Case Study: Katherine Shaw Bethea Hospital

Case Study: Katherine Shaw Bethea Hospital
Dixon, Illinois
“Every time we purchased or installed 3M products, we typically recognized
productivity gains and positively affected our revenue cycle. Since we already
trusted 3M, their dictation, transcription, and speech recognition solutions were a
natural fit. This change has made managing transcription much easier.”
—-Denise Reed, HIM director, Katherine Shaw Bethea
The 3M Advantage
• 45 percent more lines per
hour on average by medical
transcriptionists (MTs)
using 3M Back-end Speech
Recognition (BESR) technology
over traditional transcription
• 92 percent improvement in
average MT productivity ratio
• 88 percent reduction in average
turnaround time
3M products used by Katherine Shaw Bethea
• 3M™ ChartScript™ Software
• 3M™ ChartRelease™ Software
• 3M™ VoiceScript™ Software
• 3M™ Electronic Signature
Authentication (ESA) Software
• 3M™ SyncStream Intelligent
Language Processing Software
• 3M™ Coding and Reimbursement
System
• 3M™ ChartFact™ Software
• 3M™ ChartLocator™ Software
Snapshot of Katherine Shaw Bethea Hospital
Type of facility: Acute care
Number of beds: 80
Annual inpatient admissions: 4,135
300000
Annual outpatient admissions: 108,466
Lines/Hour
250000
Services: Katherine Shaw Bethea Hospital (KSB) has served Dixon, Illinois and
surrounding communities for more than 110 years from their main campus and
seven outlying provider-based clinics. Services include obstetrics, occupational
and sports medicine, behavioral health care, and cardiac rehabilitation.
200000
150000
Staff: 60 employed physicians and 12 medical transcriptionists (MTs).
100000
Month 1
Month 7
In addition to recognizing a 45 percent
increase in output by adding 3M backend speech recognition (BESR), Katherine
Shaw Bethea has also seen 3M solutions
positively impact the revenue cycle.
Challenge: KSB wanted to replace an out-of-date dictation system with a
reliable workflow to improve access and support for remote MTs who work
from home.
3M Solution: 3M VoiceScript, 3M SyncStream, 3M ChartScript, and
3M ESA Software.
Katherine Shaw Bethea Hospital
The Challenge
Using an outdated dictation system from a 3M competitor,
Katherine Shaw Bethea Hospital (KSB) was struggling
with an increase in dictated jobs, routing jobs to off-site
transcription staff, and a turnaround time that was not on
target. The old system also had an inconsistent workflow that
made managing dictation jobs difficult.
With a homegrown, proprietary health information system,
KSB knew they wanted to start their search with vendors
they already knew and worked with. The hospital already
used 3M™ ChartScript™ Software, 3M™ ChartFact™/​
3M™ ChartLocator™ Software, and the 3M™ Coding and
Reimbursement System.
Another concern for Denise Reed, HIM director, was that she
wanted to increase productivity and improve workflow, but
she did not want to jeopardize jobs. Her goal was to redeploy
resources to other work in her department.
The Solution
Already familiar and happy with 3M solutions, Reed turned
to 3M Health Information Systems for options. “Every
time we purchased or installed 3M products, we typically
recognized productivity gains. Since we already trusted
3M, their dictation and transcription solutions were a natural
fit,” says Reed.
KSB decided that 3M™ ChartScript.net Software, a
browser-based transcription typing platform, 3M™ Electronic
Signature Authentication (ESA) Software and
3M™ VoiceScript™ Software had features and options that
met her needs. Together with her existing systems, Reed
would now have a web portal environment to help improve
communications with home-based MTs, productivityfocused medical transcription tools, integrated voice
playback, complete control of workflow, and an integrated
electronic signature.
Ultimately, the ability to have a closed system and a single
vendor for dictation, transcription and electronic signature
made her choice fairly easy.
The choice to add 3M back-end speech recognition (BESR)
technology was part of the overall strategy to use technology to
save money and decrease turnaround time. “The 3M back-end
speech recognition makes us feel like we are working with the
latest and greatest in transcription technology,” says Reed.
The KSB team worked with 3M to identify providers that
would be best-suited for using BESR, and Reed diligently
trained her staff on the new tools and process changes.
The Results
“3M back-end speech recognition has dramatically improved
our turnaround time and increased transcriptionists’
productivity,” says Reed, adding that these results “have
positively affected our revenue cycle because the reports are
moving faster to the coding professionals.”
“With the old system, it was difficult to manage our
transcription load. We went from 600 jobs in the queue
at any given time to nine jobs in the queue at peak
operation loads, using the 3M solution. It’s made managing
transcription much easier, and 3M was a real partner in
helping us improve our operations.”
The home-based transcriptionists can now more rapidly
retrieve and transcribe jobs. The new tools have improved
KSB productivity exponentially, and the results were achieved
within several months. With the new system, 89 percent of
all jobs are now transcribed within four hours or less, and 50
percent are done in less than an hour. Reed no longer worries
about paying for overtime work.
The 3M BESR technology delivered reports back to care
providers quickly and allowed Reed’s team to eliminate
backlog without adding staff. Because KSB chose speech
recognition that happens behind the scenes, it did not change
workflow for the providers. No changes for providers has
meant no complaints for Reed’s team.
The productivity ratio (the time it takes an MT to transcribe
one minute of dictation) has shown that the KSB transcription
team is now editing jobs in half the time it took to transcribe
them before 3M BESR was rolled out.
“I am just so pleased with this project and 3M. It has made
life easier, and I feel like we are now ahead of the curve,”
Reed concludes.
Call Today
For more information on how 3M solutions can assist
your organization, contact your 3M sales representative,
call us toll-free at 800-367-2447, or visit us online at
www.3Mhis.com.
Health Information Systems
575 West Murray Boulevard
Salt Lake City, UT 84123
U.S.A.
800 367 2447
www.3Mhis.com
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Published 10/10
70-2009-9136-5