, who are both in college, and son Isaiah is in the 8th grade. Jodi prefers a simple life, spending time with family and friends, reading, walking with Jeff and going to Isaiah’s basketball and baseball games. Her sweet tooth enjoys flavored tootsie rolls and brownies. Her dream vacations one day include Hawaii and a Caribbean Cruise (or anyplace warm). Jodi has been active in her church and especially faithful to the Preschool Sunday School program for 35 years. Thank you, Jodi, for being a shining employee. Scheurer Healthcare Network is proud to have you on our team! Medical Minute - Preventative Medicine Preventative medicine seems to be the latest buzzword in healthcare these days. However, it is very important when it comes to looking forward in your life and planning the future. Ultimately, none of us want to get older and not live a productive, healthy life. The concept of preventative medicine encompasses the tenets of this ideal so that we can indeed be productive and happy well into our 80s, 90s and beyond. Insurance companies have embraced the idea of preventative medicine for their constituents because it is good medicine. This approach to healthcare works toward identifying and preventing serious medical problems. The preventative approach identifies and controls risk factors for diseases before they can contribute to disease progression, such as controlling blood glucose levels in diabetes or lipid levels in heart disease. Everyone needs to be proactive and patient centered in their approach to their own health and find out what preventive tests are necessary at their age to help them reach their ultimate health goals of living a long, productive and healthy life. Laurey Hanselman, DO Scheurer Healthcare Network pg 5 HOW TO REACH US PIGEON LOCATIONS Country Bay Village – A Senior Independent Living Community: (989) 453-2188 Country Gardens – Assisted Living Community: (989) 453-7474 Scheurer Family Medical Center: (989) 453-2141 Redi-Care Clinic (RCC): (989) 453-3223 Scheurer Family Pharmacy – Pigeon: (989) 453-2535 Scheurer Family Vision Center: (989) 453-2025 Scheurer Hospital: (989) 453-3223 Scheurer Hospital Long Term Care: (989) 453-5248 Scheurer Hospital Rehabilitation Services: (989) 453-5217 Scheurer Professional Center: (989) 453-3798 SH Fiscal Services & Billing, SHN Finance: (989) 453-7301 Toll Free: (800) 690-9972 SEBEWAING LOCATIONS Scheurer Family Pharmacy – Sebewaing: (989) 883-3850 Sebewaing Family Medicine: (989) 883-9656 Sebewaing Health Center: (989) 883-2617 ELKTON LOCATIONS Elkton Family Medicine: (989) 375-2214 Scheurer Family Pharmacy – Elkton: (989) 375-2121 Billing Bits Do We Participate with your Insurance Plan? With all the new changes in healthcare it has become necessary to find out if your doctor and/or hospital participates with the health plan that you are choosing to purchase. Scheurer Hospital contracts with many insurance companies and we continue to move forward with other products as they become available to us. Here is a listing of the plans that Scheurer Hospital currently participates with: MEDICARE Traditional Medicare BCBSM Medicare Advantage Humana ChoiceCare Medicare Aetna Medicare BLUE CROSS BLUE SHIELD OF MICHIGAN BCBSM Traditional and PPO BCBSM Federal Blue Care Network HMO MEDICAID Michigan Medicaid United Healthcare Community Plan (HMO) Meridian Health Plan (HMO) McLaren MI Child (Eff. 4-1-14) COMMERCIAL Aetna ASR Health Benefits CIGNA/MultiPlan Cofinity Curanet HCAP Health Alliance Plan EPA & POS HealthPlus of MI HMO & PPO Humana Priority Health TriCare TriCare for Life Workman’s Compensation No matter what type of healthcare you need or who your doctor is, you should be sure to check with them before you purchase your health insurance plan to see if they participate. We at Scheurer Hospital stand ready to offer you excellent care and service to meet all of your healthcare needs! CASEVILLE LOCATIONS Caseville Family Medicine: (989) 856-3449 Sandy Shores Fitness & Physical Therapy Center: (989) 856-3004 Scheurer Family Pharmacy – Caseville: (989) 856-2900 Are you ready for 2014 Fashion? The Scheurer Hospital Auxiliary Style Show planning is already in full swing, and 2014 is shaping up to be a great year for fashion trends! If you’re looking to pick up a few tips to help jazz up your wardrobe, then be sure to snag some tickets (just $15 each) for the 2014 Auxiliary Style Show. This year’s event will be held on Wednesday, May 7th at 12:00 noon at the Pigeon VFW Hall. Enjoy a delicious luncheon, catered by K & K Catering, as well as a sneak peek at the latest and greatest in clothing, accessories and eye wear. For tickets or for more information, please call Scheurer Hospital at (989) 453-3223. pg 6 Scheurer Healthcare Network Morning Glory Muffins Ingredients 2 C. all-purpose flour 1 C. white sugar 2 tsp baking soda 2 tsp cinnamon 1/2 tsp salt 2 (generous) cups of grated carrots 1/2 C. pecans or walnuts 1 apple peeled, grated 2 snack size cups applesauce 2/3 C. canola oil 3 eggs 2 tsp vanilla Mix the first 5 ingredients. Stir in the carrots, nuts and apple. In a separate bowl beat the eggs, oil and vanilla. Stir into flour mixture until batter is just combined. Spoon into well-greased muffin cups. Bake at 350º for 18-20 minutes. Makes 22-24 muffins. Nurse Practitioner Brenda Kretzschmer displays her tasty Morning Glory Muffins. Looking Ahead SHN’s Annual Health Fair is almost here! This year the Health Fair will be held Tuesday, April 29th from 7:00 am to 6:00 pm at the Scheurer Professional Center. You may have heard that the Affordable Care Act covers many of the same screenings we offer at our Health Fair. Some of these screenings may be covered at 100%, without a co-pay or deductible. To know for sure, please contact your insurance company using the number on the back of your card. If you are interested in more information on the Affordable Care Act, please visit www.healthcare.gov. Because a number of people may still find themselves uninsured, SHN has elected to offer the free Health Fair in 2014. We will continue to evaluate the changes that the Affordable Care Act brings to healthcare as we plan our 2015 health events. The following screenings will be offered: • Breast Exam • Mammogram • Skin Cancer Screening • Driver’s Reaction Timer • Glaucoma Pressure Check • Eye Glasses Adjustment • Body Mass Index • Blood Pressure • Bone Density • Pulse Oximetry • Heart Rate • Grip Strength • Massage • Ear Wax Check • Hearing Screening • Hemoglobin A1c • Total Cholesterol • HDL & LDL • Triglycerides The Breast Exam and Mammogram are for women ages 40-64 who qualify. To see if you qualify, please call the Huron County Health Department at (989) 269-9721. For more information on the Health Fair, call (989) 453-4478. We hope to see you there! Scheurer Healthcare Network pg 7 Problems with Persistent Swelling? Initially, you may notice swelling in your hand or foot. A ring may seem tighter or shoes may fit more snugly. You may sense a feeling of heaviness, stiffness and pain. In severe cases you may notice thickening of skin, hardening of the limb, leakage of lymph and massive swelling. Do not ignore even the slightest amount of swelling – seek medical attention. Unusual or persistent swelling in an extremity should always be evaluated by a physician. Why does this happen? All of us produce proteins in the tissues of our bodies. Usually these proteins, along with excess cells and water are carried away by our circulatory or lymphatic systems. If these systems are damaged, the proteins, cells and water begin accumulating in the body’s soft tissue, which results in swelling of a body part. The swelling is called lymphedema and most often affects the extremities and abdomen. Although lymphedema is a chronic condition, with proper care and treatment, it can be managed. Treatment for lymphedema At Scheurer Hospital, we use a treatment called Complete Decongestive Therapy, or CDT. This is a non-invasive treatment program to help patients manage lymphedema. t Roxane al Therapis Occupation emonstrates the non d lp i e sk h w to to n Osa gram atment pro dema. e tr ve si va in he anage lymp patients m Therapy for edema and lymphedema requires a physician’s written referral. Once you have a physician referral for therapy, contact Scheurer Hospital Rehabilitation Services at (989) 453-5217. Scheurer Hospital Offers Swing Bed Care When patients reach the point in their recovery that acute care is no longer necessary, but they are not ready to leave the hospital, they can be evaluated to see if they qualify for the Swing Bed Care program. The Swing Bed Care program at Scheurer Hospital can provide that skilled, follow-up care that is necessary for some patients to reach their optimal recovery. Even if the original hospitalization occurred elsewhere, patients may still qualify for the Swing Bed Care program at Scheurer Hospital. During their stay, patients receive daily skilled services, along with activities and education designed to meet their unique needs. The length of a patient’s stay depends on their progress. Medicare covers 100% of the first 20 days, and 80% of days 21 through 100. Most private insurance includes benefits for skilled care. pg 8 Some of the services qualifying for Swing Bed Care include: • Physical Therapy • Occupational Therapy • Respiratory Therapy • Recreational Therapy • Medical Nutrition Therapy • Wound Care • IV Therapy • Skilled Nursing Care • Joint Replacement Rehab • Stroke Rehabilitation If you are interested in learning more about this program, we welcome the chance to talk to you. Please call us at (989) 453-5244 and we’d be happy to answer your questions. Scheurer Healthcare Network Patient Sidebar: ER vs. REDI-CARE CLINIC vs. Family Doctor What you need to know about the differences between ER, Redi-Care Clinic and your Family Doctor. ER QUALITY Redi-Care Clinic Family Doctor Quality is placed first, regardless of where the patient is located CONDITIONS Severe and lifethreatening conditions: Chest pain, sudden or severe pain, abdominal pain, difficulty breathing, signs of stroke, severe breathing, a head injury or any other type of major trauma Non-emergent care when your family physician is not available such as: abrasions, cough or cold, diarrhea, minor burns, simple sutures, minor sprains, rashes, joint pain, vomiting, urinary tract infections, ear or throat pain or Tetanus (Tdap) shots Non-emergency care for acute illnesses or chronic conditions and preventative and well check visits TIME Patients are seen based on the severity of their conditions; can be unpredictable Patients are seen on a first-come, first-served cost basis; more predictable Patients can choose a date and time that works best for them; the most predictable HOURS Open 24/7 Nights, weekends and holidays Normal business hours; may have same day appointments PROXIMITY TO A PHARMACY Within the hospital building Within the hospital building Your home town (Caseville, Elkton, Pigeon and Sebewaing) Associated with higher costs and usually higher co-pays Associated with lower costs and usually the same co-pay as seeing your family doctor COST Scheurer Healthcare Network Associated with lower costs and co-pay pg 9 Scheurer Selected for Trauma Simulation Training The staff at Scheurer Hospital were one of four hospitals in the state of Michigan to be selected to take part in a trauma simulation with the Michigan State University Learning and Assessment Center. This fantastic program enabled doctors and nurses, along with staff from the Lab, Diagnostic Imaging, Respiratory Therapy and Registration and many others to work together. The simulation was an excellent opportunity for the hospital to practice and learn how ER Nurse Angela works on the mannequin as staff from Diagnostic Imaging and Respiratory Therapy stand ready to do their parts. condition. The simulation quickly converted to a real event. After he was stabilized at Scheurer, he was flown to another hospital for further treatment. He states that he is doing well now thanks to Scheurer’s team catching the problem right away, making the right decisions at the right time and providing the actor with the appropriate medications. We are all grateful for a positive outcome! Respiratory Therapists Karen and Sheila assist Dr. Scaddan in intubating the mannequin. to communicate effectively in a very fast-paced, stressful trauma, without all of the pressure of having a real person’s life on the line. The trauma situation involved mannequins and one live, medically trained actor. The mannequins allowed the staff to perform invasive procedures, such as inserting chest tubes and stabilizing leg fractures. The real actor allowed the simulation to feel more like the real thing. Staff were able to interact with the actor in much the same way that they would a real patient. As it turns out, while the doctors, nurses and therapists were performing non-invasive procedures on the actor, they discovered that he truly had a life-threatening pg 10 Diagnostic Imaging Staff Kayla and Karen begin their procedures to take an x-ray of the mannequin on the ER bed.. Scheurer Healthcare Network The construction of Country Bay was an impressive sight to watch in 1993. Scheurer Healthcare Network This aerial photo showcases the complete complex of Country Bay Village, which consists of 40 apartments and 11 duplexes. Country Bay resident Brad Gilbert has traveled the world visiting over 40 countries during his service in WWII or with his late wife, Dorothy. Brad has called Country Bay his home for 16 years and encourages seniors to stop in for a visit! pg 11 Scheurer Fit Challenge Scheurer Fit Challenge is a new program that began in February to help 60 contestants lose weight, increase their physical activity and live a healthier lifestyle. Working in teams of six, participants monitor their food intake and physical activity daily and earn points for doing so. Points can also be earned for things like attending educational seminars, taking part in fitness classes and keeping appointments with the Registered Dietitian and Fitness Coach. Scheurer Healthcare Network’s very own employee Carleen Giddings has agreed to share her journey as a Scheurer Fit Challenge participant. Carleen decided to she want to join Scheurer Fit Challenge to work with fellow teammates to lose weight and stay fit. She not only hopes to lose 20 pounds and keep it off, but ensure that her clothes are fitting “comfy.” For Carleen, the most important benefit of joining the program and being a part of a team is the support from your teammates. Together you can discuss food, exercise and share each other’s enthusiasm. She also states, “Each person is rewarded with points based on workout minutes and not their ability.” One obstacle Carleen didn’t expect to face in this program thus far was following a healthy food plan which includes carbohydrates counting. Though one of Carleen’s toughest obstacles, she has stuck with this food plan and can definitely see the plan’s benefits already. “It seems like following the carb eating plan helps me feel less hungry.” th core streng on building s rk o w r n fo Carlee ity ball n her stabil by sitting o y. a d rk her wo portions of Just four weeks into the program, Carleen’s hard work, including pre-planning of menus and fitness routines, is paying off. She’s already lost six pounds and has logged nearly 1,000 minutes of exercise. Despite the occasional challenges, Carleen’s personal mantra keeps her going. “Be happy, healthy and fit,” says Giddings. “I have the discipline to define myself, no matter how long it takes.” Watch for more information on Carleen’s transformation in the Summer 2014 magazine. We’ll update you on her progress and share her secrets for success. Patient Centered Medical Home Scheurer Hospital is working diligently to ensure our patients receive the quality care they've come to expect. As such our clinics are in the process of becoming Patient Centered Medical Homes (PCMH). A PCMH is a trusting partnership between a doctor led healthcare team and an informed patient. The ultimate goal is to help patients reach their health goals of living longer, productive and healthy lives. The process includes an agreement between the doctor and the patient that acknowledges the role of each in a total healthcare program. The health team will: • Ask you what your goals are, or what you want to do to improve your health. • Remind you when tests are due so that you can receive the best quality care. • Ask you to have blood tests done before your visit so that the doctor has results at your visit. • Explore methods to care for you better, including ways to help you care for yourself. The patient will help by: • Tell us about your needs and concerns. • Take part in planning your care and following through with it. • Tell us what medications you are taking and ask for a refill at your office visit when needed. • Let us know when you see other doctors and what medications they put you on or change. • Learn about your insurance so that you know what it covers. • Keep your appointments as scheduled, or call and let us know when you cannot. • Give us feedback so we can improve our services. We look forward to continuing our relationship with our patients and we see a bright future in the management of your care. pg 12 Scheurer Healthcare Network