Hang on – it is going to be an awesome 2016!

“Our most equitable business relationships will always
be based on mutual trust and respect.
We don't just build Hotels...we build partnerships with
like-minded investors and entrepreneurs who prefer to
enjoy the success of their business ventures and look
forward to the next one. “
Ron Seagraves, Superintendent ,
MC Hotel Construction
4th Qtr.. 2015—2nd Edition
From the Desk of Rob…..
By Rob Willard, President
In October I attended “The
Annual Lodging Conference” in
Phoenix, AR. The headline reads
“good times here to stay”. All
signs point to the industry being
in a state of bliss through 2017.
Quote from PKF Hospitality Hang on- it is going to be an
Research at the conference “Our awesome 2016!
view is this [upswing in the
lodging business] will persist
through 2017 and we are fairly
confident it will extend into
2018,” said Mark Woodworth,
Senior Managing Director, PKF
Hospitality Research. “We are
seeing above long-run occupancy
levels which will lead to strong
profit growth through 2017,
enough to offset increasing labor
costs. It is a wonderful time to
be in the hotel business.”
“Hang on – it is
going to be
an awesome
2016!”
Leadership Scorecard
GM of the 3nd Quarter 2015–
Jessalyn Younce
I was born and raised in Troy,
Ohio. My fiancé and I have 7
children between the two of us;
3 of which are my own. Their
ages are 17, 15, 14, 13, 10, 8 & 6.
So you can imagine, we are very
busy! We recently inherited an
adorable Pomeranian named
Scooter. Our favorite pastime is
anything
outdoors
hiking,
camping and boating. I have
worked in the hotel industry
since the age of 16. I started as a
front desk associate and housekeeper. I graduated from Edison
State Community College as a
Medical Lab Tech but quickly
realized I wanted to remain in
the hospitality field. I knew I
wanted to be a GM one day. I
guess hospitality runs through
my blood since my mother has
been in the hotel/hospitality
industry for 25 years. She was
my inspiration to pursue this
career path.
DOS of the 3nd Quarter 2015-
Inside this issue:
Kim Tolbert
DEVELOPMENT
I have been in the hospitality
industry for 20 years. I started
with Midas 2 1/2 years ago
CORPORATE EMPLOYEE
with the preopening of the SPOTLIGHT
Candlewood Suites Greenville.
IT TIPS
I have 4 children and 3 grandchildren. Away from work I SAFETY
am a Gamecock baseball mom,
a competition cheer mom, and
I enjoy visiting UT where my MARKETING AND
REVENUE
parents and oldest daughter’s
family live.
AWARDS &
RECOGINATION
2
2
3
3
3
4
Development
Midas
Hospitality
has
teamed up with MJM
Group of Raleigh, NC to
develop a dual-branded
Residence Inn and Fairfield
Inn & Suites in Charlotte
NC.
The
204-room
hotel
will feature all the public
space elements for both
brands and a large fitness
room and outdoor pool
that will be shared by both
hotels. The property is
located
minutes
from
Charlotte
Douglas
International
Airport
and is expected to open
Summer, 2016.
For our latest updates, please share and like us on Social Media
Facebook
Midas Hospitality: https://www.facebook.com/MidasHospitality?fref=ts
Legacy Suites: https://www.facebook.com/LegacySuitesExtendedStay?fref=ts
Twitter
Midas Hospitality: https://twitter.com/MIDASHOTELS
Legacy Suites: https://twitter.com/LegacySuitesUSA
Jason Becker
I
was
born
in
Kirkland,
Washington, near Seattle. As a
kid I grew up in Ypsilanti,
Michigan, near Ann Arbor. I have
lived in Saint Louis for almost 7
years (moved to be with my wife
who was doing her clinicals, at SLU
Hospital.). We live next to Tower
Grove Park and most days you can
find me “wrangling” my 9 ½ yr. old
Welsh Corgi, Una, at the park.
Tell us something that not many
people know about you?
I have always had an interest in
technology, and IT professions
specifically, but have only been
pursuing this career for the past 5
years. Previous to that, I trained
cooks and held other culinary
positions. I decided that food was
more of a hobby than a career. I
have a strong (and sometimes
expensive) interest in Sci Fi and
Fantasy in any format it’s available. I love to travel, and have been
to most of the contiguous US,
Canada, Hawaii, and Japan.
Get to know our Corporate Staff…..
The craziest thing I’ve done involves my move to St Louis. After
preparing for my move, the
weather at the end of 2008 included what turned out to be a truly
epic blizzard. Since I did not have a
place to stay, I decided I would
brave the storm and drive overnight to make it to Missouri. I
made it to the southern edge of
Minnesota as it was turning dark,
and the radio station announced
the storm was intensifying to the
point that they would be taking
What is the craziest thing you
snow plows off of the roads, and
have ever done?
closing the interstates. I ended up
driving through Iowa with roughly
50 ft of visibility and 30+ mph
winds howling around my vehicle.
I somehow made it in to St. Louis
unharmed (and VERY cold), but in
hindsight could have had a very
different outcome.
Page 2
IT TIPS
On the old game show
"Password," the host whispered a
word to contestants, who then
gave clues to celebrities. The first
to guess correctly advanced to
the Lighting Round. The loser
went home with a year's supply
of car wax.
The legacy of
"Password" lives on, but in the
21st century version, hackers use
tidbits they know about your
employees to guess their passwords. The winner gets the grand
prize: access to the information
on your system. What can you do
to help send hackers home with
the car wax? There's no one-sizefits-all approach to password
security, but here are some easyto-implement
suggestions.
around your office is still likely to
yield a staffer or two with passwords readily visible on their
desks. Fraudsters look for the low
-hanging fruit. If you spot a sticky
note on a colleague's computer,
speak up about this obvious
vulnerability.
The better password isn't a word
at all. Up there with "password"
and "qwerty" in the Hack Me Hall
of Fame are passwords that are
short common terms like team
names, dog breeds, dates, and
other easy-to-guess options.
They're risky on two fronts. First,
an up-to-no-good insider will take
one look at the screensaver of
your adorable sheepdog Ralphie
and immediately try "sheepdog"
and "Ralphie." Second, common
There's one in every crowd. words are particularly susceptible
Employees are more attuned to to dictionary attacks, the tech
security these days, but a walk equivalent of the million monkeys
Safety
at a million typewriters that
systematically
try
every
conceivable word until they hit
pay
dirt.
When
creating
passwords,
remind
your
employees to skip those obvious
choices. This is one time when
good spelling can lead to bad
results.
every day." Careful companies
layer in mandatory numbers,
symbols, or cases, making
"iW2r+ran+ped!"
an
even
stronger option. If your business
requires employees to change
passwords periodically, the Ace
Frehley wannabe can simply
move on to the next line of the
song. (We won't regale you.)
Bypass passwords and encourage
passphrases. Longer passwords
are better, of course, but they can
be harder to remember. So how
can businesses balance security
and practicality? Consider the
passphrase as an alternative.
Hackers aren't likely to guess a
nonsense
word
like
"iwtraranaped," but the guy in
the next office who plays in a Kiss
cover band on weekends will
instantly remember "I want to
rock and roll all night and party
Working together to provide a safe environment
On September 1, 2015 safety bingo was
launched at all of the hotels. Safety Bingo
is a great way to keep your team focused
on safety issues —and it can get them
excited about maintaining their accidentfree status.
decreased. The ongoing awareness of
having a safe environment for our
employees and guests remains a top priority for Midas Hospitality. We really appreciate the way you are celebrating safety success.
It is a little early to project any stats on
the effectiveness of this program
however it appears that the number of
accidents in the workplace have
Marketing & Revenue Management
Did you Know….
All associates are eligible to participate in the Lead Referral Program. If a
new lead is sent to a receiving hotel
and the business is consumed, the
associate who provided the lead can
receive up to:



10% on Group Room Revenue
(5% on commissionable rates)*
5% on Catering Revenue*
10% on Corporate Leads – Local
Negotiated Rates (5% on commissionable rates)*
*Consumed rooms during initial 120-day period
after signed agreement is received.
Incentives will be paid on room revenue
before taxes for total consumed & collected
revenue, not to exceed a maximum payout
of $1,500.
Except for the General Manager and members of the Sales & Catering Team, qualified
leads can be sent to the property at which
the associate works. A Lead Referral commission can also be earned by the General
Manager, all hotel associates, including all
members of the Sales & Catering Team, for
leads sent to and other Midas hotel other
than their home base hotel. Only new leads
(not already being worked by the hotel
sales team) will qualify.
Page 3
Everything is Awesome …...
Congratulations to Asad Khan and his staff at the Hampton Inn – Duncan for achieving
an “Outstanding” on their Quality evaluation. This is the first time the hotel has received the highest possible designation with Hilton since we have owned it. To receive
the outstanding designation you not only have to have a great inspection, your service
scores need to be at a certain benchmark based on a trailing 6-month score.
*******************************************************************************************************
Huge shout out to Michael Heater and his team on their excellent inspection back on October 13 th. The IHG inspection does not incorporate the service part into the equation but Greenville is in the top 10 for the entire Candlewood Suites brand in service with a score of
92.28, 12-month rolling on a brand average of 84.03. Below are the outstanding scores for Michael and his team which was accomplished with the 1st and 2nd floor demolished from a sprinkler head break causing a lot of damage and time from all the employees at the
hotel. The hotel was without carpet in the halls on these floors.
Brand Standard 97.73% Pass
Cleanliness 96.15% Pass
Brand Safety Standard 98.43% Pass
Condition 95.54 % Pass
Voice of the Guest (OSAT) 92.28 Pass
*******************************************************************************************************
Ms. Cheyenne Wolfe and her team in Farmington had an amazing 99.68% inspection score and her 6 th
straight outstanding score. That is 3 straight years in which this property ever scored below a 99%.
Please congratulate Cheyenne and her team on this great accomplishment!
2015 Business Leader of the
year award for Best Business
Investment goes to…
MIDAS HOSPITALITY!
Please join us in Congratulating two Midas hotels that were chosen
as 2015 IHG Award Winners:
Candlewood Suites Greenville won the Newcomer Award – this
award is given to hotels that are considered the best additions to the
IHG family of hotels.
Staybridge Suites O’Fallon won the Renovation Award –
this award is given to hotels that are considered the best
in class providing exemplary brand design, quality of construction, and attention to detail.
Congratulations to you both!
We are thrilled to announce 8 of our properties met the
bonus goals for their 3rd Quarter, 2015 Performance
Congratulations to the following GM’s
Candlewood Suites, Greenville, SC
Staybridge Suites, O’Fallon, MO
Comfort Inn, Piqua, OH
Hampton Inn, Farmington, Mo
Candlewood Suites, Champaign, Ill
Hilton Garden Inn, Little Rock, AK
Aloft, Green Bay, WI
Fairfield Inn & Suites, Paducah, KY
Congratulations to the following AGM’s
Staybridge Suites, O’Fallon, MO
Candlewood Suites, Greenville, SC
Hampton Inn, Farmington, MO
Aloft, Green Bay, WI
Hilton Garden Inn, Little Rock, AK
Fairfield Inn & Suites, Paducah, KY
Congratulations to the following DOS’
Aloft,Green Bay, WI
Comfort Inn, Piqua, OH
Candlewood Suites, Greenville SC
Staybridge Suites, O’Fallon, MO
Candlewood Suites, Champaign IL
Hampton Inn, Farmington, MO
Great job everyone!