hp surestore tape autoloader model 1/9 - User and Service

Transcription

hp surestore tape
autoloader user and
service guide
Part Number: C9254-90000
Edition 4
November 2002
© 2002 Hewlett-Packard Company
model 1/9
4. HP products may contain remanufactured parts
Notice
This document contains information that is protected
by copyright. All rights are reserved. No part of this
document may be photocopied, reproduced, or
translated into another language. The information
contained in this document is subject to change
without notice.
Warranty
See Appendix C for more information
about support and service.
Note
HP Product: HP Surestore Tape Autoloader Model
1/9.
Duration of limited warranty: One Year
1. HP warrants HP hardware, accessories, and
supplies against defects in materials and
workmanship for the period specified above. If
Hewlett-Packard receives notice of such defects
during the warranty period, Hewlett-Packard will,
at its option, either repair or replace products
which prove to be defective. Replacement
products may be either new or like-new.
2. HP warrants that HP software will not fail to
execute its programming instructions, for the
period specified above, due to defects in material
and workmanship when properly installed and
used. If HP receives notice of such defects during
the warranty period, HP will replace software
media that does not execute its programming
instructions due to such defects.
3. HP does not warrant that the operation of HP
products will be uninterrupted or error free. If HP
is unable, within a reasonable time, to repair or
replace any product to a condition as warranted,
customer will be entitled to a refund of the
purchase price upon prompt return of the
product.
2
Notice
equivalent to new in performance or may have
been subject to incidental use.
5. The warranty period begins on the date of
delivery or on the date of installation if installed
by HP. If customer schedules or delays HP
installation more than 30 days after delivery,
warranty begins on the 31st day from delivery.
6. Warranty does not apply to defects resulting from
(a) improper or inadequate maintenance or
calibration, (b) software, interfacing, parts or
supplies not supplied by HP, (c) unauthorized
modification or misuse, (d) operation outside of
the published environmental specifications for the
products, or (e) improper site preparation or
maintenance.
7. TO THE EXTENT ALLOWED BY LOCAL LAW, THE
ABOVE WARRANTIES ARE EXCLUSIVE AND
NO OTHER WARRANTY OR CONDITION,
WHETHER WRITTEN OR ORAL, IS EXPRESSED
OR IMPLIED AND HP SPECIFICALLY DISCLAIMS
ANY IMPLIED WARRANTIES OR CONDITIONS
OF MERCHANTABILITY, SATISFACTORY
QUALITY, AND FITNESS FOR A PARTICULAR
PURPOSE.
8. HP will be liable for damage to tangible property
per incident up to the greater of $300,000 or the
actual amount paid for the product that is the
subject of the claim, and for damages for bodily
injury or death, to the extent that all such
damages are determined by a court of competent
jurisdiction to have been directly caused by a
defective HP product.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE
REMEDIES IN THIS WARRANTY STATEMENT
ARE THE CUSTOMER’S SOLE AND EXCLUSIVE
REMEDIES. EXCEPT AS INDICATED ABOVE, IN
NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE
FOR LOSS OF DATA OR FOR DIRECT, SPECIAL,
INCIDENTAL, CONSEQUENTIAL (INCLUDING
LOST PROFIT OR DATA), OR OTHER DAMAGE,
WHETHER BASED IN CONTRACT, TORT, OR
OTHERWISE.
hp surestore tape library
Typographical Conventions and
Terms
Bold:
Menu choices and screens on the
library.
[Bold]:
Soft keys to press on the library.
Computer:
Host and SCSI commands.
Emphasis:
Draws attention to items within
text.
In This Manual
Chapter 1
Autoloader Installation: Describes
how to install, rackmount, connect,
and power on the autoloader.
Chapter 2
Autoloader Operations: Describes
the front panel menu structure,
using tapes, loading/unloading
tapes, and cleaning the drive.
Chapter 3
Autoloader Administration:
Describes configuration options,
front panel tests, and how to
retrieve information about the
autoloader.
Chapter 4
Understanding Errors and
Troubleshooting: Describes how to
understand error conditions, find
error information, interpret LEDs,
and troubleshoot autoloader
problems.
Chapter 5
Removing and Replacing Parts:
Appendix A
Technical Specifications:
Describes environmental,
autoloader, physical, and SCSI
cable specifications.
Appendix B
Error Code and Qualifier
Reference Table: Describes
environmental, autoloader,
physical, and SCSI cable
specifications.
Appendix C
Customer Support: Includes
support information for the
autoloader.
Appendix D
Safety and Regulatory
Information: Includes regulatory
and certification information for
the autoloader.
This table format indicates the menus you need to
enter on the library front panel:
Main Menu -> Operations -> Magazine Access
Note
Notes explain significant concepts or
operating instructions.
Caution
Cautions call attention to an operating
procedure or practice that could
damage the product if not correctly
performed. Do not proceed until you
understand and meet these required
conditions.
WARNING
Warning call attention to a procedure
or practice that could result in
personal injury if not correctly
performed. Do not proceed until you
fully understand and meet the
required conditions.
Describes how to remove and
replace parts, download
firmware, and move/ship the
autoloader.
Typographical Conventions and Terms
3
Printing History
Edition 1
May 2000: C7145-90000
Initial printing.
Edition 2
November 2000: C7145-90005
Added references to the HP Tape
Library and Autoloader Drive
Manual for specific information for
all drive and media types
available with the autoloader.
Added information about HP
Library & Tape Tools, the remote
management card, and moving
tapes between slots. Modified the
contents of the accessory kit.
Edition 3
January 2002: C9254-90000
Deleted the enhanced accessory kit
and references to an outdated
URL. Added information specific to
verifying the host connection, and
using HP Library & Tape Tools.
Edition 4
November 2002: C9254-90000
Released for web only. Updated
error codes and error code
qualifiers.
4
Printing History
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1
Autoloader Installation
Chapter Overview
This chapter contains information on the following:
■
Identifying Product Components on page 12
■
Understanding Autoloader Features on page 14
■
Preparing the Autoloader for Installation on page 17
■
Installing the Autoloader into a Rack on page 21
■
Preparing the Host for Installation on page 28
■
Preparing the Autoloader for Installation on page 17
■
Connecting and Powering on the Autoloader on page 29
■
Verifying the Host Configuration on page 31
Chapter Overview
11
Identifying Product Components
Table 1
Standard Accessory Kit Included with the Autoloader
Component
Description
1
SCSI interface cable
Two-meter SCSI cable with 68-pin connectors.
2
SCSI terminator
68-pin SCSI terminator (HVDS or LVDS) to terminate the SCSI chain.
3
SCSI jumper cable
68-pin cable that connects the controller to the drive.
4
Power cord
Localized power cord.
5
Cleaning cartridge
One cleaning cartridge to clean the drive.
6
Tape cartridge
One tape cartridge included for data backup.
7
User manual
Describes installation, operation, configuration, and troubleshooting
information. You can find localized versions of the manual at
http://www.hp.com/support.
8
Quick setup poster
Describes installation and configuration procedures.
9
Label kit
Includes two kits: one for the barcode labels and one for the pull-out
information tabs.
12
Chapter 1
Chapter 1
Note
Table 2
Visit http://www.hp.com/support to view localized versions of
the manual, access the HP Library & Tape Tools support
diagnostic utility, and obtain backup software information for
the autoloader.
Additional Accessories
Component
Description
Remote management card
kit
Enables web management and monitoring of the autoloader through a
network connection.
Rackmount kit
Allows you to install up to two autoloaders into a standard 19-inch
wide rack.
Cosmetic enclosure kit
Contains a cosmetic cover and feet to convert a rackmount autoloader
for standalone use.
Packaging kit
Allows you to ship the autoloader in tested packaging material.
Note
Chapter 1
To order these kits, contact your local reseller (Appendix C).
13
Understanding Autoloader Features
Front Panel Overview
Remember to:
14
■
Remove the internal packaging inside the autoloader front door
(see Preparing the Autoloader for Installation on page 17).
■
Install the pull-out information tab in the front slot (see Preparing the
Autoloader for Installation on page 17).
1
Door handle
2
Power (standby) switch
3
Front panel display
4
Soft-button keys
5
LED status bar
6
Slot for pull-out information tab
Chapter 1
Chapter 1
Back Panel Overview
Chapter 1
1
Autoloader controller card
2
Power supply
3
Remote management card (optional)
4
Drive module
15
Internal Overview
The autoloader includes the following tape storage components:
16
■
Removable magazine with slots numbered 1-6
■
Internal back storage slots with slots numbered 7-9
Chapter 1
Chapter 1
Preparing the Autoloader for Installation
To prepare the autoloader for installation, remove the internal packaging from
the autoloader and install the pull-out information tabs.
Removing Internal Packaging
Caution
Do not power on the autoloader before removing the internal
packaging.
To remove the internal packaging, open the autoloader front door and pull the
foam packaging out from around the magazine.
Figure 1
Chapter 1
Removing the Packaging
17
Installing the Pull-Out Information Tab
Select the tab in the language that you prefer, and insert it into the slot on the
front of the autoloader (see Front Panel Overview on page 14). The tab will
snap into place when you push it to the back of the slot.
Note
Figure 2
18
You might need to forcefully push the tab all the way to the back
of the slot for it to click into place.
Installing the Pull-Out Tab
Chapter 1
Chapter 1
Choosing a Location
Choose a location that meets the following criteria.
Table 3
Location Criteria
Weight
23 kg (50 lbs)
Room
temperature
10-35º C (50-95º F)
Power
source
AC power voltage: 100-127 V or 200-240 V
Line frequency: 50-60 Hz
Note
Air quality
Locate the AC outlet near the autoloader. The AC
power cord is this product’s main AC disconnect
device and must be easily accessible at all times.
Minimal sources of particulate contamination. Avoid areas near
frequently used doors and walkways, stacks of supplies that collect
dust, and smoke-filled rooms.
Caution
Excessive dust and debris can damage tapes and
tape drives.
Humidity
20-80% RH
Clearance
Standalone configuration — includes the cosmetic enclosure and
feet (see Installing a Standalone Autoloader in a Rack on
page 20):
Back
56 cm (22 inches) for cooling and service.
Front
86 cm (34 inches) for operator access.
Rackmounted configuration (see Rackmounting the Autoloader
on page 22)
Chapter 1
Above
Requires 6 EIA (26.67 cm or 10.5 inches) of
clearance in a rack.
Back
Allow adequate room for service access, at least 61
cm (24 inches).
Front
Requires 86 cm (34 inches) for tape access.
Choosing a Location
19
Installing a Standalone Autoloader in a Rack
To install a standalone autoloader into a rack, remove the cover and feet by
following these steps:
1. Remove the cover by loosening the four T15 screws (two on each side of
the autoloader) that secure the cover to the chassis (see Figure 3).
2. Lift the autoloader cover off by easing the sides out and lifting it up from
the chassis.
3. Gently turn the autoloader on its side, and remove the T15 screws that
secure the four feet to the chassis (see Figure 3).
Figure 3
Removing the Cover and Feet
4. Follow the rackmounting procedures in Installing the Autoloader into a
Rack on page 21.
20
Installing a Standalone Autoloader in a Rack
Chapter 1
Chapter 1
Installing the Autoloader into a Rack
The rackmount tray holds two autoloaders side-by-side and requires 6 EIA
(26.67cm or 10.5 inches) of clearance in the rack. For standalone
autoloaders, see Preparing the Host for Installation on page 28.
Tools and Parts
Ensure that you have the following:
Table 4
■
Phillips #2 screwdriver
■
Torx screwdriver with T-15, T-20, and T-25 bits
Rack Kit Parts
Callout
Number
Description and Quantity
1
Filler panel (Qty 1)
2
Trim brackets (Qty 2)
3
55-mm Spacer brackets (Qty 2,
left and right)
4
Hold-down bars (Qty 2)
5
Tray (Qty 1)
6
Mounting rails (Qty 2, left and
right)
7
Clip nut template (Qty 1)
8
10-32 Machine screws (Qty 8)
9
10-32 Clip nuts (Qty 12)
10
10-32 Flat-head screws (Qty 2)
Chapter 1
21
Rackmounting the Autoloader
Remember to:
■
Remove the cosmetic enclosure and feet if you are installing a standalone
autoloader into a rack (see Installing a Standalone Autoloader in a Rack
on page 20).
Rackmounting Overview
Here is an overview of the rackmounting procedures that are described on the
following pages.
Install clip nuts onto
front and back rail
Tighten screws on
inside edge of
mounting rails to
secure in place
Secure hold-down
bar onto
mounting rail
Install spacer
bracket on front rack
columns
Install autoloader onto
tray
Install mounting rails
onto rack columns
Install tray
Install trim
bracket and filler panel
WARNING
22
Tighten screws on
front of tray to
secure tray to rack.
Before you begin, lower the rack’s leveler feet, and extend the
rack’s anti-tip device. Failure to extend the anti-tip device could
result in personal injury or damage to the tape autoloader if the
rack tips over.
Chapter 1
Chapter 1
Caution
Ensure that the rack and all equipment mounted in the rack have
a reliable ground connection. Verify that the total current of the
rack components does not exceed the current rating of the power
distribution unit or outlet receptacles.
1. If your rack does not have threaded screw holes, install the clip nuts into
the rack by following the steps below:
a. Using the clip nut template as a guide, install four clip nuts into each
front column of the rack, ensuring that the clip nuts are in the same
location on both columns (see Figure 4).
b. Using the same side of the clip nut template as a guide, install two clip
nuts into each back column of the rack. The grey clip nuts on the
template indicate the position for the back clip nuts.
Note
Figure 4
Chapter 1
Mount the top of the autoloader in the middle of the rack or 120
cm (48 inches) above the floor. Move the template so that the
holes on the template align with the holes on the rack.
Using the Clip Nut Template
23
2. Secure the hold-down bar to the inside of the mounting rail by following
the steps below (see Figure 5). You will need one hold-down bar for each
autoloader.
a. Align the guide pin on the hold-down bar with the top hole on the
inside edge of the mounting rail.
b. Loosely install one 10-32 flat-head screw below the guide pin.
3. Align the front of the mounting rail with the two bottom clip nuts, and
install the 10-32 machine screws (see Figure 5).
a. Slide the rail out so that it equals the rack depth, and attach it to the
back clip nuts using 10-32 machine screws.
b. Tighten the screws on the mounting rails.
4. Tighten the screws on the inside edge of the mounting rails and the
hold-down bars using a Phillips #2 screwdriver.
Figure 5
24
Securing the Mounting Rails and Hold-Down Bar
Chapter 1
Chapter 1
5. Install the 55-mm spacer bracket to each front rack column by aligning the
top of the bracket with the top clip nut and tightening the two pre-installed
Phillips screws (see Figure 6).
6. Slide the tray on top of the mounting rails to the back of the rack
(see Figure 6).
7. Tighten the pre-installed T-20 screws on each side of the tray front to
secure the tray to the installed spacer brackets on the rack. You might need
to support the tray while you are tightening the screws.
Figure 6
Installing the Tray
8. Using two people or an appropriately rated lift, install the autoloader onto
the right side of the tray, gently sliding it toward the back of the rack.
Ensure that the front edge of the autoloader is still accessible for the next
step.
Chapter 1
25
9. Install the trim brackets and filler panel by following these steps:
Insert the right trim bracket on the right side of the autoloader by aligning
the slotted holes on the trim bracket with the guide pins on the autoloader
(the right and left trim brackets are different, (see Figure 7 on page 26).
— If you are only installing one autoloader, install the filler panel on the
left side of the autoloader by aligning the slotted holes on the filler
panel with the guide pins on the autoloader (see Figure 7).
— If you are installing two autoloaders, install the left trim bracket on the
left side of the second autoloader (see Figure 7).
Figure 7
Installing the Trim Bracket and Filler Panel
Installing One Autoloader
26
Installing Two Autoloaders
Chapter 1
Figure 8
Chapter 1
Installing the Autoloader
27
Chapter 1
10. Check that the trim bracket (or filler panel) aligns with the 55-mm spacer
bracket on the rack. Tighten the screw on the trim bracket and filler panel
to secure the parts together and secure the autoloader to the rack.
Preparing the Host for Installation
Remember to:
■
Review the contents at http://www.hp.com/go/storage for more
information on obtaining and using backup software with the autoloader.
■
Ensure you have a host SCSI bus adapter card that is compatible with the
autoloader.
Install the SCSI host bus adapter card, software, and compatible drivers. Refer
to the host computer user manual and SCSI bus adapter card instructions, and
follow these general steps:
28
■
When the host is powered on, install a driver and/or software into the
host that is compatible with the autoloader. Refer to the documentation
provided with the backup software for more information on installing
software and drivers (if drivers are needed).
■
If the host computer is connected to a network, check with the system
administrator before turning off power.
■
Properly power off all peripheral devices connected to the host computer.
■
Power off the host.
■
Use proper procedures to prevent electrostatic discharge (ESD). Use wristgrounding straps and anti-static mats when removing internal
components.
■
Make sure that the host computer has a card expansion slot available.
■
Ensure the host SCSI bus adapter card is supported by your software
application.
■
Do not connect the autoloader drive to the same SCSI bus as the hard
drive because it will degrade the autoloader performance.
■
Refer to SCSI Cable Specifications on page 116 for more information on
SCSI cable length requirements.
■
Check for available SCSI IDs if you are installing the autoloader onto the
same SCSI bus as other devices. You might need to change the SCSI ID
from the autoloader front panel if you think there will be an ID conflict with
other devices.
■
You can use HP Library & Tape Tools to identify available SCSI IDs. See
Using HP Library & Tape Tools on page 107.
Preparing the Host for Installation
Chapter 1
Chapter 1
Connecting and Powering on the Autoloader
Remember to:
■
Remove the internal packaging inside the autoloader (see Figure 1 on
page 17).
■
Refer to the ANSI SCSI specification and SCSI Cable Specifications on
page 116 for more information on cable length requirements.
Connect the autoloader as follows (see Figure 9 on page 30 for a cabling
illustration):
1. If the host computer is connected to a network, check with the system
administrator before turning off power.
2. Properly power off all peripheral devices connected to the host computer.
3. Power off the host.
Caution
When installing cables, do not damage the SCSI pins.
4. Install a 68-pin jumper cable from the bottom connector on the autoloader
controller card to the left connector on the drive module (see Figure 9 on
page 30).
5. Install a SCSI terminator to the top connector of the controller card. Ensure
you are using the correct terminator type for your autoloader (LVDS or
HVDS).
Note
For maximum performance, do not connect the autoloader to the
same SCSI bus as the hard drive or another tape drive.
6. Install a 68-pin SCSI cable from the SCSI adapter card on the host to the
remaining connector on the drive module.
7. If a remote management card is included with your autoloader, install a
Category 5 Ethernet cable from the back of the card into an active
network port.
8. Connect the power cord from the back of the power supply module to a
properly grounded outlet.
Chapter 1
29
Caution
To disconnect all power from the autoloader, pull the power cord
from the outlet.
9. Go to the front of the autoloader, and power it on by pressing the power
(standby) switch in the top right corner. After the power-up test completes,
you will see the default Home screen on the front panel display (see Front
Panel Overview on page 36 for more information).
10. Set the SCSI IDs for the autoloader and drive if there will be a conflict with
the default SCSI IDs (see Setting SCSI IDs on page 62 for more
information).
11. Power on other peripherals and then the host.
Figure 9
30
Autoloader SCSI Cabling Connections
1
Terminator
2
Category 5 Ethernet cable (if RMC is installed)
3
SCSI jumper cable
4
SCSI interface cable to host
Chapter 1
Chapter 1
Verifying the Host Configuration
Remember to:
■
Check that the autoloader is properly connected to the host (see Figure 9
on page 30).
■
Power on the autoloader and then the host (see Figure 9 on page 30).
■
Verify that your backup software package is compatible with your
autoloader. Most backup software packages require an additional module
to communicate with the autoloader robotics. You can view the software
compatibility matrix at http://www.hp.com/go/storage.
■
Install the HP Library & Tape Tools diagnostic/installation check utility
available at http://www.hp.com/support/TapeTools onto your host
system (if your operating system supports this tool). This utility verifies that
the autoloader is connected and communicating with the host. It also
verifies that the autoloader is functioning and provides diagnostic
information. See Running Autoloader Diagnostics Tests on page 85 for
more information on HP Library & Tape Tools.
Windows NT and 2000
For Window™ operating systems, perform the following operating system
configurations:
■
Install the appropriate host bus adapter(s)
■
Install the corresponding drivers for the interface card(s)
■
Install the backup software
To verify the installation, look for the library and drive after powering up the
host.
■
Go into Settings -> Control Panel -> SCSI Adapter
■
Run a test backup to ensure that all components are properly configured.
Note
Chapter 1
Consult your software documentation for more information on
installing, configuring, and operating your backup software.
31
Using HP Library & Tape Tools
You can also check the installation with HP Library & Tape Tools available
from www.hp.com/support/TapeTools.
With HP Library & Tape Tools installed on your host computer, you can do the
following and more:
■
Identify all SCSI and Fibre Channel devices connected to your system
■
View detailed configuration, identification, inventory, and drive
information for the library.
Sun Solaris
For Sun Solaris™ operating systems, perform the following operating system
configurations:
■
Install the appropriate host bus adapter(s)
■
Install the corresponding drivers for the interface card(s)
■
Install the backup software
To verify the installation, look for the library and drive after powering up the
host.
1. Close all open applications and exit the Common Desktop Environment
(CDE).
2. Type [init 0] at any prompt. This will shut down all processes, and take you
to the OpenBoot PROM.
3. Type [reset].
4. At the OK prompt, type [probe-scsi-all].
5. Run a test backup to ensure that all components are properly configured.
32
Chapter 1
Chapter 1
HP-UX and MPE/iX
For more information on configuring these operating systems and verifying the
connection, see the online configuration and diagnostic guide at
www.hp.com/go/support. Search for the library model and then select
[Manuals].
You can also check that the autoloader is installed correctly by looking for the
autoloader and drive devices after powering up the host (see Setting SCSI IDs
on page 62 for the autoloader’s default SCSI IDs).
■
If you are using a Windows NT system, you can see if the autoloader is
recognized by going into Settings -> Control Panel -> SCSI Adapter
and expanding the device tree to view the autoloader’s SCSI adapter.
■
If you are using HP-UX, run an ioscan as root.
■
For Sun Solaris:
1. Close all open applications and exit the Common Desktop Environment
(CDE).
2. Type [init 0] at any prompt. This will shut down all processes, and take you
to the OpenBoot PROM.
3. Type [reset].
4. At the OK prompt, type [probe-scsi-all].
Chapter 1
33
34
Chapter 1
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Identify the type of error.
Is the front panel LED flashing
amber?
No, solid amber
There is no hardware
error. The autoloader is
partially available and still
operational. See the
Partial Availability
section of this chapter.
Yes. Follow the
recommendations on the front
panel and in this manual.
If the error cannot be
resolved, call service for
remote resolution.
If the error still cannot be
resolved, replace the
autoloader or drive.
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Soft (Recovered)
Errors
Partial
Availability State
Hard Errors
Front panel LED is
flashing green
Front panel LED is
solid amber
Front panel LED is
flashing amber
Host, Software,
and Media Errors
SCSI Host Bus
Adapter Card
Driver conflicts
Incompatible HBA
Library had error, but
recovered from it by
retrying the operation.
The library is still fully
operational.
Library has a condition
that needs to be
resolved. You can still
operate the library in
this state.
Library had error and
cannot recover from it.
You cannot operate the
library until the error is
resolved.
Soft error log contains
history. From the front
panel select:
INFORMATION ->
More information is
available from the
front panel:
INFORMATION ->
The hard error log
contains error
information. From the
front panel select:
LIBRARY
INFORMATION ->
LIBRARY
INFORMATION ->
LIBRARY STATUS
INFORMATION ->
LIBRARY
INFORMATION ->
Network Problems
Slow or busy
HARD ERROR LOG
Power unstable
Not properly cabled or
configured
RECOVERED (SOFT)
ERROR LOG
SCSI ID conflict
Tape Media
Tape damaged
Tape write protected
Cleaning cartridge
expired
Incompatible media or
cleaning cartridge
Data not streaming
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Server
Hardware problems
BIOS settings
Incorrect or conflicting
drivers
Insufficient memory
Processor too slow
Hard drive configuration
too slow
Backup Software
Incorrect software
configuration
Configuration changes to
host (need patch or
additional license)
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Monitor and track
components that might
fail.
Review the soft error log
to:
See error history to
determine why other
errors have occurred.
Identify the reason for
backup software
timeouts.
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Verify the
autoloader
hardware is
correctly
operating.
Ensure the LED on the front panel is not flashing amber.
Flashing amber indicates a hardware error. Check the hard
and soft error logs.
Run a Wellness Test from the autoloader front panel.
Ensure the backup software has the Loader Module or Changer
option to communicate with the autoloader robotics or use the
Stacker operating mode from the autoloader front panel.
Verify the
software is
supported and
correctly
configured.
Check the software configuration. Ensure the SCSI IDs
are correct on the backup software application.
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Use a different backup software application (if available)
and see if a similar error occurs.
Ensure the host can identify the autoloader and drive.
Look for
connection
errors with the
host and
network.
Check all cable connections. Ensure the SCSI bus is
properly terminated.
Ensure the SCSI host bus adapter card and the drivers are
compatible and correctly installed.
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