Goverlan IT Remote Administration and

Goverlan Remote Administration Suite | Feature Overview
Goverlan Remote Administration Suite
IT Governance made easy
Get broad-scope, enterprise-level administration of your users &
machines along with industry standard encryption & security.
Empower your IT staff with instant access to real time information
and tools to address issues quickly, efficiently and dynamically.
www.goverlan.com
Goverlan at a glance
Designed with the high standard requirements of corporate IT, our products are chosen by IT support technicians
worldwide for their ease-of-use, global reach, and expandable feature set to get to the root of problems quickly,
dynamically and efficiently.
Goverlan v7
Remote Administration Suite
Goverlan
Administration
& Diagnostics
Goverlan
Scope Actions
Goverlan
Remote Control
WMIX v2
Domain
Administration
Live support of remote
users and their computers
Enterprise Wide Administration
Global Reporting / Detecting / Controlling
Remote
Control
Remote
Assistance
Agent-free
Remote
Administration
Remote
Remote
Monitoring Shadowing
Script
Generator
WQL Wizard
“I can go to a user by the user
name, see which machines they’re
logged into, and go directly into
remote control and admin tasks.
It’s the integration of Goverlan that
puts it ahead.”
-Frontier School Division
Goverlan Remote Administration Suite | Feature Overview
Reduce time-to-resolution
Get to the root of a problem quickly and resolve client issues more efficiently, with minimal or no end-user interaction.
zz Uses Windows Authentication, LDAP & WMI & proprietary technologies that allows technicians to be effective
immediately
zz Auto-detect logged-in workstations in real-time and instantly access remote control and extended troubleshooting &
management tools
zz Expand your IT reach with Goverlan Scope Actions which offers enterprise configuration management using a push
technology. Design complex automated tasks that can be run on-demand or on a schedule. Significantly reduce onsite
visits, saving travel costs and time
zz Save and share complex CLI commands & frequently-used actions/targets and re-run with a single click
Cost-effective licensing
zz Priced per operator, not per node. A single license authorizes an
operator to remote control an unlimited number of client machines.
zz One time cost. Licenses are perpetual. All updates and bug fixes for
the version purchased are free of charge.
“The primary factor for choosing
Goverlan was the price versus
features. We felt Goverlan
offered a tremendous amount of
capabilities for the costs involved.”
-South Dakota Bureau of IT
zz The Goverlan Central Server is included, at no additional charge.
zz Free, non-expiring e-mail technical support.
Effortless to deploy & maintain
zz No database back-end or Active Directory schema modification required
zz Speedy and effortless deployment. The Goverlan agents are very small &
stable (less than 5MB) and have been designed to have no impact on system
performance. The agents can be auto-installed/maintained by Goverlan or
pre-installed by you.
zz Seamless integration with Active Directory for quick & easy access to your
domain machines. Easily organize your end points by creating a hierarchy of
static containers, Active Directory containers or IP ranges in the Favorites area
“Goverlan’s agents are
reliable and installation is
so seamless that it can be
done in only seconds. With
Goverlan, we were installed
in minutes and using it in
meaningful ways within
hours. I didn’t have to read
through the manual at all”
-Pekin Hospital
www.goverlan.com
Time-saving Admin & Diagnostic Features
Goverlan Remote Administration Suite | Feature Overview
Enterprise Configuration Management
with Scope Actions
Use Goverlan’s Scope Actions when global infrastructure knowledge is required or when global configuration management is
critical. It uses a push technology to execute configured actions and reports, on-demand and in real time, against a pre-configured
scope of computer targets and Active Directory objects.
1
Define a scope
of users, computers or groups
2
Specify the actions
to apply to the scope
report
add printer
If ...
wake
install A
OS?
run batch
install B
install C
reboot
3
Run when needed
or schedule to run
2:30 AM
RUN
=fast,real-time results!
Key Features
• Extended library of admin tasks
which can be pushed directly to
target machines & AD objects
individually (via Custom Action)
or in a group (Scope Action)
• Deploy & share custom installer
packages & hot fixes remotely on
mass numbers of machines within
minutes.
• Save/Share customized sets of
frequently-used targets and
actions and mix & match these as
needed
• Manage the full set of Active
• Dispatch auto-generated WMI tasks
& queries (without scripting) on
target machines
• Generate granular reports on the
configuration, status and health of
your computers and users
Directory object attributes.
• Fulfill compliance requests and
create audit reports on-demand
www.goverlan.com
Remotely Monitor & Control
Powerful Remote Control made easy
The Goverlan Remote Control Solution product goes beyond standard offerings - it’s no longer just about remote control;
it’s about IT management through remote control.
“We really like the ability
to see multiple thumbnails
of all of our monitored
machines at once.”
-Pekin Hospital
Key Features
zz Integrates with Active Directory & IP scans for quick access to networked machines
zz Supports 4 Protocols: Goverlan RC, VNC, RDP, ICA and remote RDP and Citrix ICA Shadowing
zz Remotely monitor the screen activity and performance counters of a group of machines within a single view
zz Client operating modes: No notification (Stealth Mode) / Notification only / User Prompt and approval
zz Customize the image and text of the client side user interface with your corporate branding
zz Invite multiple admins to a client chat session
To learn more about this solution, please review the Product Overview document for this product.
http://www.goverlan.com/doc.cgi?id=Goverlan-Remote-Control-Software
Goverlan Remote Administration Suite | Feature Overview
Advanced Systems Management
Benefit from WMI, without complexity
Goverlan also includes the ability to access enterprise management information using WMIX, the first ever GUI based
implementation of the Common Information Model standard used by the Windows Management Instrumentation (WMI)
technology.
WMIX allows you to execute agent-less remote administration on your machines and generate Visual Basic scripts to extend
your IT reach. Effortlessly create GPO WMI filters using the WMIX Query Wizard.
To learn more about this solution, please review the Product Overview document for this product:
http://www.goverlan.com/doc.cgi?id=WMI-Enterprise-Desktop-Management
www.goverlan.com
Enterprise-Level Security & Flexibility
Configuration
zz Centrally configure and manage client side settings globally using a domain group policy or using the
Goverlan Central Serveri. Customize the image and text of the client side user interface with your corporate
branding
zz Easy firewall configuration. Goverlan uses a single TCP port for all communication and easy firewall
configuration. If Windows firewall is turned on, the Goverlan agents automatically configure it with an exception
Communication
zz Secure authentication. Every action performed via
Goverlan is done under the identity of the Goverlan
operator, and is authenticated and approved
through native Active Directory privileges
zz Encrypted communication. Every piece of data
transmitted over the network is encrypted using the
RSA RC4 protocol
PROCESSING
AUTHENTICATION
COMPRESSION
ENCRYPTION
Auditing
zz Central and secure auditing. Auditing
of remote control sessions can be
centrally and securely managed using
the Goverlan Central Server
Central Server
(optional)
Proprietary Log
Event Log
Centralized Log
(optional)
Email Notification
(optional)
i
The Goverlan Central Server allows you to centrally and securely configure and distribute settings.
Settings configured via the Goverlan Central Server can only be modified by a super-authority.
See: http://www.goverlan.com/doc.cgi?id=Goverlan-Central-Server-Overview
Goverlan Remote Administration Suite | Feature Overview
Product Comparison
Goverlan v7 Goverlan v7 Goverlan v7
Suite
Remote Control
WMIX
$699
$299
$89
No
No
No
Remote control
4
4
Remote control protocols supported (RDP, Citrix ICA, VNC, Goverlan proprietary protocol)
4
4
Multi-monitor support for data center and classroom management
4
4
Multi monitor layouts with customizable views
4
4
System and hardware information
4
Computer local accounts management
4
Software package management (install, repair, remove)
4
Advanced Task Manager
4
Remote Command Prompt
4
Active Directory integration
4
Active Directory object search
4
Active Directory & NT Domains account management
4
User password management
4
Logged in user and computer detection
Price per technician
Client node fee
Live Support and Administration of Users and Computers
4
limited
4
limited
limited
4
limited
4
Group chat
4
4
Instant messaging
4
4
Batch and Script dispatching
4
Registry management
4
limited
File system management
4
limited
Remote Run As
4
Remote Shutdown, Hibernate and Logoff Management
4
Wake On LAN
4
Printer management
4
Drive Maps management
4
4
limited
4
4
www.goverlan.com
Goverlan v7 Goverlan v7 Goverlan v7
Suite
Remote Control
WMIX
Price per technician
Client node fee
$699
$299
$89
No
No
No
Live Support and Administration of Users and Computers (continued)
Shared Resources management
4
Environment Variables management
4
Customizable and expandable features though Custom Actions
4
Advanced Desktop and User Management
Modify user account configuration settings globally
4
Modify computer configuration settings globally
4
Execute configurable tasks on computers globally
4
Explore the WMI repository
4
4
Query WMI object information
4
4
Generate WMI Scripts and execute WMI queries
4
4
Create GPO filters
4
4
Modify WMI object’s values on a single machine
4
4
Modify WMI object’s values on a set of machines
4
Execute WMI methods on a single machine
4
Execute WMI methods on a set of machines
4
4
Audits and Reports
Report users or computers with a specified configuration
4
Login Events auditing
4
Generate auditing reports for a machine
4
limited
Generate auditing reports for a set of machines
4
limited
Generate customizable asset management and inventory reports
4
Generate customizable user information reports
4
Generate customizable WMI information report on a single or small set of machines
4
Generate customizable WMI information report on a large set of machines
4
4
Goverlan Remote Administration Suite | Feature Overview
Specifications
Product name
Goverlan Remote Administration Suite v7
Supported OS(s) - Operator side
Windows XP and later
Supported OS(s) - Client side
Windows 2000 and later.
Required disk space - Operator side
60 MB
Require disk space - Client side
5 MB
Other Documents
White Papers
Goverlan Remote Control Solution - Product Overview
Goverlan- Security Overview
Goverlan - WMIX
Section 508 Compliance
http://www.goverlan.com/doc.cgi?id=Section-508
Goverlan Central Server - Architectural & Implementation Overview
PCI DSS Compliance
http://www.goverlan.com/doc.cgi?id=PCID-DSS-Compliance
http://www.goverlan.com/doc.cgi?id=Goverlan-Remote-Control-Software
http://www.goverlan.com/doc.cgi?id=WMI-Enterprise-Desktop-Management
http://www.goverlan.com/doc.cgi?id=Goverlan-Central-Server-Overview
http://www.goverlan.com/doc.cgi?id=Goverlan-Security
Product Comparison
http://www.goverlan.com/doc.cgi?id=Remote-Management-Software-Comparison
Published by
PJ Technologies, Inc.
2655 S LeJeune Road S1001
Miami, FL 33134
Copyright © 2013 PJ Technologies, Inc.
Goverlan® is a registered trademark of PJ Technologies, Inc. This publication may contain the trademarks and service marks of third parties and such trademarks and
service marks are the property of their respective owners.
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS AND SERVICES IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED
WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS AND SERVICES.
www.goverlan.com