Know your Numbers! - Derby Hospitals NHS Foundation Trust

Your staff magazine
Know your
Numbers!
Inside...
Green Travel 2 Work Week
find out more...
see page 8
The Trust’s ‘Hidden
Histories’
White Paper consultations
IssUE 149
SEPTEMBER 2010
CHIEF EXECUTIVE’S COLUMN
Welcome...
T
here is always something very enjoyable
about September. It may well mark the
end of the summer, but it does seem to
be a month where there is lots to celebrate,
and lots of opportunities to acknowledge the
hard work of NHS staff.
It is of course the month when we hold our own Celebrating
Success event. This will take place on the 16 September and
with over 85 entries submitted this year there is bound to be
something of interest for everyone. It is a reflection of the
commitment of staff that despite the challenging times we work
in, they are able to dedicate time and commitment to reflect on
their own activities and practice, and take the opportunity to
share their achievements with others.
I have received many complaints over the years, in a variety of
organisations, where patients have expressed their absolute
satisfaction with the care offered by individual departments,
but have described handovers between teams which have not
always worked well. It is absolutely clear that if we are to get
the care for individual patients right, we must also ensure that
the interfaces between services offered, whether by ourselves,
social care or other organisations, work equally well.
This month we are also preparing for the regional round of the
Health and Social Care Awards. This year we are extremely
fortunate to have two teams shortlisted for the acute care
category: young people’s diabetes team and the ward nutrition
assistants. We wish them all the best for the awards ceremony
on 7 October.
I do recognise that when we are very busy, this isn’t always our
primary focus. We may be inclined to be more inward facing
and to think about the requirements within our own area
of responsibility. What we must also do is think about how
services are linked across patient pathways, and be sure that the
contribution we make to the patient’s journey is exactly what is
needed at that time.
In looking at all of these activities in more detail, it is very
pleasing to see that so many of them focus on the interface
between departments or organisations. Whilst working in the
NHS can never be described as easy, it is more straightforward to
focus on the work of your own department or team. However
the quality of care we offer to patients and the satisfaction they
express is very often determined by the way in which different
teams and departments, or even different organisations work
together.
Synapse is the official magazine of Derby Hospitals NHS
Foundation Trust
Share your News
Synapse is a great way of sharing your news and success with
your colleagues
This will of course improve quality of care for patients: they will
feel cared for, they will feel their treatment has been effectively
managed, and they will feel listened to. What we don’t always
acknowledge is that this approach will also yield improvements
in efficiency and productivity, so that we are using exactly the
resources we need at the right time in a patients’ treatment,
without waste or duplication.
I’m greatly looking forward to reviewing the Celebrating Success
posters, and will be looking in particularly to see what initiatives
in this area might be of value across the organisation or even
beyond our walls. These are challenging times for the service
and both the acute sector and primary care will be looking for
more innovative ways of working that deliver Best Care and Best
Value. We have made enormous progress in doing this within
our own organisation, and must now look forward to doing
more of it across the wider community.
Julie Acred OBE
Submission Deadlines
October copy by 13 September
Send us your news article by…
Internal post: Synapse, Communications Department,
Level 5 The Royal Derby Hospital
By email: [email protected]
2
September 2010
CHIEF EXECUTIVE’S BRIEFING
17 September 10am
Corporate Nursing meeting room, L5, RDH
All staff are welcome to join Julie Acred, chief executive, at
these forums for the latest Trust news.
Anne says
goodbye...
After 38 years of continuous service - to the day - the Trust’s
assistant director of nursing for professional development, Anne
Johnson, is retiring.
Anne started her career in nursing on 5
September 1972 at Derby City General
Hospital. She is retiring on 5 September
this year.
“For as long as I can remember I have
wanted to be a nurse,” said Anne.
She underwent her training at the Derby
School of Nursing from 1973 to 1976 and
had placements at Derby City General
Hospital, other hospitals around the city
that have since been knocked down,
the DRI - now LRCH - and community
hospitals.
When she qualified she became a staff
nurse in surgery before being promoted
to a junior sister a few years later. She was
the youngest junior sister in the hospital at
the time.
Anne became one of the first clinical nurse
managers at the DRI in the mid-80s. This
role came at a time when nursing began
to change and nurses became a lot more
involved in the management of wards as
well as working hands-on with patients.
She would spend a few days of the week
on her base ward and the rest managing
her other three wards.
“It was a really exciting time,” she said.
“I felt I was doing something very
different.”
In the early 90s Anne moved on to
become a senior nurse within professional
development, which focused on the
education and teaching side of nursing.
Healthcare assistants were introduced
nationally and Anne set up NVQ level
training for those at the then DRI.
During the late 90s Anne moved into her
current role as assistant director of nursing.
Looking back Anne said she can still
remember individual patients who have
had an impact on her life, for different
reasons over her career. She said she also
thinks of those who had an affect on her
career and inspired her. Some of these
people are still her friends today.
“I will miss the place and the people,
I’ve worked in Derby throughout my
career,” she said. “I’ve seen this hospital
go from what it was in 1972 to this
building here today and it’s amazing
to see the change.
“The facilities we have here are
fantastic and I think the patient care
we deliver reflects this.”
Anne has a number of plans for
her retirement, from renovating her
house and gardening, to joining a
Tai Chi class. She said she is looking
forward to her retirement, but
knows her last day at the Trust will
be a very emotional one.
e
job in th
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“The
s I can
world, a eing a
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see it, is e.”
nurs
White Paper
consultations
have your say...
Following the publication of the NHS
White Paper ‘Equity and Excellence:
Liberating the NHS’, the Government is
seeking views of NHS staff, patients and
the public on their proposals. This is a
chance to have YOUR say.
There are four consultation documents:
Commissioning for patients: It is
proposed to put local GP consortia
in charge of commissioning services
- replacing PCTs - so there is greater
clinical ownership of spending
decisions.
Transparency in outcomes
– a framework for the NHS:
The proposal is for a new “NHS
Outcomes Framework”. The aim
is to strengthen focus on health
outcomes, rather than other
performance targets.
Local democratic legitimacy in
health: The Government wants to
build on existing patient and public
involvement mechanisms, while
strengthening integrated working
and the role of local authorities.
Regulating healthcare providers:
This would give providers greater
independence, with more emphasis
on competition, patient outcomes
and responsiveness to choice.
All providers will become NHS
Foundation Trusts.
The consultation documents can
be found at www.dh.gov.uk/en/
Consultations/Liveconsultations/index.
htm and the deadline for people to
respond is 11 October.
We would like to hear from you,
please email your comments
to communications@
derbyhospitals.nhs.uk
For more detailed
summaries of the four
consultations please
visit the Intranet.
3
!
k
c
u
l
d
o
o
G
The Trust’s Young People's Diabetes Team and Ward Nutrition Assistants project have both been
shortlisted as regional finalists in the Acute Care category of this year’s Health and Social Care
Awards. The winners will be announced on 7 October.
Rustam Rea and Tracy Tinklin
Ward nutrition assistants with Marie Mignott (centre)
The Young People’s Diabetes Team is consultant physician
Rustam Rea, consultant paediatrician Tracy Tinklin, paediatric
diabetes nurses Sue Doherty, Helen Smart and Nikki Sutton,
adult diabetes nurse Stella Ruston, paediatric dietician Alison
Mackenzie, adult diabetes dietician Siobhan Ashton-Cleary and
youth worker Lynsey Woolmore.
They were joined by quality improvement lead and head of
nursing Bridget O’Hagan, service improvement officer Pamela
Rumbell, and service improvement manager for diabetes Rebecca
Sutton.
The team looked at innovative ways to gather patient experience
within the Paediatric Diabetes Service instead of using
questionnaires. They created a diary room based on the one in
Channel Four’s Big Brother and patients who attended the clinic
were interviewed and filmed for a DVD.
Patients were asked a series of questions to gain feedback. The
team hope to repeat the project next year and update patients
on how they have improved the service after listening to their
feedback.
Dr Rea said: “Giving the patients the
space to talk is really important. We are
extremely proud of the service and it
shows that we do listen to our patients
and take their views on board.”
4
September 2010
Senior matron Marie Mignott devised the role of the ward
nutrition assistant to help improve the nutritional care of older
people who are admitted to RDH.
Many of the Trust’s older patients are quite often admitted with
the signs of malnutrition or identified as high risk when first
assessed by the admitting teams.
Marie carried out some work on her wards - initially acute
medicine for older people - to identify where changes could be
made and to look at different ways of working.
She decided patients who had problems eating and building
up their weight needed someone who could dedicate time to
encourage them to feed and help them drink. This is how the role
of the ward nutrition assistant was born.
A nine-month pilot project proved successful and now 10 ward
nutrition assistants are employed by the Trust and the scheme is
run across a number of wards.
“I am really pleased that the project has
been shortlisted and excited that the
role has been recognised,” said Marie.
“The patients are at the centre of
everything we do and if we can make a
difference to their lives than that for me
is proof that the roles are invaluable.”
The Trust’s medical
director Alison Fowlie
talks about Best Care…
Last month, in her column, Julie Acred described some of
the changes that have been put in place to assure everyone
including the Trust Board that our services and performance are
steadily improving over time.
There has always been a focus on the quality of patient care
in this Trust. Indeed, when the Darzi report, High Quality Care
For All NHS Next Stage Review was published, Lord Darzi
talked about the themes of clinical effectiveness, patient safety
and patient experience. We already had committees and
groups addressing these themes but on closer inspection the
work going on had grown over the years and the structure
had developed randomly over time. It was apparent that a
rationalisation and reorganisation was needed in order to
ensure all our care is monitored closely and is of a high quality.
This year we are
coming to you!
The Trust’s flu vaccination programme starts
again in mid October.
Last year you asked if it was possible to be vaccinated while on duty
in your wards or clinical departments. Therefore this year we are
planning to run more local sessions than we have in previous years,
but we will still be running the normal vaccination clinics as well.
Look out for dates and information about when and where you
can receive your vaccination in Synapse, on posters, in Signpost
and on the intranet.
The hospital flu campaign encourages all of you who have regular
clinical contact with patients and who are directly involved in
patient care to protect yourself, your patients, your family, friends
and colleagues by having the flu vaccination.
QUALITY ASSURANCE COMMITTEE
QUALITY REVIEW COMMITTEE
Clinical
Effectiveness
Committee
(B.Goddard/Alison
Fowlie)
Knowledge
Committee
Risk
Committee
Infection
Control
Safeguarding
Committee
Patient
Experience
(Jonathan Allsop)
(Brigid Stacey)
(Julie Acred)
(Lynne Fryatt)
(Kerry Pape)
Audit
(David Rogerson)
Incident Review Group
(Brigid Stacey/Alison
Fowlie)
Infection Control
Operational Group
(Cathy Bratt)
Confusion/
Dementia Group
(Dr Agarwal)
End of Life
(Maelie Swanwick)
Clinical Guidelines
(Nick Reynolds)
Patient Safety (Gill Ogden)
Falls
(Bridget O’Hagan)
Radiation
Protection
(Paul Selmic)
Mortality
(Richard Elliott)
Drugs &
Therapeutics
(Janson Leung)
Critically Ill Patient
(Maarten Taal)
Innovation &
Horizon Scanning
(Jim Birchall)
Research
(Richard Donnelly)
Resuscitation
(David Jones)
Transfusion
Thrombosis
(Working Group)
(Angela
McKernan)
Organ Donation
(Marco Giovanelli)
Created on 31/08/2010 12:31:00
Clinical Ethics
(Martin von
Fragstein)
Library
(Maxine Lathbury)
Clinical Practice &
Service Model
Development
(Alison Fowlie)
Emergency
Planning –
(Cathy Bratt)
MAJAX
(Cathy Bratt)
Business
Continuity
(Paul Brooks)
Health & Safety
(Gill Ogden)
Waste Mgt (Paul Brooks)
Water Mgt
“
Workplace Health “
Medical Gases
“
Facilities
Operational Group
(Paul Brooks)
Decontamination
Operational Group
(Paul Brooks)
We developed the themes from the Next Stage Review. The Terms
of Reference and membership of all the groups such as Clinical
Outcomes, Research & Development, Pain Forum, etc, were
scrutinised and the groups were reorganised so that they will report
to the most appropriate main committee - Clinical Effectiveness,
Safety (Risk) and Patient Experience. Now each group has a specific
remit, its membership is appropriate and the committee it reports to
also has the right people to receive the information and process it.
We added a Knowledge Committee to lead the development,
management and sharing of knowledge within the Trust, and
to maximise its use in supporting the improvement of patient
care. We have also reinstated the Trust Audit Group. Audit plays
a vital part in everything we do and although lots of audit was
taking place, overall strategic direction needed improvement.
This new structure will be performance managed by the Quality
Review Committee, this is an Executive group including ADs
(associate directors) and CDs (clinical directors), chaired by myself,
which strengthens considerably our quality governance system
as it provides a systematic triangulation from all the quality
committees and has the ability to engage senior management from
the directorates in order to ensure that issues are addressed. This
committee, in turn, reports to the Quality Assurance Committee, an
important existing sub-committee of the Trust Board, chaired by our
non-executive director Mr Chris Hole and attended by our chair, Mr
John Rivers and another non-executive director, Dr Michael Brand.
Pain Forum
(Adrian Searle)
Nutrition Steering
Group
(Andrew
Cole/Kerry Pape)
Health Promoting
Hospitals
(Vanessa
Edwards)
The diagram shows the new Quality Structure and the people
who lead the committees and groups. The new structure now
also includes our Infection Control Committee and Safeguarding.
Many members of the old groups and committees have moved
into the new structure, but all groups are looking for new
members who will bring fresh ideas and enthusiasm to the vital
work of improving and ensuring the quality of patient care. If
you would like to contribute to any of this, please feel free to
contact the Chairs to enquire about opportunities.
5
Best Care, Bes
Synapse has been out and about talking to
staff about their understanding of Best Care,
Best Value and how they have been ‘playing
their part’. This month we’ve been talking to
the senior matron, ward matron and sisters
from Ward 209 Gynaecology.
This is an acute female ward caring for women
undergoing elective procedures, gynaecological
emergencies, women in early pregnancy (up
to 20 weeks) and also accepts emergency
admissions 24 hours a day.
Do you know what Best Care, Best Value is?
Getting the right people to do the right job, doing things
differently and doing the best job you can with the resources
available.
Do you know how much the hospital needs to
save?
Between £13-15m.*
What are you doing to contribute?
• We have got flexible and multi-skilled staff who are competent
at working in several areas. For example, staff are able to work
on the gynaecology ward and in daycase and outpatients.
• We have set up a discharge group to identify ways in which
we can streamline our discharge process and ensure a timely
discharge for the patient.
• We’ve recently recruited a project lead nurse who is looking at
national initiatives, such as the enhanced recovery project, and
adapting them to our inpatient ward. This is a patient-focused
project ensuring patient involvement in care and recovery and
identifying clear goals which need achieving prior to discharge.
L-R Siobhan McCartney, Kate Thorpe, Jenny Sinclair, Heather Morris, Jacqui
Bridges, Claire Hill, from ward 209
• We hold weekly staff forums, where all grades/disciplines of
staff voice opinions on how they can do things differently in
their normal working days.
• The Productive Ward initiative has helped to ensure that we are
using time and resources more wisely. This in turn releases staff
to care for patients.
During your day to day work have you noticed
anything which others could do differently to
help?
• Nurse delegated discharge should be the ‘norm’ wherever
possible.
• Doctors assessing patients out of hours should be more
confident about making decisions which would avoid
inappropriate admissions to the inpatient ward.
• Changes to the availability of scans would make a difference this could help prevent admissions.
Has your understanding of Best Care, Best
Value changed during this interview? Is there
anything else you are going to go away
and do differently?
Yes. We will continue to look at how we can
do things differently.
* Actually, the Trust must identify £20m
savings by the end of this financial year.
Do you w
ant to tell us how
If yes, the
you are ‘playing your part’?
n contact b
est care, best v
alue on ext. 89854 or email [email protected]
6
September 2010
st Value
- it’s time to play your part
Challenge of the month
Can you help reduce the number of cancelled
appointments?
Patient appointments can be cancelled or postponed for many
reasons, either by the Trust or by the patient themselves. At the
Trust, we need to do all we can to understand how we can work
differently to avoid, wherever possible, cancelling appointments.
We need your help to reduce this figure, especially those that
are cancelled at short notice i.e. within six weeks of the patient’s
appointment date. If you are responsible for cancelling outpatient
appointments as part of your job then you could make a real
difference by introducing simple changes.
How can you get involved and make a
difference?
3. Consider if cancelling the clinic is the only option. Is there
anything else that can be done? Can another colleague cover
the outpatient clinic? Consider the impact cancelling clinics can
have on the patient, service delivery and the Trust.
What are the benefits of reducing the number of
appointments cancelled by the hospital?
For patients – Putting patients first
• Better patient experience – less disruption for patients,
particularly if they have made specific arrangements to attend
their appointment i.e. annual leave, childcare.
• Increases the patient’s choice as the original appointment may
be more suitable for the patient to attend.
For staff – Right first time
1. Familiarise yourself with the medical staffing annual leave
rules (available on the intranet under medical education &
workforce> medical workforce> overarching leave policy)
and ensure these are followed. This will reduce the number
of outpatient appointments cancelled within six weeks of the
patient’s appointment date due to annual leave.
• Less duplication in clinic preparation and less extra work for
staff who are responsible for arranging, cancelling and then
re-booking appointments.
2. Find out who has the authority to cancel appointments in your
area. If this is not clear then this needs to be reviewed so that
appropriate authority is given before a clinic can be cancelled.
If you have any questions please email
[email protected]
• Better staff experience with less disruption to planned
workload.
Playing your part
Innovation…
Sarah Moss (left), nursery manager, recently managed to secure a
£14,500 Early Years Capital Grant bid from Derby City Council for
new ICT equipment, outdoor toys and special needs equipment
after completing the leadership and management programme.
Sarah said: “The leadership and management programme
has helped me to gain new skills which allowed me to put
the bid forward. I am so pleased we have been granted
this money as it will allow us to be a more inclusive setting,
the children’s outdoor experiences will be enhanced and it
hasn’t cost the Trust any additional money.”
If you would like to find out more about the Leadership
and Management Programme please contact Learning and
Development on ext. 2817/2410.
7
Earthbeat
Green Travel 2 Work Week
In the final part of this year’s efforts to encourage more staff to
travel to Derby Hospitals using alternative means of transport,
we will be revisiting the advantages of cycling, walking,
motorcycling and using public transport, as well as introducing
you to car sharing, during Green Travel 2 Work Week.
We need your help to reduce our Carbon Footprint and
achieve our Travel Plan. So why not give up the car?
Following on from Walk 2 Work Week, Cycle
2 Work Week, Public Transport 2 Work Week
and Motorcycle 2 Work Week, from 27 September to 1
October it will be Green Travel 2 Work Week. Each day
will focus on a different method of transport.
Watch out for more information on Green
Travel 2 Work Week in Signpost, the intranet
and Talkabout.
Throughout the week there will be chances to:
Register for Parking Partners and receive one
month’s free parking at Manor Car Park. And for
staff who are already registered - one month’s worth
of parking will be given back to you.
Find out what we’ve done to make using alternative
means of transport easier for you.
Convince us that you are the Trust’s greenest
traveller and win a prize.
Are you gambling with
your health?
As part of the Blood Pressure Association’s
2010 ‘Know your Numbers!’ week from
13-19 September, blood pressure stations
will be located across Derby Hospitals and
lunchtime walks are being held for staff
at RDH who want to improve their health,
fitness, and wellbeing.
The lunchtime staff walks will be around the RDH site on
both days and will be supervised by a fitness professional.
Walkers should meet under the canopy at the main
entrance for walks to start at:
11am, 11.30am, 12 noon, 12.30pm, 1pm and 1.30pm
During the walk you’ll have chance to do a bit of toning
up as an optional extra. Please wear comfortable shoes
and bring a bottle of water.
If you’d like to join in, please email Vanessa Edwards,
health promotion co-ordinator, at vanessa.edwards@
derbyhospitals.nhs.uk or call ext. 86717 (if out of office,
please leave your name and daytime contact number).
Blood pressure stations
will be at the Royal
Derby Hospital on:
Wednesday 15 September
For staff in the Staff Lounge,
near the Restaurant, Level 5,
11.30am - 2.30pm
Thursday 16 September
For staff and members of
the public in the courtyard
recessed area, Level 1
10am - 4pm
And for staff ONLY
at London Road
Community Hospital on:
Thursday 16 September
In the Volunteers Office
12 noon - 3pm.
Always check with your GP before you start a new exercise programme.
8
September 2010
We re still here...
’
A number of staff have been asking what is happening with the London
Road Community Hospital, and in particular what is happening with the rest
of the site. We asked commissioning manager Nick Seed to update Synapse.
He said: “Although you can’t see any
visible changes we are working closely with
our architects CAPITA on the design plans
for what at the moment is called ‘Building
74’. This is the area from Junction 1, main
entrance, to Junction 6, near the old eye
clinic where the pharmacy used to be.
The priority at the moment is to move all
services into Building 74 so the rest of the
old DRI site can be vacated by the end of
2011.
“Meetings and discussions are taking place
with departments about their preferred
location and during August and September
the actual accommodation schedules are
being put together.
“It is now agreed that three services will
transfer from LRCH to the Royal Derby
Hospital next year. These are orthotics,
the gait lab, and complex behaviour. The
last remaining part of the radiotherapy
department will also move this autumn to
the radiotherapy department at the RDH.”
The other development at the London
Road Community Hospital site will be the
launch of a new service for people with
diabetes who live in Derby city centre.
There will be specialist clinics run by
dieticians, diabetes specialist nurses and
doctors, with closer links with GPs and
the Trust, which will improve diabetes care
locally and bring patient care closer to
home.
At the beginning of September we held a
public consultation to find out what local
people and staff thought of the proposed
plans for regenerating the old DRI land,
which we will be selling.
The Trust’s proposals include a major
mixed-use development, incorporating
Changes to Boots
Outpatient Pharmacy
Prescriptions
- Phase 4
As of Monday 6 September the following outpatients will need to
go to Boots for their prescriptions:
•
•
•
•
•
ENT
Hand surgery
HPB surgery
Maxilofacial
Orthodontics
•
•
•
•
Urology
Day case units
Breast Unit
Endoscopy
For any queries please email
[email protected].
60,000 sq ft of retail space, together with
around 450 homes. There is also scope for
other commercial uses, including offices
and a hotel.
The City Council has earmarked the site
as a possible location for an Olympic-size
swimming pool and the plans will show
how this could be achieved within the
overall development.
In response to local feedback, the Trust
has also proposed that the development
be known as the ‘Nightingale Quarter’
throughout the promotion of the site
to developers, in the hope that they will
choose to retain this once the land is sold.
This new identity commemorates the
history of the site and builds on local
support for the ‘Nightingale’ name to be
remembered and not forgotten.
New
Prescription
forms
Staff from
these clinics will
need to use the
new ORANGE
prescription forms,
which will be
delivered to your
clinics.
Righ.t..first
time
...it is vital that prescriptions are fully completed
9
Hospital’s
‘Hidden
Histories’
go on display
Items uncovered in the move from the
former DRI to the new Royal Derby Hospital
have gone on display in a new exhibition.
‘Hidden Histories: shedding light on Derby’s medical history’
was unveiled on 6 August and runs until 19 September on
the ground floor of the Kings Treatment Centre. Objects from
Derby Museum’s ‘Cope & Taylor’ collection of pharmaceutical
paraphernalia also feature.
The exhibition is part of the Illuminate
festival, which celebrates the life and work
of Florence Nightingale and was developed
in partnership between Derby Museums
and the Trust’s archive project, Hidden
Histories (see photograph top right).
L- R Nicki Hoon, RDH, Laura Simpson, Louise Hilland, and Jane Hardstaff,
Derby Museums, Hannah Fox and Jo Bell from Living Derby
Items on display include old hospital signs,
a children’s memory box and a bell jar.
Other items that have been found at Derby
Hospitals, including this painting of the
former Derbyshire General Infirmary (below
left), will go on display in the future.
The painting used to hang in the
office of the Trust’s chief executive,
Julie Acred, at Devonshire House. It
is now stored in the archive.
It is not known who painted the
image, or when, but it shows the
DGI, which was built 200 years ago.
The building project was led by
Mr William Strutt and the finished
infirmary accommodated 80
general and 20 fever patients at
a construction cost of £17,870
(£981,113 in today’s money!).
In 1860 Dr William Ogle was elected
Physician to the DGI and after lengthy
correspondence with Florence Nightingale
it was decided to design and build a new
wing. In 1869 the Nightingale wing was
opened, built with many design features
suggested by her.
Despite two extensions, the lifetime of this
infirmary was little more than 80 years as
problems with ventilation and drainage led
to the decision to rebuild.
A new hospital, the Derbyshire Royal
Infirmary, was built in the same grounds
and Queen Victoria laid the foundation
stone on 21 May 1891.
Trust launches Diversity Forums
Derby Hospitals has launched
Staff Diversity Forums for Black
and Minority Ethnic (BME),
Lesbian, Gay Bisexual and
Transgender (LGBT), Disability,
Faith and Carers. These
are opportunities for Trust
employees to come together
to discuss diversity issues. The
Trust aims to be an employer of
choice for all people in society
and these forums give a chance
for employees to support this
goal.
10 September 2010
Who are they for?
For any employee who has
an interest or experience in
the topic of the forum. You
don’t have to identify as the
particular diversity to join, just a
passion for the subject.
Why should I join?
These forums offer a great
space to discuss issues,
concerns, get peer support,
create ideas around diversity
and celebrate good practice.
For dates about the forums
please look on the intranet
or email adrian.piggott@
derbyhospitals.nhs.uk
The Equality Challenge
Derby Hospitals is currently
reviewing its Single Equality
Scheme. As part of its
commitment to being an
employer and service
provider of choice to diverse
communities we are currently
asking patients, local
communities and employees:
‘To demonstrate commitment
to equality what one thing
could Derby Hospitals introduce
or improve in the next 12
months?’
We would like to hear
from you about what we
could do for staff or for
patients around equality
and diversity. Please
email adrian.piggott@
derbyhospitals.nhs.uk



Annual
Members’
Meeting
All staff are invited to the Annual
Members’ Meeting on Tuesday 28
September in the Darwin Suite at The
Assembly Rooms, Derby. It runs from
5pm to 8pm and hot drinks will be
served in the foyer from 5pm where you
can view information stands and meet
the Staff Governors. The meeting starts
at 6pm.
The business to be discussed is:
















Welcome and opening address by
the Trust chairman, John Rivers.
How we have performed during
the year up to 31 March 2010, the
presentation of the Trust’s Annual
Report and forward planning
information.
Our financial position including
presentation of the Trust’s Annual
Accounts* for the year up to 31
March 2010, including any report of
the External Auditor.
An overview of the Quality Report*
A review by the Council of Governors
on how they have made a difference
over the past 12 months including an
update on membership development
and any constitutional issues.
Results of the 2010 Council of
Governors elections.
Your Enteral Feeding Pumps
are changing…
There
will be training sessions on your wards on:
The Flocare Infinity pump will be introduced during September.
The Flocare Infinity pump will be introduced during September.
Ben Ridall (Nutricia Customer Services Representative) will be conducting staff
training in Royal Derby Hospital.
Weekly training timetables will be made available.
For any queries please contact Ben Ridall 07718 384 428
Further information is available on:
http://www.hospital.net/devinet/cn_jobntrain/medical_devices/Medical%20devices%20site/MediumNew.htm
or
train online at www.nutriciaflocare.com
Scroll to the feed section.
CST0096
An opportunity for questions (77.30pm)
Celebrating Success Awards
Ceremony (7.30-8pm) – a fantastic
way for you find out about our
dedicated staff and some of the great
initiatives going on in the hospitals.
* A copy of the Annual Report and
Accounts 2009/10 (which includes the
new Quality Report) will be given to
the Members attending the meeting.
Advance copies can be made available
upon request on ext 86896.
Entry is by invite only so please
pre-book your place on ext
86896 or e-mail membership@
derbyhospitals.nhs.uk.
11
.
.
.
s
e
t
a
d
Diary
September 2010
7
1319
14
16
16
27-1
Oct
28
Pay Service Drop-in Day
Know your Numbers!
(National blood pressure
testing awareness week)
Blood Mobile
The Blood Mobile will be returning
on 14 September to car park
5 from 9am to 12.30pm and
2.05pm to 4.35pm. This
session is by appointment
only. Please call
0300 123 2323
Weight a minute
Patient weighing scales are used
throughout the Trust and their accuracy
is vital to the safe diagnosis and
treatment of patients. A recent report
from Local Government Regulation
(formerly LACORS) and a Safety Alert
from the Department of Health requires
that all NHS trusts ensure their scales
are of the appropriate standard and
are checked for accuracy on an annual
basis.
Weighing equipment falls into four
classes - marked I-IIII. Class I provide
the highest accuracy and Class IIII the
lowest. Over the next year we need to
ensure that all our scales are Class III or
better.
During the next few weeks all medical
weighing scales will be labelled so staff
can easily identify which scales to use.
Please take a minute to find any scales
in your area and check:
• What class is it?
• Has it got an ‘in date’ calibration
label?
• What is its maintenance number/
serial number?
Please send the details or ask for
assistance at [email protected]
Celebrating Success
HR Advice Clinic
The HR Support & Advice team is
offering face to face consultations
for all Trust employees from 1-5pm
in HR Meeting Room, Corporate
Services, L5, RDH. To book call
ext. 87087 or email HRAdvice@
derbyhospitals.nhs.uk
Green Travel 2 Work Week
Trust’s Annual Members’ Meeting
Medicine for Members talks
8 September - Lights, Scalpel, Action!
An insight into our Operating Theatres,
led by theatre technician Stephen Astles
and one of the Staff Governors.
5 October - The Modern Ward, led
by senior matron Marie Mignott and
assistant director of nursing Lynne
Fryatt.
The talks are at 6pm in the Lecture Theatre, Education Centre, RDH. All staff, their
family and friends are welcome to attend. Pre-booking is essential on ext 86896
or at [email protected]
We are starting to schedule in talks for 2011 so if you have a subject that would
make an interesting talk for public and staff members please get in touch via the
above contacts.
New pay service being piloted
ESR (Employee Staff Records) is the HR/pay software used to process your salary.
At the moment, if changes need to be
made to a staff member’s record their
manager has to complete a paper change
form or send in a monthly return. However,
a pilot project is currently running across
the Trust in which managers have access
to a ‘live’ pay environment. In this they
can amend their staff member’s address
and contract details, increase and decrease
contracted hours, enter and see their
12 September 2010
absence details and run a number of
standard reports. This is called the ESR
Manager Self Service.
This new system is the same as what is
currently in place, but is quicker and easier
to use. Some of the benefits include; less
paper processing, reduction in duplication
of employee data, less chance of paperwork
going missing or being forgotten, and
extended deadlines for making changes.
Once the pilot has been completed this new
service will be rolled out across the Trust.
For more details please see Shar
Tomlinson at the Pay Service Drop-in
Day on 7 September outside the staff
restaurant, Level 5, RDH, from 11am3pm, or see the Intranet page under
Jobs and Training, L&D and HR Training.
second
interview
Susie Hewitt is a consultant in emergency
The
Home Computing
Scheme is back!
Get a brand new computer from just £13.08 per month!ˆ
Save up toOFF
40%
RRP
with tax and NI savings
Roadshow Dates
Join us at the Roadshows on these dates, experience
the fantastic computers on offer and ask any
questions you might have...
medicine
Tuesday 7th September – 12:00–14:00
How long have you been at the Trust?
15 years.
What does your job involve?
The NEW Let’s Connect 2010 Home Computing Scheme
I lead a team responsible for the reception, resuscitation, triage,
assessment and treatment of patients of all ages presenting
with emergency health problems. This involves providing and
coordinating high level critical care for the seriously ill and
injured. Teaching and supervision is also an integral part of the
job. I work with nearly every specialty and support service in
the hospital, and with outside agencies such as mental health,
police and social care.
What is an average day like?
Every day the department sees around 300 patients, but
attendance has been as high as 400. About 90 children are
seen every day. We are often most busy at nights, weekends
and bank holidays. I supervise doctors in training and work
along side them seeing patients. It is important for me to keep
an overview of all areas to help keep things moving.
I hear that the four hour standard is
changing?
This has recently changed from 98 to 95% and will be
replaced in April 2011 by new quality indicators which will
balance timeliness with outcomes, clinical quality, safety and
patient experience. It is really important that we build on
the good work that
we have already
achieved across the
Trust improving the
emergency patient
pathway.
What do you
like most
about your
job?
I like the pace,
variety and
teamwork, thinking
quickly and being
practical.
Yes, it's back! Your employer is offering you a fantastic
scheme which allows staff to enjoy a high-specification,
brand new computer at home using a tax-efficient salary
sacrifice arrangement. Payment for your computer is
made over 36 months out of your gross pay, making
savings on tax and national insurance.
Benefits of the scheme include:
• Convenient, affordable, fixed reduction to your
salary over 36 months
• Get a brand new, high-specification notebook or
desktop computer from Fujitsu or Apple
• Save on tax and national insurance
• Significant savings off manufacturer’s RRP
• No credit checks or deposits
• Computer packages include a comprehensive
36 month manufacturer’s Warranty, plus Internet
Security with 36 month updates on Fujitsu packages
• Free delivery to your home at your convenience
• Prices start from just £13.08 per month!�
Entrance to ‘Spice of Life’ Restaurant,
Level 5, Royal Derby Hopsital
Thursday 21st September – 12:00–14:00
Entrance to ‘Spice of Life’ Restaurant,
Level 5, Royal Derby Hopsital
Roadshows will be held at specific locations during the
order period, with computer equipment on display for
you to experience. Members of the Home Computing
team will be on hand to answer questions you may have
about the computers or the scheme itself.
Further information detailing the computer packages and
costs involved will be available to all eligible employees.
WANT TO FIND OUT MORE?
For further information, please call 08444 821 860
or go online at www.lets-connect.com/dhft
Scheme Open
30th August — 1st October 2010
The scheme order window will be open for a limited time
period from 30th August until 1st October 2010, and you
can place you order either online or over the phone.
^Based on basic rate taxpayer.
Are you sitting
comfortably?
BackCare awareness week 11-15 October
Most of us are only too aware of the discomfort of back pain.
Whether it is just for a couple of days because we ‘over did it’
or because we have a longer-term problem.
How many of us are unsure whether our chair has been
adjusted properly or if our computer workstation is laid out in
the best fashion for the work being undertaken? Now is the
time to get those questions answered.
During BackCare week a team of therapists will be on
hand to visit you in your workplace and:
•
•
•
•
•
assess your workstation layout
adjust your chair
discuss your working posture
discuss exercise at work and at home
discuss management of your condition
To make the most of the week join together with some of your
colleagues, tell your managers and we will come and chat to
you as a group. Individuals who have personal concerns can
also book a session. These are on first come, first served basis.
Take the opportunity to improve your health and
well-being and book a session now. Contact
Jessica on 83332 or at jessica.jackson@
derbyhospitals.nhs.uk
13
Forthcoming training programmes
To make an enquiry or book places please contact the relevant
departments on the contact numbers below:
Learning and development programmes:
ext 2817 or ext 2410
Project Management
Oct 4
Development Review & KSF (for
Appraisers)
Oct 11
Recruitment & Selection (for
Chairpersons) (2 days)
Nov 8/9
Medical Terminology
Nov 11
Health & Attendance
Nov 15
Taking Pride in Service
Nov 17
Understanding Assertiveness
Nov 25
Professional development courses:
ext 89534
Corporate Mandatory Training
Oct 11
Cannulation Training
Oct 11 and Nov 1
Infusion Therapy (IV & CVAD) Training
Oct 12,13 and Nov
24, 25
Venepuncture Training
Oct 14 and Nov 10
CVAD Update
Oct 15
Combined Cannulation & Venepuncture
Training
Oct 18 and Nov 15
Sexuality Study Day
Oct 21
Continence Promotion (Qualified Staff)
Nov 11
HCA 5 day Programme
Nov 22 - 26
.
.
.
s
n
o
i
t
a
l
u
t
a
Congr
Resuscitation/clinical skills training:
ext 85901
Immediate Life Support
Oct 20 and Nov 26,
29
Automated External Defibrillation
Oct 26 and Nov 9,
10
Hospital Life Support
Oct 27 and Nov 9,
19
Paediatric Hospital Life Support
Oct 27 and Nov 12,
16
Acute Illness Management (contact ext.
86031)
Oct 28 and Nov 15
Immediate Life Support (Recertification)
Nov 22
Paediatric Immediate Life Support
Nov 23
01332 254679
www.ncore.org.uk
Talking Mats with Goal Setting
Oct 5
CBT Approaches to Physical
Rehabilitation: Intermediate Level
Oct 7
Assessment & Treatment of Perceptual
and Cognitive Disfunction
Oct 12, 13
Evaluation of Social Interaction
Oct 12,13 and 14
Practical Neuro-Linguistic Programming
Oct 18, 19
The use of Massage in Health and
Community Care
Oct 21
Motivating the Unmotivated: Helping
Difficult Patients
Nov 1
Parkinson’s Study Day
Nov 3
Model of Creative Ability
Nov 4/5
Posture and Balance in Neurological
Conditions
Nov 10 and 29/30
...to ward nutrition assistants, Julia Mansfield (not
pictured), Craig Hughes, Sam Greenhalgh, Andrea Evans, Janet
Colebourne and dietetic assistant Carolyn Miller, for achieving
their NVQ level 3 (dietetics).
This is the first time this course has been delivered by Derby
College and the Learning and Development Team at
the Trust. The course helps support staff with the
knowledge needed for them to continue to develop
their role and provide best care for their patients.
The group have said that it was a good experience
and has plenty of benefits for themselves, the
teams they work in and the patients that they care
for.
14 September 2010
k
n
a
Tohu...
Y
Winat
grerizes
ort
supplo
cal
r
you pital
hos
p
...Ward 310
Lawrence Bilbie had
nothing but praise for
all the staff, including
the nurses, domestics
and hostesses on Ward
310. He feels that
nothing is too much
trouble for anyone and
as soon as he rings his
buzzer someone is there
to help. Mr Bilbie has
been on many other
wards in the last few
months but has never
experienced anything
quite like 310.
Lawrence Bilbie and nurse Amy Goodman
...to our volunteers
The Breast Unit would like to say
thank you to volunteer Terry Bird who
gives up his time to help out there
and to say how much they value and
appreciate all their Tea Bar volunteers
who offer a fantastic service to their
clients.
Charity Lottery
is launched!
The Royal Derby Hospital’s main entrance was taken over
by Derbyshire County Cricket Club’s Freddie the Falcon, the
Falconettes dancers, a DJ, and stilt walkers to launch Derby
Hospitals Charity’s new lottery.
.
.
.
e
y
b
Good
Assistant director of nursing Lynne Fryatt has known Anne
Johnson since they started nursing in the early 1970s. Lynne
said she will be missed by her friends and colleagues at the Trust
and added that Anne has a great sense of humour and she has
enjoyed working with her over the last four decades. Lynne and
her colleagues wish Anne the best of luck on her retirement.
L-R Assistant director of nursing for patient experience Kerry Pape, assistant
director of nursing for clinical governance Lynne Fryatt, assistant director of
nursing for professional development Anne Johnson, clinical risk manager Gill
Ogden, head of facilities management Paul Brooks, and deputy director of
nursing Cathy Bratt.
Derbyshire County Cricket Club's Freddie the Falcon,
the Falconettes and stiltwalkers
Staff and members of the public can pay just £2 a week to be
entered into a weekly draw for a chance to win prizes such as
weekend theatre breaks, European flights, UK breaks and VIP
tickets to top sporting events.
To join the lottery you simply need to fill in a form and the
lottery money is taken directly out of your bank account each
week.
Draws will be every week in a public location. Every month
three draws will be held at the RDH and one at LRCH.
Proceeds from the lottery will be put into a special fund and
Trust departments can bid for donations.
The first draw is on 30 September at RDH. If
you would like to join the lottery contact Kerry
Wood on 01332 786445, email kerry.wood@
derbyhospitals.nhs.uk or pick up a form from
various locations around Derby Hospitals.
15
As an employee of the
NHS
you qualify for
Costco Membership
You are invited to join us at our
Breakfast Morning
Sunday 26th September 2010, 10am - 10:45am
Costco Derby only
To join or preview our warehouse please provide your employee I.D. card, NHS
payslip or professional qualification, PLUS a current utility bill (electricity, gas,
water) or bank statement from your home address. The annual Individual
Membership fee is £25+VAT which includes a free spouse card.
Please contact our Membership Department for further details
Call 01332 680 800
or email [email protected]
Costco Derby, Wyvernside, Wyvern Way, Derby, DE21 6RS
Membership must be obtained before purchases can be made.
16 September 2010
Please mention ‘Synapse’ when responding to advertisements
17
LagosAlgarve
Modern Apartment : Sleeps 4
Situated on the top floor of a three storey block the apartment has its own
residents’ swimming pool. It has the advantage of being away from the
bustle of the town centre but within walking distance (10 minutes to the
marina and another 5 to the town centre).
It has a twin bedroom, open plan kitchen and lounge. The kitchen has a 4ring hob, oven, microwave, toaster and washing machine. There is a family
sized bathroom. The lounge has a sofa (which converts into two more
single beds) and a table to seat four. A TV, DVD and CD player are also
available. Both the lounge and bedroom have patio doors which open onto
the balcony offering views over the swimming pool and across Lagos.
There is ample car parking space in front of the building.
PRICES
Nov - Mar £190.00
Apr, May, Oct £255.00
June & Sep £320.00
July & Aug £395.00
Prices are per week. Special rates for longer
periods can be negotiated. Prices include
cleaning and linen change. Towels are changed
mid-week and beds at the end of the week. A
25% deposit is required at the time of booking
and balance is due 6 weeks prior to departure.
For more info or to book contact Judith: 01536 711884
email: [email protected]
www.lagosalgarve.co.uk
Wedding Dresses
From The Loft
Ladies; do you want to wear a designer wedding dress on
your special day but can’t afford the price tag?
If so then we have the answer –
Wedding Dresses From The Loft
We are able to offer you beautiful
dresses at a fraction of the cost
with well known names such as
Pronuptia & Ronald Joyce to
name but two.
Pre-owned wedding and
bridesmaid dresses, some never
worn
A range of styles and sizes with
a price tag we can all afford
Some of the dresses are even
vintage for something different
You won’t miss out on the
shopping experience either – the
dresses are available to try on and
you can bring your Mum and even
your friends to The Loft where we
have changing facility, plenty of
space and plenty of parking.
Call me for an appointment
or opening times
Jeanette - 07887 637720
Need a taxi? Make your 1st call
wedding dresses from the loft.in1 1
17/8/10 11:31:23
WESTERN CAR COMPANY
Derby’s premier private hire taxi company
• 24 Hours
• Ring back
service
available
• All destinations
covered
Tel:
• Automated
Booking
Service
60 Osmaston Road,
Derby DE1 2HZ
01332 331 331
Fax: 01332 371431
GET HOME SAFELY
• Text the word ‘Taxi to 83399
• Select a city centre pick up point
• Quote your unique reference number
when car arrives
18 September 2010
You can now book online
Visit www.westerncars-derby.co.uk
To register for secure password
MIDLAND CAR PARTS
20% Discount
- Car Cleaning
- Wipers & Bulbs
- Haynes Manuals
- Paints
- Mirror Glasses
- Roof Bars
- Tools
- Towing & Touring
- Outdoor & Leisure
for NHS and
Emergency Services staff.
(on proof of I.D.)
- Oils
- Filters
- Spark Plugs
- Exhausts
- Batteries
- Braking
- Belts
- Starters & Alternators
- Steering & Suspension
Special Offers in Store
Come and meet our friendly staff for
help and advice.
Opening Times:
Monday – Friday 0800 – 1730
Saturday – 0800 – 1300
Parcel Terrace, Derby, DE1 1LY
01332 378090
Brand New 2 Bedroom Apartments
in Mickleover
*
£90,965
JUST FI
MINUT VE
ES
WALK
T
O
THE
ROYAL
DERBY
HOSPIT
AL
It’s time
to unwind in your own space
Exclusive, spacious apartments with high
specification interiors and flexibly designed
living space now released for sale
Scholars’ Gate
Apartments
Varsity Grange
Western Road
Mickleover
Derby DE3 9GW
Sales office 01332 513741
Open daily 10.30am to 5.30pm
(7.00pm Thursdays)
Sales freephone 0800 0280814
Open Mon to Fri 8.30am to 5pm
radleighhomes.co.uk
* With Homebuy Direct. Eligibility subject to income qualification
Prices and details correct at time of going to press. Photograph shows typical Radleigh apartment
Please mention ‘Synapse’ when responding to advertisements
19
Competition
Mackney
Photography
After studying photography Simon Mackney landed
his first job in the industrial sector where he honed and
perfected his skills. With the help of the Prince’s Trust
he was able to set-up Mackney Photography in Clarke
Street, Derby.
Win a £150 portrait
voucher or £150
Mackney makeover
voucher! (Just let
know
Mackney Photography
like
which prize you would
when you book).
Some 10 years later Mackney’s now boasts extensive experience
in delivering high
quality, creative work in
portraiture, corporate,
press and event
photography, both on
location and in the
Every NHS reader will receive a
studio.
free portrait studio sitting and
Special Offer
Mackney Photography is
based in Unit 4, Clarke
Street, Derby, DE21 2BU.
For more information call
01332 650 076 or visit
www.mackney.com
8x8 inch photographic print
from Mackney photography if
they book a date in the diary
before 1 October and have
NHS ID.
Think before you print ... do you really need to post?
In an effort to save on printing, envelopes and postage costs and as part of our commitment to Best
Care, Best Value, we now encourage you to enter via email to [email protected]. If you are
reading this online, simply click on the email address and it will open a new email!
If you do not have access to email you can still enter on paper, but we would like you to recycle an old
envelope when you send your entries, or simply fold the paper in half and write the address on the other side, eliminating the need
for an envelope at all!
62% of our competition entries come either cut out of the magazine, or printed out copies, all sent in the internal post... think how
much we could save if everyone entered electronically!
Send your completed entry form to:
Name
Job Title
Ward/Department/Location
Synapse, Communications Department, Level 5,
The Royal Derby Hospital
or email
[email protected]
Please ensure your entries reach us by 30
September 2010
Contact Number
If you would like to advertise in Synapse contact Lance
Publishing on 01536 526674
No material contained within this newsletter is to be
reproduced without the express permission of the editor
G11117/09.10