2013/2014 Annual Report - BARC Developmental Services
Transcription
2013/2014 Annual Report - BARC Developmental Services
2013/2014 Annual Report A Message from our Executive Director… Dr. Robert H. Schram joined BARC in 1977. He has over forty years experience in human services in New Jersey, New York and Pennsylvania. Rob has a Bachelors Degree in Political Science, a Master’s Degree in Counseling Psychology and received his Doctorate from Nova Southeastern University in Public Administration. He was promoted and currently maintains the status of Fellow with the American Association on Intellectual and Developmental Disabilities (AAIDD) for meritorious contributions to the field. He also was nominated for the Grenzebach Award for Outstanding Doctoral Dissertation. Rob’s professional memberships include AAIDD and the Pennsylvania Association of Resources for People with Developmental Disabilities (PAR). Rob serves with the Bucks County Business and Community Development Advisory Board and Eagle Workers Compensation Trust Board of Directors. He mentors and approves the research of Baccalaureate candidates at Thomas Edison University. He is active with providing expert testimony, meditation, spiritual direction, Torah/Talmud studies, and teaching. He is the published author of: eleven books: Maximize Life by Living for Peace, Harmony, and Joy; Oh My God…it is all the Same!; Life is but a Dream!; The Musings of an Inveterate Traveler; The Musings of an Inveterate Traveler II; The Musings of an Inveterate Traveler III; Illusafact: The Inevitable Advance of Our Technologies and Us; The Musings of an Inveterate Traveler IV; Company Management...Policies, Procedures, Practices; Mixed Marriage…Interreligious, Interracial, Interethnic; Zohar…the Book of Radiance Revealed. As in the previous year, BARC continues to do exceedingly well by strategically planning for all eventualities in both Harrisburg and Washington, while maintaining program quality and fiscal viability evidenced by our licensing reports and our ability to reward staff with bonuses/salary improvements. We remain current with technological advances and are in full compliance with federal and state regulations, while significantly increasing fund raising events and capabilities. Our mission statement has not changed since 1951: “To serve and advocate for children and adults with intellectual disabilities and Autism.” Both the Commonwealth and Federal Government continue as our largest funding sources. Our dedicated staff continue to be honored through Glad-We-Work-Together events, Qualityof-Life Awards, Annual Length of Service Ceremonies, and bonuses. Our Early Intervention Department has significantly increased 3-5 year old supports in lower Bucks County. We support over 400 children in both center and home-based services. The Residential Department supports 97 residents in homes located throughout Upper and Central Bucks County and Lehigh County. There are 53 residents living in structured 24 hour supervised programs and 29 residents in structured programs with varying levels of supervision, 15 individuals live in homes and apartments with lower supervisory needs, or in homes with families from the local community. Vocational Services continues its programs for over 250 workers through: two Light Manufacturing Programs, one Joint Opportunities for Business and Society (placement of workers in community jobs), two Cafeteria Training Programs, two Adult Day Care Programs, two Adult Senior Programs and one Autism Spectrum Disorder Program (ASD). The Human Resources Department continues to fill positions with qualified staff. This is accomplished through recruitment and retention, utilizing current associates, on-call staff, and staffing agencies. The following goals have been successfully achieved: a staff satisfaction survey conducted in March 2014 with management feedback provided to all staff; fitting the right people in each job category; allowing for career development; and strengthened supervisory relationships. The Quality Resources Department provides essential components of a comprehensive quality management process by adhering to our core values of accountability, integrity, self-respect, quality, and diversity. The Development Department has expanded in the last year to include numerous annual and new fundraisers, successfully soliciting both public and private grants, the production of internal/ external newsletters, monthly submission of press releases, maintenance of an active speakers’ bureau that set a record in 2013. The sponsorship program continues to support major fundraising events. Fortyfour BARC staff pledged donations to BARC in 2014 and many community supporters pledged donations over the next five years. BARC’s 61 Ambassadors continue to promote BARC’s mission to the public with updates provided at our Annual Membership and Community Awards meeting. The Fiscal Department contributes to our surplus bottom line by providing timely financial reports and the writing of waiver proposals for underfunded needs to obtain additional funding. For the fiscal year ending June 30, 2013, the agency had total assets of $8,774,392 total liabilities of $5,278,083 and Net Assets of $3,496,309. Fiscal Year 2012-13 again closed with a positive bottom line on annual expenses of $17,984,744, offset by revenue totaling $18,092,702. I continue to appreciate the hard work and support of all BARC associates, our contracted staff, our dedicated BARC Board of Directors, our dedicated Foundation members, and all of our dedicated and reliable volunteers. Meet Our Executive Staff Dr. John D. Pfeiffer celebrated his fourteenth year with BARC Developmental Services on December 6, 2013. Through the years, his role has expanded from Director of Early Intervention to include the Director of Development. He continues to serve as a member of the BARC Foundation Committee and as the comentor of the BARC Workforce Enhancement Committee, a member of the BARC Relationship and Sexuality Resource Committee, the Advocacy/Human Rights/Quality Resources Committee and the BARC Social Media Committee. John’s background includes over twenty years of teaching in Higher Education, primarily at the graduate level. He has served on the faculties of Chestnut Hill College, Norwich University, Antioch University, The Union Institute and Montgomery County Community College. Additionally, he has consulted with a widerange of social service organizations in the southeast region in the areas of behavior management, deinstitutionalization and wrap-around services. Educated at the Wyoming Seminary Preparatory School, he is a Level II Pennsylvania Certified Special Educator who holds certifications from the Pennsylvania State Board of Private Academic Schools, and in the states of New Jersey and Delaware. John holds degrees from Thiel College (B.A), Antioch University (M.Ed.), and Nova Southeastern University (Ed.D.). He has also studied at The Institute of European Studies in Germany and Austria and has taken graduate work at The University of Akron, Temple University, Gratz College, and St. Joseph’s University. Mary Sautter has over twenty six years experience working with individuals with developmental disabilities. Prior to joining BARC, Mary worked for 4 years with ICF/MR programs as both a Resident Supervisor and Staff Trainer and also worked 2 ½ years as a Supported Living Caseworker. Mary first joined BARC in 1994 as a Program Coordinator in the Residential Department. After 6 years, she transferred to the Quality Resources Department for 2 years. After working for another agency as the Residential Services Director for 2 years, Mary returned to BARC in March 2005 as the Regional Residential Director for Upper Bucks area. In 2009, the department was re-structured and Mary was promoted to Residential Director. Mary holds a Bachelor of Arts degree in Psychology from Gettysburg College. She is a member of the Prader-Willi Syndrome Association USA. Scott Kulp received his Bachelor of Arts degree in Psychology from East Stroudsburg State College, and a Master of Science in Rehabilitation Counseling from the University of Scranton. He joined BARC Developmental Services in 1976 as a Job Placement Counselor, was promoted to Rehabilitation Manager at BARC Production Services Quakertown in 1978, Site Manager of that facility in 1985, Clinical Supports Administrator for the Vocational Services Department in 1999, and Director of Vocational Services in 2001. Scott celebrated his 37th anniversary with the agency in August 2013! In addition to his duties as Director of Vocational Services, Scott is a long time member of the agency Advocacy/Human Rights/Quality Resources Committee, the Relationship and Sexuality Resource Committee, and on the BARC Foundation Committee. Scott is also a seasoned Putting People First instructor. Barry Johnston, Director of Quality Resources, joined BARC Developmental Services in 1992 as a Rehabilitation Manager in Vocational Services, occupying that position for seven years. After splitting his time between working as a part-time Human Resources Manager for another agency, and conducting investigations and trainings for BARC, Barry rejoined BARC full-time in 2002 as a Quality Resources Coordinator in the Quality Resources Department. In 2013, Barry was promoted to Director of Quality Resources. Barry earned a Master's Degree in Training and Organizational Development from St. Joseph's University, a Post-Master's Certificate in Social Service Administration from Temple University and a Master's Degree in Counseling from Shippensburg University. Barry is a member of the American Society for Training and Development and conducts several training courses for BARC, in addition to his regular job duties. He is also a member of the Society for Human Resources Management. Lori Vail joined BARC Developmental Services in August 1993. She received her Bachelor of Science degree in Accounting from Mankato State University in 1983, and began her professional career as an accountant with the Higher Education Assistance Foundation in St. Paul, Minnesota. After five years at home raising her young children, BARC provided the perfect opportunity to resume her career in accounting, offering a flexible part-time work schedule, along with progressively challenging job responsibilities. After 12 years as a Bookkeeper and Accountant, in November 2005, Lori was promoted to the position of Director of Financial Services. Kathy Rancourt joined BARC Developmental Services in May 2007 as Recruitment Manager. She took on additional Human Resources Generalist duties and was promoted to Director of Human Resources in October 2013. Previous to joining BARC, Kathy worked in Human Resources and Volunteer Coordinator positions for non-profit agencies in the Bucks County area and in New York State. Kathy has a Bachelor of Science degree in Elementary Education/Social Sciences from Russell Sage College and a Master's of Science in Administration, Human Resources Concentration, from Western Connecticut State University. She is a certified Human Resources Professional and is a member of the Society for Human Resources Management. Early Intervention As in the previous year, 2013 saw some additional changes in Early Intervention as a result of statewide system priority shifts. The Program Director at our Lower Bucks Center resigned in August and a decision was made to not replace this position, due to the relatively low census at the Friendship Circle Preschool program in Croydon. This reduction in census necessitated the closing of one classroom and the layoff of one Instructional Assistant. The Teacher that was assigned to the closed classroom was promoted to assume the position of Center Coordinator and has oversight responsibilities of the centerbased operations only. The Early Intervention Department Director has taken on the responsibility of supervising directly the Lower Bucks Birth to Two Program and associated staff. Our referrals in our Friendship Circle center in Croydon have begun to rise slowly but steadily, and our affiliation with the Bucks County Intermediate Unit has been strengthened. It is anticipated that referrals will continue so that we may be able to open an additional classroom sometime in 2014. We maintain a small “private pay” program that continues to welcome and support all children, although overall efforts are aimed at getting more referrals from the Intermediate Unit. Our affiliation with Bucks County Head Start continues and we have 16 slots dedicated in this program for our Intermediate Unit children. Once again, the Coyne Chemical Company, a family owned business in Croydon, has contributed a significant amount of money to the center that will support our Music Therapy Program this year. This company has demonstrated unwavering support for our children for over fifteen years and BARC is extremely grateful for their assistance. Photo 1: Graduate, Alexandria B. enjoys the Friendship Circle Preschool graduation ceremony with her brother. Photo 2: The staff and teachers of Friendship Circle Preschool. Photo 3: The children at Friendship Circle Preschool sing with friends, family and Santa at the annual Holiday Sing-A-Long. Bristol Township Community Development Funds (federal) have provided some financial support to the center in 2013 and we have a grant in pending status for 2014. We will continue to maintain communication with local elected officials and seek their support in helping us access additional public dollars that may become available. The Home-Based Birth to Two Program has continued to experience steady referrals. The program continues to support well over 300 children monthly. The four Program Supervisors in this program provide guidance, support and encouragement to families and serve as the integral link to the Bucks County Office of MH/DP. Their roles continue to become more involved, as changing system reporting demands evolve and change. The year ahead will most assuredly continue to present us with additional challenges as a result of enrollment numbers and referral issues. All programs continue to experience very little staff turnover, and all programs continue in full compliance with all licensing and regulatory standards. Lily Gilman By Dawn Killian, Program Coordinator Lily Sophia Gilman is a delightful and beautiful five year old girl who came to the BARC Developmental Services Friendship Circle Preschool program in Croydon when she was just three years old. Lily's proud parents, Susan With 20 plus years in the teaching field Dawn Killian joined BARC Developmental Services in 1999 as a teacher in the Friendship Circle Preschool program in Croydon. She earned a Bachelor of Arts Degree and teaching certificate in special education (K-12) from Holy Family University. During her tenure as a teacher in a developmental support classroom Dawn was able to make a positive impact on dozens of young children and their families, paving the way for a smooth transition to kindergarten. In August of 2013 Dawn was promoted to the position of Center Coordinator of the lower Bucks Friendship Circle Preschool. She is doing a fine job overseeing the educational programs in this facility and works collaboratively with the Bucks County Intermediate Unit and Bucks County Head Start in ensuring a wide range of educational and therapeutic supports to all children supported in this program. In addition to her professional responsibilities Dawn and her husband Jeff are parents to a 30 year old son and 25 year old daughter and have two grandchildren. Dawn views her experience as the Center Coordinator as valuable and looks forward to continue to help to meet the needs of the children and families being supported at her center! and Daniel Gilman, have worked diligently to seek out and secure the most appropriate services that can support the needs of their daughter. Lily is currently attending Friendship Circle Preschool’s inclusive/ collaborative program with Bucks County Head Start. In this program, Lily is able to interact and learn with a diverse group of children, all of who participate in a wide range of classroom activities that include circle time, arts and crafts activities, music therapy and story time. Lily's parents are very happy with the progress Lily has shown since she came to Friendship Circle Preschool. She has exhibited significant gains in her social skills with peers and she continues to make progress on a daily basis, both at school and at home! Lily and her family attended the annual Coyne Chemical Holiday party where she accepted a donation in the amount of $10,000 donated by company employees, which funds the preschool’s Music Therapy Program. Lily's mother is very pleased to report how well Lily did at two recent birthday parties she attended. She was able to participate in and enjoy the activities, due to her increased abilities in being able to "wait" and "take turns". She was able to interact with other children and thoroughly enjoy playing with toys and equipment and getting her picture taken with all of her friends. An exciting gain that Lily recently made was in her ability to sit down with her family and watch the entire movie "Frozen". Afterwards, Lily made her mother laugh when she ironically said to her, " Mom, I'm proud of you!" This is a testament to the power of positive parental role models and sound pre-school teaching. The entire Early Intervention Department at BARC Developmental Services is very proud of Lily, her family and all of the accomplishments that have been made. We wish her continued success as she prepares to transition to Kindergarten. There can be no doubt that Lily is very ready for the next step in her educational journey! Residential Services The Residential Department presently supports 98 individuals in homes located throughout Upper and Central Bucks County and Lehigh County. Intermediate Care Facilities (ICF/ID) provide residential services to 53 individuals in structured 24-hour per day supervised programs. Community Living Arrangements (CLA) provide services for 29 individuals in structured programs with varying levels of supervision. Supported Living (SL) provides services to six individuals living in homes and apartments with lower supervision needs. BARC currently supports 10 individuals in Life Sharing arrangements in the homes of seven different families. During 2013, the structure and the management of the department remained largely unchanged. There continues to be two residential offices, one at each production location. This allows for a closer collaboration between the vocational and residential departments, in addition to a significant continued cost savings. Many policies and procedures were written and/or revised over the past year in an effort to improve the quality of supports and consistency throughout the department. Another accomplishment over the past year was the ability to purchase and install full-house generators in 3 of our homes. This will allow individuals to remain at home should a power outage occur. It is our intent to install 7 more generators in 2014. One of the highlights during the past year was the annual Track & Field/Carnival Day in June and Holiday Party in December. We added a new department-wide event – a Prom – that was held in June. The Residential Department continues to actively promote “self-determination” and person- centered planning for all individuals supported residentially by BARC Developmental Services. We are committed to ensuring that all individuals have choices in their lives. This includes choices in everyday activities, as well as major life altering choices. The individual’s desires are explored through collaboration with the individual, associates who support the person, Supports Coordinators, family members and friends. Typically, a creative team is able to meet the challenges and find ways to help the person achieve his or her goals, hopes and dreams. It is the ongoing endeavor of the Residential Department, in collaboration with Quality Resources, to follow the agency’s Quality Management Plan. The residential leadership team makes recommendations for methods to achieve goals and enhance the quality supports within the department. Several of the goals in this plan focus on improving delivery of health care services by decreasing incidences of abuse and neglect, increasing knowledge on how to support individuals as they age, developing diet & exercise plans, and decreasing medication errors. The other Photo 1: Genny Menzen models her gown as she enters the first ever Residential Services Prom. Photo 2: Tony and Teddy Manero pose for a photo with their daughter Tracey at the Residential Carnival. Photo 3: Casey Cahill enjoys a snow cone at the Residential Carnival. goals focus on ensuring that individuals who do not verbally communicate utilize a communication system, increasing the social roles our folks have in their communities, and ensuring the completion of personal outcome interviews. In the upcoming year, the greatest challenges for the Residential Department will be recruiting and retaining Support Associates and providing quality supports to an aging population. The individuals supported by BARC Developmental Services are aging and with that comes new medical needs that Support Associates may not have encountered before. In 2014, we are committed to offering quality supports for the changing needs and to promote self-determination through the continued collaboration of team members in identifying and fulfilling each individual's life goals and dreams. We also look forward to continued expansion of services by expanding our pool of Life Sharing providers and opening more Life Sharing homes. Michael Gavin & Terrance Jackson By Stephanie Giberson, Program Coordinator Mary Judd has been a BARC Developmental Services associate for almost 20 years and currently is the Home Manger of Fern Drive and Stonegate. Mary spends much of her personal time engaging in activities with our individuals and truly considers them her family. In April 2003, Mary made that even more of a reality by opening her home to Michael Gavin. Mary had developed a relationship with Michael by working with him when he resided in Supported Living. Michael took to Mary and they developed a unique friendship. Michael Stephanie Giberson has 20 years of experience working with individuals with intellectual disabilities. Prior to joining BARC in 1997, Stephanie worked for another agency caring for children with disabilities. Stephanie joined BARC as an overnight awake staff while attending college. After 2 years, she was promoted to a CLA Home Manger position. In 2007, Stephanie was again promoted to a CLA Program Coordinator in the Residential Department, where she currently remains. Stephanie holds an Associate Degree in Business from Lehigh County Community College and credits from DeSales University where she one day intends on finishing her undergraduate degree in business administration. Stephanie became a life sharing provider for BARC Developmental Serives in 2009. Stephanie was certified as a Personal Outcome Measures interviewer in 2004, and she is also a member of the staff appreciation team and the residential activities team. was being evicted from his apartment because of complaints from other tenants who did not appreciate Michael for his unique personality. Mary offered to take Michael temporarily while they located a new apartment for him. Michael was more than happy to move into Mary’s home. During Michael’s stay, he and Mary developed a great rapport. Michael made a lot of progress in a very short time. It was apparent that Michael was benefiting from a family environment and Mary’s example. Michael began developing new friendships with the neighbors and Mary’s close circle of friends and family. Michael wanted to join Mary’s family and Mary was excited to make this a reality. The rest is history. Then in May of 2009, Terrance Jackson, who was living at BARC’s Braithwaite home, made a request for a life sharing home. Terry expressed a deep desire to live with a family and longed for a home environment for many years. Terry was struggling and finding him the right home was a challenge for his team. Mary knew of Terry’s request and met with his team to discuss her home as an option. Michael, Mary and her daughter Nathina welcomed the challenge. Terry has made a remarkable turn around since moving in with Mary. He has become much more independent and social. Terry knew what he wanted and worked hard to accomplish his goals with the help of Mary and the family. Mary’s dedication to Terry and faith in his dream are continuing to pay off. Michael and Terry have become great friends. They look out for each other and enjoy each other’s company. They enjoy decorating for every holiday, going out to eat, shopping, traveling, parties at their home, and playing with the family dogs Babu and Mia. In early 2014, Michael and Terry were able to get off the lifesharing 6500 regulation license. Their combined unsupervised time was enough to allow for the home to become unlicensed by the state. Michael and Terry are both proud of this accomplishment and their new found form of independence. Mary’s partner of over 3 years, Phil Diaz, also plays a strong role in their lives. Recently, Mary and Phil hosted a super bowl party and invited lots of fellow BARC friends. They opened their home and hearts to about 4 CLA homes and a few lifesharing individuals. Chairs were lined up around the TV as everyone watched the Super Bowl and enjoyed homemade wings prepared by Phil. Mary had prepared many dips, meatballs, lasagna and too many other things to even mention. Michael and Terry were gracious co-hosts, taking coats and helping to set up extra chairs. Their neighbors even stopped over for a while. It was evident that Terry and Michael have a warm friendship with them. Mary says her heart and life are full of joy and she feels incredibly blessed to have Terry and Michael as part of her family. Michael and Terry feel the same way about their life with Mary and Phil. What a shining example of family and what lifesharing is meant to be. James Weissenberg By Chris Bennett, Home Manager active, performing tasks such as shredding papers in the ASD room. Jamie has become comfortable with staff members at both Blythewood and at BPSW and he continues to grow in many different areas. He has formed strong bonds with staff members who work closely with him, and shows his appreciation for their assistance with things he is interested in. James Weissenberg, or Jamie, as he prefers to be called, became a resident at Blythewood, and a member of the BARC Residential Services team this past June. Before coming to Blythewood, Jamie lived and attended school at Bancroft Neurohealth in Cherry Hill, New Jersey. He had been a resident there since he was seven years old, so transitioning to another home was very new for Jamie. Jamie’s housemates at Bancroft were very familiar to him and also closer to his age, which is different than his situation at Blythewood. It did not take long for Jamie to feel comfortable and begin making progress at his new home. He quickly learned about his new housemates and new surroundings, and adjusted well to the house and to his new daily routine. He began attending BARC Production Services in Warminster shortly after moving in. At BPSW, Jamie stays very Jamie has a lot of energy and a big personality. He smiles and laughs when something makes him happy. He still enjoys spending some time by himself, but continues to increase the amount of time he spends with staff and his housemates. He enjoys doing various activities around the house, such as playing with preferred objects and he loves watching SpongeBob with everyone. He has become more socially involved and does many activities now with his housemates that he has not participated in previously. Jamie has attended BARC Developmental Services functions including the WalkA-Thon, holiday party, and soc/rec events. He has also gone on house outings to the Elmwood Park Zoo and to several different restaurants in our area. Jamie enjoys spending time with his mother and his grandfather, who he sees on a regular basis. Jamie has made great progress in the seven months he has lived at Blythewood. He has become more actively involved in his treatment and has thrived in an environment where we leave as many decisions as possible to him regarding his care. Jamie learns quickly, and can work on many more goals here as he grows and becomes even more comfortable. He has been a fun addition to BARC and the Blythewood family, and everyone looks forward to seeing all that he can accomplish. Chris Bennett came to BARC Developmental Services in 2005. He started working as the House Manager (HM) at Chubb Drive and was there until 2008 when he transferred to Blythewood as the Assistant House Manager (AHM). He worked as the AHM until June of 2012, when he was promoted to the HM at Blythewood, which is the position he currently holds. Chris grew up near State College and attended Penn State. He has been working in the human services field for the past 14 years, nine of those being with BARC. Chris married the love of his life, Adele, in September 2008.He has a stepdaughter who has been in his life since she was very little. In October of 2012, they were blessed with a baby boy who they named Alex. The family also shares their home with their much-loved dog, Scarlet. Vocational Services The Vocational Services Department enjoyed another very successful year in 2013! As in previous years, the cornerstone of the services offered to adults with intellectual disabilities and Autism continues to be person-centered, focusing on the goals each individual has identified. The JOBS Program, Joint Opportunities for Business and Society, experienced a significant increase in referrals during the year from the Office of Vocational Rehabilitation (OVR), as a result of the outstanding relationship the JOBS Manager has established with OVR Counselors. The program secured community employment for eight individuals, all of whom are doing extremely well in their jobs, and are very happy and proud to be productive, contributing members of their communities. his outstanding effort to procure additional work from existing customers. Contract income exceeded budget projections for the fiscal year ending June 30, 2013 by $37,000 and remained above monthly budget projections through the end of 2013. Six new customers were acquired during the year, including two former customers who had not outsourced work since the economic turndown in 2008. Photo 1: George James enjoys a photo opportunity with the Phillie Phanatic who visited BPSQ. Photo 2: Walter Blair works on a measurement project at BPSW. Photo 3: Renita Holland prepares iced tea for her co-workers in the BPSW cafeteria while Forrest Fortenberry looks on. Three capital improvement projects completed in 2013 were funded through the Community Development Block Grant (CDBG) program. At BPSQ, new windows were installed on the south wall in the production area. At BARC Production Services Warminster (BPSW), the warehouse roof was replaced, along with the remaining three original rooftop HVAC units. CDBG funding was also approved in December 2013 to replace the increase capacity in this program from front section of roof at BPSQ, which Major renovations, nearly doubling 20 to 35 individuals. The renovations are should be completed by early Spring program space and licensed capacity to expected to begin this spring, with a 2014. the Adult Training Facility/Disabled projected completion date of late June Senior Retirement Program (ATF/DSRP) Major renovations for BPSW are also in 2014. program at BARC Production Services process. New offices will be built in the Finally, special thanks to the Vocational Quakertown (BPSQ), were completed and back corner of the warehouse for the Site Services Department leadership team licensed in late February 2013. Referrals Manager, Rehabilitation Manager, and and the Executive Director for their for new admissions to the program were Program Specialists. The current office received and additional referrals space will then be reconstructed to double outstanding operation of the department this past summer when the director was anticipated. program space for the ATF/DSRP unexpectedly out of work for two program, increasing licensed capacity The volume of contract work increased months. Your dedication and from 13 to 25 individuals. Then, the substantially again in 2013. The Sales commitment to the consumers and the Autism Spectrum Disorder (ASD) Representative is to be commended for agency is exceptional. program space will be enlarged to Adam Chmielowicz By Gail Napierkowski, Program Specialist Denis Waitley’s quote “Expect the best, plan for the worst, and prepare to be surprised” is the best way to capture the journey that I have experienced with Adam Chmielowicz. Before meeting Adam for the first time, I read over his referral packet with his Individual Education Plan (IEP)/behavior plan from a different agency and his Individual Support Plan (ISP) to gain a better understanding of his current needs and supports. As I read his packet, I had my doubts that BPSW would be able to support him, as his plans described verbal and physical aggression towards peers, noncompliance with requests, selfinjury, and dangerous behaviors (starting a fire in a trashcan). In June 2012, I had the opportunity to meet Adam for his intake. When I met Adam, he was extremely shy and very reluctant to answer my questions. As I started asking his mom about his behaviors, she painted a very different picture from the one that I read in his paperwork. Even though Adam lived at his previous agency, Mom reported that he came home every weekend. With his parents, Adam’s mom said, “Adam is helpful in the kitchen and follows directions well”. Since the supports coordinator just started working with Adam, she did not know much about him either. At the end of the meeting, I was not sure what to believe or what to expect. In August 2012, Adam was accepted into the workshop with 1:1 staffing for the first 90 days. Adam was given this intensive staffing due to both his behaviors and the amount of supervision he needed at his previous agency. As soon as Adam started to attend the workshop, he was full of surprises for staff. Adam never displayed any physical aggression toward peers or self-injurious behaviors. However, he began demonstrating several unexpected behaviors that were also challenging. For example, he covered his ears and ran out of the building every time he heard a loud noise. Every time this occurred, it could take up to an hour to get him to come back inside the workshop. He also insisted on leaving the cafeteria as soon as lunch was over to go back to workstation. As he had 1:1 supervision, his staff was able to go with him. However, the plan was to decrease his staffing ratio so staff needed to find a way to get him to become more comfortable with the routine and environment. In an effort to help him adjust, several staff came up with suggestions to see if they would help. Initially, staff gave him headphones to wear, but Adam did not like having them on his ears. When there was a loud noise in the workshop, staff also tried to encourage him to go to the cafeteria instead of running outside. Although there was minimal success with these techniques, staff did not give up on Adam. Then, a staff came up with the idea of allowing Adam to press the horn on the pallet jack so he would become more comfortable with the sound. This started to bring about a change in Adam. Around this same time, there were also concerns as his 1:1 funding had almost run out and we were not sure how we would be able to support him at a lower staffing ratio. Adam just needed a little more time. Fortunately, BARC was able to continue to provide the extra support for Adam with the hope that he would continue to make progress, and he did not disappoint. In order to provide him less support, Adam needed to stay in the cafeteria until lunch was over. His 1:1 staff worked on getting him to stay in the cafeteria a few extra minutes every day until he was able to stay in the cafeteria for the entire lunch period. Once he was able to remain in the cafeteria, his 1:1 was slowly faded away during lunch period. With one issue addressed, staff focused on getting him to address his response to loud noises in the workshop. The technique that Adam responded to was when staff used body positioning and consistent redirection when Adam would try to run outside after hearing a noise. With some time, Adam started to remain at his workstation, but still covered his ears when he heard a loud noise. With all his challenges addressed, Adam’s staffing was decreased to 1:7.5. Today, Adam is a delight to have at the workshop. He is always volunteering to help other individuals, especially ones in wheelchairs. Adam is a big help on his production line with tasks where he is up and moving around, such as palletizing. On nice days, he likes to sit outside and eat his lunch at the picnic table. As his mom originally said, he helped her in the kitchen, he recently started helping in the cafeteria at the workshop with wiping tables, taking out the trash, and mopping the floors. Adam has shown me that you cannot believe everything you read and that people can really surprise you when you give them a chance. Gail Napierkowski received her Bachelor's degree from La Salle University in 2003. She joined BPSW as a Program Specialist in 2005. While working at BPSW, she also earned her Master's in Counseling Psychology from Arcadia University. Gail's creativity, organization and knowledge of the individuals supported at BPSW make her an important asset to the Rehab Team. She is also famous for her delicious baked goodsespecially her brownies. Gail currently resides in Warminster and spends time volunteering as a facilitator for Safe Harbor, a program that provides supports for children who are facing grief and loss of loved ones. Tosha Green By Jennifer Rose, Program Specialist Have you ever felt as if you were in the wrong place? Or that you needed a change to become the person you wanted to be? Let me tell you about someone who redefined “change” for me. Tosha came to the Quakertown Jennifer Rose was raised in Bethlehem, PA, with her parents and two sisters. Jennifer graduated from Freedom High School, then moved to Millersville, PA to study Psychology. Jennifer graduated with her Bachelor’s degree in Psychology in 2007, and shortly after took a job at BARC as a temp through Axion, working in both the WAC and ATF. Jennifer became a BARC associate in 2010 when she accepted a position as a Program Specialist. Throughout her work at BARC, Jennifer attended graduate school at Arcadia University for her Master’s in Counseling Psychology. Jennifer interned as a Sexual Assault Counselor at NOVA during her last year of grad school, and graduated with her Master’s degree in May of 2013. Two days later, Jennifer got engaged to her fiancé, Stephan. Jennifer and Stephan are now planning a wedding for June 12, 2015, and hope to start a family soon after! Jennifer continues to work for NOVA part-time as a private contractor. She enjoys being outside and staying active, and recently finished her first HalfMarathon in Hershey Park this past October. Jennifer continues to work towards earning her license in counseling and hopes to open her own private practice in the future. workshop in the spring of 2013 after several other day programs did not work out. Like all of us, Tosha came with her own story, and we had no idea what to expect. Tosha began at BARC on a trial basis, and was officially accepted in June. When Tosha first started, she was very shy and quiet, and required more intense supports. Over time, Tosha became more accustomed to the staff and the routine, and began to really open up to people. As Tosha continued to learn new jobs and earn a paycheck, she began forming relationships, and growing in her confidence. Tosha taught us all a lesson here at BPSQ, that the past does not define a person. Tosha’s desire for change, growth and learning earned her the respect of everyone at BPSQ, as well as the “Worker of the Month Award” for October. Six months after her start date, Tosha’s team met to discuss her progress. Her team felt that Tosha had really proven that she could work successfully and could do it with less intense supports. It was then that Tosha stated, “I feel like people actually care about me here.” This was one of the most rewarding moments to date in my career at BARC. It’s amazing how the way we are treated by others impacts the way we feel about ourselves, and in turn, impacts how we live our lives. The dedicated staff at BPSQ made Tosha feel important, accepted, and cared about, which made all the difference for Tosha’s new beginning. The supportive environment allowed Tosha to create a more positive routine for herself, where she was able to feel as if she was a part of the group. Tosha was also able to earn money to get her hair and nails done, which are important to her self-esteem. Tosha has since asked for more and more job responsibilities, including the desire to work on trash collection. Tosha is now collecting trash once a week and takes pride in her abilities to do something different. Tosha continues to surprise us with her desire to learn more. Tosha’s team could not be more proud of the changes she has made in her life, and how she has taken full advantage of a new beginning. Most importantly, Tosha is finally proud of herself. Dawn McKee By Archie Hartzell, JOBS Manager to take a leave of absence to assist with her care. Unfortunately, Dawn’s mother passed away in June of 2011. Needless to say, Dawn took her passing very hard and decided she needed to take bereavement. It is a little over 18 years since I first met Dawn McKee. She was attending BARC Production Services Warminster (BPSW) and residing with her mother in Ivyland. There are many things in life that Dawn appreciates; she enjoys listening to music, especially Elvis Presley. She likes to dress up and go out to dinner with new friends. Exercise, walking, swimming, watching videos, TV and reading are also a big part of her life. Dawn is also an active member of her church. She cares for the people in her life very much. She enjoys spending time with her sister, brother-in-law, and especially her niece and nephew. From time to time, Dawn is able to travel to the New Jersey shore, which she enjoys tremendously. After 7 years at BPSW, Dawn and her team felt it was time to explore supported employment in the community. The job search was intense but, as luck would have it, a job was secured for Dawn at Hill’s Cleaners in Warrington, PA. The business is family owned and is operated by Anna Marie Hill, who, with the assistance of staff started, Dawn on her way to a 16 year success story. This is where Dawn was able to attain the excellent work ethic she has to this day. Always on time and dedicated to the completion of her job duties, Dawn was a valued employee. Life can be very unpredictable. When Dawn’s mother became ill, she decided When Dawn contacted JOBS Manager, Archie Hartzell, we found Hill’s Cleaners had filled the position she had held for so long. We understood business is business and Hill’s had to do what they needed to do. Both Anna Marie and Colleen were totally saddened by this outcome as they would miss Dawn very much. Dawn and the JOBS Manger regrouped and hit the ground running. We knew it would not be easy because Hill’s Cleaners was the only job that Dawn knew and there were many more men and women looking for employment. One day, we stopped in at Marshall’s in Doylestown and discovered they were hiring. We filled out an application and were fortunate to meet with Bob, the store manager. After having a brief interview and explaining the benefits of hiring Dawn and the support of the JOBS Program, we were able to secure a second interview and a job offer. Dawn began her new career, September 28, 2012. This was another environment for her. The management team and co-workers made Dawn feel at home. Dawn’s job title is Clothing Processor. Her duties include tagging clothing items, preparing garments for tagging and hanging. Dawn needed to learn how to use a padlock and key in the lunch room, as well as a computer to clock in and out. She works mostly a set schedule every Tuesday, Wednesday and Friday from 7:30 to 11:30 A.M. This has helped immensely with Dawn having a routine transportation schedule. Dawn is able to call and set-up her own transportation with Bucks County Transport. Dawn gets up those days at 4:30 A.M. to prepare her breakfast and to get dressed. Due to other pick-ups and stops, transportation arrives at 6 a.m. and Dawn enjoys being ready one hour early and is excited to be at work on time. It is rewarding to see any individual such as Dawn feel self-sufficient and making her own choices in life. An old business partner once told me: “Surround yourself with good people and all things are possible.” Dawn, you are a fortunate woman. Keep doing what you are doing because you are doing it well. Archie Hartzell joined the agency in mid July 1994 as Production Manager at BARC Production Services Quakertown. In mid October 1997, he became the Micro Systems Manager until that program closed in 1999. Since then, Archie has served as the JOBS Manager, Joint Opportunities for Business and Society, securing community employment for individuals referred to the program. In addition to his duties as JOBS Manager, Archie has been a Commissioned Officer with the Pennsylvania Game Commission since 1987. In 2010, he was awarded the Outstanding Wildlife Conservation Officer by the Southeast Region of the Pennsylvania Game Commission; in 2011 he was recognized as Outstanding Deputy of the Year, and in 2012 was recognized for 25 years of service. Archie is also an officer on the Salisbury Township Civil Service Commission. Archie is a lifelong resident of the Lehigh Valley. He and his wife Judy are the parents of three children, Archie Jr., Stacey, and Simon, and the proud grandparents of Emmett Michael and Samuel Elliot. Prior to joining BARC Developmental Services, Archie worked in the family business, manufacturing children’s clothing for 25 years, and was also a successful real estate associate for 8 years. Quality Resources The Quality Resources Department, guided by the Advocacy/Human Rights Committee, continues to focus on quality improvement and risk management for person-centered health, safety and habilitative supports. Quality Resources continues to manage the essential components of a comprehensive quality management process, including compliance with mandated regulations for reportable incidents, monthly individual and aggregate medication error analysis, development and implementation of the agency Quality Management Plan, peer review, and compliance with privacy laws. Service Departments, approximately 40492 medications are administered each month, which is an increase from 2012. The Advocacy/Human Rights Committee reviews individual and aggregate medication error data each month. Quality Resources continues to utilize monthly “At-Risk” protocols for individuals who have critical concerns in the areas of behavioral health, physical health, and risk of restraints. Oversight and review continues through the Advocacy/Human Rights and Peer Review Committees, the latter providing reviews of selected individual treatment plans throughout the year. Reviews focus on the plan's clinical appropriateness, safety, informed consent, credentials and Quality Resources continues responsibility training. The Peer Review Committee for the agency’s incident management provides monthly review and semi-annual system. In 2013, there were 285 reportable approval of all restrictive treatment plans. incidents logged, a decrease from 368 in 2012. In 2013, 32 mandated investigations The Quality Resources Department, in were conducted and an additional 3 collaboration with the Residential, Early investigations were conducted for Intervention, and Vocational Service optionally reportable events. The Departments, continues to facilitate the Advocacy/Human Rights Committee, in development and implementation of the collaboration with Quality Resources, agency's Quality Management Plan oversights activities associated with (QMP). A QMP is mandated by counties incident management through a monthly and is consistent with quality review of reportable incidents. improvement initiatives generated by the Office of Developmental Programs, as Quality Resources provides oversight and well as the Centers for Medicaid and risk management of our medication Medicare services. The QMP makes administration practices through a certain that persons supported in BARC monthly trend analysis of medication Developmental Services programs receive errors. In our Residential and Vocational the highest quality of services and Photo 1: Members of the Peer Review Committee L-R: Dale Rodgers, Rehabilitation Manager, Sarah Stout, Community Member, Lori Filter, Nursing Supports Manager and Jeffrey Smith, Quality Resources Coordinator. Missing: Eric Macklin, Program Director Photo 2: The BARC Developmental Services Advocacy/Human Rights Committee: (top) Dr. John Pfeiffer, Director of Early Intervention and Development, Dr. Robert Schram, Executive Director, Barry Johnston, Director of Quality Resources, Jeffrey Smith, Quality Resources Coordinator, Charlotte Swenson, former Lifetime Community Award winner, Scott Kulp, Director of Vocational Services, (bottom) Nancy Pyle, former Board Member, Charlie Burns, BARC Individual, Joan Esling, Vice President of the BARC Board of Directors. Missing: Kathy Grassmeder, member of the BARC Board of Directors and committee co-chair. supports; that we ensure and protect each person’s health, safety and rights; that people and their personal outcomes are the driving force behind all supports provided. The Advocacy/Human Rights Committee oversees the implementation of the QMP to ensure its goals are consistent with the mission, vision, and purpose of the Plan. In November 2013, the Quality Resources Department updated the agency's privacy practices and continues to provide training to staff persons relative to best practices in privacy and confidentiality. Human Resources The quality of professional support services to children and adults having intellectual disabilities and Autism is directly related to the contributions of associates hired and retained by the agency. Human Resources plays a crucial role in achieving this goal, and remains committed to making appropriate hires and guiding the career paths of our top performers. Ensuring a culture able to attract and retain associates is a critical goal for any business. In 2013, BARC Developmental Services employed an average of 219 full time, part time, and provisional associates. Agency vacancy rates for 2013 averaged 21.08% which is 2.34% lower than the 2012 rate. The department vacancy averages were: Early Intervention Services 1%, Residential Services 32.92%, Support Services 0% and Vocational Services 6%. While the agency eliminated nine positions, it created eight new positions demonstrating flexibility in responding to the changing needs of the agency as well as individuals supported. Eleven associates used flexible work arrangements to assist them in managing work and personal obligations in order to remain effectively employed. In 2013, seven associates received a Bucks For Buddies bonus for referring applicants who were hired. Sixty-five associates applied for internal positions in 2013, a testament to the importance of internal job growth within BARC Developmental Services. Of these, ten associates were promoted to positions with more responsibility. Three former associates were successfully rehired. Education assistance is available to associates who wish to enhance their education in their chosen field. The relationship between the associate and his or her immediate supervisor is widely recognized as a primary retention tool. Human Resources works with supervisors to support their coaching and feedback interactions and to assist them in guiding associates to find internal career paths. In 2013, twelve associates completed twelve hours of training in effective supervision techniques. Turnover is inevitable but we have identified exits as avoidable or unavoidable in an effort to focus attention on the avoidable turnover reasons. BARC Developmental Services believes that associates who feel connected to the agency and its mission are more likely to be retained. To that end, all associates are invited to a Length of Service ceremony each year to recognize associates who have reached employment milestones. In October 2013, a ceremony and reception was held at Peace Valley Park, recognizing a total of 25 associates, including two with twenty-five years of service. Additionally, various publications are distributed throughout the year including Benefits Buzz, Safe and Sound, Wellness Now and Hand in Hand, which focus on a variety of issues relevant to associates and the agency. In November, Photo 1: Robert Schram, Executive Director (left) and Teddy Manero, President of the Board of Directors (right), present Christal Witman with a Length of Service Award for 25 years of employment with BARC Developmental Services. Photo 2: Lori Caraccio and Connie Valimont, Receptionists at our Executive Offices model their accidental matching patriotic outfits. the Human Resources Department facilitated twelve open enrollment presentations at five locations to 199 benefited associates. These presentations provided a benefit overview as well as an opportunity for associates to interact with benefit vendors. The Human Resources Department encourages open communication as a means for associates to address their questions and concerns, increase associate satisfaction and allow the agency to grow and change positively with changing conditions. Associate satisfaction and feedback is solicited through comments on individual Associate Input forms. The agency will conduct an associate satisfaction survey in 2014. Information Systems ensures the continuity of network and computer services throughout the agency through planning, technical leadership and project implementation. Service is provided to approximately 120 users in six office locations and 19 group homes throughout Bucks County by monitoring and administering the day to day security, availability and maintenance of the network and agency website. Development The Development Department has had a very active and productive year. Through the dedicated efforts of the Development Coordinators, the department continued to produce professional pubic relations materials, strengthen relationships with donors and host a variety of fundraising events. In the past year, the Development Department coordinated the following events: The Ivyland Invitational for BARC Developmental Services golf outing, which took place at Five Ponds Golf Course in Warminster that generated a profit of $10,003.97 after expenses; the Mercedes-Benz Raffle Party at Keenan Motors in Doylestown where 506 tickets were sold, netting $27, 246.54; the Phillies/Trenton Thunder Raffle that netted an outstanding $5,417.00 after expenses and the Eighth Annual Walk-AThon and Community Day in Tyler State Park that generated $4,505.03. The 2012/2013 Community Capitol Campaign generated $13,826.25 in contributions used to support our Hot Lunch initiative that provided our vocationally supported individuals with free nutritious lunches throughout the year. The department was also instrumental in moving the United Way Campaign forward, overseeing the Annual Membership drive and orchestrating the activities of the tireless volunteers who work to ensure that the many mailings go out on time. The department continues to ensure that PROGRESS, our agency newsletter, is completed and mailed to supporters two times per year. Additionally, this past year, six speakers represented our Speaker’s Bureau initiative at 7 speaking engagements. Throughout 2013, the Development Department coordinated and distributed Hand In Hand, a monthly, associate driven newsletter and coordinated and designed the Annual Report. The department also introduced a new email based newsletter, Bits of BARC, which is distributed to our growing email base of supporters each month. In the area of public relations, 18 press releases were written and sent to local media outlets this past year. Ten were found printed in a number of local news publications. In addition, seven feature stories were written and printed in Hand In Hand and PROGRESS, as well as multiple newspapers. In 2014, efforts will continue to focus on working to increase the agency’s visibility. Photo 1: Team Holly, our largest team at the 8th Annual Walk-A-Thon and Community Day. Photo 2: Steven Petrillo, winner of the Mercedes-Benz raffle shares his excitement with his friends. Photo 3: The Kenny Family, winners of the annual Baseball Raffle. The BARC Foundation Committee continues to remain fully operational and is composed of 11 members. There are currently two supporters participating in our Charitable Gift Annuity program. This year also introduced the BARC Ambassador Program designed to generate interest in BARC through a series of informational forums. With over 60 participating ambassadors, approximately 50 of these supporters joined Dr. Robert Schram at a wine and cheese reception held at the New Hope Winery to celebrate a successful 2013 program. A number of additional new initiatives were introduced in 2013, including an Voluntary Associate Donation Program The department continues to remain that affords participants the opportunity to active in keeping agency website content win prizes in a monthly drawing, the up to date. In an effort to gain more Vocational Cafeteria Program, the visibility and more website traffic, a Vocational Dinner Dance Program that social media committee was formed and gives individuals an enjoyable now maintains active agency Facebook, socialization experience and the Second Twitter and LinkedIn pages. In 2014, the Annual Cabaret in New Hope. department hopes to continue to expand In 2014, all of the previously mentioned viewership on all of our social media events will continue, as will efforts to pages by providing not only agency increase corporate sponsorships and annual information, but stories and photos of membership. the individuals we support. Fiscal The Fiscal Department remains dedicated to the agency, the programs and the individuals supported by BARC Developmental Services. This commitment is evident in the ongoing efforts to: Provide timely and meaningful financial reports. Accurately project income and expenses, enabling stable programs and fiscal planning. Obtain additional funding for extraordinary expenses to ensure quality care and meet the needs of the individuals served. Support the service departments with timely and accurate information. In fiscal year 2012-13, the department successfully obtained additional funding from the Pennsylvania Office of Developmental Programs (ODP) – Intermediate Care Facilities (ICF/ID) and Bucks County Department of Mental Health / Developmental Programs (MH/DP). These positive outcomes are necessary to ensure adequate funding to enable the programs to capably support the individuals’ current and changing needs. Requests for additional funding have been submitted and are under consideration by the Office of Developmental Programs for the ICF/ID programs in fiscal year 2013-14. Throughout the year, the department Photo 1: The BARC Developmental Services closely monitors income and expenses for Fiscal Department. all programs, and works proactively with the service department staff to ensure Photo 2: Eleanor Tribbey, Head Bookkeeper, retired from the BARC Developmental Service continued revenue for all of our programs Fiscal Department after 37 years of employment. and to develop detailed program budgets predicated on reasonable and rational needs. Fiscal Year 2012-13 closed with a positive bottom line on annual expenses of $17,984,744, offset by revenue totaling and vigilant oversight to ensure that all $18,092,702. fiscal needs are identified and financial support sought in order to provide them Upon annual review of the agency’s with a good quality of life based on the financial records and department principles of self- determination. This is a procedures, the auditors continue to be reflection of the dedication, concern, satisfied with our internal controls and professionalism and teamwork note no material weaknesses. This is a demonstrated by each member of the significant accomplishment given the complexity and scope of BARC’s diverse Fiscal Department in cooperation with the services. The agency continues to support service departments on behalf of the individuals served through the agency. individuals whose needs require careful 2012-2013 Funding 1% 6% Federal Funding $8,790,000 State Funding $8,156,000 County Funding $139.000 Other - $1,008,000 45% 49% Meet Our Board of Directors Teresa Manero Joan Esling Philip J. Carey Michael W. Mills, Esq. President 1st Vice President 2nd Vice President Treasurer J. Scott Kramer, Esq. Richard E. Brown, Jr. Kathleen Grasmeder Genevieve M. Querin Secretary Sherri T. Portnoy Patricia A. Schuck Dr. Robert Sasson 4950 York Road, PO Box 470 Holicong, PA 18928-0470 [email protected] www.barcprograms.org