Sustainability for Continuity

Sustainability for Continuity
Universal Service Symposium 2014
20th May 2014
Content
• DiGi’s involvement in Community-oriented Projects
• Challenges & Opportunities in USP Sustainability
• Our Ideas for Sustainability
DiGi's values are to leverage our core competencies to
enable positive changes in society and our business
environment
Loved by Customers
Internet For All
Impacting Societies
DiGi nationwide Network Drive Test 5th-9th May 2014
Every DiGizen has a direct role to play
#1
Net
Promoter
Score
Mystery
Shopper
Network
Test Drive
Customer
Outreach
DiGi has been involved in community-oriented projects
Enabling Internet For All Malaysians and addressing online protection
for children
Increasing trend of online risks
176 million children online in Telenor markets by 2017
(Source: BGC study)
Stakeholders demanding safer internet
Corporate citizen to advocate responsible and positive use
of internet
Our conclusion is that
resilience building is
the most effective
means to prepare
youth to face the
online world,”
Jon Fredrik Baksaas,
President and CEO,
Telenor Group.
Government Partners:
NGO Partner:
DiGi has been involved in community-oriented projects
Enabling Internet For All Malaysians and addressing online
protection for children
Results
277 schools
Total Engagement
4,324 students
832 teachers
14 Pusat Internet 1M
1,729 community
6,885 pax from 291 communities
DiGi has been involved in community-oriented projects
Enabling Internet For All Malaysians and addressing online protection
for children
Training teachers from > 500 schools nationwide
Targeting to reach > 30,000 students
Generating content, toolkits and digital resources
Nationwide public campaign to raise awareness on
Cybersafety
Online solution with PDRM & SKMM to restrict access to
Child Sexual Abuse material
DiGi
Part of Telenor Group of Companies
Telenor is among the major mobile operators in the world with 172 million mobile
Subscriptions serving a total population of 1.6 billion people
Supporting Governments in Community-based Projects is part of
our DNA
Bangladesh – partner in
education sector project
to bring Internet to
secondary and higher
level educational
institutions
Bangladesh –30,000
tube wells in rural
Bangladesh: SMS alerts
for maintenance work
Pakistan – Agriculture
Community Trade Project:
daily SMS alerts for
farmers to get the best
prices for their produce
India – 58 citizen information
centres in Tamil Nadu bringing
the life-transforming benefits
of mobile phones to more
women via entrepreneurship
opportunities
Thailand – partner with
Information and Communication
Technology Ministry to offer “ICT
Free Wifi” and “One Tablet Per
Child”
Malaysia – partner with MoE,
CyberSecurity, NGO Childline
Malaysia, DiGi CyberSAFE
Programme educates children
against online threats and
cybercrime
Malaysia – DiGI Challenge For Change:
Brightest ideas to be developed into fullfledged mobile applications
Content
• DiGi’s involvement in Community-oriented Projects
• Challenges & Opportunities in USP Sustainability
• Our Ideas for Sustainability
DiGi is currently involved in 34 Pi1Ms
In order to build for the future, challenges need to be addressed
Year
2009
2010
Qty
13
Phase 1
Tanah Merah (4)
Pasir Mas (2)
Pasir Puteh (2)
Melaka (6)
2011
2012
2013
1
10
10
Phase 2
Telephony
Enhancement
Claw back
2012
Kemaman (4)
Hulu Terengganu (2)
Setiu (2)
Kuantan (3)
Gambang (1)
Johor (6)
Lundu (1)
Semantan (1)
Increase in number of Pi1Ms gives rise to total bill to the Government
Maintenance and refurbishment costs
Keeping centers updated and relevant to the local community
Need to explore commercialization opportunity
• Covert from cost centre to revenue centre
2014
Success story at Pi1Ms
Successfully bring traditional businesses ONLINE
Traditional OPOR spice ONLINE
Portal
Haji Ghazali , Pengusaha Ubaisaji
With PI1M , he is able to sell and receive
new orders for his OPOR spices online
from outside his home Pahang state
Kg. Ubai, Pekan
Pahang
ONLINE Portal Kueh Bakar
Traditional
Puan Normah Mad Isa
With PI1M , she has expanded her
kueh bakar to meet with demand
market outside of kampung
Duyung.
Kg. Duyung,
Melaka
Selling handmade Scarf ‘Tudung’
ONLINE Portal
Bicycle shop FACEBOOK ,
Melaka.
Encik Aznawe Abdul
With PI1M , he has created a “Kedai
Basikal” Facebook page and now he
has a new means of selling bicycles
and motorcycles
Puan Noor Fazlenda Binti Abdullah
With PI1M , she is able to sell and
received orders for her tudungs
online
Success story at Pi1Ms
Successfully turn PI1M to OSC (One Stop Centre)
ONE Stop Center service at
PI1M
Products: Digital product
business (eBook, audio, video,
software)
Kg. Kelebang
Besar, Melaka
Kg. Sg. Rambai,
Melaka
PI1M provide a services as ONE
Stop centre
Services: Post office / bill payment
center, large-scale printing services &
computer repairs
ONE Stop Center service at PI1M
BSN Agent provide services such as
cash withdrawals, saving deposits and
Premium Saving Certificates.
Kg. Teriang
Besar , Mersing
Content
• DiGi’s involvement in Community-oriented Projects
• Challenges & Opportunities in USP Sustainability
• Our Ideas for Sustainability
Idea # 1: Retail Opportunities
By allowing centers to extend their services to include retail, new
revenue streams can be used to fund the center’s operations; Local
community has better choices
Touch point for DiGi services
Phase 1a
Phase 1b
• Postpaid registration
• Prepaid starter packs
• Airtime reload
• Payment & enquiries
• Value-added services e.g. Credit
transfer
Retail center for
Communication and ICT
products
• Retail outlet for affordable product
brands
• Product range
PC, laptop, tablet, smart phone,
accessories
• Registration and distribution of
subsidized devices and netbooks
• Repair and warranty services
Idea # 1: Retail Opportunities (cont’d)
Centers can be upgraded to host other services thus generating
additional revenue streams as connectivity and PC facilities are
readily available
One stop centre for services
Phase 2
• MYEG services (Road tax/
insurance renewal
• BSN agent (banking, utilities
payment)
• E-ticketing agent
Idea # 2: Opportunities for Small Businesses and Center Managers
DiGi will continue to work with existing programs e.g. GMBO. In
addition, DiGi proposes Digital Entrepreneurship and ICT Career
Programs
Online
transformation
for small
businesses
Digital Entrepreneurship Program
• Program to run starting 2H 2014; working
in collaboration with global partners such
as Google
• Top 50 Local Entrepreneurs selected via
Pi1M locales
• 3 week program: marketing online, use of
technology platforms, sales & distribution
ICT Career Enhancement Program
Up-skilling
Pi1M Managers
• Program to run starting 1Q 2015
• Top performing Pi1M Managers given
opportunity to undergo career
development programs
• Coursework
• Technical track: 2 week course on iOS
and Android app dev expertise
• Administration track: 2 week courses on
essential accounting, business
administration
• English language
Idea # 3: Educating the Next Generation Rural Children
Centers can be equipped with multimedia and teaching facilities;
Fees can be subsidized and Centers transformed into centers of
learning
Helping
children
acquire new
skills
Multimedia
centers for
supplemental
learning
Co-curricular/Soft-skill
programs for children
• Computer literacy & safe use of
Internet
• Computers for Art & Visual Graphics
• Speech and Language
• Basic programming
• Pilot Center in 2H2014
• Kick-off to 20% of Centers in 2015
Collaboration with local school
teachers
• Tuition classes
• English
• Other school syllabus
• E-Library
• Special programs
• Pilot Center in 1H2015
• Kick-off to 20% of Centers in 2H2015
In summary
• Together with KKMM and MCMC, DiGi recognizes the sustainability
challenge.
• As more Pi1M centers are built, there is an urgency to find a solution.
• As part of DiGi’s Internet For All initiative, we are keen to play our part to
drive industry and community development.
• DiGi is ready to discuss our proposals with KKMM, MCMC and develop
these ideas further.
THANK YOU