2012 residents` guide

Transcription

2012
RESIDENTS’
GUIDE
ÉTÉ 2012
Special edition
ANDY!
SERVICES, ACTIVITIES AND BYLAWS
KEEP H
TABLE OF CONTENTS
MUNICIPAL NEWS
Democratic life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Ombudsman’s office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
A bit of history . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Transportation in Laval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Advice and bylaws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Safety and security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Public roads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Construction and other outdoor considerations . . . . . . . . . . . . 22
Photo: Vincent Girard
13
Photo: Jacques Gratton
Residents’ relations counter
Municipal tax counter
Evaluation department counter
Urban planning department counter
Engineering department counter
Residents’ protection department
On the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
6
14
Photo: Sylvain Majeau
The Mayor’s message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
City map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Three ways to reach MY city . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
By phone: 311 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
In person, at the Multiservice Counter . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Libraries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Arts and culture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
How to register for leisure activities . . . . . . . . . . . . . . . . . . . . . . . 26
Neighbourhood life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Outdoor spaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Physical Activity Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Photo: Marc-Antoine Charlebois
CULTURE, LEISURE ACTIVITIES AND COMMUNITY LIFE
33
Useful contact information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Your City Council . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Vivre à Laval:
ÉTÉ 2012
Arts et culture
2
/
Sport, loisir et vie communautaire
Vivre à Laval – Special edition – 2012 Residents’ Guide
Your Municipal
News Bulletin
Stay up to date on the City ’s news
by reading the Vivre à Laval news bulletin,
which comes out four times a year.
The fall issue will be distributed starting
August 29.
24
Laval’s
Coat of Arms
“ U nité, Progrès, G randeu r ”
—that is the motto
identifying the rising steps
i n t h e d e ve l o p m e n t o f
Laval, with its coat of arms
inspired by the one belonging
t o M o n s e i g n e u r Fr a n ç o i s d e
Montmorenc y-Laval, Canada’s first bishop. The
scallops of the cross represent the 5 pioneer parishes
of the island, and the eaglets, aligned in fours,
represent all the 16 municipalities inhabited by the
islanders up until 1961.
Facts and Figures
Population
..................................
over 400,000
The Mayor’s Message
L ava l i s a m o d e r n c i t y. I t s
environment and economy as well
as its transportation, health care
and educational infrastructures
are in keeping with the realities of
Laval residents, whose needs are
ever-changing. The 2012 issue of
the Residents’ Guide that you have
in hand takes these changes into consideration: This Guide
is not only a wonderful reference tool, but also a means of
promoting an exchange of ideas, which help us better reflect
and communicate on matters of importance. Given the new Laval
campus of Université de Montréal, the new bridge in the eastern
part of our city, the extraordinary popularity of the three metro
stations and commuter train lines, the acquisition—in the past
ten years—of nearly 50 million square feet of natural spaces, the
best credit rating (AA- from Standard & Poor’s, with a positive
outlook) awarded to Québec municipal bodies, the presence of
over 10,000 businesses employing nearly 140,000 people… Laval
ranks, from now on, among the top major cities in all of Canada.
Our City’s living environment is truly outstanding—a success
story based on carefully considered, joint actions.
I hope you enjoy reading our Guide!
Population growth
(2001-2011) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17%
Median age
..............................................
40.3
Percentage of
immigrant population . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20.2%
Languages spoken at home
French . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74%
English . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13%
Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13%
Average no. of people per household
..........
2.5
Gilles Vaillancourt
Geographical Position
Located in the heart of Greater Montréal, Laval boasts top-quality
transportation routes, linking all the major centres in Québec.
Covering a total area of 242.42 km 2, Île Jésus is surrounded by
Deux Montagnes lake as well as by the Mille Îles and Des Prairies
rivers.
Population breakdown
by age bracket:
age 19 and under . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24.3%
age 20-64 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61.4%
age 65 and over . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14.3%
Percentage of Laval residents age 15
and over with a university degree
or diploma . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22.2%
Homeowners
Tenants
.........................................
68.9%
.................................................
31.1%
LAVAL
North Shore
Montréal
Longueuil
Montréal-Trudeau
Airport
311 – www.ville.laval.qc.ca – Municipal News
3
CITY MAP
MAP OF LAVAL AND LOCATION OF MUNICIPAL SERVICES
AND OTHER PARTNER SERVICES
To Boisbriand
To Rosemère
To Saint-Eustache
18
11 35
17
LAVALOUEST
10
25
19
FABREVILLE
29
5
15 36
NON-URGENT CALLS: 311
URGENT CALLS: 911
37
20
33
2 13
1
CHOMEDEY
(police, firefighters, ambulance)
2 City Hall
1 place du Souvenir
311
24
3 Maison des arts
1395 boulevard de la Concorde Ouest
450 662-4440
4 Municipal court
55 boulevard des Laurentides
450 662-4466
LAVALDES-RAPIDES
28
PONT-VIAU
8
4
12
To Montréal
NEIGHBOURHOOD POLICE STATIONS
5 Police headquarters
6 Gendarmerie
3225 boulevard Saint-Martin Est
450 662-3400
7 Neighbourhood police station #1
1245 montée du Moulin
450 662-4310
289 boulevard Cartier Ouest
450 662-7820
560 - 2e Rue
450 978-6830
6500 boulevard Arthur-Sauvé, #500
450 662-7140
187 boulevard Sainte-Rose
450 978-6850
450 662-4860
4
23
3
To Montréal
2911 boulevard Chomedey
450 662-4242
40
39
38
9
311
VIMONT
26
SAINTE-DOROTHÉE
1 Multiservice Counter
12
27 31
SAINTE-ROSE
34
FIRE STATIONS
12 Fire station #1
13 Fire station #2
2 place du Souvenir
14 Fire station #3
4111 boulevard de la Concorde Est
15 Fire station #4
530 rue Principale
16 Fire station #5
6645 rue Duranleau
17 Fire station #6
2392 - 35e Avenue
18 Fire station #7
19 Fire station #8
555 boulevard du Curé-Labelle
20 Fire station #9
Division Prévention: 450 662-4450
To Montréal
To Bois-des-Filion
ue d
es P
erro
n
To Terrebonne
bo
ul
.S
aven
ai
nt
eM
ar
ie
AUTEUIL
montée Saint
-François
16
SAINT-FRANÇOIS
7
22 32
6
DUVERNAY
21
SAINT-VINCENTDE-PAUL
14
Olivier-Charbonneau
toll bridge
30
To Montréal
To Montréal
LIBRARIES
28 Émile-Nelligan library
BMLs bureaux municipaux lavallois
21 BML 1
450 662-4901
22 BML 1 (satellite)
450 662-8422
23 BML 2
62 rue Saint-Florent
450 662-4902
24 BML 3
435 boulevard du Curé-Labelle, #104
450 978-8903
25 BML 4
6500 boulevard Arthur-Sauvé
450 978-8904
26 BML 5
2975 boulevard Dagenais Ouest
450 978-8905
27 BML 6
55 rue de Belgrade Ouest
450 662-4906
38 Place Bell (future site)
325 boulevard Cartier
450 662-4973
39 Tourisme Laval
29 Gabrielle-Roy library
480 promenade du Centropolis
450 682-5522
450 978-8909
30 Germaine-Guèvremont library
40 Hôpital Cité-de-la-Santé
450 662-4002
1755 boulevard René-Laënnec
450 668-1010
31 Laure-Conan library
450 662-4975
32 Marius-Barbeau library
450 662-4005
33 Multiculturelle library
450 978-5995
34 Philippe-Panneton library
450 978-8919
35 Sylvain-Garneau library
450 978-3940
36 Yves-Thériault library
670 rue de la Place-Publique
450 978-6599
Laval Maps
on the Web Portal
On the City’s web portal, you will find
dynamic maps of the Laval territory that
will give you access to a wide range of
information, such as:
t-BOESFHJTUFSTBOEQSPQFSUJFT
t1BSLTBOEHSFFOTQBDFT
t5PQPHSBQIZ
t6SCBOQMBOOJOHTUSFFUBEESFTT
numbers, road system, etc.)
www.ville.laval.qc.ca,
under City Maps
37 Centre Alain-Grandbois
4300 boulevard Samson
450 978-3671
5
THREE WAYS TO REACH MY CITY
1. BY PHONE
ONLINE WITH MY CITY
311
or 450 978-8000, if you phone
from outside Laval
B y p h o n i n g o n e s i n g l e te l e p h o n e
number—311—you can obtain
information or submit requests
regarding all the services offered by
the municipality, except for emergency
ser vices (firefighters, police and
ambulances). You’ve just moved to
Laval and you want to find out the hours
of your neighbourhood library or the
garbage collection schedule? Whether
on weekdays, weekends or holidays,
365 days a year, call centre representatives
are on hand to answer your questions and
non-urgent calls.
Hours of operation
of 311 call centre
Monday - Friday: 7 a.m. - 9 p.m.
Saturday & Sunday: 8 a.m. - 5 p.m.
Holidays: 9 a.m. - 5 p.m.
This telephone service is also available to
people with hearing disabilities, during
the same days and times.
DID YOU KNOW THAT IN 2011…
The 311 non-urgent call centre
answered 205,676 calls.
And the residents relations counter
served 15,080 visitors.
911 Call Centre
Are you faced with an emergenc y
situation? Phone 911 for assistance from
firefighters, ambulance service and the
police.
Open 24 hours a day, 7 days a week
The 911 emergency call centre
handled over 270,000 calls.
Speedy Phone Numbers: Which to Call and When?
In Laval, residents may phone five free, speedy numbers, all ending in “11”.
Here is a little chart that will help you know which to phone and when.
6
SPEEDY
NUMBER
TO
TYPES OF SERVICE
OR INFORMATION
OPEN
311
(in Laval)
LAVAL CALL CENTRE
Information or requests concerning all municipal services,
except for emergency services
Monday – Friday: 7 a.m. – 9 p.m.
Saturday & Sunday: 8 a.m. – 5 p.m.
Holidays: 9 a.m. – 5 p.m.
411
YOUR TELEPHONE
SERVICE SUPPLIER
Telephone numbers (personal and business)
511
TRANSPORTS QUÉBEC
To report an incident, inquire about road conditions and
roadwork (traffic camera and more)
24 hours a day
811
HEALTH INFO SERVICE
Assistance by a health care professional regarding a
non-urgent problem
24 hours a day
9 11
LAVAL EMERGENCY
SERVICES
Public safety and security services (police, firefighters) in
emergency situations (accident, fire, etc.)
24 hours a day
24 hours a day
2. IN PERSON
MULTISERVICE COUNTER
(next to City Hall)
Residents’ relations
counter
Open
Monday – Friday, 8:15 a.m. – 8:15 p.m.
Saturday & Sunday, 9 a.m. – 4 p.m.
By phone: 311 (or 450 978-8000)
Services and documents available
tOaths ($)
tAvantages Laval card
tCertificate of existence and residency ($)
tFiling complaints
tInformation on various topics
of a municipal nature
tParking permits
Municipal tax counter
Open
By phone: 450 978-5700
tIssuance of fishing hut licences
tApplications for exclusion from water tax
(for residents age 65 and over)
tDog registration tags
tPayment of municipal taxes and statements of offence
(before the deadlines)
tLawn watering permits
tVerification of property taxes
and related information
The staff at the Multiservice Counter informs residents and
can direct them to the appropriate municipal departments
for their particular situation. There are five different
municipal counters at this location:
tThe residents’ relations counter
tThe municipal tax counter
tThe evaluation department counter
tThe engineering department counter
tThe urban planning department counter
THE STAFF ISSUED OR HANDLED:
tOver 132,400 annual tax bills
tOver 20,200 dog registration tags
tOver 32,000 applications for a water tax refund
from residents age 65 and over
Evaluation department counter
Open
By phone: 450 978-8777
tAssistance in filling out an assessment
review application form
tCopies of cadastral compilation sheets;
graphic register ($)
tCopies of extracts from the property
assessment roll ($)
tInformation on the property assessment roll
tInformation on homeowner’s property assessment
tLocating plots of land
tMeeting with an assessor, if necessary
THE SERVICE DE L’ÉVALUATION
is responsible for establishing and updating the property assessment roll
as well as the purchase and sale of immovables. This roll reflects the actual
value of all immovables located on Laval territory. Municipal and school tax
are based on this value. Residents may consult the online
property assessment roll (www.ville.laval.qc.ca, under Municipal Services /
Assessment – Taxation).
7
Urban planning department
counter
Engineering department
counter
Open
By phone: 311 or 450 978-8000
Services and documents available*
tCondo conversions
tInformation on minor exemptions
tInformation on bylaws regarding
various installations
tInformation on construction bylaws
tInformation on zoning
tLand subdivisions
tConstruction and renovation permits
tSite planning and architectural
integration plans
tGrants for homeownership and residential renovations
tVerification of possibilities of building
on a given piece of land
Open
Monday – Friday, 8:15 a.m. – noon & 1 p.m. – 5:30 p.m.
By phone: 311 or 450 978-8000
* See page 22 for information on various installations
as well as on construction and renovation permits.
tInvitations to tender (bid requests)
tTender (bid) documents issued by Ville de Laval
tInformation on sewers and water supply connections
in front of a property
tConnection permits (sewers, water supply, new
driveways)
Rental Housing Guide
Guide to
Quality Rental Housing
in Laval
Information guide for Laval residents
For tenants, the Service de
l’urbanisme has published the
Guide to Quality Rental Housing
in Laval. The purpose of this
re fe re n ce p a m p h l e t i s t o
provide information on each
party’s responsibilities, help
tenants deal with problems
that they may face and explain
to them the various steps to
take in order to find solutions.
Available at the Multiservice Counter or on the City’s
web portal: www.ville.laval.qc.ca, under Municipal
Services / Urban Planning
8
BYLAWS AND PERMITS
See pages 15-23 for information on Ville de Laval’s current bylaws and on
the permits required before undertaking any work. You may also consult
the City’s web portal: www.ville.laval.qc.ca, under Municipal Services /
Bylaws.
Residents’ protection
department
Police
Fire Safety
Neighbourhood police stations
The fire safety department (Département
de sécurité incendie) counts on a network
of 9 fire stations to fulfill its mission of
saving residents’ lives and belongings.
To do so, not only does it fight fires, but
it also works toward preventing them as
well as taking action in times of disaster
or other emergency situations.
Six neighbourhood police stations (PDQs)
are spread throughout Laval territory.
Their addresses, phone numbers and
location may be found on page 4. Their
office hours are indicated on the City’s
web portal (under Public Security).
tCopy of police report
tFiling complaints
tInformation on criminal legislation
and certain municipal bylaws
enforced by the police
Address: 2911 boulevard Chomedey
Open
Monday – Friday
8:15 a.m. – 5:30 p.m.
By phone: 450 662-4242
Gendarmerie
Address: 3225 boulevard Saint-Martin Est
tCopy of accident report or certificate
of good conduct (police clearance)
tApplication for pardon
tAuthentication of vehicles
tFingerprinting
L
NCIA
FINATANCE TO
ASSIS FAMILIES
YOUNG CHASING
IN PUR
THEIR
FIRST E
HOM
ION
AT
INFORM
? 311 E.LAVAL.QC.CA
ILL
WWW.V
Open
24 hours a day, 7 days a week
911
The Gendarmerie is the police station
for emergencies.
HOME
MY OWSNT!
AT LA
Police headquarters
450 662-4450
See page 19 for information on safety
and security.
Grants and Financial Assistance
MY OWN HOME AT LAST!
RENOVATIONS
Ville de Laval offers financial assistance to young
families who buy their first home in certain older
districts of the City. Such assistance consists of a
rebate on the amount of the real estate transfer
tax when buying an existing home. The program
also applies to the purchase of a newly-built home.
A property tax credit over a 5-year period may be
added if the home that is purchased is brand new.
Please note that for new properties purchased in
2012, only triplexes and quadruplexes are eligible
for the property tax credit.
Financial assistance
Ville de Laval also offers homeowners financial
assistance in the form of a property tax credit
applicable to expansion, conversion, repairs or
improvements to their property, including land
development. This program, which applies to certain
older districts, moreover helps increase the value of
the property concerned. Certain conditions apply.
9
3. ON THE INTERNET
www.ville.laval.qc.ca
Browse through the various sections of Laval’s web portal and discover a wide
range of useful and constantly updated information on various facets of Laval’s
municipal life.
Online services
The web portal also provides an impressive array of online tools and services, 24 hours
a day, 7 days a week, to help you interact with the City. Here are a few of the most
popular ones:
My City, My Web Portal
CVLaval – Careers
With this interactive application, you can
discover Laval by sector, district, electoral
district or postal code and obtain the
schedules, addresses and telephone
numbers of municipal facilities.
Apply online for any of Ville de Laval’s job
vacancies. Join the municipal administration
team of 2,500 permanent employees and
1,000 temporary ones who work in one
of the City’s 18 offices and administrative
departments to serve Laval residents (under
Municipal Services / CVLaval – Careers).
Road Reports
To find out the nature and causes of
road accidents in Laval as well as police
intervention priorities, consult Public
Security / Police.
Sésame Catalogue
of Laval’s library
Cyberbulletin
Sign up now for this weekly e-bulletin
containing the latest municipal news of
general interest (on the Home page of
the web portal).
Property Evaluation and Taxation
This union list of Laval’s public libraries
helps you search for titles and also place
a hold on them, extend your loans, etc.
(under Culture / Libraries).
Statements of Offence: Pay online!
With the online payment service, accessible
at all times (except 5 a.m. – 5:30 a.m.,
when the system is updated), you may
safely and conveniently use your Visa or
MasterCard—wherever you may happen
to be—in order to pay for any statement
of offence you receive (under Municipal
Services / Contraventions).
Consult the City’s property assessment roll
and access your tax bill (under Municipal
Services / Assessment – Taxation).
City Bylaws
To become more familiar with City rules and
regulations, consult the section devoted
to the coded bylaws of general interest
(under Municipal Services / Bylaws).
Directory of Organizations
Find the regularly updated contac t
information of non-profit organizations
recognized by Ville de Laval (under
Community Life / Directory of
Organizations).
DISCOVERING LAVAL’S
ARCHIVAL HERITAGE
Laval’s archives are a goldmine of information on the City, its former municipalities and certain
personalities in the City’s Administration. This heritage consists of all kinds of documents, including
registries, photos, official publications and plans. These archives are accessible to the public, upon
appointment, and some documents may be consulted online, under Culture, on the web portal.
Contact the Service du greffe, Division de la gestion documentaire, 450 978-8000, ext. 3949,
or [email protected]
10
NEW LAVAL RESIDENTS
You’ve just arrived in Laval? On the City’s web
portal (under Municipal Services / New Citizens),
you will find a page with a few practical links
to help you quickly settle into your new
environment.
Your City on Social Media
Follow us!
@Laval311
Emergency situations, water shut-offs,
snow clearance and various municipal
messages: activities and news
Ville de Laval official page
New! The Département de police now
has its own Facebook page: Service de
police de Laval.
Photo: Martin Alarie
DEMOCRATIC LIFE
The new electronic “paperless council” procedure during City Council meetings has
made it possible to save nearly 100,000 sheets of paper to date as well as the time
and costs related to printing such material.
Map of Electoral Districts
City Council
The word “democracy” comes from the Greek language: dêmos
meaning people and kratos, authority. City Council meetings
are public and all residents are entitled to attend them and
address these sessions. City Council is made up of the Mayor
and 21 City Councillors. It is chaired by one of its members,
elected at the first meeting following the general election.
Regular City Council meetings are usually held at City Hall at
8 p.m. on the first Monday of every month, except in January
and July and on holidays.
17
10
21
19
18
9
20
16
15
14
8
7
13
12 11
5
3
1
2
6
4
District 1: Saint-François
District 12: Souvenir–Labelle
District 2: Saint-Vincent-de-Paul
District 13: L’Abord-à-Plouffe
District 3: Val-des-Arbres
District 14: Chomedey
Executive Committee
District 4: Duvernay–Pont-Viau
District 15: Saint-Martin
District 5: Du Marigot
District 16: Sainte-Dorothée
Chaired by the Mayor, the Executive Committee is made up
of five other City Council members. The Executive Committee
holds public meetings at 9 a.m. every Wednesday morning;
however, some meetings are held in private.
Chairman: Gilles Vaillancourt
Vice-Chairman: Basile Angelopoulos
Members: Alexandre Duplessis, Benoit Fradet
and Jocelyne Guertin
Associate Councillor: Sylvie Clermont
District 6: Concorde–Bois-de-Boulogne
District 17: Laval–Les-Îles
District 7: Renaud
District 18: L’Orée-des-Bois
District 8: Vimont
District 19: Marc-Aurèle-Fortin
District 9: Saint-Bruno
District 20: Fabreville
District 10: Auteuil
District 21: Sainte-Rose
City Council meeting dates may be found on the City’s web portal,
under Administration / City Council.
Agendas and Minutes of Meetings
The agendas and minutes of City Council meetings as well as
the minutes of Executive Committee meetings are available
for consultation on the web portal, once they have been duly
approved by City Council at a subsequent meeting (under
Administration / City Council).
Public Consultations
These meetings often deal with zoning matters. These
consultations are essential for determining a joint vision of
Laval’s community development and give residents concerned
a chance to express their apprehensions and expectations.
District 11: Laval-des-Rapides
See page 36 for information on how to reach the Mayor and
all City Councillors.
Ombudsman’s Office
Vi l l e d e L a v a l ’s
Ombudsman’s Office has
been in existence since in
October 2011 to receive
claims from residents,
once they have exhausted
all other recourse
available to them and still
believe that their rights
have been violated by
the City’s Administration.
The General Secretar y
responds to their claims
and supports them in the
steps they take to have
their concerns handled
fairly.
www.ombudsmanlaval.com
[email protected]
450 978-6888, ext. 3699
11
A BIT OF HISTORY
FROM YESTERDAY…
Established as a seigneury and granted to the Jesuits in
1636, Île Jésus was one of the first domanial institutions
set up by the Compagnie des Cent-Associés in the
Hochelaga region. It was officially taken over in 1638,
four years before Montréal was founded.
In 1702, the parish of Saint-François-de-Sales was
founded—Laval’s mother parish. Occupation of the
242 km 2 territory continued on a gradual basis, from
east to west. Laval’s other founding parishes are:
Sainte-Rose de Lima, Saint-Vincent-de-Paul and SaintMartin. The parishes were created one after the other,
splintering off from the previous ones, as colonization
and development was pursued. These parishes grew
and then split, over the following decades, to become
full-fledged cities or towns.
For more than two centuries, agriculture was the only
economic activity on Île Jésus. At that time, Laval was
called “the garden of Montréal”. The demographic
growth of the island paved the way for new urban
living. In 1961, three municipalities on the island
merged, giving rise to the creation of the City of
Chomedey. Then—on August 6, 1965, at 5:15 p.m.
(on the Québec National Assembly clock)—the
Québec government decreed the incorporation of
Ville de Laval, a single entity merging all the former
municipalities on the island.
Illustration: Ville de Montréal archives (BM5, c26, inv.50)
12
Pont Viau, the heart of the village in 1915
Photo: Ville de Laval archives
Further information on Laval and its history may be
found on Laval’s web portal (www.ville.laval.qc.ca),
under Culture / History and Heritage, where you will
find information on the pamphlets in the Histoire de
raconter collection on former villages and various
aspects of Laval’s heritage.
… TO TODAY
AN OVERVIEW OF LAVAL
Economy
The third largest city in Québec and the 15th in Canada, with a population of
over 400,000 people, Laval is a city and an island, a regional county municipality
and an administrative region. Its demographic growth is one of the highest in
all of Québec and its rate of newcomers from various cultural communities is
significantly increasing.
Industrial parks
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Businesses
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10,138
Employees
...................................
Median income per household
Laval can count on a very strong and dynamic community life, which is a driving
force behind its development and vitality. Among its main partners are a regional
council of elected officials (CRÉ), an economic development organization (Laval
Technopole), a chamber of commerce and industry, a transit corporation (STL), a
tourism promotion office (Tourisme Laval) and a local development centre (CLD)
as well as some 600 organizations whose mission is to enrich residents’ cultural,
recreational and community life. Laval is also home to the Cité de la Biotech, where
a number of companies specializing in the life sciences are located, including
some of the largest in the whole world.
...........
Investments in the past 12 years
......
138,000
$67,190
$14 billion
Health
Hôpital de la Cité-de-la-Santé
Jewish Rehabilitation Hospital
(university hospital)
Centre intégré de cancérologie
(attached to the Cité-de-la-Santé)
CLSCs
Laval boasts all the advantages of a major city, from the standpoint of both its
facilities and its institutions, which play an active role in the community. For the
past few years. Laval has moreover been benefiting from new assets that are
stimulating its development, including three metro stations, the Autoroute 25
bridge and a Université de Montréal campus.
................................................
Doctors
Nurses
...........................................
...........................................
Health care staff
Since May 2011, Laval has taken a decisive step by adopting its Policy on Sustainable
Urban Planning and its ÉvoluCité approach. Through its will to achieve urban
balance, while preserving the environment and its green spaces (its agricultural
areas alone account for nearly 29% of the whole territory), the City is turning,
from now on, toward the development of more compact, multipurpose, userfriendly sectors that promote public transit and active transportation. This process,
which is based on objectives of quality of the natural environment, the built
environment and urban design, provides—in particular—for development of
Quartier de l’Agora, which will include Place Bell, a large-scale sports and cultural
complex, by the end of 2014.
4
500
2500
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10,000
Education
Laval campus of Université de Montréal
INRS campus
UQAM Centre d’études
School boards
.......................................
Public schools
....................................
Private schools
2
107
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Recreational sites
Total no. of outdoor public sports grounds
Outdoor public skating rinks
Public waterfront areas
Outdoor public pools
Public arenas
Sports centres
303
. . . . . . . . . . . . . . . . . . . . . 78
. . . . . . . . . . . . . . . . . . . . . . . . . . . 40
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Skateboard parks
Indoor pools
....
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
........................................
9
......................................
4
Photo: Jacques Gratton
Sources: Introducing Laval, information from the last census, Laval
Technopole and Statistics Canada, Canadian Business Patterns,
December 2009 and January 2011.
13
TRANSPORTATION IN LAVAL
three metro stations and the stations of the two commuter
train lines. As for bus trips and shared taxi rides, these total
20 million annually. Laval also has an excellent expressway
network, including four major highways and, since 2011, a
new road link to Montréal, the 1.2-km Olivier-Charbonneau toll
bridge along Autoroute 25—the longest cable-stayed structure
in all of Québec. As for Laval’s cycling network, it offers nearly
175 km of bicycle paths providing access to all parts of the island.
Buses (STL)
Metro
Cycling network
Commuter trains
Buses: 235
Metro stations: 3
Bus routes: 42
Trips:
nearly 20 million annually
Riders per month: 634,458
Bicycle paths and lanes,
designated shared roadways,
multi-purpose lanes/roadways
Montréal–Deux-Montagnes line
Stations in Laval: Île-Bigras and
Sainte-Dorothée
Annual no. of riders:
7,245,600
With the adoption of its Sustainable Mobility Plan in June 2011,
presented in cooperation with the Société de transport de Laval
(STL), Ville de Laval wants to ensure growth and development in
the mass transit services already well established on its territory.
In fact, Laval has an intermodal public transit system consisting
of three metro stations. And the 235 buses operated by the
Société de transport de Laval (STL) provide efficient public transit
throughout its territory. The STL network makes it possible to
offer riders optimal intermodal services combining buses, the
www.amt.qc.ca
or 514 287-TRAM (8726)
www.stl.laval.qc.ca
or 450 688-6520
Total: 175 km, including Route verte
See more information
on page 34.
Montréal–Saint-Jérôme line
Stations in Laval: Sainte-Rose, Vimont
and De la Concorde (intermodal)
Annual no. of riders:
2,124,100
www.amt.qc.ca
or 514 287-TRAM (8726)
14
ADVICE AND BYLAWS
The following extracts from the City’s bylaws are provided here for information
only and don’t replace the provisions contained in the official bylaws.
Pamphlets on certain bylaws are available
tat the Multiservice Counter, 1333 boulevard Chomedey
tand on the City’s web portal: www.ville.laval.qc.ca (under Municipal
Services / Bylaws)
ENVIRONMENT
Waste and Other Collections
The City encourages you to properly dispose of your household waste materials. It makes various collections available to you in
order to reduce—as much as possible—the amount of waste materials sent to landfill sites; however, you must follow certain rules:
Organic Waste
tA door-to-door collection of leaves as well as disposal at
several depots; the leaves are then transported to Laval
farm operators and converted into compost.
tA door-to-door collection of Christmas trees throughout
the territory. These trees are then converted into wood
chips.
tA collection of table scraps and green waste at over
6200 homes located in three sectors of Laval
This waste material is then processed at the municipal
composting site. Every year, the compost produced is sold
to Laval residents at a low price.
Shredding Leaves—It’s Ecological
From now on, leaves that have fallen on municipal
grounds are shredded when the grass is mowed, rather
than collected and transported. Leaves left on the ground
are a free, natural, ecological fertilizer. Another good way
to reduce greenhouse gases! The City encourages you
to do the same at home.
Bulky Waste
Bulky items, such as electrical appliances and furniture, are
picked up at the same time as regular garbage.
Construction and Demolition Debris Sites
These sites accept dry scrap materials from construction
work and renovations. Proof of residence is required and
certain charges apply.
Open
From the first Monday in April
to the second Saturday in November:
tMonday – Saturday, 8 a.m. – 7:30 p.m.
From mid-November to April:
tMonday – Saturday, 8 a.m. – 5:30 p.m.
Addresses
1527 rue Cunard, Chomedey
4026 boulevard Dagenais Ouest, Fabreville
Hazardous Household Waste (HHW)
HHW consists of household products that you use for various
purposes inside or outside your home and whose disposal
may be harmful to the environment. To get rid of this waste,
you have two options:
tGo to a commercial establishment that collects
such items. Further information may be found in the
pamphlet Récupération des RDD offerte par les entreprises
privées.
tTwice a year, for its residents, the City organizes a
collection in the parking lot at City Hall. Keep an eye
out on the City’s web portal for the exact dates of these
collections.
www.ville.laval.qc.ca, under Environment / Collections and Debris
Sites / HHW
15
ADVICE AND BYLAWS
Collection Procedures
Recyclables
Garbage
tOnce a week, based on the postal code
tResidential and ICI (industrial, commercial and
institutional) collections: Once a week, based on
the postal code
On holidays, garbage and recycling collections are carried out
as usual, except on Christmas and New Year’s Day, when they
are postponed to the following Saturday.
How to Place Your Blue Bin
BUILDING
Wheels turned
toward the
building
Limit = 30 cm
Clearance
PUBLIC ROADWAY
tBuildings with 7 dwelling
units or less (including singlefamily homes): once a week,
based on the postal code
tBuildings with 8 dwelling
units and over, institutions,
commercial establishments
and industrial firms: twice
a week, based on the
postal code
tIt is important to put this
household waste in a garbage
can or closed, air-tight plastic
bags and then place these at
the outer limits of your property between
7 p.m. the day before and 7 a.m. on the morning
of the collection
WHAT RECYCLABLE MATERIALS ARE ACCEPTED IN THE BLUE BIN?
Paper and cardboard
tNewspapers, flyers, magazines
tSheets of paper, envelopes and paper bags
tBooks, telephone directories
tCardboard rolls
tCardboard boxes
tEgg crates
tGable-top milk and juice cartons (with spout)
tAseptic containers (Tetra Pak)
Plastic
tBottles and packaging from food products, beverages,
cosmetics, personal hygiene and household cleaning
products identified by one of these symbols:
tCorks, caps and lids
tBags and plastic wrap
Glass
tBottles and jars, regardless of the colour
Metal
tAluminum foil and containers
tAluminum bottles and cans (such as soft drink cans)
tCans from canned goods
tCaps and lids
16
ADVICE AND BYLAWS
Trees
Watering
The Tree Code has been in force in Laval since 2002. This Code is
intended to promote residents’ awareness of protecting trees now
and for future generations, and includes specific guidelines with
which everyone must comply, in relation to:
tcutting down a tree
tmaintenance of trees
tthe responsibility of owners and the City
tbranch collections
The City bylaw on drinking water consumption for outdoor
use is in effect May 15 – September 15. Since last year, it
is prohibited to clean parking areas and sidewalks with a
hose; moreover, all new automatic watering systems must
be equipped with a rain sensor.
For buildings with an automatic watering system, watering
is allowed 4:30 a.m. – 6 a.m. every other day, depending on
your address*.
For buildings with a non-automatic watering system, watering
is allowed 8 p.m. – midnight every other day, also depending
on your address*.
Watering by hand is allowed at all times, provided that it is
done with a watering can.
Watering with a hand-held hose, equipped with an automatic
water shut-off nozzle, is allowed at any time, every second
day, depending on your address*.
A pressure washer may be used at any time.
Consult this code on the City’s web portal (under Municipal Services /
Bylaws) or pick up a copy at the Multiservice Counter.
Moreover, the City is urging residents to watch out for signs of
emerald ash borers, a destructive insect that might be in Laval this
summer. (Further information may be found on the Canadian Food
Inspection Agency’s website, at www.inspection.gc.ca)
New lawn
To water a new lawn at prohibited times, you must get
a lawn watering permit, which costs $25 and is valid for
15 consecutive days. This permit may be obtained at the
Tax counter.
Filling Pools
Existing pools
May 15 – September 15, you may fill and top up your pool
every second day, depending on your address*, regardless
of the time of day.
Newly installed pools
May be filled at any time, regardless of your address, the
day or the time
* Even-numbered addresses on even-numbered dates, and
odd-numbered addresses on odd-numbered dates
17
ADVICE AND BYLAWS
Nuisances
Many complaints are lodged due to nuisances. Ville de Laval has
therefore adopted rules and regulations that provide for fines
in case of violation. Here are a few examples of such offences:
tLeaving litter, paper, scrap metal, nauseating substances
or branches on a property
tKeeping an accumulation of contaminated water
tTossing litter, stones or other materials in or near
watercourses or on a public roadway
tAllowing an offensive smell of smoke, soot or other
substances
FOR INSPIRATION
The City has published a series of guides, for its residents,
suggesting actions to take on a day-to-day basis in order
to reduce their ecological footprint.
Gu ide
D U R I V E R A I N L AVA L L O I S
Ragweed
This hay-fever plant must be removed before the flowers on
the plant blossom, and therefore, by July 31. Rooting out this
hay-fever plant is supposed to be the most ecological method.
Another option is to cut the ragweed plants twice during the
summer: first, at the end of July, and then, no later than August 19.
Pets
It is prohibited to keep more than two dogs at the same address.
In addition, every year, by January 19, dog owners must obtain
an I.D. tag for their dog(s) at the Tax counter. The tag for a guide
dog accompanying a disabled person is free of charge, but still
required. Moreover, all dog owners must keep their dogs on a
leash and comply with the current rules and regulations and, in
particular, those on dog parks, stray animals, bites or injuries, etc.
GUIDE D’ENTRETIEN
ÉCOLOGIQUE
DES PELOUSES
This guide contains lots
of advice for achieving a
green, healthy lawn in an
environmentally-friendly
way.
des
GUIDE DU RIVERAIN
LAVALLOIS
This is an essential guide
for all Laval’s waterfront
residents wanting to
learn more about their
environment, waterfront
areas and natural
landscapes.
GUIDE DES SOLUTIONS
ALTERNATIVES
AUX PRODUITS
DOMESTIQUES
DANGEREUX
Guide
solutions
ALTERNATIVES
aux
PRODUITS
DOMESTIQUES
DANGEREUX
Hazardous household
products (HHP) are
h a r m f u l to h e a l t h a n d
t h e e nv i r o n m e n t . T h i s
guide contains alternate
solutions.
Service de l’environnement
Any problems with animals?
GUIDE
des pratiques
écoresponsables
Contact Le Berger Blanc at 450 629-0075 or at www.bergerblanc.com
To find the nearest dog park, check Ville de Laval’s web portal at
www.ville.laval.qc.ca, under Community Life / Outdoors / Dog Parks.
à la MAISON
GUIDE DES PRATIQUES
ÉCORESPONSABLES
The Cit y has produced
three guides containing a
wealth of tips and tools for
adopting home, work and
transportation habits that
are eco-responsible.
Consult these guides and other publications produced by
the Service de l’environnement at www.ville.laval.qc.ca,
under Municipal Services / Publications / Environment.
18
Photo: Annie Poirier
ADVICE AND BYLAWS
SAFETY
Fire Alarms
The City’s Département de sécurité incendie wishes to remind you that it’s important to immediately leave your home when you
hear the fire alarm. Then phone the firefighters (at 911), if they aren’t already on the premises.
Smoke Detectors
In Laval, all properties must have a smoke detector (also called
a smoke alarm) in working order.
Multi-family dwelling
The landlord must install a smoke detector in each housing unit.
Single-family home
Each floor must have a smoke detector and the devices must be
interconnected. The Département de sécurité incendie urges you
to check the batteries of your smoke detectors and replace them
on a regular basis. It’s a good idea to check your batteries when
turning your clocks back in the fall and forward in the spring.
Carbon Monoxide Detectors
Carbon monoxide is an odourless gas that can be fatal. The best
way to prevent carbon monoxide intoxication is to maintain and
safely use your vehicles, appliances, equipment and small power
tools. A carbon monoxide detector is an important tool to provide
you with additional protection. Please note: Your smoke detector
doesn’t detect the presence of carbon monoxide!
Fireworks, Outdoor Fireplaces,
Fires, BBQs and Grillers
It is prohibited to make any outdoor fires on Laval territory,
other than in an outdoor firebowl or fireplace or on grillers
or barbecues. As for fireworks, it is strictly prohibited to use
them without having first obtained authorization from Laval’s
Département de sécurité incendie.
Chimney Sweeping
It’s important to have your chimney swept every year. The
purpose of this operation is to remove the accumulation
of creosote or soot in the heating appliances in order to
prevent chimney fires, which may jeopardize lives. Every
year, an inspection must be carried out on chimneys, the
chimney flue and the connector pipes. In addition, this
must be done each time an appliance is connected as well
as after each chimney fire, in order to detect any hazardous
conditions. Ville de Laval recommends that you hire a chimney
sweep recognized by the Association des professionnels du
chauffage (APC).
Snowmobiles and ATVs
The use of snowmobiles and all-terrain vehicles (ATVs) is permitted December 15 – March 31, if there is enough snow cover,
but only on the respective trails of one of the two clubs in Laval whose websites are indicated below. These trails are set up,
groomed and monitored by special teams trained by the clubs and authorized to move into action on the network, if need be.
Registration is required as well as membership in a club in order to be granted access to the network of trails in Laval.
www.clubdemotoneigelavalinc.com or www.clubvttquadlaval.ca
19
ADVICE AND BYLAWS
PUBLIC ROADS
All year long, public works employees do their utmost to ensure
that roadways on Laval territory are the safest and cleanest possible.
By obeying the municipal bylaws below, and particularly those on
parking, each resident helps speed up the employees’ work and, at
the same time, improve the results, which in turn optimizes safety on
the City’s arteries.
Public roads and parks division
…A Few Stats
In 2011, the public works department
maintained 1590 linear km of roads:
t2163 km of daytime road sweeping
t783 km of evening road sweeping
Winter maintenance
t2128 km spreading de-icing materials
on roads
t3180 km snow clearance
t998 km snow clearance and spreading
of de-icing materials on sidewalks
t1402 km snowblowing into trucks
t1 324 km snowblowing onto properties
t2,345,000 m 3 of snow transported
– equivalent to 93,800 loads of a
10-wheeler truck
Parking
Seasonal Parking
Seasonal parking is in effect throughout Laval territory, October 1 – April 30, Monday – Friday, 8 a.m. – 5 p.m.,
regardless of the weather conditions. On most streets, this means that alternate parking (parking authorized
on one side of the street, every other day) is required. Please note: We encourage you to read the signs very
carefully, as another sign may enforce different parking regulations in some cases. Moreover, temporary, mobile
signs placed on snowbanks always have priority over permanent ones.
Parking Heavy Vehicles
Prohibited on Public Road
It is prohibited to park the following vehicles on public roads, within Laval’s
territory, except on certain street sections: trucks with a net weight over 3,000 kg;
recreational vehicles over 6 metres long; trailers and semi-trailers. This restriction
does not apply, however, to vehicles that need to be parked on a street for a short
period of time, when a delivery needs to be made or when work has to be done.
Nevertheless, these types of vehicles may be parked in a residential driveway as
long as they are in keeping with municipal bylaws. If not, they may be parked in
the areas (zones) set aside for this purpose.
20
Parking on Curves
Vehicles stopped or parked on curves
may interfere with passing emergency
vehicles, heavy vehicles, etc. At all times,
everyone must obey the signs and the
Highway Safety Code as well as municipal
rules and regulations.
ADVICE AND BYLAWS
Snow Clearance
Snow clearance priorities are generally established
in such a way as to improve the flow of road traffic,
according to the volume of traffic on the various
street sections, and to ensure safety for the road
users there. Snowfall rate and accumulation have
a substantial impact on the steps involved in snow
clearance operations. As for the quality of snow
clearance, it is closely related to residents’ cooperation
and compliance with municipal rules and regulations.
Clearing Driveways and Walkways
Dumping snow on the street or sidewalk must be
avoided when snow is cleared from your entrance.
On collection days, your recycling bin must be left on
one side of your entrance, and your garbage on the
other—never on the street or sidewalk. If you hire
a snow removal contractor to clear your entrance,
make sure the company is duly approved by Ville
de Laval. Contractors may obtain their permit at the
Multiservice Counter and are responsible for any
damage caused to public or private property.
Snow Clearance Around
Street and Metro Fire Hydrants
During snow clearance operations, it is strictly prohibited to blow snow on fire hydrants (including the
blue hydrants for metro fires). Clearance of 1.5 metres (5 feet) around fire hydrants is required, to ensure
fast access to these hydrants, especially in case of a fire in your area; moreover, it is prohibited to plant
one or more trees less than 2.4 metres (8 feet) from a fire hydrant.
Municipal Right of Way
Ro
Did you know that only grass and shrubs are allowed on the
part of your property that corresponds to the City’s right
of way, and that it is prohibited to build a low wall or
install a fence (Bylaw L-2000) on that portion of your
grounds? As a guide, you may use the location of your
M
un
water shut-off valve to determine the boundary line
i ci
pa
between the City’s right of way and your own property.
lr
ig
ht
All the land located between your water shut-off valve
of
w
ay
and the road corresponds to the City’s right of way. These
grounds must be maintained by the resident, who has the
responsibility of ensuring, in particular, that the water shut-off
valve is very visible and well cleared in order to facilitate access to
it; however, its infrastructures (water supply and sewage network, etc.)
are owned by the City. Please note that only municipal employees are
authorized to handle water shut-off valves. Non-compliance with this bylaw
may cause serious and very costly problems—if water pipes or fire protection
standpipes break, for example.
ad
us
e
de
of
ho
Si
ho
us
e
Fr
f
to
on
www.ville.laval.qc.ca, under Municipal Services / Bylaws / Fences, Retaining Walls
21
ADVICE AND BYLAWS
CONSTRUCTION AND
OTHER OUTDOOR CONSIDERATIONS
Construction, Renovation and Land Development
A permit for constructing or renovating a building or developing land is required in Laval. Special rules may apply, however,
for instance if more than one street runs alongside the construction work or land development (in the case of a corner lot) or
if the property is located in a permanent agricultural zone, in an area of heritage interest, along Deux Montagnes lake or the
Mille Îles or des Prairies rivers or in the Laval-sur-le-Lac district.
311, in person at the Multiservice Counter (see page 7) or on the City’s web portal: www.ville.laval.qc.ca, under Municipal Services / Permits
Temporary Car Shelters
The frame of a temporary car shelter may be set up on or after
October 15; however, the cover may not be installed until
November 1. The shelter must be dismantled by April 15. You
don’t need a permit to install such a shelter, but you must comply
with municipal rules and regulations on the type of materials
that may be used and the location of the shelter (distance in
relation to the public roadway, fire hydrants, signs, etc.). Please
note, as well, that the shelter must have a window on each
side so that you can see pedestrians and motorists from inside
and so that they can clearly see you when you are inside there
as well. If your shelter is non-compliant, the City’s Service de
l’urbanisme might require changes to be made, failing which you
may have to pay a fine. The rules and regulations on temporary
car shelters apply to all districts except Laval-sur-le-Lac, which
has its own policy. If you live in a multiple-unit building, obtain
the authorization of your landlord or condo association.
Why Is a Permit Required?
To ensure that the work meets
Ville de Laval standards on zoning, personal
safety, architecture, quality of construction and
environment protection. In short, monitoring
such work by means of a permit fosters an urban
environment that is safer and more in harmony with
the surrounding area.
Residential
Accessory Structures
Residential accessory structures include sheds, pergolas, separate
garages, gazebos, greenhouses and changing rooms for pools.
A permit from the City’s Service de l’urbanisme is required to
build such a structure. By definition, these structures are fully
detached from the house, but are built on the same property.
The rules and regulations—which aim to promote some visual
harmony in the various residential areas—particularly concern
the location of these structures, their height and their surface
materials. If the installation is not in keeping with current rules
and regulations, the City may require that the owner take the
necessary corrective measures, in order to avoid paying a fine.
Fences, Low Walls,
Retaining Walls and Hedges
The rules and regulations in this regard are designed to promote
some visual harmony in the residential areas and mainly deal
with the authorized location, materials and height; they concern
the whole territory of Laval. There are also additional restrictions
for the district of Laval-sur-le-Lac and areas of heritage interest
and if your home is located on land running along more than
one street.
22
ADVICE AND BYLAWS
Pools and Spas
In Laval, there are very specific rules—and even stricter than
provincial ones—with regard to the installation of spas as well
as above-ground or in-ground pools. Ville de Laval’s bylaw
stipulates the standards relating to pools, their accessories,
the fence that must surround them, the fence gate and the
documents you will need in order to obtain a certificate of
authorization, which is required before installing a pool or spa.
An Enclosure Is A Must!
Safety
Access to all above-ground and in-ground pools or spas filled
with over 45 cm (18 in.) of water must be protected by an
enclosure (fence, railing and part of a building wall).
Enclosure specifications
An enclosure must:
tprevent a spherical object of 10 cm in diameter
from passing through
tbe at least 1.2 metres high
thave no attachments, projections or openwork
that could facilitate climbing
tbe solid and rigid
An enclosure may not consist of a hedge or shrubs. All gates
to the enclosure must be equipped with a static security device
installed on the inside of the enclosure, on the upper part of
the gate, and allowing the gate to automatically close and
lock after being opened. Further details may be found in the
pamphlet Your Pool or Spa.
Prevent accidents!
Hydro-Québec provides safety advice on the following website:
www.hydroquebec.com/security
G
Septic Installations
An application for a permit must be submitted before carrying
out any work related to septic installations and such work must
be done in accordance with the Québec government’s Regulation
respecting waste water disposal systems for isolated dwellings. An
inspection by a technician and a complete soil survey will have
to be carried out in order to obtain a permit
Garage Sales
Garage sales are allowed at each home, once a year, for a
maximum of 2 consecutive days.
Heat Pumps and
Air Conditioning Systems
Before installing a heat pump, central air conditioning system,
wall-mounted air conditioning units or even a swimming pool
heater, inquire about the municipal rules and regulations that
particularly concern the location of these appliances.
S
TE
A
B
E
R
REEN
CLOTH S
DIAPER
OW
LOW-FLET
IL
O
T
RAIN
BARREL
RD
BACKYASTER
O
P
COM
ATION
INFORM
? 311 LE.LAVAL.QC.CA
WW.VIL
W
23
LIBRARIES
Laval’s Libraries—They’re Free of Charge!
Laval’s libraries network is spread out all over Laval territory, in 9 locations, each in a different district. There, residents
have free access to over 700,000 books and documentary films, 30,000 DVDs, 17,000 CDs, 90,000 magazines and nearly
1,000 cultural activities every year.
tLoans of library materials on site as well as inter-library loans
tExtension of loans by phone or on the website
tHolds placed on titles
tAccess to collections and consultation on site
tOnline access to data bases from the libraries’ terminals or
from your home computer
tInformation service
tAccess to workstations with high-speed Internet services
tAccess to Wi-Fi service
tIntroductory courses on information technologies
tCultural activities programs (reading clubs, workshops, talks,
theme exhibitions, storytelling hours, activities for tiny tots and
meet-the-author events); registration required
tServices adapted to people with visual disabilities and reduced mobility
tBibliovente, services for seniors, literacy collection, A Book for Baby,
home loans, etc.
LIBRARIES’ SCHEDULE
Regular schedule
Summer schedule
Monday . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . closed
Monday . . . . . . . . . . . . . . . . . . . . . . . . . . . . noon – 9 p.m.
Tuesday, Wednesday,
Thursday . . . . . . . . . . . . . . . . . . . . . . . 10 a.m. – 9 p.m.
Tuesday, Wednesday,
Thursday . . . . . . . . . . . . . . . . . . . . . . . 10 a.m. – 9 p.m.
Friday . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . noon – 9 p.m.
Friday . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 a.m. – 6 p.m.
Saturday . . . . . . . . . . . . . . . . . . . . . . . . 10 a.m. – 5 p.m.
Saturday . . . . . . . . . . . . . . . . . . . . . . . . . . . noon – 5 p.m.
Sunday . . . . . . . . . . . . . . . . . . . . . . . . . . . . . noon – 5 p.m.
Sunday . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . closed
(beginning of September – end of May)
(end of May – beginning of September)
See the map on page 4 or the sector maps on pages 27-32 for the names, addresses
and phone numbers of Laval’s libraries.
24
Research and
Electronic Resources
The Sésame public access catalogue
contains the Laval libraries’ union list
consisting of not only all titles available,
but also lists of suggestions on various
topics. Customize your member file by
browsing with the Sésame catalogue.
Go to your library’s circulation desk or
phone there and ask to be given your own
password. In addition, you may consult,
on site, a number of data bases, such as
Repère, Universalis, Euréka, etc.
For Teens!
La Parenthèse—a library area reserved
for teens—has been set up in the
basement of Émile-Nelligan library
in Laval-des-Rapides. Youngsters are
welcome to drop in here to meet others,
do their homework, play video games
on site, listen to music, and more. It’s
THEIR OWN cool library space!
Services offered
Photo: Guy L’Heureux
Photo: Evelyne Deshaies
Exhibition: J’ai vu le loup, le renard, le lièvre…
Les Breastfeeders
ARTS AND CULTURE
Promoting the Arts—Creations and Activities
Promoting the arts and cultural activities, recognizing and supporting local vitality; promoting cultural life; cultural facilitation
and awareness; research, creation and conservation; partnership and joint action—those are the six orientations adopted by
Laval’s Administration when it revised its Cultural Policy in 2006. To reach these goals, the City has given its cultural council
(Conseil de la culture) the role of custodian of the cultural policy and the responsibility of recommending to City Council the
ensuing actions to follow. This entire approach is designed to help Laval work its way up to the ranks of the major cultural cities
in all of Québec.
Right in the heart of Laval, a minute away from public transit,
Maison des arts de Laval (MDA) is a leading promoter on the
culture scene. Temporarily closed at the present time, MDA
will be presenting its youth program starting this October at
various cultural venues—Salle André-Mathieu, Théâtre MarcellinChampagnat and, during the holidays, even at some new
MDA locations as well. Its usual program will be back starting
September 2013, with a wide variety of theatre, dance and
visual arts. The renovations include upgrading the theatre and
its specialized equipment, to meet current standards, as well as
the various areas for accommodating spectators. In this way,
the MDA will meet the emerging needs of the performing arts
community in addition to offering Laval residents inviting, wellappointed facilities. Follow us on Facebook/maisondesartsdelaval
for full information on the progress of these renovations.
A Rich and Varied Cultural Life
Every season offers thrilling cultural activities that attract
re s i d e nt s f ro m L ava l a n d a l l ove r Q u é b e c. I n w i n te r,
Sainte-Rose en Blanc celebrates the snowy season, activities
on ice and snow as well as Laval’s cultural heritage. Starting
in mid-June, and for a whole month long, the City bubbles
to the beat of the Mondial Loto-Québec de Laval, a world
choral festival bringing together thousands of festival-goers
to Espace Montmorency and Centre de la nature—one of the
most outstanding urban parks in Greater Montréal. In fact,
this park overflows with activities all throughout the months
of July and August, thanks to the program of events at the
Festi’Week-ends, which always delight Laval families more
and more. And then on Labour Day, the family festivities at
the Fête de la famille, also held at Centre de la nature, draw
crowds of some 60,000 people here, year after year.
311 – www.ville.laval.qc.ca – Culture, Leisure Activities and Community Life
Facelift Under Way at MDA!
25
HOW TO REGISTER FOR LEISURE ACTIVITIES
To Register for a Leisure Activity
Every year, some 600 Laval organizations offer various programs of activities for all ages and all tastes. These organizations have
been created upon residents’ initiative, are run by volunteers and are supported by Ville de Laval. Their mission is to organize
leisure activities in order to stimulate residents’ social life and provide them with opportunities to discover a passion (or passions!)
and indulge in them. Aquatic, artistic and cultural, sports and relaxation, recreational, dance and language-learning activities
are organized for all ages…
Identify your sector…
The Laval territory is divided into 6 sectors, each one with
a BML (bureau municipal lavallois) whose services are listed
below. To find out in what sector you live, consult the maps
on pages 27-32 of this guide.
In Laval, there are a number of non-profit organizations
operating as leisure activities committees. These associations
offer courses in the fall and winter to all family members—
whether socio-cultural, sports or recreational activities.
The program of activities of these committees (called comités
de loisir) in your own sector may be found on the City’s web
portal, at www.ville.laval.qc.ca, under Community Life / Your
Neighbourhood.
Consult the Leisure Activities Committees
in Your Sector
The Role of Your BML
(bureau municipal lavallois)
In each of the City’s 6 sectors, the BML’s dynamic team is on
hand 8:15 a.m. - 9 p.m., Monday through Friday, to:
tStimulate community activities, in cooperation
with local organizations.
tProvide support for organizing special events
and leisure activities in the sector.
tIssue Avantages Laval cards.
tManage local community facilities and staff
(arenas, community centres, parks
and green spaces, etc.).
Laval residents are blessed with many outdoor sports
facilities and particularly, neighbourhood parks,
outdoor skating rinks, pools, soccer and football fields
as well as tennis courts. To find the facilities nearest
to your home, just go to the City’s web portal, at
www.ville.laval.qc.ca, under Municipal Services / My City,
My Web Portal.
26
Locate Sports Facilities
and Parks
NEIGHBOURHOOD LIFE
SECTOR 1
DUVERNAY, SAINTFRANÇOIS
AND SAINTVINCENTDEPAUL
11
17
10
AVENUE MARCEL- VILLENEUVE
2 4
6 18
AUTOROUTE (19)
16
BOUL.
ARTIN
SAINT-M
D
BOUL.
1
15
7
RDE
ONCO
E LA C
5
BOUL. VANIER
14
13 8
9
5
Aréna Yvon-Chartrand
450 662-4934
12 Georges-Vanier pool
6
Aréna Saint-François
9449 rue De Tilly
450 662-4943
13 Théâtre Marcellin-Champagnat
7
Pavillon du Bois-Papineau
450 662-4901
12
3
1
2
3
4
Bureau municipal lavallois (BML) 1
450 662-4901
[email protected]
Bureau municipal lavallois (satellite)
450 662-8422
[email protected]
1275 avenue du Collège
450 661-7714
www.theatremc.ca
14 Théâtre du Bout de l’île
10585 boulevard Lévesque Est
450 665-7844
8
Centre communautaire Saint-Vincent
1111 place Jean-Eudes-Blanchard
15 Centre de la nature
9
Centre communautaire Groulx
4901 rue Saint-Joseph
450 661-9666
16 Bois Papineau
Germaine-Guèvremont library
10 Centre communautaire Saint-François
450 662-4002
2100 montée Saint-François
[email protected]
Marius-Barbeau library
1245 montée du Moulin, #100
450 662-4005
3995 boulevard Lévesque Est
450 664-1451 (evenings)
11 Centre communautaire Boileau
7100 boulevard des Mille-Îles
450 666-3832
901 avenue du Parc
450 662-4942
17 Bois Duvernay
2830 rang Saint-Elzéar Est
450 661-1766
18 Neighbourhood police station 1
450 662-4310
27
NEIGHBOURHOOD LIFE
SECTOR 2
PONTVIAU, RENAUDCOURSOL
AND LAVALDESRAPIDES
1
450 662-4902
[email protected]
12 Salle André-Mathieu
2
Émile-Nelligan library
450 662-4973
[email protected]
13 Neighbourhood police
3
Aréna Cartier
100 montée Major
450 662-4958
4
Parc des Prairies
5 avenue du Crochet
450 662-4297
5
Centre communautaire
Saint-Louis-de Montfort
25 rue Saint-Louis
450 662-4954
6
Centre communautaire Laval-des-Rapides
387 boulevard des Prairies
450 662-4956
9
Complexe de soccer Bois-de-Boulogne
955 avenue Bois-de-Boulogne
450 975-8639, ext. 2222
10 Centre sportif Josée-Faucher (pool)
125A boulevard des Prairies
450 662-4964
9
12
11
6
11 Maison des arts
450 662-4440
28
8
2
13
4 10
3
BOUL. DES LAURENTIDES
Pavillon Renaud-Coursol
320 rue Richard
450 663-6374
7
BOUL. DE L'A
VENIR
8
Centre communautaire Raymond-Fortin
1885 rue Dumouchel
450 978-8913
station 2
450 662-7820
AUTOROUTE DES LAURENTIDES (15)
7
475 rue de l’Avenir
450 667-2040
www.salleandremathieu.com
5
1
NEIGHBOURHOOD LIFE
SECTOR 3
CHOMEDEY
1
435 boulevard Curé-Labelle, #104
450 978-8903
[email protected]
11 Neighbourhood police
2
Multiculturelle library
450 978-5995
[email protected]
12 Multiservice Counter
3
Centre Alain-Grandbois and
Société d’histoire et de généalogie
de l’Île Jésus
(Documentation and genealogy)
4300 boulevard Samson
450 978-3671
Aréna Chomedey
1160 boulevard Pie-X
450 978-8965
5
Jean-Paul-Campeau
3781 boulevard Lévesque Ouest
450 978-8959
6
Saint-Joseph
1450 boulevard Pie-X
450 978-8963
7
Centre du Sablon (pool)
755 chemin du Sablon
450 688-8961
8
Place des aînés
435 boulevard Curé-Labelle
450 978-5555
9
Bois Chomedey
Corner boulevard Daniel-Johnson
and 59e Avenue
450 978-8903
311
13 City Hall
1 place du Souvenir
311
AUTO
R
LAVA OUTE
L (44
0)
BOUL. SAINT-MARTIN
7
É-LABELLE
BOUL. CUR
4
station 3
560 – 2e Rue
450 978-6830
2
6
4
3
BOUL. SAMSO
N
BOU
L. LÉ
VES
QUE
10 5
8
1
13
12
9
BOUL. CARTIER
11 BOUL. DES
PRAIRIES
10 Berthiaume-Du Tremblay park
4250 boulevard Lévesque Ouest
450 978-8903
29
NEIGHBOURHOOD LIFE
SECTOR 4
SAINTEDOROTHÉE, LAVALOUEST, LES ÎLESLAVAL,
FABREVILLEOUEST AND LAVALSURLELAC
1
450 978-8904
[email protected]
13 Bois Sainte-Dorothée
2
Yves-Thériault library
450 978-6599
[email protected]
14 Bois La Source
3
Philippe-Panneton library
450 978-8919
[email protected]
450 662-7140
6
Centre Accès
450 978-6888, ext. 7691
7
Centre communautaire Bigras
886 chemin de la Fourche
450 689-9190
8
Centre communautaire Jolibourg
1350 rue du Relais
450 689-9601
9
Centre communautaire Laval-Ouest
6600 – 29e Avenue
450 627-0534
AI
S
L.
U
O
B
14
1
9 6
15 4
11
13
8
7
8 rue Les Pins
450 627-4791
12 Berge L’Orée-des-Bois
1130 – 37e Avenue
450 978-8904
RUE
PRI
NCI
PAL
E
5
RUE SYLVIE
B
SA OUL
MS .
ON
AU
L'E
DE
11 Club de curling Laval-sur-le-Lac
2
RD
BO
996 montée Gravel
450 689-9602
10
U
.D
CH
10 Centre communautaire Sainte-Dorothée
30
3
MONTÉE GR
AVEL
Aréna Samson
655 rue Sylvie
450 978-8922
E
NT
12
E
OS
-R
Aréna Laval-Ouest
450 978-8920
5
705 – 18e Avenue
450 978-8904
BOUL.
JOLIBOURG
4
Corner boulevard Saint-Martin Ouest
and rue des Pivoines
450 978-8904
NEIGHBOURHOOD LIFE
SECTOR 5
5
Centre communautaire Champfleury
2585 boulevard des Oiseaux
450 963-0676
6
Centre communautaire des jeunes
155 boulevard Je-Me-Souviens
450 628-8399
1
7
Centre communautaire Le Sorbier
140 rue Nadon
450 625-5495
8
Centre communautaire Montrougeau
725 montée Montrougeau
450 628-2698
9
Centre communautaire Sainte-Rose
450 628-6327
450 622-1020
15 Bois de l’Équerre
Rang de l’Équerre
[email protected]
450 978-6850
10
14
9
13
10 Centre d’art de Sainte-Rose
450 622-3252
11 Centre sportif Honoré-Mercier
2465 rue Honoré-Mercier
450 978-8905
8 D BO
AG U
EN L.
3
AI
S
4
2
NAD
6
11
12
AV
RENENUE
AIS DE L
SAN A
CE
16
ON
7
15
RAN
L'ÉQ G DE
UER
RE
4
Aréna Richard-Trottier
3155 rue Esther
450 978-8987
14 Rivière-des-Mille-Îles park
R
PATUE DE
RIO S
TES
Gabrielle-Roy library
450 978-8909
[email protected]
450 978-8905 (day) / 450 622-8665 (evening)
HO
ME NORÉ
RCI ER
3
13 Poly-Jeunesse pool
T. 1
5
Sylvain-Garneau library
450 978-3940
[email protected]
CU BOUL
RÉLAB .
ELL
E
2
AU
450 978-8905
[email protected]
AUTOROUTE
CHOMEDEY (13)
1
Photo: Martin Alarie
FABREVILLEEST
AND SAINTEROSE
5
1
BOUL. SAINT-
ELZÉAR
12 Honoré-Mercier pool
2465 rue Honoré-Mercier
450 978-8905 (day) / 450 622-0936 (evening)
31
NEIGHBOURHOOD LIFE
SECTOR 6
VIMONT AND AUTEUIL
Centre communautaire Auteuil
450 628-5831
6
des Érables
7 – 8e Avenue
450 662-4906
7
8
des Lacasse
905 avenue des Lacasse
450 662-4906
Philémon-Gascon
2830 rang Saint-Elzéar Est
450 662-4906
5
6
IE
Aréna Mike-Bossy
163 boulevard Sainte-Rose Est
450 662-4922
AR
4
-M
Aréna Lucerne
1750 rue de Neuville
450 662-4968
450 662-4860
TE
3
BOUL 5
. SAIN
TE- ROSE
IN
Laure-Conan library
450 662-4975
[email protected]
Centre communautaire Vimont
1900 rue Bédard
450 662-5134
SA
2
9
DES
ÉRA
BLE
S
450 662-4906
[email protected]
4
BOUL.
DES LAURENTIDES
1
1
BOUL.
.
BOUL
T
SAIN
R
ELZÉA
10
7
AV. DES
E
S
LACAS
2 BELGRADE EST
BELLERO
8
SE
9
3
DE LA
BERNINA
AUT. LAVAL (440)
Some municipal buildings are accessible to people with limited mobility.
The complete list may be found at www.ville.laval.qc.ca, under Community
Life / Persons with Disabilities.
32
OUTDOOR SPACES
Centre de la nature
More Places to Discover
Laval boasts 10 vast, public green spaces in Laval—open year
round and very popular among nature lovers and fresh air fiends.
The most versatile among them is Centre de la nature, located in
the Saint-Vincent-de-Paul district. With its 50 hectares of trails
of all kinds, this urban park is a favourite place for Laval families,
whether to visit this park’s farm and greenhouses, admire its
pastures or take advantage of its many sports grounds and
its lake—for canoeing in summer and skating in winter on a
huge rink. Plus environmental interpretation and educational
activities as well as an outdoor stage featuring major Québec
performers and those from elsewhere, while giving budding
artists a chance to gain renown.
Spread throughout the rest of Laval territor y, the other
9 major parks treat visitors to an oasis of tranquillity and a
wealth of natural diversity: Berge L’Orée-des-Bois (waterfront),
Bois La Source (woodlands), Boisé Sainte-Dorothée (woodlands),
Berthiaume-Du Tremblay park, Bois Chomedey (woodlands),
Bois Papineau (woodlands), Des Prairies park, Bois de l’Équerre
and Bois Duvernay (woodlands) provide an opportunity to
appreciate nature, plant life and wildlife.
The spring and summer walking trails become snowshoeing,
cross-country skiing, Nordic skiing and skate skiing trails in
winter. Not to mention the skating rinks, sledding facilities
and ice fishing. In summer, most of the trails can be reached
by cycling along Route verte’s bike path.
Rivière-des-Mille-Îles Park
Accessible via the Sainte-Rose district, east of the Laurentian
Autoroute (autoroute des Laurentides), Rivière-des-Mille-Îles
park is the only urban wildlife sanctuary in Greater Montréal.
www.ville.laval.qc.ca, under Community Life / Outdoors / Parks and
Green Spaces
Waterfront Areas
Île Jésus has over 100 km of waterfront areas, including
37 public ones that have been developed for residents to
enjoy, plus two lookouts. Some shorelines are often used as
resort, relaxation and activity areas for residents.
Dog Parks
Dogs in Laval have places reserved just for them. At these
exercise areas, dogs are allowed to run around without a leash;
their owners, however, must comply with certain rules.
tBassin Le Corbusier,
in Laval-des-Rapides
tMontgolfier park,
in Chomedey
tLaval-Ouest park,
Plateau Saint-Antoine
tBoulevard Pie-IX
park, in SaintVincent-de-Paul
tLausanne park,
in Vimont
tDes Rossignols park,
in Sainte-Rose
33
OUTDOOR SPACES
PHYSICAL ACTIVITY
Policy on Physical Activity in Laval
This spring, Ville de Laval, attentive to its residents’ quality of life, adopted its Policy on Physical Activity, which is designed to
give municipal stakeholders and all their partners guidelines for promoting participation in physical activity on Laval territory.
This policy sets forth the ways and means that the City will be taking to provide Laval residents with a physical, organizational
and cultural environment fostering a physically active lifestyle likely to contribute toward their well-being in day-to-day travels
and leisure activities, whether recreational or aimed at achieving excellence.
This policy may be found online at www.ville.laval.qc.ca, under Administration / Municipal Policies.
An Outstanding Cycling Network
for Getting Around and Keeping Fit
The network of bicycle paths is open April 15 – November 14.
Laval’s cycling network is linked to the 12 km of the section of
Route verte that crosses through Laval territory from north to
south and that makes it possible to reach Québec’s remotest
areas. The bike path along Île Perry bridge provides safe, direct
access to Montréal.
To discover the many branches of this network, download Laval’s
cycling map (Vélo-carte de Laval) from Ville de Laval’s web portal,
under Community Life / Outdoors / Bicycle Paths.
Ville de Laval offers its
residents everything they need
for having fun and cooling off
during the summer. Tennis
buffs of all ages and all levels
are bound to appreciate the
71 free courts spread out in
27 municipal parks. M any
lessons are given here as
well—for 5-17-year-olds, for
children and parents together
as well as an instructor training
program plus junior and adult
leagues. Starting in early June,
youngsters can beat the heat
at the water play facilities in
6 municipal parks. Then from
the time that school is out
and until mid-August, the
20 municipal pools offer a
wealth of ac tivities of all
kinds: swimming lessons for all
ages and all levels (Red Cross
program), lifeguard training,
aquafitness, competitive and
synchronized swimming,
34
Sail Along
Route bleue des voyageurs
diving and water polo. From
late summer to early spring,
Laval’s nine arenas set aside
a number of hours a week
for public skating, with
certain time slots exclusively
for adults, while others are
reserved for children age 5 and
under, accompanied by their
parents. Further information
on hours, courses, lessons and
registration may be found on
Ville de Laval’s web portal, at
www.ville.laval.qc.ca, under
Co m m u n i t y L i fe / S p o r t s.
Registration forms for summer
activities may be downloaded
there from the pamphlet on
summer activities.
Route bleue des voyageurs is paradise on water for boating
enthusiasts. Whether in a kayak, canoe or rabaska, they can
sail to their heart’s delight, while admiring 150 km of urban
landscapes, followed by picturesque villages. Eight marked
water trails to discover along the Outaouais, Mille Îles and
Des Prairies rivers as well as along Deux Montagnes lake.
Photo: Tourisme Laval
Sports Facilities
Right Near Home
USEFUL CONTACT INFORMATION
GENERAL INFORMATION
Non-urgent calls
Non-urgent calls (from outside Laval)
Urgent calls (police, fire, ambulance)
311
450 978-8000
911
WHERE TO FIND THE CITY’S SERVICES
Multiservice Counter
City Hall
1 place du Souvenir
Maison des arts
Centre de la nature
901 avenue du Parc
311
311
450 667-2040
450 662-4942
BUREAUX MUNICIPAUX LAVALLOIS (BMLs)
Duvernay, Saint-François & Saint-Vincent-de-Paul
Bureau municipal lavallois #1
450 662-4901
Bureau municipal lavallois #1 – Satellite
450 662-8422
Pont-Viau, Renaud-Coursol & Laval-des-Rapides
450 662-4902
Chomedey
450 978-8903
435 boulevard Curé-Labelle, #104
Sainte-Dorothée, Laval-Ouest, Les Îles-Laval, Fabreville-Ouest
& Laval-sur-le-Lac
450 978-8904
Fabreville-Est & Sainte-Rose
450 978-8905
Vimont & Auteuil
450 662-4906
LIBRARIES
Émile-Nelligan library
Gabrielle-Roy library
Germaine-Guèvremont library
Laure-Conan library
Marius-Barbeau library
1245 montée du Moulin, #100
450 662-4973
450 978-8909
450 662-4002
450 662-4975
450 662-4005
Multiculturelle library
Philippe-Panneton library
Sylvain-Garneau library
Yves-Thériault library
450 978-5995
450 978-8919
450 978-3940
450 978-6599
POLICE
Police headquarters
Gendarmerie
Neighbourhood police station #1
560 – 2e Rue
450 662-4242
450 662-3400
450 662-4310
450 662-7820
450 978-6830
450 662-7140
450 978-6850
450 662-4860
FIRE PREVENTION
Information
450 662-4450
OTHER SERVICES
Municipal court of Laval
Laval Technopole
Office municipal d’habitation de Laval (housing bureau)
Palais de justice de Laval (court house)
Tourisme Laval
450 662-4466
450 978-5959
450 688-0184
450 686-5001
450 682-5522
HEALTH AND SOCIAL SERVICES
Agence de la santé et des services sociaux de Laval
Info-Santé (health information)
Emergency ambulances
450 978-2000
811
911
TRANSPORTATION
Agence métropolitaine de transport (AMT)
Société de transport de Laval (STL)
514 287-8726
450 688-6520
Some municipal buildings are accessible to people with limited mobility.
The complete list may be found at www.ville.laval.qc.ca, under Community
Life / Persons with Disabilities.
PLEASE NOTE
LEGAL DEPOSITS
PRODUCTION TEAM
INFORMATION
The information contained in this guide is
published without prejudice and is subject
to change. It is in keeping with the services
and bylaws in effect at time of printing;
however, it doesn’t replace the official texts,
which we encourage you to consult.
Bibliothèque et Archives nationales du Québec
Library and Archives Canada
Division des communications et
des relations avec les médias
Coordination and writing
311 or 450 978-8000
(from outside Laval)
[email protected]
Une version française est également disponible.
ACKNOWLEDGEMENTS
The Division des communications et des
relations avec les médias wishes to thank
everyone from the various municipal
departments who took part in producing
this guide.
ISBN 978-2-923478-43-2 (English ed. Print)
ISBN 978-2-923478-45-6 (English ed. Online)
3rd quarter 2012
Vincent Girard
Cover photo
2NSB Design graphique
Graphic design
Micheline Brodeur
Linguistic revisor
Transcontinental Printing
Printing
Canada Post
Distribution
35
YOUR CITY COUNCIL
Mayor
Gilles Vaillancourt
450 662-4140
Saint-François
Vimont
Saint-Martin
Saint-Vincent-de-Paul
Saint-Bruno
Sainte-Dorothée
Val-des-Arbres
Auteuil
Laval–Les-Îles
Duvernay–Pont-Viau
Laval-des-Rapides
L’Orée-des-Bois
Marigot
Souvenir–Labelle
Marc-Aurèle-Fortin
Concorde–Bois-de-Boulogne
L’Abord-à-Plouffe
Fabreville
Renaud
Chomedey
Sainte-Rose
Jacques St-Jean
450 666-2509
[email protected]
Norman Girard
450 967-1633
[email protected]
Sylvie Clermont
450 664-2776
[email protected]
Yvon Martineau
450 629-8803
[email protected]
Madeleine Sollazzo
450 661-8248
[email protected]
Lucie Hill Larocque
450 625-1821
[email protected]
Michèle des Trois Maisons
450 975-2493
[email protected]
Ginette Grisé
450 661-7372
[email protected]
Francine Légaré
450 933-5170
[email protected]
Jocelyne Guertin
450 662-4140
[email protected]
Claire Le Bel
450 663-8039, ext. 240
[email protected]
Ginette Legault Bernier
450 681-9468
[email protected]
Benoit Fradet
450 662-4140
[email protected]
Basile Angelopoulos
450 662-4140
[email protected]
Three Ways to Reach MY City
BY PHONE
IN PERSON
NONURGENT CALLS
AT THE MULTISERVICE COUNTER
(1333 boulevard Chomedey)
311
or 450 978-8000
(from outside Laval)
Monday - Friday:
7 a.m. – 9 p.m.
Saturday & Sunday:
8 a.m. – 5 p.m.
Holidays:
9 a.m. – 5 p.m.
ON THE WEB PORTAL
Monday - Friday:
8:15 a.m. – 8:15 p.m.
www.ville.laval.qc.ca
Sign up for the Cyberbulletin:
You’ll receive it free every week!
(under Municipal Services /
Publications)
Saturday & Sunday:
9 a.m. – 4 p.m.
FOLLOW US ON:
24 HOURS A DAY, 7 DAYS A WEEK
Ville de Laval – page officielle
@Laval311
36
Vivre à Laval – Édition spéciale – Guide du citoyen 2012
Alexandre Duplessis
450 662-4140
[email protected]
Pierre Cléroux
450 689-7331
[email protected]
Jean-Jacques Beldié
514 945-4700
[email protected]
France Dubreuil
514 239-1396
[email protected]
Yvon Bromley
450 934-7257
[email protected]
Martine Beaugrand
450 736-3086
[email protected]
Denis Robillard
450 628-3055
[email protected]
311
TELEPHONE
SERVICE FOR
HEARING
DISABILITIES
Monday – Friday:
7 a.m. – 9 p.m.
Saturday & Sunday:
8 a.m. – 5 p.m.
Holidays:
9 a.m. – 5 p.m.

2012 residents` guide

Transcription

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