Thursday, November 28, 2013

Transcription

EUROPEAN FEDERATION
OF FUNERAL SERVICES
40221 Düsseldorf • Volmerswerther Str. 79 • GERMANY
c/o Bundesverband deutscher Bestatter
TEL +49 211 - 1600849 • FAX +49 211 - 1600860
www.effs.eu • [email protected] • [email protected]
EUROPÄISCHE VEREINIGUNG
FÜR BESTATTUNGSDIENSTE
AGENDA
of the 11th General Assembly of the EFFS
Thursday, November 28, 2013
10:00 am – 5:00 pm, Barcelona Spain
1. Welcome
2. Establishment of the quorum
3. Approval of the minutes of the 10th General Assembly in Vienna
4. Approval of the agenda
5. President’s report
6. Treasurer’s report on the annual accounts
7. Auditors’ report and demand Approval of Actions of the Board
8. New applications for memberships
9. Elections according to §§ 9, 10 of our Constitution
Election of:
• the president
• 2 vice presidents
• 3 elected members from countries with a population greater than 15 million
• 2 elected members from countries with a population less than 15 million
• the treasurer
Election of:
• auditors
• arbitrators
10. Update from the EFFS working committees
11. Formaldehyde – news and next steps
12. European repatriation – update on EFFS activiites
13. Any other business
Teraa
Agenda GA 28.11.2013
Oct 2013
President’s Report – November 2012 to November 2013
In the last 12 months, we had three Board meetings and a video conference trial session to assess if
this electronic method is a good and inexpensive alternative for saving travel costs. This video
conference was held on May 16, 2013 and was only a first step. In the future, we have to learn how to
best deal with this new kind of technology and that these conferences are only successful by strict
discipline of every speaker.
More successful were the three other Board meetings on March 6th in Düsseldorf, on October 2nd in
Frankfurt and yesterday in Barcelona. Updates on our activities can always be found in the minutes of
the meeting. All members have access to the minutes via the members section on the EFFS website.
Well, before I go on with my report, I want to take this opportunity to say “thank you” to all Board
members for their engagement in the last year. In my view, we were a good and very effective team
with a lot of interesting ideas for the future.
Also I want to say thank you to our office in Düsseldorf with Anke Teraa und Dr. Rolf Lichtner. In all the
years I have been a member of the EFFS board, I have never seen such effective office work. Anke
and Rolf, you are doing a perfect job.
Our strategy paper that we showed you all last year in Vienna is keeping us busy. Our biggest
challenge remains European repatriation. We have been working very hard to increase awareness on
this topic in Brussels as well as taking advantage of any opportunity arising to continue to move
forward on this, but we have to admit to ourselves that we were not very successful in the way we
planned our activities. We are confident that this will change the next year. We will give you more
details later today under point 12 of the agenda.
How important repatriation services are outside the borders of Europe, you will also hear later today
from our guest speaker, Mr. Marc Poirier (1st Vice President of FIAT_IFTA) from Canada, to whom I
would like to extend a special welcome and and express my gratitude for travelling across the big
pond to be with us today. Tomorrow the entire afternoon is dedicated to this subject and we are sure
you will find this very interesting. Dr. Rolf Lichtner, our Executive Director, will also be one of the many
speakers at tomorrow’s seminar.
Our Board has been working hard at improving communication with our members and with other
associations and friends in the funeral sector, not only in Europe but across continents as well.
We are very happy to report that a representative from the EFFS has attended all major European
exhibitions this past year. Also,
Furthermore, our Vice President, Eduardo Vidal, represented the EFFS at ALPAR’s 25th anniversary
conference in September in Bolivia and I as President visited the great exhibition in Valencia in Spain
in May. Dr. Lichtner was a presenter at the 3rd International Funeral Conference in Istanbul also in
May this year.
Our work on marketing material that can be used at exhibitions continues in full force. Furthermore,
our website continues to improve and is well managed by our office in Düsseldorf. To get your own
impression, take a look at the website.
As many of you know and have seen, we have created a bi-annual „Activities Report“ with the first one
being published in July 2013. Look out for our next report in January 2014.
Our working committees have also been working hard and the chairman of each working committee
will report later on today on their activities.
Due to the announcement of upcoming legislative changes with the regard to the use of
formaldehyde, we have intensified our activities with the responsible European Commissioners in
Brussels and with the support of our expert Adrian Haler - he knows everything on this issue - as well
as from all members of the EFFS, our goal is to have an exception made for the funeral sector (as is
the case for the medical sector) for using formaldehyde. We also had news on a new product on the
market and will hear more about this later on as well.
So as you can see, we have been very busy this past year and this will continue in 2014.
Last but not least, I would like to welcome all of our new members here today, as well as the guest
visitors and observers from the international press. I would also like to extend a very special “thank
you“ to our friend Jean Neveu from France, who has decided to go into his well-earned retirement
after Barcelona. Jean, as a founding member of the EFFS, has been a great support to us for many
decades and for this, on behalf of all of us here, I thank you sincerely.
Well that’s my report for the year and now I wish all of us two extremely interesting days in Barcelona
and again thank you to our Vice President Eduardo Vidal and his Memora team for organizing
everything in such a perfect way.
Claus-Dieter Wulf
President of the EFFS
Barcelona, the 28th of November 2013
Profit and loss
Plan 2014
Forecast 2013
Revenues:
Membership fees
67.000,00
66.000,00
Expenditures:
Office expenses
Printing and electronic matters (1)
Lobbying,Legal & consultation (2)
Translations(3)
Meeting expenditures(4)
Membership fees
Bank fees
Travel expenditures (5)
Miscellaneous expenses(6)
Expenditures homepage
Sum of expenditures
22.500,00
5.000,00
8.000,00
3.000,00
10.000,00
1.200,00
500,00
10.000,00
4.000,00
2.000,00
66.200,00
22.500,00
5.000,00
3.000,00
2.000,00
19.500,00
1.200,00
500,00
5.000,00
2.500,00
1.000,00
62.200,00
EBIT
800,00
Interest income
Interest expenses
Financial result
PROFIT/LOSS
Plan 2013
48.500,00
Ist 2012
Plan 2012
Ist 2011
65.771,81
53.104,00
39.610,15
22.500,00
5.000,00
1.500,00
1.000,00
14.400,00
1.200,00
700,00
0,00
1.000,00
1.000,00
48.300,00
30.000,00
1.455,38
1.000,00
1.572,60
1.344,52
1.200,00
344,34
0,00
41,60
892,52
37.850,96
22.500,00
0,00
1.500,00
1.000,00
20.000,00
1.200,00
700,00
0,00
1.000,00
1.000,00
47.900,00
12.400,00
0,00
1.322,92
1.200,00
430,21
0,00
0,00
11.186,00
26.539,13
3.800,00
200,00
28.400,59
5.204,00
13.071,02
500,00
200,00
300,00
500,00
200,00
300,00
500,00
200,00
300,00
479,74
119,95
359,79
600,00
200,00
400,00
424,01
106,00
318,01
1.100,00
4.100,00
500,00
28.280,64
5.604,00
13.389,03
(1) Promotional material, roll-ups
(2) Brussels affairs, study embalming (Rambousek; BM 6.3.2013)
(3) Brussels
(4) GA Barcelona (BM 6.3.2013), Board meetings, video conferencing; perhaps GA 2014 in case of special decision?
(5) Brussels, Auditors
(6) European Funeral Icon (Peusen; BM 6.3.2013)
EFFS
Report on the activity of
Cemetery Working Committee
Barcelona - November 29, 2013
Topics
 1) Recommendations on Area of cemetery
respect ---> Daniele FOGLI
 2) Effects of the economic crises on the
preferences about burial ---> Paulo CARREIRA
 3) The ecological burial ---> Christopher HENLEY
 4) Funeral arrangements and practices in Spain
---> Gabino ABANADES GUERRERO
Area of cemetery respect
 Collection of information
www.cimiteri.org/rgc/
 Researches and studies
Norms
or
Guidelines
3 phenomena
 Cemetery urbanization
 Before the cemeteries were far away from the development of the
city. Now are often encapsulated in it
 Transformation of the prevalent kinds of burial
 In many European Countries the burial in ground – considered in the
past the main cause of possible groundwater pollution near the
cemetery – is in sharp decline
 Instead grows quickly cremation (near 40% in EU) with large
variations from Country to Country. And several southern European
Countries have a large number of burial in niches, tombs, etc.
 Recent need of positioning cemetery technological plants
(crematoria) is contrasted, sometimes, by inhabitants
surrounding the place of settlement
 for the known NIMBY phenomenon, in this case mainly caused by
psychological effects induced by the view of chimney and fumes
Risks to the environment
 The risks to the environment for the presence of a
cemetery are always lower
 Guidelines from different countries converge on this
statement and the cemetery area of respect, from
the point of view of health and hygiene can be
reduced
 UK, Scottish EPA, France Norms, and others
Countries, but also the WHO regional office for
Europe limit the possible effects of pollutants to
limited areas of the surroundings cemetery
CWC recommandation
 CWC have identified 6 recommendations to be
taken into account in the drafting of rules in this
matter
 CWC proposes to the EFFS Board, in march next
year, to approve the recommendations and
spread them among the members
 In addition EFFS should propose these
recommendations in the EU so that the various
Countries converge on these guidelines
Cemetery:
synthetic recommandation
 Minimum size area respect: 50 meters then burial in
ground. With burial in niches 25 meters
 Minimum distance from watercourse: 30 meters
 Coffin: minimum half meter from the re-climbing level
of groundwater
 layer of land not less than one meter betwen top of the
coffin and the ground level
 promote the collection of rainwater to be destined to
watering or to a non-potable consumption within the
cemetery
Crematoria
We not have new recommendations for respect
area of an crematoria because we agree with
the proposals already contained in the White
Paper for crematoria prepared by ECN and
already presented to the EU.
Effects of the economic crisis
on burial choices
Rua do Entreposto Industrial, nº 8 – 2º Esq
| Alfragide - 2610-135 AMADORA
Tel: +351 21 470 64 20 - Fax: +351 21 470 64 99 | E-mail: [email protected]
1
Contents
1 Introduction................................................................................................................................ 3
2. Survey ........................................................................................................................................ 4
2.1. The survey .......................................................................................................................... 4
2.2 Survey results ...................................................................................................................... 8
2.3 Considerations about the survey results:.......................................................................... 13
3. GDP Correlation to Cremation Rate ........................................................................................ 14
3.1 Overview ........................................................................................................................... 14
3.2 GDP vs. Cremation Rate Charts ......................................................................................... 14
3.3 Considerations................................................................................................................. 177
4. Final Considerations .............................................................................................................. 188
2
1 Introduction
As decided by the European Federation of Funeral Services - Cemetery Working Committee, the APPSF
(Portuguese Association for the Funeral Activity, Portuguese national member of EFFS) sought to
determine the causes underlying current trends regarding growth in cremation and their potential
relation to the present economic crisis.
Therefore, we contacted directly the most relevant Funeral Directors from several European countries
and invited them to participate in this survey on the effect of the economic crisis in burial choices. We
also tried to find any statistical evidence suggesting the existence of a correlation between a country’s
economic performance (based on data regarding GDP growth rates available from the World Bank) and
the evolution of cremation rates during the same period.
Although the final results fell somewhat short of our expectations, both due to lower than expected
survey participation rates and difficulties obtaining reliable data on cremation in European countries, we
still feel they are worth sharing and possibly building upon. As to the difficulties we met, we hope to
overcome them in future studies.
We would like to thank all those who contributed to this effort.
3
2. Survey
2.1. The survey
4
5
6
7
2.2 Survey results
1-Number of deaths in your country per year
Country
Number of deaths
Average funeral price
Belgium
50.000 to 100.000
Over 4000€
Croatia
50.000 to 100.000
1000€ to 2000€
Cyprus
Under 50.000
1000€ to 2000€
Czech Republic
100.000 to 300.000
1000€ to 2000€
France
Over 300.000
2000€ to 4000€
Hungary
100.000 to 300.000
1000€ to 2000€
Italy
Over 300.000
2000€ to 4000€
Netherlands
50.000 to 100.000
Over 4000€
Poland
Over 300.000
1000€ to 2000€
Portugal
100.000 to 300.000
1000€ to 2000€
Slovenia
Under 50.000
1000€ to 2000€
Spain
Over 300.000
2000€ to 4000€
Sweden
50.000 to 100.000
2000€ to 4000€
Turkey
Over 300.000
1000€ to 2000€
UK
Over 300.000
2000€ to 4000€
2. Funerals per year performed by your
company
3 - Average price per funeral in your country
13%
42,1%
100 - 1000
1000 - 2000
52,6%
Over 4000 €
53%
33%
Over 2000
2000 - 4000 €
1000- 2000 €
5,3%
8
4. Average price for a funeral service performed
by your company
35%
20%
Over 4000 €
2000 - 4000 €
45%
1000- 2000 €
5. The average price has been affected by
the economic crisis?
5.1. If you answered the previous question with
"Decreased", how much ?
Remained
constant
increased
40,0%
53,3%
20%
100 - 500 €
500 - 1000 €
Over 1000 €
80%
Decreased
6,7%
5.2. If you answered the previous question
with "Increased", how much ?
100 - 500 €
500 - 1000 €
Over 1000 €
5.3. What are the products and services that
clients avoid purchasing in order to lower the
price of the Funeral Service?
70%
60%
50%
40%
30%
20%
10%
00%
65%
High end
Coffins
10%
10%
10%
Music
Flowers
Catering
15%
Tribute
9
6. Did you notice changes in the pattern of services purchased by customers as a result of the
economic crisis?
45%
40%
40%
35%
30%
30%
25%
20%
15%
15%
15%
10%
05%
00%
None
Cremation for Burial
7. Are funerals subsidized by the state and/or
another entity?
Burial for Cremation
Mausoleum for Burial or
Cremation
7.1. If funerals are subsidised, how much is the
reimbursement?
100 - 500 €
17%
Yes
40%
50%
No
60%
500 - 1000 €
33%
Over 1000 €
7.2. Have the subsidies been affected by the economic crisis?
Remained
constant
50%
50%
Increased
Decreased
10
8. Is there some other system associated with
funeral services, such as insurance, pre-need or
others ?
8.1. If yes,how much is the reimbursement?
Under 2000 €
25%
40%
No
60%
2000 € - 4000 €
Yes
75%
Over 4000 €
8.2. Have reimbursements been affected by the
economic crisis?
Remained
constant
25%
Increased
50%
25%
Decreased
9. If funeral services pay VAT in your country, what's the rate(%) ?
0% Rate
1% Rate
5% Rate
6% Rate
0% Rate; 27%
8% Rate
9.5% Rate
15% Rate
6%, 12%, 25% Rates
10% for transport 20% for the rest
21% Rate
25% Rate
27% Rate
11
9.1. If the VAT rate for funerals was altered in the course of the last 2 years, how much did it change?
20%
20%
1% Change
2% Change
3% Change
10% Change
20%
20%
13% Change
20%
10. Among the effects of the economic crisis, which of the following do you think have had the greatest impact on
funeral activities ?
60%
50%
52,6%
47,4%
40%
31,6%
30%
20%
10%
5,3%
0,0%
0,0%
00%
Tax rate changes
Fuel price
variation
Energy price
variation
Telecom price
variation
Price variation for
products and
services
Other
transportation
costs
12
2.3 Considerations about the survey results:
When we look at the results of question 5, it becomes clear that the operators feel market prices have
stagnated (53.3%) or are in decline (40%). The same negative outlook is shown in questions 5.1 and 5.2,
where the few operators who stated prices had increased (6.7%) included the respective increase in the
lowest bracket, while 20% of those who stated prices had decreased (40% out of total) included that
decrease in the second highest bracket (500€ to 1000€). In as far as regards question 5.3, it is worth noting
that more and more customers are choosing lower-end over high-end caskets (65%), which is possibly
related to the economic crisis. It should also be noted that many operators (50%) in countries with state
funeral subsidies are reporting a decrease in the amount reimbursed by the state.
As regards question 6, it is worth pointing out the fact that cremation seems to be increasingly popular in
terms of burial preferences, with most operators reporting a change in burial patterns that suggests a
shift from inhumation, as customers were three times more likely to change from inhumation to
cremation (up to 45%) than from cremation/mausoleum to inhumation (15%). This could be related to
the economic situation, with families choosing cremation in order to save money.
Question 9 reveals a large disparity between VAT rates for funerals between different European countries,
which clearly shows that there is no tax harmonisation in Europe in this sector. Increasing tax rates are
also the second biggest complaint among the operators that answered question 10 (47.4%), surpassed
only by fuel prices (52.6%).
In general terms, this survey seems to indicate that the funeral sector in Europe is feeling the effects of
the economic crisis. Customers are more and more interested in saving money and industry practices are
consequently changing. Some of the effects of these changes are the increase in cremation rates, a widely
reported (65%) lower demand for high-end caskets and a general (80% of responses) decrease in funeral
prices.
It is also interesting to note that the leading European countries in terms of funeral prices are The
Netherlands and Belgium, where reported average prices were equal or superior to 4000 €.
13
3. GDP Correlation to Cremation Rate
3.1 Overview
We set out to assess whether economic performance influences cremation rates. Since cremation can be
seen as a possibly, less expensive alternative to other means of burial, it is possible that cremation rates
increase in periods of economic downturn. In order to explore this possibility, we decided to correlate the
GDP growth rates of some European countries (as available at the World Bank’s website) with the
cremation rates in those countries.
3.2 GDP vs. Cremation Rate Charts
12
11,2
10
8
Portugal
8,7
8,3
6
Cremation Rate (%)
4
2
GDP growth rate (%)
1,9
0
-2
2010
2011-1,6
2012
-3,2
-4
Picture 1
80
70
73,41
73,13
74,47
74,28
United Kingdom
60
50
40
Cremation Rate (%)
30
GDP growth rate (%)
20
10
0
-10
2
2009-4
2010
1
2011
0
2012
Picture 2
14
35
30
29
32,6
32,15
30,1
France
25
20
Cremation Rate (%)
15
GDP growth rate (%)
10
5
2
0
-5
2009-3
2
2010
0
2012
2011
Picture 3
40
35
30
30,8
31,9
32,5
33,2
34,6
Spain
25
20
Cremation Rate (%)
15
GDP growth rate (%)
10
5
0
-5
1
2008
0
2010
2009-4
0
2011
-1
2012
-10
Picture 4
20
15
10
10,9
12,2
13,3
14,9
16,6
Italy
Cremation Rate (%)
5
GDP growth rate (%)
0
2008
2009
2010
2011
2012
-5
-10
Picture 5
15
8
5,68
6
3,82
3,6
4
2
Cremation rate variation
vs
Net GDP growth
2,9
1
Var GDP (%)
0,87
Var Crate (%)
0
Fr
Uk
-1
-2
Pt
Es
Linear (Var GDP (%))
It
Linear (Var Crate (%))
-2,9
-4
-4
-6
-6
-8
Picture 6
8
5,68
6
3,82
4
2
Cremation rate variation
vs
Net GDP growth
(Excluding France)
2,9
Var GDP (%)
0,87
Var Crate (%)
0
-2
-4
Uk
-1
Pt
Es
It
-2,9
-4
Linear (Var
GDP (%))
Linear (Var
Crate (%))
-6
-6
-8
Picture 7
16
3.3 Considerations
In the case of Portugal (Picture 1) there seems to be an obvious relationship between economic growth
and cremation growth rates, but we have to keep in mind that not only is the data series short (only three
years), but also there was a large increase in the availability of cremation facilities during this time period.
In France (Picture 2), despite an increase in cremation rates we could not find a clear relationship between
GDP growth and cremation rates, but we are also looking at a short data series.
In the UK (Picture 3), cremation is traditionally a very established and popular burial choice (over 70% of
total), and it is therefore of no surprise that no significant cremation rate fluctuations occurred during this
time period.
It is expectable that cremation rates will fluctuate less in more mature markets - such as France or England
- where cremation has been a popular burial choice for a long time, than in markets where cremation was
historically a marginal option and is now becoming more popular, as is the case of Portugal. The French
and English economies have also suffered less of an impact from the crisis than Portugal, making any
potential economic impact on cremation rates less apparent. The chart for Spain and Italy present an
evolution somewhat similar to the Portuguese although less pronounced, probably because cremation is
a more established burial practice and facilities have been available for a long time. In order for this study
to be more conclusive, it would be important to obtain additional country data, preferably, longer series.
The last chart (Picture 6), shows the relationship between the total GDP growth for a given period (sum
of yearly GDP growth rates) and the variation between the earlier cremation rate and the latest, in the
case of Portugal it would be: (GDP growth rates 2010+2011+2012= -2.9%) vs (Cremation rate for 2012Cremation rate for 2010= + 2.9%).
The results were interesting to say the least, as apart from France (possibly because it was the only of the
four to have positive GDP growth in this period), an almost linear relationship between the two indexes
appears to exist (especially in the case of Portugal, where there is a perfect symmetry between the
values). Due to the small size of the sample it could be a mere coincidence, but as more data is made
available it will be possible to draw additional conclusions.
17
4. Final Considerations
The survey allowed us to identify a clear trend for lower or stagnant funeral prices, as customers
seek to reduce costs - possibly as consequence of the need to cope with the economic crisis. The
increasingly popular option for cremation and the lower demand for high-end caskets are likely
to be consequences of economic constraints. In countries where the State subsidises funerals,
those subsidies are being reduced also due to the economic crisis.
Rising tax rates and fuel prices combined with diminishing revenues seem to pose a challenge
for many operators. The market also seems to be undergoing changes due to the economic
crisis, as 60% of operators reported changes in the pattern of burial choices.
In short, the lack of reliable data did not allow us to confirm a definitive correlation between
growth in GDP and cremation rates. However, the chart for Portugal (Picture 1) seems to suggest
there is indeed such a correlation. Additional data on countries with similar cultural and
economic conditions would be useful in order to take this study further.
18
EUROPEAN EDUCATION COMPARISON CHART‐ 2013
EMPLOYEES: PALLBEARERS, STRETCHER BEARER, GRAVE DIGGERS, LEVEL1: AUSTRIA
ITEM
1. LAW AND REGULATION
2. FUNERAL PROCESS KNOWLEDGE AND CEMETERY WORK
CONTENT DETAILS
ON‐SITE
ONLINE
BLENDED
Cyprus
The Czech Republic
Denmark
Finland
HOURS
HOURS
HOURS
HOURS
Professional and Police Regulation . Hygene and safety CREMATION TECHNICIAN
. Psichology (mourning) .Labour and safety
Germany
France
HOURS
4
8
4
8
HOURS
HOURS
10
3
GREAT BRITAIN
ON‐SITE
ONLINE
ONLINE
BLENDED
Norway
The Netherlands
Poland
Portugal
Spain
Sweden
HOURS
HOURS
HOURS
HOURS
HOURS
HOURS
4
10
50
12
4 8 8
5
25
2
6 8 8
8
5
4
25
75
2
2
125
2
4
4. MARKETING 5. FINANCE
6. MANAGEMENT
4
NONE
NONE
NONE
NONE
Exercises and practical cases 8
NONE
YES
3
80 HOURS
28
NONE
EFFS PROPOSAL ON‐SITE
3. CONSERVING METHODS (TANATOPAXY, CONSERVATION, TANATOAESTHETICS..)
EXAM AND PRACTICAL EXPERIENCE
ITALY
BLENDED
8
40
NONE
NONE
NONE
X (NO PRACTISE)
NONE
MINIMUM MAXIMUM 6
3
3
100
2 8 KNOWLEDGE CONTROL
PROFESSIONAL EXPERIENCE
TOTAL DURATION OF TRAINNING
DIPLOMA DELIVERED
88
16
TYPE OF TRAINING (COMPULSORY, ON WILL)
24
400
32
12 24 COMPULSORY
Certificate on Funeral service Operatives &Assistant
NO
HOSTESSES AND MASTERS OF CEREMONY LEVEL2 (A): AUSTRIA
ITEM
CONTENT DETAILS
ON‐SITE
ONLINE
BLENDED
Cyprus
The Czech Republic
Denmark
Finland
HOURS
HOURS
HOURS
HOURS
Professional and Police Regulation & Hygene and Safety regulations
Germany
FRANCE
LEVEL 2 (A1) HOSTESSES
LEVEL 2 (A2)MASTER OF CEREMONY
ITALY
BLENDED
ON‐SITE
ONLINE
BLENDED
Norway
The Netherlands
Poland
Portugal
Spain
Sweden
HOURS
HOURS
HOURS
HOURS
HOURS
HOURS
4
3
12
4
4
NONE
NONE
NONE
NONE
8
NONE
24 28 4
4
4
NONE
MAXIMUM 12 16 4
8
2
MINIMUM 2
8
6
NONE
8
2
NONE
NONE
NONE
NONE
NONE
NONE
NONE
NONE
2
2
2
8 16 2
DIPLOMA DELIVERED
ONLINE
8
.Psichology (mourning) .Protocol, funeral practise and communication
. Behavious and Welcome of the family
.Administration practise
6. MANAGEMENT
KNOWLEDGE CONTROL
ON‐SITE
6
. Hygene and safety 2. FUNERAL PROCESS KNOWLEDGE AND CEMETERY WORK
GREAT BRITAIN
EFFS PROPOSAL HOURS
Certificate on Funeral service Operatives &Assistant
48
40 ONLINE
on will
COMPULSORY
yes
140H (BLENDED ONSITE AND ONLINE)
COMPULSORY
NATIONAL DIPLOMA
52
38
52 74 ADVISORS/ASSISTANTS
LEVEL2 (B): AUSTRIA
ITEM
CONTENT DETAILS
ON‐SITE
ONLINE
BLENDED
Cyprus
The Czech Republic
Denmark
Finland
HOURS
HOURS
HOURS
HOURS
FRANCE
HOURS
GREAT BRITAIN
Germany
HOURS
HOURS
ON‐SITE
ONLINE
ITALY
BLENDED
ON‐SITE
ONLINE
BLENDED
Norway
The Netherlands
Poland
Portugal
Spain
Sweden
HOURS
HOURS
HOURS
HOURS
HOURS
HOURS
NONE
NONE
8
. Hygene and safety 8
.Psichology (mourning) .Protocol, funeral practise and communication
. Behaviours and Welcome of the family
.Funeral products, services and regulations General Administrative knowledge (organisation and functionning of the institutions)
8
25
100
4
100
16
50
14
NONE
NONE
NONE
6. MANAGEMENT
KNOWLEDGE CONTROL
special training for EMBALMER
NONE
NONE
special training for thanatopractician
(national diploma)
150
NONE
4
NONE
NONE
NONE
NONE
NONE
NONE
8
8
40
300 HOURS
126
70H ONSITE+140 ONLINE
DIPLOMA DELIVERED
125
25
25
75
100
EMBLAMING EXAM
MAXIMUM 100
8
NONE
EFFS PROPOSAL MINIMUM 50
925
COMPULSORY
NATIONAL DIPLOMA
FUNERAL DIRECTOR
LEVEL 3: AUSTRIA
ITEM
CONTENT DETAILS
6. MANAGEMENT
KNOWLEDGE CONTROL
BLENDED
Cyprus
The Czech Republic
Denmark
Finland
HOURS
HOURS
HOURS
HOURS
FRANCE
HOURS
GREAT BRITAIN
Germany
HOURS
HOURS
ON‐SITE
14
. Knowledge for funeral practises 25
. Protocol, Rituals ceremonies, music 2
. Composition . Description of positions&duties .Toilets&preparation of bodies .Decoration &Flower display . Fitting of ordinary and hermetic coffins .Knowledge of raw materiales (stones, marbles, wood, coffins and other funeral products) .Grave digging .Interview with families for organisation of funerals
.Hygene and safety rules
.Psychology of mourning
.General courses on embalming
.Preneed
.Advice for families
.Children funerals
.Repatriation of bodies
.Exhumation
4
2
12
8
8
8
24
8
4
6
3
16
8
Health Regulation Team management
5. FINANCE
ONLINE
. Professional and Police Regulation . Procedures for death certificate
.Capability in spelling and writing /General Adminsitrative knowledge
4. MARKETING ON‐SITE
seperate education
.Economic and Legal Basis, Accounting and Advertising
Management Basis
Buying and Selling, bank and insuranse
(accounting, law, competence)
.Exercises and practical cases .80 hours practise in a funeral firm
. Written and oral exam .17 compulsory cases . 8reports
2 years ins a fuenral firm and at leat 25 funeral arrangements
35
14
ONLINE
15
ITALY
BLENDED
Norway
The Netherlands
Poland
Portugal
Spain
Sweden
HOURS
HOURS
HOURS
HOURS
HOURS
ON‐SITE
8
2
125
18
16
2
50
4
8
2
50
8
16
MAXIMUM 12 40 50
2
8
4
5
23
16
2
100
8
8
4 hrs/18mths
8
2
2
50
25
50
4
5
2
2
EFFS PROPOSAL MINIMUM 4
4
40 125 50
8
2
8
8
NONE
4
NONE
NONE
8
4
4
20
2
248
70
NONE
2
NONE
NONE
50
150
8
125
4
25
12
150
8
25
4
40
yes
12 24 8
20
35
NONE
25
100
4
206+ 4H/18M
8 20 8
2
X (NO PRACTISE)
6
100
8 16 yes
4 8 yes
526
80 hours
210 h FOR NATIONAL DIPLOMA + 42 H ON LEGAL AND SOCIAL MANAGEMENT
160
16
206
DIPLOMA DELIVERED
ONLINE
HOURS
BLENDED
X
1275
64
84 233 EFFS TRAINING CENTRE
What is EFFS -TC ?
The training centre is a platform to access an international training program amongst EFFS
member countries. It could consist on short trips to guest centres which are members of
EFFS with a set schedule and also an online platform with educational contents and funeral
sector courses.
EFFS -TC program provides an educational experience for funeral professionals to connect
with each other EFFS members so that during a given period members have the opportunity
to know the institutions, procedures , best practices, realities , products etc… the guest
country and to forge personal and professional ties between members.
It is also an opportunity to have a common platform to concentrate knowledge and education
at a European level from our sector.
Program Objectives

Language Practice

Knowledge of the institutions, procedures, best practices, realities … of the guest country in a
simple and guarantees and commitment to quality of the content.

Knowledge of new products / services that we can apply to their own businesses Build personal
and professional ties between members.

Development of personal and professional skills.

Impact of learning on the integral career upon returning to his post, wide knowledge and
fosters a creative approach to problem solving.

Understanding international sector
Eligibility of the student

Being employee / owner of a company in the sector, which is a member of the EFFS or member
of the National Member Association of EFFS.

The member must be current in payment of dues EFFS.

Advanced English level.

The application for the program must be approved by the approval committee.
Aspects to comment on:





Spouses or descendants of employees can apply?
Is it only for active employees?
Would there be exchange within the same country?
Individual or group programs?
If it is in groups of 4-6 people should be defined by type of applicant: Level 1, level2, level 3 .
(see education chart for levels)
Programme Period
2 weeks visit
+ Online content 2 weeks prior to visit
Liabilities
THE STUDENTS



Dedicate x full days to the program set previously guest country and the EFFS.
Make a report in a particular format of learning and experience for EFFS.
After the program the student may also prepare a report to its company and even do a
presentation on what they learned to other colleagues within the company to spread
knowledge.
GUEST CENTRES



Designing a training program approved by the EFFS (Content Approval Committee ).
They may choose local suppliers guest centre to give presentations to students about new
products as part of the program.
The contents should be related to the level of the student in order to be profitable for his work
(level 1, 2, 3 ) - see European Education Comparison Chart.
Online Platform








Content provided by member countries on all types of material, legislation, customs
procedures or content of courses taught in national associations.
Contents from FUSEMBA.
Online Courses from approved funeral training suppliers.
Banners (sponsors)
Articles on activities / events / trainings member countries
Space on EFFS Training Program (Program informational brochure, request template
program access, countries and institutions participating in the program , reports from
past students, calendar ) .
Links to sites / blogs of interest (funeral sector)
Connected to social and professional networks


We could search for a “design” partner for the online platform and a "Knowledge" partner, a
training institution such a university with online platform to help us with the development of the
project.
The online platform can be developed as a separate website or a website within a link at EFFS
website inside the members section.
EFFS Structure for the Project
COMMITTEE FOR THE APPROVAL OF APPLICATIONS FROM STUDENT AND
GUEST CENTRES
The committee approves applications from student and guest centres
Committee formed by:
• A representative from the Board of Management
• A member of the Education Committee
• The Coordinator of the program.
The committee may be advised by the national member of the requesting country
COMMITTEE FOR THE APPROVAL OF CONTENTS

The Content Approval Committee shall approve both the contents of the guest
country programs and the contents of the web platform and the content of the
courses offered in it.
Committee formed by:
• The manager of the Platform Online
• A member of the Education Committee
• The Coordinator of the program.
PROGRAM COORDINATOR

Together with the Board of Management should monitor requests for access to the
program. As well as:




Manage, approve and monitor the selected guest centres.
Monitor the contents of the guest centre programmes.
Monitoring of ongoing programs and post- program monitoring
Be the liaison between the guest centre, the company of the student, the student
and the EFFS.
 Help resolve incidents that may happen in the course of the program with a
student.
 Assist the platform manager on on-line content.
ON- LINE PLATFORM MANAGER




Responsible for updating the content (along with the program coordinator and the
education committee).
It will also be responsible for contacting suppliers from different countries that offer
online courses in multiple languages, in order to offer them through the online
platform to all members of the EFFS and with selected content.
The online platform manager will also be the community manager of the platform
and will position the EFFS website, the program and the platform in search engines
and social networks.
The platform manager will be responsible for coordinating responses to requests
made through the "contact" or "application" section of the website.

Conditions offered for the courses?
Programme Costs
TRIP TO GUEST CENTRE
ACCOMODATION EXPENSES
TRANSPORT EXPENSES
MEALS
OTHER EXPENSES
STUDENT COMPANY/ OR STUDENT
GUEST CENTRE?
?




EFFS pays some expenses?
Sponsoring from suppliers?
Financing from student’s companies/associations?
Grants? local/ national/ European?
Project Requirements
This European project requires the commitment of the Board of Management and
members EFFS in order to succeed.
One Icon for Funeral Homes
 The search for one icon used on the
internet or in traffic or anywhere else for
funeral homes
 March: assignment to investigate existing
icons
 October: assignment to formulate the
criteria for the new icon
 Yesterday: New assignment for the jury:
 Guillaume, Paulo, Frank
Join the contest!
 Contest for everyone: all design schools
and designers and everyone who wants to
participate
 Prize: € 2500, Jury will propose the designs that meet the
criteria to the board for final selection of
the winner
 All rights will be owned by EFFS
What will the jury do?
 Create one document with all the info and
send it out to all members: promote this
contest
 Safeguard the time schedule: one year!
 Manage the process of the contest
 Manage the PR of the contest and its
winner and the funeral icon.
What can you do?
 Help us to spread the word all over Europe
 Forward it to designers and design schools
 Put it in your magazines and publications
 Tell your members
 We will supply you with the needed info
 Support the usage of the winning icon
JORNADAS CONSULARES
“Repatriation in Europe”
Barcelona, 29 de noviembre de 2013
Llotja de Mar
Repatriation in Europe
‐ from the funeral sector point of view ‐
Dr. Rolf Lichtner
EFFS Executive Director
Current Situation
• Multilateral agreements
– International Agreement for the transport of corpses of 10.2.1937, so‐called Berlin Agreement
– European Agreement (Agreement on the Transfer of Corpses) of 11.11.1975, so‐called Strasbourg Agreement
• Contract regulations by IATA for flight transport of deceased
• EN 15017 Funeral Services
• Bilateral agreements between national associations in the funeral sector
Dr. Rolf Lichtner
Multilateral Agreements (1)
Berlin Agreement
Strasbourg Agreement
Egypt
Romania
Belgium
Switzerland
Belgium
Switzerland
Greece
Turkey
Germany
Czech
Iceland
Cyprus
Luxembourg
Finland
The Netherlands
France
Norway
Latvia
France
Republic
Italy
Slovakia
Mexico
Turkey
Austria,
Slovakia
Austria
Zaire
Portugal
Slovenia
Sweden
Spain
Portugal
blue coloured= EU member Italics = signee of both agreements
Dr. Rolf Lichtner
Multilateral Agreements (2)
Berlin Agreement
• Transfer of corpses, no ashes
• Documentation
• Certain regulations for
transport by rail, air, sea or
motor vehicle
• Certain requirements for
coffins
• Exception for „near border
transport“ (30 km each side)
Dr. Rolf Lichtner
Strasbourg Agreement
• Transfer of corpses, no
ashes
• documentation (laissez‐
passer for a corpse)
• Certain requirements with alternative for the coffin
EN 15017 Funeral Services (1)
• Standard for funeral services since 2005
• In 3.5: Recommendation and description of „state of the art“ for removal/transport of deceased
• Conditions for international and national/European transport differ
Dr. Rolf Lichtner
Transport of deceased
International Transport
•
Hermetically sealed container; and/or
•
Embalming/thanatopractical
treatment; and/or
•
Refrigeration. In the case of refrigeration, the temperature inside the container shall at no time exceed 8°C during transport.
Dr. Rolf Lichtner
National/European Transport
Deceased person has to be transported in a coffin/casket;
• Inner lining and/or the outer cover of the coffin/casket must meet necessary sanitary requirements.
•
Transport of cremated remains
• When cremated remains are being transported, whether it be by post, courier, or any other means, they should be secured in a suitable container for such purpose, which should clearly identify the contents and be accompanied by any necessary statutory documentation needed from the country from which they emanate and their ultimate destination.
Dr. Rolf Lichtner
EU Parliament 2003 (1)
• European Parliament resolution on the adoption of measures concerning the repatriation of mortal remains in 2003
• Points out that freedom of movement and residence is a fundamental right within the EU;
• Considers that the repatriation of mortal remains without excessive cost or bureaucracy in the event of the death of a Community citizen in a country other than the one in which either burial or cremation is to take place, may be regarded as a corollary of the right of each EU citizen to move and reside freely within the territory of the Member States;
• Considers the provisions of the Strasbourg Agreement;
Dr. Rolf Lichtner
EU Parliament 2003 (2)
• Calls upon the Commission, in its capacity as guardian of the Treaties, to ascertain whether or not the above instrument of international law is compatible with Community law;
• Calls furthermore upon the Commission to see that the standards and the procedures applied in the cross‐border transportation of corpses are harmonised throughout the EU and to endeavour to ensure that, as far as possible, Community citizens are treated in the same way as nationals in their home country;
• Instructs its President to forward this resolution to the Council and Commission, and to the European Federation of Funeral Services.
Dr. Rolf Lichtner
EU Parliament 2003 ‐ 10 years later After numerous consultations and lobbying, visits in Brussels, contacts to the President of the EU‐Parliament, to parliamentarians of different Member States and to the Commission
Nothing has happened up to now!
Dr. Rolf Lichtner
Goals
• The EFFS proposed:
• Binding regulation for repatriation of deceased citizens in Europe, according to the “state of the art” standard EN 15017 in a fast process
• Political statement of the responsibility for deceased
• Decrease of bureaucratical hurdles concerning repatriation
Dr. Rolf Lichtner
JORNADAS CONSULARES
“Repatriation in Europe”
Barcelona, 29 de noviembre de 2013
Llotja de Mar
Thank you for your attention!

Thursday, November 28, 2013

Transcription

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