Summer Attractions Reference Guide

Summer Attractions
Reference Guide
2015
Content
Customer Service Expectations
Guest Hotel Rooms / Areas
Internet, E-mail and Phone Use
Personal Electronic Devices
Hours of Operations
Daily Trail, Attraction Updates and Emergencies
Media Relations / Social Media
1
2
3
4
6
Resort Map
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Village and Attractions
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DH, XC, Hiking Trails
Attraction Information and Pricing
Base Camp Activities
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12
Timber Challenge
Mountain Segway
Even More Activities
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12
Woodlot
Summit Activities
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10
Gondola
Cascade Putting Course
Ridge Runner
Climbing Wall
Wind Rider Triple Zips
Apex Bag Jump
Mid-Station Activities
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8
9
14
Mountain Biking
 Rentals
 Lessons, Camps, Clinics
 Repairs
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Hiking
Dockside
Monterra Golf
Blue Mountain Beach
Plunge!
Special Pricing Packs
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22
Active Pack
Customized Experience
Four Plus Pricing
Off Resort Activities
23
Restaurants and Eateries
24
2015 Events Line-up
25
SUMMER ATTRACTIONS - Sever Weather Guide
26
Resort Contact information
27
1
Customer Services Expectations
Service with a smile, look at the guest when speaking with them, raise your sunglasses and engage.
Know your Operation:
 Hours of Operation
 Ticket Pricing
 Activity Details
If you don’t know the answer ask a fellow employee or direct the guest to where they can find the
answer. Never answer with “I DON”T KNOW”
Do not make your bad day their bad day, while you might have been asked the same question or
provided the same directions over and over again this is their first.
Keep your uniform neat and clean
Only issued uniforms are to be worn while on duty with your resort name tag.
Be visible and approachable
Remember that even when not at your work station you are in uniform and representing the resort
As a Resort Representative you are expected to use the resort activities and facilities as they are
intended, following the acceptable use guidelines, setting the example for our guests.
Be Proactive with Resort Guests
 Communicate weather concerns – Heat, approaching weather, etc.
 Ensure / suggest proper footwear and attire for the chosen activity.
 If the guest appears lost and looking for something, ask if there is anything you can assist them with.
MAKE
4 WAYS, 5 SECONDS
BE friendly: 20/10, smile, eye contact
AN
IMPACT
tips&tricks
Be observant and notice!
BE curious: start a conversation
BE helpful: watch and act
BE memorable: personalize
Challenges
Conversations
Where are you from?
Professional sports teams
What did you do today?
Other tourist destinations
Have you tried this ride
before?
Logo’s
How was your ride?
Chat with kids; ask silly
questions: can I see your ID,
sir?
What brings you to Blue?
Where are you having dinner?
2
Guest Hotel Rooms and Areas
In order to maintain a professional image, Blue Mountain requests that employees refrain from going into
guest hotel rooms and/or areas unless required for work-related reasons.
Internet, E-mail and Telephone Use
Internet, e-mail, and telephone access provided by Blue Mountain is intended for those who have been
assigned these tools and/or been given permission to use them. Employees are expected to use these
tools primarily for business related purposes. Infrequent use for personal reasons is permitted. A detailed
copy of this policy that all employees must sign is included in the Employee Sign up Kit.
Personal Devices at Work
Personal electronic devices, such as cell phones and MP3 players, used during regular work periods is
unacceptable as it distracts the employee from his/her tasks, inhibits the employee’s ability to be guest
focused and in some instances does not comply with Health & Safety policies and procedures.
During work hours, including break times and when in uniforms personal devices are not permitted. At all
times personal devices are to be off and stowed away. Each department has strict policies regarding cell
phone, device use and must be adhered to!
3
Hours of Operations
May 15 - June 17
Mon - Thurs, 12pm - 6pm
Fri - Sun, 10am - 8pm (including holiday Mon)
Gondola, DH Biking, Segway, Plunge - to open May 22
June 19 - Sept 7
Mon - Sun, 10am - 8pm
Sat, 10am - 10pm - Gondola, Putting Course only
Sept 8 - October 12
Mon - Thurs, 12pm - 6pm - No DH Biking, Plunge
Fri - Sun, 10am - 6pm - DH Biking closed at 5pm
Oct 13th.
Mon - Thurs, 12pm - 6pm / Fri - Sun, 10am - 6pm
No DH Biking / Gondola (Closed for the Season)- Plunge Fri - Sun only.
4
Daily Trail, Attraction Updates and Emergencies
Resort Attractions Conditions Update - Website
 Trail Maintenance Supervisor is responsible for updating the website with Bike (XC / DH) trail
conditions no later than 8am daily. Patrol Base will resume attraction / conditions updating during
operating hours 9:45am – close.
Attraction Leaders:
 Each activities leader is responsible for checking the weather forecast and determining action based
on information forecasted.
Weather Radar frequently used to monitor weather is:
Weather Network – www.theweathernetwork.com

Each attraction leader will also meet with the Gondola / Coaster start up team at 9am daily, bottom of
Coaster for weather updates etc. Trail Maintenance will be in communication when weather issues
concerns are present.
 Should poor weather be imminent prior to opening causing delays, each leader is responsible for
communicating with the Trail Maintenance leader to update the website as necessary.
 Prior to opening each attraction leader is responsible for ensuring their employees are informed of
operational changes / concerns and that all safety precautions are met. Not unlike our winter
operation patrol is available to respond to possible injuries during operating hours only. Outside of
our operating hours each department must have and follow their own emergency procedures and
protocols. Security is available for emergency assistance.
 Each attraction leader is responsible for their own opening procedures, employee standards etc.,
communicating with other Department Leaders and Guest Services of any operational changes for the
day.
Patrol Base
 Between 9:45am and 10am each leader will call into Patrol Base. Confirming daily leader and contact
information, update on operational changes etc.
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Gondola
Putting Course
Ridge Runner
All Ropes Courses
Climbing Wall
Air Bag Drop
Mountain Bike
Segway’s
Guest Services
5
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Patrol Base will be responsible for all communications of operational changes, updating website
conditions page, notifying necessary departments and sending our non-emergency / emergency
communications as required during Attraction’s Operating hours.
Patrol Base is responsible on emergency dispatch. All calls for emergency first aid support are to be
directed through patrol base at ext. 6600. Outside of regular operating hours Security is available to
respond on resort as needed, ext. 8280 Note: Patrol is responsible for responding on resort only. Base
of the hill (to the top including all Bike, Segway and Hiking trails on resort. Security responds to all
calls within the village with patrol available for support.
For emergencies off resort, outside of Patrol and Security response boundaries 911 is to be called.
Severe Weather
During Heightened weather alert days Patrol Base will continually monitor and communicate weather
reports and warnings to all attraction leaders, who based on their attractions and weather guidelines will
operate as necessary and possibly close attraction if weather deems closing necessary.
Base will update the conditions page and communicate operational changes as required. It is expected
that clear communications are delivered to Patrol Base timely regarding attractions to ensure proper and
precise communications with all resort departments and guests.
See SUMMER ATTRACTIONS - Sever Weather Guide
6
Media Relations
Under no circumstances should any employee make a statement to the media or any member of the
public regarding the cause or event of any incident, or injury related to business levels or company
performance.
It is Blue Mountain’s policy not to issue a statement until an incident has been thoroughly investigated
and any / all statements are to be made through the resorts marketing, Public Relations staff. To prevent
speculation and rumors, employees must not engage in any conversation with inquiring media, resort
guest or general public. If a person is asking for details persistently, refer them to the Public Relations
Department. Located within the Resorts Administration Building.
While we encourage positive relationships with media, we ask that all staff follow the following
procedures when media is on resort:
 Whenever media is on resort, do not approach them. Instead, contact Patrol Services, ext. 6600 and
they will reach out to our Resort, Public Relations contact.
 If approached by media (reporter, blogger, videographer, etc.) please refer to our company Public
Statement and Media Policy. Staff are NOT permitted to speak with media about matters related to
Blue Mountain Resort. Politely refer any questions to the Public relations department.
Suggested Messaging:
“I cannot comment on any matters related to Blue Mountain Resort. I will reach out to our Public
Relations department and they will be happy to assist you with your interview or story.”
7
Social Media
Content posted on Social Media (twitter, facebook, Instagram, flickr, Pintrest, Google+, etc.) about Blue
Mountain Resort is considered Public Statement. Only authorized staff can use social media programs
from Blue Mountain computers. Regarding personal use of social media from home or during nonworking hours, we ask that all staff carefully review our Social Media Policy. Interaction by staff on Blue
Mountain social media channels (positive or negative), is restricted in many instances.
Social Media Policy
USE OF SOCIAL NETWORKING SITES
This policy pertains to the use of public online social networking, collaboration web-sites and web-based
communities, including but not limited to blogs, wikis, social networks, virtual worlds, and all other forms
of social media. Current examples include Flickr, Facebook, MySpace, Twitter, YouTube, Wikipedia, and
Linkedin.
There are always consequences to content published on public online social networking sites. Once
something is published, it is often difficult, if not impossible, to completely remove. Content can be
picked up by others, distorted, possibly misinterpreted and/or used in ways unintended by the person
posting it. This can be very damaging.
Blue Mountain uses these sites to promote the business and does so with great care. If a Blue Mountain
employee writes something about Blue Mountain on his/her own site, his/her words carry a significant
amount of weight and therefore, Blue Mountain holds its employees responsible for the Blue Mountain
content they post on public online social networking sites.
At Work
Except for a very few who are specifically authorized, employees are not allowed to use/view social
networking sites on Blue Mountain’s computers.
At Home
Whether it is their own personal networking site or a public site, employees should never post:
 Negative or critical comments that could give people a poor opinion of Blue Mountain, its facilities,
policies, services, or products;
 Negative or critical comments about other Blue Mountain employees;
 Information that Blue Mountain, its guests, or its employees considers confidential or private;
 Photos of guests or fellow employees attending Blue Mountain events, without their permission; and
 Information relating to the business. This information should only be released through official
channels, such as the Marketing Public Relations department. Consistent with Blue Mountain’s Public
Statement Policy (see below) employees should not use social networking sites to convey statements
to the media or to publicize sensitive business items. Employees are asked to call the Director of
Marketing if something should be communicated publically.
Employees are not to engage in defending Blue Mountain in forums and other social media. An employee
may think he/she is helping by responding but he/she could potentially be inflaming the issue further.
8
While Blue Mountain appreciates support, these matters are best left to Blue Mountain Marketing Public
Relations professionals.
Resort Map
Village and Attractions
9
DH, XC and Hiking Trails
10
Base Camp Attraction Information and Pricing
Open Air Gondola:
Take a scenic ride to the top of the Escarpment. Located at the opening of the Village Events Plaza, the
gondola is available for pedestrian and bike traffic and is suitable for all ages.
Details:
 Riders must be at least 122 cm (4 ft) tall to ride alone
 Infants and small children may ride with a parent/guardian only if secured in a chest-type baby harness or in a
stroller
 It is recommended that pregnant women not ride the gondola
 Pets are not permitted on the gondola
Cascade Putting Course:
Kids and adults can test their golfing skills at the Cascade Putting Course. Cascade offers bunkers and
water hazards just like a full-size course, but on a smaller scale. Situated at the base of the Niagara
Escarpment, this 18-hole, par-67 putting course is landscaped with a limestone backdrop, waterfalls and
inspiring features that highlight the beauty of the natural surroundings and panoramic views.
Ridge Runner Mountain Coaster
Ridge Runner takes riders on an exhilarating coaster experience as it twists and turns 1,085 metres (3,560
ft) down the mountain through varied terrain. Riders control their own speeds—up to 42 km/h (26 mph)!
Details:
Driver
 To ride alone, you must be 13 years of age or older and 137 cm (54 in) tall
 Maximum weight capacity per cart: 150 kg (330 lbs)
 Minimum of 16 years of age to drive with a passenger in the cart
Passenger
 3 to 12 years old and a minimum of 102 cm (40 in) tall
 Passengers must be no taller than the driver’s shoulders
Climbing Wall:
Climbers of all ages can test their strength and agility as they scale our Climbing Wall, high above the Blue
Mountain Village. The wall is fully supervised by trained Blue Mountain staff.
Details:
 Harnesses and helmets are provided
 Closed-toe and closed-back shoes required, running shoes recommended
Wind Rider Triple Zips:
Blue’s new Wind Rider Triple Zips combines the thrill of flying with gorgeous views and speeds of up to 50
km/hr. Guests zoom from platform to platform, high above the ground, along two zips—each one 122
metres (400 ft) long and up to 15 metres (50 ft) above the ground. Three parallel lines mean you and two
friends can take flight together! Zips begin at the base of Timber Challenge.
Details:
 Maximum weight: 113 kg (250lbs)
 Closed-toe and closed-back shoes required, running shoes recommended
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 Harnesses and helmets are provided
Apex Bag Drop:
Test your limits as you free fall from heights of up to 21 feet. Start small, and work your way up to the
highest platform where you’ll leap onto the air bag waiting below. With four platforms of increasing
height, every jumper will have the chance to challenge themselves.
Details:
 Must be at least 8 years of age to jump from platform 1 and 2
 Must be at least 13 years of age to jump from platform 3 and 4
 Maximum weight is 250 lbs
 No sharp objects, loose clothing or scarves
 Suitable clothing and footwear must be worn
Base Camp Pricing:
Pricing:
Ages 13 & up
1 Ride
Ages 12 & under
1 Ride
4 Plus*
Day
Lodging
Visitor
Guest
$15
$12
$12
$12
$12
$12
*4 Plus pricing applies to purchases of four or more tickets and can be combined with other summer attractions.
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Mid-Station Attraction Information and Pricing
Woodlot Low Ropes:
Nestled at the foot of Blue Mountain, Woodlot Low Ropes raises family and team-building fun to new
heights. It is perfect for both first-time and experienced climbers, with three self-guided courses that
feature 25 different aerial elements, including suspended logs, beams, ropes, cables, and cargo nets.
Guests remain attached to the cables at all times on a continuous belay.
Details:
 Up to one hour of course access
 We recommend youth be accompanied by an adult 18 years of age or older
 Maximum weight: 113 kg (250lbs)
 Harnesses and helmets are provided
 Closed-toe and closed-back shoes required, running shoes recommended
Mid-Station Pricing:
Day
Lodging
Visitor
Guest
Ages 13 & up
Up to 1 Hour Access
$29
$23
Ages 6 - 12
Up to 1 Hour Access
$23
$23
4 Plus*
$23
$23
*4 Plus pricing applies to purchases of four or more tickets and can be combined with other summer attractions.
Summit Attraction Information and Pricing
Timber Challenge High Ropes:
Set your thrill meter to HIGH. Timber Challenge’s seven rope courses feature suspension bridges, ladders,
cargo nets, zip lines and much more—75 aerial elements in all! Reaching 15.2 m (50 ft) above the forest
floor, courses are geared to three levels of difficulty: Green (beginners), Blue (intermediate), and Black
(expert).
Details:
Ages 13 and Up
 Must be 13 years of age or older and able to reach 1.8 m (6 ft) with feet flat on the ground
 Up to three hours of course access, including Ground School training
 Maximum weight: 113 kg (250lbs)
 Harness, helmet and gloves are provided
 Closed-toe and closed-back shoes required, running shoes recommended
13
Ages 12 and Under
 Must be 10-12 years old with the ability to reach 1.5 m (5 ft) for the Green courses and 1.8 m (6 ft) for
the Blue courses with feet flat on the ground
 Access to the Green and Blue courses only
 Kids ages 10 to 12 must be accompanied by an adult 18 years of age or older at a maximum of two kids
per adult
 Up to three hours of Green and Blue course access, including Ground School training
 Maximum weight: 113 kg (250lbs)
 Harness, helmet and gloves are provided
 Closed-toe and closed-back shoes required, running shoes recommended
Mountain-top Segway Tours:
Explore Blue Mountain’s vast wooded terrain with Mountaintop Segway Tours. Enjoy this scenic off-road
trek along the top of the Niagara Escarpment with your friends, family or group. A trained tour guide will
show you the way as you operate your own two-wheeled Segway transportation machine and take in the
exquisite views of Blue Mountain Village and Georgian Bay.
Details:
 Participants must be 16 years of age or older to operate a Segway transportation machine
 Must weigh 45–113 kg (100–250 lbs)
 Closed-toe and closed-back shoes required, running shoes recommended
Summit Pricing:
Timber High Ropes Challenge Pricing
Day
Lodging
Visitor
Guest
Ages 13 & up
Three Hours Access
$59
$47
4 Plus*
$47
$47
Ages 12 & under
Three Hours Access
$47
$37
*4 Plus pricing applies to purchases of four or more tickets and can be combined with other summer attractions.
Mountaintop Segway Tours Pricing
Ages 16 & up
1 Ride
4 Plus*
Day
Lodging
Visitor
Guest
$59
$47
$47
$47
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*4 Plus pricing applies to purchases of four or more tickets and can be combined with other summer attractions.
Even More Attractions
Mountain Biking:
Whether you’re just starting out or have years of experience under your wheels, Blue Mountain is the
place to ride this summer!
Details:
Trail Conditions Update
The unique biological make-up and high clay content of the Niagara Escarpment makes Blue Mountain
Bike trails quite vulnerable to rain and weather conditions.
Safety of our riders is our number one priority, as is protecting the sustainability of our trails and the
ecological balance of the surrounding environment. Standard operating procedures exist for the opening
and closing of our mountain bike trails and ensure these factors are considered.
Directly following a weather event involving rain the trails are inspected by either the Blue Mountain Trail
Crew or Bike Patrol. The decision to delay opening due to unfavourable conditions may be made after this
inspection.
We recognize that this delay in information can be an inconvenience to our guests; therefore we thank
you in advance for your patience.
Updates to trail weather conditions and closures will be posted on our website.
Equipment Requirements:
To ensure the safety of our guests on the trails, we have some minimum requirements and
recommendations for the type of equipment used in the Blue Mountain Bike Park. If your equipment
does not meet these minimum requirements, you will not be permitted to board the gondola.
Downhill
Cross-Country
Tires
Knobby
(semi-slicks not permitted)
Knobby
(semi-slicks not permitted)
Brakes
Front and Rear
(disc brakes recommended)
Front and Rear
(disc brakes recommended)
Helmet
Full-face or Open-face
(full-face recommended)
Open-face
All downhill riders 17 and under are required to wear a full face helmet, knee and shin guards, elbow and
forearm protection, and chest and back protection.
We strongly recommend that all riders wear a full-face helmet and full armour.
View Gondola & Trail Access - Bike and Rider Requirements
Age Requirements
Valid ID will be required for proof of age. Riders 17 and under who did not complete the Waiver Process
with a parent or legal guardian will not be permitted to purchase a trail pass or rentals.
Riders age 8 to 12 years:
 For cross country trails, must ride with an adult 25 years or older or with a guide.
 For downhill trails, must complete the rider assessment.
 For downhill trails, must ride with a parent or guardian 25 years of age or older, or ride with a Blue
Mountain Guide as part of a Private Lesson or U12 Camp.
15
Riders age 13 to 17 years:
 Must complete the Rider Assessment.
 Rider Assessment
 Riders 17 years of age and under are required to complete a waiver, skill assessment and view an
orientation video prior to picking up their Season Pass or Lift Ticket. All riders 13 years of age and
older are required to complete a waiver and an All Access skill assessment to access special terrain
(controlled access) trails.
 Skill Assessment
 Ages: All riders 17 years of age and under
Cost: Free
Length: Less than 60 minutes
Assessment: Basic braking, cornering and decision-making skills on blue terrain.
 All Access Assessment
 Ages: All riders 13 years of age and older wishing to ride special terrain trails
Cost: Free
Length: Less than 60 minutes
Assessment: Advanced braking, cornering, body positioning, decision-making skills and air awareness
in the All Access Assessment area.
NOTE: We strongly recommend that all new downhill riders participate in a lesson.
Mountain Biking Pass Pricing
2015 Bike Show
Early Bird
Spring Special
Regular Rate
Special
Online
March 6-8, 2015
Prices + tax
March 9-31, 2015
Prices + tax
April 1-30, 2015
Prices + tax
Starting May 1,
2015
Prices + tax
$189
$219
$249
$309
Mountain Biking
Season Passes*
Purchase
Buy Now
Mountain Biking Day Tickets
Cross-Country Day Ticket
Trail Pass Only
Trail Pass and one lift access
$6*
$15*
Downhill Pass Day Ticket
Day Pass –includes unlimited lift access
* All prices + tax
(Does not include the one-time fee of $10 + tax to obtain the mandatory Bike Park Pass)
$41*
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Bike / Equipment Rentals:
The Blue Mountain Bike Park has a full fleet of comfort, trail and downhill bikes for rent which are
serviced daily. Downhill armour is also available to rent for your safety on the hill. Thinking about bringing
your own bike or gear? Check out our list of Equipment Requirements to see what’s allowed and
recommended for use on our trail network.
Bike Rentals Pricing
BIKE RENTAL RATES
1 hour
3 hour
Full Day
Cross-Country
$15
$29
$40
Downhill
N/A
$69
$99
Kids
$15
$29
$40
Family (Includes 4 bikes)
$10 for each additional bike
$40
$60
$80
Trail-a-Bike*
$15
$29
$40
Child's Trailer*
$15
$29
$40
All prices + tax
*Trail-a-Bikes and Child Trailers are not allowed to be taken up the Open-Air Gondola, and are prohibited from being used on our CrossCountry and Downhill trail network.
Helmet and Armour Rentals
HELMET & ARMOUR RENTALS
All prices + tax
+ tax
Cross-Country Helmet
$5
Full-Face Helmet
$10
Arm Guards
$10
Leg Guards
$10
Upper Body Protector
$20
Armour Package
$39
(Includes full-face helmet, arm & leg guards, chest & back protection, and gloves)
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Mountain Biking Lessons, Camps and Clinics:
Learning new skills and evolving your current ones in the sport of Mountain Biking is strongly encouraged
at Blue Mountain. Our variety of lessons for all ages and abilities will get you acquainted with the sport in
a supportive and safe manner while our clinics will take your skills to the next level with industry pros.
Guided Scenic Ride
Description
Ages
Enjoy breathtaking views of Georgian Bay and the surrounding area during this 1-hour tour along the top of the
Escarpment.
All ages
Includes guide fee, 1-hour cross-country bike rental and single-ride lift ticket.
Lesson Times
11:00 am, and 12, 1, 2, 3, 4, 5 & 6 pm.
Price
$29 Adult
$23 Youth
Guided Trail Ride (minimum two participants)
Description
Designed for all skill levels, these 2-hour group experiences will help you navigate our trail system and develop your biking
skills in an exciting and appropriately paced environment. Get a taste of the downhill experience by finishing your ride on
our easiest trail; The Groove.
Ages
8+
Includes guide fee, 2-hour cross-country bike rental and single-ride lift ticket.
Lesson Times
Price
10:30 am, 1:00 & 3:30 pm
$49
Introduction to Downhill
Description
Ages
A group experience for riders who are comfortable on single-track trails and want to try downhill mountain biking. During
this lesson, riders will develop their biking skills and understanding of how a downhill bike performs while safely navigating
our trails. Includes guide fee, 2-hour bike and armour rental, trail and lift access.
8+
Lesson Times
Price
10:30 am, and 1:00, 3:30 & 6pm
$99
3-Hour Upgrade
Allows riders to keep their rentals and lift ticket for an extra three hours following the Introduction to Downhill Experience.
$45/person
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Repair Shop:
Mechanical issue on the trails? Don’t worry, “The Shop” has you covered. With a crew of avid bikers
behind the wrenches, you can rest easy knowing that your bike will be taken care of whether it needs a
full overhaul, or a simple repair.
Pricing (all price + tax)
Pit Stop Tune
 Brake Check
 Gear Check
 Chain Lube
$20
Full Tune







Brake Check
Gear Check
Chain Lube
Cone Check
Bottom Bracket Check
Cleaning
Bearing Check
$40
Cross-Country Tube Change
$6 + tube
Downhill Tube Change
$10 + tube
Brake Pad Install
$15 + pad
Brake Bleed
(includes fluids)
Brake / Gear Adjust
$20
Min. $10
Cable Install
$15 + cable
Wheel Truing
Starts at $15
Part Install & Adjust
Min. $15 + part
Single Crown Fork Overhaul
$60
Double Crown Fork Overhaul
$80
Hourly Bike Valet
Overnight Bike Valet
Shop Rate
$2 per hour
$10
$40 per hour
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Hiking Trails:
 3 hiking trails available on resort
 Cascade – located at the South end of resort
 Memory – located between Memory Lane and Tranquility. This hike is a loop down to Memory Lane
garden and up.
 Village Way –located above the village base lodge.
 Hiking is not permitted on downhill trails or winter ski trails.
Dockside:
Located in the heart of the village on the mill pond, Dockside has your recreational needs covered! Enjoy
a leisurely paddle in a kayak or explore the water in a multi-person paddleboat. If you prefer to stay on
land, try your hand at catching a trout with our catch and release fishing option or choose a net and
observer for exploring the shoreline and investigating the many creatures that inhabit the pond.
We also offer tattoos, beach volleyball, and ping pong and are proud to be part of Blue Mountain
Resort’s Active Pass program. Dockside is the perfect place to spend a morning, afternoon, or an entire
day!
Monterra Golf:
One of Ontario’s top resort courses, Monterra has been a favourite of golfers season after season. A
traditional links course, Monterra features rolling bent grass fairways, razorback mounding and 86
bunkers, as well as ravines, creeks, seven lakes, and some spectacular elevated tee shots. The shape
shifting layout of the course matched with an incredible variety of features means a round at Monterra
never plays the same way twice.
Green Fees
REGULAR
TWILIGHT
SUNSET**
Cart Included
Cart Included
Cart Included
Spring
Opening to May 14, 2015
7 Days a week
$69
$49
$39
Regular Season Midweek
May 19 to September 3, 2015
Monday - Thursday
$69
$49
$39
Regular Season Weekend & Holidays
May 15 to September 7, 2015
Friday, Saturday, Sunday & Holiday Mondays
$99
$59
$39
Regular Season Weekend & Holidays - 9 Holes*
June 5 to September 7, 2015
Friday, Saturday, Sunday & Holiday Mondays
*Limited Availability. 48 Hour booking only.
$59
N/A
N/A
Late Summer/Fall
September 8, 2015 to Closing
7 Days a week
$69
$49
$39
Note: All prices + applicable tax. Pricing includes cart.
Statutory Holidays - Weekend rate applies all day Sunday and Monday.
*All prices are per person + applicable tax. Pricing includes cart. 9 holes available Friday-Sunday and Holidays from opening to Twilight, with
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limited availability. Tee times must be booked 48 hours in advance.
** Junior 17 and under play free at Sunset when accompanied by an adult (Ratio: 1 adult: 1 junior)
Rentals
Clubs + applicable tax
$26
Pull Carts
Free
Reservation Policies
 Public may book 30 days in advance.
 Overnight Resort Guests may reserve their tee times at the time of their lodging reservation.
 Membership Holders may reserve 7 days in advance.
 9 Hole Rounds can’t be booked more than 48 hours in advance
Blue Mountain Beach:
Whether you need a day of quiet relaxation or want to churn up the surf with your family and friends,
Blue Mountain’s private beach is just the place. A 10-minute drive from the resort, on the shore of
Ontario’s gorgeous Georgian Bay, it’s the perfect retreat for all of our overnight guests. Spend the
morning paddling the serene shoreline, grab lunch and then take the afternoon to relax in the sand or get
your heart pumping with a game of beach volleyball.
Available Amenities:
 Washrooms
 Change rooms
 Food & Beverage
 Rentals, Towels & Activities
 Parking
 Courtesy Shuttle
Free Activities:
 Children’s Sand Toys
 Volleyball, Croquet and Soccer nets
 Lounge Chairs
Rentals:
(Based on availability, products vary)
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Junior and Adult Single Kayaks
Double Kayaks
Stand Up Paddle Boards
Bike Rentals
Go Pro’s
Large Sun Shades/ Enclosures
Small Sun Shade/ Enclosures
Beach Chairs
Umbrellas
Coolers
Remote Control Boats
Lockers
Horseshoes
Bocce Balls
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Weekend and Holiday Attractions*:
(Slip Stream Water Sports)
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Water Skiing
Wake Boarding
Knee Boarding
Tubing
Just a Cruze
Weekend and Holiday attractions are weather permitting.
Location:
209117 HWY 26, Blue Mountains, ON
Approx 5 - 10 minutes to drive to the beach. It is located on Hwy 26 across from Georgian Peaks Ski Club.
Plunge! Aquatic Centre:
Plunge! is the ultimate, all ages, four season water adventure at the base of Blue Mountain.
Inspired from the tradition of cottage-style boathouses, Plunge! is an authentic and magical expression of
a place and its people. Indoor-outdoor pools, indoor water playground, hot tubs, rope swings, docks and
slides are sure to provide year-round fun. Or, if you prefer, simply watch all the action from the comfort
of your dock chair. Plunge! has something for everyone infant to senior.
Rates and Passes”
Age
3 Hours
Full Day
3 Day
2 & under
NO CHARGE
NO CHARGE
NO CHARGE
3 to 12
$12.00
$15.00
$34.00
13 & up
$15.00
$20.00
$40.00
Family of Four
$42.00
$59.00
$130.00
ENTRANCE FEE CATEGORI
2 & under:
One individual 2 years and younger. Must be accompanied by a paying adult.
3 - 12:
One individual at the age of 3 to 12 years.
13 & up:
One individual at or over the age of 13 years.
Family of Four:
2 individuals 13 and over and two individuals between 3 and 12.Additional Child or Grandparent in the
same nuclear family receives a 50% discount on pass price.
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Special Pricing Packs
Active Pack:
The Active Pack offers saving over 30% off some of our most popular resort attractions and activities!
This package of 8 vouchers allows guests to customize their adventure agenda with a wide range of Base
Camp Attractions, beach & bike rentals and Dockside activities.
Plus! They will receive an additional voucher entitling them to 20% off any Mid Station or Summit
attractions during your stay. It’s a value of over $120 that they can add to their lodging package for only
$80 plus tax.
How it Works:
Each Active Pack has 8 tickets and can only be added to any Blue Mountain accommodation package. The
tickets can then be used at the guest’s discretion to access some of Blue Mountain’s most exciting
activities. They choose how many and when to use their tickets so if they want they can experience one
activity over and over, or try different activities – it’s all up to the guest!
NOTE: Regular activity restrictions apply. i.e. age, height etc.
Customized Experience:
The guest can build the adventure that’s just right for them and save money too! We’ve taken our most
popular attractions and bundled them so families can enjoy a Blue Mountain getaway that is chock full of
fun activities—at savings of up to 25%
Four Plus Pricing:
Pick, play and save on summer adventure at Blue Mountain with Four Plus Pricing! It’s easier than ever to
customize adventures with Blue’s latest offering.
When guests purchase four or more attraction tickets, they’ll receive a special rate that saves you 20% off
the regular single ticket price. With a ton of activities at their fingertips, Four Plus gives guests the chance
to choose your own adventure at Blue Mountain!
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Off Resort Activities
All off – Resort Activities can be arranged through Activities Central, located within Guest Services. Pricing
for activities may vary.
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Scenic Caves
ATV Tours
Canoe and Kayak
Caving
Eco Adventure Tour
Harbour Tour
Helicopter Tour
Hummer Tour
Jet Skiing
Rock Climbing
Spa Experience
Sunset Cruise
Bowling
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Restaurants, Eateries and Night Life
On Resort
 Village Base Lodge Patio Barbeque
 Pottery Restaurant
 Jozo’s Bar and Grill
 Yeti Cheese:
Village Plaza:
 Starbuck’s
 Royal Majesty Expresso Bar and Bakery
 Rusty’s Bar and Grill
 Fire House Pizza
 C&A Steak Company
 Copper Blues Bar and Grill
 Kaytoo Restaurant and Bar
 Kikaku Sushi Bar
 Magnone’s Italian Kitchen
 Tholo’s
 Sunset grill
 MJ Brynes Irish Pub
 Avalanche @ Blue Nightclub
 Twist Martini and Wine Lounge
 Chuck Burger
 Mile High Poutine
 Pita Pit
 Wild Wing
 Beaver Tails
 Booster Jiuce
 Manchies Frosen Yogart
 Happy Valley Candy Co.
 Rocky Mountain Chocolate
 Beaver Tails
Weston Hotel:
 Oliver and Bonacini
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2015 Summer Events Line-up
May
Grey County Road Race (Cycling) May 22 – Time Trials
Grey County Road Race (Cycling) May 24 - Race
British Car Show - May 30
June
Met Con Blue - x 15- 20 volunteers required - June 13
Salsa at Blue - June 19 - 21
Pedal Fest - June 27 - 28
King of the Mountain - East Coast Open Race - June 27-28
July
Jazz on the Mountain - July 3 - 5th.
Mountain Music, Roots - July 11 - 12
Tuesday Night Series - July 14, 21, 28
North Face Endurance Race x 8 volunteers required - July 18
Collingwood Elvis Festival - July 24 - 26
King of the Mountain - King of the Valley DH Race - July 25, 26
August
Village Beach Party Weekend - Aug 1-3
Tuesday Night Series – Aug 4
Famarama - Aug 8 - 9
Music on the Mountain, Country Music - Aug 15/16
Wild Wonders - Aug 22 – 23
Music on the Mountain - Aug 29 - 30
September
Summer Sundown - Sept 5 - 7
Music on the Mountain - Guitar Trail - Sept. 12-13
King of the Mountain - Fall Showdown – Sept 12-13
October
CIBC Run for the Cure - October 4
Be sure to check the resorts website for complete event listing and details. www.bluemountain.ca
Rian - light
NO
NO
NO
NO
NO
-
NO
-
NO
NO
NO
NO
YES
NO
NO
NO
NO
NO
ATTRACTIONS
Apex Bag Drop
Beach
Cascade Putting Course
Climbing Wall
Gondola
Guest Services
Hiking
Kids at Blue
Monterra Golf
Mountain Bike (DH)
Mountain Bike (XC)
Plunge!
Ridge Runner
Segway
Timber Challenge
Trail Crew
Wind Rider Triple Zips
Wood Lot
NO
NO
YES
NO
NO
YES
NO
NO
NO
NO
-
NO
-
NO
NO
NO
NO
NO
Rian - moderate
YES
YES
YES
YES
YES
YES
YES
YES
YES
NO
-
YES
-
NO
Yes
NO
YES
YES
Rian - severe
YES
YES
YES
YES
YES
YES
YES
YES
YES
YES
-
YES
-
YES
YES
YES
YES
YES
Lightening
WEATHER CONDITIONS THAT CLOSE ATTRACTIONS
SUMMER ATTRACTIONS - Sever Weather Guide
YES
YES
YES
YES
YES
YES
YES
YES
YES
YES
-
YES
-
YES
YES
YES
YES
YES
Thunder
NO
NO
NO
NO
NO
NO
-
NO
NO
NO
-
NO
-
NO
NO
NO
NO
NO
Wind - light
NO
NO
YES
NO
NO
NO
-
NO
NO
NO
-
NO
-
YES
NO
NO
NO
NO
YES
YES
YES
YES
NO
YES
-
NO
NO
NO
-
YES
-
YES
YES
NO
YES
YES
GCL
GCL / Segway / Patrol / Lift Huts
GCL / Ridge Runner Hut
Change Rooms
GCL / Segway / Patrol / Lift Huts
GCL / Segway / Patrol / Lift Huts
Sanctuary / Clubhouse
Childcare
N/A
N/A
GCL
GCL
GCL
Car/Shuttle/Hut
GCL
Closest Shelter
15 minutes
15 minutes
GCL
GCL
20 minutes (trail closures) Car/Hut / Operations
30 minutes
30 minutes
12 minutes
10 minutes
30 minutes
30 minutes
20 minutes
Activity Dependant
N/A
N/A
12 minutes
10 minutes
12 minutes
40 minutes
15 minutes
Wind - moderate Wind - severe Evacuation Time
27
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Resort Contact information
705-445-0231
www.bluemountain.ca
Lift Operations:
Patrol Services
Lisa May
Manager, Lift Operations
ext. 6512
[email protected]
Jen Farness
Manager, Patrol Services
ext. 6606
[email protected]
Shawn Haynes
Assistant Manager, Lift Operations
ext. 6897
[email protected]
Jeremy Grant
On-Hill Coordinator, Patrol Services
ext. 6638
[email protected]
Ricky Norris
Supervisor, Lift Operations
Health and Safety Representative
ext. 6896
[email protected]
Kama Lee
Administration Assistant
Health and Safety Representative
ext. 6610
[email protected]
Lift Supervisor (s)
Ricky Norris / Paul Gibson / Brett Ferrari
ext. 6896
Patrol Supervisor (s)
Phil Blakey / Mike Teeple
ext. 6600
Patrol Base / Dispatch
Ext. 6600
[email protected]
All general inquiries, communications for all weather, attractions updates, patroller’s assistance and / or
assistance from other supporting departments is to be communicated through Patrol Base / Dispatch
during regular Hours of Operation.
Patrol Base / Dispatch will not place personal calls or transfer none work related calls off resort or from
outside resort to locations across resort unless related to a resort emergency or approved by a
department leader.