to our Accessibility Statement 2016

Transcription

WELCOME TO
THE ALLIED AIR FORCES
MEMORIAL AND
YORKSHIRE AIR MUSEUM
Accessibility Statement January 2016
This access statement does not contain personal opinions as to our suitability for those with disabilities,
but aims to accurately describe the facilities and services that we offer all our visitors.
Accessibility Statement for the Allied Air Forces Memorial and Yorkshire Air
Museum Completed in January 2016
Allied Air Forces Memorial and Yorkshire Air Museum, Halifax Way, Elvington, York YO41 4AU
Tel: +44(0)1904 608 595 Email: [email protected] / yorkshireairmuseum.org
Page 1
Welcome
Welcome to the Allied Air Forces Memorial and Yorkshire Air Museum (Yorkshire Air Museum).
The Director and Board of Trustees of the Yorkshire Air Museum aim to ensure that all visitors including
people with disabilities should be able to enjoy as much access to information and the buildings as is
reasonably possible and are treated with courtesy and care. Our Access Policy has been developed to
achieve this objective and takes into account the definition of disability and other requirements made
within the Disability Discrimination Act (DDA) 1995.
The Yorkshire Air Museum is located at Elvington, within the City of York, 6 miles from the City Centre.
The Yorkshire Air Museum consists of a total of 19 public exhibition spaces in a range of restored original
WWll buildings within a 22 acre parkland site on the former RAF Bomber Command Station, adjacent
to the 3.05 km (2 mile) international class runway at Elvington. The exhibitions display artefacts and
pictures ranging from the history of aviation and the allied air forces to the history of strategic bombing, life
of an RAF Station and aircraft restoration.
The Museum has a collection of 45 historic aircraft and 4 cockpits as well as 22 motor vehicles and a
collection of over 27,000 aviation related items. It includes an original wartime Control Tower, a NAAFI
restaurant serving hot food, an outdoor picnic area, an exciting gift shop with unique aviation/military gifts,
two aircraft hangars, flight simulators, a corporate function room, a wildlife walk, engineering workshops
and CAA approved fire service to operate its current 8 live aircraft including multi- engine and gunnery
heavy jet bombers and military strike aircraft for fast taxi runs.
Access to the Control Tower, which is a Grade ll Listed Building, is limited by factors that are physical or
related to Health and Safety or by the need for emergency evacuation.
Admission to the Museum will cost £8 per adult and £4 per child (5 to 15 years) with concessions for
senior citizens and families until 31st March 2016. From 1st April 2016, admission to the Museum will cost
£10 per adult and £5 per child (5 to 15 years). Special rates operate for school parties, military cadets and
groups. Certain special events are charged at different rates. Please check our website under ‘Plan your
visit’ for full current admission prices.
The Museum is open every day with the exception of Christmas Day, 26th December and 1st January.
Opening hours are 10.00am to 5.00pm in Spring/Summer and 10.00am to 4.00pm in Autumn/Winter.
A list of the Museum’s facilities and a full site map are included in the Museum’s Visitor Guide Book
available from the Stewards at the Main Entrance and at the Museum Shop for £1. An additional Site
Map is also located on the side of Building 3. Both maps also identify toilets and emergency assembly
points.
All exhibition displays are accessible from ground level. Dogs are welcome. Wheelchairs are available to
borrow. Toilet facilities are available for use by disabled visitors in the entrance lobby of the NAAFI, and
the Elvington Room.
Page 2
Aerial view of the Museum site
We look forward to welcoming you. If you have any queries or require assistance, please phone
01904 608595 or email [email protected].
Page 3
1.
General Information
All exhibition displays are accessible from ground level and the site is on one level, except for the Control
Tower, a Grade II listed building which occupies two floors.
The entire site is accessible by wheelchairs except for the second floor of the Control Tower.
Two manual wheelchairs are available free of charge for use only within the Yorkshire Air Museum site.
Disabled toilets and baby changing facilities are available within the entrance of the NAAFI building.
2.
Planning your visit
By Bus, from and to York:
The No.36 bus service operated by Veolia Transdev provides a regular bus service from Merchantgate
(York City Centre) and the Museum - Monday to Saturday. This service arrives and departs from right
outside the Museum entrance.
Monday to Saturday:
York Departure Times (Merchantgate): 11:15 am / 13:15 pm
Museum departure times: 12:34 pm / 14:34 pm / 16:34 pm returning to Merchantgate. (Note:
16:34 pm departure terminates at York Railway Station via Piccadilly.)
For Transdev info, call: 01904 633990 or e-mail: [email protected] or website:
www.yorkbus.co.uk
For timetable information for the hard of hearing call: 18001 0871 200 22 33.
Sundays:
East Yorkshire Motor Services 18a : York to Holme-on-Spalding Moor.
Departure is from the York War Memorial, Station Rise, arriving at the Yorkshire Air Museum,
Elvington Lane.
York Departure Times (York War Memorial): 10:00 am / 12:00 pm. (Drops off on Elvington Lane,
not directly outside the Museum).
Museum departure times (Elvington Lane) : 13:40 pm / 15:40 pm
For further information call Travel Line on 0871 200 2233.
By Rail
The closest railway station is York Railway Station. From this station, take a taxi or bus.
Page 4
By Car:
The Museum is located on the eastern outskirts of the City of York. The postcode for your sat nav is YO41
4AU.
 Travelling from A1/M1 or A19 – head towards York, then as you approach the York Outer Bypass
/A64, follow the ‘Air Museum’ signs (brown background) around the bypass toward the A1079
(Hull) junction. Follow the signs to the Air Museum along the B1228 along Elvington Lane for 2
miles.
 Travelling from Hull. Follow A63 to A1034 in East Riding of Yorkshire. Take A1034 exit from A63.
Continue straight onto A1034 for 12 miles. Follow A1079 for 14 miles. Turn left onto Dauby Lane
towards Elvington for 2 miles. Turn right on Elvington Lane for 1 mile. Turn left on Halifax Way.
By Air:
There is easy aircraft and helicopter access through Elvington airfield, Jet A1 and 100LL aviation fuel
available.
Car parking:
Cars can park free of charge on the Museum car park. There is a specific zone dedicated to parking for
people with disability or mobility issues.
Disabled car parking area
3.
Dogs
Dogs are welcome within the Yorkshire Air Museum site.
All dogs should be kept on leads at all times and at the full responsibility of the owner. Dogs are allowed
everywhere except for the NAAFI and our shop, with the exception of dogs for the blind.
A dog water bowl is available at the entrance of the NAAFI, near a seating area.
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4.
Main Entrance and ticketing area
The main entrance to the museum is clearly marked with drive through access for cars, bikes and
coaches.
The ticket Admission booth is located on the left hand side as you drive in, marked by a red ‘Stop’ sign.
One of our friendly Stewards will come to greet you and organise your admission tickets. You will be
offered the option to purchase our guidebook for £1.
As the Yorkshire Air Museum is a Registered Charity, visitors who are UK Tax Payers can elect to Gift Aid
their admission. This allows the Museum to claim a valuable 20% of the cost of the admission ticket back
from the Government. Gift Aid is very valuable to us and provides additional support for our many
maintenance projects around the site.
Concessionary rate tickets are available as described below.
Visitors are provided with a receipt which is their ticket. Due to the way we operate Gift Aid, entrance is
valid for 12 months upon proof of ID, except on special events days where pricing rules may vary.
The Stewards can organise a wheelchair if you require one, provided there is one available, and they will
answer any query as to where things are located and how the museum operates. Our Stewards are very
knowledgeable about our site and can advise you on things to see during your visit.
Our opening hours are 10.00 am to 5.00 pm in Spring/Summer and 10.00 am to 4.00 pm in
Autumn/Winter. The lengthy process of closing the Museum exhibits starts 15 minutes before the official
closing time. With that in mind, our last visitor admissions are 1 hour before closing time (That is 4 pm in
Spring/Summer and 3 pm in Autumn/Winter). However, in general, we recommend that you allow at least
3 to 4 hours to visit our site.
Museum site Entrance
Admission booth
Page 6
Our friendly stewards
Concessionary ticket policy
To be eligible for the concessionary ticket rate, you must be one of the following:
 Student with valid student enrolment card
 Serving forces personnel with current service ID
 Registered Carer
 Over 60
Please note that YAM reserves the right to ask for evidence of status before issuing any such
concessionary tickets. Evidence could be proof of age documentation, valid student ID or any other
official documentation.
Using gift pass or return admission ticket
Previously purchased tickets are non-transferable. To validate your entry with a return admission ticket,
you must present the ticket with your signature on it together with signed ID.
The following card programs are accepted:
 York pass sold by Visit York (the Visit York Attractions Pass).
 Gift passes purchased at the Museum and signed by YAM staff.
5.
Exhibition spaces
The display rooms are numbered and referred to in the Museum Guide Book.
The Yorkshire Air Museum site spans over 22 acres and includes 2 aircraft dispersal areas, a WWII
control tower, 15 public exhibitions, a theatre, two aircraft hangars, two memorial gardens, a Chapel, a
restaurant, a gift shop, a corporate function room, a fire station, an aircraft engineering workshop and a
Collections archive building.
Page 7
The ‘Astra’ Theatre located at the end of Building 9 (Bomber Command) displays short documentary films
on the history of Bomber Command and veteran interviews throughout the day.
There is no set route around the museum and visitors are free to explore as they wish. We recommend a
minimum of 3 to 4 hours to get time to explore the site at ease.
The public exhibit galleries are located indoors, within carpeted buildings except for the Control Tower,
the two aircraft hangars, the billet room and French officers’ mess.
All galleries are accessible by ramp. The only one with restricted access is the first floor of the Control
Tower. Due to its Grade II listing, we cannot build a lift or other access. People with mobility issues who
wish to visit the Control Tower will be advised by the stewards at the entry point to make their intent
known. Arrangements can then be put in place to ensure that assisted access is made available, where
possible and practical, and their presence in this area is logged. The protection of disabled individuals
can then be responded to in the event of need for evacuation or further assistance.
Walking is required between exhibits. The collection of aircraft is spread in two hangars and around the
site depending on weather conditions. In winter, we endeavour to house a large number of our aircraft
inside our hangars, particularly those that are the most vulnerable or those that have winter restoration
planned.
We do our best to strike a balance between protecting the valuable aircraft whilst still making them visible
to winter visitors.
Information about items on display in galleries is provided through labels, wall texts and other contextual
and complementary information. From time to time, temporary exhibitions allow items not normally on
display in the galleries to be shown to the public. This also allows items to be displayed in different
contexts alongside items from other collections.
Air Gunners display
Bomber Command exhibition
Page 8
Pioneers of Aviation exhibition
‘Astra’ Cinema
List of exhibits and displays:
Airborne Forces display; No.609 Sqdn Room
Collections display
Air Gunners
Gasbags and Super Zeppelins (opening in March 2016)
Station Chapel
Bomber Command; Astra Cinema; No. 77 Sqdn Room; RAF Regiment
Control Tower; Radio room
French Officers’ mess
Airmen’s Billet
Motor Transport
Royal Observer Corps
T2 Hangar
Handley Page Hangar
Pioneers of Aviation
Historic Vehicles - Night Storage Shed
Memorial Garden
Women’s Air Service Memorial
Sight and hearing
Automatic audio recording displays are operated in the following rooms:
 Control Tower x 3 (Meteorological Office; Communications Office & Flying Control Room); French
Officers’ Mess;
 Bomber Command Exhibition (x4);
 77 Squadron Room;
 609 Squadron Room;
 RAF Regiment Room and Aviation Pioneers (x2).
Themed music and recordings, contemporary with the period of the historic base, is played in the centre
of the site.
Page 9
Photography and filming
Visitors can take photographs or videos of the collections on display in galleries for personal non
commercial use. No unauthorised general filming is permitted in galleries where public is present due to
data protection and rights reasons. Professional filming is permitted subject to pre-agreement and
contract with the Museum.
6.
Gift shop
Our gift shop is located inside building No. 4 and offers an exciting range of souvenirs of your visit to the
Yorkshire Air Museum as well as some inspiring presents for special occasions. The Museum shop is
open during the museum opening hours and is available to museum visitors. Some of the items in the
shop are also available for sale through our website.
The area is step free.
There is sufficient space through the shop for wheelchair access, however assistance is available is
required.
The floor is carpeted.
There are tall display racks and low units accessible from a seated position.
Yorkshire Air Museum Gift Shop
7.
NAAFI restaurant
Our NAAFI style, licensed restaurant serves a range or hot and cold freshly prepared food as well as
snacks and refreshments daily. The NAAFI is located inside building No.11 and has ground floor access.
There are two sets of double doors which can open for disabled access. Assistance may be required
should the doors be closed in cold weather.
The NAAFI opens at 10.00 am and closes 30 minutes prior to the Museum closing time. Hot counter food
P a g e 10
is served between 12 noon and 2 pm.
The NAAFI is a counter service restaurant, with assistance available from the NAAFI staff.
Tables inside the NAAFI are round and allow sitting for 4 to 8 people. Chairs are made of plastic and do
not have arms rests.
We do strive to provide for any dietary requirements and these can be discussed with the Chef on duty.
The NAAFI is well lit with uplighters and surrounded by windows giving a large amount of natural light.
The floor is carpeted.
Portions come in two sizes: main and small.
There is an outdoor picnic area outside the NAAFI where food can be taken.
The nearest public toilet is at the main entrance of the NAAFI.
The NAAFI
8.
Public toilets
Designated accessible facilities are situated in three locations:
 Ladies, gents, disabled and baby changing facilities are located in the main entrance of the NAAFI;
 ladies and gents facilities are located in the main entrance of the Elvington Room, and
 ladies and gents toilets are located on the ground floor inside the Control Tower.
There is a manual door to the disabled toilet in the NAAFI and
assistance may be required. This is a unisex toilet and a key is not
required to access it.
There is clear space for wheelchair access.
There is forward and left hand transfer onto WC.
There are grab rails.
There is an emergency pull in the accessible toilet.
Lever taps are in the accessible toilet and press taps in all public
toilets.
The floor surface is tiled.
Hand dryers are located in each toilet.
P a g e 11
Public toilets are available from 9.00 am to 3.30 pm daily in winter and to 4.30 pm in the summer. (the
centre is closed Christmas Day, Boxing Day and New Year’s Day).
9.
Additional information
All Yorkshire Air Museum staff wears branded Yorkshire Air Museum uniforms.
We have a set of evacuation procedures – should you require it, someone will assist you with evacuation
either out of a building or to a refuge. All staff are trained to assist visitors in the event of a site evacuation.
The emergency assembly points are outside the main entrance gate to the Museum and outside the back
exit gate located on the car park.
The Board of Trustees hope that all visitors to the Yorkshire Air Museum will enjoy their time. Every effort
has been made and will continue to be made to take all reasonable steps to ensure that the Yorkshire Air
Museum is as accessible as possible.
An information guide and map is available for all visitors to purchase at the cost of £1 at the Main
Entrance and at the Museum Shop. The staff of the Yorkshire Air Museum are always available to assist
visitors.
Dogs are welcome at the Yorkshire Air Museum however they must be kept on a lead at all times. With the
exception of dogs for the blind, dogs are not allowed in the NAAFI or the shop.
Two wheelchairs for use in the Yorkshire Air Museum are available by prior request.
Disabled parking facilities are available on site.
For more information on these topics, please contact the Yorkshire Air Museum’s Station Office on 01904
608 595 or email [email protected].
10. Future Plans
Toilet facilities are going to be updated with new equipment, layout and access during 2016.
The car park will be resurfaced in parts with new visible and clear lines.
We are planning to open up our nature walk ‘Nature of Flight’ entirely (it currently has limited access) and
make it more accessible to people with mobility issues.
P a g e 12
Nature Walk
11. Feedback
We appreciate and welcome any comments relating to your visit to the Yorkshire Air Museum or this
Accessibility Statement.
We are always interested in ways to improve our visitor experiences.
Please email your comment or enquiry to [email protected], call +44(0)1904 608595 or
talk to one of our volunteers or members of staff when you visit us.
Contact Information
Address: Halifax Way, Elvington, York YO41 4AU
Telephone: (01904) 608595
Email: [email protected]
Website: www.yorkshireairmuseum.org
Administration Office hours of operation: 9 am to 5 pm, Monday to Friday.
P a g e 13
Aircraft dispersal area
P a g e 14

to our Accessibility Statement 2016

Transcription

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