leading furniture expertise

Transcription

Furniture Industry
Research Association
Yearbook 2009-2010
LEADING
FURNITURE
EXPERTISE
www.fira.co.uk
President &
Roneo+Vickers
re-launch brands
President Office Furniture Ltd
announce the re-launch of its
two most famous British office
furniture brands President and
Roneo+Vickers.
Roneo+Vickers a brand
celebrating its centenary
in 2009 is introducing a
comprehensive steel storage
range from traditional filing
cabinets to the latest Lateral
filing solutions also available
from stock.
President encompasses all
of the former Arenson ranges
such as Cxtra, Graphic and
Touch (pictured below) along
with the new “Tactile” range
all products are now available
from substantial stocks and
President is actively seeking
dealers across the whole of
the UK
Margolis Office Interiors
Ltd., one of London’s oldest
established office furnishers,
have long been associated
with the President and
Roneo+Vickers brands
and are particularly proud
to be associated with the
re-launch of President and
Roneo+Vickers.
In the 1960’s the late Chairman
of Margolis was a close
personal friend of Archie
Arenson and was instrumental
in the move away from kitchen
furniture to office furniture
manufacturing and became
one of the major distributors
for the Company and helped to
establish the brand.
Paul Margolis, current owner
and Managing Director, says
“It’s great to see such British
Iconic names back after so
many foreign brands flooding on
to the market in recent years.”
Margolis Office Interiors wish
President and Roneo+Vickers
every success.
Margolis also distributed
Roneo filing cabinets from their
earlier days supplying many
commercial, financial and
government bodies.
Bradbury Drive
Springwood Industrial Estate
Braintree
Essex CM7 2SD
Tel: 01376 33 11 12
Fax: 01376 55 49 92
FIRA
05
Furniture
Industry
Research
Association
YEARBOOK
2009-2010
LEADING
FURNITURE
EXPERTISE
Chair image: Morleys. Ornate room image, front cover: Wesley-Barrell.
Furniture Industry Research Association Yearbook 2009-2010. Leading furniture expertise
www.fira.co.uk
FIRA
07
Contents
09 Foreword
10 BMTRADA Group information
12 FIRA News, information and services
– What buyers want
– The Furniture Ombusdman and what it can offer
– The Furniture Ombudsman at the House of Commons
– FIRA appoints new managers
– Service Technicians offer great benefits
– Best practice in children’s furniture
– Making the most of your FIRA membership
22 New technologies, manufacturing and design
– Surviving the credit crunch
– Trends in interiors are bold and colourful
– Enhancing MDF with Lasercoat surface finishes
31 Flammability, finishes and adhesives
– Reducing emissions by developing sustainable flame retardant products
– FIRA publishers new guide to flammability
– Testing the performance of PVAc adhesives
37 Public sector
– Ensuring products are fit for purpose: FIRA’s Certification scheme for school furniture
– Designing for public sector clients
43 Contract and office furniture
– Senator improves bottom line with furniture industry sustainability programme
47 Kitchens
– A new standard for kitchens
49 Corporate social responsibility
– Taking the first steps towards CSR
51 Directory
– Alphabetical listing of FIRA members
– Classified listing
– Index of advertisers
We very gratefully acknowledge the
support of the firms whose advertisements
appear throughout this publication. As a
reciprocal gesture we have pleasure in
drawing the attention of our readers to their
announcements. It is necessary however for
it to be made clear that, whilst every care
has been taken in compiling this publication
and the statements it contains, neither
the promoter involved nor the Publisher or
content provider can accept responsibility
for any inaccuracies, or for the products or
services advertised.
Designed and published by:
Open Box Publishing Limited
32-35 Hall Street
Jewellery Quarter
Birmingham B18 6BS
Tel: 0121 608 2300.
Fax: 0121 608 2220
URL: www.openboxpublishing.co.uk
Email: [email protected]
[email protected]
© TRADA Technology Ltd 2009
www.fira.co.uk
FIRA
Foreword
09
turbulent
times in the
industry
Welcome to our new FIRA Yearbook for 2009-10, which I hope will
be a useful guide to the many different aspects of FIRA and to the
furniture industry as a whole.
These are turbulent economic times, and there’s one major
consensus in the industry today – nobody knows for certain what’s
going to happen in the coming months.
What we do know, however, is that cost-consciousness is high
on the agenda for businesses and consumers. Many organisations
and individuals are looking at reducing unnecessary costs, and added
value is becoming even more crucial in buying decisions. Companies
are thinking of the medium to long term and are making sustainable
changes in order to become leaner and more efficient, so that they’re
better placed when the market picks up.
At FIRA we’re seeing increasing demand for support in improving
products, processes and customer service. Improving products and
processes through the latest test methods and certification schemes
can provide that crucial differentiation from the competition and will
certainly increase the confidence of consumers.
Our Service Technicians can help improve the customer
experience by providing expert, professional and independent service.
They’re carrying out over 40,000 home visits a year, and because
of their speedy service, 90 per cent of products remain in the home
(rather than being replaced or refunded). The information we glean
from these visits helps spot trends, and companies are able to use
this information to redesign products, add value, look at and improve
processes or change their buying strategies.
This year we publish two key publications to help members. Firstly,
it’s become clear to us that after many years of living with the UK’s
complex regulations on flammability, companies still need expert help
and advice in understanding and complying with these regulations.
FIRA has put its considerable experience in the area into an updated
guide, which we hope will help clarify the many aspects of this subject.
Secondly, our new competitiveness study is available from
September 2009. Our last study, published in 2002, was very
positively received and we received many requests for an update. We
expect and hope the new study will be as revealing and as helpful to
the furniture industry as its predecessor.
This Yearbook includes plenty of useful information about FIRA’s
work, its services and its members. I’m very grateful to all our
advertisers for their support, and I wish you all good fortune in your
endeavours over the coming year.
Hayden Davies
Managing Director, FIRA
www.fira.co.uk
FIRA
BM TRADA
BM TRADA Group
The BM TRADA Group is a
dynamic group of companies at the
forefront of the timber, construction
and furniture sectors. Multidisciplinary technical expertise and
market overview are combined
with experience to provide effective research, testing, consultancy,
information and third-party certification.
Formed by the executive management of TRADA in 1994 as TTL
Chiltern Ltd, the group has recently been rebranded as BM TRADA to
incorporate the familiar and well-respected TRADA name.
Contact BM TRADA Group
Stocking Lane
Hughenden Valley
High Wycombe
Buckinghamshire
HP14 4ND.
10
FIRA supports manufacturing and other improvement initiatives
within individual companies and also implements projects that will
provide industry wide benefits by promoting the common approach
methodology for process improvements throughout the furniture industry.
Contact FIRA International Ltd
Maxwell Road
Stevenage
Hertfordshire SG1 2EW
t: +44 (0)1438 777700
f: +44 (0)1438 777800
e: [email protected]
w: www.fira.co.uk
Contact The Furniture Ombudsman
t: +44 (0)845 653 2064
f: +44 (0)845 653 2065
w: www.fira.co.uk
FIRA International Ltd
The Furniture Industry Research
Association was first established 60
years ago by the furniture industry
for the industry. FIRA International
continues to provide a wide range
of expert services that are dedicated
to the global furniture supply chain, as well as safeguarding the industry
through managing the Association’s membership activity.
Research and development programmes feed into British, European
and International Standards for performance and testing with FIRA
International experts representing the UK on a number of Standards
committees. This enables its furniture testing laboratory to provide the
best service when testing components, materials and finished product
to ascertain performance safety and durability. International recognition
gives the FIRA testing certificate acceptance worldwide.
FIRA’s expertise is available on a consultancy basis for business
process improvement, ergonomics and environmental management
issues. Further services from FIRA include customer service
solutions. FIRA Service Technicians provides a highly-efficient, aftersales service for furniture retailers, manufacturers and importers, to
quickly resolve customer complaints as effectively as possible within
reasonable cost constraints.
Officially recognised by the European Commission, The Furniture
Ombudsman (TFO) is the independent standards body for furniture and
floor coverings.
It aims to raise the standard of customer service in the furniture
industry through providing a Code of Conduct to its members.
Members of TFO offer an extra reassurance to their customers and
demonstrate their commitment to providing a quality service.
To support their members, TFO provide a range of services
including consumer law and customer service training, a legal helpline
and an alternative dispute resolution service whereby disputes
between consumers and retailers can be resolved through conciliation
or adjudication. TFO also provides independent inspection services
for both non-member organizations and consumers to aid resolving
disputes and complaints.
The Furniture Industry Sustainability Programme (FISP) was
set up in 2006 to support best practice in all aspects of sustainable
business. Companies may join as associate or full members. Associate
members have two years to meet a number of set criteria to become full
members; sustainability audits of member companies form the basis for
benchmarking data from which the whole industry can benefit.
FIRA’s business process improvement consultancy works with
furniture manufacturers to assist in the generation of sustainable
process improvements that will not only improve competitiveness but
will also enhance customer satisfaction.
TRADA Technology Ltd
TRADA Technology is the leading
independent timber research,
consultancy and information provider
for the construction industry.
TRADA Technology has
clients from government and local
authorities and throughout the construction supply chain including
architects, designers, specifiers, engineers, contractors and builders,
both in the UK and overseas. Projects in over 50 overseas countries
have ranged from forestry and primary processing to demonstration
and utilisation of timber in building and construction.
TRADA Technology provides the research and information
services for TRADA on behalf of its members, developing new market
opportunities for timber and helping to safeguard existing ones.
Technical expertise is at the heart of TRADA Technology’s
business. Condition surveys on site, design assistance, materials and
product evaluation and expert witness services in the event of any
dispute are all examples of consultancy services available. Specialist
services include frameCHECK (timber frame quality assessment),
building performance, publications, training, market research and
website development.
Contact TRADA Technology
Stocking Lane
Hughenden Valley
High Wycombe
Buckinghamshire
HP14 4ND.
t: +44 (0)1494 569600
f: +44 (0)1494 565487
w: www.trada.co.uk
www.fira.co.uk
FIRA
BM TRADA
BM TRADA
Certification Ltd
BM TRADA Certification was
established to provide product
certification for the timber industry
and now has over thirty years’
experience of serving its clients
throughout the timber, wood
products, building and construction sectors. It is accredited by UKAS,
the United Kingdom authority for certification bodies, and by FSC, the
Forest Stewardship Council.
BM TRADA has a broad international client base and has issued
over 10,000 certificates in over 50 countries. It operates a number of
schemes and services.
The Q-Mark product schemes include:
• Visual and Machine Strength Grading of Timber
• Fire-resisting Doors and Doorset Installation
• High Performance Timber Windows
• Enhanced Security Doors and Windows
• Engineered Wood Products
• Panel Products
• Timber Engineering Hardware
• Scaffold Boards
• Timber Balustrades
Other BM TRADA services include:
• FSC Chain of Custody
• FSC Project Chain of Custody
• PEFC Chain of Custody
• Forest Products Chain of Custody
• CE Marking and European Technical Approvals (ETAs)
• Quality Management – ISO 9001:2000
• Environmental Management – ISO 14001, EMAS and BS 8555
• Health and Safety Management – OHSAS 18001
• Information Security Management – ISO 27001
Contact BM TRADA Certification
Stocking Lane, Hughenden Valley, High Wycombe, Buckinghamshire,
HP14 4ND.
t: +44 (0)1494 569700
f: +44 (0)1494 569701
w: www.bmtrada.com
Chiltern International
Fire /
Chiltern Dynamics
With more than 30 years’
experience, Chiltern International
Fire (CIF) is one of Europe’s leading
authorities on fire, providing a
range of services to clients around
the world. Services include fire
resistance and reaction to fire
testing to British, European and
international standards, as well as
consultancy, certification, research
and training. In addition, CIF can
undertake assessment of fire performance and provide guidance on
upgrading, with particular expertise in heritage buildings. All major tests
are accredited by the United Kingdom Accreditation Service (UKAS).
The company also offers a first class facility for Positive Pressure
Ventilation (PPV), Breathing Apparatus (BA) and Compartment Fire
Behaviour training for fire services personnel, as well as outdoor
exercises and drills.
Chiltern Dynamics is renowned for its expertise in doors and
windows, providing testing, assessment and certification services to
11
prove the performance of buildings and their components against a
wide range of criteria. All major tests are UKAS-accredited.
Chiltern Dynamics’ Energy Services Department are members of
ATTMA (Air Tightness Testing & Measurement Association) and offer
UKAS-accredited air tightness testing together with thermographic
inspection of buildings, thermal analysis of building products, and
British Fenestration Rating Council (BFRC)-accredited thermal
simulation for windows and doors.
Contact Chiltern International Fire or Chiltern Dynamics
Stocking Lane, Hughenden Valley, High Wycombe, Buckinghamshire,
HP14 4ND
t: +44 (0)1494 569800
f: +44 (0)1494 564895
w: www.chilternfire.co.uk
CCB evolution
Consulting Structural Engineers
for Construction Design and
Innovation
CCB evolution is a specialist
engineering consultancy delivering
value-added and innovative
solutions for the construction industry. With expertise in timber
structures and cold rolled steel frames CCB evolution undertakes:
• design management
• feasibility designs
• product innovation
• structural engineering calculations
• fabrication drawings for manufacturing and site assembly
• site review and inspections.
With eight years experience of delivering value-driven solutions for
the building industry, CCB evolution is dedicated to delivering best
practice in engineering solutions for:
• offsite buildings
• schools and community buildings
• hotels, multi-storey apartments and student accommodation
• care homes and low-rise hospitals
• exhibition stands and event structures
• houses and grand homes.
From the foundations to the chimney pots, integration of the frame
design to the specific demands of a project comes as part of the
range of CCB evolution services.
Contact CCB evolution
129 Cumberland Road, Bristol BSI 6UY
t: +44 (0)117 945 3260
f: +44 (0)117 929 3095
w: www.ccbevolution.co.uk
www.fira.co.uk
FIRA
12
News, Information & Services
What
buyers
want
“Those companies that survive the credit crunch will
give the customer – the buyer – what they want. The
current climate is affecting buyers as well as sellers;
we’re all in this together,” said Hayden Davies, speaking
at the National Furniture Conference.
Andrew Croston, Head of Corporate Procurement at the Olympic
Delivery Authority, gave an update on the progress of London 2012,
which he said would cost less than half of the £22 billion the Beijing
games cost to stage. He discussed the Olympic Delivery Authority’s
CompeteFor web portal, which invites contract bidders to tender.
Overall there will be 50,000 contracts awarded, 10,000 of which will
be won online. Over 43,000 companies have already registered, he
said, but fewer than 50 of those represent the furniture sector - so
there are certainly opportunities to get involved.
Greg South, Head of Operations at Consumer Direct, the
government-funded telephone helpline which is in its third year of
operation, introduced some interesting data on furniture complaints.
The service takes over a million calls a year, which is set to
increase as consumers become more aware of it. Furniture enquiries
have risen 18% year on year, with a further 8.5% increase during
the first three quarters of 2008. As an example, he showed the
breakdown of enquiries relating to upholstered furniture for the first
three quarters of the year. Of 12,232 enquiries, 7,695 (63%) related to
defective goods, with 1,510 (12.5%) concerning delivery/collection/
repair and 1,235 (10%) claiming substandard service.
“My message is to try and improve the customer’s experience,
especially in relation to managing their expectations,” he concluded.
Marks and Spencer Technical and Sourcing Manager Nick Hill
discussed his company’s approach to sourcing products.
“They need to look good, function well, be fit for purpose and
ideally have a unique selling point to excite the customer,” he said.
“Having well engineered products is essential for mass production;
it is no good having a great product that cannot be made in bulk to
serve our 650+ UK stores, or our 291 international stores. We have
over 1000 suppliers, and it is important from the start to agree service
levels, what is expected on both sides in terms of design, product
development, delivery and staff training to sell the products.
“A big part of good service to us is having good suppliers we
can trust to help us get on track if there are difficulties, to explore
what went wrong, why it went wrong and to prevent it happening
again. If the quality is wrong, we are in for a rough ride; I cannot overemphasise how important quality is to M&S and its customers.”
Amaryllis Account Manager Mark Draper was responsible for
FF&E at the Terminal 5 complex at London’s Heathrow Airport, and
he gave a lively account of how this mammoth project was handled.
Amaryllis is a procurement business, and was awarded the £5.5m
contracts to fit out the accommodation for the 24,000 staff at T5 and
64 lounge areas globally, starting with T5.
Having won both contracts allowed Amaryllis greater buying
power, although many of the items sourced were non-standard; for
example, of 32 different desk types used in the accommodation
project, only two were ‘off the shelf’, with the others developed in
conjunction with suppliers to meet the needs of its client, British
Airways. The lounges featured over 1,000 custom-made tables, and
3,000 chairs comprising 40 different designs and 26 unique fabrics.
To answer the question ‘What do buyers want?’ Mark concluded
that ultimately, as a buyer, he wanted an easy life. This meant keeping
his client and others involved in the project happy, which in turn required
flexible suppliers with a ‘can do’ attitude, value for money, rapid
responses, availability of samples and reliable supply chain partners.
The common theme of delegate discussions was better
communication, particularly at the outset. Terms of trade should be
simplified, key performance indicators should be made clear in writing,
sourcing options should be spelled out, so that origin of products and
materials used are clearly defined (e.g. imports from China and India
may be cheaper, but they also take time to be delivered).
In short, there needs to be more clarity in the initial brief, and there
was a call from the floor for FIRA to develop standardised Terms and
Conditions for projects involving furniture specification.
www.fira.co.uk
FIRA
13
The Furniture
Ombudsman and
what it can offer
“In a nutshell,” says Kevin Grix, the head of The Furniture
Ombudsman, “We specialise in alternative dispute resolution,
independent inspections by consultants and training.
“In the economic downturn, I believe that complaints will rise,
and consumer expectations for compensation will be higher. Our
role in mediating and adjudicating complaints between retailers and
consumers at low cost will become even more important.”
Kevin’s role as Head of The Furniture Ombudsman is to
oversee the operations side of the service, and he heads a team of
administrators and adjudicators who are instructed by consumers and
retailers. The service is regulated by a panel of representatives from
local government and consumer law bodies. Kevin is keen to raise
the profile of The Furniture Ombudsman, bringing it closer to local
government and tying in with organisations such as the Office of Fair
Trading and the Chartered Institute of Arbitrators.
What the service offers
When a consumer makes a complaint, they’ll complete a form and
a copy will be sent through to the retailer for them to respond. Both
sides will then be assessed and the Ombudsman tries to resolve
the dispute. In 85 per cent of cases, the dispute is resolved by
mediation – costing a fraction of the financial commitment involved in
taking a case to court.
If the case cannot be solved by mediation (for example, not
enough money is offered in compensation), then the case will move to
adjudication stage, when The Furniture Ombudsman will draw up the
case, putting both sides of the argument, and both parties will sign to
confirm their agreement of the facts. An independent consultant will
then inspect the item (a bed, or a kitchen, for example) and his report
will be circulated to both parties. If there is no settlement at this stage,
they will adjudicate on the complaint and find for one party.
www.fira.co.uk
FIRA
14
Any award is binding on the retailer as part of the terms of
membership of the Ombudsman scheme; however the consumer
is not bound by these terms and can decide whether to proceed to
court with the case. According to Kevin Grix, only a tiny percentage
of cases actually end up in court, and often these are where the
Ombudsman is appointed as an independent witness.
The team of administrators, adjudicators and mediators is made
up of legally qualified people, those with experience in industry dispute
resolution, local government and other relevant backgrounds. The
organisation also offers a range of training courses to retailers, so
that they can understand what constitutes a complaint and can avoid
disputes.
-
-
-
-
-
-
Courses include:
Understanding Consumer Law
Advanced Consumer Law – Understanding Compensation
Consumer Law – Unfair Commercial Practices and Distant Selling
Handling Customers Professionally – A Guide to Customer Service
Understanding Home Improvement Complaints
Understanding Upholstery Complaints
The Furniture Ombudsman Charter
The Charter pledges that manufacturers and retailers who endorse the
voluntary Code of Practice will:
• Provide well made and dependable products.
• Provide clear and accurate information about the product and its price.
• Train staff to maintain a high standard of courtesy and service.
• Provide accurate delivery information and give prompt advice to
the consumer if there is any delay to a quoted delivery date.
• Ensure that where guarantees are given they are clearly written,
easily understood and comply with all current consumer legislation.
• Ensure that all service requests are handled with courtesy,
efficiency and speed.
• In the event of an unresolved dispute, accept the ruling of The
Furniture Ombudsman.
Joining The Furniture Ombudsman scheme means signing up to a
detailed Code of Practice, which deals with everything customer-facing.
Many of the best-known companies in the industry are members,
including B&Q, Homebase, Magnet, Marks & Spencer, House of Fraser,
DFS, Furniture Village, Dolphin, Moben and Kitchens Direct.
An important benefit of membership is the legal advice line,
08701 620 690, which members can call at any time to speak to an
adjudicator for consumer law advice.
www.fira.co.uk
FIRA
15
The Furniture
Ombudsman at
the House of
Commons
Guy Pratt, Head of Trading Standards in Hertfordshire and
Chairman of The Furniture Ombudsman Advisory Panel, spoke at
an All Party Parliamentary Group (APPG) for the furniture industry
at the House of Commons recently about the implications of the
Hampton review.
The review into the effective enforcement of compliance proposes
a restructuring of the regulatory bodies in the UK, which will affect
Trading Standards Authorities and their relationship with businesses.
Guy outlined how the review discusses reducing the regulatory
burden on businesses while maintaining effective regulatory standards
- essentially, developing a more targeted approach to regulatory
inspections and enforcement. The Furniture Ombudsman, through its
dispute resolution service, has a strong role to play in supporting the
principles laid down in the Hampton report.
The APPG, chaired by Madelaine Moon MP, heard representations
by the National Bed Federation (NBF) and the British Furniture
Manufacturing association (BFM), amongst others. The APPG for the
furniture industry, a group formed as a result of the work of the British
Furniture Confederation, of which The Furniture Ombudsman is a
member, has been a forum that has brought the furniture industry and
government closer together since its formation in 2006.
Martin Jourdan, Chairman of the British Furniture Confederation,
pointed out that the furniture industry is “equivalent in size to the
aerospace industry and is larger than the computer industry. This
Group is instrumental in raising awareness about the importance of
the industry to the UK economy”.
For further information about The Furniture Ombudsman call
08701 620690 and for more information about the British Furniture
Confederation visit www.britishfurnitureconfederation.org.uk
www.fira.co.uk
www.fira.co.uk
FIRA
16
FIRA appoints
new head of
The Furniture
Ombudsman
Kevin Grix was appointed the new
Head of The Furniture Ombudsman
in March 2009, where he will mediate
disputes out of court between
consumers and retailers.
Kevin read Law at university for
three years prior to studying to be a
barrister at the Inns of Court School of
Law in London. He was called to the
Bar by the Inner Temple in 2008, and
also brings practical consumer law
experience to the organisation, which
he gained working as a legal adviser to
the public for two years. Over a threeyear period he also gained valuable experience through placements at a
number of leading criminal and civil law chambers in London.
Prior to his legal career, Kevin held posts in retail management,
finance and communications. Since his appointment The Furniture
Ombudsman has enhanced its position at the forefront of alternative
dispute resolution, independence and fairness with a new affiliation to
The Trading Standards Institute and by its adjudicators being admitted
into membership of The Chartered Institute of Arbitrators (CIArb).
Kevin said, “We are proud to work alongside each of these
prestigious bodies and are committed to abiding by their ethical codes
to ensure that The Furniture Ombudsman’s impartial status, integrity and
fairness is inherent in all of our undertakings, for both our members and
consumers.”
Inga was appointed in March and is an experienced strategic
marketer with a background in manufacturing, education, public
sector, training and certification.
Previously she was at Cranfield University for 8 years, undertaking
a number of key marketing roles to launch contract research, services
and MSc /doctorate programmes globally to industry and potential
students. As a senior manager she assisted in the development of
a new research institute – National Soil Resources Institute in 2000,
developing environmental HE programmes, software products,
services. Whilst at Cranfield she studied and obtained an Executive
MBA (part time) with her thesis on reviewing ‘Effective Marketing
Strategies for Student Recruitment being awarded a distinction.
More recently Inga was involved in developing a new Cranfield-wide
alumni programme, and putting in
place a Customer Satisfaction Survey
and project managing improvement
programmes.
“I thoroughly enjoy the challenge
of developing and creating
sustainable marketing and business
practices and looking at novel ways
to capture audience attention.”
Since her appointment she has
developed a new branding strategy
which will be rolled out in September
and is about to embark on creating
a new user-friendly website.
...and new Marketing
Manager, Inga Wells
www.fira.co.uk
FIRA
17
Service
Technicians
offer great
benefits
It’s estimated that complaints in the furniture industry cost over
£50 million in operational and replacement costs each year - not
including the lasting impact that perceived poor products and
service have on an organisation’s business and brand. So it’s a
serious issue for FIRA and one which we’ve addressed successfully
via our Service Technicians operation.
FIRA’s Service Technicians offer a dedicated, specialist furniture
care and repair service that extends across the UK and Ireland. This
is hassle-free complaint handling with high standards of service,
happier customers and low running and replacement costs. It allows
companies to focus on their core business, and provides valuable
reports and analytical insights. Our team of technicians is carrying
out over 40,000 home visits a year, and because of their speedy
service, 90 per cent of products remain in the home (rather than being
replaced or refunded).
We offer:
• 24/7 accessibility
• Expert call handling - 80 per cent of calls answered in 20 seconds
• Expert complaint handling – 90 per cent of complaints are
resolved in the first visit
• High level of customer satisfaction – 90 per cent of products stay in situ
• Rigorous quality standards – 100 per cent of complaint
assessment reports are quality checked
• Up-to-the minute management information, helping clients in the
areas of product development, sourcing, parts control and logistics
Our guiding principles:
• Respond swiftly
• Acknowledge the problem
• Provide choice and updates
• Assess the validity of the complaint
• Take decisive action
• Analyse everything and improve specifics.
FIRA’s technicians are true experts in furniture care and repair,
and they operate right across the UK and Ireland – so can respond
wherever your customers happen to live. Their aim is to reduce
the number of furniture complaints, to reduce significantly the cost
of complaints and to drive up furniture standards and customer
satisfaction levels. The pricing structure for their services is clear and
mutually beneficial for companies and their customers.
FIRA International Ltd has recently doubled the size of its
workforce in Eire, enabling its Service Technicians business to cover
over 65% of Eire geographically, and 80% of the population. The
service already covers the whole of Northern Ireland and mainland UK.
www.fira.co.uk
FIRA
18
Best Practice
in children’s
furniture
New suite of standards for children’s furniture
FIRA has announced the publication of a suite of standards for
children’s furniture. These standards have been in preparation for
the last year and have been produced by FIRA in collaboration
with the Furniture Retail Quality Group – a technical committee
comprising most major UK retailers of children’s furniture.
These standards address a serious shortcoming in current British
and European Standards, which do not address the specific issues
and loadings experienced by children’s furniture.
The suite of standards comprises four documents:
FIRA/FRQG C001: 2008 Furniture. Children’s domestic furniture.
General safety requirements.
Seating. Requirements for strength, stability and durability.
Tables and desks. Requirements for strength, stability and durability.
Storage furniture. Requirements for strength, stability and durability.
Copies of these standards can be purchased from FIRA. Each
document is priced at £100. For more information please contact
FIRA customer services on 01438 777700 or email [email protected].
Desk images: Morley. Other images: Community Playthings.
www.fira.co.uk
FIRA
19
School Furniture UK website re-launched
At BETT 2009 the School Furniture UK website was re-launched
with new updated information on choosing the right furniture for
children in their school environment. Schools Minister Jim Knight
attended and said: “I’m pleased to be at the launch of the updated
www.schoolfurniture.uk.com website which the Department has
helped to fund to ensure a good information source is available
to schools looking to buy furniture. It’s important to ensure that
purchasing decisions are made with appropriate standards in mind
if we are to achieve good value.”
School Furniture UK sets out dimensions of the UK school
population (3-18 years) through a series of charts of key body
dimensions. In addition, dimensions are given for activities relating
to related body dimensions, for example chair heights related to
lower leg heights.
Additional information is also given for common classroom
activities not covered by British or European standards such as
shelves and benches.
•
•
•
How high should a shelf be?
What is the best seat height for a seven year old?
If I am purchasing furniture for year 6 children, what size chairs
and tables do I need?
This site aims to answer these and other questions frequently
asked by teachers and building professionals.
The site will guide you through the decisions necessary to achieve
the best fit in buying furniture for different age ranges. It has the most
up to date sizes using data from the 2001UK survey of school children
and references sizes to UK and European standards.
www.schoolfurniture.uk.com
www.fira.co.uk
FIRA
20
Making the most
of your FIRA
membership
The Furniture Industry Research Association is the only
organisation that represents the whole of the UK furniture industry,
from manufacturers through to importers, retailers, specifiers and
suppliers across all market sectors. It’s also the centre for research
and information within the furniture industry.
As a FIRA member you can enjoy a wide range of tangible benefits to
support your business.
FIRA’s aims:
• To support our members’ businesses
• To add value to their products and processes
• To help improve their bottom line performance
In this article we detail some of the many benefits of membership,
and describe how you can make use of each one.
FIRA members benefit from long-term strategic projects
undertaken by the Association. Historically work such as the 2002
Competitiveness Report, published jointly by FIRA and the DTI, guided
the Government’s thinking on the furniture industry for the following
five years, ultimately leading to the founding of ukfirst to improve the
competitiveness of the UK furniture manufacturing industry, and the
formation of the BFC – the single voice for the furniture industry. In
2009 FIRA will be producing a new Competitiveness Report at a time
when the industry faces a major global crisis.
In addition FIRA is the only UK association actively participating in
www.fira.co.uk
FIRA
21
establishing standards for the furniture industry throughout the world.
FIRA is able to represent the industry’s view to the standings making
process ensuring that the requirements reflect the needs of the
industry and giving our members advance knowledge of standards
changes, allowing them to prepare and be ahead on the market when
standards are introduced.
FIRA members benefit from preferential consideration as research
partners, giving them the opportunity to be first to market with
innovative projects, and often FIRA members get the first look at
research findings. In addition, a number of special projects developed
by the Association, such as the International Flammability Guide, the
Certification Scheme for School Furniture and the Innovation and
Design competition are valuable benefits of membership.
In addition FIRA Members benefit from:
1.Use of FIRA logo
Full members can use the FIRA membership logo on all their
publicity, letterheads, website and fleet livery. The use of the logo
is a valuable marketing tool and shows a company’s commitment
to the furniture industry.
To use this benefit simply contact the marketing team on 01438
777700 or email [email protected].
2. Reductions on commercial services via voucher credits
Full members have 20% of their annual subscription credited back
to them as voucher credits that can be used to discount up to
50% of any FIRA invoice (other than membership renewal).
To use this benefit simply request to use your voucher credits
when you place an order for a FIRA service.
3. Access to technical support line
FIRA is here to answer all your technical enquiries. Simply call our
Customer Service team on 01438 777700, or email info@fira.
co.uk and ask your question.
4. Full access to website
The FIRA website, www.askfira.co.uk, contains a wealth of
technical knowledge, useful tips and links. The website gives you
all the information you need at your fingertips. Only FIRA members
can access the full content. FIRA members are allocated their own
user name and password. Simply enter this on the login page and
the full benefits of the website await you.
For information on your username and password contact our
Customer Service team on 01438 777700 or email [email protected].
5.Entry on website supplier search database
The supplier database is a valuable searchable database for the
furniture industry, and generates up to 200 referrals a year per
member. The directory enables you to include up to ten pictures and
free text, plus a link to your website, so that you can promote your
company’s image and brands to potential customers. All you have
to do is log into the FIRA website using your dedicated user name.
6. Access to selected commercial services at reduced rates
Full FIRA members can get significant discounts on FIRA Testing
Services and FIRA Training Courses. To access this benefit
remember to quote your FIRA membership when placing your order.
7.Technical and marketing publications direct
Using your log in, you can access or download the information
from www.fira.co.uk in the technical information area, and other
publications are available from www.trada.co.uk/bookshop at
significant discounts for members.
8. Priority involvement opportunities on research projects
Involvement in research projects gives FIRA members a
competitive edge, allowing them access to cutting edge
techniques and technologies before the competition. When
putting together research teams FIRA will email out to all
appropriate members
In addition if you have any ideas for research projects that will
benefit the industry and may qualify for funding contact Dr Peter
Beele on [email protected].
9. Gold Award/Certification Scheme Eligibility
The FIRA Gold Award and Certification Schemes are valuable
marketing tools that allow holders to differentiate their product
from the competition. These schemes are widely recognised by
specifiers and consumers as a true mark of product quality.
To find out how to obtain this valuable mark contact FIRA on
01438 777700 or email [email protected].
10.Council membership eligibility
The FIRA Council steers the work of Association. To ensure that
the Association is fully meeting the needs of the industry it needs
input from the membership.
To submit a nomination for a seat on the FIRA Council contact Dr
Peter Beele on [email protected].
www.fira.co.uk
New Technologies,
Manufacturing & Design
22
Surviving the
credit crunch:
how manufacturers
should respond to
the current global
challenges raised by
the credit crunch.
“The key to maximising global opportunities remains
the same in a recession: market intelligence and door
opening, driven by an active, dedicated, local presence,
and a long term commitment,” said Hayden Davies, MD
of FIRA, addressing a conference in Egypt this year. This
article is based on Hayden Davies’ conference speech,
which focused on the initiatives manufacturers and
suppliers can take during a recession.
www.fira.co.uk
New Technologies,
Furniture in context
Furniture manufacturing is big business. World furniture production is
worth about US$350 billion at factory gate prices. In global terms, we
are witnessing three major trends in furniture manufacturing:
1) A steady growth in demand as the global population increases.
The demographic skew (or the higher number of young people)
means that population growth remains a certainty into the foreseeable
future. In addition, increased economic growth and improved living
conditions, particularly in emerging nations, are combining to drive
demand up for furniture in real terms.
2) These changes highlight the second major force at play:
increasing global trade. Furniture is large and bulky – and traditionally
there has been little international trade. However, over the last few
years there has been very clear growth in international business,
that is, importing and exporting. One clear trend is the establishment
of large-scale production facilities, especially in China and Poland,
dedicated to exporting.
But it is not just trade in complete furniture that has grown; possibly
an even greater shift has taken place in the sourcing of components.
The vast majority of furniture manufacturing businesses now source a
significant amount of materials, finished and semi-finished components
from overseas. In the UK, imports account for 44%.
3) The growth in international trade is not evenly dispersed across
nations – and it’s here that we see the third trend, with much of
the international trade being exported from emerging countries
to developed nations. Indeed, despite the growth in trade and an
increasing international dimension, most developed nations have seen
furniture exports remain at best static or even in decline.
23
Looking for opportunities in a recession
It is a well accepted fact that long-term success stories often emerge
from recessions. New ways of doing business are required and thus
new opportunities are created.
A report from The Economist argues that consumers place
increased importance on buying from brands they trust during a
recession. They present less risk but this must be coupled with a
greater expectation of value. However, in the furniture industry the
brands are generally not product brands but retail brands, and that
means opportunities for manufacturers.
In this new world, retailers are more likely to be open to new
propositions, especially those based upon quality and value.
This applies not just to retailers, but to any business to business
transaction, where most clients are looking for the same features –
simply quality and value. The sale of complete, fully assembled items
is only one route to supply. This may be a direct route, however, most
exporters tend to favour the use of an agent or intermediary, who
facilitates the deal, or an importer who acts as the customer, typically
selling on into the smaller independent sector.
However, arguably a much greater level of international business is
now based upon supplying existing manufacturers with components
or part ranges. The benefits of such arrangements are that the
manufacturer has existing relationships and can work closely with the
retailer or customer. The supplier can concentrate on doing one thing
excellently. The supply relationship tends to be longer term, with both
parties (supplier and manufacturer) continually working together to
improve the offer.
www.fira.co.uk
New Technologies,
24
Adding value - building trust and confidence
Many suppliers have thought they have found that elusive golden
opportunity, only for it to end badly. Many buyers, whether retailers,
importers or manufacturers, will explain how the fantastic new
overseas supplier rapidly disappointed, with unreliable deliveries,
product faults and increased costs for controlling quality. In short,
there can be a lack of consistency. Too many exporters are looking for
a quick return, passing off the initial samples as representative of what
will be produced. And too many buyers fail to look behind the low
price to see if the operation has the systems and capability to meet
their long-term needs.
To develop any sort of long-term relationship, products or
components need to meet the appropriate standards, either local
or international, and to continue to meet them, day in and day
out. Success in furniture is rarely about one-offs. It’s about long
term relationships and that means building trust and confidence.
Confidence that a product will be delivered as specified, on time, every
time. Trust that it will meet the standards – for both safety and quality
– and will continue to meet those standards.
Using design to attract customers
Few people buy furniture purely on price. Price is important, but if
customers just bought on price then they would only buy when the
old furniture was worn out. Yet this is rarely the case, especially in
developed markets.
The reasons for buying furniture are more complex; customers
may want a new look or design, they want a change, they want
to make their own stamp or impress – both domestically and also
commercially. Sometimes customers are looking for an emotional uplift
which is fulfilled by the instant gratification of shopping. Or the reason
STATISTICAL DIGEST
FOR THE
UK FURNITURE INDUSTRY
2008
Published by FIRA International Limited
A COMPLETE COMPILATION OF
STATISTICAL DATA COVERING THE
DOMESTIC AND OFFICE FURNITURE
SECTORS IN THE UK, INCLUDING:
– ECONOMIC FACTORS
– STRUCTURE OF FURNITURE INDUSTRY
– FURNITURE MARKET.
Furniture Production, consumption, and
distribution statistics are presented in numerous
tables and charts. International trade data is
segregated by country and product categories.
FREE
Non-Members: £250
FIRA Members:
Tel: + 44 (0)1438 777700
Fax: + 44 (0)1438 777800
E mail: [email protected]
www.fira.co.uk/bookshop
www.fira.co.uk
New Technologies,
may be more practical, for example, they may need a solution to a
problem, such as an extra bed for a guest.
The kitchen is focal point of the house and in this area customers are
often looking for a combination of design and innovation to satisfy their
aspirations, and they like good service (fitting and planning for example).
Clearly, design is key to all of these aspects – indeed price is rarely
the driver – it is design at a price point.
Improving efficiency and reducing waste
Offering value is not just about driving down input prices – whether
wages or materials. Few companies are successful in the race to the
bottom in terms of price– but it is a relatively easy race to win because
you do not even have to be profitable. Improving efficiency is much
more than reducing cost – it is about reducing waste.
Lean manufacturing was originally developed for the motor
industry, and in particular its supply chains. Over the last six years,
FIRA has been working, backed by the UK government, to introduce
lean techniques into furniture manufacturing and thus improve the
competitiveness of the furniture industry and its supply chains.
•
•
To date FIRA has:
developed a clear and specific methodology to improve
manufacturing performance – based upon the measures of
quality, cost and delivery.
developed and used a specific set of tools and techniques to
address waste in all its forms systematically.
•
•
25
used the concept of the ‘7 wastes’ to examine thoroughly all
aspects of the business – working both with management but
primarily on the shop floor in the detail.
implemented a small company programme, specifically tailored
to manufacturers with 5-50 employees. Typical savings are many
times the investment made, and continue into the future.
Understanding the market, and focusing on a target, are hugely
important. This concept illustrates why design, as outlined earlier, is
so important.
“Businesses must focus on a particular aspect and stick to it,
for example, becoming the best and most cost-efficient. Understand
your market and anticipate the changes to it. Pick the growth areas,
and only compete in the shrinking areas if you are the best. You will
never be the best or the most cost-efficient if you try to do everything,”
advises Hayden Davies of FIRA.
How to beat the credit crunch in today’s furniture market:
1. Choose an area to focus on – and become good at it
2. Deliver a consistent product and service to your customers –
backed by independent reassurance
3. Remove waste in all its forms from your operations
Case Study:
Wellman International understands the nature of change. For 38
years, it has been a leading innovator in polyester fibre technology,
driven by bringing ideas and innovation to customers in world
markets. Wellman shows commitment to ongoing research and
development programmes that are both market-centred and
product-focused. Its advanced recycled programme CLS™ (Closed
Loop System™) is one such programme that reflects the ingenuity
of the Wellman team working in close partnership with customers.
Understanding the dynamics of the marketplace and responding
to today’s exacting economic climate is important to Wellman. It has
a well-deserved reputation in developing new products and customer
solutions and is committed to renewing its New Product Development
investment in response to the new global economic reality facing the
business world today and aims to deliver added-value to all industrial
and retail business partners.
Creativity needn’t come as an extra. Wellman sees it as integral
to the service that its customers deserve, and that they have come
to expect. This demands creative-thinking right through the business
chain including sourcing our high-quality raw materials in Europe, use
of economically-beneficial recycled materials, and firmly prioritising
sustainability, genuine care for the environment and working according
to the highest business standards.
Constantly reviewing and investing in best-in-class standards of
performance in supply, production, marketing and distribution channels
and processes is also key. Wellman has engineered its business to
support carbon-neutral standards resulting in low environmental impact.
These are standards which are crucial to customers.
Wellman works to deliver people-centred solutions that deliver
real commercial benefits. It is this shared thinking that drives profitbased relationships and competitive strength in today’s fast-changing
global marketplace.
www.fira.co.uk
Rail hung wall furniture system
For further information contact:
About our products:
Toprail Limited®
• Over 30 years in the market place
• Used extensively in hospitals,
universities and commercial premises
• Only the rail is fixed
• Allows flexibility to change by the user
• Reduces design time
• Maximum use of wall space
Unit 17, Shepperton Business Park, Govett Avenue, Shepperton, Middlesex
TW17 8BA
Tel: 0844 248 9250 Fax: 0844 248 9251
www.toprail.com Email: [email protected]
New Technologies,
27
TrendS in
interiors
are bold &
colourful
Today’s economic climate is having its effect on interior design
trends in interesting and colourful ways. When moving house isn’t
viable, updating with affordable, functional design is a popular
trend, and people are moving away from the tendency to go for
neutrals to help sell their homes.
“Pattern, colour and texture will continue to be key trends in 2009,
adding depth and dimension to design. The colour palette is varied
from bold, brighter shades right through to softer, pastel colours,” says
Tricia Guild, Creative Director and Founder of Designers Guild.
2009 is all about bright colours and bold patterns, and
accessories can do the job in brightening up the home. Vases, lamps,
and interchanging cushion covers are all great ways to refresh a room
– and colourful furniture is a big trend this year. Bold, statementmaking furniture take over from beige and brown.
Abstract shapes and geometric patterns are also appearing, and
key items are likely to be wire framed chairs, black lacquered wood
tables, quirky wall graphics and metal furniture with laser-cut lace
patterns. Bright, shiny colours are leading to a demand for glossy
furniture – smooth, shiny surfaces and high-gloss lacquered fronts
on cupboards, chairs and tables. Chairs and sofas covered with
lacquered leather and upholstered furniture with high-gloss elements
teamed with matt upholstery are right on-trend.
In lighting, a strong theme is oversized lamps and shades, for
statement pieces in the room. And wallcoverings are more flamboyant
this year, with plenty of colour, abstract prints, and nature-inspired
prints of flowers and trees. This trend continues into furniture, soft
furnishings and other accessories.
Designers are playing with ideas this year, blurring the borders
between professional production and technical ornamentation. Pieces
look handmade when they’re not, and materials are combined to
contrast with each other. New looks for old classics are appearing:
new interpretations and re-editions of classic designs give a quirky,
amusing and striking update to traditional furniture.
According to the Crown Trend Panel - a collective of creative
people who provide insights into interior and colour trends, the hot
topics are:
• thrift
• recycling
• rescuing
• renewing
People are beginning, whether out of financial necessity or desire,
to take old accessories and materials and use them for entirely new
purposes - making do and mending rather than buying new. The
colours are diverse to reflect this trend, with winning combinations of
cool greens and pale yellows offset with intense flashes of red and
orange. Reusing embraces the unusual and individual and creates a
miscellaneous haberdashery of colours and designs that sit stylishly
out of context. Ideal for the living room, bedroom and kitchen, this
look is all about being casual.
Images: Designers Guild.
www.fira.co.uk
www.fira.co.uk
New Technologies,
29
Enhancing MDF
with LaserCoat
surface finishes
The “LaserCoat” research project, led by FIRA and jointly
conceived with TRADA, is a three-year, collaborative research
effort consisting of eight academic, research and commercial
organisations and part-financed by the Technology Strategy Board.
LaserCoat involves using a laser to transform MDF, giving it
a surface finish that looks like some of the most expensive wood
grains. The project offers huge potential for commercial use, as well
as maximised use of materials, since waste and previously unusable
wood can be made viable.
MDF is well known for its versatility in the furniture industry. It can
be used in many ways including cabinet carcassing, office furniture,
work surfaces and bespoke items, as well as being incorporated into
the built fabric of new-build housing as flooring, skirtings, architraves
and joinery components. It’s a cheap alternative to wood which
responds to variations in humidity expected in an internal situation
far more uniformly; however the main downside of MDF is that in its
raw form it’s unattractive, featureless and needs finishing. Previous
solutions for creating a grain pattern have been time-consuming and
labour-intensive – and therefore expensive.
In essence, the LaserCoat project developed a method which
exploits the directional and focusing abilities of lasers and the
thermosetting properties of stoving powders, where a layer of dry
powder is “sprayed” onto the surface of the substrate and selectively
“sintered” or “consolidated” into the required design using a highspeed scanning laser. Any un-sintered material can then be blown off
with an air line and recovered.
The LaserCoat process can be used effectively for the sintering of
complex designs such as logos, client names etc, which has received
interest from a number of joinery companies involved in bespoke
work. Equally, it can be used directly to etch designs or patterns
into low-grade substrates, and can be painted using a conventional
opaque coating, which allows the etched design to grin through. This
process is seen as offering a remedy to an existing problem within the
joinery industry, where exposed finger-joints can be masked using a
relatively simple process.
The process also promises to allow MDF which has been etched
with a wood grain to be used with a translucent coating in a very
convincing manner – which may have the effect of extending its use
within the building sector.
The LaserCoat project is nearing completion and is continuing to
show promise – particularly in respect of the finding that, by directly
laser-sintering a powder coating which has already been thermally
cured, it’s possible to effect a subtle colour change under the path
of the laser. The effect is a pleasing artificial colour rendition of a
grain pattern, which can be used to add value to visible components
around the house, such as architraves and skirtings.
A series of workshops held at Warwick University with delegates
from the furniture and flooring industries confirmed the commercial
viability of the project. Feedback was unanimously positive, and
delegates were enthusiastic about the potential for many areas of the
furniture industry.
The LaserCoat project partners are:
• FIRA – project leader
• TRADA
• Warwick Manufacturing Group - part of the University of Warwick
providing innovative solutions to industry through research
education and collaboration
• Sonneborn & Rieck - a major producer of innovative, high
technology coatings for wood, metal and plastics
• Norbord Ltd - one of the world’s largest producers of engineered
wood-based panels
• Exel Industrial UK Ltd - offers the largest and most diverse paint &
powder application equipment and fluid pumping range available
• Granwax - manufacturer of quality floor finishes and maintenance
products
• Howarth (Timber) Windows & Doors Ltd - a leading UK
manufacturer of high performance softwood windows and doorsets
FIRA now has an international patent for the LaserCoat
technology and is seeking commercial partners for its use. For further
information, contact FIRA project manager Sue Calver on 01438
777700, or email [email protected]
www.fira.co.uk
Flammability,
Finishes & Adhesives
31
Reducing emissions
by developing
sustainable flame
retardant products
REDFR is a three-year research project, to be completed in
2010, which aims to develop novel environmentally sustainable
nonwoven fabrics composed entirely of recycled fibre material and
sustainable flame retardant treatments.
This flame retardancy system will be applicable for a wide range
of textile fibre mixes. In this way it maximises the available material for
processing by converters within the textile industry. There are plans
to promote improved solid-waste resource efficiency through by
enhancing the process design and implementing innovative supply
chain management of low-grade clothing waste.
Only 62,000 of the estimated 1.2 million tonnes of textile materials
entering the waste stream in the UK are currently recycled. Therefore,
the recovery and use of materials that are currently discarded will
increase dramatically within a sector that is struggling to maintain its
feedstock supply routes.
A further improvement is the reduction of harmful emissions by
substituting conventional liquid-based flame retardant technologies
with sustainable alternatives. The performance of these alternatives
will be benchmarked against the current industry standards.
Led by FIRA and funded by the Technology Strategy Board,
REDFR is a collaborative effort which draws on the expertise of a team
of member companies, each providing unique knowledge and input to
the project:
•
•
•
•
•
Nonwovens Innovation & Research Institute Ltd (NIRI), specialists
in the improvement of existing nonwovens and the development
of new materials and technologies; equipped with extensive
prototyping facilities.
Edward Clay & Son Ltd, manufacturer of fillings for the bedding
sector as well as horticulture, packaging, upholstery, and
engineering services.
Aestiva Ltd (set up by Garth Ward who previously managed
Salvation Army Trading Company Ltd – the UK’s largest textile
recycler), promoting cradle to cradle precepts into clothing and
fashion.
Yaaparra Ltd, marketers of a range of innovative flame retardant
products derived from foodstuffs.
GnoSys UK, a multidisciplinary science and technology
company with considerable experience in the area of Life Cycle
Environmental & Economic Analysis.
For further information, please call Asli Tamer Vestlund (project
manager) on 01438 777 762, mobile 07535 681 104 or email
[email protected]
www.fira.co.uk
Flammability,
33
FIRA publishes new
guide to flammability
Fire safety of furniture and furnishings in the
home - A Guide to the UK Regulations
FIRA’s flammability specialists have created a guide to flammability on
behalf of the BFC, with valuable input from BFC members and other
industry experts.
The Guide covers the flammability requirements for all
upholstered domestic products including sofas, armchairs, beds,
mattresses, mattress toppers and some outdoor furniture. It provides
comprehensive advice on the requirements for manufacturers of fabrics
and foams as well as the manufacturer or retailer of the final product.
Essential for all manufacturers, importers and retailers, the Guide
is available as a download from FIRA’s website (www.fira.co.uk).
Besides the clarifications and updates on new technology, there is
an informative Frequently Asked Questions segment, together with
sections on individual products. Also included are summaries of the
Regulations, current practices and changes in the industry, reasons for
misinterpretation of the Regulations and outlines of the responsibilities
of different organisations throughout the supply chain.
www.fira.co.uk
Flammability,
35
Testing The
performance of
PVAc ADhesives
New European test to
assess Resistance to
Sustained Load
PVAc adhesives are used extensively in the construction of woodbased furniture and often the first choice for general assembly of
products such as tables and chairs, kitchen doors, cabinets and so on.
However, the selection of the right grade is vitally important to ensure
satisfactory performance across wide ranging service environments.
This class of adhesive needs to exhibit good shear strength
properties and these characteristics have been long established via
testing according to BS EN 205: 2003 Adhesives – Wood adhesives
for non-structural applications - Determination tensile shear strength of
lap joints and BS EN 204: 2001 Classification of thermoplastic wood
adhesives for non-structural applications.
However, for many years a European test to
examine the sustained load properties of PVAc
adhesives has sat in the committee rooms under
discussion but not been implemented until more
recently. Prior to this an old British Standard (BS
3544: 1962 Methods of test for polyvinyl acetate
adhesives for wood (sustained load test for PVA
adhesives) and BS 4071: 1966 Specification for
polyvinyl acetate (PVA) emulsion adhesives for wood)
was the sole official method of examining resistance
to sustained load properties of PVAc adhesives.
Whilst established as a test of merit in the UK, it was
less well known or adopted worldwide.
Why is this so important? Well, in simple terms PVAc adhesives
can be regarded as a ‘plastic’ type synthetic polymer in a water-based
emulsion and as they lose moisture during cure they form a plastic coating
between the wood surfaces. Essentially the plastic binds to the wood
fibres and additionally fills up the small voids present in a joint, for example
around the flutes of a dowel in a chair joint. The aim is to ensure adhesives
will be strong enough to prevent movement between the bonded
components of a joint to minimize potential failure over the long term.
However, one aspect of concern when using PVAc adhesives
is their performance under continuous loading and the associated
resistance of the cured ‘plastic film’ to resist ‘creep’ or permit movement
within a joint. Different adhesive formulations, assessed at FIRA over
many years, have exhibited wide ranging performance in this respect.
Typically many would meet the dry dynamic shear strength requirements
of test (EN2014/205) but were found more variable when subject to
long term sustained load or ‘creep’ test as is was affectionately known.
Hence the importance of this type of test for wood-based joints subject
to stress from such sources as dimensional changes of the wood and
external loading, for example in chair rail joints.
In addition to the general shear strength testing of adhesives FIRA is
now also in a position to offer the new ‘European
Creep’ test as detailed in BSEN 14256:2007
Adhesives for non-structural wood applications
- test method and requirements for resistance
to static load’. A number of companies have
been issued with a FIRA report and certificate for
this test – thus providing an effective promotional
method of establishing the quality of products in a
competitive market.
The test requires beech wood panels,
bonded with the test adhesive, to be machined
and provide test pieces of overall length 150mm
and having a central overlap joint of 20 x 20 mm.
Ten test piece assemblies are then positioned in
a test rig such that the individual test pieces are subject to static load
in a three point bending configuration.
The adhesive under test must achieve a mean endurance of
14 days under a static load of 30kg. Indications are that test is
less onerous than the BS test on which it is based but satisfactory
performance in the test should still afford a satisfactory level of
confidence in the performance of PVAc adhesives subject to long
term loading and used for furniture applications.
For more information about adhesives testing at FIRA please
contact Vaughan Taylor on 01438 777700, email [email protected]
www.fira.co.uk
FIRA
Public Sector
37
Ensuring products
are fit-for-purpose:
FIRA’s Certification Scheme
for School Furniture
This new scheme was introduced by FIRA in 2008, and is the first
for educational furniture. Certification is awarded for products
where standards are surpassed, and includes ergonomic, technical
and sustainability factors. As a universally accepted standard, it
provides a blueprint for fit-for-purpose, flexible and ergonomically
designed furniture with a proven track record.
Despite the fact that children spend around 15,000 hours sitting
down during their school years, it’s well documented that some school
furniture is not suitable, and children can suffer from cramped posture
and back pain. FIRA’s scheme gives definitive information where none
was previously available, allowing schools to identify furniture which is
fit-for-purpose, flexible and ergonomically designed.
Community Playthings, which designs and manufactures products
for the early years and primary education sector, was the first company
to achieve the FIRA Certification Scheme for School Furniture, awarded
for its Woodcrest Chair Range and MultiTables Range.
Design changes were made to meet the requirements of the
recent European standard EN1729. For instance, a new size of
Woodcrest chair, a laminated hardwood veneer chair, was introduced
in order to provide a full range of
chair sizes for children throughout
their learning years. Similarly, the
leg heights of the MultiTable were
altered to meet height requirements
in the new standard, and
adjustable legs were clearly labelled
for easy recognition of sizes. The
company also revised guidelines
on selection of appropriate furniture
for each age group, to ensure a
correct fit and reduce the number
of returned items.
As part of the scheme,
Glebe First and Middle School
was visited. Their furniture was
selected in discussion with
Community Playthings to ensure
that correctly sized chairs were
purchased for each age group,
and the school also made use of
the variety of tabletop shapes,
combining smaller half circle and
rectangular tables to create large
group tables. Head teacher Mrs
Barrett says: “Since the new
furniture was introduced, there
have been visible improvements in
terms of student output.”
Morleys of Bicester have
achieved FIRA Certification Scheme for School Furniture for their Alpha
range of school furniture, which includes fixed height and adjustable
tables and chairs. While originally a product range for secondary
schools, Morleys have expanded their Alpha range during the
certification process to include tables and chairs for primary schools.
Morleys are committed to continuous improvement of the Alpha
range and are going to increase the number of products with FIRA
Certification Scheme for School Furniture as they are added to the range.
Colin Robinson, Director of Buying at Morleys, says: “When
buying educational furniture it’s extremely important that the products
are fit-for-purpose. The fact that comfort, flexibility, strength, stability,
style and design are all important may sound obvious, but there is
more to this than meets the eye.
Today there is an enormous choice of educational furniture
available and there are a number of key considerations that need to
be taken into account. Compliance with the FIRA Certification Scheme
for School Furniture ensures that the relevant standards have been
surpassed and I am sure that the industry and end-users will welcome
this new scheme.”
Images: Community Playthings.
www.fira.co.uk
FIRA
Public Sector
39
Designing for public
sector clients:
Healthcare sector
needs special
consideration
At Carleton Furniture Group, based in Pontefract, West Yorkshire,
they know a lot about satisfying customers in the public sector.
The company specialises in the project-driven contract furniture
market, and has plenty of experience in the military, healthcare
and education sectors.
In 2007 Carleton embarked on a project for Runwell, in Essex,
a new-build secure mental hospital for short, medium and long-term
patients. The project has been challenging in many different ways,
according to design director Alan Bennett.
In the first stages, two Carleton designers were involved in putting
together a three-dimensional design – and the specification has
changed four or five times since then. The project has taken hours
of planning and co-ordination, and numerous drawings needed to be
done. The work is incredibly detailed and totally bespoke.
Image: Carleton Furniture.
www.fira.co.uk
ADVERTORIAL FEATURE
So what makes Tough Furniture
different from the usual type of
contract furniture?
Design
Manufacture
Service
It’s been designed from the
outset for the environments
where challenging behaviour
of many kinds soon trashes
conventional furniture, which
creates hazards and wastes
valuable resources.
Tough furniture goes into
demanding areas of social care
such as special education,
residential and day care for
people with learning disabilities,
psychiatric and mental health
provision, children’s homes,
secure units, detox centres
and probation hostels. The
company has specialised
solely in this area for eighteen
years, so has built up a unique
level of experience. We’ve
always listened to staff to
help pioneer new designs to
solve real problems, while still
keeping the furniture domestic
in style and very good value.
Durability combined with easy
maintenance makes for a long
life cycle.
And Tough Furniture is not
just about being able to take
the knocks. There’s a range of
other issues to tackle such as
minimising ligature risk and other
self harm, allowing for inclusivity
of access for wheelchair
users, or designing round the
sensitivities and behaviour of
people on the autistic spectrum.
And many more.
Our new purpose built and
equipped factory is centrally
located in Shropshire and
visitors are welcome. Here they
can see not just the volume
production of standard items
but the routine creation of
completely one-off pieces for
an individual’s requirements.
We do both all the time. They
can also see an attention to
detail and sheer build quality
that just doesn’t happen with
conventional contract furniture.
We have hardware made
specifically for us and use
the best quality materials and
construction methods.
Our pioneering range
of cabinets for televisions
and other fragile goods have
protective screens made of
polycarbonate, an immensely
strong material that far outstrips
cheaper plastics.
All timber-based materials
are from renewable resources
and waste is consumed on site
to heat the factory.
What we have to offer works
because Tough Furniture is
focused on customer service
for large and small alike. Our
track record is in our brochure,
which is also available at www.
toughfurniture.com.
To finish on a proud statistic:
70-80% of our sales comes from
repeat orders by our customers,
consistently even as the company
has grown.
Tough Furniture…
the First and Foremost.
FIRA
Public Sector
A complicating factor is the number of specifiers in the picture. The
main client is Countrywide Healthcare, but Carleton also needed to take
the requirements of the facilities company, the local NHS Trust, and a
hospital user group into consideration. And often, in a new building
such as Runwell, the furniture is not specified until the latter end of the
contract schedule. Weather conditions often have an effect on timing,
and budgets may have to be reviewed by the time the building is ready
to be furnished. So where, as in this case, the furniture needs to be
fitted to the building, it’s important for the contractor to be very flexible
indeed. At Carleton, for instance, every product is assembled only 48
hours before it goes on the delivery truck.
Some very specific requirements were part of the Runwell
contract, which was to provide the furniture for the residential parts of
the building. The hospital accommodates patients with varying needs,
and there are individual male and female rooms in different areas of
security. All the products went through a “destructive” test, and many
products had to be manufactured to deter self-harming; some rooms
have drawers, some don’t, for example – the same principles apply
to handles. Wardrobes needed to be designed with anti-ligature
features, and all the fittings are anti-tamper.
41
As some patients are partially-sighted, some units were made with
darker edges so that they can be seen more easily. All the products
are fully-fitted without voids, and wardrobes had to be bolted to walls.
According to Alan Bennett, clients are looking for a number of
things: they want interesting design features, but they’re also keen
on products which last longer, and are easier and cost effective to
replace. Flexibility is important, as plans and schedules can accelerate
or decelerate depending on the many factors involved.
Often in the public sector arena, though, competition is fierce, with
clients looking for best value. “When we won the contract for Goodricke
College at York University,” says Alan, “we demonstrated that we offer
many years of market experience and a reliable service. We keep
to schedules and to plans, and we have our own design and space
planning teams. Our aim is always to deliver on time and to budget.”
This particular project also involves a new building, and the
company is providing furniture for all the residential areas, involving
600 bedrooms, 63 kitchens and break-out areas too. It meant dealing
with a large number of interested parties, as well as the main client. “In
one planning meeting, there were 18 people,” says Alan Bennett.
www.fira.co.uk
Contract Furniture,
Office Furniture
43
Senator
improves
bottom
line with
Furniture
Industry
Sustainability
Programme
The Furniture Industry Sustainability Programme, or FISP, is the
trade’s premier forum on all environmental and sustainable issues.
Launched in 2006, the scheme gives companies a competitive
edge, improves efficiencies and helps create new market
opportunities. Also, it is becoming more common for such initiatives
to be specified in contract tenders and retail specifications, in
particular the NHS now specify FISP accreditation.
For Senator, the office furniture company headquartered in
Accrington, Lancashire, the programme also boosted its bottom line.
Paul Clarke, Commercial Director, says: “Far from being the expected
hindrance to conducting business, FISP gave us the opportunity
to improve our bottom line by turning apparent negatives into real
positives….with a few novel suggestions and ideas from the workforce
themselves, Senator was able to create a win-win situation for the
company, the environment and our customers.”
The company culture, in which the entire workforce was enrolled,
became “Reduce-Re-use-Recycle,” and 37 distinct Waste Streams
were identified, through regular meetings and discussions among
the workforce. The next step was to look for outlets to accept the
different types of waste – some of whom even paid for it!
www.fira.co.uk
Spaceright
Europe Ltd
Spaceright Europe Ltd Supply a full
range of loose furniture products
including writing and notice boards
from the Ultralon range, rollerboards,
column and interactive boards from
the Wilson & Garden range together
with the Spaceright mobile folding
furniture range, discover chair
range, lockable boards, easels, junior
products, display and presentation
products and much more.
It’s not by accident that Spaceright
Europe Ltd continues puting
the finishing touches to many
BSF developments in the UK. By
understand the impact late delivery
and poor quality has on profits,
Spaceright Europe Ltd is the preferred
supplier for many FF&E contracts.
As members of the British
Education Supplies Association
(BESA), we have the requisite ISO
9001 accreditations and quality
standards in place to not only
fulfil, but surpass, the necessary
standards in our marketplace.
With full manufacturing, sales and
customer service departments at
your disposal, here in the UK, we
look forward to forming a close
partnership with you on future
projects. Should you wish to find
out more please use the following
contact information.
announce the re-launch of its
two most famous British office
furniture brands President and
Roneo+Vickers.
President is actively seeking
dealers across the whole of
the UK.
Roneo+Vickers a brand celebrating
its centenary in 2009 is introducing
a comprehensive steel storage
range from traditional filing cabinets
to the latest Lateral filing solutions
also available from stock.
Bradbury Drive, Springwood Industrial Estate
Braintree, Essex CM7 2SD
Tel: 01376 33 11 12 Fax: 01376 55 49 92
E-mail: [email protected]
Tel: 01236 853120
Fax: 01236 852123
Web: www.spacerighteurope.com
Spaceright Europe Ltd is committed to building quality, delivering excellence
and exceeding customer expectations.
Contract Furniture,
Office Furniture
45
The company installed compactors at all its sites to reduce the
volume of waste in skips, halving the collection cost immediately.
Landfill costs are set to increase by around 20% per year for the next
4-5 years, so savings made now will save even more in future years.
Another cost-saving initiative was to change to ‘product-specific
packaging’ so that the optimum packing method is chosen according
to size, weight and shape, as well as the relevant distribution channel.
A system to coordinate waste from all its factories into a specialist
recycling unit has resulted in Senator now collecting packaging from
its customers when delivering products, while its suppliers bring their
waste packaging when delivering to the company.
Since its inception, Senator Recycling has:
• increased the amount of waste recycled from 371 tonnes in 2006
to 1,200 in 2008
• at the same time the amount of waste being sent to landfill has
dropped from 70% to 30% in the same timeframe.
• most importantly of all for Senator, the extra savings generated by
recycling activities since 2006 are running at £200,000 every year
– the equivalent of an extra £4 million of turnover.
For companies interested in joining the FISP programme,
further details are available from FIRA Customer Services, or
email [email protected].
www.fira.co.uk
FIRA
Kitchens
47
A new standard
for kitchens
UK kitchen industry
is growing while
imports are constant,
says latest
Statistical Digest
A new British Standard for the strength and durability of fitted
kitchens will affect all manufacturers, and especially those
supplying the social housing market (council and housing
associations). This is a key market for the kitchen industry as it’s a
real volume purchaser of kitchens. Because the kitchen is supplied
as part of the fixtures and fittings of the house it may be subject to
more abuse in a social housing situation than the normal domestic
situation (the user is supplied it, rather than buying it for themselves
and so has less ownership of it).
To combat this, the social housing market generally insists on a
higher standard of product and demands that product meets the most
current standards.
BS 6222-2: 2009 Domestic kitchen equipment. Fitted kitchen
units, peninsular units, island units and breakfast bars: performance
requirements and test methods have now combined the requirements
of two previous standards into one.
The strength and durability requirements for the fitted kitchen
carcasses and components, and the requirements for breakfast bars
and peninsular units were previously contained in:
BS 6222-2: 1997 Domestic kitchen equipment. Specification for
structural performance requirements and methods of test for fitted
kitchen units
BS 6222-5: 1995 Domestic kitchen equipment. Specification for
strength requirements and methods of test for peninsular units, island
units and breakfast bars which has now been withdrawn.
As well as combining the two existing standards, the new
standard incorporates tests for appliance housings and carousel
units. These requirements were previously only available as FIRA Test
Methods, however FIRA’s expertise and knowledge has once again
been recognised, and these FIRA developed tests, long adopted
as the industry standard, have now been incorporated into the
British Standard. Furthermore the standard now references the test
methods contained within ISO 7170 – the state-of-the-art test method
document for storage furniture.
It is recommended that manufacturers test all new models to
the new standard. In addition, as there are some subtle changes to
the requirements, it is also recommended that carcasses that have
been certified compliant to BS 6222-2: 1997 are resubmitted for
assessment to the new standard. FIRA are able to offer a certificate
update to the new standard, based on selected testing, at a special
rate to manufacturers.
For further information contact FIRA on 01438 777700 or
email [email protected]
www.fira.co.uk
Chamois eco-kitchens
are aesthetically appealing,
practical and durable,
reducing your carbon
footprint and giving genuine
green credibility to both new
and refurbished properties.
From one-off “trophy”
homes to large multiple
occupancy and social
housing schemes, Chamois
is renowned for flexibility, ontime, on-budget delivery and
attention to detail - literally,
without costing the earth.
Contact Chamois now
to find out just how much
value we add to your
residential project
(large or small).
Chamois Eco-Kitchens
Units 1 - 7 Showell Road
Wednesbury
Wolverhampton
WV10 9L
Tel: 01902 864685
Fax: 01902 865828
Web: www.chamois.co.uk
SLEEP & STYLE
Sovereign was established in 1892 and were leading
manufactures of upholstery and headboards for brand name
bed companies in the united kingdom as well as a supplier of
accessories and raw materials for the trade.
Sovereign has recently decided to manufacture unique
stylish beds and bedsteads in leatheer, damask, faux and
real leather, suede etc. All sizes and colours are catered
for, beds and beds and bedsteads are tailor made to the
customers specs and requirements.
We are a specialised bed and bedroom furniture manufacturer
for park homes, elderly homes, apartments, hotels etc. We
also are maufacturers of top quality mattresses in orthopaedic,
pocket sprung and memory foam range.
Soveriegn
Sleep & Style
7 Carr Street
Batley Carr
Dewsbury
West Yorkshire
WF13 2HF
T: 01924 437 474
F: 01924 457 373
www.sovereignsleepandstyle.co.uk
E: [email protected]
Corporate
Social Responsibility
49
Taking the first
steps towards
CSR
FIRA’s Environmental Consultant
Alun Watkins discusses what it
means for the furniture industry
to shoulder Corporate Social
Responsibility.
Corporate Social Responsibility
(CSR) may sound grand, grandiose
even, but it is a phrase in danger
of becoming seriously undermined
because it is often misunderstood.
Part of the confusion lies in the
number of different ‘labels’ under
which it has been filed: Sustainable
Development, Responsible
Business, Ethical Business,
Corporate Responsibility, all with
the same goal, but all in their way
meaningless if companies plan to
pay only lip service to them. CSR
is not just about giving to charity
at the end of the financial year and being on good terms with your
neighbours. It is all about business ethics.
Business in the Community defines CSR as: ‘The process by
which a company manages, measures and reports on its commitment
to improve its positive impact on society and the environment.’
Succinct indeed and is there a ‘get out of jail free’ card buried in there
too? Making a commitment to CSR is admirable but delivering that
commitment may seem daunting when you look closely at the three
pillars supporting it: the economy, society and the environment. The
scope is huge – so where do you start? Think of the CSR process as
a tool, not a straitjacket and it might start to bring order to confusion.
It should not be a quantum leap for companies to embrace CSR
principles if they are already responsibly and ethically managed.
And there are benefits to be gained, including improved
reputation, higher profits, more effective recruitment and greater
retention of employees. There are also marketing benefits, as CSR can
provide unique selling points in a crowded market place.
The elements of a good CSR system will include first and
foremost stakeholder engagement. Without it you will struggle to
understand the concerns and expectations of all those people and
organisations that affect and/or could be affected by your company’s
activities. It will also encompass the following key elements:
1. Strategy
Identify your important CSR issues. These will inevitably be linked to
your core business management strategy. Any attempt to improve
CSR performance should be based on a sound strategy with
achievable and realistic targets.
2. Governance
CSR policy must have the backing of the board. Preferably a board
director will have been made responsible for this policy.
3. Performance
Although top management must be seen to be responsible for it,
CSR is very much a company-wide issue. The use of a recognised
management system may assist in ensuring that monitoring and
measuring is conducted effectively.
4. Public Reporting
Being open and honest about your current and future position is vital.
Reporting is often done in the annual financial report, or in a standalone CSR report.
5. Assurance
More and more companies are seeking third-party approval of
their report. Companies need to ensure that they use a reputable
organisation with experienced CSR professionals to assist in the
verification of their reports.
CSR and the furniture industry
CSR can be broken down under three main headings: Legal
compliance, Environmental and Social and economic. Initiatives such
as certified environmental (ISO 14001:2004) and health & safety (BS
OHSAS 18001) management systems, chain of custody systems for
timber procurement (eg FSC/ PEFC) and general ethical procurement
policies are all relevant to CSR.
FIRA has responded to the growing need for companies of all
sizes to embrace CSR principles by establishing the Furniture Industry
Sustainability Programme (FISP). It provides an essential stepping-
www.fira.co.uk
Corporate
Social Responsibility
50
stone towards full CSR by recognising that businesses may already
have in place some of the elements of a CSR strategy. It enables
them to build on what they have, by offering two levels of membership
depending on how advanced a company’s sustainability programme is
at the time of membership.
It also recognises that the ability to prove sustainability credentials
is becoming more and more important when securing sales and
meeting tender requirements. The initiative is backed by the entire
furniture industry, recognised by manufacturers, retailers, specifiers
and suppliers alike.
FISP membership demonstrates that a company is taking its
environmental and corporate social responsibility obligations seriously. It
also offers, we believe, several additional benefits, including enhanced
customer confidence through independent endorsement, as well as
differentiating companies and their products from competitors.
All members receive a sector specific manual providing
comprehensive advice, examples and checklists on all relevant
sustainability issues. As part of a CSR policy, timber purchasing for
example might be broken down as follows:
CSR IssueDetail
Practical example
Measures of performance
Possible reporting metric
Procurement
Documented
Inclusion of key
Presence of a
No. of suppliers
policy in place
purchasing policy
environmental and
purchasing policy
audited or
social issues
assessed for
relevant to
No. of suppliers
sustainable policies
country of origin
meeting purchasing criteria
Sustainable
Implementation
Compliance
Certification of
Volume of certified
timber purchasing
of chain of
with CITES*
chain of custody systems
timber purchased pa,
custody systems
year on year % increase
(eg FSC, PEFC)
Compliance with
UK government timber
procurement policy
*Convention on International Trade in Endangered Species of Wild Fauna and Flora
Other issues may be broken down just as simply:
CSR IssueDetail
Practical example
Measures of performance
Possible reporting metric
Waste management
Mechanisms to
Reduction of waste
Measurement of waste
Volumes of waste pa
generate data on
sent to landfill;
relative to production
diverted from landfill
waste production
increased rates of reuse,
eg % per m3 processed
recycling or combustion
with heat recovery
Transport
Mechanisms to
Optimisation of
No. of company miles
Total no. of
management
generate data on
fuel consumption
per £1K of turnover
company miles pa
transport usage
by delivery fleet,
company cars, Optimisation of
employees travelling
transport patterns
to work
At the time of writing, an International Standard for CSR is being
developed. ISO 26000 CSR Guidance is likely to be available in 2010,
but in the meantime there are several useful standards and indices in
place to help businesses set targets and measure performance.
In summary, there is no lack of information to help companies to
structure and deliver publicly and honestly a CSR strategy that fits with
their business. CSR is more a journey than a final destination. Better to
arrive in tiny steps than not at all.
Introduction To Corporate Social Responsibility, a guide tailored
to the needs of the timber, construction and furniture industries,
is available from the TRADA bookshop at www.trada.co.uk
It costs £15.00 plus P&P for
TRADA members and £25.00
plus P&P for non-members.
For more information on developing
a CSR plan contact BM TRADA
Certification on 01494 569700 or email
[email protected].
For information on FISP membership
contact (FIRA on 01438 777700 or email [email protected])
www.fira.co.uk
FIRA
51
How to use
thE Directory
section
The directory has two main sections:
Alphabetical Listing
Classified Listing
In this section all member companies only are listed, in alphabetical
order, with full contact details. When searching for a particular
company please remember that they may have been listed under full
name or with a prefix “The”. eg. The James Donaldson Partnership
may be listed under “The” , “James” or “Donaldson” depending on
company personal preference or the format in which information was
passed to FIRA. These companies are FIRA members as of 01/07/09.
Three sections are included:
Canal Road Industrial
Trowbridge
Wiltshire BA14 8RQ
United Kingdom
T: 01225 754411
ds.co.uk
E: sales@airsprungbe
Sheward House
Cranmore Avenue
Shirley, Solihull
West Midlands
B90 4LF
United Kingdom
T: 0121 7112200
s.co.uk
E: fiona.french@aistore
W: www.aistores.co.uk
Albion Chairs Limited
Albion House
Lane End Road
High Wycombe
HP12 4HG
Buckinghamshire
United Kingdom
T: 01494 464656
m
36 Dashwood Avenue
High Wycombe
HP12 3DX
Buckinghamshire
United Kingdom
T: 01494 524222
.co.uk
E: mita.parola@hands
Via San Leonardo
Maurizio 24/26/28
Prato
Italy
T: 00 390 57451011
iflex.com
E: marco.magni@magn
Harvest House
Cranborne Road
Potters Bar
3JF
Hertfordshire EN6
United Kingdom
T: 01707 855555
Limited
Alexander Cleghorn
Newbridge Road
Tiptree
Colchester
Essex CO5 OJA
United Kingdom
T: 01621 815551
k
Abet Limited
70 Roding Road
Park
London Industrial
London E6 4LS
United Kingdom
T: 020 7473 6910
.uk
Alpha Office Furniture
nal Limited
Accuride Internatio
Liliput Road
Estate
Brackmills Industrial
Northampton
NN4 7AS
Northamptonshire
United Kingdom
T: 01604 761111
ide.com
E: saleseurope@accur e.com
W: www.accuride-europ
g GmbH
ADVANSA Marketin
192
Caldenhofer Weg
Haus 1
59063 Hamm
Germany
0
T: 00 49 23818785
nsa.com
E: Sabine.Timmel@adva
W: www.advansa.com
AFI Group Limited
17-20 Greenfield
Royston
5HN
Hertfordshire SG8
United Kingdom
T: 01763 241007
Siddal House
Forest Edge
ough
Forest Road, Loughbor
3HQ
Leicestershire LE11
United Kingdom
T: 01509 264112
Limited
Unit 1e
Complex
Broomhill Business
Tallaght
Broomhill Road,
of Ireland
Dublin 24 Republic
T: 00 353 14599299 rniture.com
E: hilary@alphaofficefu niture.com
W: www.alphaofficefur
Andy Thornton Limited
Rosemount Works
Huddersfield Road
Elland
0EE
West Yorkshire HX5
United Kingdom
T: 01422 376000
rnton.com
W: www.andythornton
Arch Coatings UK
A1 Business Park
Knottingley Road
Knottingley
0BU
West Yorkshire WF11
United Kingdom
T: 01977 673363
icals.com
E: pmason@archchem k
W: www.sayerlack.co.u
Davy Drive
Estate
North West Industrial
Peterlee
SR8 2JF
County Durham
United Kingdom
T: 0191 5180451
terlee.bhk.de
E: david.mackenzie@pe
W: www.bhkukltd.com
Blum UK Limited
School Road
University Campus
Newham
Launceston
Tasmania 7248
Australia
5
T: 00 61 36326615
u
E: [email protected] u
W: www.furntech.org.a
ls
Avocet Dye and Chemica
Company Limited
Birds Royd Lane
Brighouse
West Yorkshire
HD6 1LQ
United Kingdom
T: 01484 401221
co.uk
E: paul@avocet-dyes. o.uk
W: www.avocet-dyes.c
BbBb
Bailey Of Bristol s
t/a Bailey Caravan Lane
Boss Design Limited
Boss Drive
Off New Road
Dudley
8SZ
West Midlands DY2
United Kingdom
T: 01384 455570
ign.co.uk
E: mbarrell@boss-des
Bostik Limited
Common Road
Stafford
3EH
Staffordshire ST16
United Kingdom
T: 01785 272727
stik.com
E: industrial.sales@bo
W: www.bostik.co.uk
BP Ergo Limited
K52 MIDC
Hingna Road
Nagpur
Maharashtra 440016
India
41
T: 00 91 71042378
.com
E: nitinsudame@bpergo
Boards
Bridec Melamine
Limited
Baker Bedford Limited
Romaldkirk Road
Metz Bridge
Middlesborough
Cleveland TS2 1XA
United Kingdom
T: 01642 220886
ford.co.uk
E: ian.pike@bakerbed
Bastion Security
Installations Ltd
16e Follingsby Close
Follingsby Park
Gateshead
Tyne and Wear
NE10 8YF
United Kingdom
T: 0191 4193777
espoke.co.uk
E: neilbrown@bastionb
Unit 16
Park
Pullocks Hill Business
Pullocks Hill
Greenfield Road, 5EU
Bedfordshire MK45
United Kingdom
T: 01525 718006
furniture
2009-2010. Leading
Mandeville Drive
Kingston
Milton Keynes
MK10 0AW
Buckinghamshire
United Kingdom
T: 01908 285700
m.com
E: mark.richardson@blu
W: www.blum.com
16-30 South Liberty
Ashton, Bristol
Avon BS3 2SS
United Kingdom
T: 0117 9665967
ans.co.uk
E: nickh@bailey-carav
Arrol Design Limited
Limited
t/a Milieu Design
Association Yearbook
BHK (UK) Limited
g
Australasian Furnishin ent
Research & Developm
- AFRDI)
Institute (Furntech
Alessanderx SpADa Porto
A J Binns Limited
Clouds Hill
Verriotts Lane
Bridport
Morcombelake, nr.
Dorset DT6 6DU
United Kingdom
T: 07940 874930
W: www.bednest.com
Unit Q1 Capital Point
Park
Capital Business
Parkway
Cardiff
2PU
Glamorgan CF3
United Kingdom
T: 02920 778918
Unit 3/4
Whitehall Farm Estate
Croxton
PE19 6SS
Cambridgeshire
United Kingdom
T: 01844 353186
Fermke 8
32694 Dorentrup
Humfeld
Germany
0
T: 00 49 52659488
Bednest Limited
Association of Master
Furnishers
Upholsterers & Soft
Alcast UK
A & H Meyer GmbH
Furniture Industry Research
ent
Associated Independ
Stores Limited
Airsprung Beds Limited
Estate
A & F Howland
(Wycombe) Limited
East) LLC
PO Box 462
Muscat
Al Khuwair, Pc 133,
Sultanate of Oman
T: 00 968 24596740 an@
E: customerservice.om
asianpaints.com
London EC1M 7AP
United Kingdom
T: 020 7566 7466
W: www.ahrend.com
AaAa
AH07.com Limited
Asian Paints (Middle
Ahrend Limited Buildings
17 Charter House
details
For more up to date
s Directory
go to the Supplier
on www.fira.co.uk
Companies feature alphabetically under their principal business activity
within these sections, making it easy for the user to find a supplier.
Full details of members can be found in the Alphabetical Section of
the publication. A list of classified headings can be found on the
Classified Index pages. This section includes adverts in each category
from members and non-members of FIRA, however only members are
included in the listing.
52
Alphabetical
Members
FIRA members
current at
01 July 2009.
1. Furniture
2. Materials & Components
3. Services
West Bay Road
Bridport
Dorset DT6 4EH
United Kingdom
T: 01308 456684
k
W: www.bridec.co.uk
Bridgend Office Furniture
Tower House
Tower Close
Bridgend
3TH
Mid Glamorgan CF31
United Kingdom
T: 01656 661061
W: www.bof.co.uk
BrightHouse
500 Leavesden Park
5 Hercules Way
Watford
7GS
Hertfordshire WD25
United Kingdom
T: 01923 488200
ouse.co.uk
W: www.brighthouse.c
www.fira.co.uk
expertise
63
Classified
Furniture
Bathrooms
Baths
Cavalier Marketing Limited
T: 01535 613830
Senoplast (UK) Limited
T: 01952 243999
Cabinets
Bridec Melamine Boards Limited
T: 01308 456684
T: 01535 613830
Dennis and Robinson Limited
t/a Manhattan Furniture
T: 01903 755321
JTC Furniture Group
T: 01382 833832
Sinks
The Furniture Barn
T: 01858 466646
Ventura Corporation Ltd
T: 0118 977 2032
Bedroom
and Beds
Bedside Tables
The Symphony Group Plc
T: 01226 446000
Air Beds
Spacewood Furnishers PVT Limited
T: 00 91 7104235968
T: 0118 977 2032
Children’s Bed Units
Bednest Limited
T: 07940 874930
ETB Furniture Limited
T: 01244 659012
Witley Jones Furniture Limited
T: 01299 828888
Plan it Contracts Limited
T: 0141 883 8741
T: 01226 446000
Woodberry Bros & Haines Limited
T: 08700 600555
Cots
Bednest Limited
T: 07940 874930
Dorel UK Limited
T: 020 8236 0707
Custom
Divans
JTC Furniture Group
T: 01382 833832
T: 0141 883 8741
Elite Bedding Company Limited
T: 0141 429 1124
Kayfoam Woolfson Limited T/A Kaymed
T: 00 353 14192939
Fittings
Multibends Ltd
Unit 7, Beaver Industrial Estate
Midhurst Road
Liphook
Hampshire GU30 7EU
United Kingdom
T: 01428 724477
W: www.multibends.co.uk
Blum UK Limited
T: 01908 285700
Window Fabrications and Fixing Supplies Limited
T: 024 7658 5770
Sanitary Ware
T: 01535 613830
T: 01226 446000
Classified
74
Materials & Components
Actions and
Mechanisms
Accuride International Limited
T: 01604 761111
Blum UK Limited
T: 01908 285700
Seminar Components (UK)
T: 01792 588553
Dan Foam Aps
T: 00 45 63434345
Heartlands Furniture (Wholesale) Ltd
T: 0121 565 6750
Interwood Limited
T: 00 84 87220676
Lifestyle & Forbidden City UK Limited
T: 01622 685750
MFC Group (UK) Limited
T: 01926 843437
Moore Universal Trading Limited
T: 01223 896100
Steinhoff UK Beds
T: 01684 855507
Furniture Industry Research Association Yearbook 2009-2010. Leading furniture
expertise
Drawers
Blum UK Limited
T: 01908 285700
T: 01244 659012
T: 01926 843437
T: 024 7658 5770
T: 0870 060 0555
Henkel
Technologies House
Wood Lane End
Hemel Hempstead
Heretfordshire HP2 4RQ
United Kingdom
T: 01422 278236
W: www.henkel.com
Revertex Finewaters Sdn Bhd
T: 00 603 33428625
Sovereign Chemicals
Park Road
Barrow-in-Furness
Cumbria LA14 4EQ
United Kingdom
T: 01229 870800
W: www.sovchem.co.uk
Coillte Panel Products UK Limited
Persimmon House
Anchor Boulevard
Crossways Business Park
Dartford
Kent DA2 6QH
United Kingdom
T: 01322 424900
W: www.coillte.com
Geaves & Partners
T: 01245 329922
Pfleiderer Industrie Limited
T: 01625 660410
QK Honeycomb Products Limited
T: 01449 612145
T: 00 91 7104235968
Timbmet
T: 01865 862223
Board
Materials and
Timber
Elite Bedding Company
Limited
T: 0141 429 1124
Erskine Consultants Limited
T: 07923 572995
Therefore Limited, Product
Design Consultants
T: 020 7927 9940
Custom Made
Furniture
Castle Post Form Products
T: 01797 224074
Chelsom Limited
T: 01253 831450
Custom Consoles Limited
T: 01525 379909
Hayes & Finch Limited
T: 0151 523 6303
JCM Seating Solutions
Limited
T: 01733 405830
T: 0141 883 8741
Zubair Furnishing LLC
T: 00 96 824610800
Harnser Limited
T: 01508 532266
T: 00 96 824610800
Designers
Department of Finance
and Personnel (NI)
T: 028 9051 8365
Harris Cox Woodcraft Limited
T: 01752 788333
Maher Reynolds Furniture
Limited
T: 0121 602 6942
Therefore
Limited, Product Design
Consultants
T: 020 7927 9940
Thorpe Kilworth Limited
T: 01536 273427
Education
and Training
Fabric
Treatment
Fabric Flare Limited
T: 01502 711211
Facilities
Management
T: 07923 572995
Factory
Production
Runs
T: 01752 788333
Flame
Retardant
Treatment
Arch Coatings UK
T: 01977 673363
Alexander Cleghorn Limited
T: 01621 815551
Ceiling,
Flooring and
Partitions
www.fira.co.uk
T: 01308 456684
Bushboard
T: 01933 232200
Geaves & Partners
T: 01245 329922
Components
www.fira.co.uko
openboxpublishing.co.uk
Furniture Industry Research
Association Yearbook 2009-2010.
T: 01604 761111
Adhesive
Furniture Industry Research Association Yearbook 2009-2010. Leading furniture
expertise
Leading furniture expertise
www.fira.co.uk
For information
about how we can
help visit our website
www.fira.co.uk
Bostik Limited
T: 01785 272727
Hafele UK Limited
T: 01788 548608
77
Customised
Office
Solutions
Chamois Furnishings Limited
T: 01902 864685
Carpet Fitting
Consultancy
Accessories
T: 01604 761111
Hafele UK Limited
T: 01788 548608
The Furniture Barn
T: 01858 466646
Steinhoff UK Beds
T: 01684 855507
Vi-Spring Limited
T: 01752 366311
Showers
T: 01535 613830
JTC Furniture Group
T: 01382 833832
T: 01952 243999
Bathrooms
Design
Bunk Beds
Australasian Furnishing Research &
Development Institute (Furntech - AFRDI)
T: 00 61 363266155
T: 01244 659012
T: 0121 565 6750
Bedframes
Multi Surface Fabrications Limited
Whinbank Park
Whinbank Road
Aycliffe Business Park
Newton Aycliffe
County Durham DL5 6AY
United Kingdom
T: 01325 308444
W: www.msfl.uk.com
Classified
Services
T: 01308 456684
T: 01244 659012
Greenapple Systems Limited
T: 01727 872525
T: 01926 843437
www.fira.co.uk
www.fira.co.uk
Alphabetical
Members
FIRA members
current at
01 July 2009.
For more up to date details
go to the Suppliers Directory
on www.fira.co.uk
AaAa
A & F Howland
(Wycombe) Limited
36 Dashwood Avenue
High Wycombe
Buckinghamshire HP12 3DX
United Kingdom
T: 01494 524222
A & H Meyer GmbH
Fermke 8
32694 Dorentrup
Humfeld
Germany
T: 00 49 526594880
A J Binns Limited
Harvest House
Cranborne Road
Potters Bar
Hertfordshire EN6 3JF
United Kingdom
T: 01707 855555
Abet Limited
70 Roding Road
London Industrial Park
London E6 4LS
United Kingdom
T: 020 7473 6910
Liliput Road
Brackmills Industrial Estate
Northampton
Northamptonshire NN4 7AS
United Kingdom
T: 01604 761111
W: www.accuride-europe.com
ADVANSA Marketing GmbH
Caldenhofer Weg 192
Haus 1
59063 Hamm
Germany
T: 00 49 238187850
W: www.advansa.com
AFI Group Limited
17-20 Greenfield
Royston
Hertfordshire SG8 5HN
United Kingdom
T: 01763 241007
AH07.com Limited
Siddal House
Forest Edge
Forest Road, Loughborough
Leicestershire LE11 3HQ
United Kingdom
T: 01509 264112
Ahrend Limited
17 Charter House Buildings
London EC1M 7AP
United Kingdom
T: 020 7566 7466
W: www.ahrend.com
Airsprung Beds Limited
Canal Road Industrial Estate
Trowbridge
Wiltshire BA14 8RQ
United Kingdom
T: 01225 754411
Albion Chairs Limited
Albion House
Lane End Road
High Wycombe
Buckinghamshire HP12 4HG
United Kingdom
T: 01494 464656
Alcast UK
Unit 3/4
Whitehall Farm Estate
Croxton
Cambridgeshire PE19 6SS
United Kingdom
T: 01844 353186
Alessanderx SpA
Via San Leonardo Da Porto
Maurizio 24/26/28
Prato
Italy
T: 00 390 57451011
Newbridge Road
Tiptree
Colchester
Essex CO5 OJA
United Kingdom
T: 01621 815551
Alpha Office Furniture Limited
Unit 1e
Broomhill Business Complex
Broomhill Road, Tallaght
Dublin 24 Republic of Ireland
T: 00 353 14599299
W: www.alphaofficefurniture.com
Rosemount Works
Huddersfield Road
Elland
West Yorkshire HX5 0EE
United Kingdom
T: 01422 376000
W: www.andythornton.com
Arch Coatings UK
A1 Business Park
Knottingley Road
Knottingley
West Yorkshire WF11 0BU
United Kingdom
T: 01977 673363
W: www.sayerlack.co.uk
Arrol Design Limited
t/a Milieu Design Limited
Unit 16
Pullocks Hill Business Park
Greenfield Road, Pullocks Hill
Bedfordshire MK45 5EU
United Kingdom
T: 01525 718006
52
Asian Paints (Middle East) LLC
PO Box 462
Al Khuwair, Pc 133, Muscat
Sultanate of Oman
T: 00 968 24596740
E: customerservice.oman@
asianpaints.com
Associated Independent
Stores Limited
Bednest Limited
Clouds Hill
Verriotts Lane
Morcombelake, nr. Bridport
Dorset DT6 6DU
United Kingdom
T: 07940 874930
W: www.bednest.com
Sheward House
Cranmore Avenue
Shirley, Solihull
West Midlands
B90 4LF
United Kingdom
T: 0121 7112200
W: www.aistores.co.uk
BHK (UK) Limited
Association of Master
Upholsterers & Soft Furnishers
Blum UK Limited
Australasian Furnishing
Research & Development
Institute (Furntech - AFRDI)
Boss Design Limited
Unit Q1 Capital Point
Capital Business Park
Parkway
Cardiff
Glamorgan CF3 2PU
United Kingdom
T: 02920 778918
School Road
University Campus
Newham
Launceston
Tasmania 7248
Australia
T: 00 61 363266155
W: www.furntech.org.au
Avocet Dye and Chemicals
Company Limited
Birds Royd Lane
Brighouse
West Yorkshire
HD6 1LQ
United Kingdom
T: 01484 401221
W: www.avocet-dyes.co.uk
BbBb
Bailey Of Bristol
t/a Bailey Caravans
Davy Drive
North West Industrial Estate
Peterlee
County Durham SR8 2JF
United Kingdom
T: 0191 5180451
W: www.bhkukltd.com
Mandeville Drive
Kingston
Milton Keynes
Buckinghamshire MK10 0AW
United Kingdom
T: 01908 285700
W: www.blum.com
Boss Drive
Off New Road
Dudley
West Midlands DY2 8SZ
United Kingdom
T: 01384 455570
Bostik Limited
Common Road
Stafford
Staffordshire ST16 3EH
United Kingdom
T: 01785 272727
W: www.bostik.co.uk
BP Ergo Limited
K52 MIDC
Hingna Road
Nagpur
Maharashtra 440016
India
T: 00 91 7104237841
Bridec Melamine Boards
Limited
16-30 South Liberty Lane
Ashton, Bristol
Avon BS3 2SS
United Kingdom
T: 0117 9665967
West Bay Road
Bridport
Dorset DT6 4EH
United Kingdom
T: 01308 456684
W: www.bridec.co.uk
Baker Bedford Limited
Bastion Security
Installations Ltd
BrightHouse
Romaldkirk Road
Metz Bridge
Middlesborough
Cleveland TS2 1XA
United Kingdom
T: 01642 220886
16e Follingsby Close
Follingsby Park
Gateshead
Tyne and Wear
NE10 8YF
United Kingdom
T: 0191 4193777
Tower House
Tower Close
Bridgend
Mid Glamorgan CF31 3TH
United Kingdom
T: 01656 661061
W: www.bof.co.uk
500 Leavesden Park
5 Hercules Way
Watford
Hertfordshire WD25 7GS
United Kingdom
T: 01923 488200
W: www.brighthouse.co.uk
www.fira.co.uk
Alphabetical
Members
British Coatings Federation
The Stables Thorncroft Manor
Thorncroft Drive
Dorking Road
Leatherhead
Surrey KT22 8JB
United Kingdom
T: 01372 360660
W: www.coatings.org.uk
BRW (UK) Limited
249-253 Cricklewood Broadway
London NW2 6NX
United Kingdom
T: 020 8830 5544
Buckinghamshire New
University
Library
Queen Alexandra Road
High Wycombe
Buckinghamshire
HP11 2JZ
United Kingdom
T: 01494 522141
W: www.bucks.ac.uk/library
BUK Limited
Unit 46 Symonds Farm
Newmarket Road
Risby
Bury St Edmunds
Suffolk
IP28 6RE
United Kingdom
T: 01284 811666
W: www.buk.co.uk
Burbidge & Son Limited
Burnsall Road
Canley, Coventry
West Midlands
CV5 6BS
United Kingdom
T: 02476 671600
Burgess Furniture Limited
Hanworth Trading Estate
Hampton Road West
Feltham
Middlesex
TW13 6EH
United Kingdom
T: 020 8894 9231
W: www.burgessfurniture.com
Bushboard Limited
9-29 Rixon Road
Finedon Road Industrial Estate
Wellingborough
Northamptonshire
NN8 4BA
United Kingdom
T: 01933 232200
CcCc
Caledonian Furniture
Manufacturing
15-17 Glencryan Road
Carbrain Industrial Estate
Cumbernauld
Glasgow
G67 2UH
United Kingdom
T: 01236 735180
CareFlex Limited
Unit 1 Anchor Buildings
5 Battle Road
Heathfield Industrial Estate
Newton Abbot
South Devon TQ12 6RY
United Kingdom
T: 01626 836440
Carleton Furniture Group
Limited
Monkhill
Pontefract
West Yorkshire WF8 2NS
United Kingdom
T: 01977 700770
W: www.carletonfurniture.com
Rye Harbour Road
Rye, East Sussex TN31 7TE
United Kingdom
T: 01797 224074
Castlebrook Furniture &
Design Limited
Unit B
Southern Cross IDA Business Park
Southern Cross Route, Bray
Co Wicklow
Republic of Ireland
T: 00 353 12117700
North Dean Road
off West Lane
Keighley
West Yorkshire BD22 6QY
United Kingdom
T: 01535 613830
W: www.cavalierbathrooms.co.uk
Units 1-7
Showell Road
Bushbury
Wolverhampton
West Midlands WV10 9LN
United Kingdom
T: 01902 864685
W: www.chamois.co.uk
Chelsom Limited
Heritage House
Clifton Road
Blackpool
Lancashire FY4 4QA
United Kingdom
T: 01253 831450
W: www.chelsom. co.uk
City Desk
Manufacturing Limited
Bradford Road
Cleckheaton
West Yorkshire BD19 5BD
United Kingdom
T: 01274 852114
W: www.city-desk.co.uk
Claremont Centre Limited
112 Cornwall Street South
Kinning Park
Glasgow
Strathclyde G41 1AA
United Kingdom
T: 0141 4190437
W: www.claremont-centre.com
53
CMD Limited
(formerly DPG/Formfittings)
Sycamore Road
Eastwood Trading Estate
Rotherham
South Yorkshire S65 1EN
United Kingdom
T: 01709 829511
W: www.cmd-ltd.com
Coillte Panel Products
UK Limited
Persimmon House
Anchor Boulevard
Dartford
Kent DA2 6QH
United Kingdom
T: 01322 424900
Colebrook Bosson
and Saunders
35 Union Street
London SE1 1SD
United Kingdom
T: 020 7940 4266
Colefax & Fowler Limited
118 Garratt Lane
Wandsworth
London
SW18 4DJ
United Kingdom
T: 020 8874 6484
W: www.colefax.com
Community Playthings
Community Products (UK) Limited
Brightling Road
Robertsbridge
East Sussex TN32 5DR
United Kingdom
T: 0800 387457
Confetti Constellations Limited
6-10 Convent Street
Nottingham
Nottinghamshire
NG1 3LL
United Kingdom
T: 0115 9932332
Counties Furniture Group
c/o Shropshire County Council
The Shirehall
Abbey Foregate
Shrewsbury
Shropshire SY2 6ND
United Kingdom
T: 01743 253373
Crossbrook Furniture Limited
8 Marshgate Trading Estate
Marshgate Drive
Hertford, Hertfordshire
SG13 7AJ
United Kingdom
T: 01992 584547
Leedon House
Billington Road
Leighton Buzzard
Bedfordshire LU7 4TN
United Kingdom
T: 01525 379909
W: www.customconsoles.co.uk
DdDd
Dan Foam Aps
Holmelund 43
Aarup 5560
Denmark
T: 00 45 63434345
Decorative Panels
Lamination Limited
Century House, Premier Way
Lowfield Business Park, Elland
West Yorkshire HX5 9HF
United Kingdom
T: 01484 658341
Blenheim Road
Lancing Business Park, Lancing
West Sussex BN15 8UH
United Kingdom
T: 01903 755321
W: www.manhattan.co.uk
Department of Finance and
Personnel (NI)
Properties Division
Supplies And Stores Unit
10th Floor River House, High Street
Belfast BT1 2AW
United Kingdom
T: 02890 518365
Design Research Limited
4 Northington Street
London WC1N 2JG
United Kingdom
T: 020 7400 0500
Designers Guild Limited
3 Latimer Place
London W10 6QT
United Kingdom
T: 020 7893 7735
Desk-Link (UK) Limited
Units 4 & 5
Tafarnaubach Industrial Estate
Tredegar, Powys NP22 3AA
United Kingdom
T: 01495 711777
DFS Furniture Company Plc
1 Rockingham Way
Redhouse Interchange
Adwick-Le-Street, Doncaster
South Yorkshire DN6 7NA
United Kingdom
T: 01302 330365
Don’t Lean Back (dlb) Ltd
20 Selby Close
Chislehurst
Kent BR7 5RU
United Kingdom
T: 0845 2578850
Dorel UK Limited
Hertsmere House
Shenley Road, Borehamwood
Hertfordshire WD6 1TE
United Kingdom
T: 020 8236 0707
W: www.dorel.co.uk
www.fira.co.uk
Alphabetical
Members
Drury Adams Limited
New Hey Mill
Newchurch Road, Bacup
Lancashire OL13 0BH
United Kingdom
T: 01706 874000
Dublin Institute of Technology
Library Central Service Unit
Lower Rathmines Road
Dublin 6
Republic of Ireland
T: 00 353 14023000
Duropal GmbH
Westring 19-21
D-59759 Arnsberg
Germany
T: 00 49 2932302-8
Dwell Retail Limited
1 Hills Place
Oxford Circus
London W1F 7SA
United Kingdom
T: 0845 6759074
EeEe
EFG Office Furniture Limited
3 Clearwater
Lingley Mere Business Park
Warrington
Cheshire WA5 3UZ
United Kingdom
T: 01925 715300
W: www.efgoffice.co.uk
Egger (UK) Limited
Anick Grange Road
Hexham
Northumberland NE46 4JS
United Kingdom
T: 01434 602191
Elastogran UK Limited
Alfreton Trading Estate
Wimsey Way, Somercotes
Derbyshire DE55 4NL
United Kingdom
T: 01773 607161
W: www.elastogran.de
Elite Accessories Limited
Unit 3
Lawster House
140 South Street
Dorking, Surrey RH4 2EU
United Kingdom
T: 01306 883615
121-135 Moffat Street
Glasgow
Strathclyde G5 0NG
United Kingdom
T: 0141 4291124
W: www.simplyelite.co.uk
Elite Office Furniture UK Limited
Brittania Way
Goole
East Yorkshire DN14 6EF
United Kingdom
T: 01405 746000
Eme Furniture
Blackaddie Road
Sanquhar
Dumfries & Galloway DG4 6DE
United Kingdom
T: 01659 50404
W: www.emefurniture.co.uk
Emergent Crown Contract
Office Furniture Ltd
59 Pellon Lane
Halifax
West Yorkshire HX1 5BE
United Kingdom
T: 01422 349 119
54
FfFf
F F E Consulting
117-121 Curtain Road
London EC2A 3AD
United Kingdom
T: 020 7729 1414
W: www.ffeconsulting.com
Gosford Road, Beccles
Suffolk NR34 9QP
United Kingdom
T: 01502 711211
W: www.fabricflare.co.uk
3 Chase Court
Sherburn Village
Durham
County Durham DH6 1QZ
United Kingdom
T: 07923 572995
W: www.erskineconsultants.com
Fairwinds Europe Limited
Essex Upholstery Ltd
Fashion Futures Limited
Unit 7
Coopers Way
Temple Farm Industrial Park
Southend-on-Sea
Essex SS2 5TE
United Kingdom
T: 01702 614444
Established & Sons Limited
5-7 Wenlock Road
London N1 7SL
United Kingdom
T: 020 7608 0990
W: www.establishedandsons.com
Unit 3
Saltney Business Centre
High Street
Saltney
Chester
Cheshire CH4 8SE
United Kingdom
T: 01244 659012
Eurotek Office Furniture Limited
Southern Cross Trading Estate
Bognor Regis
West Sussex PO22 9SB
United Kingdom
T: 01243 828921
W: www.eof.co.uk
Evertaut Limited
Lions Drive
Shadsworth Business Park
Blackburn
Lancashire BB1 2QS
United Kingdom
T: 01254 297880
W: www.evertaut.co.uk
Exel Industrial
FIRA Research Partner
Unit 4
Lockflight Buildings
Wheatlea Industrial Estate
Wigan
Lancashire WN3 6XR
United Kingdom
T: 01942 829111
Fairwinds House
Faraday Drive
Stourbridge Road, Bridgnorth
Shropshire WV15 5BA
United Kingdom
T: 01746 767108
1 Mace Lane, Ashford
Kent TN24 8EP
United Kingdom
T: 01233 625227
FD Kitchens Limited
Clough Sawmills
Gardner Road, Prestwich
Manchester M25 3HU
United Kingdom
T: 0161 7988695
Fellowes UK Limited
Yorkshire Way
West Moor Park, Doncaster
South Yorkshire DN3 3FB
United Kingdom
T: 01302 836882
Ferco Seating Systems Limited
Flexiform Business Furniture
Limited
1392 Leeds Road, Bradford
West Yorkshire BD3 7AE
United Kingdom
T: 01274 706206
Foreign and Commonwealth
Office
Old Admiralty Building
Room 1/50, Whitehall
London SW1A 2PA
United Kingdom
T: 020 7008 1500
Forest Research Institute
Malaysia (FRIM)
Timber Process And
Technology Programme
Product Development Division
52109 Kepong, Selangor
Darul Ehsan 52109
Malaysia
Formica Limited
Unit 11 Silverfox Way
Cobalt Business Park, North Shields
Tyne and Wear NE27 0QJ
United Kingdom
T: 0191 2592648
W: www.formica.com
Fray Design Limited
Ghyll Way
Airedale Business Centre
Keighley Road, Skipton
North Yorkshire BD23 2TZ
United Kingdom
T: 01756 704040
W: www.fraydesign.co.uk
GgGg
Geaves & Partners
Unit 28
Atcham Business Park
Shewsbury
Shropshire SY4 4UG
United Kingdom
T: 08458 123100
Lyon House
81 Haltwhistle Road
South Woodham Ferrers
Chelmsford, Essex CM3 5ZA
United Kingdom
T: 01245 329922
W: www.geaves.com
Finsa UK Limited
General Traders Limited
Vittoria Dock Complex
Duke Street, Birkenhead
Wirral CH41 1EY
United Kingdom
T: 0151 6512400
FIRA International Ltd
69 Woodstock Road
Golders Green
London NW11 8QH
United Kingdom
T: 020 8209 0108
W: www.relaxsan.com
Maxwell Road
Stevenage
Hertfordshire
SG1 2EW
United Kingdom
T: 01438 777700
W: www.fira.co.uk
Global Furniture Alliance
Limited
Fitzsimons Fitted Kitchens
Limited
Godfrey Syrett Limited
Laracor
Trim, County Meath
Republic of Ireland
T: 00 353 469481100
W: www.fitzsimonskitchens.ie
Unit 46
Symondscliffe Way, Caldicot
Monmouthshire NP26 5PW
United Kingdom
T: 01291 426980
Eagle Works
Planet Place, Killingworth
Newcastle-Upon-Tyne
Tyne and Wear NE12 6DY
United Kingdom
T: 0191 2681010
www.fira.co.uk
Alphabetical
Members
Godrej & Boyce Mfg Co Ltd
(Head Office)
Plant 4 Interio Marketing
Pirojsha Nagar
Vikhroli (w)
Mumbai, 400079 India
T: 00 91 2267962473
W: www.godrejinterio.com
Gopak Limited
Range Road
Hythe
Kent CT21 6HG
United Kingdom
T: 01303 265751
W: www.gopak.co.uk
Gordon Ellis and Company
Trent Lane
Castle Donington
Derby
Derbyshire DE74 2PY
United Kingdom
T: 01332 810504
Gower Furniture Limited
Harnser Limited
Units 5-8 Santareen Road
Long Stratton
Norfolk NR15 2NZ
United Kingdom
T: 01508 532266
Belliver Way
Belliver Industrial Estate
Roborough
Plymouth PL6 7BP
United Kingdom
T: 01752 788333
W: www.harriscox.co.uk
Harveys Furnishing Group
Amberley House
Dolphin Park
Dolphin Way, Purfleet
Essex RM19 1NZ
United Kingdom
T: 01708 869146
Hawk Furniture Limited
Holmfield Industrial Estate
Holmfield
Halifax
West Yorkshire HX2 9TN
United Kingdom
T: 01422 232200
Hawk Landings
Skiff Lane
Holme Upon Spalding Moor
York, East Yorkshire YO43 4BB
United Kingdom
T: 01430 861229
W: www.hawkfurniture.co.uk
Haworth UK Limited
6 Curo Park
Park Street
Frogmore
St Albans
Hertfordshire AL2 2DD
United Kingdom
T: 01727 872525
W: www.greenapple.co.uk
Gresham Office Furniture
Limited
Platinum Park
Lynstock Way
Horwich, Bolton
Lancashire BL6 4SA
United Kingdom
T: 01204 664422
HhHh
Habitat UK Limited
42-46 Princelet Street
London E1 5LP
United Kingdom
T: 020 7614 5500
W: www.habitat.co.uk
Hafele UK Limited
Swift Valley Industrial Estate
Rugby
Warwickshire CV21 1RD
United Kingdom
T: 01788 548608
Hands Of Wycombe
36 Dashwood Avenue
High Wycombe
Buckinghamshire HP12 3DX
United Kingdom
T: 01494 524222
W: www.hands.co.uk
55
HM Prison Enterprise Services
Accounts Payable Shared Services
Phoenix House
PO Box 746
Newport
Gwent NP20 9BB
United Kingdom
T: 0845 0103504
Homag U.K. Limited
Home Retail Group
Interwood Limited
489-499 Avebury Boulevard
Saxon Gate West
Milton Keynes
Buckinghamshire MK9 2NW
United Kingdom
T: 08451 240044
Homebase Limited
Avebury
489 -499 Avebury Boulevard
Saxon Gate West
Central Milton Keynes
Buckinghamshire MK9 2NW
United Kingdom
T: 01908 603483
Howarth Windows and Doors
Howden Joinery Co.
Cranford Street
Smethwick
Birmingham
West Midlands B66 2TA
United Kingdom
T: 0121 5656750
Herman Miller Limited
Village Green
Methuen Park
Chippenham
Wiltshire SN14 0GF
United Kingdom
T: 0845 2267201
W: www.hermanmiller.co.uk
HF Group Acquisition
Company Limited t/a MKD
Cornbrook
2 Brindley Road
Old Trafford
Manchester
Lancashire M16 9HQ
United Kingdom
T: 0161 8722422
Interfoam Limited
15-16 Ronald Close
Woburn Road Industrial Estate
Kempston
Bedfordshire MK4 7SH
United Kingdom
T: 01234 855355
The Dock, Humber Bank East
New Holland
Barrow-Upon-Humber
South Humberside
DN19 7RT
United Kingdom
T: 01469 530577
Heartlands Furniture
(Wholesale) Ltd
Bridgeman Street
Walsall
West Midlands WS2 9NW
United Kingdom
T: 01922 638821
Willow Farm Business Park
Castle Donington
Derbyshire DE74 2US
United Kingdom
T: 01332 856500
Canon Court
Brewhouse Yard
St Johns Street
Clerkenwell
London EC1V 4JQ
United Kingdom
T: 020 7324 1360
Hanson Road
Aintree
Liverpool
Merseyside L9 7BP
United Kingdom
T: 0151 5236303
Intercoat Industrial
Paints Limited
Supply Division
Thorpe Road
Howden
East Yorkshire DN14 7PA
United Kingdom
T: 01430 434131
IiIi
Ideal Standard UK Limited
Old Road
Armitage
Rugeley
Staffordshire WS15 4BT
United Kingdom
T: 01543 490253
Ideas Limited
Interoute Building
Rycote Lane
Thame
Oxfordshire OX9 2JB
United Kingdom
T: 0870 4606180
Imperial Office Furniture Limited
Unit 8
Bankfield Business Park
Quebec Street, Bolton
Lancashire BL1 4BP
United Kingdom
T: 01204 364602
134 Einstein Street
Bihn Tho Ward
Thu Duc
Ho Chi Minh City
Vietnam
T: 00 84 87220676
W: www.interwoodvn.com
Isis Concepts Limited
57 High Street
Tetsworth
Thame
Oxfordshire OX9 7BS
United Kingdom
T: 01844 280100
JjJj
Jameson Seating Limited
320 Cheapside
Digbeth, Birmingham
West Midlands B5 6AX
United Kingdom
T: 0121 6226620
W: www.jamesonseating.co.uk
JCM Seating
Solutions Limited
15-18 Maxwell Road
Woodston Industrial Estate
Peterborough
Cambridgeshire PE2 7HU
United Kingdom
T: 01733 405830
W: www.jcmseating.co.uk
JIG (UK) Limited
Hurlingham Business Park
Fulbeck Heath
Grantham
Lincolnshire NG32 3HL
United Kingdom
T: 01400 262196
John Cotton (Mirfield) Limited
Nunbrook Mills
Huddersfield Road
Mirfield
West Yorkshire WF14 0EH
United Kingdom
T: 01924 496571
W: www.johncotton.co.uk
John Lewis Plc
171 Victoria Street
London SW1E 5NA
United Kingdom
T: 020 7828 1000
www.fira.co.uk
Alphabetical
Members
56
JRG Group Limited
Kinnarps AB
Lansdowne Interiors
JTC Furniture Group
Kinsman Associates Limited
c/o OMK Asssociates Ltd
Lee & Plumpton Limited
3 Crompton Way
North Newmoor Industrial Estate
Irvine, Ayrshire KA11 4HU
United Kingdom
T: 0871 2008080
Camperdown Works
Harrison Road, Dundee
Tayside DD2 3SN
United Kingdom
T: 01382 833832
W: www.jtcfurnituregroup.com
KkKk
Kab Seating Limited
Research & Development Group
Stone Circle Road
Round Spinney Industrial Estate
Northampton
Northamptonshire NN3 8RS
United Kingdom
T: 01604 641522
W: www.kabseating.com
Kai1 Limited
Unit 12
Wycke Hill Business Park
Malden
Essex CM9 6UZ
United Kingdom
T: 01621 851515
Kayfoam Woolfson Limited
t/a Kaymed
Bluebell Industrial Estate
Naas Road, Dublin 12
Republic of Ireland
T: 00 353 14192939
W: www.kaymedworld.com
Kemble and Company Limited
Mount Avenue
Bletchley, Milton Keynes
Buckinghamshire MK1 1JE
United Kingdom
T: 01908 371771
Kesterport Limited
Kestrel House
Hanworth Lane, Chertsey
Surrey KT16 9JX
United Kingdom
T: 01932 573600
W: www.kesterport.com
Keter (UK) Limited
Unit 12
Woodgate Business Park
Clapgate Lane, Birmingham
West Midlands B32 3DB
United Kingdom
T: 0121 4226633
W: www.outstanding-keter.co.uk
Kinnarps (UK) Limited
Newlands Drive
Colnbrook
Slough
Berkshire SL3 0DX
United Kingdom
T: 01753 681860
W: www.kinnarps.co.uk
52188
Kinnarp
Sweden
T: 00 46 51538140
W: www.kinnarps.com
Stephen Building
30 Stephen Street
London W1T 1QR
United Kingdom
T: 020 7631 1335
W: www.omkassociates.com
60 New Town Road
Hove, East Sussex BN3 6AB
United Kingdom
T: 01273 203900
W: www.marshas.co.uk
Bunns Bank
Attleborough
Norfolk NR17 1QD
United Kingdom
T: 01953 453830
W: www.leeandplumpton.co.uk
Leeds Metropolitan University
Pottery Lane West
Whittington Moor, Chesterfield
Derbyshire S41 9BN
United Kingdom
T: 01246 260123
The Headingley Library
James Graham Building
Headingley Campus
Leeds
West Yorkshire LS6 3QS
United Kingdom
T: 0113 2832600
W: www.leedsmet.ac.uk
Knightsbridge Furniture
Productions
Lifestyle & Forbidden City UK
Limited
KM Furniture Limited
191 Thorton Road
Bradford
West Yorkshire BD1 2JT
United Kingdom
T: 01274 731442
W: www.knightsbridge-furniture.co.uk
Komac Limited
Units 17-18 Narrow Boat Way
Blackbrook Valley Industrial Estate
Dudley, West Midlands DY2 0XG
United Kingdom
T: 01384 481396
W: www.komac.co.uk
Komfort Workspace Plc
Whittle Way
Crawley
West Sussex RH10 9RT
United Kingdom
T: 01293 592500
W: www.komfort.com
Kronospan Limited
Chirk
Wrexham, Clwyd LL14 5NT
United Kingdom
T: 01691 773361
W: www.kronospan.co.uk
LlLl
L Whitaker (1983) Limited
Royle House
Cowm Top Business Park
Cowm Top Lane, Rochdale
Lancashire OL11 2PU
United Kingdom
T: 01706 758358
W: www.whitakerservices.co.uk
Lancashire County Council
Furnishing Property Group
PO Box 26
County Hall, Preston
Lancashire PR1 8RE
United Kingdom
T: 01772 531036
E: john.thompson@property.
lancscc.gov.uk
W: www.lancashire.gov.uk
Unit 9
Viewpoint, Boxley Road
Maidstone
Kent ME14 2DZ
United Kingdom
T: 01622 685750
W: www.lifestyleeurope.eu
Link 51 (Storage Products)
Link House
Halesfield 6, Telford
Shropshire TF7 4LN
United Kingdom
T: 0800 1695151
W: www.link51.co.uk
Lloyd Pascal and
Company Limited
112 Cherrywood Road
Bordesley Green
Birmingham
West Midlands B9 4JJ
United Kingdom
T: 0121 7537720
W: www.lloydpascal.co.uk
Logic Office Group Plc
Micklebring Way
Hellaby Industrial Estate
Rotherham
South Yorkshire S66 8QD
United Kingdom
T: 01709 531931
W: www.logic-office.co.uk
Lombok Limited
Unit 2, The Gasworks
2 Michael Road
London SW6 2AD
United Kingdom
T: 020 31023341
London Metropolitan
University (City)
Academic Services Acquisitions Unit
Calcutta House
Old Castle Street
London E1 7NT
United Kingdom
T: 020 7133 4200
W: www.londonmet.ac.uk
Lyndale Compact
Vinces Road, Diss
Norfolk IP22 3HG
United Kingdom
T: 01379 640500
W: www.lyndalecompact.co.uk
MmMm
Magnet Limited
Technical Department Allington Way
Yarm Road Industrial Estate
Darlington
County Durham DL1 4XT
United Kingdom
T: 01325 469441
Maher Reynolds
Furniture Limited
40 St Judes Road West
Wolverhampton
West Midlands WV6 0DA
United Kingdom
T: 0121 6026942
W: www.mrfdesign.co.uk
Malaysian Timber Industry
Board
Level 13-17 Menara Pgrm
8 Jalan Pudu Ulu
Cheras
PO Box 10887
Kuala Lumpur 50728
Malaysia
T: 00 663 92822235
Manifattura Italiana Divani Spa
Contrada Serritello La Valle
Matera, 75100
Italy
T: 00 39 0835303345
W: www.manifatturaitalianadivani.it
Marks and Spencer Plc
Waterside House
35 North Wharf Road
London W2 1NW
United Kingdom
T: 020 7935 4422
McDonald’s Restaurants
Limited
11-59 High Road
East Finchley
London N2 8AW
United Kingdom
T: 0208 700 700
Meadowmead Limited
Meadowmead House
Milner Road
Long Eaton
Nottinghamshire NG10 1LB
United Kingdom
T: 0115 9462121
W: www.meadowmead.co.uk
Mesh Office Seating UK
2b Green Street
Darvel
Ayrshire KA17 0AY
United Kingdom
T: 0845 6520693
W: www.meshofficeseating.co.uk
www.fira.co.uk
Alphabetical
Members
Unit 5 Cutlers Farm
Business Centre
Wootton Wawen
Warwickshire B95 6DJ
United Kingdom
T: 01926 843437
W: www.mobler-furniture.com
Milieu Design Limited
Unit 15
Broadmead Business Park
Broadmead Road
Stewartby
Bedfordshire MK43 9NX
United Kingdom
T: 01234 764440
Mill House Manufacturing
Design Limited
Roughton Road
Kirkby On Bain, Woodhall Spa
Lincolnshire LN10 6YL
United Kingdom
T: 01526 354404
W: www.millhouse-md.co.uk
Ministry of Defence
Dg Log (Proc) Dgs/cmt
Spur 2 Block C
Foxhill, Bath
Avon BA1 5AB
United Kingdom
T: 01225 885430
MKP Maine Office Limited
Morris Furniture Group
24 Rosyth Road
Glasgow, Strathclyde G5 0YD
United Kingdom
T: 0141 3007200
MSL (UK) Limited
59 Victoria Road
Victoria Road Industrial Estate
Burgess Hill
West Sussex RH15 9LE
United Kingdom
T: 01444 258931
Multi Surface Fabrications
Limited
Whinbank Park
Whinbank Road
Newton Aycliffe
United Kingdom
T: 01325 308444
W: www.msfl.uk.com
NnNn
National Bed Federation Limited
High Corn Mill
Chapel Hill, Skipton
North Yorkshire BD23 1NL
United Kingdom
T: 0845 0556406
W: www.bedfed.org.uk
Home Park Industrial Estate
Station Road, Kings Langley
Hertfordshire WD4 8LZ
United Kingdom
T: 01923 260411
Natuzzi SPA
Mogo Direct Limited
Ness Furniture Limited
PO Box 55162
London N12 2AD
United Kingdom
T: 08456 447955
W: www.mogodirect.co.uk
Moore Universal
Trading Limited
100 High Street
Balsham, Cambridge
Cambridgeshire CB21 4EP
United Kingdom
T: 01223 896100
Moores Furniture Group Limited
Thorp Arch Trading Estate
Wetherby
West Yorkshire LS23 7DD
United Kingdom
T: 01937 842394
Morley’s of Bicester Limited
Arkwright Road
Bicester
Oxfordshire OX26 4UU
United Kingdom
T: 01869 320320
Morrells Woodfinishes Limited
Wellington Works
Mill Lane, Woodley, Stockport
Cheshire SK6 1RN
United Kingdom
T: 08705 606162
Via Iazzitiello 47
Santeramo In Colle
Bari 70029
Italy
T: 00 39 0808820497
Croxdale
Durham
County Durham DH6 5HT
United Kingdom
T: 01388 816109
W: www.nessfurniture.co.uk
Newco Products
Bridge Road Depot
Abbey Road, Stratford
London E15 3LX
United Kingdom
T: 020 8534 1497
Next Retail Limited
Desford Road
Enderby, Leicester
Leicestershire LE19 5AT
United Kingdom
T: 08454 567777
Nightingale Furniture Limited
Meadow Lane
Dewsbury
West Yorkshire WF13 2BE
United Kingdom
T: 01924 507000
Norco Limited
PO Box 62515
London E6 9EA
United Kingdom
T: 020 8470 0474
57
Nortek Educational Furniture
and Equipment Limited
Vale Business Centre
Priesty Fields
Congleton
Cheshire CW12 4AQ
United Kingdom
T: 01260 298321
W: www.nortekgroup.co.uk
Nottingham County Council
c/o Sherwood Industries
Southwell Road West
Rainworth
Mansfield
Nottinghamshire NG21 0HW
United Kingdom
T: 01623 792151
OoOo
O & S Doors Limited
106 Syerla Road
Benburb
County Tyrone BT71 7ET
United Kingdom
T: 028 37549190
OCee Design Ltd
PpPp
Panorama Furniture Mart
Limited
11 Belmont Road
Anfield
Liverpool
Merseyside L6 5BG
United Kingdom
T: 0151 2607749
W: www.panoramakitchens.co.uk
Paula Rosa Kitchens
Water Lane
Storrington
West Sussex RH20 3DS
United Kingdom
T: 01903 746666
W: www.paularosa.co.uk
Oakfield House
Springwood Way
Tytherington Business Park
Macclesfield
Cheshire SK10 2XA
United Kingdom
T: 01625 660410
W: www.duropal.co.uk
Caswell Road
Brackmills Industrial Estate
Brackmills
Northampton
Northamptonshire NN4 7PW
United Kingdom
T: 01604 674674
W: www.oceedesign.com
PK Mulyo
Office Depot Realspace
37 Colquhoun Avenue
Hillington Industrial Estate
Glasgow, Strathclyde G52 4PL
United Kingdom
T: 0141 8838741
Gowerton Road
Brackmills
Northampton
Northamptonshire NN4 7BW
United Kingdom
T: 08707 556630
Office of Public Works
Library
51 St Stephen’s Green
Dublin 2
Republic of Ireland
T: 00 353 16476000
W: www.opw.ie
One-Call Furniture Limited
Unit 1 Maybells Commercial Estate
Ripple Road, Barking
Essex IG11 0TP
United Kingdom
T: 08451 084084
Orangebox
Penallta Industrial Estate
Hengoed, Ystrad Mynach
Mid Glamorgan CF82 7QZ
United Kingdom
T: 01443 816604
Osmond Group Limited
21 Johnson Road
Ferndown Industrial Estate
Wimborne
Dorset BH21 7SE
United Kingdom
T: 01202 850550
W: www.osmondgroup.co.uk
Ji Margorejo 588 A
Salatiga
Central Java
Indonesia
T: 0298 321468/ 0298 323866
W: www.mulyo.com
Pledge Office Chairs Limited
Mill Road
Leighton Buzzard
Bedfordshire LU7 1BA
United Kingdom
T: 01525 376181
W: www.pledgechairs.co.uk
PLI Design
Unit D15
Parkhall Trading Estate
62 Tritton Road, West Dulwich
London SE21 8DE
United Kingdom
T: 020 8670 6857
W: www.plidesign.co.uk
Plumbs Limited
Brookhouse Mill
Old Lancaster Lane, Ashton,
Preston, Lancashire PR1 7PZ
United Kingdom
T: 01772 838413
Police Services - Northern
Ireland
Seapark
151 Belfast Road, Carrickfergus
County Antrim BT38 8PL
Northern Ireland
T: 028 90650222
www.fira.co.uk
Alphabetical
Members
PWS Distributors Limited
PO Box 20
Station Road
Aycliffe Industrial Estate
Newton Aycliffe
County Durham DL5 6XJ
United Kingdom
T: 01325 505555
QqQq
QK Honeycomb
Products Limited
Creeting Road
Stowmarket
Suffolk IP14 5AS
United Kingdom
T: 01449 612145
W: www.qkhoneycomb.co.uk
RrRr
R & D Manufacturing
Irongray Park
Irongray Road
Dumfries
Dumfries & Galloway DG2 0HT
United Kingdom
T: 01387 722000
R & M Sales and Marketing LLP
Graffix House
Newtown Road
Henley-on-Thames
Oxfordshire RG9 1HG
United Kingdom
T: 01491 842906
Railex Systems Limited
Eastways, Witham
Essex CM8 3YQ
United Kingdom
T: 01376 505020
W: www.railex.co.uk
Raventree Limited
t/a The Premiere Kitchen Company
Unit Q1
Quadrant Distribution Centre
Quadrant Way
Hardwicke
Gloucester
Gloucestershire GL2 2NY
United Kingdom
T: 01452 886100
Remploy Limited
Gemini Court
Baglan Energy Park
Baglan
Port Talbot
West Glamorgan SA12 7AX
United Kingdom
T: 0870 8506100
Lot 6394
off Rasa Industrial Estate
41300 Klang
Selangor
Darul Ehsan 41300
Malaysia
T: 00 603 33428625
W: www.revertexfinewaters.com
RGE Engineering Company
Bridge Works
The Avenue
Godmanchester
Huntingdon
Cambridgeshire PE29 2AF
United Kingdom
T: 01480 450771
RH-Form (UK) Branch
t/a RH-Chairs UK
Upper Tulse Hill Trading Estate
5 Somers Place
London SW2 2AL
United Kingdom
T: 020 8683 9930
W: www.rhchairs.co.uk
Richard Powell and Partners
Limited
1 Tollgate Close
Penarth Road, Cardiff
South Wales CF11 8UE
United Kingdom
T: 02920 232323
Richmond Cabinet
Company Limited
Ashton Road
Newton, Hyde
Cheshire SK14 4LE
United Kingdom
T: 0161 3678076
W: www.richmondcabinet.co.uk
Rixonway Kitchens Limited
Shaw Cross Business Park
Churwell Vale, Dewsbury
West Yorkshire WF12 7RD
United Kingdom
T: 01924 431300
W: www.rixonway.co.uk
Romo Fabrics Limited
Lowmoor Road
Kirkby-In-Ashfield
Mansfield
Nottinghamshire NG17 7DE
United Kingdom
T: 01623 750005
W: www.romofabrics.com
Rompa Limited
Goyt Side Road
Chesterfield
Derbyshire S40 2PH
United Kingdom
T: 01246 211777
Roset (UK) Limited
Overcroft House
Badminton Court
Church Street
Amersham
Buckinghamshire HP7 0DD
United Kingdom
T: 01494 545910
W: www.ligne-roset.co.uk
Royal Strathclyde Blindcraft
Industries
12 Edgefauld Avenue
Atlas Industrial Estate
Glasgow
Strathclyde G21 4BB
United Kingdom
T: 0141 2870800
58
SsSs
Salice UK Limited
Kingfisher Way
Hinching Brooke Business Park
Huntingdon
Cambridgeshire PE29 6FN
United Kingdom
T: 01480 413831
Sebel Furniture Limited
7 Canon Harnett Court
Wolverton Mill
Milton Keynes
Buckinghamshire MK12 5NF
United Kingdom
T: 01908 317766
W: www.sebelfurniture.com
Samuel Bruce Limited
Strathmore House
Claverhouse Park
Forfar Road
Dundee
Tayside DD4 9UB
United Kingdom
T: 01382 509080
Saxen Limited
Saxen House
2B - 2C Green Street
Darvel
Ayrshire KA17 0AY
United Kingdom
T: 08456 520454
W: www.saxon.co.uk
SBFI Limited
Avis Way Industrial Estate
Beach Road
Newhaven
East Sussex BN9 0DP
United Kingdom
T: 01273 513527
W: www.sbfi.com
Scotland Excel
Unit 5
Anchor Mill
7 Thread Street
Paisley
Renfrewshire PA1 1JR
United Kingdom
T: 0141 8426600
Screen Solutions Limited
Beaufort House
Greenwich Way
Peacehaven
East Sussex BN10 8JQ
United Kingdom
T: 01273 589922
Screens At Work
27 Rockwood Way
Haverhill
Suffolk CB9 8PB
United Kingdom
T: 01440 712700
Sealine International Limited
Whitehouse Road
Kidderminster
Worcestershire DY10 1HT
United Kingdom
T: 01562 749100
FIRA
online.
www.fira.co.uk
Sebel has been the choice
of schools for over 10 years
in the UK. Developed after
extensive research and
modelled on its ever popular
Postura range, Postura Plus
provides ergonomically
designed sitting and postural
support for pupils of all
ages. Comfortably wider, it
is designed with enhanced
features including a linking
device and upholstery options.
Postura Plus is fully certified to
BSEN1729 parts 1 & 2 and is
manufactured in the UK.
Sebel offer a 10 year warranty
on Postura Plus
Sebel Furniture
7 Canon Harnett Court
Warren Farm Office Village
Wolverton Mill
Milton Keynes
MK12 5NF
Tel 01908 317766
Fax 01908 317788
Email
[email protected]
Sella Furniture Group Limited
Wellington Street
Bury
Lancashire BL8 2BD
United Kingdom
T: 0161 7616889
W: www.sellagroup.co.uk
Selva AG -SpA
Via Luigi Negrelli Strasse 4
I-39100, Bozen
Bolzano
Italy
T: 00 39 0471240204
W: www.selva.com
Limited
Unit 2 Cwmdu Industrial Estate
Carmarthaen Road
Swansea
West Glamorgan SA5 8JF
United Kingdom
T: 01792 588553
www.fira.co.uk
Alphabetical
Members
3 Landau Court
Tan Bank, Wellington
Telford
Shropshire TF1 1HE
United Kingdom
T: 01952 243999
SGS (Hong Kong) Limited
28/f Metropole Square
2 On Yiu Street
Sui Lek Yuen Shatin
Northern Territory
Hong Kong
T: 00 852 23344481
Sheridan Fabrications Limited
New Sheridan House
Don Pedro Avenue, Normanton
West Yorkshire WF6 1TD
United Kingdom
T: 01924 228900
Shop Direct Home Shopping
Limited
Skyways House
Speke Road
Liverpool
Merseyside L70 1AB
United Kingdom
T: 0844 2923933
Showcom Limited (aka K2Go)
Unit 1
Humphreys Road
Woodside Industrial Estate
Dunstable
Bedfordshire LU5 4TP
United Kingdom
T: 01582 670012
Sigma 3 (Kitchens) Limited
Llantrisant Business Park
Llantrisant, Pontyclun
Mid Glamorgan CF72 8LF
United Kingdom
T: 01443 237732
W: www.sigma3.co.uk
Siren Furniture Limited
Harrington Mills
Long Eaton
Nottinghamshire NG10 4QE
United Kingdom
T: 0115 9737060
Solk Furniture Healthcare Ltd
& Solk Furniture Ltd
Brandon Street
Armley Road, Leeds
West Yorkshire LS12 2ED
United Kingdom
T: 01132 434073
Sonneborn and Reick Limited
Jaxa Works
91-96 Peregrine Road
Hainault, Ilford
Essex IG6 3XH
United Kingdom
T: 020 8500 0251
Spaceoasis Limited
Grosvenor House
Central Park, Telford
Shropshire TF2 9TW
United Kingdom
T: 01952 210197
Spacewood Furnishers
PVT Limited
T, 48, M I D C
Hingna Road
Nagpur
440016
India
T: 00 91 7104235968
W: www.spacewood.in
Spen Valley Kitchens Limited
7 Orchard Works
Spen Vale Street
Heckmondwike
West Yorkshire WF16 0NQ
United Kingdom
T: 01924 412278
W: www.spenvalleykitchens.co.uk
Spicers Furniture
Spicers Limited
Sawston
Cambridgeshire
CB22 3JG
United Kingdom
T: 01223 499610
Springvale Leisure Limited
11 Manners Industrial Estate
Ilkeston
Derbyshire DE7 8EF
United Kingdom
T: 0115 9444533
Stage Systems
Prince William Road
Belton Park Industrial Estate
Loughborough
Leicestershire LE11 5GU
United Kingdom
T: 01509 611021
Staron (UK) Limited
Unit 5
Orde Wingate Way
Primrose Hill Industrial Estate
Stockton on Tees
Cleveland TS19 0GA
United Kingdom
T: 01642 616880
Status Seating & Form Seating
Ltd
59
Steinhoff UK Upholstery
Teknion UK Limited
Steltube Ltd
The Bambach Saddle Seat
(Europe) Limited
Kingsway
Bridgend Industrial Estate
Bridgend
Mid Glamorgan CF31 3RY
United Kingdom
T: 01656 666150
Leigh Industrial Estate
The Causeway
Maldon
Essex CM9 7LW
United Kingdom
T: 01621 857273
W: www.steltube.co.uk
Swift Group Limited
Dunswell Road
Cottingham
East Yorkshire HU16 4JS
United Kingdom
T: 01482 847332
W: www.swiftgroup.co.uk
Sylmar Technology Limited
Unit A Azalea Close
Clover Nook Industrial Park
Somercotes
Alfreton
Derbyshire DE55 4QX
United Kingdom
T: 01773 521300
TtTt
Tabetex Limited
Shercock
County Cavan
Republic of Ireland
T: 00 353 429669125
Task Systems Limited
Units 3 & 4 Block C
Gemini Business Park
Hornet Way
Beckton
London E6 7FF
United Kingdom
T: 020 7540 6400
1st Floor, 69-85 Tabernacle Street
London EC2A 4BD
United Kingdom
T: 020 7490 2101
W: www.teknion.com
Phoenix House
Unit 6 Prospect Business Park
Langston Road, Loughton
Essex IG10 3TR
United Kingdom
T: 020 8532 5100
The Furniture Barn
Riverside Industrial Estate
Market Harborough
Leicestershire LE16 7PT
United Kingdom
T: 01858 466646
W: www.furniture-barn.co.uk
The Kitchen Accessory
Company Limited
Invicta House
No 1 Clayton Brook Road
Higher Openshaw, Manchester
Lancashire M11 1AL
United Kingdom
T: 0161 2235223
Pen Hill Estate
Park Spring Road, Barnsley
South Yorkshire S72 7EZ
United Kingdom
T: 01226 446000
W: www.symphony-group.co.uk
Theodore Alexander
Linh Trung II EPZ
Binh Chieu Ward, Thu Duc District
Ho Chi Minh City
Vietnam
T: 00 84 87292112
Therefore Limited, Product
Design Consultants
2 Scala Street
London W1T 2HN
United Kingdom
T: 020 7927 9940
W: www.therefore.com
Unit 5, Union Way
Hillbottom Road
Sands Industrial Estate
High Wycombe
Buckinghamshire HP12 4HN
United Kingdom
T: 01494 686549
W: www.statusseating.co.uk
TBS (South Wales) Limited
Steelcase
Worklife London
77-79 Farringdon Road
London EC1M 3JU
United Kingdom
T: 020 7421 9000
W: www.steelcase.com
Unit 2 Interplex 16
Ashridge Road
Bradley Stoke
Bristol
Avon BS32 4QE
United Kingdom
T: 0870 7333922
Steinhoff UK Beds
Techlink International
Timbmet
Head Office
Northway Lane
Tewkesbury
Gloucestershire GL20 8JG
United Kingdom
T: 01684 855507
Triumph Works
The Willows
Merthyr Tydfil
Mid Glamorgan CF48 1YH
United Kingdom
T: 01685 352221
TC Group
Units 7 & 8
Bat And Ball Enterprise Centre
Bat And Ball Road, Sevenoaks
Kent TN14 5LJ
United Kingdom
T: 01732 779400
Thomas Montgomery Limited
Killarney Road Business Park
Bray, County Wicklow
Republic of Ireland
T: 00 353 12866788
10 Princewood Road
Earlstrees Industrial Estate, Corby
Northamptonshire NN17 4AP
United Kingdom
T: 01536 273427
W: www.thorpekilworth.co.uk
Kemp House, Chawley Park
Cumnor Hill, Oxford
Oxfordshire OX2 9PH
United Kingdom
T: 01865 862223
W: www.timbmet.com
www.fira.co.uk
Alphabetical
Members
Titan Furniture UK Limited
Unit 7 Heywood Estate
Pottery Road, Kingsteignton
Newton Abbot
South Devon TQ12 3BN
United Kingdom
T: 0845 1308022
Titus International Plc
10 Brook Business Centre
Cowley Mill Road, Uxbridge
Middlesex UB8 2FX
United Kingdom
T: 01895 203730
Today Interiors Limited
Hollis Road, Grantham
Lincolnshire NG31 7QH
United Kingdom
T: 01476 574401
W: www.todayinteriors.com
Trade Mouldings Limited
Cookstown Business Park
Sandholes Road
Cookstown
County Tyrone BT80 9AR
United Kingdom
T: 02886 762993
Transport Trading Limited
Floor 3, Victoria Station House
191 Victoria Street
London SW1E 5NE
United Kingdom
T: 0845 3035100
UuUu
UCE - University of Central
England
Ctra De Yuncos A Cedillo Del
Condado, Km 2,8
45210 Yuncos, Toledo
Spain
T: 00 34 925021200
Birmingham Institure
of Art & Design
Corporation Street
Gosta Green
Birmingham
West Midlands B4 7DX
United Kingdom
T: 0121 331 5000
Tough Furniture Ltd
Ugine & ALZ Belgium nv
Top Form SA
Stokewood Road
Craven Arms Business Park
Shropshire SY7 8NR
United Kingdom
T: 01588 674340
W: www.toughfurniture.com
Swinnenwijerweg 5
Genk Zuid
Zone 6a, Genk
B-3600
Belgium
T: 00 32 89301953
E: roeland.vliegen@ugine-alz.
arcelor.com
United House Limited
Tough Furniture Ltd. is a
highly-specialised manufacturer
of a unique range of furniture
designed to address the
problems of the challenging
areas of the care market.
As the name implies it’s qualitybuilt to cope with careless
and abusive treatment. More
than this, eighting years’
development experience
combined with feedback
from care staff means Tough
Furniture meets other concerns
such as security, protection,
ligature-resistance and
wheelchair-accessability.
Yet it retains the simple
domestic good looks required
by modern standards and offers
excellent value through a long
useful life backed by aftersales
support for maintenance.
Tough Furniture Ltd
Stokewood Road
Craven Arms Business Park
Shropshire SY7 8NR
Tel: 01588 674340
Fax: 01588 674341
www.toughfurniture.com
United House
Goldsel Road
Swanley
Kent BR8 8EX
United Kingdom
T: 01322 665522
VvVv
Vector Seating Limited
Raleigh Road
Bedminster
Bristol
Avon BS3 1QU
United Kingdom
T: 0117 9532000
W: www.vector-seating.co.uk
Unit 1 Workingham Commercial
Centre
Molly Millars Lane
Wokingham
Berkshire RG41 2RF
United Kingdom
T: 0118 9772032
W: www.sleep-secrets.co.uk
Vi-Spring Limited
Ernesettle Lane
Ernesettle
Plymouth
Devon PL5 2TT
United Kingdom
T: 01752 366311
W: www.life-changing.com
60
Vita Cellular Foams (UK) Limited
t/a Prima Foam (Bedford)
Wilsonart a division of ITW
Limited
Vivanco UK Limited
Window Fabrications and Fixing
Supplies Limited
t/a Hardex Fittings
Caxton Road
Elm Farm Industrial Estate
Bedford
Bedfordshire MK41 0ZW
United Kingdom
T: 01234 213121
W: www.primafoam.com
Maxted Court
Maxted Road
Hemel Hempsted
Hertfordshire HP2 7BY
United Kingdom
T: 01442 403020
WwWw
Wagstaff Bros Limited t/a
Wagstaff Interiors Group
The Wagstaff Centre
15 Wharfside
Rosemont Road
Wembley
Middlesex HA0 4PE
United Kingdom
T: 020 8432 1000
W: www.wagstaffgroup.co.uk
Wansern Foam Ind. SDN BHD
Lot 9305 Jalan Yong Peng
Mukim Sri Medan
Batu Pahat, Johor
83400
Malaysia
T: 00 607 4859988
Warwick Manufacturing Group
International Manufacturing Centre
The University Of Warwick
Coventry
West Midlands CV4 7AL
United Kingdom
T: 02476 523924
Weatherald Wood Components
Limited
Abbey Works
Askrigg, Leyburn
North Yorkshire DL8 3JT
United Kingdom
T: 00 44 1969650160
Wellman International Limited
Mullagh
Kells
County Meath
Republic of Ireland
T: 00 353 469280200
Whiteleaf Limited incorp
Igoe Furniture
Lupton Road
Thame
Oxfordshire OX9 3SE
United Kingdom
T: 01844 261199
Lambton Street Industrial Estate
Shildon
County Durham DL4 1PX
United Kingdom
T: 01388 774661
Unit 4 The Moorings Business Park
Channel Way
Off Blackhorse Road
Exhall
Coventry
West Midlands CV7 9FW
United Kingdom
T: 02476 585770
Beech House
Barracks Road
Sandy Lane Industrial Estate
Stourport-On-Severn
Worcestershire DY13 9QA
United Kingdom
T: 01299 828888
W: www.witleyjones.com
Woodberry Bros & Haines
Limited
Commerce Way
Walrow Industrial Estate
Highbridge
Somerset TA9 4AJ
United Kingdom
T: 08700 600555
W: www.wbhltd.com
Woodland Kitchens
Euro Components/KBB Group
6 Portna Road
Rasharkin
County Antrim BT44 8SX
United Kingdom
T: 028 29571822
Worktop Fabrications Limited
Glaisdale Drive East
Bilborough
Nottingham
Nottinghamshire NG8 4GU
United Kingdom
T: 0115 9425549
E: adriangreen@
worktopfabrications.co.uk
ZzZz
PO Box 2107
Muscat
111
Sultanate of Oman
T: 00 968 24591782
W: www.zubairfurnishing.com
William Ball Limited
471 London Road
Grays
Essex RM20 4WB
United Kingdom
T: 01375 375151
www.fira.co.uk
Classified
Index
FURNITURE INDEX:
Bathrooms
Baths
Cabinets
Custom
Fittings
Sanitary Ware
Showers
Sinks
Bedroom
and Beds
Air Beds
Bedframes
Bedside Tables
Bunk Beds
Cots
Divans
Drawers
Electric Adjustable Beds
Folding Beds
Futons
Headboards
Hospital Beds
Manual Adjustable Beds
Mattresses
Sofa Beds
Wardrobes
Water Beds
Education and
Healthcare
Desks: School
Nursery Furniture
Seats: School
Stools: School
61
Furniture
General
Office and
Commercial
Contract Furnishing
Furniture Manufacturers
Retailers
Auditorium Seating
Break-out Seating and Chairs
Chairs
Chairs: Boardroom
Chairs: Office
CPU Trolleys
Desk: Tidies
Desks: Computer
Desks: Office
Desks: Reception
Display Cabinets
Monitor Platforms
Noticeboards
Screens
Seats
Seats: Adjustable
Seats: Office
Seats: Stadium
Signs
Stadium Seating
Stools: Bar
Storage: Book Cases
Storage: CD/DVD
Storage: File
Storage: Filing Cabinets
Storage: Shelving Systems
Storage: Storage Walls
Tables: Boardroom
Tables: Folding
Tables: Office
Work Stations
Garden/
Outdoor
Chairs
Loungers
Tables
Kitchens
Cabinets
Custom
Kitchen Units
Sinks
Tables
White Goods
Living/Dining
Armchairs
Bookcases
Cabinets: Display
Cabinets: Music units
Cabinets: Storage
Cabinets: TV/Media
CD/DVD Storage
Coffee Tables
Dining Chairs
Dining Tables
Dressers
Footstools
Nested Tables
Occasional Tables
Recliners
Sideboards
Sofa Beds
Sofas
www.fira.co.uk
Classified
Index
MATERIALS &
COMPONENTS INDEX:
Accessories
Actions and
Mechanisms
Adhesive
Board Materials
and Timber
Ceiling, Flooring
and Partitions
Components
Cushion Fillings
Decorative Elements
Fabrics and Textiles
Finishes and Coatings
Fixtures, Fasteners
and Fittings
Floors and Flooring
Plastics
Upholstery and
Components
SERVICES INDEX:
Bathrooms Design
Carpet Fitting
Consultancy
Custom Made
Furniture
Customised Office
Solutions
62
Designers
Education and Training
Fabric Treatment
Facilities Management
Factory Production
Runs
Flame Retardant
Treatment
Foam Conversion
Hospitality
Joinery
Kitchen Design
Lighting
Management Services
Office Installation
Office Planning
Other
Packaging
Project Management
Refurbishment
Removals
Shopfitting
Testing
Textile Design
Turnkey Furnishing
Upholstery
www.fira.co.uk
Classified
Furniture
Bathrooms
Baths
T: 01535 613830
T: 01952 243999
Cabinets
T: 01308 456684
T: 01535 613830
T: 01903 755321
JTC Furniture Group
T: 01382 833832
Whinbank Park
Whinbank Road
Newton Aycliffe
United Kingdom
T: 01325 308444
W: www.msfl.uk.com
T: 0141 883 8741
T: 01226 446000
T: 08700 600555
63
Sinks
T: 01226 446000
Bedroom
and Beds
Air Beds
T: 00 91 7104235968
T: 0118 977 2032
Bedframes
Bedside Tables
T: 01308 456684
T: 01244 659012
T: 01727 872525
T: 01926 843437
Bunk Beds
T: 00 61 363266155
T: 01244 659012
T: 0121 565 6750
Bednest Limited
T: 07940 874930
T: 01244 659012
T: 01299 828888
Cots
Bednest Limited
T: 07940 874930
Dorel UK Limited
T: 020 8236 0707
Custom
Divans
JTC Furniture Group
T: 01382 833832
T: 0141 883 8741
T: 0141 429 1124
T: 00 353 14192939
Multibends Ltd
Midhurst Road
Liphook
Hampshire GU30 7EU
United Kingdom
T: 01428 724477
Steinhoff UK Beds
T: 01684 855507
Vi-Spring Limited
T: 01752 366311
Fittings
Blum UK Limited
T: 01908 285700
T: 024 7658 5770
Sanitary Ware
T: 01535 613830
T: 01226 446000
Showers
T: 01535 613830
JTC Furniture Group
T: 01382 833832
T: 01952 243999
The Furniture Barn
T: 01858 466646
T: 0118 977 2032
Dan Foam Aps
T: 00 45 63434345
T: 0121 565 6750
Interwood Limited
T: 00 84 87220676
T: 01622 685750
T: 01926 843437
T: 01223 896100
Steinhoff UK Beds
T: 01684 855507
Drawers
Blum UK Limited
T: 01908 285700
T: 01244 659012
T: 01926 843437
T: 024 7658 5770
T: 0870 060 0555
www.fira.co.uk
Classified
Furniture
Electric Adjustable Beds
T: 00 353 14192939
Folding Beds
T: 0118 977 2032
Futons
Dan Foam Aps
T: 00 45 63434345
Headboards
Dan Foam Aps
T: 00 45 63434345
T: 0121 622 6620
Multibends Ltd
Midhurst Road
Liphook
Hampshire GU30 7EU
United Kingdom
T: 01428 724477
PK Mulyo
T: 029 832 1468/029 832 3866
Sovereign
T: 01924 437474
Steinhoff UK Beds
T: 01684 855507
Vi-Spring Limited
T: 01752 366311
Hospital Beds
Dan Foam Aps
T: 00 45 63434345
T: 00 91 2267962473
T: 00 353 14192939
Manual Adjustable Beds
JCM Seating Solutions Limited
T: 01733 405830
Mattresses
Dan Foam Aps
T: 00 45 63434345
Dorel UK Limited
T: 020 8236 0707
General Traders Limited
T: 020 8209 0108
T: 00 353 14192939
Multibends Ltd
Midhurst Road
Liphook
Hampshire GU30 7EU
United Kingdom
T: 01428 724477
T: 0845 055 6406
64
Rompa Limited
T: 01246 211777
Steinhoff UK Beds
T: 01684 855507
The Furniture Barn
T: 01858 466646
T: 0118 977 2032
Vi-Spring Limited
T: 01752 366311
T: 01234 213121
T: 00 353 46 9280200
Education
and Healthcare
Desks: School
Sofa Beds
Dorel UK Limited
T: 020 8236 0707
T: 0121 622 6620
T: 00 353 14192939
Knightsbridge Furniture Productions
T: 01274 731442
Wardrobes
T: 01308 456684
Carleton Furniture Group Limited
T: 01977 700770
Dorel UK Limited
T: 020 8236 0707
T: 01244 659012
Fitzsimons Fitted Kitchens Limited
T: 00 353 469481100
T: 00 91 2267962473
T: 01430 861229
Interwood Limited
T: 00 84 87220676
John Lewis Plc
T: 020 7828 1000
T: 01926 843437
T: 01937 842394
T: 0870 060 0555
Water Beds
Rompa Limited
T: 01246 211777
T: 01525 379909
Eme Furniture
T: 01659 50404
T: 00 91 2267962473
T: 01246 260123
Mogo Direct Limited
T: 0845 644 7955
T: 01869 320320
T: 01325 308444
T: 01260 298321
T: 01908 317766
Spicers Furniture
T: 01223 499610
Steltube Ltd
T: 01621 857273
Therefore Limited, Product Design Consultants
T: 020 7927 9940
T: 01536 273427
Titan Furniture Uk Limited
T: 0845 130 8022
T: 01299 828888
Nursery Furniture
Bednest Limited
T: 07940 874930
Dorel UK Limited
T: 020 8236 0707
T: 01733 405830
If you wish to advertise in the
2010-2011 edition please contact
our sales team on:
0121 608 2300
www.fira.co.uk
Classified
Furniture
John Lewis Plc
T: 020 7828 1000
Millouse Manufacturing Design Ltd
T: 01526 354404
65
T: 0845 130 8022
T: 01299 828888
Harnser Limited
T: 01508 532266
Stools: School
Gopak Limited
T: 01303 265751
T: 01246 260123
T: 01869 320320
T: 01908 317766
Steltube Ltd
T: 01621 857273
Furniture
General
T: 0151 523 6303
Herman Miller Ltd
T: 0845 226 7201
Contract Furnishing
T: 01422 376000
T: 01656 661061
BUK Limited
T: 01284 811666
T: 020 8894 9231
T: 01977 700770
T: 0141 429 1124
Rompa Limited
T: 01246 211777
Seats: School
Eme Furniture
T: 01659 50404
Gopak Limited
T: 01303 265751
T: 01733 405830
T: 01246 260123
Komac Limited
T: 01384 481396
Mogo Direct Limited
T: 0845 644 7955
T: 01869 320320
T: 01260 298321
T: 01908 317766
Steltube Ltd
T: 01621 857273
T: 020 7927 9940
Eme Furniture
T: 01659 50404
T: 07923 572995
T: 020 7608 0990
Evertaut Limited
T: 01254 297880
Foreign and Commonwealth Office
T: 020 7008 1500
T: 0121 622 6620
Designed by openboxpublishing.co.uk
www.fira.co.uk
Classified
Furniture
15-18 Maxwell Road
Woodston Industrial Estate
Peterborough
Cambridgeshire PE2 7HU
United Kingdom
T: 01733 405830
W: www.jcmseating.co.uk
JTC Furniture Group
T: 01382 833832
Kab Seating Limited
T: 01604 641522
Kesterport Limited
T: 01932 573600
T: 020 7631 1335
T: 01274 731442
T: 01709 531931
Maher Reynolds Furniture Limited
T: 0121 602 6942
Mesh Office Seating UK
T: 0845 652 0693
Mogo Direct Limited
T: 0845 644 7955
T: 01937 842394
T: 01623 750005
Rompa Limited
T: 01246 211777
Selva AG -SpA
T: 00 39 0471240204
66
Topline Contract Furniture
Garretts Lane
Cradley Heath
West Midlands B64 5RE
United Kingdom
T: 0121 5617810
W: www.top-linefurniture.co.uk
T: 0117 953 2000
Wagstaff Bros Limited
t/a Wagstaff Interiors Group
T: 020 8432 1000
T: 0141 429 1124
T: 020 7608 0990
T: 01244 659012
Habitat UK Limited
T: 020 7614 5500
T: 01752 788333
T: 01623 750005
Saxen Limited
T: 0845 652 0454
Selva AG -SpA
T: 00 39 0471240204
T: 01443 237732
T: 00 91 7104235968
The Furniture Barn
T: 01858 466646
Garden/
Outdoor
Chairs
T: 01422 376000
John Lewis Plc
T: 020 7828 1000
Loungers
T: 01299 828888
T: 00 96 824610800
Furniture Manufacturers
T: 00 91 7104235968
Status Seating & Form Seating Ltd
T: 01494 686549
T: 01536 273427
T: 01476 574401
DFS Trading Ltd
T: 01302 330365
Screenbase House
Reith Way
West Portway
Andover
Hampshire SP10 3TY
United Kingdom
T: 01264 332166
Retailers
BrightHouse
T: 01923 488200
BUK Limited
T: 01284 811666
T: 00 353 46 9280200
Tables
T: 01422 376000
Kitchens
Cabinets
T: 01308 456684
T: 01902 864685
T: 01903 755321
T: 00 353 469481100
Formica Limited
T: 0191 259 2648
JTC Furniture Group
T: 01382 833832
www.fira.co.uk
Classified
Furniture
T: 01937 842394
Panorama Furniture Mart Limited
T: 0151 260 7749
T: 0141 883 8741
Richmond Cabinet Company Limited
T: 0161 367 8076
T: 01924 431300
T: 01952 243999
T: 01443 237732
T: 00 91 7104235968
T: 01924 412278
T: 01226 446000
T: 01536 273427
T: 024 7658 5770
Custom
T: 01902 864685
Cooper & Mills
Unit 18, Gaza Trading Estate
Scabharbour Road
Hildenborough
Tonbridge
Kent TN11 8PL
United Kingdom
T: 01732 452 059
W: www.cooper.mills.co.uk
Formica Limited
T: 0191 259 2648
JTC Furniture Group
T: 01382 833832
T: 01325 308444
T: 0151 260 7749
T: 0141 883 8741
T: 01924 431300
T: 01443 237732
Kitchen Units
T: 01977 700770
T: 01902 864685
T: 01903 755321
Formica Limited
T: 0191 259 2648
JTC Furniture Group
T: 01382 833832
T: 01937 842394
67
Newco Products
T: 020 8534 1497
White Goods
T: 01903 755321
Foreign and Commonwealth Office
T: 020 7008 1500
T: 0151 260 7749
T: 01226 446000
Living/
Dining
Armchairs
KITCHENS:
Modern designs to suit all customers requirements. The robust
features and standards meet with the approval of local authorities,
housing associations and social landlords.
UPVC WINDOWS & DOORS:
Manufactured from high quality upvc profiles using cutting edge
technology, our windows and doors offer the high standard you
would expect from a kite marked product.
COMPOSITE WINDOWS & DOORS:
Aluminium clad timber windows, uPVC clad timber windows in
Tilt ‘N’ Turn, casement styles with matching doorsets.
INSTALLATION SERVICE:
A full installation service is offered on all our products.
Bridge Road Depot, Abbey Road,
Stratford, London E15 3LX
T: 020 8534 1497 Fax: 020 8555 3927
T: 01422 376000
Rompa Limited
T: 01246 211777
Roset (UK) Limited
T: 01494 545910
Selva AG -SpA
T: 00 39 0471240204
T: 00 353 46 9280200
Bookcases
Chelsom Limited
T: 01253 831450
PK Mulyo
T: 029 832 1468/029 832 3866
Selva AG -SpA
T: 00 39 0471240204
Cabinets: Display
T: 0870 060 0555
T: 0151 260 7749
Richmond Cabinet Company Limited
T: 0161 367 8076
T: 01924 431300
T: 01952 243999
T: 01443 237732
T: 00 91 7104235968
T: 01924 412278
Sinks
T: 01903 755321
T: 0151 260 7749
T: 01226 446000
Tables
BUK Limited
T: 01284 811666
Cabinets: Music Units
T: 020 7927 9940
Cabinets: Storage
Interwood Limited
T: 00 84 87220676
PK Mulyo
T: 029 832 1468/029 832 3866
Roset (UK) Limited
T: 01494 545910
Cabinets: TV/Media
T: 01223 896100
CD/DVD Storage
T: 01727 872525
Coffee Tables
Chelsom Limited
T: 01253 831450
T: 01727 872525
Kesterport Limited
T: 01932 573600
www.fira.co.uk
Classified
Furniture
T: 01223 896100
PK Mulyo
T: 029 832 1468/029 832 3866
Dining Chairs
T: 01422 376000
T: 0151 523 6303
T: 0121 565 6750
Interwood Limited
T: 00 84 87220676
T: 0121 622 6620
Kesterport Limited
T: 01932 573600
T: 01274 731442
T: 01622 685750
T: 01223 896100
T: 01388 816109
Roset (UK) Limited
T: 01494 545910
Selva AG -SpA
T: 00 39 0471240204
The Furniture Barn
T: 01858 466646
T: 0870 060 0555
Dining Tables
T: 01422 376000
T: 01977 700770
Chelsom Limited
T: 01253 831450
Gopak Limited
T: 01303 265751
T: 01727 872525
T: 0151 523 6303
T: 0121 565 6750
Interwood Limited
T: 00 84 87220676
John Lewis Plc
T: 020 7828 1000
Kesterport Limited
T: 01932 573600
T: 01622 685750
T: 01223 896100
T: 01388 816109
Roset (UK) Limited
T: 01494 545910
Selva AG -SpA
T: 00 39 0471240204
The Furniture Barn
T: 01858 466646
T: 0870 060 0555
68
Dressers
PK Mulyo
T: 029 832 1468/029 832 3866
Footstools
T: 00 39 0835303345
Nested Tables
T: 020 7631 1335
Occasional Tables
Chelsom Limited
T: 01253 831450
T: 01727 872525
T: 0121 565 6750
T: 020 7631 1335
T: 01926 843437
T: 01223 896100
PK Mulyo
T: 029 832 1468/029 832 3866
Recliners
Global Furniture Alliance Limited
T: 01291 426980
T: 01733 405830
T: 01622 685750
T: 00 39 0835303345
Sideboards
T: 01308 456684
Interwood Limited
T: 00 84 87220676
T: 01926 843437
Sofa Beds
T: 00 39 0835303345
Roset (UK) Limited
T: 01494 545910
Sofas
Global Furniture Alliance Limited
T: 01291 426980
T: 0121 565 6750
T: 0121 622 6620
John Lewis Plc
T: 020 7828 1000
Kesterport Limited
T: 01932 573600
T: 01274 731442
T: 01622 685750
T: 0121 602 6942
T: 00 39 0835303345
T: 01388 816109
Rompa Limited
T: 01246 211777
Roset (UK) Limited
T: 01494 545910
T: 01234 213121
T: 00 353 46 9280200
Office and
Commercial
Auditorium Seating
Evertaut Limited
T: 01254 297880
Mogo Direct Limited
T: 0845 644 7955
T: 01260 298321
T: 01908 317766
Break-out Seating and Chairs
T: 020 8894 9231
Eme Furniture
T: 01659 50404
Emergent Crown Contract Office Furniture Ltd
T: 01422 349119
Gopak Limited
T: 01303 265751
T: 01752 788333
Kesterport Limited
T: 01932 573600
T: 01753 681860
T: 020 7631 1335
T: 01274 731442
Komac Limited
T: 01384 481396
T: 0121 602 6942
OCee Design Ltd
T: 01604 674674
RH-Form (UK) Branch
T: 020 8683 9930
Teknion UK Limited
T: 020 7490 2101
TRACT
McKay Trading Estate
London Road
Bicester
Oxford OX262 6BZ
United Kingdom
T: 01869 326300
W: www.tract.co.uk
www.fira.co.uk
Classified
Furniture
T: 0117 953 2000
T: 020 8432 1000
69
Furnital Ltd
T: 01933 400084
Chairs
RH-Form (UK) Branch
T: 020 8683 9930
T: 01494 686549
T: 0845 130 8022
Australasian Furnishing Research & Development
T: 00 61 363266155
T: 01656 661061
BUK Limited
T: 01284 811666
T: 0117 953 2000
T: 0118 977 2032
Chairs: Boardroom
T: 020 8894 9231
T: 01977 700770
T: 01925 715300
Eme Furniture
T: 01659 50404
Evertaut Limited
T: 01254 297880
ADVERTISE:
0121 608 2300
T: 0151 523 6303
Komac Limited
T: 01384 481396
T: 0121 602 6942
Mesh Office Seating Uk
T: 0845 652 0693
Mogo Direct Limited
T: 0845 644 7955
Morgan Contract Furniture Plc
Clovelly Road
Southbourne
Nr Emsworth
Hampshire PO10 8PQ
United Kingdom
T: 01243 371111
W: www.morganfurniture.co.uk
T: 01869 320320
T: 01388 816109
OCee Design Ltd
T: 01604 674674
T: 01202 850550
T: 01525 376181
T: 00 353 14599299
Hands Of Wycombe
T: 01494 524222
John Lewis Plc
T: 020 7828 1000
Komac Limited
T: 01384 481396
T: 0845 652 0693
OCee Design Ltd
T: 01604 674674
T: 01525 376181
RH-Form (UK) Branch
T: 020 8683 9930
TRACT
London Road
Bicester
Oxford OX262 6BZ
United Kingdom
T: 01869 326300
W: www.tract.co.uk
T: 0117 953 2000
Chairs: Office
T: 00 353 14599299
T: 01656 661061
T: 01422 349119
Evertaut Limited
T: 01254 297880
T: 00 91 2267962473
www.fira.co.uk
Classified
Furniture
T: 0845 226 7201
Kab Seating Limited
T: 01604 641522
T: 01753 681860
T: 01246 260123
Komac Limited
T: 01384 481396
T: 01293 592500
T: 0800 169 5151
T: 0845 652 0693
T: 01202 850550
T: 01525 376181
RH-Form (UK) Branch
T: 020 8683 9930
Saxen Limited
T: 0845 652 0454
T: 0161 761 6889
Spicers Furniture
T: 01223 499610
T: 01494 686549
Teknion UK Limited
T: 020 7490 2101
TRACT
London Road
Bicester
Oxford OX262 6BZ
United Kingdom
T: 01869 326300
W: www.tract.co.uk
T: 0117 953 2000
T: 020 8432 1000
CPU Trolleys
70
Desks: Computer
T: 01243 828921
Icon Office Furniture Ltd
Bradbury Drive
Springwood Industiral Estate
Braintree
Essex CM7 2SD
United Kingdom
T: 01582 678800
W: www.iconofl.co.uk
T: 01753 681860
T: 01246 260123
T: 01293 592500
Lee and Plumpton Limited
T: 01953 453830
T: 01869 320320
Saxen Limited
T: 0845 652 0454
SBFI Limited
T: 01273 513527
Spicers Furniture
T: 01223 499610
Desks: Office
T: 01656 661061
City Desk Manufacturing Limited
T: 01274 852114
T: 0141 419 0437
T: 01525 379909
T: 01925 715300
59 Pellon Lane
Halifax
West Yorkshire HX1 5BE
United Kingdom
T: 01422 349 119
T: 01243 828921
CMD Limited (formerly DPG/Formfittings)
T: 01709 829511
SBFI Limited
T: 01273 513527
Desk: Tidies
T: 01709 829511
If you wish to
advertise in the
next edition please
contact our sales
team on:
0121 608 2300
Fray Design Limited
T: 01756 704040
Hands Of Wycombe
T: 01494 524222
Harnser Limited
T: 01508 532266
T: 0800 169 5151
T: 01709 531931
T: 01388 816109
T: 01202 850550
T: 01525 376181
Saxen Limited
T: 0845 652 0454
SBFI Limited
T: 01273 513527
www.fira.co.uk
Classified
Furniture
T: 0161 761 6889
Spicers Furniture
T: 01223 499610
T: 01494 686549
Teknion UK Limited
T: 020 7490 2101
T: 020 8432 1000
Desks: Reception
71
T: 01430 861229
T: 01293 592500
T: 01709 531931
T: 01449 612145
T: 0121 622 6620
Seats
Boss Design
T: 01384 455570
T: 01797 224074
T: 01274 852114
T: 0141 419 0437
T: 01525 379909
Fray Design Limited
T: 01756 704040
Hands Of Wycombe
T: 01494 524222
Harnser Limited
T: 01508 532266
T: 01430 861229
T: 01325 308444
SBFI Limited
T: 01273 513527
T: 0161 761 6889
Steltube Ltd
T: 01621 857273
Display Cabinets
T: 01797 224074
Monitor Platforms
T: 01709 829511
Noticeboards
Gopak Limited
T: 01303 265751
T: 01449 612145
Screens
T: 00 353 14599299
T: 01797 224074
T: 0141 419 0437
T: 01925 715300
T: 020 8894 9231
Evertaut Limited
T: 01254 297880
T: 0845 226 7201
Service
Technicians
Experts in complaint resolution – for
retailers, suppliers and manufacturers.
• Nationwide technicians trained in all
types of furniture
• Analysis of statistics to view online
• Continuous improvement for
complaint reduction
Backed by FIRA Independence
Providing unbiased complaint
validation and client brand protection,
leaving you to concentrate on your
core business.
FIRA Customer Services:
0845 130 5533
http://www.servicetechnicians.co.uk
or email [email protected]
Kab Seating Limited
T: 01604 641522
T: 020 7631 1335
T: 01274 731442
T: 01388 816109
OCee Design Ltd
T: 01604 674674
T: 0845 130 8022
TRACT
London Road
Bicester
Oxford OX262 6BZ
United Kingdom
T: 01869 326300
W: www.tract.co.uk
Open Box. Design for you.
www.fira.co.uk
Classified
Furniture
Vector Seating
T: 0117 953 2000
72
T: 01494 686549
TRACT
London Road
Bicester
Oxford OX262 6BZ
United Kingdom
T: 01869 326300
W: www.tract.co.uk
Seats: Stadium
T: 01908 317766
Signs
T: 01449 612145
T: 01234 213121
Seats: Adjustable
Kab Seating Limited
T: 01604 641522
T: 01753 681860
OCee Design Ltd
T: 01604 674674
T: 01525 376181
RH-Form (UK) Branch
T: 020 8683 9930
Spicers Furniture
T: 01223 499610
TRACT
London Road
Bicester
Oxford OX262 6BZ
United Kingdom
T: 01869 326300
W: www.tract.co.uk
Seats: Office
T: 00 353 14599299
Kab Seating Limited
T: 01604 641522
Komac Limited
T: 01384 481396
T: 0845 652 0693
OCee Design Ltd
T: 01604 674674
T: 01202 850550
T: 01525 376181
RH-Form (UK) Branch
T: 020 8683 9930
Saxen Limited
T: 0845 652 0454
T: 0161 761 6889
Spicers Furniture
T: 01223 499610
Stadium Seating
Evertaut Limited
T: 01254 297880
T: 01260 298321
T: 01908 317766
Stools: Bar
BUK Limited
T: 01284 811666
Hafele UK Limited
T: 01788 548608
T: 020 7631 1335
T: 0121 602 6942
Storage: Book Cases
T: 01925 715300
Eme Furniture
T: 01659 50404
T: 01422 349119
Harnser Limited
T: 01508 532266
T: 01246 260123
Steltube Ltd
T: 01621 857273
Storage: CD/DVD
T: 01376 505020
Storage: File
T: 0141 419 0437
T: 01422 349119
T: 01709 531931
T: 01376 505020
Storage: Filing Cabinets
T: 00 353 14599299
Australasian Furnishing Research & Development
T: 00 61 363266155
T: 01656 661061
T: 01274 852114
T: 00 91 2267962473
T: 0845 226 7201
T: 01293 592500
T: 01376 505020
Teknion UK Limited
T: 020 7490 2101
Storage: Shelving Systems
T: 00 353 14599299
T: 01727 872525
T: 0800 169 5151
T: 01376 505020
T: 01299 828888
Storage: Storage Walls
T: 01925 715300
Hands of Wycombe
T: 01494 524222
T: 01293 592500
T: 0800 169 5151
T: 01260 298321
T: 01536 273427
Tables: Boardroom
T: 020 8894 9231
T: 01797 224074
T: 01274 852114
T: 0141 419 0437
T: 01525 379909
T: 01243 828921
Fray Design Limited
T: 01756 704040
Hands of Wycombe
T: 01494 524222
T: 01430 861229
T: 0800 169 5151
T: 0161 761 6889
www.fira.co.uk
Classified
Furniture
Teknion UK Limited
T: 020 7490 2101
T: 020 8432 1000
Tables: Folding
T: 020 8894 9231
T: 01243 828921
Fray Design Limited
T: 01756 704040
Gopak Limited
T: 01303 265751
Hands Of Wycombe
T: 01494 524222
T: 0800 169 5151
Mogo Direct Limited
T: 0845 644 7955
T: 01869 320320
T: 01449 612145
T: 01494 686549
Steltube Ltd
T: 01621 857273
TRACT
London Road
Bicester
Oxford OX262 6BZ
United Kingdom
T: 01869 326300
W: www.tract.co.uk
T: 0118 977 2032
Tables: Office
T: 01656 661061
T: 01274 852114
T: 01925 715300
T: 01422 349119
T: 01243 828921
Fray Design Limited
T: 01756 704040
Harnser Limited
T: 01508 532266
T: 01430 861229
T: 01753 681860
T: 01202 850550
SBFI Limited
T: 01273 513527
73
TRACT
London Road
Bicester
Oxford OX262 6BZ
United Kingdom
T: 01869 326300
W: www.tract.co.uk
Work Stations
T: 00 61 363266155
T: 01977 700770
T: 01274 852114
T: 0141 419 0437
T: 01525 379909
T: 01243 828921
Fray Design Limited
T: 01756 704040
T: 00 91 2267962473
T: 01430 861229
T: 0845 226 7201
Kab Seating Limited
T: 01604 641522
T: 01753 681860
T: 01293 592500
T: 01709 531931
T: 01202 850550
Saxen Limited
T: 0845 652 0454
SBFI Limited
T: 01273 513527
T: 0161 761 6889
Teknion UK Limited
T: 020 7490 2101
T: 020 7927 9940
T: 01536 273427
T: 020 8432 1000
How can
FIRA help
you?
FIRA’s
wide-ranging
commercial
services for
the furniture
industry:
-Testing
-Service Technicians
-The Furniture
Ombudsman
-Consultancy
-Sustainability
-Technical Information
-Furniture
Buying Guides
www.fira.co.uk
Search for
furniture suppliers on:
www.fira.co.uk
www.fira.co.uk
Classified
74
Accessories
T: 01604 761111
Hafele UK Limited
T: 01788 548608
The Furniture Barn
T: 01858 466646
Actions and
Mechanisms
T: 01604 761111
Blum UK Limited
T: 01908 285700
T: 01792 588553
Henkel
Technologies House
Wood Lane End
Hemel Hempstead
Heretfordshire HP2 4RQ
United Kingdom
T: 01422 278236
W: www.henkel.com
T: 00 603 33428625
Sovereign Chemicals
Park Road
Barrow-in-Furness
Cumbria LA14 4EQ
United Kingdom
T: 01229 870800
W: www.sovchem.co.uk
Coillte Panel Products UK Limited
Persimmon House
Anchor Boulevard
Dartford
Kent DA2 6QH
United Kingdom
T: 01322 424900
W: www.coillte.com
Geaves & Partners
T: 01245 329922
T: 01625 660410
T: 01449 612145
T: 00 91 7104235968
Timbmet
T: 01865 862223
Board
Materials and
Timber
T: 01621 815551
Ceiling,
Flooring and
Partitions
T: 01308 456684
Bushboard
T: 01933 232200
Geaves & Partners
T: 01245 329922
Components
T: 01604 761111
Adhesive
Bostik Limited
T: 01785 272727
Hafele UK Limited
T: 01788 548608
For information
about how we can
help visit our website
www.fira.co.uk
www.fira.co.uk
Classified
75
BHK (UK) Limited
T: 0191 518 0451
Interfoam Ltd
T: 01234 855355
Fabrics and
Textiles
T: 00 49 238187850
T: 01924 496571
Kayfoam Woolfson Limited
t/a Kaymed
T: 00 353 14192939
Transfoam Ltd
Cape Industrial Estate
Coal Industrial Estate
Coal Hill Lane
Farsley
Leeds LS28 5NA
United Kingdom
T: 0113 256 6390
W: www.transfoamltd.co.uk
T: 01234 213121
T: 00 353 46 9280200
Geaves & Partners
T: 01245 329922
Hafele UK Limited
T: 01788 548608
T: 01625 660410
Salice UK Limited
T: 01480 413831
T: 024 7658 5770
Cushion
Fillings
T: 00 49 238187850
T: 01773 607161
Decorative
Elements
BHK (UK) Limited
T: 0191 518 0451
Geaves & Partners
T: 01245 329922
Hafele UK Limited
T: 01788 548608
T: 01325 308444
T: 01625 660410
T: 01623 750005
T: 01476 574401
Open Box. Open minds.
T: 01623 750005
T: 01476 574401
www.fira.co.uk
Classified
76
Finishes and
Coatings
Hafele UK Limited
T: 01788 548608
Salice UK Limited
T: 01480 413831
T: 024 7658 5770
Floors and
Flooring
Arch Coatings UK
T: 01977 673363
BHK (UK) Limited
T: 0191 518 0451
Timbmet
T: 01865 862223
Plastics
T: 01773 607161
T: 01625 660410
T: 01952 243999
Upholstery and
Components
Avocet Dye and Chemicals Company Limited
T: 01484 401221
T: 01502 711211
Morrells
T: 08705 606162
Australasian Furnishing Research
& Development Institute (Furntech - AFRDI)
T: 00 61 363266155
Avocet Dye and Chemicals Company Limited
T: 01484 401221
T: 01752 788333
T: 01623 750005
T: 01234 213121
Open
Box.
T: 00 353 46 9280200
Fixtures,
Fastenings
and Fittings
Media &
Communications.
Blum UK Limited
T: 01908 285700
To advertise next
year please call:
0121 608 2300
Linak - UK Ltd
Actuartion House
Crystal Drive
Sandwell Business Park
Smethwick
West Midlands BB66 1RJ
United Kingdom
T: 0121 544 2552
W: www.linak.co.uk
/Product Brochures
/Graphic Design
/Web Site Design
/Print-handling
/Corporate Identity
/Newsletters
Want to know more about
how we can help?
Call 0121 608 2300
www.fira.co.uk
Classified
Services
77
Bathrooms
Design
Customised
Office
Solutions
T: 01902 864685
Carpet Fitting
T: 0141 429 1124
Designers
Consultancy
T: 07923 572995
T: 020 7927 9940
Custom Made
Furniture
T: 01797 224074
Chelsom Limited
T: 01253 831450
T: 01525 379909
T: 0151 523 6303
T: 01733 405830
T: 0141 883 8741
T: 00 96 824610800
Harnser Limited
T: 01508 532266
T: 00 96 824610800
Department of Finance and Personnel (NI)
T: 028 9051 8365
T: 01752 788333
T: 0121 602 6942
T: 020 7927 9940
T: 01536 273427
Education
and Training
Fabric
Treatment
T: 01502 711211
Facilities
Management
T: 07923 572995
Factory
Production
Runs
T: 01752 788333
Flame
Retardant
Treatment
Arch Coatings UK
T: 01977 673363
www.fira.co.uko
www.fira.co.uk
Classified
Services
Gosford Road
Beccles
Suffolk NR34 9QP
United Kingdom
T: 01502 711211
W: www.fabricflare.co.uk
Foam
Conversion
78
Kitchen
Design
Blum UK Limited
T: 01908 285700
T: 01902 864685
T: 01903 755321
T: 00 353 469481100
Formica Limited
T: 0191 259 2648
T: 01937 842394
T: 0151 260 7749
T: 01924 431300
T: 01443 237732
T: 01924 412278
Other
T: 028 9051 8365
Leeds Metropolitan University
T: 0113 283 2600
T: 0845 055 6406
Packaging
C S Manufacturing
13-14 Feeder Road
Bristol BS2 0SB
T: 0117 977 3388
Project
Management
Lighting
T: 07923 572995
Steinhoff UK Beds
T: 01684 855507
Chelsom Limited
T: 01253 831450
Refurbishment
Hospitality
Management
Services
BUK Limited
T: 01284 811666
T: 020 8894 9231
T: 028 9051 8365
T: 07923 572995
Office
Installation
Joinery
Geaves & Partners
T: 01245 329922
T: 00 96 824610800
To advertise next
year please call:
T: 0845 226 7201
T: 01709 531931
Office
Planning
T: 028 9051 8365
T: 0845 226 7201
0121 608 2300
T: 01902 864685
T: 07923 572995
T: 00 96 824610800
Removals
T: 028 9051 8365
Open
Box.
/Product Brochures
/Graphic Design
/Web Site Design
/Corporate Identity
/Newsletters
Want to know more about
how we can help?
Call 0121 608 2300
www.fira.co.uk
Classified
Services
Shopfitting
79
Springvale Leisure Ltd
T: 0115 944 3666
T: 01797 224074
Geaves & Partners
T: 01245 329922
T: 01752 788333
T: 01325 308444
T: 0141 883 8741
Open
Box.
Media &
Communications
Testing
Open Box provides
a full range of
services that will
take your idea for
any media project,
and turn it into a
highly polished,
professional and
successful solution
in the marketplace.
Australasian Furnishing Research
& Development Institute (Furntech - AFRDI)
T: 00 61 363266155
Textile Design
T: 01924 496571
Turnkey
Furnishing
T: 0141 429 1124
T: 01299 828888
T: 00 96 824610800
Upholstery
Service
Technicians
Experts in complaint resolution – for
retailers, suppliers and manufacturers.
• Nationwide technicians trained in all
types of furniture
• Analysis of statistics to view online
• Continuous improvement for
complaint reduction
T: 0141 429 1124
T: 0151 523 6303
T: 0121 622 6620
Backed by FIRA Independence
Providing unbiased complaint
validation and client brand protection,
leaving you to concentrate on your
core business.
FIRA Customer Services:
0845 130 5533
http://www.servicetechnicians.co.uk
or email [email protected]
Perhaps you have
a concept for a
project but really
want to leave
the headache to
someone else
- we specialise
in pain relief and
can take the
whole problem
off your hands (or
out of your head)
to produce an
effective solution,
on target, on
schedule and
within budget.
www.
openboxpublishing.
co.uk
www.fira.co.uk
Index
Services
80
Advertisers
Index
AaAa
A T Cronin Ltd
ABC Desks Ltd
Advansa Marketing Alexander Cleghorn Limited
Arbor Trading
Arch Coating UK Ltd
Artco - Bell Corporation DdDd
79
64
08
74
63
28/76
38
BbBb
Bailey of Bristol
26
Becker Acroma Ltd
28
BHK (UK) Ltd
75
BLP Furniture Components Ltd
26
Blum UK Ltd
Inside Front Cover
Boss Design
71
BUK Ltd
69/78
78
Bush Board
48/74
Bute Fabrics Ltd
75
71
Outside Back Cover
66
77
EeEe
Elite Bedding Company Ltd
Emergent Crown
Euroflam Ltd
Eurotek Office Furniture Ltd
Evans Textile Sales Ltd
65
70
28/77
70
75
FfFf
Fabric Flare Ltd
Furnital Ltd
78
48
26
48
74
67
Godrej & Boyce Manufacturing Co Ltd
75
JjJj
JCM Seating Solutions Ltd
JTC Furniture Group
71
66
66
KkKk
66
Lee and Plumpton Limited
Linak - UK Ltd
40/70
76
MmMm
83
HhHh
Hafele UK Ltd
Hardex
Harnser Ltd
Henkle Ltd
Herman Miller Ltd
Howdens Joinery Co Ltd
Humanscale
Interfoam Ltd
LlLl
32/78
69
GgGg
CcCc
C S Manufacturing
Chamois Eco-Kitchens
Chelsom Ltd
CMD Ltd
Coillte Panel Products
Cooper & Mills
Dealerward Ltd
Desklink UK Ltd
DFS Trading Ltd
Didac Ltd
IiIi
76
76
65
28/74
65
46
42
Mesh Office Seating
Millouse Manufacturing Design Ltd
Morgan Contract Furniture Plc
Morrells
Multibends Ltd
36
65
69
76
63/64
NnNn
Nelsons Label (Manchester) Ltd
Newco Products
32/76
67
PpPp
www.fira.co.uk
03/44/70
Classified
Services
81
RrRr
Rehau Ltd
38
SsSs
Sebel Furniture Ltd
Seminar Components (UK) Solk Furniture Health Care Ltd
Sonneborn & Rieck Ltd
Sovereign Chemicals
Sovereign
Space Right Europe
Springvale Leisure Ltd
58
74
04
34
74
48
44/66
791
TtTt
Timbmet
74
06
Top Line Contract Furniture
66
Top Rail Systems Ltd
26
Tough Furniture Ltd
40/60
TRACT
66/69/71/72/73
Transfoam Ltd
75
VvVv
Vector Seating
72
WwWw
Wagstaff Interiors Group
Wellman Internatinal Ltd
Whittaker Services Ltd
38
30
66
www.fira.co.uk
TURNING THE
TIDE FROM
COMPLAINTS
TO CUSTOMER
SATISFACTION.
FIRA Service
Technicians, the market
leading care and repair
service, offer a dedicated
specialist furniture care
and repair service that
extends across the UK
and Ireland.
Choosing FIRA Service
Technicians means hassle
free complaint handling
with high standards of
service and happier
customers. The service
allows you to focus on
your core business. It also
helps you to manage your
business more effectively
with valuable reports and
analytical insights.
FIRA Service Technicians
have been resolving
furniture complaints for
the industry for over a
decade and are the only
furniture care and repair
service that is backed
by the integrity and
independence of FIRA.
Over 50 leading furniture
retailers, manufacturers
and suppliers use the
independent and impartial
expertise of FIRA Service
Technicians to resolve
customer complaints.
Insurance claim
handling services are
now available using
the firmly established
infrastucture and skills of
FIRA Service Technicians.
The insurance industry
can benefit from the
comprehensive furniture
inspection, repair and
validation service.
We inspect and repair all
types of furniture including
upholstery (both fabric
and leather), cabinet, beds
and kitchen furniture.
www.servicetechnicians.co.uk/
Contact FIRA Service
Technicians now to turn
your furniture complaints
to customer satisfaction.
–
Tel: 0845 130 5533

leading furniture expertise

Transcription

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