CA Internet Security Business Unit 2008 Buying

CA Internet Security Business Unit
2008 Buying Program Guide
One CA Plaza, Islandia, NY 11749
To learn more visit ca.com/partners/internetsecurity
All information contained herein is subject to change without notice.
Copyright © 2008 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.
Windows Vista and the Windows logo are trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.
Buying Program Guide
Internet Security Business Unit
Home and Home Office
North America 2008
Business-to-Business
Who is CA Internet Security
Business Unit
CA is one of the world’s largest IT
management software providers.
The CA Internet Security Business Unit is a newly formed
business unit at CA that was created to unify and strengthen
the goals of our Threat Management family of products. By
creating and delivering the technology that secures PCs
CA Headquarters, Islandia, NY
from Internet attacks, CA is already protecting millions of
computer users every day from identity theft, data loss and
system failure. From complex enterprise business systems to
small and medium businesses right down to individual PC
users, CA has a solution for you. Our range of products
include award-winning anti-virus, anti-spyware, anti-spam
CA today is a global company with headquarters in the
and firewall protection for desktops, laptops and servers.
United States and employs over 14,000 people in more
than 41 countries.
Our world-class Partner Program was developed with our
partners in mind. To make selling our solutions easier and
more profitable, partnership gives you and your employees
access to product demos on demand, a rewards-based
training program, flexible purchasing options, lead
generation and other marketing programs. Thus, keeping
an active subscription helps maintain protection against
the latest internet threats.
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CA serves more than 98% of Fortune 500® companies,
as well as government entities, educational institutions
and thousands of other companies in diverse industries
worldwide.
Most importantly, we are looking forward to developing
a mutually rewarding partnership with you.
Think Outside the Box.
Think Licensing.
Buying Program Overview
You want to stay ahead of the game. CA Internet Security Business Unit streamlines our buying program
to simplify the process and makes it easier for you to choose the right product, support and maintenance
options for your customers. Offering the latest technologies and utilizing innovative services can make a
world of difference in growing your business. Licensing programs are a great way for you to do that. They
have become a more common method of selling software, and with good reason. Compared to traditional
“boxed-product” methods, licensing offers greater product selection, fast implementation and more value
for your customers. Licensing makes it easier to satisfy your customers’ software needs.
And, it can help you save money and increase your revenue.
Subscription-Based Products
CA Internet Security products are available for purchase on a subscription basis. Subscriptions can be
purchased with a one or three year maintenance program and must be renewed when the subscription
expires. Active subscribers receive signature file updates daily or as needed at no additional charge1.
These updates deliver critical protection against the latest virus and spyware threats. Keeping an active
subscription ensures that our customers are protected against the latest Internet threats.
Think Outside the Box
For small businesses to large enterprises, CA offers a licensing program that works. The Open Licensing
Program is perfect for any-sized business that wants a cost-effective way to streamline software
purchase. The Government License Program provides government agencies, academic institutions,
and non-profit organizations with a simple, cost-effective way to purchase CA products.
CA is committed to providing you with the most competitive price
that we possibly can. Contact your reseller to find out more.
1 Applicable signature file updates are delivered at no additional charge to customers
who have an active subscription to CA Threat Manager, CA Anti-Virus or CA Anti-Spyware.
3
Purchasing Options
Licensing Gives You a Cost-Effective Purchasing Option
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Home and Home Office
Business Solutions
CA Onsite PC Protection Program
End-User Open Licensing Program (OLP)
Discounted pricing program available on electronic software delivery
to eligible partners at ca.com/onsite
Cost-effective program available to businesses of all sizes,
visit ca.com/partners/internetsecurity
Where to Buy
End-User Government Licensing Program (GLP)
Available through these distributors:
Navarre
Ingram Micro
Tech Data
Synnex
Online Store
Direct purchasing for consumer users at shop.ca.com
Partner Specialist
Consult your Partner Specialist for available options:
1-888-410-4777 ca.com/partners/internetsecurity
Retail Stores
Our products are available at select retail locations:
Staples Office Depot Circuit City Fry’s
TigerDirect P.C. Richards
• End-User Technical Support
Web-based support: 24x7 email, chat and comprehensive
knowledge base available at ca.com/home/support
at no additional charge
• Phone Support:
$19.95 per incident by calling 877-694-8509
• End-User Customer Service
shop.ca.com/support
Cost-effective program available to government agencies, academic institutions
and non-profit organizations, visit ca.com/partners/internetsecurity
Partner Procurement Programs:
CA Onsite PC Protection Program
Discounted pricing program available on electronic software delivery to eligible
partners at ca.com/onsite
CA System Builder Program
Robust, value-added program designed exclusively for system builders
Partner Specialist
Consult your Partner Specialist for available options:
1-888-410-4777 ca.com/partners/internetsecurity
Where to Buy
Two-tier distribution channel available through these distributors:
Ingram Micro
Tech Data
Synnex
D&H
• End-User Technical Support
Web-based support: 24x7 email, chat and comprehensive knowledge
base available at [email protected] at no additional charge
• Phone Support:
Available with purchase of a maintenance program
631-342-6364
• End-User Customer Service
[email protected]
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Competitive Pricing
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Did you know that
CA offers very
competitive pricing?
Switch and Save Program Details
Distributor Terms
Customers looking to “upgrade” their Internet
Security Solutions should look no further. With CA’s
new competitive replacement offer, customers can
now save hundreds or thousands of dollars instantly
on select CA Internet Security Products! Qualified
orders must be placed using the special Promo Code.
Distributors should ask to see the full list of eligible
product SKUs and instructions, as well as special
discounted pricing.
NOTE: Distributors MUST reference Promo Code on all applicable orders,
or orders will be billed at regular prices; Reseller must attest that this is
a competitive replacement or the legitimacy of a competitive quote from
End-user prior to placing orders with their Distributor. *Additional terms
and conditions may apply. CA reserves the right to request proof of
competitive product. If you have further questions regarding this offer,
please contact your CA sales or marketing representative. CA reserves
the rights to alter, amend, cancel or extend this offer at any time,
without notice.
Reseller Terms
Your customers could save hundreds or thousands
of dollars instantly — up to 10% or more! Qualified
orders must be placed using the special Promo
Code. Ask to see the full list of eligible product SKUs
and instructions.
NOTE: Both Resellers and Distributors MUST reference Promo Code on all
applicable orders, or orders will be billed at regular prices. *Additional
terms and conditions may apply. CA reserves the right to verify the
legitimacy of the competitive replacement or competitive situation. If you
have further questions regarding this offer, please contact your CA sales or
marketing representative. CA reserves the rights to alter, amend, cancel or
extend this offer at any time, without notice. This promotion is sponsored
by CA, Inc. One CA Plaza, Islander, NY 11749.
Copyright © 2008 CA, Inc. All rights reserved. All trademarks, trade
names, service marks and logos referenced herein belong to their
respective companies.
End-user Terms
See your Reseller for available pricing plus complete
details, terms and conditions. Your Reseller MUST
request and reference the special Promo Code on
all orders to distribution to receive special pricing.
Orders placed without the Promo Code may be
billed at regular prices.
Final price is established by the Authorized CA Reseller. Offer valid for
qualified end user customers with proof of current competitor quote,
in the fifty United States and Canada from April 1, 2008 through
March 31, 2009 only.
For more information, please visit
ca.com/partners/internetsecurity
or call 1-800-410-4777.
This program requires the following documents: Distributor Notification, Reseller Notification, End-user Awareness Rules.
CA reserves the rights to alter, amend, cancel or extend this offer at any time, without notice.
Copyright © 2008 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein, belong to their respective companies
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Support Teams
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CA Has a Team Ready to Help You Build Your Business
Partner Support/Sales
CA Internet Security Partner Specialists
NEW Leads
CA Internet Security Pre-Sales Specialists
Are focused on enabling Silver and Transacting partners
to grow their business.
Works directly with eligible partners to share opportunities
collected from ongoing lead-generation campaigns, including
trade shows, seminars, awareness campaigns, Webcasts,
direct mail, email and more.
Support includes:
• Dedicated telesales support
• Product information
• Pricing & quoting
• Answers and support
as it pertains to Partner Program
Pre-Sales Lead Specialists will:
• Qualify prospects
• Deliver a quote to the customer
• Pass along a valid quoted lead
back to partner to close
1-888-410-4777
Demos On Demand
CA Internet Security Technical Specialists
Improved Customer Service
CA Internet Security Product Specialists
Live demos enable partners to expand support for their business, as
well as technical and sales skills. Demos are an important part of the
customer selection process.
Works directly with business end-users on behalf of our partners
to facilitate procurement through our partners and possibly grow
the opportunity beyond a renewal, adding additional CA Internet
Security Solutions.
Technology Specialists will:
• Accept Partner requests for live demos 24x7 worldwide
• Demonstrate Threat products in local language
where available
Product Specialists will:
• Call end-user nearing renewal to qualify the opportunity
• Schedule a product demonstration for upsell
and cross-sell opportunities
• Prepare and deliver a price quote into your team to close
• Configure quotes
• Provide product support
• Cross-sell and upsell products to customers
• In the future will be able to help customers
co-term different maintenance renewals
1-888-410-4777
ca.com/partners/internetsecurity
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Pricing Models
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Licensing Terms
Definitions for Each Product Type
Tier Pricing Levels
To make your purchasing options easier and more
competitive for licensing, we have reduced our tier
pricing levels to 7 tiers.1
New Product
1. 1 – 49 users
2. 50 – 99 users
3. 100 – 249 users
4. 250 – 499 users
5. 500 – 999 users
6. 1000 – 2499 users
7. 2500+ users
Box Product
Available in 1, 5, 10 and 25 node boxes
1 This tier change takes effect with each next new product release, which is
anticipated to begin in September 2008 for CA Gateway Security r8.1 and CA
Host Based Intrusion Prevention System.
This product category is for new customers who neither own a CA Internet Security
product nor have proof of ownership of a competitor’s product. Customers who have
purchased CA Internet Security products at the upgrade price and want to purchase
additional seats at a later date would also select from this catagory.
Competitive Upgrade
This product category applies to new customers who can provide documented proof of
a competitor’s threat product and existing CA customers who already own a CA threat
product (e.g., currently has CA Anti-Virus and is now purchasing CA Host Based Intrusion
Prevention System). This pricing category only applies to the original purchase and will
not be available when the products bought at the Competitive Upgrade level are renewed.
Renewal
This product category applies to existing CA customers who currently own the product but
need to renew their maintenance agreement. The maintenance agreement must be valid (it
has not lapsed yet) or be within the grace period for that geo (60 days for North America
or 30 days for ROW).
Upgrade
This product category applies to CA customers who own threat products but the
maintenance agreements have lapsed. It also applies to CA customers who own a different
CA threat product than the new one being purchased (e.g., currently has CA Anti-Virus
and is now purchasing CA Host-Based Intrusion Prevention System).
Migration Upgrade
This special pricing category is available to existing CA customers who own
CA Anti-Virus and/or CA Anti-Spyware and want to upgrade to CA Threat Manager.
Maintenance agreements on their current CA products must be valid in order to be
eligible for this special pricing.
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Licensing Program Elements
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Which Program is Right for You?
Open License
Program (OLP)
Government License
Program (GLP)
Available to businesses of all sizes
(see page 11 for Licensing Terms)
Large government agencies,
academic institutions,
non-profit organizations (10+ seats)
NONE
NONE
Partner Agreement
Partner Agreement
Purchase Discounts
Single discount level
estimated at 25% off MSRP
Consult with your partner
Substantial discount off MSRP
Consult with your partner
Single License for
Multiple Installations
YES
YES
Centralized Purchasing
YES
YES
Available Support
& Maintenance Services
Choose from Value
or Enterprise Maintenance in
1 or 3 year coverage plans
Choose from Value
or Enterprise Maintenance in
1 or 3 year coverage plans
Consolidated Support &
Maintenance Services
YES
YES
Automatic Product Registration
YES
YES
Program Elements
Business Size
Minimum Purchase Commitments
Agreement Type
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1
Maintenance Programs
True “Maintenance” Service
• 24 x 7 support at no extra charge1
Tech support means the world to your customers.
Purchasing an option from CA’s True Maintenance
Program can save them loads of money down the road,
and give them access to constant tech support without
costly per-incident charges. Our maintenance offerings
for Internet Security products are cost-efficient, flexible
and available in one- and three-year terms. Choose
• No-charge phone-based technical support
• Upgrades to future releases at no extra charge
• Choose 1- or 3-year coverage plan
• Signature file updates for 1 year at no extra charge
between Value Maintenance and Enterprise Maintenance.
Discounts and Deals
Partners may also participate in our Indirect Quote (IQ)
• Bundle discount offer available
at time of software purchase
process to get competitive pricing. It’s a unique
opportunity for you to apply for discounts and price
adjustments on CA products.
For more information, please visit
ca.com/partners/internetsecurity
or call 1-800-410-4777.
1available with Enterprise Maintenance only
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Choose
1- or 3-year
coverage
plan
At a Glance
Compare & Choose
Value Maintenance
Enterprise Maintenance
(sold as Product Plus Maintenance &
Maintenance Renewal in OLP)
(sold as Product Plus Maintenance &
Maintenance Renewal in OLP & GLP)
Phone-Based Support
8:00am – 8:00pm ET
24x7 priority enterprise
Onsite Visits (fly to site)
Add-on charge
Add-on charge
Severity One Response Time Goals
Within 1 hour
Within 1 hour
Remote Access Connection for
Real-Time Assessments
Yes
Yes
FREE Product Upgrades
Yes
Yes
FREE Signature Upgrades
Yes
Yes
Free Web-Based Upgrades
Yes
Yes
Available in 1- & 3-Year Terms
Yes (through CA’s Open License Program OLP)
Yes (through CA’s Open License Program OLP & GLP)
Access to SupportConnect
No
• Unlimited access to self-help technical support and the
ability to open and manage technical issues via the Web site
• Download software patches
• Automated online management of technical support issues
• Immediate availability of CA product updates
CA Security Advisor
Yes
Yes
Renewable
Yes
Yes
(CA’s web-based support Infrastructure)
Bundled discount offered when your customers order it at the time of their software purchase.
Please refer to your license key (OLP or GLP) when reordering.
Annual renewal is required after expiration of 1- or 3-year coverage plan.
Renewal price is not available if customer chooses to renew after the 30-day grace period that follows expiration.
1
All maintenance programs become effective on date of purchase.
15
Open License Program (OLP)
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OLP Benefits
• Subscription-based product that requires renewal
• Single license key for multiple installations
• Streamlined media pack
• Simplified product registration
• Easy-to-understand pricing structure
• Quick quotes
• Worldwide availability
• Easy product reorder
Open License Program
CA Open License Program is an easy-to-use,
cost-effective purchasing program designed to meet
the needs of businesses of all sizes. It reduces the
costs associated with acquiring, implementing, and
maintaining CA software. OLP offers streamlined
purchasing and centralized license management.
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Government License Program (GLP)
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GLP Benefits
• Subscription-based product that requires renewal
• No minimum purchase requirement
• Simplified program with a single discount level
• Easier administration with fewer SKUs
• Streamlined deployment —
single license key for multiple installations
• No-hassle product registration —
GLP purchases are automatically registered by CA
Buying’s Great for Business
CA's Government License Program is a premiere, world-class
licensing program that offers government agencies, academic
institutions and non-profit organizations substantial discounts,
without the obligation of making volume purchases. GLP's
streamlined process offers the quickest, easiest way to
purchase licensing for large environments by reducing the
paperwork and administrative headaches associated with
traditional contract licensing programs. Furthermore, with
no minimum purchase requirements, cost of software
ownership can be reduced and redundancy better avoided.
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Unique Buying Programs
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CA Onsite PC Protection Program
CA System Builder Program
• A Web-based, turnkey solution
enabling discounts for onsite
service provides who deliver CA
solutions electronically while onsite,
using our online portal
• A robust value-added program designed
exclusively for System Builders
• Special pack sizes and pricing options are
available to registered members
Home and Home Office Products
• License keys are automatically emailed upon order entry
through the onsite portal for Electronic Software Delivery
to your customer’s PC
• Your discounted price is automatically billed to your account
• Your customer is billed by you for the resale amount
that you set
Home & Home Office Products
• Products: CA ISS Plus (with $10K warranty),
CA Anti-Virus Plus CA Anti-Spyware,
CA Anti-Virus, CA Anti-Spyware, CA DNA,
PC Pitstop Optimize
• Pack sizes: 3, 30, 100
• Packaging: CD in a sleeve
Business-to-Business Products
Business-to-Business
• License keys are automatically emailed upon order entry
through the Onsite Portal for Electronic Software Delivery
to your customer’s PC
• Your discounted price is automatically billed to your account
• Your customer is billed by you for the resale amount that you set
No need to purchase inventory. CA Solutions are delivered on demand.
• Products: CA Threat Manager, CA Anti-Virus,
CA Anti-Spyware
• Pack sizes: 1, 3, 30
• Packaging: CD in a sleeve
Only available with PC purchase,
not as a stand-alone product.
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Internet Protection Program Explained
Up to $10,000 in Coverage
Up to $5,000
Coverage Against Damage Caused
by Computer Viruses
If subscriber’s PC fails as a result of a virus infection after CA Internet Security
Suite Plus 2008 is properly installed, subscribers are eligible to receive up to
$5,000 in technical service and/or hardware repair/replacement. This plan
covers up to 3 PCs or laptops, with a combined aggregate limit of $5,000. A
dedicated telephone number is provided to help registrants manage their claims.
Up to $5,000
Identity Theft Coverage
Protects up to 3 PCs for one low price.
End-users can install the product on up
to 3 PCs at a single address.
Safeguard data on one PC with Mobile Lifeline™ software which includes
complementary identity theft protection worth up to $5,000, enabling subscriber
to block access or to retrieve files remotely on one registered PC in case it is
lost or stolen. For details visit mobilelifeline.com
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For Complete Terms and Conditions visit: ca.com/partners/internetsecurity.
Plans are administered by Warranty Corporation of America (WaCA), a full service administration company. Registration required and certain restrictions apply; see plans for details.
Identity Theft Coverage not available to residents of New York and may not be available in other jurisdictions.
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Renewals
CA Renewal Notification Process
CA makes it easy to keep your revenue stream flowing with our annuity based subscription and
renewal process. CA notifies end-users, on behalf of the partner, when their product is about to
expire or has expired and gives them the option to renew their subscription.
Reminder Notification
CA sends reminder notifications to end-users letting them know when their maintenance
agreement is about to expire. The notification gives end-users three renewal opportunities:
1. Renew their existing agreement
2. Upgrade to a CA product that offers an additional layer of protection
3. Offer to renew their existing agreement and purchase a complementary CA solution
Purchasing Options
Active Maintenance Agreement
Renewal opportunity is delivered to the original partner who sold it.
Expired Maintenance Agreement
If customer does not renew through the partner, CA offers customers with expired licenses
several options to renew including: referral to preferred partner or CA direct. CA will make every
effort to refer partner to a renewal opportunity. Your agreement will include complete details on
the renewal process.
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Notes
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For more information, please visit
ca.com/partners/internetsecurity
or call 1-888-410-4777.
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