Homeowner`s Manual

Transcription

Homeowner`s Manual

Homeowner’s
Manual
drhorton.com
D.R. Horton America’s Builder Customer Service Manual
The D.R. Horton “New Homeowners Manual” is designed to
assist you with customer sevice as well as with the care and
maintenance of your new home.
By my signature below, I:
✔
Acknowledge receipt of this manual.
✔
Acknowledge that this manual cannot be copied or reproduced in any
manner without the express written consent of D.R. Horton America’s Builder.
✔
Acknowledge receipt of the “RWC” limited new home warranty (sample
copy included in this manual).
✔
Acknowledge that in the event the home purchased by us does not close
for any reason, this manual remains the property of D.R. Horton America’s
Builder, and must be returned prior to the refund of any earnest money or
deposits.
Community
Buyer
,
Date
Address of New Home
Buyer
Date
1
Dear DR Horton Homeowner,
On behalf of everyone at DR Horton, we extend our best wishes to you for
many years of happiness and fulfillment in your new neighborhood.
We also want to express our sincere, personal appreciation for your decision
to purchase a DR Horton home. We are confident that it will be a continuous
source of pleasure for you and your family.
We are excited to provide the very best in new home value through a
combination of family-friendly neighborhoods, compelling product design and
a commitment to building a high quality home.
Your home is covered by a limited warranty provided by DR Horton and a ten
year structural homeowner warranty provided by an independent warranty
company. Information on these warranties is provided within this
Homeowner’s Manual.
Please take time to review this manual thoroughly. If you need clarification or
additional details about any of the topics discussed, please contact our Customer
Service Department at (817)230-0800. We are delighted to welcome you as
part of the DR Horton family and are always ready to serve you. As the opportunity
presents itself, we would greatly appreciate you recommending us to your friends
and relatives.
Again, congratulations and Welcome to our Family!
3
DR Horton Homeowner Manual
Table of Contents
Page
Page
Important Information...............................................................................
Information.....................................................................................75
Glossary of
......................................................................................10
Glossary
of Terms
Terms...............................................................................................13
Warranty Procedures
14
Warranty
Procedures.................................................................................
.........................................................................................17
DRHorton
HortonLimited
LimitedWarranty...............................................................................17
Warranty..................................................................................14
DR
Ten
Year
Limited
Warranty
......................................................................................15
Ten Year Limited Warranty...................................................................................18
HowtotoRequest
RequestCustomer
CustomerService......................................................................19
Service.........................................................................16
How
NormalProcedures........................................................................................19
Procedures............................................................................................16
Normal
Emergency
Service.............................................................................................17
Emergency Service.........................................................................................20
Emergency Service Telephone Numbers..........................................................19
Emergency Service Telephone Numbers.......................................................23
Request For
Service Forms................................................................................24
Requesting
Warranty
Service on the Internet................................................25 (a-c)
Maintenance
Schedule
..............................................................................
27
Request For
Service Forms.
............................................................................29
Use and Care of Your Home...................................................................................25
MaintenanceSchedule
Schedule ............................................................................................27
Maintenance
.....................................................................................35
Air
Conditioning......................................................................................................28
Use and Care of Your Home................................................................................35
Alarm System
...........................................................................................................30
Maintenance
Schedule.........................................................................................37
Appliances................................................................................................................30
Air
Conditioning..................................................................................................39
Attic Access...............................................................................................................31
Alarm
System........................................................................................................40
Brick
.........................................................................................................................32
Appliances............................................................................................................40
Cabinets
...................................................................................................................32
Attic Access...........................................................................................................41
Carpet.......................................................................................................................33
Fixture Finishes....................................................................................................41
Caulking...................................................................................................................36
Brick.....................................................................................................................42
Ceramic Tile.............................................................................................................36
Cabinets...............................................................................................................42
Concrete...................................................................................................................37
Carpet...................................................................................................................43
Condensation ..........................................................................................................39
Caulking...............................................................................................................46
Countertops.............................................................................................................39
Ceramic
Tile.........................................................................................................46
Cultured
Marble, Tubs and Vanity Tops.................................................................40
Concrete.
..............................................................................................................47
Doors and
Locks......................................................................................................41
Condensation.
......................................................................................................49
Drywall .....................................................................................................................43
Countertops.........................................................................................................49
Electrical...................................................................................................................43
Cultured Marble, Tubs and Vanity Tops...............................................................50
Doors and Locks..................................................................................................51
(Continued)
Drywall.................................................................................................................53
Electrical...............................................................................................................53
(Continued)
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Table of Contents
(Continued)
Page
Page
Expansion&&Contraction.
Contraction....................................................................................55
.......................................................................................45
Expansion
Fireplaces
.................................................................................................................45
Fireplaces.............................................................................................................55
Foundation..........................................................................................................57
..............................................................................................................47
Foundation.
Garage
Overhead
Door...........................................................................................47
Garage Overhead Door........................................................................................57
Gas Shut-Off.............................................................................................................48
Gas Shut-Off.........................................................................................................58
Grading & Drainage ................................................................................................49
Grading & Drainage.............................................................................................59
Gutters & Downspouts ...........................................................................................50
Gutters & Downspouts........................................................................................60
Hardware .................................................................................................................51
Hardware..............................................................................................................61
Hardwood Floors ....................................................................................................51
Hardwood
Floors.................................................................................................61
Heating System
........................................................................................................52
Heating
System....................................................................................................62
Insulation .................................................................................................................55
Insulation.............................................................................................................65
Landscaping .............................................................................................................55
Landscaping.........................................................................................................65
Mirrors......................................................................................................................57
Mirrors.
.................................................................................................................67
Mold and
Mildew ....................................................................................................57
Mold
and
Mildew.................................................................................................67
Paint and Stain.........................................................................................................58
Paint
and
Stain.....................................................................................................68
Phone
Jacks..............................................................................................................59
Phone
Jacks..........................................................................................................69
Plumbing..................................................................................................................59
Plumbing..............................................................................................................69
Resilient Flooring ....................................................................................................63
Roof ..........................................................................................................................64
Resilient
Flooring.................................................................................................73
Siding .......................................................................................................................65
Roof......................................................................................................................74
Smoke Detectors .....................................................................................................65
Siding...................................................................................................................75
Vents .........................................................................................................................65
Smoke
Detectors..................................................................................................75
Wallpaper .................................................................................................................65
Vents.....................................................................................................................75
Water Heater ............................................................................................................66
Wallpaper.............................................................................................................75
Windows,
Screens, & Patio Doors..........................................................................67
Water
Heater........................................................................................................76
Wood
Trim
...............................................................................................................67
Windows, Screens,
& Patio Doors........................................................................77
Wood Trim............................................................................................................77
6
Important Information
Your New Home
In addition to the following information, it is possible that there are specific items that
pertain only to your home. Your sales representative and the Customer Service Department
are your best sources of additional information about your new home.
If you have any questions about your home before you close, please speak to your sales
representative.
After moving into your new home, please direct your questions to our Customer Care
Service Department at 817-230-0800.
Architectural Control Committee
An Architectural Control Committee has approval authority over any changes, alterations or
additions to your home, fence, landscaping, exterior colors, trim, etc. Always consult the
Declaration of Restrictions for approval procedures and other information prior to making
any additions, alterations or improvements to your home, including the installation of
antennas, fences, storage buildings, yard art and gazebos. The Architectural Control
Committee, DR Horton, or if applicable, your Homeowners Association typically will have
the power under the Declaration of Restrictions to remove, at your expense, any
unapproved additions, alterations or improvements.
Construction Methods
DR Horton builds homes that meet or exceed local building codes. Construction methods
can differ from home to home due to variations in plans, elevations and the requirements
of local building codes.
Declaration of Restrictions
A Declaration of Covenants, Conditions and Restrictions (sometimes referred to as Deed
Restrictions or CC&R’s), if applicable, govern the activities within your community. Parking
restrictions, use restrictions, building restrictions and, in some cases, the creation and
powers of a Homeowners Association are described in your Declaration of Restrictions. Also
consult your Declaration of Restrictions and, if applicable, your Homeowners Association
before making any structural or cosmetic changes to your home.
Page 75
We are interested in providing you complete, accurate information regarding your new
home. The following pages point out important facts about your new home, the materials
used in the construction and other important details that will offer you more knowledge
about your new home. Please review this section carefully.
Easement and Utilities
Your property may be subject to certain easements that should be reflected on your title
policy or the lot survey that will be given to you at your closing. Consult your title policy or
a professional before any alterations are made to your new home or lot. In some cases, your
Declaration of Restrictions will also describe present or future easements.
Additionally, in most cases, the municipality governing your community requires the first
ten feet behind the curb in front of your home as right-of-way. You do not own the ten foot
right-of-way; utilities are often located in this footage.
Homeowners Association
In some subdivisions, a Homeowners Association (commonly referred to as an “HOA”) may
have certain governing powers. The Homeowners Association, if applicable, may be
responsible for maintaining certain areas of the subdivision and may, therefore, be
responsible for financial budgets related to such maintenance. Monthly dues may be
required under your Declaration of Restrictions. You may be required to consult with your
Homeowners Association prior to any additions, changes or alterations to landscaping,
exterior colors, trim and other items. Consult the Homeowners Association, applicable
Declaration of Restrictions and this manual for more information.
Model Homes
Model homes have several functions. They are used as sales offices, to demonstrate
products in the home and as a showcase. These multiple uses can require larger air
conditioners and other types of equipment that are neither appropriate nor desirable for
residential usage. The model homes also may display a variety of features, finishes,
materials, colors and products that are not included in your home. The following was
prepared to clarify some items and features in your new home that may differ from that in
the models. Please consult your sales representative for an explanation of any differences.
• Color Variances
Variations in color occur in all manufactured products. Although every effort is made to
provide consistent color, variances may be noticeable in paint, brick, tile, mortar, carpet
and other colored surfaces. Exposure to sun and water will alter the color more rapidly.
These variances may be especially noticeable where a repair has been made. An exact
color match of materials during the initial construction of your home or during
subsequent repairs is not an item that is covered by your DR Horton Limited
Warranty.
• Design
Your home can have design features that differ from those in the model homes. The
differences could be in materials, interior and exterior colors, surface coverings, doors,
windows, garage doors and other features. Also, certain changes to the design of the
home may have occurred since construction of the model homes.
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Model Homes (cont.)
• Dimensions
• Entrances and Walkways
The entrances and walkways of the model homes can vary in size and location from
your home.
• Interior Features
The model homes are used as sales offices. Therefore, the models may have features
such as window coverings, window tinting, security systems, built-in features, slight
plan changes, music systems and other differences from the production homes.
• Marketing
The representation of features, settings, finishes and other items that are used in
advertising and sales materials may differ from those in your home.
• Substitution
Substitute materials that may differ from those in the model homes may have been
made in the construction of your home due to situations beyond the control of DR
Horton. Also, substitute materials may differ from model homes where the new
materials do not alter the quality or function of your home.
Municipal Utility Districts
Your home may be located within the boundaries of a Municipal Utility District (commonly
referred to as a “MUD”). Ask your sales representative or consult your title policy to
determine whether your home is located within such a district.
Municipal Utility Districts are created by Texas statute to operate water and wastewater
utility systems not otherwise served by another utility system. These districts set, subject to
Texas regulatory powers, your water and wastewater service rates. These districts also levy
ad valorem taxes on your home to raise funds to pay for the utility improvements serving
the district’s customers.
Municipal Utility Districts sometimes govern and supervise neighborhood amenities such as
parks and swimming pools. If applicable, please consult the Municipal Utility District Notice
delivered to you at the closing of your home or contact the district office for additional
information.
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Your home can have different interior and exterior dimensions than those of the model
homes. The differences can result from variations in the lots, changes in design that are
made after the models are completed and other such factors. The differences can be
seen in ceilings, windows, room sizes, placement of your home on the lot and in other
areas.
Neighborhood Associations
Your neighborhood may have formed a Neighborhood Association to provide a forum for
addressing issues affecting your subdivision. Neighborhood Associations vary in their
structure and operation. Unlike a Homeowners Association, Neighborhood Associations
may have no responsibility for maintenance of areas of the subdivisions and dues often are
made, if at all, on a voluntary basis.
Plans
DR Horton reserves the right to change plans, specifications and prices without notice.
Road Districts
Your house may be within the boundaries of a Road District. Ask your salesperson or consult
your title policy to determine whether you are located within such a district.
Road Districts are created by Texas statute to provide funding for construction of major
roadways. These districts levy ad valorem taxes or assessments on your home to raise funds
to pay for such roadway improvements.
Soils
The soils in Texas are known to be expansive in nature. These expansive soils have been
analyzed by a soils engineer who has recommended the design of the foundation for your
home. Any changes in the foundation, the grading and the landscaping of your home
and lot can result in severe damage to your property and to neighboring properties.
Consult a professional before any such changes are made.
Surrounding Property
No representation or warranty is made with respect to the use or construction of
improvements on property adjacent or in the vicinity of your community. Even as to
adjacent property owned by D.R. Horton, future use or construction may be altered for any
reason. Please consult the municipality or county having jurisdiction over your community
to determine the type of development that may occur in your area.
Trees
While DR Horton seeks to preserve trees, they can deteriorate and die due to a number of
factors, including disease and disturbance to root systems. Over or under watering can
harm trees. No representation or warranty is made regarding the trees located on your lot.
You may wish to consult with an arborist to determine appropriate actions to preserve your
trees.
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Unauthorized Options and Upgrades by Buyers
Views
No representation or warranty is made with respect to the presence or absence of views or
scenes that are visible from your new home. Such views and scenes can be blocked or
changed by future development, the growth of plants and other activities.
Water Pressure
Your DR Horton Limited Warranty does not include any representation or warranty that the
current water pressure level will prevail in the future. Please contact your water utility
provider.
Page119
DR Horton does not permit the installation of options by anyone other than DR Horton and
its subcontractors and suppliers prior to closing. The unauthorized use of independent
contractors, other than those who are under contract with DR Horton, will void any
warranty, implied or written, with respect to any and all damage caused, directly or
indirectly, as a result of the work.
Glossary of Terms
AERATOR: Located at the end of the kitchen and bathroom faucets. It mixes air with the
water in order to provide a smooth, splash-free flow of water. Occasionally, debris may
collect in the aerator and restrict the flow of water. If this happens, unscrew the aerator and
remove the debris.
ARCHITECTURAL CONTROL COMMITTEE: See “Important Information” on Page 7 of
this manual.
ASHRASE (American Society of Heating, Refrigeration and Air Conditioning
Engineers): A governmental body establishing standards for heating, air conditioning and
refrigeration.
BERM: A small ridge of soil that directs the flow of rain and irrigation water toward drains
or sewers.
BUYER WALK LIST: This form is used to record the condition of your home at the time of
your orientation and walk through.
CAULKING: This material is used as a sealant around sinks, tubs and showers. Other
applications for caulking include sealing window and door frames.
CIRCUIT: The electrical system in your home is separated into individual units referred to
as circuits. depending upon the layout of your home and electrical codes in your area, each
circuit may be designed for a room, an area of the home or a single appliance.
CIRCUIT BREAKERS: Prevent electrical overload or shorting. The circuit breaker opens the
circuit when an overload or short occurs, thereby breaking the flow of electricity. It can be
reset manually by moving the circuit breaker lever to the “off ” position and then to the “on”
position once the source of overload has been corrected. Refer to the “Use and Care of Your
Home” section of this manual for more information.
COMMON AREAS: Many neighborhoods have areas that are common property, which is
owned by a homeowners association or other entity. These areas may include streets,
parking areas, walkways, slopes and recreational areas. In some cases, these common areas
are maintained and their use is governed by the homeowners association. Please refer to the
Declaration of Restrictions.
CONDENSATION: The conversion of moisture in air to water, as on the warm room side of
a cold wall or window.
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10
Glossary of Terms
BASEBOARD: The strip of molding or trim at the bottom of walls. The baseboard adds an
attractive finish and protects the wall from scuffs and damage from furniture or vacuum
cleaners.
CONDENSER: The unit of a heating and air conditioning system that is located outside the
home.
CULTURED MARBLE: This is a man-made product that has much of the durability and
beauty of natural marble.
DECLARATION OF RESTRICTIONS: See “Important Information” on Page 7 of this
manual.
DEFLECTION: Bending of a beam or any part of a structure under an applied load.
DRYWALL: The interior walls of a home are usually constructed of drywall. This material
also is called gypsum board or sheetrock. The material is functional and can be textured and
painted to complement the style of any home.
Glossary of Terms
EFFLORESCENCE: The white, powdery substance that sometimes naturally accumulates
on masonry, concrete and brick. Excessive efflorescence can be removed by scrubbing with
a strong vinegar solution or a commercial product.
EROSION: The flow of water from irrigation systems or rain can erode landscaping and
change the drainage pattern of the yard. Most erosion can be prevented by maintaining the
original grading of the yard.
EXPANSION JOINT: A break or space in construction to allow for thermal expansion and
contraction of the materials used in the structure.
FLATWORK: A concrete surface usually four inches thick used for patios, walkways,
driveways, etc.
FLUORESCENT: The lighting fixtures that provide even, soft illumination in kitchens,
bathrooms and other areas of the home.
GFIC: Abbreviation for Ground Fault Interrupt Circuit. Similar to a circuit breaker in that it
is designed to interrupt the flow of electricity. GFIC’s are usually located in the kitchen or
the bathrooms. In the event of a short circuit, the GFIC is designed to break the electrical
circuit immediately and reduce the chance of serious electrical shock.
GRAPHITE: A carbon-based powdered substance that is used as a lubricant for applications
in which oil can be damaging.
GROUT: Grout is the cement-like material visible between squares of ceramic tile.
HARDWARE: The hinges, locks, handles and other metal attachments to doors, cabinets
and drawers are commonly referred to as hardware.
HEADER: The header is a relatively heavy, structural wood piece that spans open spaces
such as doors and window frames. The header supports other structural lumber.
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HEAVE: The rising of the floor of an excavation in soft silt or clay.
HOMEOWNER MAINTENANCE: As a new homeowner you need to routinely maintain the
various features of your home. Some of these maintenance items have been indicated in the
“Use and Care of our Home” section of this manual. This continuing maintenance is your
responsibility.
HOMEOWNERS ASSOCIATION: See “Important Information” on Page 8 of this manual.
INCANDESCENT: Lighting fixtures that use traditional light bulbs are called incandescent
fixtures. Incandescent lighting is used for lamps, spot lighting and exterior lighting.
DR Horton LIMITED WARRANTY: The one year limited warranty made by DR Horton to
you described in the “Warranty Procedures” section on Page 17 of this manual.
MANUFACTURER’S WARRANTY: The appliances and certain other components of your
new home are covered by warranties that are supplied by the original manufacturers. These
warranties are passed on to you. They include components of the plumbing and electrical
systems, heating and air conditioning system, water heater and other manufactured items.
MILDEW: Mildew results when moisture accumulates in a confined area. Excessive watering
of landscaping can cause mildew. Due to high humidity levels in Houston, mildew can also
form on the underside of eaves, porches or box windows. Moisture can also cause mildew
to form on bathroom walls.
MUNICIPAL UTILITY DISTRICT: See “Important Information” on Page 9 of this manual.
NAIL POPS: The natural expansion and contraction of wood can cause the nails that hold
the wall surfaces in place to move or pop out of place. The nails can be reset and, if
necessary, touchup paint can be applied.
NEIGHBORHOOD ASSOCIATION: See “Important Information” on Page 10 of this manual.
POINTING UP: The filling in with fresh mortar of cut-out or defective mortar joints in old
masonry.
PORCELAIN ENAMEL: Your tubs and sinks may be constructed of porcelain enamel. Made
of a silicate paint that is fired onto steel at high temperatures, it forms a durable smooth and
shiny surface much like glass.
RETURN AIR VENT: Because modern homes feature almost airtight seals, the heating and
air conditioning systems require return air vents to draw air back to the heating and cooling
system.
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12
Glossary of Terms
MASONRY: The brickwork on a home.
SCUTTLE: An opening in the ceiling that gives access to the attic space.
SETTLING: In the first months and for years after a new home is built, some settling can
occur as the underlying soil gains and loses moisture. Minor settling is normal, particularly
in the first months after a new home is built. Small shrinkage cracks do not affect the
structural integrity of your foundation.
SILICONE: Any of a group of semi-organic polymers of siloxane, characterized by high
lubricity and thermal stability, extreme water repellence, and physiological inertness. It is
used in adhesives, lubricants, paints, insulation, and synthetic rubber.
SPACKLE: The puttylike material that is used to fill surface irregularities in drywall. Its most
common use is to fill nail holes in walls before repainting.
Glossary of Terms
SPALLING: The cracking or flaking of particles from a surface.
SUBCONTRACTOR: Most homes in our area are built by specialized trades people, or
independent contractors, who contract with larger builders or developers to perform their
area of specialization. This allows the builder to select those trades with the highest
standards and the best reputation. Examples of subcontractors are plumbers, roofers and
electricians.
SUPERINTENDENT: The person who oversees the construction of homes is
called the Superintendent. The Superintendent is responsible for making sure
that the subcontractors perform their work on time and to the standards established by
DR Horton.
SWALE: A swale is similar in purpose to a berm, but it is a depression in the ground. It is
designed to channel rain and irrigation water away from structures and toward sewers and
drains.
TACK STRIPS: The devices between the flooring and carpeting that are used to hold wallto-wall carpeting in place.
THERMOSTAT: The wall-mounted device that controls the heating and air conditioning
units is a thermostat. By cycling the heating or air conditioning units on and off, it will
maintain a desired temperature in the home.
VITREOUS CHINA: The kiln-fired, pottery material that is used in most toilet bowls and
tanks. It is very durable and impervious to water but can be broken by sharp blows from
hard objects.
WARP: Shape distorted by twisting, especially in too rapidly dried wood.
WEEP HOLES: Small holes in door, masonry and window frames that allow water to drain
away are called weep holes. They should be kept free of dirt and debris.
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Warranty Procedures
DR Horton Limited Warranty
DR Horton warrants that each home has been constructed with materials
and workmanship of a quality that meets or exceeds industry standards.
DR Horton Homes warrants your home for a period of one year from the date of closing
your home. This warranty is limited to repairs and/or replacements that are necessary as a
result of defective workmanship or materials. DR Horton will make any necessary repairs
and/or replacements under such warranty provided that the DR Horton Customer Service
Department has received written notice of such claim within the one year period described
above.
In the first year of ownership, DR Horton will assist you in the warranty of your appliances.
In the event you have a problem, please contact our Customer Service Department
(in writing), and we will ascertain the origin of the problem. After our assessment,
we will instruct you on who to call (manufacturer) to correct the problem or deficiency.
If a problem occurs after the first year of ownership, please refer to
“Manufacturer Service” in the “Appliances” section of this manual on Page 40 for further
instruction.
Buyer’s rights and DR Horton obligations under this warranty are limited to repair
and/or replacement.
Without limiting the foregoing, this one year limited warranty is subject to, and
limited by,
the same Conditions, Exclusions, and Warranty Standards as set forth in your Ten
Year Limited Warranty booklet (“Ten Year Limited Warranty”) issued by Residential
Warranty Corporation (RWC). A sample of your RWC Warranty booklet is enclosed in
this manual.
DR Horton reserves the right to make repairs or correct any defects for which it is
responsible according to the terms stipulated in this warranty at the time and in the manner
deemed most advisable by the company.
As mentioned in the Conditions, Exclusions and Warranty Standards, your DR Horton
Limited Warranty does not cover repair or replacement due to negligence or improper
maintenance. Please refer to the “Use and Care of Your Home” section of this manual
beginning on Page 35 for a discussion of home maintenance.
Page17
14
Warranty Procedures
This one year limited warranty shall NOT apply to any defects caused by, or arising
from, moving into the home, climactic conditions, normal characteristics of certain
building materials, expansion, contraction, moisture, humidity or any damage
resulting from negligence, improper maintenance or abnormal use.
Ten Year Limited Warranty
In addition to the DR Horton Limited Warranty, your new home is also protected by a ten
year warranty (referenced above as the Ten Year Limited Warranty) issued by Residential
Warranty Corperation (RWC). A sample of your RWC Ten Year Warranty Booklet is enclosed
in the Front pocket section of this manual. A validation sticker to activate your Ten Year
Limited Warranty will be mailed to you within 10 weeks after closing of your home. If for any
reason you do not receive your validation sticker please contact the enrollment
department at Residential Warranty Corporation (RWC) at 1-800-445-8173.
The Ten Year Limited Warranty provides three separate warranty coverages — certain
items are covered under a one year limited warranty, others are covered under a two year
limited warranty and still others are covered under a ten year limited warranty. Please
refer to your Ten Year Limited Warranty booklet.
Warrant Procedures
Please call our Customer Service Department at 817-230-0800 if you have any questions after
you have reviewed the Ten Year Limited Warranty booklet.
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How to Request Customer Service
• Normal Procedures
In order to assure quality, efficient service, and so that we (and you) may maintain a
complete file on your property, requests for service must be submitted in writing. To
submit a request or service, please fill out completely the Customer Service Request Form,
an example of which is included on Page 29 of this section, or go to our web site and
complete the request online. Please be sure to include a description of the work
requested and its location in your home. For example, please indicate the room, the
location in the room and a general description of the problem. If you have questions
pertaining to this procedure, please call our Customer Service Department (see phone
number below). Mail or fax your written request for service to:
Customer Service Department
DR Horton America’s Builder
6751 N. Freeway
Fort Worth, Texas 76131
(817) 230-0800
(817) 230-0885 fax
www.drhorton.com
Warranty Procedures
In order for our service program to operate at maximum efficiency, as well as for your
own convenience, we suggest that you wait sixty (60) days after closing before
submitting any warranty lists. This allows you sufficient time to become settled into
your new home and thoroughly examine all components. In the event you feel a part
of your home is being damaged as a result of a defect, please report it to us immediately.
Warranty repairs will be scheduled for completion within thirty (30) days of our receipt
of your written request. Occasionally, due to circumstances beyond our control, this
process may take more than thirty (30) days. Delays can be caused by shortages of
materials, back ordered parts, labor problems, weather and/or scheduling conflicts.
We then ask that yor next request be submitted, in writing, at your sixth (6) month
and that your year end report be submitted, in writing, near the end of your eleventh
(11) month. We will be happy to discuss any maintenance question you have when
meeting with you to review your year end report.
When we receive your request for service, we will make a determination whether the
item is covered by the DR Horton Limited Warranty, the Ten Year Limited Warranty, the
manufacturer or if it is the homeowner’s responsibility.
Typically we will inspect the problem so that we have a complete understanding of the
request. Customer Service appointments are available Monday through
Friday from 8:00 a.m. to 4:00 p.m.
Building industry standards will be used to select the materials and the workmanship
practices that are employed in warranty service repairs and replacements.
Page 16
19
We will not be responsible for expenses, including lost wages and materials, which you
incur for work that is done by others. Our Customer Service advisors do not have
permission to authorize repair work done by others, and they do not have the
authority to extend or alter your D.R. Horton Limited Warranty or your Ten Year Limited
Warranty.
We take pride in the subcontractors who have been selected by DR Horton. If you are
dissatisfied with the quality of work or the level of professionalism displayed by one of
our subcontractors, please contact our Customer Service Department at 817-230-0800
immediately. Your comments help us to maintain the high level of service that you
deserve.
• Emergency Service
Emergency situations, as defined by the limited warranty, include the following:
• Total loss of heating or air conditioning during extreme weather conditions.
• Total loss of electricity. (Check with the utility company prior to reporting this
circumstance to DR Horton or an electrician.)
• Plumbing leak that requires the entire water supply to be shut off or causes
damage to the home or its contents.
• Total loss of water. (Again, check with your water company to determine if there
is a general outage in your area).
• Gas leak. (Contact your utility company or a plumber if the leak is at the furnace
or water heater supply lines.).
Warrant Procedures
• Electrical problem that is a fire hazard or a source of danger.
• A total stoppage of the plumbing drain system (e.g., the main sewer line is
clogged making it impossible to utilize the plumbing system in your home).
• Any other problem that, without immediate correction and precautionary
measures, creates a potential for bodily harm that cannot be reasonably avoided.
In case of an emergency, your first step should be to protect your family from harm.
Once you are sure of their safety, and if your safety will not be jeopardized, you
should take steps to correct or lessen the effects of the emergency.
Damage from a water leak can be minimized by turning off the water to a particular fixture
or turning off the water main to your home. The water main shut-off valve is located at the
water meter box which is generally located at the property line. Please refer to the
“Plumbing” section of this manual on Page 69 for further discussion of the water shut-off
locations.
20
Page 17
In case of an emergency, please call the Customer Service Department at
817-230-0800 Monday through Friday from 8:00 a.m. to 5:00 p.m. For emergencies
only, (on weekends and after 5:00 p.m. on weekdays), please call the applicable tradesman
to assist you via your direct service vendor call list.
Do not delay in reporting an emergency. Subsequent damage caused by a delay in
reporting an emergency will not be the responsibility of DR Horton. Damage to personal
property is not covered by the DR Horton Limited Warranty or the Ten Year Limited
Warranty.
If your situation does not fall within the emergency guidelines, please use the procedures
outlined beginning on Page 19 for requesting routine warranty service.
Warranty Procedures
Page 18
21
EMERGENCY
EMERGENCYSERVICE
SERVICENUMBERS
NUMBERS
VENDOR
PHONE #
VENDOR
PLUMBING
PLUMBING
Airco
Plumbing
Air Co
Hammer
Plumbing
Carti’s Plumbing
lL&&SSPlumbing
Plumbing
Tri-Com Plumbing
ELECTRICAL
Double Eagle
J W Electric
ELECTRICAL
HVAC
HVAC
APPLIANCES
APPLIANCES
FLOORING
(carpet, wood, vinyl, & tile)
FLOORING
(carpet, wood,&vinyl,
& tile)
LANDSCAPING
IRRIGATION
LANDSCAPING & IRRIGATION
Trinity Plumbing
D & M Plumbing
24 HOUR NUMBER
817-590-0088
817-477-9803
972-228-8695
1-877-577-5862
1-877-577-5862
817-546-0276
817-590-0088
817-591-1225
817-999-8779
972-228-8695
1-877-577-5862
1-877-577-5862
817-546-0276
817-485-7575
903-456-8621
817-572-0391
817-795-0858
817-795-0858
J W Electric
C & B Electric
ESP Services - Fort Worth
ESP Services - Dallas
Airtron
Airton
817-275-3505
972-231-6636
972-206-1569
972-206-1569
Whirlpool
866-233-8547
Ext. 2851
Air Co
Flooring Sevices
972-484-3999
Dan's Landscaping & Irrigation
J & K Management
Riverside Irrigation & Landscaping
972-939-4665
817-281-8034
972-647-8398
Garden Design
Riverside Irrigation & Landscaping
214-350-2525
972-647-8398
M K Customer Roofing
SECURITY SYSTEMS
Ranger American of Texas
M K Customer Roofing
817-589-9270
WINDOWS
Action Windor Technology (AWT)
Champion Windows
972-245-1192
972-601-9191
MIRRORS
WINDOWS
OVERHEAD GARAGE DOORS
Glass-Tex
North Texas Glass
Dunn
Rite Glass
Krestmark
817-613-0672
972-445-2600
817-831-4282
214-237-5055
MIRRORS
Glass-Tex
North Texas Glass
Dunn Rite Glass
OVERHEAD GARGAGE DOORS
Overhead Door Company
817-591-1225
888-854-8773
972-245-5777
Overhead Door Company
817-275-3505
972-231-6636
972-276-2117
972-276-2117
817-589-9270
Home Pro
Meritech Windows
817-795-0858
972-790-0707
Warranty Procedures
SECURITY SYSTEMS
817-572-0391
817-795-0858
1-800-432-2737
1-877-435-3287
972-484-3999
General Electric (GE)
Electro
FlooringLux
Services
ROOFING
ROOFING
24 HOUR NUMBER
PHONE #
Dallas
972-416-7100
Fort Worth 817-921-3641
817-613-0672
972-445-2600
817-831-4282
972-416-7100
Dallas
Fort Worth 817-921-3641
Page 19
23
Warranty Procedures
Requesting Warranty Service on the Internet
Step 1: go to www.drhorton.com
Warranty Procedures
Page 20
25
Warranty Procedures
D.R. Horton Homeowner Manual
26
Page 21
***SIXTY (60) DAY***
REQUEST FOR SERVICE
Please send to:
D.R. Horton – Warranty Dept.
6751 North Freeway
Fort Worth, TX 76131
817-230-0885
drhorton.com
Name __________________________________ Address ______________________________________
(No. & Street)
____________________________________ Phone No. ____________ ____________ ____________
(City)
(Zip Code)
(Home)
(Office Mr.)
(Office Mrs.)
NOTE TO HOMEOWNERS:
IT IS REQUIRED THAT YOU, OR YOUR REPRESENTATIVE, BE PRESENT IN THE HOME
WHILE ALL SERVICE WORK IS BEING PERFORMED. ENTRY TO HOME MUST BE PROVIDED
DURING NORMAL WORKING HOURS: 8:00 AM – 4:00 PM MONDAY THROUGH FRIDAY.
ITEM NO.
DESCRIPTION
Warranty Procedures
Warranty Procedures
***SIX (6) MONTH***
REQUEST FOR SERVICE
Please send to:
6751 North Freeway
817-230-0885
drhorton.com
Name __________________________________ Address ______________________________________
(No. & Street)
____________________________________ Phone No. ____________ ____________ ____________
(City)
(Zip Code)
(Home)
(Office Mr.)
(Office Mrs.)
NOTE TO HOMEOWNERS:
ITEM NO.
DESCRIPTION
Warranty Procedures
29
Warranty Procedures
***ELEVEN (11) MONTH***
REQUEST FOR SERVICE
Please send to:
6751 North Freeway
817-230-0885
drhorton.com
Name __________________________________ Address ______________________________________
(No. & Street)
____________________________________ Phone No. ____________ ____________ ____________
(City)
(Zip Code)
(Home)
(Office Mr.)
(Office Mrs.)
NOTE TO HOMEOWNERS:
ITEM NO.
DESCRIPTION
Warranty Procedures
31
Warranty Procedures
Use and Care of Your Home
Your home has been constructed with quality materials and the labor of experienced
craftsmen. Prior to our using any material, it must meet our specifications for quality and
durability. All work is done under our supervision to attain the best possible results.
A home is one of the last hand-built products left in the world. Homebuilding is part art,
part science and hard labor. No two homes, even of the same plan, will be constructed
exactly alike. Once the natural and man-made materials have been assembled, the
components interact with each other and the environment. Although quality materials and
workmanship have been used in your home, this does not mean that it will be free from
care and maintenance. A home, like an automobile, requires care and regular maintenance.
This is essential to providing a quality home for a lifetime. Please refer to the schedule on
Page 37 for maintenance guidelines.
We are proud of the product we build and the neighborhoods in which we build. We strive
to create long lasting value. This cannot be achieved unless you, as the homeowner,
properly maintain your home and all of its components. Periodic maintenance is necessary
because of a number of factors such as normal wear and tear, the inherent characteristics of
the materials used in your home, and normal service required by the mechanical systems.
Natural fluctuations in temperature and humidity can also impact your home.
Many times a minor adjustment or repair done immediately by you saves a more
serious time consuming and sometimes costly repair later. Note also that negligence
of routine maintenance can void applicable limited warranty coverage on all or part
of your home.
We recognize that it is impossible to anticipate and describe every attention that may be
needed for good home care; however, we have covered many important details. The
subjects covered include components of homes we build, listed in alphabetical order. Each
topic includes suggestions for use and care. Some components may be discussed here
which are not present in your home.
Please take time to read the literature provided by the manufacturers of consumer products
and other items in your home. Although much of the information may be familiar to you,
some points may be significantly different from homes you have owned in the past. The
information contained in that material is not repeated here.
Page 25
Use and Care
of Your Home
We make every effort to keep our information current and accurate. However, if any detail
in our discussion conflicts with the manufacturer’s recommendations, the manufacturer’s
recommendations should be followed. Activate specific manufacturer warranties by
completing and mailing the registration cards included with their materials. In some
cases, manufacturer warranties may extend beyond the first year; it is in your best
interest to be familiar with such coverage.
33
By caring for your home attentively, you insure your enjoyment of it for years to come. The
attention provided by each homeowner contributes significantly to the overall desirability
of the community and personal appeal in your home.
While we strive to build a defect free home, we are realistic enough to know that we may
make mistakes or that something in the home may not perform as intended. When either
occurs, we will make the necessary corrections. In support of this commitment, DR Horton
provides you with a one year limited warranty.
Upon receipt of your RWC Ten Year Limited Warranty validation sticker in the mail, we
suggest that you carefully read through this information as well as the service procedures
that are discussed in this section of your manual. If you have any questions regarding the
standards or procedures, please contact our office at 817-230-0800.
Use and Care
of Your Home
For your protection, for accuracy, and for efficient operation of our
service activities, non-emergency items must be reported in writing.
We do not accept reports for routine warranty items over the phone.
34
Page 26
Recommended Homeowner
Maintenance Schedule
Item
Air Filter-HVAC System
Caulking – Exterior
(entrances & windows)
Caulking – Interior (wet areas)
Clothes Dryer Lint Duct & Filter
Condensation Line – HVAC System
Exterior Drainage
Faucet Aerator
Fireplace Flue/Chimney
Front Door Finish
Wood
Metal
Garage Doors
Garbage Disposal
Gutters/Downspouts
HVAC System Check
Plumbing Drains
Range Hood Fan Filter
Screens (doors & windows
Smoke Detectors
Water Heater
Weep Holes
Item
39
Monthly Interval (1 thru 6)
1
Replace
2
Replace
3
Replace
4
Replace
5
Replace
6
Replace
46
Inspect
Inspect
46
75
39
59
71
56
68
Inspect
Inspect
Clean
Inspect
Inspect
Clean
Inspect/Clean
57
70
60
63
69
40
77
75
76
42
Inspect
Clean
Clean
Clean
Clean
Clean
Flush/Clean
Flush/Clean
Clean
Clean
Lubricate
Flush/Clean
Clean
Clean
Clean
Clean
Flush/Clean
Flush/Clean
Inspect/Clean
Clean
Clean
Test
Test
7
Replace
8
Replace
Page
39
Inspect
Inspect
Inspect
Test
Test
Test
Varnish
Clean
Lubricate/Inspect
Flush/Clean
Inspect/Clean
Inspect
Inspect/Clean
Clean
Inspect/Clean
Test
Flush
Inspect/Clean
Monthly Interval (7 thru 12 )
9
Replace
10
Replace
11
Replace
12
Replace
46
Inspect
Inspect
46
75
39
59
71
56
68
Inspect
Inspect
Clean
Inspect
Inspect
Clean
Inspect/Clean
57
70
60
63
69
40
77
75
76
42
Inspect
Inspect
Inspect
Clean
Clean
Clean
Clean
Clean
Flush/Clean
Flush/Clean
Clean
Clean
Lubricate
Flush/Clean
Clean
Clean
Clean
Clean
Flush/Clean
Flush/Clean
Inspect/Clean
Clean
Clean
Test
Test
Inspect
Test
Test
Test
Varnish
Clean
Lubricate/Inspect
Flush/Clean
Inspect/Clean
Inspect
Inspect/Clean
Clean
Inspect/Clean
Test
Flush
Inspect/Clean
35
Page 27
Use and Care
of Your Home
Air Filter-HVAC System
Caulking – Exterior
(entrances & windows)
Caulking – Interior (wet areas)
Clothes Dryer Lint Duct & Filter
Condensation Line – HVAC System
Exterior Drainage
Faucet Aerator
Fireplace Flue/Chimney
Front Door Finish
Wood
Metal
Garage Doors
Garbage Disposal
Gutters/Downspouts
HVAC System Check
Plumbing Drains
Range Hood Fan Filter
Screens (doors & windows)
Smoke Detectors
Water Heater
Weep Holes
Page
Air Conditioning
Since the air conditioning is combined with the heating system, the maintenance suggested
for your furnace should be followed. In addition, the manufacturer’s maintenance
suggestions should be reviewed and followed.
Air conditioning can add much to the comfort of your home, but it can be used improperly
or inefficiently, resulting in wasted energy and frustrations. These hints and suggestions are
provided to help you maximize your air conditioning system.
Whole House System
To fully and efficiently utilize your air conditioning system, you must understand that it is a
total, whole-house system. The air conditioner unit is the mechanism in your home that
produces cooler air. The air conditioning system involves everything inside your home
including, for example, drapes and windows.
Closed System
Your home air conditioning is a closed system, which means that the interior air is
continually recycled and cooled until the desired air temperature is reached. Warm outside
air disrupts the system and makes cooling impossible. Therefore, you should keep all
windows closed. The heat from the sun shining in through windows with open drapes is
intense enough to overcome the cooling effect of the air conditioning unit. For best results,
close the drapes on these windows. Your air conditioning design also contemplates that all
interior doors should remain open for air circulation.
Time
Time is of paramount importance in your expectations of an air conditioning system. Unlike
a light bulb which reacts instantly when you turn on a switch, the air conditioning unit only
begins a process when you set a thermostat.
For example, if you come home at 6:00 p.m. on a day when the temperature has reached
90˚, and then set your thermostat to 75˚, the air conditioning unit will begin cooling, but
will take much longer to reach the desired temperature. During the entire day, the sun has
been heating not only the air in the home, but the walls, the carpet and the furniture.
At 6:00 p.m. the air conditioning units starts cooling the air, but the walls, carpet and
furniture release heat and nullify this cooling. By the time the air conditioning unit has
cooled the walls, carpet and furniture; you may well have lost patience.
Use and Care
of Your Home
Evening Cooling
If evening cooling is your primary goal, set the thermostat at a moderate temperature in the
morning while the house is cooler, allowing the system to maintain the cooler temperature
throughout the day.
The temperature setting may then be lowered slightly when you arrive home, with better
results. Setting the thermostat at 60˚ will not cool the home any faster and can result in the
unit “freezing up” and not performing at all. Extended usage under these conditions can
damage the unit.
36
Page 28
Air Conditioning (cont.)
Adjust Vents
You will find it advantageous to adjust the cooling vents to maximize air flow to occupied
parts of the home. Likewise, when the seasons change, it will probably be necessary to readjust them for comfortable heating.
Humidifier
If a humidifier is installed on the furnace system, turn it off when you use the air
conditioning; otherwise, the additional moisture can cause a freeze-up of the cooling
system.
Homeowner General Maintenance
The following suggestions are intended to assist you in getting the maximum usage and
enjoyment from your heating and air conditioning system. We recommend that air filters be
changed every thirty (30) days or as needed. In areas with heavy dust, more frequent changes
may be in order. Fresh filters can significantly reduce operating costs and will prolong the life
of your system. You must place all panels back securely in their place or the system will
not operate properly or not at all.
While using your air conditioning system, every sixty (60) days pour one cup of bleach down
the condensate line to kill any algae that may grow on the inside of the drain line. This keeps
the condensate line free from obstruction and minimizes the chances of it backing into your
home.
DR Horton recommends an inspection by a heating professional every year. Check the
operation of your system well in advance of peak operating seasons. Notify the appropriate
subcontractor of problems before seasonal service demands are the greatest.
Keep all vents and registers clean and free of dust, cobwebs and debris. Keep plants and grass
trimmed well away from the outdoor unit and also from the opening end of the
condensation line extending from the exterior of your home.
If any panels on the face of your furnace unit are removed for any reason, be sure they are
securely and correctly returned to their proper positions; otherwise the system will not
properly function.
Non-Emergency
Lack of air conditioning service is not an emergency unless we are experiencing extreme
weather conditions. Problems will be handled by the heating and air conditioning contractor
in the order received.
Page 37
29
Use and Care
of Your Home
Freon or Coolant
The outside temperature must be 70˚ or higher for freon or coolant to be added to the
system.
Air Conditioning (cont.)
Service Calls
All questions and requests for warranty service on your heating and air conditioning system
should be directed to our Customer Service Department at (817)230-0800. Even after your
DR Horton Limited Warranty expires, we suggest that you continue to contact your
original contractor.
Compressor
It is important to maintain the air conditioning compressor in a level condition. Failure to
do so may cause the unit to malfunction.
Insufficient Cooling
Please refer to the Conditions, Exclusions and Warranty Standards set forth in your Ten Year
Limited Warranty booklet.
Alarm System
Homeowner Use and Maintenance Guidelines
If your home’s features include an alarm system, at the Introduction to your home, your
Builder will show you the temporary alarm code that arms/disarms the system and also how
to change the temporary code. We recommend that you call the alarm company listed on
your Direct Service Vendors List and arrange for their representative to come to your home
and give you a thorough orientation on the alarm system.
The alarm system will sound a siren mounted on your home. It is not monitored by a
security service. You may wish to contract with a security company to provide monitoring
service. The contractor who installed your system can also provide monitoring service.
If your home’s features included prewire only for an alarm system, you may arrange for
equipment and monitoring if you desire. The alarm company that prewired your home is
listed on your Direct Service Vendors List. They will not locate covered up wires for other
alarm companies.
DR Horton Limited Warranty Guidelines
Call the alarm company listed on the Direct Service Vendors List for any warrantable repairs
to the wiring or equipment they installed. The equipment is warranted for one year from
date of closing and the wiring for two years.
Appliances
Use and Care
of Your Home
Read and follow all manufacturer requirements for each appliance in your home.
Manufacturer Service
If a problem arises with an appliance after the one year limited warranty period with DR
Horton, call the Customer Service Department number listed in the manufacturer’s
warranty booklet. When reporting warranty items to the appliance manufacturer,
be prepared to supply the following:
Page 30
38
Appliances (cont.)
•
the date of purchase (closing date)
•
the serial number and model number (found on a metal plate on the side or
bottom of each appliance)
•
a description of the problem.
Registration
Mail warranty registration cards directly to the manufacturer.
Appliance Warranties
All appliance warranties are assigned to you at the closing. The appliances are warranted
directly to you in accordance with the terms and conditions of the written warranties
supplied by their manufacturers.
Attic Access
The attic space is not intended for storage (excessive weight could jeopardize the integrity
of the structural/trusses and void your warranty). Access is provided for purposes of
maintaining mechanical equipment that may traverse the attic space. When performing any
needed tasks in the attic, caution should be used not to step off wooden members onto the
drywall. This can result in personal injury and/or damage to the ceiling below. Such injury
or damage is not covered by your limited warranty.
Fixture Finishes
Fixtures finishes such as plumbing hardware, towel rings and bars, door knobs and exterior
light fixtures are factory treated with a clear protective coating, electrostatically applied, to
provide beauty and durability.
Atmospheric conditions, direct sunlight, caustic agents (such as paints) or scratches from
contact with sharp objects may cause the protective coating to crack or peel, exposing the
natural metal and resulting in spotting and discoloration.
Cleaning
Initial care for these products requires only periodic cleaning with a mild, non-abrasive soap
and buffing with a soft cloth.
Tarnish
Brass, like sterling silver, will gradually tarnish and eventually take on an antique
appearance.
Page 39
31
Use and Care
of Your Home
Corrosion
Water with a high mineral content is corrosive to any metals, coated or solid. Corrosion
damage to the external surfaces or internal workings of plumbing fixtures is normal when
exposed to water with high mineral content.
Brick
Brick is one of the most durable and lowest maintenance finishes for a home’s exterior.
Pointing Up
After several years, face brick may require pointing up (repairing the mortar between the
bricks). Otherwise, no regular maintenance is required.
Weep Holes
You may notice small openings in the mortar along the lower row of bricks. This allows
moisture to escape if any has accumulated behind the brick. Do not fill these weep holes or
permit landscaping materials to cover them.
Settlement Cracks
Settlement cracks are common and should be expected within certain tolerances in bricks
and mortar joints.
Color Variations
If any repairs or changes are made to your brick, variations in the color of the brick and/or
mortar may result.
Cabinets
Cleaning
Products such as lemon oil, Liquid Gold and Old English Furniture Polish and Scratch Cover
are suggested for caring for wood finish cabinets. Follow container directions. Use such
products a maximum of once a month so as to avoid excessive build-up. Stay away using
from paraffin-based spray waxes or washing cabinets with water as both of these items will
damage the luster of the finish.
Hinges
If hinges catch or drawer glides become sluggish, a small amount of silicone lubricant will
improve their performance.
Moisture
Damage to cabinet surfaces and warping can be caused by operating appliances that
generate large amounts of moisture — such as a crock pot. When operating such
appliances, place them in a location that is not directly under a cabinet. While cooking food
on your stove, be sure to turn on the vent hood.
Use and Care
of Your Home
Separations
Gaps which develop between cabinets and the ceiling, or cabinets and walls, are normal and
may be corrected by caulking (and paint touch up, if applicable).
Warping
Exposure to extreme temperature, humidity changes, or moisture may cause warping of
cabinet doors and drawer fronts.
40
Page 32
Cabinets (cont.)
Wood Grain
Readily noticeable variations in wood grain and color are expected and are normal in all
style selections.
Carpet
Cleaning
You can add years to the life of carpeting with regular care. Carpet wears out because of foot
traffic and dirt particles that become trampled deep into the pile beyond the suction of the
vacuum.
The dirt particles wear down the fibers like sandpaper and dull the carpet. The most
important thing you can do to protect your carpet is to vacuum it frequently.
Use and Care
of Your Home
Page 41
33
Carpet (cont.)
Vacuum twice each week lightly and once a week thoroughly. Heavy traffic areas may require
more frequent cleaning. A light vacuuming is three passes; a thorough job may need seven
passes. A vacuum cleaner with a beater-bar agitates the pile and is more effective in bringing
dirt to the surface for easy removal.
Vacuuming high traffic areas daily helps keep them clean and maintains the upright position
of the nap. Wipe spills and clean stains immediately. For best results, blot or dab any spill
or stain; avoid rubbing. Test stain removers on an “out of the way” area of the carpet, such
as in a closet, to check for any undesirable effects. Have your carpet professionally cleaned
regularly, usually once a year.
Some problem conditions that may occur with your new carpet and our suggested remedies
are presented below.
Burns
Take care of any kind of burn immediately. First nip off the darkened fibers. Then use soap
less cleaner and sponge with water. If the burn is extensive, talk with a professional about
replacing the damaged area.
Candle Ash
Burning scented candles or oil lamps produces ash that gets distributed throughout your
home by the central A/C and Heating system. This is especially noticeable on light colored
carpet when furniture is moved.
Crushing
Furniture and traffic may crush a carpet’s pile fibers. Frequent vacuuming in high-traffic
areas and glides or cups under heavy pieces of furniture can help prevent this. Rotating
your furniture to change the traffic pattern in a room promotes more even wear. Some
carpets resist matting and crushing because of their level of fiber, but this does not imply or
guarantee that no matting or crushing will occur. Heavy traffic areas such as halls and
stairways are more susceptible to wear and crushing. This is considered normal wear.
Use and Care
of Your Home
Fading
Science has yet to develop a color that will not fade with time. All carpets will slowly lose
some color due to natural and artificial forces in the environment. You can delay this
process by frequently removing soil with vacuuming, regularly changing air filters in heating
and air conditioning systems, keeping humidity and room temperature from getting too
high, and reducing sunlight exposure with window coverings.
Filtration
If interior doors are kept closed while the air conditioning is operating, air circulation from
the closed room flows through the small space at the bottom of the door. This forces the air
over the carpet fibers, which in turn act as a filter, catching particulate pollution. Over time,
a noticeable stain develops at the threshold.
42
Page 34
Carpet (cont.)
Fuzzing
In loop carpets, fibers may break. Simply clip the excess fibers. If it continues, call a
professional.
Pilling
Pills or small balls of fiber can appear on you carpet, depending on the type of carpet fiber
and the type of traffic. If this occurs, clip off the pills. If they cover a large area, seek
professional advice.
Rippling
With wall-to-wall carpeting, high humidity may cause rippling. If the carpet remains rippled
after the humidity has left, have a professional restretch the carpeting.
Seams
Carpet usually comes in 12-foot widths, making seams necessary in most rooms. Visible
seams is not a defect unless they have been improperly made or unless the material has a
defect, making the seam appear more pronounced than normal. The more dense and
uniform the carpet texture, the more visible the seams will be. Carpet styles with low, tight
naps result in the most visible seams. Seams are never more visible than when the carpet is
first installed. Usually with time, use, and vacuuming the seams become less visible. You can
see examples of how carpet seams diminish after they have been vacuumed and have
experienced traffic in the model homes.
Shading
Shading is an inherent quality of fine-cut pile carpets. Household traffic causes pile fibers to
assume different angles; as a result, the carpet appears darker and lighter in these areas. A
good vacuuming, which makes the pile all go in the same direction, provides a temporary
remedy.
Shedding
New carpeting, especially pile, sheds bits of fiber for a period of time. Eventually these loose
fibers are removed by vacuuming. Shedding usually occurs more with wool carpeting than
with nylon or other synthetics. You should check your vacuum cleaner bags frequently in
the first few months after moving in.
Snags
Sharp-edged objects can grab or snag the carpet fiber. When this occurs, cut off the snag. If
the snag is especially large, call a professional.
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Use and Care
of Your Home
Sprouting
Occasionally you may find small tufts of fiber sprouting above carpet surface. Simply use
scissors to cut off the sprout. Do not attempt to pull it, because other fibers will come out
in the process.
Carpet (cont.)
Stains
No carpet is stain proof. Although your carpet manufacturer designates your carpet as stainresistant, some substances may still cause permanent staining. These include hair dyes, shoe
polish, paints, and India ink. Some substances destroy or change the color of carpets,
including bleaches, acne medications, drain cleaners, plant food, insecticides, and food or
beverages with strongly colored natural dyes as found in some brands of mustard and
herbal tea.
Refer to your care and maintenance brochures for recommended cleaning procedures for
your particular fiber. Pretest any spot-removal solution in an inconspicuous area before
using it in a large area. Apply several drops of the solution, hold a white tissue on the area,
and count to ten. Examine both tissue and carpet for dye transfer and check for carpet
damage.
Caulking
Time and weather will shrink caulking and dry it out so that it no longer provides a good
seal against moisture and air infiltration. As a matter of routine maintenance, check the
caulking and make repairs as needed. Caulking compounds and dispenser guns are
available at hardware stores. Recaulking is a routine homeowner maintenance item.
Latex Caulk
Latex caulk is appropriate for an area that requires painting.
Silicone Caulk
Caulking that contains silicone will not accept paint but works best where water is present
(e.g., where the tub meets the tile or a sink meets the countertop).
Wet Areas
Homeowner maintenance of caulking around tubs and showers (especially at joints with
protective wall coverings such as tile or marble panels) is absolutely necessary to prevent
damage to wood and other materials behind and below these wet areas.
Ceramic Tile
Use and Care
of Your Home
Cleaning
The ceramic tile installed on walls, floors or countertops in your home may be washed with
any non- abrasive soap or detergent; abrasive cleansers will dull the finish.
Ceramic tile floors are one of the easiest floor coverings to maintain. Simply vacuum as
needed. Occasionally wet mopping with warm water may be appropriate. Avoid adding
detergent to the water. If you feel a cleaning agent is required, use a mild solution of warm
water and dishwashing liquid. Rinse thoroughly.
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Ceramic Tile (cont.)
Grout Discoloration
Grout that becomes yellowed or stained can be cleaned with a fiber brush, cleanser and
water. Grout cleansers and whiteners are available at most hardware stores. Also, be careful
what you use to clean the flooring; it may have a tendency to stain the grout since it is not
sealed
Separations
Expect slight separations to occur in the grout between tiles. These slight separations in the
grout are commonly due to normal shrinkage conditions. This grout is for decorative
purposes only; it does not hold the tile in place. Cracks in the grout can be filled by using
“tub caulk” or premixed grout that can be purchased from flooring or hardware stores.
Follow package directions. This maintenance is important to protect the underlying surface
from water damage.
Sealing Grout
Sealing grout is a homeowner’s decision. Once sealed, ongoing homeowner maintenance
of that seal will be necessary. Please be aware that sealing grout will void the warranty
coverage on such grout.
Concrete
Foundation
The foundation of your home has been designed and installed in accordance with the
recommendations of our consulting engineer. The foundation is concrete with steel
reinforcing rods and cables. Even though the foundation has been designed by an engineer
and constructed in accordance with engineering requirements, cracks can still develop.
Unless there is water seepage coming through such a crack, it is most likely a surface crack
and will not be detrimental to the structural integrity of your home. If a crack develops in a
foundation that allows water to seep through, please submit a Customer Service Request
Form.
By maintaining good drainage, your home’s foundation is protected as well as the concrete
flatwork (e.g., porch, patio, driveway, sidewalks, entry walks, etc.).
Flatwork
To properly care for your exterior concrete, always be aware of areas where water is
collecting and fill these in. Do not allow downspouts to drain in such a way that the water
can get under the concrete.
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Use and Care
of Your Home
Cracks
Although we use accepted construction procedures for the installation of concrete flatwork,
this does not guarantee there will be no cracking. Due to normal expansion and
contraction, some cracking in concrete occurs in almost all homes. Cracks do not mean that
your foundation or flatwork is not operating properly. Most cracks are not covered by the
Concrete (cont.)
limited homeowner warranty. Repairs can be made by sealing the crack. Concrete is not
replaced due to cracking.
By maintaining good drainage away from your home, you are protecting your home’s
foundation. Maintenance of drainage away from all concrete slabs will minimize cracking
and other forms of movement.
Expansion Joints
Expansion joints have been used to help control expansion; however, concrete is also
susceptible to shrinking. If the concrete shrinks, moisture can penetrate underneath the
concrete and lift the expansion joint. If this occurs, the gap can be filled with a gray silicone
sealant, which can be purchased at most hardware stores.
Heavy Vehicles
Do not permit heavy vehicles (e.g., moving vans, concrete trucks, etc.) to drive on your
concrete flatwork. This concrete is not intended to bear the weight of these types of
vehicles.
Spalling
Repeated hosing of concrete for cleaning animal urine, radiator overflow, fertilizer, ice
melting agents and/or road salts are some of the causes of spalling (e.g., chipping or
flaking). DR Horton is not responsible for the repair of spalling.
Cleaning of the garage floor by hosing can also cause settling and increase soil movement
by allowing water to penetrate any existing cracks. DR Horton will not be responsible for
repairs needed due to such action.
Sweeping/Cleaning
Do not wash patios, porches, drives, etc. with cold water from an outside faucet when
temperatures are extremely high and the hot sun has been shining on the concrete. The
abrupt change in temperature can damage the surface bond of the concrete. Sweeping is
the recommended method of keeping exterior concrete clean. If washing is necessary, do
this when temperatures are moderate.
Use and Care
of Your Home
Settling or Heaving
Excessive settling or heaving (over one inch) should be reported to our Customer Service
Department so that an inspection can be made. Please refer to your warranties to determine
coverage.
Concrete Flatwork
Concrete flatwork is in essence a “floating slab” — it is not attached to your home’s
foundation. The concrete flatwork is not a structural (load bearing) element of your home
and is not covered by warranties covering your home’s foundation. Concrete flatwork will
move due to expansion/contraction of soils on which it rests; cracks in such flatwork are
normal.
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Condensation
Condensation on interior surfaces of the windows and frames is normal and results from
high humidity within the home and low outside temperatures. These conditions are
significantly influenced by family lifestyle. If your home includes a humidifier, closely
observe manufacturer’s directions, especially during periods of cooler temperatures.
Damage to the home’s components, due to condensation moisture, is not covered by
warranty.
Countertops
Always use a cutting board when cutting, chopping, etc. Protect the countertops from heat
and extremely hot pans: if you cannot put your hand on it, do not put it on the countertop.
Do not use countertops as ironing boards and keep cigarettes in an ashtray.
Caulking
The caulking between the countertop and the wall, along the joint at the backsplash (if
applicable) and around the sink may shrink, leaving a slight gap. Maintaining a good seal in
these locations is important to keep moisture from reaching the wood under the laminates
and prevent warping. Refer to the “Caulking” section on Page 36 for maintenance hints for
this condition.
Ceramic Tile Countertops
Ceramic tile countertops are extremely susceptible to damage. Chipping, scratches, and
stained grout are not warranted.
Cleaning
Avoid abrasive cleaners that will damage the luster of the surface.
Corian
Edges should be smooth and even. Where backsplash joints occur at corners, the top edges
should be even within 1/16 inch.
Granite
Cleaning and sealing Recommendations: Your stone countertops are very easy to clean.
Common household products will keep your stone looking beautiful for a long time.
Recommended Cleaners: Soapy Water; Windex; Diluted job master; Any NON-abrasive
cleaner; Use fine steel wool #000 to remove any water or hard food residue
Recommended Sealers: Ceramuseal’s “Silox-8” or equivalent
Don‘t bring utensils and other heavy objects down onto your granite with force, particularly
on its edges as this can cause fracturing or chopping.
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Use and Care
of Your Home
Do keep away from granite sharp objects, harsh chemical cleaners, scourers and acidic
substances such as fruit juices, wine spirits, etc. as these will damage the surface.
Countertops (cont.)
Don’t place hot utensils directly onto the surface in order to protect the surface further
“penetrates” which will have the effect of prevent straining and assist cleaning should be
employed and we list separately our recommendations for correct impregnators. If you take
good care of your granite it could last for hundreds of thousands of years to come!
During the Introduction to your home we confirm that all countertops are in acceptable
condition. We repair noticeable surface damage such as chips, cracks, and scratches noted
on the Intro list. Repair surface damage that occurs during or after your move-in is one of
your home maintenance responsibilities. Notify DR Horton of warrantable conditions via
your 60-day or 11 month list.
Laminates
Laminated countertops will have one or more discernible seams. DR Horton will repair gaps
or differential at the seams that exceed 1/16 inch.
Mats
Rubber drain mats can trap moisture beneath them causing the laminated plastic to warp
and blister. Dry the surface as needed.
Separation from Wall
Separation of countertops from walls, backsplash, and around sinks results from normal
shrinkage of materials. DR Horton will recaulk these areas one time during the materials
and workmanship warranty. Subsequently caulking will be your home maintenance
responsibility.
Standing Water
Never allow liquids to stand on any countertop, particularly at any seam or caulked area as
this can cause damage to underlying materials.
Wax
Wax is not necessary, but can be used to make counters have a shiny appearance.
Also see “Ceramic Tile” on Page 36 of this manual.
Cultured Marble, Tubs and Vanity Tops
Use and Care
of Your Home
Unlike other products for your bath, which have the average life expectancy of a few years,
cultured marble should last for the life of your home if properly maintained. The
maintenance rules are simple and easily followed.
DO:
•
48
Clean your cultured marble with mild, non-abrasive window cleaner such as Windex or
409.
Page 40
Cultured Marble, Tubs and Vanity Tops (cont.)
•
Should a high gloss finish be desired, use a fiberglass boat or car wax or a good furniture
polish. “Gel-Gloss” is cultured marble product available at most major hardware stores.
•
Should you damage your cultured marble, call the marble company listed on the Direct
Service Vendors List.
DO NOT:
•
Clean your cultured marble with anything abrasive (Soft Scrub, Ajax, Zud, etc...).
•
Remove paint or other matter, which has dried on your cultured marble with sharp
objects.
•
Clean or remove fingernail polish with polish remover or any chemical containing
acetone.
•
Place hot objects such as irons directly on the surface of the marble.
Maintenance for Hydro Jet Whirlpool Tub
•
Before turning the pump on, ensure that the water level is at least two (2) inches above
the highest jet. Early activation can cause the pump to burn out and invalidate the
warranty.
•
When adding scent, bubble bath or other products, which produce bubbles, use only
half the amount recommended on the package, as the action of the water will magnify
the bubbles.
•
Every six (6) months to a year, you may desire to clean out the plumbing of your
whirlpool to remove accumulated soaps and oils. Fill the tub with hot water only and
add four (4) scoops of dishwasher detergent such as “Cascade”. Run the whirlpool for
thirty (30) minutes. Drain the tub and refill with cold water only and run the whirlpool
for twenty (20) minutes. Drain and enjoy your whirlpool for another year.
Doors and Locks
The doors installed in your home are wood products subject to the natural characteristics
of wood such as shrinkage and warpage. Due to natural fluctuations of humidity and the
use of forced air furnaces, showers, and dishwashers, and so on, interior doors may require
minor adjustments. Putty, filler, or latex caulk can be used to fill any minor separations that
develop at mitered joints in door trim. Follow with painting.
Bifold/Bipass/Double Doors
Interior doors will sometimes stick or warp due to weather conditions.
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Use and Care
of Your Home
Door Adjustments
Due to normal settling of the home, doors may require minor adjustments for proper fit.
Panels on wood doors will normally expand or shrink due to changes in humidity and
Doors and Locks (cont.)
temperature. It is a homeowner’s responsibility to touch up paint or stain on unfinished
areas resulting from such expansion or contraction.
Exterior Finish
To ensure longer life for your exterior doors, plan to refinish them at least once a year.
Stained exterior doors with clear finishes tend to weather faster than a painted door. Treat
the finish with a wood preserver (such as Old English) quarterly to preserve the varnish and
prevent the door from drying and cracking. Reseal the stained exterior doors whenever the
finish begins cracking or crazing.
Failure to Latch
If a door will not latch due to minor settling, this can be corrected by adjusting the opening
in the jamb for the latch plate (remortising) and raising or lowering the plate accordingly.
Hinges
A squeaky door hinge can be remedied by removing the hinge pin and applying a silicone
lubricant. Do not use oil as it can gum up; graphite works as a lubricant but can create a
gray smudge on the door or floor covering beneath the hinge if too much is applied.
Keys
Keep a duplicate privacy lock key where children cannot reach it in the event a youngster
locks himself/herself in a room. The top edge of the door casing is often used as a place to
keep the key. Some types of privacy locks can be opened with a small screwdriver or
similarly shaped device.
Locks
Lubricate door locks with graphite or other waterproof lubricant. Avoid oil as it will gum up.
Slamming
Slamming doors can damage both doors and jambs, and can even cause cracking in walls.
Teach children not to hang on the doorknob and swing back and forth. This can work
hardware loose and cause the door to sag.
Use and Care
of Your Home
Sticking
The most common cause of a sticking door is the natural expansion of lumber due to
changes in humidity. When sticking is due to swelling during a damp season, do not plane
the door unless it continues to stick after the weather changes. Use sandpaper to smooth
the door. Be certain to repaint the area of the door where it was sanded to seal against
moisture.
Before planing a door due to sticking, try two other steps — first, apply either a paste wax,
light coat of paraffin, or candle wax to the sticking surface; or second, tighten the screws
that hold the door jamb or door frame.
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Doors and Locks (cont.)
Warping
If a door warps slightly, keep it closed as much as possible; this often helps return it to
normal.
Weather Stripping
Weather stripping and exterior door thresholds occasionally require adjustment or
replacement.
Drywall
Slight cracking, nail “pops” or seams may become visible in walls and ceilings. These are
caused by the normal shrinkage of the wood, drying of the latex based materials used in
drywall application (paint), and normal deflection of joists to which the drywall is attached.
Repairs
Most drywall repairs can be easily made. This work is best done when the room is to be
redecorated. To correct a nail pop, reset the nail with a hammer and punch. Cover it with
spackle, which is available at paint and hardware stores. Apply two or three thin coats. When
it is dry, sand the surface with fine grain sandpaper, texture and repaint. Indentations caused
by sharp objects can be filled with spackle in the same manner. Hairline cracks can be
repaired with a coat of paint; slightly larger cracks can be repaired with spackle or caulk and
repainting.
Electrical
The master control panel located by the electric meter contains the electrical breakers for
your home. The control panel includes a main shut-off that controls all the electrical power
to the home. Be certain you are familiar with the location of the master control panel and
sub panel.
Each breaker is marked to help you identify which breaker is connected to which major
appliance, outlet or other service. Should a failure occur in any part of your home, always
check the breakers in the panel boxes first.
Breakers
Circuit breakers have three positions — on, off and tripped. When a circuit breaker trips, it
must first be turned off before it can be turned on. Switching the breaker directly from the
tripped position to the on position will not restore service.
Breaker Tripping
Breakers will often trip due to overloads caused by plugging too many appliances into the
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Use and Care
of Your Home
Outlets
If an outlet is not working, check first to see if it is one that is controlled by a wall switch or
a ground fault interrupter circuit (GFIC).
Electrical (cont.)
circuit, a worn cord, a defective item or operating an appliance with too high of a voltage
requirement for the circuit. The starting up of an electric motor can also trip a breaker. If
any circuit trips repeatedly, unplug all items connected to it and reset. If it trips when
nothing is connected to it, an electrician is needed. If the circuit remains on, one of the
items that was unplugged is defective and requires repair or replacement.
Buzzing
Fluorescent fixtures use transformer action to operate them. This action sometimes causes
a “buzzing” sound.
Flickering Lights
Any flickering of an individual light other than fluorescent lights should be reported to the
electrical subvendor. In the event all of your lights are flickering repeatedly, please contact
your local utility provider.
GFIC (Ground Fault Interrupt Circuit)
GFIC receptacles have a built-in element that senses fluctuations in power. Quite simply, the
GFIC is an indoor circuit breaker. Installation of these receptacles is required by building
codes in the bathrooms, kitchen, outside and garage (areas where an individual can come
into contact with water while holding an electrical appliance or tool). Heavy appliances
such as refrigerators, freezers or power tools will trip the GFIC breaker. Do not plug a
refrigerator or food freezer into a GFIC controlled outlet because it is likely that the GFIC
will trip and ruin the contents.
Each GFIC receptacle has a test and reset button. Once each month press the test button.
This will trip the circuit. To return service, press the reset button. If a GFIC breaker trips
during normal usage, it may be an indication of a faulty appliance and some investigation is
in order. Please remember that one GFIC breaker can control up to three or four outlets.
Grounded System
Your electrical system is a three-wire grounded system. Never remove the bare wire that
connects to the box or device.
Use and Care
of Your Home
Light Bulbs
You are responsible for replacing any burned out bulbs other than those noted on the walk
through list.
Light Fixtures
Some fixtures have an on/off switch located on the fixture. If a hanging light fixture does not
work, make sure the switch is on. If your fixture does not have a switch, reset any tripped
circuit breakers.
If a luminous light fixture does not work, make sure all fluorescent bulbs are installed
properly. Adjust any tubes that are flickering or buzzing. Check wall switches, circuit
breakers and GFIC breakers.
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Electrical (cont.)
Modifications
Do not tamper with or add to your electrical system. For any modification that is needed,
contact the electrical contractor that is listed on your “Emergency Phone List” list on
Page 19 of this manual.
Power Surges
Power surges can result in damages to sensitive electronic equipment such as televisions,
alarm systems, computers and the like. DR Horton does not warrant against damages
caused by power surges and recommends you install surge protectors (available at retail
stores) for added protection.
Unused Outlets
If there are small children in your home, install safety plugs to cover unused outlets. This
also minimizes air infiltration that can sometimes occur with these outlets. Teach children
never to touch electrical outlets, sockets or fixtures.
Underground Cables
In areas with underground utilities, check the location of buried service by contacting your
local utility service. In most cases, wires run in a straight line from the service panel to the
nearest public utility pad. Maintain positive drainage around the foundation to protect this
service.
Expansion and Contraction
All building materials are subject to expansion and contraction caused by changes in
temperature and humidity. Dissimilar materials expand or contract at different rates. This
movement results in separation between materials, particularly dissimilar ones. The effects
can be seen in small cracks in drywall and paint, especially where moldings meet drywall,
at mitered corners, where tile grout meets the tub or sink and so on. This can be alarming
to an uninformed homeowner, but, in fact, it is very normal, especially in the Houston area
known for common fluctuations in temperature and humidity.
Shrinkage of the wooden members of your home is also inevitable and occurs in every new
home. Although this is most noticeable during the first year, it may continue beyond that
time. In most cases, paint and caulking is all that is needed to conceal this minor evidence
of a natural phenomenon. Properly installed caulking will shrink and must be maintained
by the homeowner.
This type of expansion and contraction is also applicable to the masonry and concrete
portions of your home.
A fireplace can be an excellent way to create a warm, cozy atmosphere. However, without
sufficient information, your use of the fireplace can result in heat (and dollars) being
wasted. To help prevent this, consider the following facts and suggestions.
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Use and Care
of Your Home
Fireplaces
Fireplaces (cont.)
Burning a fire should be looked upon as a luxury, adding much to the atmosphere but just
a little heat to the home. About 10 percent of the heat produced by a fire is radiated into
the home. As a fire burns, it draws warm air from the house for combustion. This means
you pay to heat the air in your home and the fireplace then uses it to burn, sending 90
percent of the resulting heat up the chimney.
Ordinarily the air used by the fireplace for combustion is replaced with cold outside air that
is drawn in through cracks around doors and windows. However, your home is constructed
tightly and this occurs at a minimal rate. A fresh air vent has been installed to provide it with
combustion air and reduce the amount of heated air the fire draws from your home. Open
this vent prior to starting the fire as you do the damper.
When not in use, the damper and the fresh air vent should be closed. Leaving it open is
equivalent to having an open window in your home. If the fire is still burning, but you are
finished enjoying it, use glass doors to prevent heated air from being drawn up the chimney
until your damper can be closed.
One caution on the use of glass doors — do not close them over a roaring fire, especially if
you are burning hard woods (e.g., oak or hickory) because the fire could break the glass.
Also, when closing the doors over a burning fire, open the mesh screens first. This prevents
excessive heat build-up on the mesh, which might result in warping or discoloration.
Your objective in building a fire should be a clean, steady, slow-burning fire. Always begin
with a small fire first to allow the components of the fireplace to heat up slowly. Failure to
do so may damage the fireplace and can void the warranty. Any logs six inches in diameter
or larger should be split. Do not burn trash in the fireplace and never use any type of liquid
fire starter.
Old ashes and coals should be removed from under the grate when completely cool. A light
layer is desirable as an insulator and will help to reflect heat.
Chimney Flues
The timing on having your chimney cleaned is determined by the way you use your fireplace
and the type of wood you burn. Heavy use with soft woods or improperly seasoned woods
will result in the need for more frequent cleaning. Creosote and other wood burning byproducts accumulate inside the flues over a period of time. Damage for fire may result from
burning fires in an excessively dirty chimney flue. A qualified chimney sweep should be
hired for this cleaning.
Use and Care
of Your Home
Discoloration
Discoloration of the firebox is a normal result of use and requires no corrective action.
Draw or Downdraft
Although extremely high winds can result in a downdraft, this condition should be
temporary and occasional. The cause of a continuous malfunction will be determined and
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Fireplaces (cont.)
corrected. Also, trees located too close to a fireplace can cause a down draft. Some homes
are extremely airtight and a window may have to be opened in order to maintain an effective
draft.
Gas Log Lighter
Each fireplace is equipped with a gas log lighter. Please refer to the fireplace instructions to
determine the proper use of this gas log lighter. If you do not have your instructions, please
contact our Customer Service Department at 817-230-0800 for a copy prior to your use.
Ventless Fireplace Units
Ventless fireplaces are designed for gas logs only. These manufactured logs do not actually
burn, but give the appearance of a “real” fire. The heat source of this unit is natural gas. A
porcelain log set is provided with your home purchase. Do not, under any
circumstances, burn wood in this type of fireplace. This type of unit requires special
operation and maintenance procedures that are different from those of woodburning
fireplaces. Please refer to the fireplace instructions to determine the proper use of this
ventless unit. If you do not have your instructions, please contact our Customer Care
Warranty Service Department for a copy prior to your use.
Foundation
Homeowner Use and Maintenance Guidelines
We install the foundation of your home according to the recommendations of our
consulting engineer. To protect your home’s foundation, follow guidelines for installation
and maintenance of landscaping and drainage in this manual.
If a warrantable condition exists with your home’s foundation, submit a Warranty Repair
Request form to DR Horton.
DR Horton will correct warrantable problems as defined by the warranty document,
provided you have complied with the drainage and landscaping maintenance guidelines.
Cosmetic Imperfections
Slight cosmetic imperfections in foundations, such as visible aggregate or minor shrinkage
or contraction cracks are possible and require no repair unless they affect the structural
integrity of your home as defined in your warranty document. Minor cracking at the outside
corners of your foundation may be caused by expansion of brick. This is not warranted.
Garage Overhead Door
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Use and Care
of Your Home
Since the garage door is a large, moving object, periodic maintenance along with following
the manufacturer’s instructions will insure safe and reliable operation.
Garage Overhead Door (cont.)
Thirty (30) Weight Oil
Every six (6) months, apply a thirty (30) weight automobile oil or similar lubricant to all
moving parts — track, rollers, hinges, pulleys and springs. At this same interval, check to see
that all hardware is tight and operating as intended without binding or scraping. Avoid over
lubricating to prevent dripping on cars and the concrete flooring. Do Not attempt to adjust
the spring mechanisms of the overhead doors.
Lock
If the lock becomes stiff, apply a silicone or graphite lubricant. Do not use oil on a lock as
it will stiffen in winter and make the lock difficult to operate.
Opener
To prevent damage to the garage door opener, be sure the door is completely unlocked and
the rope pull has been removed before using the operator.
Painting
The garage door should be repainted when the home is repainted or more often if needed
to maintain a satisfactory appearance.
Safety
Do not allow anyone except the operator near the door when it is in motion. Keep hands
and fingers away from all parts of the door except the handle. Do not allow children to play
with or around the door.
For your safety, after the expiration of the one year limited warranty, have any needed
adjustments made by a qualified specialist. The door springs are under a considerable
amount of tension and require special tools and knowledge for accurate and safe surfacing.
Have the door inspected by a professional garage door technician after any significant
impact to the door.
Sag
The garage door may sag slightly due to its weight and span.
Wax
Paraffin wax, rubbed on the side jambs, will help the door operate smoothly.
Your installation of a garage door opener may void your garage door warranty. Check with
the garage door manufacturer before installation of a garage door opener.
Use and Care
of Your Home
Gas Shut-Off
There is a shut-off on the gas line near its connection to each item in your home that
operates on gas. In addition, there is a main shut-off at the meter. These are pointed out
during the homeowner orientation. If you suspect a gas leak, leave the home and call the
gas company immediately for emergency service.
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Grading and Drainage
The final grades around your home have been inspected and approved for proper drainage.
A drainage certification is done by our surveyor and is detailed on the foundation survey
presented to you at closing. Inspections are made by the local building authorities as well
as DR Horton. Typically, but not always, the grade around your home should slope one foot
in the first ten feet, tapering to a 2 percent slope.
Positive Drainage
It is essential that you maintain the slopes around your home to permit the water to
drain away from the foundation. Failure to do so can result in major structural
damage and will void warranty.
Roof Water
If you have gutters, do not remove the splash blocks or downspout extensions from
underneath the downspouts. Keep these in place and sloped at all times; this enables the
water to drain away from your home quickly.
Backfill Settlement
Backfilled or excavated areas around the foundation and at utility trenches should not
interfere with the drainage away from your home. If these areas settle, DR Horton will
correct it one time during the one year limited warranty period.
Erosion
DR Horton is not responsible for weather related damage to unlandscaped yards after the
closing date. It is your responsibility to make any necessary adjustments to the eroded areas
prior to placing new sod or landscape.
New Sod
New sod installation and the extra watering that accompanies it can cause temporary
drainage problems, as can unusually severe weather conditions.
Recommendations
DR Horton will inspect problems reported in writing to the Customer Service Department
during the one year limited warranty period and advise you as to corrective actions due
to erosion.
Swales
In many cases, drainage swales do follow property boundaries. DR Horton will not alter
drainage patterns to suit individual landscape plans. Typically a lot receives water from
and/or passes water to the street. For this reason, homeowner changes in grade often affect
proper drainage. DR Horton advises against making such changes.
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Use and Care
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Under Concrete
DR Horton will fill visible sunken areas under concrete one time during the first year.
Maintenance of positive drainage away from the foundation as well as all concrete slabs and
walks is the homeowner’s responsibility.
Grading and Drainage (cont.)
Landscaping
Landscaping can change the drainage pattern of your lot. Consult a professional landscape
contractor in the event you desire to add landscaping to your lot.
Watering
Watering should be done in a uniform systematic manner as equally as possible on all sides
of the foundation to keep the soil moist, not saturated. Areas of soil that do not have ground
cover may require more moisture as they are more susceptible to evaporation, causing a
moisture content imbalance.
During extreme hot and dry periods, close observations should be made around the
foundation to insure adequate watering is being provided, preventing soil from separating
or pulling back from the foundation.
Trees
Trees within three to five feet of the foundation can damage the structural integrity of the
foundation. Trees planted in close proximity to the foundation can develop a root system
that can penetrate beneath the foundation and draw moisture from the soil.
Gutters and Downspouts
Check gutters periodically and remove leaves or other debris (twice a year and after each heavy
rain or wind storm). Materials that accumulate in gutters can slow down the draining of water
from the roof, cause overflows or clog the downspouts.
Extensions and Splashblocks
Extensions should discharge outside of the rock or bark beds so that water is not dammed
behind the edging materials that might be used.
Ladders
Use caution when leaning ladders against gutters as this may cause dents.
Leaks
If a joint between sections of gutters drips, caulk the inside joint using a commercial gutter
caulking compound, which is available at hardware stores.
Use and Care
of Your Home
Free from Debris
As part of normal maintenance, the homeowner should keep gutters clear of debris which
might clog them and cause the water to run over the downspout or the gutter’s edge. It is the
homeowner’s responsibility to check gutters periodically to insure proper functioning.
Overflow
Gutters are installed with a slight slope so that roof water will flow to the downspouts. Gutters
may overflow during periods of excessive heavy rain. Small amounts of water (up to 1 inch)
will stand for short periods of time in gutters immediately after rain. No correction is required
for these conditions.
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Gutters and Downspouts (cont.)
Downspouts
Downspouts are placed to carry water to the ground and in extensions, which then direct the
flow away from the foundation of the home. These extensions are for protection of the
foundation and it is the homeowner’s responsibility to maintain them. They should discharge
water away from the foundation without eroding any of the ground around them.
Hardware
Doorknobs and Locks
Doorknobs and locks should operate correctly. Some slight adjustments may be needed due
to normal shrinkage of the framing. These adjustments will be done by DR Horton during the
first year of ownership. (This process is performed most effectively after your home has gone
through at least one dry and one damp season).
Hinges
Hinges with removable hinge pins, such as interior and exterior doors, should be lubricated
by removing the hinge pin and rubbing it with a graphite tube or lead pencil. This helps cut
down on the dust accumulated by oil.
Hinges without removable hinge pins, such as cabinets and house-to-garage doors can be
lubricated with oil-based lubricants. It is recommended that a very small amount of oil is used;
then work the door back and forth and wipe away all excess oil.
Hardwood Floors
In caring for hardwood floors, a routine of preventive maintenance is the primary goal. The
homeowner is responsible for this routine maintenance.
Cleaning
Sweep on a daily basis or as needed. Never wet mop a hardwood floor. Excessive water
causes wood to expand, possibly damaging the floor; it is imperative that water be cleaned
up immediately. Do not use water-based detergents, bleach or one-step floor cleaners on
hardwood floors.
Humidity
Wood floors will respond noticeably to changes in the humidity level in the home especially
in the winter. A humidifier will help but will not completely eliminate this reaction.
Mats
Use protective mats at the exterior doors to help prevent sand and grit from getting on the
floor. Gritty sand is one of wood flooring’s worst enemies.
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Use and Care
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New Wood Floors
When new, splinters of wood may appear. Dimples or scratches can be caused by moving
furniture, dropping heavy or sharp objects, high heels, etc. Some shrinkage or warping can
be expected, especially around heat vents or any heat producing appliances. Warping will
Hardwood Floors (cont.)
occur if the floor becomes wet repeatedly or is thoroughly soaked even one time. A dulling
of the finish in heavy traffic areas is likely; a white, filmy appearance is caused by moisture
(often from wet shoes).
Shoes
Keep high heels in good repair. Heels that have lost their protective cap (thus exposing the
fastening nail) will exert over 8,000 pounds of pressure per square inch on the floor! That
is high enough to damage hardened concrete; it will damage your wood flooring!
Spills
Food spills should be cleaned up immediately using a very dry cloth. Use a warm water
solution for tough food spills.
Wax
This should be done according to manufacturer’s instructions. For information, please
contact your flooring distributor/manufacturer.
Furniture Legs
Install proper floor protectors on furniture used on hardwood flooring. Protectors will
allow chairs to move easily over the floor without scuffing. Clean the protectors on a regular
basis to remove any grit that may accumulate.
Burns
Burns from cigarettes can be difficult or impossible to remove from your hardwood
flooring. Small burns can be removed by sanding lightly and staining the area with
commercial wood stain. Large burns should be referred to a flooring professional.
Yellowing and Warping
Be aware that yellowing and warping of the surface can result from rubber backing on area
rugs or mats.
Heating System
Use and Care
of Your Home
Good maintenance of the furnace can save energy dollars as well as prolong the life of the
furnace itself. Carefully read and follow the manufacturer’s literature on use and care. The
guidelines here include general information.
Adjust Vents
Experiment with the adjustable registers in your home to establish the best heat flow for
your lifestyle. Generally, heat can be diminished in seldom used or interior rooms. In a twostory home with one furnace, the heat flow can be balanced by restricting the registers in
the top story and opening the registers on the lower story. Rooms farther away from the
furnace will usually need to have their vents opened more. This is an individual matter and
you will need to balance the system for your family.
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Heating System (cont.)
Avoid Overheating
Do not overheat your new home. Overheating can cause excessive shrinkage in framing
lumber and may materially damage the home. In the beginning, use as little heat as possible
and increase it gradually.
Combustion Air
Furnaces have combustion air vents to run to them. Never cover these or block the cold air
in any way. Outside air is needed to supply the furnace with sufficient oxygen. Blocking the
combustion air vent will cause the furnace to draw air down the vent pipe and pull
poisonous gasses back into your home. If the air vents become loose, DR Horton will secure
as needed during the first year of ownership.
Filters
Remember to change or clean the filter every month. A clogged filter can slow air flow and
cause cold spots in your home. Although it takes less than one minute to change the filter,
this is one of the most frequently overlooked details of normal furnace care. Buy filters in
large quantities for the sake of convenience.
Furnished Home
The heating system design was planned with a furnished home in mind. For example,
draperies, blinds, screens and the like will contribute to the efficiency of your system. If you
move in during the cooler part of the year and have not yet acquired all of your draperies
and furnishings, the home may seem cooler to you than you would expect.
Gas Odor
If you smell gas, call the gas company immediately.
Odor
The heating system typically emits an odor for a few moments when it is first turned on after
an extended period of not being used (such as after the summer months if you do not use
air conditioning). This is caused by dust that has settled in the ducts and should pass
quickly.
Furnace Pilot
The furnace is equipped with an electronic ignition that eliminates the waste of a constantly
burning pilot. The radiant sensor ignition control lights the main burners upon a demand
for heat from the thermostat. If the unit fails to function, please contact your heating
contractor.
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Use and Care
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Return Air Vents
For maximum comfort and efficient energy use, arrange furniture and draperies to allow
unobstructed air flow from registers and cold air returns.
Heating System (cont.)
Temperature
Normal temperature variations from floor to floor (depending upon the style of home) can
be as much as 10˚ or more on extremely cold days. The furnace blower will typically cycle
on and off more frequently and for shorter periods of time during severe cold spells.
Trial Run
Have a trial run early in the fall to test the furnace. (The same rule applies to air conditioners
in the spring.) If service is needed, it is much less inconvenient to discover it prior to the
heating season.
Troubleshooting
One of the primary reasons that a furnace does not work is the pilot light is off. This,
however, is not the only reason. First, the furnace has an on/off blower switch. This switch
looks like a regular light switch and is located in a metal box outside of the furnace. When
turned off, this switch overrides all furnace commands and shuts down the blower. This is
usually done when maintenance service is being performed although children have been
known to turn the furnace off using this switch.
The furnace will not operate if the gas valve in the furnace closet is turned off. It is the red
knob on the metal gas pipe. It should be “in line” with the pipe itself to be in the “on”
position. The lower panel door must be positioned correctly for the furnace blower to
operate. This panel compresses a button that tells the blower it is safe to operate. If this
panel is not on tightly, the fan will not come on.
The breaker for the furnace blower is located in the breaker box on the exterior of the house
near the electric meter.
Furnace Sounds
You may hear some sounds through your registers that are actually generated from your
furnace. They should be very slight and almost unnoticeable. These sounds are normal.
Building Codes
Heating systems will be installed in accordance with local building codes, as well as
engineering designs of the particular home/floor plans.
Use and Care
of Your Home
Thermostats
The furnace will come on automatically when the temperature at the thermostat registers
below the setting you have selected. Once the furnace is on, setting the thermostat to a
higher temperature will not heat the home any faster. Thermostats are calibrated to plus or
minus 5˚.
Duct Placement
The exact placement of heating ducts will vary from those positions shown in similar floor
plans or in the model homes.
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Insulation
The effectiveness of blown insulation is diminished if it is uneven. After any work done in
your attic (e.g., the installation of a television antenna) you should confirm that the
insulation lies smoothly and evenly. Do not step on drywall ceilings; personal injury or
damage to drywall can result.
Building Codes
Insulation installed in your home meets or exceeds the building codes applicable to your
home at the time of construction.
Landscaping
Additions
Prior to the installation of patio additions or other personal improvements, review the soils
and take soil conditions into consideration in the design or engineering of your addition.
Backfill
The foundation of your home is constructed beginning with an excavation into the earth.
When the foundation is complete, the area surrounding it is backfilled. Soil in this area is
not as compact and dense as undisturbed ground. Water can penetrate through the backfill
area to the lower areas of your foundation. This can cause potentially severe problems such
as cracks in the foundation walls and floor slab movement. Avoid this problem through
proper installation of landscaping and good maintenance of drainage patterns. See also
“Grading and Drainage” on Page 59.
Backfill areas will settle and require prompt attention to avoid damage to your home and
voiding of the structural warranty.
Downspout extensions should be kept in the down position so that roof run-off is
channeled well away from the foundation area of the home. Routine inspection of
downspouts, backfill areas and other drainage components is an excellent maintenance
habit.
Bark or Rock Beds
Do not allow edgings around decorative rock or bark beds to dam the free flow of water
away from the home. A non-woven membrane, such as Typar or Mirafi, can be used between
the soil and rock or bark to restrict weed growth while still permitting normal evaporation
of ground moisture.
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Use and Care
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Irrigation
Make provisions for efficient irrigation. Conduct operational checks on a weekly basis to
ensure proper performance of the system. Sprinkler heads should be directed away from
the home. Drain and service sprinkler systems on a regular basis.
Landscaping (cont.)
Planning
Locate plants and irrigation heads out of the way of pedestrian and bicycle traffic and car
bumpers. Space groves of trees or single trees to allow for efficient mowing and growth.
Prune woody plants as needed. Do not plant trees near the home. Group plants with similar
water, sun and space requirements together.
Requirements
Check with your local building department, your Architectural Control Committee and your
Homeowners Association, if applicable, prior to designing, installing or changing
landscaping for any regulations you may be required to follow.
Soil Mix
Provide good soil mixes with sufficient organic material. Use mulch at least three inches
deep to hold soil moisture and to help prevent weeds and soil compaction. In areas with
high clay content, it is advisable to prepare the soil before installing your grass. First cover
the soil with two inches of sand and one inch of manure, which is usually treated and
odorless. Rototill this into the soil to a depth of six inches (rototill parallel to the swales).
Whether you use seed or sod, this preparation helps your lawn retain moisture and requires
less water. Installing a lawn over hard soil permits water to run off with little or no
penetration and your lawn derives minimal benefit from watering or rain. Apply appropriate
fertilizer, weed and pest controls, etc., as needed for optimum growth. Investigate organic
compounds for additional protection of the environment.
Utility Lines
Settlement will not disturb your utility lines; however, you may see a slight depression
develop in the front lawn along the line of the utility trench. To correct this, roll back the
sod and spread top soil underneath to level the area, then replace the sod.
Waiting to Landscape
Unlandscaped ground erodes! Correcting erosion that occurs after closing is the
homeowner’s responsibility. Damages to neighboring property caused by unlandscaped
ground on your lot will be your responsibility.
Maintenance
Plants, trees, shrubs, and lawn sod or hydromulch are not covered by any warranty and are
the homeowner’s sole responsibility to maintain.
Use and Care
of Your Home
Drainage
Always maintain a proper slope away from your home to maintain efficient drainage. See
“Grading and Drainage” on Page 59 for additional information.
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Mirrors
To clean your mirrors, use any reliable liquid glass cleaner or polisher available at most
hardware or grocery stores. Avoid splashing water under the mirror. The moisture will cause
the silvering to deteriorate. Also, avoid pushing or leaning on your mirrors. This can cause
chips or cracks at the mounting brackets.
Mold and Mildew
While very few types of mold may cause health concerns in some people, the general
perception appears to be that exposure to any mold, in any amount, for any time period,
will cause health problems in anyone. That simply is not the case.
Everyone is exposed to mold on a daily basis. Exposure to some types of mold may cause
varying health concerns but the most common types of mold are generally not hazardous.
Mold growth can be attributed to the following factors:
• Moisture – water leaks, high humidity
• Nutrients – cellulose-based materials
• Fungal spores – mold spores
• Temperature - 50˚F to 75˚F
• Time – mold growth can occur within 24 – 48 hours
Of these factors, the only component that can be reasonably controlled is moisture. Mold
needs moisture to get established, grow, and reproduce. Mold problems and long standing
moisture or high humidity conditions go hand and hand. Eliminate the moisture and
additional mold growth is eliminated.
The following will insure better air quality by reducing the chances of mold
growth:
• When taking a shower/bath turn on your vent fan. If you do not have a fan, crack your
window.
• When cooking turn on your vent hood or open a window.
• When doing laundry turn on your vent fan or open a window.
• Check for leaks at water lines, i.e. refrigerator icemaker, washing machine, dishwasher,
etc.
If you suspect a water leak:
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Use and Care
of Your Home
• Turn off the water either under the cabinets or the main water line that is generally
located at the front left or right property line about 10 feet from the street.
• Clean up any standing water.
• Call the Customer Service Department at 817-230-0800.
Mold and Mildew (cont.)
Mold will not destroy a house, but it can make it look, feel, and smell bad if left undetected
even for a short period of time. Mold can be cleaned by using a common bleach and water
mix (1 part bleach to 10 parts water).
Please notify the DR Horton in a quick and timely manner so we can eliminate the spread
of mold and to insure your investment and quality of life are not compromised.
Paint and Stain
Interior
The interior woodwork has been painted with an oil or water based enamel that can be
cleaned with a wet sponge. Walls have been painted with a flat latex paint and should be
touched up with matching paint rather than being wiped with a wet sponge. Spackle may
be used to cover any small defects prior to paint ouch-up. It is recommended that you wait
a minimum of thirty days prior to washing any enameled surface. Do not use soaps, abrasive
cleansers, scouring pads or brushes.
Exterior
Regular painting and repair will preserve the beauty of and add value to your home. Check
the painted/stained surfaces of your home’s exterior annually. Repaint before much
chipping or wearing away of the original finish occurs; this saves the cost of extensive
surface preparation. Plan to refinish the exterior surface of your home approximately every
three years or as often as your paint manufacturer suggests for your area and climate. The
chemical structure of the paint used on the exterior is governed by the climactic conditions.
Over a period of time, this finish will fade and dull a bit.
Fading
Fading due to sun and weather is normal. Periodic repainting will be required.
Use and Care
of Your Home
Maintenance
When you wish to repaint exterior wood work on your home, popped nails should be reset;
the blistered or peeling portions should be wire-brushed or scraped with a putty knife,
sanded and spotted with primer. The entire area can then be repainted. Be certain to apply
a top quality exterior paint that has been formulated for local climate conditions. Do not
allow sprinklers to spray water on the exterior walls of your home. This will cause blistering,
peeling, splintering and other types of damage to the home. Trim painted white or light
colors will more readily show grain and cracks and, therefore, requires additional maintenance.
Severe Weather
Hail and wind can cause a great deal of damage in a severe storm, and your home should
be inspected after such weather. Report damage caused by severe weather to your insurance
company promptly.
Stain
For interior stain touch-ups, Old English Furniture Polish and Scratch Cover are
inexpensive, easy to use and blend in with the wood grain. Follow directions on the
bottle when using.
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Paint and Stain (cont.)
Touch-Up
When doing paint touch-up, use a small brush and apply paint only to the damaged area.
Touch-up may not match the surrounding area exactly, even if the same paint mix is used.
When it is time to repaint a room, prepare the wall surfaces first by cleaning with a mild
soap and water mixture or a reliable cleaning product. Do not scrub the walls with excessive
pressure; do this very gently.
Wall Cracks
Wait until after the first heating season to repair drywall cracks or other separations due to
shrinkage. See the “Drywall” section on Page 53 for additional information concerning
repairs.
Phone Jacks
Each home is equipped with telephone jacks as shown on the blueprints. Initiating phone
service, additions to phone service and/or moving phone outlets is the homeowner’s
responsibility.
Plumbing
Your main water shut-off is located in the front of your meter box. This is helpful to know
if you install a sprinkler system or if you plan an addition to your home. It is also important
to know and remember the location of the shut-off for emergencies such as a water line
freeze or break. Other water shut-offs are located under the sinks in the bathroom and the
kitchen. Each toilet has a shut-off valve behind the toilet bowl on the wall.
Debris in Pipes
Even though your plumbing lines have been flushed to remove dirt and foreign matter,
small amounts of minerals may enter the line. Aerators on the faucets strain much of this
from your water. However, minerals, etc. caught in these aerators may cause the faucets to
drip because washers wear more rapidly when they come in contact with foreign matter.
Care and Cleaning
Follow manufacturers’ directions for cleaning fixtures. Avoid abrasive cleansers as they
remove the shiny finish leaving behind a porous surface that is difficult to keep clean. Clean
plumbing fixtures with a soft sponge and soapy water, (a non-abrasive cleanser such as SpicN-Span or a liquid detergent is usually recommended by manufacturers) then polish with a
dry cloth to prevent water spots.
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Use and Care
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Clogs
Many plumbing clogs are caused by improper garbage disposal usage. Always use plenty of
cold water when running the disposal. This applies to grease also. Supplied with a steady
flow of cold water, the grease congeals and is cut up by the blades. If hot water is used, the
Plumbing (cont.)
grease remains a liquid and then cools and solidifies in the sewer line. Allow the water to
run a minimum of 15 seconds after shutting off the disposal.
Clogged traps (P-traps) can usually be cleared with a “plumber’s helper” (plunger). If you
use chemical agents, follow directions carefully to avoid personal injury or damage to the
fixtures.
Clean a plunger drain stopper, usually found in bathroom sinks, by loosening the nut under
the sink at the back, pull out the rod attached to the plunger and lift the stopper. Clean and
return the mechanism to its original position.
The main causes of toilet clogs are various domestic items such as disposable diapers,
excessive amounts of toilet paper, sanitary supplies, Q-tips, dental floss, toys, etc.
Copper Piping
Copper piping should be maintained by running water through each faucet for
approximately one minute per week to minimize stagnation of seldom used faucets.
Freezing Pipes
Provided your home is heated at a normal level, pipes should not freeze at temperatures
above 0º Fahrenheit. Heat should be set at 65º if you are away during the winter months.
Keep garage doors closed to protect plumbing lines that may run through this area from
freezing temperatures.
Garbage Disposal
Do not load the disposal unit with food items before turning it on. For proper
operation, turn on the cold water and start the disposal unit. Then, drop the food items
slowly into the unit.
When the unit sounds clear, turn it off and leave the water running for several seconds. This
allows the food waste to be carried into your sewer lines.
Only foods that are non-fibrous and easily pulverized should be placed into the disposal
unit. Examples of foods not to place in the disposal unit are corn husks, egg shells, celery,
onion skins, olive pits, bones and solid or liquid grease. These items may cause your unit
to overload or jam. If this happens, follow corrective measures.
Use and Care
of Your Home
Turn off the disposal unit and the cold water. Wait three minutes for the disposal unit to
cool, then press the reset button usually located on the bottom of the unit.
If this does not correct the problem, your disposal unit is probably obstructed. Follow these
steps for proper removal.
Always verify that the disposal unit switch on the wall is in the “off ” position before
attempting a repair yourself.
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Plumbing (cont.)
Check the circuit breakers. An overload of this type may have tripped the circuit. Reset any
tripped circuit breakers.
If your disposal unit has a service wrench, insert one end of the wrench into the bottom of
the unit. Work back and forth until the disposal unit turns freely. If your disposal unit does
not have a service wrench, insert a broom handle or mop handle into the throat of the unit
and rotate the impeller back and forth. The obstruction will be loosened so that it can be
removed.
After verifying that the disposal unit switch is in the “off ” position, remove the obstruction,
press the reset button and proceed with the above steps for proper use.
Leaks
If a major plumbing leak occurs, the first step is to turn off the supply of water to the area
involved. This may mean shutting off the water to the entire home; then contact the
appropriate contractor.
If a leak is noticed under a sink or toilet, turn off the water to the fixture by using the shutoff valves located under or behind the unit. The next step would be to arrange for service.
If you notice a leak in the tub or shower, turn off the water at the main shut-off valve and
do not use the shower or tub until service can be provided.
If there is a leak in the water heater, turn the shut-off valve on top of the heater to “off ”.
Turn off the gas if your water heater is powered by gas or the circuit breaker if you have an
electric water heater; then drain the water heater.
If you notice water spots (darkened areas) on your walls or ceilings, you may have a water
leak. Determine the source of water if possible and take steps to prevent further damage. If
the leak can be traced to one location (one toilet, sink or tub), turn off the water to that
particular fixture. Contact our Customer Service Department at 817-230-0800 for service.
If the leak cannot be isolated, turn off the main water service to the home.
Low Pressure
It will occasionally be necessary to remove and clean the aerators on faucets to allow the
proper flow of water; normally every three or four months is sufficient.
Marble or Man-made Marble
Marble and man-made marble will not chip as readily as porcelain enamel but can be
damaged by a sharp blow. Equal care should be given, however. Avoid abrasive cleansers or
razor blades on man-made marble; both will cause certain damage to the surface.
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Use and Care
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Exterior Faucets
Outside faucets are not freeze proof; therefore, it is recommended that you remove garden
hoses during cold weather and leave faucets open to drip. If a hose is left attached, the water
Plumbing (cont.)
that remains in the hose can freeze and expand back into the pipe causing a break in the
line. Repair of a broken line that feeds an exterior faucet is a homeowner maintenance item.
DR Horton does not warrant exterior faucets against freezing.
Porcelain
Porcelain enamel can be damaged by a sharp blow from a heavy object. It can also be
scratched. Do not stand in the bathtub wearing shoes unless you have placed a protective
layer of newspaper over the bottom of the tub. If paint is splattered onto the porcelain
enamel surfaces during redecorating, it should be wiped up immediately. If some spots are
dry before being noticed, use a recommended solvent. Clean porcelain finishes with a nonabrasive cleanser designed for bathroom usage.
Running Toilets
To stop running water, check the shut-off float in the tank. You will most likely find it has
lifted too high in the tank, preventing the valve from shutting off completely. In this case,
adjust the set screws on top of the valve until the shut-off float stops the water at the correct
level. The float should be free and not rub the side of the tank or any other parts.
Also check the chain on the flush handle, if it is too tight it will prevent the rubber stopper
at the bottom of the tank from sealing, resulting in running water.
Stainless Steel
Stainless steel sinks should be cleaned with soap and water to preserve their luster. Avoid
abrasive cleaners; these will damage the finish. An occasional cleaning with a good stainless
steel cleaner will enhance the finish. Avoid leaving produce on a stainless steel surface since
prolonged contact with produce can stain the finish.
Tank/Bowl Care
Toilets are made of vitreous china, a glasslike material that is almost impervious to staining.
Clean your toilets with a toilet bowl cleaner and a brush or cloth. Vitreous china is brittle
and will easily break or shatter if hit with a hard object. Do not stand on your toilets. Uneven
pressure applied to the toilet can break the wax seal at the base of the toilet, thereby causing
a leak.
Use and Care
of Your Home
Toilets which are designed to use less water, approximately 1.6 gallons, have been installed
in your home in an effort to reduce the amount of water used and the amount of wastewater
treated and returned to our water sources. This results in a lower utility cost to you and an
improvement to our environment.
Since these toilets use approximately 50% of the water that older, traditional toilets use, you
need to be aware of a few inconveniences you may experience. The toilets have a tendency
to become clogged more frequently than a traditional toilet because of the newer toilet’s
reduced water flush capacity. On the occasions where one needs to dispose of a large
amount of tissue, it is advisable to flush the toilet prior to the disposal of all tissue.
Educating your family members as to the capacity of the toilet will help avoid unnecessary
stoppages. Do not place objects other than toilet paper in the toilet.
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Plumbing (cont.)
Always keep a plumber’s plunger on hand to use in the event of a stoppage of a toilet. If a
stoppage occurs, close the shut-off valve on the back side of the toilet. Usually a few
vigorous pumps with the plunger will free the obstruction. Stoppages that are not
construction related are the homeowner’s responsibility. If you are unable to clear the
obstruction yourself, we suggest that you call a plumber.
Do not use drain cleaners in toilets. The harsh chemicals in drain cleaners can damage the
toilet seals and cause a leak.
The flush valve in your toilet should last for many years. If it fails or begins to leak, a new
flush valve can be purchased at a home center or hardware store. If you are not entirely
comfortable with this do-it-yourself project, a plumber can perform this task.
Toilet Seat Cover
Do not stand on the toilet seat cover. It is not designed for this purpose and may crack.
Resilient Flooring
Refer to manufacturer’s recommendations for additional information on the care of all floor
covering products. Color selection sheets (which you received at the Design Center)
provide a record of the brand, style and color of the floor coverings in the home. Please
retain this information for future reference.
Although resilient floors are designed for minimum care, they do vary in maintenance
needs. Some resilient floors require regular application of a good floor finish. This assures
you of retaining a high gloss. However, no cleaning or finishing agents should be used on
the new floor until the adhesive has set thoroughly. This takes about two weeks. Because of
its relatively soft texture, vinyl flooring can be damaged by heavy appliances, dropped
objects, high-heeled shoes and by rough usage. This damage is permanent and cannot be
repaired.
Limit Water
Wipe up spills immediately to avoid staining and vacuum crumbs instead of washing
resilient floors frequently with water. Mopping or washing with water should be limited;
excessive amounts of water on resilient floors can penetrate seams and get under edges
causing the material to lift and curl.
Shrinkage or Warping
Some shrinkage or warping can be expected, especially around heat vents or any heat
providing appliances.
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Use and Care
of Your Home
Moving Furniture
Use extreme caution when moving appliances across resilient floor covering. Tears and
wrinkles can result. Coasters should be installed under furniture legs to prevent
permanent damage. Dimples and scratches can be caused by moving furniture, dropping
heavy or sharp objects, high heels. Etc.
Resilient Flooring (cont.)
No Wax
The resilient flooring installed in your home is the no-wax type. No-wax means it is coated
with a clear, tough coating which provides both a shiny appearance and a wearing surface.
Even this surface will scuff or mark. Follow all manufacturers’ specific recommendations
for care and cleaning of all your hard surface floors. Do not use abrasive cleaners or full
strength bleach on vinyl flooring. Abrasives will dull the finish and can cause permanent
damage. Full strength bleach can etch and destroy the surface of the flooring.
Ridges
Some ridging is unavoidable and there is no recommended maintenance for this condition.
Scrubbing & Buffing
Frequent scrubbing or electric buffing is harder on floors than regular foot traffic. Use acrylic
finishes often if you scrub or buff. Clean vinyl flooring with a solution of warm water and a
commercial vinyl floor cleaner.
Seam Lifting
Seams can lift or curl if excessive moisture is allowed on the floor. A special caulking can be
used at tub or floor joints to seal seams at those locations. Avoid getting large amounts of
water on the floor from baths and showers.
Yellowing and Warping
Be aware that yellowing and warping of the surface can result from rubber backing on area
rugs or mats.
Roof
Clean Gutters
Maintain the gutters and downspouts so that they are free of debris and able to drain
precipitation quickly and efficiently from the roof.
Leaks
If a leak occurs, try to detect the exact location; this will greatly simplify locating the area
that requires repair when the roof is dry.
Use and Care
of Your Home
Limit Walking
Limit walking on your roof. The weight and movement can loosen the roofing material and
break the integrity of the roofing material, which can, in turn, result in leaks. Never attempt
to walk on the roof of your home when the shingles are wet—they are extremely slippery.
Severe Weather
After severe storms, do a visual inspection of the roof for damages. Notify your homeowner
insurance company if damage is noted. Even when properly installed, wind driven snow
and rain may enter through vents. This is not a defect.
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Siding
Caulking
All caulking shrinks and replacement is a homeowner’s maintenance item. Separation at the
joints in the exterior trim and between the trim and the surfaces of exterior siding or
masonry should not exceed 3/8 of an inch. Siding, trim and masonry must be capable of
excluding the elements. DR Horton will correct if necessary.
Also see “Paint and Stain” on Page 68 and “Wood Trim” on Page 77.
Smoke Detectors
Read the manufacturer’s manual for detailed information on the care of your smoke
detectors.
Cleaning
Once every three months smoke alarms should be cleaned (vacuumed) to prevent a false
alarm or lack of response to a fire. After cleaning, push the red button to test; the alarm
should sound. For your safety, it is important that these devices be kept clean and in good
operating condition.
No Representation
DR Horton does not represent that the smoke detection device will provide the protection
for which it is installed. The homeowner is responsible for obtaining insurance.
Vents
Attic
A sheet of plastic can be placed over the insulation in the attic in front of vents to protect
ceilings from driving snow/rain. Be cautious in placing this so as to not displace the
insulation or step off wood members onto drywall.
Range Hood
Remove and clean the filter. Clean accumulated grease deposits from the fan housing.
Dryer Vent
Remove the dryer hose from the dryer vent stack. Check for lint build up or blockage. This
will help increase the life expectancy of the dryer.
Wallpaper
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Use and Care
of Your Home
Wallpaper will sometimes begin to peel. Be careful not to create this problem by showering
without the use of an exhaust fan.
Water Heater
Carefully read and follow the manufacturer’s literature for your specific model of
water heater.
Condensation
Condensation inside your new water heater may drip onto the burner flame. This causes no
harm and in most cases will disappear in a short period of time.
Drain Tank
Review and follow the manufacturer’s timetable and instructions for draining several
gallons of water from the bottom of the water heater.
Pilot
Never light a gas pilot or turn on electricity when the water heater tank is empty. Always turn
off the gas or electric power before shutting off the cold water supply (located at the top of
the tank).
To light the water heater pilot, first remove the cover panel on the tank to expose the pilot.
Then rotate the on/off/pilot knob to the “pilot” position. When the knob is in this position,
the red button can be depressed. While depressing the red button, hold a match at the pilot.
Once the pilot lights continue to hold the red button down for 30 to 60 seconds.
When the red button is released, the pilot should stay lit. If it does not, wait several minutes
to allow the gas to dissipate from the tank and repeat the entire process. If it stays lit, rotate
the on/off/pilot knob to the “on” position. Reinstall the cover panel and adjust the
temperature setting with the regulating knob on the front of the tank.
Water heaters sometimes collect small quantities of dirty water and scale in the main gas
lines, which may extinguish the pilot light.
While away from home for an extended period, set the temperature to its lowest point and
leave the pilot lit.
Safety
The area around a gas-fired water heater should be vacuumed as needed to prevent dust
from interfering with proper flame combustion. The top of a heater should not be used as
a storage shelf.
Use and Care
of Your Home
Temperature
Set the water heater thermostat at the recommended setting; higher settings waste energy.
The recommended thermostat setting for normal everyday use is “normal” on gas models
and “140 degrees” on electric models.
No Hot Water
If you discover you have no hot water, check the pilot, temperature setting, and water
supply valve before calling for service. Refer to the manufacturer’s literature for specific
locations of these items and other trouble shooting information.
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Windows, Screens, and Patio Doors
In heavy rains, water may collect in the bottom channel of window frames. Weep holes are
provided to allow excess water to escape to the outside. Keep the bottom window channels
and weep holes free of dirt and debris for proper operation.
Cleaning
Once a month, clean aluminum metal surfaces with warm water. Do Not use a powdered
cleaner. After each cleaning, apply a silicone lubricant.
Condensation
Condensation on interior surfaces of the window and frame is the result of high humidity
within the home and low outside temperatures. The humidity level within the home is
largely influenced and controlled by your family’s lifestyle.
Door Locks
Acquaint yourself with the operation of the door hardware for maximum security.
Sticking Windows
Most sliding windows (both vertical and horizontal) are designed for a ten-pound pull. If
sticking occurs or excessive pressure is required to open or close, apply a silicone lubricant.
This is available at hardware stores. Avoid petroleum-based products.
Storing Screens
Many homeowners remove and store screens for the winter to allow more light into the
home. Use caution in removing screens. They are easily perforated and the frames can bend
if not handled with care.
Condensation
Homeowners with humidifiers should closely observe manufacturer’s directions, especially
during extremely cold periods.
Ventilation
Proper ventilation will prevent excessive moisture from forming on the inside of the
windows. This helps reduce cleaning chores considerably.
Broken Glass
If any panes of glass become broken, you should contact a glass company for reglazing.
Glass is very difficult to install without special tools, and, therefore, we strongly recommend
you don’t attempt the repair yourself.
Wood Trim
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Use and Care
of Your Home
Separation of wood trim from the adjacent material is a normal result of shrinkage which
can require caulking and/or touch up painting as a repair. It is a good idea to wait until after
the first heating season and make all such repairs at one time.
Wood Trim (cont.)
Wood will shrink less lengthwise than across the grain. All lumber is more vulnerable to
shrinkage during the heating season.
Shrinkage may also cause a piece of trim to pull away from the wall. Drive another nail in
close to the existing nail hole (but not in it). Fill the old nail hole with putty and touch up
with paint as needed. If the base shoe (small trim between base molding and the floor)
appears to be lifting from the floor, this is probably due to slight shrinkage of the floor joists
below. Similar to a piece of trim that is pulling away, this can be corrected by removing the
old nails and re-nailing.
Shrinkage may occur during the first two years or longer depending on weather and the
temperature you maintain in your home.
Use and Care
of Your Home
During a damp period, some swelling may occur. In most cases, this will not be noticeable
except where a door may fit more tightly than usual. See “Doors and Locks” on Page 51.
76
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Homeowner`s Manual

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